224 jobs found

IDS Engineer (2nd/3rd Line Support) Glasgow Public Sector Contract - 3 months A Glasgow based public Sector organisation is currently seeking an experienced IDS Engineer (Infrastructure & Digital Services Engineer) to join a busy enterprise IT operations team supporting a multi-partner Microsoft environment. In the role, you will be responsible for delivering 2nd/3rd line technical support, maintaining core infrastructure services, and contributing to the continual improvement of digital services across a complex Microsoft technology estate. The successful candidate will provide technical support, troubleshooting and root cause analysis across Microsoft 365, Intune, Windows operating systems, Active Directory, endpoint management and related infrastructure services. They will also manage Incidents and Service requests through ServiceNow, working closely with 1st Line support teams, project delivery teams and third-party suppliers, whilst also assisting with the implementation of new technologies and service improvements (as/when required). We are looking for a proactive infrastructure engineer with the following knowledge & experience: Strong & proven knowledge in similar, Microsoft focussed, 2nd/3rd Line Support roles Experience of managing the Microsoft technology stack including M365 Tenants/Subscriptions, Windows 11, InTune, Active Directory, Entra ID, etc. Experience supporting Microsoft endpoint management (eg, Intune, Windows build/configuration, policy/compliance). Experience working within an ITSM/Service Desk environment, using an ITSM tool to manage incidents/requests and meet SLAs (ServiceNow) Knowledge & experience in the Scottish Public/Scottish Government is always highly advantageous M365 Certification are also highly desirable but not essential If the above details appeal to you, PLEASE APPLY NOW with an up-to-date CV. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.

BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRID My client, the BBC, is seeking an experienced Operations Engineer to join their Digital 24/7 Operations team. This is a hybrid contract role with candidates required onsite 4 days every 5 weeks at either the Glasgow (G51 1DA) or Manchester (M50 2EQ) location. The contract runs until 31/03/2027 and is paying £450 per day inside IR35 . As a member of the 24/7 Operations team, you will be responsible for supporting critical BBC digital services including News, Sport, Weather, iPlayer, Sounds and other high-profile online platforms. You will play a key role in identifying, managing and resolving operational incidents across both AWS and on-premise environments. Responsibilities: Provide operational support across AWS and on-premise platforms on a 24/7 shift rota. Use monitoring and diagnostic tools to investigate and resolve service impacting incidents. Manage incidents from initial logging through to resolution while adhering to SLA requirements. Accurately document incidents and investigation activities in line with ITIL best practice. Communicate technical issues effectively to both technical and non-technical stakeholders. Support service improvements through documentation, process enhancement and operational development initiatives. Ensure effective handover of incidents and operational activities between shifts. Key Skills & Experience: Experience within a 1st and/or 2nd Line Support environment. Strong AWS operational support experience. Experience using Jira.(Client requirement). Knowledge of Networking and IP Networking concepts. Linux command line experience. Experience managing and prioritising incidents within an operational environment. Knowledge of ITIL processes and best practice. Strong problem-solving and stakeholder management skills. Desirable Experience: Experience with monitoring and diagnostic tools such as CloudWatch, Splunk or Grafana. Knowledge of web architecture and CDNs. VMware or other on-premise infrastructure experience. BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRID

IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Engineer Location: Whitefield & Royton, Greater Manchester Salary: 32,000+ DOE Job Type: Permanent Full Time The Opportunity A well-established manufacturing business is looking to appoint an experienced IT Support Engineer to join its internal IT team. This is an excellent opportunity for someone who enjoys a varied support role, providing both 1st and 2nd Line support while also getting involved in infrastructure improvements and technology projects. You'll support users across office, warehouse and manufacturing environments, ensuring business-critical systems remain operational. If you're passionate about delivering excellent customer service and enjoy working across a broad Microsoft technology stack, we'd like to hear from you. Key Responsibilities Deliver 1st and 2nd Line IT support to users across multiple sites. Manage incidents and service requests through to successful resolution. Install, configure and maintain desktops, laptops, printers, scanners and mobile devices. Support Microsoft 365, Azure and Intune environments. Administer Active Directory, Group Policy and Windows Server. Troubleshoot hardware, software and networking issues. Support VPN, Wi-Fi, DNS and DHCP environments. Assist with IT infrastructure upgrades and business improvement projects. Maintain accurate documentation and asset records. Deliver a high level of customer service to users across the business. Skills & Experience Required Minimum 2 years' experience in an IT Support, Service Desk or 2nd Line Support role. Strong knowledge of Microsoft Windows environments. Commercial experience with: Microsoft 365 Active Directory Azure Microsoft Intune Windows Server Group Policy DNS & DHCP Experience troubleshooting desktop, hardware and networking issues. Excellent communication and customer service skills. Ability to prioritise workload and manage multiple support requests. Full UK Driving Licence and access to your own vehicle. Desirable Experience VMware or Hyper-V VoIP / IP Telephony Endpoint Security solutions iOS & Android device management Linux or macOS exposure Manufacturing or industrial environment experience What's on Offer? Competitive salary with flexibility for the right individual. Secure permanent position with a well-established organisation. Exposure to modern Microsoft technologies including Azure and Intune. Opportunity to work on infrastructure and IT improvement projects. Friendly, collaborative internal IT team. Genuine opportunities for technical development and career progression. Apply Now If you're looking for a varied IT Support role where you'll work with modern technologies, support a diverse user base and have opportunities to develop your technical skills, we'd love to hear from you. Apply today for a confidential discussion

