Are you highly organised and great at keeping things running smoothly? We have an exciting opportunity for a Scheduler to join our team and play a key role in ensuring the right resources are in place for both reactive and planned maintenance work. Your work will help us deliver outstanding service to customers and keep our field teams operating at their best. What you will be doing as a Scheduler Connect with customers to arrange planned maintenance and keep them informed. Communicate effectively with field teams, managers, and coordinators will be key to making sure everything runs smoothly and on time. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a real difference every day. You'll be monitoring reactive work and ensuring that everything meets agreed targets. Respond quickly to alarms, escalate issues, and assign work promptly. Ensure company policies and are followed (including health & safety.) This is a role where you'll always have the opportunity to look for ways to improve, and you'll work alongside our Continuous Improvement Team. Main IT packages you will use are Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress. Working Hours are 8 am to 4 pm, Monday to Friday. Please note that the internal job title for this role is SWAT Scheduler. What you should bring to the role This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a real difference every day. Brilliant communicator - Strong verbal and written communication skills in English. Computer skills, especially with Microsoft Excel, Word, and PowerPoint. Attention to detail - great at analysing data to spot potential problems. Previous experience in the Water/Wastewater industry would be great but not essential. What's in it for you? Hourly Pay Rate: £13.36 - £14.93 per hour, depending on skills and experience. Expenses: Excluded. Location: Hybrid - Kemble Court Reading. Length of assignment: 26-week temporary contract. Hours: Monday to Friday, 8:00am - 4:00pm Hours: 36 hours per week Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 13, 2026
Full time
Are you highly organised and great at keeping things running smoothly? We have an exciting opportunity for a Scheduler to join our team and play a key role in ensuring the right resources are in place for both reactive and planned maintenance work. Your work will help us deliver outstanding service to customers and keep our field teams operating at their best. What you will be doing as a Scheduler Connect with customers to arrange planned maintenance and keep them informed. Communicate effectively with field teams, managers, and coordinators will be key to making sure everything runs smoothly and on time. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a real difference every day. You'll be monitoring reactive work and ensuring that everything meets agreed targets. Respond quickly to alarms, escalate issues, and assign work promptly. Ensure company policies and are followed (including health & safety.) This is a role where you'll always have the opportunity to look for ways to improve, and you'll work alongside our Continuous Improvement Team. Main IT packages you will use are Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress. Working Hours are 8 am to 4 pm, Monday to Friday. Please note that the internal job title for this role is SWAT Scheduler. What you should bring to the role This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a real difference every day. Brilliant communicator - Strong verbal and written communication skills in English. Computer skills, especially with Microsoft Excel, Word, and PowerPoint. Attention to detail - great at analysing data to spot potential problems. Previous experience in the Water/Wastewater industry would be great but not essential. What's in it for you? Hourly Pay Rate: £13.36 - £14.93 per hour, depending on skills and experience. Expenses: Excluded. Location: Hybrid - Kemble Court Reading. Length of assignment: 26-week temporary contract. Hours: Monday to Friday, 8:00am - 4:00pm Hours: 36 hours per week Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Newcastle. Job Purpose Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Key Responsibilities Provide leadership, and ensuring the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and systems operate to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core Values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Accountabilities Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of Plan commitments for the contract portfolio. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry. Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organisation. Strong financial skills. Ability to manage conflict and crisis situations effectively.
Aug 12, 2026
Full time
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Newcastle. Job Purpose Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Key Responsibilities Provide leadership, and ensuring the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and systems operate to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core Values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Accountabilities Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of Plan commitments for the contract portfolio. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry. Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organisation. Strong financial skills. Ability to manage conflict and crisis situations effectively.
Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to enhance how power is planned, maintained and improved across our operations. We are looking for talented individuals to join this growing team and help build a coordinated, data-led approach to managing Power Resilience across Thames Water. What you'll be doing as a Maintenance Manager: As Maintenance Manager you will lead the delivery and quality assurance of maintenance for auxiliary power supplies and associated assets. You will be responsible for ensuring that the auxiliary power systems that keep operational sites running during outages or emergencies are ready to respond when they are needed. You will also work to strengthen resilience today while building internal capability for the future. This is a unique opportunity to contribute to a critical area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will help shape future ways of working and bring their expertise to create lasting impact across Thames Water. Base location: Hampton Coal Wharf - TW12 2ES or Reading - Kemble Court - RG2 6AD Working pattern or hours: Hybrid - 36 Hours per week (Monday to Friday) Key responsibilities: Team Leadership and Organisational Capability: You will lead, motivate and develop a team of professionals to achieve high performance and support future internal capability development. Maintenance Performance and Asset Reliability: You will oversee maintenance and quality assurance for auxiliary power supplies and assets, ensuring compliance with standards and regulatory requirements. Maintenance Standards and Continuous Improvement: You will work with internal and external teams to standardise inspection practices and ensure auxiliary power asset testing and maintenance governance is effective, reliable and compliant. Planning, Budget Management and Assurance: You will manage planning and budgets, contributing to policy development within the maintenance function. What you should bring to the role? Proven experience leading operational/technical teams and delivering outputs to required time, quality and compliance standards with demonstrable experience developing people and team leadership. Strong commercial judgement with contractor performance and resource planning experience Experience managing compliance, maintenance planning and operational budgets. Proven ability to work with cross-functional teams and external contractors to drive improvement. The essential criteria to help you succeed in this role is: Knowledge of maintenance, testing and quality assurance. Strong analytical and problem-solving skills. Full UK Driving Licence. IT literacy, including maintenance management systems. What's in it for you? Offering a salary between £70,000 and £78,500 per annum, depending on skills and experience. Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Car Allowance. Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON. Private Medical Health Care. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 12, 2026
Full time
Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to enhance how power is planned, maintained and improved across our operations. We are looking for talented individuals to join this growing team and help build a coordinated, data-led approach to managing Power Resilience across Thames Water. What you'll be doing as a Maintenance Manager: As Maintenance Manager you will lead the delivery and quality assurance of maintenance for auxiliary power supplies and associated assets. You will be responsible for ensuring that the auxiliary power systems that keep operational sites running during outages or emergencies are ready to respond when they are needed. You will also work to strengthen resilience today while building internal capability for the future. This is a unique opportunity to contribute to a critical area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will help shape future ways of working and bring their expertise to create lasting impact across Thames Water. Base location: Hampton Coal Wharf - TW12 2ES or Reading - Kemble Court - RG2 6AD Working pattern or hours: Hybrid - 36 Hours per week (Monday to Friday) Key responsibilities: Team Leadership and Organisational Capability: You will lead, motivate and develop a team of professionals to achieve high performance and support future internal capability development. Maintenance Performance and Asset Reliability: You will oversee maintenance and quality assurance for auxiliary power supplies and assets, ensuring compliance with standards and regulatory requirements. Maintenance Standards and Continuous Improvement: You will work with internal and external teams to standardise inspection practices and ensure auxiliary power asset testing and maintenance governance is effective, reliable and compliant. Planning, Budget Management and Assurance: You will manage planning and budgets, contributing to policy development within the maintenance function. What you should bring to the role? Proven experience leading operational/technical teams and delivering outputs to required time, quality and compliance standards with demonstrable experience developing people and team leadership. Strong commercial judgement with contractor performance and resource planning experience Experience managing compliance, maintenance planning and operational budgets. Proven ability to work with cross-functional teams and external contractors to drive improvement. The essential criteria to help you succeed in this role is: Knowledge of maintenance, testing and quality assurance. Strong analytical and problem-solving skills. Full UK Driving Licence. IT literacy, including maintenance management systems. What's in it for you? Offering a salary between £70,000 and £78,500 per annum, depending on skills and experience. Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Car Allowance. Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON. Private Medical Health Care. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You'll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. You'll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker. Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walkaround checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first-time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE1 7TP This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop-in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft 365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool. (such as ServiceNow or similar) Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is: Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ServiceNow or similar) Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great fit for our team: ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio-visual technology. Experience working in a large, complex organisation. What's in it for you? Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service. (plus bank holidays) Performance-related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 11, 2026
Full time
