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client engagement team manager
The Portfolio Group
Call Centre Team Manager
The Portfolio Group City, Manchester
Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 14, 2026
Full time
Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Akkodis
ERP Change Manager
Akkodis City, Sheffield
ERP Change Manager 18+ month fixed term contract On site presence required so must be able to be in Sheffield x3 a week An established organisation is embarking on a major ERP transformation programme and is seeking an experienced ERP Change Manager to lead the people side of change across the business. This is a pivotal role within a high-visibility transformation, ensuring the successful adoption of new processes, systems and ways of working across multiple business functions. The Opportunity As ERP Change Manager, you will be responsible for designing and delivering the change strategy that enables successful ERP adoption. You will: Develop and own the end-to-end change management strategy for the ERP programme Conduct change impact assessments across business functions Partner with business leaders and process owners to prepare teams for transition Design stakeholder engagement and communication plans Lead readiness assessments and adoption tracking Oversee training strategy in collaboration with functional leads Identify resistance risks and implement mitigation strategies Support leadership in driving behavioural and process change Ensure change activities are aligned to programme milestones and releases This is not purely a communications or training coordination role - it requires strong stakeholder influence and the ability to drive behavioural change at all levels of the organisation. What We're Looking For We are seeking an experienced change professional with a strong track record in ERP or enterprise-wide transformation programmes. You will likely have: Delivered change management on at least one full ERP implementation (SAP, Oracle, Dynamics, IFS or similar) Experience managing change across complex, multi-function environments Strong understanding of business process change and operating model impacts Experience conducting change impact assessments and stakeholder mapping Confidence working with senior leadership teams Experience embedding structured change methodologies (e.g. Prosci, ADKAR or similar - beneficial but not essential) You will understand that ERP change is not just about system adoption - it is about embedding new processes, governance and accountability across the organisation. The Person You will be: Influential and credible with senior stakeholders Pragmatic and solutions-oriented Organised and structured in your approach Empathetic but resilient when managing resistance Comfortable operating in a fast-moving transformation environment What's On Offer Competitive salary Hybrid working in South Yorkshire A key role within a major ERP transformation programme The opportunity to shape long-term behavioural and process change across the organisation If you are an experienced ERP Change Manager seeking a role where you can make a genuine impact on transformation success, we would welcome a confidential conversation. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Aug 14, 2026
Contractor
ERP Change Manager 18+ month fixed term contract On site presence required so must be able to be in Sheffield x3 a week An established organisation is embarking on a major ERP transformation programme and is seeking an experienced ERP Change Manager to lead the people side of change across the business. This is a pivotal role within a high-visibility transformation, ensuring the successful adoption of new processes, systems and ways of working across multiple business functions. The Opportunity As ERP Change Manager, you will be responsible for designing and delivering the change strategy that enables successful ERP adoption. You will: Develop and own the end-to-end change management strategy for the ERP programme Conduct change impact assessments across business functions Partner with business leaders and process owners to prepare teams for transition Design stakeholder engagement and communication plans Lead readiness assessments and adoption tracking Oversee training strategy in collaboration with functional leads Identify resistance risks and implement mitigation strategies Support leadership in driving behavioural and process change Ensure change activities are aligned to programme milestones and releases This is not purely a communications or training coordination role - it requires strong stakeholder influence and the ability to drive behavioural change at all levels of the organisation. What We're Looking For We are seeking an experienced change professional with a strong track record in ERP or enterprise-wide transformation programmes. You will likely have: Delivered change management on at least one full ERP implementation (SAP, Oracle, Dynamics, IFS or similar) Experience managing change across complex, multi-function environments Strong understanding of business process change and operating model impacts Experience conducting change impact assessments and stakeholder mapping Confidence working with senior leadership teams Experience embedding structured change methodologies (e.g. Prosci, ADKAR or similar - beneficial but not essential) You will understand that ERP change is not just about system adoption - it is about embedding new processes, governance and accountability across the organisation. The Person You will be: Influential and credible with senior stakeholders Pragmatic and solutions-oriented Organised and structured in your approach Empathetic but resilient when managing resistance Comfortable operating in a fast-moving transformation environment What's On Offer Competitive salary Hybrid working in South Yorkshire A key role within a major ERP transformation programme The opportunity to shape long-term behavioural and process change across the organisation If you are an experienced ERP Change Manager seeking a role where you can make a genuine impact on transformation success, we would welcome a confidential conversation. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ISR Recruitment Ltd
Benefits Realisation Manager
ISR Recruitment Ltd
Benefits Realisation Manager (GDS) 6-month contract Remote Working Outside IR35 Market Rates (c£500 per day) The Opportunity: Our client is supporting a major UK Government Agency on a significant transformation programme and is seeking an experienced Benefits Manager to lead the development, governance and delivery of a comprehensive Benefits Realisation strategy. This is a strategic consultancy role focused on strengthening the programme's benefits case as it progresses from Outline Business Case (OBC) through to Full Business Case (FBC) and into delivery. Working across multiple organisations and Arm's Length Bodies (ALBs), you'll help ensure that benefits are clearly defined, appropriately valued, effectively governed and successfully realised throughout the programme life cycle. The successful consultant will have extensive experience leading Benefits Management within complex public sector transformation programmes and will be confident in engaging with senior stakeholders, facilitating workshops and developing robust evidence-based benefits frameworks aligned to HM Treasury business case methodology. Skills and Experience: Essential Significant experience leading Benefits Management across large-scale transformation programmes. Proven experience developing and managing Benefits Realisation strategies within complex public sector environments. Experience supporting business case development across the full life cycle, including OBC and FBC. Strong understanding of Benefits Realisation methodology, governance and programme assurance. Experience identifying, validating and quantifying monetisable, cashable and qualitative benefits. Experience facilitating stakeholder workshops and building consensus across complex organisations. Strong analytical skills with experience developing benefit profiles, valuation models and reporting frameworks. Excellent stakeholder engagement, communication and presentation skills. Experience preparing governance papers, investment documentation and executive-level reporting. Desirable Experience working within a major central UK Government department, one of its Arm's Length Bodies (ALBs), or comparable cross-government environments. Experience applying HM Treasury Green Book principles and the Five Case Model. Knowledge of programme governance, business change and organisational transformation. Experience supporting Benefits Realisation into Business-as-Usual operations. Familiarity with major UK Government transformation and digital programmes. Role and Responsibilities: Lead the development and continuous refinement of the programme's Benefits Realisation strategy from OBC through to FBC and delivery. Build strong working relationships with stakeholders across multiple organisations to support successful programme outcomes. Work collaboratively across business, operational and delivery teams to identify, validate and refine programme benefits. Facilitate workshops to identify monetisable, cashable and qualitative benefits whilst validating assumptions and strengthening evidence. Support the identification and engagement of benefit owners across multiple organisations and governance structures. Develop and maintain the Benefits Realisation Plan, Benefits Register, ownership model and reporting dashboards. Refine benefit profiles, valuation models, forecasts and supporting evidence to strengthen investment confidence. Develop robust governance processes for benefits monitoring, reporting and ongoing assurance. Align benefits management with organisational change, business readiness and evaluation activities. Produce high-quality reports, briefings and governance papers to support programme decision-making. Identify opportunities for additional benefits and ensure long-term benefits realisation is Embedded into Business-as-Usual (BAU). Promote continuous improvement across benefits management methodology, reporting and governance. NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (one to two weeks' lead-time). Applications: If you're an experienced Portfolio Business Case and Benefits Manager with a strong background in Government transformation, Benefits Realisation and business case development; please contact Edward Laing here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?
Aug 14, 2026
Contractor
Benefits Realisation Manager (GDS) 6-month contract Remote Working Outside IR35 Market Rates (c£500 per day) The Opportunity: Our client is supporting a major UK Government Agency on a significant transformation programme and is seeking an experienced Benefits Manager to lead the development, governance and delivery of a comprehensive Benefits Realisation strategy. This is a strategic consultancy role focused on strengthening the programme's benefits case as it progresses from Outline Business Case (OBC) through to Full Business Case (FBC) and into delivery. Working across multiple organisations and Arm's Length Bodies (ALBs), you'll help ensure that benefits are clearly defined, appropriately valued, effectively governed and successfully realised throughout the programme life cycle. The successful consultant will have extensive experience leading Benefits Management within complex public sector transformation programmes and will be confident in engaging with senior stakeholders, facilitating workshops and developing robust evidence-based benefits frameworks aligned to HM Treasury business case methodology. Skills and Experience: Essential Significant experience leading Benefits Management across large-scale transformation programmes. Proven experience developing and managing Benefits Realisation strategies within complex public sector environments. Experience supporting business case development across the full life cycle, including OBC and FBC. Strong understanding of Benefits Realisation methodology, governance and programme assurance. Experience identifying, validating and quantifying monetisable, cashable and qualitative benefits. Experience facilitating stakeholder workshops and building consensus across complex organisations. Strong analytical skills with experience developing benefit profiles, valuation models and reporting frameworks. Excellent stakeholder engagement, communication and presentation skills. Experience preparing governance papers, investment documentation and executive-level reporting. Desirable Experience working within a major central UK Government department, one of its Arm's Length Bodies (ALBs), or comparable cross-government environments. Experience applying HM Treasury Green Book principles and the Five Case Model. Knowledge of programme governance, business change and organisational transformation. Experience supporting Benefits Realisation into Business-as-Usual operations. Familiarity with major UK Government transformation and digital programmes. Role and Responsibilities: Lead the development and continuous refinement of the programme's Benefits Realisation strategy from OBC through to FBC and delivery. Build strong working relationships with stakeholders across multiple organisations to support successful programme outcomes. Work collaboratively across business, operational and delivery teams to identify, validate and refine programme benefits. Facilitate workshops to identify monetisable, cashable and qualitative benefits whilst validating assumptions and strengthening evidence. Support the identification and engagement of benefit owners across multiple organisations and governance structures. Develop and maintain the Benefits Realisation Plan, Benefits Register, ownership model and reporting dashboards. Refine benefit profiles, valuation models, forecasts and supporting evidence to strengthen investment confidence. Develop robust governance processes for benefits monitoring, reporting and ongoing assurance. Align benefits management with organisational change, business readiness and evaluation activities. Produce high-quality reports, briefings and governance papers to support programme decision-making. Identify opportunities for additional benefits and ensure long-term benefits realisation is Embedded into Business-as-Usual (BAU). Promote continuous improvement across benefits management methodology, reporting and governance. NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (one to two weeks' lead-time). Applications: If you're an experienced Portfolio Business Case and Benefits Manager with a strong background in Government transformation, Benefits Realisation and business case development; please contact Edward Laing here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?
qed legal
Business Development Manager - Glasgow
qed legal Glasgow, Lanarkshire
Business Development Manager - Legal Sector Glasgow Full Time Permanent Salary Dependent on Experience Are you an experienced Business Development Manager looking for your next opportunity within the legal or professional services sector? A well-established and highly regarded law firm in Glasgow is looking to appoint a commercially focused Business Development Manager to play a key role in supporting the firm's continued growth, with a particular focus on the social housing and Registered Social Landlord (RSL) sector . This is a fantastic opportunity to join a friendly, supportive firm where you'll work closely with Partners and senior stakeholders, helping to strengthen client relationships, identify new business opportunities and deliver strategic business development initiatives. The Role As Business Development Manager, you'll take ownership of a varied portfolio of BD, bids, tenders and client engagement activity. Key responsibilities will include: • Leading and coordinating the firm's tender and bid process , from identifying opportunities through to final submission • Working with Partners and internal teams to coordinate high-quality tender responses and ensure deadlines are achieved • Developing initiatives to increase the firm's profile and generate new business opportunities • Supporting the lead Partner with Chambers and Legal 500 submissions • Building and maintaining strong relationships with clients and key stakeholders within the social housing/RSL sector • Coordinating client events, in-house events and firm conferences • Working alongside the Head of Marketing on social media activity and RSL-focused communications • Monitoring and improving relevant website content, online profiles and staff profile pages • Managing and maintaining the firm's CRM database , ensuring client and business development information remains accurate and up to date • Producing regular business development reports and providing insight into activity, opportunities and progress What We're Looking For You'll ideally have previous experience within business development, marketing, bids or tenders , preferably gained within a law firm, professional services organisation or similarly client-focused environment . You'll also bring: • Experience coordinating tenders, bids, submissions, events or client communications • Excellent written communication, drafting and proofreading skills • Confidence building relationships with Partners, senior stakeholders and external clients • Strong commercial awareness and a proactive approach to identifying opportunities • Excellent organisational and project management skills • The ability to manage competing priorities and deadlines • A collaborative, professional and approachable working style Knowledge or experience of the social housing/RSL sector would be particularly valuable. Why Join? This is a firm that genuinely invests in its people. It has held Investors in People accreditation since 1997 and has achieved Gold accreditation , reflecting its commitment to creating a positive, inclusive and supportive working environment. Many employees have built long-term careers with the firm, with some having been part of the business for 30 years. In return, you can expect: • Salary dependent on experience • Minimum 33 days' holiday , with the option to purchase additional leave • Generous pension scheme • Structured training and ongoing professional development • Genuine opportunities for career progression • Supportive Partners and senior leadership • A friendly and inclusive working culture If you're an experienced Business Development Manager, Bids Manager, Tender Manager, Business Development Executive or Marketing & Business Development professional looking to progress your career within a respected Glasgow law firm, this could be an excellent next move. Interested? Get in touch for a confidential conversation to find out more.
