20 jobs found

Resident Services Associate Cardiff City Centre Cobalt is supporting a leading Build to Rent operator in the search for a Resident Services Associate to join their on-site team in Cardiff City Centre. This is an excellent opportunity for someone with experience in residential property, Build to Rent, PBSA, estate management, property management, lettings, or customer-focused housing environments who enjoys building relationships and delivering an exceptional resident experience. The Company Our client is one of the UK's most established and respected Build to Rent operators, managing high-quality residential communities across the country. Their focus is on creating outstanding living environments where residents feel supported, valued, and proud to call home. With a strong emphasis on customer service, community engagement, and operational excellence, they are committed to delivering a best-in-class rental experience throughout the resident journey. The Role As a Resident Services Associate, you will act as a key point of contact for residents, visitors, contractors, and prospective tenants. Working as part of the on-site management team, you will help ensure the smooth day-to-day operation of the building while delivering a consistently high standard of service. This role combines front-of-house responsibilities with wider property and resident services support, making it ideal for someone who enjoys both customer interaction and the operational side of residential property management. Key Responsibilities Deliver an exceptional resident experience through proactive and professional customer service. Act as the first point of contact for resident enquiries, resolving issues efficiently and escalating where required. Support the day-to-day operation of the building, ensuring communal areas and resident facilities are maintained to a high standard. Build strong relationships with residents and contribute to a positive community atmosphere. Assist with resident onboarding, move-ins, move-outs, and tenancy-related administration. Support property inspections, access arrangements, contractor management, and maintenance coordination. Work closely with the wider property management and facilities teams to ensure service standards are consistently achieved. Handle resident feedback and help identify opportunities to improve service delivery. Promote health and safety compliance and contribute to a safe, welcoming environment for all residents and visitors. Support resident events, engagement initiatives, and community-building activities. About You We are keen to speak with candidates who have experience within residential property, Build to Rent, PBSA, property management, lettings, estate management, hospitality-led residential environments, or customer-focused accommodation sectors. Skills & Experience Previous experience within a residential property or customer-facing property environment. Strong understanding of resident or tenant-facing service delivery. Excellent communication and relationship-building skills. Ability to manage multiple priorities in a fast-paced operational environment. Experience handling customer queries, complaints, and issue resolution. Knowledge of health and safety procedures within a residential or commercial property setting. Strong administrative and organisational skills. Professional, approachable, and service-oriented attitude. Ability to work collaboratively as part of a wider site team. Experience within Build to Rent, PBSA, residential leasing, property management, estate management, or front-of-house property operations would be particularly advantageous. Why Apply? This is an opportunity to join a growing and highly regarded operator within one of the UK's most exciting residential sectors. You'll be part of a team that genuinely prioritises resident experience and offers excellent opportunities for professional development within property management. Next Steps Interviews will be taking place shortly, so early applications are encouraged. Due to the volume of applications received, if you do not hear from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process, please let your Cobalt consultant know.

Assistant Service Manager Location: Beresford Gardens, Margate Salary: £29,012 per annum (pro rata) At Avenues, we're more than just a workplace - we're a community where people feel valued, supported, and empowered to achieve great things together. We're delighted to be recruiting an Assistant Service Manager to join our team at Beresford Gardens in Margate. This supported living service provides bespoke, person-centred support to two individuals with complex needs, including profound learning disabilities, autism, and mild behaviours that may challenge. One individual uses some Makaton to communicate, and both require a high level of personal care delivered with compassion, dignity, and respect. The Role As an Assistant Service Manager, you will work in close partnership with the Service Manager to support the effective day-to-day running of the service. You'll provide hands-on leadership, inspiring and mentoring staff to deliver high-quality, person-centred support using Positive Behaviour Support (PBS) and Active Support. Your focus will be on promoting meaningful activities, positive relationships, and genuine inclusion. You'll support compliance with regulatory and statutory requirements, relevant legislation, and organisational policies and procedures, and you'll confidently act on behalf of the Service Manager when required. Throughout everything you do, you'll champion high standards, dignity, and inclusion for the people we support and the teams you lead. Working Pattern & Hours Flexibility is essential for this leadership role. You will work across a flexible 7-day rota pattern covering Monday to Sunday, consisting of the following core shifts: Early Shift: 7:00am - 3:00pm Late Shift: 3:00pm - 10:00pm Waking Nights: Required on an as-needed basis to ensure continuous care, provide staff supervision, or support night teams. What We're Looking For Experience: Proven history supporting people with learning disabilities and complex needs. Leadership: Strong practice leadership skills with experience coaching, mentoring, and developing teams. Approach: A clear understanding of how to balance safeguarding with positive risk-taking. Travel: A full UK driving license is highly desirable to support travel to the service and use service vehicles (not essential). Benefits You Can Expect! Financial: £29,012 per annum pro rata + contributory pension scheme with life assurance. Growth: High-quality training to support your career development and clear paths to progress. Perks: Shopping discounts via Blue Light Card and The Benefits website. Rewards: "Recommend a Friend" scheme - earn up to £500. Wellbeing: Paid enhanced DBS check, paid annual leave (pro rata), and free 24/7 access to a health portal, counselling, and support. Ready to Apply? If you're passionate about making a real difference and supporting both individuals and staff to thrive, we'd love to hear from you. You'll have clear opportunities to grow and develop your career with Avenues, while making a meaningful impact every single day. As part of our commitment to the Disability Confident Scheme, candidates who declare a disability and meet the essential criteria for this role will be offered the opportunity to demonstrate their abilities at an interview.

