202 jobs found

JR339 - Customer Service Agent Location Leatherhead, Surrey Salary £26,227 Per Annum Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Customer Service Agent to join their team in Leatherhead. The Customer Service Agent will be responsible for answering calls and advising tenants/residents on works being carried out, to help book appointments as necessary, answer queries raised and to pass through calls to the business as required. My client is a property maintenance and installation organisation, the Mechanical arm specialises in the servicing, repair and installation of gas central heating and hot water services to local authority and Housing Association landlords. Duties and Responsibilities: Obtaining, verifying, and confirming customer information through answering incoming calls. Resolve customer queries and problems. Raise notes on the internal company IT system for use, as necessary, by office and filed-based personnel Escalate or pass through calls to the appropriate department or personnel. Any other duties as may reasonably by requested by the Customer Care Team Leader or Customer Care Manager. Skills & Qualifications: Call centre experience or face to face customer service experience or sales experience or retail experience. Experience of working in a multi-sited company. Experience of high volume, high pressure environments. Inbound call/service centre experience. Customer Service experience. Administration/data inputting experience. Excellent communication skills. Good level of spoken English. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.

Job Title: MLOps Platform Developer Location: London Salary: Depending on experience Job Type: Full time, Permanent This is a rare opportunity to be first in the door to continue the development of our engineering platform. You will own a production system end to end - the web application, the database estate, the data pipelines, the deployments, the integrations and the LLM serving stack. What's involved? Genuine full-stack breadth in one codebase: a React/TypeScript application, a Postgres estate with 100-million-row telemetry tables, serverless functions, MQTT ingestion from building management systems. LLM model training in the specialist fields our clients value most. It could be a housing estates network or a shopping centre, each LLM is tailored to their exact use case. Neural LLM-assisted engineering at the sharp end: coding agents are a first-class part of how the platform is built, and you will get very good at directing them, verifying them and knowing where they lie. Operational technology: BACnet, Trend, JACE and Tridium controls, data points all working together to optimise and commission real engineering systems. The energy transition, concretely: heat networks are central to UK decarbonisation and growing fast; the domain knowledge you build here is scarce and compounding. Small-company reality: direct access to clients, sites, commercial decisions and the CEO, we are a bureaucracy free organisation with a. clear delivery and results focus. What you will do: Operate the LLM estate: run LoRA fine-tuning cycles and evaluation gates on our GPU hardware, manage vLLM serving (including multi-adapter deployments) alongside production, promote or roll back model versions on the gate results, and keep the serving watchdogs healthy. The CEO retains model direction; this role owns the running of the pipelines. Develop, deploy and maintain the web application (React, TypeScript, Vite) and its offline-first engineer mobile surface, with serverless functions on Vercel and Database including the email-ingestion and messaging pipelines. Own the data layer: Postgres on Database - schema design, row-level security for tenant isolation, SQL functions, materialized views, scheduled jobs, query performance at telemetry scale. Run the telemetry pipeline: MQTT ingestion from site BMS equipment, collector services, data-quality rollups, retention, and the monitoring that guards them. Test and verify to the house standard: every change exercised end-to-end against production, the automated invariants suite kept green and extended with each feature. About you: Qualifications and experience: Essential: Degree in computer science, software engineering or a related discipline, or demonstrably equivalent professional experience. ML operations capability: comfortable operating model-serving infrastructure and running established training and evaluation pipelines on Linux/GPU hardware - process management, resource monitoring, versioned promote/rollback. Training pipelines exist and are documented; you must be able to run, monitor and recover them, not design them from scratch. Five or more years building and running production web applications full-stack, with sole or lead ownership of at least one system in live use. Strong TypeScript and React; strong SQL and relational schema design on PostgreSQL, including performance work on large tables. Serverless or cloud deployment experience (Vercel, AWS Lambda, Cloudflare Workers or similar) and comfort operating what you ship: logging, monitoring, incident response. API integration experience against third-party systems (REST, OAuth2/JWT, webhooks), including at least one messy real-world system of record. Python for scripting, data processing or pipeline work. Preferable: Deeper LLM experience: fine-tuning methodology, corpus design, evaluation-harness construction, vLLM internals, or heavy daily use of AI coding agents. ERP, FSM or works-management domain experience - job lifecycles, scheduling, SLAs, parts, timesheets, invoicing - or heat-network / building-services domain experience (BMS, metering, HIUs, energy-centre plant). IoT or telemetry experience: MQTT, time-series data, meter or sensor fleets; BACnet or Trend/Tridium controls exposure a bonus. Supabase specifically (RLS policies, edge functions, realtime), and Deno. Experience in a small company or founder-adjacent role where you owned outcomes rather than tickets. Notice to Agency and Search Firm Representatives: We are not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any employee by a third-party agency and/or search firm without a valid written & signed search agreement, will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply. Please click on the APPLY button to send your CV for this role. Candidates with the experience and relevant job titles of: Lead Full-Stack Engineer, AI Application Engineer, Applied AI Engineer, LLM Ops Specialist, AI Platform Engineer, MLOPS Engineer, Founding Engineer, Full-Stack AI Developer, AI Software Developer may also be considered for this role.

Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham Job Details: Pay: £26,500 per annum (depending on experience) Hours of Work: Monday to Friday 8.30 am to 5.00 pm Potential need to work a Saturday (around 1 in 8) if needed (Paid at x1.5 rate) Duration: Permanent Benefits: Free parking, 20 Days holiday + Bank Holidays (increases by 1 day per year worked, up to 23 days) Job Role: The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records. Essential Skills, Experience, or Qualifications: Previous customer service experience Experience working with customer complaints and problem-solving Good MS Office literacy Advantageous Skills, Experience, or Qualifications Confident communicator Able to cope under pressure in a call handling environment Commutable From: Wrexham, Chester, Denbighshire Similar Job Titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Collections Agent Location South East England, Berkshire, Windsor Job Type Permanent, Full-Time Industry Primary: Banking and Finance Secondary: Customer Service and Call Centres Salary £30,000 - £35,000 per annum plus Bonuses Benefits Bonus scheme Additional benefits package Job Description The Collections Agent is responsible for managing and recovering outstanding debts within the banking and finance sector. The role requires proactive communication with customers to negotiate repayment plans and resolve overdue accounts in a professional and courteous manner. The Collections Agent works to maintain compliance with relevant regulations and internal policies while ensuring a positive customer experience. Job Duties Contact customers via telephone, email, or written correspondence to discuss overdue payments and arrange repayment plans. Assess customers financial circumstances to offer suitable repayment options. Maintain accurate and up-to-date records of all customer interactions and payment arrangements. Monitor accounts and follow up on missed payments promptly to reduce risk of default. Collaborate with internal teams to resolve disputes or discrepancies on accounts. Ensure compliance with all relevant legislation, regulatory requirements, and company policies related to debt collection. Provide clear and concise reports on collection activities and performance metrics. Demonstrate empathy and professionalism when dealing with customers experiencing financial difficulties. Identify opportunities to improve collection processes and customer engagement methods. Required Qualifications Proven experience in debt collection, financial services, or a related customer service environment. Strong communication and negotiation skills. Ability to handle challenging conversations with tact and professionalism. Sound knowledge of relevant legislation and compliance standards within the banking and finance sector. Competent IT skills, including experience with customer relationship management systems and Microsoft Office applications. Organised with the ability to manage multiple accounts and deadlines effectively. Attention to detail and accuracy in record keeping. Education Minimum of GCSEs or equivalent qualifications, including English and Mathematics. Further education or training in finance, business administration, or a related field is advantageous. Experience At least five years of experience in collections or debt recovery within the banking, finance, or customer service sectors. Experience working with vulnerable customers or those in financial distress is beneficial. Knowledge and Skills Familiarity with debt collection practises and regulatory frameworks such as the Financial Conduct Authority guidelines. Excellent interpersonal and listening skills to build rapport and trust with customers. Strong problem-solving ability and resilience in a target-driven environment. Time management skills to prioritise workload efficiently. Capability to work independently and as part of a team. Preferred Qualifications Certification in debt collection or credit management. Previous experience using automated dialling systems and customer account management software. Knowledge of financial products and services offered by banks and lenders. Working Conditions Office-based role located in Windsor, Berkshire, with standard working hours Monday to Friday 8.30 to 5pm. Occasional requirement to work additional hours to meet deadlines or targets. Work involves frequent telephone communication and computer use. Supportive workplace environment with access to training and development opportunities.

