Company Profile CBRE is a leading provider of integrated facilities and corporate real estate management services. Our mission is to realise the potential of our clients, professionals and partners by building the real estate solutions of the future. We are seeking a proactive and service-focused MAC Coordinator to support the delivery of Moves and Changes, occupancy management, and workplace change activities across the UK estate. The role will help coordinate move requests from start to finish, maintain accurate occupancy data, support reporting, and work closely with FM, Workplace Services, Real Estate, stakeholders, end users, and external suppliers to ensure a smooth and professional workplace experience. The role will also provide general support for ad hoc CAD requests and contribute to small project work as needed, under guidance from a senior MAC team member. Role Summary: Key responsibilities include: Supporting the MAC Lead with moves, changes, occupancy management, and minor project activity. Helping deliver UK moves from initial request through to completion, aligned with internal processes and service expectations. Maintaining and updating the Manhattan Occupancy Management system . Acting as a point of contact and escalation route for CBRE across occupancy and MAC-related processes. Building strong relationships with stakeholders across Jefferies, CBRE teams, Workplace Services, Real Estate, and end users. Reporting on occupancy information, MAC activity, and minor project progress. Assisting with test fits across the client's Real Estate portfolio Managing offsite furniture storage with external suppliers and monitoring stock levels. Ensuring delivery against contract requirements, KPIs, SLAs, and reporting obligations. Experience Required: Experience working in a similar service-focused role within a fast-paced environment. Strong customer service skills and the ability to maintain high service standards with colleagues and stakeholders. AutoCAD experience. Experience managing/coordinating workplace moves, changes and occupancy processes. Ability to manage multiple tasks at once and deliver work to agreed outcomes and deadlines. Strong administrative and reporting capability, particularly around occupancy data, MAC activities, and project progress. High level of Microsoft computer literacy, including Excel, PowerPoint, Word. Ability to build and maintain positive relationships with internal teams, client stakeholders, end users, and external suppliers. Desirable Previous experience within Banking or Professional Services environments. Experience using or maintaining an occupancy management system/desk booking tool, specifically Manhattan One/Space Scheduler Knowledge of furniture systems, reconfiguration processes, and workplace furniture stock management. Experience working in or supporting a trading floor environment. Experience managing offsite storage and liaising with external suppliers. Aptitudes Highly service-minded with a strong focus on customer experience. Self-starter who can work independently and consistently deliver to required outcomes. Numerate, accurate, and detail-focused. Confident, proactive, and able to use initiative. Flexible and able to prioritise competing tasks and deadlines. Strong verbal and written communication skills. Positive attitude and professional approach to handling general support and ad hoc tasks. Able to collaborate effectively across multiple teams, including FM, Workplace Services, Real Estate, account leadership, and client stakeholders.
Aug 14, 2026
Full time
Company Profile CBRE is a leading provider of integrated facilities and corporate real estate management services. Our mission is to realise the potential of our clients, professionals and partners by building the real estate solutions of the future. We are seeking a proactive and service-focused MAC Coordinator to support the delivery of Moves and Changes, occupancy management, and workplace change activities across the UK estate. The role will help coordinate move requests from start to finish, maintain accurate occupancy data, support reporting, and work closely with FM, Workplace Services, Real Estate, stakeholders, end users, and external suppliers to ensure a smooth and professional workplace experience. The role will also provide general support for ad hoc CAD requests and contribute to small project work as needed, under guidance from a senior MAC team member. Role Summary: Key responsibilities include: Supporting the MAC Lead with moves, changes, occupancy management, and minor project activity. Helping deliver UK moves from initial request through to completion, aligned with internal processes and service expectations. Maintaining and updating the Manhattan Occupancy Management system . Acting as a point of contact and escalation route for CBRE across occupancy and MAC-related processes. Building strong relationships with stakeholders across Jefferies, CBRE teams, Workplace Services, Real Estate, and end users. Reporting on occupancy information, MAC activity, and minor project progress. Assisting with test fits across the client's Real Estate portfolio Managing offsite furniture storage with external suppliers and monitoring stock levels. Ensuring delivery against contract requirements, KPIs, SLAs, and reporting obligations. Experience Required: Experience working in a similar service-focused role within a fast-paced environment. Strong customer service skills and the ability to maintain high service standards with colleagues and stakeholders. AutoCAD experience. Experience managing/coordinating workplace moves, changes and occupancy processes. Ability to manage multiple tasks at once and deliver work to agreed outcomes and deadlines. Strong administrative and reporting capability, particularly around occupancy data, MAC activities, and project progress. High level of Microsoft computer literacy, including Excel, PowerPoint, Word. Ability to build and maintain positive relationships with internal teams, client stakeholders, end users, and external suppliers. Desirable Previous experience within Banking or Professional Services environments. Experience using or maintaining an occupancy management system/desk booking tool, specifically Manhattan One/Space Scheduler Knowledge of furniture systems, reconfiguration processes, and workplace furniture stock management. Experience working in or supporting a trading floor environment. Experience managing offsite storage and liaising with external suppliers. Aptitudes Highly service-minded with a strong focus on customer experience. Self-starter who can work independently and consistently deliver to required outcomes. Numerate, accurate, and detail-focused. Confident, proactive, and able to use initiative. Flexible and able to prioritise competing tasks and deadlines. Strong verbal and written communication skills. Positive attitude and professional approach to handling general support and ad hoc tasks. Able to collaborate effectively across multiple teams, including FM, Workplace Services, Real Estate, account leadership, and client stakeholders.