Technical Project Manager x 3 Pitstone, Hertfordshire 55.00 - 65.00 per hour inside IR35 Description The Project Manager (Technical) is a key delivery role within the office. Rather than being permanently assigned to a single programme, PMs (Technical) are deployed flexibly across the portfolio by the Engineering Acceleration Manager - directed to where they are most needed at any given time, whether that is supporting an active development programme, managing a legacy or historic programme through to close-out, or contributing to PCE Office improvement initiatives. Tasked by the Senior Project Manager (SPM) of the assigned programme, the PM (Technical) takes ownership of defined Work Packages and is responsible for ensuring delivery within Quality, Cost, and Schedule (QCD) objectives. They serve as a core member of the Integrated Project Team (IPT), coordinating day-to-day project activities, managing risks, tracking actions, and maintaining project data. This role is designed both as a substantive delivery position and as a structured development pathway towards Senior Project Manager level. PMs (Technical) who demonstrate strong delivery capability and leadership potential will be supported to progress, with access to professional qualifications, mentoring, and cross-programme exposure. Some Key Responsibilities: 1. Project Organisation & Structuration 2. Project Support & Delivery 3. Planning, Scheduling & Reporting and Risk Management 4. Customer & Stakeholder Coordination 5. Legacy & Historic Project Management 6. Continuous Improvement 7. Compliance & Governance Essential Experience & Qualifications: Demonstrable experience in project management within an engineering environment, with a strong track record of delivering against QCD (Quality, Cost, Schedule) objectives. Practical experience applying project structuration frameworks equivalent to the Safran One Safran standard: PBS, WBS, OBS, RBS, and CBS - including creating and maintaining these structures collaboratively with project and functional teams. Experience developing and maintaining a Project Development Plan (PDP) or equivalent project reference document, covering development approach, team organisation, meeting rituals, decision-making, and applicable standards. Working knowledge of cost estimation methodologies (NRC/RC) and the ability to develop and converge bottom-up estimates against top-down programme targets. Experience in risk and opportunity management including planning activities: identifying customer Critical To Quality metrics, establishing project milestones, building development flowcharts, assessing margins, and maintaining mitigation plans. Experience leading or coordinating cross-functional project teams in a matrix organisation, with familiarity with Work Package management and multi-level scheduling architectures (master schedule to detailed Work Package schedule). Proficiency in project management methodologies and tools - planning, scheduling, cost structuring, monitoring, and control - in line with a stage-gate development lifecycle. Degree-level qualification in Engineering, Project Management, or a closely related discipline - or equivalent combination of education and demonstrable work experience. Skills: Delivery Focus: Gets things done. Tracks actions relentlessly, follows through on commitments, and drives progress without needing constant direction. Structured Planning: Brings rigour to scheduling and Work Package management. Creates clarity from complexity through well-maintained plans and trackers. Adaptability: Comfortable moving between programmes, priorities, and contexts. Embraces the flexible deployment model and thrives in a varied, fast-paced environment. Collaboration: A natural team player who builds effective working relationships across functions and sites; fosters an inclusive, supportive team culture. Communication: Clear and concise - both written and verbal. Able to present project status accurately to a range of audiences, and to coach others on effective communication. Problem Solving: Self-motivated with strong problem-solving and decision-making skills. Proactive in identifying issues and escalating with a recommended solution rather than the problem alone. Emotional Resilience: Able to work effectively against demanding targets in a complex, multi-disciplined environment, maintaining composure and focus under pressure. Autonomy: Able to organise activity, manage priorities, and take decisions within their scope without requiring constant supervision. Learning Mindset: Actively seeks to develop PM skills and knowledge; engages with coaching, feedback, and formal development opportunities. This role is designed as both a substantive delivery position and a structured development pathway towards Senior Project Manager level within the PCE Office and the wider Safran engineering community. PMs (Technical) who demonstrate strong delivery capability, cross-programme breadth, and leadership potential will be actively supported to progress into programme-aligned SPM roles as they develop. If you'd like to apply send your CV today and we can set up a call to discuss.

