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Quality Manager (Food Manufacturing) West Wales Competitive Salary (Dependent on Experience) + Benefits Full-Time Permanent Lead Quality. Drive Standards. Shape Food Safety Culture. Are you an experienced Quality Manager looking for an opportunity where you can genuinely influence site standards, develop people, and make a visible impact on business performance? We're partnered with a well-established and growing food manufacturer in South Wales that supplies major retail and foodservice customers across the UK. Due to continued growth and investment, they are looking to appoint a Quality Manager to lead the site's quality and food safety agenda. This is an excellent opportunity for an ambitious quality professional seeking a role with real autonomy, senior stakeholder exposure, and the chance to drive continuous improvement within a fast-paced manufacturing environment. The Opportunity Reporting into the senior leadership team, you will take full responsibility for the site's Quality Management System, ensuring compliance with customer, legal and food safety requirements while embedding a culture of quality throughout the business. You'll play a key role in maintaining best-in-class standards and supporting the site's ongoing growth plans. Key Responsibilities Lead, coach and develop the Quality Assurance team Manage and maintain BRCGS accreditation and audit readiness Lead customer, retailer and third-party audits Drive food safety, GMP and quality standards across the manufacturing operation Manage HACCP systems, risk assessments and food safety documentation Investigate customer complaints and non-conformances, implementing effective corrective actions Analyse quality KPIs and identify opportunities for continuous improvement Work collaboratively with Production, Technical and NPD teams to ensure product quality is consistently achieved Act as the site's quality champion, influencing standards at all levels of the business About You We're looking for a proactive and hands-on Quality Manager who enjoys building relationships, leading teams and driving improvements. Ideally, you'll have: Previous experience in a Quality Manager, QA Manager or Technical Management role within food manufacturing Strong working knowledge of BRCGS standards and retailer requirements HACCP qualification and a solid understanding of food safety legislation Experience leading customer audits and retailer visits Proven leadership skills with experience developing high-performing teams A continuous improvement mindset and a structured approach to problem-solving Excellent communication skills with the ability to influence stakeholders across the business What's in It for You? Competitive salary depending on experience Genuine opportunities for career progression and professional development Supportive leadership team and collaborative site culture Opportunity to play a key role within a growing and successful food manufacturing business Interested? If you're a Quality Manager looking for your next challenge within a progressive food manufacturing business, we'd love to hear from you. Apply today or contact us for a confidential discussion.

Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.

We are looking for an experienced and passionate Customer Experience Team Leader to champion outstanding customer service across our organisation. In this rewarding role, you will lead and motivate a team of Customer Experience Advisors, driving performance and maintaining the highest standards of service delivery - ensuring that every customer interaction reflects our commitment to meeting diverse needs and exceeding expectations. Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Requirements Outline of key responsibilities Lead, coach and mentor a high-performing Customer Experience team, role modelling excellence and embedding a culture of fairness, transparency, dignity and respect in every customer interaction Oversee the resolution of complex customer issues, fostering a continuous learning culture where the team are supported to invite and respond to customer feedback in the moment Manage daily operations and workflows across a wide range of services including repairs diagnostics, complaints and ASB triage, housing options advice, payment collection, safeguarding reporting and damp and mould triage, ensuring all functions are delivered to a consistently high standard Monitor KPIs and performance metrics to measure operational effectiveness, report on progress and drive a high-performance culture across the team Take direct responsibility for the management of the Handyperson and Assisted Gardening Schemes, ensuring services are delivered efficiently and to the satisfaction of customers Champion the use of technology and digital self-service tools, while ensuring that customers who need or prefer personal services can always access them Ensure the team operates in full compliance with all relevant regulations and standards, supported by clear, comprehensive and up-to-date procedures We are looking for someone who has A proven track record of supervising and leading diverse customer service teams, with the ability to inspire, motivate and bring out the best in those around them A genuine commitment to getting things right first time and delivering excellent customer experience, with high personal standards and a dedication to continuous improvement Excellent communication and collaboration skills, with the ability to build effective relationships across a wide range of people and audiences Strong problem-solving skills and a can-do attitude, with the ability to identify the root cause of issues, design practical improvement plans and bring others along on the journey The ability to manage multiple priorities and workstreams simultaneously, instilling confidence in colleagues and customers through effective and organised delivery A commitment to their own personal and professional development, and to supporting the growth and development of those they lead Benefits What's in it for you? At Freebridge, we're appreciative of our team and you can enjoy the following benefits from joining us, among many more: An Annual Salary of: £35,741.66 Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme Charitable Leave: One day per year to volunteer for a cause you care about Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure Pension Scheme: A great pension scheme with generous employer contributions (up to 12%) Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