Aug 14, 2026
Full time
Business Development Manager - Legal Sector Glasgow Full Time Permanent Salary Dependent on Experience Are you an experienced Business Development Manager looking for your next opportunity within the legal or professional services sector? A well-established and highly regarded law firm in Glasgow is looking to appoint a commercially focused Business Development Manager to play a key role in supporting the firm's continued growth, with a particular focus on the social housing and Registered Social Landlord (RSL) sector . This is a fantastic opportunity to join a friendly, supportive firm where you'll work closely with Partners and senior stakeholders, helping to strengthen client relationships, identify new business opportunities and deliver strategic business development initiatives. The Role As Business Development Manager, you'll take ownership of a varied portfolio of BD, bids, tenders and client engagement activity. Key responsibilities will include: • Leading and coordinating the firm's tender and bid process , from identifying opportunities through to final submission • Working with Partners and internal teams to coordinate high-quality tender responses and ensure deadlines are achieved • Developing initiatives to increase the firm's profile and generate new business opportunities • Supporting the lead Partner with Chambers and Legal 500 submissions • Building and maintaining strong relationships with clients and key stakeholders within the social housing/RSL sector • Coordinating client events, in-house events and firm conferences • Working alongside the Head of Marketing on social media activity and RSL-focused communications • Monitoring and improving relevant website content, online profiles and staff profile pages • Managing and maintaining the firm's CRM database , ensuring client and business development information remains accurate and up to date • Producing regular business development reports and providing insight into activity, opportunities and progress What We're Looking For You'll ideally have previous experience within business development, marketing, bids or tenders , preferably gained within a law firm, professional services organisation or similarly client-focused environment . You'll also bring: • Experience coordinating tenders, bids, submissions, events or client communications • Excellent written communication, drafting and proofreading skills • Confidence building relationships with Partners, senior stakeholders and external clients • Strong commercial awareness and a proactive approach to identifying opportunities • Excellent organisational and project management skills • The ability to manage competing priorities and deadlines • A collaborative, professional and approachable working style Knowledge or experience of the social housing/RSL sector would be particularly valuable. Why Join? This is a firm that genuinely invests in its people. It has held Investors in People accreditation since 1997 and has achieved Gold accreditation , reflecting its commitment to creating a positive, inclusive and supportive working environment. Many employees have built long-term careers with the firm, with some having been part of the business for 30 years. In return, you can expect: • Salary dependent on experience • Minimum 33 days' holiday , with the option to purchase additional leave • Generous pension scheme • Structured training and ongoing professional development • Genuine opportunities for career progression • Supportive Partners and senior leadership • A friendly and inclusive working culture If you're an experienced Business Development Manager, Bids Manager, Tender Manager, Business Development Executive or Marketing & Business Development professional looking to progress your career within a respected Glasgow law firm, this could be an excellent next move. Interested? Get in touch for a confidential conversation to find out more.
Office Angels
Customer Service Manager in Guildford
Office Angels Guildford, Surrey
Customer Service Manager Guildford- Free Parking £45K - £55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services Manager you will be providing direction, support and coaching members of the 20+FTE Customer Service Team. You will be reviewing the current processes and adapting these to increase efficiency and reducing costs, whilst ensuring that the experience for the staff and the customer is improved. Responsibilities: Manage reviews and performance monitoring for all customer service staff. Maintain a high level of customer engagement and satisfaction. Determine the team's performance standards Manage Key Performance Indicators (KPIs). Report back to senior directors on team performance. Review and implement new IT and/or AI based systems as required. Interview and hire new staff as and when required. Being final point of contact for unresolved customer complaints. Experience/ Skills Required: Extensive experience in customer service management and leadership. An understanding of processes and how to optimise and improve them. Experience in integrating new technologies like AI into customer service. Ability to lead and support the customer service team An understanding of how great customer reviews can help grow a brand. If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or email me, Steph Webb for more information on the role on Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 14, 2026
Full time
Customer Service Manager Guildford- Free Parking £45K - £55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services Manager you will be providing direction, support and coaching members of the 20+FTE Customer Service Team. You will be reviewing the current processes and adapting these to increase efficiency and reducing costs, whilst ensuring that the experience for the staff and the customer is improved. Responsibilities: Manage reviews and performance monitoring for all customer service staff. Maintain a high level of customer engagement and satisfaction. Determine the team's performance standards Manage Key Performance Indicators (KPIs). Report back to senior directors on team performance. Review and implement new IT and/or AI based systems as required. Interview and hire new staff as and when required. Being final point of contact for unresolved customer complaints. Experience/ Skills Required: Extensive experience in customer service management and leadership. An understanding of processes and how to optimise and improve them. Experience in integrating new technologies like AI into customer service. Ability to lead and support the customer service team An understanding of how great customer reviews can help grow a brand. If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or email me, Steph Webb for more information on the role on Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior MEP Quantity Surveyor
KES Group Strabane, County Tyrone
Role Overview We are seeking an ambitious and commercially astute Senior MEP Quantity Surveyor to join our growing team. This role is ideally suited to an experienced MEP commercial professional who is looking to take the next step in their career toward becoming a Commercial MEP Manager. The successful candidate will be responsible for the commercial management of major mechanical and electrical packages from pre-construction through to final account, while developing the leadership, strategic thinking, and commercial management skills required for progression into a senior commercial management position at KES Group. The role offers a clear pathway into a Group Commercial MEP Manager position, with opportunities to lead teams, influence business strategy, and oversee the commercial performance of multiple projects. Key Responsibilities Commercial Management Lead the commercial management of MEP packages on large-scale construction projects. Prepare, manage, and report accurate project cost forecasts and cash flows. Monitor budgets, costs, risks, and opportunities throughout the project lifecycle. Prepare and submit monthly applications for payment and valuation reports. Negotiate and agree variations, change orders, and final accounts with clients and subcontractors. Ensure robust cost control procedures are implemented and maintained. Identify commercial risks and develop mitigation strategies. Procurement & Supply Chain Manage the procurement of mechanical and electrical subcontract packages. Prepare tender enquiries, analyse returns, and make procurement recommendations. Negotiate commercial terms and conditions with subcontractors and suppliers. Monitor subcontractor performance and commercial compliance. Contract Administration Administer contracts in accordance with client framework and typical contract forms. Manage contractual notifications, claims, and dispute resolution processes. Ensure contractual entitlements are protected and maximised. Maintain comprehensive project records and commercial documentation. Financial Reporting Produce accurate monthly CVRs (Cost Value Reconciliations). Support project and senior management teams with commercial reporting. Provide detailed analysis of project financial performance. Contribute to annual budgeting and business forecasting activities. Leadership & Development Mentor and support junior Quantity Surveyors and Assistant Quantity Surveyors as well as wider estimating and procurement teams. Take a lead role in commercial meetings with clients and project stakeholders. Support the development of commercial best practices across the business. Assist with the management and development of commercial teams. Act as a commercial leader within project teams and promote a culture of accountability and excellence. Strategic Progression Towards Commercial MEP Manager as part of the role, the Senior MEP QS will be expected to: Develop commercial leadership capabilities across multiple projects. Gain exposure to business planning and strategic commercial decision-making. Support resource planning and team management activities. Contribute to commercial governance and process improvement initiatives. Build strong client relationships to drive repeat business and commercial success. Demonstrate readiness for progression into a Commercial MEP Manager position. Required Experience & Qualifications Essential Degree qualified in Quantity Surveying, Commercial Management, Construction Economics, Engineering, or a related discipline advantageous. Minimum 5 + years' experience in MEP quantity surveying and commercial management. Strong knowledge of mechanical and electrical building services installations. Experience managing large-value MEP packages on major construction projects. Proven track record of successfully negotiating variations and final accounts. Strong understanding of construction contracts and commercial processes. Excellent financial and commercial acumen. Desirable MRICS, MCIOB, or equivalent professional membership. Experience working on data centres, pharmaceutical, life sciences, healthcare, industrial, or large commercial projects. Experience managing commercial teams. Exposure to multi-project commercial management. Key Competencies Leadership and people development Commercial awareness and strategic thinking Contractual expertise Negotiation and influencing skills Financial management and reporting Risk and opportunity management Client relationship management Problem-solving and decision-making Communication and stakeholder engagement Career Development Opportunity This position is specifically designed for an ambitious Senior MEP Quantity Surveyor who aspires to progress into a Commercial MEP Manager role. The successful candidate will receive structured exposure to senior commercial leadership responsibilities, business strategy, team management, and multi-project oversight, creating a clear pathway for advancement within the organisation. Benefits: Free parking On-site parking Work Location: In person
Aug 14, 2026
Full time
Role Overview We are seeking an ambitious and commercially astute Senior MEP Quantity Surveyor to join our growing team. This role is ideally suited to an experienced MEP commercial professional who is looking to take the next step in their career toward becoming a Commercial MEP Manager. The successful candidate will be responsible for the commercial management of major mechanical and electrical packages from pre-construction through to final account, while developing the leadership, strategic thinking, and commercial management skills required for progression into a senior commercial management position at KES Group. The role offers a clear pathway into a Group Commercial MEP Manager position, with opportunities to lead teams, influence business strategy, and oversee the commercial performance of multiple projects. Key Responsibilities Commercial Management Lead the commercial management of MEP packages on large-scale construction projects. Prepare, manage, and report accurate project cost forecasts and cash flows. Monitor budgets, costs, risks, and opportunities throughout the project lifecycle. Prepare and submit monthly applications for payment and valuation reports. Negotiate and agree variations, change orders, and final accounts with clients and subcontractors. Ensure robust cost control procedures are implemented and maintained. Identify commercial risks and develop mitigation strategies. Procurement & Supply Chain Manage the procurement of mechanical and electrical subcontract packages. Prepare tender enquiries, analyse returns, and make procurement recommendations. Negotiate commercial terms and conditions with subcontractors and suppliers. Monitor subcontractor performance and commercial compliance. Contract Administration Administer contracts in accordance with client framework and typical contract forms. Manage contractual notifications, claims, and dispute resolution processes. Ensure contractual entitlements are protected and maximised. Maintain comprehensive project records and commercial documentation. Financial Reporting Produce accurate monthly CVRs (Cost Value Reconciliations). Support project and senior management teams with commercial reporting. Provide detailed analysis of project financial performance. Contribute to annual budgeting and business forecasting activities. Leadership & Development Mentor and support junior Quantity Surveyors and Assistant Quantity Surveyors as well as wider estimating and procurement teams. Take a lead role in commercial meetings with clients and project stakeholders. Support the development of commercial best practices across the business. Assist with the management and development of commercial teams. Act as a commercial leader within project teams and promote a culture of accountability and excellence. Strategic Progression Towards Commercial MEP Manager as part of the role, the Senior MEP QS will be expected to: Develop commercial leadership capabilities across multiple projects. Gain exposure to business planning and strategic commercial decision-making. Support resource planning and team management activities. Contribute to commercial governance and process improvement initiatives. Build strong client relationships to drive repeat business and commercial success. Demonstrate readiness for progression into a Commercial MEP Manager position. Required Experience & Qualifications Essential Degree qualified in Quantity Surveying, Commercial Management, Construction Economics, Engineering, or a related discipline advantageous. Minimum 5 + years' experience in MEP quantity surveying and commercial management. Strong knowledge of mechanical and electrical building services installations. Experience managing large-value MEP packages on major construction projects. Proven track record of successfully negotiating variations and final accounts. Strong understanding of construction contracts and commercial processes. Excellent financial and commercial acumen. Desirable MRICS, MCIOB, or equivalent professional membership. Experience working on data centres, pharmaceutical, life sciences, healthcare, industrial, or large commercial projects. Experience managing commercial teams. Exposure to multi-project commercial management. Key Competencies Leadership and people development Commercial awareness and strategic thinking Contractual expertise Negotiation and influencing skills Financial management and reporting Risk and opportunity management Client relationship management Problem-solving and decision-making Communication and stakeholder engagement Career Development Opportunity This position is specifically designed for an ambitious Senior MEP Quantity Surveyor who aspires to progress into a Commercial MEP Manager role. The successful candidate will receive structured exposure to senior commercial leadership responsibilities, business strategy, team management, and multi-project oversight, creating a clear pathway for advancement within the organisation. Benefits: Free parking On-site parking Work Location: In person
