About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious, tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. Summary Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington. Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other. Whilst being incredibly rewarding, working in schools can sometimes be hard. Colleagues at Harris Academy Orpington know that we work together as a team and we look out for each other; the environment here is one of care, nurture and support along with a bit of challenge! Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Aug 20, 2026
Full time
About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious, tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. Summary Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington. Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other. Whilst being incredibly rewarding, working in schools can sometimes be hard. Colleagues at Harris Academy Orpington know that we work together as a team and we look out for each other; the environment here is one of care, nurture and support along with a bit of challenge! Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our offices in Birchwood. Reporting to the Hire Desk Team Leader, you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built a click apply for full job details
Aug 20, 2026
Full time
We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our offices in Birchwood. Reporting to the Hire Desk Team Leader, you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built a click apply for full job details
3rd Line Team Leader Location: London (Hybrid Working) Salary: £50,000 - £55,000 Benefits: Hybrid working, career development, technical training, leadership opportunities, growing business Our client, a leading managed IT services provider, is looking to appoint a hands-on 3rd Line Team Leader to lead a small team of experienced 3rd Line Engineers while remaining actively involved in resolving complex technical escalations. This is a true technical leadership role. You'll continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best of both worlds. What you'll do Lead and mentor a small team of 3rd Line Escalation Engineers. Manage your own queue of complex 3rd Line support tickets and customer escalations. Act as the senior technical escalation point for high-priority incidents. Ensure tickets are managed within agreed SLAs and service standards. Carry out ticket quality audits and identify coaching and development opportunities. Keep customers informed throughout the lifecycle of their support requests. Create and maintain technical documentation and knowledge base articles. Drive service improvements through automation, scripting and process optimisation. Work closely with Service Desk, Procurement and Account Management teams to ensure a seamless customer experience. Conduct regular one-to-one meetings, performance reviews and onboarding for new team members. Monitor KPIs, workload and team performance while supporting resource planning. You'll spend your time balancing hands-on technical work with team leadership, ensuring both your own ticket queue and your team's workload are delivered to the highest standards. What we're looking for Proven experience as a hands-on 3rd Line Team Leader or Senior Engineer within an MSP environment. Strong experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous improvement, automation and knowledge sharing. An interest in emerging technologies, including AI, with a commitment to continual learning. The ideal candidate is someone who enjoys remaining technically hands-on while leading by example, supporting a small team of engineers and driving exceptional service delivery within a fast-paced MSP environment. Why join? Lead a skilled team while remaining technically hands-on. Work with modern Microsoft, cloud and cybersecurity technologies. Join a growing managed services business with genuine career progression opportunities. Hybrid working following successful probation. Ongoing technical training and professional development. Apply now to lead a talented 3rd Line team while continuing to solve complex technical challenges.
Aug 20, 2026
Full time
3rd Line Team Leader Location: London (Hybrid Working) Salary: £50,000 - £55,000 Benefits: Hybrid working, career development, technical training, leadership opportunities, growing business Our client, a leading managed IT services provider, is looking to appoint a hands-on 3rd Line Team Leader to lead a small team of experienced 3rd Line Engineers while remaining actively involved in resolving complex technical escalations. This is a true technical leadership role. You'll continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best of both worlds. What you'll do Lead and mentor a small team of 3rd Line Escalation Engineers. Manage your own queue of complex 3rd Line support tickets and customer escalations. Act as the senior technical escalation point for high-priority incidents. Ensure tickets are managed within agreed SLAs and service standards. Carry out ticket quality audits and identify coaching and development opportunities. Keep customers informed throughout the lifecycle of their support requests. Create and maintain technical documentation and knowledge base articles. Drive service improvements through automation, scripting and process optimisation. Work closely with Service Desk, Procurement and Account Management teams to ensure a seamless customer experience. Conduct regular one-to-one meetings, performance reviews and onboarding for new team members. Monitor KPIs, workload and team performance while supporting resource planning. You'll spend your time balancing hands-on technical work with team leadership, ensuring both your own ticket queue and your team's workload are delivered to the highest standards. What we're looking for Proven experience as a hands-on 3rd Line Team Leader or Senior Engineer within an MSP environment. Strong experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous improvement, automation and knowledge sharing. An interest in emerging technologies, including AI, with a commitment to continual learning. The ideal candidate is someone who enjoys remaining technically hands-on while leading by example, supporting a small team of engineers and driving exceptional service delivery within a fast-paced MSP environment. Why join? Lead a skilled team while remaining technically hands-on. Work with modern Microsoft, cloud and cybersecurity technologies. Join a growing managed services business with genuine career progression opportunities. Hybrid working following successful probation. Ongoing technical training and professional development. Apply now to lead a talented 3rd Line team while continuing to solve complex technical challenges.
Head of Modern Workplace Location: Kent (3 days per week onsite) Type: Permanent Salary: £90,000 to £110,000 + Benefits (EV Car Scheme, Private Medical Insurance + more) We are partnered on an exclusive basis with a leading consultancy that is embarking on an internal digital transformation journey and seeking an experienced individual who has the gravitas to lead the future of our clients modern workplace technologies including M365, Azure, AI/Copilot, automation, security, identity and workplace transformation. This is a senior leadership position requiring someone who can operate as the organisation's technical authority, guide investment technology choices and occasionally provide technical leadership. Key Responsibilities Act as the senior Technical Authority, providing governance across architecture, cloud, infrastructure and Modern Workplace solutions. Define and evolve the overall technology strategy, technical roadmap and architectural standards. Lead the technical direction across Azure public cloud, private cloud, hybrid infrastructure and datacentre services. Provide strategic oversight of the Microsoft technology estate including Azure, Microsoft 365, Entra ID, Intune and Azure Virtual Desktop (AVD). Shape the organisation's Modern Workplace strategy, covering identity, endpoint management, collaboration, virtual desktop and secure access. Define standards and reference architectures across cloud migration, modernisation, virtualisation, networking, resilience and security. Evaluate emerging technologies and identify opportunities across Cloud, AI, Copilot, automation and digital transformation. Ensure technical solutions follow secure-by-design and Zero Trust principles. Work closely with senior leadership, customers and commercial teams to ensure technology decisions support long-term business and customer objectives. Provide technical leadership, mentoring and direction to technical managers, architects and subject matter experts. Support strategic customer engagements, complex solution design, proposals and technical presentations. Key Experience: We are looking for a senior technology leader with strong experience across: Technical Authority, Enterprise/Solution Architecture and Technology Strategy is a must have. Microsoft Azure - Public Cloud is a must have Private Cloud & Hybrid Cloud environments is a must have Recent hands on experience with Microsoft 365 & Modern Workplace is a must have Cloud migration, transformation and modernisation is a must have. Industry experience in MSP, Cloud Environment, or Consultancy would be highly advantageous Entra ID/Identity & Access Management Microsoft Intune/Endpoint Management Azure Virtual Desktop (AVD) Datacentre & Virtualisation technologies Secure architecture, Zero Trust and Cyber Resilience Technical governance, standards and architectural decision-making Two stage interview process, to start ASAP.