As a Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You'll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. You'll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker. Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walkaround checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first-time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE1 7TP This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop-in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft 365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool. (such as ServiceNow or similar) Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is: Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ServiceNow or similar) Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great fit for our team: ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio-visual technology. Experience working in a large, complex organisation. What's in it for you? Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service. (plus bank holidays) Performance-related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Team Leader Location: London Salary: £30,082 per annum Vacancy Type: Permanent, Full Time As Team Leader, you will lead and support a team of practitioners delivering health and wellbeing interventions to adults affected by substance use. You will ensure that support is person-centred and tailored to individual needs, using both harm reduction and abstinence-based approaches, alongside support for low-level mental health needs. On a day-to-day basis, you will allocate caseloads, manage a small number of complex cases and provide supervision, guidance and development to your team. You will ensure that work is delivered to a high standard, deadlines are met and the service achieves the performance targets and outcomes set by Forward, commissioners and the prime contractor. Working closely with the Service Manager, you will support the accuracy and timely submission of service data and contribute to the effective running and ongoing development of the service. At times, you will act as the most senior representative on site and deputise for the Service Manager, ensuring the smooth and effective operation of the service. Building strong relationships will be central to the role. You will develop a positive and collaborative relationship with your manager, colleagues and partner agencies to ensure effective partnership working and the best possible outcomes for service users. About You We are looking for an experienced people manager who is passionate about motivating, developing and supporting others to achieve their potential. You will have demonstrable experience of managing teams, performance and staff development, with the ability to provide effective leadership, guidance and support. You will be confident managing competing priorities, solving problems and making effective decisions in a busy service environment. You will have experience of building and maintaining strong relationships with both internal and external stakeholders and be comfortable working collaboratively with partner agencies. Knowledge and experience of implementing formal procedures and policies is also important. You will bring excellent problem-solving, negotiation, project management and time management skills, alongside the ability to work calmly and effectively under pressure. Most importantly, you will have a genuine commitment to developing people and delivering high-quality, person-centred services that achieve positive outcomes for people affected by substance use. Please note: This role is subject to successful prison vetting clearance prior to appointment. The vetting process can take several weeks, so candidates should be aware that this may affect the anticipated start date. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Support for Families We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. Please note that remote roles may require occasional travel for site visits, training and meetings. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Aug 11, 2026
Full time
Team Leader Location: London Salary: £30,082 per annum Vacancy Type: Permanent, Full Time As Team Leader, you will lead and support a team of practitioners delivering health and wellbeing interventions to adults affected by substance use. You will ensure that support is person-centred and tailored to individual needs, using both harm reduction and abstinence-based approaches, alongside support for low-level mental health needs. On a day-to-day basis, you will allocate caseloads, manage a small number of complex cases and provide supervision, guidance and development to your team. You will ensure that work is delivered to a high standard, deadlines are met and the service achieves the performance targets and outcomes set by Forward, commissioners and the prime contractor. Working closely with the Service Manager, you will support the accuracy and timely submission of service data and contribute to the effective running and ongoing development of the service. At times, you will act as the most senior representative on site and deputise for the Service Manager, ensuring the smooth and effective operation of the service. Building strong relationships will be central to the role. You will develop a positive and collaborative relationship with your manager, colleagues and partner agencies to ensure effective partnership working and the best possible outcomes for service users. About You We are looking for an experienced people manager who is passionate about motivating, developing and supporting others to achieve their potential. You will have demonstrable experience of managing teams, performance and staff development, with the ability to provide effective leadership, guidance and support. You will be confident managing competing priorities, solving problems and making effective decisions in a busy service environment. You will have experience of building and maintaining strong relationships with both internal and external stakeholders and be comfortable working collaboratively with partner agencies. Knowledge and experience of implementing formal procedures and policies is also important. You will bring excellent problem-solving, negotiation, project management and time management skills, alongside the ability to work calmly and effectively under pressure. Most importantly, you will have a genuine commitment to developing people and delivering high-quality, person-centred services that achieve positive outcomes for people affected by substance use. Please note: This role is subject to successful prison vetting clearance prior to appointment. The vetting process can take several weeks, so candidates should be aware that this may affect the anticipated start date. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Support for Families We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. Please note that remote roles may require occasional travel for site visits, training and meetings. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to enhance how power is planned, maintained and improved across our operations. We are looking for talented individuals to join this growing team and help build a coordinated, data-led approach to managing Power Resilience across Thames Water. What you'll be doing as Works Coordination Manager: The Works Coordination Manager will lead the planning and coordination of power related activities across Thames water, ensuring critical maintenance, resilience improvements and outage activities are delivered efficiently to meet customer service levels and regulatory requirements. As Works Coordination Manager you will be responsible for optimising Power Resilience delivery across Thames Water operational teams, mitigating potential operational conflicts and minimising disruption to capital delivery programmes. This is a unique opportunity to contribute to a critical area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will help shape future ways of working and bring their expertise to create lasting impact across Thames Water. Base location: Hampton Coal Wharf - TW12 2ES or Reading - Kemble Court - RG2 6AD Working pattern or hours: 36 Hours per week (Monday to Friday) Key responsibilities: Planning Team Leadership: You will provide expert leadership to the planning team, integrating Power Resilience engineering, analytics and operational delivery plans to support the Power Strategy. Coordination and Planning: You will oversee all coordination and planning of power related field activities, ensuring alignment with SLAs, regulatory requirements and business priorities. Collaboration and Integration: You will work closely with other Power Resilience colleagues to ensure plans remain aligned across engineering, maintenance, operations and delivery teams, balancing operational requirements with resilience investment priorities. Stakeholder Coordination: You will liaise with internal and external teams to coordinate planned and reactive works, optimise resource allocation and minimise service disruption. Performance and Compliance: You will develop, monitor and report on planning KPIs, budgets and compliance with internal policies and external standards, ensuring high quality planning performance and supporting continuous improvement in planning and delivery. What you should bring to the role? Proven experience in planning/coordination within utilities, engineering or a similar regulated environment. Demonstrated team leadership and capability building experience. Experience collaborating across engineering, operations and contractor teams. Experience applying digital tools and analytics to enhance planning. (desirable) Further planning, coordination, technical or engineering qualifications. (desirable) The essential criteria to help you succeed in this role is: Expert knowledge of planning and coordination principles, tools and systems. (e.g., MS Project, SAP, or similar) Strong analytical and problem-solving skills. Commercial awareness and ability to evaluate information from multiple sources. Excellent IT literacy, including planning and reporting software. What's in it for you? Offering a salary between £47,000 to £58,000 per annum, depending on skills and experience. Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 11, 2026
Full time
Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to enhance how power is planned, maintained and improved across our operations. We are looking for talented individuals to join this growing team and help build a coordinated, data-led approach to managing Power Resilience across Thames Water. What you'll be doing as Works Coordination Manager: The Works Coordination Manager will lead the planning and coordination of power related activities across Thames water, ensuring critical maintenance, resilience improvements and outage activities are delivered efficiently to meet customer service levels and regulatory requirements. As Works Coordination Manager you will be responsible for optimising Power Resilience delivery across Thames Water operational teams, mitigating potential operational conflicts and minimising disruption to capital delivery programmes. This is a unique opportunity to contribute to a critical area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will help shape future ways of working and bring their expertise to create lasting impact across Thames Water. Base location: Hampton Coal Wharf - TW12 2ES or Reading - Kemble Court - RG2 6AD Working pattern or hours: 36 Hours per week (Monday to Friday) Key responsibilities: Planning Team Leadership: You will provide expert leadership to the planning team, integrating Power Resilience engineering, analytics and operational delivery plans to support the Power Strategy. Coordination and Planning: You will oversee all coordination and planning of power related field activities, ensuring alignment with SLAs, regulatory requirements and business priorities. Collaboration and Integration: You will work closely with other Power Resilience colleagues to ensure plans remain aligned across engineering, maintenance, operations and delivery teams, balancing operational requirements with resilience investment priorities. Stakeholder Coordination: You will liaise with internal and external teams to coordinate planned and reactive works, optimise resource allocation and minimise service disruption. Performance and Compliance: You will develop, monitor and report on planning KPIs, budgets and compliance with internal policies and external standards, ensuring high quality planning performance and supporting continuous improvement in planning and delivery. What you should bring to the role? Proven experience in planning/coordination within utilities, engineering or a similar regulated environment. Demonstrated team leadership and capability building experience. Experience collaborating across engineering, operations and contractor teams. Experience applying digital tools and analytics to enhance planning. (desirable) Further planning, coordination, technical or engineering qualifications. (desirable) The essential criteria to help you succeed in this role is: Expert knowledge of planning and coordination principles, tools and systems. (e.g., MS Project, SAP, or similar) Strong analytical and problem-solving skills. Commercial awareness and ability to evaluate information from multiple sources. Excellent IT literacy, including planning and reporting software. What's in it for you? Offering a salary between £47,000 to £58,000 per annum, depending on skills and experience. Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Charges Coordinator, you'll play an important role in helping Thames Water manage charges received from Highway Authorities. Working as part of a supportive team, you'll investigate each case, decide whether charges are valid, and ensure invoices are processed accurately and fairly. This is a varied role where you'll work with internal teams and external partners to help reduce unnecessary costs while making a real contribution to delivering an excellent service for our customers. What you'll be doing as a Charges Coordinator As a Charges Coordinator, you'll investigate, validate and process charges received from Highway Authorities, ensuring every case is handled accurately and within agreed timescales. You'll use a range of internal systems while working closely with colleagues and external organisations to deliver the best outcomes. Investigating and validating charges received from Highway Authorities using a range of internal systems. Processing invoices accurately and within agreed timescales. Working with internal teams, contractors and Highway Authorities to resolve queries and minimise unnecessary costs. Liaising with external organisations to ensure only valid charges are paid. Identifying trends and opportunities to improve processes and reduce future costs. Maintaining accurate records while managing a busy workload across multiple systems. What you should bring to the role Strong problem-solving skills with the confidence to investigate information and make informed decisions. Excellent communication skills with the ability to build positive relationships with colleagues and external partners. A team-player approach, as this role can be fast-paced and colleagues work together to support one another. Previous experience in customer service, administration, invoicing or financial administration where accuracy and organisation were essential. Experience using systems such as Salesforce, SAP, Street Manager or GIS would be highly beneficial. Knowledge of streetworks or highways processes would be advantageous. While previous experience is beneficial, we also welcome applications from recent graduates with strong analytical skills and a willingness to learn. What's in it for you? Hourly Pay Rate: £14.26-£17.83 per hour, depending on skills and experience. Expenses: Excluded Location: Clearwater Court, Reading (Hybrid working with a minimum of one day per week in the office. Our office is located in Reading town centre, just a two-minute walk from Reading train station.) Length of assignment: 26-week temporary contract. Hours: Monday to Friday, 8:00am - 4:00pm Hours:36 hours per week Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 11, 2026
