Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Aug 12, 2026
Full time
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Assistant Manager Sought for exciting Hospitality site in Brent Cross Shopping Centre. Generous Salary + quartlerly bonus scheme up to 6k p.a. and company benefits. We are looking for an assistant manager to primarily run the F+B area of this exciting new leisure and hospitality site. However, the role also offers the opportunity to broaden your management skills and learn about management within the wider leisure and hospitality industry. So if you come from a pub or restaurant background, or have experience within other leisure of hospitality sites such as busy coffee shops, QSR and bowling alleys/cinemas/ trampoline parks or similar, then this is the ideal opportunity for you. You should have a good understanding of KPIs and be able to manage a large and diverse team. My Client is THE leader in their field,they offer an exciting mix of entertainment, sports, and hospitality at their sites which are situated across the UK. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on personal growth and progression. They are now looking for an Assistant General Manager for their site in Brent Cross: This is a large, busy site with multi-faceted facilities. As well as strong management skills, you should have a strong understanding of F+B and creating a customer-focussed environment that enables up-selling. You will be a dedicated professional who is looking to build their already successful career within the Entertainment/Hospitality/Leisure industry. The ideal candidate comes from an entertainment, hospitality, leisure or retail background Must be used to managing teams of 10+ Understands KPIs and can analyse the P+L Has the ability to create an unforgettable customer experience in a multi-faceted venue. Ambitious and career minded - a true leader You will need to hold a driver's licence and have your own transport. My Client offers a generous salary package and a chance for real career progression in an exciting environment. Interviews are happening shortly so please apply by return. Responsibilities Oversee daily operations of the site with the GM ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. Maintain operational efficiency in a multi-faceted site that will require different skillsets for each area Reporting on a wide range of KPIs Understand the F+B function If this exciting opportunity is for you then please send your CV by return or contact Ian Gerstein for more information
Aug 12, 2026
Full time
Assistant Manager Sought for exciting Hospitality site in Brent Cross Shopping Centre. Generous Salary + quartlerly bonus scheme up to 6k p.a. and company benefits. We are looking for an assistant manager to primarily run the F+B area of this exciting new leisure and hospitality site. However, the role also offers the opportunity to broaden your management skills and learn about management within the wider leisure and hospitality industry. So if you come from a pub or restaurant background, or have experience within other leisure of hospitality sites such as busy coffee shops, QSR and bowling alleys/cinemas/ trampoline parks or similar, then this is the ideal opportunity for you. You should have a good understanding of KPIs and be able to manage a large and diverse team. My Client is THE leader in their field,they offer an exciting mix of entertainment, sports, and hospitality at their sites which are situated across the UK. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on personal growth and progression. They are now looking for an Assistant General Manager for their site in Brent Cross: This is a large, busy site with multi-faceted facilities. As well as strong management skills, you should have a strong understanding of F+B and creating a customer-focussed environment that enables up-selling. You will be a dedicated professional who is looking to build their already successful career within the Entertainment/Hospitality/Leisure industry. The ideal candidate comes from an entertainment, hospitality, leisure or retail background Must be used to managing teams of 10+ Understands KPIs and can analyse the P+L Has the ability to create an unforgettable customer experience in a multi-faceted venue. Ambitious and career minded - a true leader You will need to hold a driver's licence and have your own transport. My Client offers a generous salary package and a chance for real career progression in an exciting environment. Interviews are happening shortly so please apply by return. Responsibilities Oversee daily operations of the site with the GM ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. Maintain operational efficiency in a multi-faceted site that will require different skillsets for each area Reporting on a wide range of KPIs Understand the F+B function If this exciting opportunity is for you then please send your CV by return or contact Ian Gerstein for more information
