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Locations : London Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG is hiring an Offer Manager on a fixed-term contract (12 months, extendable up to 24 months) to support and advance two global offers within the Operations Practice Area: Enterprise Service Operations and Customer Service Operations. You will work closely with the PA Senior Director, the offer leadership teams, and a broad network of experts to drive offer development, commercialization, content, and go-to-market activities. This is an individual contributor role grounded in influence-based leadership. You will manage your scope of work independently, coordinate across stakeholders, and translate leadership priorities into execution. You will also help embed AI-native ways of working, including the use of GenAI tools to improve personal productivity, team output, and offer effectiveness. A defining feature of this role is cross-Practice Area collaboration: Customer Service Operations: While you will be core to BCG's Operations Practice Area, you will partner closely with other practice Areas which share similar offerings, given strong overlap with customer experience, customer journeys, contact center transformation, and CX in a GenAI world Enterprise Service Operations: While you will be core to BCG's Operations Practice Area, you will partner closely with other practice Areas which share similar offerings, given strong overlap with support function design, operating models, and the digitalization of corporate functions (e.g., POP's Digital Support Functions and Excellence in Support Functions) Key responsibilities Offer strategy support and planning Support annual and ongoing offer planning across Enterprise Service Operations and Customer Service Operations: synthesize client pain points, market shifts, competitor moves, and case team insights Maintain a clear view of the offer architecture, Key Programs, and connections to adjacent BCG offers (such as Cost Offer, Procurement, etc.) Commercial monitoring and KPIs Track the state of the business: lead flow, proposal pipeline, sold cases, and revenue performance across both offers Partner with PA Finance to maintain KPI dashboards and produce regular business reports for leadership; conduct win/loss analysis and identify white spots Governance and operating cadence Coordinate offer governance: prepare materials, schedule, and run the operating cadence (leadership calls, QBRs, working sessions); track decisions and follow-ups Prioritization and backlog management Manage the backlog across offer development, content, marketing, and GTM activities; help leadership prioritize and surface trade-offs across the two offers Content development Partner with experts and the Knowledge Team to develop and disseminate content for both offers, including POVs, frameworks, case studies, tools, and benchmarks Own the offers' presence on and ensure consistency across content initiatives Cross-PA partnership Act as the day-to-day interface with the Marketing, Sales, and Pricing PA on Customer Service Operations: align on shared content, joint client moments, and integrated GTM at the intersection of customer experience and service operations Act as the day-to-day interface with the People & Organization PA on Enterprise Service Operations: align on Digital Support Functions, Org Design, and Excellence in Support Functions; co-develop integrated narratives on AI-First Organization and the Future of Work Generate affiliation across regions and sectors; help set up joint squads where relevant Sector go-to-market Partner with sector teams to align priorities, customized content, campaigns, and priority client lists for each offer Marketing and communications Partner with PA Marketing to plan publications, newsletters, and internal/external events (e.g., WWOMs, Worldwide PA meetings, roundtables, industry forums) Liaise with industry platforms and associations relevant to service operations, contact centers, GBS / shared services, and customer experience Capability building Support training, upskilling, and enablement of our teams (e.g., Gen AI in Service Operations) AI-native ways of working Apply GenAI tools (BCG-internal and external) to accelerate personal productivity and team output across synthesis, content drafting, deck creation, knowledge search, and analytics Identify and embed AI use cases into offer development, content, and GTM workflows; act as a role model for AI-native ways of working within the offers What You'll Bring Bachelor's degree required; advanced degree (Master's or MBA) preferred 6 to 8 years of relevant experience in industry or consulting Background strongly preferred in one or more of: service operations, customer service / contact center transformation, BPO and Global Business Services (GBS) / shared services, SG&A and corporate center optimization, customer experience and customer journeys, or support function (Finance / HR / IT / Procurement) operating model design Prior experience with AI / GenAI use cases in service operations (e.g., virtual agents, agent copilots, intelligent automation) is a strong plus Prior BCG experience is a plus, ideally as Project Leader, Senior Vantage, or BST Manager General GenAI fluency: confident user of AI tools for personal and team productivity, with the curiosity and judgment to apply AI to offer development, content, and GTM Strong analytical and structured thinking; ability to interpret data and draw conclusions for leadership discussions Strong written and verbal communication; ability to influence stakeholders across PAs, regions, and seniorities Excellent command of English Strong project management, organization, and follow-through; able to manage multiple priorities and proactively manage expectations in a global matrix Self-starter, service-oriented, high integrity, with the ability to maintain discretion when needed Collaborative team player; able to coach and mentor more junior team members Advanced knowledge of Outlook, PowerPoint, and Excel Who You'll Work With You will work closely with the PA Senior Director, the Operations PA Management Team, and the leadership teams of the Enterprise Service Operations and Customer Service Operations offers. You will partner regularly with the Knowledge Team, PA Marketing, PA Finance, and a broad network of experts across regions and sectors. A defining feature of the role is cross-PA collaboration: you will work hand-in-hand with BCG's other relevant Practices, helping shape integrated offers and joint client narratives. As part of BCG's Offer Management community, you will collaborate with peer Offer Managers across offers and PAs to share best practices and strengthen how BCG brings its capabilities to clients. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Group IT Manager Tamworth (5 days on-site) 60,000 - 70,000 + Holiday + Pension Are you an experienced IT leader looking to take full ownership of a multi-site infrastructure environment while shaping the long-term technology strategy of a growing international organisation? You will oversee day-to-day IT operations including networks, servers, and cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft 365, Azure AD/Entra ID, Intune, Windows Server, VMware, alongside cloud platforms such as Azure, AWS, and GCP. They will have strong networking knowledge covering Cisco, Fortinet, and Ruckus environments, WAN connectivity, network security, backup and disaster recovery solutions, and wider cybersecurity and compliance practices. The role also involves leading and developing a team of skilled engineers and Helpdesk staff, promoting a collaborative culture and driving continuous improvement across the department. This position offers the opportunity to influence technology direction while working within a modern and evolving IT landscape. The Role: Lead IT infrastructure operations across multiple global sites Manage and mentor a team including Helpdesk and 3rd Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience managing teams and driving service improvements Strong understanding of IT security, backup, and disaster recovery Excellent stakeholder management and communication skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

EUC Manager Abingdon £70,000pa - £72,000pa plus bonus & benefits 1 day onsite per week: MARS has partnered a global consultancy to recruit a permanent EUC Manager to join a talented IT function. This strategic delivery partners work, spans both private and public enterprises on a global basis, delivering real impactful change, improvements and transformation for their clients. With an amazing company culture and values, this business really puts its staff at the forefront of what they do. The EUC Manager will be responsible for leading the EUC team, acting as a subject matter expert, delivering on project work, and managing escalations from the Service Desk Team. As this business expands into a global group model, with operations in Australia, North America, and further territories, the EUC function must evolve to support a more complex, multi-territory device and identity estate. The EUC Manager is the sole people manager within the function. You carry direct line management responsibility for all EUC team members and full accountability for their performance, development, and wellbeing. This is truly an exciting time to join this business as they look to make more global acquisitions, this EUC Team will play an integral part of integrating this businesses into their IT estate. You already have two Intune environments to manage, but with this growth their could potentially be furthers to that. About you: You will be a high-calibre individual with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the company culture. You will have previous experience in a similar EUC Manager or IT Management role and can demonstrate a passion for supporting customers through technology. The successful candidate will have already achieved some of the below and be willing to work toward the remainder: ITIL 4 Foundation Prince2 Practitioner or equivalent project management qualification Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft Certified: Microsoft 365 Administrator Expert (MS-102) Apple Certified Support Professional (ACSP) Apple Certified IT Professional (ACIP) The successful candidate will have already achieved experience in some of the below and be working toward the rest: Change Management experienced in enterprise-level change management. Problem Management experienced in enterprise-level problem management. Project Management experience managing of projects, including directly managing those leading projects and mentoring juniors. Mobile Device Management experience in device management of both Apple and Android devices via a Microsoft Intune environment. Experience managing relationships with third-party suppliers. Experience of line management and leading a successful team. Experience in creating and supporting highly skilled IT support capabilities. People Development experienced in supporting the training and development of others. Our client is offering a highly competitive salary and generous benefits package includes: Life Assurance, Income Protection, pension contributions and 27 days holiday (not including bank holidays). They also operate a profit share scheme so that our people share in the success of the business. The profit share bonus is based on company performance and typically paid out in March and September. Joining this impressive business also brings many social benefits. They have a full social calendar with Spring activity days, Christmas events, a 2-day Summer event and 4 sponsored weekends a year. If you're a EUC Manager looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).