Education Delivery Consultant - Fast Paced, Dynamic Organisation - Norfolk
Ackerman Pierce Education
Education Delivery Consultant - Fast Paced, Dynamic Organisation - Norfolk Overview This role forms part of a fast-paced, dynamic team committed to supporting high-quality educational provision for learners. The organisation prides itself on a collaborative culture, ongoing development opportunities and a supportive working environment. Location Our head office is in Harlow in Essex. As part of this role, you would be required to work from the head office one day a week (two if possible), with the remainder of the week spent working from home and visiting sites to monitor learner engagement and tuition progress. Role Purpose The Education Delivery Consultant focuses on supporting tutors, families, and partner organisations to ensure effective, impactful educational delivery. The role involves relationship management, coordination of support services, and ongoing oversight of tuition activity within the local area. Reports to: Education Manager Key Responsibilities Sourcing tutors and support staff through a range of methods, including database searches, job boards, advertising, social media, referrals and professional networks. Acting as a primary point of contact for tutors/support staff, understanding their skills and aligning them with appropriate educational needs. Overseeing the full provision process, including coordination, guidance, progress monitoring, and ongoing support. Building and maintaining effective relationships with Local Authorities to support collaboration and service delivery. Developing a strong understanding of the local area, its communities, clients, and tutor networks to identify opportunities and maintain positive partnerships. Providing ongoing support to tutors and families, including site visits to ensure progress and positive learner engagement. Managing workload, prioritising tasks effectively, and maintaining high professional standards. Skills, Knowledge & Experience Background in education is preferred. Experience within sales/recruitment/client relationships/development, or related professional sectors. Interest, knowledge or passion for SEND/SEMH education. Strong communication and interpersonal skills. Ability to work independently with a proactive, solutions-focused approach. Confidence with Microsoft Office applications (Word, Excel, Outlook). Full driving licence and access to a vehicle. What the Organisation Provides A positive and collaborative team culture. A supportive office environment. Funded training and professional development delivered internally and externally. A structured framework for progression. Full benefits package + commission INDREC
Aug 14, 2026
Full time
Education Delivery Consultant - Fast Paced, Dynamic Organisation - Norfolk Overview This role forms part of a fast-paced, dynamic team committed to supporting high-quality educational provision for learners. The organisation prides itself on a collaborative culture, ongoing development opportunities and a supportive working environment. Location Our head office is in Harlow in Essex. As part of this role, you would be required to work from the head office one day a week (two if possible), with the remainder of the week spent working from home and visiting sites to monitor learner engagement and tuition progress. Role Purpose The Education Delivery Consultant focuses on supporting tutors, families, and partner organisations to ensure effective, impactful educational delivery. The role involves relationship management, coordination of support services, and ongoing oversight of tuition activity within the local area. Reports to: Education Manager Key Responsibilities Sourcing tutors and support staff through a range of methods, including database searches, job boards, advertising, social media, referrals and professional networks. Acting as a primary point of contact for tutors/support staff, understanding their skills and aligning them with appropriate educational needs. Overseeing the full provision process, including coordination, guidance, progress monitoring, and ongoing support. Building and maintaining effective relationships with Local Authorities to support collaboration and service delivery. Developing a strong understanding of the local area, its communities, clients, and tutor networks to identify opportunities and maintain positive partnerships. Providing ongoing support to tutors and families, including site visits to ensure progress and positive learner engagement. Managing workload, prioritising tasks effectively, and maintaining high professional standards. Skills, Knowledge & Experience Background in education is preferred. Experience within sales/recruitment/client relationships/development, or related professional sectors. Interest, knowledge or passion for SEND/SEMH education. Strong communication and interpersonal skills. Ability to work independently with a proactive, solutions-focused approach. Confidence with Microsoft Office applications (Word, Excel, Outlook). Full driving licence and access to a vehicle. What the Organisation Provides A positive and collaborative team culture. A supportive office environment. Funded training and professional development delivered internally and externally. A structured framework for progression. Full benefits package + commission INDREC
Hays Accounts and Finance
Senior Outsourcing Manager
Hays Accounts and Finance Guildford, Surrey
Our client is a multi-office accountancy and advisory firm providing a full range of services including accounts, tax, payroll, business advisory and financial planning. Known for its forward-thinking approach and strong client relationships, the firm works with a broad portfolio of SMEs and entrepreneurial businesses across the South East. Your new company A growing and ambitious accountancy and advisory firm is looking to appoint an experienced Outsourcing Director to join its Guildford office. This is a senior leadership role offering the opportunity to work closely with ambitious owner-managed businesses, provide strategic financial advice, and help shape the future direction of a modern, fast-growing practice. Your new role As Outsourcing Director, you will act as a trusted adviser to clients, supporting boards and business owners with strategic financial decision-making. You will lead outsourced finance engagements, oversee budgeting and forecasting processes, provide commercial insight, and ensure robust financial governance and compliance.Key responsibilities include: Acting as a senior strategic adviser to SME and owner-managed business clients Leading board-level meetings and delivering meaningful financial insight Overseeing budgeting, forecasting, cashflow management and performance reporting Identifying opportunities to improve financial controls and operational efficiency Supporting clients through periods of growth, transformation and change Working closely with specialist teams across tax, audit and payroll Developing and mentoring finance teams, both internally and within client organisations What you'll need to succeed ACA, ACCA, CIMA or equivalent qualification Previous experience operating at Director level within practice or outsourced finance Strong background advising SMEs and owner-managed businesses Commercially minded with the ability to influence strategic decision-making Excellent communication and relationship-building skills Experience leading and developing high-performing teams Previous exposure to growth businesses, scale-ups, or transformation projects would be advantageous. Applications will also be considered from experienced and practice-trained Finance Directors seeking a move into professional practice and client advisory work. What you'll get in return Salary from 75,000 depending on experience 25 days holiday plus bank holidays Option to buy and sell up to 5 days' leave Birthday leave Enhanced maternity and paternity pay Pension scheme Cycle to Work scheme Regular social events Free flu jabs Genuine progression opportunities within a growing firm What you need to do now If you'd like a discreet conversation to understand the firm, culture and longer-term opportunity, apply now or get in touch for more details. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 14, 2026
Full time
Our client is a multi-office accountancy and advisory firm providing a full range of services including accounts, tax, payroll, business advisory and financial planning. Known for its forward-thinking approach and strong client relationships, the firm works with a broad portfolio of SMEs and entrepreneurial businesses across the South East. Your new company A growing and ambitious accountancy and advisory firm is looking to appoint an experienced Outsourcing Director to join its Guildford office. This is a senior leadership role offering the opportunity to work closely with ambitious owner-managed businesses, provide strategic financial advice, and help shape the future direction of a modern, fast-growing practice. Your new role As Outsourcing Director, you will act as a trusted adviser to clients, supporting boards and business owners with strategic financial decision-making. You will lead outsourced finance engagements, oversee budgeting and forecasting processes, provide commercial insight, and ensure robust financial governance and compliance.Key responsibilities include: Acting as a senior strategic adviser to SME and owner-managed business clients Leading board-level meetings and delivering meaningful financial insight Overseeing budgeting, forecasting, cashflow management and performance reporting Identifying opportunities to improve financial controls and operational efficiency Supporting clients through periods of growth, transformation and change Working closely with specialist teams across tax, audit and payroll Developing and mentoring finance teams, both internally and within client organisations What you'll need to succeed ACA, ACCA, CIMA or equivalent qualification Previous experience operating at Director level within practice or outsourced finance Strong background advising SMEs and owner-managed businesses Commercially minded with the ability to influence strategic decision-making Excellent communication and relationship-building skills Experience leading and developing high-performing teams Previous exposure to growth businesses, scale-ups, or transformation projects would be advantageous. Applications will also be considered from experienced and practice-trained Finance Directors seeking a move into professional practice and client advisory work. What you'll get in return Salary from 75,000 depending on experience 25 days holiday plus bank holidays Option to buy and sell up to 5 days' leave Birthday leave Enhanced maternity and paternity pay Pension scheme Cycle to Work scheme Regular social events Free flu jabs Genuine progression opportunities within a growing firm What you need to do now If you'd like a discreet conversation to understand the firm, culture and longer-term opportunity, apply now or get in touch for more details. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Michael Page Technology
Senior Business Architect
Michael Page Technology
Senior Business Architect This Senior Business Architect role focuses on supporting the not-for-profit sector by aligning technology strategies with business needs. You'll play a key part in shaping organisational efficiency and delivering impactful solutions. Client Details Senior Business Architect A not-for-profit organisation based in London. Description Senior Business Architect The Business Architecture Practice is being created to provide architectural leadership across process, people, technology, data and information domains. The key responsibilities are as follows: Lead and develop a team of Business Architects, fostering a high-performing, collaborative culture and supporting professional growth. Partner with senior stakeholders to establish, develop and continuously improve the Business Architecture practice. Define and implement architecture standards, methodologies, frameworks and governance processes. Develop and maintain current-state and future-state business architecture models to support strategic decision-making. Create and embed business architecture artefacts, including business capabilities, customer journeys, service patterns and operating model blueprints. Provide architectural leadership and assurance across a portfolio of transformation and change initiatives. Work closely with Business Analysts, Service Designers, Programme Managers and Technology teams to design effective business solutions. Ensure transformation initiatives align with organisational strategy, target operating models and desired business outcomes. Manage relationships with external partners and consultancies, ensuring quality delivery and value for investment. Influence senior leaders and stakeholders by translating complex business challenges into clear, actionable recommendations and architectural roadmaps. Profile Senior Business Architect A successful Senior Business Architect should have: Strong senior-level experience in Business Architecture within large, complex organisations. Demonstrable experience developing, implementing and continuously improving Business Architecture practices, standards and frameworks. Strong people leadership skills, with experience building and developing high-performing teams. Experience establishing a new capability would be highly advantageous. Experience managing and leveraging external consulting or professional services partners to deliver business outcomes. Excellent stakeholder engagement and communication skills, with the ability to simplify complex concepts for diverse audiences. A strategic mindset combined with a pragmatic, delivery-focused approach. Experience within a regulated environment is advantageous but not essential. Job Offer Senior Business Architect Competitive salary of £75,000 to £85,000 dependent on the level of experience. Permanent position in the not-for-profit sector. Standard benefits package. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 14, 2026
Full time
