71 jobs found

Overview We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration. Troubleshoot desktop, laptop, mobile device, and peripheral issues. Support user onboarding and offboarding, including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role. Strong working knowledge of Microsoft 365. Experience supporting Windows operating systems and Active Directory/Azure AD environments. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools. Excellent communication and problem-solving skills. A proactive approach with a strong customer-service mindset. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Technician Location: Swindon Hybrid field-based & helpdesk support Salary: Up to £32,000 + Benefits Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more. Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team. This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next. This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills. What you'll do Provide 1st and 2nd line IT support for education and commercial customers. Deliver a mixture of on-site field support and remote helpdesk support. Troubleshoot hardware, software, networking and AV issues. Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services. Install, configure and image desktops, laptops, iPads and other devices. Manage user accounts, onboarding and offboarding activities. Perform routine system maintenance, antivirus checks and security monitoring. Maintain accurate documentation, asset records and helpdesk tickets. Liaise with third-party suppliers to resolve technical issues efficiently. Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs. You'll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose. What we're looking for Minimum 2 years' experience in an IT support role. Strong knowledge of Windows 10/11, macOS and Microsoft 365. Experience with Active Directory, Intune and printer support. Good understanding of wired and wireless networking. Excellent troubleshooting and customer service skills. Strong organisational skills with the ability to manage your own workload. Professional communication skills and confidence working with a diverse client base. A proactive approach with a willingness to learn and develop. Full UK driving licence and access to your own vehicle. Desirable experience VLANs, VPNs and QoS. Backup solutions and monitoring. Cloud-managed antivirus and anti-spam platforms. Network cabling. Basic server administration. Why join? Enjoy a varied role supporting both education and commercial organisations. Gain experience across field engineering and helpdesk support. Join a collaborative and growing IT services business with a strong team culture. Access ongoing training and genuine career progression opportunities. Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking. Apply now to join a growing IT team where you'll develop your technical expertise while supporting a diverse range of customers.

1st Line Support Engineer 28,000 - 32,000 + Benefits + Hybrid Working + Paid exams London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Strong M365 knowledge, proven Active Directory, Networking and general IT support on a Service/Help Desk, dealing with 1st line queries, able to work with 2nd Line engineers to resolution. Strong communication skills. 5 days per week on-site in Maidenhead - up to 30,000 plus benefits Immediate interviews available - ongoing requirement. Great career path for the right candidate

Field Engineer - Edinburgh Location: Edinburgh/Scotland - no remote working Contract: 6 months Rolling IR35: Outside IR35 Rate: £200-£220 per day, all inclusive Location Requirements Candidates MUST already be based in Scotland. Relocation from outside Scotland will not be considered. Candidates are ideally required within the following areas: Edinburgh - EH Glasgow - G Ayrshire - KA Paisley/Renfrewshire/Greenock - PA Candidates based in the following areas may also be considered: Dumfries - DG Scottish Borders - TD We are looking for an experienced Field Engineer to support the delivery, installation, commissioning, maintenance and assurance of a strategic telecommunications network across Scotland. This is a hands-on field-based role supporting both provide and assure activities , working across network installation, commissioning, routine maintenance, troubleshooting and 1st-line support. The successful candidate will have a strong telecommunications engineering background, including experience across SDH, PDH, Commtel, Microwave Radio and IP Networking , together with strong routing, switching and network troubleshooting skills. Key Responsibilities Deliver field engineering activities to agreed time, cost, quality and health & safety requirements Support project engineers with project delivery and assurance activities Complete required project and engineering documentation Monitor progress against agreed plans and recommend corrective actions where required Identify issues and risks and escalate appropriately Provide timely and accurate communication to relevant stakeholders Ensure agreed technical, test and quality plans are delivered Complete necessary project administration Provide 1st-line assurance activities as part of a 24x7x365 service Report relevant information and updates to the service support desk Complete nominated routine maintenance activities as required Maintain, monitor and troubleshoot networks and systems Recommend improvements and cost reductions where identified Respond promptly to assigned engineering tasks Work effectively both independently and as part of a team Essential Skills & Experience Demonstrable engineering installation and commissioning experience Experience carrying out assurance and maintenance activities Installation of networks and equipment including: Commtel SDH PDH Radio Xtran Proven track record in the installation and support of : DC Chargers PDH SDH Commtel Microwave Radio technologies DC and AC experience Excellent knowledge of routing, switching and data networking Strong IP Networking knowledge including: WAN LAN MPLS LAN and WAN internetworking skills Experience maintaining, monitoring and troubleshooting networks and systems Knowledge of Cisco and Alcatel products Ability to work to applicable quality standards Strong organisational skills Full UK Driving Licence Relevant work authorisations required; training will be provided Desirable The following would be advantageous: Relevant existing client work authorisations Relevant transmission network authorisation NRSWA EUSR IOSH Emergency First Aid at Work Current DC/AC Competent certificate Experience working within high-voltage substation environments from 11kV to 400kV Contract Details 6 months Rolling Outside IR35 £200-£220 per day, all inclusive Edinburgh/Scotland Please note: applicants must already be based in Scotland. Candidates looking to relocate from outside Scotland will not be considered.

1ST & 2ND LINE HELPDESK ENGINEERS Location: Yateley, Hampshire, GU46 Salary: £26,000 £40,000 per annum, depending on experience Job Type: Full-time, Permanent Start Date: ASAP WE Talent are recruiting for both a 1st Line Helpdesk Engineer and a 2nd Line Helpdesk Engineer to join a growing IT support team based in Yateley. These are excellent opportunities for customer-focused IT professionals who enjoy troubleshooting technical issues, supporting users and developing their technical knowledge within a supportive and collaborative environment. The 1st Line Helpdesk Engineer will act as the first point of contact for customers, providing remote IT support via phone, email and a ticket management system. You will diagnose and resolve a range of technical issues, maintain accurate documentation and escalate more complex queries where required. The 2nd Line Helpdesk Engineer will take ownership of more complex technical issues and escalations, providing advanced support across Microsoft technologies, infrastructure and networking environments. You will also support junior engineers, maintain technical documentation and occasionally visit customer sites when required. Key Responsibilities Provide remote IT support to customers via phone, email and a ticket management system. Diagnose, troubleshoot and resolve a range of technical issues. Manage and update support tickets accurately. Escalate or take ownership of technical issues, depending on experience and level. Maintain customer IT documentation and contribute to the internal knowledge base. Deliver a professional, friendly and customer-focused support experience. Work collaboratively with colleagues to ensure issues are resolved efficiently. Support and guide junior engineers within the 2nd Line role. Occasionally visit customer sites to resolve complex or recurring issues within the 2nd Line role. Skills and Experience We are interested in hearing from candidates with experience in IT support, helpdesk or service desk environments. Knowledge of Windows desktop and server operating systems. Experience with Microsoft 365, Azure, SharePoint, OneDrive, Intune and Active Directory. An understanding of networking, including IP addressing, DHCP, DNS, switches and firewalls. Knowledge of antivirus and email security solutions, such as Sophos and Mimecast. Experience with VMware, Microsoft Hyper-V, Teams Voice, Autotask, Datto RMM or IT Glue would be advantageous for the 2nd Line position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. The ability to explain technical information clearly to non-technical users. A flexible and adaptable approach, with the ability to remain calm under pressure. A willingness to learn, develop and progress within IT. What s on Offer Competitive salary of £26,000 £40,000 per annum, depending on experience and level. Supportive and collaborative working environment. Ongoing training and professional development. Opportunities for career progression. Immediate start available. If you have experience within IT helpdesk or technical support and are looking for your next opportunity, we would love to hear from you. WE Talent acts as an employment agency for permanent recruitment. We are committed to creating inclusive recruitment processes and welcome applications from people of all backgrounds. We believe diverse teams bring broader perspectives, stronger ideas and better outcomes, and we encourage applications from anyone who meets the key requirements of the role.

Job Title: Entry Level IT Support Engineer - IT in Primary Schools Location: Watford (Hertfordshire) Salary: 24K - 29K dependent on experience, knowledge and skills Job type: Full Time / Permanent Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites primarily in the South West Herts area. About Con Ed Ltd: Con Ed is an award winning, successful, small Watford-based business. For the last 20 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 50 schools, and we are expanding through reputation and word of mouth. Job Description: As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems. Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations. We are open to applications from candidates seeking term-time working. Salary will be paid on a pro-rata basis. The person we are looking for: Has a genuine interest and enthusiasm for technology Enjoys helping other people and is prepared to go 'the extra mile' Has excellent communication and listening skills Has strong time-management skills and the ability to set priorities Is inquisitive and keen to learn Can take direction and work both independently and with team members Has good diagnostic skills, a methodical approach and attention to detail Experience in IT Support is a definite plus Location: Onsite at schools in and around Watford (Hertfordshire) Some support tasks can be carried out from home The ideal candidate will live within 15 miles of Watford 'Must Have' Practical Requirements: Own car Full clean driving licence Eligible to work in the UK We must be able obtain DBS check for all successful applicants You must be able to provide a clear Disqualification Declaration DIY skills a definite plus Technical Requirements: We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided. Basic Requirements: Windows 10/11 professional Windows Server 2019/2022/2025 Active Directory and Group Policy General office applications (E.g., MS Office) PC Hardware knowledge (replacing hard drives, power supplies etc.) Printing Networks (wired and wireless) Software installation Interactive whiteboards/projectors Installation, configuration, and maintenance of the above Desirable Skills: Scripted installations Visual basic programming PowerShell Google G-Suite Apple IOS and app management MS Office 365 The Rewards: Enjoying the feeling of 'making a difference' Learning new skills and keeping abreast of the latest technology Appreciate a challenge and working for a growing business Being a key member of a dedicated team with exceptionally helpful colleagues Varied and friendly work environment Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest Salary dependent on experience, knowledge, and skills Salary reviewed annually in line with performance and business conditions. Discretionary Performance Bonus Scheme 25 days holidays (plus 8 bank holidays) p.a. (Full-time) How to apply: This position requires excellent communication skills; therefore, we will only review CVs from candidates that send a short cover letter and their CV. Unfortunately, we cannot consider applications from anyone not currently living in the UK. If this role sounds like you and you have access to your own vehicle, please apply now! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered.

Adapro Talent Partners are delighted to be partnering a London based Technology Consultancy with their recruitment of an IT Service Desk Team Leader, on a permanent basis. The IT Service Desk Team Leader plays a critical role in ensuring the efficient operation of the IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This role will focus on prompt and effective resolution of IT tickets, distributing them to engineers, to be completed on time and ensure updates are provided to clients. This is a crucial role within the IT Support Team, and will act as a central hub for incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. KEY RESPONSIBILITES Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues. Monitor ticket queues to ensure timely resolution of client issues and adherence to service level agreements (SLAs). Maintain accurate and detailed records of client interactions and update ticket status in the service management system. Assign tickets to technicians based on skillsets, availability, and urgency of issues. Coordinate and schedule engineer calls as required. Communicate effectively with clients to gather necessary information to expedite ticket resolution. Step in to take calls and provide immediate assistance when engineers are unavailable, ensuring that all client queries and issues are addressed promptly and efficiently. Manage and coordinate incident handling according to established processes, ensuring swift resolution and maintaining high standards of service. This includes logging incidents, tracking progress, and ensuring timely communication with all involved parties. Generate regular reports on ticket status, trends, and key performance indicators (KPIs) for management review. Identify areas for process improvement and assist in implementing solutions to enhance service delivery. Coach, develop and inspire a team of 6 1st Line Support Staff Act as an escalation point and provide guidance and coaching to junior staff. Identify key issues and risks and promptly escalate them to senior management. Performance reviews, absence management, 1-2-1s and coaching plans within the team. Our Client is offering a Salary of 40,000 - 50,000 + Benefits, including Hybrid Working. We are only able to process applications of individuals who have the right to work in the UK, and do not require any Visa Sponsorship.

Helpdesk Engineer Nightshift - Remote Home Based role. 10pm - 6am - Weekdays / Weekend This is a 3 month contract (Inside IR35 Via Umbrella) with a possibility of a permanent position paying 27k - 29k + 10% Are you an experienced Software Support Engineer who thrives on solving complex issues, helping customers, and thinking outside the box? Our client is looking for a talented 2nd Line Software Support Engineer to join our growing support team. This is an exciting opportunity for someone with a passion for technology, excellent communication skills, and a genuine desire to deliver outstanding customer service. You'll play a critical role in supporting our software products, handling escalated incidents, and working collaboratively across teams to restore services quickly and effectively. What You'll Be Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple proprietary software products through a variety of inbound support channels. Identifying workarounds and permanent resolutions to minimise customer disruption. Working closely with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What We're Looking For Essential Experience Previous experience in a software helpdesk or software support environment ( live chat) Experience supporting multiple software applications or proprietary products. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Experience managing incidents and service requests in a fast-paced environment. A proactive, customer-focused approach with a strong sense of ownership. Previous experience of working of working on night shifts Desirable Experience Experience using ServiceNow. Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application.

Overview We are looking for a junior IT Support Engineer to provide day-to-day technical support across the business. This is a hands-on role focused on user support, Microsoft 365 administration, hardware setup, and resolving common IT issues.Ideal for someone with IT support experience looking to continue developing their career in a supportive environment. Details Location - Chiswick (London) Duration - Initial 3 months On-site requirements - 5 days Rate - 150- 190 / day Inside IR35 via Umbrella Responsibilities Provide 1st line IT support to end users. Set up and configure laptops, monitors, and other IT equipment. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Troubleshoot hardware, software, and connectivity issues. Assist with user onboarding and account setup. Log, manage, and resolve support tickets. Maintain IT assets and equipment. Experience Required Previous experience in an IT Support, Service Desk, or Helpdesk role. Good understanding of Microsoft 365. Experience supporting Windows devices. Strong communication and customer service skills. Keen to learn and develop within IT. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Major IT have partnered with a global player in the FMCG and Food Manufacturing business. As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide. This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton. The ideal person will come from a similar IT technical environment, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at the Burton office. This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additional to this, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS / DHCP knowledge. Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week Benefits: 25 Days Annual Leave + 8 public holidays Standard Pension Scheme Ongoing Training & Development Industry certifications CCNA or Network+

Our client is a growing UK Software product company providing workforce management software to 100 s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line / Service Management) to help shape how they deliver service, working closely with Product and Engineering. Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support rota every 4-6 weeks (additional compensation applies). What you'll be doing Work the front line alongside the support team, triaging tickets and resolving customer issues within SLA. Own the lifecycle of significant incidents, from triage through to resolution and post-incident review. Build a lightweight problem management practice, driving root-cause analysis with Engineering. Act as the bridge between Customer Success, Product and Engineering during escalations. Improve ticketing tools, workflows and reporting to strengthen the wider support function. Coach support agents on troubleshooting technique and customer communication. What you need to bring Demonstrable experience in a support, service desk or ITSM role. Strong working knowledge of ITIL practices, particularly Incident and Problem Management. Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders. A track record of improving support processes, not just working within them. Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification). Why you'll love this job Real influence over how a growing support function is built, with scope to grow into leading it. A chance to provide a support function at a Software company (SaaS), not just traditional IT support A small, close-knit team where your work and impact are visible. Genuine investment in your development, including support for ITIL certification. If you're ready to bring structure, judgement and real improvement to a growing support function, we'd love to hear from you. Apply now to find out more about this exciting opportunity.

Service Desk Team Leader Up to 50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office / 2 Days Home) We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team of 1st and 2nd Line Engineers Act as an escalation point for technical issues Manage ticket queues and ensure SLA targets are met Conduct 1-2-1s, performance reviews and coaching sessions Allocate workloads and coordinate engineer activity Drive service improvements and best practice Support incident management and customer escalations Remain hands-on and assist the team when needed About You Previous experience leading or mentoring IT support teams Strong background in Service Desk or IT Support environments Excellent customer service and stakeholder management skills Comfortable working in a fast-paced MSP environment Strong organisational and problem-solving skills Knowledge of ITIL principles and service management processes If this position sounds like it might be of interest, please feel free to get in touch via email

IT Support Engineer (1st & 2nd Line Support) Location: London (with occasional travel to sites across York and London) - the additional travel costs will be expensed by the organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues, managing service requests, configuring devices, and helping colleagues get the most from their technology. You'll also work closely with infrastructure teams and third-party suppliers to resolve more complex issues while contributing to the continuous improvement of our IT services. What you'll be doing As an IT Support Engineer, you'll: Provide responsive 1st and 2nd line technical support via phone, email, self-service portal and occasional desk-side visits. Diagnose and resolve hardware, software and Microsoft 365 issues. Support Windows 10 and Windows 11 desktops and laptops, including configuration, troubleshooting and user profile issues. Administer user accounts and permissions within Active Directory and Microsoft Entra ID. Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint. Set up laptops, desktops, mobile devices and peripherals for new starters and existing colleagues. Manage Joiners, Movers and Leavers, ensuring accounts, equipment and access are provisioned securely. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Work within agreed Service Level Agreements (SLAs), ensuring tickets are accurately logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer role You'll already have experience in a busy IT support environment and enjoy working with people as much as technology. We're particularly interested in candidates with experience of: Providing 1st and 2nd line IT support in a Microsoft environment. Supporting Windows 10 and Windows 11 desktops and laptops. Microsoft 365, including Exchange Online, Outlook, Teams, OneDrive and SharePoint. Active Directory and Microsoft Entra ID (Azure AD). User account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive and organised approach to managing your workload. The ability to explain technical information to non-technical users. Experience working collaboratively across technical teams and with third-party suppliers. ITIL Foundation certification or equivalent experience (desirable). Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd Line Service Desk Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd Line Service Desk Engineer: Proven experience in a 1st/2nd Line Service Desk role. Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!

Technical Support Analyst Basingstoke, Hampshire (Office Based) 30,000 - 35,000 + Training + Excellent Benefits 12 Month Fixed Term Contract Maternity Cover Immediate Starts Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions. This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service improvements Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm), 12-month fixed-term contract The Person Experience within Customer Support, Technical Support, Helpdesk, or Service Desk Strong communication, organisation, and problem-solving skills Good Microsoft 365 / IT skills and experience using ticketing or CRM systems Keen to learn new technologies and work within a collaborative team Reference: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an Employment Agency for permanent roles and an Employment Business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Key Locations: Basingstoke, Hook, Fleet, Farnborough, Aldershot, Andover, Winchester, Newbury, Reading, Camberley, Bracknell, Farnham, Alton Customer Support Analyst, Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Outside IR35 12 month contract Fully Remote (Must based in UK) Valid SC Clearance (Essential) ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 1st Line Support Engineer on a contract basis. The successful candidate will be working within the defence sector. This role is ideal for someone with a strong foundation in AWS, excellent customer service skills and experience managing user support requests within a service desk environment. Valid SC Clearance is essential for this position. Due to the nature of the work, candidates must hold active Security Check (SC) Clearance at the time of application. Key Responsibilities: Manage, prioritise and resolve incoming service desk tickets in line with agreed SLAs, ensuring timely updates and effective communication with end users. Perform user administration activities including password resets, onboarding and offboarding of users and responding to general user queries. Create, manage and decommission AWS WorkSpaces, ensuring user environments are provisioned and maintained efficiently. Provide first-line support across the managed service environment, escalating issues where appropriate and maintaining accurate documentation. Support ongoing operational improvements, with the opportunity to become involved in future patching and maintenance activities. Key Skills: Valid, active SC Clearance is essential - candidates without current SC Clearance cannot be considered. Strong hands-on experience supporting AWS environments with particular knowledge of AWS WorkSpaces administration. Previous experience working within an L1 Service Desk, IT Support or Managed Services environment, handling incidents and service requests. Experience with user lifecycle management including account creation, onboarding, offboarding and password administration within enterprise environments. Excellent communication, organisational and prioritisation skills with a proactive approach to customer service and issue resolution. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Junior Incident Engineer Rate: 250 - 320 per day - Umbrella only Duration: 6 months Likely to extend) Location: Glasglow - hybrid Job Description: Will contribute to the Service Desks commitment of providing 1st line IT support. Providing support and visibility to our users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time fix while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL recommended standards. Assist with maintaining and creating work instructions of existing and new tasks. Create documentation/Knowledge of first-time fixes for end users. Always ensure a high level of customer satisfaction. Escalate unresolved incidents to second line support via the Incident Management process when appropriate. Assist with user account management and access control. Ensure that all relevant details are recorded in the relevant location during an Incidents lifecycle. Take ownership, where possible, of lower impact priority incidents. Manage your own workload and any additional relevant tasks, determined required by IT Management. Required skill/ experience Excellent attention to detail Great interpersonal skills Strong general IT knowledge and experience Excellent analytical and problem-solving skills. Demonstrated customer service experience with excellent written and verbal communication skills. Capable of taking proactive actions and showing strong initiative. Ability to work effectively both independently and within a team environment. Knowledge of Microsoft Office suite of applications and SLC Core Applications. Experience of working with SLA's and KPI's. Good level of education including Maths and English at standard grade level or above. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Overview We are looking for a 2nd Line IT Engineer to take ownership of our complex technical issues across our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk plays a vital part in that, keeping our people and sites running every day. The candidate will be reporting into our Service Desk Lead and working across the Service Desk to resolve escalated incidents, support our in-house system Evolve, and guide and develop our 1st line engineers. As our Service Desk grows, this role is fundamental to raising the capability and quality of the service we deliver. Responsibilities What You'll Be Doing: You'll take ownership of complex incidents and service requests escalated from 1st line, supporting colleagues and external clients using Evolve, our in-house body shop system. You'll also support and guide our 1st Line IT Engineers, helping them grow their skills. What You'll Get: You'll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands-on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we grow. As our 2nd Line IT Engineer you will: Handle incoming calls and tickets day to day. Resolve escalated tickets within HaloITSM, our ticketing system. Provide advanced troubleshooting across hardware, software and networking issues on a wide range of platforms. Support and guide the 1st Line IT Engineers, sharing knowledge and enabling them to succeed. Support the starter and leaver process, building and configuring hardware, setting up accounts and managing returns. Assist with the installation, configuration and ongoing support of IT systems. Provide on-call support on a shift rota, covering P1 incidents 24/7. Create and maintain documentation to ensure consistency across the team. Be an active member of the Solus Service Desk team, learning and collaborating with others. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.