Independent Living Coordinator Location: Runnymede Court and Jubilee Court - Stockport Reporting to the Independent Living Manager, the Independent Living Coordinator will be part of a team who provide supportive, responsive, effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is responsible for promoting and maximising independence for older people within a user led environment in line with the Great Places Service Commitment framework. What you ll be doing Supporting customers, involving relevant parties where appropriate, to maintain their independence and thrive in their tenancy and community. Responsible for all aspects of tenancy management, including; voids, allocations, managing tenancy end and new tenancies, customer inductions, rents, ASB and challenging behaviour and breaches of occupancy agreements and the reporting and monitoring of repairs, maintenance and adaptations. Responsible for general building management, health and safety, maintaining security and building compliance. Supporting the welfare of customers, providing welfare checks in line with the service offer, responding to alarm calls and emergencies when on site and working closely with customers relatives and support agencies to ensure that customers housing and support needs are met; Completing Personal Safety Plans with all customers as required taking a Person Centred Approach to provide advice and guidance to customers to maintain their security and safety, assisting them to identify any risks and how these might be managed; Maintaining accurate and timely records as required for the role and in line with Data Protection regulations, to ensure that information is recorded and shared as required to support customers and maintain the safety of services; Actively promoting partnership working with other agencies, signposting their services to our customers where appropriate and supporting our customers to access relevant services; Encouraging and supporting customers to organise or access social activities, encouraging engagement with other agencies and the wider community; Ensuring any safeguarding concerns are promptly dealt with and appropriate action is taken; Adhering to relevant guidelines and workflows, working in line with the Great Places Service Commitment framework. What you ll need Experience and understanding of safeguarding of vulnerable adults.Experience of administration and recording procedures, with an in depth understanding of confidentiality; Working experience of applying Health & safety legislation; Relevant professional qualification/memberships or equivalent experience; Experience of basic housing processes and welfare benefits;Have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions; Able to travel to multiple locations; Driving licence and access to transport . What we need from you Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail; Effective liaison with colleagues and other stakeholders to give or find information to resolve problems; Highly organised with an ability to plan, prioritise and manage deadlines; Use of the relevant range of Microsoft Office applications; Awareness of working within budgets and Value for Money and first line response to complaints You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward s for going above & beyond Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. Closing date: 10th August 2026 Shortlist date: TBC Interview date: TBC
Aug 14, 2026
Full time
Independent Living Coordinator Location: Runnymede Court and Jubilee Court - Stockport Reporting to the Independent Living Manager, the Independent Living Coordinator will be part of a team who provide supportive, responsive, effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is responsible for promoting and maximising independence for older people within a user led environment in line with the Great Places Service Commitment framework. What you ll be doing Supporting customers, involving relevant parties where appropriate, to maintain their independence and thrive in their tenancy and community. Responsible for all aspects of tenancy management, including; voids, allocations, managing tenancy end and new tenancies, customer inductions, rents, ASB and challenging behaviour and breaches of occupancy agreements and the reporting and monitoring of repairs, maintenance and adaptations. Responsible for general building management, health and safety, maintaining security and building compliance. Supporting the welfare of customers, providing welfare checks in line with the service offer, responding to alarm calls and emergencies when on site and working closely with customers relatives and support agencies to ensure that customers housing and support needs are met; Completing Personal Safety Plans with all customers as required taking a Person Centred Approach to provide advice and guidance to customers to maintain their security and safety, assisting them to identify any risks and how these might be managed; Maintaining accurate and timely records as required for the role and in line with Data Protection regulations, to ensure that information is recorded and shared as required to support customers and maintain the safety of services; Actively promoting partnership working with other agencies, signposting their services to our customers where appropriate and supporting our customers to access relevant services; Encouraging and supporting customers to organise or access social activities, encouraging engagement with other agencies and the wider community; Ensuring any safeguarding concerns are promptly dealt with and appropriate action is taken; Adhering to relevant guidelines and workflows, working in line with the Great Places Service Commitment framework. What you ll need Experience and understanding of safeguarding of vulnerable adults.Experience of administration and recording procedures, with an in depth understanding of confidentiality; Working experience of applying Health & safety legislation; Relevant professional qualification/memberships or equivalent experience; Experience of basic housing processes and welfare benefits;Have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions; Able to travel to multiple locations; Driving licence and access to transport . What we need from you Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail; Effective liaison with colleagues and other stakeholders to give or find information to resolve problems; Highly organised with an ability to plan, prioritise and manage deadlines; Use of the relevant range of Microsoft Office applications; Awareness of working within budgets and Value for Money and first line response to complaints You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward s for going above & beyond Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. Closing date: 10th August 2026 Shortlist date: TBC Interview date: TBC
About The Role What you can expect from us We offer a competitive salary of £31,350 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role Help Us Keep Our Customers Safe We are looking for an organised and detail-oriented Fire Safety Compliance Coordinator to join our Fire Safety Team. In this important role, you will support the delivery of fire safety compliance programmes by maintaining accurate records, managing compliance data and systems, supporting audits, and helping ensure that all required certifications and remedial actions are tracked and completed. This is an excellent opportunity for someone with strong administrative and analytical skills who enjoys working with data, systems, and colleagues across a variety of teams to help deliver a safe and compliant service for our customers. Role requirements This is a hybrid role where the candidate will be required to attend our Liverpool Watson Office on Monday and Tuesday each week and working from or site for the rest of the week as required. What You'll Be Doing Maintaining Compliance Records Maintain accurate and up-to-date records of planned and completed fire safety compliance work. Ensure information is recorded correctly for compliance monitoring and financial purposes. Support the Fire Safety Team in maintaining robust compliance documentation. Certification and Remedial Actions Record and monitor landlord compliance certificates and reports. Identify non-compliances, defects, and additional remedial works and escalate these to the appropriate colleagues. Support the monitoring and completion of follow-up actions. Information Analysis and Reporting Analyse performance information relating to fire safety compliance programmes. Produce and validate reports to support service performance monitoring. Assist in tracking the delivery of compliance work programmes against targets. System Administration Support the effective administration of compliance and asset management systems. Raise and manage work orders, budgets, invoices, and payments as required. Maintain the integrity and accuracy of data across systems. Audit Support Provide accurate and timely information to support internal and external audit requirements. Help demonstrate compliance through effective record management and reporting. What We're Looking For Essential Experience of monitoring performance information relating to planned maintenance or compliance work programmes. Knowledge and understanding of property maintenance, asset management, or planned works. Experience working in a customer-focused environment. Excellent organisational skills with a methodical and structured approach to work. Ability to work independently whilst also contributing effectively within a team. Strong written and verbal communication skills. Good IT skills, including experience using: Microsoft Excel and Word Database systems Housing Asset Management systems or similar business systems Qualifications Educated to GCSE standard or equivalent qualification or experience. Level 2 VRQ (or equivalent qualification) in Asset and Building Compliance Awareness. Desirable Knowledge of housing management, business planning, or asset management systems. Understanding of compliance-related databases and finance systems. Experience working within the housing or property sector. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 14, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £31,350 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role Help Us Keep Our Customers Safe We are looking for an organised and detail-oriented Fire Safety Compliance Coordinator to join our Fire Safety Team. In this important role, you will support the delivery of fire safety compliance programmes by maintaining accurate records, managing compliance data and systems, supporting audits, and helping ensure that all required certifications and remedial actions are tracked and completed. This is an excellent opportunity for someone with strong administrative and analytical skills who enjoys working with data, systems, and colleagues across a variety of teams to help deliver a safe and compliant service for our customers. Role requirements This is a hybrid role where the candidate will be required to attend our Liverpool Watson Office on Monday and Tuesday each week and working from or site for the rest of the week as required. What You'll Be Doing Maintaining Compliance Records Maintain accurate and up-to-date records of planned and completed fire safety compliance work. Ensure information is recorded correctly for compliance monitoring and financial purposes. Support the Fire Safety Team in maintaining robust compliance documentation. Certification and Remedial Actions Record and monitor landlord compliance certificates and reports. Identify non-compliances, defects, and additional remedial works and escalate these to the appropriate colleagues. Support the monitoring and completion of follow-up actions. Information Analysis and Reporting Analyse performance information relating to fire safety compliance programmes. Produce and validate reports to support service performance monitoring. Assist in tracking the delivery of compliance work programmes against targets. System Administration Support the effective administration of compliance and asset management systems. Raise and manage work orders, budgets, invoices, and payments as required. Maintain the integrity and accuracy of data across systems. Audit Support Provide accurate and timely information to support internal and external audit requirements. Help demonstrate compliance through effective record management and reporting. What We're Looking For Essential Experience of monitoring performance information relating to planned maintenance or compliance work programmes. Knowledge and understanding of property maintenance, asset management, or planned works. Experience working in a customer-focused environment. Excellent organisational skills with a methodical and structured approach to work. Ability to work independently whilst also contributing effectively within a team. Strong written and verbal communication skills. Good IT skills, including experience using: Microsoft Excel and Word Database systems Housing Asset Management systems or similar business systems Qualifications Educated to GCSE standard or equivalent qualification or experience. Level 2 VRQ (or equivalent qualification) in Asset and Building Compliance Awareness. Desirable Knowledge of housing management, business planning, or asset management systems. Understanding of compliance-related databases and finance systems. Experience working within the housing or property sector. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Payroll Coordinator Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. We one of England s fastest-growing school food providers, serving around one million students every day across more than 1,500 schools. We are dedicated to delivering high-quality, nutritious meals that support student wellbeing and enjoyment. Our brands include Innovate, Cucina, Chapter One (Independent Schools), Hutchison, and Dolce , reflecting our breadth of experience and reach across the school catering sector. We re now looking for a talented and highly organised Payroll Coordinator to join and play a vital role in supporting our business. Guided by our values, integrity, bold, impactful, humble and community ; you will help us shape a workplace and culture we can all be proud of. What you ll be Doing We are looking for a Payroll Coordinator ? to assist and work alongside the team and Payroll Manager with the smooth running of the Payroll Department. While the most important task for a payroll team is ensuring that all employees are paid on time and with the correct amount, there are also other important duties which must be performed. This includes the distribution of many important forms and reports, many of which are essential for tax purposes. Key Responsibilities: Working within a busy payroll team Is able to work to tight deadlines and prioritise workloads in order to reach the payroll turnaround. Working closely with the current outsourced provider (iTrent) to ensure a prompt and efficient payroll and pension service ensuring compliance with legislation and reporting requirements. Including checking the administration of starters, leavers, for both payroll and pensions, along with any other adhoc administrative tasks. Submitting ALL Pension on a monthly basis in a timely manner, compliant to the relevant legislation and delivered in accordance with strict deadlines, along with communication with Pension stakeholders. What are we looking for? The ability to work well under pressure, and comfortable in a very flexible, fast paced working environment. A proactive approach and able to work under own initiative and within a team. Liaise with HR, Finance and any other key stakeholders to ensure work is submitted and processed in a timely fashion, urgent items are prioritised and that any issues are highlighted and resolved as quickly as possible. General administration, including reporting, P45s and a spectrum of emails. To support the completion and submission of all annual returns to HMRC and pension providers to the published deadlines and in the most efficient manner. To assist Finance in any monthly payroll reconciliations. Strong Excel skills What s in It for You? The opportunity to build a career you can be proud of in a growing business. Access to a wide range of free training, qualifications, and development opportunities 25 days annual leave plus bank holidays Staff discount scheme across 850+ retailers Pension scheme and other great company benefits Monthly incentives and recognition for top performers Our Team If you re looking for your next step and want to be part of an organisation that genuinely makes a difference, we d love to hear from you. IFG are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which IFG will pay for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.