We have an exciting opportunity for a General Manager to join us here in the Southern Region (Hampshire/Dorset). This is a Bench role which means you can expect to spend time across multiple sites and candidates must have mobility across both counties. This role is working full time 44 hours per week, and you should have full flexibility to work within our opening hours which do include evenings and weekends. This role has a salary of up to £50,000 p/a depending on experience and we are particularly keen to speak to candidates from a bingo, casino, leisure or entertainment/hospitality background. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brilliance Awards Employee Recognition Scheme Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme Staff discount 50% off bingo tickets, food & soft drink Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure or hospitality industries You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail Involves the team in maintaining standards and solving problems Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws Applicants must be 18+
Aug 12, 2026
Full time
We have an exciting opportunity for a General Manager to join us here in the Southern Region (Hampshire/Dorset). This is a Bench role which means you can expect to spend time across multiple sites and candidates must have mobility across both counties. This role is working full time 44 hours per week, and you should have full flexibility to work within our opening hours which do include evenings and weekends. This role has a salary of up to £50,000 p/a depending on experience and we are particularly keen to speak to candidates from a bingo, casino, leisure or entertainment/hospitality background. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brilliance Awards Employee Recognition Scheme Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme Staff discount 50% off bingo tickets, food & soft drink Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure or hospitality industries You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail Involves the team in maintaining standards and solving problems Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws Applicants must be 18+
About you You re organised, commercially aware and comfortable being the person who connects the client with the teams responsible for delivering the work. You enjoy managing several projects at once, solving problems before they become bigger issues and keeping people informed when deadlines or requirements change. This will suit someone who wants more ownership than a traditional account management role. You ll be close to the client, but you ll also be heavily involved in production planning, procurement, logistics and installation. Your experience You ll ideally have experience in project management, account management or operational delivery within one or more of the following: • Large format print or signage • Retail graphics or point of sale • Shopfitting or commercial fit out • Hospitality or food and beverage environments • Store openings, refurbishments or national rollouts • Creative production or installation services You ll need to be confident managing clients, coordinating different departments and making practical decisions in a fast moving environment. Experience forecasting stock requirements or translating future client demand into production and procurement plans would be particularly useful. What you ll be doing You ll support one of the business s largest national food and beverage clients, coordinating projects across a complex UK wide estate. Your responsibilities will include: • Building strong relationships with client stakeholders • Managing store openings, refurbishments, campaigns and reactive works • Coordinating design, procurement, production, logistics and installation teams • Managing several live projects with competing priorities • Keeping internal teams aligned around deadlines and client expectations • Identifying delivery risks and resolving issues quickly • Turning promotional plans, estate changes and future demand into stock forecasts • Supporting production planning and procurement decisions • Looking for ways to improve communication, delivery and commercial performance This is not a role where you ll simply receive briefs and pass them on. You ll be expected to understand the bigger picture, challenge where necessary and help the client and internal teams make better decisions. About the business You ll be joining an established creative production specialist that designs, manufactures and installs large format graphics, signage, branded environments and bespoke displays. Design, production, fabrication and installation are managed from the same Watford operation, giving the project team direct access to the people producing and delivering the work. The business works across retail, hospitality, leisure, events, film and television, delivering everything from nationwide campaigns to complex one off installations. This is a visible position supporting a major account, with the opportunity to influence how projects, stock and future client requirements are managed. Next steps Send over your CV or a brief introduction. You don t need experience in every area listed, but you should be comfortable managing clients, coordinating operational teams and taking ownership of complex projects.
