Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Aug 15, 2026
Contractor
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
We're hiring an experienced Senior Growing Assistant to join a successful and forward-thinking soft fruit business based in Ardleigh, Colchester. This is an excellent opportunity for someone with strong horticultural and irrigation experience to play a key role within a modern commercial growing operation. The successful candidate will support the Growing Manager in delivering high-quality Class 1 fruit production through effective irrigation, climate control, crop management, and team support across glasshouse and tunnel operations. Key Responsibilities Crop & Irrigation Management Monitor and manage irrigation and fertigation across all growing sites, with a focus on glasshouse crops Maintain accurate fertiliser and irrigation usage records Operate irrigation software systems including Dream and Talgil Adjust feeding recipes and irrigation strategies in line with crop requirements Support crop trials and report findings to the Growing Manager Maintain high standards of plant health and crop performance Climate & Glasshouse Operations Manage climate control systems including heating, venting, and environmental controls Support maintenance and upkeep of glasshouses and associated systems Report maintenance issues and assist in organising repairs and preventative maintenance Team Support & Supervision Work collaboratively with the wider growing and operational teams Assist with supervising and training team members Share knowledge and best practices to support business objectives Provide weekend and holiday cover where required Candidate Requirements Previous experience within commercial horticulture or soft fruit growing Strong understanding of irrigation and fertigation systems Experience working with glasshouse climate control systems Ability to work independently and as part of a team Good organisational and communication skills Supervisory or team leadership experience beneficial Full UK driving licence To apply for this role, please submit your CV to Pin Point Recruitment.
Aug 15, 2026
Full time
We're hiring an experienced Senior Growing Assistant to join a successful and forward-thinking soft fruit business based in Ardleigh, Colchester. This is an excellent opportunity for someone with strong horticultural and irrigation experience to play a key role within a modern commercial growing operation. The successful candidate will support the Growing Manager in delivering high-quality Class 1 fruit production through effective irrigation, climate control, crop management, and team support across glasshouse and tunnel operations. Key Responsibilities Crop & Irrigation Management Monitor and manage irrigation and fertigation across all growing sites, with a focus on glasshouse crops Maintain accurate fertiliser and irrigation usage records Operate irrigation software systems including Dream and Talgil Adjust feeding recipes and irrigation strategies in line with crop requirements Support crop trials and report findings to the Growing Manager Maintain high standards of plant health and crop performance Climate & Glasshouse Operations Manage climate control systems including heating, venting, and environmental controls Support maintenance and upkeep of glasshouses and associated systems Report maintenance issues and assist in organising repairs and preventative maintenance Team Support & Supervision Work collaboratively with the wider growing and operational teams Assist with supervising and training team members Share knowledge and best practices to support business objectives Provide weekend and holiday cover where required Candidate Requirements Previous experience within commercial horticulture or soft fruit growing Strong understanding of irrigation and fertigation systems Experience working with glasshouse climate control systems Ability to work independently and as part of a team Good organisational and communication skills Supervisory or team leadership experience beneficial Full UK driving licence To apply for this role, please submit your CV to Pin Point Recruitment.
Elvet Recruitment are recruiting for an experienced Senior Site Supervisor on behalf of a market-leading specialist structural / concrete repairs contractor for works across England. The company are an industry leader in their field delivering a number of solutions on bridges & structures nationwide. This large main contractor's specialisms include: Bridge Jacking, Bearing Replacement, Bridge Decking Upgrades, Mechanical Movement Joints, Parapet Renewals, Expansion Joints & general Concrete Repairs / Waterproofing. Projects fall within: Highways, Rail, Nuclear & more. Project values up to 10m. They operate as part of a larger Tier 1 company group with a turnover of 3bn+ meaning significant financial backing, security and the utmost priority on staff development. They're well know throughout this specialist industry for growing some of the most technically competent Engineers & Managers with their high standards. The pipeline of work for this contractor is extensive and spanning several sectors hence the need to bring in some key staff across their offices UK-wide. This role would offer the opportunity for chartership (if desired) & undertaking additional certificates within the industry. ( Please note : this is a nationwide role that will require regular working away). Duties: Manage site team to ensure progress daily Plant / Material checks on site. Assisting Site Agent in daily duties. Adjusting & briefing Risk Assessments and Method Statements. Enforcing strict H&S on site through regular checks & toolbox talks. Managing specialist sub-contractors. Experience Required: Experience in management of structural repair/concrete repair projects. Experience with technical bridges / structures projects Ability to amend RAMS and undertake daily site supervision. Qualifications: CSCS, SSSTS/SMSTS, First Aid are essential. Degree or HNC/HND qualified is beneficial. Remuneration: On offer is a salary of up to 53,000 (doe) plus generous package including: Car or allowance, 7% pension, private health care, death in service benefit, annual leave with option to buy more and more. Contact Andy Gray at Elvet Recruitment for a confidential discussion today.
Aug 15, 2026
Full time
Elvet Recruitment are recruiting for an experienced Senior Site Supervisor on behalf of a market-leading specialist structural / concrete repairs contractor for works across England. The company are an industry leader in their field delivering a number of solutions on bridges & structures nationwide. This large main contractor's specialisms include: Bridge Jacking, Bearing Replacement, Bridge Decking Upgrades, Mechanical Movement Joints, Parapet Renewals, Expansion Joints & general Concrete Repairs / Waterproofing. Projects fall within: Highways, Rail, Nuclear & more. Project values up to 10m. They operate as part of a larger Tier 1 company group with a turnover of 3bn+ meaning significant financial backing, security and the utmost priority on staff development. They're well know throughout this specialist industry for growing some of the most technically competent Engineers & Managers with their high standards. The pipeline of work for this contractor is extensive and spanning several sectors hence the need to bring in some key staff across their offices UK-wide. This role would offer the opportunity for chartership (if desired) & undertaking additional certificates within the industry. ( Please note : this is a nationwide role that will require regular working away). Duties: Manage site team to ensure progress daily Plant / Material checks on site. Assisting Site Agent in daily duties. Adjusting & briefing Risk Assessments and Method Statements. Enforcing strict H&S on site through regular checks & toolbox talks. Managing specialist sub-contractors. Experience Required: Experience in management of structural repair/concrete repair projects. Experience with technical bridges / structures projects Ability to amend RAMS and undertake daily site supervision. Qualifications: CSCS, SSSTS/SMSTS, First Aid are essential. Degree or HNC/HND qualified is beneficial. Remuneration: On offer is a salary of up to 53,000 (doe) plus generous package including: Car or allowance, 7% pension, private health care, death in service benefit, annual leave with option to buy more and more. Contact Andy Gray at Elvet Recruitment for a confidential discussion today.
Interim Repairs Resolution Manager Essex Hybrid working Contract role 350.00pd umbrella I'm currently supporting a housing provider in Essex that is looking for an experienced Repairs Resolution Manager to join its Housing Repairs service. This is a broad operational management role with responsibility for supporting the wider repairs function, leading the support team and driving strong performance across complaints, correspondence, contractor management and financial monitoring. Key responsibilities Managing and developing a team of support staff Ensuring repairs complaints, correspondence and MP/Councillor enquiries are handled within agreed timescales Monitoring service KPIs and addressing areas of underperformance Reviewing contractor performance and escalating concerns where required Producing financial and performance reports Supporting the monitoring of responsive repairs budgets Overseeing repair orders, invoices and management-system records Supporting the recovery of leaseholder and rechargeable repair costs Deputising for the senior repairs manager when required What they're looking for Strong experience within housing repairs, complaints or property services Previous experience managing and developing staff Confidence overseeing complex complaints and high-level correspondence Experience monitoring contractor and service performance Strong analytical, reporting and stakeholder-management skills A good understanding of housing management systems and landlord repair obligations The ability to drive service improvement and maintain high standards of resident care The role offers hybrid working, with two days in the office most weeks .
Aug 15, 2026
Contractor
Interim Repairs Resolution Manager Essex Hybrid working Contract role 350.00pd umbrella I'm currently supporting a housing provider in Essex that is looking for an experienced Repairs Resolution Manager to join its Housing Repairs service. This is a broad operational management role with responsibility for supporting the wider repairs function, leading the support team and driving strong performance across complaints, correspondence, contractor management and financial monitoring. Key responsibilities Managing and developing a team of support staff Ensuring repairs complaints, correspondence and MP/Councillor enquiries are handled within agreed timescales Monitoring service KPIs and addressing areas of underperformance Reviewing contractor performance and escalating concerns where required Producing financial and performance reports Supporting the monitoring of responsive repairs budgets Overseeing repair orders, invoices and management-system records Supporting the recovery of leaseholder and rechargeable repair costs Deputising for the senior repairs manager when required What they're looking for Strong experience within housing repairs, complaints or property services Previous experience managing and developing staff Confidence overseeing complex complaints and high-level correspondence Experience monitoring contractor and service performance Strong analytical, reporting and stakeholder-management skills A good understanding of housing management systems and landlord repair obligations The ability to drive service improvement and maintain high standards of resident care The role offers hybrid working, with two days in the office most weeks .