We are working with a reputable law firm based in York who are looking to recruit a Conveyancing Assistant to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £26,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

We are working with a reputable law firm based in Huddersfield who are looking to recruit a Conveyancing Assistant to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £26,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

Customer Service Representatives - Call Centre Environment Newcastle rate per hour dependent on relevant experience Start date: End September Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to Friday and between 9am and 6pm on weekends. The team usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. Comprehensive training will be given. Our client is looking for applicants with customer service experience, ideally in a contact centre and ideally with banking or financial services experience. For a chance to work with an organisation with a standout reputation, apply today.

The Role: We re looking for a Customer Retention Specialist to join our busy team here at Agria Pet Insurance where you ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. You ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation. This role can be based fully remote or from our Aylesbury, Buckinghamshire office once a week (every Wednesday). You will be required to attend a two week, in office induction when you start (accommodation provided for remote workers). You must be able to commit to these arrangements in order to be considered for this role. What you ll be doing: Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies. Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications. Objection handling including but not limited to; policy cancellations, premium increases, Claims decisions. Support and advise Sales and Customer Service agents with complex queries. Be the escalation point for complex queries and carry out required investigations to find a satisfactory resolution. Handle any calls that overflow from Sales or Customer Service to maintain required service levels Record and maintain accurate policyholder information using the in-house computer systems What we re looking for: Previous experience of working in a customer retention environment with a passion for providing great customer service Good initiative and problem solving skills Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening) Good computer skills able to take in-bound calls whilst navigating our in-house system Confident communicator Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: Competitive commission structure 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

We are working with a reputable law firm based in Cambridgeshire who are looking to recruit a Conveyancing Assistant to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £26,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

ServiceNow Developer Location: Telford (2-3 days per week onsite) Duration: 6 Months Rate: Up to 740 per day Clearance: Active SC Clearance Required Overview We are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent and Now Assist capabilities. Participate in sprint planning, backlog refinement and technical design discussions. Support unit testing, SIT, UAT and defect resolution activities. Produce and maintain technical documentation. Collaborate with architects, developers, testers and business stakeholders. Required Skills & Experience Hands-on ServiceNow development experience. Strong experience with HRSD. Experience across one or more of: CSM Source-to-Pay Operations Employee Centre / Employee Centre Pro ServiceNow Integrations Virtual Agent Now Assist Experience developing case workflows, service catalogues, agent workspaces and portal experiences. Strong ServiceNow scripting skills including JavaScript, Glide APIs and Flow Designer. Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs and/or IntegrationHub. Experience supporting Agile delivery methodologies and test cycles. Strong analytical, troubleshooting and problem-solving skills. Essential Requirements ServiceNow Certified System Administrator. Active SC Clearance. UK Based. Experience working within large-scale enterprise or public sector ServiceNow delivery programmes. Strong stakeholder engagement and communication skills. Ability to work collaboratively across multiple supplier and stakeholder teams. Highly Desirable ServiceNow Certified Implementation Specialist - HRSD. ServiceNow Certified Implementation Specialist - CSM. Desirable ServiceNow Certified Application Developer. Employee Centre. IntegrationHub. Virtual Agent. Now Assist / GenAI accreditations. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa 25k pa dependent on experience JOB SUMMARY: A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. Within the assigned product portfolio, responsibilities include; Control room allocations and release dates Manage additional services and special requests relating to bookings Timely completion of client flight requests Provide high quality and timely communication, manifests and other documentation to all agents and suppliers Assist in writing accurate and articulate customer itineraries Arrange ticketing and boarding passes for all customers Dispatch all travel documentation to customers on time. Execute all communication in a clear and timely manner ensuring all administrative protocols are observed Close liaison with suppliers on quality control issues Conduct audit of loaded allotments and contracts data to assure accuracy in system Liaise with and assist the Finance department with supplier invoicing when required Answer incoming customer phone calls and take appropriate action for each call Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate Adopt company policies to resolve customer service issues, post and pre-sale Respond to customers enquiries whether by telephone or email EXPERIENCE REQUIRED: If you have previous experience working for a Travel Company within an operational role, Customer Service, Aftersales or Operations role we would love to hear from you! THE PACKAGE: Salary is dependent on experience but in the region of 27k pa starting salary dependent on experience. This role offers a mix of office and home-working and the offices are based in Birmingham city centre. If you have recently left the Travel Industry, this is the time to return, as this is a well-funded, stable company, keen to grow again and with plenty of onward bookings and enquires! INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!

