SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. This is an exciting opportunity for a UX Designer to improve how users understand, investigate and act within surveillance, security and operational decision-support software. The role will focus on complex, data-rich workflows involving alerts, incidents, sensor information, locations, tracking data, video and case-management activities. This is a UX-focused role, working alongside an existing UI design team. You will define user journeys, workflow logic, information architecture and interaction models, then provide clear direction for UI designers and engineers to turn those foundations into coherent, effective product experiences. Direct user research may not always be practical; you will draw intelligently on operational subject-matter experts, product feedback, support themes, analytics and available user evidence. Please note - the role of UX Designer is a hybrid working role with your office being Bristol. Key Responsibilities - UX Designer (not exhaustive): Lead UX thinking for surveillance, security and operational software products. Break down complex user tasks into clear journeys, decision points, workflow steps and interaction models. Define information architecture, navigation, hierarchy and content structure for data-rich applications. Map current and future-state workflows, service journeys and product concepts using Overflow. Create wireframes and interactive prototypes in Figma to test and communicate user flows. Define the functional and interaction requirements that UI designers use to create polished interfaces. Work with product managers, engineers and operational subject-matter experts to clarify user needs and product requirements. Design effective workflows for alerts, investigations, incidents, triage, filtering, timelines, playback and case management. Identify and reduce friction, ambiguity, unnecessary steps and cognitive load in operational tasks. Document UX decisions, interaction rules and acceptance criteria to support consistent implementation and iteration. Skills & Experience - UX Designer (not exhaustive): Demonstrable UX-design experience on complex B2B, operational, analytical, security, defence, public-safety, transport or similarly demanding software products. Experience designing for data-heavy applications, including search, filtering, prioritisation, investigation and exception handling. Strong experience translating complex processes, data and stakeholder requirements into clear user journeys and task flows. Good working knowledge of Figma, Miro, Overflow, or similar tools to create wireframes, prototypes, user flows, process maps, and product journeys, and to collaborate effectively withUI designers and engineers. Excellent information architecture, interaction design and workflow-design skills. Ability to define UX requirements clearly enough for UI designers and engineers to execute with confidence. Ability to make sound UX decisions from available evidence when regular direct user research is constrained. Strong communication and facilitation skills, with the ability to align product, technical and operational stakeholders around a shared user experience. Desirable but not essential in the role of UX Designer Experience with geospatial, mapping, tracking, visual-analytics or time-based data workflows. Familiarity with secure systems, permissions, audit trails and sensitive-data considerations. Benefits Package Excellent salary and package Private health care Career Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Aug 14, 2026
Full time
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. This is an exciting opportunity for a UX Designer to improve how users understand, investigate and act within surveillance, security and operational decision-support software. The role will focus on complex, data-rich workflows involving alerts, incidents, sensor information, locations, tracking data, video and case-management activities. This is a UX-focused role, working alongside an existing UI design team. You will define user journeys, workflow logic, information architecture and interaction models, then provide clear direction for UI designers and engineers to turn those foundations into coherent, effective product experiences. Direct user research may not always be practical; you will draw intelligently on operational subject-matter experts, product feedback, support themes, analytics and available user evidence. Please note - the role of UX Designer is a hybrid working role with your office being Bristol. Key Responsibilities - UX Designer (not exhaustive): Lead UX thinking for surveillance, security and operational software products. Break down complex user tasks into clear journeys, decision points, workflow steps and interaction models. Define information architecture, navigation, hierarchy and content structure for data-rich applications. Map current and future-state workflows, service journeys and product concepts using Overflow. Create wireframes and interactive prototypes in Figma to test and communicate user flows. Define the functional and interaction requirements that UI designers use to create polished interfaces. Work with product managers, engineers and operational subject-matter experts to clarify user needs and product requirements. Design effective workflows for alerts, investigations, incidents, triage, filtering, timelines, playback and case management. Identify and reduce friction, ambiguity, unnecessary steps and cognitive load in operational tasks. Document UX decisions, interaction rules and acceptance criteria to support consistent implementation and iteration. Skills & Experience - UX Designer (not exhaustive): Demonstrable UX-design experience on complex B2B, operational, analytical, security, defence, public-safety, transport or similarly demanding software products. Experience designing for data-heavy applications, including search, filtering, prioritisation, investigation and exception handling. Strong experience translating complex processes, data and stakeholder requirements into clear user journeys and task flows. Good working knowledge of Figma, Miro, Overflow, or similar tools to create wireframes, prototypes, user flows, process maps, and product journeys, and to collaborate effectively withUI designers and engineers. Excellent information architecture, interaction design and workflow-design skills. Ability to define UX requirements clearly enough for UI designers and engineers to execute with confidence. Ability to make sound UX decisions from available evidence when regular direct user research is constrained. Strong communication and facilitation skills, with the ability to align product, technical and operational stakeholders around a shared user experience. Desirable but not essential in the role of UX Designer Experience with geospatial, mapping, tracking, visual-analytics or time-based data workflows. Familiarity with secure systems, permissions, audit trails and sensitive-data considerations. Benefits Package Excellent salary and package Private health care Career Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
SRT Marine Systems plc
Gloucester, Gloucestershire
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. This is an exciting opportunity for a UX Designer to improve how users understand, investigate and act within surveillance, security and operational decision-support software. The role will focus on complex, data-rich workflows involving alerts, incidents, sensor information, locations, tracking data, video and case-management activities. This is a UX-focused role, working alongside an existing UI design team. You will define user journeys, workflow logic, information architecture and interaction models, then provide clear direction for UI designers and engineers to turn those foundations into coherent, effective product experiences. Direct user research may not always be practical; you will draw intelligently on operational subject-matter experts, product feedback, support themes, analyticsand available user evidence. Please note - the role of UX Designer is a hybrid working role with your office being Bristol. Key Responsibilities - UX Designer (not exhaustive): Lead UX thinking for surveillance, security and operational software products. Break down complex user tasks into clear journeys, decision points, workflow steps and interaction models. Define information architecture, navigation, hierarchy and content structure for data-rich applications. Map current and future-state workflows, service journeys and product concepts using Overflow. Create wireframes and interactive prototypes in Figma to test and communicate user flows. Define the functional and interaction requirements that UI designers use to create polished interfaces. Work with product managers, engineers and operational subject-matter experts to clarify user needs and product requirements. Design effective workflows for alerts, investigations, incidents, triage, filtering, timelines, playback and case management. Identify and reduce friction, ambiguity, unnecessary steps and cognitive load in operational tasks. Document UX decisions, interaction rules and acceptance criteria to support consistent implementation and iteration. Skills & Experience - UX Designer (not exhaustive): Demonstrable UX-design experience on complex B2B, operational, analytical, security, defence, public-safety, transport or similarly demanding software products. Experience designing for data-heavy applications, including search, filtering, prioritisation, investigation and exception handling. Strong experience translating complex processes, data and stakeholder requirements into clear user journeys and task flows. Good working knowledge of Figma, Miro, Overflow, or similar tools to create wireframes, prototypes, user flows, process maps, and product journeys, and to collaborate effectively with UI designers and engineers. Excellent information architecture, interaction design and workflow-design skills. Ability to define UX requirements clearly enough for UI designers and engineers to execute with confidence. Ability to make sound UX decisions from available evidence when regular direct user research is constrained. Strong communication and facilitation skills, with the ability to align product, technical and operational stakeholders around a shared user experience. Desirable but not essential in the role of UX Designer Experience with geospatial, mapping, tracking, visual-analytics or time-based data workflows. Familiarity with secure systems, permissions, audit trails and sensitive-data considerations. Benefits Package Excellent salary and package Private health care Career Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Aug 14, 2026
Full time
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. This is an exciting opportunity for a UX Designer to improve how users understand, investigate and act within surveillance, security and operational decision-support software. The role will focus on complex, data-rich workflows involving alerts, incidents, sensor information, locations, tracking data, video and case-management activities. This is a UX-focused role, working alongside an existing UI design team. You will define user journeys, workflow logic, information architecture and interaction models, then provide clear direction for UI designers and engineers to turn those foundations into coherent, effective product experiences. Direct user research may not always be practical; you will draw intelligently on operational subject-matter experts, product feedback, support themes, analyticsand available user evidence. Please note - the role of UX Designer is a hybrid working role with your office being Bristol. Key Responsibilities - UX Designer (not exhaustive): Lead UX thinking for surveillance, security and operational software products. Break down complex user tasks into clear journeys, decision points, workflow steps and interaction models. Define information architecture, navigation, hierarchy and content structure for data-rich applications. Map current and future-state workflows, service journeys and product concepts using Overflow. Create wireframes and interactive prototypes in Figma to test and communicate user flows. Define the functional and interaction requirements that UI designers use to create polished interfaces. Work with product managers, engineers and operational subject-matter experts to clarify user needs and product requirements. Design effective workflows for alerts, investigations, incidents, triage, filtering, timelines, playback and case management. Identify and reduce friction, ambiguity, unnecessary steps and cognitive load in operational tasks. Document UX decisions, interaction rules and acceptance criteria to support consistent implementation and iteration. Skills & Experience - UX Designer (not exhaustive): Demonstrable UX-design experience on complex B2B, operational, analytical, security, defence, public-safety, transport or similarly demanding software products. Experience designing for data-heavy applications, including search, filtering, prioritisation, investigation and exception handling. Strong experience translating complex processes, data and stakeholder requirements into clear user journeys and task flows. Good working knowledge of Figma, Miro, Overflow, or similar tools to create wireframes, prototypes, user flows, process maps, and product journeys, and to collaborate effectively with UI designers and engineers. Excellent information architecture, interaction design and workflow-design skills. Ability to define UX requirements clearly enough for UI designers and engineers to execute with confidence. Ability to make sound UX decisions from available evidence when regular direct user research is constrained. Strong communication and facilitation skills, with the ability to align product, technical and operational stakeholders around a shared user experience. Desirable but not essential in the role of UX Designer Experience with geospatial, mapping, tracking, visual-analytics or time-based data workflows. Familiarity with secure systems, permissions, audit trails and sensitive-data considerations. Benefits Package Excellent salary and package Private health care Career Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Lending Operations Administrator Warrington 30k- 40k depending on experience The Role The Lending Operations Coordinator will be responsible for supporting the complete lifecycle of a bridging loan. Working closely with Business Development Managers, Underwriters and Portfolio Managers, you will play a key role in ensuring cases progress efficiently from initial enquiry through to completion and eventual redemption. This is an ideal role for someone looking to build a long-term career within specialist property finance, underwriting or operations. Responsibilities Assist with the processing and triage of new enquiries. Liaise with brokers and borrowers to obtain information required for indicative terms. Maintain accurate records within the CRM system. Support Business Development Managers with case progression. Prepare and issue terms and supporting documentation. Gather and review application documentation. Conduct preliminary due diligence checks. Order and monitor valuations and searches. Liaise with solicitors, valuers and borrowers. Assist underwriters in preparing cases for credit assessment. Ensure files are fully compliant and accurately maintained. Monitor outstanding requirements and proactively chase documentation. Support the ongoing management of completed loans. Monitor loan maturities and redemption dates. Assist with redemption statements and loan settlements. Manage post-completion administration. Liaise with borrowers regarding extensions, redemptions and ongoing requirements. Maintain accurate portfolio records and reporting. Assist with arrears monitoring and routine portfolio administration. Skills Strong organisational and time-management skills. Excellent telephone and written communication skills. Ability to prioritise multiple tasks and deadlines. High attention to detail. Competent with Microsoft Office applications. Ability to work effectively within a team environment. Previous experience in mortgages, bridging finance, property finance, banking or financial services. Experience working with brokers, lenders, solicitors or professional introducers. Knowledge of specialist lending products. Experience using CRM systems.