Elvet Recruitment are recruiting for an experienced Site Agent on behalf of a market-leading specialist structural / concrete repairs contractor for works across England. The company are an industry leader in their field delivering a number of solutions on bridges & structures nationwide. This large main contractor's specialisms include: Bridge Jacking, Bearing Replacement, Bridge Decking Upgrades, Mechanical Movement Joints, Parapet Renewals, Expansion Joints & general Concrete Repairs / Waterproofing. Projects fall within: Highways, Rail, Nuclear & more. Project values up to 10m. They operate as part of a larger Tier 1 company group with a turnover of 3bn+ meaning significant financial backing, security and the utmost priority on staff development. They're well know throughout this specialist industry for growing some of the most technically competent Engineers & Managers with their high standards. The pipeline of work for this contractor is extensive and spanning several sectors hence the need to bring in some key staff across their offices UK-wide. This role would offer the opportunity for chartership (if desired) & undertaking additional certificates within the industry. Progression to Project Manager & other routes on offer. ( Please note : this is a nationwide role that will require regular working away). Duties: Manage site team and supply chain to deliver projects to quality targets and deadlines. Produce construction phase plans and programming works. Writing and adjusting Risk Assessments and Method Statements. Progress reports and meetings with senior management and client. Ordering materials for site and managing supply chain. Daily site diaries. Managing specialist sub-contractors. Experience Required: Experience in management of structural repair/concrete repair projects. Experience with technical bridges / structures projects Ability to write RAMS independently and undertake daily management. Ability to manage project costs and on the ground delivery at all stages. Qualifications: CSCS, SMSTS, First Aid are essential. Degree or HNC/HND qualified is beneficial. Remuneration: On offer is a salary of up to 55,000 (doe) plus generous package including: Car or allowance, pension, private health care, death in service benefit, annual leave and more. Contact Andy Gray at Elvet Recruitment for a confidential discussion today.
Aug 15, 2026
Full time
Elvet Recruitment are recruiting for an experienced Site Agent on behalf of a market-leading specialist structural / concrete repairs contractor for works across England. The company are an industry leader in their field delivering a number of solutions on bridges & structures nationwide. This large main contractor's specialisms include: Bridge Jacking, Bearing Replacement, Bridge Decking Upgrades, Mechanical Movement Joints, Parapet Renewals, Expansion Joints & general Concrete Repairs / Waterproofing. Projects fall within: Highways, Rail, Nuclear & more. Project values up to 10m. They operate as part of a larger Tier 1 company group with a turnover of 3bn+ meaning significant financial backing, security and the utmost priority on staff development. They're well know throughout this specialist industry for growing some of the most technically competent Engineers & Managers with their high standards. The pipeline of work for this contractor is extensive and spanning several sectors hence the need to bring in some key staff across their offices UK-wide. This role would offer the opportunity for chartership (if desired) & undertaking additional certificates within the industry. Progression to Project Manager & other routes on offer. ( Please note : this is a nationwide role that will require regular working away). Duties: Manage site team and supply chain to deliver projects to quality targets and deadlines. Produce construction phase plans and programming works. Writing and adjusting Risk Assessments and Method Statements. Progress reports and meetings with senior management and client. Ordering materials for site and managing supply chain. Daily site diaries. Managing specialist sub-contractors. Experience Required: Experience in management of structural repair/concrete repair projects. Experience with technical bridges / structures projects Ability to write RAMS independently and undertake daily management. Ability to manage project costs and on the ground delivery at all stages. Qualifications: CSCS, SMSTS, First Aid are essential. Degree or HNC/HND qualified is beneficial. Remuneration: On offer is a salary of up to 55,000 (doe) plus generous package including: Car or allowance, pension, private health care, death in service benefit, annual leave and more. Contact Andy Gray at Elvet Recruitment for a confidential discussion today.
Are you an experienced Office Manager or possibly PA/EA with staff management experience? Would you like to work for a Not for Profit organisation close to Bolton town centre that genuinely makes a difference to people's lives every day? Do you enjoy working in a fast paced environment? If so, this Office Manager role could be the perfect opportunity for you. As well as an excellent salary of 29,534, this offers benefits that include 26 days holiday plus bank holidays, discount schemes, health and wellbeing programme, free parking, a pension scheme and regular company events. What will you be doing as an Office Manager? Working in a busy office, you will be responsible for the day-to-day management of the main office, ensuring ensures that facilities, reception, systems, and administrative services operate efficiently. Duties will include: Managing and developing the business support team, including induction, supervision, performance management, appraisal, and training Set clear priorities and work planning for the team to provide delivery of admin and office services Managing all aspects of the office environment, escalating issues to the Facilities Manager, Health and Safety Manager, IT department and colleagues / stakeholders as needed Assisting with facilities-related issues, including repairs, maintenance, and security arrangements Monitoring stock levels and manage inventories office supplies, uniforms, and consumables Working with the Executive Assistant to ensure effective coordination of Executive and organisational administration Providing senior office and administrative support to the Executive Team, including diary planning, meeting arrangements, and travel and accommodation arrangements for senior staff where needed Preparing agendas, meeting papers, minutes, reports, presentations, and correspondence Ensuring all information, records, and documentation are managed including data retention, archiving, and records management Providing support to collate and coordinate information for internal governance processes and external monitoring or reporting Overseeing receipt recording, and monitoring of payments processed What will you get in return for your work as an Office Manager? A salary of 29,534 26 days plus bank holidays Company events Employee discount scheme Free onsite parking Health & wellbeing programme We would LOVE to hear from you if you have the following skills and experience: Previous experience in a similar Office Manager, PA or EA role with previous staff management or supervisory experience Proactve in approach with the ability to both implement and deal with change Able to work in a fast paced environment with changing priorities A strong attention to detail Calm under pressure Highly organised Excellent interpersonal skills Upbeat and friendly character Strong IT skills including Word, Excel, and Outlook and some skills in Powerpoint Your own transport would be beneficial but not essential If this sounds like an Office Manager role you have been looking for, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Aug 15, 2026
Full time
Are you an experienced Office Manager or possibly PA/EA with staff management experience? Would you like to work for a Not for Profit organisation close to Bolton town centre that genuinely makes a difference to people's lives every day? Do you enjoy working in a fast paced environment? If so, this Office Manager role could be the perfect opportunity for you. As well as an excellent salary of 29,534, this offers benefits that include 26 days holiday plus bank holidays, discount schemes, health and wellbeing programme, free parking, a pension scheme and regular company events. What will you be doing as an Office Manager? Working in a busy office, you will be responsible for the day-to-day management of the main office, ensuring ensures that facilities, reception, systems, and administrative services operate efficiently. Duties will include: Managing and developing the business support team, including induction, supervision, performance management, appraisal, and training Set clear priorities and work planning for the team to provide delivery of admin and office services Managing all aspects of the office environment, escalating issues to the Facilities Manager, Health and Safety Manager, IT department and colleagues / stakeholders as needed Assisting with facilities-related issues, including repairs, maintenance, and security arrangements Monitoring stock levels and manage inventories office supplies, uniforms, and consumables Working with the Executive Assistant to ensure effective coordination of Executive and organisational administration Providing senior office and administrative support to the Executive Team, including diary planning, meeting arrangements, and travel and accommodation arrangements for senior staff where needed Preparing agendas, meeting papers, minutes, reports, presentations, and correspondence Ensuring all information, records, and documentation are managed including data retention, archiving, and records management Providing support to collate and coordinate information for internal governance processes and external monitoring or reporting Overseeing receipt recording, and monitoring of payments processed What will you get in return for your work as an Office Manager? A salary of 29,534 26 days plus bank holidays Company events Employee discount scheme Free onsite parking Health & wellbeing programme We would LOVE to hear from you if you have the following skills and experience: Previous experience in a similar Office Manager, PA or EA role with previous staff management or supervisory experience Proactve in approach with the ability to both implement and deal with change Able to work in a fast paced environment with changing priorities A strong attention to detail Calm under pressure Highly organised Excellent interpersonal skills Upbeat and friendly character Strong IT skills including Word, Excel, and Outlook and some skills in Powerpoint Your own transport would be beneficial but not essential If this sounds like an Office Manager role you have been looking for, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Sub Agent / Senior Engineer (Coastal & Sea Defences) Location: Folkestone Rate: £350 - £400 per day (CIS or LTD) Start: ASAP Duration: 1 Year (Long-term project) Project Overview We are seeking an experienced Sub Agent or step-up Senior Engineer to oversee the delivery of a major coastal sea defence scheme in Folkestone. This is a secure, 1-year contract package focusing on critical maritime protection assets, including coastal repairs, rock revetments, and concrete defence structures. Whether you are an