A growing technology team is changing how software is built and used across a nationwide retail business. AI is already supporting customer enquiries, call transcription, document processing and internal development. The next step is to apply it more widely, while improving the underlying products and processes that support the business. This is a hands-on software engineering role for someone who wants to understand real operational problems, help shape the solution and see it through to production. AI Product Engineer Remote, UK 40,000 to 60,000 You will work remotely, with regular opportunities to spend time at one of the company's stores or vehicle preparation centres. Living within practical travelling distance of a site would therefore be useful. The opportunity The business operates a growing network of used car supermarkets, supported by its own technology covering stock, pricing, sales, customer communications and internal operations. Its engineers use agentic coding tools such as Claude Code as a normal part of software development. These tools are used to build and deliver working products, not simply to autocomplete code. You will work with teams across sales, customer care, finance, logistics and vehicle preparation to understand how work currently gets done. You will then help decide what should be improved, what should be built and whether AI is genuinely the right solution. The immediate focus is likely to include improving how customer leads are managed across telephone, text, website enquiries and the company's existing AI assistant. Other projects could include: Building voice agents for appointment confirmations and follow-up calls Expanding the company's customer-facing AI assistant Using multimodal models to process service histories, photographs and documents Extending an internal MCP server that connects AI tools with company systems Developing internal applications and dashboards Contributing to applications used by employees across the company's stores The approach is pragmatic. Sometimes the answer will be an AI integration. Sometimes it will be improving the workflow, using an existing product or building conventional software properly. How the team works Engineers take ownership of particular business areas and work directly with the people using the software. The team works in short delivery cycles, releases regularly and uses agentic coding tools throughout development. AI may generate a significant proportion of the initial code, but engineers remain responsible for understanding, reviewing and safely releasing it. You will be supported by product colleagues, a Principal Engineer and an experienced wider team, with opportunities for pairing, technical guidance and code review. What you will need You should have: A good grounding in software engineering Experience developing with TypeScript Confident use of an agentic coding tool such as Claude Code, Cursor, GitHub Copilot or OpenAI Codex The ability to understand, review and improve AI-generated code The confidence to speak with non-technical colleagues and ask useful questions Experience taking a feature or personal project from an idea through to a working outcome Familiarity with Git and modern development practices Commercial experience building AI-enabled products would be useful, but it is not essential. Relevant personal projects, experimentation and demonstrable use of agentic development tools will also be considered. Experience with any of the following would be helpful: Third-party API integrations AWS Lambda or serverless development Event-driven systems OpenAI, Anthropic or other LLM APIs Prompt engineering, MCP or agent patterns React PHP, Laravel, MySQL or DynamoDB Swift or SwiftUI You are not expected to have worked with everything listed. What this role is not This is not an ML engineering or data science role. You will be integrating existing AI services into business workflows rather than training models. It is also not a ticket-only development position. You will be expected to help understand the problem, shape the solution and take responsibility for what reaches production. The level is flexible. Applications are welcome from capable junior and mid-level engineers who can demonstrate sound engineering fundamentals, strong use of agentic coding tools and the motivation to take ownership. Benefits Salary of 40,000 to 60,000 Remote working across the UK 25 days' holiday plus bank holidays Company pension Support from an experienced technical and product team Genuine involvement in deciding how AI is used across the business Apply now or contact Chris Lynes at Spectrum IT Recruitment for an informal discussion about the role. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Job Title: Customer Service Agent Salary: £24,784.50 pa Location: Bishop's Stortford Term: Permanent An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team based in Bishop's Stortford. This could be an ideal opportunity for someone starting out in their career who already has some customer service experience and is looking to develop their skills within a professional and supportive environment. You will be a key point of contact for customers, providing friendly, patient and professional support across telephone, email and online platforms. Key Responsibilities for the Customer Service Agent role: Handle incoming customer enquiries by telephone, email and online platforms. Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally. Listen carefully to customers, understand their needs and provide appropriate support and guidance. Handle complaints and challenging situations calmly and professionally. Aim to resolve customer queries at the first point of contact wherever possible. Maintain accurate and up-to-date customer records. Follow company policies, procedures and customer service standards. Work closely with colleagues to ensure all daily customer service tasks are completed efficiently. Ideal Candidate for the Customer Service Agent role: Previous experience in a customer service, retail, hospitality, administration or similar role. An excellent telephone manner and professional communication skills. Patient, calm and courteous with a genuine desire to help customers. Strong listening skills and the ability to understand customer needs. Confident using computers, online tools and digital platforms. Good working knowledge of Microsoft Office, including Word and Excel. Organised, reliable and keen to learn and develop within a customer service career. A positive team player who can also work independently when required. Hours & Working Pattern: 5 days per week Monday to Saturday working pattern Saturday working on a rota basis, with a weekday off in lieu Permanent position Package for the Customer Service Agent role: Salary £24,784.50 pa Supportive and professional working environment Opportunity to develop your customer service skills and career If you have some customer service experience, a positive attitude and are looking for an opportunity to build your career , apply online today!

