Red Snapper Recruitment Limited
Blackley, Yorkshire
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Head of Assets & Investment Location: Greater Manchester (Blackley) Working Pattern: Hybrid - 2-3 days per week on-site Rate: 450- 500 per day Contract: Initially until March 2027 , with strong potential for extension or longer-term opportunities Hours: Full Time About the Role This is a senior post within a large local authority housing service, providing strategic leadership across the authority's housing service. The successful candidate will lead the asset management strategy and commissioned works for a 1 billion council housing portfolio , working closely with elected Members, senior stakeholders, residents and strategic partners across the city. We are seeking an experienced Head of Asset Management with a proven background in social housing asset management, ideally gained within a Local Authority or Housing Association environment. This is a high-profile strategic role combining technical asset management expertise, investment planning, regulatory compliance, stakeholder engagement and senior leadership. The Role As Head of Assets & Investment, you will: Provide strategic leadership for the management and investment of a 1 billion social housing portfolio . Lead the development and implementation of the council's asset and investment strategy. Lead accountability for an annual 25 million capital programme . Develop long-term investment programmes covering 5-30 year planning horizons . Lead the development of the capital programme supporting the HRA 30-year business plan. Oversee stock condition surveying and ensure accurate, timely condition data is maintained. Analyse stock condition data and use intelligence to inform investment, building safety, energy efficiency and asset performance decisions. Lead the development and delivery of programmes relating to Building Safety, Decent Homes, Zero Carbon and environmental improvements . Ensure the housing portfolio meets current and emerging legislative and regulatory requirements. Oversee commissioned works and strategic capital delivery. Support the management of an additional 2,500 properties operating under a unique PFI arrangement . Develop investment strategies that improve the quality, safety, sustainability and long-term performance of the housing stock. Work closely with residents to ensure their views and expectations inform major investment decisions. Build strong relationships with elected Members, senior leaders, contractors, residents and external partners. Provide strategic advice, reports, briefings and presentations to senior stakeholders and elected representatives. Identify emerging risks, priorities and opportunities through data, intelligence and resident insight. Ensure effective performance management, business planning and budget monitoring. Lead and influence strategic service improvement across the housing asset function. About You We're looking for an experienced senior housing asset management professional with: Significant experience in social housing asset management . A proven track record within a Local Authority, Housing Association or similar complex housing environment . Strong technical knowledge of housing asset management and investment planning. Experience managing or overseeing large-scale housing portfolios. Experience developing long-term investment programmes, ideally across 5-30 year planning periods . Strong understanding of current and emerging housing legislation and regulatory requirements. Experience with stock condition data, asset performance and investment modelling. Knowledge of building safety, decent homes, energy efficiency and decarbonisation programmes. Experience overseeing significant capital investment programmes and budgets. Understanding of PFI arrangements would be advantageous. Excellent strategic leadership and decision-making skills. Strong stakeholder engagement, negotiation and influencing skills. Experience working effectively with elected Members, residents, contractors and senior executives. Excellent communication and presentation skills. The ability to operate effectively within a complex and highly regulated housing environment. What Will Make You Successful? Alongside your technical asset management expertise, you'll need to demonstrate: Strong strategic thinking and the ability to translate complex issues into clear investment strategies. Excellent partnership and collaborative working skills. The ability to influence and negotiate with senior stakeholders. Strong financial and commercial awareness. A resident-focused approach to asset investment and service delivery. Strong leadership skills and the ability to drive continuous improvement. The ability to manage competing priorities within a complex and changing environment. A commitment to equality, diversity and delivering high-quality housing services. Why Apply? This is an excellent opportunity for an experienced Head of Asset Management to take strategic responsibility for a substantial social housing portfolio and shape long-term investment decisions affecting thousands of homes. You'll play a key role in delivering improvements across: 1 billion council housing portfolio 25 million annual capital programme 5-30 year investment planning Building Safety Decent Homes Zero Carbon and energy efficiency Stock condition and asset performance Major capital works Resident engagement Strategic asset management PFI housing provision The role offers hybrid working, with 2-3 days per week on-site in Greater Manchester , and is initially expected to run until March 2027 , with a strong possibility of extension or longer-term opportunities. Rate: 450- 500 per day.
Aug 14, 2026
Contractor
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Head of Assets & Investment Location: Greater Manchester (Blackley) Working Pattern: Hybrid - 2-3 days per week on-site Rate: 450- 500 per day Contract: Initially until March 2027 , with strong potential for extension or longer-term opportunities Hours: Full Time About the Role This is a senior post within a large local authority housing service, providing strategic leadership across the authority's housing service. The successful candidate will lead the asset management strategy and commissioned works for a 1 billion council housing portfolio , working closely with elected Members, senior stakeholders, residents and strategic partners across the city. We are seeking an experienced Head of Asset Management with a proven background in social housing asset management, ideally gained within a Local Authority or Housing Association environment. This is a high-profile strategic role combining technical asset management expertise, investment planning, regulatory compliance, stakeholder engagement and senior leadership. The Role As Head of Assets & Investment, you will: Provide strategic leadership for the management and investment of a 1 billion social housing portfolio . Lead the development and implementation of the council's asset and investment strategy. Lead accountability for an annual 25 million capital programme . Develop long-term investment programmes covering 5-30 year planning horizons . Lead the development of the capital programme supporting the HRA 30-year business plan. Oversee stock condition surveying and ensure accurate, timely condition data is maintained. Analyse stock condition data and use intelligence to inform investment, building safety, energy efficiency and asset performance decisions. Lead the development and delivery of programmes relating to Building Safety, Decent Homes, Zero Carbon and environmental improvements . Ensure the housing portfolio meets current and emerging legislative and regulatory requirements. Oversee commissioned works and strategic capital delivery. Support the management of an additional 2,500 properties operating under a unique PFI arrangement . Develop investment strategies that improve the quality, safety, sustainability and long-term performance of the housing stock. Work closely with residents to ensure their views and expectations inform major investment decisions. Build strong relationships with elected Members, senior leaders, contractors, residents and external partners. Provide strategic advice, reports, briefings and presentations to senior stakeholders and elected representatives. Identify emerging risks, priorities and opportunities through data, intelligence and resident insight. Ensure effective performance management, business planning and budget monitoring. Lead and influence strategic service improvement across the housing asset function. About You We're looking for an experienced senior housing asset management professional with: Significant experience in social housing asset management . A proven track record within a Local Authority, Housing Association or similar complex housing environment . Strong technical knowledge of housing asset management and investment planning. Experience managing or overseeing large-scale housing portfolios. Experience developing long-term investment programmes, ideally across 5-30 year planning periods . Strong understanding of current and emerging housing legislation and regulatory requirements. Experience with stock condition data, asset performance and investment modelling. Knowledge of building safety, decent homes, energy efficiency and decarbonisation programmes. Experience overseeing significant capital investment programmes and budgets. Understanding of PFI arrangements would be advantageous. Excellent strategic leadership and decision-making skills. Strong stakeholder engagement, negotiation and influencing skills. Experience working effectively with elected Members, residents, contractors and senior executives. Excellent communication and presentation skills. The ability to operate effectively within a complex and highly regulated housing environment. What Will Make You Successful? Alongside your technical asset management expertise, you'll need to demonstrate: Strong strategic thinking and the ability to translate complex issues into clear investment strategies. Excellent partnership and collaborative working skills. The ability to influence and negotiate with senior stakeholders. Strong financial and commercial awareness. A resident-focused approach to asset investment and service delivery. Strong leadership skills and the ability to drive continuous improvement. The ability to manage competing priorities within a complex and changing environment. A commitment to equality, diversity and delivering high-quality housing services. Why Apply? This is an excellent opportunity for an experienced Head of Asset Management to take strategic responsibility for a substantial social housing portfolio and shape long-term investment decisions affecting thousands of homes. You'll play a key role in delivering improvements across: 1 billion council housing portfolio 25 million annual capital programme 5-30 year investment planning Building Safety Decent Homes Zero Carbon and energy efficiency Stock condition and asset performance Major capital works Resident engagement Strategic asset management PFI housing provision The role offers hybrid working, with 2-3 days per week on-site in Greater Manchester , and is initially expected to run until March 2027 , with a strong possibility of extension or longer-term opportunities. Rate: 450- 500 per day.