This is not a typical Quality & Environmental Assurance Managerial role. Your mandate for this role is clear - you will design, implement and own the complete Quality, Compliance and Food Safety framework for a brand-new greenfield food-grade rPET in Ellesmere Port. The site is 95% completed. The plant will start its hot commissioning late 2026 and with full operations slated for early 2027. You build the function from the ground up - protecting the site's licence to operate, customer trust and food-grade integrity from day one. What you'll be doing as Quality & Environmental Assurance Manager: Standalone role at the outset - own the full quality management system, food-contact compliance, laboratory, process control, audit readiness and data-driven performance framework. Be part of the senior leadership team and help build the team. Real regulatory and commercial stakes: food-grade rPET under strict EU regulations (including Regulation (EU) 2022/1616) Design the metrics, dashboards, SPC systems and root-cause frameworks that turn data into operational insight Permanent senior role with the chance to shape how a major UK circular-economy facility operates for years to come Quality Management System & ISO Framework Design, implement and maintain a full Quality Management System aligned to ISO 9001, tailored to food-grade rPET manufacturing Lead the pathway to (and ongoing maintenance of) ISO 9001, ISO 14001 (Environmental), ISO 50001 (Energy) and ISO 45001 (Occupational Health & Safety) Establish document control, change management, internal audit programmes, management review and continuous improvement processes Build a culture of ownership across operations, maintenance and leadership Food-Grade Compliance, Regulatory & Customer Requirements Act as management representative for the site's Environment Agency Competence Management System (CMS) Own full compliance with EU food-contact regulations for recycled plastics, including Regulation (EU) 2022/1616, Regulation (EC) 1935/2004, Regulation (EU) 10/2011, BRCGS for food-contact packaging materials and GMP requirements (EC) 2023/2006 Ensure the recycling process remains authorised and operates within any applicable EFSA opinion / Commission authorisation Design and maintain robust contamination control, input material acceptance criteria, decontamination process monitoring and finished product release criteria Manage customer requirements, questionnaires, audits and specifications Establish full traceability from feedstock intake through to finished pellet dispatch Data-Driven Quality, Analytics & Continuous Improvement Design and implement metrics, KPIs and dashboards covering process capability, non-conformance trends, customer complaints, audit findings, laboratory results and key product attributes (IV, colour, AA, contamination levels) Introduce statistical process control (SPC), process capability analysis and data-driven root-cause investigation Own the non-conformance, CAPA and continuous improvement systems Lead internal and external audit programmes (ISO, customer, regulatory) and keep the site audit-ready Work cross-functionally with Operations, Engineering and Leadership to turn data into process improvements and higher first-pass yield Laboratory, Testing & Supplier Quality Establish or oversee the on-site laboratory (and external partnerships), including test methods, calibration, proficiency and data integrity Define incoming feedstock quality standards and supplier approval / monitoring processes Ensure finished product testing and release processes are robust, risk-based and aligned with food-contact purity requirements and customer specifications What we're looking for in a Quality & Environmental Assurance Manager: You will havesignificant experience in a Quality, Compliance or Technical Manager role within recycling or manufacturing - ideally plastics, packaging, food-contact materials, chemicals or a closely related process industry Proven track record of designing, implementing or leading ISO 9001 (and preferably ISO 14001 / ISO 45001) management systems in an operational environment Strong working knowledge of food-contact material regulations and/or recycled plastics compliance (EU 2022/1616, 10 2004 or equivalent) Hands-on experience of data-driven quality management: SPC, process capability, root-cause analysis, CAPA systems and quality performance dashboards Experience managing customer audits, regulatory inspections and external certification bodies Excellent analytical skills with the ability to turn complex data into clear insight and practical action Strong organisational and communication skills; able to write clear procedures, train others and influence at all levels Self-starter who thrives in a standalone or lean environment and can build structure, systems and culture from the ground up To apply for this role as Quality & Environmental Assurance Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Field Inventory Specialist (Long-Term Temporary Contract) Location: Hemel Hempstead Contract: Long-Term Temporary until March 2027 Working Hours: Monday to Friday, 8:45am - 5:00pm Hybrid Working: Following training, 3 days in the office and 2 days working from home Are you an analytical and detail-oriented supply chain professional looking for your next opportunity? We are recruiting for a Field Inventory Specialist to join the European Headquarters of a leading global brand , based in modern offices in Hemel Hempstead. This is an excellent opportunity to join a collaborative, international business where you'll play a key role in ensuring the effective management of field inventory while supporting customers, sales teams and internal stakeholders across the business. Please note: Candidates must live within a commutable distance of Hemel Hempstead. Due to the office location not being close to the train station, having your own transport is highly desirable. The Role As the Field Inventory Specialist, you will be responsible for processing capital equipment orders, monitoring and reconciling hospital consigned inventory and sales representative assigned stock. You'll work closely with the Sales team to ensure company policies are followed and key performance indicators are achieved. The role involves analysing inventory data, driving optimisation programmes with local business leaders and customers, and making full use of global systems and reporting tools to improve inventory performance. Key Responsibilities Support field inventory management activities, including cycle count scheduling, monitoring progress and using inventory management tools. Process and analyse cycle count data using Microsoft Excel, SAP and other company systems. Produce