Customer Service Agent / Helpdesk Agen t Salary £32,000-£34,000, depending on experience Hours 9-hour day on a rotational shift pattern between 7am 7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers • Management and ownership of cases throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner • Booking preventative maintenance visits General Responsibilities • Engagement with other departments • Weekly touch-point meetings, reporting, and chairing of conference calls Other Skills • Accurate recording of calls and customer/contract requirements • Effective actioning and follow-up of required activities • Meticulous attention to detail • Strong administration and organisational skills • Commercial awareness • Excellent customer relations and interpersonal skills • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems • Experience with CRM systems (ideally Microsoft Dynamics) • Experience with SAP • Experience working in an AV / VC technology environment • Previous customer service experience

Nigel Wright are delighted to be supporting a growing and customer-focused organisation in the recruitment of a Customer Service Agent. This is an excellent opportunity to join a supportive team environment where delivering outstanding customer experiences is at the heart of everything they do. The Opportunity As a Customer Service Agent, you'll be the first point of contact for customers, helping to resolve enquiries, provide information and ensure a positive experience across multiple communication channels. You'll play a key role within a busy Customer Operations team, taking ownership of customer queries and working collaboratively with colleagues to deliver excellent service. Key Responsibilities Handle customer enquiries via phone, email and live chat. Provide clear and accurate information regarding products and services. Resolve customer issues efficiently, escalating complex cases when required. Work closely with internal teams and external suppliers to resolve service-related queries. Maintain accurate customer records and update internal systems. Identify opportunities to promote additional products and services where appropriate. Manage your workload effectively to meet service and performance targets. Deliver a consistently high standard of customer care and professionalism. About You We're keen to speak with individuals who can demonstrate: Previous customer service or customer-facing experience. Excellent verbal and written communication skills. A positive, professional and customer-focused approach. Strong problem-solving abilities and attention to detail. The ability to thrive in a fast-paced environment. Confidence working both independently and as part of a team. Competent IT skills, including experience using computer-based systems. A resilient and adaptable approach when managing customer enquiries. What's on Offer? Competitive salary. 25 days annual leave plus bank holidays. Employer pension contribution. Healthcare plan. Employee Assistance Programme with 24-hour GP access. Group Income Protection. Ongoing training and development opportunities. Structured career progression pathways. A collaborative and supportive working environment. Regular company social events. Apply Now If you're passionate about providing exceptional customer service and are looking to join an organisation that genuinely invests in its people, we'd love to hear from you.

