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Your new company A well-established organisation is seeking a Senior Claims Handler to join its Legal Services team. This is an excellent opportunity for an experienced claims professional to manage a varied caseload while providing technical guidance and support across the wider team. Your new role Manage claims from initial assessment through to conclusion. Assess claims in line with internal procedures and regulatory requirements. Review documentation and gather additional information where required. Communicate claim decisions clearly and professionally. Provide guidance and support to customers, colleagues and external stakeholders. Interpret policies and ensure accurate application of terms and conditions. Appoint and liaise with legal representatives where appropriate. Review costs and escalate complex matters when required. Maintain accurate records and ensure compliance at all times. Support and mentor junior team members, sharing technical expertise and best practice. What you'll need to succeed Previous experience in a claims handling or case management environment. Experience working within a regulated environment. Strong organisational skills and ability to manage competing priorities. Excellent written and verbal communication skills. Strong customer service and stakeholder management abilities. Confident decision-maker with excellent attention to detail. Ability to work independently and as part of a team. Strong IT skills, including experience using case management systems What you'll get in return Salary of 30,000- 32,000 per annum. Hybrid working with 2 days in the Bradley Stoke office. 35-hour working week. Monday to Friday, 09:00-17:00. 25 days annual leave plus bank holidays. Pension scheme with employer contributions. Life assurance cover. Employee wellbeing support services. Access to retail discounts and employee benefits. Ongoing training and career development opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

About the job Job summary Reporting to the Director General, CDIO, the Director of Resilience provides enterprise leadership across HMRC, ensuring that resilience, business continuity, contingency planning and crisis management are embedded within governance, operations and decision-making across the department. Working closely with the Chief Security Officer, the role forms part of HMRC's wider Security and Resilience leadership arrangements. The Director will lead the Resilience Directorate, responsible for enterprise resilience, business continuity, crisis management and organisational preparedness across HMRC. Job description Strategic Leadership & Accountability Lead and Mature the Operating Model: Provide strategic leadership for business continuity, crisis management and resilience arrangements, ensuring governance and accountability remain effective. Strengthen Organisational Capability: Develop the processes, tools, systems and professional expertise needed to support preparedness and response. Drive Continuous Improvement: Use insight, threat intelligence and lessons learned to strengthen resilience capability and address emerging risks. Promote a Culture of Resilience: Lead engagement and awareness activity to ensure resilience ownership and accountability is embedded across HMRC. Provide Assurance of Maturity: Oversee internal and external assurance activity, including alignment with ISO 22301 and other recognised standards. Crisis Management Leadership: Provide strategic leadership during crisis situations, ensuring effective activation of business continuity, recovery and response arrangements. Command Arrangements: Maintain, develop and oversee Gold, Silver and Bronze command structures, ensuring clear responsibilities, escalation pathways and effective mobilisation of resources. Integrated Resilience Framework: Lead the continued development and embedding of contingency planning, business continuity, disaster recovery and crisis response arrangements. Scenario Planning and Testing: Oversee resilience exercises, playbooks and assurance activity to strengthen organisational readiness and response capability. Business Continuity Assurance: Ensure critical business services are supported by effective and regularly tested continuity arrangements. Strategic Leadership: Provide expert advice and assurance to Ministers, Permanent Secretaries, ExCom and the HMRC Board on resilience risks, preparedness and organisational capability. Strategic Influence and Collaboration: The Director of Resilience operates at the strategic centre of HMRC's resilience capability, providing expert advice and assurance to senior leaders and governance forums. Internal Influence: Work with Ministers, Permanent Secretaries, ExCom, the HMRC Board and senior leaders across lines of business to embed resilience within strategic planning, operational delivery and enterprise risk management. External Collaboration: Represent HMRC in cross-government resilience and crisis management forums, building trusted relationships with government departments, agencies, suppliers and delivery partners and contributing to wider resilience capability across government. Communication and Impact: Translate complex resilience issues into clear, credible advice that supports effective decision-making before, during and after disruption. Person specification The successful applicant will need to demonstrate the right senior-level experience, relevant qualifications and effective delivery against the following essential criteria: Strategic Leadership and Delivery: Proven ability to lead complex organisations through change and deliver sustainable outcomes across organisational boundaries. Resilience, Crisis, Contingency and Continuity Leadership: Experience of leading resilience, crisis management, business continuity or recovery arrangements in a complex operational environment. Building Organisational Capability: Experience of strengthening organisational capability through planning, preparedness, assurance, continuous improvement and organisational learning. Stakeholder Engagement and Influence: Exceptional communication and influencing skills, with the ability to build credibility and secure commitment from Ministers, boards, senior leaders, operational teams and external partners. Government and External Collaboration: Experience of building effective partnerships across government, industry and external organisations to deliver strategic outcomes. Qualifications, Frameworks and Assurance: Relevant professional qualifications, or equivalent expertise, and knowledge of recognised resilience, continuity, risk management or assurance frameworks. Benefits Alongside your salary of £105,000, HM Revenue and Customs contributes £30,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Pension Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits. When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector. Please visit Civil Service Pension Scheme for more information. Annual Leave and Bank Holiday Allowance 25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues). This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays. Equality, Diversity & Inclusion The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community. We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress. Our HMRC equality objectives describe how we are working to become a more inclusive and representative organisation reflective of our values. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details Selection Panel Tony Poulter Civil Service Commissioner & Chair Daljit Rehal, HMRC Director General CDIO / vacancy holder Helen Pickles, HMRC Chief People Officer & Director General, People and Place Group Myrtle Lloyd, Director General, Customer Services Group, HMRC Shortlist The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview. HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confident Scheme who successfully meet the minimum selection criteria outlined in the person specification. Due Diligence Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview. Informal Conversation Shortlisted candidates will have the opportunity to speak to the vacancy holder or nominated senior leader. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process. Assessment If shortlisted, you will take part in the following assessments: Individual Leadership Assessment - a combination of psychometric assessments. Staff Engagement Exercise - a presentation and Q&A with a representative staff group from across HMRC. Assessments are designed to support the panel's decision-making and highlight areas for further exploration at interview. They do not result in a pass or fail decision. Interview You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation; further information will be issued in advance. Interviews are expected to take place in person in London. Offer and Feedback Unfortunately, due to the anticipated number of applicants for this role, we are unable to provide feedback to those not successful at shortlist stage. Candidates who are shortlisted and attend an interview will be offered feedback from a member of the interview panel. We will also send you a copy of the report for any assessment you have undergone. Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years . click apply for full job details