Are you passionate about delivering exceptional customer service and creating outstanding resident experiences? Our client is one of the UK's leading Build-to-Rent organisations , renowned for delivering high-quality homes, exceptional service and vibrant resident communities. Due to continued growth, they are looking to recruit a Senior Lettings Administrator to join their onsite team at one of their flagship South London developments. This is a fantastic opportunity for someone with experience in Build-to-Rent, residential lettings, PBSA, serviced apartments or property management who enjoys working in a fast-paced, customer-focused environment where no two days are the same. The Role As the Senior Lettings Administrator, you'll play a key role in supporting the successful operation of the development, ensuring an exceptional customer journey from initial enquiry through to move-in and beyond. You'll work closely with the General Manager and onsite team to maximise occupancy, support resident retention and deliver an outstanding level of service to both prospective and existing residents. The position is based on a 40-hour working week, with two Saturdays per month required. Working hours are on a rota basis, with shifts of either 9:00 am 6:00 pm or 10:00 am 7:00 pm. Key Responsibilities Conduct apartment viewings and convert enquiries into successful lettings. Manage the entire applicant journey, responding promptly to enquiries by phone and email. Process tenancy applications, referencing and credit checks. Coordinate move-ins and move-outs, ensuring a seamless resident experience. Assist with rent collection, deposits and tenancy administration. Update property management systems and maintain accurate records. Carry out competitor analysis and support marketing initiatives. Deliver exceptional customer service to residents, contractors and visitors. Resolve resident queries and service requests quickly and professionally. Support resident engagement initiatives and community events. Assist with property inspections and coordinate maintenance issues with the onsite team. Ensure communal areas remain welcoming, safe and well presented. About You You'll be passionate about customer service and genuinely enjoy building relationships with people. Ideally you'll have: Previous experience within Build-to-Rent, residential lettings, property management, PBSA or serviced apartments. Strong administration and organisational skills. Experience managing lettings enquiries and tenancy administration. Excellent communication skills, both written and verbal. A proactive, positive and professional attitude. The ability to work independently whilst contributing to a collaborative team. Strong IT skills, including Microsoft Office and experience using property management systems such as Yardi (or similar) would be advantageous. Flexibility to work weekends on a rota basis. What's on Offer? Salary of £31,000 10% Annual Discretionary Bonus Career progression with one of the UK's leading Build-to-Rent operators Modern, high-quality working environment Ongoing training and development A collaborative and supportive team culture The opportunity to make a real impact on the resident experience If you're looking to develop your career within the rapidly growing Build-to-Rent sector and want to join a business that genuinely puts residents at the heart of everything it does, we'd love to hear from you. Apply today to find out more

Front Of House Supervisor, Temporary, £15.50ph Are you passionate about delivering outstanding customer experiences and leading high-performing teams? We are looking for an enthusiastic and proactive Front of House Supervisor to join a vibrant student accommodation in Central London. In this key role, you will oversee the day-to-day operation of our reception and resident services function, ensuring every resident, guest, and stakeholder receives exceptional service. You will lead by example, support the development of the Front of House team, and help create a safe, welcoming, and vibrant community for our residents. Duties Provide daily supervision, coaching, and support to the Front of House team. Lead by example, delivering exceptional customer service and operational excellence. Monitor performance, provide constructive feedback, and support colleague development. Ensure clear communication and seamless shift handovers. Deliver an outstanding resident and guest experience at every interaction. Act as the first point of escalation for resident concerns and complaints, ensuring effective resolutions. Build strong, positive relationships with residents throughout their journey. Support the delivery of resident events and community initiatives. Drive resident satisfaction, positive feedback, and online reputation scores. Maintain exceptional presentation standards across reception and communal areas. Manage day-to-day administrative tasks and property management systems. Oversee parcel management, key control, visitor management, and contractor sign-in procedures. Ensure resident records are accurate and up to date. Support key operational periods including check-ins, check-outs, and summer turnaround. Promote a strong health and safety culture throughout the building. Conduct regular inspections and property walks. Identify and escalate maintenance, security, welfare, and compliance concerns. Support emergency response procedures, incident reporting, and fire safety protocols. Assist with audits, mystery shop assessments, and compliance inspections. Skills & Experience Previous experience in a customer-facing supervisory role. Experience within PBSA (Purpose Built Student Accommodation), hospitality, residential, or hotel operations Strong leadership and team development capabilities. Excellent communication and interpersonal skills. Proven ability to manage complaints and challenging situations professionally. Highly organised with strong administrative skills. Ability to thrive in a fast-paced environment and manage competing priorities. Good understanding of health and safety responsibilities. Proficiency in Microsoft Office and property management systems. Experience within PBSA (Purpose Built Student Accommodation), hospitality, residential, or hotel operations.

Involve Recruitment (Midlands) Ltd are working with a Global Manufacurting company to recruit for a BUSINESS DEVELOPMENT MANAGER within there Specification team with a sole focus on inning projects within the Hospitaility sector ! Do you have experience selling a product into the Hospiaility sector? Are you a specification sales professional who thrives on winning projects, influencing decision-makers, and delivering commercial growth? Do you enjoy working with architects, developers and end users to shape projects from concept through to completion? If so, this is an opportunity to join a global market leader and play a key role in driving specification growth across the UK's hospitality, purpose-built student accommodation (PBSA) and commercial sectors. The Opportunity We're looking for a commercially driven Specification Business Development Manager to lead the promotion and specification of integrated door hardware, access control and complete doorset solutions. This is a true front-end specification role where you'll identify opportunities early, influence project design, secure specifications and work closely with internal teams to protect and convert them into profitable business. You'll become a trusted advisor to architects, designers, developers and end users, helping deliver compliant, future-proof access solutions across some of the UK's most exciting projects. What You'll Be Doing Developing and winning new specification opportunities across the hospitality, PBSA and commercial markets. Building relationships with architects, interior designers, developers, end users and building operators. Promoting integrated access solutions including: Electronic and hotel locking systems Mechanical door hardware Sealing systems Complete doorset solutions Supporting clients with fire safety, compliance and access control best practice. Delivering engaging CPD presentations and technical seminars. Managing projects from early design through specification to order. Protecting specifications and working with internal sales teams to maximise conversion and margin. Building and maintaining a strong pipeline using Microsoft Dynamics 365 CRM. We're keen to speak with ambitious sales professionals who have: A proven track record in specification sales. Experience influencing architects, developers, contractors and end users. A strong commercial mindset with a passion for winning business. Excellent relationship-building and negotiation skills. The ability to manage multiple projects and stakeholders. A full UK driving licence. Package - £55,000 to £61,000 with car allowance and a excellent bonus structure ! Apply today or contact us for a confidential discussion.

