27 jobs found

Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.

SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business.

For the right candidate, the role can be based at Liverpool, Middlesbrough, or Hixon Our Business Workdry International is the holding company for two of the UK s leading providers of water pumps and industrial wastewater treatment products and services. The UK Group operates two complementary trading businesses - Selwood Ltd and Siltbuster Ltd. With a pedigree spanning seven decades, Selwood is an innovative business with a cutting-edge approach to customer service, product development, manufacture and quality. We are world leaders in pump manufacturing and the leading pump rental solutions company in the UK. Siltbuster s goal is to keep our water clean and natural, the business has over twenty years expertise in treating contaminated waters across a wide range of sectors. The Group has grown enormously over the last few years and we ensure our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain and motivate our people. About The Role We are currently recruiting an HRBP for a 9 month period on a fixed term contract. In this role our Business Partner (HRBP) is a strategic advisor which involves national travel to cover all our sites across the UK. in this role you will be partnering with senior leaders, driving people strategies that align with business objectives. The role blends operational HR expertise with strategic thinking, ensuring talent management, performance, employee engagement, and workforce planning initiatives support both immediate and long-term goals. By collaborating with Centres of Excellence (CoEs), Shared Services, and HRIS, the HRBP delivers an effective, data-driven HR service that enhances organisational success and employee experience. HR Strategy & Business Alignment Talent & Performance Management Employee Engagement & Change Management HR Operations & Compliance Upskilling & Capability Building HR Data & Insights QUALIFICATIONS & EXPERIENCE: Partner with senior leaders to understand business priorities and develop people strategies that drive organisational success. Align HR initiatives with business objectives, ensuring workforce planning supports long-term growth and business continuity. Work with HRIS to leverage data-driven insights that inform HR decision-making and highlight areas of focus. Act as a champion for HR best practices and continuous improvement within the business, ensuring HR is seen as a proactive and value-adding function. Support talent acquisition efforts in collaboration with CoEs to attract and retain top talent, ensuring hiring practices align with business needs. Implement performance management frameworks, coaching managers on feedback, goal setting, and development planning. Support succession planning discussions and career development initiatives to ensure workforce readiness and leadership pipeline sustainability. Provide guidance on organisational design and job role development to enhance productivity and efficiency. Drive initiatives to enhance employee engagement, workplace culture, and retention through data-led approaches. Support leaders in managing change effectively, including organisational restructuring, mergers, or process transformations, ensuring smooth transitions and employee buy-in. Act as a key stakeholder in internal communication strategies, ensuring employees are well-informed and aligned with business goals. Work closely with leadership to build a positive work environment where employees feel valued and supported. Ensure HR policies and practices comply with employment law, industry standards, and best practices. Work closely with Shared Services to streamline HR processes and free up time for strategic initiatives, ensuring operational efficiency. Provide expert advice and manage complex employee relations cases, ensuring a fair, transparent, and consistent approach to issue resolution. Monitor HR compliance risks and proactively address potential challenges before they escalate. Promote continuous professional development within the HR team and leadership, identifying key areas for growth and implementing tailored learning solutions. Identify key skills needed in a growing organisation and implement upskilling strategies to future-proof workforce capabilities. Encourage knowledge sharing among HRBPs to enhance consistency in HR approaches and drive best practices across the business. Support leaders in developing their people management skills, fostering a coaching culture that empowers employees and enhances organisational capability. Use workforce data and HR analytics to track trends, identify potential risks, and proactively address recurring issues through targeted initiatives. Develop and deliver regular reports on HR metrics, such as employee turnover, engagement levels, and performance trends, to inform leadership decision-making. Ensure HR initiatives are data-driven and aligned with business objectives, measuring their impact and continuously refining strategies based on insights. CIPD Level 5 or above preferred, or equivalent relevant experience. Further HR or business-related qualifications desirable. Proven experience as an HR Business Partner or in a similar HR role within a fast-paced, dynamic environment. Strong track record of working closely with leadership teams to drive HR strategies and influence decision-making. Experience in change management, workforce planning, and employee relations, with a proven ability to navigate complex HR challenges. Demonstrated experience in leveraging HR data and analytics to drive business outcomes. Excellent relationship-building and stakeholder management skills, with the ability to influence at all levels. Strong analytical skills, with the ability to translate HR data into meaningful insights and actionable strategies. Problem-solving and decision-making capabilities, with a proactive and solutions-focused approach. High levels of emotional intelligence and adaptability, ensuring effective communication and leadership support. Proficiency in HR technology, systems, and reporting tools What we can offer you We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Company car, or car allowance Eligible for company bonus scheme (annual and quarterly payments) Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships) Pension scheme with contribution based on total earnings not just salary 25 days holiday + 8 Bank Holidays Increasing annual leave entitlement with long service 3x your annual salary life insurance (DIS) Support for development and training Employee assistance programme (EAP) & access to Mental Health first aiders Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee referral scheme Hybrid working (i.e., working from home and in the office) pattern.

Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.

Job Description Home Based (with occasional UK travel) Competitive Salary + benefits + bonus + car allowance Here at Sysco GB our HR function is going through significant change and transformation, with investment in people, processes and systems, which has created a fantastic opportunity for a Reward Business Partner to join our team who will ensure our business remains competitive to attract talent, retain our colleagues and support our recipe for growth. As the Reward subject matter expert for Sysco GB, reporting to the Director of HR Operations you will work collaboratively with the Global Reward Team, HR Business Partners and Centres of Excellence to shape and embed a forward-looking reward strategy. You will leverage Workday to drive compensation outcomes, maintain robust governance and compliance, and lead key strategic initiatives including Gender Pay Gap reporting and action planning. The role is home based with some travel to sites and comes with a competitive base salary, attractive car allowance, annual bonus scheme, pension, private healthcare, additional holiday purchase scheme, award-winning products at virtually cost price and a range of range of employee perks through our online benefits platform. Key Responsibilities Develop, implement and deliver the Sysco GB Reward Strategy, ensuring alignment with business objectives and the wider people strategy. Act as the primary reward lead covering GB and key point of contact for the Global Reward Team, ensuring effective collaboration, alignment and execution of global reward initiatives within Sysco GB. Partner closely with HR Business Partners, Centres of Excellence (Talent and Development, DEI, Recruitment and HR Operations) and business leaders to develop, embed and continuously evolve reward solutions that support organisational performance and engagement. Work in partnership with Global Reward Team to implement compliant reward processes, policies and procedures to ensure effective execution of key reward activities across the organisation. Support HR Directors across GB with compensation benchmarking, ensuring alignment with Sysco total reward principles and source relevant market salary surveys to meet specific business needs. Represent Sysco GB in external pay and benefits surveys and develop strong external networks to maintain market awareness and reward best practice In collaboration with Finance and HRBP provide input into the principles on design of local incentive progress, ensuring a robust governance process is in place for target setting and performance tracking, and develop an appropriate communication plan to keep participants engaged. Drive continuous improvement within reward-related processes, maximising the use of technology, including Workday, to increase efficiency, enhance data quality, strengthen governance and support compensation outcomes. In collaboration with the Global Reward Team, lead all cyclical remuneration processes, including annual pay reviews, legislative pay reporting, incentive schemes, and salary benchmarking, providing expert guidance and insight throughout. Act as the Sysco GB subject matter expert for Workday Advanced Compensation, driving continuous enhancement of compensation planning processes and functionality, and ensuring alignment with global standards and local business requirements. In partnership with GB Benefits, support the review, design and development of reward and benefits programmes, ensuring they remain competitive, commercially effective and aligned to business needs. Lead the annual Gender Pay Gap reporting ensuring alignment to evolving legislation and incorporating data analysis, narrative development, action planning and stakeholder engagement to drive meaningful progress and ensure statutory compliance. Provide expert advice and guidance on all reward matters, ensuring the business remains legally compliant and aligned with best practice, including preparation for Trade Union engagement. Chair and actively participate in the monthly Job Evaluation Panel, ensuring consistency and governance in role evaluation decisions and alignment with Sysco job architecture and grading approach. Maintain accountability for SOX controls and governance requirements across all Reward processes. Support internal and external audit activity and act as the key HR contact for Reward-related audits with KPMG, EY and Sysco Internal Audit teams. About you: You'll be an experienced Reward Business Partner with a strong background in compensation, job evaluation, benchmarking, and incentive schemes within a large and complex organisation, ideally with experience with a high-volume front-line workforce. You'll be confident partnering with HR Business Partners, Centres of Excellence and business leaders to develop and deliver reward solutions that support business goals and employee engagement. Strong analytical skills are essential, with the ability to interpret reward and people data, identify trends and provide clear, actionable insights. Experience of salary benchmarking and Gender Pay Gap reporting and pay equity analysis is required. You will have experience leading annual reward and compensation cycles, ensuring appropriate governance, compliance and controls are maintained. Experience with Workday is helpful but not essential, experience with other HCM systems is preferable. You will be comfortable using reward technology and analytics to support compensation outcomes, improve processes and enhance the employee and manager experience. You will be a proactive and collaborative leader with strong project management skills and a continuous improvement mindset. Advanced Microsoft 365 skills, particularly Excel, are essential, along with the ability to influence stakeholders and deliver results in a fast-paced environment.

Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Southampton covering areas of Bournemouth, Winchester. Possibly Isle of White. Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Processing Manager Parking Services Salary: £65,000 per annum Location: London Hours: M-F 8.30-5.00 Role Overview We are looking for an experienced and highly capable Processing Manager to lead a busy parking ticket processing centre. This is not a call centre role . The position focuses on managing the accurate and compliant processing of parking charge notices generated across supermarket car parks, shopping centres and smaller privately managed parking locations. The successful candidate will be an excellent people manager with strong analytical skills, close attention to detail and the ability to interpret client-specific criteria. You will ensure the team makes fair, consistent and commercially appropriate decisions about which parking charges should be progressed or cancelled. Key Responsibilities Lead and manage the day-to-day operation of the parking ticket processing centre. Manage, motivate and develop a team of processing staff. Ensure parking charge notices are reviewed and processed accurately and efficiently. Oversee decisions regarding whether tickets should be progressed or cancelled. Ensure all decisions are made in line with individual client instructions and agreed cancellation criteria. Analyse processing data to identify trends, errors, risks and areas for improvement. Monitor productivity, quality, accuracy and turnaround times across the department. Produce clear management information and performance reports. Ensure processes comply with relevant legislation, industry codes of practice and company procedures. Maintain effective audit trails and accurate processing records. Review complex, unusual or escalated cases and provide clear guidance to the team. Work closely with clients to understand their individual parking policies and operational requirements. Translate client criteria into clear procedures for processing staff. Introduce effective quality-control checks to improve consistency and reduce errors. Recruit, train and onboard new team members. Provide ongoing coaching, feedback and performance management. Identify training needs and develop appropriate training materials. Review existing processes and implement improvements to increase efficiency. Support the introduction of new clients, systems and parking locations. Work collaboratively with compliance, operations, technology and client management teams. Skills and Experience The successful candidate will have: Strong management experience within a high-volume processing, administration, compliance or operational environment. A proven ability to manage and develop teams effectively. Excellent analytical and data interpretation skills. Experience using data to monitor performance and support operational decisions. Strong knowledge of compliance, quality assurance and audit processes. The ability to interpret detailed client requirements and apply them consistently. Excellent judgement and confidence when making difficult or commercially sensitive decisions. Strong attention to detail and a commitment to accuracy. Experience managing performance against service levels, deadlines and quality targets. The ability to investigate errors and implement practical corrective actions. Strong organisational and problem-solving skills. Confidence working with senior managers, clients and internal stakeholders. Good Excel, reporting and general systems skills. Experience within parking services, ticket processing, appeals, enforcement, regulated administration or another high-volume decision-making environment would be advantageous, but is not essential. Personal Qualities We are looking for someone who is: A confident and supportive people manager. Excelelnt with data analysis Analytical, methodical and highly organised. Fair and consistent when making decisions. Comfortable challenging existing processes. Calm and decisive under pressure. Commercially aware while maintaining strong compliance standards. Able to balance productivity with accuracy and quality. Focused on continuous improvement and team development Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Reed HR are working alongside a large Educational Establishment based in South East London who are recruiting for an experienced HR Shared Service Assistant on a temporary basis until the end of the year. This role is hybrid, so flexibility is offered. Job Summary The HR Shared Service Assistant is responsible for administering the full employee lifecycle from supporting hiring managers through the recruitment process from the point of advertising, issuing contracts and ensuring all pre-employment checks including DBS checks are completed, processing contract variations, maternity and absence administration and handling routine enquiries on terms and conditions of services. Key Responsibilities Recruitment & Onboarding • Respond to requests to advertise new roles ensuring that recruiting managers follow the establishments recruitment processes and comply with legislation and company practices. • Coordinate regular recruitment campaigns and support Associate Lecturer recruitment rounds. • Administer the process for new starters, obtaining references and ensuring that all relevant pre-employment checks including health clearance, right to work checks, qualification checks and DBS checks (where applicable) are completed. • Administer the process for engaging Associate Lecturers, ensuring that all relevant pre-employment checks are completed. • Provide a responsive customer service to agreed SLAs, including signposting staff to the appropriate guidance on the staff intranet and answering general enquiries. from internal staff at all levels, candidates, and external stakeholders. Operations • On a monthly basis ensure all payroll and contractual data inputting is completed to the monthly payroll deadline, this includes setting up new starters, processing leavers, processing contractual changes such as a change of hours or job title. • Triaging queries to People Advisers, People Business Partners and HR centres of excellence in line with agreed SLAs. • Processing occupational health referrals Management Information/HR Information System • Ensure that all data within the HR Management Information system is accurate, reliable and meets high standards of quality. • Maintain up to date staff files and archiving systems, scanning staff documents and attaching them to the staff member's electronic record in the new integrated system.