established Sub Agent or a capable Senior Engineer looking to step into management, you will work closely with the Project Manager to run site teams, manage subcontractors, and ensure works are executed safely, efficiently, and in strict accordance with environmental and tidal constraints. Key Responsibilities Section Management: Take full responsibility for the day-to-day coordination and physical delivery of coastal defence repairs, revetments, and concrete structural elements. Temporary Works: Act as the Temporary Works Coordinator (TWC) on site, managing the temporary works register, verifying designs, and signing off permits for marine and coastal operations. Tidal & Environmental Planning: Plan and manage short-term look-ahead programmes (3-week / 4-week), tailoring site logistics and daily shifts around tidal windows and sea conditions. Engineering & Quality Assurance: Oversee site engineering control, ensuring Inspection Test Plans (ITPs), material specifications (e.g., armour stone, marine concrete), and quality documentation are rigorously completed. Safety & Compliance: Lead site safety, brief Risk Assessments and Method Statements (RAMS), conduct toolbox talks, and enforce strict environmental controls for working in sensitive marine habitats. Requirements Civils & Marine Experience: Proven track record as a Sub Agent or Senior Engineer within heavy civil engineering, specifically with experience in sea defences, coastal repairs, rock revetments, or marine structures. Mandatory Ticket: Temporary Works Coordinator (TWC) qualification is essential. Education: HNC, HND, or Degree in Civil Engineering (or equivalent experience). Certifications: SMSTS (Site Management Safety Training Scheme) CSCS Card (Black or Gold) First Aid at Work If this is something that interests you please apply or reach out directly. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Aug 15, 2026
Contractor
Sub Agent / Senior Engineer (Coastal & Sea Defences) Location: Folkestone Rate: £350 - £400 per day (CIS or LTD) Start: ASAP Duration: 1 Year (Long-term project) Project Overview We are seeking an experienced Sub Agent or step-up Senior Engineer to oversee the delivery of a major coastal sea defence scheme in Folkestone. This is a secure, 1-year contract package focusing on critical maritime protection assets, including coastal repairs, rock revetments, and concrete defence structures. Whether you are an established Sub Agent or a capable Senior Engineer looking to step into management, you will work closely with the Project Manager to run site teams, manage subcontractors, and ensure works are executed safely, efficiently, and in strict accordance with environmental and tidal constraints. Key Responsibilities Section Management: Take full responsibility for the day-to-day coordination and physical delivery of coastal defence repairs, revetments, and concrete structural elements. Temporary Works: Act as the Temporary Works Coordinator (TWC) on site, managing the temporary works register, verifying designs, and signing off permits for marine and coastal operations. Tidal & Environmental Planning: Plan and manage short-term look-ahead programmes (3-week / 4-week), tailoring site logistics and daily shifts around tidal windows and sea conditions. Engineering & Quality Assurance: Oversee site engineering control, ensuring Inspection Test Plans (ITPs), material specifications (e.g., armour stone, marine concrete), and quality documentation are rigorously completed. Safety & Compliance: Lead site safety, brief Risk Assessments and Method Statements (RAMS), conduct toolbox talks, and enforce strict environmental controls for working in sensitive marine habitats. Requirements Civils & Marine Experience: Proven track record as a Sub Agent or Senior Engineer within heavy civil engineering, specifically with experience in sea defences, coastal repairs, rock revetments, or marine structures. Mandatory Ticket: Temporary Works Coordinator (TWC) qualification is essential. Education: HNC, HND, or Degree in Civil Engineering (or equivalent experience). Certifications: SMSTS (Site Management Safety Training Scheme) CSCS Card (Black or Gold) First Aid at Work If this is something that interests you please apply or reach out directly. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Property Operations Manager 6-Month Contract Inside IR35 competitive day rate Home based with occasional site meetings across the region- Worcester/Gloucestershire/West midlands Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)
Aug 15, 2026
Contractor
Property Operations Manager 6-Month Contract Inside IR35 competitive day rate Home based with occasional site meetings across the region- Worcester/Gloucestershire/West midlands Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)
Operations Manager Social Housing Repairs & Maintenance Location: Bristol Hours: Monday to Friday, 40 hours per week Flexible working available once embedded into the role About the Role Build Recruitment is representing a leading social housing contractor who is looking to appoint an experienced Operations Manager to oversee repairs and maintenance contracts across the Bristol area. This is an excellent opportunity for an experienced housing professional looking to take the next step in their career , with responsibility for operational delivery, team leadership, commercial performance and P&L. You ll play a key role in leading the operational function, ensuring services are delivered safely, efficiently and to a high standard, while maintaining strong relationships with clients and delivering excellent outcomes for residents. The Role As Operations Manager, you will lead and develop operational teams responsible for the successful delivery of social housing repairs and maintenance services. You will have responsibility for operational performance, resources, customer outcomes and commercial results, working closely with senior management, clients and supply-chain partners to drive continuous improvement. Key Responsibilities Lead, manage and develop operational teams delivering social housing repairs and maintenance. Oversee service delivery, programmes, resources and operational performance. Take ownership of P&L, budgets, costs and commercial performance . Monitor KPIs, WIP, productivity, customer satisfaction and contractual targets. Build and maintain strong relationships with clients and key stakeholders. Attend client and performance meetings, providing clear operational and commercial updates. Coordinate operational teams and subcontractors to ensure effective service delivery. Identify opportunities to improve productivity, efficiency and customer outcomes. Ensure Health & Safety, compliance and contractual standards are consistently maintained. Support the continued development and growth of the operational function. What We're Looking For Proven experience within social housing repairs, maintenance or property services . Strong experience managing operational teams and resources. A good understanding of contract performance, KPIs and commercial management. Experience with P&L or budget responsibility . Excellent leadership, communication and stakeholder-management skills. Strong commercial awareness and a focus on delivering excellent customer outcomes. A proactive, organised and results-driven approach. Full UK Driving Licence. What's in It for You? Competitive salary package. Company car or car allowance. holiday plus bank holidays, with the option to buy or sell leave. Company pension scheme Discounted healthcare scheme. High street and lifestyle discounts. Paid volunteering day. Long service awards. Career development and progression opportunities. Flexible working available once you are fully embedded into the role. If you re an experienced social housing professional looking for your next career step into Operations Management , with the opportunity to take ownership of people, performance and P&L, this could be an excellent opportunity to progress your career. For more information, please contact Kirsty at Build Recruitment on (phone number removed).
Aug 14, 2026
Full time
Operations Manager Social Housing Repairs & Maintenance Location: Bristol Hours: Monday to Friday, 40 hours per week Flexible working available once embedded into the role About the Role Build Recruitment is representing a leading social housing contractor who is looking to appoint an experienced Operations Manager to oversee repairs and maintenance contracts across the Bristol area. This is an excellent opportunity for an experienced housing professional looking to take the next step in their career , with responsibility for operational delivery, team leadership, commercial performance and P&L. You ll play a key role in leading the operational function, ensuring services are delivered safely, efficiently and to a high standard, while maintaining strong relationships with clients and delivering excellent outcomes for residents. The Role As Operations Manager, you will lead and develop operational teams responsible for the successful delivery of social housing repairs and maintenance services. You will have responsibility for operational performance, resources, customer outcomes and commercial results, working closely with senior management, clients and supply-chain partners to drive continuous improvement. Key Responsibilities Lead, manage and develop operational teams delivering social housing repairs and maintenance. Oversee service delivery, programmes, resources and operational performance. Take ownership of P&L, budgets, costs and commercial performance . Monitor KPIs, WIP, productivity, customer satisfaction and contractual targets. Build and maintain strong relationships with clients and key stakeholders. Attend client and performance meetings, providing clear operational and commercial updates. Coordinate operational teams and subcontractors to ensure effective service delivery. Identify opportunities to improve productivity, efficiency and customer outcomes. Ensure Health & Safety, compliance and contractual standards are consistently maintained. Support the continued development and growth of the operational function. What We're Looking For Proven experience within social housing repairs, maintenance or property services . Strong experience managing operational teams and resources. A good understanding of contract performance, KPIs and commercial management. Experience with P&L or budget responsibility . Excellent leadership, communication and stakeholder-management skills. Strong commercial awareness and a focus on delivering excellent customer outcomes. A proactive, organised and results-driven approach. Full UK Driving Licence. What's in It for You? Competitive salary package. Company car or car allowance. holiday plus bank holidays, with the option to buy or sell leave. Company pension scheme Discounted healthcare scheme. High street and lifestyle discounts. Paid volunteering day. Long service awards. Career development and progression opportunities. Flexible working available once you are fully embedded into the role. If you re an experienced social housing professional looking for your next career step into Operations Management , with the opportunity to take ownership of people, performance and P&L, this could be an excellent opportunity to progress your career. For more information, please contact Kirsty at Build Recruitment on (phone number removed).