Aug 14, 2026
Full time
Payroll Coordinator Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. We one of England s fastest-growing school food providers, serving around one million students every day across more than 1,500 schools. We are dedicated to delivering high-quality, nutritious meals that support student wellbeing and enjoyment. Our brands include Innovate, Cucina, Chapter One (Independent Schools), Hutchison, and Dolce , reflecting our breadth of experience and reach across the school catering sector. We re now looking for a talented and highly organised Payroll Coordinator to join and play a vital role in supporting our business. Guided by our values, integrity, bold, impactful, humble and community ; you will help us shape a workplace and culture we can all be proud of. What you ll be Doing We are looking for a Payroll Coordinator ? to assist and work alongside the team and Payroll Manager with the smooth running of the Payroll Department. While the most important task for a payroll team is ensuring that all employees are paid on time and with the correct amount, there are also other important duties which must be performed. This includes the distribution of many important forms and reports, many of which are essential for tax purposes. Key Responsibilities: Working within a busy payroll team Is able to work to tight deadlines and prioritise workloads in order to reach the payroll turnaround. Working closely with the current outsourced provider (iTrent) to ensure a prompt and efficient payroll and pension service ensuring compliance with legislation and reporting requirements. Including checking the administration of starters, leavers, for both payroll and pensions, along with any other adhoc administrative tasks. Submitting ALL Pension on a monthly basis in a timely manner, compliant to the relevant legislation and delivered in accordance with strict deadlines, along with communication with Pension stakeholders. What are we looking for? The ability to work well under pressure, and comfortable in a very flexible, fast paced working environment. A proactive approach and able to work under own initiative and within a team. Liaise with HR, Finance and any other key stakeholders to ensure work is submitted and processed in a timely fashion, urgent items are prioritised and that any issues are highlighted and resolved as quickly as possible. General administration, including reporting, P45s and a spectrum of emails. To support the completion and submission of all annual returns to HMRC and pension providers to the published deadlines and in the most efficient manner. To assist Finance in any monthly payroll reconciliations. Strong Excel skills What s in It for You? The opportunity to build a career you can be proud of in a growing business. Access to a wide range of free training, qualifications, and development opportunities 25 days annual leave plus bank holidays Staff discount scheme across 850+ retailers Pension scheme and other great company benefits Monthly incentives and recognition for top performers Our Team If you re looking for your next step and want to be part of an organisation that genuinely makes a difference, we d love to hear from you. IFG are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which IFG will pay for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.
Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish at 2.15pm Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Aug 14, 2026
Full time
Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish at 2.15pm Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
As a Day Opportunities Support Worker, you'll be supporting adults with learning disabilities, each with their own unique needs, abilities and interests. You'll help them engage in fun, personalised activities that build social networks, promoting choice and inclusion whilst ensuring they are safe and well. What you'll do: Engage in fulfilling personalised activities: Support service users to take part in activities tailored to their individual physical, mental, social and emotional needs, such as sensory experiences, cooking, arts and crafts, gardening, bowling, trips to the cinema and sharing their hobbies. Help with daily living activities: Support service users with eating, drinking, mobility, personal care and medication, ensuring everyone is treated with dignity and respect. Provide tailored support: Support wheelchair users with moving and positioning activities, as well as supporting service users who present challenging behaviours through positive behaviour support, following robust induction and training. Promote community involvement: Support service users in their involvement in local community projects, helping them to integrate and develop important social networks. Build relationships: Establish positive connections with service users, celebrating their achievements and milestones. What we're looking for: You may already have experience of providing care, but it's not essential - we provide all the training you need to be a great Day Opportunities Support Worker. What's more important to us is that you have the right values, skills and motivations to enable people to lead full and active lives as independently as possible. Patience and dedication: A genuine desire to help others and make a positive and lasting difference to their lives. Your commitment to promoting independence, will empower our service users to learn, grow in confidence and enjoy a wide range of interesting activities. Empathy and compassion: Understand and share the feelings of others to build trust and provide emotional support. Flexible and resilient: Responsive, flexible and able to work without direct supervision. Resilient under pressure and can adapt positively to changing situations and demands. Communication skills: Clear and effective communicator and the ability to interact with service users with a diverse range of complex communication and sensory support needs. Team player: Enjoy working closely with others to provide the best support possible. We would love to hear from you about your experience and transferable skills. If you would like to arrange an informal chat to discuss the role and what you can bring to the team, please contact us using the details below. Why join us? Rewarding work: Make a real difference in the lives of our service users, knowing that you can create a lasting impact while building a great career. Career growth and development: We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and your career. Supportive environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. For this role there is no requirement to work evenings, weekends, or bank holidays. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. Other roles you may have experience of could include: Care Assistant, Mental Health Support Worker, Community Support Worker, Home Carer, Disability Support Worker, Health Care Assistant, Activity Coordinator, Day Activities Coordinator, Day Service Facilitator, Day Opportunities Facilitator, Wellbeing Coordinator, Learning Support Assistant, Teaching Assistant, Special Educational Needs Coordinator and SEND Assistant. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Aug 14, 2026
Full time
As a Day Opportunities Support Worker, you'll be supporting adults with learning disabilities, each with their own unique needs, abilities and interests. You'll help them engage in fun, personalised activities that build social networks, promoting choice and inclusion whilst ensuring they are safe and well. What you'll do: Engage in fulfilling personalised activities: Support service users to take part in activities tailored to their individual physical, mental, social and emotional needs, such as sensory experiences, cooking, arts and crafts, gardening, bowling, trips to the cinema and sharing their hobbies. Help with daily living activities: Support service users with eating, drinking, mobility, personal care and medication, ensuring everyone is treated with dignity and respect. Provide tailored support: Support wheelchair users with moving and positioning activities, as well as supporting service users who present challenging behaviours through positive behaviour support, following robust induction and training. Promote community involvement: Support service users in their involvement in local community projects, helping them to integrate and develop important social networks. Build relationships: Establish positive connections with service users, celebrating their achievements and milestones. What we're looking for: You may already have experience of providing care, but it's not essential - we provide all the training you need to be a great Day Opportunities Support Worker. What's more important to us is that you have the right values, skills and motivations to enable people to lead full and active lives as independently as possible. Patience and dedication: A genuine desire to help others and make a positive and lasting difference to their lives. Your commitment to promoting independence, will empower our service users to learn, grow in confidence and enjoy a wide range of interesting activities. Empathy and compassion: Understand and share the feelings of others to build trust and provide emotional support. Flexible and resilient: Responsive, flexible and able to work without direct supervision. Resilient under pressure and can adapt positively to changing situations and demands. Communication skills: Clear and effective communicator and the ability to interact with service users with a diverse range of complex communication and sensory support needs. Team player: Enjoy working closely with others to provide the best support possible. We would love to hear from you about your experience and transferable skills. If you would like to arrange an informal chat to discuss the role and what you can bring to the team, please contact us using the details below. Why join us? Rewarding work: Make a real difference in the lives of our service users, knowing that you can create a lasting impact while building a great career. Career growth and development: We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and your career. Supportive environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. For this role there is no requirement to work evenings, weekends, or bank holidays. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. Other roles you may have experience of could include: Care Assistant, Mental Health Support Worker, Community Support Worker, Home Carer, Disability Support Worker, Health Care Assistant, Activity Coordinator, Day Activities Coordinator, Day Service Facilitator, Day Opportunities Facilitator, Wellbeing Coordinator, Learning Support Assistant, Teaching Assistant, Special Educational Needs Coordinator and SEND Assistant. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Gas & Plumbing Coordinator Salary: £30,000 - £32,000 per annum Contract: Permanent Location: Uxbridge area Our client is looking for an experienced Gas & Plumbing Coordinator to join their busy team. This is an excellent opportunity for someone with a strong background in gas compliance and scheduling who enjoys working in a fast-paced environment and takes pride in delivering an organised, customer-focused service. Working closely with management and operational teams, you will coordinate planned gas servicing, oversee reactive plumbing and gas works, and help ensure all compliance requirements are met. The successful candidate will play a key role in maintaining accurate records, supporting operational performance and providing excellent communication between clients, engineers and internal teams. The Role Coordinate and schedule gas servicing to maintain compliance. Arrange gas and plumbing repairs, ensuring work is completed within agreed timescales. Monitor compliance documentation and ensure certification is completed and recorded accurately. Issue reports and relevant documentation to clients following completed works. Act as a key point of contact for managers, engineers and customers, providing clear and professional communication. Support the administration of the department, maintaining accurate records and responding to client queries. Help ensure key performance indicators, customer satisfaction targets and compliance standards are consistently achieved. Work collaboratively with colleagues while demonstrating a positive and proactive approach. The Ideal Candidate Will Have Previous experience coordinating gas compliance and servicing within a gas or maintenance environment. A proven track record of coordinating engineers and planned maintenance schedules. A good understanding of compliance requirements relating to gas servicing. Strong organisational skills with the ability to prioritise competing workloads and meet deadlines. Excellent communication and relationship-building skills. A flexible, adaptable approach and the ability to remain calm under pressure. Good administrative and record-keeping skills with strong attention to detail. Why Apply? Competitive salary of £30,000-£32,000 per annum. Friendly and supportive working environment. Free on-site parking. Occupational pension scheme. 28 days' holiday, including bank holidays. A varied and rewarding role within a well-established organisation. What You Need to Do Now: If this sounds like the role for you, don't wait - apply today with your up-to-date CV! If it's not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. Please check the location, salary, benefits and any client-specific operational details before posting externally. Top of Form Bottom of Form
Aug 14, 2026
Full time
Gas & Plumbing Coordinator Salary: £30,000 - £32,000 per annum Contract: Permanent Location: Uxbridge area Our client is looking for an experienced Gas & Plumbing Coordinator to join their busy team. This is an excellent opportunity for someone with a strong background in gas compliance and scheduling who enjoys working in a fast-paced environment and takes pride in delivering an organised, customer-focused service. Working closely with management and operational teams, you will coordinate planned gas servicing, oversee reactive plumbing and gas works, and help ensure all compliance requirements are met. The successful candidate will play a key role in maintaining accurate records, supporting operational performance and providing excellent communication between clients, engineers and internal teams. The Role Coordinate and schedule gas servicing to maintain compliance. Arrange gas and plumbing repairs, ensuring work is completed within agreed timescales. Monitor compliance documentation and ensure certification is completed and recorded accurately. Issue reports and relevant documentation to clients following completed works. Act as a key point of contact for managers, engineers and customers, providing clear and professional communication. Support the administration of the department, maintaining accurate records and responding to client queries. Help ensure key performance indicators, customer satisfaction targets and compliance standards are consistently achieved. Work collaboratively with colleagues while demonstrating a positive and proactive approach. The Ideal Candidate Will Have Previous experience coordinating gas compliance and servicing within a gas or maintenance environment. A proven track record of coordinating engineers and planned maintenance schedules. A good understanding of compliance requirements relating to gas servicing. Strong organisational skills with the ability to prioritise competing workloads and meet deadlines. Excellent communication and relationship-building skills. A flexible, adaptable approach and the ability to remain calm under pressure. Good administrative and record-keeping skills with strong attention to detail. Why Apply? Competitive salary of £30,000-£32,000 per annum. Friendly and supportive working environment. Free on-site parking. Occupational pension scheme. 28 days' holiday, including bank holidays. A varied and rewarding role within a well-established organisation. What You Need to Do Now: If this sounds like the role for you, don't wait - apply today with your up-to-date CV! If it's not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. Please check the location, salary, benefits and any client-specific operational details before posting externally. Top of Form Bottom of Form
Support Coordinator We re looking for an innovative, compassionate and professional person with strong communication and organisational skills to join the Stroke Recovery Service in Herefordshire and Worcestershire. Position: (phone number removed) Stroke Support Coordinator Location: Home-based covering Herefordshire and Worcestershire. However, this role will require extensive travel across the delivery area. Travel will also be required for team meetings and other work-related meetings Hours: Part-time, 28 hours per week Salary: Circa £22,600 per annum (FTE circa £28,300 per annum) Contract: This is a fixed-term contract until 31st March 2027. Services are contracted and there is currently funding for this contract until 31st March 2027 Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: 30 August 2026 Interview Date: 14 September 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role In this role, you ll support stroke survivors and their families as they adjust to life after stroke. You ll help identify their needs, provide personalised information, advice and support, and work with them to achieve the outcomes that matter most to them. Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will: Support stroke survivors and carers as they move from hospital discharge back into the community. Use a person-centred approach to help stroke survivors and carers set goals and access the right support. Provide clear, tailored information, advice and practical support. Encourage stroke survivors to make informed lifestyle changes that may reduce the risk of further strokes. Work closely with NHS colleagues and community partners to improve the lives of people affected by stroke. About You You will: Have a background in a caring and/or charity profession supporting people with disabilities. Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions. Have experience of working with people who may have additional communication support needs. Be proficient in using Microsoft applications, including Word and Excel and experience using IT systems to record and maintain beneficiary data. This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Aug 14, 2026
Contractor