The Valleys to Coast Group is at an exciting and pivotal stage in its development, with ambitious plans for growth, investment and organisation-wide transformation. Rooted in Bridgend but expanding its footprint along the South Wales M4 corridor, the Group goes beyond providing housing - it invests in places and delivers services that help people feel safe, supported and proud of where they live. The organisation is seeking an exceptional Executive Director of Finance & Transformation to play a central role in shaping and delivering its next phase. This is a broad and influential Executive position, combining strategic financial leadership with organisation-wide transformation and extending well beyond the traditional Finance Director remit. You will join an organisation investing in its future, exploring new opportunities for growth and development, and seeking to harness technology, automation and emerging AI capabilities to improve services, increase efficiency and strengthen organisational performance. Strategic Priorities and Opportunity The Group has significant ambitions for growth and development, including increased activity across mixed-tenure development and a strengthened approach to funding and investment. As Executive Director of Finance & Transformation, you will be central to strategic decision-making, balancing growth and development opportunities with financial sustainability, funding, investment, risk and effective governance. Acting as a trusted adviser to the Executive Team and Board, you will provide robust financial and commercial challenge, helping shape where the Group invests, prioritises and exercises caution to build the financial capacity for sustainable growth. Strategic Financial Leadership You will provide strategic leadership across Finance and Treasury, safeguarding the Group's financial position and long-term resilience. Your remit will include the Financial Strategy, Treasury Management and Investment Strategy, alongside accountability for the 30-year business plan, budgets, business planning and value for money. With strong commercial and financial acumen, you will balance growth, investment and risk, with experience in development, funding and mixed-tenure models particularly valuable. You will also provide strategic assurance across financial reporting, controls, risk, governance and regulatory compliance, ensuring the Group has the financial capacity to deliver its ambitions. Organisation-Wide Transformation Alongside financial leadership, you will provide strategic direction for the Group's organisation-wide transformation agenda, ensuring change is coordinated, aligned to strategic priorities and focused on measurable outcomes. You will work across Finance and corporate services, Technology and IT, People and culture, Projects and transformation, Customer experience and Operations, maximising existing investment, strengthening automation and ensuring transformation is joined up across the organisation. Technology, Automation and AI The Group is exploring how technology, automation and AI can support its future operating model. You will be curious, forward-thinking and commercially minded, maximising existing systems and investments while identifying opportunities to improve services, increase efficiency and deliver sustainable value. About You We are looking for a commercially minded senior finance professional who can combine financial stewardship with transformation leadership. You'll bring: A professional accountancy qualification - ACA, ACCA, CIMA or CIPFA - with active membership of a CCAB professional body Significant strategic leadership experience at Director or Executive level within a housing association, construction or development sectors, or in an organisation with demonstrable exposure to the social housing sector A strong track record of leading significant organisational change, transformation and complex restructuring Experience working alongside Boards and Committees, with a strong understanding of governance, internal controls and risk Experience negotiating, securing and restructuring corporate funding and treasury facilities Strong knowledge of financial reporting, budgeting, financial sustainability and performance management A commercial mindset, with a focus on value, efficiency and organisational sustainability Benefits Hybrid and flexible working: offering a 9 day fortnight Annual leave: 25 days increasing by 1 day for every completed year up to a maximum of 5 days plus bank holidays Competitive Pension Recognition events and thousands of retail discounts Health care cash plan to help you pay for essential health bills, as well as providing you with 24-hour access to GP advice, counselling and more. How to Apply Yolk Recruitment is proud to be supporting the Valleys to Coast Group as its Executive Search Partner on this appointment. To apply, please submit your up-to-date CV along with a Supporting Statement of no more than two pages, outlining how your experience and skills meet the criteria set out in the person specification. If you are interested in exploring this opportunity and would like a confidential conversation about the role and to access the full candidate pack, please contact Hannah Welfoot at Yolk Recruitment. Closing Date : 23:59 Wednesday, 12th August 2026 First Stage Interviews: Wednesday, 26th August 2026 Second Stage Interviews: Tuesday, 8th September 2026
Aug 14, 2026
Full time
The Valleys to Coast Group is at an exciting and pivotal stage in its development, with ambitious plans for growth, investment and organisation-wide transformation. Rooted in Bridgend but expanding its footprint along the South Wales M4 corridor, the Group goes beyond providing housing - it invests in places and delivers services that help people feel safe, supported and proud of where they live. The organisation is seeking an exceptional Executive Director of Finance & Transformation to play a central role in shaping and delivering its next phase. This is a broad and influential Executive position, combining strategic financial leadership with organisation-wide transformation and extending well beyond the traditional Finance Director remit. You will join an organisation investing in its future, exploring new opportunities for growth and development, and seeking to harness technology, automation and emerging AI capabilities to improve services, increase efficiency and strengthen organisational performance. Strategic Priorities and Opportunity The Group has significant ambitions for growth and development, including increased activity across mixed-tenure development and a strengthened approach to funding and investment. As Executive Director of Finance & Transformation, you will be central to strategic decision-making, balancing growth and development opportunities with financial sustainability, funding, investment, risk and effective governance. Acting as a trusted adviser to the Executive Team and Board, you will provide robust financial and commercial challenge, helping shape where the Group invests, prioritises and exercises caution to build the financial capacity for sustainable growth. Strategic Financial Leadership You will provide strategic leadership across Finance and Treasury, safeguarding the Group's financial position and long-term resilience. Your remit will include the Financial Strategy, Treasury Management and Investment Strategy, alongside accountability for the 30-year business plan, budgets, business planning and value for money. With strong commercial and financial acumen, you will balance growth, investment and risk, with experience in development, funding and mixed-tenure models particularly valuable. You will also provide strategic assurance across financial reporting, controls, risk, governance and regulatory compliance, ensuring the Group has the financial capacity to deliver its ambitions. Organisation-Wide Transformation Alongside financial leadership, you will provide strategic direction for the Group's organisation-wide transformation agenda, ensuring change is coordinated, aligned to strategic priorities and focused on measurable outcomes. You will work across Finance and corporate services, Technology and IT, People and culture, Projects and transformation, Customer experience and Operations, maximising existing investment, strengthening automation and ensuring transformation is joined up across the organisation. Technology, Automation and AI The Group is exploring how technology, automation and AI can support its future operating model. You will be curious, forward-thinking and commercially minded, maximising existing systems and investments while identifying opportunities to improve services, increase efficiency and deliver sustainable value. About You We are looking for a commercially minded senior finance professional who can combine financial stewardship with transformation leadership. You'll bring: A professional accountancy qualification - ACA, ACCA, CIMA or CIPFA - with active membership of a CCAB professional body Significant strategic leadership experience at Director or Executive level within a housing association, construction or development sectors, or in an organisation with demonstrable exposure to the social housing sector A strong track record of leading significant organisational change, transformation and complex restructuring Experience working alongside Boards and Committees, with a strong understanding of governance, internal controls and risk Experience negotiating, securing and restructuring corporate funding and treasury facilities Strong knowledge of financial reporting, budgeting, financial sustainability and performance management A commercial mindset, with a focus on value, efficiency and organisational sustainability Benefits Hybrid and flexible working: offering a 9 day fortnight Annual leave: 25 days increasing by 1 day for every completed year up to a maximum of 5 days plus bank holidays Competitive Pension Recognition events and thousands of retail discounts Health care cash plan to help you pay for essential health bills, as well as providing you with 24-hour access to GP advice, counselling and more. How to Apply Yolk Recruitment is proud to be supporting the Valleys to Coast Group as its Executive Search Partner on this appointment. To apply, please submit your up-to-date CV along with a Supporting Statement of no more than two pages, outlining how your experience and skills meet the criteria set out in the person specification. If you are interested in exploring this opportunity and would like a confidential conversation about the role and to access the full candidate pack, please contact Hannah Welfoot at Yolk Recruitment. Closing Date : 23:59 Wednesday, 12th August 2026 First Stage Interviews: Wednesday, 26th August 2026 Second Stage Interviews: Tuesday, 8th September 2026
SF Partners is currently recruiting for an Credit Control Assistant to join a buoyant, stable business based centrally to Derby on a fixed term contract. After training, you will have the option for hybrid work i.e. 2 days in the office and 3 days working from home, plus working a 37 hour week. My client is looking for a proactive and organised Credit Control Assistant to join their Credit Control team on a 12-month fixed-term contract. This is a fantastic opportunity to take ownership of your own ledger, build relationships across the organisation, and play a key role in supporting the customers financial wellbeing. The Credit Controller will be responsible for: Managing your own portfolio of accounts. Liaising with local authorities and Housing Benefit departments to support timely payments. Managing the credit control inbox and resolving queries promptly. Support the Direct Debit collection activity. Work collaboratively with colleagues across Finance and Operations. Required Skills and Experience: Experience in credit control, accounts receivable or a similar role. Strong communication and relationship building skills The ability to manage your workload effectively and work as part of a team. A commitment to delivering excellent customer service. Positive, can-do attitude with a willingness to learn and continuously improve Confident using accounting systems and Microsoft Excel (experience with ERP systems desirable) Professional and confident communication skills, particularly when dealing with suppliers and internal stakeholders A proactive approach to resolving invoice queries and discrepancies Ability to work well both independently and as part of a team My client is a fast moving, change orientated business based in Derby. This is an excellent opportunity for someone looking to join a fantastic, supportive team operating in the services sector. Please apply for immediate consideration.
Aug 14, 2026
Contractor
SF Partners is currently recruiting for an Credit Control Assistant to join a buoyant, stable business based centrally to Derby on a fixed term contract. After training, you will have the option for hybrid work i.e. 2 days in the office and 3 days working from home, plus working a 37 hour week. My client is looking for a proactive and organised Credit Control Assistant to join their Credit Control team on a 12-month fixed-term contract. This is a fantastic opportunity to take ownership of your own ledger, build relationships across the organisation, and play a key role in supporting the customers financial wellbeing. The Credit Controller will be responsible for: Managing your own portfolio of accounts. Liaising with local authorities and Housing Benefit departments to support timely payments. Managing the credit control inbox and resolving queries promptly. Support the Direct Debit collection activity. Work collaboratively with colleagues across Finance and Operations. Required Skills and Experience: Experience in credit control, accounts receivable or a similar role. Strong communication and relationship building skills The ability to manage your workload effectively and work as part of a team. A commitment to delivering excellent customer service. Positive, can-do attitude with a willingness to learn and continuously improve Confident using accounting systems and Microsoft Excel (experience with ERP systems desirable) Professional and confident communication skills, particularly when dealing with suppliers and internal stakeholders A proactive approach to resolving invoice queries and discrepancies Ability to work well both independently and as part of a team My client is a fast moving, change orientated business based in Derby. This is an excellent opportunity for someone looking to join a fantastic, supportive team operating in the services sector. Please apply for immediate consideration.
