Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.
Aug 13, 2026
Contractor
Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.
Hays Construction and Property
St. Helens, Merseyside
ASB Officer Location: St Helens Office (covering the Heartlands patch) Contract: 6-Month Fixed-Term Contract via Hays Pay: Weekly Pay Opportunity: Potential for Extension Your New Company Hays are proud to be working in partnership with a leading social housing organisation to recruit an ASB Officer on an initial 6-month fixed-term contract. This is an exciting opportunity to join a proactive community safety team dedicated to tackling anti-social behaviour, tenancy breaches, and neighbourhood issues across the Heartlands area. Based from the St Helens office you will work closely with residents, partner agencies, and internal teams to deliver safer, stronger communities. Your New Role As an ASB Officer, you will manage a caseload of complex and serious anti-social behaviour cases, including harassment, hate crime, domestic abuse, and other tenancy breaches. You will be responsible for progressing cases through investigation and enforcement stages, ensuring effective interventions are delivered and legal action is pursued where appropriate. Key responsibilities include: Managing serious and persistent ASB and tenancy breach cases from investigation through to resolution. Conducting interviews, gathering evidence, taking witness statements, and preparing cases for legal action. Working closely with legal teams in the preparation and service of notices and court documentation. Attending court hearings and providing evidence where required. Supporting Housing and Neighbourhood Officers with case management advice and evidence gathering. Liaising with police, local authorities, mediation services, and support agencies to achieve positive outcomes for customers and communities. Ensuring vulnerable residents receive appropriate support throughout investigations. Maintaining accurate records and case notes on housing management systems. What You'll Need to Succeed Previous experience managing anti-social behaviour, tenancy enforcement, housing management, or community safety cases. Strong knowledge of ASB legislation, tenancy enforcement processes, and legal remedies. Experience preparing evidence and supporting court proceedings. Excellent communication and stakeholder management skills. Strong report-writing and case management abilities. Ability to manage a demanding caseload and prioritise effectively. Experience working with vulnerable customers and challenging situations. Good IT skills and experience using housing or case management systems. What You'll Get in Return Hourly rate between 18.82 to 24.36 depending on PAYE or Umbrella Weekly pay through Hays. Initial 6-month fixed-term contract. Potential extension opportunity. Hybrid working with a St Helens office base and responsibility for the Heartlands patch. The opportunity to make a real impact within local communities. Ongoing support from your dedicated Hays consultant. What You Need to Do Now If you're interested in this opportunity click Apply Now to submit your CV or contact the Hays Housing team for a confidential discussion.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 12, 2026
Seasonal
ASB Officer Location: St Helens Office (covering the Heartlands patch) Contract: 6-Month Fixed-Term Contract via Hays Pay: Weekly Pay Opportunity: Potential for Extension Your New Company Hays are proud to be working in partnership with a leading social housing organisation to recruit an ASB Officer on an initial 6-month fixed-term contract. This is an exciting opportunity to join a proactive community safety team dedicated to tackling anti-social behaviour, tenancy breaches, and neighbourhood issues across the Heartlands area. Based from the St Helens office you will work closely with residents, partner agencies, and internal teams to deliver safer, stronger communities. Your New Role As an ASB Officer, you will manage a caseload of complex and serious anti-social behaviour cases, including harassment, hate crime, domestic abuse, and other tenancy breaches. You will be responsible for progressing cases through investigation and enforcement stages, ensuring effective interventions are delivered and legal action is pursued where appropriate. Key responsibilities include: Managing serious and persistent ASB and tenancy breach cases from investigation through to resolution. Conducting interviews, gathering evidence, taking witness statements, and preparing cases for legal action. Working closely with legal teams in the preparation and service of notices and court documentation. Attending court hearings and providing evidence where required. Supporting Housing and Neighbourhood Officers with case management advice and evidence gathering. Liaising with police, local authorities, mediation services, and support agencies to achieve positive outcomes for customers and communities. Ensuring vulnerable residents receive appropriate support throughout investigations. Maintaining accurate records and case notes on housing management systems. What You'll Need to Succeed Previous experience managing anti-social behaviour, tenancy enforcement, housing management, or community safety cases. Strong knowledge of ASB legislation, tenancy enforcement processes, and legal remedies. Experience preparing evidence and supporting court proceedings. Excellent communication and stakeholder management skills. Strong report-writing and case management abilities. Ability to manage a demanding caseload and prioritise effectively. Experience working with vulnerable customers and challenging situations. Good IT skills and experience using housing or case management systems. What You'll Get in Return Hourly rate between 18.82 to 24.36 depending on PAYE or Umbrella Weekly pay through Hays. Initial 6-month fixed-term contract. Potential extension opportunity. Hybrid working with a St Helens office base and responsibility for the Heartlands patch. The opportunity to make a real impact within local communities. Ongoing support from your dedicated Hays consultant. What You Need to Do Now If you're interested in this opportunity click Apply Now to submit your CV or contact the Hays Housing team for a confidential discussion.