Aug 20, 2026
Full time
Head of Modern Workplace Location: Kent (3 days per week onsite) Type: Permanent Salary: £90,000 to £110,000 + Benefits (EV Car Scheme, Private Medical Insurance + more) We are partnered on an exclusive basis with a leading consultancy that is embarking on an internal digital transformation journey and seeking an experienced individual who has the gravitas to lead the future of our clients modern workplace technologies including M365, Azure, AI/Copilot, automation, security, identity and workplace transformation. This is a senior leadership position requiring someone who can operate as the organisation's technical authority, guide investment technology choices and occasionally provide technical leadership. Key Responsibilities Act as the senior Technical Authority, providing governance across architecture, cloud, infrastructure and Modern Workplace solutions. Define and evolve the overall technology strategy, technical roadmap and architectural standards. Lead the technical direction across Azure public cloud, private cloud, hybrid infrastructure and datacentre services. Provide strategic oversight of the Microsoft technology estate including Azure, Microsoft 365, Entra ID, Intune and Azure Virtual Desktop (AVD). Shape the organisation's Modern Workplace strategy, covering identity, endpoint management, collaboration, virtual desktop and secure access. Define standards and reference architectures across cloud migration, modernisation, virtualisation, networking, resilience and security. Evaluate emerging technologies and identify opportunities across Cloud, AI, Copilot, automation and digital transformation. Ensure technical solutions follow secure-by-design and Zero Trust principles. Work closely with senior leadership, customers and commercial teams to ensure technology decisions support long-term business and customer objectives. Provide technical leadership, mentoring and direction to technical managers, architects and subject matter experts. Support strategic customer engagements, complex solution design, proposals and technical presentations. Key Experience: We are looking for a senior technology leader with strong experience across: Technical Authority, Enterprise/Solution Architecture and Technology Strategy is a must have. Microsoft Azure - Public Cloud is a must have Private Cloud & Hybrid Cloud environments is a must have Recent hands on experience with Microsoft 365 & Modern Workplace is a must have Cloud migration, transformation and modernisation is a must have. Industry experience in MSP, Cloud Environment, or Consultancy would be highly advantageous Entra ID/Identity & Access Management Microsoft Intune/Endpoint Management Azure Virtual Desktop (AVD) Datacentre & Virtualisation technologies Secure architecture, Zero Trust and Cyber Resilience Technical governance, standards and architectural decision-making Two stage interview process, to start ASAP.
Title: FM Helpdesk Coordinator Location: Bolton Salary: £27,000 - £30,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Coordinator - Facilities Management: As a Helpdesk Coordinator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Coordinator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Aug 20, 2026
Full time
Title: FM Helpdesk Coordinator Location: Bolton Salary: £27,000 - £30,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Coordinator - Facilities Management: As a Helpdesk Coordinator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Coordinator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Join a global facilities management leader supporting major commercial clients across a high-performing technical environment. We're looking for a customer-focused professional with proven HVAC sector experience to become a key link between customers, engineers and operational teams. You'll manage service requests, coordinate engineers, resolve customer queries, track jobs and ensure excellent service levels from initial request through to resolution. We're looking for: • HVAC / building services experience - essential • Customer service, helpdesk or service coordination experience • Experience working with engineers or technical teams • Strong communication and relationship-building skills • Highly organised with excellent attention to detail • Comfortable working to SLAs and managing multiple priorities • CAFM / CRM experience is a bonus Global business Major clients Excellent progression If you're an HVAC professional with strong customer skills and want to join a world-class FM organisation, get in touch.
Aug 20, 2026
Full time
Join a global facilities management leader supporting major commercial clients across a high-performing technical environment. We're looking for a customer-focused professional with proven HVAC sector experience to become a key link between customers, engineers and operational teams. You'll manage service requests, coordinate engineers, resolve customer queries, track jobs and ensure excellent service levels from initial request through to resolution. We're looking for: • HVAC / building services experience - essential • Customer service, helpdesk or service coordination experience • Experience working with engineers or technical teams • Strong communication and relationship-building skills • Highly organised with excellent attention to detail • Comfortable working to SLAs and managing multiple priorities • CAFM / CRM experience is a bonus Global business Major clients Excellent progression If you're an HVAC professional with strong customer skills and want to join a world-class FM organisation, get in touch.
Retail Store Manager - Jollyes Pets - Dunfermline. Salary £30,000 - £34,000 p.a. + bonus potential of up to £5k p.a This is a hands-on leadership role, on the shop floor daily, coaching your team through live customer interactions, helping with deliveries, and setting the standard through what you do, not just what you say. If you want to lead from a desk, this isn't the role for you. If you want to build a team and see the impact of your leadership in real time, read on!This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a. (subject to reaching pre-agreed measures). Private Healthcare for you and your family (Axa Health insurance) as well as critical illness and life insurance benefits Enhanced company pension scheme - Legal & General scheme (EE 5%, ER 7.5%). Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Retail Trust Membership: Counselling, wellbeing, and financial support. Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services. Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support. Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options. Enhanced Family Leave: Maternity and paternity packages above statutory levels. Recognition & Rewards: Top Dog Award with extra day off and perks. Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership. Learning & Development: Ongoing training for career growth.( on completion of 3m probation period) The Role - Store Manager: You'll lead by example , creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Full responsibility for running a successful store - managing KPIs around people, store standards, customer service, and financial performance, maximising turnover and gross margin while controlling costs. Reporting to the Regional Manager, sharing best practice with your peers and learning from others' successes in your regional team. Building a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer - confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard-selling - it's about training your team to have great conversations that naturally lead to a bigger basket and a better-served customer. Ensuring you and your team deliver the highest standards of pet care , with pet welfare always the top priority, and promoting responsible pet ownership. Delivering exceptional customer service and a great shopping experience , with strong pet and product knowledge across the team. ( Training given) Recruiting, motivating, training and developing your team , reviewing and managing performance, and helping to promote Jollyes as an employer of choice locally. Clear communication of key business updates and individual/team objectives. Genuinely hands-on, not office-based. You'll be out front with your team and customers - helping with deliveries, walking the floor, and driving performance through what you see and do in-store, not from behind a screen. Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day - if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.If you'd need any reasonable adjustments to succeed in this role, just let us know in your application. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A genuine passion for pets and people - delighting customers with an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers, so comfort around animals is a must. Previous retail store management experience , with a hands-on approach to running the business day-to-day and planning for short, medium and long-term success. Commercially confident on the shop floor - comfortable modelling and coaching upselling and add-on sales conversations with customers, not just reviewing sales figures after the fact. A sound decision-maker who communicates objectives clearly and builds high-performing, engaged teams, with succession plans in place for future leaders. A proven track record of developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance. Commercially aware, able to manage your P&L with a proactive approach. Own transport with a UK driving licence, as occasional out-of-hours store visits or regional cover may be needed. Full time, permanent - 40 hours/week, 5 days out of 7. Weekends can be our busiest days so some cover on weekends is required. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer' (under £250m t/o) and Pet Retailer of the Year at the Pet Industry Federation Awards, listed in the Sunday Times 'Best Place to Work' and shortlisted for 'Happiest Place to Work', you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all
Aug 20, 2026
Full time