House Leader - Ofsted Registered Children's Residential Home Job Title: House Leader Location: Eastbourne About The Role: We are seeking experienced and confident Team Leaders to join our Ofsted Registered Children's Residential Homes in Eastbourne. This is a rewarding opportunity to support children and young people with highly complex emotional, behavioural and additional needs, helping them to build safe, stable and ambitious futures. As a House Leader, you will play a key role in leading shifts, maintaining high standards of care and supporting the safe and effective running of the home. This is a high accountability leadership role where you will take responsibility for care delivery, safeguarding responses, team performance and decision making on shift. You will work as part of a high performing residential team delivering child centred, therapeutic and trauma informed care that promotes emotional wellbeing, regulation, independence, life skills and positive behavioural outcomes. Our home is a specialist Residential Children's home supporting young people aged 12 - 16 with complex emotional, behavioural and additional needs, including Autism Spectrum Disorder (ASD), complex attachment difficulties, developmental trauma, emotional dysregulation, self harming behaviours, suicidal ideation and extreme challenging behaviours. The young people are verbal and relatively independent and require calm, resilient and emotionally regulated adults who are able to build trusting relationships, maintain professional boundaries and confidently support young people through complex and high pressure situations. At SuperCare, we are committed to delivering only outstanding care. Our approach is progressive, therapeutic and grounded in understanding behaviour, relationships and development. Our culture is shaped by our core values: We are outstanding We seek to understand We will do whatever it takes We inspect and don't expect We are radically honest We never give up Key Responsibilities: As a House Leader you will: Lead shifts and take accountability for the safe, consistent and effective running of the home during your shift Be responsible for safeguarding responses, incident management and decision making on shift Provide leadership, direction and support to Advanced Behaviour Complex Coaches and wider staff teams Ensure care plans, PBS strategies, risk assessments and therapeutic approaches are implemented consistently Maintain high standards of care delivery, professionalism and accountability across the home Promote a calm, structured and therapeutic environment for young people Support young people to regulate emotions, manage behaviours and achieve positive outcomes Maintain accurate records, daily logs, incident reports and safeguarding documentation Deliver clear and effective handovers and contribute to reflective practice Support the induction, coaching and development of less experienced staff Work collaboratively with management, families, social workers and external professionals Maintain a safe, clean and well run home environment Administer medication and oversee health and safety compliance on shift Work flexibly across different homes within the service where required About You: We are looking for strong practice leaders who combine accountability, resilience and compassion for young people. You will have: Experience working within residential childcare Experience supporting or leading staff on shift Level 3 Diploma in Residential Childcare or equivalent (essential) A genuine passion for supporting vulnerable young people Strong communication and leadership skills Emotional resilience and the ability to remain calm under pressure The ability to confidently manage high risk and challenging situations The ability to maintain professional boundaries and hold others accountable A trauma informed and child centred approach Willingness to work towards Level 5 Diploma in Leadership and Management (desirable) Flexibility to work shifts including evenings, weekends and bank holidays A commitment to delivering outstanding care and outcomes What We Offer: Competitive salary package Extensive training and development opportunities Fully funded Level 3 and Level 5 qualifications Performance related bonus scheme Private healthcare 24/7 GP access Gym membership contribution Extensive training and CPD opportunities Leadership mentoring and internal progression pathways into Deputy Manager and above Pension scheme Supportive team culture focused on development and wellbeing Working Hours & Shift Patterns: SuperCare operates a 24 hour, 365 day service. Flexibility is essential within this role. Day Shifts 1 day on, 2 days off (rolling rota) 07:30am - 10:30pm (15 hour shifts) Waking Night Shifts 2 nights on, 2 nights off (rolling rota) 10:00pm - 08:00am (10 hour shifts) Shift patterns may vary depending on the needs of the home and the young people we support. Safer Recruitment All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures. If you are passionate about supporting children and young people with complex needs to achieve positive outcomes and want to join a provider committed to outstanding care, we would love to hear from you. Apply now to become part of the SuperCare team.

Join Nurseplus as a Support Worker Are you an experienced Residential Support Worker looking for flexible opportunities in Eastbourne? We're interested in hearing from dedicated and resilient professionals who have experience supporting children and young people with complex needs within residential settings. Successful candidates may have experience working with: Mental health or CAMHS settings Self-harm and suicide risk Ligature risk management Autism spectrum conditions, including high-functioning ASD Learning disorders Emotional crisis management Anxiety disorders Intervention and restraint Previous experience with Positive Behaviour Support (PBS) is essential. We're keen to connect with individuals who hold a Level 3 Diploma in Residential Childcare (or equivalent), or are Level 2 working towards the qualification, or have significant experience supporting children and young people with highly complex needs. Opportunities may be available across a variety of shift patterns, including full-time, part-time, days, nights and weekends, depending on service requirements. When working with us, you'll benefit from competitive pay rates, industry-leading training, easy shift management, and ongoing support from our specialist team.