A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.
Aug 14, 2026
Full time
A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.
The Procurement & Commercial Manager will oversee procurement and commercial activities within the property department, ensuring processes are efficient and compliant. Based in London, this role is key to maintaining smooth operations and achieving value for money in the public sector. Client Details Our client is a large London local authority committed to delivering high-quality housing, repairs, maintenance and asset services to residents. As part of an ongoing transformation programme, they are seeking a Procurement & Commercial Manager to lead procurement, commercial governance and contract management activities across Housing Services. This is an excellent opportunity for a commercially astute professional to oversee major service contracts, drive value for money, manage contractor performance and support service improvement across repairs, maintenance and investment programmes. The successful candidate will manage a small commercial team while helping shape procurement strategy, strengthen contract governance and support regulatory priorities including damp & mould and disrepair. Description Lead procurement and commercial activities across Housing Services. Manage procurement exercises for repairs, maintenance, major works, professional services and housing-related contracts. Ensure compliance with procurement legislation, governance requirements and Council policies. Oversee contract mobilisation, onboarding and demobilisation of contractors. Manage procurement routes including Dynamic Purchasing Systems (DPS), frameworks and direct awards. Maintain Housing Services' contract register and contract management systems. Provide commercial and contractual advice to operational teams and senior stakeholders. Oversee contract performance, KPI management, contractor compliance and commercial risk. Manage contract variations, change controls, extensions and renewals. Support pricing reviews, Schedule of Rates (SOR) management and value-for-money initiatives. Lead procurement planning, tender evaluations and contract award processes. Prepare reports, business cases, governance papers and procurement recommendations. Develop procurement procedures, guidance and contract management best practice. Support social value, sustainability and supplier diversity objectives. Build strong relationships with internal stakeholders, contractors, consultants and legal advisors. Lead and develop a team of Quantity Surveyors, Procurement Managers and Commercial Managers. Profile Significant experience in procurement, commercial management or contract management. Strong understanding of public sector procurement and governance requirements. Experience managing contractor mobilisation and demobilisation. Knowledge of housing repairs, maintenance, capital works or property services contracts. Strong commercial awareness including SOR contracts, valuations and cost control. Experience managing procurement exercises from strategy through to contract award. Proven track record of delivering value for money, efficiencies and commercial improvements. Strong stakeholder management, negotiation and communication skills. Experience leading and developing commercial or procurement teams. Ability to manage multiple priorities within a fast-paced operational environment. Job Offer Salary ranging from 66k- 70k Opportunity to shape procurement and commercial strategy across a large housing portfolio. Management responsibility for a growing commercial team. Exposure to high-profile repairs, maintenance and investment contracts. Hybrid working (3 days office / 2 days home). 30 days annual leave plus public holidays. Excellent Local Government Pension Scheme. Strong professional development and career progression opportunities. Collaborative team culture with the opportunity to make a genuine impact for residents.
Aug 14, 2026
Full time
The Procurement & Commercial Manager will oversee procurement and commercial activities within the property department, ensuring processes are efficient and compliant. Based in London, this role is key to maintaining smooth operations and achieving value for money in the public sector. Client Details Our client is a large London local authority committed to delivering high-quality housing, repairs, maintenance and asset services to residents. As part of an ongoing transformation programme, they are seeking a Procurement & Commercial Manager to lead procurement, commercial governance and contract management activities across Housing Services. This is an excellent opportunity for a commercially astute professional to oversee major service contracts, drive value for money, manage contractor performance and support service improvement across repairs, maintenance and investment programmes. The successful candidate will manage a small commercial team while helping shape procurement strategy, strengthen contract governance and support regulatory priorities including damp & mould and disrepair. Description Lead procurement and commercial activities across Housing Services. Manage procurement exercises for repairs, maintenance, major works, professional services and housing-related contracts. Ensure compliance with procurement legislation, governance requirements and Council policies. Oversee contract mobilisation, onboarding and demobilisation of contractors. Manage procurement routes including Dynamic Purchasing Systems (DPS), frameworks and direct awards. Maintain Housing Services' contract register and contract management systems. Provide commercial and contractual advice to operational teams and senior stakeholders. Oversee contract performance, KPI management, contractor compliance and commercial risk. Manage contract variations, change controls, extensions and renewals. Support pricing reviews, Schedule of Rates (SOR) management and value-for-money initiatives. Lead procurement planning, tender evaluations and contract award processes. Prepare reports, business cases, governance papers and procurement recommendations. Develop procurement procedures, guidance and contract management best practice. Support social value, sustainability and supplier diversity objectives. Build strong relationships with internal stakeholders, contractors, consultants and legal advisors. Lead and develop a team of Quantity Surveyors, Procurement Managers and Commercial Managers. Profile Significant experience in procurement, commercial management or contract management. Strong understanding of public sector procurement and governance requirements. Experience managing contractor mobilisation and demobilisation. Knowledge of housing repairs, maintenance, capital works or property services contracts. Strong commercial awareness including SOR contracts, valuations and cost control. Experience managing procurement exercises from strategy through to contract award. Proven track record of delivering value for money, efficiencies and commercial improvements. Strong stakeholder management, negotiation and communication skills. Experience leading and developing commercial or procurement teams. Ability to manage multiple priorities within a fast-paced operational environment. Job Offer Salary ranging from 66k- 70k Opportunity to shape procurement and commercial strategy across a large housing portfolio. Management responsibility for a growing commercial team. Exposure to high-profile repairs, maintenance and investment contracts. Hybrid working (3 days office / 2 days home). 30 days annual leave plus public holidays. Excellent Local Government Pension Scheme. Strong professional development and career progression opportunities. Collaborative team culture with the opportunity to make a genuine impact for residents.