Aug 14, 2026
Full time
Lending Operations Administrator Warrington 30k- 40k depending on experience The Role The Lending Operations Coordinator will be responsible for supporting the complete lifecycle of a bridging loan. Working closely with Business Development Managers, Underwriters and Portfolio Managers, you will play a key role in ensuring cases progress efficiently from initial enquiry through to completion and eventual redemption. This is an ideal role for someone looking to build a long-term career within specialist property finance, underwriting or operations. Responsibilities Assist with the processing and triage of new enquiries. Liaise with brokers and borrowers to obtain information required for indicative terms. Maintain accurate records within the CRM system. Support Business Development Managers with case progression. Prepare and issue terms and supporting documentation. Gather and review application documentation. Conduct preliminary due diligence checks. Order and monitor valuations and searches. Liaise with solicitors, valuers and borrowers. Assist underwriters in preparing cases for credit assessment. Ensure files are fully compliant and accurately maintained. Monitor outstanding requirements and proactively chase documentation. Support the ongoing management of completed loans. Monitor loan maturities and redemption dates. Assist with redemption statements and loan settlements. Manage post-completion administration. Liaise with borrowers regarding extensions, redemptions and ongoing requirements. Maintain accurate portfolio records and reporting. Assist with arrears monitoring and routine portfolio administration. Skills Strong organisational and time-management skills. Excellent telephone and written communication skills. Ability to prioritise multiple tasks and deadlines. High attention to detail. Competent with Microsoft Office applications. Ability to work effectively within a team environment. Previous experience in mortgages, bridging finance, property finance, banking or financial services. Experience working with brokers, lenders, solicitors or professional introducers. Knowledge of specialist lending products. Experience using CRM systems.
Network Engineer Rate - 58 (an hour) Location - Bracknell (Hybrid) Duration - 12 Months (Initially) Ir35 - Inside (Must use an umbrella company) What will you do: Provide triage, analysis, and resolution of network incidents End-to-end incident management, bringing in additional skilled resources as required Engage or defer to other technical teams as required in resolution of incidents Act as major incident manager (MIM) when incident impact warrants it Provide timely updates to stakeholders or incident manager during incidents Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required Participate in global on-call rotation, including some weekend requirements Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing Collect packet captures as necessary; perform initial diagnosis of output where possible Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs Proactively identify, engage, and act on situations where "things could be better" Continually evaluate network capacity and performance; make recommendations for design changes as appropriate Assist with on-going maintenance of CMDB information and updates of our internal Knowledge Base Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records Implementation of changes as defined and requested by design and planning team What do you need to have: 3+ years' hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors 3+ years working directly in Cisco IOS and the Meraki dashboard 3+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired. Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desired Experience with VMware Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network Cisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skill Comfortable collecting packet captures Firm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs Ability to convey complex technical topics into layman terms while under time constraints Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions Understanding of ITIL and its principles such as event, incident, problem, and change management Organizational skills to manage multiple priorities at one time while meeting deadlines Experience participating in network implementation & refresh projects Experience working with customers remotely and over the phone to assist with network troubleshooting
Aug 14, 2026
Contractor
Network Engineer Rate - 58 (an hour) Location - Bracknell (Hybrid) Duration - 12 Months (Initially) Ir35 - Inside (Must use an umbrella company) What will you do: Provide triage, analysis, and resolution of network incidents End-to-end incident management, bringing in additional skilled resources as required Engage or defer to other technical teams as required in resolution of incidents Act as major incident manager (MIM) when incident impact warrants it Provide timely updates to stakeholders or incident manager during incidents Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required Participate in global on-call rotation, including some weekend requirements Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing Collect packet captures as necessary; perform initial diagnosis of output where possible Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs Proactively identify, engage, and act on situations where "things could be better" Continually evaluate network capacity and performance; make recommendations for design changes as appropriate Assist with on-going maintenance of CMDB information and updates of our internal Knowledge Base Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records Implementation of changes as defined and requested by design and planning team What do you need to have: 3+ years' hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors 3+ years working directly in Cisco IOS and the Meraki dashboard 3+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired. Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desired Experience with VMware Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network Cisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skill Comfortable collecting packet captures Firm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs Ability to convey complex technical topics into layman terms while under time constraints Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions Understanding of ITIL and its principles such as event, incident, problem, and change management Organizational skills to manage multiple priorities at one time while meeting deadlines Experience participating in network implementation & refresh projects Experience working with customers remotely and over the phone to assist with network troubleshooting
Overview We are seeking a hands-on Quality Assurance Manager to lead the quality strategy across a portfolio of embedded software, firmware, and hardware products . This is a senior role for an experienced QA leader who can combine technical depth with people leadership , taking ownership of the full testing lifecycle across complex engineering products. You will be responsible for defining and driving the overall quality approach, from test frameworks and automation architecture through to Hardware-in-the-Loop (HIL) validation , reporting, release readiness, and continuous improvement. Working closely with R&D, product, and cross-functional engineering teams, you will help build a scalable and contribution-friendly test ecosystem that supports quality across the wider organisation. This role would suit someone with a strong background in embedded systems testing , automation , CI/CD , and system-level validation , who is comfortable leading a team while remaining close to the technical detail. Key Responsibilities Test Strategy & Framework Development Define and own the QA and test strategy across the full product lifecycle for software, firmware, and hardware-based products. Establish test frameworks, standards, and best practices to ensure consistent, scalable, and high-quality validation processes. Design modular and reusable test architecture, ensuring test assets are version-controlled, maintainable, and accessible to contributors outside the QA team. Create a contribution model including templates, governance, code review standards, and documentation to enable broader engineering participation in quality. Drive coverage across the test pyramid, including unit, integration, system, acceptance, and end-to-end testing. Automation & CI/CD Build and improve automated testing capability across embedded and system-level products. Integrate automated test execution into CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions. Implement quality gates, reporting, flaky test management, and automated feedback loops to support release confidence and development speed. Promote shift-left testing practices to improve defect prevention and increase early-stage quality ownership across engineering teams. Hardware-in-the-Loop (HIL) & Embedded Validation Plan, develop, and operate HIL test environments where the company's own hardware and embedded software are the components under test. Coordinate signal injection, fault injection, and real-time stimulus to validate behaviour under both nominal and edge-case operating conditions. Define HIL infrastructure requirements and work closely with hardware engineers on bench design, setup, calibration, and ongoing maintenance. Oversee system-level validation activities to ensure robust end-to-end product performance across hardware, firmware, and application layers. Reporting, Metrics & Release Readiness Produce clear and audience-appropriate test reporting covering execution progress, pass/fail rates, defect trends, coverage, and regression performance. Define and track quality KPIs such as test coverage, automation ratio, defect leakage, escape rate, MTTD/MTTR, and release readiness. Maintain requirements-to-test traceability to support verification, audit readiness, and confidence in delivered functionality. Provide release sign-off recommendations based on evidence, quality data, and clear risk assessment. Leadership & Team Development Lead, mentor, and develop a team of QA engineers across local and global teams. Set team objectives, conduct 1:1s, performance reviews, and support professional development and capability growth. Foster a quality-first engineering culture by supporting teams on testability, defect prevention, and continuous improvement. Run core QA ceremonies including sprint planning, defect triage, retrospectives, and alignment with wider delivery and release activities. Cross-Functional Collaboration Work closely with R&D, Product, and Customer Support teams to translate customer requirements, field issues, and product needs into robust test plans. Represent QA in architecture and design reviews to ensure quality and testability are considered from the earliest stages of development. Champion defect lifecycle management, including triage, prioritisation, root cause analysis, and post-mortem reviews. Collaborate with stakeholders across the organisation to improve quality visibility, governance, and release confidence. Required Skills & Experience Bachelor's or Master's degree in Computer Science, Electrical/Electronic Engineering, or a related technical discipline. Proven experience in QA, test engineering, or validation within embedded software and/or hardware product environments . Previous leadership experience managing and developing QA or test engineering teams. Strong hands-on experience with test automation , test framework design , and scalable validation strategies. Good understanding of the full test lifecycle, including unit testing, integration testing, system testing, BDD/acceptance testing, and end-to-end validation . Experience with Hardware-in-the-Loop (HIL) or equivalent embedded validation environments. Strong programming/scripting skills in at least one of Python, C, C++, or Java . Familiarity with CI/CD pipelines , version control systems such as Git, and automated quality reporting. Experience using defect tracking and test management tools such as Jira, Xray, Zephyr, or Polarion . Strong written and verbal communication skills, with the ability to work effectively with both technical teams and senior stakeholders. Demonstrated ability to improve QA maturity, drive process improvements, and build a collaborative quality culture. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Aug 14, 2026
Full time