As a People Advisor on a 12-month fixed-term contract, you'll play a key role in supporting HR processes and helping the organisation run smoothly. Based in St. Helens, your work will focus on providing guidance and support to managers and employees in the not-for-profit sector. Client Details This organisation operates in the not-for-profit sector and is based in St. Helens. Description Managing a diverse portfolio of employee relations cases, providing timely and expert advice to managers and employees on a range of people matters. Supporting performance management activities, including capability processes, development planning, and the effective use of people data and HR systems. Leading attendance management processes, including absence monitoring, return-to-work discussions, and the management of long-term sickness cases. Providing clear and practical guidance on HR policies and procedures, ensuring compliance with employment legislation and best practice. Building strong and effective relationships with managers, acting as a trusted advisor on people-related matters and supporting informed decision-making. Collaborating with Housing, Assets, and Corporate teams to deliver a consistent, high-quality HR service across the organisation. Supporting recruitment, retention, talent development, and apprenticeship initiatives to attract and develop a skilled workforce. Contributing to the delivery of the People Strategy, organisational change programmes, and wider corporate transformation initiatives. Identifying learning and development needs and facilitating access to appropriate training and development solutions. Maintaining accurate and confidential employee records, ensuring data integrity, compliance, and audit readiness. Working in partnership with trade union representatives to build positive relationships and support effective employee engagement. Driving value for money through streamlined processes, continuous improvement, and the effective use of HR systems and resources. Profile A successful People Advisor should have: CIPD Level 5 qualification (or currently working towards it), or equivalent knowledge and experience gained in a similar role. Proven experience in an HR/People Advisory position, providing guidance and support across a broad range of employee relations matters. Sound understanding of employment law and HR best practice, with the ability to apply this knowledge effectively in the workplace. Experience supporting managers with performance, attendance, conduct, and capability issues, ensuring fair and consistent outcomes. Excellent communication and interpersonal skills, with the ability to influence, challenge constructively, and build positive relationships at all levels. Strong organisational and workload management skills, with the ability to balance competing priorities and meet deadlines in a fast-paced environment. High attention to detail and experience maintaining accurate, confidential records in line with data protection and compliance requirements. Experience of working collaboratively with a range of stakeholders; experience of partnering with trade unions would be advantageous. Knowledge of apprenticeship programmes, talent development, and workforce planning initiatives would be beneficial. Strong IT skills, including experience using HR information systems and Microsoft Office applications. A proactive, resilient, and solutions-focused approach, with a strong commitment to delivering excellent customer service. Demonstrates a commitment to health and safety, equality, diversity and inclusion, and continuous improvement in service delivery. Job Offer Salary dependent on the level of experience. 12-month fixed-term contract within the not-for-profit sector. Opportunity to work in St. Helens & Liverpool with a dedicated team. Hybrid working. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