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary £42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on , or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Aug 12, 2026
Full time
ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary £42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on , or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Building Recruitment Company
Chippenham, Wiltshire
Neighbourhoods and Estates Management Tenancy Managament ASB and Disputes Housing OfficerPermanent £39,715 per annum Wiltshire - work from home 37 hrs per week Work from home, attending patch to carry out visits 2 or 3 days per week We are currently recruiting for an experienced Housing Officer for one of our key clients in WiltshireIn this Housing Officer role You will be providing a housing management service, ensuring a responsive service is provided, covering the following: Tenancy Management Lettings & Voids Neighbourhood & Estate Management ASB and disputes Resident Engagement Safeguarding You should have a strong background in working in the Social Housing sector for this role, and would suit people who have been Housing Officers, Neighbourhood Managers, Neighbourhood Coaches or Tenancy Management Officers previouslyFor further information about this role, please contact specialist Social Housing Recruiter, Mark Grove, on or apply via this site
Aug 08, 2026
Full time
Neighbourhoods and Estates Management Tenancy Managament ASB and Disputes Housing OfficerPermanent £39,715 per annum Wiltshire - work from home 37 hrs per week Work from home, attending patch to carry out visits 2 or 3 days per week We are currently recruiting for an experienced Housing Officer for one of our key clients in WiltshireIn this Housing Officer role You will be providing a housing management service, ensuring a responsive service is provided, covering the following: Tenancy Management Lettings & Voids Neighbourhood & Estate Management ASB and disputes Resident Engagement Safeguarding You should have a strong background in working in the Social Housing sector for this role, and would suit people who have been Housing Officers, Neighbourhood Managers, Neighbourhood Coaches or Tenancy Management Officers previouslyFor further information about this role, please contact specialist Social Housing Recruiter, Mark Grove, on or apply via this site
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Aug 08, 2026
Full time
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
We're recruiting an experienced Housing Compliance & Enforcement Officer to join a Local Authority in the West Midlands. This is an excellent opportunity for a housing enforcement professional with a strong background in managing anti-social behaviour (ASB) cases and legal enforcement. You will investigate serious and complex cases of ASB, harassment, and tenancy or lease breaches, gathering evidence, interviewing witnesses, preparing legal documentation, and supporting cases through to enforcement. You will also provide specialist advice to Housing Officers on case management, evidence gathering, witness statements, and appropriate legal remedies. The role involves preparing court-ready case files, attending court where required, and working closely with Legal Services, the Police, residents, and partner agencies to deliver effective enforcement outcomes while promoting safer communities. Essential requirements: Proven experience managing complex ASB cases. Experience preparing and taking ASB cases to court for enforcement action is essential. Strong knowledge of housing, ASB, and tenancy enforcement legislation. Experience working within a Local Authority or social housing environment. Excellent investigation, communication, and partnership-working skills. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 08, 2026
Contractor
We're recruiting an experienced Housing Compliance & Enforcement Officer to join a Local Authority in the West Midlands. This is an excellent opportunity for a housing enforcement professional with a strong background in managing anti-social behaviour (ASB) cases and legal enforcement. You will investigate serious and complex cases of ASB, harassment, and tenancy or lease breaches, gathering evidence, interviewing witnesses, preparing legal documentation, and supporting cases through to enforcement. You will also provide specialist advice to Housing Officers on case management, evidence gathering, witness statements, and appropriate legal remedies. The role involves preparing court-ready case files, attending court where required, and working closely with Legal Services, the Police, residents, and partner agencies to deliver effective enforcement outcomes while promoting safer communities. Essential requirements: Proven experience managing complex ASB cases. Experience preparing and taking ASB cases to court for enforcement action is essential. Strong knowledge of housing, ASB, and tenancy enforcement legislation. Experience working within a Local Authority or social housing environment. Excellent investigation, communication, and partnership-working skills. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed : Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Aug 08, 2026