Overview We are seeking a hands-on Quality Assurance Manager to lead the quality strategy across a portfolio of embedded software, firmware, and hardware products . This is a senior role for an experienced QA leader who can combine technical depth with people leadership , taking ownership of the full testing lifecycle across complex engineering products. You will be responsible for defining and driving the overall quality approach, from test frameworks and automation architecture through to Hardware-in-the-Loop (HIL) validation , reporting, release readiness, and continuous improvement. Working closely with R&D, product, and cross-functional engineering teams, you will help build a scalable and contribution-friendly test ecosystem that supports quality across the wider organisation. This role would suit someone with a strong background in embedded systems testing , automation , CI/CD , and system-level validation , who is comfortable leading a team while remaining close to the technical detail. Key Responsibilities Test Strategy & Framework Development Define and own the QA and test strategy across the full product lifecycle for software, firmware, and hardware-based products. Establish test frameworks, standards, and best practices to ensure consistent, scalable, and high-quality validation processes. Design modular and reusable test architecture, ensuring test assets are version-controlled, maintainable, and accessible to contributors outside the QA team. Create a contribution model including templates, governance, code review standards, and documentation to enable broader engineering participation in quality. Drive coverage across the test pyramid, including unit, integration, system, acceptance, and end-to-end testing. Automation & CI/CD Build and improve automated testing capability across embedded and system-level products. Integrate automated test execution into CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions. Implement quality gates, reporting, flaky test management, and automated feedback loops to support release confidence and development speed. Promote shift-left testing practices to improve defect prevention and increase early-stage quality ownership across engineering teams. Hardware-in-the-Loop (HIL) & Embedded Validation Plan, develop, and operate HIL test environments where the company's own hardware and embedded software are the components under test. Coordinate signal injection, fault injection, and real-time stimulus to validate behaviour under both nominal and edge-case operating conditions. Define HIL infrastructure requirements and work closely with hardware engineers on bench design, setup, calibration, and ongoing maintenance. Oversee system-level validation activities to ensure robust end-to-end product performance across hardware, firmware, and application layers. Reporting, Metrics & Release Readiness Produce clear and audience-appropriate test reporting covering execution progress, pass/fail rates, defect trends, coverage, and regression performance. Define and track quality KPIs such as test coverage, automation ratio, defect leakage, escape rate, MTTD/MTTR, and release readiness. Maintain requirements-to-test traceability to support verification, audit readiness, and confidence in delivered functionality. Provide release sign-off recommendations based on evidence, quality data, and clear risk assessment. Leadership & Team Development Lead, mentor, and develop a team of QA engineers across local and global teams. Set team objectives, conduct 1:1s, performance reviews, and support professional development and capability growth. Foster a quality-first engineering culture by supporting teams on testability, defect prevention, and continuous improvement. Run core QA ceremonies including sprint planning, defect triage, retrospectives, and alignment with wider delivery and release activities. Cross-Functional Collaboration Work closely with R&D, Product, and Customer Support teams to translate customer requirements, field issues, and product needs into robust test plans. Represent QA in architecture and design reviews to ensure quality and testability are considered from the earliest stages of development. Champion defect lifecycle management, including triage, prioritisation, root cause analysis, and post-mortem reviews. Collaborate with stakeholders across the organisation to improve quality visibility, governance, and release confidence. Required Skills & Experience Bachelor's or Master's degree in Computer Science, Electrical/Electronic Engineering, or a related technical discipline. Proven experience in QA, test engineering, or validation within embedded software and/or hardware product environments . Previous leadership experience managing and developing QA or test engineering teams. Strong hands-on experience with test automation , test framework design , and scalable validation strategies. Good understanding of the full test lifecycle, including unit testing, integration testing, system testing, BDD/acceptance testing, and end-to-end validation . Experience with Hardware-in-the-Loop (HIL) or equivalent embedded validation environments. Strong programming/scripting skills in at least one of Python, C, C++, or Java . Familiarity with CI/CD pipelines , version control systems such as Git, and automated quality reporting. Experience using defect tracking and test management tools such as Jira, Xray, Zephyr, or Polarion . Strong written and verbal communication skills, with the ability to work effectively with both technical teams and senior stakeholders. Demonstrated ability to improve QA maturity, drive process improvements, and build a collaborative quality culture. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Technical Service Desk Controller Location: London (Hybrid) Salary: 38,000 Reports to: Head of Services Join Veritas Veritas is a fast-growing technology partner delivering Managed IT Services, Print & Document Solutions, Communications & Connectivity, Cyber Security and Business Automation to organisations across the UK. We're looking for an experienced Technical Service Desk Controller to become the operational hub of our Service Department. This role is ideal for someone with a strong technical background (ideally Second Line IT Support) who enjoys problem-solving, coordinating technical teams and delivering exceptional customer service. Working alongside the Head of Services, you'll triage customer issues, resolve incidents where possible and ensure work is efficiently allocated across our IT, Print, Communications and Automation teams while helping drive operational excellence. The Role You'll oversee the day-to-day operation of Veritas' Unified Service Desk, ensuring requests are prioritised, technically assessed and assigned to the appropriate engineers. You'll also carry out first and second-line troubleshooting where appropriate, monitor service performance and help ensure we consistently exceed our service level commitments. Key Responsibilities Act as the primary point of contact for customer support requests. Log, prioritise, triage and resolve incidents where possible across IT, Print, Communications and Automation services. Allocate tickets to the appropriate engineers, monitor queues, response times and SLAs, and escalate priority or ageing tickets when required. Keep customers informed throughout the lifecycle of their support requests. Provide first and second-line technical support, diagnosing Microsoft 365, Windows, networking and endpoint issues before escalation. Ensure tickets contain accurate technical information, identify recurring issues and recommend service improvements. Coordinate workloads across engineering teams, monitor utilisation, support project scheduling and liaise with third-party suppliers where required. Support the Head of Services with operational management, reporting, customer onboarding, licence administration, renewals and service documentation. Skills & Experience Essential Previous experience within an MSP or IT Service Desk environment. Strong Second Line IT Support experience. Excellent knowledge of Microsoft 365, Windows Desktop & Server, Active Directory/Microsoft Entra ID, networking fundamentals (DNS, DHCP, TCP/IP, VPNs) and remote support tools. Experience using professional ticketing systems. Excellent organisational, communication and customer service skills. Ability to prioritise workloads and remain calm under pressure. Desirable ITIL Foundation certification. Experience supporting managed print environments. Knowledge of VoIP and connectivity solutions. Experience with automation/workflow platforms. Microsoft certifications. Experience producing service reports and KPIs. We're Looking For Someone Who Is Customer-focused and technically confident. Highly organised with excellent problem-solving skills. Calm under pressure and commercially aware. A strong communicator who enjoys working across multiple technology disciplines. Passionate about delivering outstanding customer service. What Success Looks Like Fast, professional customer responses and increased first-contact resolution. Well-managed ticket queues with consistently strong SLA performance. Engineers receiving accurate, well-triaged tickets. Smooth service delivery across IT, Print, Communications and Automation. Strong operational reporting and support for the Head of Services. Why Join Veritas? At Veritas, you'll join a growing technology business where innovation, teamwork and customer service are at the heart of everything we do. This role offers genuine career progression and the opportunity to help shape our expanding Service Department while working alongside experienced professionals across multiple technology disciplines. If you're passionate about technology and want to make a real impact in a fast-paced, growing business, we'd love to hear from you.
Aug 14, 2026
Full time
Technical Service Desk Controller Location: London (Hybrid) Salary: 38,000 Reports to: Head of Services Join Veritas Veritas is a fast-growing technology partner delivering Managed IT Services, Print & Document Solutions, Communications & Connectivity, Cyber Security and Business Automation to organisations across the UK. We're looking for an experienced Technical Service Desk Controller to become the operational hub of our Service Department. This role is ideal for someone with a strong technical background (ideally Second Line IT Support) who enjoys problem-solving, coordinating technical teams and delivering exceptional customer service. Working alongside the Head of Services, you'll triage customer issues, resolve incidents where possible and ensure work is efficiently allocated across our IT, Print, Communications and Automation teams while helping drive operational excellence. The Role You'll oversee the day-to-day operation of Veritas' Unified Service Desk, ensuring requests are prioritised, technically assessed and assigned to the appropriate engineers. You'll also carry out first and second-line troubleshooting where appropriate, monitor service performance and help ensure we consistently exceed our service level commitments. Key Responsibilities Act as the primary point of contact for customer support requests. Log, prioritise, triage and resolve incidents where possible across IT, Print, Communications and Automation services. Allocate tickets to the appropriate engineers, monitor queues, response times and SLAs, and escalate priority or ageing tickets when required. Keep customers informed throughout the lifecycle of their support requests. Provide first and second-line technical support, diagnosing Microsoft 365, Windows, networking and endpoint issues before escalation. Ensure tickets contain accurate technical information, identify recurring issues and recommend service improvements. Coordinate workloads across engineering teams, monitor utilisation, support project scheduling and liaise with third-party suppliers where required. Support the Head of Services with operational management, reporting, customer onboarding, licence administration, renewals and service documentation. Skills & Experience Essential Previous experience within an MSP or IT Service Desk environment. Strong Second Line IT Support experience. Excellent knowledge of Microsoft 365, Windows Desktop & Server, Active Directory/Microsoft Entra ID, networking fundamentals (DNS, DHCP, TCP/IP, VPNs) and remote support tools. Experience using professional ticketing systems. Excellent organisational, communication and customer service skills. Ability to prioritise workloads and remain calm under pressure. Desirable ITIL Foundation certification. Experience supporting managed print environments. Knowledge of VoIP and connectivity solutions. Experience with automation/workflow platforms. Microsoft certifications. Experience producing service reports and KPIs. We're Looking For Someone Who Is Customer-focused and technically confident. Highly organised with excellent problem-solving skills. Calm under pressure and commercially aware. A strong communicator who enjoys working across multiple technology disciplines. Passionate about delivering outstanding customer service. What Success Looks Like Fast, professional customer responses and increased first-contact resolution. Well-managed ticket queues with consistently strong SLA performance. Engineers receiving accurate, well-triaged tickets. Smooth service delivery across IT, Print, Communications and Automation. Strong operational reporting and support for the Head of Services. Why Join Veritas? At Veritas, you'll join a growing technology business where innovation, teamwork and customer service are at the heart of everything we do. This role offers genuine career progression and the opportunity to help shape our expanding Service Department while working alongside experienced professionals across multiple technology disciplines. If you're passionate about technology and want to make a real impact in a fast-paced, growing business, we'd love to hear from you.