Full time
As a Charges Coordinator, you'll play an important role in helping Thames Water manage charges received from Highway Authorities. Working as part of a supportive team, you'll investigate each case, decide whether charges are valid, and ensure invoices are processed accurately and fairly. This is a varied role where you'll work with internal teams and external partners to help reduce unnecessary costs while making a real contribution to delivering an excellent service for our customers. What you'll be doing as a Charges Coordinator As a Charges Coordinator, you'll investigate, validate and process charges received from Highway Authorities, ensuring every case is handled accurately and within agreed timescales. You'll use a range of internal systems while working closely with colleagues and external organisations to deliver the best outcomes. Investigating and validating charges received from Highway Authorities using a range of internal systems. Processing invoices accurately and within agreed timescales. Working with internal teams, contractors and Highway Authorities to resolve queries and minimise unnecessary costs. Liaising with external organisations to ensure only valid charges are paid. Identifying trends and opportunities to improve processes and reduce future costs. Maintaining accurate records while managing a busy workload across multiple systems. What you should bring to the role Strong problem-solving skills with the confidence to investigate information and make informed decisions. Excellent communication skills with the ability to build positive relationships with colleagues and external partners. A team-player approach, as this role can be fast-paced and colleagues work together to support one another. Previous experience in customer service, administration, invoicing or financial administration where accuracy and organisation were essential. Experience using systems such as Salesforce, SAP, Street Manager or GIS would be highly beneficial. Knowledge of streetworks or highways processes would be advantageous. While previous experience is beneficial, we also welcome applications from recent graduates with strong analytical skills and a willingness to learn. What's in it for you? Hourly Pay Rate: £14.26-£17.83 per hour, depending on skills and experience. Expenses: Excluded Location: Clearwater Court, Reading (Hybrid working with a minimum of one day per week in the office. Our office is located in Reading town centre, just a two-minute walk from Reading train station.) Length of assignment: 26-week temporary contract. Hours: Monday to Friday, 8:00am - 4:00pm Hours:36 hours per week Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to enhance how power is planned, maintained and improved across our operations. We are looking for talented individuals to join this growing team and help build a coordinated, data-led approach to managing Power Resilience across Thames Water. What you'll be doing as a Power Strategy Manager: The Power Strategy Manager is a critical role to set the strategic direction for the new Power Resilience team. You will work closely with critical stakeholders and the Head of Power to develop our multi-AMP Power roadmap, prioritise where we target Power Resilience investment and drive future innovation, digitisation and reporting. As Power Strategy Manager you will play a leading role in establishing Thames Water's dedicated Power Resilience capability. You will be responsible for driving a single strategic view of Power Resilience across Thames Water operations, enabling the business to manage Power risk through interventions that reduce outages and improve system reliability. This is a unique opportunity to contribute to a critical area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will help shape future ways of working and bring their expertise to create lasting impact across Thames Water. Base location: Location can be flexible for both London or Thames Valley (e.g., Hampton, Maple Lodge, Reading & Slough) Working pattern or hours: Hybrid - 36 Hours per week (Monday to Friday) Key responsibilities: Team Leadership and Organisational Capability: You will lead, motivate and develop a team of professionals to achieve high performance and support future internal capability development. Power Strategy and Transformation: You will work to drive creation, implementation and adoption of strategic initiatives to deliver resilient, compliant and data-driven power operations across Thames Water. Data, Insight and Digital Transformation: You will drive initiatives to enable real-time visibility and analytics of power-related data that can be used to prioritise Power Resilience interventions. Stakeholder Engagement and Cross-Portfolio Integration: You will proactively engage with internal and external stakeholders (e.g. DNOs, NESO, Ofgem) to influence infrastructure planning, delivery of business objectives and regulatory compliance. What you should bring to the role? Senior management experience in utilities or a related sector with a proven track record in leading large-scale, multi-disciplinary teams and strategic programmes. Strong understanding of regulatory environments and compliance frameworks and ability to adapt to changing regulations as required. Demonstrated ability to influence at senior levels and build relationships with internal and external stakeholders. Experience in driving digitisation and process improvement initiatives. Experience with HV/LV systems and auxiliary power systems. (desirable) The essential criteria to help you succeed in this role is: Competence in electrical engineering design or relevant industry experience with ability to interpret and develop technical documentation and standards. Advanced knowledge of digitisation, data management and analytics. Supplier and contract management. Full UK Driving Licence. Ability to approve prepared and reviewed documentation ready for wider approval. What's in it for you? Offering a salary between £80,000 to £90,000 per annum, depending on skills and experience. Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Car Allowance. Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON. Private Medical Health Care. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 11, 2026
Full time
Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to enhance how power is planned, maintained and improved across our operations. We are looking for talented individuals to join this growing team and help build a coordinated, data-led approach to managing Power Resilience across Thames Water. What you'll be doing as a Power Strategy Manager: The Power Strategy Manager is a critical role to set the strategic direction for the new Power Resilience team. You will work closely with critical stakeholders and the Head of Power to develop our multi-AMP Power roadmap, prioritise where we target Power Resilience investment and drive future innovation, digitisation and reporting. As Power Strategy Manager you will play a leading role in establishing Thames Water's dedicated Power Resilience capability. You will be responsible for driving a single strategic view of Power Resilience across Thames Water operations, enabling the business to manage Power risk through interventions that reduce outages and improve system reliability. This is a unique opportunity to contribute to a critical area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will help shape future ways of working and bring their expertise to create lasting impact across Thames Water. Base location: Location can be flexible for both London or Thames Valley (e.g., Hampton, Maple Lodge, Reading & Slough) Working pattern or hours: Hybrid - 36 Hours per week (Monday to Friday) Key responsibilities: Team Leadership and Organisational Capability: You will lead, motivate and develop a team of professionals to achieve high performance and support future internal capability development. Power Strategy and Transformation: You will work to drive creation, implementation and adoption of strategic initiatives to deliver resilient, compliant and data-driven power operations across Thames Water. Data, Insight and Digital Transformation: You will drive initiatives to enable real-time visibility and analytics of power-related data that can be used to prioritise Power Resilience interventions. Stakeholder Engagement and Cross-Portfolio Integration: You will proactively engage with internal and external stakeholders (e.g. DNOs, NESO, Ofgem) to influence infrastructure planning, delivery of business objectives and regulatory compliance. What you should bring to the role? Senior management experience in utilities or a related sector with a proven track record in leading large-scale, multi-disciplinary teams and strategic programmes. Strong understanding of regulatory environments and compliance frameworks and ability to adapt to changing regulations as required. Demonstrated ability to influence at senior levels and build relationships with internal and external stakeholders. Experience in driving digitisation and process improvement initiatives. Experience with HV/LV systems and auxiliary power systems. (desirable) The essential criteria to help you succeed in this role is: Competence in electrical engineering design or relevant industry experience with ability to interpret and develop technical documentation and standards. Advanced knowledge of digitisation, data management and analytics. Supplier and contract management. Full UK Driving Licence. Ability to approve prepared and reviewed documentation ready for wider approval. What's in it for you? Offering a salary between £80,000 to £90,000 per annum, depending on skills and experience. Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Car Allowance. Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON. Private Medical Health Care. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Modern Slavery Safehouse Advocate Location: West Midlands (frequent travel required, including Croydon and Solihull) Salary: 25,287.91 - 27,993.18 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm Contract: Full-time Reporting to: Safehouse Manager Working Pattern: Site-based (not eligible for hybrid working) Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female MUST HAVE OWN VEHICLE About the Organisation We are a specialist charity providing trauma-informed support to women, men and children affected by violence, abuse, exploitation and trafficking. Our services support victims to achieve safety, stability and long-term recovery. Our Modern Slavery Support Service delivers safehouse accommodation and community-based support to adult victims of modern slavery and human trafficking (male and female victims, including those with children). We work within the Home Office national contracting arrangements to support individuals who have accessed the National Referral Mechanism (NRM), ensuring they receive safe accommodation, financial and practical assistance, and coordinated multi-agency support while awaiting decisions. The Role The Modern Slavery Safehouse Advocate plays a vital frontline role supporting potential victims of modern slavery and international human trafficking through their recovery and reflection period. You will provide trauma-informed, person-centred support to meet clients' physical, psychological and social needs, ensuring they can access their rights and entitlements under ECAT (European Convention on Action Against Trafficking). This is a challenging yet highly rewarding role requiring resilience, professionalism and the ability to manage complex casework within a fast-paced safehouse environment. Key Responsibilities Casework & Advocacy Deliver regular emotional and practical support to victims, promoting safety, independence and reducing risk of re-trafficking Complete timely and robust risk and needs assessments Develop and review journey plans and support plans Support clients to understand the National Referral Mechanism (NRM) process and advocate while they await conclusive grounds decisions Provide information regarding rights and entitlements under ECAT Address complex and multiple needs including exploitation, trauma, mental health, substance misuse and safeguarding concerns Work to contractual KPIs and required timescales Accommodation & Safehouse Duties Complete safehouse inductions, move-ins and move-ons Provide welcome packs and initial subsistence Support residents to understand and adhere to licence agreements and house rules Maintain health & safety, fire safety and building security standards Manage relationships between residents and respond to conflict appropriately Liaise with maintenance and facilities teams where required Partnership & Multi-Agency Working Refer and support clients to access specialist services (health, mental health, substance misuse, domestic abuse services and others) Attend and contribute to multi-agency meetings Build strong collaborative relationships with partner agencies Maintain accurate, confidential case management records About You Essential Educated to Level 3 (or equivalent experience) Experience working within a needs-led service undertaking risk and needs assessments Experience supporting vulnerable adults and/or children Experience managing complex casework and crisis intervention Experience working in supported accommodation, homelessness or destitution settings Knowledge of modern slavery and trafficking indicators and support systems in the UK Understanding of safeguarding legislation and best practice Strong organisational and communication skills Ability to manage a caseload and meet deadlines Confident using Microsoft Office and case management systems Full UK driving licence with access to a vehicle