Smart10 Ltd, Trading as SMT Recruitment
Puckeridge, Hertfordshire
Job Title: Junior Property Manager / Property Manager Salary: £30,000 - £45,000 Location: Ware Contract: Permanent, Full Time Hours: Monday to Friday 9-5pm (1hr lunch) Company: Our client, a well-established Property Management Company based in Ware , is seeking a Junior Property Manager to oversee and manage a diverse portfolio, including blocks of flats and estate of houses. The successful candidate will work closely with Residential Management Companies, RTM Companies, and Landlords, delivering bespoke property management services that ensure full compliance with relevant legislation and legal frameworks. Responsibilities: Property Portfolio Management: Manage a portfolio of properties, ensuring the day-to-day operations run smoothly and efficiently. Client Liaison: Communicate regularly with clients, including Residential Management Companies, RTM Companies, and Landlords, to understand their needs and ensure satisfaction with the management service. Legal Compliance: Ensure all properties within the portfolio are compliant with current property laws, regulations, and legal frameworks, including health and safety, tenancy agreements, and property inspections. Reporting and Documentation: Maintain accurate and up-to-date records for all properties under management, providing clear, transparent, and timely reports to clients as needed. Tenant Relations: Support the Senior Property Manager in handling tenant inquiries, resolving issues, and maintaining positive tenant relationships. Maintenance and Repairs: Coordinate maintenance and repair services for properties, ensuring that work is completed efficiently and within budget. Financial Administration: Assist with budgeting, invoicing, and payment tracking for property-related services and costs. Property Inspections: Conduct regular inspections of properties within the portfolio to identify issues or areas needing attention. Emergency Response: Provide support during emergencies or urgent situations involving properties under management. Skills & Experience Required: A minimum of 1 years experience in property management or a related field is preferred. Fresh graduates with an interest in property management are also welcome to apply. Excellent communication skills, both written and verbal, with the ability to build relationships with clients and tenants. Strong organisational and time-management abilities, with attention to detail and the ability to handle multiple tasks simultaneously. Strong analytical and problem-solving skills, with the ability to find solutions under pressure. Proficiency in Microsoft Office and property management software is desirable (Qube) A basic understanding of property laws, leases, and regulations is an advantage, but training will be provided. A full UK driving license and access to your own vehicle are preferred due to the nature of the role. Company Benefits: 28 days holiday including bank holidays Government Pension scheme Parking available Staff events Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
Aug 14, 2026
Full time
Job Title: Junior Property Manager / Property Manager Salary: £30,000 - £45,000 Location: Ware Contract: Permanent, Full Time Hours: Monday to Friday 9-5pm (1hr lunch) Company: Our client, a well-established Property Management Company based in Ware , is seeking a Junior Property Manager to oversee and manage a diverse portfolio, including blocks of flats and estate of houses. The successful candidate will work closely with Residential Management Companies, RTM Companies, and Landlords, delivering bespoke property management services that ensure full compliance with relevant legislation and legal frameworks. Responsibilities: Property Portfolio Management: Manage a portfolio of properties, ensuring the day-to-day operations run smoothly and efficiently. Client Liaison: Communicate regularly with clients, including Residential Management Companies, RTM Companies, and Landlords, to understand their needs and ensure satisfaction with the management service. Legal Compliance: Ensure all properties within the portfolio are compliant with current property laws, regulations, and legal frameworks, including health and safety, tenancy agreements, and property inspections. Reporting and Documentation: Maintain accurate and up-to-date records for all properties under management, providing clear, transparent, and timely reports to clients as needed. Tenant Relations: Support the Senior Property Manager in handling tenant inquiries, resolving issues, and maintaining positive tenant relationships. Maintenance and Repairs: Coordinate maintenance and repair services for properties, ensuring that work is completed efficiently and within budget. Financial Administration: Assist with budgeting, invoicing, and payment tracking for property-related services and costs. Property Inspections: Conduct regular inspections of properties within the portfolio to identify issues or areas needing attention. Emergency Response: Provide support during emergencies or urgent situations involving properties under management. Skills & Experience Required: A minimum of 1 years experience in property management or a related field is preferred. Fresh graduates with an interest in property management are also welcome to apply. Excellent communication skills, both written and verbal, with the ability to build relationships with clients and tenants. Strong organisational and time-management abilities, with attention to detail and the ability to handle multiple tasks simultaneously. Strong analytical and problem-solving skills, with the ability to find solutions under pressure. Proficiency in Microsoft Office and property management software is desirable (Qube) A basic understanding of property laws, leases, and regulations is an advantage, but training will be provided. A full UK driving license and access to your own vehicle are preferred due to the nature of the role. Company Benefits: 28 days holiday including bank holidays Government Pension scheme Parking available Staff events Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
EXMOOR NATIONAL PARK AUTHORITY
Dulverton, Somerset
Senior Facilities Officer Dulverton, Somerset About Us Exmoor National Park is a unique and beautiful part of the country. Our vision is that Exmoor remains a beautiful landscape, leading the response to climate change and nature recovery, a welcoming place for all, as well as a great place to live, work and do business. We are now looking for a Senior Facilities Officer to join us on a permanent, full-time basis, although part-time working will also be considered. The Benefits - Salary of £37,280 - £41,771 per annum (pro rata for part-time) - Generous annual leave plus bank holidays (pro rata for part-time) - Local Government Pension Scheme - Paid sickness, parental and compassionate leave, plus time off for dependants - Time off to attend medical appointments - Access to trained Mental Health First Aiders and a 24/7 confidential helpline This is a fantastic opportunity for an IOSH-qualified facilities management professional with leadership expertise to join an organisation responsible for one of the most diverse and significant property portfolios of any National Park Authority in England. You ll discover a friendly and collaborative team where people genuinely support one another; there are staff forums, study days and National Park networking activities that help create a rewarding and inclusive place to work. The Role As a Senior Facilities Officer, you will provide operational leadership for the Authority's facilities function, ensuring our buildings, public facilities, vehicles and associated services remain safe, compliant, well maintained and fit for purpose. You'll co-ordinate and prioritise facilities activities across our diverse estate, managing the Facilities team and contractors whilst ensuring statutory compliance requirements are effectively delivered and monitored. Helping to maintain high standards across the Authority, you'll ensure facilities are well presented, vehicles remain safe and available for staff, statutory records are maintained and our buildings continue to deliver best value, efficiency and carbon targets. About You To be considered as our Senior Facilities Officer, you will need: - Experience of supervising or managing a facilities management team - Experience appointing, managing and evaluating contractors - Proven experience applying health and safety legislation across facilities management, including asbestos, Legionella, PAT testing and ladder inspections - In-depth knowledge of facilities management across a wide range of services, equipment, materials and repairs - Knowledge of the Construction (Design and Management) Regulations 2015 and building construction and maintenance - Excellent project management skills - Strong problem-solving and analytical skills - Good IT skills - A full driving licence - IOSH Managing Safely or an equivalent practical health and safety qualification, such as Legionella, asbestos or fire safety management The closing date for this role is 9th September 2026. Other organisations may call this role Facilities Manager, Estates Officer, Estates and Facilities Manager, Facilities Supervisor, Property and Facilities Manager, Building Services Manager, Facilities Co-ordinator, or Estates Co-ordinator. Webrecruit and Exmoor National Park Authority are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to develop your career as our Senior Facilities Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Aug 14, 2026
Full time
Senior Facilities Officer Dulverton, Somerset About Us Exmoor National Park is a unique and beautiful part of the country. Our vision is that Exmoor remains a beautiful landscape, leading the response to climate change and nature recovery, a welcoming place for all, as well as a great place to live, work and do business. We are now looking for a Senior Facilities Officer to join us on a permanent, full-time basis, although part-time working will also be considered. The Benefits - Salary of £37,280 - £41,771 per annum (pro rata for part-time) - Generous annual leave plus bank holidays (pro rata for part-time) - Local Government Pension Scheme - Paid sickness, parental and compassionate leave, plus time off for dependants - Time off to attend medical appointments - Access to trained Mental Health First Aiders and a 24/7 confidential helpline This is a fantastic opportunity for an IOSH-qualified facilities management professional with leadership expertise to join an organisation responsible for one of the most diverse and significant property portfolios of any National Park Authority in England. You ll discover a friendly and collaborative team where people genuinely support one another; there are staff forums, study days and National Park networking activities that help create a rewarding and inclusive place to work. The Role As a Senior Facilities Officer, you will provide operational leadership for the Authority's facilities function, ensuring our buildings, public facilities, vehicles and associated services remain safe, compliant, well maintained and fit for purpose. You'll co-ordinate and prioritise facilities activities across our diverse estate, managing the Facilities team and contractors whilst ensuring statutory compliance requirements are effectively delivered and monitored. Helping to maintain high standards across the Authority, you'll ensure facilities are well presented, vehicles remain safe and available for staff, statutory records are maintained and our buildings continue to deliver best value, efficiency and carbon targets. About You To be considered as our Senior Facilities Officer, you will need: - Experience of supervising or managing a facilities management team - Experience appointing, managing and evaluating contractors - Proven experience applying health and safety legislation across facilities management, including asbestos, Legionella, PAT testing and ladder inspections - In-depth knowledge of facilities management across a wide range of services, equipment, materials and repairs - Knowledge of the Construction (Design and Management) Regulations 2015 and building construction and maintenance - Excellent project management skills - Strong problem-solving and analytical skills - Good IT skills - A full driving licence - IOSH Managing Safely or an equivalent practical health and safety qualification, such as Legionella, asbestos or fire safety management The closing date for this role is 9th September 2026. Other organisations may call this role Facilities Manager, Estates Officer, Estates and Facilities Manager, Facilities Supervisor, Property and Facilities Manager, Building Services Manager, Facilities Co-ordinator, or Estates Co-ordinator. Webrecruit and Exmoor National Park Authority are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to develop your career as our Senior Facilities Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Operations Manager - Agriculture, Commercial & Events About EAF Group Ltd EAF Group Ltd is a diverse and growing business operating across agriculture, manufacturing, property, retail, transport and events throughout East Anglia and the South East. Our activities include: Wholesale animal feed distribution Operation of retail animal and pet feed outlets Production and packing of straw and grass-based animal feed and bedding products Growing 200ha of specialist grasses, along with pumpkins, tulips and other crops for our events Industrial property lettings Operation of a garden centre Management of a fleet of articulated lorries Delivery of seasonal farm-based events As our business continues to grow, we are seeking an experienced and highly motivated Operations Manager to oversee the day-to-day management of our diverse operations. The Role This is a varied, hands-on senior management position requiring a practical individual with excellent leadership, organisational and communication skills. Reporting directly to the Directors, you will be responsible for ensuring that all areas of the business operate efficiently, safely and profitably. The successful candidate will be proactive, commercially aware and capable of managing multiple projects and teams simultaneously. While you won't be expected to carry out every task yourself, you will be responsible for ensuring the work is completed to a high standard by the appropriate people. Key Responsibilities Animal Feed Business Oversee the day-to-day operation of the wholesale animal feed business and production facility. Manage stock, logistics and operational performance. With the support of our office, liaise with suppliers, customers and transport providers. Farming Operations Manage all agricultural activities including the production of grass, pumpkins, tulips, flowers and other crops. Plan and coordinate seasonal workloads. Work closely with farm staff and contractors to achieve production targets. Ensure machinery, labour and resources are effectively utilised. Procurement & Manufacturing Negotiate contracts with farmers for the growing and supply of raw materials. Source additional raw materials from the open market. Work alongside the manufacturing operation to ensure continuity of supply. Property Management Act as the first point of contact for tenants within the company's industrial property portfolio. Coordinate maintenance, repairs and tenant communications. Manage occupancy and ensure a high level of customer service. Events Assist in the planning, preparation and delivery of seasonal farm-based events. Coordinate operational activities to ensure successful event delivery. Work alongside the events team to maintain high visitor standards. Transport & Logistics Assist in overseeing the company's fleet of articulated lorries. Coordinate transport requirements across the business. Ensure compliance with transport legislation and operational standards. Leadership & Management Lead, motivate and manage staff across multiple business divisions. Develop effective working relationships with employees, customers, contractors and suppliers. Ensure clear communication across all departments. Identify operational improvements and implement practical solutions. Health & Safety Ensure compliance with all Health & Safety legislation across the business. Promote a strong safety culture throughout all operations. Maintain appropriate risk assessments, policies and procedures. Ensure all staff receive appropriate training and operate safely. About You The successful candidate will demonstrate: Previous experience in an operations management or senior management role. Strong people management and leadership skills. Experience within agriculture, farming or a related industry. Excellent organisational and planning abilities. A practical, proactive and solution-focused approach. Strong communication and negotiation skills. Commercial awareness and sound decision-making ability. Confidence managing multiple business activities simultaneously. A "can-do" attitude with the ability to ensure projects are completed effectively. Good IT and administrative skills. Desirable Experience Agricultural production or crop management. Feed, livestock or agricultural supply industries. Property or facilities management. Event operations. Transport and logistics management. Health & Safety management qualifications or experience. What We Offer A varied and rewarding senior management role. The opportunity to work across a unique and diverse business. A supportive, family-owned business environment. Competitive salary based on experience. Long-term career development opportunities. Company vehicle (if applicable). Pension scheme and other benefits. If you are an experienced manager who enjoys variety, thrives on responsibility and has the ability to bring people together to achieve results, we would like to hear from you. You can also apply for this role by clicking the Apply Button.