HR Advisory Lead Location: Wolverhampton Working Pattern: Hybrid Your Role The HR Advisory Lead oversees Tier 2 HR support, providing expert advice to employees and managers, handling complex HR queries and employee relations cases, and ensuring compliance with company policies, employment law, and best practice. The role serves as the key escalation point while delivering a high-quality, consistent, and customer-focused HR service. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Safran Actuation Systems UK is a world class centre for the design, manufacture and support of actuation and flight control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best. Our UK Actuation business brings together engineering excellence, advanced manufacturing capability and a proud heritage within the aerospace sector. Whether supporting major global programmes or developing the next generation of actuation technologies, our people are at the heart of everything we do. Key Responsibilities HR Advisory and Escalations Act as the lead contact for Tier 2 HR enquiries and escalations received through the Shared Services function. Provide expert guidance and advice to employees and managers on HR policies, procedures, and employment practices. Resolve complex HR queries within agreed service levels, ensuring accuracy, consistency, and compliance. Identify trends in employee enquiries and recommend improvements to processes, policies, and knowledge resources. Support the development and maintenance of HR knowledge articles, guidance documents, and standard operating procedures. Employee Relations Support Provide advisory support on employee relations matters including disciplinary, grievance, absence management, performance management, flexible working requests, and workplace conduct issues. Support managers throughout the employee relations process, ensuring fair and consistent application of policies. Assist with investigations, hearings, documentation, and case management activities. Escalate high-risk or complex cases to senior HR colleagues where appropriate. Maintain accurate and confidential case records and documentation. Service Delivery and Governance Ensure HR advisory services are delivered in line with agreed service standards, KPIs, and compliance requirements. Monitor case volumes, resolution times, and service performance metrics. Identify opportunities for process improvement and support implementation of service enhancements. Ensure adherence to employment legislation, organisational policies, and data protection requirements. Support audit and governance activities relating to HR service delivery. Stakeholder Management Build effective working relationships with managers, employees, HR Business Partners, Centres of Excellence, and Shared Services teams. Provide coaching and guidance to managers to enhance people management capability. Act as a trusted advisor on routine and moderately complex people matters. Collaborate with wider HR teams to ensure seamless employee support and issue resolution. Team Leadership and Development Provide day-to-day guidance and support to HR Advisors and team members where applicable. Share best practice and promote consistency across advisory services. Support onboarding, training, and capability development within the HR Advisory team. Foster a culture of continuous improvement, accountability, and customer service excellence.# Key Skills and Experience Essential Significant experience within an HR Advisory, Employee Relations, HR Shared Services, or HR Operations environment. Strong knowledge of employee relations processes and employment legislation. Experience managing complex HR queries and casework. Excellent stakeholder management and communication skills. Ability to interpret and apply HR policies consistently and pragmatically. Strong organisational skills with the ability to manage multiple priorities and deadlines. Experience working within a service delivery or shared services environment. Proficient in HR systems and case management tools. Desirable CIPD Level 5 qualification or equivalent experience. Experience leading or mentoring HR advisory teams. Experience within a large, multi-site, or matrix organisation. Key Competencies Customer Focus Employee Relations Expertise Decision Making and Judgement Influencing and Stakeholder Management Problem Solving Resilience and Adaptability Continuous Improvement Attention to Detail Collaboration and Teamwork If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today.