IT Support Engineer 8-month contract Fareham My Client is looking for a looking for a proactive and customer-focused IT Support Engineer to join a IT team, providing high-quality 2nd Line support across a modern Microsoft environment. The IT Support Engineer will be responsible for resolving technical issues, supporting business-critical applications, and helping maintain a reliable and secure IT infrastructure. Any previous experience supporting Microsoft 365 migration projects would be a distinct advantage. Skills & Experience Proven experience providing 2nd Line IT Support in a Microsoft environment. Strong Microsoft 365 administration and support experience. Solid knowledge of Active Directory user and group management. Experience supporting Windows 10 and Windows 11 operating systems. Good understanding of the Microsoft End User Computing (EUC) stack. Experience supporting business applications, including troubleshooting and user support. Knowledge of application patching and server-based application maintenance. Excellent troubleshooting and problem-solving skills. Key Responsibilities Provide 2nd Line technical support to end users, resolving incidents and service requests within agreed SLAs. Administer and support Microsoft 365, including user management, licensing, and troubleshooting. Manage Active Directory user accounts, including joiners, movers, leavers, group permissions, and password resets. Support and administer Windows 10 and Windows 11 desktop environments. Deliver application support for both third-party and internally developed business applications. Deploy and patch applications on Windows servers, ensuring systems remain secure and up to date. Investigate technical issues, perform root cause analysis, and implement long-term solutions. The IT Support Engineer is required onsite in Fareham, at least 4 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

2nd Line Support Engineer 30k - 35k + Benefits Hove Area Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company. 2nd Line Support Engineer Benefits: Access to pool vehicles for work related activities Located on the seafront by the Lady Bee Marina with nearby cafes and beach 5 minutes from train station and bus routes Large modern air-conditioned office Friendly working environment with regular social events High spec workstation setups including Nitro chairs Training Free drinks and snacks Breakout area for pool, table tennis and air hockey. Holiday entitlement increases based on length of service Some of the main duties of the 2nd Line Support Engineer will include: Manage multiple tickets and projects Assisting technical support requests within the team Keeping the IT documentation up to date Meet and exceed SLAs Ensure good communication to both customers and staff Direct reporting and working closely with the senior management team. This is an office based role. Some onsite works where required. Occasional overtime offered What experience you need to be the successful 2nd Line Support Engineer: Ability to work independently and as part of a team. Exceptional customer service skills and engagement. 1st Line Service desk experience Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi) Experience in Cloud Solutions (Microsoft Office 365, Azure) This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

IT Support Engineer (Schools / Education) 28,000 - 32,000 ( 35k OTE) + Company Bonus + Ongoing Progression + Door to Door + Paid Mileage + Unlimited Overtime + Mon-Fri + Tailored Training Swindon, Wiltshire Are you an IT Support Engineer or similar with Microsoft Intune knowledge, looking to join a successful business who pride themselves on progressing staff into senior roles and training and developing their staff? Do you want a rewarding, mobile role where you will be paid mileage and door to door, covering the Education sector across regional patch, providing basic IT support whilst receiving training on more complex tasks? On offer is a great opportunity to develop your skillset as an IT Support Engineer in a low-pressure, friendly environment. You will be covering around 10 sites within a well-planned schedule; completing a range of tasks from basic server admin to hardware repairs. In this role regular reviews and training will be provided enable the option to move into other services outside of education. This friendly forward-thinking company specialise in providing IT services for a range of SME's and within the Education sector. They have grown over the past 20 years through continually training and progressing their staff internally. This role would suit an IT Support Engineer or similar who wants a comfortable, stable role within the education sector, with the option to progress into other roles across the business. The Role: Given full training in Basic Support Provide IT Support to around 10 schools in a local patch Varied role, ranging from basic server admin to minor hardware repairs Monday to Friday, 37.5 hour weeks with flexible working times Door to door pay with paid mileage The Person: Have a background in IT Support Full UK Driving License Able to pass a DBS Check Reference Number: BBBH26065a IT, Server Admin, Hardware, Software, Tech Support, 1st Line, 2nd Line, IT Services, IT Support, Education, Training, Swindon, Chippenham, Oxford, Bath, Wiltshire If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