Senior Business Architect This Senior Business Architect role focuses on supporting the not-for-profit sector by aligning technology strategies with business needs. You'll play a key part in shaping organisational efficiency and delivering impactful solutions. Client Details Senior Business Architect A not-for-profit organisation based in London. Description Senior Business Architect The Business Architecture Practice is being created to provide architectural leadership across process, people, technology, data and information domains. The key responsibilities are as follows: Lead and develop a team of Business Architects, fostering a high-performing, collaborative culture and supporting professional growth. Partner with senior stakeholders to establish, develop and continuously improve the Business Architecture practice. Define and implement architecture standards, methodologies, frameworks and governance processes. Develop and maintain current-state and future-state business architecture models to support strategic decision-making. Create and embed business architecture artefacts, including business capabilities, customer journeys, service patterns and operating model blueprints. Provide architectural leadership and assurance across a portfolio of transformation and change initiatives. Work closely with Business Analysts, Service Designers, Programme Managers and Technology teams to design effective business solutions. Ensure transformation initiatives align with organisational strategy, target operating models and desired business outcomes. Manage relationships with external partners and consultancies, ensuring quality delivery and value for investment. Influence senior leaders and stakeholders by translating complex business challenges into clear, actionable recommendations and architectural roadmaps. Profile Senior Business Architect A successful Senior Business Architect should have: Strong senior-level experience in Business Architecture within large, complex organisations. Demonstrable experience developing, implementing and continuously improving Business Architecture practices, standards and frameworks. Strong people leadership skills, with experience building and developing high-performing teams. Experience establishing a new capability would be highly advantageous. Experience managing and leveraging external consulting or professional services partners to deliver business outcomes. Excellent stakeholder engagement and communication skills, with the ability to simplify complex concepts for diverse audiences. A strategic mindset combined with a pragmatic, delivery-focused approach. Experience within a regulated environment is advantageous but not essential. Job Offer Senior Business Architect Competitive salary of £75,000 to £85,000 dependent on the level of experience. Permanent position in the not-for-profit sector. Standard benefits package. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
TRIAD GROUP PLC
User Researcher
TRIAD GROUP PLC Milton Keynes, Buckinghamshire
User Researcher Based at client locations, remotely, or from our Godalming or Milton Keynes offices. Salary: Up to £60,000 plus excellent benefits. About Triad Triad Group Plc is an award-winning digital, data and technology consultancy with more than 35 years of experience delivering impactful solutions across the UK public sector. We help organisations design and deliver services that improve outcomes for citizens and users. Our collaborative culture encourages learning, innovation and professional growth. Whether supporting digital transformation programmes or improving public services, you'll work alongside talented multidisciplinary teams while helping shape user-centred solutions. Why join us? Glassdoor rating: 4.5/5 92% of employees would recommend Triad 100% CEO approval Examples of our work include: Supporting UK law enforcement with secure intelligence systems Enabling advanced weather forecasting through large-scale technology platforms Delivering systems that improve product safety monitoring Helping government organisations track and reduce transport emissions Role Overview As a User Researcher, you will help clients understand their users and make evidence-based decisions. You'll plan and deliver research activities that uncover user needs, behaviours and pain points, ensuring services are designed around real user insight. Working within multidisciplinary Agile teams, you'll translate research findings into actionable recommendations that improve products and services. You'll also champion user-centred design and help organisations embed research-led ways of working. Experience working within Government Digital Service (GDS) environments is highly desirable. Key Responsibilities User Research Plan and conduct qualitative and quantitative research. Select suitable methodologies based on business and user needs. Facilitate interviews, surveys, usability testing, workshops and other research activities. Ensure research is inclusive and representative. Analysis & Insights Analyse and synthesise findings from multiple sources. Identify patterns, opportunities and risks. Produce clear recommendations and communicate findings to stakeholders. Present insights to delivery teams and senior leaders. Service Improvement Create and contribute to: Personas User journeys Empathy maps Service blueprints Research reports Collaborate with UX Designers, Service Designers, Business Analysts, Product Owners and Delivery Managers. Support usability testing and iterative improvement. Accessibility & Stakeholder Engagement Promote inclusive research practices. Support delivery of accessible services aligned with WCAG 2.2 principles. Facilitate workshops and stakeholder engagement activities. Advocate for the value of user research and evidence-based decision making. Agile Delivery & Community Contribute throughout discovery, Alpha, beta and live phases. Support continuous improvement through ongoing research. Participate in Triad's User-Centred Design Community of Practice. Share knowledge and support development of research capability across the organisation. Skills & Experience Essential Strong experience conducting user research across the service life cycle. Experience using qualitative and quantitative research methods. Ability to analyse research findings and communicate actionable insights. Experience facilitating interviews, workshops and usability testing. Strong stakeholder management, communication and presentation skills. Experience working within Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working with GDS standards and public sector digital services. Ability to influence decisions through evidence and insight. Desirable Experience creating personas, user journeys and service blueprints. Familiarity with tools such as Dovetail, Mural, Microsoft Forms, Optimal Workshop or UserZoom. Knowledge of Google Analytics or similar tools. Understanding of UX design and prototyping processes. Knowledge of HTML, CSS and JavaScript. Qualifications A degree in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design or a related discipline is desirable. Relevant industry certifications are advantageous. Security Clearance Candidates must be eligible and willing to obtain SC Clearance. To be eligible, you must have the right to work in the UK and normally have been resident in the UK for at least five years. Recruitment Process Introductory conversation with our Talent Team. First-stage interview with a senior member of the UCD team. Second-stage workshop interview with the UCD team. We aim to move successful candidates through the process quickly and efficiently. Equal Opportunities Triad is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We are committed to creating an inclusive workplace and are proud supporters of the Tech Talent Charter and Disability Confident initiatives.
Aug 14, 2026
Full time
User Researcher Based at client locations, remotely, or from our Godalming or Milton Keynes offices. Salary: Up to £60,000 plus excellent benefits. About Triad Triad Group Plc is an award-winning digital, data and technology consultancy with more than 35 years of experience delivering impactful solutions across the UK public sector. We help organisations design and deliver services that improve outcomes for citizens and users. Our collaborative culture encourages learning, innovation and professional growth. Whether supporting digital transformation programmes or improving public services, you'll work alongside talented multidisciplinary teams while helping shape user-centred solutions. Why join us? Glassdoor rating: 4.5/5 92% of employees would recommend Triad 100% CEO approval Examples of our work include: Supporting UK law enforcement with secure intelligence systems Enabling advanced weather forecasting through large-scale technology platforms Delivering systems that improve product safety monitoring Helping government organisations track and reduce transport emissions Role Overview As a User Researcher, you will help clients understand their users and make evidence-based decisions. You'll plan and deliver research activities that uncover user needs, behaviours and pain points, ensuring services are designed around real user insight. Working within multidisciplinary Agile teams, you'll translate research findings into actionable recommendations that improve products and services. You'll also champion user-centred design and help organisations embed research-led ways of working. Experience working within Government Digital Service (GDS) environments is highly desirable. Key Responsibilities User Research Plan and conduct qualitative and quantitative research. Select suitable methodologies based on business and user needs. Facilitate interviews, surveys, usability testing, workshops and other research activities. Ensure research is inclusive and representative. Analysis & Insights Analyse and synthesise findings from multiple sources. Identify patterns, opportunities and risks. Produce clear recommendations and communicate findings to stakeholders. Present insights to delivery teams and senior leaders. Service Improvement Create and contribute to: Personas User journeys Empathy maps Service blueprints Research reports Collaborate with UX Designers, Service Designers, Business Analysts, Product Owners and Delivery Managers. Support usability testing and iterative improvement. Accessibility & Stakeholder Engagement Promote inclusive research practices. Support delivery of accessible services aligned with WCAG 2.2 principles. Facilitate workshops and stakeholder engagement activities. Advocate for the value of user research and evidence-based decision making. Agile Delivery & Community Contribute throughout discovery, Alpha, beta and live phases. Support continuous improvement through ongoing research. Participate in Triad's User-Centred Design Community of Practice. Share knowledge and support development of research capability across the organisation. Skills & Experience Essential Strong experience conducting user research across the service life cycle. Experience using qualitative and quantitative research methods. Ability to analyse research findings and communicate actionable insights. Experience facilitating interviews, workshops and usability testing. Strong stakeholder management, communication and presentation skills. Experience working within Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working with GDS standards and public sector digital services. Ability to influence decisions through evidence and insight. Desirable Experience creating personas, user journeys and service blueprints. Familiarity with tools such as Dovetail, Mural, Microsoft Forms, Optimal Workshop or UserZoom. Knowledge of Google Analytics or similar tools. Understanding of UX design and prototyping processes. Knowledge of HTML, CSS and JavaScript. Qualifications A degree in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design or a related discipline is desirable. Relevant industry certifications are advantageous. Security Clearance Candidates must be eligible and willing to obtain SC Clearance. To be eligible, you must have the right to work in the UK and normally have been resident in the UK for at least five years. Recruitment Process Introductory conversation with our Talent Team. First-stage interview with a senior member of the UCD team. Second-stage workshop interview with the UCD team. We aim to move successful candidates through the process quickly and efficiently. Equal Opportunities Triad is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We are committed to creating an inclusive workplace and are proud supporters of the Tech Talent Charter and Disability Confident initiatives.
Content Manager
Walker and Sloan Ltd Bristol, Somerset
Walker and Sloan are proud to be working with a Performance Marketing Agency in Bristol as they are keen to bring on a Content Manager to the team on a full time basis. Content Manager - Performance Marketing Agency Bristol Hybrid £60,000-£70,000 I'm working with a fast-growing performance marketing agency in Bristol that's looking for an experienced Content Manager to take ownership of its content strategy and help drive the agency's next phase of growth. This is a little different from your typical agency content role. Rather than creating content for clients, you'll be focused entirely on marketing the agency itself-building its brand, growing its audience and developing a content engine that generates inbound opportunities and new business. The Role You'll take ownership of the agency's content strategy, working closely with the senior leadership team to turn its expertise, opinions, results and success stories into content that gets noticed by the right people. You'll be responsible for: Developing and implementing the agency's overall content marketing strategy. Creating content designed to generate awareness, engagement and ultimately new business opportunities. Building the agency and leadership team's presence across Instagram, LinkedIn, Youtube, X and other relevant channels. Turning insights, client successes and industry expertise into compelling thought leadership. Creating and managing blogs, reports, case studies, newsletters, social content and longer-form pieces. Developing a consistent content calendar and ensuring content is delivered at pace. Working with internal creative, performance and leadership teams to uncover great stories and ideas. Understanding what content actually contributes to pipeline-not just likes and impressions. Using performance data to continually improve the content strategy. Helping establish the agency and its leadership team as recognised voices within the performance marketing and eCommerce space. About You I'm looking for someone who can combine excellent content skills with a commercial mindset. You'll ideally have: Significant experience across content marketing, content strategy or brand/editorial marketing. A track record of building content strategies that generate audience growth, leads and commercial opportunities. Excellent copywriting, storytelling and editorial skills. Strong understanding of LinkedIn and other organic channels. Experience developing thought leadership for senior leaders or founders. An understanding of performance marketing, eCommerce or the agency world would be a big advantage. The ability to turn complex ideas into engaging, commercially relevant content. A proactive mindset-you'll be expected to bring ideas and build the function rather than wait for briefs. Most importantly, this isn't a client delivery position. You'll essentially act as the in-house content lead for the agency itself, with a clear objective of using great content to build the brand and drive growth. What's on Offer? Circa £60,000-£70,000 Bristol Hybrid working Ownership of the agency's content strategy A role directly influencing growth and new business Close collaboration with the founder and senior leadership team Freedom to build the content function and make it your own If you've built content engines that do more than generate engagement and can demonstrate how your work has contributed to brand growth, inbound leads and revenue I'd love to hear from you.