Critical Facilities Engineer (Shift Lead) Key Points Location: Dundee, Scotland (Onsite) Position: Permanent Salary: £50,500 to £58,500 per annum Shift Pattern: 24/7 Shift Environment Overview We are seeking experienced Critical Facilities Engineers (Shift Leads) to support the operation and maintenance of essential mechanical and electrical infrastructure within a high-availability data centre environment. As the engineering lead on shift, you will be responsible for ensuring critical power, cooling, and life-safety systems operate safely and reliably while supervising technicians and coordinating first-response activities during incidents. This is an excellent opportunity for experienced engineers from data centres, hospitals, utilities, manufacturing, or other mission-critical environments looking to progress their careers within a rapidly growing sector. Key Responsibilities Lead all engineering activities during designated shift periods, acting as the senior technical representative within a live mission-critical environment. Operate, monitor and maintain critical electrical and mechanical infrastructure including UPS systems, standby generators, HV/LV distribution equipment, switchgear, transformers, PDUs, CRAC/CRAH units, chillers, pumps and associated building services plant. Perform routine inspections, operational checks and condition monitoring activities to ensure the reliability and availability of critical infrastructure. Coordinate and oversee planned preventative maintenance activities, ensuring all work is completed safely and in accordance with approved procedures. Respond to infrastructure alarms, equipment failures, power events and cooling incidents, taking ownership of fault diagnosis, escalation and service restoration activities. Act as the first point of technical escalation during critical incidents, ensuring effective communication, coordination and resolution. Carry out fault-finding and troubleshooting across electrical, mechanical and control systems, identifying root causes and supporting long-term corrective actions. Support and participate in switching operations, isolations and maintenance activities in accordance with site safety procedures and operational standards. Review, author and execute maintenance procedures, permits to work, risk assessments, Methods of Procedure (MOPs), Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs). Supervise technicians, specialist vendors and contractors working within live critical environments, ensuring compliance with site standards and safe systems of work. Utilise DCIM, BMS and environmental monitoring platforms to assess infrastructure performance, identify emerging risks and support operational decision making. Maintain accurate shift logs, maintenance records, incident reports and asset documentation, ensuring all activities are correctly recorded and communicated during shift handovers. Support capacity management, power utilisation reviews and cooling performance monitoring to ensure infrastructure remains resilient and fit for future growth. Assist with root cause analysis investigations following equipment failures or operational incidents, implementing corrective and preventative actions where required. Drive high standards of operational excellence, housekeeping, safety and regulatory compliance throughout the facility. Support emergency response activities and business continuity procedures to maintain the availability and resilience of critical services. Mentor junior engineers and technicians, sharing technical knowledge and helping to develop the next generation of critical facilities professionals. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Contact Centre Resource & Performance Analyst Glasgow £29.9k - £35.9k per annum (dependent on skills and qualifications) Full-time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5809 Great customer service doesn't happen by accident. It takes the right people, the right insight, and the confidence to keep improving every single day. That's where you come in. As our Call Centre Resource & Performance Analyst, you'll help make sure our Customer Service Centre is equipped to deliver brilliant experiences for every customer, every time. You'll supervise telephony and omni channel performance, forecasting and resource planning across the department, identify data trends and patterns around contact channels, supervise teams on a shift rotation, compliance and quality management of customer service data, coach colleagues to be even better, and help ensure we're always delivering safe, compliant and genuinely great service. No two days are quite the same. One morning you could be looking at forecasting and resource plans, the next you're helping a Team Manager understand performance trends or carrying out quality reviews that make a real difference to how we support customers. If you enjoy solving problems, asking "why?", and helping teams perform at their best, we'd love to hear from you. If you have experience of supporting customer service centres around resourcing and forecasting and enjoy solving problems, asking "why?", and helping teams perform at their best, we'd love to hear from you. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Planning ahead - responsible for resource planning and forecasting so we have the right people in the right place when our customers need us. Keeping an eye on live performance (Realtime Desk) - monitoring customer demand and helping the operation respond in real time. Identifying opportunities - Analysing shrinkage, telephony performance and managing planned absence. Championing quality - reviewing customer interactions, verifying complaints and giving meaningful feedback that helps our teams grow. Turning data into insight - producing performance reporting that helps Team Managers understand what's working, what isn't, and where we can improve. Pitching in when it matters - supporting the wider Customer Service Centre, including frontline customer support and supervisory duties on a dedicated supervisor rotation. What you will need Experience of using telephony and Omni Channel platforms Understand how customer service operations work and what great service looks like. Proven experience with workforce planning, forecasting and/or real-time performance management. Have experience with workforce management or contact centre systems (a bonus, not a deal-breaker).this is a must Can analyse performance data and turn it into practical recommendations. Enjoy coaching and giving constructive feedback that helps others succeed. Understand the importance of quality, compliance and can identify areas of opportunity to improve performance standards Communicate clearly and confidently with people at all levels. Have a great eye for detail and enjoy getting things right. Can work flexibly and support department during busy periods and standby cover across Winter months. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Ultimately this role is a balance between hands on technical support and being part of the team and team leadership, driving a culture of best practice and motivating the service desk team. Key Responsibilities: Act as the main escalation point for the Level 1 and Level 2 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. For more information and to submit your interest, please apply with an updated CV. Candidates for this role must be within a commutable distance of Portsmouth due to the 4 days on site weekly requirement. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