Aug 14, 2026
Full time
Operations Manager - Agriculture, Commercial & Events About EAF Group Ltd EAF Group Ltd is a diverse and growing business operating across agriculture, manufacturing, property, retail, transport and events throughout East Anglia and the South East. Our activities include: Wholesale animal feed distribution Operation of retail animal and pet feed outlets Production and packing of straw and grass-based animal feed and bedding products Growing 200ha of specialist grasses, along with pumpkins, tulips and other crops for our events Industrial property lettings Operation of a garden centre Management of a fleet of articulated lorries Delivery of seasonal farm-based events As our business continues to grow, we are seeking an experienced and highly motivated Operations Manager to oversee the day-to-day management of our diverse operations. The Role This is a varied, hands-on senior management position requiring a practical individual with excellent leadership, organisational and communication skills. Reporting directly to the Directors, you will be responsible for ensuring that all areas of the business operate efficiently, safely and profitably. The successful candidate will be proactive, commercially aware and capable of managing multiple projects and teams simultaneously. While you won't be expected to carry out every task yourself, you will be responsible for ensuring the work is completed to a high standard by the appropriate people. Key Responsibilities Animal Feed Business Oversee the day-to-day operation of the wholesale animal feed business and production facility. Manage stock, logistics and operational performance. With the support of our office, liaise with suppliers, customers and transport providers. Farming Operations Manage all agricultural activities including the production of grass, pumpkins, tulips, flowers and other crops. Plan and coordinate seasonal workloads. Work closely with farm staff and contractors to achieve production targets. Ensure machinery, labour and resources are effectively utilised. Procurement & Manufacturing Negotiate contracts with farmers for the growing and supply of raw materials. Source additional raw materials from the open market. Work alongside the manufacturing operation to ensure continuity of supply. Property Management Act as the first point of contact for tenants within the company's industrial property portfolio. Coordinate maintenance, repairs and tenant communications. Manage occupancy and ensure a high level of customer service. Events Assist in the planning, preparation and delivery of seasonal farm-based events. Coordinate operational activities to ensure successful event delivery. Work alongside the events team to maintain high visitor standards. Transport & Logistics Assist in overseeing the company's fleet of articulated lorries. Coordinate transport requirements across the business. Ensure compliance with transport legislation and operational standards. Leadership & Management Lead, motivate and manage staff across multiple business divisions. Develop effective working relationships with employees, customers, contractors and suppliers. Ensure clear communication across all departments. Identify operational improvements and implement practical solutions. Health & Safety Ensure compliance with all Health & Safety legislation across the business. Promote a strong safety culture throughout all operations. Maintain appropriate risk assessments, policies and procedures. Ensure all staff receive appropriate training and operate safely. About You The successful candidate will demonstrate: Previous experience in an operations management or senior management role. Strong people management and leadership skills. Experience within agriculture, farming or a related industry. Excellent organisational and planning abilities. A practical, proactive and solution-focused approach. Strong communication and negotiation skills. Commercial awareness and sound decision-making ability. Confidence managing multiple business activities simultaneously. A "can-do" attitude with the ability to ensure projects are completed effectively. Good IT and administrative skills. Desirable Experience Agricultural production or crop management. Feed, livestock or agricultural supply industries. Property or facilities management. Event operations. Transport and logistics management. Health & Safety management qualifications or experience. What We Offer A varied and rewarding senior management role. The opportunity to work across a unique and diverse business. A supportive, family-owned business environment. Competitive salary based on experience. Long-term career development opportunities. Company vehicle (if applicable). Pension scheme and other benefits. If you are an experienced manager who enjoys variety, thrives on responsibility and has the ability to bring people together to achieve results, we would like to hear from you. You can also apply for this role by clicking the Apply Button.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Group Operational Finance Manager to join our Group Finance team. Based from our Head Office in Stratford, East London, the role offers hybrid working alongside flexibility for multi-site engagement and regular travel to Southampton to support operational finance activities across the wider group. As Group Operational Finance Manager, you will act as deputy to the Finance Director - Group Operational Finance and lead the day-to-day operational performance of the Group's transactional finance functions. You will play a key role in driving financial controls, process efficiency, cash management and operational performance across Accounts Receivable, Accounts Payable, Credit Control, Payroll, Treasury and Transactional Tax functions. What You'll Deliver Lead the day-to-day operational performance of transactional finance teams across AR, AP, Credit Control, Payroll, Treasury, Subcontractor Ledger and Transactional Tax functions. Ensure accurate, timely and compliant processing across all transactional finance activities, meeting agreed KPIs, SLAs and control standards. Support Group cashflow forecasting and drive improvements in debtor days, aged debt reduction and supplier payment controls. Ensure compliance with VAT, CIS, payroll legislation and internal control frameworks, supporting internal and external audit requirements. Support the implementation of scalable shared service models, standardised processes and performance dashboards. Lead process improvements, workflow automation and systems optimisation initiatives across operational finance functions. Support key workstreams within the Group ERP transformation programme (Building Futures), including process mapping, testing, data migration and go-live readiness. Produce KPI reporting and dashboards for senior stakeholders, delivering clear operational and financial insight. Manage, coach and develop operational finance team leaders and managers, fostering a culture of accountability and continuous improvement. Support the integration of new businesses into Group systems, processes and operational finance structures. About You Strong operational finance leadership experience across Accounts Payable, Accounts Receivable, Credit Control, Payroll, Treasury and VAT/CIS functions. Experience managing transactional finance teams within medium to large organisations. Strong understanding of financial controls, reconciliations, audit processes and risk management frameworks. Experience working within shared service or centralised finance operating models. Experience supporting ERP implementations, process redesign or finance transformation programmes. Strong analytical skills with the ability to interpret KPIs, identify trends and drive operational improvements. Experience within construction, maintenance, service delivery or contracting environments would be advantageous. Experience using ERP systems such as D365, Oracle, SAP or similar desirable. ACA, ACCA or CIMA qualified preferred, or qualified by experience with strong operational finance leadership experience. What We Offer Up to £70,000 depending on experience, plus performance-related bonus Pension, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Aug 14, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Group Operational Finance Manager to join our Group Finance team. Based from our Head Office in Stratford, East London, the role offers hybrid working alongside flexibility for multi-site engagement and regular travel to Southampton to support operational finance activities across the wider group. As Group Operational Finance Manager, you will act as deputy to the Finance Director - Group Operational Finance and lead the day-to-day operational performance of the Group's transactional finance functions. You will play a key role in driving financial controls, process efficiency, cash management and operational performance across Accounts Receivable, Accounts Payable, Credit Control, Payroll, Treasury and Transactional Tax functions. What You'll Deliver Lead the day-to-day operational performance of transactional finance teams across AR, AP, Credit Control, Payroll, Treasury, Subcontractor Ledger and Transactional Tax functions. Ensure accurate, timely and compliant processing across all transactional finance activities, meeting agreed KPIs, SLAs and control standards. Support Group cashflow forecasting and drive improvements in debtor days, aged debt reduction and supplier payment controls. Ensure compliance with VAT, CIS, payroll legislation and internal control frameworks, supporting internal and external audit requirements. Support the implementation of scalable shared service models, standardised processes and performance dashboards. Lead process improvements, workflow automation and systems optimisation initiatives across operational finance functions. Support key workstreams within the Group ERP transformation programme (Building Futures), including process mapping, testing, data migration and go-live readiness. Produce KPI reporting and dashboards for senior stakeholders, delivering clear operational and financial insight. Manage, coach and develop operational finance team leaders and managers, fostering a culture of accountability and continuous improvement. Support the integration of new businesses into Group systems, processes and operational finance structures. About You Strong operational finance leadership experience across Accounts Payable, Accounts Receivable, Credit Control, Payroll, Treasury and VAT/CIS functions. Experience managing transactional finance teams within medium to large organisations. Strong understanding of financial controls, reconciliations, audit processes and risk management frameworks. Experience working within shared service or centralised finance operating models. Experience supporting ERP implementations, process redesign or finance transformation programmes. Strong analytical skills with the ability to interpret KPIs, identify trends and drive operational improvements. Experience within construction, maintenance, service delivery or contracting environments would be advantageous. Experience using ERP systems such as D365, Oracle, SAP or similar desirable. ACA, ACCA or CIMA qualified preferred, or qualified by experience with strong operational finance leadership experience. What We Offer Up to £70,000 depending on experience, plus performance-related bonus Pension, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Are you an experienced contact centre leader with a passion for delivering outstanding customer service and driving operational excellence? A North London local authority is seeking an exceptional Contact Centre Operations Manager to lead its busy, resident-focused Contact Centre and ensure high-quality service delivery across telephone and digital channels. In this key leadership role, you will oversee the day-to-day operation of the Contact Centre, ensuring performance, quality, customer satisfaction and service-level targets are consistently achieved. You will lead and inspire high-performing teams, creating a culture of accountability, empathy and continuous improvement while supporting staff to manage a wide range of enquiries, including housing repairs, appointment scheduling and complex customer issues. Working closely with senior managers and services across the Council, you will use performance data and resident insight to identify trends, improve processes and enhance the customer experience. You will play a leading role in service transformation, supporting digital innovation, improving operational efficiency and ensuring services remain accessible to all residents, including those who may face barriers to digital engagement. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 14, 2026
Contractor
Are you an experienced contact centre leader with a passion for delivering outstanding customer service and driving operational excellence? A North London local authority is seeking an exceptional Contact Centre Operations Manager to lead its busy, resident-focused Contact Centre and ensure high-quality service delivery across telephone and digital channels. In this key leadership role, you will oversee the day-to-day operation of the Contact Centre, ensuring performance, quality, customer satisfaction and service-level targets are consistently achieved. You will lead and inspire high-performing teams, creating a culture of accountability, empathy and continuous improvement while supporting staff to manage a wide range of enquiries, including housing repairs, appointment scheduling and complex customer issues. Working closely with senior managers and services across the Council, you will use performance data and resident insight to identify trends, improve processes and enhance the customer experience. You will play a leading role in service transformation, supporting digital innovation, improving operational efficiency and ensuring services remain accessible to all residents, including those who may face barriers to digital engagement. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
A reputable Local Authority is seeking an experienced Procurement Lead to join its Commercial and Procurement team. Rate: £480 - £500 per day (Inside IR35) Flexibility: Hybrid Working Location: London Contract: Interim with the opportunity to become Permanent This is an exciting opportunity to lead end-to-end procurement activity across a diverse portfolio, with a particular focus on housing and place-related procurement , including construction, capital works, repairs, maintenance and associated service contracts. The successful candidate will play a key role in delivering compliant, value-for-money procurement solutions, working closely with senior stakeholders to develop procurement strategies, manage complex tender exercises and drive continuous improvement across the procurement function. There is also a strong opportunity for this role to become permanent for the right candidate. Key Responsibilities Lead and deliver end-to-end procurement exercises across construction, housing and place-based categories, together with a small number of service contracts. Develop procurement strategies and sourcing plans that deliver value for money , manage risk and ensure compliance with procurement legislation. Manage the full tender process , including market engagement , specification development, tender documentation , evaluation, contract award and mobilisation . Build strong relationships with commissioners, operational managers and senior stakeholders to understand business requirements and deliver commercial solutions. Lead supplier negotiations and support effective contract and supplier performance management. Ensure procurement activity complies with the Procurement Act, Contract Standing Orders and internal governance requirements. Analyse category spend , market intelligence and supplier performance to identify savings, efficiencies and service improvements. Promote innovation, sustainability and social value throughout the procurement lifecycle. Support continuous improvement initiatives, knowledge sharing and the development of procurement best practice across the organisation. About You We're particularly interested in speaking with procurement professionals who have a strong background in construction or housing procurement and can demonstrate experience delivering complex procurement projects within a public sector environment. Proven experience delivering end-to-end procurement across construction, housing, capital works, repairs, maintenance or place-based categories. Strong knowledge of public sector procurement legislation and governance requirements. Experience developing procurement strategies, category plans and commercial sourcing solutions. Excellent stakeholder management and supplier negotiation skills. Experience managing complex tender exercises from strategy through to contract award. Strong commercial awareness with the ability to identify opportunities for savings, efficiencies and improved supplier performance. Excellent analytical, communication and report-writing skills. CIPS qualification (or working towards) or equivalent procurement experience is desirable. Essential Experience Public Sector Procurement Housing or Construction Procurement End-to-End Tender Management Category Management Contract & Supplier Management Procurement Strategy Stakeholder Management Commercial Negotiation Procurement Compliance CIPS (desirable) This is an excellent opportunity to join a forward-thinking procurement team delivering high-profile housing and construction projects that have a direct impact on local communities. Alongside a competitive £500 per day Inside IR35 rate, the role offers the potential to transition into a permanent position , making it an ideal opportunity for an experienced procurement professional looking for long-term career progression . Apply Now If you have a strong background in housing, construction or place-based procurement and are looking for your next interim opportunity with genuine permanent prospects, we'd love to hear from you. Apply today with your latest CV.
Aug 14, 2026
Full time
A reputable Local Authority is seeking an experienced Procurement Lead to join its Commercial and Procurement team. Rate: £480 - £500 per day (Inside IR35) Flexibility: Hybrid Working Location: London Contract: Interim with the opportunity to become Permanent This is an exciting opportunity to lead end-to-end procurement activity across a diverse portfolio, with a particular focus on housing and place-related procurement , including construction, capital works, repairs, maintenance and associated service contracts. The successful candidate will play a key role in delivering compliant, value-for-money procurement solutions, working closely with senior stakeholders to develop procurement strategies, manage complex tender exercises and drive continuous improvement across the procurement function. There is also a strong opportunity for this role to become permanent for the right candidate. Key Responsibilities Lead and deliver end-to-end procurement exercises across construction, housing and place-based categories, together with a small number of service contracts. Develop procurement strategies and sourcing plans that deliver value for money , manage risk and ensure compliance with procurement legislation. Manage the full tender process , including market engagement , specification development, tender documentation , evaluation, contract award and mobilisation . Build strong relationships with commissioners, operational managers and senior stakeholders to understand business requirements and deliver commercial solutions. Lead supplier negotiations and support effective contract and supplier performance management. Ensure procurement activity complies with the Procurement Act, Contract Standing Orders and internal governance requirements. Analyse category spend , market intelligence and supplier performance to identify savings, efficiencies and service improvements. Promote innovation, sustainability and social value throughout the procurement lifecycle. Support continuous improvement initiatives, knowledge sharing and the development of procurement best practice across the organisation. About You We're particularly interested in speaking with procurement professionals who have a strong background in construction or housing procurement and can demonstrate experience delivering complex procurement projects within a public sector environment. Proven experience delivering end-to-end procurement across construction, housing, capital works, repairs, maintenance or place-based categories. Strong knowledge of public sector procurement legislation and governance requirements. Experience developing procurement strategies, category plans and commercial sourcing solutions. Excellent stakeholder management and supplier negotiation skills. Experience managing complex tender exercises from strategy through to contract award. Strong commercial awareness with the ability to identify opportunities for savings, efficiencies and improved supplier performance. Excellent analytical, communication and report-writing skills. CIPS qualification (or working towards) or equivalent procurement experience is desirable. Essential Experience Public Sector Procurement Housing or Construction Procurement End-to-End Tender Management Category Management Contract & Supplier Management Procurement Strategy Stakeholder Management Commercial Negotiation Procurement Compliance CIPS (desirable) This is an excellent opportunity to join a forward-thinking procurement team delivering high-profile housing and construction projects that have a direct impact on local communities. Alongside a competitive £500 per day Inside IR35 rate, the role offers the potential to transition into a permanent position , making it an ideal opportunity for an experienced procurement professional looking for long-term career progression . Apply Now If you have a strong background in housing, construction or place-based procurement and are looking for your next interim opportunity with genuine permanent prospects, we'd love to hear from you. Apply today with your latest CV.