If you are looking at career progression and a new challenge, then this post may be perfect for you! We are looking to recruit a full time Team Manager at 37 hours per week, usually working Monday to Friday. The post is permanent (fixed term funded) with funding agreed until . The post will be home based, however there will be the need for face-to-face presence in the Warwickshire area for meetings and staff support as the service operates across the whole of the county. Warwickshire SENDIASS is the Special Education Needs and Disabilities Information Advice and Support Service (known as SENDIASS) as specified in the 2014 Special Educational Needs and Disability Code of Practice. Warwickshire SENDIASS plays a crucial role in ensuring that children, young people and families understand their rights, participate in decisions and are empowered to achieve positive outcomes. The Team Manager will lead a service that sits at the heart of the local SEND system, balancing constructive partnership working with a strong commitment to independence and advocacy for families. Key responsibilities include: Leading the delivery and development of Warwickshire SENDIASS in line with the SEND Code of Practice, SEND Regulations and National SENDIASS Minimum Standards. Providing effective leadership, supervision, support and professional development to SENDIASS Project Workers. Promoting a culture of co-production, ensuring the voices of children, young people and families influence service design, delivery and evaluation. Overseeing complex casework, mediation processes and SEND Tribunal support to ensure families receive high-quality, rights-based advice and support. Ensuring the service maintains its independence, impartiality and confidentiality in line with the SEND Code of Practice and SENDIASS Minimum Standards. Developing and maintaining effective relationships with education, health, social care and voluntary sector partners while maintaining the independence of SENDIASS. Ensuring robust referral processes, triage systems and caseload management arrangements are in place. Leading quality assurance activity and ensuring compliance with SENDIASS Minimum Standards and Barnardo's quality frameworks. Monitoring service performance and outcomes, analysing data and producing reports for commissioners and partner agencies. Ensuring safeguarding, trauma-informed practice and equality, diversity and inclusion are embedded throughout service delivery. Promoting awareness of SENDIASS through training, outreach, digital communications and engagement activities. Please note: If the successful candidate has not already completed the IPSEA legal training, Barnardo's will ensure the candidate can complete this as soon as possible after appointment. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible Pay & Reward Framework We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive. The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.
Aug 14, 2026
Contractor
If you are looking at career progression and a new challenge, then this post may be perfect for you! We are looking to recruit a full time Team Manager at 37 hours per week, usually working Monday to Friday. The post is permanent (fixed term funded) with funding agreed until . The post will be home based, however there will be the need for face-to-face presence in the Warwickshire area for meetings and staff support as the service operates across the whole of the county. Warwickshire SENDIASS is the Special Education Needs and Disabilities Information Advice and Support Service (known as SENDIASS) as specified in the 2014 Special Educational Needs and Disability Code of Practice. Warwickshire SENDIASS plays a crucial role in ensuring that children, young people and families understand their rights, participate in decisions and are empowered to achieve positive outcomes. The Team Manager will lead a service that sits at the heart of the local SEND system, balancing constructive partnership working with a strong commitment to independence and advocacy for families. Key responsibilities include: Leading the delivery and development of Warwickshire SENDIASS in line with the SEND Code of Practice, SEND Regulations and National SENDIASS Minimum Standards. Providing effective leadership, supervision, support and professional development to SENDIASS Project Workers. Promoting a culture of co-production, ensuring the voices of children, young people and families influence service design, delivery and evaluation. Overseeing complex casework, mediation processes and SEND Tribunal support to ensure families receive high-quality, rights-based advice and support. Ensuring the service maintains its independence, impartiality and confidentiality in line with the SEND Code of Practice and SENDIASS Minimum Standards. Developing and maintaining effective relationships with education, health, social care and voluntary sector partners while maintaining the independence of SENDIASS. Ensuring robust referral processes, triage systems and caseload management arrangements are in place. Leading quality assurance activity and ensuring compliance with SENDIASS Minimum Standards and Barnardo's quality frameworks. Monitoring service performance and outcomes, analysing data and producing reports for commissioners and partner agencies. Ensuring safeguarding, trauma-informed practice and equality, diversity and inclusion are embedded throughout service delivery. Promoting awareness of SENDIASS through training, outreach, digital communications and engagement activities. Please note: If the successful candidate has not already completed the IPSEA legal training, Barnardo's will ensure the candidate can complete this as soon as possible after appointment. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible Pay & Reward Framework We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive. The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.
A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered. IT Operations Manager Petersfield, Hampshire Up to 70,000 Permanent Onsite The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to 50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work. The role You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap. What you'll be doing Running and improving the day-to-day IT function Managing one internal IT technician Improving ticket triage, prioritisation and communication Managing external IT suppliers, MSPs and specialist partners Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure Providing hands-on technical support where needed Supporting system updates, changes and service improvements Improving IT processes, reporting and user confidence Ensuring new systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: IT operations or senior IT support management Microsoft 365, Azure and Entra ID General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN Supplier, MSP or contractor management Improving IT processes, service levels and user experience Clear communication with both technical and non-technical stakeholders Cyber Essentials+ Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business. Salary up to 70,000, plus benefits package. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Aug 14, 2026
Full time
A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered. IT Operations Manager Petersfield, Hampshire Up to 70,000 Permanent Onsite The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to 50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work. The role You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap. What you'll be doing Running and improving the day-to-day IT function Managing one internal IT technician Improving ticket triage, prioritisation and communication Managing external IT suppliers, MSPs and specialist partners Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure Providing hands-on technical support where needed Supporting system updates, changes and service improvements Improving IT processes, reporting and user confidence Ensuring new systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: IT operations or senior IT support management Microsoft 365, Azure and Entra ID General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN Supplier, MSP or contractor management Improving IT processes, service levels and user experience Clear communication with both technical and non-technical stakeholders Cyber Essentials+ Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business. Salary up to 70,000, plus benefits package. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
SAP S/4 HANA Test Manager - Inside IR35 - 3 days per week onsite - SC Clearance or previous SC required Role: We are seeking an experienced SAP S/4HANA Test Manager, with strong hands-on functional SAP knowledge to lead all testing and quality assurance activities across a major SAP S/4HANA transformation project. The ideal cand idate will be responsible for defining and delivering the pro ject testing strategy, ensuring end-to-end business processes, integration, controls and data migration activities are thoroughly validated prior to deployment. Working closely with Project Leadership, Business Process Owners, Solution Architects, System Integrators and Deployment Teams, the Test Manager will provide governance, leadership and assurance across all phases of testing. This role requires a strong leader capable of managing large business testing communities, coordinating multiple suppliers and driving quality across complex, integrated SAP landscapes. The successful candidate will combine deep SAP Project testing experience with excellent functional SAP knowledge and stakeholder management, planning and risk management skills. T est Lead who has come from a functional SAP background, therefore able to undertake code reviews, config validations and triage defects. Core Functional Requirements & Experience: Testing Strategy & Governance Define and implement the overall Project testing strategy and testing governance framework. Establish testing standards, tools, processes and quality controls. Define test entry and exit criteria, success measures and readiness assessments. Ensure testing activities align with Project milestones, deployment plans and governance requirements. Report testing progress, risks, defects and readiness status to Project leadership and steering committees. Test Planning & Delivery Develop and maintain integrated test plans covering all Project workstreams. Coordinate testing activities across business, functional, technical and third-party delivery teams. Manage test schedules, resources, environments and dependencies. Ensure adequate test coverage across business processes, interfaces and controls. Oversee execution of all testing phases and ensure timely resolution of defects and issues. End-to-End Business Process Testing Lead testing activities across: System Integration Testing (SIT) User Acceptance Testing (UAT) Business Process Validation Data Migration Testing Security & Role Testing Regression Testing Performance Testing Operational Readiness Testing Cutover and Dress Rehearsals Go-Live Readiness Assessments SAP S/4HANA Testing Provide test leadership across key SAP capability areas including: Finance Financial Accounting (FI) Controlling (CO) Digital Tax Multi-Bank Connectivity Forecasting & Budgeting Financial Reporting Governance, Risk & Compliance SAP GRC Segregation of Duties (SoD) Access Controls Compliance Processes Procurement & Supply Chain Source-to-Pay processes Supplier integrations Integration & Data Migration Testing Lead end-to-end integration testing across SAP and non-SAP applications. Coordinate testing of interfaces, Middleware and third-party solutions. Ensure successful validation of data migration activities and reconciliation processes. Support defect triage and resolution across complex integrated landscapes. Quality Assurance & Defect Management Establish and manage defect management processes. Lead defect review and prioritisation forums. Monitor quality metrics and testing KPIs. Assess business and Project risks associated with testing outcomes. Provide recommendations regarding deployment and release readiness. Required Experience Essential Minimum 10 years' experience leading ERP or SAP testing activities. Strong SAP functional knowledge, able to undertake code reviews and triage defects. Proven experience as a Test Manager on large-scale SAP ECC and/or SAP S/4HANA transformation Projects. Strong understanding of SAP testing methodologies and quality assurance frameworks. Experience defining and delivering enterprise-wide testing strategies. Experience managing testing across multiple workstreams and suppliers. Strong understanding of: System Integration Testing (SIT) User Acceptance Testing (UAT) Data Migration Testing End-to-End Process Testing Defect Management Release & Deployment Readiness Experience managing large business testing communities and stakeholder groups. Excellent communication, governance and reporting skills. Preferred Experience SAP Activate methodology. SAP Solution Manager or SAP Cloud ALM. Test automation tools such as Tricentis Tosca. Experience working with major Systems Integrators. Experience supporting complex SAP integration landscapes. Experience managing test teams of 20+ resources and coordinating 100+ business testers. Demonstrable SAP functional knowledge, having previously been a functional consultant or build manager. Personal Attributes Strong analytical and problem-solving capability. Exceptional planning, organisation and coordination skills. Strong leadership and stakeholder management capability. Confident engaging with Project Directors, Business Leads and System Integrators. Able to challenge effectively whilst maintaining collaborative relationships. Pragmatic, delivery- focused and quality-driven. Comfortable operating within complex, highly regulated environments. If you are looking for your next opportunity, please contact me on my mobile.
