Café Area Manager

Café Area Manager

Location: Across all Rotherham Hospice Cafe Sites

Salary: £31,207 per annum

Vacancy Type: Permanent, Full Time (37.5 hours per week)

Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996.

We provide comprehensive, compassionate care through two primary patient services: 24-hour, 14-bed Inpatient Service 24-hour Hospice at Home Service

Additionally, we offer wider support to patients and their families through:

• Complementary therapies & hairdressing
• Counselling and Bereavement Support for adults, children and teenagers
• Day services with individual and group sessions
• Family memory events
• Occupation therapy and physiotherapy
• Social work Spiritual care Tailored experiences for patients and loved ones

Key Responsibilities

Operational Leadership

• Provide day-to-day operational oversight across all three café sites.
• Ensure consistently high standards of food quality, food safety, customer service, presentation, cleanliness and café environment.
• Lead by example, maintaining a visible and supportive presence across all locations.
• Develop and embed consistent ways of working to support high standards across the café estate.
• Monitor standards and performance, identifying opportunities for continuous improvement.

Team Support and Development

• Support, coach and nurture café teams to achieve high levels of performance and customer satisfaction.
• Foster a positive, inclusive and supportive team culture across all sites.
• Identify training and development needs and support ongoing learning.
• Provide operational support during periods of absence, peak trading or recruitment challenges.
• Promote teamwork, accountability and pride in delivering excellent service.

Customer Experience and Presentation

• Champion exceptional customer care and ensure every customer receives a warm, professional welcome.
• Maintain high standards of presentation across food displays, counters, seating areas and wider café environments.
• Respond promptly and professionally to customer feedback and complaints.
• Continuously identify ways to improve the customer journey and overall café experience.

Food Hygiene, Health and Safety

• Ensure compliance with food hygiene, health and safety, environmental health and relevant operational requirements.
• Complete and support regular checks, audits and inspections across all sites.
• Maintain accurate records relating to food safety, cleaning, compliance and operational standards.
• Ensure café teams understand and follow relevant policies, procedures and safe ways of working.

Rotas, Cover and Resource Planning

• Prepare and manage staff rotas across all three locations to ensure appropriate staffing levels.
• Coordinate cover arrangements during holidays, sickness and other absences.
• Work flexibly across all sites to support operational resilience and safe service delivery.
• Support recruitment, onboarding and induction of new team members where required.

Stock, Ordering and Supplies

• Oversee food and beverage ordering across the café estate.
• Maintain effective stock control to minimise waste and ensure product availability.
• Support consistent menu delivery and food quality across all sites.
• Build positive supplier relationships and monitor quality, value for money and reliability.

Benefits

• Holidays. A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day s leave in every 5th year.
• A supportive & comfortable working environment. Our Hospice is a calm and compassionate place to work, full of inspiring people who support one another.
• Hassle-free parking at no cost. No one is more than a couple of minutes walk from the Hospice.
• Great meals & drinks. Because our culinary team prepares food for patients 24/7, they cook for us too. Buy a lovely lunch with 50% off without even leaving the building.
• Reassurance. Whilst the here and now is important, we all think about the future. We offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service.
• Training & development. Every employee will be supported with their training and development needs and will be regularly supported by their line manager.
• Competitive Pay Enhancements. Join our team and benefit from a 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays.

To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.