Support Coordinator We re looking for an innovative, compassionate and professional person with strong communication and organisational skills to join the Stroke Recovery Service in Herefordshire and Worcestershire. Position: (phone number removed) Stroke Support Coordinator Location: Home-based covering Herefordshire and Worcestershire. However, this role will require extensive travel across the delivery area. Travel will also be required for team meetings and other work-related meetings Hours: Part-time, 28 hours per week Salary: Circa £22,600 per annum (FTE circa £28,300 per annum) Contract: This is a fixed-term contract until 31st March 2027. Services are contracted and there is currently funding for this contract until 31st March 2027 Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: 30 August 2026 Interview Date: 14 September 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role In this role, you ll support stroke survivors and their families as they adjust to life after stroke. You ll help identify their needs, provide personalised information, advice and support, and work with them to achieve the outcomes that matter most to them. Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will: Support stroke survivors and carers as they move from hospital discharge back into the community. Use a person-centred approach to help stroke survivors and carers set goals and access the right support. Provide clear, tailored information, advice and practical support. Encourage stroke survivors to make informed lifestyle changes that may reduce the risk of further strokes. Work closely with NHS colleagues and community partners to improve the lives of people affected by stroke. About You You will: Have a background in a caring and/or charity profession supporting people with disabilities. Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions. Have experience of working with people who may have additional communication support needs. Be proficient in using Microsoft applications, including Word and Excel and experience using IT systems to record and maintain beneficiary data. This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Job Title: Recruitment Coordinator Contract: Fixed Term Contract until the end of March 2027 Location: Solihull (Hybrid working - minimum two days per week in the office) Salary: £29,000 - £32,000 per annum Hours: Full time - 37 hours per week Monday to Friday - 8:30am - 5:00pm (flexibility around start and finish times) Early finish on Fridays at 4:30pm Benefits: 27 days annual leave plus Bank Holidays (35 days per year), contributory pension scheme, an annual wellbeing allowance, hybrid and flexible working, Employee Assistance Programme, free eye tests, GP and physiotherapy appointments, free on-site parking. We're delighted to be recruiting exclusively on behalf of our client, an organisation with an excellent reputation as an employer. Alongside impressive, modern offices in Solihull, they offer a supportive and collaborative culture where people are encouraged to share ideas, develop their skills and enjoy being part of a close-knit team. As the business continues to grow, they're looking for an organised and personable Recruitment Coordinator to help attract outstanding talent and ensure every new starter receives a first-class experience from their very first interaction. If you enjoy speaking with people, building relationships, keeping multiple projects moving and take pride in delivering an exceptional recruitment journey, this is a role where you'll really thrive. What you'll be doing: No two days will look the same. You'll become the central point of coordination throughout the recruitment journey, working closely with managers and colleagues across the business to ensure vacancies are filled efficiently and professionally. Your role will involve: Managing recruitment campaigns from initial vacancy through to successful onboarding Writing engaging job adverts and promoting opportunities across a variety of recruitment channels Proactively identifying and engaging potential candidates Coordinating interviews and keeping recruitment processes moving smoothly Building positive relationships with candidates, ensuring they feel informed and supported throughout the process Preparing offers, contracts and onboarding documentation Coordinating pre-employment checks and ensuring new starters are ready for day one Maintaining accurate recruitment records and producing regular recruitment updates Working collaboratively with managers to understand hiring requirements and future recruitment needs Looking for ways to continually improve recruitment processes and candidate experience We're looking for someone who: You'll probably already be working within recruitment, talent acquisition or HR and be looking for a role where you can take more ownership whilst working for an employer that genuinely values its people. You'll also bring: Previous experience supporting or coordinating recruitment activities Excellent organisational skills with the ability to manage multiple priorities A confident and professional communication style Strong administration skills and exceptional attention to detail The ability to build positive relationships with people at all levels Confidence in using Microsoft Office and recruitment or HR systems A proactive, solutions-focused approach and the ability to work independently Experience coordinating compliance or onboarding activities would be advantageous, although not essential Why apply? This is a fantastic opportunity to join an organisation that genuinely looks after its employees. Alongside an excellent benefits package and flexible hybrid working, you'll be joining a business that offers a positive working culture, approachable leadership, modern offices and the chance to play a key role in helping the organisation continue to grow. If you're looking for a recruitment role where you'll be trusted, supported and able to make a real difference, we'd love to hear from you. Apply now or contact Tirebuck Recruitment for further information. If your application is successful, one of our consultants will be in touch for a confidential discussion about your experience and suitability for the role. Please check your junk/spam folder for any communications and ensure your contact details are up to date.
Aug 14, 2026
Contractor
Job Title: Recruitment Coordinator Contract: Fixed Term Contract until the end of March 2027 Location: Solihull (Hybrid working - minimum two days per week in the office) Salary: £29,000 - £32,000 per annum Hours: Full time - 37 hours per week Monday to Friday - 8:30am - 5:00pm (flexibility around start and finish times) Early finish on Fridays at 4:30pm Benefits: 27 days annual leave plus Bank Holidays (35 days per year), contributory pension scheme, an annual wellbeing allowance, hybrid and flexible working, Employee Assistance Programme, free eye tests, GP and physiotherapy appointments, free on-site parking. We're delighted to be recruiting exclusively on behalf of our client, an organisation with an excellent reputation as an employer. Alongside impressive, modern offices in Solihull, they offer a supportive and collaborative culture where people are encouraged to share ideas, develop their skills and enjoy being part of a close-knit team. As the business continues to grow, they're looking for an organised and personable Recruitment Coordinator to help attract outstanding talent and ensure every new starter receives a first-class experience from their very first interaction. If you enjoy speaking with people, building relationships, keeping multiple projects moving and take pride in delivering an exceptional recruitment journey, this is a role where you'll really thrive. What you'll be doing: No two days will look the same. You'll become the central point of coordination throughout the recruitment journey, working closely with managers and colleagues across the business to ensure vacancies are filled efficiently and professionally. Your role will involve: Managing recruitment campaigns from initial vacancy through to successful onboarding Writing engaging job adverts and promoting opportunities across a variety of recruitment channels Proactively identifying and engaging potential candidates Coordinating interviews and keeping recruitment processes moving smoothly Building positive relationships with candidates, ensuring they feel informed and supported throughout the process Preparing offers, contracts and onboarding documentation Coordinating pre-employment checks and ensuring new starters are ready for day one Maintaining accurate recruitment records and producing regular recruitment updates Working collaboratively with managers to understand hiring requirements and future recruitment needs Looking for ways to continually improve recruitment processes and candidate experience We're looking for someone who: You'll probably already be working within recruitment, talent acquisition or HR and be looking for a role where you can take more ownership whilst working for an employer that genuinely values its people. You'll also bring: Previous experience supporting or coordinating recruitment activities Excellent organisational skills with the ability to manage multiple priorities A confident and professional communication style Strong administration skills and exceptional attention to detail The ability to build positive relationships with people at all levels Confidence in using Microsoft Office and recruitment or HR systems A proactive, solutions-focused approach and the ability to work independently Experience coordinating compliance or onboarding activities would be advantageous, although not essential Why apply? This is a fantastic opportunity to join an organisation that genuinely looks after its employees. Alongside an excellent benefits package and flexible hybrid working, you'll be joining a business that offers a positive working culture, approachable leadership, modern offices and the chance to play a key role in helping the organisation continue to grow. If you're looking for a recruitment role where you'll be trusted, supported and able to make a real difference, we'd love to hear from you. Apply now or contact Tirebuck Recruitment for further information. If your application is successful, one of our consultants will be in touch for a confidential discussion about your experience and suitability for the role. Please check your junk/spam folder for any communications and ensure your contact details are up to date.