Aug 14, 2026
Full time
Walker and Sloan are proud to be working with a Performance Marketing Agency in Bristol as they are keen to bring on a Content Manager to the team on a full time basis. Content Manager - Performance Marketing Agency Bristol Hybrid £60,000-£70,000 I'm working with a fast-growing performance marketing agency in Bristol that's looking for an experienced Content Manager to take ownership of its content strategy and help drive the agency's next phase of growth. This is a little different from your typical agency content role. Rather than creating content for clients, you'll be focused entirely on marketing the agency itself-building its brand, growing its audience and developing a content engine that generates inbound opportunities and new business. The Role You'll take ownership of the agency's content strategy, working closely with the senior leadership team to turn its expertise, opinions, results and success stories into content that gets noticed by the right people. You'll be responsible for: Developing and implementing the agency's overall content marketing strategy. Creating content designed to generate awareness, engagement and ultimately new business opportunities. Building the agency and leadership team's presence across Instagram, LinkedIn, Youtube, X and other relevant channels. Turning insights, client successes and industry expertise into compelling thought leadership. Creating and managing blogs, reports, case studies, newsletters, social content and longer-form pieces. Developing a consistent content calendar and ensuring content is delivered at pace. Working with internal creative, performance and leadership teams to uncover great stories and ideas. Understanding what content actually contributes to pipeline-not just likes and impressions. Using performance data to continually improve the content strategy. Helping establish the agency and its leadership team as recognised voices within the performance marketing and eCommerce space. About You I'm looking for someone who can combine excellent content skills with a commercial mindset. You'll ideally have: Significant experience across content marketing, content strategy or brand/editorial marketing. A track record of building content strategies that generate audience growth, leads and commercial opportunities. Excellent copywriting, storytelling and editorial skills. Strong understanding of LinkedIn and other organic channels. Experience developing thought leadership for senior leaders or founders. An understanding of performance marketing, eCommerce or the agency world would be a big advantage. The ability to turn complex ideas into engaging, commercially relevant content. A proactive mindset-you'll be expected to bring ideas and build the function rather than wait for briefs. Most importantly, this isn't a client delivery position. You'll essentially act as the in-house content lead for the agency itself, with a clear objective of using great content to build the brand and drive growth. What's on Offer? Circa £60,000-£70,000 Bristol Hybrid working Ownership of the agency's content strategy A role directly influencing growth and new business Close collaboration with the founder and senior leadership team Freedom to build the content function and make it your own If you've built content engines that do more than generate engagement and can demonstrate how your work has contributed to brand growth, inbound leads and revenue I'd love to hear from you.
S Knights Recruitment
Business Development Manager
S Knights Recruitment Coventry, Warwickshire
Business Development Manager Location: West Midlands (Birmingham, Coventry, Stoke-on-Trent, Wolverhampton, and Worcester) Salary: £40,000 £48,000 Contract: Fixed-Term (12 Months) Are you an experienced Business Development Manager, Bid Manager, Employer Engagement Manager, or Partnerships Manager with a proven track record in the Employability and Skills sector? Do you have experience securing new contracts, building strategic partnerships, and driving growth across Restart, Welfare to Work (W2W), Apprenticeships, and Skills programmes? This is an exciting opportunity to join a mission-led organisation where your commercial expertise will directly contribute to expanding employability services, securing new opportunities, and improving outcomes for individuals, employers, and communities across the West Midlands. About the Organisation Our client is a respected and growing organisation operating within the Employability, Skills, Welfare to Work, and Workforce Development sector. They work in partnership with employers, commissioners, local authorities, and public sector organisations to deliver high-quality programmes that support people into sustainable employment and career progression. With a strong reputation for innovation, collaboration, and social impact, the organisation offers a supportive environment where employees are empowered to take ownership, influence strategy, and contribute to long-term growth. Benefits Competitive salary of £40,000 £48,000 Fixed-term opportunity with a respected organisation Opportunity to shape regional growth strategy Collaborative and supportive leadership team Autonomy to develop and manage your own pipeline Career development within the Employability and Skills sector The Role As Business Development Manager, you will lead business growth across the West Midlands by identifying new opportunities, securing contracts, and developing strategic partnerships across the Employability, Welfare to Work, Apprenticeships, and Skills landscape. Working closely with internal stakeholders, commissioners, employers, and funding bodies, you'll develop innovative growth strategies while ensuring opportunities align with organisational objectives. Key Responsibilities Develop and deliver a regional business development strategy Identify and secure new contracts and funding opportunities Build strong relationships with employers, commissioners, and local authorities Lead bid writing, tender submissions, and proposal development Identify opportunities across Restart, Welfare to Work, Skills, and Apprenticeship programmes Collaborate with delivery teams to support successful programme mobilisation Monitor funding opportunities, policy changes, and market developments Manage a pipeline of business opportunities and strategic partnerships Represent the organisation at networking events and stakeholder meetings Contribute to long-term commercial growth and business planning The Ideal Candidate We're looking for an ambitious Business Development Manager, Employer Engagement Manager, Partnerships Manager, Bid Manager, or Commercial Manager with experience within the Employability, Skills, Apprenticeships, Welfare to Work, or Further Education sector. You'll ideally have Proven business development experience within Employability or Skills Experience securing contracts, funding, or commercial opportunities Knowledge of Restart, Welfare to Work (W2W), Apprenticeships, and Skills programmes Strong understanding of DWP, ESFA, Adult Skills Fund (ASF), and funded provision Experience developing partnerships with employers, commissioners, and public sector organisations Strong bid writing, tender management, and proposal development skills Excellent communication, negotiation, and stakeholder management skills Commercial awareness with a proven ability to achieve growth targets Ability to work independently while managing multiple priorities Apply Now If you're an experienced Business Development Manager, Partnerships Manager, Employer Engagement Manager, Bid Manager, or Commercial Manager looking to make a real impact within the Employability and Skills sector, we'd love to hear from you. Apply today to join a forward-thinking organisation where you'll help secure new opportunities, build strategic partnerships, and support the delivery of programmes that transform lives across the West Midlands.
Aug 14, 2026
Full time
Business Development Manager Location: West Midlands (Birmingham, Coventry, Stoke-on-Trent, Wolverhampton, and Worcester) Salary: £40,000 £48,000 Contract: Fixed-Term (12 Months) Are you an experienced Business Development Manager, Bid Manager, Employer Engagement Manager, or Partnerships Manager with a proven track record in the Employability and Skills sector? Do you have experience securing new contracts, building strategic partnerships, and driving growth across Restart, Welfare to Work (W2W), Apprenticeships, and Skills programmes? This is an exciting opportunity to join a mission-led organisation where your commercial expertise will directly contribute to expanding employability services, securing new opportunities, and improving outcomes for individuals, employers, and communities across the West Midlands. About the Organisation Our client is a respected and growing organisation operating within the Employability, Skills, Welfare to Work, and Workforce Development sector. They work in partnership with employers, commissioners, local authorities, and public sector organisations to deliver high-quality programmes that support people into sustainable employment and career progression. With a strong reputation for innovation, collaboration, and social impact, the organisation offers a supportive environment where employees are empowered to take ownership, influence strategy, and contribute to long-term growth. Benefits Competitive salary of £40,000 £48,000 Fixed-term opportunity with a respected organisation Opportunity to shape regional growth strategy Collaborative and supportive leadership team Autonomy to develop and manage your own pipeline Career development within the Employability and Skills sector The Role As Business Development Manager, you will lead business growth across the West Midlands by identifying new opportunities, securing contracts, and developing strategic partnerships across the Employability, Welfare to Work, Apprenticeships, and Skills landscape. Working closely with internal stakeholders, commissioners, employers, and funding bodies, you'll develop innovative growth strategies while ensuring opportunities align with organisational objectives. Key Responsibilities Develop and deliver a regional business development strategy Identify and secure new contracts and funding opportunities Build strong relationships with employers, commissioners, and local authorities Lead bid writing, tender submissions, and proposal development Identify opportunities across Restart, Welfare to Work, Skills, and Apprenticeship programmes Collaborate with delivery teams to support successful programme mobilisation Monitor funding opportunities, policy changes, and market developments Manage a pipeline of business opportunities and strategic partnerships Represent the organisation at networking events and stakeholder meetings Contribute to long-term commercial growth and business planning The Ideal Candidate We're looking for an ambitious Business Development Manager, Employer Engagement Manager, Partnerships Manager, Bid Manager, or Commercial Manager with experience within the Employability, Skills, Apprenticeships, Welfare to Work, or Further Education sector. You'll ideally have Proven business development experience within Employability or Skills Experience securing contracts, funding, or commercial opportunities Knowledge of Restart, Welfare to Work (W2W), Apprenticeships, and Skills programmes Strong understanding of DWP, ESFA, Adult Skills Fund (ASF), and funded provision Experience developing partnerships with employers, commissioners, and public sector organisations Strong bid writing, tender management, and proposal development skills Excellent communication, negotiation, and stakeholder management skills Commercial awareness with a proven ability to achieve growth targets Ability to work independently while managing multiple priorities Apply Now If you're an experienced Business Development Manager, Partnerships Manager, Employer Engagement Manager, Bid Manager, or Commercial Manager looking to make a real impact within the Employability and Skills sector, we'd love to hear from you. Apply today to join a forward-thinking organisation where you'll help secure new opportunities, build strategic partnerships, and support the delivery of programmes that transform lives across the West Midlands.