German Speaking Customer Service & Key Account Representative Hull Up to £40,000 Permanent Are you fluent in German and experienced in managing key customer accounts, customer orders and long-term business relationships? I'm working exclusively on an opportunity with a major international organisation in the Hull area that is looking to appoint an experienced German Speaking Customer Service & click apply for full job details

Role Overview: Remote - With Travel across South Wales Region Wynnstay Group is seeking a knowledgeable, commercially focused and practical Calf and Youngstock Technical Specialist to support the growth of our youngstock nutrition offering. Reporting to the Youngstock Team Manager you will be responsible for maximising profitable sales of calf and lamb milk powders, calf and youngstock feeds, feeding equipment and associated services. You will work directly with farmers to understand their requirements, make practical feeding recommendations and troubleshoot performance or health-related challenges. By combining technical expertise with a commercial approach, you will identify suitable products and services that support improved youngstock health, growth and productivity. The role will also provide technical support, field sales representatives and store colleagues. This will include joint farm visits, product training, practical demonstrations and guidance on the correct use of calf feeding machines and related equipment. You will build strong relationships with farmers, veterinary practices, industry organisations, suppliers and key influencers, helping to strengthen Wynnstay's reputation as a leading provider of youngstock nutrition advice, products and services. This is an excellent opportunity for someone with strong livestock knowledge who enjoys combining technical advice, on-farm support and commercial account development within a well-established agricultural business. Wynnstay Group is seeking a knowledgeable, commercially focused and practical Calf and Youngstock Technical Specialist to support the growth of our youngstock nutrition offering. Reporting to the Youngstock Team Manager you will be responsible for maximising profitable sales of calf and lamb milk powders, calf and youngstock feeds, feeding equipment and associated services. You will work directly with farmers to understand their requirements, make practical feeding recommendations and troubleshoot performance or health-related challenges. By combining technical expertise with a commercial approach, you will identify suitable products and services that support improved youngstock health, growth and productivity. The role will also provide technical support, field sales representatives and store colleagues. This will include joint farm visits, product training, practical demonstrations and guidance on the correct use of calf feeding machines and related equipment. You will build strong relationships with farmers, veterinary practices, industry organisations, suppliers and key influencers, helping to strengthen Wynnstay's reputation as a leading provider of youngstock nutrition advice, products and services. This is an excellent opportunity for someone with strong livestock knowledge who enjoys combining technical advice, on-farm support and commercial account development within a well-established agricultural business. Required: Strong practical knowledge of calf and Youngstock Nutrition, husbandry and feeding systems. Ability to assess on-farm requirements and provide clear, practical and commercially appropriate recommendations. A commercially focused approach with the ability to identify opportunities and develop profitable product and service sales. Confidence communicating with farmers, sales colleagues, store teams, suppliers and industry professionals. Ability to explain technical information clearly to customers and colleagues with different levels of knowledge and experience. Strong relationship-building skills with the ability to develop credibility and trust within the agricultural sector. Ability to deliver practical training, demonstrations and technical presentations. Ability to work independently, organise farm visits and manage a varied geographical workload effectively. A proactive and self-motivated approach, with the ability to follow up leads and progress commercial opportunities. Strong written communication skills with the ability to contribute to technical articles, promotional materials and customer communications. A full UK driving licence and willingness to travel regularly to customer farms and Wynnstay locations. Desirable: A relevant qualification in agriculture, animal science, livestock production, nutrition or a related discipline. Previous experience within an agricultural sales, livestock nutrition, technical advisory or farm consultancy role. Experience selling calf and lamb milk powders, youngstock feeds, feeding equipment or associated services. Experience using calf feeding machines, weighing equipment and youngstock monitoring tools. An AMTRA qualification or willingness to work towards the qualification. Knowledge of calf health products and the regulatory requirements associated with providing animal health advice. Existing relationships with veterinary practices, agricultural institutions, discussion groups or other livestock industry organisations. Experience working collaboratively with product suppliers, Category Managers or technical teams to evaluate and launch new products.