Aug 14, 2026
Contractor
SAP S/4 HANA Test Manager - Inside IR35 - 3 days per week onsite - SC Clearance or previous SC required Role: We are seeking an experienced SAP S/4HANA Test Manager, with strong hands-on functional SAP knowledge to lead all testing and quality assurance activities across a major SAP S/4HANA transformation project. The ideal cand idate will be responsible for defining and delivering the pro ject testing strategy, ensuring end-to-end business processes, integration, controls and data migration activities are thoroughly validated prior to deployment. Working closely with Project Leadership, Business Process Owners, Solution Architects, System Integrators and Deployment Teams, the Test Manager will provide governance, leadership and assurance across all phases of testing. This role requires a strong leader capable of managing large business testing communities, coordinating multiple suppliers and driving quality across complex, integrated SAP landscapes. The successful candidate will combine deep SAP Project testing experience with excellent functional SAP knowledge and stakeholder management, planning and risk management skills. T est Lead who has come from a functional SAP background, therefore able to undertake code reviews, config validations and triage defects. Core Functional Requirements & Experience: Testing Strategy & Governance Define and implement the overall Project testing strategy and testing governance framework. Establish testing standards, tools, processes and quality controls. Define test entry and exit criteria, success measures and readiness assessments. Ensure testing activities align with Project milestones, deployment plans and governance requirements. Report testing progress, risks, defects and readiness status to Project leadership and steering committees. Test Planning & Delivery Develop and maintain integrated test plans covering all Project workstreams. Coordinate testing activities across business, functional, technical and third-party delivery teams. Manage test schedules, resources, environments and dependencies. Ensure adequate test coverage across business processes, interfaces and controls. Oversee execution of all testing phases and ensure timely resolution of defects and issues. End-to-End Business Process Testing Lead testing activities across: System Integration Testing (SIT) User Acceptance Testing (UAT) Business Process Validation Data Migration Testing Security & Role Testing Regression Testing Performance Testing Operational Readiness Testing Cutover and Dress Rehearsals Go-Live Readiness Assessments SAP S/4HANA Testing Provide test leadership across key SAP capability areas including: Finance Financial Accounting (FI) Controlling (CO) Digital Tax Multi-Bank Connectivity Forecasting & Budgeting Financial Reporting Governance, Risk & Compliance SAP GRC Segregation of Duties (SoD) Access Controls Compliance Processes Procurement & Supply Chain Source-to-Pay processes Supplier integrations Integration & Data Migration Testing Lead end-to-end integration testing across SAP and non-SAP applications. Coordinate testing of interfaces, Middleware and third-party solutions. Ensure successful validation of data migration activities and reconciliation processes. Support defect triage and resolution across complex integrated landscapes. Quality Assurance & Defect Management Establish and manage defect management processes. Lead defect review and prioritisation forums. Monitor quality metrics and testing KPIs. Assess business and Project risks associated with testing outcomes. Provide recommendations regarding deployment and release readiness. Required Experience Essential Minimum 10 years' experience leading ERP or SAP testing activities. Strong SAP functional knowledge, able to undertake code reviews and triage defects. Proven experience as a Test Manager on large-scale SAP ECC and/or SAP S/4HANA transformation Projects. Strong understanding of SAP testing methodologies and quality assurance frameworks. Experience defining and delivering enterprise-wide testing strategies. Experience managing testing across multiple workstreams and suppliers. Strong understanding of: System Integration Testing (SIT) User Acceptance Testing (UAT) Data Migration Testing End-to-End Process Testing Defect Management Release & Deployment Readiness Experience managing large business testing communities and stakeholder groups. Excellent communication, governance and reporting skills. Preferred Experience SAP Activate methodology. SAP Solution Manager or SAP Cloud ALM. Test automation tools such as Tricentis Tosca. Experience working with major Systems Integrators. Experience supporting complex SAP integration landscapes. Experience managing test teams of 20+ resources and coordinating 100+ business testers. Demonstrable SAP functional knowledge, having previously been a functional consultant or build manager. Personal Attributes Strong analytical and problem-solving capability. Exceptional planning, organisation and coordination skills. Strong leadership and stakeholder management capability. Confident engaging with Project Directors, Business Leads and System Integrators. Able to challenge effectively whilst maintaining collaborative relationships. Pragmatic, delivery- focused and quality-driven. Comfortable operating within complex, highly regulated environments. If you are looking for your next opportunity, please contact me on my mobile.
New Vacancy - Claims Adjuster - Property Binders/D&FLloyd's SyndicateCity of London I am currently partnered with a leading Syndicate who are seeking a Claims Adjuster to join their team on a 12M FTC basis. You will be responsible for handling claims from cradle to grave, within Property Binders and D&F lines predominately on a global basis including the US. You will also be responsible for mentoring juniors within the team. The successful will have 3/4+ years experience in a Claims role within the Lloyd's Market, within Property lines. ECF experience is required for this position. Key Responsibilities Adjust claims within the agreed Claims Authority in accordance with the company's Claims Philosophy and Claims Protocols, as well as Lloyd's Claims Principles and sub-principles. Take responsibility for the handling of Property Binder claims and provide mentoring and support to junior Property Claims Underwriters where appropriate. Work closely with and support the Underwriting teams whose claims you handle, including providing regular updates and renewal information where required. Work closely with brokers and clients to resolve claims effectively and efficiently. Liaise with following and co-lead markets, including arranging and hosting market meetings where necessary and attending meetings as required. Take responsibility for instructing and managing lawyers and experts where appropriate to assist with coverage determination, quantum assessment and the resolution of disputes. Act as relationship manager and key claims contact for all Delegated Claims Administrators (DCAs) within the Property Binders portfolio, working closely with the Delegated Authority team and Underwriters. Oversee the outsourced review and processing of monthly financial bordereaux, including appropriate triage to Claims Managers and Claims Underwriters where agreed criteria are met. Ensure bordereaux remain up to date and escalate any issues to the Head of Claims Operations & Analytics, Claims Managers, Binder Authority Team and Underwriters. Ensure the internal CAT plan is implemented and adhered to where required. Review loss fund adequacy and support the Claims Operations function with the recovery of loss funds relating to prior years. Ensure the company's Reserving Philosophy is applied consistently and that all claims reserving is undertaken in a timely, accurate and consistent manner. Escalate large or complex claims through the Claims Department as required and complete Executive Claims Summaries where appropriate. Report appropriate claims to the Outwards Reinsurance Department on a timely basis and assist with reinsurer recoveries where necessary. Support the Claims Operations function with the company's delegation of claims authority to Coverholders and Delegated Claims Administrators (DCAs). This may include maintaining the control framework for delegated claims authority, agreeing and updating DCA Service Level Agreements, ensuring appropriate MI is submitted regularly, and ensuring work undertaken on the company's behalf is appropriately peer reviewed, audited and compliant with all applicable regulations. Undertake any other ad hoc duties or tasks as required by management.
Aug 14, 2026
Full time
New Vacancy - Claims Adjuster - Property Binders/D&FLloyd's SyndicateCity of London I am currently partnered with a leading Syndicate who are seeking a Claims Adjuster to join their team on a 12M FTC basis. You will be responsible for handling claims from cradle to grave, within Property Binders and D&F lines predominately on a global basis including the US. You will also be responsible for mentoring juniors within the team. The successful will have 3/4+ years experience in a Claims role within the Lloyd's Market, within Property lines. ECF experience is required for this position. Key Responsibilities Adjust claims within the agreed Claims Authority in accordance with the company's Claims Philosophy and Claims Protocols, as well as Lloyd's Claims Principles and sub-principles. Take responsibility for the handling of Property Binder claims and provide mentoring and support to junior Property Claims Underwriters where appropriate. Work closely with and support the Underwriting teams whose claims you handle, including providing regular updates and renewal information where required. Work closely with brokers and clients to resolve claims effectively and efficiently. Liaise with following and co-lead markets, including arranging and hosting market meetings where necessary and attending meetings as required. Take responsibility for instructing and managing lawyers and experts where appropriate to assist with coverage determination, quantum assessment and the resolution of disputes. Act as relationship manager and key claims contact for all Delegated Claims Administrators (DCAs) within the Property Binders portfolio, working closely with the Delegated Authority team and Underwriters. Oversee the outsourced review and processing of monthly financial bordereaux, including appropriate triage to Claims Managers and Claims Underwriters where agreed criteria are met. Ensure bordereaux remain up to date and escalate any issues to the Head of Claims Operations & Analytics, Claims Managers, Binder Authority Team and Underwriters. Ensure the internal CAT plan is implemented and adhered to where required. Review loss fund adequacy and support the Claims Operations function with the recovery of loss funds relating to prior years. Ensure the company's Reserving Philosophy is applied consistently and that all claims reserving is undertaken in a timely, accurate and consistent manner. Escalate large or complex claims through the Claims Department as required and complete Executive Claims Summaries where appropriate. Report appropriate claims to the Outwards Reinsurance Department on a timely basis and assist with reinsurer recoveries where necessary. Support the Claims Operations function with the company's delegation of claims authority to Coverholders and Delegated Claims Administrators (DCAs). This may include maintaining the control framework for delegated claims authority, agreeing and updating DCA Service Level Agreements, ensuring appropriate MI is submitted regularly, and ensuring work undertaken on the company's behalf is appropriately peer reviewed, audited and compliant with all applicable regulations. Undertake any other ad hoc duties or tasks as required by management.
Research & Development Managers - Why You Should Apply Push the science, not just repeat it: This South Wales site is becoming the group's centre of excellence for technical gummies. Simpler products run in their millions at sister sites, so the tougher work lands on your desk: high-activity formulations and delivery formats many manufacturers can't offer. You'll build firsts, not reformulations. A say in how it's built: R&D is undergoing reshaping, and you'll set the structure rather than inherit it. How the team is organised, how projects run, where the priorities sit. Global impact : You'll join a global group with 15 manufacturing sites and R&D teams across the UK, US, Poland, Germany, Austria, Italy and China. There is an opportunity to collaborate with the sister sites to swap ideas, and a formulation you create here could be commercialised on the other side of the world. A package that fits the remit: Up to 65,000 for an established R&D Manager, plus a bonus scheme and flexible start and finish times, so you can do the school run or miss the worst of the traffic without booking a half day. Your salary, benefits & hours of work 45,000 to 65,000 depending on experience (top of the range for an established R&D Manager) Annual bonus scheme (subject to company performance) 24 days holiday plus bank holidays, rising with length of service Company pension, 4x life assurance and company sick pay after probation Flexible start and finish between 7:30am and 5:30pm (8-hour day), core hours 9:30am to 3:30pm. Site based in South Wales, with home working for the occasional emergency What you'll do as the R&D Manager You'll lead formulation development and the R&D team, taking products from first concept through to commercial manufacture. Lead the development and scale-up of new vitamin, mineral and supplement formulations Run around five or six major customer projects at a time, alongside process-improvement work with engineering and manufacturing Act as the technical face to customers, sales and project managers during development Line manage a team of scientists, technicians and coordinators, including appraisals, 1:1s and resource planning Keep development compliant with GMP and food supplement regulations Partner with ingredient suppliers and universities, so you see new ingredients and delivery formats before the market does What you'll need to apply for the R&D Manager Hands-on experience developing and commercialising supplement products, ideally gummies or softgels. A nutraceutical or pharma NPD background also works if you can move at supplement pace Full line-management experience, including appraisals, 1:1s and resource planning A degree, or equivalent, in food science, pharmaceutical science, chemistry, nutrition or a related discipline Interested in the Research and Development Manager position? Click Apply to find out more or call the office quoting R&D Manager to discuss. If you click ' Apply ', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time; full details are in our Privacy Policy at (url removed) or find the policy in the Sigma website footer. Location and postcode of the advert are approximate. Don't include special category data or referee contact details in your application or CV. We use AI to triage applications, but a human makes the final decision.
