280 jobs found

Are you an organised, friendly and proactive administrator looking for a varied part-time position? Do you enjoy being the first point of contact for visitors whilst keeping a busy office running smoothly? Our client is a well-established professional organisation based in Swavesey and is looking to recruit a Part-Time Receptionist / Office Administrator to support their Office Manager and wider business. This is a diverse role where no two days are the same, combining front-of-house responsibilities with a wide range of administrative duties. The successful candidate will enjoy working in a busy office environment, have excellent organisational skills and be happy juggling multiple tasks whilst providing a professional service to colleagues and visitors alike. Main Responsibilities Greeting visitors and ensuring a professional first impression Managing the reception area and handling incoming enquiries Booking and preparing meeting rooms, including refreshments where required Coordinating visitor bookings, taxis and accommodation Arranging courier collections and deliveries Providing general administrative support across multiple departments Printing, binding, laminating and preparing documents Ordering office supplies, stationery and PPE Managing incoming and outgoing post Coordinating hot desk bookings Assisting with facilities administration and supporting the Office Manager Maintaining accurate records and supporting general office operations Providing cover for colleagues during busy periods or annual leave Skills & Experience Previous experience in a Receptionist, Administrator or Office Support role Excellent communication and customer service skills Highly organised with strong attention to detail Confident using Microsoft Office, particularly Outlook, Word and Excel Able to prioritise a varied workload and work independently Professional, approachable and reliable A flexible, positive attitude with a willingness to support the wider team Salary & Working Hours Hours: Approximately 25-30 hours per week with flexibility around working days and start/finish times. Location: Office based in Swavesey. Benefits Flexible part-time working hours Friendly and supportive working environment Varied and interesting workload Free on-site parking Long-term opportunity with a well-established business

Full job description Creams Café is an Italian Gelato Dessert Franchise parlour serving Waffles, Crepes, Milkshakes, coffee, cakes and amazing Gelato Ice Cream. As the UK s leading dessert parlour, we are looking to recruit a highly-motivated person and experienced General Manager for our restaurant. Great people skills and communication skills are key to this role, the person we are looking for will need to have positive energy, can think on their feet and bring fun to the workplace as well as provide excellent customer service in a fast-moving environment. As an ambitious Restaurant Manager, you will have a keen eye for detail, have strong financial acumen as well as sales building skills and can demonstrate these through your recent role successes. Ideally an established General Manager in a large busy operation. We are looking for a manager who is passionate about delivering great customer service. If you have the passion to be guest obsessed, are driven to deliver exceptional standards and relish the challenge of taking on this store which has the potential to go from being great to outstanding, then please get in touch. Responsibilities: - Oversee all aspects of the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments - Develop and implement strategies to achieve financial targets and maximize profitability - Ensure high levels of customer satisfaction by providing exceptional service and resolving any guest issues or complaints - Hire, train, and supervise staff members to ensure they are performing their duties effectively and efficiently - Develop and maintain relationships with key stakeholders, including vendors, suppliers, and local community organizations - Monitor and enforce compliance with health and safety regulations and food handling guidelines - Create and implement policies and procedures to improve operational efficiency and guest satisfaction - Conduct regular inspections of the hotel facilities to ensure cleanliness, maintenance, and adherence to brand standards - Collaborate with the sales and marketing team to develop promotional strategies and increase revenue Experience: - Previous experience in a managerial role within the hospitality industry - Strong knowledge of food preparation, culinary techniques, bartending, and food safety regulations - Proven leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both verbal and written - Strong organizational skills with the ability to multitask and prioritize effectively - Proficient in computer software applications related to hotel management Job Type: Full-time, minimum 45 hours per week Salary is based on experience. Note: This job description is not intended to be all-inclusive. The General Manager may perform other related duties as assigned. Please submit your resume highlighting your relevant experience for consideration. Job Types: Full-time, Permanent Benefits: Company pension Discounted or free food Employee discount Free parking Store discount Ability to commute/relocate: Coventry, West Midlands: reliably commute or plan to relocate before starting work (required) Experience: Hospitality: 5 years (required) Customer service: 5 years (required) Management: 5 years (required) Licence/Certification: Driving Licence (preferred) Work Location: In person Pay: £28,000.00-£32,000.00 per year Benefits: Company pension Discounted or free food Employee discount Free parking On-site parking Sick pay Work Location: In person

Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours. This travel company have a great reputation in the travel industry offering career growth within a supportive team Travel Support Specialist Duties : Manage requests submitted to all Operations desks via Salesforce within SLA Provide support with requests related to issuing, reissuing and refunding complex tickets Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx. Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency Assist with the processing and coordination of group bookings Create credentials for aggregators Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus Participate in monthly team meetings to review performance and updates. Provide feedback to the Line Manager to support team development and improvement. Travel Support Specialist Essential Requirements: Experience in business and/or leisure travel is imperative. Able to work Friday to Tuesday. Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC). Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline. Solid understanding of group booking processes. Experience of using Atriis and Concur. Strong overall knowledge of travel products and services. Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA. Exceptional communication & customer service skills. Strong command of the English language, both written and verbal. Good understanding of the leisure Tour Operator fares. Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential. Travel Support Specialist Benefits: Supportive team Lucrative bonus Pension Scheme Remote working (UK only) Generous holiday leave entitlement Dental Life & health insurance Health insurance Plus many more benefits.