4th Line Cloud Support Engineer - VCF Must have an Active DV Clearance 4th Line Cloud Support Engineer - VCF Responsibilities Respond to escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve incidents. Perform change activities in line with defined processes. Support life cycle management of platforms to maintain vendor supportability. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation and support materials. Provide technical leadership across support activities where required. 4th Line Cloud Support Engineer - VCF Skills and Experience VCF experience is essential. Strong experience across VMware stack including vCenter, ESXi and NSX. Experience supporting Horizon VDI environments. Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM. Understanding of physical networking concepts. Strong problem solving and analytical skills. Ability to take ownership of technical issues and lead resolution. 4th Line Cloud Support Engineer - VCF Desirable Experience Experience with cloud administration such as vCloud Director. Exposure to event monitoring tools such as SCOM or Aria Operations. Automation and Scripting using PowerShell. Server administration across Windows Server environments. Experience with software distribution tools such as MECM. 4th Line Cloud Support Engineer - VCF Additional Information Work within a secure environment supporting critical systems. Opportunity to develop across cloud and infrastructure technologies. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Storage Engineer Onsite in Stevenage £43,000 per annum Security clearance required Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment? We're looking for a Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres. This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms , while working closely with customers, stakeholders and wider technical teams. The Role You'll be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites . Your day-to-day responsibilities will include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting VMware integration with NetApp . Configuring and troubleshooting storage fabric Switches and SAN zoning. Monitoring storage capacity, performance, availability and resilience. Identifying potential risks and implementing appropriate remedial actions. Planning and carrying out storage software and firmware upgrades. Installing and commissioning new storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with experience across: NetApp storage in an enterprise environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity , SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous. If this role is of interest, apply now or email your CV to me at (see below)

EDBS IT Support Engineer - Barnet - 6 week initial contract We are currently recruiting on behalf of one of our customers for an EDBS IT Support Engineer to assist on an initial 6 week contract based on site in Barnet 5 days a week.We are looking for a reliable and proactive IT Support Engineer to provide day-to-day technical support to staff and students across the school. You will troubleshoot hardware, software and network issues, maintain IT equipment, and help ensure the school's technology systems run smoothly. PLEASE ONLY APPLY IF YOU HAVE A CURRENT EDBS DATED WIHTIN THE LAST 6 months Key Responsibilities Provide 1st and 2nd line IT support to staff and students. Diagnose and resolve hardware, software, network and account issues. Set up and maintain PCs, laptops, tablets, printers and classroom technology. Manage user accounts, permissions and passwords. Support Microsoft 365, Windows and other school IT systems. Assist with network and Wi-Fi troubleshooting. Maintain accurate IT asset and support records. Escalate complex issues to the IT Manager or external suppliers. Support IT projects, upgrades and new technology deployments. Promote good cybersecurity practices and follow school safeguarding policies. R equirements Previous experience in an IT support/helpdesk role. Good knowledge of Windows, Microsoft 365 and basic networking. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise tasks and work calmly under pressure. Experience working in a school or education environment is desirable. If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Time Appointments are delighted to be recruiting on behalf of a well-established and growing IT Support Services provider, who are looking to appoint an experienced 1st & 2nd Line IT Support Engineer to join their expanding team. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and developing their skills within a supportive and forward-thinking business. You'll work with a diverse client base, providing both remote and onsite technical support while gaining exposure to a wide range of technologies. Skills & Experience Required: Previous experience in a 1st or 2nd Line IT Support role within an MSP or IT support environment. Strong working knowledge of Microsoft Windows Server and Windows 10/11 operating systems. Experience installing, configuring, and supporting desktop and mobile devices. Good understanding of Microsoft 365, Exchange, and email troubleshooting, including mail flow and client configuration. Excellent analytical and problem-solving skills with a methodical approach to fault finding. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines. Experience producing clear, accurate technical documentation and user guidance. A customer-focused attitude with a genuine passion for delivering exceptional IT support.

Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and shell scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

IdAM Engineer | DV Clearable We're looking for an IdAM Engineer to join a dedicated Identity and Access Management Live Services team, maintaining and monitoring key components of the Identity Infrastructure. You'll ensure supported components meet required availability and capacity levels, act as subject matter expert across several areas, and help drive continuous service improvement. You'll also provide technical support to project streams and engage with external suppliers to ensure the organisation gets real value from those relationships. What you'll be doing: Supporting Windows Active Directory Domain Services and security infrastructure across a varied, growing IT environment Liaising with Support and Project teams to progress and implement changes and tasks Providing 2nd and 3rd line support for Active Directory Domain Services across corporate environments, plus Privileged User Account Management and corporate IdAM solutions Responding to 2nd and 3rd line incidents and service requests, taking ownership through to resolution Assisting with proactive monitoring and daily checks to prevent incidents Following the corporate change process for all implementations Maintaining the integrity of Identity Management services in line with industry standards and vendor best practice (eg Microsoft) Occasionally working outside normal hours to support disaster recovery tests or critical project changes What you'll need: 3+ years' experience and certification administering Windows Server infrastructure (2008/2012/2016/2019) Working experience administering Linux systems Experience with Two Factor Authentication (RSA) and PKI/Certificate technologies Working knowledge of PowerShell, with experience developing automated processes Experience administering DNS and DHCP Good working knowledge of Firewalls and network protocols Knowledge of system security and system integration principles/technologies Experience with disaster recovery planning and testing Experience installing, upgrading and/or managing Forefront Identity Manager/Microsoft Identity Manager Excellent written and verbal communication skills Able to work autonomously and as part of a team Active DV clearance or DV clearable Able to work 5 days a week on-site Apply now to find out more. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.

SC Cleared 2nd Line Support Engineer Location: Wolverhampton (Onsite) Start Date: 3rd August Contract: Initial 1 month contract with a possible extension Rate: 220 per day (Inside IR35) Active SC Clearance is essential We're recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment. Key Responsibilities Provide 2nd line support for hardware, software, and network-related issues. Troubleshoot and resolve incidents across Windows 10/11 environments. Support and administer Microsoft 365 applications and services. Manage and maintain devices using Microsoft Intune. Investigate and resolve VPN and remote access issues. Support end-user device deployments, laptop builds, and hardware refresh activities. Escalate complex issues where required and work collaboratively with wider IT teams. Deliver a high level of customer service while supporting users at all levels of the business. Essential Skills & Experience Must hold active SC Clearance. Proven experience in a 2nd Line Support role. Strong Microsoft 365 (O365/M365) support experience. Hands-on experience with Microsoft Intune . Experience troubleshooting VPN connectivity issues. Strong Windows 10/11 support skills. Excellent customer service and communication skills. Ability to work effectively in a fast-paced, customer-facing environment. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team. This is an excellent opportunity for someone looking to take the next step in their IT career. Whether you're currently working in 2nd or 3rd Line Support, or maybe balancing support with occasional installation projects, this role offers the chance to transition into a dedicated installations position with training and support provided. You'll work alongside an experienced team, gaining hands-on exposure to a wide variety of client projects, from workstation deployments through to larger infrastructure rollouts. If you're technically minded, enjoy getting out from behind the desk and are keen to build a career delivering IT solutions on-site, this could offer the right career path. Working hours are Monday to Friday, 39hrs per week, with occasional out-of-hours work (time back in lieu provided). The role is based from the Norwich office with travel to client sites both locally and more infrequently across the UK. Please note that a full UK driving licence is essential, and occasional overnight stays will be required. The Company This organisation delivers a comprehensive range of IT solutions to SME clients across the UK. With an excellent reputation for customer service and technical expertise, they support businesses with everything from IT infrastructure and networking to cloud and connectivity solutions. Joining the team means becoming part of a supportive business that genuinely invests in developing its people, providing the training and experience needed to build a long-term career in IT installations. The Benefits: Competitive salary 25 days holiday + bank holidays Private medical cover Pension scheme Gym membership Cycle to work scheme Employee Assistance Programme Time off in lieu (TOIL) for out-of-hours work Ongoing training and development opportunities The Day to Day Assisting with and delivering IT installation projects for clients across the UK. Installing and configuring PCs, laptops, monitors and networking equipment. Supporting Microsoft 365 and Azure environments. Setting up user devices and IT infrastructure. Assisting with network installations, including wireless access points and structured cabling. Supporting AV and telephony installations where required. Project planning scope of works Travelling to client sites to complete installations and project work. Working closely with experienced engineers to develop your technical knowledge. Delivering a professional, customer-focused service on every project. Taking increasing ownership of projects as your experience grows. You Will Have/Be Experience within an IT support role, at 2nd or 3rd Line level, or exposure to both support and installations. An MSP background would be advantageous but not essential. Good knowledge of Windows operating systems, Microsoft 365 and basic networking principles. An interest in infrastructure, hardware and project-based IT work. A proactive approach with a willingness to learn new technologies. Strong problem-solving skills and the confidence to work through technical challenges. Excellent communication skills and the ability to build positive relationships with clients. A full UK driving licence. How to Apply To hear more details about this fantastic opportunity please email your CV to Rebecca Headden Business Partner at rthirteen recruitment. If you don t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.

Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Support Manager Tailor Made Technologies, Petersfield (On-site) Overview of the Role We are currently recruiting an experienced Site-Based Onsite IT Manager who will be based in Petersfield at one of our fastest growing client sites. This role will join our established onsite engineering team, providing day-to-day IT support for our client with some leadership responsibilities mixed in. It would suit an experienced 2nd/3rd line engineer looking to take on a formal leadership role. You will bring your IT knowledge, customer service experience, and team coordination skills to deliver an efficient, approachable, and streamlined approach to resolving IT issues. As the Onsite IT Supervisor, you will play a key role in supporting and guiding a small onsite team, while remaining actively involved in hands-on technical support. You will be expected to work on-site five days per week. Key Responsibilities As an Onsite IT Manager, you will act as both a senior technical resource and a point of coordination for the onsite team. Responsibilities include: Supporting and guiding the onsite support team on a day-to-day basis Acting as an escalation point for technical issues where required Coordinating incidents and service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting the service desk and wider IT teams when required Assisting with project work and non-BAU tasks Maintaining a proactive approach to improving service delivery and customer satisfaction Skills & Experience Core Experience Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration and support Windows Server support Microsoft 365 / Office 365 Microsoft Exchange Active Directory administration VMware Citrix Networking fundamentals ITIL framework knowledge Essential Skills & Behaviours Strong communication and interpersonal skills Organised and able to prioritise workload effectively Customer-focused mindset Team-oriented with a supportive approach Proactive and self-motivated Ability to remain calm under pressure Problem-solving mindset with attention to detail Ability to coach and support colleagues where needed About Tailor Made Technologies Tailor Made Technologies is a fast-growing technology company based in Whiteley, near Fareham. We are an award-winning Managed Service Provider supporting clients across the UK and Europe. We pride ourselves on our strong team culture and commitment to delivering exceptional service. When you join us, you ll be part of a supportive and forward-thinking environment where your development is actively encouraged. Benefits Competitive salary Structured training and development programme Collaborative and progressive working environment 25 days holiday plus bank holidays Birthday day off Health plan cover IT purchasing scheme Company pension

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an individual keen to learn new technologies, supporting many different products and services. A desire to learn and develop into a 2nd Line Support Engineer and become officially certified via training programs. Supported by the IT and Network support team members, this is an excellent opportunity to learn on the job and via planned training development into the engineering team. Salary £30-£32k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous Service Desk experience with exposure to Microsoft and connectivity technologies • Familiarity with general Customer Service handling relationships & CRM systems • Understanding of router function and technology, Cisco Meraki an advantage • Enthusiasm for furthering career in technical support and delivery • Passion to develop and learn industry best practice, such as ITIL service strategy • Communicates effectively with customers and colleagues in other departments to ensure efforts are seamlessly aligned • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

2nd line Service Desk Shift Manager Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching, mentoring, and developing team members through regular feedback and performance reviews. Supporting recruitment, onboarding, and ongoing staff development. Driving service improvements, processes, and best practices across the team. Maintaining high levels of customer satisfaction and service delivery. Creating a positive, collaborative, and high-performing team culture. Essential Skills Previous experience in a Service Desk Team Lead, Service Desk Manager, Shift Lead, or similar leadership role . Experience managing and developing technical support teams. Strong customer service and stakeholder management skills. Previous experience within a Managed Service Provider (MSP) environment. Strong understanding of one or more of the following: Microsoft 365 & Azure Microsoft Operating Systems End User Computing Firewalls, Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within a 24/7 support environment. About You You'll be a customer-focused leader with a positive, hands-on approach to management. Comfortable making decisions in a fast-paced environment, you'll be passionate about developing people, improving service delivery, and supporting customers through critical incidents. You'll lead by example and thrive in a role where no two days are the same. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process