Aug 14, 2026
Full time
Research & Development Managers - Why You Should Apply Push the science, not just repeat it: This South Wales site is becoming the group's centre of excellence for technical gummies. Simpler products run in their millions at sister sites, so the tougher work lands on your desk: high-activity formulations and delivery formats many manufacturers can't offer. You'll build firsts, not reformulations. A say in how it's built: R&D is undergoing reshaping, and you'll set the structure rather than inherit it. How the team is organised, how projects run, where the priorities sit. Global impact : You'll join a global group with 15 manufacturing sites and R&D teams across the UK, US, Poland, Germany, Austria, Italy and China. There is an opportunity to collaborate with the sister sites to swap ideas, and a formulation you create here could be commercialised on the other side of the world. A package that fits the remit: Up to 65,000 for an established R&D Manager, plus a bonus scheme and flexible start and finish times, so you can do the school run or miss the worst of the traffic without booking a half day. Your salary, benefits & hours of work 45,000 to 65,000 depending on experience (top of the range for an established R&D Manager) Annual bonus scheme (subject to company performance) 24 days holiday plus bank holidays, rising with length of service Company pension, 4x life assurance and company sick pay after probation Flexible start and finish between 7:30am and 5:30pm (8-hour day), core hours 9:30am to 3:30pm. Site based in South Wales, with home working for the occasional emergency What you'll do as the R&D Manager You'll lead formulation development and the R&D team, taking products from first concept through to commercial manufacture. Lead the development and scale-up of new vitamin, mineral and supplement formulations Run around five or six major customer projects at a time, alongside process-improvement work with engineering and manufacturing Act as the technical face to customers, sales and project managers during development Line manage a team of scientists, technicians and coordinators, including appraisals, 1:1s and resource planning Keep development compliant with GMP and food supplement regulations Partner with ingredient suppliers and universities, so you see new ingredients and delivery formats before the market does What you'll need to apply for the R&D Manager Hands-on experience developing and commercialising supplement products, ideally gummies or softgels. A nutraceutical or pharma NPD background also works if you can move at supplement pace Full line-management experience, including appraisals, 1:1s and resource planning A degree, or equivalent, in food science, pharmaceutical science, chemistry, nutrition or a related discipline Interested in the Research and Development Manager position? Click Apply to find out more or call the office quoting R&D Manager to discuss. If you click ' Apply ', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time; full details are in our Privacy Policy at (url removed) or find the policy in the Sigma website footer. Location and postcode of the advert are approximate. Don't include special category data or referee contact details in your application or CV. We use AI to triage applications, but a human makes the final decision.
The Area Planning Advisor will be responsible for co-ordinating and providing detailed planning responses to consultations for Spatial Development Strategies (SCS), Local Plans, Nationally Significant Infrastructure Projects (NSIPs), Town and Country Planning Act (TCPA) planning applications and advice for decision makers on tree and woodland issues across our Area Teams. They will work closely with members of the area and national teams to protect, improve and expand woodland though proactively engaging with planning authorities & systems and supporting capacity building within the Area Team and the woodland sector. We are recruiting for five roles across the following regions: South East and London South West North West or West Midlands East of England or East Midlands North East, Yorkshire and the Humber When submitting your application, please state in your personal statement which region would be your preferred location to work in. Key work areas Co-ordinate and triage consultations related to the FC's planning work, across Area and National Team colleagues. This will include managing a number of hand offs', case conferences and where necessary small project teams to respond to key consultations and engage with targeted authorities and development projects. Proactively engage with the planning system to improve woodland outcomes from development via formal responses to National Significant Infrastructure Projects (NSIP's) as well as TCPA planning applications and proposals. Engage with local authorities, conservation organisations and partnerships to encourage production of tree and woodland strategies and to consider trees and woodlands part of their responsibilities/remit. Take a lead on both standard and bespoke responses to planning applications, and the FC's charged for service in regards to our advice. Champion the role of trees and woodland as part of green infrastructure via the planning system and by working with key stakeholders/partners such as catchment partnerships, National Parks, Protected Landscapes and landscape / woodland partnerships. Collaborate and support Area Team colleagues with the development of innovative and effective promotion and engagement to deliver woodland creation. Work collaboratively with Mayoral Authorities and Local Authorities on the development and adoption of their Spatial Development Strategies and Local Plans, acting as project management and liaison support for the delivery of this work. Support the wider Area Team including Local Partnership Advisers, Partnership and Expertise Managers, Nature Recovery Advisers, Ecologists, etc. to engage effectively with the planning system. This will include working with Defra, Natural England and the Environment Agency to support local authorities with Local Nature Recovery Strategies. Work within the National Planning, Infrastructure and Built Environment (PIBE) Team to improve practice, build capacity and develop new resources that will improve the FC's responses to planning consultations. The successful applicant will have a passion for woodlands and forests and for the benefits to society, the environment and the economy they provide. They will advocate with knowledge and enthusiasm the environmental and other benefits that woodlands provide. Person specification Essential Degree/Higher Diploma in Town and Country Planning or forestry/land management/countryside management/ environment management/ and/or significant related experience in partnership working centred on land management / planning / tree and forestry issues. Competent and effective IT user with experience of MS Office and also including remote working and associated communication tools (e.g. MS Teams). Experience of stakeholder management - building strong business relationships and collaborative working to deliver mutually beneficial results. Confident interpersonal and communication skills with experience of presenting to a range of audiences, both verbally and written. People management experience or the capability to take on this responsibility. Please clearly demonstrate how the above applies to you throughout your application. Failure to do so will mean that your application is automatically sifted out. Desirable Member, or eligible for membership, of one of the following, Royal Town Planning Institute (MRTPI), Institute of Chartered Foresters (MICFor), CIEEM or other relevant chartered body. Experience of influencing external organisations to achieve environmental benefits Technical: Experience and knowledge of both the TCPA and NSIP planning process and associated policy and guidance for trees, woodlands and forestry Experience and knowledge of forestry, ecology and /or environmental assessment Experience and knowledge of Forestry Regulations Able to assess and analyse planning documents (plans, surveys etc) Comfortable with interrogating maps/spatial data. Fixed Term Appointment until 30th March 2028 with possibility of extension or permanency, but no guarantee.
Aug 14, 2026
Full time
The Area Planning Advisor will be responsible for co-ordinating and providing detailed planning responses to consultations for Spatial Development Strategies (SCS), Local Plans, Nationally Significant Infrastructure Projects (NSIPs), Town and Country Planning Act (TCPA) planning applications and advice for decision makers on tree and woodland issues across our Area Teams. They will work closely with members of the area and national teams to protect, improve and expand woodland though proactively engaging with planning authorities & systems and supporting capacity building within the Area Team and the woodland sector. We are recruiting for five roles across the following regions: South East and London South West North West or West Midlands East of England or East Midlands North East, Yorkshire and the Humber When submitting your application, please state in your personal statement which region would be your preferred location to work in. Key work areas Co-ordinate and triage consultations related to the FC's planning work, across Area and National Team colleagues. This will include managing a number of hand offs', case conferences and where necessary small project teams to respond to key consultations and engage with targeted authorities and development projects. Proactively engage with the planning system to improve woodland outcomes from development via formal responses to National Significant Infrastructure Projects (NSIP's) as well as TCPA planning applications and proposals. Engage with local authorities, conservation organisations and partnerships to encourage production of tree and woodland strategies and to consider trees and woodlands part of their responsibilities/remit. Take a lead on both standard and bespoke responses to planning applications, and the FC's charged for service in regards to our advice. Champion the role of trees and woodland as part of green infrastructure via the planning system and by working with key stakeholders/partners such as catchment partnerships, National Parks, Protected Landscapes and landscape / woodland partnerships. Collaborate and support Area Team colleagues with the development of innovative and effective promotion and engagement to deliver woodland creation. Work collaboratively with Mayoral Authorities and Local Authorities on the development and adoption of their Spatial Development Strategies and Local Plans, acting as project management and liaison support for the delivery of this work. Support the wider Area Team including Local Partnership Advisers, Partnership and Expertise Managers, Nature Recovery Advisers, Ecologists, etc. to engage effectively with the planning system. This will include working with Defra, Natural England and the Environment Agency to support local authorities with Local Nature Recovery Strategies. Work within the National Planning, Infrastructure and Built Environment (PIBE) Team to improve practice, build capacity and develop new resources that will improve the FC's responses to planning consultations. The successful applicant will have a passion for woodlands and forests and for the benefits to society, the environment and the economy they provide. They will advocate with knowledge and enthusiasm the environmental and other benefits that woodlands provide. Person specification Essential Degree/Higher Diploma in Town and Country Planning or forestry/land management/countryside management/ environment management/ and/or significant related experience in partnership working centred on land management / planning / tree and forestry issues. Competent and effective IT user with experience of MS Office and also including remote working and associated communication tools (e.g. MS Teams). Experience of stakeholder management - building strong business relationships and collaborative working to deliver mutually beneficial results. Confident interpersonal and communication skills with experience of presenting to a range of audiences, both verbally and written. People management experience or the capability to take on this responsibility. Please clearly demonstrate how the above applies to you throughout your application. Failure to do so will mean that your application is automatically sifted out. Desirable Member, or eligible for membership, of one of the following, Royal Town Planning Institute (MRTPI), Institute of Chartered Foresters (MICFor), CIEEM or other relevant chartered body. Experience of influencing external organisations to achieve environmental benefits Technical: Experience and knowledge of both the TCPA and NSIP planning process and associated policy and guidance for trees, woodlands and forestry Experience and knowledge of forestry, ecology and /or environmental assessment Experience and knowledge of Forestry Regulations Able to assess and analyse planning documents (plans, surveys etc) Comfortable with interrogating maps/spatial data. Fixed Term Appointment until 30th March 2028 with possibility of extension or permanency, but no guarantee.
2nd Line Support Engineer Whiteley, Hampshire Office based Overview of the Role: We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, face to face, or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLA s and KPI s. Your Previous experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving. Team player Self-motivated and proactive Ability to be resilient and to work under pressure.
Aug 13, 2026
Full time
2nd Line Support Engineer Whiteley, Hampshire Office based Overview of the Role: We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, face to face, or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLA s and KPI s. Your Previous experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving. Team player Self-motivated and proactive Ability to be resilient and to work under pressure.