Eligible to work in the UK Desirable Experience working within formal contract frameworks with KPIs Knowledge of immigration systems and access to public funds Understanding of trauma-informed approaches and motivational interviewing Knowledge of the Violence Against Women and Girls strategy Benefits 25 days annual leave (pro rata) plus bank holidays 1 wellbeing day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Aug 11, 2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Modern Slavery Safehouse Advocate Location: West Midlands (frequent travel required, including Croydon and Solihull) Salary: 25,287.91 - 27,993.18 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm Contract: Full-time Reporting to: Safehouse Manager Working Pattern: Site-based (not eligible for hybrid working) Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female MUST HAVE OWN VEHICLE About the Organisation We are a specialist charity providing trauma-informed support to women, men and children affected by violence, abuse, exploitation and trafficking. Our services support victims to achieve safety, stability and long-term recovery. Our Modern Slavery Support Service delivers safehouse accommodation and community-based support to adult victims of modern slavery and human trafficking (male and female victims, including those with children). We work within the Home Office national contracting arrangements to support individuals who have accessed the National Referral Mechanism (NRM), ensuring they receive safe accommodation, financial and practical assistance, and coordinated multi-agency support while awaiting decisions. The Role The Modern Slavery Safehouse Advocate plays a vital frontline role supporting potential victims of modern slavery and international human trafficking through their recovery and reflection period. You will provide trauma-informed, person-centred support to meet clients' physical, psychological and social needs, ensuring they can access their rights and entitlements under ECAT (European Convention on Action Against Trafficking). This is a challenging yet highly rewarding role requiring resilience, professionalism and the ability to manage complex casework within a fast-paced safehouse environment. Key Responsibilities Casework & Advocacy Deliver regular emotional and practical support to victims, promoting safety, independence and reducing risk of re-trafficking Complete timely and robust risk and needs assessments Develop and review journey plans and support plans Support clients to understand the National Referral Mechanism (NRM) process and advocate while they await conclusive grounds decisions Provide information regarding rights and entitlements under ECAT Address complex and multiple needs including exploitation, trauma, mental health, substance misuse and safeguarding concerns Work to contractual KPIs and required timescales Accommodation & Safehouse Duties Complete safehouse inductions, move-ins and move-ons Provide welcome packs and initial subsistence Support residents to understand and adhere to licence agreements and house rules Maintain health & safety, fire safety and building security standards Manage relationships between residents and respond to conflict appropriately Liaise with maintenance and facilities teams where required Partnership & Multi-Agency Working Refer and support clients to access specialist services (health, mental health, substance misuse, domestic abuse services and others) Attend and contribute to multi-agency meetings Build strong collaborative relationships with partner agencies Maintain accurate, confidential case management records About You Essential Educated to Level 3 (or equivalent experience) Experience working within a needs-led service undertaking risk and needs assessments Experience supporting vulnerable adults and/or children Experience managing complex casework and crisis intervention Experience working in supported accommodation, homelessness or destitution settings Knowledge of modern slavery and trafficking indicators and support systems in the UK Understanding of safeguarding legislation and best practice Strong organisational and communication skills Ability to manage a caseload and meet deadlines Confident using Microsoft Office and case management systems Full UK driving licence with access to a vehicle Eligible to work in the UK Desirable Experience working within formal contract frameworks with KPIs Knowledge of immigration systems and access to public funds Understanding of trauma-informed approaches and motivational interviewing Knowledge of the Violence Against Women and Girls strategy Benefits 25 days annual leave (pro rata) plus bank holidays 1 wellbeing day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Performance Manager This is an opportunity to build on your people management experiences in an important role within our critical water infrastructure network. From our Ashford and Kempton sites, every day we provide London and the surrounding areas with high-quality, fresh drinking water. This role will require you to lead and develop a team of operatives as well as manage the performance of two of the main slow sand filter treatment processes for producing clean drinking water for London. The role also requires you to safely achieve specific operational outputs to the required standards across the business, within budget and deadlines. What you'll be doing as a Performance Manager - Slow Sand Filters This role will involve: Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets. Controlling and auditing site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy. Analysing data to inform site performance and planning decisions. Preparing reports and presentations for key stakeholders as required. Ensuring the team are in line with production plans and service agreements are met. Managing budgets and cost to ensure you are meeting and exceeding financial targets while maintaining quality. Ensuring the continued operability of the Slow Sand Filter team's mobile plant, by certifying effective maintenance, escalating faults and working with the mobile plant maintenance contractors. Base Location - Ashford Water Treatment Works (TW15 1RU) Working Hours - 38 hours per week ( with and out of hours management roster.) Salary - £38,000 to £45,000 depending on skills and experience What should you bring to the role? To thrive in this role, the essential criteria you'll need are: Previous experience managing and supporting a team whilst coordinating team activity. The ideal candidate will be someone who can develop and encourage people within a team setting. Strong analytical skills with experience of understanding and interpreting data to create change and make decisions. Good communication and interpersonal skills. Confident in your ability to present key findings and liaise with managers of all levels. Excellent organisational skills, a keen eye for detail and demonstrable ability of managing workload under pressure. Health and Safety, stakeholder engagement and customer focus is essential. Due to the nature of the role, a valid, UK driving licence is required. Additional skills and experiences would be great to have/bring: Previous water experience would be beneficial as well as having knowledge of the clean water process. Industrial site experience would be beneficial, as would previous operation of mobile plant. Strong background in process management with excellent skills in operations, engineering, finance, What's in it for you? Offering a salary £38,000 to £45,000 per annum depending on skills and experience. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 10, 2026
Full time
Performance Manager This is an opportunity to build on your people management experiences in an important role within our critical water infrastructure network. From our Ashford and Kempton sites, every day we provide London and the surrounding areas with high-quality, fresh drinking water. This role will require you to lead and develop a team of operatives as well as manage the performance of two of the main slow sand filter treatment processes for producing clean drinking water for London. The role also requires you to safely achieve specific operational outputs to the required standards across the business, within budget and deadlines. What you'll be doing as a Performance Manager - Slow Sand Filters This role will involve: Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets. Controlling and auditing site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy. Analysing data to inform site performance and planning decisions. Preparing reports and presentations for key stakeholders as required. Ensuring the team are in line with production plans and service agreements are met. Managing budgets and cost to ensure you are meeting and exceeding financial targets while maintaining quality. Ensuring the continued operability of the Slow Sand Filter team's mobile plant, by certifying effective maintenance, escalating faults and working with the mobile plant maintenance contractors. Base Location - Ashford Water Treatment Works (TW15 1RU) Working Hours - 38 hours per week ( with and out of hours management roster.) Salary - £38,000 to £45,000 depending on skills and experience What should you bring to the role? To thrive in this role, the essential criteria you'll need are: Previous experience managing and supporting a team whilst coordinating team activity. The ideal candidate will be someone who can develop and encourage people within a team setting. Strong analytical skills with experience of understanding and interpreting data to create change and make decisions. Good communication and interpersonal skills. Confident in your ability to present key findings and liaise with managers of all levels. Excellent organisational skills, a keen eye for detail and demonstrable ability of managing workload under pressure. Health and Safety, stakeholder engagement and customer focus is essential. Due to the nature of the role, a valid, UK driving licence is required. Additional skills and experiences would be great to have/bring: Previous water experience would be beneficial as well as having knowledge of the clean water process. Industrial site experience would be beneficial, as would previous operation of mobile plant. Strong background in process management with excellent skills in operations, engineering, finance, What's in it for you? Offering a salary £38,000 to £45,000 per annum depending on skills and experience. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Gov Facility Services Ltd (GFSL)
Newport, Isle of Wight
Site Total Facilities Manager - Fixed Term Contract Location: HMP Albany, 55 Parkhurst Rd, Newport. PO30 5RS Salary: 59,584.68 per annum - FTC Contract: Permanent - 39hrs per week - Mon-Fri We are seeking a dedicated Site Total Facilities Manager to join our team at HMP Albany, a category B, adult male prison. Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment. HMP Albany runs like a self-contained city, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community. As a Site Manager you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all. If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference. We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Site Manager with a combination of: - Experience of facilities management - Experience of managing budgets - Experience of managing staff teams of 15+ - Experience of operating in a Prison or Military environment - Desirable - Completed a recognised apprenticeship in a facilities / building services trade, or have two years of recognised experience - IOSH Qualification - Desirable - Good Health & Safety knowledge - Excellent organisational, time management and people skills If this sounds like you, we would like to hear from you! Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society. Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts. You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress. Explore facilities careers where you can make difference. Pride In People. We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone. Future Plans. GFSL has been notified by it's shareholder (MOJ) that the provision of FM Services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027. Pride in People - Do the Right thing - One Team An ISO 9001 Certified Company
Aug 08, 2026
Contractor
Site Total Facilities Manager - Fixed Term Contract Location: HMP Albany, 55 Parkhurst Rd, Newport. PO30 5RS Salary: 59,584.68 per annum - FTC Contract: Permanent - 39hrs per week - Mon-Fri We are seeking a dedicated Site Total Facilities Manager to join our team at HMP Albany, a category B, adult male prison. Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment. HMP Albany runs like a self-contained city, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community. As a Site Manager you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all. If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference. We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Site Manager with a combination of: - Experience of facilities management - Experience of managing budgets - Experience of managing staff teams of 15+ - Experience of operating in a Prison or Military environment - Desirable - Completed a recognised apprenticeship in a facilities / building services trade, or have two years of recognised experience - IOSH Qualification - Desirable - Good Health & Safety knowledge - Excellent organisational, time management and people skills If this sounds like you, we would like to hear from you! Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society. Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts. You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress. Explore facilities careers where you can make difference. Pride In People. We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone. Future Plans. GFSL has been notified by it's shareholder (MOJ) that the provision of FM Services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027. Pride in People - Do the Right thing - One Team An ISO 9001 Certified Company
Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.