Boston Consulting Group
Global Cybersecurity Manager - Client Assurance
Boston Consulting Group
Who You'll Work With BCG's Client Assurance Services (CAS) team sits at the intersection of information security, client trust, and business development. We support BCG's most important global client relationships by serving as the dedicated team that handles information security due diligence requests, security assessments, and assurance inquiries from current and prospective clients. As client expectations around data protection and cybersecurity continue to evolve, CAS plays a critical role in demonstrating BCG's security maturity, building client confidence, and enabling BCG to win and retain strategic engagements. The team partners closely with Information Security, Legal, Risk, and client-facing teams across the firm. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Aug 14, 2026
Full time
Who You'll Work With BCG's Client Assurance Services (CAS) team sits at the intersection of information security, client trust, and business development. We support BCG's most important global client relationships by serving as the dedicated team that handles information security due diligence requests, security assessments, and assurance inquiries from current and prospective clients. As client expectations around data protection and cybersecurity continue to evolve, CAS plays a critical role in demonstrating BCG's security maturity, building client confidence, and enabling BCG to win and retain strategic engagements. The team partners closely with Information Security, Legal, Risk, and client-facing teams across the firm. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Axis CLC
Group Operational Finance Manager
Axis CLC
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Group Operational Finance Manager to join our Group Finance team. Based from our Head Office in Stratford, East London, the role offers hybrid working alongside flexibility for multi-site engagement and regular travel to Southampton to support operational finance activities across the wider group. As Group Operational Finance Manager, you will act as deputy to the Finance Director - Group Operational Finance and lead the day-to-day operational performance of the Group's transactional finance functions. You will play a key role in driving financial controls, process efficiency, cash management and operational performance across Accounts Receivable, Accounts Payable, Credit Control, Payroll, Treasury and Transactional Tax functions. What You'll Deliver Lead the day-to-day operational performance of transactional finance teams across AR, AP, Credit Control, Payroll, Treasury, Subcontractor Ledger and Transactional Tax functions. Ensure accurate, timely and compliant processing across all transactional finance activities, meeting agreed KPIs, SLAs and control standards. Support Group cashflow forecasting and drive improvements in debtor days, aged debt reduction and supplier payment controls. Ensure compliance with VAT, CIS, payroll legislation and internal control frameworks, supporting internal and external audit requirements. Support the implementation of scalable shared service models, standardised processes and performance dashboards. Lead process improvements, workflow automation and systems optimisation initiatives across operational finance functions. Support key workstreams within the Group ERP transformation programme (Building Futures), including process mapping, testing, data migration and go-live readiness. Produce KPI reporting and dashboards for senior stakeholders, delivering clear operational and financial insight. Manage, coach and develop operational finance team leaders and managers, fostering a culture of accountability and continuous improvement. Support the integration of new businesses into Group systems, processes and operational finance structures. About You Strong operational finance leadership experience across Accounts Payable, Accounts Receivable, Credit Control, Payroll, Treasury and VAT/CIS functions. Experience managing transactional finance teams within medium to large organisations. Strong understanding of financial controls, reconciliations, audit processes and risk management frameworks. Experience working within shared service or centralised finance operating models. Experience supporting ERP implementations, process redesign or finance transformation programmes. Strong analytical skills with the ability to interpret KPIs, identify trends and drive operational improvements. Experience within construction, maintenance, service delivery or contracting environments would be advantageous. Experience using ERP systems such as D365, Oracle, SAP or similar desirable. ACA, ACCA or CIMA qualified preferred, or qualified by experience with strong operational finance leadership experience. What We Offer Up to £70,000 depending on experience, plus performance-related bonus Pension, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Aug 14, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Group Operational Finance Manager to join our Group Finance team. Based from our Head Office in Stratford, East London, the role offers hybrid working alongside flexibility for multi-site engagement and regular travel to Southampton to support operational finance activities across the wider group. As Group Operational Finance Manager, you will act as deputy to the Finance Director - Group Operational Finance and lead the day-to-day operational performance of the Group's transactional finance functions. You will play a key role in driving financial controls, process efficiency, cash management and operational performance across Accounts Receivable, Accounts Payable, Credit Control, Payroll, Treasury and Transactional Tax functions. What You'll Deliver Lead the day-to-day operational performance of transactional finance teams across AR, AP, Credit Control, Payroll, Treasury, Subcontractor Ledger and Transactional Tax functions. Ensure accurate, timely and compliant processing across all transactional finance activities, meeting agreed KPIs, SLAs and control standards. Support Group cashflow forecasting and drive improvements in debtor days, aged debt reduction and supplier payment controls. Ensure compliance with VAT, CIS, payroll legislation and internal control frameworks, supporting internal and external audit requirements. Support the implementation of scalable shared service models, standardised processes and performance dashboards. Lead process improvements, workflow automation and systems optimisation initiatives across operational finance functions. Support key workstreams within the Group ERP transformation programme (Building Futures), including process mapping, testing, data migration and go-live readiness. Produce KPI reporting and dashboards for senior stakeholders, delivering clear operational and financial insight. Manage, coach and develop operational finance team leaders and managers, fostering a culture of accountability and continuous improvement. Support the integration of new businesses into Group systems, processes and operational finance structures. About You Strong operational finance leadership experience across Accounts Payable, Accounts Receivable, Credit Control, Payroll, Treasury and VAT/CIS functions. Experience managing transactional finance teams within medium to large organisations. Strong understanding of financial controls, reconciliations, audit processes and risk management frameworks. Experience working within shared service or centralised finance operating models. Experience supporting ERP implementations, process redesign or finance transformation programmes. Strong analytical skills with the ability to interpret KPIs, identify trends and drive operational improvements. Experience within construction, maintenance, service delivery or contracting environments would be advantageous. Experience using ERP systems such as D365, Oracle, SAP or similar desirable. ACA, ACCA or CIMA qualified preferred, or qualified by experience with strong operational finance leadership experience. What We Offer Up to £70,000 depending on experience, plus performance-related bonus Pension, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
S Knights Recruitment
Business Development Manager
S Knights Recruitment City, Birmingham
Business Development Manager Location: West Midlands (Birmingham, Coventry, Stoke-on-Trent, Wolverhampton, and Worcester) Salary: £40,000 £48,000 Contract: Fixed-Term (12 Months) Are you an experienced Business Development Manager, Bid Manager, Employer Engagement Manager, or Partnerships Manager with a proven track record in the Employability and Skills sector? Do you have experience securing new contracts, building strategic partnerships, and driving growth across Restart, Welfare to Work (W2W), Apprenticeships, and Skills programmes? This is an exciting opportunity to join a mission-led organisation where your commercial expertise will directly contribute to expanding employability services, securing new opportunities, and improving outcomes for individuals, employers, and communities across the West Midlands. About the Organisation Our client is a respected and growing organisation operating within the Employability, Skills, Welfare to Work, and Workforce Development sector. They work in partnership with employers, commissioners, local authorities, and public sector organisations to deliver high-quality programmes that support people into sustainable employment and career progression. With a strong reputation for innovation, collaboration, and social impact, the organisation offers a supportive environment where employees are empowered to take ownership, influence strategy, and contribute to long-term growth. Benefits Competitive salary of £40,000 £48,000 Fixed-term opportunity with a respected organisation Opportunity to shape regional growth strategy Collaborative and supportive leadership team Autonomy to develop and manage your own pipeline Career development within the Employability and Skills sector The Role As Business Development Manager, you will lead business growth across the West Midlands by identifying new opportunities, securing contracts, and developing strategic partnerships across the Employability, Welfare to Work, Apprenticeships, and Skills landscape. Working closely with internal stakeholders, commissioners, employers, and funding bodies, you'll develop innovative growth strategies while ensuring opportunities align with organisational objectives. Key Responsibilities Develop and deliver a regional business development strategy Identify and secure new contracts and funding opportunities Build strong relationships with employers, commissioners, and local authorities Lead bid writing, tender submissions, and proposal development Identify opportunities across Restart, Welfare to Work, Skills, and Apprenticeship programmes Collaborate with delivery teams to support successful programme mobilisation Monitor funding opportunities, policy changes, and market developments Manage a pipeline of business opportunities and strategic partnerships Represent the organisation at networking events and stakeholder meetings Contribute to long-term commercial growth and business planning The Ideal Candidate We're looking for an ambitious Business Development Manager, Employer Engagement Manager, Partnerships Manager, Bid Manager, or Commercial Manager with experience within the Employability, Skills, Apprenticeships, Welfare to Work, or Further Education sector. You'll ideally have Proven business development experience within Employability or Skills Experience securing contracts, funding, or commercial opportunities Knowledge of Restart, Welfare to Work (W2W), Apprenticeships, and Skills programmes Strong understanding of DWP, ESFA, Adult Skills Fund (ASF), and funded provision Experience developing partnerships with employers, commissioners, and public sector organisations Strong bid writing, tender management, and proposal development skills Excellent communication, negotiation, and stakeholder management skills Commercial awareness with a proven ability to achieve growth targets Ability to work independently while managing multiple priorities Apply Now If you're an experienced Business Development Manager, Partnerships Manager, Employer Engagement Manager, Bid Manager, or Commercial Manager looking to make a real impact within the Employability and Skills sector, we'd love to hear from you. Apply today to join a forward-thinking organisation where you'll help secure new opportunities, build strategic partnerships, and support the delivery of programmes that transform lives across the West Midlands.
Aug 14, 2026
Full time
Business Development Manager Location: West Midlands (Birmingham, Coventry, Stoke-on-Trent, Wolverhampton, and Worcester) Salary: £40,000 £48,000 Contract: Fixed-Term (12 Months) Are you an experienced Business Development Manager, Bid Manager, Employer Engagement Manager, or Partnerships Manager with a proven track record in the Employability and Skills sector? Do you have experience securing new contracts, building strategic partnerships, and driving growth across Restart, Welfare to Work (W2W), Apprenticeships, and Skills programmes? This is an exciting opportunity to join a mission-led organisation where your commercial expertise will directly contribute to expanding employability services, securing new opportunities, and improving outcomes for individuals, employers, and communities across the West Midlands. About the Organisation Our client is a respected and growing organisation operating within the Employability, Skills, Welfare to Work, and Workforce Development sector. They work in partnership with employers, commissioners, local authorities, and public sector organisations to deliver high-quality programmes that support people into sustainable employment and career progression. With a strong reputation for innovation, collaboration, and social impact, the organisation offers a supportive environment where employees are empowered to take ownership, influence strategy, and contribute to long-term growth. Benefits Competitive salary of £40,000 £48,000 Fixed-term opportunity with a respected organisation Opportunity to shape regional growth strategy Collaborative and supportive leadership team Autonomy to develop and manage your own pipeline Career development within the Employability and Skills sector The Role As Business Development Manager, you will lead business growth across the West Midlands by identifying new opportunities, securing contracts, and developing strategic partnerships across the Employability, Welfare to Work, Apprenticeships, and Skills landscape. Working closely with internal stakeholders, commissioners, employers, and funding bodies, you'll develop innovative growth strategies while ensuring opportunities align with organisational objectives. Key Responsibilities Develop and deliver a regional business development strategy Identify and secure new contracts and funding opportunities Build strong relationships with employers, commissioners, and local authorities Lead bid writing, tender submissions, and proposal development Identify opportunities across Restart, Welfare to Work, Skills, and Apprenticeship programmes Collaborate with delivery teams to support successful programme mobilisation Monitor funding opportunities, policy changes, and market developments Manage a pipeline of business opportunities and strategic partnerships Represent the organisation at networking events and stakeholder meetings Contribute to long-term commercial growth and business planning The Ideal Candidate We're looking for an ambitious Business Development Manager, Employer Engagement Manager, Partnerships Manager, Bid Manager, or Commercial Manager with experience within the Employability, Skills, Apprenticeships, Welfare to Work, or Further Education sector. You'll ideally have Proven business development experience within Employability or Skills Experience securing contracts, funding, or commercial opportunities Knowledge of Restart, Welfare to Work (W2W), Apprenticeships, and Skills programmes Strong understanding of DWP, ESFA, Adult Skills Fund (ASF), and funded provision Experience developing partnerships with employers, commissioners, and public sector organisations Strong bid writing, tender management, and proposal development skills Excellent communication, negotiation, and stakeholder management skills Commercial awareness with a proven ability to achieve growth targets Ability to work independently while managing multiple priorities Apply Now If you're an experienced Business Development Manager, Partnerships Manager, Employer Engagement Manager, Bid Manager, or Commercial Manager looking to make a real impact within the Employability and Skills sector, we'd love to hear from you. Apply today to join a forward-thinking organisation where you'll help secure new opportunities, build strategic partnerships, and support the delivery of programmes that transform lives across the West Midlands.
ARM
Product Delivery Manager - Material & Environmental Engineering
ARM Reading, Oxfordshire
Product Delivery Manager - Material & Environmental Engineering Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Material & Environmental Engineering to lead the delivery and continuous improvement of digital capabilities supporting materials management, product compliance, and environmental sustainability within a complex aerospace and defence environment. This is a strategic role combining materials engineering, environmental compliance, digital engineering, and product delivery. You will shape the digital toolchains, data environments, and processes that support materials selection and allowables, material and process specifications, batch pedigree and traceability, obsolescence, restricted substances, corrosion and compatibility, coatings and finishes, and environmental compliance. Key Responsibilities Own the delivery and continuous improvement of Material Management and Product Environmental digital capabilities. Lead the development and optimisation of digital solutions covering materials databases, allowables, specifications, process records, batch pedigree, certificates, compliance data, and sustainability reporting. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme requirements. Enable integration with the wider Digital Thread, providing end-to-end traceability from requirements and material selection through manufacturing, testing, and compliance evidence. Support digital workflows for materials selection, corrosion and compatibility, coatings and finishes, restricted substances, and obsolescence management. Establish technical baselines, methodologies, data models, and work instructions. Ensure digital solutions meet agreed quality, security, performance, airworthiness, and environmental compliance requirements. Capture, challenge, and consolidate requirements across engineering, manufacturing, supply chain, and other stakeholders. Drive adoption of new digital tools and processes through training, change management, and stakeholder engagement. Define appropriate access models, data governance, metadata standards, and controls for sensitive engineering and environmental information. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, risks, technical debt, capacity, and dependencies. Drive incident resolution, root-cause analysis, and continuous improvement. Support vendor management, contract performance, licence optimisation, and technology evaluations. Identify opportunities for innovation in digital material pedigree, automated allowables integration, sustainability analytics, compliance dashboards, and evidence generation. Manage upgrades, enhancements, and decommissioning across the digital product lifecycle. Skills & Experience Degree in Materials Science, Engineering, Chemical Engineering, Aerospace Engineering, or a related technical discipline. Experience delivering digital engineering capabilities related to materials management and/or product environmental compliance. Experience within the Aerospace and/or Defence industry, with an understanding of regulated and safety-critical environments. Strong understanding of areas such as materials databases and allowables, material/process specifications, batch traceability, certificates, environmental compliance, and sustainability data. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience managing complex delivery involving multiple stakeholders, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of materials engineering and environmental compliance, including restricted substances, obsolescence, corrosion, compatibility, coatings, and finishes. Knowledge of REACH, RoHS, PFAS reduction, conflict minerals, and Life Cycle Assessment (LCA). Experience managing suppliers and technology partners supporting materials databases, process/specification management, test data, and environmental compliance platforms. Understanding of aerospace materials assurance, material allowables, conformity records, material pedigree, and environmental declarations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 14, 2026
Contractor
Product Delivery Manager - Material & Environmental Engineering Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Material & Environmental Engineering to lead the delivery and continuous improvement of digital capabilities supporting materials management, product compliance, and environmental sustainability within a complex aerospace and defence environment. This is a strategic role combining materials engineering, environmental compliance, digital engineering, and product delivery. You will shape the digital toolchains, data environments, and processes that support materials selection and allowables, material and process specifications, batch pedigree and traceability, obsolescence, restricted substances, corrosion and compatibility, coatings and finishes, and environmental compliance. Key Responsibilities Own the delivery and continuous improvement of Material Management and Product Environmental digital capabilities. Lead the development and optimisation of digital solutions covering materials databases, allowables, specifications, process records, batch pedigree, certificates, compliance data, and sustainability reporting. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme requirements. Enable integration with the wider Digital Thread, providing end-to-end traceability from requirements and material selection through manufacturing, testing, and compliance evidence. Support digital workflows for materials selection, corrosion and compatibility, coatings and finishes, restricted substances, and obsolescence management. Establish technical baselines, methodologies, data models, and work instructions. Ensure digital solutions meet agreed quality, security, performance, airworthiness, and environmental compliance requirements. Capture, challenge, and consolidate requirements across engineering, manufacturing, supply chain, and other stakeholders. Drive adoption of new digital tools and processes through training, change management, and stakeholder engagement. Define appropriate access models, data governance, metadata standards, and controls for sensitive engineering and environmental information. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, risks, technical debt, capacity, and dependencies. Drive incident resolution, root-cause analysis, and continuous improvement. Support vendor management, contract performance, licence optimisation, and technology evaluations. Identify opportunities for innovation in digital material pedigree, automated allowables integration, sustainability analytics, compliance dashboards, and evidence generation. Manage upgrades, enhancements, and decommissioning across the digital product lifecycle. Skills & Experience Degree in Materials Science, Engineering, Chemical Engineering, Aerospace Engineering, or a related technical discipline. Experience delivering digital engineering capabilities related to materials management and/or product environmental compliance. Experience within the Aerospace and/or Defence industry, with an understanding of regulated and safety-critical environments. Strong understanding of areas such as materials databases and allowables, material/process specifications, batch traceability, certificates, environmental compliance, and sustainability data. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience managing complex delivery involving multiple stakeholders, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of materials engineering and environmental compliance, including restricted substances, obsolescence, corrosion, compatibility, coatings, and finishes. Knowledge of REACH, RoHS, PFAS reduction, conflict minerals, and Life Cycle Assessment (LCA). Experience managing suppliers and technology partners supporting materials databases, process/specification management, test data, and environmental compliance platforms. Understanding of aerospace materials assurance, material allowables, conformity records, material pedigree, and environmental declarations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
NFP People
In Memoriam Officer
NFP People
In Memoriam Officer Do you have experience of delivering excellent supporter or customer experiences? Are you confident managing relationships with empathy, sensitivity and care? We're looking for a passionate, motivated and compassionate individual to join our In Memoriam and Celebration team. Position: 000042 In Memoriam Officer Location: Home-based, UK, Nationwide. However, travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £33,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: Sunday 13 September Interview Date: Tuesday 22 - Thursday 24 September 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the In Memoriam Manager, you'll play a key role in delivering and developing our in memoriam and celebration portfolio, ensuring supporters receive outstanding care and stewardship throughout their journey with us. This is a unique opportunity to support people who are honouring and remembering loved ones, often during some of the most emotional and significant moments in their lives. Empathy, sensitivity and excellent relationship-building skills are essential. You'll be passionate about creating meaningful supporter experiences, helping supporters feel valued and connected while demonstrating the impact of their support. Using data, insight and supporter feedback, you'll continually seek opportunities to improve supporter acquisition, engagement, retention and income, helping to shape the future of in memoriam and celebration giving. Key Responsibilities Lead the delivery and ongoing development of supporter journeys across our in memoriam and celebration portfolio, placing supporters at the heart of everything you do. Oversee stewardship activity for all in memoriam supporters, including funeral giving, More than Memories Tribute Fund holders and dedication page supporters, ensuring communications are timely, personalised and compassionate. Build meaningful relationships with supporters, helping to create a lasting connection to our cause and communicating the impact of their support. Use data, insight and supporter feedback to identify opportunities to improve supporter acquisition, engagement, retention and income. Monitor and report on agreed financial and other KPIs, maximising opportunities and mitigating risks. Represent the In Memoriam and Celebration team internally, building strong relationships and raising awareness of our in memory products and opportunities. Support the In Memoriam Manager to develop, test and evaluate new supporter acquisition activity through warm and paid marketing campaigns. About You We are looking for someone with experience of delivering excellent supporter or customer experiences and who is confident managing relationships with empathy, sensitivity and care. You'll be organised, proactive and data-informed, with a passion for developing meaningful supporter journeys and helping supporters celebrate and remember loved ones in ways that are personal and impactful. This is an exciting opportunity to make a real difference to supporters while helping to grow and develop a valued fundraising portfolio. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role. Stroke Association Finding strength through support The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. We're here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of our supporters and donors that we can provide vital support. Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity. We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work. We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Fundraising Assistant, Customer Service, Customer Care, Customer Experience, In Memory, In Memoriam, Trusts, Foundations, Fundraiser, Admin, Administration. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Aug 14, 2026
Full time
In Memoriam Officer Do you have experience of delivering excellent supporter or customer experiences? Are you confident managing relationships with empathy, sensitivity and care? We're looking for a passionate, motivated and compassionate individual to join our In Memoriam and Celebration team. Position: 000042 In Memoriam Officer Location: Home-based, UK, Nationwide. However, travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £33,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: Sunday 13 September Interview Date: Tuesday 22 - Thursday 24 September 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the In Memoriam Manager, you'll play a key role in delivering and developing our in memoriam and celebration portfolio, ensuring supporters receive outstanding care and stewardship throughout their journey with us. This is a unique opportunity to support people who are honouring and remembering loved ones, often during some of the most emotional and significant moments in their lives. Empathy, sensitivity and excellent relationship-building skills are essential. You'll be passionate about creating meaningful supporter experiences, helping supporters feel valued and connected while demonstrating the impact of their support. Using data, insight and supporter feedback, you'll continually seek opportunities to improve supporter acquisition, engagement, retention and income, helping to shape the future of in memoriam and celebration giving. Key Responsibilities Lead the delivery and ongoing development of supporter journeys across our in memoriam and celebration portfolio, placing supporters at the heart of everything you do. Oversee stewardship activity for all in memoriam supporters, including funeral giving, More than Memories Tribute Fund holders and dedication page supporters, ensuring communications are timely, personalised and compassionate. Build meaningful relationships with supporters, helping to create a lasting connection to our cause and communicating the impact of their support. Use data, insight and supporter feedback to identify opportunities to improve supporter acquisition, engagement, retention and income. Monitor and report on agreed financial and other KPIs, maximising opportunities and mitigating risks. Represent the In Memoriam and Celebration team internally, building strong relationships and raising awareness of our in memory products and opportunities. Support the In Memoriam Manager to develop, test and evaluate new supporter acquisition activity through warm and paid marketing campaigns. About You We are looking for someone with experience of delivering excellent supporter or customer experiences and who is confident managing relationships with empathy, sensitivity and care. You'll be organised, proactive and data-informed, with a passion for developing meaningful supporter journeys and helping supporters celebrate and remember loved ones in ways that are personal and impactful. This is an exciting opportunity to make a real difference to supporters while helping to grow and develop a valued fundraising portfolio. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role. Stroke Association Finding strength through support The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. We're here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of our supporters and donors that we can provide vital support. Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity. We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work. We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Fundraising Assistant, Customer Service, Customer Care, Customer Experience, In Memory, In Memoriam, Trusts, Foundations, Fundraiser, Admin, Administration. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
ARM
Product Delivery Manager - Electromagnetic Engineering Digital
ARM Reading, Oxfordshire
Product Delivery Manager - Electromagnetic Engineering Digital Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Electromagnetic Engineering Digital to lead the development and delivery of digital engineering capabilities supporting advanced Electromagnetic Engineering within a highly regulated aerospace and defence environment. This is a strategic and technically engaging role, responsible for shaping the digital toolchains, architectures, and environments that underpin Radar Cross Section (RCS), Low Observability (LO), infrared signature, EMC/HIRF, lightning effects, antenna and RF aperture integration, radome performance, RF propagation, and electromagnetic materials . Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting Electromagnetic Engineering. Develop and maintain product roadmaps, delivery plans, and prioritised backlogs. Support deployment and optimisation of EM digital solutions, including RCS/LO, IR signature, EMC/HIRF, lightning, antenna, radome, and materials modelling. Establish technical baselines, reference architectures, methodologies, and work instructions. Enable digital-thread connectivity across requirements, EM/IR models, simulations, materials data, test results, and assurance evidence. Ensure appropriate security, confidentiality, IP protection, and access controls for sensitive LO and electromagnetic engineering data. Lead stakeholder engagement across engineering, digital engineering, manufacturing, suppliers, and programme teams. Coordinate delivery across internal teams, technology partners, and system integrators. Drive incident resolution, root-cause analysis, service improvement, and management of technical debt. Support technology selection, proof-of-concept activity, and vendor management. Drive innovation in areas such as fast RCS estimation, hybrid EM solvers, IR signature modelling, antenna/structure co-optimisation, and model calibration. Develop training and change-management materials to support adoption of new digital capabilities and processes. Manage budgets, resources, risks, dependencies, and delivery performance. Skills & Experience Degree in Electrical Engineering, Aerospace Engineering, Physics, Applied Electromagnetics, or a related technical discipline. Experience delivering digital engineering capabilities within EM disciplines. Experience within the Aerospace and/or Defence industry Strong knowledge of EM engineering disciplines including areas such as RCS/LO, IR signature, EMC/HIRF, lightning, antenna integration, radomes, or EM materials. Strong understanding of Model-Based Engineering and digital thread principles. Proven experience managing complex technical delivery involving multiple stakeholders, partners, and suppliers. Strong understanding of secure data management and IP-aware collaboration. Demonstrable project/programme or service management experience, with APM, PRINCE2, ITIL or equivalent qualifications advantageous. Experience with SAFe or Agile delivery methodologies. Knowledge of EM modelling techniques such as MoM, FEM, FDTD, PO, and TD. Experience with RCS prediction, hybrid EM methods, IR/thermal modelling, antenna optimisation, or radome modelling. Experience managing EM technology vendors and system integrators. Knowledge of EMC/HIRF/lightning assurance and test practices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 14, 2026
Contractor
Product Delivery Manager - Electromagnetic Engineering Digital Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Electromagnetic Engineering Digital to lead the development and delivery of digital engineering capabilities supporting advanced Electromagnetic Engineering within a highly regulated aerospace and defence environment. This is a strategic and technically engaging role, responsible for shaping the digital toolchains, architectures, and environments that underpin Radar Cross Section (RCS), Low Observability (LO), infrared signature, EMC/HIRF, lightning effects, antenna and RF aperture integration, radome performance, RF propagation, and electromagnetic materials . Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting Electromagnetic Engineering. Develop and maintain product roadmaps, delivery plans, and prioritised backlogs. Support deployment and optimisation of EM digital solutions, including RCS/LO, IR signature, EMC/HIRF, lightning, antenna, radome, and materials modelling. Establish technical baselines, reference architectures, methodologies, and work instructions. Enable digital-thread connectivity across requirements, EM/IR models, simulations, materials data, test results, and assurance evidence. Ensure appropriate security, confidentiality, IP protection, and access controls for sensitive LO and electromagnetic engineering data. Lead stakeholder engagement across engineering, digital engineering, manufacturing, suppliers, and programme teams. Coordinate delivery across internal teams, technology partners, and system integrators. Drive incident resolution, root-cause analysis, service improvement, and management of technical debt. Support technology selection, proof-of-concept activity, and vendor management. Drive innovation in areas such as fast RCS estimation, hybrid EM solvers, IR signature modelling, antenna/structure co-optimisation, and model calibration. Develop training and change-management materials to support adoption of new digital capabilities and processes. Manage budgets, resources, risks, dependencies, and delivery performance. Skills & Experience Degree in Electrical Engineering, Aerospace Engineering, Physics, Applied Electromagnetics, or a related technical discipline. Experience delivering digital engineering capabilities within EM disciplines. Experience within the Aerospace and/or Defence industry Strong knowledge of EM engineering disciplines including areas such as RCS/LO, IR signature, EMC/HIRF, lightning, antenna integration, radomes, or EM materials. Strong understanding of Model-Based Engineering and digital thread principles. Proven experience managing complex technical delivery involving multiple stakeholders, partners, and suppliers. Strong understanding of secure data management and IP-aware collaboration. Demonstrable project/programme or service management experience, with APM, PRINCE2, ITIL or equivalent qualifications advantageous. Experience with SAFe or Agile delivery methodologies. Knowledge of EM modelling techniques such as MoM, FEM, FDTD, PO, and TD. Experience with RCS prediction, hybrid EM methods, IR/thermal modelling, antenna optimisation, or radome modelling. Experience managing EM technology vendors and system integrators. Knowledge of EMC/HIRF/lightning assurance and test practices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Oscar Wood
Audit Manager - Liverpool
Oscar Wood Liverpool, Merseyside
Audit Manager - Liverpool Liverpool, Merseyside Hybrid Working Competitive Salary We are recruiting an Audit Manager for a well-established and growing accountancy and business advisory firm based in Liverpool. This is a senior audit role offering the opportunity to lead audit engagements, manage client relationships, and develop audit teams within a supportive, forward-thinking firm. This opportunity would suit an experienced Audit Manager or Audit Assistant Manager looking to take the next step within a firm that values quality, collaboration, and long-term client relationships. The Role As Audit Manager, you will manage a varied portfolio of audit clients, leading audit assignments from planning through to completion. You will be responsible for ensuring audits are delivered to a high technical standard, within budget and timescales, while maintaining strong client relationships throughout the year. You will act as the main point of contact for clients, review audit files and statutory accounts, identify and manage audit risks, and ensure compliance with UK auditing and accounting standards. You will also play a key role in supervising, mentoring and developing audit seniors, semi-seniors and trainees. Working closely with Partners and senior colleagues, you will contribute to business development, identify cross-selling opportunities, and support the continued growth of the audit function. About You You will be ACA or ACCA qualified, with strong experience working in audit within a UK accountancy practice. You will have experience leading audits, reviewing files, managing teams, and dealing directly with clients. Strong technical knowledge of UK audit and accounting standards (FRS and IFRS), excellent communication skills, and the ability to manage multiple assignments are essential. What's on Offer Hybrid and flexible working Exposure to a diverse audit client portfolio Supportive and collaborative team culture Clear progression opportunities Competitive salary and benefits package Location Liverpool, Merseyside Easily commutable from Wirral, Birkenhead, Chester, Warrington, Southport and surrounding areas Apply For a confidential discussion or to apply, contact Jack Wood on or .
Aug 14, 2026
Full time
Audit Manager - Liverpool Liverpool, Merseyside Hybrid Working Competitive Salary We are recruiting an Audit Manager for a well-established and growing accountancy and business advisory firm based in Liverpool. This is a senior audit role offering the opportunity to lead audit engagements, manage client relationships, and develop audit teams within a supportive, forward-thinking firm. This opportunity would suit an experienced Audit Manager or Audit Assistant Manager looking to take the next step within a firm that values quality, collaboration, and long-term client relationships. The Role As Audit Manager, you will manage a varied portfolio of audit clients, leading audit assignments from planning through to completion. You will be responsible for ensuring audits are delivered to a high technical standard, within budget and timescales, while maintaining strong client relationships throughout the year. You will act as the main point of contact for clients, review audit files and statutory accounts, identify and manage audit risks, and ensure compliance with UK auditing and accounting standards. You will also play a key role in supervising, mentoring and developing audit seniors, semi-seniors and trainees. Working closely with Partners and senior colleagues, you will contribute to business development, identify cross-selling opportunities, and support the continued growth of the audit function. About You You will be ACA or ACCA qualified, with strong experience working in audit within a UK accountancy practice. You will have experience leading audits, reviewing files, managing teams, and dealing directly with clients. Strong technical knowledge of UK audit and accounting standards (FRS and IFRS), excellent communication skills, and the ability to manage multiple assignments are essential. What's on Offer Hybrid and flexible working Exposure to a diverse audit client portfolio Supportive and collaborative team culture Clear progression opportunities Competitive salary and benefits package Location Liverpool, Merseyside Easily commutable from Wirral, Birkenhead, Chester, Warrington, Southport and surrounding areas Apply For a confidential discussion or to apply, contact Jack Wood on or .
Deerfoot Recruitment Solutions Limited
Head of Infrastructure Portfolio
Deerfoot Recruitment Solutions Limited City, London
Head of Infrastructure Portfolio (Director Level) Banking & Financial Services London (Hybrid) Up to 160,000 + Bonus + Benefits Are you a senior portfolio leader ready to take ownership of a major technology infrastructure change agenda within a global financial institution? This is a rare opportunity to lead the Infrastructure Portfolio for a leading global banking group, directing a multi-million-pound book of investment and change projects, managing a team of consultants and contractors, and reporting directly into senior technology and Head Office stakeholders. You'll have real authority to shape delivery, influence executive decision-making, and drive the "do-ability" of a complex, high-profile portfolio. If you thrive on governance, stakeholder engagement, and getting large-scale change over the line - this is your next move. What you'll be doing Plan, direct and govern the Infrastructure investment portfolio end-to-end, owning the delivery roadmap, critical path and prioritisation decisions across projects and programmes. Manage delegated authority from senior Head Office stakeholders (via the CIO), driving delivery on behalf of the Accountable Executive and reporting into EMEA ExCo, Delivery Forum and portfolio committees. Own portfolio governance: baseline control (budget, scope, benefits, timeline), change approval, risk/issue management, business case sign-off and project closure. Lead, recruit and develop a team of circa 13 consultants/contractors, plus matrix-manage wider project delivery staff. Manage investment budgets, cost forecasting and financial control, ensuring accurate, golden-source reporting to stakeholders and oversight committees. Set and maintain quality standards across all portfolio artefacts, ensuring compliance with project delivery policy, controls (including SOX) and regulatory requirements. Manage vendors, consultants and contractors, and work with procurement to ensure cost-effective, well-governed delivery. Provide oversight across major infrastructure and technology transformation programmes - spanning data centre migration, network transformation, cloud migration, and end user compute (EUC) modernisation such as VDI, Microsoft 365 (M365) deployment, Windows/OS migration, endpoint and device deployment, and email/Exchange upgrades. What you'll bring 10-15+ years' proven track record delivering programmes and projects within financial services, financial institutions or comparable large-scale technology/infrastructure organisations, to time and budget. Genuine portfolio management experience - not just programme or project delivery - including prioritisation and trade-off, resource allocation, roadmap and dependency management across a large, complex book of work. Hands-on experience of major infrastructure transformation, such as data centre migration, network transformation, cloud migration, and end user compute (EUC) platform modernisation - for example VDI, Microsoft 365 (M365) deployment, Windows/OS upgrades, endpoint and device deployment, or Exchange/email platform upgrades. Strong financial management skills, including capex/opex management, budget planning and forecasting, and understanding of IFRS or local GAAP standards. Demonstrable experience managing multiple senior stakeholders, with first-hand knowledge of banking or financial services products, and executive/steering committee reporting experience. Line management or matrix management experience, with strong coaching and leadership skills. Excellent communication skills, with the ability to influence and report at C-suite/CIO level. Desirable: annual/multi-year planning cycle experience, knowledge of banking regulations and regulatory project delivery, vendor/consultancy contract negotiation, and experience delivering through both waterfall and agile (SDLC/PDLC) methodologies. Ready to lead? If this sounds like your next challenge, apply now or get in touch for a confidential conversation about the role. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Infrastructure Portfolio, Portfolio Director, Head of Technology Portfolio, Portfolio Manager, Senior Programme Manager, Programme Director, Head of PMO, Infrastructure Programme Manager, IT Portfolio Manager, Change Portfolio Lead, Technology Delivery Director, PPM (Portfolio, Programme, Project Management), Investment Budget Management, Portfolio Governance, RAID Management, Critical Path Analysis, Earned Value Analysis, PDLC/SDLC, Agile & Waterfall Delivery, Regulatory Change, Banking Technology Change. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Aug 14, 2026
Full time
Head of Infrastructure Portfolio (Director Level) Banking & Financial Services London (Hybrid) Up to 160,000 + Bonus + Benefits Are you a senior portfolio leader ready to take ownership of a major technology infrastructure change agenda within a global financial institution? This is a rare opportunity to lead the Infrastructure Portfolio for a leading global banking group, directing a multi-million-pound book of investment and change projects, managing a team of consultants and contractors, and reporting directly into senior technology and Head Office stakeholders. You'll have real authority to shape delivery, influence executive decision-making, and drive the "do-ability" of a complex, high-profile portfolio. If you thrive on governance, stakeholder engagement, and getting large-scale change over the line - this is your next move. What you'll be doing Plan, direct and govern the Infrastructure investment portfolio end-to-end, owning the delivery roadmap, critical path and prioritisation decisions across projects and programmes. Manage delegated authority from senior Head Office stakeholders (via the CIO), driving delivery on behalf of the Accountable Executive and reporting into EMEA ExCo, Delivery Forum and portfolio committees. Own portfolio governance: baseline control (budget, scope, benefits, timeline), change approval, risk/issue management, business case sign-off and project closure. Lead, recruit and develop a team of circa 13 consultants/contractors, plus matrix-manage wider project delivery staff. Manage investment budgets, cost forecasting and financial control, ensuring accurate, golden-source reporting to stakeholders and oversight committees. Set and maintain quality standards across all portfolio artefacts, ensuring compliance with project delivery policy, controls (including SOX) and regulatory requirements. Manage vendors, consultants and contractors, and work with procurement to ensure cost-effective, well-governed delivery. Provide oversight across major infrastructure and technology transformation programmes - spanning data centre migration, network transformation, cloud migration, and end user compute (EUC) modernisation such as VDI, Microsoft 365 (M365) deployment, Windows/OS migration, endpoint and device deployment, and email/Exchange upgrades. What you'll bring 10-15+ years' proven track record delivering programmes and projects within financial services, financial institutions or comparable large-scale technology/infrastructure organisations, to time and budget. Genuine portfolio management experience - not just programme or project delivery - including prioritisation and trade-off, resource allocation, roadmap and dependency management across a large, complex book of work. Hands-on experience of major infrastructure transformation, such as data centre migration, network transformation, cloud migration, and end user compute (EUC) platform modernisation - for example VDI, Microsoft 365 (M365) deployment, Windows/OS upgrades, endpoint and device deployment, or Exchange/email platform upgrades. Strong financial management skills, including capex/opex management, budget planning and forecasting, and understanding of IFRS or local GAAP standards. Demonstrable experience managing multiple senior stakeholders, with first-hand knowledge of banking or financial services products, and executive/steering committee reporting experience. Line management or matrix management experience, with strong coaching and leadership skills. Excellent communication skills, with the ability to influence and report at C-suite/CIO level. Desirable: annual/multi-year planning cycle experience, knowledge of banking regulations and regulatory project delivery, vendor/consultancy contract negotiation, and experience delivering through both waterfall and agile (SDLC/PDLC) methodologies. Ready to lead? If this sounds like your next challenge, apply now or get in touch for a confidential conversation about the role. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Infrastructure Portfolio, Portfolio Director, Head of Technology Portfolio, Portfolio Manager, Senior Programme Manager, Programme Director, Head of PMO, Infrastructure Programme Manager, IT Portfolio Manager, Change Portfolio Lead, Technology Delivery Director, PPM (Portfolio, Programme, Project Management), Investment Budget Management, Portfolio Governance, RAID Management, Critical Path Analysis, Earned Value Analysis, PDLC/SDLC, Agile & Waterfall Delivery, Regulatory Change, Banking Technology Change. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

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