Internal Sales Executive - Timber & Building Products Job Title: Internal Sales - Timber & Building Materials Job reference Number: Industry Sector: Internal Sales, Sales Executive, Sales Representative, Account Manager, Trade Counter Sales, Branch Sales, Timber, Hardwood, Softwood, Sheet Materials, MDF, Plywood, Joinery, Cladding, Building Products, Building Materials, Construction, Merchant, Trade Sales, Manufacturing, Contractors, Developers, Housebuilders, Woodworking, Interiors, Hardware, Location: Huddersfield Remuneration: £30,000 - £35,000 + Discretionary Bonus Benefits: Comprehensive benefits package The role of the Internal Sales Executive - Timber & Building Materials will involve: Internal Sales Executive position selling a range of timber and building materials such as hardwoods, softwoods, MDF, cladding, decking, fencing, sleepers, I-joists, roof trusses Selling to contractors, housebuilders, developers, joinery manufacturers and trade Offer practical advice to customers and guide them through the design process Dealing with inbound sales enquiries via telephone and email Processing orders and making cold calls with a strong focus on generating new business Pro-actively selling, following up leads and enquiries promptly Responsible for developing your own ledger, which over time you will be targeted on The ideal applicant will be an Internal Sales Executive - Timber & Building Materials with: Must have 2+ years construction sales experience Must have experience or a strong understanding of the timber, building materials or closely related construction sector Excellent communication and customer service skills Must be a good team player Driven, enthusiastic, hungry and lots of self-motivation Computer Literate (Microsoft Office) Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction sales vacancies and Specification sales positions within: Industry Sector: Internal Sales, Sales Executive, Sales Representative, Account Manager, Trade Counter Sales, Branch Sales, Timber, Hardwood, Softwood, Sheet Materials, MDF, Plywood, Joinery, Cladding, Building Products, Building Materials, Construction, Merchant, Trade Sales, Manufacturing, Contractors, Developers, Housebuilders, Woodworking, Interiors, Hardware,

Join the UK's No1 Trade Kitchen Supplier Join Howdens as a Territory Sales Representative and play a key role in growing your local customer account base. This is a field-based role where you will be building your network, winning new business, and turning conversations into long-term trade partnerships. Working closely with your depot colleagues you will take ownership of growing and nurturing the trade customer base across your territory, building trust, and turning opportunities into sales. It is a role with real autonomy, giving you the freedom to manage your workload, with a clear focus on driving sustainable growth through strong relationships and teamwork. What we can offer you: Competitive salary, brilliant bonuses, and outstanding depot incentives. Company Car Competitive pension scheme with up to 12% company contribution. Up to 32 days annual leave, including bank holidays. Holiday entitlement rises with service Generous staff discount on Howdens products. 40 hour working week (Monday to Friday) No evening, Sunday or Bank Holiday working Buy-as-you-earn share scheme. Virtual GP access and wellbeing support for you and your family. What we are looking for: A track record of winning new business or working in a target-driven sales role. Confident engaging trade customers from first conversation. Self-motivated, resilient with a drive to succeed. Ability to build product and service knowledge in joinery and hardware. Strong organisation skills with the ability to thrive in a fast-paced environment. Full UK driving license required. What you will be doing: Winning new business by proactively approaching prospective customers and converting opportunities into new accounts. Building and growing the account base across your territory, supporting each depot's performance. Introducing new customers to the Howdens model, clearly articulating how it works and why it delivers. Collaborating with depot teams to build account spend and drive more frequent trading. Building strong, lasting relationships with both new and existing account holders. Taking ownership of customer enquiries, managing them professionally from first contact through to resolution. Playing an active role in team meetings, contributing insight, performance updates, and ideas. Keeping data accurate and up to date, ensuring visibility across your activity and pipeline. Working safely and in line with Health & Safety standards What it's like to work here: We take pride in getting things right first time for our customers Everyone pulls their weight and supports each other as one team It's a busy depot, so we keep things simple, work fast and get the job done We all play a part in the depot's success and share in the team bonus We build trust by doing what we say we will, every day How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Territory Sales Representative, then we are keen to hear from you. About Howdens:Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. INDKSD