and maintain reports relating to inventory discrepancies, expiry scrap and optimisation programmes. Monitor and report on key performance indicators. Support new product launches and product transitions. Assist with the rollout and adoption of field inventory management tools. Analyse inventory performance to identify opportunities to optimise stock levels while maintaining excellent customer service. Build strong working relationships with business unit managers, hospital staff and other key stakeholders. Ensure compliance with company policies and procedures. Process customer orders received via email, fax and telephone. Monitor the end-to-end delivery process, liaising with distribution centres and carriers. Resolve customer and sales representative service queries and complaints professionally and efficiently. About You We're looking for someone who enjoys working with data, solving problems and improving processes. You will have: A minimum of 3 years' experience within a supply chain, inventory management or similar environment. Excellent attention to detail. Strong analytical and problem-solving skills. Advanced Microsoft Excel skills. Experience using SAP. A customer-focused approach. A proactive attitude with a passion for continuous improvement. The flexibility to adapt to new systems, processes and ways of working. Desirable skills include: Knowledge of PowerPoint. Experience with Tableau or other database and reporting tools. What's in It for You? Long-term temporary opportunity until March 2027 . Hybrid working after your initial training period. Attractive benefits package from Tate Recruitment including holiday pay, free on site parking and access to the Tate Awards Scheme including store discounts. The opportunity to work for a recognised global organisation at its European Headquarters. Modern, professional offices in Hemel Hempstead. A supportive and collaborative team culture. Excellent training and ongoing development opportunities. Exposure to an international business with opportunities to broaden your experience. If you're looking for a varied role where your analytical skills and supply chain experience will make a real impact, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Outcomes Manager Marley Risk Consultants Cheltenham Build it. Lead it. Make a lasting impact. Are you an experienced customer service, complaints or dispute resolution leader looking for the opportunity to create something from the ground up? At Marley Risk Consultants, we're creating a brand-new Customer Outcomes function, and we're looking for an ambitious and dynamic Customer Outcomes Manager to design, build and lead it. This is a unique opportunity to shape a critical business service that will support our continued growth, strengthen customer confidence, and drive exceptional customer outcomes. You'll have the autonomy to create the operating model, establish best practices, develop service standards and build a high-performing team that delivers fair, consistent and effective customer experiences. If you thrive on creating structure, influencing change and solving complex challenges, we'd love to hear from you. What You'll Be Doing As our Customer Outcomes Manager, you'll play a pivotal role in designing and implementing a scalable service that supports customers, stakeholders and the wider business. Initially, you'll work closely with our Customer Relations team to manage customer escalations and identify service improvement opportunities. As the function evolves, you'll take increasing ownership of dispute resolution activities and help define how these services are delivered across the organisation. Key Responsibilities -Establish and lead the Customer Service function, creating the framework, standards and ways of working for a newly formed service. -Build, develop and inspire a high-performing team through coaching, guidance and performance management. -Act as the escalation point for complex customer enquiries, complaints and service issues, ensuring fair, professional and timely resolution. -Design and implement customer service, complaints handling and dispute resolution processes that deliver consistent, high-quality outcomes. -Lead investigations into customer complaints, identifying root causes and driving meaningful service improvements. -Develop mediation, dispute resolution and ADR capabilities that promote fairness, impartiality and positive customer outcomes. -Monitor service performance, customer feedback and operational insights to identify trends and opportunities for improvement. -Create and maintain policies, procedures, quality frameworks and governance arrangements that support effective service delivery. -Build strong relationships with internal stakeholders, customers, partners, regulators and industry bodies. -Champion continuous improvement, helping to shape a customer-centric culture across the business. What We're Looking For: Experience We're looking for someone who can confidently operate in a growing and evolving environment and who has experience in: Building, leading and developing customer-focused teams. Creating new services, operating models, frameworks or major service improvements. Managing complaints, escalations, customer outcomes or dispute resolution processes. Driving operational excellence in fast-paced environments. Working with regulatory requirements and governance frameworks. Influencing stakeholders and delivering change across multiple teams. Skills & Expertise You'll bring: Strong leadership and people development skills. Excellent conflict resolution, negotiation and mediation abilities. Experience designing customer service frameworks and operational processes. Exceptional analytical and problem-solving capability. Strong written and verbal communication skills. The confidence to make decisions and exercise sound judgement. Outstanding organisational skills and attention to detail. A passion for delivering fair customer outcomes and continuous improvement. Why Join Marley Risk Consultants? This is more than just another management role. It's an opportunity to build a new function from the ground up, influence the future direction of the business and create a service that genuinely improves customer experiences and outcomes. You'll have the freedom to shape strategy, implement change and make a visible impact in an organisation that values initiative, innovation and professionalism. If you're excited by the challenge of creating something new and leaving a lasting legacy, we'd love to hear from you. Apply today and help us build the future of Customer Outcomes at Marley Risk Consultants.