Job Title: UAT Test Manager & Test Environments Release Lead Location: Flexible Contract Type: Fixed Term Contract (6 months) Daily Rate: 500 - 600 Working Pattern: Full Time Our client, a prominent player in the Banking and Financial Services sector, is seeking a dynamic and experienced UAT Test Manager & Test Environments Release Lead. This dual role is pivotal in ensuring the smooth execution and governance of User Acceptance Testing (UAT) across the Credit Risk & Management portfolio. Key Responsibilities: UAT Management: Lead the planning, coordination, and governance of UAT across multiple projects, applications, and releases. Collaborate with Business Owners and Subject Matter Experts (SMEs) to define UAT scope, acceptance criteria, and participation requirements. Ensure comprehensive traceability between business requirements and execution evidence. Programme Test Environment Coordination: Maintain an integrated view of test environments, applications, and interface requirements across all programme workstreams. Track environment availability and readiness, ensuring all necessary resources are in place for testing phases. Test Release & Deployment Coordination: Work with Test Leads and Technical Delivery Managers to identify application releases required for testing. Support release-readiness decisions by providing accurate environment and deployment status. Governance & Reporting: Participate in programme test governance and readiness reviews, ensuring compliance with quality gates and standards. Provide timely and clear reporting to the Programme Test Manager and relevant stakeholders on UAT progress, risks, and completion status. Required Knowledge & Experience: Strong experience as a Test Manager, UAT Test Manager, or Senior Test Lead within the banking or financial services domain. Proven track record in managing UAT across multiple projects and releases. Deep understanding of end-to-end test management, including defect management and reporting. Experience with Jira and Xray or similar test management tools. Key Skills: Exceptional stakeholder management skills, capable of engaging with senior stakeholders up to C-suite level. Excellent written and verbal communication skills. Strong analytical skills with proficiency in MS Excel, MS Project, MS Word, MS PowerPoint, and SQL. Desirable Experience: Relevant degree or equivalent professional experience. Familiarity with ITIL, Release Management, or Change Management. Experience in risk, finance, and regulatory reporting. This is an exciting opportunity for a passionate UAT Test Manager & Test Environments Release Lead to contribute to high-stakes projects within a reputable organisation. If you thrive in fast-paced environments and are dedicated to ensuring quality and governance in testing, this role is for you! Interested candidates are encouraged to apply today! Don't miss the chance to make a significant impact in the banking and financial sector with our client. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 14, 2026
Contractor
Job Title: UAT Test Manager & Test Environments Release Lead Location: Flexible Contract Type: Fixed Term Contract (6 months) Daily Rate: 500 - 600 Working Pattern: Full Time Our client, a prominent player in the Banking and Financial Services sector, is seeking a dynamic and experienced UAT Test Manager & Test Environments Release Lead. This dual role is pivotal in ensuring the smooth execution and governance of User Acceptance Testing (UAT) across the Credit Risk & Management portfolio. Key Responsibilities: UAT Management: Lead the planning, coordination, and governance of UAT across multiple projects, applications, and releases. Collaborate with Business Owners and Subject Matter Experts (SMEs) to define UAT scope, acceptance criteria, and participation requirements. Ensure comprehensive traceability between business requirements and execution evidence. Programme Test Environment Coordination: Maintain an integrated view of test environments, applications, and interface requirements across all programme workstreams. Track environment availability and readiness, ensuring all necessary resources are in place for testing phases. Test Release & Deployment Coordination: Work with Test Leads and Technical Delivery Managers to identify application releases required for testing. Support release-readiness decisions by providing accurate environment and deployment status. Governance & Reporting: Participate in programme test governance and readiness reviews, ensuring compliance with quality gates and standards. Provide timely and clear reporting to the Programme Test Manager and relevant stakeholders on UAT progress, risks, and completion status. Required Knowledge & Experience: Strong experience as a Test Manager, UAT Test Manager, or Senior Test Lead within the banking or financial services domain. Proven track record in managing UAT across multiple projects and releases. Deep understanding of end-to-end test management, including defect management and reporting. Experience with Jira and Xray or similar test management tools. Key Skills: Exceptional stakeholder management skills, capable of engaging with senior stakeholders up to C-suite level. Excellent written and verbal communication skills. Strong analytical skills with proficiency in MS Excel, MS Project, MS Word, MS PowerPoint, and SQL. Desirable Experience: Relevant degree or equivalent professional experience. Familiarity with ITIL, Release Management, or Change Management. Experience in risk, finance, and regulatory reporting. This is an exciting opportunity for a passionate UAT Test Manager & Test Environments Release Lead to contribute to high-stakes projects within a reputable organisation. If you thrive in fast-paced environments and are dedicated to ensuring quality and governance in testing, this role is for you! Interested candidates are encouraged to apply today! Don't miss the chance to make a significant impact in the banking and financial sector with our client. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
NHS Coordinator Administration Spire Leicester Oadby Part-Time 15 hours per week Spire Leicester Hospital are looking for a NHS Coordinator to join their busy administration team on a permanent, part-time basis (15 hours per week) to support the department. Duties and responsibilities: Providing excellent customer service and patient care Booking NHS patients into the hospital and managing referrals Liaising closely with the NHS team and wider hospital departments Monitoring appointment outcomes and breaches Handling patient queries over the phone and via email Who we're looking for: Previous administration experience is essential Healthcare experience would be beneficial but is not essential Strong customer service and communication skills Confident telephone manner and good attention to detail Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion. Keeping it simple Delivering on our promises Succeeding and celebrating together We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Aug 13, 2026
Full time
NHS Coordinator Administration Spire Leicester Oadby Part-Time 15 hours per week Spire Leicester Hospital are looking for a NHS Coordinator to join their busy administration team on a permanent, part-time basis (15 hours per week) to support the department. Duties and responsibilities: Providing excellent customer service and patient care Booking NHS patients into the hospital and managing referrals Liaising closely with the NHS team and wider hospital departments Monitoring appointment outcomes and breaches Handling patient queries over the phone and via email Who we're looking for: Previous administration experience is essential Healthcare experience would be beneficial but is not essential Strong customer service and communication skills Confident telephone manner and good attention to detail Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion. Keeping it simple Delivering on our promises Succeeding and celebrating together We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will be hybrid-electric or full-electric, which is why we are working to develop and deliver advanced electrical solutions to help decarbonise flight. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The UK Safran Electrical & Power team has expertise in designing and developing electrical systems comprising generators, power conversion, distribution and control, with developing expertise in electric motors for aircraft propulsion. SMS Manager Pitstone, Buckinghamshire Hybrid Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision The SMS Manager role is a nominated post holder for all of Safran Electrical & Power UK Ltd's approvals under UK CAA & EASA Part 21J (Design), P21G (Production) & Part 145 (Maintenance) and takes responsibility for Pitstone and Twinsburg's Safety Management System (SMS). The SMS Manager's priorities are to develop, supervise and maintain compliance of the safety management processes and procedures within the organisations Safety Management System (SMS). The SMS Manager is also seen as the facilitator for changes necessary to effect safety and airworthiness across the organisation. Full implementation of an SMS across both Safran Electrical & Power sites (Pitstone & Twinsburg); Promote safety awareness within the two organizational sites; Ensure that safety management has the same or higher priority level throughout both organisations as any other management and operational processes; Implementation of a standardized process for embedding demonstration of compliance with airworthiness requirements across all projects across both sites; Facilitating training to increase awareness of airworthiness issues across both sites Manage all aspects of the organisations SMS, including full development and implementation of a SMS across Safran Electrical & Power (Pitstone and Twinsburg); Monitoring the effectiveness of SMS; Initiating corrective actions when necessary; Providing safety reports on SMS performance on periodic basis; Providing safety advice to top management and proposing corrective actions on safety related-issues as needed; Ensuring that safety-related documentation and records are available and up-to-date via Coordination of the weekly PIC meetings. Monitor the reliability of SEP products and ensure actions are taken to correct any potential impairment of airworthiness safety. Collate, coordinate and analyse all occurrence reports from across both sites. Main coordinator with the authorities for MOR's. Providing safety advice and mentoring to management, staff and contractors. Maintaining a safety reporting system to identify and manage safety related hazards and risks. Investigating or coordinating the investigation of accidents and incidents. Identifying and often facilitating ongoing staff training to support SMS objectives. Overseeing internal and external safety audit programs. Maintaining the company's emergency response plan. Promoting general safety awareness and the development of a healthy safety culture within the company. Providing management with data to assess the performance of the SMS and areas where improvement is required. Professional Skills: MS office proficiency and engineering related tools Organization and Project Management Extensive UK CAA / EASA Part 21J (Design), Part 21G (Production) & Part 145 Maintenance regulatory requirements Good skills for quality issues investigation, audit, analysis and correction / prevention Ability to interpret a variety of instructions in written, oral, diagram or schedule form Good skills to coordinate issues with operations and other areas MEDA safety investigator (or equivalent) Lead Auditor trained Train the Trainer trained Behavioral Skills: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists Must have the ability follow up actions effectively Ability to manage multiple tasks Good leadership, initiative and execution Ability to convince, accept responsibility, adaptability-flexibility