Our client is a national multi-service provider delivering electrical, drainage, pumping and lighting solutions across the UK. The Group is rapidly expanding and includes a dedicated Renewables Team delivering end-to-end low-carbon solutions for commercial, industrial and public sector clients. Ideal location of candidate could include: Bedford, Milton Keynes, Cambridge, Kent and Northampton. The Renewables Team delivers: • Solar PV design & installation (roof and ground mount) • Battery Energy Storage Systems (BESS) • EV charging infrastructure (commercial and fleet) • Grid connections and power upgrades (LV/HV via delivery partners) • Operations & maintenance (O&M), monitoring and performance optimisation • Energy efficiency and compliance-led electrical works supporting decarbonisation This Contracts Manager (Renewables) role is central to ensuring excellent customer experience, strong commercial control, and effective coordination between clients, delivery teams and project managers. Home locations to include Kent, Milton Keynes, Bedfordshire, Luton, Cambridgeshire & Essex Location: Office-based with hybrid working and regular travel to client sites across the UK. The role of a Contracts Manager To own the day-to-day commercial and customer management of renewables contracts, ensuring accurate quoting, timely resolution of escalations, and clear communication between customers, the delivery team and project managers. The Contracts Manager will act as a trusted advisor to existing clients, identifying and developing organic opportunities that improve asset performance, reduce risk and expand Metcor s scope of work. Main duties Manage a portfolio of renewables clients, acting as the primary point of contact for commercial and operational queries. Produce and issue quotations for variations, remedials, additional works and lifecycle upgrades (PV, BESS, EV, electrical enabling works). Coordinate internally with project managers, engineering, procurement and subcontractors to build technically accurate and commercially robust quotes. Own escalation management: investigate issues, agree corrective actions, and ensure clear and timely communication to customers. Ensure smooth handover from quote to delivery, including scope, programme, access requirements, H&S documentation and customer expectations. Monitor contract performance (financial and operational), supporting governance, reporting and action tracking. Identify and develop organic growth opportunities within existing accounts, positioning Metcor as a trusted advisor. Support pricing strategy and margin protection by maintaining accurate cost build-ups, risk/assumption registers and approval workflows. Maintain accurate CRM and contract records, ensuring all client communications, quotes and actions are auditable and traceable. Essentials Proven experience in a contracts management, commercial, or account management role within renewables, M&E, electrical, utilities or FM environments. Strong track record producing accurate, timely quotations, managing variations/change control and supporting prompt invoicing/close-out. Excellent stakeholder management skills, confident handling customer and supplier escalations and resolving issues professionally. Strong commercial awareness: understanding of margins, risk, scope control, contractual obligations and performance reporting. Experience collaborating with delivery teams and project managers to manage programmes, access/outages, dependencies and customer expectations. Disciplined documentation and record keeping (contract files, quotes, approvals, meeting notes, action logs) with audit-ready standards. Competent with Microsoft 365 (Excel, Word, Outlook) and CRM systems. Full UK driving licence. Technical requirements Working knowledge of renewables project and O&M activities (e.g., PV, BESS, EV) and typical operational, warranty and compliance considerations. Understanding of contract delivery models and commercial terms (scope, assumptions, exclusions, SLAs/KPIs, variations and change control). Confidence reviewing technical reports and translating findings into customer actions (e.g., remedials, lifecycle replacement, optimisation upgrades). Experience coordinating subcontractors/suppliers (rates, scope, performance, and resolution of defects/issues). Working knowledge of site documentation and safe systems of work (RAMS, permits, site inductions, incident reporting) as applicable. Desirable: familiarity with common forms of contract (e.g., NEC / JCT / FIDIC) and principles of early warnings, compensation/change events, and dispute avoidance. Training & Certifications Contract and commercial management training (formal or on-the-job). Customer service and escalation management training. QHSE training (RAMS awareness, incident reporting, and safe systems of work). Desirable: NEC/JCT/FIDIC short course and/or renewables awareness training (PV / BESS / EV / O&M). Key Responsibilities 1. Customer & Account Management Be the day-to-day contact for a defined portfolio of renewables customers, managing expectations and service experience. Build trusted relationships with client stakeholders (operations, estates, energy, procurement) and maintain a clear communication cadence (updates, actions, and reporting). 2. Quoting, Variations & Commercial Control Prepare and submit quotations for additional works, remedials, call-off tasks and upgrades, ensuring clear scope, assumptions and exclusions. Secure internal approvals in line with delegated authority and protect margin through accurate cost build-ups. Maintain disciplined change control from quote to order to completion, ensuring variations are correctly recorded and invoicing-ready. 3. Escalations & Issue Resolution Own customer and supplier escalations end-to-end, coordinating investigations and corrective actions with project managers and delivery teams. Communicate clearly with clients on status, next steps, and timeframes; reset expectations where required. Capture lessons learned and implement preventative actions to reduce recurrence and protect client satisfaction. 4. Communication with Delivery Teams & Project Managers Ensure effective handover of scope, programme, constraints and customer requirements from commercial to delivery. Facilitate internal coordination and governance (actions, risks, and decisions) to keep works on track and communications consistent. Support project managers with customer-facing updates, documentation and contractual correspondence. 5. Organic Growth & Trusted Advisor Approach Proactively identify opportunities within existing contracts (e.g., remedials, lifecycle replacements, additional sites, monitoring improvements, capacity upgrades). Use client insight, performance data and operational feedback to propose value-led solutions and new scopes of work. Support renewals and retention by ensuring high-quality service, transparent communication and consistent delivery. Common requirements End-to-end contract administration: maintaining accurate contract/job files, documentation for handover and invoicing, and auditable records of communications and actions. Strong customer and stakeholder management: interpreting requirements, providing clear updates, attending meetings, and maintaining long-term relationships. Escalation/complaints handling: ownership of issues through to resolution, with professional communication and clear corrective actions. Change control and variations: disciplined management of changes from identification/notification through quotation, approval, delivery and commercial close-out. Supplier/subcontractor interface: coordinating performance, negotiating rates/terms where required, and resolving defects or delivery issues. Commercial and performance governance: tracking costs/margins, contract KPIs/SLAs, and producing routine performance reporting. Contract form awareness (often NEC/JCT/FIDIC depending on client type): understanding early warnings, change events/variations, and dispute avoidance principles. H&S and compliance documentation expectations: supporting safe systems of work (RAMS) and site/client requirements alongside delivery teams. Required qualifications and attributes: Customer-first mindset with the confidence to lead difficult conversations and resolve issues. Commercially minded, disciplined with scope control, and comfortable balancing risk, margin and service. Highly organised with strong attention to detail and follow-through. Strong communicator who can work effectively with engineers, project managers and senior client stakeholders. Proactive and solutions-led, with a desire to improve processes and grow accounts organically. Key Objectives in first 12 months Take ownership of assigned client portfolio, establishing clear communication routines and stakeholder maps. Deliver consistent, accurate quoting with robust scope definitions and strong conversion rate from quote to order. Reduce response time and improve resolution quality for escalations through structured triage and action tracking. Improve internal handover quality between commercial and delivery functions, reducing rework and customer dissatisfaction. . click apply for full job details
Aug 13, 2026
Full time
Our client is a national multi-service provider delivering electrical, drainage, pumping and lighting solutions across the UK. The Group is rapidly expanding and includes a dedicated Renewables Team delivering end-to-end low-carbon solutions for commercial, industrial and public sector clients. Ideal location of candidate could include: Bedford, Milton Keynes, Cambridge, Kent and Northampton. The Renewables Team delivers: • Solar PV design & installation (roof and ground mount) • Battery Energy Storage Systems (BESS) • EV charging infrastructure (commercial and fleet) • Grid connections and power upgrades (LV/HV via delivery partners) • Operations & maintenance (O&M), monitoring and performance optimisation • Energy efficiency and compliance-led electrical works supporting decarbonisation This Contracts Manager (Renewables) role is central to ensuring excellent customer experience, strong commercial control, and effective coordination between clients, delivery teams and project managers. Home locations to include Kent, Milton Keynes, Bedfordshire, Luton, Cambridgeshire & Essex Location: Office-based with hybrid working and regular travel to client sites across the UK. The role of a Contracts Manager To own the day-to-day commercial and customer management of renewables contracts, ensuring accurate quoting, timely resolution of escalations, and clear communication between customers, the delivery team and project managers. The Contracts Manager will act as a trusted advisor to existing clients, identifying and developing organic opportunities that improve asset performance, reduce risk and expand Metcor s scope of work. Main duties Manage a portfolio of renewables clients, acting as the primary point of contact for commercial and operational queries. Produce and issue quotations for variations, remedials, additional works and lifecycle upgrades (PV, BESS, EV, electrical enabling works). Coordinate internally with project managers, engineering, procurement and subcontractors to build technically accurate and commercially robust quotes. Own escalation management: investigate issues, agree corrective actions, and ensure clear and timely communication to customers. Ensure smooth handover from quote to delivery, including scope, programme, access requirements, H&S documentation and customer expectations. Monitor contract performance (financial and operational), supporting governance, reporting and action tracking. Identify and develop organic growth opportunities within existing accounts, positioning Metcor as a trusted advisor. Support pricing strategy and margin protection by maintaining accurate cost build-ups, risk/assumption registers and approval workflows. Maintain accurate CRM and contract records, ensuring all client communications, quotes and actions are auditable and traceable. Essentials Proven experience in a contracts management, commercial, or account management role within renewables, M&E, electrical, utilities or FM environments. Strong track record producing accurate, timely quotations, managing variations/change control and supporting prompt invoicing/close-out. Excellent stakeholder management skills, confident handling customer and supplier escalations and resolving issues professionally. Strong commercial awareness: understanding of margins, risk, scope control, contractual obligations and performance reporting. Experience collaborating with delivery teams and project managers to manage programmes, access/outages, dependencies and customer expectations. Disciplined documentation and record keeping (contract files, quotes, approvals, meeting notes, action logs) with audit-ready standards. Competent with Microsoft 365 (Excel, Word, Outlook) and CRM systems. Full UK driving licence. Technical requirements Working knowledge of renewables project and O&M activities (e.g., PV, BESS, EV) and typical operational, warranty and compliance considerations. Understanding of contract delivery models and commercial terms (scope, assumptions, exclusions, SLAs/KPIs, variations and change control). Confidence reviewing technical reports and translating findings into customer actions (e.g., remedials, lifecycle replacement, optimisation upgrades). Experience coordinating subcontractors/suppliers (rates, scope, performance, and resolution of defects/issues). Working knowledge of site documentation and safe systems of work (RAMS, permits, site inductions, incident reporting) as applicable. Desirable: familiarity with common forms of contract (e.g., NEC / JCT / FIDIC) and principles of early warnings, compensation/change events, and dispute avoidance. Training & Certifications Contract and commercial management training (formal or on-the-job). Customer service and escalation management training. QHSE training (RAMS awareness, incident reporting, and safe systems of work). Desirable: NEC/JCT/FIDIC short course and/or renewables awareness training (PV / BESS / EV / O&M). Key Responsibilities 1. Customer & Account Management Be the day-to-day contact for a defined portfolio of renewables customers, managing expectations and service experience. Build trusted relationships with client stakeholders (operations, estates, energy, procurement) and maintain a clear communication cadence (updates, actions, and reporting). 