Location: The Johnson Building, Farringdon Contract: Permanent About Us Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well"; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This Role We are looking for a highly analytical and detail-oriented Financial Analyst to join our Finance Operations team supporting Customer Services. In this role, you will help managers make informed business decisions by analysing financial and performance data, identifying trends, and providing meaningful insights that drive operational and financial performance. You will work closely with colleagues across the business to ensure the delivery of accurate reporting, forecasts, budgets, and business intelligence. The successful candidate will play a key role in maintaining data integrity, developing reporting processes, and supporting effective decision-making through robust financial analysis and performance reporting. Key responsibilities include: Producing timely and accurate management and performance information to support month-end reporting, forecasting, budgeting, contract reviews, negotiations, and tenders. Collecting, validating, analysing, and interpreting financial data to support reporting, planning, and business decisions. Identifying trends, risks, and opportunities to improve service performance and efficiency. Supporting the development and enhancement of reporting tools and business intelligence solutions. Working with IT and business stakeholders to improve information and reporting systems. Monitoring and reporting against key performance indicators. Managing large and complex data sets, ensuring accuracy and data integrity. Supporting and coaching colleagues in the effective use of financial information. Assisting with forecasting future stock requirements and associated budget planning. What You'll Need to Succeed Experience working within a large finance team. Proven ability to undertake detailed quantitative analysis and interpret complex data. Strong analytical skills with excellent attention to detail. Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques. Experience working with large data sets, data warehouses, or business intelligence environments. Ability to identify trends and provide meaningful insights and recommendations. Excellent communication and stakeholder management skills, with the ability to build strong working relationships across the business. Ability to present financial information clearly and effectively to a range of audiences. Strong customer focus and commitment to delivering service excellence. Part-qualified or qualified accountant (ACA, ACCA, CIMA or equivalent) is desirable. What You'll Get in Return You'll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including: 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave Healthcare cashplan Matched contribution pension scheme (up to 9%) Enhanced maternity, paternity and adoption leave Salary sacrifice schemes and season ticket loans Life assurance scheme Paid volunteer days Plus lots of voluntary benefits including cash back and discounts from high street names What You Need to Do Now If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview Date: TBC Our Promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants, enabling them to fulfil their potential and realise their aspirations. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Aug 14, 2026
Full time
Location: The Johnson Building, Farringdon Contract: Permanent About Us Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well"; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This Role We are looking for a highly analytical and detail-oriented Financial Analyst to join our Finance Operations team supporting Customer Services. In this role, you will help managers make informed business decisions by analysing financial and performance data, identifying trends, and providing meaningful insights that drive operational and financial performance. You will work closely with colleagues across the business to ensure the delivery of accurate reporting, forecasts, budgets, and business intelligence. The successful candidate will play a key role in maintaining data integrity, developing reporting processes, and supporting effective decision-making through robust financial analysis and performance reporting. Key responsibilities include: Producing timely and accurate management and performance information to support month-end reporting, forecasting, budgeting, contract reviews, negotiations, and tenders. Collecting, validating, analysing, and interpreting financial data to support reporting, planning, and business decisions. Identifying trends, risks, and opportunities to improve service performance and efficiency. Supporting the development and enhancement of reporting tools and business intelligence solutions. Working with IT and business stakeholders to improve information and reporting systems. Monitoring and reporting against key performance indicators. Managing large and complex data sets, ensuring accuracy and data integrity. Supporting and coaching colleagues in the effective use of financial information. Assisting with forecasting future stock requirements and associated budget planning. What You'll Need to Succeed Experience working within a large finance team. Proven ability to undertake detailed quantitative analysis and interpret complex data. Strong analytical skills with excellent attention to detail. Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques. Experience working with large data sets, data warehouses, or business intelligence environments. Ability to identify trends and provide meaningful insights and recommendations. Excellent communication and stakeholder management skills, with the ability to build strong working relationships across the business. Ability to present financial information clearly and effectively to a range of audiences. Strong customer focus and commitment to delivering service excellence. Part-qualified or qualified accountant (ACA, ACCA, CIMA or equivalent) is desirable. What You'll Get in Return You'll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including: 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave Healthcare cashplan Matched contribution pension scheme (up to 9%) Enhanced maternity, paternity and adoption leave Salary sacrifice schemes and season ticket loans Life assurance scheme Paid volunteer days Plus lots of voluntary benefits including cash back and discounts from high street names What You Need to Do Now If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview Date: TBC Our Promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants, enabling them to fulfil their potential and realise their aspirations. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Chief Executive Salary: £80,000 per annum Location: Birmingham Hybrid working: On average 3 days in the office/on site in either Head office, on site at Homes or out visiting different sites (Birmingham based), 2 working from home days BCOP BCOP is a charity with a proud history dating back to 1946. Today, its 270 colleagues support older people across Birmingham through its nursing homes, supported housing and independent living schemes. The organisation is proud to create places where people feel safe, respected and cared for. They treat every person as an individual and believe that the little things matter. Over time, their relationships with residents, families and colleagues create a genuine sense of community, warmth and homeliness. BCP s three nursing homes Anita Stone Court, Neville Williams House and Robert Harvey House have all achieved a GOOD rating from the Care Quality Commission (CQC) . The opportunity Reporting to the Board of Trustees, the Chief Executive Officer will provide overall leadership and strategic direction for BCOP, ensuring that their vision, mission and strategy are delivered effectively. This is a pivotal leadership role. You will lead the organisation through change and development, maximise their impact for older people across Birmingham and the wider West Midlands, maintain financial and organisational sustainability, and build a culture where people feel valued, supported and motivated to give their best. As the CEO, you will be both an inspiring internal leader and a confident external ambassador for BCOP. You will build strong relationships with residents, families, staff, Trustees, commissioners, regulators, strategic partners and the wider community. You will lead a senior executive team and have responsibility for all employees across the charity, excluding Trustees. Role Provide clear, effective and inspirational leadership, ensuring BCOP s vision and strategic direction are understood and embedded throughout the organisation. Lead the development and delivery of BCOP s strategic and operational plans. Ensure excellence in the quality, safety and effectiveness of the services we provide. Shape and strengthen an organisational culture where people are committed to BCOP s aims, motivated to succeed and focused on our long-term future. Lead and manage organisational change effectively, ensuring that staff are engaged and supported throughout periods of development and transformation. Mentor and develop colleagues, particularly those in senior leadership positions, helping them to fulfil their potential. Ensure robust financial management, working closely with the Head of Finance to develop realistic budgets, effective controls and clear financial reporting for the Board. Ensure BCOP operates within agreed budgets and makes the best possible use of its resources. Ensure the charity complies with governance policies, procedures and statutory requirements established by the Board. Develop and maintain effective relationships with key stakeholders, including commissioners, regulators, statutory bodies, voluntary sector partners and other strategic organisations. Provide the Board of Trustees with timely information, objective advice and appropriate support to enable it to fulfil its responsibilities. Act as the public face and ambassador of BCOP, representing the charity with credibility, warmth and professionalism. Carry out other duties relevant to the role as determined by the Board. Requirements At least five years senior management experience. A proven track record of successful change management. A relevant qualification and/or evidence of leadership and management development. Experience of preparing, implementing, monitoring and evaluating business or development plans at a senior level. Experience working within a regulated sector, such as registered care or social housing. A basic understanding of the reporting and filing requirements of the Charity Commission, Companies House and the Regulator of Social Housing. Strong financial and resource management skills, including the ability to develop and manage budgets. Excellent communication skills and the ability to motivate and engage a broad range of people. Strong problem-solving and troubleshooting skills. The ability to build effective teams and develop people to achieve their potential. Confidence in using relevant IT applications independently. Experience of resolving disputes and handling complex complaints and grievances. Experience of external inspection and audit requirements (desirable). Previous senior management experience within a charity or not-for-profit organisation (desirable). Experience within registered care and working with CQC (desirable). Experience within social housing (desirable). What BCP offer Flexible working and flexitime. Hybrid working, with an average of three days working from the office, BCOP homes or other Birmingham sites and two days from home. On-site parking. 24 days annual leave plus bank holidays, pro rata. An additional five days annual leave after five years service. Eligibility for a Blue Light Card, providing access to a range of discounts and offers. DBS paid for by BCOP. Defined Contribution pension scheme. BSHF health insurance. Panoramic Associates are looking for an accomplished senior leader who combines strategic vision with a genuine commitment to improving the lives of older people. Please click apply or contact Rebecca Martin at Panoramic Associates for more details.
Aug 13, 2026
Full time
Chief Executive Salary: £80,000 per annum Location: Birmingham Hybrid working: On average 3 days in the office/on site in either Head office, on site at Homes or out visiting different sites (Birmingham based), 2 working from home days BCOP BCOP is a charity with a proud history dating back to 1946. Today, its 270 colleagues support older people across Birmingham through its nursing homes, supported housing and independent living schemes. The organisation is proud to create places where people feel safe, respected and cared for. They treat every person as an individual and believe that the little things matter. Over time, their relationships with residents, families and colleagues create a genuine sense of community, warmth and homeliness. BCP s three nursing homes Anita Stone Court, Neville Williams House and Robert Harvey House have all achieved a GOOD rating from the Care Quality Commission (CQC) . The opportunity Reporting to the Board of Trustees, the Chief Executive Officer will provide overall leadership and strategic direction for BCOP, ensuring that their vision, mission and strategy are delivered effectively. This is a pivotal leadership role. You will lead the organisation through change and development, maximise their impact for older people across Birmingham and the wider West Midlands, maintain financial and organisational sustainability, and build a culture where people feel valued, supported and motivated to give their best. As the CEO, you will be both an inspiring internal leader and a confident external ambassador for BCOP. You will build strong relationships with residents, families, staff, Trustees, commissioners, regulators, strategic partners and the wider community. You will lead a senior executive team and have responsibility for all employees across the charity, excluding Trustees. Role Provide clear, effective and inspirational leadership, ensuring BCOP s vision and strategic direction are understood and embedded throughout the organisation. Lead the development and delivery of BCOP s strategic and operational plans. Ensure excellence in the quality, safety and effectiveness of the services we provide. Shape and strengthen an organisational culture where people are committed to BCOP s aims, motivated to succeed and focused on our long-term future. Lead and manage organisational change effectively, ensuring that staff are engaged and supported throughout periods of development and transformation. Mentor and develop colleagues, particularly those in senior leadership positions, helping them to fulfil their potential. Ensure robust financial management, working closely with the Head of Finance to develop realistic budgets, effective controls and clear financial reporting for the Board. Ensure BCOP operates within agreed budgets and makes the best possible use of its resources. Ensure the charity complies with governance policies, procedures and statutory requirements established by the Board. Develop and maintain effective relationships with key stakeholders, including commissioners, regulators, statutory bodies, voluntary sector partners and other strategic organisations. Provide the Board of Trustees with timely information, objective advice and appropriate support to enable it to fulfil its responsibilities. Act as the public face and ambassador of BCOP, representing the charity with credibility, warmth and professionalism. Carry out other duties relevant to the role as determined by the Board. Requirements At least five years senior management experience. A proven track record of successful change management. A relevant qualification and/or evidence of leadership and management development. Experience of preparing, implementing, monitoring and evaluating business or development plans at a senior level. Experience working within a regulated sector, such as registered care or social housing. A basic understanding of the reporting and filing requirements of the Charity Commission, Companies House and the Regulator of Social Housing. Strong financial and resource management skills, including the ability to develop and manage budgets. Excellent communication skills and the ability to motivate and engage a broad range of people. Strong problem-solving and troubleshooting skills. The ability to build effective teams and develop people to achieve their potential. Confidence in using relevant IT applications independently. Experience of resolving disputes and handling complex complaints and grievances. Experience of external inspection and audit requirements (desirable). Previous senior management experience within a charity or not-for-profit organisation (desirable). Experience within registered care and working with CQC (desirable). Experience within social housing (desirable). What BCP offer Flexible working and flexitime. Hybrid working, with an average of three days working from the office, BCOP homes or other Birmingham sites and two days from home. On-site parking. 24 days annual leave plus bank holidays, pro rata. An additional five days annual leave after five years service. Eligibility for a Blue Light Card, providing access to a range of discounts and offers. DBS paid for by BCOP. Defined Contribution pension scheme. BSHF health insurance. Panoramic Associates are looking for an accomplished senior leader who combines strategic vision with a genuine commitment to improving the lives of older people. Please click apply or contact Rebecca Martin at Panoramic Associates for more details.