Aug 13, 2026
Full time
At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will be hybrid-electric or full-electric, which is why we are working to develop and deliver advanced electrical solutions to help decarbonise flight. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The UK Safran Electrical & Power team has expertise in designing and developing electrical systems comprising generators, power conversion, distribution and control, with developing expertise in electric motors for aircraft propulsion. SMS Manager Pitstone, Buckinghamshire Hybrid Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision The SMS Manager role is a nominated post holder for all of Safran Electrical & Power UK Ltd's approvals under UK CAA & EASA Part 21J (Design), P21G (Production) & Part 145 (Maintenance) and takes responsibility for Pitstone and Twinsburg's Safety Management System (SMS). The SMS Manager's priorities are to develop, supervise and maintain compliance of the safety management processes and procedures within the organisations Safety Management System (SMS). The SMS Manager is also seen as the facilitator for changes necessary to effect safety and airworthiness across the organisation. Full implementation of an SMS across both Safran Electrical & Power sites (Pitstone & Twinsburg); Promote safety awareness within the two organizational sites; Ensure that safety management has the same or higher priority level throughout both organisations as any other management and operational processes; Implementation of a standardized process for embedding demonstration of compliance with airworthiness requirements across all projects across both sites; Facilitating training to increase awareness of airworthiness issues across both sites Manage all aspects of the organisations SMS, including full development and implementation of a SMS across Safran Electrical & Power (Pitstone and Twinsburg); Monitoring the effectiveness of SMS; Initiating corrective actions when necessary; Providing safety reports on SMS performance on periodic basis; Providing safety advice to top management and proposing corrective actions on safety related-issues as needed; Ensuring that safety-related documentation and records are available and up-to-date via Coordination of the weekly PIC meetings. Monitor the reliability of SEP products and ensure actions are taken to correct any potential impairment of airworthiness safety. Collate, coordinate and analyse all occurrence reports from across both sites. Main coordinator with the authorities for MOR's. Providing safety advice and mentoring to management, staff and contractors. Maintaining a safety reporting system to identify and manage safety related hazards and risks. Investigating or coordinating the investigation of accidents and incidents. Identifying and often facilitating ongoing staff training to support SMS objectives. Overseeing internal and external safety audit programs. Maintaining the company's emergency response plan. Promoting general safety awareness and the development of a healthy safety culture within the company. Providing management with data to assess the performance of the SMS and areas where improvement is required. Professional Skills: MS office proficiency and engineering related tools Organization and Project Management Extensive UK CAA / EASA Part 21J (Design), Part 21G (Production) & Part 145 Maintenance regulatory requirements Good skills for quality issues investigation, audit, analysis and correction / prevention Ability to interpret a variety of instructions in written, oral, diagram or schedule form Good skills to coordinate issues with operations and other areas MEDA safety investigator (or equivalent) Lead Auditor trained Train the Trainer trained Behavioral Skills: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists Must have the ability follow up actions effectively Ability to manage multiple tasks Good leadership, initiative and execution Ability to convince, accept responsibility, adaptability-flexibility
About the role Earn £14.06 per hour and Health Cash Plan Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. Were brilliant at what we do, and we look after each other just as much as we support our customers click apply for full job details
Aug 13, 2026
Contractor
About the role Earn £14.06 per hour and Health Cash Plan Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. Were brilliant at what we do, and we look after each other just as much as we support our customers click apply for full job details
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Housing Repairs Coordinator - Gas to join our Onward Repairs team on a permanent basis . In this role, you will provide technical and administrative support to the Housing Repairs Team, with a particular focus on helping Onward meet its statutory gas and electrical safety obligations. Working closely with operational teams, contractors and legal colleagues, you will coordinate and progress cases where access is required for essential safety inspections, servicing and compliance works. You will ensure processes are followed, maintain accurate records, prepare documentation to support legal action where necessary, and help drive compliance performance across our housing portfolio. This is an excellent opportunity for an organised and detail-oriented individual who is passionate about customer service, compliance and keeping our customers safe in their homes. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 13, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Housing Repairs Coordinator - Gas to join our Onward Repairs team on a permanent basis . In this role, you will provide technical and administrative support to the Housing Repairs Team, with a particular focus on helping Onward meet its statutory gas and electrical safety obligations. Working closely with operational teams, contractors and legal colleagues, you will coordinate and progress cases where access is required for essential safety inspections, servicing and compliance works. You will ensure processes are followed, maintain accurate records, prepare documentation to support legal action where necessary, and help drive compliance performance across our housing portfolio. This is an excellent opportunity for an organised and detail-oriented individual who is passionate about customer service, compliance and keeping our customers safe in their homes. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
An opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Supported Housing Service Manager / Supported Accommodation Manager , you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support. This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes. Manage, support and develop Team Leaders, Coordinators and Support Coaches. Promote trauma-informed, psychologically informed and person-centred approaches. Oversee tenancy sustainment, housing management, safeguarding and customer support. Monitor KPIs including occupancy, rent collection, arrears and service performance. Manage safeguarding, complaints and risk issues in line with policies and legislation. Build partnerships with local authorities, community organisations and external agencies. Identify and implement service improvements and operational efficiencies. Maintain accurate records, reports and performance monitoring. Manage budgets, income performance and financial controls. Participate in an on-call rota, responding to emergencies when required. What we are looking for Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs. Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation. Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities. Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams. Extensive management experience within supported housing, housing, social care or related services. Experience supporting vulnerable individuals to improve independence and wellbeing. Strong understanding of homelessness, housing support and related social challenges. Proven ability to lead, motivate and develop teams. Experience monitoring performance, improving services and ensuring compliance. Ability to analyse data and support service improvements. Well-developed emotional intelligence, empathy, resilience and professional boundaries. Experience producing reports, maintaining records and using IT systems. Full UK driving licence and access to a vehicle for work travel. What's on offer Competitive Salary Essential Car User Allowance plus mileage reimbursement. 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan (following probation). Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Staff benefits and shopping discounts. Flexible and supportive working environment. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Similar titles: Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager, Housing Needs Manager, Housing Support Officer, Housing Service Officer or in a similar role.