Retail Store Manager - Jollyes Pets - Dunfermline. Salary £30,000 - £34,000 p.a. + bonus potential of up to £5k p.a This is a hands-on leadership role, on the shop floor daily, coaching your team through live customer interactions, helping with deliveries, and setting the standard through what you do, not just what you say. If you want to lead from a desk, this isn't the role for you. If you want to build a team and see the impact of your leadership in real time, read on!This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a. (subject to reaching pre-agreed measures). Private Healthcare for you and your family (Axa Health insurance) as well as critical illness and life insurance benefits Enhanced company pension scheme - Legal & General scheme (EE 5%, ER 7.5%). Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Retail Trust Membership: Counselling, wellbeing, and financial support. Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services. Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support. Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options. Enhanced Family Leave: Maternity and paternity packages above statutory levels. Recognition & Rewards: Top Dog Award with extra day off and perks. Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership. Learning & Development: Ongoing training for career growth.( on completion of 3m probation period) The Role - Store Manager: You'll lead by example , creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Full responsibility for running a successful store - managing KPIs around people, store standards, customer service, and financial performance, maximising turnover and gross margin while controlling costs. Reporting to the Regional Manager, sharing best practice with your peers and learning from others' successes in your regional team. Building a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer - confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard-selling - it's about training your team to have great conversations that naturally lead to a bigger basket and a better-served customer. Ensuring you and your team deliver the highest standards of pet care , with pet welfare always the top priority, and promoting responsible pet ownership. Delivering exceptional customer service and a great shopping experience , with strong pet and product knowledge across the team. ( Training given) Recruiting, motivating, training and developing your team , reviewing and managing performance, and helping to promote Jollyes as an employer of choice locally. Clear communication of key business updates and individual/team objectives. Genuinely hands-on, not office-based. You'll be out front with your team and customers - helping with deliveries, walking the floor, and driving performance through what you see and do in-store, not from behind a screen. Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day - if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.If you'd need any reasonable adjustments to succeed in this role, just let us know in your application. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A genuine passion for pets and people - delighting customers with an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers, so comfort around animals is a must. Previous retail store management experience , with a hands-on approach to running the business day-to-day and planning for short, medium and long-term success. Commercially confident on the shop floor - comfortable modelling and coaching upselling and add-on sales conversations with customers, not just reviewing sales figures after the fact. A sound decision-maker who communicates objectives clearly and builds high-performing, engaged teams, with succession plans in place for future leaders. A proven track record of developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance. Commercially aware, able to manage your P&L with a proactive approach. Own transport with a UK driving licence, as occasional out-of-hours store visits or regional cover may be needed. Full time, permanent - 40 hours/week, 5 days out of 7. Weekends can be our busiest days so some cover on weekends is required. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer' (under £250m t/o) and Pet Retailer of the Year at the Pet Industry Federation Awards, listed in the Sunday Times 'Best Place to Work' and shortlisted for 'Happiest Place to Work', you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all
Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, contract basis for an initial period of 6 months. Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work. Due to the location of the office candidates are required to have access to their own vehicle. Key Responsibilities: Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults Attend client sites when required to fix onsite faults and hardware issues Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times Work on a mixture of dayto-day support and project work Act as the goto for any questions or queries from other Engineers Key Experience: A minimum of 3 years' experience in a similar IT-related role MSP experience is advantageous, although not essential Used to providing a high level of technical support to a range of clients Windows Server 2012 - 2022 Windows Desktop 7/11 Office 365 knowledge Networking ability - DNS / Routing / Switching VMware Azure Active Directory This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base. CVs are being reviewed, so please apply now for immediate consideration.
Aug 20, 2026
Contractor
Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, contract basis for an initial period of 6 months. Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work. Due to the location of the office candidates are required to have access to their own vehicle. Key Responsibilities: Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults Attend client sites when required to fix onsite faults and hardware issues Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times Work on a mixture of dayto-day support and project work Act as the goto for any questions or queries from other Engineers Key Experience: A minimum of 3 years' experience in a similar IT-related role MSP experience is advantageous, although not essential Used to providing a high level of technical support to a range of clients Windows Server 2012 - 2022 Windows Desktop 7/11 Office 365 knowledge Networking ability - DNS / Routing / Switching VMware Azure Active Directory This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base. CVs are being reviewed, so please apply now for immediate consideration.
Managed Services Pre-Sales Service Architect Location: Remote Salary: 65k + Car + 10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership. Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities. Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency. Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction. About You Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security. Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions. Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus. Public Sector Experience : Familiarity with public sector procurement processes is an advantage. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Aug 20, 2026
Full time
Managed Services Pre-Sales Service Architect Location: Remote Salary: 65k + Car + 10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership. Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities. Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency. Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction. About You Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security. Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions. Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus. Public Sector Experience : Familiarity with public sector procurement processes is an advantage. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Adapro Talent Partners are delighted to be partnering a London based Technology Consultancy with their recruitment of an IT Service Desk Team Leader, on a permanent basis. The IT Service Desk Team Leader plays a critical role in ensuring the efficient operation of the IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This role will focus on prompt and effective resolution of IT tickets, distributing them to engineers, to be completed on time and ensure updates are provided to clients. This is a crucial role within the IT Support Team, and will act as a central hub for incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. KEY RESPONSIBILITES Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues. Monitor ticket queues to ensure timely resolution of client issues and adherence to service level agreements (SLAs). Maintain accurate and detailed records of client interactions and update ticket status in the service management system. Assign tickets to technicians based on skillsets, availability, and urgency of issues. Coordinate and schedule engineer calls as required. Communicate effectively with clients to gather necessary information to expedite ticket resolution. Step in to take calls and provide immediate assistance when engineers are unavailable, ensuring that all client queries and issues are addressed promptly and efficiently. Manage and coordinate incident handling according to established processes, ensuring swift resolution and maintaining high standards of service. This includes logging incidents, tracking progress, and ensuring timely communication with all involved parties. Generate regular reports on ticket status, trends, and key performance indicators (KPIs) for management review. Identify areas for process improvement and assist in implementing solutions to enhance service delivery. Coach, develop and inspire a team of 6 1st Line Support Staff Act as an escalation point and provide guidance and coaching to junior staff. Identify key issues and risks and promptly escalate them to senior management. Performance reviews, absence management, 1-2-1s and coaching plans within the team. Our Client is offering a Salary of 40,000 - 50,000 + Benefits, including Hybrid Working. We are only able to process applications of individuals who have the right to work in the UK, and do not require any Visa Sponsorship.