About The Role What you can expect from us We offer a competitive salary of £37,250 per annum . 37 hour per week 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role We're growing our Onward Repairs team and investing in our in-house service to deliver excellent repairs and maintenance across the Merseyside area. We're looking for a Trade Supervisor - Repairs to join our growing Onward Repairs team. This is a fantastic opportunity to be part of a dynamic and expanding business, delivering high-quality property maintenance services. The purpose of this role is to Support the delivery of property maintenance services in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. A full UK driving license is essential for this role. Key Responsibilities Delivery In line with Repairs specification or approved best practice, assess, coordinate and support the undertaking of the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service, including carrying out repair work on site as required. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively assist in organising their workload to ensure the delivery of an efficient and effective service at all times. Inspections Undertake new pre inspections to plan any repair to either our direct labour team or to sub-contractor. Manage or oversee any repairs issued to sub-contractors including pre and post inspection. Undertake pre term inspections on our empty homes with neighbourhood colleagues to inspect to create a scope of repair requirements. Undertake empty home inspections to schedule a scope of repairs that are required to bring the property up to Onwards lettable standard. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure that all work is delivered to a high standard. Follow up any customer complaints in a timely manner and in line with the organisation response timescales. Records Complete jobs on the computer system and maintain other records as required including adding/varying SOR's, access details, materials used, job progression and follow on information. Health and Safety Ensure that all work activities are undertaken in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Carry out Site Safety Inspections and assist in the promotion of Health & Safety. Work Equipment Support the safe use of light machinery, plant and powered hand tools in accordance with recognised safety procedures, including the reporting of HAV's exposure. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Line Management Provide line management cover to the team in the absence of the Team Leader, managing resources to ensure that objectives are achieved, including carrying out repair work on site when required. Internal Partnership Working Ensure collaborative working to deliver required service levels across the region. Skills/Experience Essential: Sound knowledge of building construction, components, building trades and applicable building regulations, including a trade background. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. Desirable: Supervisory experience and experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications Essential: City and Guilds Craft Certificate within a trade discipline or equivalent construction related qualification. Appropriate CSCS card. Desirable: Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool / manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. SSSTS The role involves participation in an ' out of hours' standby service on a rota basis as required, which includes evenings and weekend work. This is in addition to the contractual hours for which you will receive additional pay and compensation, details of which will be discussed at the interview. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 13, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 per annum . 37 hour per week 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role We're growing our Onward Repairs team and investing in our in-house service to deliver excellent repairs and maintenance across the Merseyside area. We're looking for a Trade Supervisor - Repairs to join our growing Onward Repairs team. This is a fantastic opportunity to be part of a dynamic and expanding business, delivering high-quality property maintenance services. The purpose of this role is to Support the delivery of property maintenance services in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. A full UK driving license is essential for this role. Key Responsibilities Delivery In line with Repairs specification or approved best practice, assess, coordinate and support the undertaking of the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service, including carrying out repair work on site as required. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively assist in organising their workload to ensure the delivery of an efficient and effective service at all times. Inspections Undertake new pre inspections to plan any repair to either our direct labour team or to sub-contractor. Manage or oversee any repairs issued to sub-contractors including pre and post inspection. Undertake pre term inspections on our empty homes with neighbourhood colleagues to inspect to create a scope of repair requirements. Undertake empty home inspections to schedule a scope of repairs that are required to bring the property up to Onwards lettable standard. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure that all work is delivered to a high standard. Follow up any customer complaints in a timely manner and in line with the organisation response timescales. Records Complete jobs on the computer system and maintain other records as required including adding/varying SOR's, access details, materials used, job progression and follow on information. Health and Safety Ensure that all work activities are undertaken in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Carry out Site Safety Inspections and assist in the promotion of Health & Safety. Work Equipment Support the safe use of light machinery, plant and powered hand tools in accordance with recognised safety procedures, including the reporting of HAV's exposure. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Line Management Provide line management cover to the team in the absence of the Team Leader, managing resources to ensure that objectives are achieved, including carrying out repair work on site when required. Internal Partnership Working Ensure collaborative working to deliver required service levels across the region. Skills/Experience Essential: Sound knowledge of building construction, components, building trades and applicable building regulations, including a trade background. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. Desirable: Supervisory experience and experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications Essential: City and Guilds Craft Certificate within a trade discipline or equivalent construction related qualification. Appropriate CSCS card. Desirable: Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool / manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. SSSTS The role involves participation in an ' out of hours' standby service on a rota basis as required, which includes evenings and weekend work. This is in addition to the contractual hours for which you will receive additional pay and compensation, details of which will be discussed at the interview. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Title: Estate Services and Open Spaces Manager Contract Type: Permanent Salary: 57,094 per annum to 63,032 per annum (London weighted salary) Dependent on Experience Grade: 10 Reporting Office: London, Stratford Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Tuesdays at office in Stratford and one other day in week visiting local housing management office. Closing Date: 13th August 2026 at 11pm Interview Dates: 20 th & 21 st August over MS Teams Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Please click here for the role profile Estate Services and Open Spaces Manager Role Profile.pdf Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Estate Services & Open Spaces Team at L&Q: We're looking for an experienced Estate Services and Open Spaces Manager to inspire a talented team and deliver outstanding, resident-focused services. You'll shape thriving neighbourhoods, strengthen communities and ensure our shared spaces are places residents are proud to call home. Your impact in the role: Manage the operational delivery of estate services and community development around open spaces and communal areas. Ensure the delivery of reliable, repeatable, and consistent services through contracts that residents value and are satisfied with. Develop relationships and strong partnerships with key stakeholders to ensure that residents value their locality and are satisfied with their neighbourhood. Effective management of resources and budgets. Representing and championing L&Q and its values whilst contributing to financial strengths and customer experience . What you'll bring: Extensive contract management experience, including managing high-value contracts, contractors, consultants and procurement activity. Strong knowledge of estate management, open spaces, service charge legislation, leasehold requirements and the wider regulatory environment. Proven ability to engage residents, co-create practical solutions and continuously improve services at quality and pace. Excellent leadership and people management skills, with experience developing and motivating teams within a complex service environment. Strong commercial, communication and stakeholder management skills, with the ability to manage budgets, deliver value for money and explain complex information clearly. You will be able to manage large sets of data, finance information and provide accurate service charge information. DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Aug 13, 2026
Full time
Title: Estate Services and Open Spaces Manager Contract Type: Permanent Salary: 57,094 per annum to 63,032 per annum (London weighted salary) Dependent on Experience Grade: 10 Reporting Office: London, Stratford Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Tuesdays at office in Stratford and one other day in week visiting local housing management office. Closing Date: 13th August 2026 at 11pm Interview Dates: 20 th & 21 st August over MS Teams Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Please click here for the role profile Estate Services and Open Spaces Manager Role Profile.pdf Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Estate Services & Open Spaces Team at L&Q: We're looking for an experienced Estate Services and Open Spaces Manager to inspire a talented team and deliver outstanding, resident-focused services. You'll shape thriving neighbourhoods, strengthen communities and ensure our shared spaces are places residents are proud to call home. Your impact in the role: Manage the operational delivery of estate services and community development around open spaces and communal areas. Ensure the delivery of reliable, repeatable, and consistent services through contracts that residents value and are satisfied with. Develop relationships and strong partnerships with key stakeholders to ensure that residents value their locality and are satisfied with their neighbourhood. Effective management of resources and budgets. Representing and championing L&Q and its values whilst contributing to financial strengths and customer experience . What you'll bring: Extensive contract management experience, including managing high-value contracts, contractors, consultants and procurement activity. Strong knowledge of estate management, open spaces, service charge legislation, leasehold requirements and the wider regulatory environment. Proven ability to engage residents, co-create practical solutions and continuously improve services at quality and pace. Excellent leadership and people management skills, with experience developing and motivating teams within a complex service environment. Strong commercial, communication and stakeholder management skills, with the ability to manage budgets, deliver value for money and explain complex information clearly. You will be able to manage large sets of data, finance information and provide accurate service charge information. DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
We're looking for a motivated, innovative and resilient Credit Controller to join our Finance team located at our Head Office in Islington 40,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS (take this out if BSW advert) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Senior Creditor Controller (Income) will play a key part in the Business's income processing activity. The working pattern for this role consist of: Monday to Friday. Hybrid working - 2 days from Head Office (Tuesday, Wednesday or as required) What you'll do: Reduce debt by collecting payments on time and within agreed payment terms and credit limits, using email, telephone and written follow-up. Ensure cash received is allocated to the correct accounts, and investigate, analyse and follow up on any underpayments or overpayments with the relevant team. Regularly reconcile accounts to ensure payments have been allocated correctly. Build and maintain effective relationships with key customers and internal stakeholders. Arrange and attend internal and external liaison meetings as needed to reduce debt risk and address barriers to payment. Review overdue historical debt and prepare reports identifying amounts that may qualify for write-off under the Bad Debt provision. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joining local activities to encourage service-user involvement. Approachable and open behaviour Prefers working as part of a group or team Is calm and resilient, and does not allow emotion to affect judgement Has a practical and logical approach and is naturally well organised Thrives on change and enjoys dynamic, diverse environments Is confident and has strong self-esteem What you'll bring: Essential: At least two years' experience in a Senior Credit Controller role Commercial exposure to the Income function Excellent time management skills, with the ability to manage own workload and meet agreed deadlines Excellent attention to detail Ability to work effectively under pressure Excellent IT and communication skills Desirable: Experience of working in a social housing organisation Experience of working with SUN Experience of working with CSB and Collect Plus Graduate or AAT qualified Advanced Microsoft Excel skills About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
Aug 13, 2026
Full time
We're looking for a motivated, innovative and resilient Credit Controller to join our Finance team located at our Head Office in Islington 40,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS (take this out if BSW advert) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Senior Creditor Controller (Income) will play a key part in the Business's income processing activity. The working pattern for this role consist of: Monday to Friday. Hybrid working - 2 days from Head Office (Tuesday, Wednesday or as required) What you'll do: Reduce debt by collecting payments on time and within agreed payment terms and credit limits, using email, telephone and written follow-up. Ensure cash received is allocated to the correct accounts, and investigate, analyse and follow up on any underpayments or overpayments with the relevant team. Regularly reconcile accounts to ensure payments have been allocated correctly. Build and maintain effective relationships with key customers and internal stakeholders. Arrange and attend internal and external liaison meetings as needed to reduce debt risk and address barriers to payment. Review overdue historical debt and prepare reports identifying amounts that may qualify for write-off under the Bad Debt provision. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joining local activities to encourage service-user involvement. Approachable and open behaviour Prefers working as part of a group or team Is calm and resilient, and does not allow emotion to affect judgement Has a practical and logical approach and is naturally well organised Thrives on change and enjoys dynamic, diverse environments Is confident and has strong self-esteem What you'll bring: Essential: At least two years' experience in a Senior Credit Controller role Commercial exposure to the Income function Excellent time management skills, with the ability to manage own workload and meet agreed deadlines Excellent attention to detail Ability to work effectively under pressure Excellent IT and communication skills Desirable: Experience of working in a social housing organisation Experience of working with SUN Experience of working with CSB and Collect Plus Graduate or AAT qualified Advanced Microsoft Excel skills About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