Senior Residential Support Worker Join Nurseplus as a Senior Residential Support Worker Make a Difference Every Day At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a temporary Senior Support Worker , You will work alongside the permanent residential team supporting a young person with extremely complex needs on a 5:1 package, starting from mid July. We have multiple roles available across days and nights. This role requires experienced, resilient workers who can provide calm, consistent and professional support in a high-demand environment. Other experience required includes: Mental health or CAMHS settings Self-harm and suicide risk Ligature risk management Autism presentations, including high-functioning ASD Learning disorders Emotional crisis management Anxiety disorders Intervention and restraint Previous PBS experience is absolutely essential here. If you hold a Level 3 Diploma in Residential Childcare or equivalent, or you're working towards it, or have substantial experience supporting children and young people with highly complex needs, please apply to find out more. We can give you flexible shifts: full-time, part-time, days, nights and weekends on very competitive rates. You'll also benefit from free industry-leading training, management of your schedule via our app and full support from our specialist team If you have the experience, resilience and commitment to support young people with complex needs, apply today for an immediate conversation.

Maintenance Operative Location: Cambridge Salary: 32,000 + 20% Bonus Hours: Full-time 40 hours per week Monday to Friday (with flexibility to support business needs) The Opportunity We are recruiting on behalf of a leading Build to Rent (BTR) operator for a Maintenance Operative to join a thriving residential community in Cambridge. This is a fantastic opportunity for a multi-skilled maintenance professional who enjoys working in a customer-focused environment and takes pride in delivering high standards. You'll play a key role in ensuring residents enjoy a safe, well-maintained and welcoming place to call home. Working closely with the Facilities Manager and wider site team, you'll be responsible for planned and reactive maintenance, preparing apartments for new residents, supporting statutory compliance and helping maintain exceptional communal spaces. No two days are the same, making this an ideal role for someone who enjoys variety, problem-solving and providing excellent customer service alongside their technical skills. Key Responsibilities Planned & Reactive Maintenance Complete planned preventative maintenance (PPM) in line with statutory requirements. Carry out compliance checks including fire safety, water hygiene, electrical and other building systems. Respond promptly to reactive maintenance requests, aiming for first-time fixes wherever possible. Undertake a range of maintenance works including: Painting & decorating Basic plumbing Minor joinery Plastering General building repairs Conduct routine inspections of apartments, communal areas and resident amenities, identifying issues before they become problems. Apartment Turnarounds Prepare apartments to an exceptional standard for new residents. Complete make-ready works between tenancies within agreed turnaround times. Assist with furniture assembly, movement and inventory where required. Health & Safety & Compliance Ensure all maintenance activities are completed safely and in accordance with current legislation. Maintain accurate maintenance and compliance records using CAFM/property management systems. Support the Facilities Manager with risk assessments, statutory compliance and site inspections. Report hazards and ensure remedial works are completed promptly. Resident Experience Deliver a professional, friendly and customer-focused service during every resident interaction. Communicate clearly with residents regarding maintenance appointments and ongoing works. Take ownership of maintenance issues through to completion, ensuring residents remain informed throughout. Site Presentation Help maintain high presentation standards across all communal areas and resident amenities. Support with the setup and maintenance of amenity spaces for resident events. Identify and report cleanliness or maintenance issues across the development. Stock & Contractor Management Assist in managing maintenance stock, tools and consumables. Accurately record completed works and materials used. Build positive working relationships with contractors and suppliers while ensuring work is completed to a high standard. General Duties Provide clear handovers between colleagues where required. Support additional maintenance projects across the development. Maintain confidentiality and professionalism at all times. Act as a positive ambassador for the development and contribute to creating an outstanding resident experience. About You We're looking for someone who is practical, proactive and passionate about delivering exceptional standards. Essential Previous experience as a Maintenance Operative, Fabric Technician, Handyperson or Multi-Trader. Multi-skilled experience across several trades, including painting & decorating, plumbing, joinery, plastering or general maintenance. Good understanding of planned preventative maintenance and Health & Safety legislation. Excellent communication and customer service skills. Able to work independently and manage your own workload. Strong attention to detail with a proactive approach to problem-solving. Comfortable using maintenance management or CAFM systems. Good written and spoken English. Desirable Experience within Build to Rent (BTR), PBSA, residential property, hotels or hospitality. Relevant trade qualification (NVQ Level 2/3 or equivalent). Experience using systems such as Yardi, FixFlo or other CAFM/property management platforms. What's on Offer Salary of 32,000 Discretionary bonus Monday to Friday working pattern Opportunity to join a growing Build to Rent operator Supportive team environment Ongoing training and career development The chance to work within one of the UK's fastest-growing residential sectors If you're a hands-on maintenance professional looking to progress your career within the Build to Rent sector, we'd love to hear from you.

VS661 Resident Service Associate Build to Rent Location: Birmingham Salary: £27K + 10% Bonus Hours: Week 1 8am 5pm Monday Friday and Saturday 9am 6pm, week 2 11am 8pm Tuesday Friday My client is an award winning FTSE250 property company and the UK s largest listed residential landlord, leading the way in the BTR sector! Role Overview The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to company standards and the team works as one. Responsibilities will include, but are not limited to: • Deliver the company customer service strategy and standards. • Increase resident satisfaction with service delivery • Deliver high-quality resident services • Work closely with company-wide colleagues to ensure excellent customer service • Encourage engagement • Promote the company and build good relationships with external partners. • Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person. • To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement. Desired Skills & Experience: • Previous experience of working in a face to face customer focused role with strong administrative skills • Ideally you will have worked in the BTR or PBSA sector, my client would also love to meet candidates from the hospitality, travel & tourism, or events industry or any other client facing customer centric role • An awareness of H&S requirements on site and a demonstrable ability to implement H&S when required would be an advantage • Strong experience working at business/private events would be beneficial • Previous experience of working in a team • Strong written and verbal English • Qualifications in property or customer service would be advantageous • A good communicator with strong interpersonal skills, including the ability to listen with empathy • Well-groomed and professional appearance • Passionate about customer service • Ability to build relationships and work collectively with colleagues • Demonstrable ability to think creatively and embrace new challenges daily • Goal-focused, positive and resilient with the determination to support the company in delivering exceptional outcomes for its residents and communities. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency

Contract Type: Temporary (12 months) Purpose of the Role To lead the planning, coordination, and delivery of a new property management system implementation to replace the existing platform. The role will ensure a smooth transition through effective project management, stakeholder engagement, system configuration, testing, training, and go-live support, aligning with business objectives across residential, commercial, and development portfolios. A key focus will be managing the integration of the new system with HubSpot CRM, finance systems, and reporting tools, including oversight of developers working on APIs and data connectivity. Key Responsibilities Project Management & Delivery Develop and manage the project plan, timelines, budgets, and risk registers. Drive end-to-end system implementation, including design, build, testing, training, and rollout. Ensure alignment with strategic objectives and operational needs. Stakeholder Engagement Act as the central point of contact between internal teams (finance, asset management, property management, IT, marketing/CRM) and external suppliers. Coordinate workshops to capture requirements and translate into system configuration. Provide regular updates and reports to senior management and project steering groups. System Design & Integration Work with vendors to configure modules (lease management, rent collection, service charges, credit control, facilities, reporting, integrations). Manage data migration from current systems, ensuring accuracy and completeness. Oversee and coordinate API integrations with HubSpot, finance systems, banking platforms, tenant portals, and BI tools. Liaise with and manage external developers where custom integrations are required. Testing & Training Lead UAT (User Acceptance Testing) across teams, ensuring scenarios cover real-world use cases. Define test scripts for integrations (HubSpot sync, API data flows, reporting pipelines). Develop training materials and coordinate training sessions for end users. Support business process re-engineering to align with system functionality. Change Management Identify process impacts and support business change. Promote adoption and provide post go-live support and troubleshooting. Capture lessons learned and embed best practice for future digital projects. Required Skills & Experience Proven experience as a Project Manager or Systems Implementation Lead, preferably in the property or real estate sector. Strong track record in delivering ERP or property management system implementations. Hands-on experience managing API integrations and working with developers on system connectivity. Familiarity with HubSpot CRM and its integration with third-party systems. Experience of data migration projects. Knowledge of integration with finance systems (general ledger, purchase ledger, payment platforms). Excellent stakeholder management and communication skills, with the ability to liaise with senior leadership and frontline staff. Proficiency in project management methodologies Strong problem-solving, organisational, and time-management skills. Ability to produce clear project documentation, training materials, and reports. Desirable Skills Previous experience in both commercial and residential property management environments (including PBSA or BTR). Knowledge of regulatory and compliance requirements in UK property management. Understanding of reporting tools/BI for KPI dashboards (e.g., Power BI, Tableau). Experience leading system replacement projects (legacy system to cloud-based solution).

The Global Events Manager will be responsible for delivering high quality events to support IAPB's goals. They will assist with leadership of events that enhance knowledge of eye health amongst IAPB membership & stakeholders. About Us: The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations. There are 1.1 billion people living with sight loss because they don't have access to eye care services. We are making the case loudly and repeatedly that access to eye health services are vital to everything, for everyone. IAPB, on behalf of its network, holds trusted relationships with the United Nations and the World Health Organization. No one else is operating under this same model with the same reach. We are a growing and successful international organisation registered as a charity in the UK with a dedicated staff team located around the world. We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals. Outline of Role As a key member of the IAPB Communications, Campaigns & Events team, this role is responsible for delivering high quality events to support the key strategic goals of the organisation. Assisting with leadership of events at IAPB that enhance knowledge of eye health and allied development amongst IAPB membership and other stakeholders. Working with the Director of Communications, Campaigns and Events to support the organisation s events goals, manage events that promote IAPB and lead events related to other IAPB functions (e.g. membership, knowledge, advocacy etc.). Supporting the Director of Communications, Campaigns and Events to lead the organisation s yearly internal and external events calendar. As a key element of this, this role will lead a yearly first-class large scale global event that takes place in person and online, project managing and pulling together all elements of such an event. The role will also support organisation-wide events, including around IAPBs work at the United Nations through the UN Friends of Vision Group, Capability Development workshops, Membership meetings and regional events, as well as around World Sight Day, internal events (such as organising in-person Board meetings) whilst always ensuring IAPBs events are creative. For full details, please see the attached job description.