Customer Service Manager Guildford- Free Parking £45K - £55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services Manager you will be providing direction, support and coaching members of the 20+FTE Customer Service Team. You will be reviewing the current processes and adapting these to increase efficiency and reducing costs, whilst ensuring that the experience for the staff and the customer is improved. Responsibilities: Manage reviews and performance monitoring for all customer service staff. Maintain a high level of customer engagement and satisfaction. Determine the team's performance standards Manage Key Performance Indicators (KPIs). Report back to senior directors on team performance. Review and implement new IT and/or AI based systems as required. Interview and hire new staff as and when required. Being final point of contact for unresolved customer complaints. Experience/ Skills Required: Extensive experience in customer service management and leadership. An understanding of processes and how to optimise and improve them. Experience in integrating new technologies like AI into customer service. Ability to lead and support the customer service team An understanding of how great customer reviews can help grow a brand. If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or email me, Steph Webb for more information on the role on Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Liaise professionally with Retailers and Manufacturer teams as appropriate. • Respond to the Financial Ombudsman Service timely and appropriately. • Update the Contract Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business. • Adhere to formal regulatory processes and policies. • Work effectively with colleagues in support functions around the business to gain resolution to complaint. • Monitor own performance to ensure adherence to targets, deadlines and procedures. • Responsible for meeting individual performance targets and management of cases. • Participate in department/business projects to generate innovative ideas that add • Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers. • Such other duties as management may from time to time reasonably require. KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: • Resolving complaints through a final response letter (Essential) • Proven track record of working with and handling complaints (Essential) • Experience of Financial Ombudsman Service complaints (Preferred) • Experience in the automotive or consumer finance industry (Preferred) • Strong telephony expertise within a contact centre or similar environment (Preferred) • Familiarity with relevant regulations and legislation (Preferred) • Minimum of A levels or equivalent IT SKILLS PROFILE: Excel and Word to Intermediate level Workflow management Workflow management

Service Delivery Manager - Specialist Cleaning Services Reports To Operations Manager / Director Location London and South East (office based in Sutton, Surrey) The Cleaning Service Delivery Manager is responsible for ensuring the consistent delivery of high-quality cleaning services across a portfolio of client sites. The role involves managing operational performance, leading and developing cleaning teams, maintaining strong client relationships, ensuring compliance with health and safety standards, and driving continuous service improvement. Key Responsibilities Service Delivery Oversee the day-to-day delivery of cleaning services across multiple client locations. Ensure all contractual obligations and service level agreements (SLAs) are achieved. Conduct regular quality inspections and implement corrective actions where required. Develop and maintain efficient work schedules and resource allocation. Monitor service performance using KPIs and operational reporting. Client Relationship Management Build and maintain positive relationships with clients. Conduct regular client review meetings and site visits. Respond promptly to client concerns, complaints, and service requests. Identify opportunities to enhance service delivery and generate additional business. Quality Assurance Maintain high standards of presentation, cleanliness, and customer satisfaction. Key Performance Indicators (KPIs) Client satisfaction scores SLA achievement Audit and inspection results Staff retention and attendance Complaint resolution times Contract profitability Person Specification Essential Experience Experience managing cleaning operations across multiple sites. Strong customer service and client relationship management experience Essential Skills Excellent leadership and people management skills. Strong organisational and planning abilities. Effective communication and interpersonal skills. Problem-solving and decision-making capability. Ability to prioritise workload in a fast-paced environment. Competent in Microsoft Office and operational reporting systems. Essential Knowledge Health and Safety legislation. COSHH regulations. Employment legislation and HR best practices. Quality assurance processes. Commercial contract management. Desirable Qualifications Full UK Driving Licence. Personal Attributes Professional and customer-focused. Results-driven with high attention to detail. Proactive and solution-oriented. Resilient under pressure. Strong integrity and accountability. Flexible and adaptable. Able to build trust and motivate teams. Working Conditions Regular travel between client sites. Use of company vehicle, mobile phone, and laptop where applicable. Success in the Role A successful Cleaning Service Delivery Manager consistently delivers safe, compliant, and high-quality cleaning services while maintaining excellent client relationships, developing engaged teams, meeting financial targets, and driving continuous operational improvement. Salary on offer is 30-40k along with Car and Company benefits.