Our client is a fast-growing organisation operating within the housing and supported accommodation sector. Working in partnership with local authorities and public sector stakeholders, they deliver accommodation and support services that help meet complex housing needs across communities. The business is expanding rapidly, securing and mobilising multiple new contracts and services. This creates a dynamic, entrepreneurial environment where teams work collaboratively to launch services, solve problems quickly and deliver positive outcomes. The Role: As Project Delivery Manager , you will take ownership of new service mobilisations from contract agreement through to operational launch. This is a hands-on implementation role, ideal for someone who enjoys turning ideas and business proposals into practical operational plans. Rather than working within a rigid project framework, you'll operate in a fast-moving environment where priorities can change quickly, information may be incomplete, and you'll be expected to identify solutions, challenge gaps and keep delivery on track. Working closely with senior leadership and internal teams including People, Finance, Operations and Commercial, you'll translate requirements into clear actions and ensure each service has the people, resources and infrastructure required to launch successfully. Key Responsibilities: Lead the end-to-end mobilisation and implementation of new contracts and services. Review business proposals and identify key deliverables, deadlines, resource requirements and operational needs. Create and maintain project plans, Gantt charts, action trackers and risk registers. Coordinate teams across People, Finance, Operations and other internal functions to ensure readiness for launch. Ensure staffing, facilities, vehicles and other operational resources are in place ahead of service commencement. Manage multiple implementation workstreams simultaneously in a fast-paced and changing environment. Monitor progress, identify risks and resolve issues before they impact delivery. Review information provided by stakeholders, challenge inconsistencies and highlight potential gaps. Provide regular updates to senior leaders on progress, risks, dependencies and actions required. As Project Delivery Manager , maintain momentum across projects and ensure services are fully operational within agreed timescales. About You: We're looking for a proactive and adaptable Project Delivery Manager who can operate effectively in a growing organisation where things move quickly. You'll ideally have experience in project delivery, implementation, mobilisation, service delivery, transformation, business operations or a similar role where you've taken ownership of complex activities. You'll bring: Experience managing implementation or mobilisation projects from planning through to delivery. Strong organisational skills with the ability to manage multiple priorities simultaneously. The confidence to work with broad direction and turn ideas into structured plans and actions. Excellent stakeholder management skills, with the ability to coordinate teams and challenge where required. Strong analytical skills with the ability to identify risks, inconsistencies and missing information. A practical, hands-on approach with the ability to work independently and make decisions. Experience using project plans, spreadsheets, trackers and reporting tools. Commercial awareness and a focus on delivering outcomes rather than simply following process. Experience within housing, supported accommodation, public services, healthcare, social care or similar sectors would be advantageous, although candidates from other fast-paced environments will be considered. What's on Offer: Hybrid working arrangement (4 days per week in the Luton office, 1 day working from home). Opportunity to play a key role in the growth of a successful housing and supported accommodation provider. Work closely with senior leadership and have significant ownership over the launch of new services. A varied role combining project delivery, implementation, stakeholder management and operational problem-solving. Fast-paced environment with the opportunity to make a visible impact. If you're an experienced Project Delivery Manager who enjoys bringing structure to complex situations, coordinating people and resources, and delivering services from concept through to launch, we'd love to hear from you. Please apply or contact (url removed)
Aug 13, 2026
Full time
Our client is a fast-growing organisation operating within the housing and supported accommodation sector. Working in partnership with local authorities and public sector stakeholders, they deliver accommodation and support services that help meet complex housing needs across communities. The business is expanding rapidly, securing and mobilising multiple new contracts and services. This creates a dynamic, entrepreneurial environment where teams work collaboratively to launch services, solve problems quickly and deliver positive outcomes. The Role: As Project Delivery Manager , you will take ownership of new service mobilisations from contract agreement through to operational launch. This is a hands-on implementation role, ideal for someone who enjoys turning ideas and business proposals into practical operational plans. Rather than working within a rigid project framework, you'll operate in a fast-moving environment where priorities can change quickly, information may be incomplete, and you'll be expected to identify solutions, challenge gaps and keep delivery on track. Working closely with senior leadership and internal teams including People, Finance, Operations and Commercial, you'll translate requirements into clear actions and ensure each service has the people, resources and infrastructure required to launch successfully. Key Responsibilities: Lead the end-to-end mobilisation and implementation of new contracts and services. Review business proposals and identify key deliverables, deadlines, resource requirements and operational needs. Create and maintain project plans, Gantt charts, action trackers and risk registers. Coordinate teams across People, Finance, Operations and other internal functions to ensure readiness for launch. Ensure staffing, facilities, vehicles and other operational resources are in place ahead of service commencement. Manage multiple implementation workstreams simultaneously in a fast-paced and changing environment. Monitor progress, identify risks and resolve issues before they impact delivery. Review information provided by stakeholders, challenge inconsistencies and highlight potential gaps. Provide regular updates to senior leaders on progress, risks, dependencies and actions required. As Project Delivery Manager , maintain momentum across projects and ensure services are fully operational within agreed timescales. About You: We're looking for a proactive and adaptable Project Delivery Manager who can operate effectively in a growing organisation where things move quickly. You'll ideally have experience in project delivery, implementation, mobilisation, service delivery, transformation, business operations or a similar role where you've taken ownership of complex activities. You'll bring: Experience managing implementation or mobilisation projects from planning through to delivery. Strong organisational skills with the ability to manage multiple priorities simultaneously. The confidence to work with broad direction and turn ideas into structured plans and actions. Excellent stakeholder management skills, with the ability to coordinate teams and challenge where required. Strong analytical skills with the ability to identify risks, inconsistencies and missing information. A practical, hands-on approach with the ability to work independently and make decisions. Experience using project plans, spreadsheets, trackers and reporting tools. Commercial awareness and a focus on delivering outcomes rather than simply following process. Experience within housing, supported accommodation, public services, healthcare, social care or similar sectors would be advantageous, although candidates from other fast-paced environments will be considered. What's on Offer: Hybrid working arrangement (4 days per week in the Luton office, 1 day working from home). Opportunity to play a key role in the growth of a successful housing and supported accommodation provider. Work closely with senior leadership and have significant ownership over the launch of new services. A varied role combining project delivery, implementation, stakeholder management and operational problem-solving. Fast-paced environment with the opportunity to make a visible impact. If you're an experienced Project Delivery Manager who enjoys bringing structure to complex situations, coordinating people and resources, and delivering services from concept through to launch, we'd love to hear from you. Please apply or contact (url removed)
NFP Audit Manager Cheltenham £52,000 - £60,000 We are seeking an ambitious Audit Manager with a passion for the Not-for-Profit sector to join this Top 20 firm in Cheltenham. You will join one of the UK's leading audit practices in the charity and not-for-profit sector, working with a high-profile and varied portfolio of clients. You will work with a broad range of organisations, from start-ups to well-established national and international charities, including INGOs, grant makers, schools, academies, membership bodies, professional institutions and housing associations. What's great about this NFP Audit Manager role? Hybrid working model Annual bonus and car allowance A collaborative, inclusive and friendly working environment Commitment to personal and professional development Opportunities to innovate and contribute new ideas A focus on wellbeing, flexibility and work-life balance A clearly defined career pathway, with progression based on performance and merit Your role as a NFP Audit Manager Managing a portfolio of external audit clients and providing a year-round service. Building and maintaining strong working relationships with clients and colleagues. Managing audit teams and ensuring all work is completed within budget and on schedule from planning to completion. Acting as a key point of contact for clients throughout the year. Working to tight deadlines and managing your workload effectively. Preparing and presenting reports to senior management and Audit Committees/Boards. Directing, coaching and mentoring audit team members. Supporting business development activities and maintaining your professional network. Contributing to proposals and presentations for new engagements. Potential involvement in delivering wider assurance services. Participating in team and firm-wide activities, including training and development. What you'll need to succeed: You will be ACA / ACCA / CA Qualified with post qualification experience. Experience in charity audits and the not-for-profit sector (including the Charities SORP). Strong people management skills with the ability to coach and support junior colleagues. What next: This is an excellent opportunity for someone who wishes to specialise and grow within the sector. You will work closely with experienced partners in a dynamic and supportive team. The role offers variety, challenge and exceptional opportunities for professional development and progression. Please get in touch for further details! - As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Aug 13, 2026
Full time
NFP Audit Manager Cheltenham £52,000 - £60,000 We are seeking an ambitious Audit Manager with a passion for the Not-for-Profit sector to join this Top 20 firm in Cheltenham. You will join one of the UK's leading audit practices in the charity and not-for-profit sector, working with a high-profile and varied portfolio of clients. You will work with a broad range of organisations, from start-ups to well-established national and international charities, including INGOs, grant makers, schools, academies, membership bodies, professional institutions and housing associations. What's great about this NFP Audit Manager role? Hybrid working model Annual bonus and car allowance A collaborative, inclusive and friendly working environment Commitment to personal and professional development Opportunities to innovate and contribute new ideas A focus on wellbeing, flexibility and work-life balance A clearly defined career pathway, with progression based on performance and merit Your role as a NFP Audit Manager Managing a portfolio of external audit clients and providing a year-round service. Building and maintaining strong working relationships with clients and colleagues. Managing audit teams and ensuring all work is completed within budget and on schedule from planning to completion. Acting as a key point of contact for clients throughout the year. Working to tight deadlines and managing your workload effectively. Preparing and presenting reports to senior management and Audit Committees/Boards. Directing, coaching and mentoring audit team members. Supporting business development activities and maintaining your professional network. Contributing to proposals and presentations for new engagements. Potential involvement in delivering wider assurance services. Participating in team and firm-wide activities, including training and development. What you'll need to succeed: You will be ACA / ACCA / CA Qualified with post qualification experience. Experience in charity audits and the not-for-profit sector (including the Charities SORP). Strong people management skills with the ability to coach and support junior colleagues. What next: This is an excellent opportunity for someone who wishes to specialise and grow within the sector. You will work closely with experienced partners in a dynamic and supportive team. The role offers variety, challenge and exceptional opportunities for professional development and progression. Please get in touch for further details! - As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
City, London
Help residents manage their rent, overcome financial challenges and keep essential housing services moving forward. As an Income Officer, you'll support residents to resolve financial challenges, sustain their tenancies and recover the income that powers essential services across our borough. Working Style: You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working in the office, remotely or out meeting residents in the field, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing Your focus will be taking ownership of a caseload of rent accounts, collecting accommodation charges and taking proactive action to manage arrears. Your day will involve regular contact with residents by letter, telephone and home visits, taking time to understand the root causes of non-payment, agreeing practical payment arrangements and guiding people to access welfare benefits or financial support so they can sustain their homes. Alongside day-to-day account management, you'll manage complex cases in close partnership with our Legal, Benefits and Housing Needs teams. Where necessary, you'll issue notices, prepare possession cases, attend court and oversee eviction proceedings with care and professionalism. You'll also contribute directly to service initiatives aimed at improving income collection and refining processes following a recent cyber incident, ensuring high standards of customer care, clear record-keeping and compliance with Council policies. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring You'll bring experience in income recovery, rent arrears management or Housing Benefit recovery. You have a practical understanding of public sector housing issues, homelessness agendas and welfare reform. You're an excellent communicator who can balance empathy with firmness when handling difficult financial conversations. You bring strong negotiation and record-keeping skills, with the confidence to manage a demanding workload independently, write clear reports and use finance and IT systems accurately. Most importantly, you're someone who demonstrates our core values in every interaction - Putting Communities First, Respect, Integrity and Working Together - and who brings a calm, supportive approach to helping residents sustain their tenancies. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll join a friendly, collaborative and supportive team where colleagues look out for one another to achieve the best outcomes for residents. This role offers a rewarding balance between income recovery and tenancy sustainment, giving you full ownership of your caseload while contributing directly to service improvements. We will invest in your development, offering opportunities to broaden your expertise across public sector housing, legal processes and welfare benefits. You'll also receive a competitive salary alongside the support of a dedicated team that takes pride in delivering quality services for our community. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring a real sense of care and commitment to supporting residents while safeguarding Council income. Navigating complex cases and helping our team reduce arrears following a recent cyber incident isn't always smooth sailing, but your efforts will play a vital part in keeping essential housing services running and making a positive impact on our community every day. Interview Details and role requirements Interviews will be held week commencing 7th September at Kensington Town Hall This role will require a standard DBS. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Aug 12, 2026
Full time