The role of the Customer Service Representative is to co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. This role is based in Liverpool City Centre. On completion of probation period, the successful candidate will be able to work a hybrid model, with some days in the office and some days working from home. Candidates must have the Right to Work in the UK and be living in the UK to be considered for this role. Job Summary Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be face to face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with Maximus vision and values Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within Maximus Arrange and set up additional equipment for Health Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Maximus, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers. Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team. External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services. EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If

FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Care Representative . Permanent position. This is a fully office-based role in Altrincham . Monday - Friday, Permanent. This is a volume telephone role supporting predominantly older customers process applications. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with people. Salary Negotiable + Future bonus structure of up to £2,000 + overtime opportunities Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overtime, it's just an option) Key Responsibilities Handle a high volume of inbound and outbound customer calls each day. Speak with new enquiries and understand each customer's individual circumstances. Explain the company's service clearly, patiently and professionally. Support older customers who may need additional reassurance or time on the telephone. Qualify enquiries and book appointments with the Claims Team. Maintain contact with existing customers throughout their journey. Keep customer information and CRM records accurate and up to date. Deliver excellent service without using a hard-sell approach. Skills & Experience Previous experience in a telephone-based customer service, call handling, contact centre or similar role is preferred Naturally warm, patient and empathetic communication style. Confident speaking with older customers and people who may require additional support. Strong telephone manner with the ability to explain information clearly and simply. Able to build trust and rapport quickly. Previous experience within insurance, financial services, healthcare or another customer-focused environment would be advantageous but is not essential. What's on Offer Genuine progression opportunities as the company grows. Overtime available Opportunity to join a business experiencing significant growth and increasing customer demand. Rewarding role where the service provided can make a genuine difference to customers and their families. The company is looking for people who can combine high performance with genuine compassion and excellent customer care. For further information on this opportunity, please apply via the link.

Customer Liaison Officer Location: Salford Full Time Fixed Term Contract (Till March 31st 2027) Be the vital link between customers and service delivery teams Liberty Property Services is looking for a confident and customer-focused Customer Liaison Officer to join our team in Salford. This is an exciting opportunity to play a key role in supporting the delivery of servicing and compliance programmes across social housing properties. As the main point of contact for tenants, you'll help ensure access is achieved, customer needs are understood, and residents receive a first-class service throughout every interaction. If you're an excellent communicator who enjoys working with people, solving problems, and making a genuine difference in local communities, we'd love to hear from you. What you'll be doing As a Customer Liaison Officer, you'll act as the key link between residents, clients, housing teams and operational staff to help ensure servicing and compliance works are completed efficiently and with minimal disruption. Your responsibilities will include: Building positive relationships with tenants, neighbours, housing officers and client representatives Managing customer engagement and communication throughout Delivering legal appointment letters and carrying out legal appointment visits where required Visiting properties to achieve access Conducting door-to-door engagement and cold-calling properties approaching compliance deadlines Supporting vulnerable customers and ensuring individual requirements are understood and communicated appropriately Resolving customer concerns professionally and sensitively, helping to reduce complaints and improve satisfaction Working closely with operational and scheduling teams to improve access rates and contractual performance Managing client relationships and supporting community engagement initiatives Maintaining accurate customer records and updating systems using handheld devices and company software Attending client and site meetings when required Supporting continuous improvement initiatives and identifying opportunities to improve customer engagement and access processes What we're looking for We are seeking an approachable and empathetic individual who can build trust with residents while maintaining a professional and proactive approach. Essential: Experience in a customer-facing role Strong customer service and communication skills Ability to handle challenging situations calmly and professionally Experience using Microsoft Office, including Outlook, Word and Excel Strong organisational skills and ability to manage your own workload Problem-solving and analytical abilities A caring and empathetic approach to customer needs Ability to work collaboratively with colleagues, clients and stakeholders Full UK driving licence Professional, trustworthy and reliable attitude Desirable: Experience as a Customer Liaison Officer Experience within social housing, repairs, maintenance, compliance or construction environments NVQ Level 2 (or above) in a customer care-related discipline Experience working with gas servicing or compliance programmes Why join Liberty? Be part of a business that genuinely puts customers first Play a vital role in helping keep residents safe in their homes Join a supportive and collaborative team environment Opportunity to develop your skills and progress your career Work for a company driven by passion, openness, respect and trust Make a real difference to customers and communities every day If you're passionate about delivering exceptional customer service and want to be part of a team that improves lives, we'd love to hear from you. Closing Date: 10th September 2026 (We may close earlier due to demand)