As a Repairs Manager, you'll lead the day-to-day operations of responsive repairs and maintenance services, ensuring high-quality outcomes for residents while managing operational performance, resources and contractor delivery across a busy housing portfolio. Client Details This role is within the public sector and focuses on housing operations in London. Description Lead the operations and delivery of a high-performing responsive repairs service, ensuring compliance with housing standards and regulatory requirements. Manage and develop supervisors, operatives and support teams to deliver an efficient repairs service. Control budgets, resources and procurement activities to maximise value for money. Drive performance improvements through KPI management, service monitoring and customer feedback. Ensure health & safety, compliance and quality standards are maintained across all works. Lead service improvement initiatives to enhance operational efficiency and customer experience. Build strong relationships with residents, contractors and internal stakeholders. Oversee inspections, audits and quality assurance activities to ensure excellent service delivery. Represent the service at senior-level meetings and resident engagement forums. Coordinate responses to major incidents affecting housing assets and services. Profile A successful Repairs Manager should have: Proven experience managing responsive repairs and maintenance services, including responsibility for a DLO workforce. Hands-on trade experience with a clear progression into operational leadership roles. Demonstrable experience managing repairs teams, including trade operatives, supervisors and support staff. Knowledge of health and safety regulations related to property management. Proficiency in budgeting and financial management. Excellent communication skills for liaising with contractors and stakeholders. Problem-solving skills to address repair and maintenance challenges. Ability to prepare clear and concise reports for management. Job Offer Salary ranging from 63,816 to 66,084, dependent on the level of experience. Generous employer pension contribution Hybrid working arrangements for flexibility. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 14, 2026
Full time
As a Repairs Manager, you'll lead the day-to-day operations of responsive repairs and maintenance services, ensuring high-quality outcomes for residents while managing operational performance, resources and contractor delivery across a busy housing portfolio. Client Details This role is within the public sector and focuses on housing operations in London. Description Lead the operations and delivery of a high-performing responsive repairs service, ensuring compliance with housing standards and regulatory requirements. Manage and develop supervisors, operatives and support teams to deliver an efficient repairs service. Control budgets, resources and procurement activities to maximise value for money. Drive performance improvements through KPI management, service monitoring and customer feedback. Ensure health & safety, compliance and quality standards are maintained across all works. Lead service improvement initiatives to enhance operational efficiency and customer experience. Build strong relationships with residents, contractors and internal stakeholders. Oversee inspections, audits and quality assurance activities to ensure excellent service delivery. Represent the service at senior-level meetings and resident engagement forums. Coordinate responses to major incidents affecting housing assets and services. Profile A successful Repairs Manager should have: Proven experience managing responsive repairs and maintenance services, including responsibility for a DLO workforce. Hands-on trade experience with a clear progression into operational leadership roles. Demonstrable experience managing repairs teams, including trade operatives, supervisors and support staff. Knowledge of health and safety regulations related to property management. Proficiency in budgeting and financial management. Excellent communication skills for liaising with contractors and stakeholders. Problem-solving skills to address repair and maintenance challenges. Ability to prepare clear and concise reports for management. Job Offer Salary ranging from 63,816 to 66,084, dependent on the level of experience. Generous employer pension contribution Hybrid working arrangements for flexibility. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Do you have strong experience in an HR Coordinator or HR Administrator role? Do you have experience or the ability to provide wider office support? Want to work for a highly successful company that is continuing to expand? Are you looking for a role that offers excellent prospects including training and development with support to study CIPD? If so, this is the role for you! Based in their modern offices in the centre of Manchester and close to transport links, this is a fantastic career opportunity. As well as a salary of up to 35,000, the role offers superb benefits. What will you get in return for your work as an HR Coordinator? A salary of 29,000 to 35,000, depending on experience 23 days plus bank holidays (rising over time to 30 days) Your birthday as an extra day off The ability to buy more holidays Private healthcare after 1 years service Pension scheme Life insurance of 3 x annual salary Bonus scheme Long service awards Perkbox rewards scheme Company events Wellbeing programme Suggestions reward scheme We would LOVE to hear from you if you have the following skills and experience: Previous strong experience in a similar busy HR Administrator or HR Coordinator role An experienced Office manager with strong general HR support experience would also be considered CIPD qualified would be beneficial but not essential as the opportunity to provide study support is available Comfortable using Word, Excel and Outlook Confident and assertive The ability to make decisions independently Able to work in a fast paced environment, multitasking and working to deadlines Strong attention to detail What will you be doing as an HR Coordinator? Working as the sole HR support in the office, liaising with the wider HR team, you will be providing varied HR and office support for an expanding professional services company. The role will be mainly focused on HR administration with some elements of assisting with the office facilities. Duties will include: Providing HR administration support across the business, including managing personnel records, employee documentation, and HR databases Assisting with recruitment processes, from job posting to offer management and onboarding Maintaining employee files and ensure accurate record-keeping Managing and monitor employee absence, holidays, and sickness Supporting the performance management process Assisting with employee relations matters, providing support where needed Coordinating training and development activities Assisting with payroll administration Providing general HR support and guidance to managers and staff across the business Helping ensure the smooth day to day running of the office, acting as the main point of contact for office related issues and facilities requests Liaising with and managing a range of suppliers and service providers including stationary, utilities, cleaning and maintenance Coordinating Health and Safety requirements Assisting organising internal meetings and staff events Liaising with building management for office maintenance, repairs, and general upkeep Supporting senior management with general office administration and operational improvements If this sounds like the HR Coordinator role you have been looking for, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Aug 14, 2026
Full time
Do you have strong experience in an HR Coordinator or HR Administrator role? Do you have experience or the ability to provide wider office support? Want to work for a highly successful company that is continuing to expand? Are you looking for a role that offers excellent prospects including training and development with support to study CIPD? If so, this is the role for you! Based in their modern offices in the centre of Manchester and close to transport links, this is a fantastic career opportunity. As well as a salary of up to 35,000, the role offers superb benefits. What will you get in return for your work as an HR Coordinator? A salary of 29,000 to 35,000, depending on experience 23 days plus bank holidays (rising over time to 30 days) Your birthday as an extra day off The ability to buy more holidays Private healthcare after 1 years service Pension scheme Life insurance of 3 x annual salary Bonus scheme Long service awards Perkbox rewards scheme Company events Wellbeing programme Suggestions reward scheme We would LOVE to hear from you if you have the following skills and experience: Previous strong experience in a similar busy HR Administrator or HR Coordinator role An experienced Office manager with strong general HR support experience would also be considered CIPD qualified would be beneficial but not essential as the opportunity to provide study support is available Comfortable using Word, Excel and Outlook Confident and assertive The ability to make decisions independently Able to work in a fast paced environment, multitasking and working to deadlines Strong attention to detail What will you be doing as an HR Coordinator? Working as the sole HR support in the office, liaising with the wider HR team, you will be providing varied HR and office support for an expanding professional services company. The role will be mainly focused on HR administration with some elements of assisting with the office facilities. Duties will include: Providing HR administration support across the business, including managing personnel records, employee documentation, and HR databases Assisting with recruitment processes, from job posting to offer management and onboarding Maintaining employee files and ensure accurate record-keeping Managing and monitor employee absence, holidays, and sickness Supporting the performance management process Assisting with employee relations matters, providing support where needed Coordinating training and development activities Assisting with payroll administration Providing general HR support and guidance to managers and staff across the business Helping ensure the smooth day to day running of the office, acting as the main point of contact for office related issues and facilities requests Liaising with and managing a range of suppliers and service providers including stationary, utilities, cleaning and maintenance Coordinating Health and Safety requirements Assisting organising internal meetings and staff events Liaising with building management for office maintenance, repairs, and general upkeep Supporting senior management with general office administration and operational improvements If this sounds like the HR Coordinator role you have been looking for, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business.
Aug 14, 2026
Full time
SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business.