Help residents manage their rent, overcome financial challenges and keep essential housing services moving forward. As an Income Officer, you'll support residents to resolve financial challenges, sustain their tenancies and recover the income that powers essential services across our borough. Working Style: You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working in the office, remotely or out meeting residents in the field, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing Your focus will be taking ownership of a caseload of rent accounts, collecting accommodation charges and taking proactive action to manage arrears. Your day will involve regular contact with residents by letter, telephone and home visits, taking time to understand the root causes of non-payment, agreeing practical payment arrangements and guiding people to access welfare benefits or financial support so they can sustain their homes. Alongside day-to-day account management, you'll manage complex cases in close partnership with our Legal, Benefits and Housing Needs teams. Where necessary, you'll issue notices, prepare possession cases, attend court and oversee eviction proceedings with care and professionalism. You'll also contribute directly to service initiatives aimed at improving income collection and refining processes following a recent cyber incident, ensuring high standards of customer care, clear record-keeping and compliance with Council policies. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring You'll bring experience in income recovery, rent arrears management or Housing Benefit recovery. You have a practical understanding of public sector housing issues, homelessness agendas and welfare reform. You're an excellent communicator who can balance empathy with firmness when handling difficult financial conversations. You bring strong negotiation and record-keeping skills, with the confidence to manage a demanding workload independently, write clear reports and use finance and IT systems accurately. Most importantly, you're someone who demonstrates our core values in every interaction - Putting Communities First, Respect, Integrity and Working Together - and who brings a calm, supportive approach to helping residents sustain their tenancies. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll join a friendly, collaborative and supportive team where colleagues look out for one another to achieve the best outcomes for residents. This role offers a rewarding balance between income recovery and tenancy sustainment, giving you full ownership of your caseload while contributing directly to service improvements. We will invest in your development, offering opportunities to broaden your expertise across public sector housing, legal processes and welfare benefits. You'll also receive a competitive salary alongside the support of a dedicated team that takes pride in delivering quality services for our community. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring a real sense of care and commitment to supporting residents while safeguarding Council income. Navigating complex cases and helping our team reduce arrears following a recent cyber incident isn't always smooth sailing, but your efforts will play a vital part in keeping essential housing services running and making a positive impact on our community every day. Interview Details and role requirements Interviews will be held week commencing 7th September at Kensington Town Hall This role will require a standard DBS. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Help residents manage their rent, overcome financial challenges and keep essential housing services moving forward. As an Income Officer, you'll support residents to resolve financial challenges, sustain their tenancies and recover the income that powers essential services across our borough. Working Style: You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working in the office, remotely or out meeting residents in the field, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing Your focus will be taking ownership of a caseload of rent accounts, collecting accommodation charges and taking proactive action to manage arrears. Your day will involve regular contact with residents by letter, telephone and home visits, taking time to understand the root causes of non-payment, agreeing practical payment arrangements and guiding people to access welfare benefits or financial support so they can sustain their homes. Alongside day-to-day account management, you'll manage complex cases in close partnership with our Legal, Benefits and Housing Needs teams. Where necessary, you'll issue notices, prepare possession cases, attend court and oversee eviction proceedings with care and professionalism. You'll also contribute directly to service initiatives aimed at improving income collection and refining processes following a recent cyber incident, ensuring high standards of customer care, clear record-keeping and compliance with Council policies. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring You'll bring experience in income recovery, rent arrears management or Housing Benefit recovery. You have a practical understanding of public sector housing issues, homelessness agendas and welfare reform. You're an excellent communicator who can balance empathy with firmness when handling difficult financial conversations. You bring strong negotiation and record-keeping skills, with the confidence to manage a demanding workload independently, write clear reports and use finance and IT systems accurately. Most importantly, you're someone who demonstrates our core values in every interaction - Putting Communities First, Respect, Integrity and Working Together - and who brings a calm, supportive approach to helping residents sustain their tenancies. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll join a friendly, collaborative and supportive team where colleagues look out for one another to achieve the best outcomes for residents. This role offers a rewarding balance between income recovery and tenancy sustainment, giving you full ownership of your caseload while contributing directly to service improvements. We will invest in your development, offering opportunities to broaden your expertise across public sector housing, legal processes and welfare benefits. You'll also receive a competitive salary alongside the support of a dedicated team that takes pride in delivering quality services for our community. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring a real sense of care and commitment to supporting residents while safeguarding Council income. Navigating complex cases and helping our team reduce arrears following a recent cyber incident isn't always smooth sailing, but your efforts will play a vital part in keeping essential housing services running and making a positive impact on our community every day. Interview Details and role requirements Interviews will be held week commencing 7th September at Kensington Town Hall This role will require a standard DBS. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Aug 12, 2026
Full time
Help residents manage their rent, overcome financial challenges and keep essential housing services moving forward. As an Income Officer, you'll support residents to resolve financial challenges, sustain their tenancies and recover the income that powers essential services across our borough. Working Style: You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working in the office, remotely or out meeting residents in the field, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing Your focus will be taking ownership of a caseload of rent accounts, collecting accommodation charges and taking proactive action to manage arrears. Your day will involve regular contact with residents by letter, telephone and home visits, taking time to understand the root causes of non-payment, agreeing practical payment arrangements and guiding people to access welfare benefits or financial support so they can sustain their homes. Alongside day-to-day account management, you'll manage complex cases in close partnership with our Legal, Benefits and Housing Needs teams. Where necessary, you'll issue notices, prepare possession cases, attend court and oversee eviction proceedings with care and professionalism. You'll also contribute directly to service initiatives aimed at improving income collection and refining processes following a recent cyber incident, ensuring high standards of customer care, clear record-keeping and compliance with Council policies. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring You'll bring experience in income recovery, rent arrears management or Housing Benefit recovery. You have a practical understanding of public sector housing issues, homelessness agendas and welfare reform. You're an excellent communicator who can balance empathy with firmness when handling difficult financial conversations. You bring strong negotiation and record-keeping skills, with the confidence to manage a demanding workload independently, write clear reports and use finance and IT systems accurately. Most importantly, you're someone who demonstrates our core values in every interaction - Putting Communities First, Respect, Integrity and Working Together - and who brings a calm, supportive approach to helping residents sustain their tenancies. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll join a friendly, collaborative and supportive team where colleagues look out for one another to achieve the best outcomes for residents. This role offers a rewarding balance between income recovery and tenancy sustainment, giving you full ownership of your caseload while contributing directly to service improvements. We will invest in your development, offering opportunities to broaden your expertise across public sector housing, legal processes and welfare benefits. You'll also receive a competitive salary alongside the support of a dedicated team that takes pride in delivering quality services for our community. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring a real sense of care and commitment to supporting residents while safeguarding Council income. Navigating complex cases and helping our team reduce arrears following a recent cyber incident isn't always smooth sailing, but your efforts will play a vital part in keeping essential housing services running and making a positive impact on our community every day. Interview Details and role requirements Interviews will be held week commencing 7th September at Kensington Town Hall This role will require a standard DBS. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Our local authority client based in North West London are urgently seeking an experienced Senior Finance Analyst. 3 days a week in the office, 2 days from home Pay: £335.28 a day Umbrella Job Role A key focus of the role will be overseeing the Temporary Accommodation and the Supported Exempt Accommodation portfolio. This is an excellent opportunity for a finance professional who thrives on analysing complex issues, influencing decision-making, and helping to drive sustainable solutions that deliver better outcomes for residents. You will also support residents services likes registrars, library and customer services. As a Senior Finance Analyst, you will act as a trusted business partner to senior managers and service leaders, providing robust financial analysis, challenge, and advice across the service - helping services understand financial performance, identify risks and opportunities, and develop strategies to address escalating demand and cost pressures. Working closely with operational teams, you will provide meaningful insight that informs decision-making and supports the delivery of the council's medium-term financial strategy. Key Responsibilities Produce accurate budget monitoring, forecasting, and financial reporting. Provide strategic financial advice and challenge to budget holders and senior managers. Analyse cost drivers, demand trends, and financial risks within Temporary Accommodation and homelessness services. Support the development of savings proposals, business cases, and transformation initiatives. Lead on budget setting, monthly monitoring, year-end processes, and statutory reporting requirements. Develop financial models and scenario planning to support decision-making. Present complex financial information in a clear and accessible way to both finance and non-finance stakeholders. Build strong relationships across Housing, Resident Services, and wider corporate teams. What you ll need to succeed You will be a fully qualified accountant. Excellent communications skills and the ability to challenge and influence a range of stakeholders. Experience of supporting budget management, you will ideally have a good understanding of schools funding through working in local government or a school environment where you have assumed responsibility for budgetary control. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Aug 12, 2026
Contractor
Our local authority client based in North West London are urgently seeking an experienced Senior Finance Analyst. 3 days a week in the office, 2 days from home Pay: £335.28 a day Umbrella Job Role A key focus of the role will be overseeing the Temporary Accommodation and the Supported Exempt Accommodation portfolio. This is an excellent opportunity for a finance professional who thrives on analysing complex issues, influencing decision-making, and helping to drive sustainable solutions that deliver better outcomes for residents. You will also support residents services likes registrars, library and customer services. As a Senior Finance Analyst, you will act as a trusted business partner to senior managers and service leaders, providing robust financial analysis, challenge, and advice across the service - helping services understand financial performance, identify risks and opportunities, and develop strategies to address escalating demand and cost pressures. Working closely with operational teams, you will provide meaningful insight that informs decision-making and supports the delivery of the council's medium-term financial strategy. Key Responsibilities Produce accurate budget monitoring, forecasting, and financial reporting. Provide strategic financial advice and challenge to budget holders and senior managers. Analyse cost drivers, demand trends, and financial risks within Temporary Accommodation and homelessness services. Support the development of savings proposals, business cases, and transformation initiatives. Lead on budget setting, monthly monitoring, year-end processes, and statutory reporting requirements. Develop financial models and scenario planning to support decision-making. Present complex financial information in a clear and accessible way to both finance and non-finance stakeholders. Build strong relationships across Housing, Resident Services, and wider corporate teams. What you ll need to succeed You will be a fully qualified accountant. Excellent communications skills and the ability to challenge and influence a range of stakeholders. Experience of supporting budget management, you will ideally have a good understanding of schools funding through working in local government or a school environment where you have assumed responsibility for budgetary control. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 11, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Head of Finance Business Partnering - Midlands About Our Client Our client is a well-established housing organisation undergoing an exciting period of organisational transformation. They are seeking an experienced Interim Head of Finance Business Partnering to play a key role in providing strategic financial leadership across operational and leadership services. This is an interesting opportunity to influence change at a senior level, working closely with a range of stakeholders during a pivotal period for the organisation. The Role Reporting into the senior finance leadership team, you will lead the Finance Business Partnering function across key operational areas, providing commercial insight, strategic financial advice and robust financial management. This is a highly visible role, requiring strong stakeholder engagement and the ability to influence decision-making across the business. Key Responsibilities Provide strategic finance business partnering across operational services, including Repairs, Maintenance and wider Operations. Deliver high-quality financial insight, analysis and commercial challenge to support informed business decisions and operational performance. Support elements of the management accounts process, ensuring accurate financial reporting and strong financial controls. Build effective relationships with senior operational leaders, acting as a trusted financial adviser during a significant period of organisational change. Support the design and development of the future Finance Business Partnering function as integration progresses, helping establish team structure, processes and best practice. Key Requirements Proven experience operating at Head of Finance Business Partnering level or within a senior finance leadership position in social housing. Strong commercial finance and business partnering experience, with the ability to influence senior stakeholders across operational functions. Professional accounting qualification (ACA, ACCA, CIMA or equivalent). Experience leading finance through organisational change, transformation is highly desirable. Excellent communication, leadership and relationship-building skills, with the ability to operate effectively in a fast-paced and evolving environment. Please apply if you have the relevant experience from a social housing background and are looking for your next opportunity.