Job Title: Customer Service Agent - 3 Month Fixed Term Contract Salary: £24,784.50 pa Location: Bishop's Stortford Term: 3 Month Fixed Term Contract An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team in Bishop's Stortford on a 3-month fixed term contract. This role would be ideal for someone looking for a short-term opportunity, including those on a gap year, between studies or looking to gain valuable customer service experience within a professional and supportive environment. Previous customer service experience would be beneficial, and this could be a great opportunity to develop your communication, administration and customer service skills. Hours & Working Pattern: 5 days per week Monday to Saturday working pattern Saturday working on a rota basis, with a weekday off in lieu 3 month fixed term contract Key Responsibilities for the Customer Service Agent role: Handle incoming customer enquiries by telephone, email and online platforms. Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally. Listen carefully to customers, understand their needs and provide appropriate support and guidance. Handle complaints and challenging situations calmly and professionally. Aim to resolve customer queries at the first point of contact wherever possible. Maintain accurate and up-to-date customer records. Follow company policies, procedures and customer service standards. Work closely with colleagues to ensure all daily customer service tasks are completed efficiently. Ideal Candidate for the Customer Service Agent role: Previous experience in customer service, retail, hospitality, administration or a similar role. An excellent telephone manner and professional communication skills. Patient, calm and courteous with a genuine desire to help customers. Strong listening skills and the ability to understand customer needs. Confident using computers, online tools and digital platforms. Good working knowledge of Microsoft Office, including Word and Excel. Organised, reliable and keen to learn. A positive team player who can also work independently when required. Package for the Customer Service Agent role: Salary £24,784.50 pa 3 month fixed term contract Great opportunity to gain valuable customer service experience Supportive and professional working environment If you are looking for a short-term customer service opportunity , whether you're on a gap year, between studies or simply looking to gain valuable experience, apply online today!

Customer Service Location: Warrington Salary: £12.71 per hour Job Type: Temporary up to 3 months Hours: Monday to Friday, 9:00am 5:00pm (37.5 hours per week) We are currently recruiting for 3 Temporary Customer Service Agents to join a busy customer-focused team based in Warrington. This is a great opportunity for someone with a confident telephone manner who enjoys speaking with customers, providing updates and keeping people informed. You will be making a high volume of outbound calls, so excellent communication skills and a calm, professional approach are essential. Key responsibilities will include: Making regular outbound calls to customers and providing clear, professional updates. Gathering accurate information from internal teams regarding progress, timescales, outstanding requirements and potential delays. Managing customer expectations and explaining information clearly and sensitively. Handling customer queries and ensuring appropriate follow-up. Identifying potential complaints or dissatisfaction and escalating these appropriately. Accurately recording all calls, conversations, actions and agreed follow-ups on internal systems. Building positive working relationships with operational teams and colleagues. Managing a busy workload while maintaining a high level of accuracy and customer service. We are looking for candidates who have: Previous experience in customer service, contact centre, call handling, service adviser or another telephone-based role. A confident, professional and friendly telephone manner. Excellent listening and questioning skills. The ability to explain information clearly and manage potentially difficult conversations. Strong written accuracy and attention to detail. Good organisational and time-management skills. The ability to remain calm and professional when dealing with delays, uncertainty or customer concerns. Good IT skills and confidence using Microsoft Office and customer management systems. A proactive, reliable and solutions-focused approach. Interview & Start Date Due to the urgent nature of the requirement, shortlisted candidates will be invited to an interview on Friday 21st August , with successful candidates potentially starting Tuesday 25th August. We are looking to meet with a number of suitable candidates, with 3 positions available. Apply now if you have strong telephone-based customer service experience and are available to start quickly.

Role: Customer Service Agent Type: Contract (6 Months) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to: Acting as first point of contact for Personal Loans account holders via inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service Striving to ensure a first-outcome resolution for our customers Able to work in a fast-paced environment while ensuring that processes & procedures are followed Can ensure that customer records are kept accurate and up to date Able to achieve Key Performance Indicators such as Average Handling Time Required: Call Centre/Contact Centre Experience Customer Service Experience Desirable: Financial Customer Service Experience Personal Loans Service Experience Customer Records Management This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Contact Centre Agent- Redhill 5 days a week in Redhill Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Responsibilities: . Forward on escalated calls in the correct manner . Maintain and develop knowledge of pension schemes . Provide support to the administration team . Support team members during busy periods . Work as part of an effective team . Answer the phones and respond to members queries to set service standards . Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand . Communicate with members via email . Make outbound calls when required . Hit individual (KPI of 50 calls per day) and team targets . Ensure timely completion of timesheets Essential . Able to work to a high level of accuracy . Able to work well under pressure and meet targets . Interpersonal skills to include good written and verbal communication . Computer literate . Excellent customer service skills and a positive, customer focused attitude Advantageous . Experience in either DB or DC pensions administration would be an advantage Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible work at home part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for call centre agent advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part-time basis, depending on their availability and profile fit. Some studies are available for immediate start. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous call centre agent advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, work at home roles with an immediate start, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.