Aug 20, 2026
Full time
Adapro Talent Partners are delighted to be partnering a London based Technology Consultancy with their recruitment of an IT Service Desk Team Leader, on a permanent basis. The IT Service Desk Team Leader plays a critical role in ensuring the efficient operation of the IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This role will focus on prompt and effective resolution of IT tickets, distributing them to engineers, to be completed on time and ensure updates are provided to clients. This is a crucial role within the IT Support Team, and will act as a central hub for incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. KEY RESPONSIBILITES Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues. Monitor ticket queues to ensure timely resolution of client issues and adherence to service level agreements (SLAs). Maintain accurate and detailed records of client interactions and update ticket status in the service management system. Assign tickets to technicians based on skillsets, availability, and urgency of issues. Coordinate and schedule engineer calls as required. Communicate effectively with clients to gather necessary information to expedite ticket resolution. Step in to take calls and provide immediate assistance when engineers are unavailable, ensuring that all client queries and issues are addressed promptly and efficiently. Manage and coordinate incident handling according to established processes, ensuring swift resolution and maintaining high standards of service. This includes logging incidents, tracking progress, and ensuring timely communication with all involved parties. Generate regular reports on ticket status, trends, and key performance indicators (KPIs) for management review. Identify areas for process improvement and assist in implementing solutions to enhance service delivery. Coach, develop and inspire a team of 6 1st Line Support Staff Act as an escalation point and provide guidance and coaching to junior staff. Identify key issues and risks and promptly escalate them to senior management. Performance reviews, absence management, 1-2-1s and coaching plans within the team. Our Client is offering a Salary of 40,000 - 50,000 + Benefits, including Hybrid Working. We are only able to process applications of individuals who have the right to work in the UK, and do not require any Visa Sponsorship.
As an apprentice, you ll work at a growing software company and get hands-on experience. You ll gain new skills and work alongside experienced staff. Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. KEY DUTIES Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all SLA obligations are met in delivery of above services Recommendations of relevant improvements, new technical procedures, products or services to line management CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Interested in a career within IT
Aug 20, 2026
Full time
As an apprentice, you ll work at a growing software company and get hands-on experience. You ll gain new skills and work alongside experienced staff. Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. KEY DUTIES Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all SLA obligations are met in delivery of above services Recommendations of relevant improvements, new technical procedures, products or services to line management CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Interested in a career within IT
General Manager - London What we offer You: £ OTE (basic salary, plus service charge - our data says you can earn between £1 to £5 per hour on top of your pay) Service charge split equally (100% goes to the employees) Bonus scheme Guaranteed full time contracted hours Complimentary team food & soft drinks while on shift VIB (Very Important Burgers) - £100/month, food & drink allowance off shift Your birthday off work, fully paid 28 days holiday (inclusive of bank holidays) Up to £1000 "Refer a Friend" scheme (T&C apply) Access to online 24/7 GP Hospitality, retail and gym membership discounts Cycle to work scheme Enhanced company sick pay, after your 2nd year with Honest Enhanced maternity or paternity pay, after your 1st year with Honest Craft Exchange Programme - where you can get paid for jobs around Honest that you may have an interest, for example sign-writing, social media, etc. The role and You: We're looking for a dynamic General Managers to join our buzzing Portobello site. If you bring the energy, have a proven record of driving restaurant success, both front & back of house, and can lead a team with passion this role could be for you. As a General Manager here at Honest, you'll focus on the guest experience hosting everyone in the same way you'd welcome your family. Our GMs always give a 100% to create memorable experiences. We call it Honest Hospitality, but in real terms it's "old-school hospitality". You'll show real pride and ownership of your restaurant and you will be proud to be a part of and support your local community, and in Portobello there's a real vibe. In addition to being a talented and hardworking General Manager, you will fully embracing leadership responsibilities, choosing to lead from the front and constantly coaching and guiding your team to success. To be an Honest General Manager you'll also want to be hands on (no offices or desks here!), working closely with your kitchen, Head Chef and wider management team to ensure as a team you meet our Honest KPI's, standards and efficiency. Finally you'll put your teams happiness and welfare up there as a priority. We want you to help generate a culture of loyalty, positivity and opportunity whilst recognising the positive impact you can have on your team, the areas and of course our guests. All of our General Manager report into an Operations Manager who visits regularly. As a close business creating strong, professional relationships with other restaurant's teams as well the Prep Kitchen & Support Office team is also important to be successful. Areas of responsibility: Managing and developing your team Managing Food Safety and Health & Safety compliance Recruitment & training Meeting set KPI's Commerciality and COGS management Compliance & Reporting Driving sales growth through constant improvement to the service and restaurant's performance We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone. This means your name, age, race or gender doesn't need to be on your CV. If you'd rather take it off, that's good with us.
Aug 20, 2026
Full time
General Manager - London What we offer You: £ OTE (basic salary, plus service charge - our data says you can earn between £1 to £5 per hour on top of your pay) Service charge split equally (100% goes to the employees) Bonus scheme Guaranteed full time contracted hours Complimentary team food & soft drinks while on shift VIB (Very Important Burgers) - £100/month, food & drink allowance off shift Your birthday off work, fully paid 28 days holiday (inclusive of bank holidays) Up to £1000 "Refer a Friend" scheme (T&C apply) Access to online 24/7 GP Hospitality, retail and gym membership discounts Cycle to work scheme Enhanced company sick pay, after your 2nd year with Honest Enhanced maternity or paternity pay, after your 1st year with Honest Craft Exchange Programme - where you can get paid for jobs around Honest that you may have an interest, for example sign-writing, social media, etc. The role and You: We're looking for a dynamic General Managers to join our buzzing Portobello site. If you bring the energy, have a proven record of driving restaurant success, both front & back of house, and can lead a team with passion this role could be for you. As a General Manager here at Honest, you'll focus on the guest experience hosting everyone in the same way you'd welcome your family. Our GMs always give a 100% to create memorable experiences. We call it Honest Hospitality, but in real terms it's "old-school hospitality". You'll show real pride and ownership of your restaurant and you will be proud to be a part of and support your local community, and in Portobello there's a real vibe. In addition to being a talented and hardworking General Manager, you will fully embracing leadership responsibilities, choosing to lead from the front and constantly coaching and guiding your team to success. To be an Honest General Manager you'll also want to be hands on (no offices or desks here!), working closely with your kitchen, Head Chef and wider management team to ensure as a team you meet our Honest KPI's, standards and efficiency. Finally you'll put your teams happiness and welfare up there as a priority. We want you to help generate a culture of loyalty, positivity and opportunity whilst recognising the positive impact you can have on your team, the areas and of course our guests. All of our General Manager report into an Operations Manager who visits regularly. As a close business creating strong, professional relationships with other restaurant's teams as well the Prep Kitchen & Support Office team is also important to be successful. Areas of responsibility: Managing and developing your team Managing Food Safety and Health & Safety compliance Recruitment & training Meeting set KPI's Commerciality and COGS management Compliance & Reporting Driving sales growth through constant improvement to the service and restaurant's performance We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone. This means your name, age, race or gender doesn't need to be on your CV. If you'd rather take it off, that's good with us.