Aug 11, 2026
Contractor
Head of Finance Business Partnering - Midlands About Our Client Our client is a well-established housing organisation undergoing an exciting period of organisational transformation. They are seeking an experienced Interim Head of Finance Business Partnering to play a key role in providing strategic financial leadership across operational and leadership services. This is an interesting opportunity to influence change at a senior level, working closely with a range of stakeholders during a pivotal period for the organisation. The Role Reporting into the senior finance leadership team, you will lead the Finance Business Partnering function across key operational areas, providing commercial insight, strategic financial advice and robust financial management. This is a highly visible role, requiring strong stakeholder engagement and the ability to influence decision-making across the business. Key Responsibilities Provide strategic finance business partnering across operational services, including Repairs, Maintenance and wider Operations. Deliver high-quality financial insight, analysis and commercial challenge to support informed business decisions and operational performance. Support elements of the management accounts process, ensuring accurate financial reporting and strong financial controls. Build effective relationships with senior operational leaders, acting as a trusted financial adviser during a significant period of organisational change. Support the design and development of the future Finance Business Partnering function as integration progresses, helping establish team structure, processes and best practice. Key Requirements Proven experience operating at Head of Finance Business Partnering level or within a senior finance leadership position in social housing. Strong commercial finance and business partnering experience, with the ability to influence senior stakeholders across operational functions. Professional accounting qualification (ACA, ACCA, CIMA or equivalent). Experience leading finance through organisational change, transformation is highly desirable. Excellent communication, leadership and relationship-building skills, with the ability to operate effectively in a fast-paced and evolving environment. Please apply if you have the relevant experience from a social housing background and are looking for your next opportunity.
Title: Accountant (Property Services) Contract Type: Permanent, Full-Time, 35 hours Location: Manchester, Trafford or Stratford, London Grade: 10 Salary: From 57,094 per annum (London weighted salary) Salary starting from 49,502 per annum (Regional salary), dependant on experience Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 17/08/26 Interview Dates: 24 - 25/08/2026 Please click here for the role profile Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Financial Strategy, Planning & Performance Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. Join L&Q and use your accounting expertise to have a real social impact-help drive the financial engine behind homes people can be proud of. You'll act as a trusted business partner, providing insight and analysis to support strategic decision-making, while ensuring compliance with financial standards and governance requirements. This is a great opportunity to work collaboratively across the business and contribute to improving financial performance. You'll report to the Finance Manager within the Financial Strategy, Planning & Performance team collaborating across Finance and with internal and external stakeholders to deliver L&Q's strategic objectives. If this sounds like you, we would love for you to apply! Your impact in the role and main duties: Deliver accurate management accounting services, including budgeting, forecasting, and financial reporting for designated business areas. Act as a business partner, providing financial insight and analysis to support strategic decision-making and operational performance. Prepare and review annual budgets, quarterly reports, and statutory returns, ensuring compliance with Financial Reporting Standards and governance requirements. Perform monthly reconciliations, maintain financial records and systems, and liaise with external auditors during audits. Collaborate with internal teams and stakeholders to drive efficiency, value for money, and continuous improvement in financial processes. Key relationships - Finance colleagues and internal stakeholders. Your work will ensure accurate reporting, compliance, and robust controls that support L&Q's financial resilience and strategic goals. What you'll bring (including essential and desirable requirements) : Essential: CCAB Qualified Accountant. Proven 3-years' experience business partnering, management reporting, interpretation of UK GAAP and IFRS and year-end audits within a busy Finance team. Strong analytical and commercial acumen, with ability to produce budgets, forecasts, and interpret financial data for decision-making. Excellent communication and collaboration skills, including experience in business partnering and influencing stakeholders effectively. Advanced Excel skills and strong IT literacy, including proficiency in MS Office and business intelligence tools. Desirable: Experience in a property business or housing association environment Familiarity with Unit 4 systems (including FP&A) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Aug 11, 2026
Full time
Title: Accountant (Property Services) Contract Type: Permanent, Full-Time, 35 hours Location: Manchester, Trafford or Stratford, London Grade: 10 Salary: From 57,094 per annum (London weighted salary) Salary starting from 49,502 per annum (Regional salary), dependant on experience Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 17/08/26 Interview Dates: 24 - 25/08/2026 Please click here for the role profile Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Financial Strategy, Planning & Performance Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. Join L&Q and use your accounting expertise to have a real social impact-help drive the financial engine behind homes people can be proud of. You'll act as a trusted business partner, providing insight and analysis to support strategic decision-making, while ensuring compliance with financial standards and governance requirements. This is a great opportunity to work collaboratively across the business and contribute to improving financial performance. You'll report to the Finance Manager within the Financial Strategy, Planning & Performance team collaborating across Finance and with internal and external stakeholders to deliver L&Q's strategic objectives. If this sounds like you, we would love for you to apply! Your impact in the role and main duties: Deliver accurate management accounting services, including budgeting, forecasting, and financial reporting for designated business areas. Act as a business partner, providing financial insight and analysis to support strategic decision-making and operational performance. Prepare and review annual budgets, quarterly reports, and statutory returns, ensuring compliance with Financial Reporting Standards and governance requirements. Perform monthly reconciliations, maintain financial records and systems, and liaise with external auditors during audits. Collaborate with internal teams and stakeholders to drive efficiency, value for money, and continuous improvement in financial processes. Key relationships - Finance colleagues and internal stakeholders. Your work will ensure accurate reporting, compliance, and robust controls that support L&Q's financial resilience and strategic goals. What you'll bring (including essential and desirable requirements) : Essential: CCAB Qualified Accountant. Proven 3-years' experience business partnering, management reporting, interpretation of UK GAAP and IFRS and year-end audits within a busy Finance team. Strong analytical and commercial acumen, with ability to produce budgets, forecasts, and interpret financial data for decision-making. Excellent communication and collaboration skills, including experience in business partnering and influencing stakeholders effectively. Advanced Excel skills and strong IT literacy, including proficiency in MS Office and business intelligence tools. Desirable: Experience in a property business or housing association environment Familiarity with Unit 4 systems (including FP&A) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Finance Business Partner Salary: 47,181 - 52,413 plus Market Factor Supplement of 3,869 Reporting to: Head of Financial Services Location: East Midlands (Hybrid Working) The Opportunity Adecco is proud to be partnering with the East Midlands Combined County Authority (EMCCA) to recruit a talented and proactive Finance Business Partner . EMCCA is a dynamic organisation with an ambitious vision to make the East Midlands the best place to live, work and learn. Through investment in transport, housing, regeneration, skills, employment and economic growth, EMCCA is helping to shape the future of the region and improve outcomes for local communities. This role offers the opportunity to work at the heart of strategic decision-making, partnering with senior stakeholders to provide financial insight, challenge and support that helps deliver EMCCA's priorities and long-term ambitions. What You'll Be Doing As a Finance Business Partner, you'll: Build strong relationships with senior leaders, providing trusted financial advice and constructive challenge Lead budgeting, forecasting, financial planning and performance management activities Deliver insightful financial reporting and analysis to support strategic decisions Support business cases, funding bids and financial modelling for key projects and programmes Identify risks, opportunities and areas for continuous improvement Promote strong financial governance and value for money across the organisation Support major capital projects and investment programmes Work collaboratively across the Finance Directorate to deliver an excellent finance service What We're Looking For We're seeking a qualified finance professional who combines strong technical expertise with excellent stakeholder management skills. You will have: Full CCAB qualification (or equivalent) and a commitment to continuing professional development Significant experience providing financial advice within a large and complex organisation Strong experience of budgeting, forecasting and financial performance management Excellent analytical, communication and influencing skills The ability to manage competing priorities and meet deadlines in a fast-paced environment Experience driving process improvements and enhancing financial performance A proactive, solution-focused approach and the confidence to take ownership Experience supporting large-scale programmes, projects or capital investment activity Experience within Local Government, a Combined Authority, or a similarly complex public sector environment would be advantageous. Why Join EMCCA? This is a fantastic opportunity to join an organisation making a real difference across the East Midlands. You'll have the chance to influence important decisions, support transformational programmes and work alongside passionate colleagues committed to delivering lasting regional impact. Our Values We're looking for someone who shares EMCCA's values: Working Together - Building strong partnerships and collaborating to achieve shared goals Making an Impact - Taking ownership and driving positive change Lifting Our Region - Supporting growth and opportunity across the East Midlands Being Human - Acting with authenticity, inclusion and respect Apply Today If you're looking for a role where your financial expertise can influence strategic decisions and help shape the future of the East Midlands, we'd love to hear from you. Apply today through Adecco.