Senior Project Manager / Project Director - Toronto Senior Project Manager / Project Director - are you a Project Manager looking to take your career overseas? We are partnering with our client who is one of North America's major construction contractors ($4bn t/o) to appoint Senior Project Managers / Project Directors to major deliver design and build projects across Toronto. Why Apply: This is an exciting opportunity for suitable for Project Managers, Senior Project Managers and Project Directors to join one of Canada's longest standing building contractors commercial, healthcare, datacentres, aviation, defence, laboratories and life science projects ranging from $50m - $1bn (circa 25m - 500m). Toronto is listed as one of the 'World's Best Cities to Live' pretty much every year - it's a clean, safe, family-friendly city boasting a vibrant construction market and welcoming ex-pat community. The Package: - Basic salary of $185K - $260K ( 100K - 140K) - Profit Related Company Bonus ($10K - $30K) - Tax free relocation package ($10K - $20K) - Company Car or Car Allowance ($7K) - Pension scheme (6% matched) Key Benefits: - Relocate your career to Toronto - one of the 'World's Best Cities to Live' - Excellent opportunities for progression and work life / balance - Opportunity to relocate with a leading Tier 1 contractor - Full order book for 2028 / 2029 / 2030 and beyond Responsibilities & Duties: - Manage construction activities to ensure project is built on schedule budget - Work with the pre-construction team to develop the project budget - Hire key personnel and subcontractors to deliver the project - Manage the project administration and daily operations - Monitor the change management process Requirements: - Experience working on large scale projects valued at 25m+ - Experience managing programme, safety and quality on site - Experience working for Tier 1 or Tier 2 contractor - Willing and able to relocate to Canada To qualify for the higher rate of pay you must be able to demonstrate a track record working as a Project Manager on D&B projects ( 50m+) for a Tier 1 or Tier 2 contactor. For any further information on this Project Manager / Senior Project Manager / Project Director vacancy please apply with your CV attached or contact Mark Dalgleish at Saxton Recruitment on (phone number removed). Key Roles - Project Director / Senior Project Manager / Project Manager Building Partnerships

Job Title: Financial Controller Location: Bristol office, hybrid (minimum three days a week onsite) Salary: £50,285 per annum Job Type: Fixed term maternity cover, approximately 15 months. Minimum 30 hours a week, up to full time (37.5 hours) The Role: This role covers the current post-holder's maternity leave for an anticipated 15 months. As Financial Controller you will lead CSE's finance team, directing and overseeing the finance function in compliance with appropriate accounting standards and practices, company and charity law. You will provide timely, accurate financial and management information to support strategic decision-making and effective budgetary control by our Senior Leadership Team, Trustees, project managers and other budget holders. You will line manage the Finance Manager and Finance Assistant, and be a member of CSE's Senior Management Team. Reporting to the Director of Finance and Operations, you will work alongside the wider Operations Team to provide operational support that underpins delivery of our charitable mission. This is a fast-paced role and we need someone who can get up to speed with minimal delay. Specific responsibilities: An applicant appointed to the role will be expected to: Take responsibility for day-to-day accounting, invoicing, payroll, VAT returns, payments and banking, credit control and cash management, including timely monthly management accounts. Line manage the Finance Manager and Finance Assistant. Co-ordinate the annual budget cycle and mid-year budget refresh alongside the Director of Finance & Operations and SLT. Attend monthly SMT meetings to share the previous month's financial results and handle related queries. Prepare accurate, accessible reports on organisational, team, staff and project financial indicators to support timely decision-making. Maintain the organisation's financial records to appropriate accounting standards and prepare documentation for the annual audit and other statutory reporting. Liaise with CSE's auditors to enable an effective and timely annual audit. Support project managers to plan and manage project budgets, providing financial data for reporting to clients and funders. Provide expertise on financial costing and monitoring approaches for new project funding proposals, reflecting funder requirements. Provide finance support to Retrofit West CIC, including financial reporting, statutory obligations and payroll as required. About you: Essential attributes for this role include: Fully qualified ACA, ACCA or equivalent accountant. At least seven years' post-qualification experience, including at least five years in a financial management role. Working knowledge of accounting standards, VAT and HMRC regulations in England, including requirements applicable to a UK charity with a trading subsidiary. Experience of leading the preparation for an annual audit. Experience of preparing routine financial and management information reports for senior executives and staff. Experience of using timesheet software to track allocation of staff time to different cost centres. High level competence with Sage accounting software and MS Excel. Able to analyse, structure and sense-check financial data to produce clear, informative reports, with excellent attention to detail. Excellent written and verbal communication skills, with proven management skills. Self-motivated and organised, able to work with limited supervision and manage conflicting priorities. Benefits: CSE offer a range of other benefits including: You will be entitled to 25 days' paid holiday (plus statutory holidays) Company pension scheme with 8% employer and 6% employee contributions Subsidised bike purchase and Tech Scheme Life Assurance Health Cash plan Retail discounts Discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses. We are flexible with working hours and will discuss this openly if you are invited to interview. How to apply To submit your application, please click the apply button and check your emails for the link to the full job description and the application form, which must be filled in to complete your application. You can also download the application form from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered. The closing date for applications is 5pm on Monday 7 September 2026. The earliest start date is early October 2026. This role requires a basic DBS check. If invited to interview, we will ask for evidence of eligibility to work in the UK.