Step Into a Leadership Role with Watkin Jones - Shape the Future of Residential Development. Watkin Jones, the UK's leading name in residential development, is on the lookout for a talented and driven Construction Director to join our senior leadership team. As we continue to grow across the build-to-rent (BTR), co-living, and purpose-built student accommodation (PBSA) sectors, this is a unique opportunity to help shape the future of our business and deliver exceptional living spaces across the UK. The Role: Operating on a national scale, we're looking for someone who's comfortable working away from home as required (with expenses covered in line with company policy). As Construction Director, you will take the lead across your portfolio of projects, ensuring delivery is efficient, on-budget, and aligned with our high standards. Key responsibilities include: Providing clear, timely project updates and maintaining control of budgets and timelines. Overcoming challenges with a proactive, solution-focused approach. Leading construction activities across multiple sites, driving operational excellence. Coaching and mentoring Construction Managers, Project Managers, and wider teams. Building trusted relationships with internal stakeholders and subcontractors alike. Contributing to strategic planning while developing the skills and performance of your team. About You: We're looking for a confident and collaborative leader who thrives in a dynamic environment. Your ability to inspire and motivate teams, combined with a strong commercial mindset, will be key to your success. You'll bring: Proven leadership experience in construction delivery, ideally across multiple project types. A passion for quality, customer care, and innovation. Strong communication and relationship-building skills at all levels. The confidence to make informed decisions and manage risk effectively. (Bonus) Experience in student accommodation or the build-to-rent sector. What we'd love you to have: SMSTS certificate First Aid certificate Scaffolding certificate CSCS Card Why join us? At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Professional Growth: Individual support for your career advancement. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Work-Life Balance: 25 days of annual leave (increasing with tenure), flexible working from home, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform Benefits: Company car or allowance, exclusive shopping discounts, and a contributory pension scheme. About Us: Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000 PBAS beds and BTR units since inception across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 20,000 units across 58 schemes, representing £3.2bn of assets under management.

Positive Behaviour Support (PBS) Practitioner Job description An exciting opportunity to join Certitude as a Positive Behaviour Support Practitioner as we continue to grow as London's leading adult social care provider. Salary: £35,365 per annum Hours: 37.5 hours Job Type: Permanent - Full-time Department: Operations Location: Across London - based in Balham/Ealing/Hybrid working Benefits - A stimulating work environment full of opportunities to learn and develop - 25 days' annual leave + bank holidays & enrolment onto a pension scheme - 24-hour Employee Assistance - Paid Enhanced DBS - Eye care vouchers & Perkbox (employee benefits platform - for wellbeing and discounts) - Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role This is a fantastic opportunity to join our well-established and supportive Specialist Support Team to make a real difference to the lives of people with learning disabilities. We are looking for someone with experience in designing, implementing and embedding person-centred assessment and intervention in line with Positive Behaviour Support approaches. Your energy, enthusiasm, drive for quality, excellent communication skills and track record of getting things done are needed. In return, you will get a rewarding career opportunity in an organisation that prides itself on allowing people to live the life they want, as well as being a highly regarded London provider. You'll be an experienced PBS Practitioner who can deliver compassionate, evidence-based support. If you are committed to improving quality of life and building skills, we'd love to hear from you. Duties will include: - Conducting functional behaviour assessments and analysing data to develop and implement PBS strategies - Supporting individuals at risk of exclusion or hospital admission through tailored support - Ensuring all assessments are person-centred and accurately reflect risks and needs - Helping to deliver systems which monitor progress and outcomes - Delivering training and coaching to build PBS capacity within a team - Working in partnership with individuals, families and professionals About you To be a Positive Behaviour Support Practitioner at Certitude, the following are essential: - Hold a formal qualification in Positive Behaviour Support or a related discipline. - A sound understanding of the needs of individuals with learning disabilities and autism, including those with complex health and mental health needs. - Proven experience conducting functional behaviour assessments and implementing PBS strategies. - Competence in data analysis to inform behaviour support planning and monitor quality-of-life outcomes. - The ability to build and maintain respectful, trust-based relationships with individuals and families. To read more about the role and the full person specification, please select the Apply button and then click on the link on the left side of this advert, titled 'Job Description and Person Specification'. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude. Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours. Do you want to be a Positive Behaviour Support Practitioner at Certitude? Select the Apply button, complete an application form, and someone from the Recruitment Team will be in touch! A job description and person specification are available when you select Apply. If you have any questions, please email our recruitment team. All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Positive Behaviour Support, Quality of life, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP.

Busy Main Contractor/Developer seeks a Project Manager to join their business in Edinburgh Your new company Our client is an exceptionally busy main contractor who are about to commence 3 large projects in Edinburgh. With an exceptionally busy next few years ahead of them, they are seeking to appoint a Project Manager to their team. Your new role As Project Manager, you will be responsible for the delivery of a large new build project in the middle of Edinburgh. Typical project values range from £20million up to £60million and are generally focused on the PBSA, BTR or hotel sectors. You will be the project lead on this project, responsible for all technical elements of the delivery. This will involve managing and coordinating across commercial, design management, client and stakeholder interface and operations. Working with your team (Site Manager, DM, Commercial etc) you will be responsible for pulling all elements together, ensuring the project hits its commercial and operational targets. Our client pride themselves on a positive and professional work environment on their sites, so the successful candidate must be a committed leader able to demonstrate previous experience of running successful projects in similar or related sectors. What you'll need to succeed Our client is seeking an experienced construction professional with relevant qualifications such as a degree in construction management or trade. Perhaps you are currently an experienced Site Manager seeking to broaden your experience into project management or an existing PM seeking to work on bigger and more exciting projects in Edinburgh. You must have a professional approach with broad construction knowledge who understands the key successful elements which go into the delivery of complex building projects. Our client is growing fast in this space and this role offers the opportunity for significant further progression and career development. What you'll get in return Our client recognises the current situation in the market and will offer an attractive benefits package and salary along with a guaranteed bonus scheme. Get in touch asap for more information! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