Aug 11, 2026
Full time
Finance Business Partner Salary: 47,181 - 52,413 plus Market Factor Supplement of 3,869 Reporting to: Head of Financial Services Location: East Midlands (Hybrid Working) The Opportunity Adecco is proud to be partnering with the East Midlands Combined County Authority (EMCCA) to recruit a talented and proactive Finance Business Partner . EMCCA is a dynamic organisation with an ambitious vision to make the East Midlands the best place to live, work and learn. Through investment in transport, housing, regeneration, skills, employment and economic growth, EMCCA is helping to shape the future of the region and improve outcomes for local communities. This role offers the opportunity to work at the heart of strategic decision-making, partnering with senior stakeholders to provide financial insight, challenge and support that helps deliver EMCCA's priorities and long-term ambitions. What You'll Be Doing As a Finance Business Partner, you'll: Build strong relationships with senior leaders, providing trusted financial advice and constructive challenge Lead budgeting, forecasting, financial planning and performance management activities Deliver insightful financial reporting and analysis to support strategic decisions Support business cases, funding bids and financial modelling for key projects and programmes Identify risks, opportunities and areas for continuous improvement Promote strong financial governance and value for money across the organisation Support major capital projects and investment programmes Work collaboratively across the Finance Directorate to deliver an excellent finance service What We're Looking For We're seeking a qualified finance professional who combines strong technical expertise with excellent stakeholder management skills. You will have: Full CCAB qualification (or equivalent) and a commitment to continuing professional development Significant experience providing financial advice within a large and complex organisation Strong experience of budgeting, forecasting and financial performance management Excellent analytical, communication and influencing skills The ability to manage competing priorities and meet deadlines in a fast-paced environment Experience driving process improvements and enhancing financial performance A proactive, solution-focused approach and the confidence to take ownership Experience supporting large-scale programmes, projects or capital investment activity Experience within Local Government, a Combined Authority, or a similarly complex public sector environment would be advantageous. Why Join EMCCA? This is a fantastic opportunity to join an organisation making a real difference across the East Midlands. You'll have the chance to influence important decisions, support transformational programmes and work alongside passionate colleagues committed to delivering lasting regional impact. Our Values We're looking for someone who shares EMCCA's values: Working Together - Building strong partnerships and collaborating to achieve shared goals Making an Impact - Taking ownership and driving positive change Lifting Our Region - Supporting growth and opportunity across the East Midlands Being Human - Acting with authenticity, inclusion and respect Apply Today If you're looking for a role where your financial expertise can influence strategic decisions and help shape the future of the East Midlands, we'd love to hear from you. Apply today through Adecco.
Head of Finance (12-Month FTC) A well-established Housing Charity is seeking a Head of Finance on an initial 12-month fixed-term contract. Reporting directly to the Finance Director, this role offers a unique opportunity to operate as the number two in finance, playing a key role in both strategic leadership and operational delivery while supporting a period of transformation across the finance function and wider organisation. The organisation is recognised for its commitment to delivering high-quality services and creating positive outcomes for the communities it supports. This role is ideally suited to an experienced finance professional looking to step into a high-impact leadership position, driving improvements across people, processes and financial insight. Responsibilities Lead and develop the finance function, providing stability and strong leadership during a period of organisational change. Drive the Finance Business Partnering function, improving budgeting, forecasting, cash flow management and financial planning. Take ownership of the year-end audit, statutory accounts, month-end reporting, and strengthen financial controls and reconciliations. Lead finance transformation by improving processes, reducing manual ways of working and preparing the function for a future finance systems implementation. Produce high-quality management reporting and dashboards to support decision-making across the organisation. Requirements Fully qualified accountant with experience in social housing, charity, or care and support. Proven leadership experience, with the ability to manage, motivate and develop finance teams. Experience operating at both a strategic and operational level, with a strong focus on business partnering. Strong technical accounting knowledge and advanced Excel skills. Excellent analytical, systems and communication skills. This is an excellent opportunity to make a lasting impact within the finance function while supporting a wider organisational transformation. There is a genuine opportunity for the role to become permanent, making it an ideal position for someone seeking both an immediate challenge and long-term stability. The organisation is looking to appoint quickly, so candidates available at short notice / immediately available are encouraged to apply.
Aug 11, 2026
Contractor
Head of Finance (12-Month FTC) A well-established Housing Charity is seeking a Head of Finance on an initial 12-month fixed-term contract. Reporting directly to the Finance Director, this role offers a unique opportunity to operate as the number two in finance, playing a key role in both strategic leadership and operational delivery while supporting a period of transformation across the finance function and wider organisation. The organisation is recognised for its commitment to delivering high-quality services and creating positive outcomes for the communities it supports. This role is ideally suited to an experienced finance professional looking to step into a high-impact leadership position, driving improvements across people, processes and financial insight. Responsibilities Lead and develop the finance function, providing stability and strong leadership during a period of organisational change. Drive the Finance Business Partnering function, improving budgeting, forecasting, cash flow management and financial planning. Take ownership of the year-end audit, statutory accounts, month-end reporting, and strengthen financial controls and reconciliations. Lead finance transformation by improving processes, reducing manual ways of working and preparing the function for a future finance systems implementation. Produce high-quality management reporting and dashboards to support decision-making across the organisation. Requirements Fully qualified accountant with experience in social housing, charity, or care and support. Proven leadership experience, with the ability to manage, motivate and develop finance teams. Experience operating at both a strategic and operational level, with a strong focus on business partnering. Strong technical accounting knowledge and advanced Excel skills. Excellent analytical, systems and communication skills. This is an excellent opportunity to make a lasting impact within the finance function while supporting a wider organisational transformation. There is a genuine opportunity for the role to become permanent, making it an ideal position for someone seeking both an immediate challenge and long-term stability. The organisation is looking to appoint quickly, so candidates available at short notice / immediately available are encouraged to apply.
Business Analyst. Permanent Remote-first c. 55,000 per annum UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property space, including asset management, asset compliance, repairs, maintenance and wider property services. Future work may also extend into care, finance and HR. This role would suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment. The role. You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with business design partners, programme teams, operational SMEs, digital, data and change colleagues, you will help ensure future-state designs are grounded in operational reality, user needs, business outcomes and the Target Operating Model. This is not simply a requirements-gathering role. You will need to understand complex services, engage stakeholders, map processes, model data and information flows, and turn insight into clear, practical design artefacts. Key responsibilities You will: Analyse current-state property and operational services, including processes, journeys, pain points, risks and service issues. Support discovery and design activity across property services, with potential future involvement in care, finance and HR. Gather insight from operational data, stakeholders and existing documentation. Translate business needs into clear requirements, user stories, acceptance criteria, business rules and design artefacts. Support user-centred service design, aligning future-state designs to user needs and business outcomes. Produce process maps, service models, capability views, data flows and supporting documentation. Facilitate workshops with stakeholders, SMEs and delivery teams. Support CRM, CareTech, property and operational system change by defining requirements, data needs and process impacts. Review solution designs and functional specifications against agreed business requirements. Identify risks, assumptions, gaps and misalignment early. Maintain traceability from discovery through design, build, test and implementation. What we are looking for? You will bring strong business analysis and service design capability, ideally gained in a complex, regulated or public-service environment. Experience in some of the following would be ideal: Social housing, local authority housing, care, CareTech, health, local government or regulated services. Property services, asset management, asset compliance, repairs or maintenance. CRM-enabled transformation or customer/service management platforms. Stakeholder engagement across operational, technical and change teams. High-quality documentation, including requirements, process maps, design outputs and workshop records. Data modelling, data flows, reporting requirements or information capture. Business analysis, service design, process analysis or business design within change or transformation. You will also need: Strong analytical and problem-structuring skills. Experience with requirements elicitation, process mapping and journey mapping. The ability to translate operational detail into clear, testable outputs. Good workshop facilitation and stakeholder engagement skills. Excellent written and verbal communication skills. A practical understanding of how systems, data and technology support business processes. A user-centred approach, balancing customer, colleague, operational and business needs. To find out more, please apply with your CV to (url removed) Services advertised are those of an employment agency.
Aug 08, 2026
Full time
Business Analyst. Permanent Remote-first c. 55,000 per annum UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property space, including asset management, asset compliance, repairs, maintenance and wider property services. Future work may also extend into care, finance and HR. This role would suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment. The role. You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with business design partners, programme teams, operational SMEs, digital, data and change colleagues, you will help ensure future-state designs are grounded in operational reality, user needs, business outcomes and the Target Operating Model. This is not simply a requirements-gathering role. You will need to understand complex services, engage stakeholders, map processes, model data and information flows, and turn insight into clear, practical design artefacts. Key responsibilities You will: Analyse current-state property and operational services, including processes, journeys, pain points, risks and service issues. Support discovery and design activity across property services, with potential future involvement in care, finance and HR. Gather insight from operational data, stakeholders and existing documentation. Translate business needs into clear requirements, user stories, acceptance criteria, business rules and design artefacts. Support user-centred service design, aligning future-state designs to user needs and business outcomes. Produce process maps, service models, capability views, data flows and supporting documentation. Facilitate workshops with stakeholders, SMEs and delivery teams. Support CRM, CareTech, property and operational system change by defining requirements, data needs and process impacts. Review solution designs and functional specifications against agreed business requirements. Identify risks, assumptions, gaps and misalignment early. Maintain traceability from discovery through design, build, test and implementation. What we are looking for? You will bring strong business analysis and service design capability, ideally gained in a complex, regulated or public-service environment. Experience in some of the following would be ideal: Social housing, local authority housing, care, CareTech, health, local government or regulated services. Property services, asset management, asset compliance, repairs or maintenance. CRM-enabled transformation or customer/service management platforms. Stakeholder engagement across operational, technical and change teams. High-quality documentation, including requirements, process maps, design outputs and workshop records. Data modelling, data flows, reporting requirements or information capture. Business analysis, service design, process analysis or business design within change or transformation. You will also need: Strong analytical and problem-structuring skills. Experience with requirements elicitation, process mapping and journey mapping. The ability to translate operational detail into clear, testable outputs. Good workshop facilitation and stakeholder engagement skills. Excellent written and verbal communication skills. A practical understanding of how systems, data and technology support business processes. A user-centred approach, balancing customer, colleague, operational and business needs. To find out more, please apply with your CV to (url removed) Services advertised are those of an employment agency.
Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 08, 2026
Contractor
Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