Full time
Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed : Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary 42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Aug 07, 2026
Full time
ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary 42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Your new company You will be working for a housing provider who provides general housing support to tenants in relation to their tenancy agreement and local community services. These housing providers vary in size and therefore, the areas/properties you would be responsible for as a Housing Officer will also vary. Your new role As a Housing Officer, you will be responsible for patched based general housing needs support for tenants to ensure they continue to sustain their tenancy agreement with the landlord. You are a representative of the organisation and therefore, excellent customer service will be at the heart of anything that you do within your role as a Housing Officer. What you'll need to succeed To be successful in obtaining a role as a Housing Officer, you will be able to showcase your experience of working in a patched based role, dealing with tenancy services such as tenancy sustainment, rental income, ASB and lettings. You will also have experience of managing large patches of 500+ properties, be a proficient user of housing management systems and a full UK driving licence with access to your own vehicle. What you'll get in return These temporary Housing Officer roles offer you the chance to connect with a variety of local housing providers where permanent opportunities regularly show themselves. Depending on whether you wish to be paid either via PAYE or Umbrella company, you will receive an hourly rate between 21- 27 per hour plus expenses agreed on in advance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 07, 2026
Seasonal
Your new company You will be working for a housing provider who provides general housing support to tenants in relation to their tenancy agreement and local community services. These housing providers vary in size and therefore, the areas/properties you would be responsible for as a Housing Officer will also vary. Your new role As a Housing Officer, you will be responsible for patched based general housing needs support for tenants to ensure they continue to sustain their tenancy agreement with the landlord. You are a representative of the organisation and therefore, excellent customer service will be at the heart of anything that you do within your role as a Housing Officer. What you'll need to succeed To be successful in obtaining a role as a Housing Officer, you will be able to showcase your experience of working in a patched based role, dealing with tenancy services such as tenancy sustainment, rental income, ASB and lettings. You will also have experience of managing large patches of 500+ properties, be a proficient user of housing management systems and a full UK driving licence with access to your own vehicle. What you'll get in return These temporary Housing Officer roles offer you the chance to connect with a variety of local housing providers where permanent opportunities regularly show themselves. Depending on whether you wish to be paid either via PAYE or Umbrella company, you will receive an hourly rate between 21- 27 per hour plus expenses agreed on in advance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Sutton who are looking to appoint a Tenancy Enforcement Lead (ASB Officer) for the 3 months ongoing, at the rate of 29.49 per hour umbrella 5 days either in office or out on visits Job responsibilities To be an integral part of the Housing Management team and to take pride in delivering an excellent Anti-Social Behaviour and Tenancy Fraud enforcement service across all properties. To take responsibility for leading and managing all ASB cases that require formal action and represent the organisation in Court working with Housing (including Supported Housing), and Legal colleagues to deliver a customer focused outcome. To provide caseload support and supervision to the Local Housing Managers and Supported Housing Managers offering up to date and specialist knowledge in all areas of Anti-Social Behaviour. To collaborate with other colleagues to review policies and procedures and implement best practice across the Regions. Be an expert in the ASB and Tenancy Fraud arena and provide training and support as required. General Responsibilities To understand and comply with the organisations safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organisation. Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with the organisations Health and Safety policies, procedures, and processes and to promote health and safety compliance for all. To act at all times within the organisations policies, procedures and code of conduct and uphold the organisations commitment to Equality and Diversity Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Business in relation to this vacancy.