Service Desk Analyst About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing We are looking for an analyst to provide a single point of contact for the Service Desk, providing first line diagnosis, resolution and functional escalation of incidents and service requests on the client Service Desk. The contracted hours are 37.5 per week, between 7am-7pm Monday-Friday and individual shift patterns will be discussed at interview stage. Responsibilities : Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Own tickets and provide functional escalation to Ricoh, the customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer Work in conjunction to company policies, procedures and standards so that behaviours and working practices are in line with the Ricoh way Maintain understanding of applicable technologies in use by the customer to contribute to a higher level of first time fix rates Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers Engage in "shift left" activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfaction The Service Desk Analyst will ideally have Experience of working in a client facing IT environment Must be capable of working unsupervised to agreed timescales Excellent interpersonal skills Ability to develop good relationships with customers Ability to organise and prioritise work in an effective manner Methodical and disciplined approach to work General knowledge of Third party support agreement(s)A basic understanding of Service level agreements or arrangement(s) xperience of providing remote support services across standard desktop / laptop / thin client environments Technical support skills in supporting Active Directory, Microsoft Office, Exchange, Lotus Notes, Citrix, Mobile Devices and Microsoft operation systems Excellent troubleshooting skills Desirable Experience of using a service management system such as ServiceNOW Awareness of ITIL framework
Aug 20, 2026
Full time
Service Desk Analyst About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing We are looking for an analyst to provide a single point of contact for the Service Desk, providing first line diagnosis, resolution and functional escalation of incidents and service requests on the client Service Desk. The contracted hours are 37.5 per week, between 7am-7pm Monday-Friday and individual shift patterns will be discussed at interview stage. Responsibilities : Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Own tickets and provide functional escalation to Ricoh, the customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer Work in conjunction to company policies, procedures and standards so that behaviours and working practices are in line with the Ricoh way Maintain understanding of applicable technologies in use by the customer to contribute to a higher level of first time fix rates Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers Engage in "shift left" activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfaction The Service Desk Analyst will ideally have Experience of working in a client facing IT environment Must be capable of working unsupervised to agreed timescales Excellent interpersonal skills Ability to develop good relationships with customers Ability to organise and prioritise work in an effective manner Methodical and disciplined approach to work General knowledge of Third party support agreement(s)A basic understanding of Service level agreements or arrangement(s) xperience of providing remote support services across standard desktop / laptop / thin client environments Technical support skills in supporting Active Directory, Microsoft Office, Exchange, Lotus Notes, Citrix, Mobile Devices and Microsoft operation systems Excellent troubleshooting skills Desirable Experience of using a service management system such as ServiceNOW Awareness of ITIL framework
Healthcare Recruitment Consultant Temp, Perm or Hybrid Desk Watford Watford, Hertfordshire (WD17), office based. £35,000 to £45,000 basic depending on experience, plus uncapped monthly commission and an annual bonus. Year one OTE £65,000 to £85,000, rising to £100,000 to £110,000+ in years two to three. We're looking for experienced recruitment consultants to join our healthcare recruitment team in Watford, and we'll build the desk around what you're good at. ProfDoc Healthcare has been placing healthcare professionals for over 13 years. We cover primary care, secondary care, elective consultant work, theatres and pharmacy, and we run temp-only, perm-only and hybrid desks. Whichever you bill, there's a seat for you. You'd take on a warm desk with established clients and candidates, and 13 years of placement history to work from. We have several consultants earning at the year two level now. We know OTE figures in job adverts are worth very little on their own, so if you get to interview we'll show you our actual consultant earnings and desk leaderboards and let you judge for yourself. If you come from healthcare or medical recruitment We'll take experience from any part of it: nursing, doctors, social care, AHP and allied health professionals, locum, permanent, pharmacy, theatres. If you've built a desk in any healthcare or medical staffing niche, most of what you know carries over and the client conversations will feel familiar. If you come from another sector Our perm desks suit recruiters who've worked in energy, finance, IT, legal or anywhere else with scarce, high-value candidates. The work is much the same shape: long searches, headhunting people who aren't looking, and clients who want the right person rather than whoever's free. Our temp desks are specialist rather than volume. Smaller numbers, better rates, and clients who need a particular skill set filled properly. We'll train you on the sector itself, meaning the clinical roles, the compliance side, and how healthcare organisations buy. That takes a few weeks. We're not going to teach you to recruit, because you'll already know how. The role A full 360 recruitment desk covering business development, sourcing, candidate management, negotiation and placement. You'll grow the accounts you inherit and open new ones, and you'll headhunt rather than wait for applications. You'll sit in a division of 18 consultants across primary and secondary care, so there are shared accounts to cross-sell into and people around you who know the market. Marketing and compliance are in-house, which matters more in healthcare recruitment than in most sectors and keeps a lot of admin off your desk. Progression Every manager in every ProfDoc division started here as a consultant. We promote from the desk rather than hiring managers in, so if you want to run a team at some point, we want to hear from you. Location The office is in Watford, WD17, close to Watford Junction & Watford High Street Stations, easily commutable from Hemel Hempstead, Kings Langley, St Albans, Rickmansworth, Bushey, Borehamwood, Harrow and London. What we're looking for Recruitment experience, and a billing record you can talk us through Healthcare, medical or social care recruitment background is a strong advantage, but a strong perm desk in another sector counts for a lot Confident on the phone with both clients and candidates Able to run your own week without being managed through it Confident self-starters looking to build a substantial desk and/or a team/division What we offer £35,000 to £45,000 basic depending on experience, reviewed annually Uncapped commission paid monthly, with year one OTE of £65,000 to £85,000 and year two of £100,000 to £120,000 Annual bonus scheme on top of commission A warm desk with established clients and candidates Temp, perm or hybrid desks are available across multiple sub-sectors Monday to Friday, 9am to 6pm, with flexi options of 8am to 5pm or 10am to 6pm 20 days annual leave plus bank holidays, increasing by a day for each year of service Sector training if you're new to healthcare A management team promoted entirely from within Annual incentive holiday for top performers. Recent trips have been to Barcelona, Marbella, Las Vegas and Miami Regular team dinners and events Breakfast and snacks in the office each week Free parking Apply Send your CV to Florentina or hit apply. If you'd rather talk it through first, call or message Florentina on (phone number removed). It's confidential, and nothing gets sent anywhere without your say so. ProfDoc Healthcare is an equal opportunities employer. If you need any adjustments to the application or interview process, let us know.