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations. Electrical Wholesale Branch Manager (Profit Centre Manager) Upto £65k + Car + Profit Share South Yorkshire Our client is a leading Electrical Wholesaler in the UK and we are delighted to assist them in their search for a Branch Manager at their site in South Yorkshire. Please note that there are opportunities at branches in Rotherham and Sheffield. As Branch Manager, you will be the Profit Centre Manager or PCM and have full autonomy over sales, purchasing, staffing and logistics. You will want to build first class relationships with customers, suppliers and staff and use those relationships to develop profitable sales in an efficient and well organised business to allow you to generate Profit Sharing for you and your team. Customer service excellence will be at the forefront of everything that you do. As the MD in your business model, you will have full autonomy to do whatever is needed to satisfy your customer's requirements. Key Responsibilities as Electrical Wholesale Branch Manager (Profit Centre Manager) Set and maintain exceptional standards of customer service Develop long term relationships with customers and suppliers Drive activity to produce profitable sales Actively develop new business opportunities Manage team performance Take care of Health & Safety in your business to keep your team safe and well Understand and manage your own profit and loss sheet, management accounts and sales performance data Ideal person for the Electrical Wholesale Branch Manager (Profit Centre Manager) role: From an electrical wholesale background with experience across Sales Management and Profit Centres Excellent People Leadership skills Ability to maximise opportunities and drive businesses forward Excellent communication and commercial skills. This is a fantastic opportunity - we look forward to your application . Strive Supply Chain Limited & associated businesses acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C's, Privacy Policy and Disclaimers which can be found at strive. co. uk .

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Electrical Engineer to join the team located in Oxford. The successful candidate will be able to install and maintain new plant and equipment when required, ensuring that plant faults and defects are swiftly rectified. Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems Test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works Undertake Upgrade & Install work Understand and interpret technical drawings / instructions / processes & O&M's Ensure completion of all reactive Helpdesk Requests Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly Ensure that financial processes are adhered to at all times Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident) Determine the root cause and action items required to restore availability and prevent a recurrence Review and submit to the Technical Services Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house system Experience Required: Essential 18th Edition Electrical Wiring Regulations Desirable Experience working with building management systems including fault finding and operator use Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk Assessment etc. Health & Safety Qualified i.e. IOSH and/or NEBOSH Testing and Inspection of Electrical systems Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes Be or have been an Authorised Person e.g. (AP15/12) Water hygiene L8

The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Project Manager Location: Chippenham, Wiltshire Salary: £70,000 to £85,000 + Car Allowance + Excellent Benefits Sector: High Tech Construction Data Centres Job Type: Permanent Full Time Site Based Deliver the Infrastructure Behind a Major Hyperscale Data Centre We're looking for an experienced Project Manager to lead the delivery of a major infrastructure package on a hyperscale data centre development in Chippenham. This is a fantastic opportunity to work on a technically advanced, engineering led project where you'll oversee the delivery of critical infrastructure that will support multiple data halls and the wider campus. From enabling works and below ground utilities through to reinforced concrete structures and technical coordination, you'll play a key role in bringing this mission critical development to life. If you've built your career delivering complex infrastructure or construction projects for a main contractor, we'd love to hear from you. The Role As Project Manager , you'll take full responsibility for the safe, compliant and commercially successful delivery of a complex infrastructure package, ensuring projects are delivered on programme, within budget and to the highest quality standards. Working closely with Design, Commercial and Construction teams, you'll lead multidisciplinary project teams while managing technical coordination, stakeholder relationships, commercial performance and programme delivery throughout the project lifecycle. Your responsibilities will include: Leading the delivery of major infrastructure works supporting a hyperscale data centre development. Managing earthworks, cut and fill operations, piling, foundations, drainage, attenuation systems and utility installations. Overseeing reinforced concrete foundations, HV and MV infrastructure, underground services and technical coordination. Managing project budgets, forecasting, programme delivery and commercial performance. Coordinating design development, statutory approvals and consultant teams. Leading subcontractors and maintaining strong relationships with clients, utility providers and key stakeholders. Driving health and safety, quality assurance and right first time delivery across the project. We're Looking for Someone Who Has: Proven experience managing major construction or infrastructure projects as a main contractor. Strong knowledge of earthworks, piling, foundations, drainage, utilities, roads and external works. Experience managing commercial performance, forecasting, programme delivery and cost control. A good working knowledge of NEC and JCT contracts. Experience leading multidisciplinary project teams and managing complex stakeholder relationships. A strong understanding of design and build project delivery. Experience within data centres or other mission critical construction environments would be highly advantageous. What's on Offer? £70,000 to £85,000 salary Car Allowance Competitive pension scheme BUPA Healthcare and Cash Plan Electric vehicle scheme Cycle to Work scheme Eyecare vouchers 25 days' holiday plus Bank Holidays Birthday day off Apply Today If you're looking to lead the delivery of critical infrastructure on one of the UK's most technically advanced mission critical projects, we'd love to hear from you. Apply today or get in touch for a confidential conversation about the opportunity.