My client seeks senior land acquisition & development manager for their busy investment arm of a very profitable business that has a head office in London. This role will be a mixture of working in one of their Regional offices spread throughout the UK and working from home. This is a Land Acquisition & Development role for PBSA (Purpose Built Student Accommodation) and it is imperative that the successful candidate has PBSA acquisition experience and a network of contacts that can provide details on consented and unconsented sites throughout the Midlands, North and Scotland. The client will be looking for sites in heavy student cities and these will include but not be limited to: Manchester, Birmingham, Nottingham, Edinburgh & Glasgow I appreciate you may not specialise in all of the locations mentioned or you may specialise in more than the locations listed. The role is to find unconsented & consented PBSA sites in good student locations, the role will require front end experience that would allow you to work with the rest of the team to progress any sites through to and inclusive of detailed planning. These roles will suit a pro-active, self-motivated and innovative individuals to join one of the leading student accommodation developer/ investors in the UK. This company will operate as a BTR developer and will also sell developments to Universities and they currently have over 7000 beds of student accommodation and are looking to increase the amount of student accommodation it owns and operates on a long term basis. The successful candidates will identify, bid, successfully secure and, obtain planning consent on land for large development opportunities (over 40m GDV) primarily for purpose built student accommodation , but may also include residential BtR/ Co-living opportunities as well. To be successful you will need detailed knowledge of your areas of operation and have an existing network of contacts and working relationships with key stakeholders. In return you can expect and excellent salary, bonus, generous holiday, wfh, generous pension and a role that can lead to Director. This role is with one of the leading PBSA investment and development companies in the UK, a real opportunity to join a forward thinking, well funded organisation that values its staff and offers progression in roles. In return you can expect a very rewarding career with one of the UKs most prestigious PBSA and BtR investors and developers. This is a highly rewarding role that offers progression in your career. It also comes with a very good salary, bonus, large package including pension contributions, holidays, other benefits and a bonus. Please apply if you are interested.

Business Process Analyst - 12 Month FTC Location: Bristol - hybrid Job Type: Full-time Salary: Upto £55,000 We are seeking a Business Process Analyst who is passionate about understanding and driving excellence across people, processes, and technology. This role involves using best practices, tools, and standards to enhance the quality and consistency of deliverables across various projects and initiatives. Day-to-day of the role: Work closely with the business to map end-to-end processes and identify opportunities for efficiency, including the elimination of non-value-added activities, automation of data flows, and system integration. Facilitate discovery and improvement workshops, gather both functional and non-functional business requirements, and translate them into technical specifications. Ensure full traceability of requirements from sign-off through to solution design and development. Build business cases to detail efficiency benefits realisation through return on investment and payback period calculations. Design and support user testing and acceptance criteria, and facilitate the adoption of implemented solutions. Maintain effective communication with all project, business, and IT stakeholders, providing regular updates and addressing concerns. Identify and mitigate project risks and issues, proactively seeking solutions to keep projects on track and escalating to senior leadership as needed. Share best practices and strive to deliver a world-class student and employee experience. Required Skills & Qualifications: Extensive experience in business process design and facilitation. Proficiency in business process modelling and familiarity with business analysis tools and methodologies. Experience with both Agile and Waterfall project management methodologies. Strong analytical skills, including the ability to collect, interpret, and analyse data. Excellent communication and interpersonal skills, capable of working effectively with stakeholders at all levels. Curiosity and tenacity to explore beyond the immediate circumstances to identify further improvements. Basic understanding of data protection legislation and experience in maintaining a secure and confidential environment. Desirable: Experience with HR Systems, familiarity with SaaS-based platforms, certification in Business Analysis (e.g., CBAP), familiarity with PBSA, and project management skills. Benefits: Competitive annual bonus. 25 days paid holiday. Pension scheme with company contribution. Flexible working opportunities. Shared Parental Leave - 18 weeks full pay. Additional benefits including ShareSave, Bike to Work, Charity Match, amazing discounts, and more! To apply for the Business Process Analyst position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Are you a construction professional with a passion for precision planning and delivering high-profile projects on time and within budget? If you thrive on solving complex challenges and ensuring seamless project execution, this is the perfect opportunity for you! The role As a Construction Planner, you ll be at the heart of our project success working closely with Operations Directors to develop and manage critical project programmes. You ll create and maintain detailed, logic-linked critical path programmes, method statements, and logistics plans from bid stage through to completion. Your ability to coordinate seamlessly with site teams, project managers, engineers, and architects will ensure projects run smoothly and align with key objectives. By generating insightful progress reports, forecasts, and mitigation strategies, you ll provide the data-driven oversight needed to keep everything on track. With a proactive approach to risk management, you ll identify potential challenges early and implement effective solutions to maintain timelines and budgets. Additionally, working closely with the Costing team, you ll ensure resources are allocated effectively, optimising time and expenditure for maximum efficiency. Depending on your location, this role would be office based (Chester) or home based with nationwide travel to site as required. What you'll bring We re looking for someone with proven experience in construction planning, ideally within PBSA, BTR, or similar sectors. Proficiency in ASTA construction project management software and a deep understanding of critical path analysis will be essential. You should be a strong communicator and collaborator, able to work effectively with diverse stakeholders to drive project success. A problem-solving mindset is key, with the ability to anticipate challenges and implement swift solutions to avoid delays. Attention to detail is crucial, ensuring meticulous planning and documentation that leaves nothing to chance. If you re ready to take on a role where your planning expertise makes a real impact, we d love to hear from you! Why choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that s not only deeply rooted in history but also firmly focused on the future. We re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.