Aug 20, 2026
Full time
Healthcare Recruitment Consultant Temp, Perm or Hybrid Desk Watford Watford, Hertfordshire (WD17), office based. £35,000 to £45,000 basic depending on experience, plus uncapped monthly commission and an annual bonus. Year one OTE £65,000 to £85,000, rising to £100,000 to £110,000+ in years two to three. We're looking for experienced recruitment consultants to join our healthcare recruitment team in Watford, and we'll build the desk around what you're good at. ProfDoc Healthcare has been placing healthcare professionals for over 13 years. We cover primary care, secondary care, elective consultant work, theatres and pharmacy, and we run temp-only, perm-only and hybrid desks. Whichever you bill, there's a seat for you. You'd take on a warm desk with established clients and candidates, and 13 years of placement history to work from. We have several consultants earning at the year two level now. We know OTE figures in job adverts are worth very little on their own, so if you get to interview we'll show you our actual consultant earnings and desk leaderboards and let you judge for yourself. If you come from healthcare or medical recruitment We'll take experience from any part of it: nursing, doctors, social care, AHP and allied health professionals, locum, permanent, pharmacy, theatres. If you've built a desk in any healthcare or medical staffing niche, most of what you know carries over and the client conversations will feel familiar. If you come from another sector Our perm desks suit recruiters who've worked in energy, finance, IT, legal or anywhere else with scarce, high-value candidates. The work is much the same shape: long searches, headhunting people who aren't looking, and clients who want the right person rather than whoever's free. Our temp desks are specialist rather than volume. Smaller numbers, better rates, and clients who need a particular skill set filled properly. We'll train you on the sector itself, meaning the clinical roles, the compliance side, and how healthcare organisations buy. That takes a few weeks. We're not going to teach you to recruit, because you'll already know how. The role A full 360 recruitment desk covering business development, sourcing, candidate management, negotiation and placement. You'll grow the accounts you inherit and open new ones, and you'll headhunt rather than wait for applications. You'll sit in a division of 18 consultants across primary and secondary care, so there are shared accounts to cross-sell into and people around you who know the market. Marketing and compliance are in-house, which matters more in healthcare recruitment than in most sectors and keeps a lot of admin off your desk. Progression Every manager in every ProfDoc division started here as a consultant. We promote from the desk rather than hiring managers in, so if you want to run a team at some point, we want to hear from you. Location The office is in Watford, WD17, close to Watford Junction & Watford High Street Stations, easily commutable from Hemel Hempstead, Kings Langley, St Albans, Rickmansworth, Bushey, Borehamwood, Harrow and London. What we're looking for Recruitment experience, and a billing record you can talk us through Healthcare, medical or social care recruitment background is a strong advantage, but a strong perm desk in another sector counts for a lot Confident on the phone with both clients and candidates Able to run your own week without being managed through it Confident self-starters looking to build a substantial desk and/or a team/division What we offer £35,000 to £45,000 basic depending on experience, reviewed annually Uncapped commission paid monthly, with year one OTE of £65,000 to £85,000 and year two of £100,000 to £120,000 Annual bonus scheme on top of commission A warm desk with established clients and candidates Temp, perm or hybrid desks are available across multiple sub-sectors Monday to Friday, 9am to 6pm, with flexi options of 8am to 5pm or 10am to 6pm 20 days annual leave plus bank holidays, increasing by a day for each year of service Sector training if you're new to healthcare A management team promoted entirely from within Annual incentive holiday for top performers. Recent trips have been to Barcelona, Marbella, Las Vegas and Miami Regular team dinners and events Breakfast and snacks in the office each week Free parking Apply Send your CV to Florentina or hit apply. If you'd rather talk it through first, call or message Florentina on (phone number removed). It's confidential, and nothing gets sent anywhere without your say so. ProfDoc Healthcare is an equal opportunities employer. If you need any adjustments to the application or interview process, let us know.
Service Desk Administrator About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis To work alongside the Data Analyst in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business. To provide administrative support to the shared managed service desk The Service Desk Administrator will ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service & Telephone handling skills Must be capable of working unsupervised to agreed timescales Excellent communication skills both verbal and written Excellent interpersonal skills Ability to organise and prioritise work in an effective manner Ability to work under pressure Ability to work well in a team
Aug 20, 2026
Contractor
Service Desk Administrator About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis To work alongside the Data Analyst in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business. To provide administrative support to the shared managed service desk The Service Desk Administrator will ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service & Telephone handling skills Must be capable of working unsupervised to agreed timescales Excellent communication skills both verbal and written Excellent interpersonal skills Ability to organise and prioritise work in an effective manner Ability to work under pressure Ability to work well in a team
Head of Service Desk Buckinghamshire Hybrid working (3 days in the office) Permanent C 90,000, annual bonus & benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We're partnering with a successful and growing technology services organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You'll be responsible for driving service performance, developing leaders, improving customer outcomes and ensuring the Service Desk operates efficiently every day. The Role You'll lead a multi-level Service Desk function, overseeing team performance, service quality, resource planning and continuous improvement initiatives. Key responsibilities include: Leading and developing Service Desk Team Leaders and technical teams Driving SLA performance and customer satisfaction Managing service demand, workload and ticket backlogs Acting as a senior escalation point for critical incidents Using operational data and reporting to drive performance improvements Creating a culture of accountability, collaboration and continuous development Identifying opportunities to improve processes, tooling and service delivery. About You We're looking for an established Service Desk leader who can demonstrate: Experience leading Service Desk operations within an MSP or IT services environment Experience managing Team Leaders and developing management capability Strong understanding of ITIL and service management best practice A track record of improving operational performance and service quality Excellent stakeholder management and communication skills A hands-on leadership style with a passion for developing people. What's on Offer? Opportunity to lead a critical customer-facing function Significant scope to influence and improve service delivery A people-focused culture that values development and progression The chance to join an organisation with ambitious growth plans Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 20, 2026
Full time
Head of Service Desk Buckinghamshire Hybrid working (3 days in the office) Permanent C 90,000, annual bonus & benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We're partnering with a successful and growing technology services organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You'll be responsible for driving service performance, developing leaders, improving customer outcomes and ensuring the Service Desk operates efficiently every day. The Role You'll lead a multi-level Service Desk function, overseeing team performance, service quality, resource planning and continuous improvement initiatives. Key responsibilities include: Leading and developing Service Desk Team Leaders and technical teams Driving SLA performance and customer satisfaction Managing service demand, workload and ticket backlogs Acting as a senior escalation point for critical incidents Using operational data and reporting to drive performance improvements Creating a culture of accountability, collaboration and continuous development Identifying opportunities to improve processes, tooling and service delivery. About You We're looking for an established Service Desk leader who can demonstrate: Experience leading Service Desk operations within an MSP or IT services environment Experience managing Team Leaders and developing management capability Strong understanding of ITIL and service management best practice A track record of improving operational performance and service quality Excellent stakeholder management and communication skills A hands-on leadership style with a passion for developing people. What's on Offer? Opportunity to lead a critical customer-facing function Significant scope to influence and improve service delivery A people-focused culture that values development and progression The chance to join an organisation with ambitious growth plans Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Service Desk Team Leader Up to 50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office / 2 Days Home) We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team of 1st and 2nd Line Engineers Act as an escalation point for technical issues Manage ticket queues and ensure SLA targets are met Conduct 1-2-1s, performance reviews and coaching sessions Allocate workloads and coordinate engineer activity Drive service improvements and best practice Support incident management and customer escalations Remain hands-on and assist the team when needed About You Previous experience leading or mentoring IT support teams Strong background in Service Desk or IT Support environments Excellent customer service and stakeholder management skills Comfortable working in a fast-paced MSP environment Strong organisational and problem-solving skills Knowledge of ITIL principles and service management processes If this position sounds like it might be of interest, please feel free to get in touch via email