Our client is a Global FinTech with offices around the world inc Bristol and London in the UK seeking a Product Owner with experience using AI tools. This Product Owner role can be based out of London (Cornhill EC3) offices or Bristol (Aztec West) . Ideally 3 days per week in the office and 2 days from home . Location: London or Bristol ( you can work out of either ) - Hybrid, 3 days in the office Salary: to £90,000 p/a dependent on experience + excellent benefits Our client is on its most transformative journey yet, embedding artificial intelligence natively across its products to redefine financial operations for the world's top banks and asset managers. They are constantly innovating to cement their industry-leading position for the next decade. Working with their product development centres they are building AI-powered modern software using constantly evolving agile practices, with AI embedded natively throughout their development workflows. Independent autonomous teams build, maintain, and support services, developing deep expertise in both technology and business domains. You will be an AI-native product thinker who uses AI tools daily to amplify their impact, influence product direction, and grow personally in a friendly and welcoming environment. Experience • Experience as a Product Owner, Business Analyst, or similar role in software development. • Experience using AI tools to enhance requirements gathering, documentation, or product analysis activities. • Demonstrated ability to integrate AI into day-to-day product ownership tasks while maintaining quality and control. • Experience working in Agile teams with iterative delivery cycles. • Exposure to enterprise software, SaaS platforms, or complex B2B products is highly beneficial. • Experience in software vendor environments. Key Skills • Excellent user story writing skills, with clear acceptance criteria and process documentation, leveraging AI tools to improve clarity, coverage, and consistency. • Strong understanding of Agile principles, especially Scrum or Kanban. • Ability to collaborate effectively with engineers and product team. • Strong analytical mindset and ability to make data-driven decisions. • Excellent communication, coordination, and stakeholder-management skills. • Ability to translate business language into technical details. • Proficiency with AI tools (such as Claude or Kiro, Copilot Studio) to accelerate user story writing, requirements analysis, and product documentation. • Ability to critically evaluate AI-generated outputs and apply sound product judgement to shape AI-assisted features and workflows. Desirable Skills • Experience working independently with complex, configurable enterprise systems where requirements are non-linear and highly domain specific. • Hands-on experience using AI-assisted tools in a Product Owner or Business Analyst workflow. • Experience with generative AI tools or AI-assisted product features. • Understanding of how AI can be applied in enterprise products. • Basic understanding of APIs, data models, SQL, or reading technical logs is an advantage. • Hands-on experience with tools like Jira and Confluence. • Experience using intelligence tools for engineering analytics and backlog management is preferred. Job Responsibilities • Define, prioritise, and manage the product backlog to ensure delivery of high-value features aligned with business objectives and customer needs. • Work with stakeholders, customers, and internal teams to gather requirements, augmenting discovery with AI-assisted analysis (e.g. summarising workshops, identifying gaps, generating follow-up questions). • Translate requirements into clear functional specifications, user stories, acceptance criteria, workflow diagrams, and use cases, using AI tools to improve structure, completeness, and speed of delivery. • Collaborate closely with engineering, QA, UX, and architecture teams throughout the product lifecycle. • Develop a deep understanding of the product, domain, customer workflows, and business rules to inform product decisions. • Lead Agile ceremonies such as backlog refinement, sprint planning, sprint reviews, and product demos. • Use AI to support backlog refinement by suggesting story breakdowns, identifying edge cases, and highlighting dependencies • Validate product functionality, support testing cycles, and ensure delivered features meet acceptance criteria and quality standards. • Review and understand incoming support tickets to categorise issues, severity, and business impact. • Prioritise tickets and assign them effectively to the appropriate engineering or product teams. • Provide clear timelines, status updates, and progress communication to the support organisation. • Identify recurring issues and convert them into backlog items, improvements, or product enhancements, leveraging AI to detect trends and prioritisation opportunities. Benefits • Flexible benefits to include company pension scheme (matched up to 5%), life assurance, income protection and private medical insurance • The opportunity to work and develop in a growing and market leading organisation • 25 days annual leave (increasing with service to 28 days)