Aug 08, 2026
Full time
Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.
The Contracts Manager is responsible for supporting contract management & administration, stakeholder management, supplier engagement and category development activities to maximise value and outcomes for Thames Water, balancing commercial risk and value opportunities. What you'll be doing as a Contracts Manager Contract Management & Administration and Category Development The ability to support the Category process for the allocated categories of spend. Administer the operation of allocated agreements, including keeping systems and guidance documents up to date and call-offs from these awards. Engage proactively with internal stakeholders to shape category approach, business needs, spend and suppliers. Support the identification of market insights, trends, opportunities, and risks. Supplier Management & Stakeholder Management Support, and lead where required, on supplier engagement on a particular contract, ensuring agreed value is being delivered from the contract. Ensures Thames interests are best represented. Work with the Supplier Relationship Manager to liaise with the appropriate teams to execute any contract changes or performance escalations/disputes. Build relationships with key internal stakeholders to obtain support and engagement in key initiatives. Advise the business on contract and supplier issues and questions, requesting support from the Supplier Relationship Manager where required. This is a temporary role for 6-9 months with an opportunity to go permanent subject to approval, and successful candidates may be considered for any new role. What you should bring to the role To thrive in this role, the essential criteria you'll need is: Experience of contract management & administration in a multi stakeholder environment Experience in project and performance management Be able to support negotiation and dispute resolution A good networker with the ability to build productive relationships across all areas of the team and collaborate with colleagues to build flexible solutions which work for them and the organisation as a whole. Ability proactively seek out opportunities to deliver sustained improvements in performance Extra qualities that would be a great fit for our team: Chartered Institute Purchasing and Supply - MCIPS (or studying towards); and/or Degree educated or equivalent. What's in it for you? Hourly Pay rate: £25-£29 per hour Location: Hybrid - Clear Water Court Reading Length of assignment: 26 weeks Required Start date: ASAP Hours: 36 Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know , we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 08, 2026
Full time
The Contracts Manager is responsible for supporting contract management & administration, stakeholder management, supplier engagement and category development activities to maximise value and outcomes for Thames Water, balancing commercial risk and value opportunities. What you'll be doing as a Contracts Manager Contract Management & Administration and Category Development The ability to support the Category process for the allocated categories of spend. Administer the operation of allocated agreements, including keeping systems and guidance documents up to date and call-offs from these awards. Engage proactively with internal stakeholders to shape category approach, business needs, spend and suppliers. Support the identification of market insights, trends, opportunities, and risks. Supplier Management & Stakeholder Management Support, and lead where required, on supplier engagement on a particular contract, ensuring agreed value is being delivered from the contract. Ensures Thames interests are best represented. Work with the Supplier Relationship Manager to liaise with the appropriate teams to execute any contract changes or performance escalations/disputes. Build relationships with key internal stakeholders to obtain support and engagement in key initiatives. Advise the business on contract and supplier issues and questions, requesting support from the Supplier Relationship Manager where required. This is a temporary role for 6-9 months with an opportunity to go permanent subject to approval, and successful candidates may be considered for any new role. What you should bring to the role To thrive in this role, the essential criteria you'll need is: Experience of contract management & administration in a multi stakeholder environment Experience in project and performance management Be able to support negotiation and dispute resolution A good networker with the ability to build productive relationships across all areas of the team and collaborate with colleagues to build flexible solutions which work for them and the organisation as a whole. Ability proactively seek out opportunities to deliver sustained improvements in performance Extra qualities that would be a great fit for our team: Chartered Institute Purchasing and Supply - MCIPS (or studying towards); and/or Degree educated or equivalent. What's in it for you? Hourly Pay rate: £25-£29 per hour Location: Hybrid - Clear Water Court Reading Length of assignment: 26 weeks Required Start date: ASAP Hours: 36 Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know , we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Job Title: Youth Complex Support Worker Location: Penzance / St Ives, Cornwall Pay: £14.00 to £20.00 per hour (Weekly Pay plus Holiday Pay) Job Type: Flexible Temporary and Block Bookings The Perks Highly Competitive Pay: Excellent starting scales from £14.00 to £20.00 per hour depending on experience. Referral Scheme: Receive a £300 Love2Shop reward voucher for every colleague you introduce. Expert Guidance: Dedicated expert support from a localised consultant who values your career growth. Work Life Balance: Freedom to build a flexible rota completely around your personal commitments. Placements: Direct lines into incoming long term packages and temporary block bookings. Are you an experienced care professional looking to use your skills where they are needed most? We believe that behind every challenging behaviour is a young person communicating severe distress and past trauma. We need workers who look past the surface and bring calm into chaotic situations. We are urgently recruiting a specialised team of crisis workers to support vulnerable youth across Penzance, St Ives, and the far west peninsula. You will be delivering specialised person centred intervention to children with complex neurodevelopmental profiles, autism, and high risk behaviours. This opening is ideally suited to anyone who has a background as a Youth Mentor, Support Worker, SEN Teaching Assistant, Therapeutic Support Worker, Family Support Worker, or Sports Coach. How you will make a difference Nurture Well Being: Encourage healthy daily structures, independent lifeskills, and safe community outings. De escalate Crisis: Step into highly volatile situations and use verbal techniques to successfully de escalate tension without friction. Collaborate Daily: Work alongside social workers, therapists, and internal managers to implement robust care plans. What you will bring Experience: Minimum 6 months of paid support work experience inside the UK social care or education sector. Approach: A compassionate, low ego, and deeply resilient approach to managing physical aggression or absconding risks. Transport: Full UK driving licence with access to a vehicle is required due to the geographic layout of the packages. Pass It On If you know an experienced youth worker or residential carer looking for premium weekly pay, pass our details on to them. For every candidate you refer who completes their initial shift milestones, you will pocket a £300 Love2Shop voucher to spend at hundreds of major high street retailers. Apply Today Our compliance team is ready to fast track your application. Send us your CV today or contact our local branch to find out more about our upcoming block bookings. Click apply now and ensure you don't miss out on these exclusive Cornwall care packages. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone. Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
Aug 08, 2026
Contractor
Job Title: Youth Complex Support Worker Location: Penzance / St Ives, Cornwall Pay: £14.00 to £20.00 per hour (Weekly Pay plus Holiday Pay) Job Type: Flexible Temporary and Block Bookings The Perks Highly Competitive Pay: Excellent starting scales from £14.00 to £20.00 per hour depending on experience. Referral Scheme: Receive a £300 Love2Shop reward voucher for every colleague you introduce. Expert Guidance: Dedicated expert support from a localised consultant who values your career growth. Work Life Balance: Freedom to build a flexible rota completely around your personal commitments. Placements: Direct lines into incoming long term packages and temporary block bookings. Are you an experienced care professional looking to use your skills where they are needed most? We believe that behind every challenging behaviour is a young person communicating severe distress and past trauma. We need workers who look past the surface and bring calm into chaotic situations. We are urgently recruiting a specialised team of crisis workers to support vulnerable youth across Penzance, St Ives, and the far west peninsula. You will be delivering specialised person centred intervention to children with complex neurodevelopmental profiles, autism, and high risk behaviours. This opening is ideally suited to anyone who has a background as a Youth Mentor, Support Worker, SEN Teaching Assistant, Therapeutic Support Worker, Family Support Worker, or Sports Coach. How you will make a difference Nurture Well Being: Encourage healthy daily structures, independent lifeskills, and safe community outings. De escalate Crisis: Step into highly volatile situations and use verbal techniques to successfully de escalate tension without friction. Collaborate Daily: Work alongside social workers, therapists, and internal managers to implement robust care plans. What you will bring Experience: Minimum 6 months of paid support work experience inside the UK social care or education sector. Approach: A compassionate, low ego, and deeply resilient approach to managing physical aggression or absconding risks. Transport: Full UK driving licence with access to a vehicle is required due to the geographic layout of the packages. Pass It On If you know an experienced youth worker or residential carer looking for premium weekly pay, pass our details on to them. For every candidate you refer who completes their initial shift milestones, you will pocket a £300 Love2Shop voucher to spend at hundreds of major high street retailers. Apply Today Our compliance team is ready to fast track your application. Send us your CV today or contact our local branch to find out more about our upcoming block bookings. Click apply now and ensure you don't miss out on these exclusive Cornwall care packages. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone. Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
Mind Hertfordshire Network
Stevenage, Hertfordshire
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Crisis Café / Helpline Support Worker Reference: 374 Responsible to: Crisis Cafe/Helpline Coordinator Contract: Permanent Hours: 22.5hrs (3 evenings) or 30hrs (4 evenings) Work Pattern: 17 30, working across a 7-day flexible rota including some weekends Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time) Working base: Stevenage - expectation to travel across all Cafe sites where necessary (Watford, Stevenage, Ware and Hatfield) About the Role To be a key member of the staff team delivering the Nightlight Mental Health Crisis Services. Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind Network s values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service. About the Service Hertfordshire Mind Network s Nightlight Service (Cafés, Helpline, 24/7 Crisis House, A&E Liaison service and Daylight provision) is proud to provide urgent support, crisis intervention, and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis, by using a person-centred approach to ensure that everyone is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. The objectives of Hertfordshire Mind Network s (HMN) Nightlight Mental Health Crisis Services are: To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire. To provide 24/7 support for individuals experiencing a mental health crisis. To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers. To remain a source of independent support for all clients. To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Closing date: 21st August 2026 Interview date: Early September, at Watford Wellbeing Centre N.B: Please quote reference number 374 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Aug 08, 2026
Full time