Summer Program Director Reports to: Operations Manager Hours: 8.00 am - 4.00 pm M-F (times may vary during the 10 weeks of summer). Contract: November 2026 - September 2027. Salary: Grade 7 on the support staff scales, £45,934 - £48,732 depending on experience. Overall purpose To have overall responsibility for the successful planning and delivery of the ASL Summer Program. The selected candidate will be accountable for designing, budgeting, recruiting, promoting and supervising the day-to-day operations of the program, providing a safe, enjoyable, and age-appropriate experience for campers that is culturally aligned and similar to the day program at ASL. This leadership position is charged with the long-term objective of evolving and changing the program to improve offerings, and experiences and ensure sustainable financial performance. Responsibilities Program oversight: Work with school administration to set strategy and goals for the summer program, in alignment with the overall goals of the school Develop and monitor budgets and KPIs Design and create the program of offerings (before the portal opens in March) Actively enhance and grow all aspects of the summer program Create or enhance program policies and procedures Conduct a post-summer debrief, incorporating surveys, performance data analysis and a report to management People: Ensure appropriate staffing for all programs, including the recruitment and ongoing management of staff Hire and schedule teachers, coaches, assistants, and counsellors with the assistance of the Canons Park Manager (s) and other team members. Ensure counsellors are interviewed, trained and supported to work in the program. Hire supporting staff when needed. Support HR to ensure all summer program hires are correctly DBS checked and complete necessary training materials before starting work. Planning / Operations: Conduct advance planning for all aspects of the program during the school year Coordinate between various departments to ensure the summer program and facilities are adequately prepared Work with the Transport Manager to ensure appropriate busing is arranged for offerings. Also, manage buses during the summer weeks Supervise the morning drop-off and collections during the summer weeks. Support the Canons Park Manager and other program leads with any challenging parent communications or interactions during the summer weeks. Support the coordinator(s) with any issues related to parent registrations or refunds. Respond to messages from the summer email inbox from December. Supervise the careful release of campers by counsellors, coaches and teachers to their parents at Waverley Park. Manage any possible parent complaints, including but not limited to refunds, camp swapping etc Manage and support any child safeguarding concerns that may arise during the summer. Work with the Facilities Manager to organize room locations and spaces Other: Update and test the employment pages and forms, the summer web pages, and the Veracross portal listings. Manage and confirm the weekly payroll and submit it for processing. Work with the Accounts department on payroll, purchasing (Soldo cards), budgeting and abiding by the ASL financial procedures. Work with the Advancement department (ASL communications/website team) to set up / update the webpage and advertise the programs internally and externally through school announcements, emails and local magazines Selection criteria Essential qualifications/experience: Experience working with children of the ages 5 to 14 years old A positive and flexible attitude towards working in and leading a team Excellent communication and interpersonal skills A demonstrable awareness of and commitment to diversity and inclusion and to safeguarding in education Comfort with using a variety of technology platforms Previous experience managing/leading teams A professional approach and experience with customer service Desirable qualifications/experience: Previous teaching or assistant teaching experience with children Previous experience with hiring extracurricular teachers and assistants Previous experience with designing and managing activities for children Experience with managing budgets and meeting financial or performance targets This position description is current at the date shown but following consultation may be changed to reflect or anticipate changes in the role that are commensurate with the job title and salary. The American School in London is committed to safeguarding and promoting the welfare of children and young people and expects all trustees, employees and volunteers to share this commitment. All new appointments will be subject to appropriate checks: Disclosure and Barring Service (DBS enhanced), Disqualification by Association Self-Declaration, Declaration of Criminal Record, checks against the Teaching Regulation Agency (TRA) Prohibition List (Teacher Status Checks) including Identity, Address, Date of Birth, a Full Employment History, Right to Work in the UK, overseas checks where applicable, at least 2 references (one with current or most recent employer, where appropriate) and original documentation of Qualifications (where appropriate). For positions into Senior Management a Prohibition from Management Check (s128 Directive) will also be undertaken. All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed. ASL is dedicated to fostering courageous global citizenship in a diverse and inclusive school environment. In our international community, we aspire for the cultures and backgrounds of our employees to mirror those of our families and student body, and we enthusiastically welcome applications from candidates who bring diverse life experiences, perspectives and skills. Educators with knowledge of global education and prospective applicants for any position who are committed to diversity and inclusion are particularly welcome to apply. The American School in London will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity or expression, sexual orientation, marital status, maternity or parental status, or any other legally recognised protected basis under local law. Read our Diversity, Equity and Inclusion statement on our website.

Every decision you make has the potential to restore confidence, resolve complex disputes and shape the standards of an entire sector. This confidential opportunity for a Director of Dispute Resolution will place you at the heart of a respected organisation, leading a large operational function while influencing strategy, governance, service quality and organisational performance. This is a rare opportunity to join the senior leadership team of an established organisation where you'll oversee a high-performing department responsible for customer contact, case administration, adjudication and final decisions. You'll shape the future direction of the service while ensuring fair, impartial and timely outcomes for consumers and businesses alike. What's in it for you Salary of up to 140,000 Hybrid working with a London-based office Executive leadership role with genuine strategic influence Opportunity to lead organisational transformation and service improvement initiatives Work closely with regulators, government bodies and senior industry stakeholders Drive innovation across customer service, dispute resolution and digital delivery Your responsibilities as Director of Dispute Resolution Lead the customer service, case administration, adjudication and final decision teams to deliver an efficient, high-quality dispute resolution service Develop and implement operational strategy while monitoring performance, budgets and service delivery against key objectives Ensure compliance with regulations, accreditation requirements and organisational governance standards Produce executive reports, operational insights and performance analysis for senior leadership and board meetings Drive continuous improvement through technology, AI integration, forecasting and service development Build and maintain strong relationships with regulators, industry partners and senior stakeholders while overseeing complex escalated cases What we're looking for in a Director of Dispute Resolution Full UK driving licence with the ability to travel nationally when required Senior leadership experience within an Ombudsman, Alternative Dispute Resolution or consumer complaints environment Proven experience leading large operational teams delivering complex case management or dispute resolution services Strong understanding of governance, regulatory compliance, operational reporting and performance management Experience using CRM or case management systems alongside data and insight to drive service improvements Working Hours Full-time with hybrid working, including a minimum of one day per week in the London office. If you're ready to take the next step as Director of Dispute Resolution, we'd love to hear from you. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Quality Manager Location: Cambridgeshire Salary: Up to £45k Job Type: Full Time, Permanent About the Opportunity Quality Manager Our client is a successful manufacturing business looking to appoint an experienced Quality Manager to lead site quality activities and drive a strong food safety and quality culture across the operation. The Role Quality Manager Reporting to the Technical Manager, you will be responsible for maintaining and developing the site's Quality Management System while ensuring compliance with all relevant food safety, quality and regulatory standards. You will lead and develop the QA team, working closely with operational departments to drive best practice and continuous improvement throughout the business. Key Responsibilities Quality Manager Maintain and develop the Quality Management System. Ensure compliance with BRCGS and customer requirements. Lead, coach and develop the Quality Assurance team. Promote and drive a positive food safety and quality culture. Manage internal auditing programmes. Support HACCP implementation and review activities. Investigate customer complaints and non-conformances. Implement effective corrective and preventive actions. Requirements Quality Manager Previous experience in a Quality Assurance leadership role within food manufacturing. Experience managing or supervising teams. Internal auditing experience. Strong understanding of food safety and quality management systems. If you like the look of this Quality Manager role, then click and apply or contact us for further information. Todd McGreevy (url removed) (phone number removed) INDMID Thank you for your application. Due to the volume of applications we receive, unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.

Call Centre Manager - Wirral We are looking for an experienced Call Centre Manager to lead a busy customer-focused team, ensuring the highest levels of service, performance and operational delivery. You will have responsibility for the day-to-day management of the Response Centre Advisors and Senior Advisors, ensuring customer enquiries and emergency repair calls are handled efficiently, professionally and with empathy. Key Responsibilities Lead, motivate and develop a team of Response Centre Advisors and Senior Advisors. Monitor performance against agreed KPIs, SLAs and quality standards. Provide regular coaching, feedback, performance reviews and development support. Oversee escalated calls, major incidents and complex customer enquiries. Ensure consistently high levels of customer service and accurate call handling. Identify training needs and opportunities for continuous improvement. Manage attendance, wellbeing, performance and other people-related matters. Support workforce planning and ensure staffing levels meet operational requirements. Work closely with internal teams and clients to maintain strong service delivery. Investigate complaints and recurring issues, identifying root causes and implementing improvements. Contribute to recruitment, onboarding and retention of team members. About You Previous experience managing a customer service, contact centre or response team. Strong leadership, coaching and people-management skills. Excellent communication, organisation and problem-solving abilities. Confident managing performance and handling challenging situations. Customer-focused with a calm and professional approach. Comfortable working in a fast-paced operational environment. Excellent IT skills Hours: 37.5 hours per week working across Monday - Sunday, on a 3-week rotational shift pattern Email your CV today to be considered - if you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Station Manager needed ASAP My client a busy growing airline are seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards sites under your supervision, in line with current procedures and the Health and Safety at Work program. Key Responsibilities : Supervise the services provided to the airlines clients at all stages of the passenger journey, ensuring compliance & quality standards. Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to quality, security, and safety standards. Oversee and control the performance of third-party assistance organizations. Coordinate passenger support in case of irregularities (transport, accommodation). Represent the airline to local authorities and various stakeholders at the station. Liaise with the Operations Control Center and other operational entities (Hotline, HUB, etc.). Report on station activity and escalate passenger complaints to relevant entities for resolution. Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station. Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction. Desired Profile : Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country. Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator. You are agile, dynamic in the field with a very large capacity for learning. Key Skills : Strong leadership and excellent team management skills. Strong operational expertise in airport processes and regulatory compliance, including safety and security requirements Strong customer service acumen and the ability to manage complex situations. Proactivity and analytical thinking for decision-making under pressure. Disciplined Organization for Enhanced Operational Efficiency Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations. Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities. Languages: Fluency in written and spoken English is mandatory for this position. Salary Up to 55,000 DOE Interested apply here or email (url removed)

Role: Technical Manager Location: Milton Keynes Hours: Monday to Friday, 37.5 hours a week Salary: £35,000 - £45,000 per annum, depending on experience An excellent opportunity has now arisen for an experienced Technical Manager to join a well-established client based in Milton Keynes, within the Food & Manufacturing industry. This is a key leadership role responsible for managing food safety, quality standards, legal compliance, and continuous improvement across the factory operation. You will be working closely with production and senior management teams, ensuring the highest standards of food safety, product quality and operational compliance are consistently achieved. Benefits: Competitive salary Opportunity to lead a major accreditation project Career progression opportunities Company pension scheme Supportive and professional working environment Duties of a Technical Manager: Lead and manage all technical and quality functions within the factory Manage the site s transition from SALSA certification to BRCGS accreditation Develop, implement, and maintain BRC-compliant systems and procedures Ensure compliance with HACCP, food safety, legal, and customer requirements Manage customer, third-party, and regulatory audits Oversee quality assurance systems, documentation, and traceability procedures Investigate non-conformances and customer complaints, implementing corrective and preventative actions Monitor factory hygiene, GMP, and food safety standards Manage and develop the technical and QA team Liaise with customers, suppliers, and external auditors Support continuous improvement initiatives across the site What we would like from you: Proven experience in a Technical Manager or Senior QA role within food manufacturing Strong working knowledge of SALSA and BRCGS standards Demonstrable experience preparing for or managing BRC audits Excellent understanding of HACCP, TACCP, VACCP, and UK food legislation Strong leadership, communication, and organisational skills Ability to drive change and implement robust quality systems Level 4 HACCP qualification desirable If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Lloyd Recruitment Services are delighted to be partnering with a well-established ecommerce business based in Westerham. They are seeking an experienced Office Manager to join their team and play a key role in the day-to-day running of the office and customer service function. Key Responsibilities of the Office Manager: Overseeing daily operations, ensuring smooth and efficient workflows Managing, mentoring and developing the customer service and office support team Allocating workloads, monitoring performance and supporting team development Managing recruitment, onboarding and training activities Conducting regular team meetings and performance reviews Reviewing and improving office procedures and working practices to enhance efficiency Ensuring customer enquiries, complaints, returns and escalated issues are resolved professionally and in a timely manner Providing administrative support across the business as required Maintaining a well-organised, professional and productive office environment Handling staff attendance and holiday records Essential Skills & Experience Required: Previous experience within an Office Manager role or similar Strong leadership skills with experience managing and motivating a team Excellent organisational and administrative abilities with strong attention to detail Confident communicator with the ability to build relationships Ability to work independently, prioritise workloads and use initiative Strong customer service experience and a commitment to delivering excellent service standards Good IT skills and confidence using office systems and software What's on Offer: Salary £34K - £38K DOE Permanent, full-time position 22 days annual leave plus Bank Holidays Onsite parking Opportunity to work within an exciting, and varied role with ownership of daily office operations If you are an experienced Office Manager or team leader ready to take on your next challenge, then click apply today! Apply today through Lloyd Recruitment Services. Extra information: Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Pickfords Team, with a passion to exceed our company's expectations. JOB PURPOSE: - To lead and manage the branch team to achieve revenue, margin and contribution targets. This will be achieved through the efficient planning, monitoring and management of the daily operation. - Deliver a consistent superior service in line with the company quality standards. - The role will also be responsible for full compliance to Health and Safety and Transport Legislation. - Comply with company cash management guidelines RESPONSIBILITIES: - Full responsibility for branch contribution. - Planning, monitoring and management of the daily operation. - Accurate cost reporting on Navision e.g. wages, PO s etc. - Complete pre move call 48 hours prior to each move. - Manage margins by job via PF10 report. - Close / sign off all jobs on a weekly basis. - Complete weekly trading report and monthly forecast. - Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays. - To manage all staff to achieve appropriate KPI s. - To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion. - Investigation of claims and complaints. - Hold monthly branch service meetings. - To conduct formal and informal reviews of branch team members, service partners and owner drivers in terms of performance and appearance. - Manage absence records in line with company policy. - To maintain and monitor an up to date training matrix for all operative staff. - Complete all required monthly returns. - Monitor and maintain all transport legislative requirements. - Compliance to branch health & safety requirements. - Adherence to company ISO/BAR accreditations. - Ensure all payments are collected in line with contract conditions SKILLS, KNOWLEDGE AND EXPERIENCE: - Customer centric. - Managerial experience and leadership skills. - Commercial awareness. - Ability to motivate team and create a can do environment. - Ability to coach and train others. - Exceptional planning and prioritising skills. - Excellent communication skills both verbal and written. - Problem solving skills. - Knowledge of Transport Legislation, fleet and maintenance control If you are a motivated individual we would love to hear from you. ' Apply' now to join our dynamic team. Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK. We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business.

Fire Safety Contract Manager Location: Farringdon, London (hybrid working available) Salary: £68,000 - £71,000, dependent on experience. Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing association to recruit a Fire Safety Contract Manager to join their Assets & Sustainability directorate. This is a pivotal role for someone with strong technical expertise in passive fire safety, contract management and people leadership, who wants to make a genuine difference to residents' safety and quality of life. The Role As Fire Safety Contract Manager, you'll take a lead role in delivering a rolling programme of Passive Fire Safety Works across residential and commercial buildings. Working closely with contractors, colleagues and stakeholders, you'll ensure works are delivered safely, compliantly, on budget and to a consistently high standard while supporting and developing a small team along the way. This is a varied, hands-on role that blends programme delivery, contract and budget management, quality assurance and resident engagement. Key Responsibilities Support the effective delivery of a rolling programme of Passive Fire Safety Works across residential and commercial stock Support the negotiation, appointment and management of fire safety contracts, ensuring value for money Manage, motivate and develop a small team, leading by example Lead contract management of Passive Fire Safety Works projects, reporting on progress, risks and performance Act as lead officer for relevant contracts, meeting contractors regularly to review performance Oversee building surveys, interpret Fire Risk Assessment findings, and translate these into specifications, schedules of work and tender documentation Ensure robust health & safety arrangements are in place across all works, including risk assessments, method statements and spot checks Implement quality assurance regimes, ensuring works are certified and accredited appropriately Maintain accurate compliance records and keep systems updated promptly Manage customer contacts and complaints through to resolution Support responses to enforcement bodies, including Fire & Rescue Services Maintain clear communication with residents throughout the lifecycle of works About You Proven experience managing complex passive fire safety programmes and budgets within residential and/or commercial buildings (e.g. fire doors, fire stopping, compartmentation) Background in building surveying, construction or asset management Strong working knowledge of fire and building safety legislation, including the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, Fire Safety (England) Regulations 2022, and Building Safety Act 2022 Experience preparing specifications, schedules of work and tender/pricing documentation from Fire Risk Assessment findings Experience managing specialist contractors and consultants Strong contract management, procurement and budget management skills Confident people manager with experience developing a team Excellent written and verbal communication skills Degree level qualification, or equivalent professional experience Desirable Membership of a relevant professional body (e.g. RICS, CIOB, CIH) H&S qualification such as IOSH or NEBOSH Management qualification This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to influence and improve fire safety outcomes at scale. To apply, please submit your CV or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy.

We are delighted to be supporting our client with the recruitment of an experienced Claims Team Leader to join their growing team. This is a fantastic opportunity for a confident claims professional who enjoys being hands-on while supporting and developing others. You'll spend around 50% of your time handling claims directly, with the remainder focused on supporting the day-to-day running of the team, providing guidance, coaching and operational support. You'll be responsible for: Handling customer claims accurately and efficiently. Supporting and mentoring members of the claims team. Acting as an escalation point for complex claims and customer queries. Ensuring claims meet agreed SLAs and regulatory requirements. Supporting quality, compliance and operational standards. Assisting the Claims Manager with the day-to-day running of the department. Handling customer complaints professionally. Maintaining accurate records and system updates. We're looking for someone with: Previous experience in insurance claims or a customer-focused environment. Experience supporting, mentoring or coaching colleagues. Excellent communication and organisational skills. Strong attention to detail and decision-making ability. A customer-focused approach and positive attitude. An understanding of compliance and working within a regulated environment. What's on Offer? Our client offers a supportive, forward-thinking environment with excellent opportunities for development, alongside: Starting salary of 31k Career development and training Healthcare and wellbeing support Up to 28 days' holiday + bank holidays Birthday day off Company pension Perkbox and EAP On-site personal trainer Modern offices If you're an experienced claims professional looking for your next step, we'd love to hear from you. Apply today or contact us for a confidential conversation.