Sales Representative - field based Bristol location Full Time Monday to Friday, 8am-5pm Salary £38,000 - £40,000 + Annual Bonus + Company Car An exciting opportunity has arisen to join a growing and highly successful technical products business based in Bristol. We're looking for a proactive and commercially minded Sales Representative to develop new business opportunities, manage customer relationships and help drive continued growth across the South West region. This role would suit an experienced Sales Executive, Account Manager, Internal Sales professional or an Estimator looking to move into a more client-facing sales role. The role will be predominantly field based, and include existing and cold client focus. Key Responsibilities • Generating and qualifying new business leads • Building relationships with new and existing customers • Making proactive outbound sales calls • Preparing quotations and sales proposals • Following up enquiries and converting opportunities into sales • Managing and maintaining customer records • Conducting market research and identifying new opportunities • Representing the business at customer meetings and industry events • Delivering exceptional customer service throughout the sales cycle About You • Previous experience in sales, account management, estimating or a commercial customer-focused role • Confident communicator with strong relationship-building skills • Comfortable with business development and cold calling activity • Self-motivated with a proactive and results-driven approach • Strong organisational and IT skills • Full UK driving licence essential What's on Offer? • Competitive salary of £38,000 - £40,000 • Annual bonus potential • Company car • Career progression opportunities • Supportive and successful team environment • Long-term stability with a growing business If you're looking for a role where you can build a rewarding career in sales, earn additional bonus income and join a thriving business with ambitious growth plans, we'd love to hear from you. Pertemps acts as an employment agency for permanent recruitment.

Overview We're looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Cumbria Area . This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This a position starting immediately. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £30,911.40 per annum. The number of contracted hours will be 45 per week - flexibility with working days and times is essential If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you! Responsibilities Greet customers warmly upon their arrival, assisting them with the rental process from start to finish Delivery and collection of vehicles across the region Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements Qualifications Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility! Excellent communication and interpersonal skills, with a friendly and customer-focused attitude. Previous experience in customer service. Strong attention to detail and the ability to multitask in a busy environment. Strong work ethic and positive attitude. The flexibility to work a variety of shifts, including evenings and weekends. Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK or EU driving licence. Location: Cumbria

Customer Service Representative Location: Chalker Way, Banbury Contract: Temporary (Approx. 20 Weeks, with Potential Extension) Hours: 37 hours per week Pay Rate: £13.51 - £15.00 per hour The Opportunity We are looking for a proactive and customer-focused Embedded Customer Service Representative to join a busy and collaborative team based in Banbury as soon as Monday 17th August. This is an excellent opportunity for someone with strong customer service and account management experience who enjoys building relationships, solving problems, and ensuring customers receive an exceptional level of support. You will be responsible for managing a portfolio of customer accounts, acting as the primary point of contact for enquiries, quotations, and service requests while working closely with internal departments to ensure customer expectations and deadlines are met. Key Responsibilities Serve as the first point of contact for customer enquiries and requests. Build and maintain strong relationships with customers, ensuring a consistently high level of service. Manage customer accounts and support the delivery of services in line with agreed timescales. Work closely with operational teams to coordinate workflow and meet customer deadlines. Handle customer concerns and complaints professionally, ensuring prompt and satisfactory resolution. Prepare, review and issue quotations and related documentation accurately. Liaise with external suppliers where required to source cost-effective and efficient solutions. Collaborate with departments including Operations, Logistics and Sales to ensure customer requirements are fulfilled. Monitor service delivery and contribute towards achieving operational and commercial targets. Undertake additional duties as required to support the wider team. What We're Looking For Previous experience in a customer service, customer support or account management role. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. A proactive and solution-focused approach. High attention to detail and accuracy. Confidence in dealing with customers and stakeholders at all levels. Good IT and administrative skills. Ability to work effectively as part of a team in a fast-paced environment. What's on Offer? Competitive hourly rate of £13.51 - £15.00 per hour Full-time hours ( 37 hours per week ) Initial contract of approximately 20 weeks Potential for contract extension Supportive and collaborative working environment Opportunity to gain valuable experience within a customer-focused operational setting If you're available immediately, passionate about delivering excellent customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.