Aug 12, 2026
Full time
About you You re organised, commercially aware and comfortable being the person who connects the client with the teams responsible for delivering the work. You enjoy managing several projects at once, solving problems before they become bigger issues and keeping people informed when deadlines or requirements change. This will suit someone who wants more ownership than a traditional account management role. You ll be close to the client, but you ll also be heavily involved in production planning, procurement, logistics and installation. Your experience You ll ideally have experience in project management, account management or operational delivery within one or more of the following: • Large format print or signage • Retail graphics or point of sale • Shopfitting or commercial fit out • Hospitality or food and beverage environments • Store openings, refurbishments or national rollouts • Creative production or installation services You ll need to be confident managing clients, coordinating different departments and making practical decisions in a fast moving environment. Experience forecasting stock requirements or translating future client demand into production and procurement plans would be particularly useful. What you ll be doing You ll support one of the business s largest national food and beverage clients, coordinating projects across a complex UK wide estate. Your responsibilities will include: • Building strong relationships with client stakeholders • Managing store openings, refurbishments, campaigns and reactive works • Coordinating design, procurement, production, logistics and installation teams • Managing several live projects with competing priorities • Keeping internal teams aligned around deadlines and client expectations • Identifying delivery risks and resolving issues quickly • Turning promotional plans, estate changes and future demand into stock forecasts • Supporting production planning and procurement decisions • Looking for ways to improve communication, delivery and commercial performance This is not a role where you ll simply receive briefs and pass them on. You ll be expected to understand the bigger picture, challenge where necessary and help the client and internal teams make better decisions. About the business You ll be joining an established creative production specialist that designs, manufactures and installs large format graphics, signage, branded environments and bespoke displays. Design, production, fabrication and installation are managed from the same Watford operation, giving the project team direct access to the people producing and delivering the work. The business works across retail, hospitality, leisure, events, film and television, delivering everything from nationwide campaigns to complex one off installations. This is a visible position supporting a major account, with the opportunity to influence how projects, stock and future client requirements are managed. Next steps Send over your CV or a brief introduction. You don t need experience in every area listed, but you should be comfortable managing clients, coordinating operational teams and taking ownership of complex projects.
Contact Centre Resource & Performance Analyst Glasgow £29.9k - £35.9k per annum (dependent on skills and qualifications) Full-time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5809 Great customer service doesn't happen by accident. It takes the right people, the right insight, and the confidence to keep improving every single day. That's where you come in. As our Call Centre Resource & Performance Analyst, you'll help make sure our Customer Service Centre is equipped to deliver brilliant experiences for every customer, every time. You'll supervise telephony and omni channel performance, forecasting and resource planning across the department, identify data trends and patterns around contact channels, supervise teams on a shift rotation, compliance and quality management of customer service data, coach colleagues to be even better, and help ensure we're always delivering safe, compliant and genuinely great service. No two days are quite the same. One morning you could be looking at forecasting and resource plans, the next you're helping a Team Manager understand performance trends or carrying out quality reviews that make a real difference to how we support customers. If you enjoy solving problems, asking "why?", and helping teams perform at their best, we'd love to hear from you. If you have experience of supporting customer service centres around resourcing and forecasting and enjoy solving problems, asking "why?", and helping teams perform at their best, we'd love to hear from you. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Planning ahead - responsible for resource planning and forecasting so we have the right people in the right place when our customers need us. Keeping an eye on live performance (Realtime Desk) - monitoring customer demand and helping the operation respond in real time. Identifying opportunities - Analysing shrinkage, telephony performance and managing planned absence. Championing quality - reviewing customer interactions, verifying complaints and giving meaningful feedback that helps our teams grow. Turning data into insight - producing performance reporting that helps Team Managers understand what's working, what isn't, and where we can improve. Pitching in when it matters - supporting the wider Customer Service Centre, including frontline customer support and supervisory duties on a dedicated supervisor rotation. What you will need Experience of using telephony and Omni Channel platforms Understand how customer service operations work and what great service looks like. Proven experience with workforce planning, forecasting and/or real-time performance management. Have experience with workforce management or contact centre systems (a bonus, not a deal-breaker).this is a must Can analyse performance data and turn it into practical recommendations. Enjoy coaching and giving constructive feedback that helps others succeed. Understand the importance of quality, compliance and can identify areas of opportunity to improve performance standards Communicate clearly and confidently with people at all levels. Have a great eye for detail and enjoy getting things right. Can work flexibly and support department during busy periods and standby cover across Winter months. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Aug 11, 2026
Full time
