LOCATION: The Dolphin Shopping Centre, Poole, BH15 1SZ SHIFT PATTERN: 4 off, 4 off 42 hours per week PAY RATE: £14.51 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at (url removed). We're here to help! ROLE OVERVIEW AND PURPOSE Supporting the site as a security officer & control room duties to ensure safety of customers, buildings and personnel. To support the operation of the building and ensuring exceptional service is provided and ensure that all assigned tasks are completed in a professional and timely manner adhering to all relevant legislation. Duties and responsibilities: Operationally support in delivery of the agreed service level. Assist the team by fostering team spirit and co-operation, the encourage open expression of differing ideas and opinions and ensuring resolution. Support in delivery of SOP's and maintenance of appropriate documentation sets across the security Team. Assist in maintaining compliance with all Health & Safety legislation. Promote a secure and safe working environment on site through the implementation and continuous improvement of agreed Health and Safety actions Complete the required Incident reports in the event of an incident, focusing on quality and timely reporting. Ensure that any complaints are dealt with in a professional and timely manner. To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation. Ensure that all equipment provided to assist security is fully operational with any issues reported. Client liaison, working closely with the Centre Management Team and Security Supervisor. Other day-to-day responsibilities as dictated by circumstances and the needs of the business and client. Requirements Person Specification: • Has a one team approach • Able to take ownership of all situations to ensure tasks are completed • Flexible approach to change Essential: • Experience of working within the Security Industry • Holds SIA Security Licence - SG or DS • Excellent written and verbal communication skills. • Ability to remain calm under pressure. • Adaptable and flexible in approach to work required. • Willingness and ability to work effectively within a team. • Proactive approach to learning in the role and identifying own training needs as appropriate. • Can "do" attitude • Excellent observational skills Benefits We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Aug 12, 2026
Full time
LOCATION: The Dolphin Shopping Centre, Poole, BH15 1SZ SHIFT PATTERN: 4 off, 4 off 42 hours per week PAY RATE: £14.51 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at (url removed). We're here to help! ROLE OVERVIEW AND PURPOSE Supporting the site as a security officer & control room duties to ensure safety of customers, buildings and personnel. To support the operation of the building and ensuring exceptional service is provided and ensure that all assigned tasks are completed in a professional and timely manner adhering to all relevant legislation. Duties and responsibilities: Operationally support in delivery of the agreed service level. Assist the team by fostering team spirit and co-operation, the encourage open expression of differing ideas and opinions and ensuring resolution. Support in delivery of SOP's and maintenance of appropriate documentation sets across the security Team. Assist in maintaining compliance with all Health & Safety legislation. Promote a secure and safe working environment on site through the implementation and continuous improvement of agreed Health and Safety actions Complete the required Incident reports in the event of an incident, focusing on quality and timely reporting. Ensure that any complaints are dealt with in a professional and timely manner. To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation. Ensure that all equipment provided to assist security is fully operational with any issues reported. Client liaison, working closely with the Centre Management Team and Security Supervisor. Other day-to-day responsibilities as dictated by circumstances and the needs of the business and client. Requirements Person Specification: • Has a one team approach • Able to take ownership of all situations to ensure tasks are completed • Flexible approach to change Essential: • Experience of working within the Security Industry • Holds SIA Security Licence - SG or DS • Excellent written and verbal communication skills. • Ability to remain calm under pressure. • Adaptable and flexible in approach to work required. • Willingness and ability to work effectively within a team. • Proactive approach to learning in the role and identifying own training needs as appropriate. • Can "do" attitude • Excellent observational skills Benefits We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Volunteer Coordinator We are seeking an organised and engaging Volunteer Coordinator to recruit, train and support volunteer hosts helping young people facing homelessness. Join a supportive national team and play a key role in helping young people move towards a brighter future. Position: Nightstop Volunteer Coordinator Salary: £27,943 to £31,443 per annum Location: National, supporting services across London, Greater Manchester and the North East Hours: Full-time, 37.5 hours per week Contract: Six-month fixed-term contract Closing date: 23rd August 2026 About the role Nightstop provides safe, emergency accommodation for young people facing homelessness through a network of trained volunteer hosts. As Nightstop Volunteer Coordinator, you will help grow and strengthen this vital network. You will attract new volunteers, guide them through safer recruitment and onboarding, and ensure existing hosts feel supported, informed and valued. Key responsibilities include: Promoting volunteer opportunities through community networks, local organisations, events and online platforms Recruiting and onboarding volunteer hosts, including interviews, references, DBS checks and home assessments Assessing applicants suitability and contributing to recruitment decisions Delivering training, supervision and ongoing support Building strong relationships with volunteers to support engagement and retention Developing partnerships with voluntary and statutory organisations Representing Nightstop at meetings and community events Maintaining accurate volunteer and guest records Supporting monitoring, reporting, data collection and financial administration Sharing learning and helping to develop best practice across the Nightstop network You will participate in an on-call rota and occasionally work outside normal office hours, including evenings and weekends. About you You will have experience of recruiting and supporting volunteers, along with an understanding of safer recruitment and safeguarding. You will also bring: An understanding of homelessness and the challenges people experiencing it may face Excellent communication, presentation and relationship-building skills Confidence engaging communities, stakeholders and prospective volunteers Strong organisational and administrative abilities The ability to manage competing priorities and changing demands Experience working collaboratively with internal and external partners Confidence using databases, Google Workspace and Microsoft Office The ability to maintain appropriate professional boundaries A commitment to equality, diversity and inclusion About Depaul UK About the organisation The organisation is a national charity working to prevent homelessness and provide accommodation and support for marginalised young people. Its services help thousands of young people each year to find safety, stability and opportunities for a more positive future. Benefits include 26 days annual leave, increasing with service, flexible working options where suitable, tailored training, family-friendly policies, a pension with employer contributions of up to 7%, an Employee Assistance Programme, a cash health plan and a range of discounts. The charity is committed to safer, fair and inclusive recruitment. The appropriate DBS check will be undertaken where required. A criminal record will not automatically prevent someone from being appointed. Other roles you may have experience of could include: Volunteer Coordinator, Volunteer Recruitment Coordinator, Volunteer Engagement Officer, Volunteer Development Officer, Community Engagement Officer, Volunteer Manager, Volunteer Support Officer or Community Partnerships Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Aug 11, 2026
Contractor
Volunteer Coordinator We are seeking an organised and engaging Volunteer Coordinator to recruit, train and support volunteer hosts helping young people facing homelessness. Join a supportive national team and play a key role in helping young people move towards a brighter future. Position: Nightstop Volunteer Coordinator Salary: £27,943 to £31,443 per annum Location: National, supporting services across London, Greater Manchester and the North East Hours: Full-time, 37.5 hours per week Contract: Six-month fixed-term contract Closing date: 23rd August 2026 About the role Nightstop provides safe, emergency accommodation for young people facing homelessness through a network of trained volunteer hosts. As Nightstop Volunteer Coordinator, you will help grow and strengthen this vital network. You will attract new volunteers, guide them through safer recruitment and onboarding, and ensure existing hosts feel supported, informed and valued. Key responsibilities include: Promoting volunteer opportunities through community networks, local organisations, events and online platforms Recruiting and onboarding volunteer hosts, including interviews, references, DBS checks and home assessments Assessing applicants suitability and contributing to recruitment decisions Delivering training, supervision and ongoing support Building strong relationships with volunteers to support engagement and retention Developing partnerships with voluntary and statutory organisations Representing Nightstop at meetings and community events Maintaining accurate volunteer and guest records Supporting monitoring, reporting, data collection and financial administration Sharing learning and helping to develop best practice across the Nightstop network You will participate in an on-call rota and occasionally work outside normal office hours, including evenings and weekends. About you You will have experience of recruiting and supporting volunteers, along with an understanding of safer recruitment and safeguarding. You will also bring: An understanding of homelessness and the challenges people experiencing it may face Excellent communication, presentation and relationship-building skills Confidence engaging communities, stakeholders and prospective volunteers Strong organisational and administrative abilities The ability to manage competing priorities and changing demands Experience working collaboratively with internal and external partners Confidence using databases, Google Workspace and Microsoft Office The ability to maintain appropriate professional boundaries A commitment to equality, diversity and inclusion About Depaul UK About the organisation The organisation is a national charity working to prevent homelessness and provide accommodation and support for marginalised young people. Its services help thousands of young people each year to find safety, stability and opportunities for a more positive future. Benefits include 26 days annual leave, increasing with service, flexible working options where suitable, tailored training, family-friendly policies, a pension with employer contributions of up to 7%, an Employee Assistance Programme, a cash health plan and a range of discounts. The charity is committed to safer, fair and inclusive recruitment. The appropriate DBS check will be undertaken where required. A criminal record will not automatically prevent someone from being appointed. Other roles you may have experience of could include: Volunteer Coordinator, Volunteer Recruitment Coordinator, Volunteer Engagement Officer, Volunteer Development Officer, Community Engagement Officer, Volunteer Manager, Volunteer Support Officer or Community Partnerships Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Trust Officer Salary: £30,108 rising incrementally to £33,453 Hours: 37 hours per week Location: Cardiff (hybrid working available following successful completion of probation) About The Friendly Trust The Friendly Trust is a Wales-based charity providing specialist information, advice and financial administration services for disabled people and other vulnerable adults. We also support families planning for the future of someone who may lack capacity to manage their own financial affairs. Everything we do is centred on the individual. We work to protect people's rights, promote independence and ensure financial arrangements support people to live the lives they choose. About the Role We are looking for a Trust Officer to join our team. This is a rewarding and varied role combining casework, welfare benefits support, financial administration, advocacy and partnership working. You will manage a caseload of Service Users, supporting them and their families with a range of financial and practical matters while promoting choice, independence and individual rights. You will build positive relationships with Service Users, liaise with professionals and organisations, and ensure financial affairs are managed safely, effectively and in accordance with relevant legislation and organisational procedures. Full training and ongoing support will be provided. Key Responsibilities Manage a caseload of Service Users and respond to changing circumstances and needs. Provide information, advice and practical support to Service Users, carers and families. Support people to access welfare benefits and assist with claims, reviews and appeals where appropriate. Help Service Users understand and participate in decisions affecting their finances. Manage day-to-day financial administration where The Friendly Trust has authority to act. Develop and monitor budgets and money plans with Service Users. Liaise with external organisations including the DWP, local authorities, health and social care professionals, banks and housing providers. Maintain accurate case records and financial information. Identify and respond appropriately to safeguarding, welfare and financial concerns. Work in accordance with the Mental Capacity Act 2005, safeguarding requirements and organisational policies. About You We recognise that candidates may come from a range of backgrounds and may not have experience in every aspect of the role. We are interested in people who can demonstrate transferable skills, relevant experience and a commitment to our values. Essential Experience of supporting people within social care, welfare benefits, advocacy, housing, financial inclusion, community services or a related field. Experience of working with disabled people, vulnerable adults, carers or people requiring additional support. Ability to manage competing priorities and work independently. Strong communication and relationship-building skills. Good organisational and time-management skills. Ability to explain complex information clearly and accessibly. Confidence working with figures, budgets and financial information. Strong problem-solving skills and sound judgement. Good IT skills, including Microsoft Office. Understanding of the importance of dignity, respect, confidentiality and safeguarding. Full driving licence and access to a vehicle for work purposes. Desirable Knowledge of welfare benefits. Knowledge of the Mental Capacity Act 2005. Experience of financial administration or managing money on behalf of others. Experience of DWP Appointeeship, advocacy or safeguarding. Experience of working across multiple agencies and services. Relevant qualification in social care, welfare rights, advocacy, finance or a related field. What We Offer Salary of £30,108 rising incrementally to £33,453. 29 days annual leave plus bank holidays. Employer pension contribution of 6%. Flexible and hybrid working. Supportive and values-led working environment. Training and professional development opportunities. Employee wellbeing support. How to Apply Please submit your CV together with a supporting statement explaining how you meet the requirements of the role. The Friendly Trust is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. The successful candidate will be subject to satisfactory references, an Enhanced DBS check and proof of the right to work in the UK.
Aug 11, 2026
Full time
Trust Officer Salary: £30,108 rising incrementally to £33,453 Hours: 37 hours per week Location: Cardiff (hybrid working available following successful completion of probation) About The Friendly Trust The Friendly Trust is a Wales-based charity providing specialist information, advice and financial administration services for disabled people and other vulnerable adults. We also support families planning for the future of someone who may lack capacity to manage their own financial affairs. Everything we do is centred on the individual. We work to protect people's rights, promote independence and ensure financial arrangements support people to live the lives they choose. About the Role We are looking for a Trust Officer to join our team. This is a rewarding and varied role combining casework, welfare benefits support, financial administration, advocacy and partnership working. You will manage a caseload of Service Users, supporting them and their families with a range of financial and practical matters while promoting choice, independence and individual rights. You will build positive relationships with Service Users, liaise with professionals and organisations, and ensure financial affairs are managed safely, effectively and in accordance with relevant legislation and organisational procedures. Full training and ongoing support will be provided. Key Responsibilities Manage a caseload of Service Users and respond to changing circumstances and needs. Provide information, advice and practical support to Service Users, carers and families. Support people to access welfare benefits and assist with claims, reviews and appeals where appropriate. Help Service Users understand and participate in decisions affecting their finances. Manage day-to-day financial administration where The Friendly Trust has authority to act. Develop and monitor budgets and money plans with Service Users. Liaise with external organisations including the DWP, local authorities, health and social care professionals, banks and housing providers. Maintain accurate case records and financial information. Identify and respond appropriately to safeguarding, welfare and financial concerns. Work in accordance with the Mental Capacity Act 2005, safeguarding requirements and organisational policies. About You We recognise that candidates may come from a range of backgrounds and may not have experience in every aspect of the role. We are interested in people who can demonstrate transferable skills, relevant experience and a commitment to our values. Essential Experience of supporting people within social care, welfare benefits, advocacy, housing, financial inclusion, community services or a related field. Experience of working with disabled people, vulnerable adults, carers or people requiring additional support. Ability to manage competing priorities and work independently. Strong communication and relationship-building skills. Good organisational and time-management skills. Ability to explain complex information clearly and accessibly. Confidence working with figures, budgets and financial information. Strong problem-solving skills and sound judgement. Good IT skills, including Microsoft Office. Understanding of the importance of dignity, respect, confidentiality and safeguarding. Full driving licence and access to a vehicle for work purposes. Desirable Knowledge of welfare benefits. Knowledge of the Mental Capacity Act 2005. Experience of financial administration or managing money on behalf of others. Experience of DWP Appointeeship, advocacy or safeguarding. Experience of working across multiple agencies and services. Relevant qualification in social care, welfare rights, advocacy, finance or a related field. What We Offer Salary of £30,108 rising incrementally to £33,453. 29 days annual leave plus bank holidays. Employer pension contribution of 6%. Flexible and hybrid working. Supportive and values-led working environment. Training and professional development opportunities. Employee wellbeing support. How to Apply Please submit your CV together with a supporting statement explaining how you meet the requirements of the role. The Friendly Trust is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. The successful candidate will be subject to satisfactory references, an Enhanced DBS check and proof of the right to work in the UK.
The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust's office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries. The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records. This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping. Key Responsibilities 1. Office Duty (Primary Function) Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure. Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately. Maintain and update the Office Duty diary, including: Recording calls, visitors, and actions taken Logging outstanding actions for follow-up Ensuring continuity between sessions Use CasparGov to record duty activity promptly and accurately. Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies. Carry out cash tin checks and ensure appropriate balances for ongoing sessions. Liaise with the Duty Team Manager where queries require escalation. 2. Service User Support Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support Assist with routine financial administration tasks such as: Monitoring transactions and basic budgeting support Preparing information for review by the Trust Officer Maintain accurate records of activity in line with organisational and legal requirements. Draft basic correspondence and follow up routine requests. 3. Administrative and Operational Support Provide administrative support aligned with organisational systems and processes. Assist with: Data entry and maintaining records Processing documentation and correspondence Supporting internal reporting and statistics Contribute to efficient office systems and processes. Support meeting preparation or coordination where required. 4. Communication and Team Working Act as a professional first point of contact for Service Users, families, and external professionals. Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery. Escalate queries appropriately while maintaining ownership of routine enquiries. 5. Organisational Contribution Work in line with the Friendly Trust's values, policies, and procedures. Contribute to a positive, inclusive, and supportive working environment. Maintain confidentiality and comply with GDPR and safeguarding requirements. Undertake other duties appropriate to the role. Person Specification Essential Skills and Experience Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies. Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner. Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively. Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities. Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially. Experience of data entry, maintaining electronic databases and record management systems. Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems. Ability to work independently using initiative, as well as collaboratively within a team. Positive, flexible and proactive approach to work. Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds. Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements. Desirable Skills and Experience Experience working within the charity, voluntary, health or social care sectors. Experience of handling calls, front-line enquiries, reception duties or customer-facing services. Knowledge of issues affecting people with learning disabilities and their families. Knowledge of welfare benefits, financial administration or related support services. Experience of using case management, CRM or client record systems. Knowledge of CASPAR Gov or similar case management software. Experience of supporting the production of reports, statistics, monitoring information or management data. Experience of coordinating office systems, facilities or administrative processes. Basic financial administration experience, including invoice processing, cash handling and record keeping. Knowledge of information governance and records management practices. Good record of punctuality, reliability and attendance. Personal Attributes Professional, trustworthy and dependable. Solution-focused, with a willingness to learn, develop and adapt. Able to maintain composure and professionalism when handling sensitive or challenging enquiries. Committed to supporting The Friendly Trust's mission, values and person-centred approach. Demonstrates sound judgement, discretion and a high level of integrity.
Aug 11, 2026
Full time
The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust's office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries. The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records. This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping. Key Responsibilities 1. Office Duty (Primary Function) Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure. Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately. Maintain and update the Office Duty diary, including: Recording calls, visitors, and actions taken Logging outstanding actions for follow-up Ensuring continuity between sessions Use CasparGov to record duty activity promptly and accurately. Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies. Carry out cash tin checks and ensure appropriate balances for ongoing sessions. Liaise with the Duty Team Manager where queries require escalation. 2. Service User Support Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support Assist with routine financial administration tasks such as: Monitoring transactions and basic budgeting support Preparing information for review by the Trust Officer Maintain accurate records of activity in line with organisational and legal requirements. Draft basic correspondence and follow up routine requests. 3. Administrative and Operational Support Provide administrative support aligned with organisational systems and processes. Assist with: Data entry and maintaining records Processing documentation and correspondence Supporting internal reporting and statistics Contribute to efficient office systems and processes. Support meeting preparation or coordination where required. 4. Communication and Team Working Act as a professional first point of contact for Service Users, families, and external professionals. Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery. Escalate queries appropriately while maintaining ownership of routine enquiries. 5. Organisational Contribution Work in line with the Friendly Trust's values, policies, and procedures. Contribute to a positive, inclusive, and supportive working environment. Maintain confidentiality and comply with GDPR and safeguarding requirements. Undertake other duties appropriate to the role. Person Specification Essential Skills and Experience Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies. Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner. Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively. Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities. Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially. Experience of data entry, maintaining electronic databases and record management systems. Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems. Ability to work independently using initiative, as well as collaboratively within a team. Positive, flexible and proactive approach to work. Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds. Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements. Desirable Skills and Experience Experience working within the charity, voluntary, health or social care sectors. Experience of handling calls, front-line enquiries, reception duties or customer-facing services. Knowledge of issues affecting people with learning disabilities and their families. Knowledge of welfare benefits, financial administration or related support services. Experience of using case management, CRM or client record systems. Knowledge of CASPAR Gov or similar case management software. Experience of supporting the production of reports, statistics, monitoring information or management data. Experience of coordinating office systems, facilities or administrative processes. Basic financial administration experience, including invoice processing, cash handling and record keeping. Knowledge of information governance and records management practices. Good record of punctuality, reliability and attendance. Personal Attributes Professional, trustworthy and dependable. Solution-focused, with a willingness to learn, develop and adapt. Able to maintain composure and professionalism when handling sensitive or challenging enquiries. Committed to supporting The Friendly Trust's mission, values and person-centred approach. Demonstrates sound judgement, discretion and a high level of integrity.
Clarion Housing Group Limited
Borehamwood, Hertfordshire
Location: Hybrid/Borehamwood Salary: £42,330 - £49,513 per annum pro rata Hours: 36 per week Contract Type: Fixed Term Contract until 31st March 2027 Clarion Futures is one of 10 housing associations awarded a grant by Learning and Work Institute and Youth Future Foundation to deliver a Jobs Plus pilot programme supporting people into work and training. This programme is based in two hubs in Penge and Borehamwood, providing a range of support services under one roof, including housing, employment, health, skills, digital and financial inclusion. The pilot is funded until March 2027 and aims to assess the feasibility and effectiveness of the Jobs Plus model in a UK context. We're seeking a motivated, self-driven and highly organised Employment Support Officer to join our team and play a vital role in delivering an externally funded programme. In this position, you'll use your expertise in employability to empower individuals to make confident choices about their future. Working closely with local employers and community partners, you'll help create sustainable pathways into work and self-employment, making a real difference to both individuals and the wider community. This is your chance to be the person who helps someone take that life changing step into their dream career. Drawing on your experience in employability support and your verified ability to deliver successful projects, you'll support long term unemployed people in rebuilding their confidence, skills and prospects, enabling them to transform their lives. It is an opportunity to make a meaningful and lasting impact, something you can truly take pride in. If you hold a Level 4 NVQ Diploma in Advice and Guidance (IAG) or an equivalent qualification, we would love to hear from you. If this sounds like an opportunity for you, then please review the full role profile on our careers page before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 24th August 2026 at midnight. Interviews will take place on Thursday 10th September 2026. This is a hybrid role with a base location at a Community Centre in Borehamwood. Candidates will be expected to work from a centre 3 days per week. Applicants must be able to travel across the region as required. This post is subject to an Enhanced Adult plus barred list check. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Aug 11, 2026
Full time
Location: Hybrid/Borehamwood Salary: £42,330 - £49,513 per annum pro rata Hours: 36 per week Contract Type: Fixed Term Contract until 31st March 2027 Clarion Futures is one of 10 housing associations awarded a grant by Learning and Work Institute and Youth Future Foundation to deliver a Jobs Plus pilot programme supporting people into work and training. This programme is based in two hubs in Penge and Borehamwood, providing a range of support services under one roof, including housing, employment, health, skills, digital and financial inclusion. The pilot is funded until March 2027 and aims to assess the feasibility and effectiveness of the Jobs Plus model in a UK context. We're seeking a motivated, self-driven and highly organised Employment Support Officer to join our team and play a vital role in delivering an externally funded programme. In this position, you'll use your expertise in employability to empower individuals to make confident choices about their future. Working closely with local employers and community partners, you'll help create sustainable pathways into work and self-employment, making a real difference to both individuals and the wider community. This is your chance to be the person who helps someone take that life changing step into their dream career. Drawing on your experience in employability support and your verified ability to deliver successful projects, you'll support long term unemployed people in rebuilding their confidence, skills and prospects, enabling them to transform their lives. It is an opportunity to make a meaningful and lasting impact, something you can truly take pride in. If you hold a Level 4 NVQ Diploma in Advice and Guidance (IAG) or an equivalent qualification, we would love to hear from you. If this sounds like an opportunity for you, then please review the full role profile on our careers page before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 24th August 2026 at midnight. Interviews will take place on Thursday 10th September 2026. This is a hybrid role with a base location at a Community Centre in Borehamwood. Candidates will be expected to work from a centre 3 days per week. Applicants must be able to travel across the region as required. This post is subject to an Enhanced Adult plus barred list check. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Cranleigh School is one of the UK's leading independent co-educational boarding and day schools, educating around 1,050 pupils across its Senior and Prep Schools. Set within 280 acres of Surrey countryside, Cranleigh combines a strong sense of heritage with a progressive and ambitious outlook. Under the leadership of Head Sam Price, the School is in a position of considerable strength, with rising pupil numbers, an expanding international schools portfolio and a clear vision for future growth and development. This newly created and critical role offers an exciting opportunity to act as the Head's senior partner, translating Cranleigh's strategy into clear, affordable and deliverable action. As the School's commercial adviser, bringing new skills and experience to the Executive, the Chief Strategy Officer will drive, shape and implement the next phase of strategic development, including the delivery of ambitious estates projects and supporting further international expansion, whilst ensuring continued UK operational and financial success. Reporting to the Head and, through the Chair of the Finance Committee, to the Governors, the CSO will lead planning, finance, estates, commercial activity and IT. Working closely with the Director of Operations and the Executive Director of Cranleigh International, they will ensure strategic alignment and effective execution, as well as strong leadership of a large support team. Candidates will bring a proven record of executive leadership, strategic planning, commercial success and financial control in complex organisations. They will be an outstanding communicator and diplomatic negotiator, collaborative and able to build relationships, deliver results and inspire high-performing teams. Prior experience in education is not essential, but candidates must demonstrate ambition, drive and exceptional interpersonal abilities, together with empathy for independent education and a commitment to Cranleigh's aims and ethos. Interested candidates are invited to contact Nina Lambert at RSAcademics to arrange a confidential discussion: Further information and details of how to apply can be found on the RSAcademics website at Closing date: 10.00am (UK time) on Monday, 21 September 2026. Cranleigh School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo appropriate child protection screening, including checks with past employers and the Disclosure and Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Aug 11, 2026
Full time
Cranleigh School is one of the UK's leading independent co-educational boarding and day schools, educating around 1,050 pupils across its Senior and Prep Schools. Set within 280 acres of Surrey countryside, Cranleigh combines a strong sense of heritage with a progressive and ambitious outlook. Under the leadership of Head Sam Price, the School is in a position of considerable strength, with rising pupil numbers, an expanding international schools portfolio and a clear vision for future growth and development. This newly created and critical role offers an exciting opportunity to act as the Head's senior partner, translating Cranleigh's strategy into clear, affordable and deliverable action. As the School's commercial adviser, bringing new skills and experience to the Executive, the Chief Strategy Officer will drive, shape and implement the next phase of strategic development, including the delivery of ambitious estates projects and supporting further international expansion, whilst ensuring continued UK operational and financial success. Reporting to the Head and, through the Chair of the Finance Committee, to the Governors, the CSO will lead planning, finance, estates, commercial activity and IT. Working closely with the Director of Operations and the Executive Director of Cranleigh International, they will ensure strategic alignment and effective execution, as well as strong leadership of a large support team. Candidates will bring a proven record of executive leadership, strategic planning, commercial success and financial control in complex organisations. They will be an outstanding communicator and diplomatic negotiator, collaborative and able to build relationships, deliver results and inspire high-performing teams. Prior experience in education is not essential, but candidates must demonstrate ambition, drive and exceptional interpersonal abilities, together with empathy for independent education and a commitment to Cranleigh's aims and ethos. Interested candidates are invited to contact Nina Lambert at RSAcademics to arrange a confidential discussion: Further information and details of how to apply can be found on the RSAcademics website at Closing date: 10.00am (UK time) on Monday, 21 September 2026. Cranleigh School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo appropriate child protection screening, including checks with past employers and the Disclosure and Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Cranleigh School is one of the UK's leading independent co-educational boarding and day schools, educating around 1,050 pupils across its Senior and Prep Schools. Set within 280 acres of Surrey countryside, Cranleigh combines a strong sense of heritage with a progressive and ambitious outlook. Under the leadership of Head Sam Price, the School is in a position of considerable strength, with rising pupil numbers, an expanding international schools portfolio and a clear vision for future growth and development. This newly created and critical role offers an exciting opportunity to act as the Head's senior partner, translating Cranleigh's strategy into clear, affordable and deliverable action. As the School's commercial adviser, bringing new skills and experience to the Executive, the Chief Strategy Officer will drive, shape and implement the next phase of strategic development, including the delivery of ambitious estates projects and supporting further international expansion, whilst ensuring continued UK operational and financial success. Reporting to the Head and, through the Chair of the Finance Committee, to the Governors, the CSO will lead planning, finance, estates, commercial activity and IT. Working closely with the Director of Operations and the Executive Director of Cranleigh International, they will ensure strategic alignment and effective execution, as well as strong leadership of a large support team. Candidates will bring a proven record of executive leadership, strategic planning, commercial success and financial control in complex organisations. They will be an outstanding communicator and diplomatic negotiator, collaborative and able to build relationships, deliver results and inspire high-performing teams. Prior experience in education is not essential, but candidates must demonstrate ambition, drive and exceptional interpersonal abilities, together with empathy for independent education and a commitment to Cranleigh's aims and ethos. Interested candidates are invited to contact Nina Lambert at RSAcademics to arrange a confidential discussion: Further information and details of how to apply can be found on the RSAcademics website at Closing date: 10.00am (UK time) on Monday, 21 September 2026. Cranleigh School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo appropriate child protection screening, including checks with past employers and the Disclosure and Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Aug 11, 2026
Full time
Cranleigh School is one of the UK's leading independent co-educational boarding and day schools, educating around 1,050 pupils across its Senior and Prep Schools. Set within 280 acres of Surrey countryside, Cranleigh combines a strong sense of heritage with a progressive and ambitious outlook. Under the leadership of Head Sam Price, the School is in a position of considerable strength, with rising pupil numbers, an expanding international schools portfolio and a clear vision for future growth and development. This newly created and critical role offers an exciting opportunity to act as the Head's senior partner, translating Cranleigh's strategy into clear, affordable and deliverable action. As the School's commercial adviser, bringing new skills and experience to the Executive, the Chief Strategy Officer will drive, shape and implement the next phase of strategic development, including the delivery of ambitious estates projects and supporting further international expansion, whilst ensuring continued UK operational and financial success. Reporting to the Head and, through the Chair of the Finance Committee, to the Governors, the CSO will lead planning, finance, estates, commercial activity and IT. Working closely with the Director of Operations and the Executive Director of Cranleigh International, they will ensure strategic alignment and effective execution, as well as strong leadership of a large support team. Candidates will bring a proven record of executive leadership, strategic planning, commercial success and financial control in complex organisations. They will be an outstanding communicator and diplomatic negotiator, collaborative and able to build relationships, deliver results and inspire high-performing teams. Prior experience in education is not essential, but candidates must demonstrate ambition, drive and exceptional interpersonal abilities, together with empathy for independent education and a commitment to Cranleigh's aims and ethos. Interested candidates are invited to contact Nina Lambert at RSAcademics to arrange a confidential discussion: Further information and details of how to apply can be found on the RSAcademics website at Closing date: 10.00am (UK time) on Monday, 21 September 2026. Cranleigh School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo appropriate child protection screening, including checks with past employers and the Disclosure and Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Red Snapper Recruitment Limited
Coventry, Warwickshire
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Finance Assistant Location: Coventry Salary: 13.10 per hour PAYE Hours: 18.5 hours per week Working Pattern Flexible across 3 days per week Hours: 9:00am - 3:40pm (including a 30-minute unpaid lunch break) Join a Team Making a Difference We are seeking an organised and detail-oriented Finance Assistant to support the day-to-day financial administration of a busy charitable organisation. This is an excellent opportunity for someone with finance experience who is looking for a flexible part-time role while contributing to services that support vulnerable individuals within the community. Working closely with the Finance Officer, you will play a key role in ensuring financial records are accurate, payments are processed efficiently, and financial procedures are maintained to a high standard. Key Responsibilities Verify expense claims and ensure supporting documentation is complete and accurate. Process cash and cheque payment requests in accordance with financial procedures. Assist with maintaining cash logs and recording income. Support rent collection processes and communicate with relevant stakeholders regarding outstanding payments. Maintain accurate financial records and filing systems. Assist with treasury and banking transactions, ensuring documentation is complete and compliant. Prepare and support monthly bank reconciliations. Update rent schedules and accommodation occupancy records. Input financial data into accounting systems to support monthly management accounts. Produce financial reports as required. Ensure financial records are maintained in line with organisational policies and procedures. Attend finance meetings and contribute to the smooth running of the finance function. About You We are looking for someone who has: A degree in Accounting, Finance, Business Administration or a relevant qualification such as AAT. Previous experience using accounting software such as Sage, QuickBooks or similar systems. Strong understanding of financial administration and internal controls. Excellent IT skills, including Microsoft Excel, Word and Outlook. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Excellent attention to detail and accuracy. Strong written and verbal communication skills. The ability to work independently with minimal supervision as well as collaboratively within a team. Desirable Fluency in one or more community languages. Experience working within the charity, voluntary or community sector. Experience supporting vulnerable individuals or community-based services. Personal Qualities The successful candidate will be: Reliable, professional and trustworthy. Committed to equality, diversity and inclusion. Passionate about supporting services that improve people's lives. Able to maintain confidentiality and handle sensitive information appropriately. Proactive, adaptable and willing to take initiative. Committed to anti-discriminatory and anti-racist practice. Additional Requirements Enhanced DBS check. Strong commitment to confidentiality and safeguarding principles. What We Offer Flexible working pattern across three days per week. Supportive and collaborative working environment. Opportunity to develop your finance and administrative skills. Meaningful work that contributes to vital community services. Apply Today If you are an organised finance professional looking for a flexible part-time opportunity where your work will make a genuine impact, we'd love to hear from you. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Aug 11, 2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Finance Assistant Location: Coventry Salary: 13.10 per hour PAYE Hours: 18.5 hours per week Working Pattern Flexible across 3 days per week Hours: 9:00am - 3:40pm (including a 30-minute unpaid lunch break) Join a Team Making a Difference We are seeking an organised and detail-oriented Finance Assistant to support the day-to-day financial administration of a busy charitable organisation. This is an excellent opportunity for someone with finance experience who is looking for a flexible part-time role while contributing to services that support vulnerable individuals within the community. Working closely with the Finance Officer, you will play a key role in ensuring financial records are accurate, payments are processed efficiently, and financial procedures are maintained to a high standard. Key Responsibilities Verify expense claims and ensure supporting documentation is complete and accurate. Process cash and cheque payment requests in accordance with financial procedures. Assist with maintaining cash logs and recording income. Support rent collection processes and communicate with relevant stakeholders regarding outstanding payments. Maintain accurate financial records and filing systems. Assist with treasury and banking transactions, ensuring documentation is complete and compliant. Prepare and support monthly bank reconciliations. Update rent schedules and accommodation occupancy records. Input financial data into accounting systems to support monthly management accounts. Produce financial reports as required. Ensure financial records are maintained in line with organisational policies and procedures. Attend finance meetings and contribute to the smooth running of the finance function. About You We are looking for someone who has: A degree in Accounting, Finance, Business Administration or a relevant qualification such as AAT. Previous experience using accounting software such as Sage, QuickBooks or similar systems. Strong understanding of financial administration and internal controls. Excellent IT skills, including Microsoft Excel, Word and Outlook. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Excellent attention to detail and accuracy. Strong written and verbal communication skills. The ability to work independently with minimal supervision as well as collaboratively within a team. Desirable Fluency in one or more community languages. Experience working within the charity, voluntary or community sector. Experience supporting vulnerable individuals or community-based services. Personal Qualities The successful candidate will be: Reliable, professional and trustworthy. Committed to equality, diversity and inclusion. Passionate about supporting services that improve people's lives. Able to maintain confidentiality and handle sensitive information appropriately. Proactive, adaptable and willing to take initiative. Committed to anti-discriminatory and anti-racist practice. Additional Requirements Enhanced DBS check. Strong commitment to confidentiality and safeguarding principles. What We Offer Flexible working pattern across three days per week. Supportive and collaborative working environment. Opportunity to develop your finance and administrative skills. Meaningful work that contributes to vital community services. Apply Today If you are an organised finance professional looking for a flexible part-time opportunity where your work will make a genuine impact, we'd love to hear from you. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Job Title : - Rent Income Manager (Housing) Job type: - 3 month Salary: PAYE - 28.27/hour Job Purpose The Income Manager will lead and manage an effective Income Team responsible for the collection and recovery of rent and other housing-related income across residential and non-residential council properties. The role will oversee rent arrears management, income maximisation, legal recovery action, tenancy sustainment and performance management. The postholder will provide strong leadership to the team, ensure compliance with housing legislation and council policies, and develop effective relationships with internal departments, tenants, legal representatives and external support agencies. The role will have operational responsibility for a significant annual rent roll, ensuring income collection targets are achieved while reducing bad debt and supporting vulnerable residents. Key Roles & Responsibilities Lead and manage the Income Team, including recruitment, induction, training, coaching, performance management and development of Income Officers and Income Assistants. Manage current and former rent arrears, ensuring outstanding balances are actively monitored and recovered in accordance with council policies, statutory requirements and best practice. Oversee complex and high-value arrears cases, including disputed accounts, vulnerable residents, introductory tenancies and cases involving multiple internal or external agencies. Monitor and report on income performance, providing regular reports on arrears, recovery actions, legal cases, payment plans, collection rates and key performance indicators to senior management. Authorise and oversee legal recovery action, including applications for court proceedings and evictions, and represent the Council at court hearings when required. Manage payment arrangements and income recovery strategies, ensuring agreements are regularly reviewed and appropriate action is taken where payment plans are breached. Maximise rental income and minimise bad debt, contributing to the effective management of an annual rent roll of approximately 48 million and ensuring value for money across income and legal costs. Work collaboratively with internal and external stakeholders, including Housing, Revenues, DWP, ICT, legal teams, Citizens Advice and other welfare/support agencies to improve income collection and tenancy sustainment. Develop and maintain effective income collection procedures and systems, including the use of Capita Housing, CRM, Direct Debit facilities and other payment methods to improve efficiency and customer accessibility. Support service development and continuous improvement, deputising for the Head of Income and Financial Inclusion when required, responding to complaints and Member Enquiries, and ensuring excellent customer service and compliance with housing legislation. Qualifications & Experience Relevant Housing qualification, such as CIH accreditation or a recognised professional housing qualification, or currently studying towards one. Proven experience of managing and developing staff, including performance management, coaching and training. Strong experience within social housing, local authority housing or a similar housing management environment. Detailed knowledge of rent arrears management, income recovery and debt collection processes. Good working knowledge of UK housing legislation, housing law and legal procedures relating to rent arrears and possession. Experience of managing complex rent arrears cases, including vulnerable tenants, disputed accounts and payment arrangements. Detailed knowledge of housing benefits, welfare benefits and welfare reform and their impact on rent collection and tenancy sustainment. Experience of preparing performance reports, monitoring KPIs and analysing income collection data. Experience working with housing management systems, CRM systems and/or payment platforms; knowledge of Capita Housing would be advantageous. Strong communication, negotiation and relationship-management skills, with the ability to work effectively with tenants, solicitors, courts, internal departments and external agencies. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Contractor
Job Title : - Rent Income Manager (Housing) Job type: - 3 month Salary: PAYE - 28.27/hour Job Purpose The Income Manager will lead and manage an effective Income Team responsible for the collection and recovery of rent and other housing-related income across residential and non-residential council properties. The role will oversee rent arrears management, income maximisation, legal recovery action, tenancy sustainment and performance management. The postholder will provide strong leadership to the team, ensure compliance with housing legislation and council policies, and develop effective relationships with internal departments, tenants, legal representatives and external support agencies. The role will have operational responsibility for a significant annual rent roll, ensuring income collection targets are achieved while reducing bad debt and supporting vulnerable residents. Key Roles & Responsibilities Lead and manage the Income Team, including recruitment, induction, training, coaching, performance management and development of Income Officers and Income Assistants. Manage current and former rent arrears, ensuring outstanding balances are actively monitored and recovered in accordance with council policies, statutory requirements and best practice. Oversee complex and high-value arrears cases, including disputed accounts, vulnerable residents, introductory tenancies and cases involving multiple internal or external agencies. Monitor and report on income performance, providing regular reports on arrears, recovery actions, legal cases, payment plans, collection rates and key performance indicators to senior management. Authorise and oversee legal recovery action, including applications for court proceedings and evictions, and represent the Council at court hearings when required. Manage payment arrangements and income recovery strategies, ensuring agreements are regularly reviewed and appropriate action is taken where payment plans are breached. Maximise rental income and minimise bad debt, contributing to the effective management of an annual rent roll of approximately 48 million and ensuring value for money across income and legal costs. Work collaboratively with internal and external stakeholders, including Housing, Revenues, DWP, ICT, legal teams, Citizens Advice and other welfare/support agencies to improve income collection and tenancy sustainment. Develop and maintain effective income collection procedures and systems, including the use of Capita Housing, CRM, Direct Debit facilities and other payment methods to improve efficiency and customer accessibility. Support service development and continuous improvement, deputising for the Head of Income and Financial Inclusion when required, responding to complaints and Member Enquiries, and ensuring excellent customer service and compliance with housing legislation. Qualifications & Experience Relevant Housing qualification, such as CIH accreditation or a recognised professional housing qualification, or currently studying towards one. Proven experience of managing and developing staff, including performance management, coaching and training. Strong experience within social housing, local authority housing or a similar housing management environment. Detailed knowledge of rent arrears management, income recovery and debt collection processes. Good working knowledge of UK housing legislation, housing law and legal procedures relating to rent arrears and possession. Experience of managing complex rent arrears cases, including vulnerable tenants, disputed accounts and payment arrangements. Detailed knowledge of housing benefits, welfare benefits and welfare reform and their impact on rent collection and tenancy sustainment. Experience of preparing performance reports, monitoring KPIs and analysing income collection data. Experience working with housing management systems, CRM systems and/or payment platforms; knowledge of Capita Housing would be advantageous. Strong communication, negotiation and relationship-management skills, with the ability to work effectively with tenants, solicitors, courts, internal departments and external agencies. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Housing Officer East London area £ Hours per week 12 months fixed term contract 5 days a week in the office, no home working Our client a housing association is seeking a Housing Officer to join their professional and friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behaviour, tenancy engagement to all their residents As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders. To be successful in this role you will have proven experience and skills in the following areas: Housing management experience Experience of following through legal proceedings / transferable skills Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience. Knowledge of relevant housing legislation Excellent customer service skills, communication and time management and planning skills. Problem-solving skills and negotiation/influencing skills are also key for this post. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 11, 2026
Full time
Housing Officer East London area £ Hours per week 12 months fixed term contract 5 days a week in the office, no home working Our client a housing association is seeking a Housing Officer to join their professional and friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behaviour, tenancy engagement to all their residents As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders. To be successful in this role you will have proven experience and skills in the following areas: Housing management experience Experience of following through legal proceedings / transferable skills Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience. Knowledge of relevant housing legislation Excellent customer service skills, communication and time management and planning skills. Problem-solving skills and negotiation/influencing skills are also key for this post. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Project & Program Support Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Project Support Officer supports the PMO Manager, Programme Managers and Project Managers in the effective delivery, control and governance of IT projects and programmes across EMEA IT Services. The role helps ensure adherence to Norton Rose Fulbright delivery frameworks, maintains accurate portfolio information, supports project and governance reporting, and enables audit-ready project administration across the full project lifecycle. EMEA IT Services provides IT services to lawyers and business services teams across Europe, the Middle East and Asia and now Australia. The Project Office supports the delivery of change through project governance, reporting, financial administration, stage gate control, technical design governance and continuous improvement of PMO processes. The Project Support Officer plays a key coordination and quality assurance role within this environment. Key Responsibilities Delivery framework and governance support Support adherence to NRF project delivery frameworks, templates and governance standards. Maintain awareness of required project artefacts, including Project Briefs/PIDs, RAID logs, Gateway Checklists, Project Change Requests, closure documents and governance packs. Support the preparation, coordination and administration of Gate and Technical Design Authority (TDA) review activities. Ensure governance records, approvals, links, document versions and supporting evidence are complete, accurate and accessible. Portfolio reporting and data quality Maintain accurate and complete portfolio data, including project status, stage, milestones, Gate dates, TDA dates, project codes, SAP codes, Project Manager details and sponsor information. Use agreed master sources, including the Gates and TDA Schedule, as the single source of truth for milestone and governance date information. Update agreed artefacts promptly following confirmed changes, ensuring consistency across the Project List, Gates and TDA Schedule, Go Live Plan, SharePoint dates and reporting outputs. Support the production of regular and ad hoc PMO reports, including weekly IT leadership reporting and Change Programme Board highlight reports. Gate, TDA and meeting administration Coordinate Gate and TDA meetings, ensuring the correct attendees and approvers are invited, Meeting materials are accurate and circulated in good time, Approvals are tracked correctly, and follow-up actions are recorded and progressed to completion . Reporting, financial and administrative support Support the preparation of regular and one-off reports, presentations, slide packs and Excel-based reporting for senior management. Liaise with Project Managers, Programme Managers and delivery teams to gather accurate and timely reporting information. Support budget tracking, project finance administration, resource data tracking and reconciliation activities where required. Check numbers, codes, dates and supporting data against source information before submission or circulation. Continuous improvement and audit readiness Support continual improvement of PMO processes, templates, reporting routines and governance controls. Identify recurring issues and propose practical improvements to maintain or improve quality, consistency and efficiency. Support audit preparation, including ISO 27001 readiness, by ensuring project evidence and governance artefacts are complete, current and accessible. Maintain accurate records and evidence trails to support transparency, governance and management oversight. Expected standards of performance Key Skills and Experience Experience of supporting projects, programmes or a PMO environment, ideally within IT, legal, financial services, engineering or another professional services environment. Strong organisational skills with the ability to manage competing deadlines and prioritise effectively. High attention to detail and the ability to produce accurate, consistent and well-presented outputs. Strong written and verbal communication skills, with the confidence to work with project teams and senior stakeholders. Good working knowledge of Microsoft 365, including Word, Excel, PowerPoint, Outlook, Teams and SharePoint. Experience of AI tools, especially Microsoft Copilot, would be a distinct advantage. Qualified in project delivery frameworks such as PRINCE2, MSP or equivalent project and programme delivery methods is desirable. Numeracy and confidence working with project financial, resource and reporting data. Practical, collaborative and service-focused approach, with a willingness to improve processes and support colleagues. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer
Aug 10, 2026
Full time
Practice Group / Department: IT Regional - Project & Program Support Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Project Support Officer supports the PMO Manager, Programme Managers and Project Managers in the effective delivery, control and governance of IT projects and programmes across EMEA IT Services. The role helps ensure adherence to Norton Rose Fulbright delivery frameworks, maintains accurate portfolio information, supports project and governance reporting, and enables audit-ready project administration across the full project lifecycle. EMEA IT Services provides IT services to lawyers and business services teams across Europe, the Middle East and Asia and now Australia. The Project Office supports the delivery of change through project governance, reporting, financial administration, stage gate control, technical design governance and continuous improvement of PMO processes. The Project Support Officer plays a key coordination and quality assurance role within this environment. Key Responsibilities Delivery framework and governance support Support adherence to NRF project delivery frameworks, templates and governance standards. Maintain awareness of required project artefacts, including Project Briefs/PIDs, RAID logs, Gateway Checklists, Project Change Requests, closure documents and governance packs. Support the preparation, coordination and administration of Gate and Technical Design Authority (TDA) review activities. Ensure governance records, approvals, links, document versions and supporting evidence are complete, accurate and accessible. Portfolio reporting and data quality Maintain accurate and complete portfolio data, including project status, stage, milestones, Gate dates, TDA dates, project codes, SAP codes, Project Manager details and sponsor information. Use agreed master sources, including the Gates and TDA Schedule, as the single source of truth for milestone and governance date information. Update agreed artefacts promptly following confirmed changes, ensuring consistency across the Project List, Gates and TDA Schedule, Go Live Plan, SharePoint dates and reporting outputs. Support the production of regular and ad hoc PMO reports, including weekly IT leadership reporting and Change Programme Board highlight reports. Gate, TDA and meeting administration Coordinate Gate and TDA meetings, ensuring the correct attendees and approvers are invited, Meeting materials are accurate and circulated in good time, Approvals are tracked correctly, and follow-up actions are recorded and progressed to completion . Reporting, financial and administrative support Support the preparation of regular and one-off reports, presentations, slide packs and Excel-based reporting for senior management. Liaise with Project Managers, Programme Managers and delivery teams to gather accurate and timely reporting information. Support budget tracking, project finance administration, resource data tracking and reconciliation activities where required. Check numbers, codes, dates and supporting data against source information before submission or circulation. Continuous improvement and audit readiness Support continual improvement of PMO processes, templates, reporting routines and governance controls. Identify recurring issues and propose practical improvements to maintain or improve quality, consistency and efficiency. Support audit preparation, including ISO 27001 readiness, by ensuring project evidence and governance artefacts are complete, current and accessible. Maintain accurate records and evidence trails to support transparency, governance and management oversight. Expected standards of performance Key Skills and Experience Experience of supporting projects, programmes or a PMO environment, ideally within IT, legal, financial services, engineering or another professional services environment. Strong organisational skills with the ability to manage competing deadlines and prioritise effectively. High attention to detail and the ability to produce accurate, consistent and well-presented outputs. Strong written and verbal communication skills, with the confidence to work with project teams and senior stakeholders. Good working knowledge of Microsoft 365, including Word, Excel, PowerPoint, Outlook, Teams and SharePoint. Experience of AI tools, especially Microsoft Copilot, would be a distinct advantage. Qualified in project delivery frameworks such as PRINCE2, MSP or equivalent project and programme delivery methods is desirable. Numeracy and confidence working with project financial, resource and reporting data. Practical, collaborative and service-focused approach, with a willingness to improve processes and support colleagues. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer
Rent Arrears Recovery Lead Officer Sutton £29.24 ph Full time Hybrid Leading a team of Rent Arrears and Recovery & Enforcement Officers to maximise income collection and minimise arrears level across all tenancy tenures, whilst delivering an excellent customer focused service. As the Rent Arrears Recovery Lead Officer the post holder will be working within the Shared Finance Service, Housing Income & Financial Inclusion Team to administer, collect and recover Housing Rent for Kingston Council. Deliver advice and guidance in a broad area of expertise to ensure customer needs are met. Identify and implement improvements in your own work area in order to deliver continuous service improvement and improved outcomes to customers. Regularly communicate with internal customers to share information and build working relationships to support collaborative working. Keep up to date with changes in relevant policy and legislation to ensure delivery in your own work area is effective and complies with appropriate regulations/statutory guidance. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Aug 08, 2026
Contractor
Rent Arrears Recovery Lead Officer Sutton £29.24 ph Full time Hybrid Leading a team of Rent Arrears and Recovery & Enforcement Officers to maximise income collection and minimise arrears level across all tenancy tenures, whilst delivering an excellent customer focused service. As the Rent Arrears Recovery Lead Officer the post holder will be working within the Shared Finance Service, Housing Income & Financial Inclusion Team to administer, collect and recover Housing Rent for Kingston Council. Deliver advice and guidance in a broad area of expertise to ensure customer needs are met. Identify and implement improvements in your own work area in order to deliver continuous service improvement and improved outcomes to customers. Regularly communicate with internal customers to share information and build working relationships to support collaborative working. Keep up to date with changes in relevant policy and legislation to ensure delivery in your own work area is effective and complies with appropriate regulations/statutory guidance. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 08, 2026
Contractor
Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Are you an experienced Assistant Finance Officer, Finance Officer or Debt Recovery Officer with recent local authority experience? We are recruiting two Assistant Finance Officers to join a busy Exchequer Services team, supporting Housing Benefit Overpayment recovery and Adult Social Care debt recovery on a long-term contract. About the Role This role is ideal for candidates with strong experience in local authority finance, council debt recovery, Housing Benefit Overpayment, Adult Social Care finance, or exchequer services. You will manage recovery activity, resolve customer and stakeholder queries, maintain accurate financial records and support compliant, customer-focused debt recovery within a team environment. Key Responsibilities Manage Housing Benefit Overpayment, Adult Social Care debt, or local authority debt-recovery caseloads independently. Provide a proactive, customer-focused exchequer service to council service areas, suppliers and customers. Resolve financial queries, payment disputes, repayment issues and recovery enquiries professionally. Maintain accurate finance records, transaction details, account notes and audit trails in line with council procedures. Liaise with customers, internal teams, partner organisations, the Department for Work and Pensions and enforcement agents. Support customers and end users with finance processes, repayment arrangements, recovery action and account queries. Contribute to financial reporting, debt recovery updates and management information as required. About You The successful candidates will have recent experience in local government, council finance, or public-sector debt recovery, and the confidence to manage sensitive financial matters professionally. You should be organised, customer-focused and able to make accurate recovery decisions in line with legislation, policy and procedure. Essential Experience Minimum of three years' recent local authority, council or public sector experience in Housing Benefit Overpayment recovery or Adult Social Care debt recovery. Proven experience managing a Housing Benefit Overpayment caseload, Adult Social Care debt portfolio, financial assessment debt or care charge recovery work independently. Strong knowledge of Housing Benefit legislation, overpayment recovery regulations, recovery procedures and appropriate debt recovery action. Experience recovering charges linked to financial assessments, care charges, deferred payment agreements or Adult Social Care finance accounts. Experience liaising with customers, appointees, representatives, DWP, enforcement agents, partner organisations and internal council departments. Experience supporting vulnerable customers and handling sensitive financial conversations in a professional, compliant and customer-focused way. Essential Skills Strong Understanding of Housing Benefit Overpayment recovery methods, including PDP, DEA and BTR. Ability to assess customer circumstances, review account information and make accurate policy-led recovery decisions. Excellent customer service, communication, negotiation and stakeholder management skills. Confidence managing challenging conversations, repayment discussions, recovery queries and vulnerable customer cases. Strong organisational skills with the ability to prioritise caseloads, deadlines and competing debt recovery tasks. Good IT skills, including Microsoft Office, housing benefit systems, revenues systems, finance systems or case management systems. Basic DBS clearance is required for this Assistant Finance Officer role. Qualifications A professional qualification is not essential. Candidates studying towards a relevant finance, revenues, benefits or debt recovery qualification would be advantageous. Why Apply? This long-term Assistant Finance Officer contract offers a competitive hourly rate, the opportunity to work with a respected local authority, and the chance to apply your experience in Housing Benefit Overpayment, Adult Social Care debt recovery, and finance in a busy environment. How to Apply If you are an experienced Assistant Finance Officer, Finance Officer, Debt Recovery Officer, Housing Benefit Overpayment Officer or Adult Social Care Debt Recovery Officer with recent local authority experience, apply today with your up-to-date CV. Early applications are encouraged, as suitable candidates may be contacted quickly. Diamond Blaque is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates
Aug 08, 2026
Contractor
Are you an experienced Assistant Finance Officer, Finance Officer or Debt Recovery Officer with recent local authority experience? We are recruiting two Assistant Finance Officers to join a busy Exchequer Services team, supporting Housing Benefit Overpayment recovery and Adult Social Care debt recovery on a long-term contract. About the Role This role is ideal for candidates with strong experience in local authority finance, council debt recovery, Housing Benefit Overpayment, Adult Social Care finance, or exchequer services. You will manage recovery activity, resolve customer and stakeholder queries, maintain accurate financial records and support compliant, customer-focused debt recovery within a team environment. Key Responsibilities Manage Housing Benefit Overpayment, Adult Social Care debt, or local authority debt-recovery caseloads independently. Provide a proactive, customer-focused exchequer service to council service areas, suppliers and customers. Resolve financial queries, payment disputes, repayment issues and recovery enquiries professionally. Maintain accurate finance records, transaction details, account notes and audit trails in line with council procedures. Liaise with customers, internal teams, partner organisations, the Department for Work and Pensions and enforcement agents. Support customers and end users with finance processes, repayment arrangements, recovery action and account queries. Contribute to financial reporting, debt recovery updates and management information as required. About You The successful candidates will have recent experience in local government, council finance, or public-sector debt recovery, and the confidence to manage sensitive financial matters professionally. You should be organised, customer-focused and able to make accurate recovery decisions in line with legislation, policy and procedure. Essential Experience Minimum of three years' recent local authority, council or public sector experience in Housing Benefit Overpayment recovery or Adult Social Care debt recovery. Proven experience managing a Housing Benefit Overpayment caseload, Adult Social Care debt portfolio, financial assessment debt or care charge recovery work independently. Strong knowledge of Housing Benefit legislation, overpayment recovery regulations, recovery procedures and appropriate debt recovery action. Experience recovering charges linked to financial assessments, care charges, deferred payment agreements or Adult Social Care finance accounts. Experience liaising with customers, appointees, representatives, DWP, enforcement agents, partner organisations and internal council departments. Experience supporting vulnerable customers and handling sensitive financial conversations in a professional, compliant and customer-focused way. Essential Skills Strong Understanding of Housing Benefit Overpayment recovery methods, including PDP, DEA and BTR. Ability to assess customer circumstances, review account information and make accurate policy-led recovery decisions. Excellent customer service, communication, negotiation and stakeholder management skills. Confidence managing challenging conversations, repayment discussions, recovery queries and vulnerable customer cases. Strong organisational skills with the ability to prioritise caseloads, deadlines and competing debt recovery tasks. Good IT skills, including Microsoft Office, housing benefit systems, revenues systems, finance systems or case management systems. Basic DBS clearance is required for this Assistant Finance Officer role. Qualifications A professional qualification is not essential. Candidates studying towards a relevant finance, revenues, benefits or debt recovery qualification would be advantageous. Why Apply? This long-term Assistant Finance Officer contract offers a competitive hourly rate, the opportunity to work with a respected local authority, and the chance to apply your experience in Housing Benefit Overpayment, Adult Social Care debt recovery, and finance in a busy environment. How to Apply If you are an experienced Assistant Finance Officer, Finance Officer, Debt Recovery Officer, Housing Benefit Overpayment Officer or Adult Social Care Debt Recovery Officer with recent local authority experience, apply today with your up-to-date CV. Early applications are encouraged, as suitable candidates may be contacted quickly. Diamond Blaque is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates
We are currently seeking an experienced Programme Manager to join our Change Delivery Unit and support a programme of work across Education (SEND Reform) and Childrens services. The successful candidate will; Bring strategic insight into education and SEND reform, helping the Council align children's social care transformation with wider changes across education, inclusion and special educational needs and disabilities, while strengthening joint working, improving outcomes and ensuring services are sustainable and affordable. Provide senior level children's social care expertise to support and accelerate an established programme of transformation, working alongside existing corporate and service leadership arrangements Bring a proven track record of leading complex change within children's social careand/or education and SEND, with experience of translating strategic priorities into deliverable plans across workforce, service redesign, commissioning, placements, early help and statutory social care services. Provide constructive challenge and specialist advice to ensure proposals are evidence-based, operationally credible and capable of improving the quality, consistency and impact of services for children, young people and families. Continue and strengthen the focus on long-term sustainability and affordability, helping the Council to identify opportunities to manage demand, reduce reliance on high-cost provision and agency staffing, improve value for money and ensure that financial benefits are realistic and deliverable. Work collaboratively with senior leaders, managers, practitioners, partners and programme colleagues to resolve barriers, maintain pace and support effective implementation, while ensuring that safeguarding, statutory duties, workforce capacity and service quality remain central to decision-making. Duties Duties will include but are not limited to; Working with officers and leaders to develop proposals into robust business cases Working closely with Financial Management colleagues to develop financial modelling and track progress against trajectories. Developing and overseeing project plans and schedules. Coordinating and communicating with stakeholders, team members, and external partners. Monitoring and tracking project progress and identify any potential issues or risks. Leading and directing project officers and other project team members to ensure objectives are met on time and savings are achieved. Developing and maintaining relationships with key stakeholders and clients to provide support and challenge where appropriate. Produce regular, meaningful status updates and reports for a variety of audiences both internal and external, presenting these at meetings where appropriate. Highlight issues and challenges and proactively problem-solve, working in a positive and supportive manner with the senior leaders and officers. Reporting on project performance and outcomes in accordance with programme governance and reporting requirements of the wider change governance Ensuring project deliverables meet quality standards and requirements. Evaluating project outcomes and providing recommendations for future projects as part of the ongoing programme. About the Candidate An experienced programme manager with experience of managing complex change programme Experience and knowledge of SEND Excellent planning and organisational skills to develop programmes of work and manage against them. Strong project and budget management skills. Experience of preparing board level reports Knowledge and understanding of project management software packages specifically MS Project Strong interpersonal and facilitation skills Experience within environment services would be beneficial but is not essential. Successful candidate will be required to work one day per week on site. Initially more frequent to support relationship building Hours of work 37 per week Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Aug 08, 2026
Seasonal
We are currently seeking an experienced Programme Manager to join our Change Delivery Unit and support a programme of work across Education (SEND Reform) and Childrens services. The successful candidate will; Bring strategic insight into education and SEND reform, helping the Council align children's social care transformation with wider changes across education, inclusion and special educational needs and disabilities, while strengthening joint working, improving outcomes and ensuring services are sustainable and affordable. Provide senior level children's social care expertise to support and accelerate an established programme of transformation, working alongside existing corporate and service leadership arrangements Bring a proven track record of leading complex change within children's social careand/or education and SEND, with experience of translating strategic priorities into deliverable plans across workforce, service redesign, commissioning, placements, early help and statutory social care services. Provide constructive challenge and specialist advice to ensure proposals are evidence-based, operationally credible and capable of improving the quality, consistency and impact of services for children, young people and families. Continue and strengthen the focus on long-term sustainability and affordability, helping the Council to identify opportunities to manage demand, reduce reliance on high-cost provision and agency staffing, improve value for money and ensure that financial benefits are realistic and deliverable. Work collaboratively with senior leaders, managers, practitioners, partners and programme colleagues to resolve barriers, maintain pace and support effective implementation, while ensuring that safeguarding, statutory duties, workforce capacity and service quality remain central to decision-making. Duties Duties will include but are not limited to; Working with officers and leaders to develop proposals into robust business cases Working closely with Financial Management colleagues to develop financial modelling and track progress against trajectories. Developing and overseeing project plans and schedules. Coordinating and communicating with stakeholders, team members, and external partners. Monitoring and tracking project progress and identify any potential issues or risks. Leading and directing project officers and other project team members to ensure objectives are met on time and savings are achieved. Developing and maintaining relationships with key stakeholders and clients to provide support and challenge where appropriate. Produce regular, meaningful status updates and reports for a variety of audiences both internal and external, presenting these at meetings where appropriate. Highlight issues and challenges and proactively problem-solve, working in a positive and supportive manner with the senior leaders and officers. Reporting on project performance and outcomes in accordance with programme governance and reporting requirements of the wider change governance Ensuring project deliverables meet quality standards and requirements. Evaluating project outcomes and providing recommendations for future projects as part of the ongoing programme. About the Candidate An experienced programme manager with experience of managing complex change programme Experience and knowledge of SEND Excellent planning and organisational skills to develop programmes of work and manage against them. Strong project and budget management skills. Experience of preparing board level reports Knowledge and understanding of project management software packages specifically MS Project Strong interpersonal and facilitation skills Experience within environment services would be beneficial but is not essential. Successful candidate will be required to work one day per week on site. Initially more frequent to support relationship building Hours of work 37 per week Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Tenancy Sustainment Officer A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team. This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities. The Role As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence. Key Responsibilities Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support. Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living. Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities. Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs. Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required. Key Requirements Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion. Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation. Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns. Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload. A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies. If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.
Aug 08, 2026
Contractor
Tenancy Sustainment Officer A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team. This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities. The Role As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence. Key Responsibilities Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support. Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living. Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities. Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs. Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required. Key Requirements Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion. Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation. Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns. Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload. A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies. If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.
Income Assistant Based in West London Temporary on going contract 24.56per hour Umbrella Job Purpose: To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. To ensure that council policies, performance standards and customer satisfaction requirements are met. Experience: At least a year's experience of working in a social housing environment in a similar or related role and in a management position. Knowledge of building / works contract specifications Ability to work with minimum supervision, show initiative and make sound decisions. Experience of specifying and developing management and performance reports to improve team performance. A good knowledge of residential leases and freehold transfers.
Aug 07, 2026
Seasonal
Income Assistant Based in West London Temporary on going contract 24.56per hour Umbrella Job Purpose: To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. To ensure that council policies, performance standards and customer satisfaction requirements are met. Experience: At least a year's experience of working in a social housing environment in a similar or related role and in a management position. Knowledge of building / works contract specifications Ability to work with minimum supervision, show initiative and make sound decisions. Experience of specifying and developing management and performance reports to improve team performance. A good knowledge of residential leases and freehold transfers.
Our Client Mackie Myers have partnered with a London based University to recruit an Interim Treasury Officer on a 3 month contract. The University is one of the world's leading higher education institutions, with a long-standing reputation for academic excellence and innovation. This opportunity sits within the Treasury team and offers exposure to treasury operations, cash management, business planning, and stakeholder engagement within a large and complex organisation. The Role The Treasury Officer will support the Associate Director of Treasury & Business Planning in the day to day management of treasury operations across the University, its subsidiaries, and associated trusts. This role will be responsible for liquidity management, cash flow forecasting, banking administration, reconciliations, treasury reporting, and maintaining strong financial controls. It is an excellent opportunity for an individual with treasury or cash management experience looking to broaden their exposure within a well-established and purpose-driven organisation. Main Duties Prepare and monitor daily and weekly liquidity reporting, ensuring sufficient cash is available to support operational requirements Coordinate and prepare cash flow forecasts in collaboration with budget holders and key stakeholders across the organisation Produce accurate bank reconciliations across University and subsidiary investment accounts Prepare and post treasury-related journals, including interest, deposits, transfers, sweep movements and loan repayments Monitor banking activity to ensure compliance with treasury policies, controls, and deposit limits Manage banking administration, including user access, mandates, and account maintenance Support treasury reporting activities and provide information for quarterly treasury reports Assist with audit requests, banking queries, KYC processes, and treasury-related projects Contribute to process improvements, systems enhancements, and the maintenance of effective financial controls The Successful Candidate AAT qualified, ACT qualified, or studying towards a relevant professional qualification Previous treasury, cash management, or finance experience gained within a commercial, public sector, or higher education environment Strong experience of cash flow forecasting, liquidity management, and reconciliations Excellent analytical and numerical skills with the ability to work with large volumes of financial data Advanced Excel skills and strong overall systems capability Highly organised with excellent attention to detail and the ability to meet competing deadlines Strong communication and stakeholder management skills with a proactive and collaborative approach What's on Offer? £38,000 - £40,000 per annum (pro-rated) Hybrid working and competitive benefits package Our Commitment to Equality, Diversity, and Inclusion We believe that diverse teams drive innovation and better decision-making. We are committed to creating inclusive environments where everyone can thrive and feel valued. We actively encourage applications from candidates of all backgrounds and identities and are dedicated to promoting equality of opportunity throughout our recruitment processes.
Aug 07, 2026
Full time
Our Client Mackie Myers have partnered with a London based University to recruit an Interim Treasury Officer on a 3 month contract. The University is one of the world's leading higher education institutions, with a long-standing reputation for academic excellence and innovation. This opportunity sits within the Treasury team and offers exposure to treasury operations, cash management, business planning, and stakeholder engagement within a large and complex organisation. The Role The Treasury Officer will support the Associate Director of Treasury & Business Planning in the day to day management of treasury operations across the University, its subsidiaries, and associated trusts. This role will be responsible for liquidity management, cash flow forecasting, banking administration, reconciliations, treasury reporting, and maintaining strong financial controls. It is an excellent opportunity for an individual with treasury or cash management experience looking to broaden their exposure within a well-established and purpose-driven organisation. Main Duties Prepare and monitor daily and weekly liquidity reporting, ensuring sufficient cash is available to support operational requirements Coordinate and prepare cash flow forecasts in collaboration with budget holders and key stakeholders across the organisation Produce accurate bank reconciliations across University and subsidiary investment accounts Prepare and post treasury-related journals, including interest, deposits, transfers, sweep movements and loan repayments Monitor banking activity to ensure compliance with treasury policies, controls, and deposit limits Manage banking administration, including user access, mandates, and account maintenance Support treasury reporting activities and provide information for quarterly treasury reports Assist with audit requests, banking queries, KYC processes, and treasury-related projects Contribute to process improvements, systems enhancements, and the maintenance of effective financial controls The Successful Candidate AAT qualified, ACT qualified, or studying towards a relevant professional qualification Previous treasury, cash management, or finance experience gained within a commercial, public sector, or higher education environment Strong experience of cash flow forecasting, liquidity management, and reconciliations Excellent analytical and numerical skills with the ability to work with large volumes of financial data Advanced Excel skills and strong overall systems capability Highly organised with excellent attention to detail and the ability to meet competing deadlines Strong communication and stakeholder management skills with a proactive and collaborative approach What's on Offer? £38,000 - £40,000 per annum (pro-rated) Hybrid working and competitive benefits package Our Commitment to Equality, Diversity, and Inclusion We believe that diverse teams drive innovation and better decision-making. We are committed to creating inclusive environments where everyone can thrive and feel valued. We actively encourage applications from candidates of all backgrounds and identities and are dedicated to promoting equality of opportunity throughout our recruitment processes.
The starting salary for this role is 34,660 per annum, based on a 36 hour week. Do you have a genuine passion for people and their life events? Do you want to work in a dedicated and rewarding environment? Surrey Registration Service are looking to recruit a permanent full time Senior Registration Office (Registrar of Births, Deaths & Marriages) to join our friendly team, who are currently located at Guildford Register Office until its planned closure in October 2026. Following this, transactional registration services will transition to Library Hubs in Guildford, Camberley, Farnham, and Woking, supporting a modernised and more accessible service delivery model. This role will be primarily based at Guildford Library, working Monday to Friday from 08:50 to 17:00. However, you will be expected to demonstrate flexibility by working across multiple locations to meet service delivery needs, including Camberley, Farnham and Woking as needed. Under arrangements for Local Government Reorganisation (LGR), the majority of our service will be disaggregated into two new registration districts for East Surrey and West Surrey. Under the TUPE arrangements for LGR, this post will become the statutory Registrar for Births, Deaths and Marriages for the newly established West Surrey Registration District. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents Annual staff conference Opportunities to visit key stake holders as part of the enhanced training About the Role Surrey Registration Service is currently responsible for the registration of 19,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year. As a Registrar, you will play a vital role in delivering a statutory service that supports residents at some of the most significant moments in their lives. Working in accordance with the Births and Deaths Registration Act 1953 and associated legislation, you will be personally responsible for maintaining the accuracy and security of registration records, register pages, stock and daily accounts. This is a position that carries significant legal responsibility, requiring exceptional attention to detail, professionalism and a commitment to maintaining the highest standards of accuracy and compliance. In this varied role, you will register births, deaths and still-births, take notices of marriage and civil partnership, issue birth, death and marriage certificates, collect and submit statistics to the General Register Office, and process payments for certificate copies. You will also manage the Medical Certificate of Cause of Death (MCCD) triaging process and provide guidance and training to Registration Support Officers where required. Alongside your registration duties, you will be responsible for managing registration stock and records, issuing stock to deputies, completing daily account reconciliations and annual stock audits, and ensuring deputy registrations are checked for accuracy. You will support the development of colleagues through training, one-to-one meetings and performance conversations, helping to maintain a high-performing and compliant team. You will also provide operational support across the wider service, including covering the Technical Manager role during periods of absence. This may involve undertaking registrations and conducting ceremonies, including some out-of-hours work when required. With legislative changes anticipated from November 2026, you will play an important role in supporting the service to adapt to new ways of working while continuing to deliver an excellent experience for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Highly organised and dependable team player with excellent time management skills, strong personal accountability, and a flexible, positive approach to work. Demonstrates a high level of accuracy and attention to detail in all aspects of their work. Fully trained and competent in registering births, deaths and stillbirths, taking notice of marriages and civil partnerships, and deputising for the Registrar of Births, Deaths and Marriages (RBD). Strong understanding of statutory registration responsibilities, including maintaining registers, managing notices, stock control, financial accounts, and compliance requirements. Proficient in using IT systems, including Microsoft Word, Excel, electronic diaries, booking systems, and bespoke registration software. Knowledge of Data (Use and Access) legislation, Data Governance requirements, and the application of registration legislation, with the confidence to apply rules and legal requirements appropriately. Able to work effectively under pressure, manage services independently from a library hub, collaborate with colleagues across Surrey, and communicate with tact, patience, empathy and professionalism when supporting people from diverse backgrounds, including those who may be distressed. You must hold a full driving licence with appropriate business insurance cover and have the use of a car. You may be required to travel anywhere in Surrey. The job advert closes at 23:59 on 09/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Aug 07, 2026
Full time
The starting salary for this role is 34,660 per annum, based on a 36 hour week. Do you have a genuine passion for people and their life events? Do you want to work in a dedicated and rewarding environment? Surrey Registration Service are looking to recruit a permanent full time Senior Registration Office (Registrar of Births, Deaths & Marriages) to join our friendly team, who are currently located at Guildford Register Office until its planned closure in October 2026. Following this, transactional registration services will transition to Library Hubs in Guildford, Camberley, Farnham, and Woking, supporting a modernised and more accessible service delivery model. This role will be primarily based at Guildford Library, working Monday to Friday from 08:50 to 17:00. However, you will be expected to demonstrate flexibility by working across multiple locations to meet service delivery needs, including Camberley, Farnham and Woking as needed. Under arrangements for Local Government Reorganisation (LGR), the majority of our service will be disaggregated into two new registration districts for East Surrey and West Surrey. Under the TUPE arrangements for LGR, this post will become the statutory Registrar for Births, Deaths and Marriages for the newly established West Surrey Registration District. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents Annual staff conference Opportunities to visit key stake holders as part of the enhanced training About the Role Surrey Registration Service is currently responsible for the registration of 19,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year. As a Registrar, you will play a vital role in delivering a statutory service that supports residents at some of the most significant moments in their lives. Working in accordance with the Births and Deaths Registration Act 1953 and associated legislation, you will be personally responsible for maintaining the accuracy and security of registration records, register pages, stock and daily accounts. This is a position that carries significant legal responsibility, requiring exceptional attention to detail, professionalism and a commitment to maintaining the highest standards of accuracy and compliance. In this varied role, you will register births, deaths and still-births, take notices of marriage and civil partnership, issue birth, death and marriage certificates, collect and submit statistics to the General Register Office, and process payments for certificate copies. You will also manage the Medical Certificate of Cause of Death (MCCD) triaging process and provide guidance and training to Registration Support Officers where required. Alongside your registration duties, you will be responsible for managing registration stock and records, issuing stock to deputies, completing daily account reconciliations and annual stock audits, and ensuring deputy registrations are checked for accuracy. You will support the development of colleagues through training, one-to-one meetings and performance conversations, helping to maintain a high-performing and compliant team. You will also provide operational support across the wider service, including covering the Technical Manager role during periods of absence. This may involve undertaking registrations and conducting ceremonies, including some out-of-hours work when required. With legislative changes anticipated from November 2026, you will play an important role in supporting the service to adapt to new ways of working while continuing to deliver an excellent experience for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Highly organised and dependable team player with excellent time management skills, strong personal accountability, and a flexible, positive approach to work. Demonstrates a high level of accuracy and attention to detail in all aspects of their work. Fully trained and competent in registering births, deaths and stillbirths, taking notice of marriages and civil partnerships, and deputising for the Registrar of Births, Deaths and Marriages (RBD). Strong understanding of statutory registration responsibilities, including maintaining registers, managing notices, stock control, financial accounts, and compliance requirements. Proficient in using IT systems, including Microsoft Word, Excel, electronic diaries, booking systems, and bespoke registration software. Knowledge of Data (Use and Access) legislation, Data Governance requirements, and the application of registration legislation, with the confidence to apply rules and legal requirements appropriately. Able to work effectively under pressure, manage services independently from a library hub, collaborate with colleagues across Surrey, and communicate with tact, patience, empathy and professionalism when supporting people from diverse backgrounds, including those who may be distressed. You must hold a full driving licence with appropriate business insurance cover and have the use of a car. You may be required to travel anywhere in Surrey. The job advert closes at 23:59 on 09/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Housing Reviews Officer - Local Authority Contract Are you an experienced Housing Reviews Officer with strong statutory homelessness review experience? This is an excellent opportunity for a specialist housing officer with experience in Section 202 reviews, Section 204 appeals, challenges to the suitability of temporary accommodation, and housing allocation review work. Work pattern: 1 day in the Office The Role As Housing Reviews Officer, you will independently review and determine statutory housing decisions in line with legislation, statutory guidance, case law and policy. You will manage complex evidence, assess legal risk and produce clear, balanced and defensible review decisions. You will play a key role in ensuring review decisions are fair, lawful, evidence-based and completed within statutory timescales. What You'll Be Doing Determining Section 202 homelessness reviews, temporary accommodation suitability reviews and discharge of duty decisions. Reviewing housing register, allocations and reasonable preference decisions in line with policy and statutory requirements. Analysing complex case files, legal submissions, medical evidence, safeguarding information and professional reports. Writing clear, legally robust review decision letters, including minded-to letters where required. Identifying legal, financial, operational and reputational risks and escalating complex matters with recommendations. Liaising with Legal Services, solicitors, advocates and Counsel on appeals, legal challenges and defended decisions. Providing technical advice, feedback and guidance to housing officers and managers to improve decision-making. Supporting responses to complaints, Ombudsman enquiries, Member enquiries and MP enquiries where specialist input is needed. About You Minimum 2 years' experience undertaking Section 202 homelessness reviews. Strong working knowledge of Section 204 appeals, homelessness legislation, suitability requirements and relevant case law. Experience producing legally sound, evidence-based and clearly reasoned review decisions. Solid knowledge of Parts VI and VII of the Housing Act 1996, the Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. Experience handling complex homelessness, temporary accommodation or housing allocations casework. Excellent written communication, analytical reasoning and case management skills. Confidence working with sensitive information and vulnerable applicants in a professional, fair and respectful manner. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.
Aug 06, 2026
Contractor
Housing Reviews Officer - Local Authority Contract Are you an experienced Housing Reviews Officer with strong statutory homelessness review experience? This is an excellent opportunity for a specialist housing officer with experience in Section 202 reviews, Section 204 appeals, challenges to the suitability of temporary accommodation, and housing allocation review work. Work pattern: 1 day in the Office The Role As Housing Reviews Officer, you will independently review and determine statutory housing decisions in line with legislation, statutory guidance, case law and policy. You will manage complex evidence, assess legal risk and produce clear, balanced and defensible review decisions. You will play a key role in ensuring review decisions are fair, lawful, evidence-based and completed within statutory timescales. What You'll Be Doing Determining Section 202 homelessness reviews, temporary accommodation suitability reviews and discharge of duty decisions. Reviewing housing register, allocations and reasonable preference decisions in line with policy and statutory requirements. Analysing complex case files, legal submissions, medical evidence, safeguarding information and professional reports. Writing clear, legally robust review decision letters, including minded-to letters where required. Identifying legal, financial, operational and reputational risks and escalating complex matters with recommendations. Liaising with Legal Services, solicitors, advocates and Counsel on appeals, legal challenges and defended decisions. Providing technical advice, feedback and guidance to housing officers and managers to improve decision-making. Supporting responses to complaints, Ombudsman enquiries, Member enquiries and MP enquiries where specialist input is needed. About You Minimum 2 years' experience undertaking Section 202 homelessness reviews. Strong working knowledge of Section 204 appeals, homelessness legislation, suitability requirements and relevant case law. Experience producing legally sound, evidence-based and clearly reasoned review decisions. Solid knowledge of Parts VI and VII of the Housing Act 1996, the Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. Experience handling complex homelessness, temporary accommodation or housing allocations casework. Excellent written communication, analytical reasoning and case management skills. Confidence working with sensitive information and vulnerable applicants in a professional, fair and respectful manner. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.