2. Quoting, Variations & Commercial Control Prepare and submit quotations for additional works, remedials, call-off tasks and upgrades, ensuring clear scope, assumptions and exclusions. Secure internal approvals in line with delegated authority and protect margin through accurate cost build-ups. Maintain disciplined change control from quote to order to completion, ensuring variations are correctly recorded and invoicing-ready. 3. Escalations & Issue Resolution Own customer and supplier escalations end-to-end, coordinating investigations and corrective actions with project managers and delivery teams. Communicate clearly with clients on status, next steps, and timeframes; reset expectations where required. Capture lessons learned and implement preventative actions to reduce recurrence and protect client satisfaction. 4. Communication with Delivery Teams & Project Managers Ensure effective handover of scope, programme, constraints and customer requirements from commercial to delivery. Facilitate internal coordination and governance (actions, risks, and decisions) to keep works on track and communications consistent. Support project managers with customer-facing updates, documentation and contractual correspondence. 5. Organic Growth & Trusted Advisor Approach Proactively identify opportunities within existing contracts (e.g., remedials, lifecycle replacements, additional sites, monitoring improvements, capacity upgrades). Use client insight, performance data and operational feedback to propose value-led solutions and new scopes of work. Support renewals and retention by ensuring high-quality service, transparent communication and consistent delivery. Common requirements End-to-end contract administration: maintaining accurate contract/job files, documentation for handover and invoicing, and auditable records of communications and actions. Strong customer and stakeholder management: interpreting requirements, providing clear updates, attending meetings, and maintaining long-term relationships. Escalation/complaints handling: ownership of issues through to resolution, with professional communication and clear corrective actions. Change control and variations: disciplined management of changes from identification/notification through quotation, approval, delivery and commercial close-out. Supplier/subcontractor interface: coordinating performance, negotiating rates/terms where required, and resolving defects or delivery issues. Commercial and performance governance: tracking costs/margins, contract KPIs/SLAs, and producing routine performance reporting. Contract form awareness (often NEC/JCT/FIDIC depending on client type): understanding early warnings, change events/variations, and dispute avoidance principles. H&S and compliance documentation expectations: supporting safe systems of work (RAMS) and site/client requirements alongside delivery teams. Required qualifications and attributes: Customer-first mindset with the confidence to lead difficult conversations and resolve issues. Commercially minded, disciplined with scope control, and comfortable balancing risk, margin and service. Highly organised with strong attention to detail and follow-through. Strong communicator who can work effectively with engineers, project managers and senior client stakeholders. Proactive and solutions-led, with a desire to improve processes and grow accounts organically. Key Objectives in first 12 months Take ownership of assigned client portfolio, establishing clear communication routines and stakeholder maps. Deliver consistent, accurate quoting with robust scope definitions and strong conversion rate from quote to order. Reduce response time and improve resolution quality for escalations through structured triage and action tracking. Improve internal handover quality between commercial and delivery functions, reducing rework and customer dissatisfaction. . click apply for full job details
At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems, contractor software, and compliance tools. Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 13, 2026
Seasonal
At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems, contractor software, and compliance tools. Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Join Our Team as a Desktop Support Analyst Location: Derby An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices. The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required. What you'll do: Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively. Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery. Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality. Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues. Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution. Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day. Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention. Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year. Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data. Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible. Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking. Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours. Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations. Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences. Other duties, as required. This role would suit someone with: Good working knowledge of Windows operating systems and Microsoft 365, including associated applications Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications Experience working in a desktop support or service desk environment (typically 3+ years or equivalent) Ability to learn and adapt to new and changing technologies Strong customer service and user-facing communication skills Effective verbal and written communication skills, with the ability to engage stakeholders at all levels Strong diagnostic and analytical skills Experience of incident triage and working with competing priorities in a high-volume support environment Ability to work effectively under pressure Relevant IT support experience and/or formal IT qualifications Understanding and confident use of technical terminology Strong interpersonal and stakeholder management skills Experience of working with third-party suppliers and support teams Ability to manage workload and prioritise tasks appropriately within a dynamic environment Professional and positive approach to work. Desirable: O365 admin and other Azure admin services SharePoint administration Networking experience e.g. patching, testing, VLAN organisation Teams room conferencing systems File integration software, e.g. Boomi, Go Anywhere 8x8 or other Telephony platform management Egress platforms or similar Experience working in the Finance sector Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 7%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Aug 13, 2026
Full time
Join Our Team as a Desktop Support Analyst Location: Derby An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices. The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required. What you'll do: Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively. Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery. Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality. Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues. Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution. Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day. Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention. Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year. Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data. Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible. Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking. Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours. Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations. Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences. Other duties, as required. This role would suit someone with: Good working knowledge of Windows operating systems and Microsoft 365, including associated applications Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications Experience working in a desktop support or service desk environment (typically 3+ years or equivalent) Ability to learn and adapt to new and changing technologies Strong customer service and user-facing communication skills Effective verbal and written communication skills, with the ability to engage stakeholders at all levels Strong diagnostic and analytical skills Experience of incident triage and working with competing priorities in a high-volume support environment Ability to work effectively under pressure Relevant IT support experience and/or formal IT qualifications Understanding and confident use of technical terminology Strong interpersonal and stakeholder management skills Experience of working with third-party suppliers and support teams Ability to manage workload and prioritise tasks appropriately within a dynamic environment Professional and positive approach to work. Desirable: O365 admin and other Azure admin services SharePoint administration Networking experience e.g. patching, testing, VLAN organisation Teams room conferencing systems File integration software, e.g. Boomi, Go Anywhere 8x8 or other Telephony platform management Egress platforms or similar Experience working in the Finance sector Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 7%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Duty Manager / SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager / SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
Aug 13, 2026
Full time
Duty Manager / SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager / SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Aug 13, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Finance Administrator, Clifton, Bristol (part-time & hybrid) Reactive Recruitment are working with a Bristol (Clifton) based accountancy practice who have been working with clients UK wide since 2013. Due to increased business, they seek a valuable member of their team to join as an Administrator & Client Workflow Coordinator on a part-time basis. Finance Administrator package & hours: Working Monday to Friday 3 hours per day (15 hours per week) during office hours Parking permit available if required (although close to The Downs for a short walk/free parking) Pension & other excellent benefits/perks Great training and career potential with business growth Lovely location in Clifton, Bristol Core Responsibilities: Inbox Management Triage client emails, acknowledge receipt, assign to team members, chase responses, and maintain communication logs. Deadline Tracking Maintain a live deadline calendar; monitor Companies House, HMRC and internal systems; prompt team members ahead of deadlines. Workflow Scheduling Allocate tasks, monitor progress, and ensure the team has clarity on priorities. System Maintenance Update XPM, GoCardless, AML records, onboarding forms, client notes, and internal trackers. Client Liaison Act as the first point of contact for routine queries; maintain professional, timely communication. Document & Data Management Organise client documents, ensure correct filing, maintain Companies House and HMRC records. Daily Operational Checks Quick daily review of inbox, deadlines, team workload, and system updates. Attributes & Skills Needed: Proactive mindset Spots issues before they become problems; chases rather than waits. Exceptional organisation Able to manage multiple deadlines and keep systems tidy. Strong communication Clear, professional, concise communication with clients and team. Consistency Daily engagement is essential; reliability is more important than hours. Tech competence Comfortable with Xero Practice Manager, HMRC portals, Companies House, and general cloud systems. Attention to detail Ensures data accuracy and avoids errors in deadlines or client records. Calm under pressure Able to manage workload peaks without losing control. Discretion & professionalism Handles sensitive financial information appropriately. We look forward to receiving your application. Key: Administrator, Finance Administrator, Administrator & Client Workflow Coordinator, Finance Coordinator, Coordinator, Bristol, Clifton, BS8.
Aug 13, 2026
Full time
Finance Administrator, Clifton, Bristol (part-time & hybrid) Reactive Recruitment are working with a Bristol (Clifton) based accountancy practice who have been working with clients UK wide since 2013. Due to increased business, they seek a valuable member of their team to join as an Administrator & Client Workflow Coordinator on a part-time basis. Finance Administrator package & hours: Working Monday to Friday 3 hours per day (15 hours per week) during office hours Parking permit available if required (although close to The Downs for a short walk/free parking) Pension & other excellent benefits/perks Great training and career potential with business growth Lovely location in Clifton, Bristol Core Responsibilities: Inbox Management Triage client emails, acknowledge receipt, assign to team members, chase responses, and maintain communication logs. Deadline Tracking Maintain a live deadline calendar; monitor Companies House, HMRC and internal systems; prompt team members ahead of deadlines. Workflow Scheduling Allocate tasks, monitor progress, and ensure the team has clarity on priorities. System Maintenance Update XPM, GoCardless, AML records, onboarding forms, client notes, and internal trackers. Client Liaison Act as the first point of contact for routine queries; maintain professional, timely communication. Document & Data Management Organise client documents, ensure correct filing, maintain Companies House and HMRC records. Daily Operational Checks Quick daily review of inbox, deadlines, team workload, and system updates. Attributes & Skills Needed: Proactive mindset Spots issues before they become problems; chases rather than waits. Exceptional organisation Able to manage multiple deadlines and keep systems tidy. Strong communication Clear, professional, concise communication with clients and team. Consistency Daily engagement is essential; reliability is more important than hours. Tech competence Comfortable with Xero Practice Manager, HMRC portals, Companies House, and general cloud systems. Attention to detail Ensures data accuracy and avoids errors in deadlines or client records. Calm under pressure Able to manage workload peaks without losing control. Discretion & professionalism Handles sensitive financial information appropriately. We look forward to receiving your application. Key: Administrator, Finance Administrator, Administrator & Client Workflow Coordinator, Finance Coordinator, Coordinator, Bristol, Clifton, BS8.
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Aug 13, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .