43 jobs found

Operations Planner Location: Portsmouth Job Type: Full-time, Permanent Department: Operations About the Role We are recruiting on behalf of a busy and well-established organisation within the shipping and port operations sector for an experienced Operations Planner . This is a key role within the Operations team, responsible for the efficient planning and coordination of vessel, container and terminal operations, as well as the allocation of operational labour. You will act as a key point of contact for shipping lines, agents and internal operational teams, ensuring activities are planned safely, efficiently and in line with customer requirements. Key Responsibilities Vessel Planning Plan vessel and terminal operations in line with customer requirements, vessel schedules and operational priorities. Coordinate berth usage, taking into consideration vessel arrival and departure times. Liaise with shipping lines, agents, vessel crews, customers and relevant authorities. Prepare vessel operational plans, paperwork and work instructions. Create and maintain accurate vessel records using the Terminal Operating System. Prepare crane splits and discharge/load sequences to support operational productivity. Communicate vessel plans clearly to internal and external stakeholders. Attend vessels when required to provide operational information and make amendments to plans where necessary. Coordinate with government agencies and authorities regarding inspections and operational requirements. Work closely with operational management and vessel teams to ensure customer requirements are met. Container Planning Plan the efficient allocation and movement of containers within container parks. Ensure all operational instructions are accurately recorded within the relevant systems. Coordinate with cargo planning teams regarding container stripping and collection requirements. Liaise with forwarding teams and shipping lines to ensure export containers are available within required cut-off times. Communicate container planning requirements clearly to operational teams. Coordinate with relevant authorities where required. Labour Planning Prepare daily labour plans and coordinate resources to meet operational priorities. Allocate employees based on their skills, training and competency. Prepare and issue operational paperwork and labour plans. Manage overtime lists and allocations across operational teams. Coordinate employee training requirements with relevant training teams. Manage and record employee absence requests in line with company policies. Maintain accurate manual and electronic records to support payroll processing. Monitor attendance and timekeeping and escalate concerns where required. Conduct return-to-work meetings and complete relevant HR documentation. Support attendance reviews in conjunction with HR and operational management. General Responsibilities Ensure all planned activities comply with Health & Safety policies and procedures. Support the maintenance of operational KPI and billing information. Provide operational planning cover as part of a 7-day rota . Work closely with Operations, Commercial, Shipping, Health & Safety and other internal teams. Contribute to the continuous improvement of operational planning processes. Carry out any other reasonable duties as required by Operations Management. About You We're looking for someone with previous experience in operations planning , ideally gained within a shipping, port, logistics, warehousing, distribution or transportation environment. You will ideally have: Previous experience planning operational activities within a busy environment. Experience coordinating vessel, terminal, transport or warehouse operations . Experience planning and allocating labour or operational resources. Strong organisational and planning skills. The ability to work independently and make decisions confidently. Excellent communication and interpersonal skills. Strong attention to detail and the ability to manage multiple priorities. Good problem-solving and decision-making skills. Strong customer service skills and the ability to build effective working relationships. Good IT skills, including Microsoft Office and experience using operational/terminal management systems. The ability to work effectively under pressure and respond quickly to changing operational requirements. An IOSH Working Safely or Managing Safely qualification would be advantageous but is not essential. Key Skills Operations Planning Labour Planning Resource Allocation Vessel Planning Container Planning Logistics Shipping & Port Operations Health & Safety Customer Service Problem Solving Decision Making Microsoft Office Terminal Operating Systems This is an excellent opportunity for an experienced Operations Planner, Logistics Planner, Shipping Coordinator or similar operational professional looking to develop their career within a busy and varied environment. TJCOM

Supply Chain Coordinator Stockley Park We are looking to recruit an experience supply chain executive for my client in Stockey Park. The ideal candidate would have experience in logistics and supply chain. Import exposure would be huge bonus for the department. You must have a keen eye for detail, actively looking at process improvement at all times. Confident on phones and emails with clients. It would be ideal if you have experience/exposure within supply forecasting/analysis. This role is based full time in the office, please only apply if you can go into the Stockley Park office Monday to Friday 8.30am-5pm Duties include: Processing supplier orders Coordinating transport and tracking stock Managing warehouse booking schedules Calculating accurate costs for deliveries Managing and maintaining stock levels Completing import documentation Negotiating with suppliers Benefits include: Parking Private Healthcare and Employee Cash Plan (After probation, 3 months) 25 days holiday + bank hols Pension

Internal Sales & Office Administrator Skelmersdale £25,000 - £27,000 per annum (depending on experience) Monday to Friday Temporary with Permanent Opportunities About the Role We are seeking a motivated and customer-focused Internal Sales & Office Administrator to join a busy sales and administration team. This role combines customer service, sales support, order processing, and general office administration within a fast-paced environment. The successful candidate will play a key role in supporting customers, processing enquiries, coordinating deliveries, and maintaining high standards of service and accuracy. Key Responsibilities Answer incoming telephone calls and respond to customer emails professionally and efficiently. Prepare and issue quotations, ensuring timely follow-up of customer enquiries. Prioritise customer enquiries and sales orders to meet business requirements. Process purchase orders and create customer estimates. Arrange deliveries and calculate carriage charges. Provide administrative support to managers and assist with day-to-day office operations. Maintain accurate records, filing systems, and customer information. Update company social media platforms and support marketing activities. Work closely with warehouse and logistics teams to coordinate customer orders. Develop and maintain product knowledge to provide customers with accurate advice and recommendations. Resolve customer queries and complaints in a professional manner. Support quality procedures and ensure compliance with company standards. Skills & Requirements Experience in sales administration, customer service, or office support. Excellent communication and customer service skills. Strong organisational skills and attention to detail. Ability to prioritise workload and work under pressure. Proficient in Microsoft Office, including Outlook, Word, and Excel. Good numerical and data-entry skills. Professional telephone manner. Knowledge of CRM systems is desirable. Positive attitude, flexibility, and a strong work ethic Benefits Competitive salary based on experience. Pension scheme. 20 days annual leave plus Bank Holidays. Additional holiday period over Christmas. Ongoing training and career development opportunities. Supportive and friendly working environment. Early finish on Fridays. Additional Skills / Suitable Job Titles Internal Sales Administrator, Sales Coordinator, Sales Support Administrator, Customer Service Administrator, Office Administrator, Account Coordinator, Order Processing Administrator, Sales Executive, Customer Support Coordinator . How to Apply This vacancy is advertised by Travail Employment Group, acting as an Employment Business. Once you apply, your application will be received immediately by Travail Employment Group. A consultant will contact you within 7 days if you have been successful. If you do not hear from us within this time, your application has not been successful on this occasion. All candidates registering with Travail Employment Group must provide proof of identity and evidence of relevant experience, training, or qualifications required for the role. CWOIND01

Pineapple Careers is proud to be partnering with an innovative organisation based in Partridge Green, who are looking to recruit a Warehouse & Customer Service Coordinator on a full-time Permanent basis. Are you experienced within a warehouse, fulfilment, or logistics environment? Do you enjoy a varied role where no two days are quite the same? Are you confident dealing with customers as well as getting stuck into picking, packing and dispatch? This is a fantastic opportunity for someone who enjoys combining practical warehouse work with customer service and problem solving. You'll play an important role in ensuring orders are fulfilled accurately, stock is well organised and customers receive a great service from the moment they place an order through to delivery, returns and aftercare. This is an exciting opportunity to join a growing organisation during an important stage of its development. Key Responsibilities: Pick, pack and dispatch customer orders accurately and efficiently Load and unload vehicles, containers and incoming deliveries Manage customer returns from initial enquiry through to resolution Handle delivery issues, including missing, delayed or incorrectly delivered parcels Arrange the collection and return of faulty or damaged products Booking couriers and communicating with courier personnel Packing of the products and dispatch Packing parts to a high standard Organise the safe and efficient storage and distribution of goods while maintaining a clean and tidy warehouse Handle queries quickly and effectively from other departments, demonstrating excellent problem-solving skills Work closely with the Warehouse & Logistics Manager to support the efficient day-to-day running of the warehouse Checking deliveries against paperwork and reporting any damage Dealing accurately with goods-in, receipting, unpacking and putting away Packing and dispatching of all customer products Ensuring health & safety regulations are always adhered to Key Skills: Experience in stores, shipping, picking and packing or goods-in environment Warehouse experience is advantageous Strong customer service and communication skills Confident dealing with customers over the phone and via email A counterbalance forklift License is advantageous Conscientious Great timekeeping Able to work effectively in a fast-paced environment Always maintain accuracy Understand the importance of Health & Safety Microsoft Office experience Personal Profile: Enthusiastic, proactive and motivated individual who takes pride in their work Reliable, trustworthy and able to work collaboratively as part of a professional team Hardworking with an eye for detail and a strong sense of responsibility Adaptable to change and willing to get involved in all aspects of the warehouse operation Salary & Benefits: £27,000 - £29,000 Monday to Friday, 08.30 - 17.30 Permanent position with opportunities for training and career progression Pension Contribution 23 days annual leave plus Bank Holidays Onsite Parking Based in Partridge Green Please note: Due to the location, you must have access to your own transport. If you're looking for a varied role where you can combine warehouse experience with customer service, logistics and problem solving, we'd love to hear from you. Pineapple Careers is acting as an Employment Agency in relation to this role. Warehouse & Customer Service Coordinator, Warehouse Coordinator, Warehouse Assistant, Warehouse, Forklift, Counterbalance, Reach, Packing & Dispatch Assistant, Packing, Dispatch, Goods-in, Warehouse, Stock, Shipping, Logistics, Stores, Stores Assistant, Import, Export, Packaging, Packing Operative, Packing Assistant, Dispatch Operative, Horsham, Partridge Green.

Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays 28,000- 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.

Logistics Coordinator Salary: Up to £28,000 depending on experience + annual bonus Location: Uttoxeter Schedule: Monday to Friday, no weekends The Opportunity My client is a large, well-established organisation operating within a highly regulated industrial environment. Due to continued requirements within their Uttoxeter operation, they are looking to recruit a Logistics Coordinator to join their team. This is a varied, hands-on logistics position covering both UK and international shipments, with responsibility for coordinating transport, preparing documentation, managing goods in and out, and supporting day-to-day warehouse activities. The role would suit someone with previous experience in logistics, warehousing, distribution, shipping or goods-in/goods-out who is comfortable combining administrative responsibilities with practical warehouse duties. You'll be working with a range of internal teams and external logistics providers to ensure goods are prepared, documented and transported safely and efficiently by road, air and sea. What you'll be doing As Logistics Officer, you'll take responsibility for coordinating the movement of goods both domestically and internationally. Your responsibilities will include: Coordinating UK and international logistics activities, including arranging shipments and collections Liaising with approved freight and logistics providers to organise transportation by road, air and sea Preparing and maintaining accurate shipping, transport, customs and export documentation Supporting the transportation of regulated and dangerous goods, ensuring the correct documentation and procedures are followed Working alongside the company's Dangerous Goods Safety Advisor (DGSA) to ensure activities comply with current transport legislation and requirements Preparing consignments for dispatch, including packaging, labelling, palletising and securing goods appropriately Managing goods-in and goods-out, including receiving deliveries, checking products, storing materials and preparing outgoing consignments Ensuring shipments are correctly identified and documented before leaving site Operating forklift trucks and other mechanical handling equipment to safely load, unload and move goods around the facility Monitoring stocks of packaging, pallets and other materials required for dispatch Maintaining a clean, organised and safe warehouse and logistics environment Working closely with colleagues across the wider operation to ensure materials and products are available when required Helping identify and resolve any issues that could impact deliveries, collections or shipping schedules. What we're looking for My client is looking for someone who is organised, dependable and comfortable working in an environment where safety, accuracy and compliance are extremely important. You'll ideally have: Previous experience within logistics, warehousing, distribution, shipping or a similar operational environment Experience with goods-in/goods-out, dispatch or stock movements A valid forklift truck licence Good knowledge and appreciation of manual handling and warehouse safety Strong organisational skills with the ability to manage several activities at the same time Good written and verbal communication skills, as you'll regularly deal with colleagues, transport providers and other stakeholders Good general IT skills, including Microsoft Word and Excel Confidence learning and working with bespoke software and database systems The ability to work independently while also contributing effectively as part of a wider team A careful and methodical approach to paperwork and documentation Previous knowledge of ADR and/or IATA regulations relating to the transportation of dangerous goods would be particularly useful. However, this is not essential, as relevant training can be provided. What's on offer? This is an opportunity to join a sizeable, established organisation where safety and employee development are taken seriously. The package includes: Salary up to £28,000, depending on experience Discretionary annual bonus Company pension Life assurance Generous annual leave and additional flexible leave benefits Employee recognition and reward programme Health and wellbeing benefits Retail discounts and savings Ongoing professional training and development Opportunities to develop your career within a larger organisation If you have experience within logistics or warehousing and are looking for a varied role where you can develop your experience across UK and international operations, this could be a great next step. My client is looking for someone who can bring a strong work ethic, attention to detail and a safety-first approach to the team. If that sounds like you, please apply and I'll be in touch to discuss the opportunity in more detail.

Right Now Group are recruiting for an experienced Air Import Operator to join a busy international freight forwarding operation based in the Heathrow area. This is a hands-on operational position, taking responsibility for Air Import shipments from arrival through to final delivery. Unlike a predominantly customer service-based role, you'll be heavily involved in the physical movement and coordination of freight , working closely with airlines, handling agents, transport providers, warehouse teams, and internal departments. A key part of the position will be coordinating the collection of import freight from airlines and handling sheds around Heathrow , before arranging the onward distribution and final delivery of shipments throughout the UK. We're looking for someone who understands how a busy Air Import operation works and can confidently coordinate multiple shipments, collections, deliveries, and customs requirements whilst keeping freight moving efficiently. Key Responsibilities of an Air Import Operator Manage Air Import shipments from arrival through to final delivery Monitor flight arrivals and ensure import shipments are actioned promptly Arrange collections of freight from airlines and handling agents around Heathrow Coordinate transport requirements and plan the onward movement of import freight Arrange UK distribution and final-mile deliveries to customers Liaise closely with drivers, hauliers, transport providers, warehouse teams, and airline handling sheds Monitor collections and deliveries to ensure agreed deadlines are achieved Ensure freight is customs cleared and available prior to collection or delivery Work closely with customs teams to resolve clearance issues and prevent unnecessary delays Process and maintain accurate import documentation and shipment records Monitor ETSF movements and ensure freight is handled in accordance with relevant procedures Coordinate bonded freight movements where required Provide clear operational instructions to transport and warehouse teams Resolve airline collection, transport, customs, and delivery issues as they arise Manage multiple live shipments and prioritise time-critical freight Ensure all operational activities comply with company procedures and relevant HMRC / Border Force requirements Skills & Experience Required for an Air Import Operator Previous experience within Air Freight Imports Good understanding of Air Import operations from arrival through to final delivery Experience arranging airline collections and UK deliveries would be highly advantageous Strong understanding of the Heathrow cargo environment , including airline handling sheds and import collections Knowledge of import customs processes and procedures Understanding of ETSF and bonded freight movements would be advantageous Experience coordinating hauliers, drivers, and transport providers Strong geographical knowledge of UK transport and distribution would be beneficial Excellent organisational skills with the ability to manage multiple live shipments Strong attention to detail and operational accuracy Proactive approach to resolving transport and shipment issues Confident communicating with airlines, handling agents, warehouses, hauliers, and internal teams Comfortable working within a busy, time-sensitive freight forwarding environment Experience using freight forwarding systems such as ASM or FCL would be advantageous Confident using Microsoft Office, including Excel, Word, and Outlook Salary & Benefits Salary between £30,000 - £36,000 depending on experience Monday to Friday working pattern Working hours of 09:00 - 17:30 Heathrow / Hayes location Hands-on Air Import operations position Exposure to both Air Freight and UK Transport / Distribution Opportunity to join an established international freight forwarding operation Long-term career development opportunities Supportive and experienced operational team Why Apply? This is a great opportunity for an experienced Air Import professional who enjoys the operational and transport side of freight forwarding . You'll take responsibility for getting freight off the airline, through the import process, collected from the handling shed and distributed to its final destination. It's a varied position where you'll be coordinating airlines, transport providers, warehouses, customs teams, and deliveries rather than spending the majority of your day purely managing customer accounts. This role would suit an experienced Air Import Operator, Air Import Clerk, Import Coordinator, Airfreight Operator, Import Transport Coordinator, Freight Operations Coordinator, or Import Freight Forwarder . Suitable candidates will be contacted within 24 hours.

Sea Freight Import Operator Right Now Group are recruiting for an experienced Sea Freight Import Operator on behalf of a well-established freight forwarding business based in Feltham . This is an excellent opportunity to join a growing import operations team, taking responsibility for the end-to-end coordination of sea freight import shipments from origin through to final delivery. The successful candidate will manage multiple import consignments, liaising with overseas agents, shipping lines, customers, hauliers, and customs authorities to ensure shipments are handled efficiently, compliantly, and with the highest levels of customer service. This role would suit someone with previous sea freight import experience who thrives in a fast-paced freight forwarding environment. Key Responsibilities of a Sea Freight Import Operator Manage the end-to-end sea freight import process from booking through to final delivery. Liaise with overseas agents, shipping lines, ports, hauliers, and customers to ensure the smooth movement of freight. Arrange customs clearance and ensure all import documentation is completed accurately and compliantly. Monitor shipment progress and provide customers with regular updates. Coordinate deliveries with transport providers and warehouses. Check supplier invoices and raise customer invoices accurately. Resolve any shipment delays or operational issues promptly and professionally. Ensure all files are completed accurately within the freight forwarding system. Maintain excellent customer service while building strong client relationships. Ensure compliance with HMRC regulations, customs procedures, and company operating standards. Skills & Experience Required for a Sea Freight Import Operator Previous experience working within Sea Freight Imports for a freight forwarding company. Good understanding of import customs procedures and documentation. Experience coordinating FCL and LCL import shipments. Excellent communication and customer service skills. Strong organisational skills with the ability to manage multiple shipments simultaneously. Ability to work independently as well as part of a busy operations team. Good IT skills, including Microsoft Office applications and freight forwarding systems. A proactive and solutions-focused approach with excellent attention to detail. Salary & Benefits for a Sea Freight Import Operator Salary up to £35,000 depending on experience. Monday to Friday working hours. Company pension scheme. Annual leave plus Bank Holidays. Ongoing training and career development opportunities. Friendly and supportive working environment. Opportunity to join a growing and successful freight forwarding business. Why Apply for this Sea Freight Import Operator Position? This is a fantastic opportunity to join a respected freight forwarding company where you'll play a key role in managing international sea freight import shipments for a varied customer base. You'll become part of a supportive operations team, working in a fast-paced environment with genuine opportunities to develop your career within the freight forwarding industry. This role would suit an experienced Sea Freight Import Operator, Ocean Import Operator, Import Coordinator, Freight Forwarder, Ocean Freight Coordinator, Shipping Coordinator, or Import Clerk looking to join a well-established logistics business in the Feltham area. Suitable candidates will be contacted within 24 hours.

Temp-to-perm opportunity with progression plan Favourable daytime hours () Forward-thinking company with community spirit Deliver Exceptional Customer Experiences We're looking for a proactive and highly organised Service Delivery Coordinator to join a fast-paced, customer-focused operations team. This is an exciting opportunity for someone who thrives on building relationships, solving problems, and ensuring customers receive a seamless, high-quality support from order placement through to successful delivery. As a key member of the Service Delivery team, you'll act as the central point of coordination between customers, internal departments, warehouse operations, and third-party logistics providers. Your ability to manage multiple priorities, communicate effectively, and maintain exceptional attention to detail will directly contribute to customer satisfaction and business success. What You'll Be Doing In this varied and rewarding role, you'll oversee the end-to-end logistics process, ensuring customer orders are fulfilled accurately, on time, and to the highest standard. You'll coordinate daily activities across multiple teams, monitor order progress, resolve issues proactively, and keep customers informed every step of the way. Your responsibilities will include managing order processing, preparing shipping documentation, coordinating with warehouse and logistics partners, tracking deliveries, and ensuring inventory and order information remains accurate. You'll also support key customer accounts, raise quotations, manage purchase orders, and assist with invoicing processes where required. Collaboration is at the heart of this role. You'll work closely with colleagues across operations, sales, finance, and logistics to resolve challenges quickly, improve service delivery, and identify opportunities to enhance efficiency. You'll also support customer meetings, contribute to project delivery, and help ensure service levels consistently exceed expectations. Beyond day-to-day coordination, you'll play an active role in continuous improvement. You'll review existing processes, identify opportunities to streamline workflows, contribute to operational improvements, and support internal quality, health and safety, and environmental standards. You'll also assist in monitoring logistics performance, managing supplier relationships, and producing reports that help drive informed business decisions. What We're Looking For We're seeking someone with excellent organisational skills, strong commercial awareness, and a genuine passion for delivering outstanding customer service. You'll be comfortable working in a fast-moving environment where priorities can change quickly and where effective communication is essential. You'll ideally bring: Experience in a customer service, service delivery, logistics, or operations coordination role. Strong problem-solving and decision-making skills. Excellent written and verbal communication abilities. Confidence using Microsoft Office, particularly Excel, alongside other business systems. Outstanding attention to detail and the ability to manage multiple tasks simultaneously. Strong relationship-building skills with both customers and internal stakeholders. A collaborative, positive approach with a commitment to continuous improvement. The ability to remain calm under pressure while maintaining high service standards. Experience within telecommunications, technology, logistics, or a similar operational environment would be highly advantageous, although candidates from other service-led industries are encouraged to apply. Why Join Us? You'll become part of a supportive, collaborative organisation that values initiative, professional development, and continuous improvement. We believe our people are our greatest strength and encourage individuals to contribute ideas, develop new skills, and take ownership of their work. An attractive annual salary of £30,001.63, equating to £16.48 per hour. If you're passionate about delivering exceptional customer experiences, enjoy working with a wide range of stakeholders, and want to make a genuine impact within a growing organisation, we'd love to hear from you.

Customer Service Coordinator Location: Aylesford, Kent Pay Rate: £12.71 per hour - PAYE via Pertemps Hours: Monday to Friday, 9:00am to 5:00pm Contract: Temporary to Permanent Benefits: Excellent company benefits while working permanently This is an excellent opportunity for someone with strong customer service skills looking to join a growing business with long-term career prospects. The candidate needs to occasionally support warehouse or van driving operations as business needs require. Customer Service Coordinator Key Responsibilities Making outbound calls to existing customers. Processing customer orders received via telephone and email. Monitoring and managing the company inbox. Assisting customers with enquiries, issues, and open support tickets. Completing general administrative duties. Producing daily reports and updates for management. Maintaining accurate customer records and documentation. Supporting the wider team with various office-based tasks as required. Customer Service Coordinator skills and experience Must have Full UK manual Driving License Excellent communication and interpersonal skills. Good working knowledge of Microsoft Excel and Microsoft Office. Strong organisational skills and attention to detail. Ability to prioritise workload and work independently. Positive, flexible, and professional approach to work. Customer Service Coordinator - additional opportunities and requirements While this is primarily a Customer Service Coordinator role, there may be opportunities to support other areas of the business when required, including: Assisting with local deliveries using a company vehicle. Supporting warehouse operations. Receiving training to become a Forklift Truck Operator (subject to training and business requirements). Receiving training in engineering-related duties for candidates interested in developing additional skills. These duties would only form a small part of the role and would be undertaken as and when required by the business. Benefits once working permanently: 25 days of holiday + Bank Holidays + 1 day for your birthday Private Healthcare Life Insurance Employee Assistance Programme Staff shop Company pension scheme Bonus based on company performance up to 10% Chance to win holiday in UK If you are a customer-focused individual looking for a varied role with long-term potential, we'd love to hear from you. If you are interested and have more questions, please contact Pertemps Maidstone. Interviews are scheduled to take place at the end of this week.

Project Coordinator Salary: £30,000 £35,000 per annum Location: Basingstoke About TSL Lighting TSL Lighting is one of the UK's leading independent event lighting and rigging specialists. Operating from our flagship facility at Gateway House in Basingstoke, we supply and support productions across various sectors including live music, concert touring, festivals, corporate events, fashion, theatre, film premieres, broadcast, esports, and immersive experiences throughout the UK, Europe, and beyond. Our excellent reputation is built on meticulous attention to detail, top-quality equipment preparation, and the dedication of our talented team. The Role Working as part of the wider Project Management team within the TSL office and reporting to the General Manager, the Project Coordinator assists with the planning, delivery and management of multiple lighting and rigging projects. The role involves the profitable and efficient coordination of all the resources required to deliver a project, including equipment and transportation. Supporting the customer-facing team, you'll be pivotal in equipment planning and allocation, as well as acting as a main technical point of contact for a project. If you're organised, commercially astute and thrive in a fast-paced, ever-changing environment, we want to hear from you. Key Responsibilities: Locate and negotiate prices for orders of sub-hired equipment from the company's suppliers for specific projects. Raise, process and track purchase orders to ensure timely procurement of equipment and services. Coordinate transport and logistics, including booking vehicles and managing deliveries and collections to support project schedules. Produce Risk Assessments and Method Statements (RAMS) for projects and adhere to the company's H&S Policy and current industry regulations and best practice. Help match the client's and crew chief's requirements to available rental stock to maximise profitable delivery and execution on specific projects. Provide out-of-hours support as part of the company call-out service, acting as the main point of contact for customers. Monitor project progress and act as point of contact for the crew chief in the event of any changes or additional requests throughout the project. Keep job files for each project updated and available for input from other team members. Liaise with the Operations team, as required, to coordinate the equipment prep stage of a project within the company's warehouse. Keep the Line Manager, Account Manager / Project Manager and company systems up to date with all aspects of client contact, project progress and prospective commercial contact, both positive and negative. Manage any project changes and customer confirmations, collating and reporting all charges to be invoiced. Provide support to the Directors in other aspects of the business's activity, as required. Keep all work-related information confidential and act in a professional manner at all times, in all work and industry-social situations. Identify any areas of our operation where training and additional skills may benefit you or the business. Provide feedback to Directors on any areas of improvement, development or growth identified, taking a role within the team in problem-solving and contributing to team and business improvement. Manage purchase and rental procurement efficiently, with the aim of maximising rental revenue and resulting profit margins. Keep abreast of any technical issues and new products that will enhance our rental inventory and services offer. Be aware of and comply with the company Health and Safety Policy, ensuring the company's policies, rules, procedures and obligations are observed in carrying out the above duties. Ideal Candidate: Excellent organisational skills, with the ability to manage your own workload whilst working as part of a team. Good communication and interpersonal skills. Good working knowledge of a full range of current lighting and rigging equipment and practices. Strong IT knowledge, with the ability to use spreadsheets and IT to monitor budgets, profit margins and the like. Numerate and commercially astute, with an understanding of profitability and margin. Strong attention to detail and accuracy. Proactive and self-motivated, capable of working on your own initiative in a constantly changing, pressurised environment within a fast-developing company. Able to manage a situation and effectively deal with both junior and senior colleagues. Ability to travel within the UK, Europe and internationally, often at short notice. Working knowledge of lighting networking systems and terminology would be an advantage. Working knowledge of rigging and safe working practices would be an advantage. What We Offer In this role, you'll play a central part in delivering world-class lighting to major events across the UK and Europe. We promote a supportive team environment that values your contributions, alongside training and development opportunities to enhance your skills and grow within a fast-growing company with an outstanding reputation in the industry. Diversity Statement We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. How to Apply To apply for the Project Coordinator position, please send your CV now. Join us in delivering exceptional experiences within the exciting world of live events.

Crewing Coordinator Salary: £27,500 £30,000 per annum Location: Basingstoke About TSL Lighting TSL Lighting is one of the UK's leading independent event lighting and rigging specialists. Operating from our flagship facility at Gateway House in Basingstoke, we supply and support productions across various sectors including live music, concert touring, festivals, corporate events, fashion, theatre, film premieres, broadcast, esports, and immersive experiences throughout the UK, Europe, and beyond. Our excellent reputation is built on meticulous attention to detail, top-quality equipment preparation, and the dedication of our talented team. The Role Reporting to the Crewing Supervisor, the Crewing Coordinator is a key support role at the heart of TSL's operation, responsible for coordinating, allocating and booking the labour required across our productions and projects, while providing practical and administrative assistance to our Directors, Project Management, Hire and Senior Management teams. This is very much a "public face" of the company, so you'll deal courteously with customers, visitors and callers at all times, representing TSL and its reputation impeccably. If you're organised, commercially minded and thrive in a fast-paced, ever-changing environment, we want to hear from you. Key Responsibilities: Allocate crew and labour to the company's projects and productions. Book and schedule freelance sub-contractors for events, as directed by the Project Management team, including raising purchase orders and distributing work schedules. Commercially allocate the appropriate skill and cost of sub-contractors to the correct project roles, ensuring the company neither overpays for over-skilled crew nor lacks the right skill and experience on-site. Negotiate and agree rates and terms for tasks and projects with freelance sub-contractors. Maintain and keep up to date the records of training, skills, qualifications and insurance for freelance sub-contractors. Appraise new sub-contractors applying to provide services to the company. Answer and handle incoming telephone enquiries in a professional and polite manner. Coordinate and allocate the company's in-house production Technicians to projects, monitoring their working hours, shifts and breaks. Book hotels and transport for crew and staff as required. Assist the Operations Department in booking and allocating casual labour for warehouse operations as required. Investigate and resolve discrepancies between sub-contractor invoices and company purchase orders. Ideal Candidate: Good communication and interpersonal skills, with colleagues, suppliers and customers alike. An eloquent and energetic personality, able to negotiate and deal with suppliers and colleagues in a deadline-driven environment. Previous experience in an office or administration role, or similar. Natural commercial awareness, with the ability to see the bigger picture as well as an eye for detail and accuracy. Strong team-working skills, with the flexibility to adapt within a small team and a rapidly changing environment. Strong computer skills and the ability to pick up new programmes and procedures quickly. Effective prioritisation and time management skills. A positive, 'can do' attitude and willingness to assist in all areas of need within the company. A good telephone manner and strong spoken language skills. A methodical, motivated approach with a passion for accuracy and excellence. Proactive and self-motivated, capable of working on your own initiative in a constantly changing, fast-developing company. Experience in the technical theatre or event production industry would be an advantage. A cheerful demeanour, engaging personality and sense of humour would be a huge advantage, along with a good level of personal presentation. What We Offer In this role, you'll play a central part in delivering world-class lighting to major events across the UK and Europe. We promote a supportive team environment that values your contributions, alongside training and development opportunities to enhance your skills and grow within a fast-growing company with an outstanding reputation in the industry. Diversity Statement We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. How to Apply To apply for the Crewing Coordinator position, please send your CV now. Join us in delivering exceptional experiences within the exciting world of live events.

Job Title: Order Processing Coordinator Location: Cambridge Salary: 26,000 - 30,000 Working Pattern: Full-time (Office Based) An established and growing organisation is seeking a proactive and detail-oriented Processing Coordinator to join its central operations team. This role plays a key part in delivering a seamless customer journey, supporting order processing, quotations, and aftersales care. Key Responsibilities: Process customer orders across retail, homecare, and care home sectors Prepare and issue accurate quotations following enquiries and assessments Provide customers with timely updates on delivery schedules and proof of delivery Liaise with third-party warehouse partners to ensure efficient fulfilment Support the sales team with administrative and customer-related tasks Provide product support and guidance over the phone Handle aftersales queries and resolve issues efficiently Maintain accurate records and ensure internal systems are kept up to date Candidate Requirements: Previous experience in a customer service or order processing role Strong organisational skills with excellent attention to detail Confident telephone manner and strong communication skills Understanding of UK geography and ability to plan travel efficiently Ability to work both independently and as part of a team Good IT skills, including experience using internal systems or databases A proactive and positive approach with a strong work ethic This role offers the opportunity to join a collaborative and fast-paced environment, ideal for someone who enjoys delivering excellent customer service while managing multiple priorities. Please apply via the advert or contact Megan at Eclectic Recruitment for more information. We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.

Do you have experience in Stock Forecasting or Supply Chain Coordination? Maybe you've worked in Sales Admin or some other form of customer coordination role. Are you looking for a company with a fantastic team environment, superb prospects and an amazing holiday allowance? This UK office of a highly successful multinational company is looking for a Forecasting Manager to join their team. They offer a salary of up to 27,500 along with a team commission where you can earn another 5,000 pa, a superb working environment and benefits including an amazing 28 days holiday plus bank holidays, a bonus scheme based on individual performance, free parking and a pension. The role come with fantastic prospects for career development. What will you be doing as a Forecasting Manager: Working as part of a team, you will be assisting a range of high profile customers Duties will include: Managing customer orders from start to finish. Making sure electronic orders and forecasts are received correctly Keeping customer and stock information accurate in the company's systems, mainly SAP and EDI Checking for issues between stock orders and forecasts, investigating any issues Liaising with customers about their orders and delivery dates Monitoring customer reserve /consignment stock levels to ensure they are available when needed Working closely with Production, Planning, Warehouse and Finance to ensure products are manufactured, shipped and invoiced correctly Resolving any errors in the SAP system relating to the self-billing process Setting up customer product information in the inhouse system We would LOVE to hear from you if you have the following skills and experience: Previous experience in a similar stock forecasting or supply chain coordination role would be very interesting Experience in Logistics Coordination, Sales Support, Sales Administration Service Coordinator or other similar business to business coordination role would also be suitable Excellent IT skills with the ability to use Excel, Word and Outlook Experience of SAP or EDI systems would be beneficial Excellent communication skills Accurate with a strong eye for detail and the ability to analyse Highly organised and able to meet deadlines What will you get in return for your work as a Forecasting Manager: A salary of 27,500 (rising to 28,5000 after 12 months) Commission scheme based on team performance of up to 5,000 a year 28 days holiday plus bank holidays Private healthcare cashback plan after 6 months Hybrid working Pension scheme Free parking If this sounds like a Forecasting Manager role you would love, please email your CV today Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Job Description - Supply Chain & Procurement RoleLocation: Great YarmouthSalary - dependant on experience As a Supply Chain & Procurement Coordinator / Supply Chain & Procurement Specialist will be responsible for quoting parts required by customers. They manage the daily receipt of local and international supplies, national distribution, and assess customer needs. Operating within the Customer Service Department, the team maintains external contacts with customers and third parties involved in supply processes. This role is based in Great Yarmouth.Key Tasks and Responsibilities of Supply Chain & Procurement Coordinator / Supply Chain & Procurement SpecialistLead and coordinate all supply chain activities.Define sourcing, production, storage, and distribution strategies.Monitor KPIs such as OTIF (On Time In Full), logistics cost, inventory turnover, and lead times.Manage purchasing operations and ensure compliance with procurement cycles.Negotiate contracts and framework agreements with suppliers.Control budgets and spending policies & Execute strategic and tactical purchasing.Negotiate prices, lead times, and terms.Analyse market trends and supply risks.Process purchase orders and follow up on deliveries.Support documentation, tenders, and invoice control.Forecast product and raw material demand.Prepare supply and production plans based on forecasts and stock levels.Coordinate with purchasing and production to avoid stockouts or overstock.Manage domestic and international transportation and distribution.Coordinate with freight forwarders, carriers, and customs agents.Ensure compliance with regulations.Oversee warehouse operations.Maintain accurate and organized inventories, and perform cycle counts and annual stocktakes.Quote products related to services, aiming for the best availability using company tools.Respond quickly to requests for quotations.Identify market developments and new technologies that could add value.Stay informed on relevant laws and regulations.Qualifications and Requirements Supply Chain & Procurement Coordinator / Supply Chain & Procurement SpecialistProven experience in a similar role, experience within a marine environment preferred Proficient in MS Office, CRM, and ERP systems.Strong knowledge of procurement processes and supply chain management.Understanding of Incoterms, customs procedures, and international trade regulations.Inventory management and warehouse operations expertise.Knowledge of demand planning, forecasting, and stock optimization.Contract negotiation and vendor management experience.Analytical & Problem-Solving Skills:Strong decision-making skills under pressure.Excellent written and verbal communication in English (additional languages a plus).Negotiation and persuasion abilities.High attention to detail and accuracy.Ability to prioritize and manage multiple projects.Flexible and proactive in adapting to market and business changes.Able to travel as required,Able to travel to the role based in Great Yarmouth daily

Customer Service Coordinator Location: Aylesford, Kent Pay Rate: £12.71 per hour - PAYE via Pertemps Hours: Monday to Friday, 9:00am to 5:00pm Contract: Temporary to Permanent Benefits: Excellent company benefits while working permanently This is an excellent opportunity for someone with strong customer service skills looking to join a growing business with long-term career prospects. The candidate needs to occasionally support warehouse or van driving operations as business needs require. Customer Service Coordinator Key Responsibilities Making outbound calls to existing customers. Processing customer orders received via telephone and email. Monitoring and managing the company inbox. Assisting customers with enquiries, issues, and open support tickets. Completing general administrative duties. Producing daily reports and updates for management. Maintaining accurate customer records and documentation. Supporting the wider team with various office-based tasks as required. Customer Service Coordinator skills and experience Must have Full UK manual Driving License Excellent communication and interpersonal skills. Good working knowledge of Microsoft Excel and Microsoft Office. Strong organisational skills and attention to detail. Ability to prioritise workload and work independently. Positive, flexible, and professional approach to work. Customer Service Coordinator - additional opportunities and requirements While this is primarily a Customer Service Coordinator role, there may be opportunities to support other areas of the business when required, including: Assisting with local deliveries using a company vehicle. Supporting warehouse operations. Receiving training to become a Forklift Truck Operator (subject to training and business requirements). Receiving training in engineering-related duties for candidates interested in developing additional skills. These duties would only form a small part of the role and would be undertaken as and when required by the business. Benefits once working permanently: 25 days of holiday + Bank Holidays + 1 day for your birthday Private Healthcare Life Insurance Employee Assistance Programme Staff shop Company pension scheme Bonus based on company performance up to 10% Chance to win holiday in UK If you are a customer-focused individual looking for a varied role with long-term potential, we'd love to hear from you. If you are interested and have more questions, please contact Pertemps Maidstone. Interviews are scheduled to take place at the end of this week.

Sea Freight Import Team Leader Right Now Group are recruiting for an experienced Sea Freight Import Team Leader on behalf of a well-established and growing freight forwarding business based in Feltham . This is an excellent opportunity for an experienced Sea Freight Import Operator or Senior Import Operator looking to take the next step in their career into a leadership position. The successful candidate will take responsibility for overseeing the day-to-day sea freight import operation, supporting and mentoring the import team while managing their own portfolio of shipments. You will play a key role in ensuring all import consignments are handled efficiently, compliantly, and to the highest levels of customer service. Working closely with customers, overseas agents, shipping lines, hauliers, customs authorities, and internal departments, you will help drive operational performance, resolve escalated issues, and ensure the smooth movement of sea freight from origin through to final delivery. Key Responsibilities of a Sea Freight Import Team Leader Oversee the day-to-day operations of the Sea Freight Import team. Support, mentor, and provide guidance to Import Operators to ensure high operational standards are maintained. Manage a portfolio of sea freight import shipments from booking through to final delivery. Monitor team workloads and ensure shipments are processed efficiently and within required deadlines. Act as an escalation point for operational issues, customer queries, delays, and complex shipments. Liaise with overseas agents, shipping lines, ports, hauliers, warehouses, customers, and customs authorities. Ensure customs clearance and import documentation are completed accurately and compliantly. Coordinate FCL and LCL import shipments and ensure all deliveries are arranged effectively. Monitor shipment progress and ensure customers receive clear and timely updates. Check supplier invoices and oversee accurate customer invoicing. Ensure shipment files and operational records are completed accurately within the freight forwarding system. Identify opportunities to improve operational processes, efficiency, and customer service. Maintain strong relationships with customers, suppliers, and overseas partners. Ensure the team adheres to HMRC regulations, customs procedures, company policies, and operating standards. Assist with training and onboarding new members of the import team. Work closely with management to support departmental targets, KPIs, and overall business objectives. Skills & Experience Required for a Sea Freight Import Team Leader Previous experience within Sea Freight Imports for a freight forwarding company. Strong understanding of sea freight import procedures, documentation, and customs processes. Experience handling FCL and LCL import shipments. Previous experience mentoring, supporting, or supervising colleagues would be highly advantageous. Excellent communication and customer service skills. Strong organisational skills with the ability to prioritise workloads and manage multiple shipments simultaneously. Confident dealing with operational escalations and resolving issues effectively. Strong attention to detail with a proactive and solutions-focused approach. Good understanding of freight forwarding systems and Microsoft Office. Ability to work independently while also providing leadership and support to a busy operations team. A positive, professional approach with the ability to motivate and develop team members. Experience within a fast-paced freight forwarding environment. Salary & Benefits for a Sea Freight Import Team Leader Salary up to £45,000 , depending on experience. Monday to Friday working hours. Company pension scheme. Annual leave plus Bank Holidays. Ongoing training and career development opportunities. Supportive and collaborative working environment. Opportunity to progress within a growing freight forwarding business. Genuine opportunity to develop your leadership and management career within the logistics industry. Why Apply for this Sea Freight Import Team Leader Position? This is a fantastic opportunity for an experienced Sea Freight Import Operator or Senior Import Operator who is ready to take the next step into a leadership role. You'll play an important role within the import department, supporting the wider team while continuing to manage sea freight operations and customer requirements. You'll have the opportunity to make a real impact on operational performance, customer satisfaction, and the development of the import team. The role would suit an experienced Sea Freight Import Team Leader, Senior Sea Freight Import Operator, Senior Import Coordinator, Ocean Import Team Leader, Ocean Import Operator, Import Supervisor, Freight Forwarding Team Leader, Shipping Team Leader, or Sea Freight Import Coordinator looking to progress their career with a well-established logistics business in the Feltham area. Suitable candidates will be contacted within 24 hours.

German-Speaking Order Processing Coordinator Location: Guildford Salary: 32,000 per annum (negotiable) Working Pattern: Full Time Mon - Fri (9am - 5:30pm) Hybrid Role with Free Parking Join my clients Growing Team! Are you a detail-oriented professional with a passion for order processing and logistics? Do you have a flair for communication, especially in German? If so, I have the perfect opportunity for you! My client is seeking an experienced German-Speaking Order Processing Coordinator to join their dynamic team in Guildford. As this organisation continues to grow, they need someone like you to ensure the smooth handling of their customer orders from start to finish. Your Role: In this exciting position, you will manage the end-to-end customer order cycle, ensuring that every order is processed accurately and efficiently. Your primary responsibilities will include: Order Management: - Receive, validate, and enter customer orders into our ERP systems. - Confirm product availability, pricing, and lead times for our German clients. - Maintain meticulous documentation and order records at every stage. Inventory & Stock Coordination: - Monitor stock levels and coordinate with the warehouse and procurement teams. - Alert relevant teams of low-stock items and shipment delays Customer Communication: - Serve as the main point of contact for B2B clients in Germany. - Provide timely updates on order status and respond promptly to inquiries. Reporting & Continuous Improvement: - Produce regular reports on order performance and identify areas for improvement. - Support initiatives aimed at enhancing order accuracy and customer satisfaction. What We're Looking For: To thrive in this role, you should have: Fluency in written and spoken German. 5+ years of experience in order processing, logistics, or supply chain coordination. Familiarity with international suppliers, particularly those in China. Proficiency in ERP systems and strong Excel/Google Sheets skills. Excellent communication skills and a keen attention to detail. What's in It for You? A competitive salary of 32,000 per annum (negotiable) A hybrid working model offering flexibility. Free parking at our Guildford location. Opportunities for professional growth and development within a supportive team environment. Be Part of Something Great! If you're ready to bring your expertise in order processing and your passion for customer service to our organisation, I want to hear from you! Join my client in delivering exceptional service to their clients while enjoying a vibrant workplace culture. Apply Now! Take the next step in your career and become a vital part of my clients growing team. We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Sales & Service Administrator Salary: £28,000 per annumLocation: Moulton Park, Northampton (office-based)Hours: Monday to Friday, 9:00am-5:00pm (35 hours per week)Contract: Permanent About the Role We are seeking a proactive and customer-focused Sales & Service Administrator to join a growing medical technology business. This varied role sits at the heart of the operation, supporting both customers and field service engineers while ensuring orders, deliveries and service activities run smoothly. You'll be the key link between customers, engineers and internal teams, helping to deliver an exceptional customer experience. Key Responsibilities Process customer orders using SAGE 200 and Microsoft 365 Provide professional customer support via phone and email Coordinate service activities and support field engineers Liaise with customers regarding orders, deliveries and service visits Manage stock records and assist with stock takes Pick, pack and dispatch medical equipment when required Produce shipping labels and documentation, including international shipments Support invoicing and payment follow-ups Maintain accurate records and resolve customer queries efficiently About You You will be organised, adaptable and enjoy working in a fast-paced environment where no two days are the same. Ideally, you will have: Previous experience in sales administration, customer service or service coordination Excellent organisational skills and attention to detail A professional and confident telephone manner Strong communication and problem-solving abilities Good IT skills, including Microsoft Office A positive, team-focused approach The ability to undertake occasional warehouse duties, including lifting and carrying equipment Experience of SAGE 200 or a similar ERP system would be beneficial, although training can be provided. About the Company Our client is an established international manufacturer within the medical diagnostics sector, supplying specialist equipment to healthcare organisations across the UK and globally. They offer a supportive, collaborative culture and genuine opportunities for long-term career development. Benefits Free on-site parking Casual dress code Company meals and social events Company pension and private healthcare after six months 25 days' annual leave plus your birthday off Ongoing training and development opportunities Previous experience as a Sales Administrator, Service Administrator, Customer Service Administrator, Service Coordinator, Sales Support Administrator or Operations Administrator would be highly advantageous. If you're passionate about delivering excellent customer service and enjoy supporting both customers and engineers in a varied role, we'd love to hear from you. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Are you a customer-focused professional looking for your next challenge? We're seeking an Account Support Coordinator to join our growing Fulfilment team in Wrangaton Working with a portfolio of ecommerce and retail customers, you'll play a key role in delivering exceptional service, resolving queries, coordinating shipments and supporting day-to-day account activity. This is an excellent opportunity for someone with customer service, logistics, administration or account support experience who wants to develop a long-term career within Account Management. About the Role What You'll Be Doing Supporting customer accounts and responding to enquiries. Coordinating with Operations, Returns, Finance and Carrier teams. Investigating stock, delivery and shipment queries. Managing returns, claims and service issues. Producing reports and maintaining customer records. Supporting invoicing and account administration. Building strong relationships with customers and internal stakeholders. Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Requirements What We're Looking For Experience in customer service, account support, administration or coordination. Strong communication and relationship-building skills. Excellent organisation and attention to detail. Good Microsoft Office skills, particularly Excel. A proactive, positive and problem-solving mindset. Experience handling shipments, returns or carrier queries. Knowledge of Warehouse Management Systems such as Mintsoft or similar platforms. Experience within ecommerce, fulfilment, third-party logistics, warehousing, distribution or a similar operational environment is desirable. Additional information - Monday to friday 37.5hrs per week Due to the operational nature of the business, additional hours or weekend working may occasionally be necessary. Occasional travel to other depots may be required.