Aug 13, 2026
Full time
An opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Supported Housing Service Manager / Supported Accommodation Manager , you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support. This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes. Manage, support and develop Team Leaders, Coordinators and Support Coaches. Promote trauma-informed, psychologically informed and person-centred approaches. Oversee tenancy sustainment, housing management, safeguarding and customer support. Monitor KPIs including occupancy, rent collection, arrears and service performance. Manage safeguarding, complaints and risk issues in line with policies and legislation. Build partnerships with local authorities, community organisations and external agencies. Identify and implement service improvements and operational efficiencies. Maintain accurate records, reports and performance monitoring. Manage budgets, income performance and financial controls. Participate in an on-call rota, responding to emergencies when required. What we are looking for Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs. Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation. Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities. Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams. Extensive management experience within supported housing, housing, social care or related services. Experience supporting vulnerable individuals to improve independence and wellbeing. Strong understanding of homelessness, housing support and related social challenges. Proven ability to lead, motivate and develop teams. Experience monitoring performance, improving services and ensuring compliance. Ability to analyse data and support service improvements. Well-developed emotional intelligence, empathy, resilience and professional boundaries. Experience producing reports, maintaining records and using IT systems. Full UK driving licence and access to a vehicle for work travel. What's on offer Competitive Salary Essential Car User Allowance plus mileage reimbursement. 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan (following probation). Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Staff benefits and shopping discounts. Flexible and supportive working environment. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Similar titles: Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager, Housing Needs Manager, Housing Support Officer, Housing Service Officer or in a similar role.
ABOUT THE ROLE Bank 0hrs contract This is a casual, part-time role offering flexible working. As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as a Bank Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as a Bank Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Aug 13, 2026
Full time
ABOUT THE ROLE Bank 0hrs contract This is a casual, part-time role offering flexible working. As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as a Bank Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as a Bank Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent basis . The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 13, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent basis . The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays 28,000- 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Aug 13, 2026
Full time
Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays 28,000- 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Account Manager Location: Hybrid (2 Days Remote, 3 Days Office After Probation) Salary: £28500 Plus a 5% annual bonus - OTE £29920 Hours: Monday - Friday, 37.5 hours (Flexible Between 8AM - 6 PM) About the Role We are looking for an experienced Account Manager/Coordinator to join our dynamic team. As an Account Manager, you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships. What You'll Be Doing Acting as the main point of contact for assigned accounts, ensuring excellent client management Assisting customers with enquiries via email & phone Managing business customer relationships and strengthening key accounts Handling enquiries from start to finish and providing tailored solutions Resolving complaints where required and ensuring a positive outcome Liaising with third parties & internal teams to support client needs Completing high volumes of administrative tasks related to account management What We're Looking For Previous experience in an Account Manager/Co-ordination role or telephone-based customer service/call centre experience Ability to manage multiple client accounts and meet deadlines Strong communication, negotiation, and relationship management skills Excellent multitasking and organisational abilities Strong administrative skills with attention to detail Proficiency in Microsoft Office (Excel & Outlook) If you're a proactive and results-driven Account Manager looking to take the next step in your career, we want to hear from you! To apply, please submit your CV or contact Fran Curtis for more details. Why Join Us? Fantastic Perks & Benefits Huge Discounts on vehicles Employee assistance programme Competitive salary with bonus potential Onsite parking and nursery Hybrid working (2 days from home per week) Volunteer days Life assurance Complimentary office refreshments Generous pension scheme (up to 15% employer contribution) Wellbeing initiatives, including monthly wellbeing hour and events Private medical insurance 25 days annual leave + bank holidays Employee discounts and retail perks
Aug 13, 2026
Full time
Account Manager Location: Hybrid (2 Days Remote, 3 Days Office After Probation) Salary: £28500 Plus a 5% annual bonus - OTE £29920 Hours: Monday - Friday, 37.5 hours (Flexible Between 8AM - 6 PM) About the Role We are looking for an experienced Account Manager/Coordinator to join our dynamic team. As an Account Manager, you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships. What You'll Be Doing Acting as the main point of contact for assigned accounts, ensuring excellent client management Assisting customers with enquiries via email & phone Managing business customer relationships and strengthening key accounts Handling enquiries from start to finish and providing tailored solutions Resolving complaints where required and ensuring a positive outcome Liaising with third parties & internal teams to support client needs Completing high volumes of administrative tasks related to account management What We're Looking For Previous experience in an Account Manager/Co-ordination role or telephone-based customer service/call centre experience Ability to manage multiple client accounts and meet deadlines Strong communication, negotiation, and relationship management skills Excellent multitasking and organisational abilities Strong administrative skills with attention to detail Proficiency in Microsoft Office (Excel & Outlook) If you're a proactive and results-driven Account Manager looking to take the next step in your career, we want to hear from you! To apply, please submit your CV or contact Fran Curtis for more details. Why Join Us? Fantastic Perks & Benefits Huge Discounts on vehicles Employee assistance programme Competitive salary with bonus potential Onsite parking and nursery Hybrid working (2 days from home per week) Volunteer days Life assurance Complimentary office refreshments Generous pension scheme (up to 15% employer contribution) Wellbeing initiatives, including monthly wellbeing hour and events Private medical insurance 25 days annual leave + bank holidays Employee discounts and retail perks
The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function's processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. Key Responsibilities Communication and networking Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. Build good professional relationships with key stakeholders across the Foundation. Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries. Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. Maintain sector knowledge, keeping up to date with developments in best practice. Team management Line management responsibility of the Supporter Care Coordinator. Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. Continually review and evaluate the remit of the function to identify any efficiencies that could be made. Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures. Decision making, planning and problem solving Act as an 'early warning system' to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter's request, and escalate where required. Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. Service delivery Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. Manage complex and non-routine requests from supporters and colleagues. Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. Analysis and research Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. Skills, Knowledge and Expertise Skills, abilities, and attributes: Excellent project management skills. Able to set objectives, measure performance and achieve ambitious KPIs. Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. Ability to gather, analyse and report on key metrics. Excellent communication skills both written and verbal. Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). Ability to work systematically and accurately under pressure. Conveys enthusiasm and positive attitude, and able to inspire others. Passionate about the fundraising causes supported by Fundraising. Able to work on own initiative, make decisions independently, and think creatively and laterally. Excellent team player willing to be flexible to support colleagues in a busy environment. Knowledge, experience, and qualifications: Previous customer service experience. Experience of Raiser's Edge, or a relationship database. Experience of managing and motivating the Supporter Care function. Knowledge of fundraising operations. Benefits Contributory Pension Annual health and wellbeing personal allowance Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme
Aug 13, 2026
Full time
The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function's processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. Key Responsibilities Communication and networking Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. Build good professional relationships with key stakeholders across the Foundation. Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries. Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. Maintain sector knowledge, keeping up to date with developments in best practice. Team management Line management responsibility of the Supporter Care Coordinator. Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. Continually review and evaluate the remit of the function to identify any efficiencies that could be made. Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures. Decision making, planning and problem solving Act as an 'early warning system' to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter's request, and escalate where required. Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. Service delivery Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. Manage complex and non-routine requests from supporters and colleagues. Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. Analysis and research Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. Skills, Knowledge and Expertise Skills, abilities, and attributes: Excellent project management skills. Able to set objectives, measure performance and achieve ambitious KPIs. Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. Ability to gather, analyse and report on key metrics. Excellent communication skills both written and verbal. Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). Ability to work systematically and accurately under pressure. Conveys enthusiasm and positive attitude, and able to inspire others. Passionate about the fundraising causes supported by Fundraising. Able to work on own initiative, make decisions independently, and think creatively and laterally. Excellent team player willing to be flexible to support colleagues in a busy environment. Knowledge, experience, and qualifications: Previous customer service experience. Experience of Raiser's Edge, or a relationship database. Experience of managing and motivating the Supporter Care function. Knowledge of fundraising operations. Benefits Contributory Pension Annual health and wellbeing personal allowance Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme