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Crisis Café / Helpline Support Worker Reference: 374 Responsible to: Crisis Cafe/Helpline Coordinator Contract: Permanent Hours: 22.5hrs (3 evenings) or 30hrs (4 evenings) Work Pattern: 17 30, working across a 7-day flexible rota including some weekends Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time) Working base: Stevenage - expectation to travel across all Cafe sites where necessary (Watford, Stevenage, Ware and Hatfield) About the Role To be a key member of the staff team delivering the Nightlight Mental Health Crisis Services. Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind Network s values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service. About the Service Hertfordshire Mind Network s Nightlight Service (Cafés, Helpline, 24/7 Crisis House, A&E Liaison service and Daylight provision) is proud to provide urgent support, crisis intervention, and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis, by using a person-centred approach to ensure that everyone is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. The objectives of Hertfordshire Mind Network s (HMN) Nightlight Mental Health Crisis Services are: To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire. To provide 24/7 support for individuals experiencing a mental health crisis. To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers. To remain a source of independent support for all clients. To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Closing date: 21st August 2026 Interview date: Early September, at Watford Wellbeing Centre N.B: Please quote reference number 374 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Job Title: SOC Manager Location: Remote (with occasional business travel) Duration: 6 Months The Role We are seeking an experienced SOC Manager for a 6-month contract. This is a strategic leadership position-not a hands-on technical analyst role. You will take full ownership of the Cyber Security Operations Centre (CSOC), driving strategy, managing incident response, and directing internal teams and external vendors. Key Responsibilities Define and lead the CSOC strategy, operations, and governance. Take command of major incident response, managing remediation and stakeholder communication. Oversee threat intelligence, vulnerability management, and security monitoring capabilities. Manage relationships with external agencies, Managed Security Service Providers (MSSPs), and technology partners. What We Need From You Proven experience as a SOC Manager (previous leadership experience is essential; this is not an entry-level management role). Deep expertise in incident management processes and live crisis response. Strong background in managing third-party vendors (MSSPs). Strategic mindset to plan security investments, tooling, and resourcing. Desirable: CISSP/CISM, Cloud Security (AWS/Azure), ITIL. How to Apply: Please submit your most up-to-date CV to (url removed) to be considered for this critical leadership role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Aug 07, 2026
Contractor
Job Title: SOC Manager Location: Remote (with occasional business travel) Duration: 6 Months The Role We are seeking an experienced SOC Manager for a 6-month contract. This is a strategic leadership position-not a hands-on technical analyst role. You will take full ownership of the Cyber Security Operations Centre (CSOC), driving strategy, managing incident response, and directing internal teams and external vendors. Key Responsibilities Define and lead the CSOC strategy, operations, and governance. Take command of major incident response, managing remediation and stakeholder communication. Oversee threat intelligence, vulnerability management, and security monitoring capabilities. Manage relationships with external agencies, Managed Security Service Providers (MSSPs), and technology partners. What We Need From You Proven experience as a SOC Manager (previous leadership experience is essential; this is not an entry-level management role). Deep expertise in incident management processes and live crisis response. Strong background in managing third-party vendors (MSSPs). Strategic mindset to plan security investments, tooling, and resourcing. Desirable: CISSP/CISM, Cloud Security (AWS/Azure), ITIL. How to Apply: Please submit your most up-to-date CV to (url removed) to be considered for this critical leadership role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Profile Job Title: Communications Specialist South East Directorate: Marketing, Fundraising and Communications Reports To: Regional Communications Manager Matrix Reporting To: None Disclosure Check Level: None Date created/last reviewed: April 2024 Overall Role Purpose The Communications Specialist South East helps people with sight loss to live the life they choose by driving the awareness and saliency of the Guide Dogs brand nationally and in their region by leading the development and delivery of central, regional and local integrated communications activity. The role communicates the strategy and work of Guide Dogs, engaging key audiences both externally and internally (including service users, volunteers, staff, and supporters) to strengthen the brand and further awareness of the charity Key Responsibilities Brand Drive the awareness and saliency of the Guide Dogs brand nationally and in the region by bringing to life the brand positioning through all customer experience touchpoints. Champion the brand identity in the region, leading the implementation across all touchpoints. Lead the regional activation of all aspects of the brand campaign, working closely with the central brand, comms and digital teams. Communications & Digital Lead the development, delivery and review of central, regional and local integrated communications & digital activity in the region to include print and broadcast media, social media, publications, advertising, events, direct marketing and internal communications as appropriate, ensuring objectives are set and measured. Create and edit key regional publications, as and when required. Case studies Source and create local case studies, and work with Content Team to maintain the Chorus case study library with content to support local and national campaigns Media relations - Build strong and on-going relationships with national and regional journalists through proactive and reactive media relations, including dealing with issues and crises that are a risk to the organisation s reputation. Work with all areas of the charity to story spot and develop compelling service user case studies that will engage journalists and turn into national news stories Generate region-based stories and articles for corporate publications Manage creative agencies to help deliver national and regional campaigns Volunteer management - Develop and maintain a network of volunteer media champions across all regions. Spokesperson - Be a key spokesperson on behalf of Guide Dogs for regional media and where appropriate nationally. Advice and training - Provide both strategic and tactical advice on communications activities and issues for staff and volunteers within the region. Provide media training and develop communication skills to staff and volunteers nationally and within your area and ensure they are adequately briefed for media interviews. To take part in an out of hours duty rota and respond appropriately in the event of a crisis. Quality - Work across departments and functions both at Central Office and within your region, to ensure that Guide Dogs online and print communication channels are up-to-date and reflects regional content and context. Breadth/Scope of Accountability People Accountability Number of Direct Reports: None Number of Indirect Reports: None Number of Volunteers Supervised: Up to 10 Financial Accountability Annual Income Accountability: None Assets Managed: None Budget Accountability: Up to £10K Application of this Job Profile All employees are required to carry out other such duties as may reasonably be required to fulfil their role and support functional and organisational objectives. All employees must also: Comply with all organisational policies Promote the vision and values of the organisation Engage in continuous personal development This job profile is accurate as at the date shown above. It does not form part of contractual terms and may be varied to reflect or anticipate changes to the role. Working at Guide Dogs As well as other services to enhance the lives of people who are blind and partially sighted, we breed and train guide dogs. Staff and volunteers in all our locations support this work. Therefore, all employees must be comfortable working in environments where dogs may be present. Guide Dogs is a volunteer-involving organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct supervision of volunteers but will require all staff to play a supporting role. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. All employees will be expected to advocate for Guide Dogs at all times and be a fundraiser. Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. Guide Dogs will require proof of identity and the right to work in the UK. Person Specification Education/Qualifications Essential A degree or an equivalent level qualification or equivalent experience. Job-Related Experience Essential Proven experience of creation and implementation of communications and digital campaigns and projects to meet business objectives, with experience of targeting different audiences through media channels. Proven experience of generating positive media coverage for a brand Understanding of measurement and evaluation, and knowledge of the latest techniques to measure the success and impact of a campaign against our strategic objectives Desirable Experience of working in the third sector. Previous brand management experience. Knowledge Essential Up to date with best practice and innovation in brand marketing, communications and digital Awareness and understanding of the current media landscape and what journalists are looking for today Strong digital skills including a good knowledge of Microsoft Office packages, e.g. Word and PowerPoint. Skills and Competencies Essential Excellent written and communication skills, being able to adapt style to different channels or audiences. Excellent digital marketing skills. The ability to spot gaps and opportunities within a comms calendar and develop news out of nothing by mining content from the organisation independently Able to give authoritative verbal advice and information on marketing, media and communications. Excellent organisational skills, working under pressure and to deadlines. Behaviours Our behaviours capture the essence of what it is to be Guide Dogs people, whether staff or volunteer. They describe the experience we expect everyone the people we support, donors, partners, our volunteers and staff to have while working with us. Guide Dogs people are: • Person-centred - We are a group of people working to help each person affected by sight loss. We listen, and recognise that every individual is different in where they ve come from and where they re going. We are open, empathetic and inclusive. We place the person at the centre of every decision. • Expert - We are specialists in what we do. We are committed to excellence and will never stop innovating. We respect our history, but seek out ways to adapt and improve, and are always willing to learn. • Optimistic - We are relentless in our belief that people with vision impairment can lead the life they choose. We are passionate about helping each person, committed to challenging barriers, and proud of who we are and what we achieve. So, we: - • Partner - We only change lives when we collaborate. We build valued relationships with donors. We work together with our service users and colleagues, volunteers and partners and our dogs, of course to deliver great outcomes. We support and develop each other. • Lead-by-example - We can all be a guide. We take the lead and then hand it over, empowering people to make progress independently. We gain trust by having faith in others, and influence by example. We do what we say we will. • Engage - We cannot change lives if we look on from the side-lines. We get involved, take ownership, and feel responsible for all we do, think and say. We celebrate wins big and small, and we hold ourselves and each other to account. We use competency-based questioning within our recruitment processes to assess the extent to which candidates demonstrate these behaviours in ways appropriate to this role in how they are at work and generally as people. Safeguarding If the role does or may involve working with children, young people or vulnerable adults, or supervising those that do, we ll also be assessing safeguarding competencies as part of the process. These are: Appropriate motivation to work with vulnerable groups; Emotional awareness; Working within professional boundaries and self-awareness; and Ability to safeguard and promote the welfare of children, young people and adults and protect from harm. Mobility A flexible approach with a willingness to work outside of core hours and away from home when required.
Oct 07, 2025
Full time
Job Profile Job Title: Communications Specialist South East Directorate: Marketing, Fundraising and Communications Reports To: Regional Communications Manager Matrix Reporting To: None Disclosure Check Level: None Date created/last reviewed: April 2024 Overall Role Purpose The Communications Specialist South East helps people with sight loss to live the life they choose by driving the awareness and saliency of the Guide Dogs brand nationally and in their region by leading the development and delivery of central, regional and local integrated communications activity. The role communicates the strategy and work of Guide Dogs, engaging key audiences both externally and internally (including service users, volunteers, staff, and supporters) to strengthen the brand and further awareness of the charity Key Responsibilities Brand Drive the awareness and saliency of the Guide Dogs brand nationally and in the region by bringing to life the brand positioning through all customer experience touchpoints. Champion the brand identity in the region, leading the implementation across all touchpoints. Lead the regional activation of all aspects of the brand campaign, working closely with the central brand, comms and digital teams. Communications & Digital Lead the development, delivery and review of central, regional and local integrated communications & digital activity in the region to include print and broadcast media, social media, publications, advertising, events, direct marketing and internal communications as appropriate, ensuring objectives are set and measured. Create and edit key regional publications, as and when required. Case studies Source and create local case studies, and work with Content Team to maintain the Chorus case study library with content to support local and national campaigns Media relations - Build strong and on-going relationships with national and regional journalists through proactive and reactive media relations, including dealing with issues and crises that are a risk to the organisation s reputation. Work with all areas of the charity to story spot and develop compelling service user case studies that will engage journalists and turn into national news stories Generate region-based stories and articles for corporate publications Manage creative agencies to help deliver national and regional campaigns Volunteer management - Develop and maintain a network of volunteer media champions across all regions. Spokesperson - Be a key spokesperson on behalf of Guide Dogs for regional media and where appropriate nationally. Advice and training - Provide both strategic and tactical advice on communications activities and issues for staff and volunteers within the region. Provide media training and develop communication skills to staff and volunteers nationally and within your area and ensure they are adequately briefed for media interviews. To take part in an out of hours duty rota and respond appropriately in the event of a crisis. Quality - Work across departments and functions both at Central Office and within your region, to ensure that Guide Dogs online and print communication channels are up-to-date and reflects regional content and context. Breadth/Scope of Accountability People Accountability Number of Direct Reports: None Number of Indirect Reports: None Number of Volunteers Supervised: Up to 10 Financial Accountability Annual Income Accountability: None Assets Managed: None Budget Accountability: Up to £10K Application of this Job Profile All employees are required to carry out other such duties as may reasonably be required to fulfil their role and support functional and organisational objectives. All employees must also: Comply with all organisational policies Promote the vision and values of the organisation Engage in continuous personal development This job profile is accurate as at the date shown above. It does not form part of contractual terms and may be varied to reflect or anticipate changes to the role. Working at Guide Dogs As well as other services to enhance the lives of people who are blind and partially sighted, we breed and train guide dogs. Staff and volunteers in all our locations support this work. Therefore, all employees must be comfortable working in environments where dogs may be present. Guide Dogs is a volunteer-involving organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct supervision of volunteers but will require all staff to play a supporting role. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. All employees will be expected to advocate for Guide Dogs at all times and be a fundraiser. Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. Guide Dogs will require proof of identity and the right to work in the UK. Person Specification Education/Qualifications Essential A degree or an equivalent level qualification or equivalent experience. Job-Related Experience Essential Proven experience of creation and implementation of communications and digital campaigns and projects to meet business objectives, with experience of targeting different audiences through media channels. Proven experience of generating positive media coverage for a brand Understanding of measurement and evaluation, and knowledge of the latest techniques to measure the success and impact of a campaign against our strategic objectives Desirable Experience of working in the third sector. Previous brand management experience. Knowledge Essential Up to date with best practice and innovation in brand marketing, communications and digital Awareness and understanding of the current media landscape and what journalists are looking for today Strong digital skills including a good knowledge of Microsoft Office packages, e.g. Word and PowerPoint. Skills and Competencies Essential Excellent written and communication skills, being able to adapt style to different channels or audiences. Excellent digital marketing skills. The ability to spot gaps and opportunities within a comms calendar and develop news out of nothing by mining content from the organisation independently Able to give authoritative verbal advice and information on marketing, media and communications. Excellent organisational skills, working under pressure and to deadlines. Behaviours Our behaviours capture the essence of what it is to be Guide Dogs people, whether staff or volunteer. They describe the experience we expect everyone the people we support, donors, partners, our volunteers and staff to have while working with us. Guide Dogs people are: • Person-centred - We are a group of people working to help each person affected by sight loss. We listen, and recognise that every individual is different in where they ve come from and where they re going. We are open, empathetic and inclusive. We place the person at the centre of every decision. • Expert - We are specialists in what we do. We are committed to excellence and will never stop innovating. We respect our history, but seek out ways to adapt and improve, and are always willing to learn. • Optimistic - We are relentless in our belief that people with vision impairment can lead the life they choose. We are passionate about helping each person, committed to challenging barriers, and proud of who we are and what we achieve. So, we: - • Partner - We only change lives when we collaborate. We build valued relationships with donors. We work together with our service users and colleagues, volunteers and partners and our dogs, of course to deliver great outcomes. We support and develop each other. • Lead-by-example - We can all be a guide. We take the lead and then hand it over, empowering people to make progress independently. We gain trust by having faith in others, and influence by example. We do what we say we will. • Engage - We cannot change lives if we look on from the side-lines. We get involved, take ownership, and feel responsible for all we do, think and say. We celebrate wins big and small, and we hold ourselves and each other to account. We use competency-based questioning within our recruitment processes to assess the extent to which candidates demonstrate these behaviours in ways appropriate to this role in how they are at work and generally as people. Safeguarding If the role does or may involve working with children, young people or vulnerable adults, or supervising those that do, we ll also be assessing safeguarding competencies as part of the process. These are: Appropriate motivation to work with vulnerable groups; Emotional awareness; Working within professional boundaries and self-awareness; and Ability to safeguard and promote the welfare of children, young people and adults and protect from harm. Mobility A flexible approach with a willingness to work outside of core hours and away from home when required.
Peripatetic Manager 35 hour contract - £51,881 Excellent benefits - Your Location - Anywhere We re seeking an experienced Registered Manager, Quality Manager or Crisis Manager to take up a Peripatetic Manager role for a brilliant charity that deliver quality focused care and support for people with learning and/or physical disabilities. In this Peripatetic Manager role, you'll provide vital leadership to ensure services remain stable and well supported during times of change. This could include covering for the absence of a Registered Manager, bridging the gap between outgoing and incoming managers, or stepping in to support services facing challenges. Your role is to make sure that care continues smoothly and that quality standards are consistently upheld. It s imperative that you re able to work flexibly, with a willingness for national travel including working away from home. The charity operates care homes and supported living services in various, locations in the UK. (Travel expenses and meal allowances covered). . Salary and Benefits: £51,881 (35hour contract) 25 + 8 days leave, rising to 28+8 with service Occupational sick pay scheme (once passed probationary) Employee Assistance and Wellbeing Scheme Life Assurance A range of other life and wellbeing support benefits. The Peripatetic Manager Role Provide interim management support to the clients care homes, nursing homes and supported living services across the UK. You ll support services instances such as: prolonged absence of a Registered Manager, gaps in Management between an Outgoing Manager and new recruit starting, Crisis Management and Service Improvement. Monitor care records, complete audits and ensure compliance with policies and procedures. Investigate and address any issues, embedding improvements where needed. Ensure services meet the requirements of regulators and commissioning bodies. What we re looking for: A calm, confident leader who can quickly build relationships and establish authority. Previous experience in a role such as Registered Manager, Quality Manager or Service Improvement Manager within health and social care. Peripatetic or Crisis Management experience would be an advantage. Strong knowledge of CQC KLOEs and relevant legislation for care homes and supported living services. Experience managing services for adults with learning or physical disabilities is desirable. A full driving licence and access to your own vehicle. Flexibility to work away from home, mainly across England and Wales, and occasionally in Northern Ireland. This is a 35 hour contract, usually Monday to Friday, with some flexibility required. Interested? To be considered for the Peripatetic Manager position, all you need to do is click apply to send your CV to Laura Roberts at Thendon Resourcing . We ll be in touch within 1- 2 business days to discuss your application and the next steps.
Oct 07, 2025
Full time
Peripatetic Manager 35 hour contract - £51,881 Excellent benefits - Your Location - Anywhere We re seeking an experienced Registered Manager, Quality Manager or Crisis Manager to take up a Peripatetic Manager role for a brilliant charity that deliver quality focused care and support for people with learning and/or physical disabilities. In this Peripatetic Manager role, you'll provide vital leadership to ensure services remain stable and well supported during times of change. This could include covering for the absence of a Registered Manager, bridging the gap between outgoing and incoming managers, or stepping in to support services facing challenges. Your role is to make sure that care continues smoothly and that quality standards are consistently upheld. It s imperative that you re able to work flexibly, with a willingness for national travel including working away from home. The charity operates care homes and supported living services in various, locations in the UK. (Travel expenses and meal allowances covered). . Salary and Benefits: £51,881 (35hour contract) 25 + 8 days leave, rising to 28+8 with service Occupational sick pay scheme (once passed probationary) Employee Assistance and Wellbeing Scheme Life Assurance A range of other life and wellbeing support benefits. The Peripatetic Manager Role Provide interim management support to the clients care homes, nursing homes and supported living services across the UK. You ll support services instances such as: prolonged absence of a Registered Manager, gaps in Management between an Outgoing Manager and new recruit starting, Crisis Management and Service Improvement. Monitor care records, complete audits and ensure compliance with policies and procedures. Investigate and address any issues, embedding improvements where needed. Ensure services meet the requirements of regulators and commissioning bodies. What we re looking for: A calm, confident leader who can quickly build relationships and establish authority. Previous experience in a role such as Registered Manager, Quality Manager or Service Improvement Manager within health and social care. Peripatetic or Crisis Management experience would be an advantage. Strong knowledge of CQC KLOEs and relevant legislation for care homes and supported living services. Experience managing services for adults with learning or physical disabilities is desirable. A full driving licence and access to your own vehicle. Flexibility to work away from home, mainly across England and Wales, and occasionally in Northern Ireland. This is a 35 hour contract, usually Monday to Friday, with some flexibility required. Interested? To be considered for the Peripatetic Manager position, all you need to do is click apply to send your CV to Laura Roberts at Thendon Resourcing . We ll be in touch within 1- 2 business days to discuss your application and the next steps.
Peripatetic Manager 35 hour contract - £51,881 Excellent benefits - Your Location - Anywhere We re seeking an experienced Registered Manager, Quality Manager or Crisis Manager to take up a Peripatetic Manager role for a brilliant charity that deliver quality focused care and support for people with learning and/or physical disabilities. In this Peripatetic Manager role, you will provide vital leadership to ensure services remain stable and well supported during times of change. This could include covering for the absence of a Registered Manager, bridging the gap between outgoing and incoming managers, or stepping in to support services facing challenges. Your role is to make sure that care continues smoothly and that quality standards are consistently upheld. It s imperative that you re able to work flexibly, with a willingness for national travel including working away from home. The charity operates care homes and supported living services in various, locations in the UK. (Travel expenses and meal allowances covered). . Salary and Benefits: £51,881 (35hour contract) 25 + 8 days leave, rising to 28+8 with service Occupational sick pay scheme (once passed probationary) Employee Assistance and Wellbeing Scheme Life Assurance A range of other life and wellbeing support benefits. The Peripatetic Manager Role Provide interim management support to the clients care homes, nursing homes and supported living services across the UK. You ll support services instances such as: prolonged absence of a Registered Manager, gaps in Management between an Outgoing Manager and new recruit starting, Crisis Management and Service Improvement. Monitor care records, complete audits and ensure compliance with policies and procedures. Investigate and address any issues, embedding improvements where needed. Ensure services meet the requirements of regulators and commissioning bodies. What we re looking for: A calm, confident leader who can quickly build relationships and establish authority. Previous experience in a role such as Registered Manager, Quality Manager or Service Improvement Manager within health and social care. Peripatetic or Crisis Management experience would be an advantage. Strong knowledge of CQC KLOEs and relevant legislation for care homes and supported living services. Experience managing services for adults with learning or physical disabilities is desirable. A full driving licence and access to your own vehicle. Flexibility to work away from home, mainly across England and Wales, and occasionally in Northern Ireland. This is a 35 hour contract, usually Monday to Friday, with some flexibility required. Interested? To be considered for the Peripatetic Manager position, all you need to do is click apply to send your CV to Laura Roberts at Thendon Resourcing . We ll be in touch within 1-2 business days to discuss your application and the next steps.
Oct 07, 2025
Full time
Peripatetic Manager 35 hour contract - £51,881 Excellent benefits - Your Location - Anywhere We re seeking an experienced Registered Manager, Quality Manager or Crisis Manager to take up a Peripatetic Manager role for a brilliant charity that deliver quality focused care and support for people with learning and/or physical disabilities. In this Peripatetic Manager role, you will provide vital leadership to ensure services remain stable and well supported during times of change. This could include covering for the absence of a Registered Manager, bridging the gap between outgoing and incoming managers, or stepping in to support services facing challenges. Your role is to make sure that care continues smoothly and that quality standards are consistently upheld. It s imperative that you re able to work flexibly, with a willingness for national travel including working away from home. The charity operates care homes and supported living services in various, locations in the UK. (Travel expenses and meal allowances covered). . Salary and Benefits: £51,881 (35hour contract) 25 + 8 days leave, rising to 28+8 with service Occupational sick pay scheme (once passed probationary) Employee Assistance and Wellbeing Scheme Life Assurance A range of other life and wellbeing support benefits. The Peripatetic Manager Role Provide interim management support to the clients care homes, nursing homes and supported living services across the UK. You ll support services instances such as: prolonged absence of a Registered Manager, gaps in Management between an Outgoing Manager and new recruit starting, Crisis Management and Service Improvement. Monitor care records, complete audits and ensure compliance with policies and procedures. Investigate and address any issues, embedding improvements where needed. Ensure services meet the requirements of regulators and commissioning bodies. What we re looking for: A calm, confident leader who can quickly build relationships and establish authority. Previous experience in a role such as Registered Manager, Quality Manager or Service Improvement Manager within health and social care. Peripatetic or Crisis Management experience would be an advantage. Strong knowledge of CQC KLOEs and relevant legislation for care homes and supported living services. Experience managing services for adults with learning or physical disabilities is desirable. A full driving licence and access to your own vehicle. Flexibility to work away from home, mainly across England and Wales, and occasionally in Northern Ireland. This is a 35 hour contract, usually Monday to Friday, with some flexibility required. Interested? To be considered for the Peripatetic Manager position, all you need to do is click apply to send your CV to Laura Roberts at Thendon Resourcing . We ll be in touch within 1-2 business days to discuss your application and the next steps.
Department: Student Welfare Location: Bow, East London (On-site) Type of Contract: Permanent - Part Time - 30hrs per week Shift Pattern: Evenings and Weekends (4-9pm weekdays & 10.00am - 3.00pm Saturdays) GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promote a safe, inclusive environment to help students succeed both personally and academically. The role: The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student welfare by pastoral support and by guiding students to services appropriate to their needs. GBS Welfare Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. Welfare officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Welfare Officer reports into the Student Welfare Manager. Please note, we are unable to offer sponsorship for this position. What the role involves: Managing student referrals, alongside the Student Welfare Manager, acting as a link between the Welfare Office, the relevant academic team and relevant internal and external services. Providing pastoral support to students who may be experiencing social or emotional issues. To ensure students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom. Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies. To provide immediate assistance to students on a drop in and appointment basis. To maintain accurate student welfare records and information and ensure confidential records are held and shared in line with GDPR requirements. To assist with the organisation of health and wellbeing social activities and events for students. What Experience/Skills are required: Bachelor's degree in the relevant area, preferably health related Prior experience in an adjacent or similar role, preferably within higher education. Have knowledge of: - the DDA and SENDA and to know how to implement their guidelines - the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs Experience of working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger's syndrome. Experience of selecting and using appropriate assessment materials, score results, convert raw scores to derived scores, analyse results, draw conclusions and make recommendations. The ability to discuss student's needs in a sensitive manner and together plan a programme of Additional Support to facilitate outcomes of personal targets and tutor targets. What We Offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. - Ebony Bates (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Oct 07, 2025
Full time
Department: Student Welfare Location: Bow, East London (On-site) Type of Contract: Permanent - Part Time - 30hrs per week Shift Pattern: Evenings and Weekends (4-9pm weekdays & 10.00am - 3.00pm Saturdays) GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promote a safe, inclusive environment to help students succeed both personally and academically. The role: The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student welfare by pastoral support and by guiding students to services appropriate to their needs. GBS Welfare Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. Welfare officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Welfare Officer reports into the Student Welfare Manager. Please note, we are unable to offer sponsorship for this position. What the role involves: Managing student referrals, alongside the Student Welfare Manager, acting as a link between the Welfare Office, the relevant academic team and relevant internal and external services. Providing pastoral support to students who may be experiencing social or emotional issues. To ensure students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom. Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies. To provide immediate assistance to students on a drop in and appointment basis. To maintain accurate student welfare records and information and ensure confidential records are held and shared in line with GDPR requirements. To assist with the organisation of health and wellbeing social activities and events for students. What Experience/Skills are required: Bachelor's degree in the relevant area, preferably health related Prior experience in an adjacent or similar role, preferably within higher education. Have knowledge of: - the DDA and SENDA and to know how to implement their guidelines - the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs Experience of working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger's syndrome. Experience of selecting and using appropriate assessment materials, score results, convert raw scores to derived scores, analyse results, draw conclusions and make recommendations. The ability to discuss student's needs in a sensitive manner and together plan a programme of Additional Support to facilitate outcomes of personal targets and tutor targets. What We Offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. - Ebony Bates (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