Contact Centre Resource & Performance Analyst Glasgow £29.9k - £35.9k per annum (dependent on skills and qualifications) Full-time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5809 Great customer service doesn't happen by accident. It takes the right people, the right insight, and the confidence to keep improving every single day. That's where you come in. As our Call Centre Resource & Performance Analyst, you'll help make sure our Customer Service Centre is equipped to deliver brilliant experiences for every customer, every time. You'll supervise telephony and omni channel performance, forecasting and resource planning across the department, identify data trends and patterns around contact channels, supervise teams on a shift rotation, compliance and quality management of customer service data, coach colleagues to be even better, and help ensure we're always delivering safe, compliant and genuinely great service. No two days are quite the same. One morning you could be looking at forecasting and resource plans, the next you're helping a Team Manager understand performance trends or carrying out quality reviews that make a real difference to how we support customers. If you enjoy solving problems, asking "why?", and helping teams perform at their best, we'd love to hear from you. If you have experience of supporting customer service centres around resourcing and forecasting and enjoy solving problems, asking "why?", and helping teams perform at their best, we'd love to hear from you. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Planning ahead - responsible for resource planning and forecasting so we have the right people in the right place when our customers need us. Keeping an eye on live performance (Realtime Desk) - monitoring customer demand and helping the operation respond in real time. Identifying opportunities - Analysing shrinkage, telephony performance and managing planned absence. Championing quality - reviewing customer interactions, verifying complaints and giving meaningful feedback that helps our teams grow. Turning data into insight - producing performance reporting that helps Team Managers understand what's working, what isn't, and where we can improve. Pitching in when it matters - supporting the wider Customer Service Centre, including frontline customer support and supervisory duties on a dedicated supervisor rotation. What you will need Experience of using telephony and Omni Channel platforms Understand how customer service operations work and what great service looks like. Proven experience with workforce planning, forecasting and/or real-time performance management. Have experience with workforce management or contact centre systems (a bonus, not a deal-breaker).this is a must Can analyse performance data and turn it into practical recommendations. Enjoy coaching and giving constructive feedback that helps others succeed. Understand the importance of quality, compliance and can identify areas of opportunity to improve performance standards Communicate clearly and confidently with people at all levels. Have a great eye for detail and enjoy getting things right. Can work flexibly and support department during busy periods and standby cover across Winter months. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Catering Manager West Midlands Salary DOE Do you love managing a busy restaurant? This independent, family-run garden centre is looking for an experienced Catering Manager to take ownership of their multi-faceted operation. This is a hands-on, influential role where strong hospitality experience is essential. The Role You'll oversee all hospitality areas, including the restaurant, coffee shop, soft play, and grab-and-go units, ensuring exceptional customer experiences, strong financial performance, and high operational standards. Operational Leadership Team Leadership Financial Performance Customer Experience Compliance & Safety Stock & Supply Chain Reporting & Communication About You Essential Proven experience as a General Manager or senior leader in hospitality Experience managing multiple departments or sites Strong financial and commercial acumen Track record of leading and developing large teams Desirable Background in garden centres, leisure, or family-focused environments Experience across both food service and leisure operations Key Skills Strong leadership and people management Organised, detail-oriented, and solutions-focused Commercially driven with a customer-first mindset Thrives in fast-paced, high-volume environments Confident communicator at all levels KPIs Revenue growth and profitability Labour and cost control Customer satisfaction Team retention and engagement Compliance and audit performance Additional Information Weekend and seasonal flexibility required Hands-on leadership style with strong on-site presence expected How to Apply If you're ready to step into a role where expertise will be genuinely valued, we'd love to hear from you. Apply below or contact Michail directly at (url removed) or (phone number removed) for a confidential conversation.
Aug 11, 2026
Full time
Catering Manager West Midlands Salary DOE Do you love managing a busy restaurant? This independent, family-run garden centre is looking for an experienced Catering Manager to take ownership of their multi-faceted operation. This is a hands-on, influential role where strong hospitality experience is essential. The Role You'll oversee all hospitality areas, including the restaurant, coffee shop, soft play, and grab-and-go units, ensuring exceptional customer experiences, strong financial performance, and high operational standards. Operational Leadership Team Leadership Financial Performance Customer Experience Compliance & Safety Stock & Supply Chain Reporting & Communication About You Essential Proven experience as a General Manager or senior leader in hospitality Experience managing multiple departments or sites Strong financial and commercial acumen Track record of leading and developing large teams Desirable Background in garden centres, leisure, or family-focused environments Experience across both food service and leisure operations Key Skills Strong leadership and people management Organised, detail-oriented, and solutions-focused Commercially driven with a customer-first mindset Thrives in fast-paced, high-volume environments Confident communicator at all levels KPIs Revenue growth and profitability Labour and cost control Customer satisfaction Team retention and engagement Compliance and audit performance Additional Information Weekend and seasonal flexibility required Hands-on leadership style with strong on-site presence expected How to Apply If you're ready to step into a role where expertise will be genuinely valued, we'd love to hear from you. Apply below or contact Michail directly at (url removed) or (phone number removed) for a confidential conversation.