Aug 20, 2026
Full time
Service Desk Team Leader Up to 50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office / 2 Days Home) We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team of 1st and 2nd Line Engineers Act as an escalation point for technical issues Manage ticket queues and ensure SLA targets are met Conduct 1-2-1s, performance reviews and coaching sessions Allocate workloads and coordinate engineer activity Drive service improvements and best practice Support incident management and customer escalations Remain hands-on and assist the team when needed About You Previous experience leading or mentoring IT support teams Strong background in Service Desk or IT Support environments Excellent customer service and stakeholder management skills Comfortable working in a fast-paced MSP environment Strong organisational and problem-solving skills Knowledge of ITIL principles and service management processes If this position sounds like it might be of interest, please feel free to get in touch via email
Are you passionate about delivering outstanding customer service and helping customers get the very best from their website and software? If so, we're recruiting for the perfect Permanent position for you. Our client would like to recruit a professional, proactive and customer-focused individual to join their team as a Web Customer Support & Product Specialist . Reasons to work at this company: Village location Beautiful farm house and studio Alpacas on site Countryside walks on your lunch break Friendly, energetic, technical team Excellent training Career development available 20 days annual leave plus a day off for your Birthday Summer and Christmas events Please find all the details below: Job title: Web Customer Support & Product Specialist Hours: Monday - Friday, 9am - 5:30pm with 1 hour for lunch Salary: 26,000 - 27,000 Location: Near Sellindge, your own transport is essential due to the location of the company The role: In this varied role, you'll be the first point of contact for customers, providing expert support, product guidance and training, while working closely with internal teams to continually improve the customer experience. Your key responsibilities would be to: Serve as the first line of support for customer enquiries via phone, email, and online support channels. Troubleshoot software and application issues, resolving routine queries efficiently and professionally. Gather and document detailed information for more complex technical issues before escalating them to the development team. Maintain regular communication with customers, providing updates and ensuring all enquiries are resolved to a high standard. Support new customers through the onboarding process, helping them successfully implement and utilise the company's software products. Deliver engaging online product demonstrations and user training sessions. Produce and maintain a range of customer-facing resources, including user guides, knowledge base articles, and internal documentation. Develop in-depth knowledge of the company's software portfolio and services. Act as a subject matter expert for designated products, promoting best practice and product adoption. Collect and communicate customer feedback, insights and enhancement suggestions to development and senior leadership teams. Identify opportunities to introduce existing customers to additional features, services or solutions that may add value to their business. Assist with user acceptance testing and quality assurance activities for new releases, enhancements, and product updates. Provide administrative support across customer operations, including assisting with invoicing and customer account management. Contribute to broader business initiatives as required, including events, customer engagement activities, and occasional marketing projects. You'll be the ideal candidate for this role if you have: Excellent communication and customer service skills within an office environment. Strong problem-solving ability and attention to detail. The interest to learn and explain software products. The ability to manage multiple priorities while maintaining a high level of customer satisfaction. A team player approach, who enjoys collaborating across different departments. Previous experience in a customer support, software support, SaaS, helpdesk would be advantageous. Next steps: This is an excellent opportunity for someone who enjoys combining customer support, product expertise, and relationship management within a dynamic and growing business. If you have the above skills and experience, then please apply today - our client can interview immediately. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 20, 2026
Full time
Are you passionate about delivering outstanding customer service and helping customers get the very best from their website and software? If so, we're recruiting for the perfect Permanent position for you. Our client would like to recruit a professional, proactive and customer-focused individual to join their team as a Web Customer Support & Product Specialist . Reasons to work at this company: Village location Beautiful farm house and studio Alpacas on site Countryside walks on your lunch break Friendly, energetic, technical team Excellent training Career development available 20 days annual leave plus a day off for your Birthday Summer and Christmas events Please find all the details below: Job title: Web Customer Support & Product Specialist Hours: Monday - Friday, 9am - 5:30pm with 1 hour for lunch Salary: 26,000 - 27,000 Location: Near Sellindge, your own transport is essential due to the location of the company The role: In this varied role, you'll be the first point of contact for customers, providing expert support, product guidance and training, while working closely with internal teams to continually improve the customer experience. Your key responsibilities would be to: Serve as the first line of support for customer enquiries via phone, email, and online support channels. Troubleshoot software and application issues, resolving routine queries efficiently and professionally. Gather and document detailed information for more complex technical issues before escalating them to the development team. Maintain regular communication with customers, providing updates and ensuring all enquiries are resolved to a high standard. Support new customers through the onboarding process, helping them successfully implement and utilise the company's software products. Deliver engaging online product demonstrations and user training sessions. Produce and maintain a range of customer-facing resources, including user guides, knowledge base articles, and internal documentation. Develop in-depth knowledge of the company's software portfolio and services. Act as a subject matter expert for designated products, promoting best practice and product adoption. Collect and communicate customer feedback, insights and enhancement suggestions to development and senior leadership teams. Identify opportunities to introduce existing customers to additional features, services or solutions that may add value to their business. Assist with user acceptance testing and quality assurance activities for new releases, enhancements, and product updates. Provide administrative support across customer operations, including assisting with invoicing and customer account management. Contribute to broader business initiatives as required, including events, customer engagement activities, and occasional marketing projects. You'll be the ideal candidate for this role if you have: Excellent communication and customer service skills within an office environment. Strong problem-solving ability and attention to detail. The interest to learn and explain software products. The ability to manage multiple priorities while maintaining a high level of customer satisfaction. A team player approach, who enjoys collaborating across different departments. Previous experience in a customer support, software support, SaaS, helpdesk would be advantageous. Next steps: This is an excellent opportunity for someone who enjoys combining customer support, product expertise, and relationship management within a dynamic and growing business. If you have the above skills and experience, then please apply today - our client can interview immediately. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Make an impact in our Technical Services team The Service Desk Team Leader role will support the IT Service Desk Manager in overseeing day-to-day service desk activity, maintaining service standards, and helping ensure customers receive consistent, timely and effective support. This role will report into the IT Service Desk Manager and will provide operational oversight across ticket queues, phone call activity, time logging, SLA performance and service trends, ensuring information is reviewed and reported clearly to support service improvement. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an ambitious individual, one who is keen to work with and learn new technologies, supporting many different products and services. Salary £33-£35k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous experience within an MSP environment working in a Service Desk Team Lead role is preferable • Exposure and familiarisation with Microsoft technologies • Some exposure and familiarisation with connectivity technologies is preferred • Familiarity with general Customer Service handling relationships & CRM systems Passion to develop and learn industry best practice, such as ITIL service strategy • Able to interpret ticket, SLA, call and time logging data, identify trends, and present clear findings • Enthusiasm for furthering career in technical support and delivery • Ability to communicate at all levels • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Aug 20, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Make an impact in our Technical Services team The Service Desk Team Leader role will support the IT Service Desk Manager in overseeing day-to-day service desk activity, maintaining service standards, and helping ensure customers receive consistent, timely and effective support. This role will report into the IT Service Desk Manager and will provide operational oversight across ticket queues, phone call activity, time logging, SLA performance and service trends, ensuring information is reviewed and reported clearly to support service improvement. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an ambitious individual, one who is keen to work with and learn new technologies, supporting many different products and services. Salary £33-£35k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous experience within an MSP environment working in a Service Desk Team Lead role is preferable • Exposure and familiarisation with Microsoft technologies • Some exposure and familiarisation with connectivity technologies is preferred • Familiarity with general Customer Service handling relationships & CRM systems Passion to develop and learn industry best practice, such as ITIL service strategy • Able to interpret ticket, SLA, call and time logging data, identify trends, and present clear findings • Enthusiasm for furthering career in technical support and delivery • Ability to communicate at all levels • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
General Manager - Fresh Food Distribution Bristol 65,000 - 80,000 + 20% Bonus + 9,300 Car Allowance TeamJobs are recruiting for an experienced General Manager to lead a large, fast-paced fresh food distribution operation in Bristol. This is a fantastic opportunity to join an established and growing business, taking ownership of operational performance while having a real impact on its people, culture and future development. This is a genuinely hands-on leadership role. We need someone who enjoys being visible across the operation, developing their teams and driving standards - not someone who wants to manage from behind a desk. Package: 65,000 - 80,000 depending on experience 20% annual performance bonus 9,300 annual car allowance Hours: 40 hours per week, Monday to Friday. Typically 2:00am/3:00am - 10:00am/11:00am, with flexibility required around the needs of the business. The Role: You'll have overall responsibility for the day-to-day performance of the site, leading a sizeable operational team across fresh food distribution, transport and supporting functions. Key responsibilities will include: Leading and developing managers, supervisors and operational teams Driving operational performance, service levels and productivity Overseeing distribution and transport operations Managing budgets, costs and commercial performance Maintaining high standards across Health & Safety, food safety and compliance Managing stock effectively within a short shelf-life environment Supporting recruitment, retention and workforce planning Improving processes and ways of working across the operation Developing leadership capability and accountability within the team Driving positive improvements around culture, attitudes and behaviours Working closely with senior leadership to support continued business growth About You: We're looking for an established General Manager, Senior Operations Manager, Site Manager or Distribution Manager from a fast-paced operational environment. Ideally, you'll have: Experience within fresh produce, food distribution, foodservice, wholesale, FMCG or a similar environment Strong knowledge of food safety, shelf life and stock rotation Experience leading and developing large operational teams Transport and distribution knowledge Commercial awareness and experience managing budgets A strong service-led mentality Experience developing people, performance and workplace culture The confidence to manage different personalities and challenge when needed A hands-on, adaptable and highly visible leadership style Culture and attitude are hugely important for this appointment. You'll need to be able to build trust, develop people, challenge behaviours and create accountability, while adapting your approach to different individuals and situations. The Opportunity: This is an exciting time to join a successful business with significant plans for future growth and investment. You'll have the opportunity to make a genuine impact on the operation today while helping develop the people, processes and culture needed to support its future. If you're a senior operational leader who enjoys people, pace, challenge and making things better, we'd love to hear from you. Apply today for a confidential conversation with TeamJobs. TJIND
Aug 20, 2026
Full time
General Manager - Fresh Food Distribution Bristol 65,000 - 80,000 + 20% Bonus + 9,300 Car Allowance TeamJobs are recruiting for an experienced General Manager to lead a large, fast-paced fresh food distribution operation in Bristol. This is a fantastic opportunity to join an established and growing business, taking ownership of operational performance while having a real impact on its people, culture and future development. This is a genuinely hands-on leadership role. We need someone who enjoys being visible across the operation, developing their teams and driving standards - not someone who wants to manage from behind a desk. Package: 65,000 - 80,000 depending on experience 20% annual performance bonus 9,300 annual car allowance Hours: 40 hours per week, Monday to Friday. Typically 2:00am/3:00am - 10:00am/11:00am, with flexibility required around the needs of the business. The Role: You'll have overall responsibility for the day-to-day performance of the site, leading a sizeable operational team across fresh food distribution, transport and supporting functions. Key responsibilities will include: Leading and developing managers, supervisors and operational teams Driving operational performance, service levels and productivity Overseeing distribution and transport operations Managing budgets, costs and commercial performance Maintaining high standards across Health & Safety, food safety and compliance Managing stock effectively within a short shelf-life environment Supporting recruitment, retention and workforce planning Improving processes and ways of working across the operation Developing leadership capability and accountability within the team Driving positive improvements around culture, attitudes and behaviours Working closely with senior leadership to support continued business growth About You: We're looking for an established General Manager, Senior Operations Manager, Site Manager or Distribution Manager from a fast-paced operational environment. Ideally, you'll have: Experience within fresh produce, food distribution, foodservice, wholesale, FMCG or a similar environment Strong knowledge of food safety, shelf life and stock rotation Experience leading and developing large operational teams Transport and distribution knowledge Commercial awareness and experience managing budgets A strong service-led mentality Experience developing people, performance and workplace culture The confidence to manage different personalities and challenge when needed A hands-on, adaptable and highly visible leadership style Culture and attitude are hugely important for this appointment. You'll need to be able to build trust, develop people, challenge behaviours and create accountability, while adapting your approach to different individuals and situations. The Opportunity: This is an exciting time to join a successful business with significant plans for future growth and investment. You'll have the opportunity to make a genuine impact on the operation today while helping develop the people, processes and culture needed to support its future. If you're a senior operational leader who enjoys people, pace, challenge and making things better, we'd love to hear from you. Apply today for a confidential conversation with TeamJobs. TJIND