Aug 07, 2026
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Sutton who are looking to appoint a Tenancy Enforcement Lead (ASB Officer) for the 3 months ongoing, at the rate of 29.49 per hour umbrella 5 days either in office or out on visits Job responsibilities To be an integral part of the Housing Management team and to take pride in delivering an excellent Anti-Social Behaviour and Tenancy Fraud enforcement service across all properties. To take responsibility for leading and managing all ASB cases that require formal action and represent the organisation in Court working with Housing (including Supported Housing), and Legal colleagues to deliver a customer focused outcome. To provide caseload support and supervision to the Local Housing Managers and Supported Housing Managers offering up to date and specialist knowledge in all areas of Anti-Social Behaviour. To collaborate with other colleagues to review policies and procedures and implement best practice across the Regions. Be an expert in the ASB and Tenancy Fraud arena and provide training and support as required. General Responsibilities To understand and comply with the organisations safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organisation. Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with the organisations Health and Safety policies, procedures, and processes and to promote health and safety compliance for all. To act at all times within the organisations policies, procedures and code of conduct and uphold the organisations commitment to Equality and Diversity Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Business in relation to this vacancy.
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying 42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week). The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies. Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment (preferably at a small Housing Association, although this is not essential), as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late July/early August 2026.
Aug 07, 2026
Full time
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying 42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week). The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies. Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment (preferably at a small Housing Association, although this is not essential), as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late July/early August 2026.
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying £42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week).The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies.Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment (preferably at a small Housing Association, although this is not essential), as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late July/early August 2026.
Aug 07, 2026
Full time
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying £42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week).The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies.Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment (preferably at a small Housing Association, although this is not essential), as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late July/early August 2026.
We're looking for a proactive and experienced ASB Officer to support our social housing client on a 3 month temporary contract. This is a full time (37-hour per week) contract, with hybrid working. You will require a driving licence with access to your own vehicle and valid business insurance. Your new role Lead on complex ASB cases, particularly those involving persistent behaviour or legal enforcement Support Housing Officers with case advice, evidence gathering, and escalation procedures Prepare and serve notices, draft witness statements, and manage documentation for court proceedings Attend court hearings, presenting evidence and supporting victims & witnesses throughout the legal process Refer tenants to support services and mediation where appropriate Engage with residents and communities to promote awareness of ASB policies and provide a visible presence. Represent the group at multi-agency panels and community safety meetings, working collaboratively with internal teams, local authorities, police and other partners to deliver joined-up solutions What you'll need to succeed Proven experience managing ASB and tenancy enforcement in a social housing setting Strong working knowledge of housing legislation, tenancy law, and enforcement procedures Confidence in preparing legal documentation and presenting evidence in court Excellent communication skills with the ability to support vulnerable tenants and liaise with external agencies What you'll get in return Weekly pay Competitive hourly rates Hybrid working flexibility PAYE or Umbrella options Mileage reimbursement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 07, 2025
Full time
We're looking for a proactive and experienced ASB Officer to support our social housing client on a 3 month temporary contract. This is a full time (37-hour per week) contract, with hybrid working. You will require a driving licence with access to your own vehicle and valid business insurance. Your new role Lead on complex ASB cases, particularly those involving persistent behaviour or legal enforcement Support Housing Officers with case advice, evidence gathering, and escalation procedures Prepare and serve notices, draft witness statements, and manage documentation for court proceedings Attend court hearings, presenting evidence and supporting victims & witnesses throughout the legal process Refer tenants to support services and mediation where appropriate Engage with residents and communities to promote awareness of ASB policies and provide a visible presence. Represent the group at multi-agency panels and community safety meetings, working collaboratively with internal teams, local authorities, police and other partners to deliver joined-up solutions What you'll need to succeed Proven experience managing ASB and tenancy enforcement in a social housing setting Strong working knowledge of housing legislation, tenancy law, and enforcement procedures Confidence in preparing legal documentation and presenting evidence in court Excellent communication skills with the ability to support vulnerable tenants and liaise with external agencies What you'll get in return Weekly pay Competitive hourly rates Hybrid working flexibility PAYE or Umbrella options Mileage reimbursement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you an experienced housing professional looking to take the lead in tenancy enforcement and sustainment? We are seeking a Lead Tenancy Officer to join the Housing Management Team within a local authority in the West Midlands. This is a key role responsible for leading legal proceedings relating to tenancy enforcement and supporting sustainable tenancies across both General Needs and Independent Living schemes. Key Responsibilities Tenancy Enforcement: Take the lead on all legal proceedings relating to tenancy management, including court representation and final reviews of tenancies at risk of eviction. Team Supervision: Provide daily support and guidance to Housing Officers, Independent Living Officers, and Coordinators, ensuring best practice in housing management and enforcement. Sustainment Focus: Evaluate tenancy cases, work with internal departments and external agencies, and make recommendations to prevent eviction wherever possible. Anti-Social Behaviour: Oversee high-risk ASB and neighbour dispute cases, liaising with the police and partner agencies, gathering evidence, and taking appropriate enforcement action. Multi-Agency Working: Chair case conferences and build strong links with support services to develop tailored support packages that help tenants maintain their homes. Monitoring & Reporting: Ensure accurate record-keeping, monitor performance data, and contribute to service improvement through analysis and reporting. What We're Looking For A sound understanding of housing law, tenancy enforcement, and court processes. Proven experience in managing complex tenancy cases and supervising staff. Strong interpersonal and negotiation skills with a customer-focused approach. Ability to work independently and under pressure in a fast-paced environment. A full, valid UK driving licence is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 02, 2025
Contractor
Are you an experienced housing professional looking to take the lead in tenancy enforcement and sustainment? We are seeking a Lead Tenancy Officer to join the Housing Management Team within a local authority in the West Midlands. This is a key role responsible for leading legal proceedings relating to tenancy enforcement and supporting sustainable tenancies across both General Needs and Independent Living schemes. Key Responsibilities Tenancy Enforcement: Take the lead on all legal proceedings relating to tenancy management, including court representation and final reviews of tenancies at risk of eviction. Team Supervision: Provide daily support and guidance to Housing Officers, Independent Living Officers, and Coordinators, ensuring best practice in housing management and enforcement. Sustainment Focus: Evaluate tenancy cases, work with internal departments and external agencies, and make recommendations to prevent eviction wherever possible. Anti-Social Behaviour: Oversee high-risk ASB and neighbour dispute cases, liaising with the police and partner agencies, gathering evidence, and taking appropriate enforcement action. Multi-Agency Working: Chair case conferences and build strong links with support services to develop tailored support packages that help tenants maintain their homes. Monitoring & Reporting: Ensure accurate record-keeping, monitor performance data, and contribute to service improvement through analysis and reporting. What We're Looking For A sound understanding of housing law, tenancy enforcement, and court processes. Proven experience in managing complex tenancy cases and supervising staff. Strong interpersonal and negotiation skills with a customer-focused approach. Ability to work independently and under pressure in a fast-paced environment. A full, valid UK driving licence is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