Fundraiser Do you have fundraising, sales, customer service, hospitality, retail, events or experience in another public-facing role We are looking for a passionate individual to build meaningful relationships with patients and their families, Hospital staff and the wider public. Don't worry if you're new to this, the team will provide comprehensive training to equip you with all the knowledge you need. Your enthusiasm is the most important thing! Position: Engagement Fundraiser Location: Cambridge, Biomedical Campus Salary: £26,000 to £28,000 per annum, pro-rata (depending on skills and experience) Hours: 2 x part time roles as part of a job share (18.75 hours per week) or 1 x full-time role (37.5 hours per week) Contract: Fixed Term 9-12 months Closing Date: Sunday, 23rd August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found. About the Role This role is about more than raising funds. You will help people feel connected to a hospital that matters deeply to the community, showing how their support can make excellent care even better. Every conversation should be warm, honest and supporter-centred. You will support the face-to-face fundraising activity by recruiting and welcoming new regular givers, encouraging consent for future communications, and ensuring an excellent supporter experience from the first interaction. In this role, you will help grow long-term, sustainable income while keeping supporters at the heart of everything the charity does. You will be confident, resilient and enthusiastic, able to work towards targets while acting with integrity at all times. Main areas of responsibility include Supporter engagement Fundraising Public representation Targets, quality and reporting Compliance and supporter care Team contribution About You We are looking for someone who has the passion and personality to build lasting relationships. You will have: Experience in fundraising, sales, customer service, hospitality, retail, events or another public-facing role. Excellent communication and interpersonal skills, with confidence speaking to a wide range of people. A warm, friendly and positive approach, with the ability to build rapport quickly. Resilience, self-motivation and the confidence to approach members of the public. Comfortable working towards agreed targets while maintaining high standards of supporter care. Strong attention to detail, particularly when capturing supporter information. Good organisational skills and the ability to work independently in different locations. A good team player who is willing to share learning and support colleagues. Empathy and a passion and enthusiasm for the work of ACT. Commitment to acting with integrity and following fundraising compliance requirements. Willingness to work in person, on site and at approved fundraising venues, including some outdoor or event-based activity. A Driving Licence or access to a car/transportation Full training will be provided, you just need to bring the enthusiasm and passion! We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity. In Return This is an amazing place to work! You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan Employee Assistance Programmes Cycle to Work Scheme Other roles you may have experience in include Fundraiser, Fundraising, Fundraising Officer, Sales, Sales Executive, Customer Service, Customer Service Agent, Retail, Hospitality, Front of House, Events Officer, Event Coordinator, Account Manager. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Aug 11, 2026
Contractor
Fundraiser Do you have fundraising, sales, customer service, hospitality, retail, events or experience in another public-facing role We are looking for a passionate individual to build meaningful relationships with patients and their families, Hospital staff and the wider public. Don't worry if you're new to this, the team will provide comprehensive training to equip you with all the knowledge you need. Your enthusiasm is the most important thing! Position: Engagement Fundraiser Location: Cambridge, Biomedical Campus Salary: £26,000 to £28,000 per annum, pro-rata (depending on skills and experience) Hours: 2 x part time roles as part of a job share (18.75 hours per week) or 1 x full-time role (37.5 hours per week) Contract: Fixed Term 9-12 months Closing Date: Sunday, 23rd August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found. About the Role This role is about more than raising funds. You will help people feel connected to a hospital that matters deeply to the community, showing how their support can make excellent care even better. Every conversation should be warm, honest and supporter-centred. You will support the face-to-face fundraising activity by recruiting and welcoming new regular givers, encouraging consent for future communications, and ensuring an excellent supporter experience from the first interaction. In this role, you will help grow long-term, sustainable income while keeping supporters at the heart of everything the charity does. You will be confident, resilient and enthusiastic, able to work towards targets while acting with integrity at all times. Main areas of responsibility include Supporter engagement Fundraising Public representation Targets, quality and reporting Compliance and supporter care Team contribution About You We are looking for someone who has the passion and personality to build lasting relationships. You will have: Experience in fundraising, sales, customer service, hospitality, retail, events or another public-facing role. Excellent communication and interpersonal skills, with confidence speaking to a wide range of people. A warm, friendly and positive approach, with the ability to build rapport quickly. Resilience, self-motivation and the confidence to approach members of the public. Comfortable working towards agreed targets while maintaining high standards of supporter care. Strong attention to detail, particularly when capturing supporter information. Good organisational skills and the ability to work independently in different locations. A good team player who is willing to share learning and support colleagues. Empathy and a passion and enthusiasm for the work of ACT. Commitment to acting with integrity and following fundraising compliance requirements. Willingness to work in person, on site and at approved fundraising venues, including some outdoor or event-based activity. A Driving Licence or access to a car/transportation Full training will be provided, you just need to bring the enthusiasm and passion! We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity. In Return This is an amazing place to work! You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan Employee Assistance Programmes Cycle to Work Scheme Other roles you may have experience in include Fundraiser, Fundraising, Fundraising Officer, Sales, Sales Executive, Customer Service, Customer Service Agent, Retail, Hospitality, Front of House, Events Officer, Event Coordinator, Account Manager. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at one of their leading sites, based in Swanley. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team We need a Duty Manager who will: - Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level - Be able to lead and motivate a diverse team fully embracing our company values - Be focused on high customer service standards - Have excellent verbal, written and IT communication skills - Create an environment where colleagues can achieve their full potential - Have to manage cost control and drive income in all areas of the business - Demonstrate exceptional time management and deadline compliance Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting
Aug 09, 2026
Full time
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at one of their leading sites, based in Swanley. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team We need a Duty Manager who will: - Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level - Be able to lead and motivate a diverse team fully embracing our company values - Be focused on high customer service standards - Have excellent verbal, written and IT communication skills - Create an environment where colleagues can achieve their full potential - Have to manage cost control and drive income in all areas of the business - Demonstrate exceptional time management and deadline compliance Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting
Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish. Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community. In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions. Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre. No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community. Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
Aug 09, 2026
Full time
Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish. Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community. In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions. Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre. No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community. Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
Aug 09, 2026
Full time
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Aug 09, 2026
Full time
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Aug 09, 2026
Full time
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Falkirk. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £34,000 depending on experience. Please note you may be asked to cover other clubs in the region at short notice. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Aug 08, 2026
Full time
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Falkirk. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £34,000 depending on experience. Please note you may be asked to cover other clubs in the region at short notice. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish. Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community. In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions. Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre. No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community. Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
Aug 08, 2026
Full time
Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish. Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community. In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions. Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre. No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community. Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
Aug 08, 2026
Full time
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Swindon. This role is working full time 44 hours a week. We ask for the flexibility to work across the entirety of our opening hours and we work a 5 day week as standard. This role is paying up to £33,000 p/a depending on experience and we are particularly keen to hear from anyone with a leisure or gambling background. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Life Assurance Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the club at peak trading times Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Aug 08, 2026
Full time
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Swindon. This role is working full time 44 hours a week. We ask for the flexibility to work across the entirety of our opening hours and we work a 5 day week as standard. This role is paying up to £33,000 p/a depending on experience and we are particularly keen to hear from anyone with a leisure or gambling background. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Life Assurance Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the club at peak trading times Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? Role Profile: As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you ll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo s when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Aug 08, 2026
Full time
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? Role Profile: As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you ll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo s when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? Role Profile: As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you ll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo s when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Aug 08, 2026
Full time
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? Role Profile: As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you ll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo s when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Feltham. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying £36,000 p/a. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Evaluate actions to maintain and improve KPI performance Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives Applicants must be 18+
Aug 08, 2026
Full time
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Feltham. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying £36,000 p/a. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Evaluate actions to maintain and improve KPI performance Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives Applicants must be 18+
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? Role Profile: As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you ll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo s when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Aug 08, 2026
Full time
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? Role Profile: As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you ll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo s when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