At Morrisons, our Cafes are the bustling heart of our stores. We don t just serve meals; we provide a warm, welcoming community hub where customers can relax and recharge. As a Cafe Manager, you won t be stuck behind a desk. You will be right out on the floor and in the kitchen; leading your team, driving speed of service, and ensuring every plate of food looks spectacular. Reporting into an Area Hospitality Manager, you ll take full ownership of the menu delivery, speed of service, and hospitality. Your main objective is to ensure every plate of food is beautifully presented and top-quality, while coaching your team to deliver the friendly, helpful service that keeps our regulars coming back week after week. What you'll be doing day-to-day: Leading with Passion: Inspiring, coaching, and developing both your kitchen and front-of-house teams. Driving Excellence: Ensuring impeccable food quality, pristine table presentations, and expert barista service. Managing the Numbers: Taking full ownership of your cafe's sales, food waste, stock control, and labour budgets. Keeping it Safe: Maintaining strict kitchen food safety, hygiene standards, and legal compliance to secure top-tier Food Hygiene Ratings (FHR). Putting Customers First: Being a visible, friendly face on the floor to ensure a fantastic dining atmosphere. More About You You are a high-energy "people person" who thrives on the rush of a busy lunchtime peak and understands high-volume food service. Commercial Mindset: Ability to maximize covers, drive menu sales, and keep a tight grip on food waste. Proven Leadership: Experience running a fast-paced cafe, restaurant, or busy hospitality environment. Hands-on Attitude: Ready to roll up your sleeves and work right alongside your team in the kitchen and on the floor. Brilliant Communication: Skilled at building positive relationships with front-of-house staff, chefs, and regulars. We are an equal opportunities employer and welcome applications from all sections of the community. More About Us We are a team of over 90,000 down-to-earth people. Uniquely, we are the UK's second largest food manufacturer and own our entire supply chain; giving you incredibly diverse career paths and development opportunities. More Perks: Competitive Salary: Discussed early in the process to match your experience. Colleague Discount: 15% staff discount for you, 10% for a nominated friend/family member Time Off: 33 days annual leave Future Growth: Access to our University-accredited Sir Ken Morrison Leadership School programme. Healthcare & Pension: Highly competitive pension scheme and private healthcare. Family Support: Enhanced maternity, paternity, and adoption leave. My Morri Rewards: Instant discounts, cashback, and perks on everyday dining and leisure.

Business Development Manager Location: London (Hybrid) Salary: Competitive + bonus + benefits Benefits: Share scheme, private healthcare, strong progression, flexible perks Our client, a leading organisation in the telecommunications and infrastructure sector, is hiring a Desk-Based Business Development Manager to drive revenue growth and expand its customer base. This role offers the opportunity to join a high-growth business transforming connectivity for organisations across the UK and Europe, with a strong reputation for engineering excellence and customer service. What you'll do Proactively generate new business opportunities via outbound calls, email, LinkedIn, and digital channels Qualify leads and identify client needs to deliver tailored solutions Manage and maintain a healthy sales pipeline using CRM tools Deliver engaging product demonstrations and proposals via virtual meetings Collaborate with marketing and wider sales teams on targeted campaigns Stay up to date with market trends, pricing, and service offerings Consistently meet and exceed monthly and quarterly revenue targets You'll work closely with sales and marketing teams to drive pipeline growth and contribute to wider commercial success. What we're looking for Proven experience in B2B sales or business development Background in telecoms, technology, SaaS, or infrastructure sectors (desirable) Strong communication skills with confidence in virtual presentations Experience using CRM platforms such as Salesforce or HubSpot Highly organised, proactive, and target-driven approach The ideal candidate will bring energy, resilience, and a consultative mindset, and enjoy working in a fast-paced, high-growth environment. Why join? Opportunity to participate in an employee share scheme Competitive bonus structure and pension 25 days annual leave (increasing with service) Private healthcare, life assurance, and income protection Additional perks including cycle-to-work scheme, gym discounts, and wellbeing support Apply now to play a key role in scaling a high-performance commercial team.

Power BI Developer 6-Month contract - Inside IR35 - market rate London based - hybrid working - 3 days a week onsite Banking sector Role: To design, develop and support enterprise-scale Power BI semantic models, dashboards and reporting solutions for Risk Reporting, with particular focus on semantic model architecture, automated refresh processes, partitioning, governance and performance optimisation. Responsibilities: Designing and developing enterprise-grade Power BI reports, dashboards and scorecards. Building and maintaining semantic models using dimensional modelling best practices. Developing advanced DAX calculations, calculation groups and optimisation techniques. Implementing Incremental Refresh and semantic model partitioning strategies. Managing large-scale datasets and optimising refresh and query performance. Developing and supporting Python-based processes used to trigger semantic model refreshes and processing. Integrating Power BI with orchestration and scheduling frameworks. Implementing Row-Level Security (RLS), governance controls and access management. Supporting Power BI Premium/Fabric capacity management. Troubleshooting refresh failures, gateway issues and performance bottlenecks. Implementing CI/CD pipelines and deployment automation for Power BI assets. Skills & Experience: Essential Expert Power BI Desktop and Power BI Service experience. Extensive experience developing enterprise semantic models. Advanced DAX, semantic modelling and performance tuning skills. Strong understanding of VertiPaq, composite models, aggregations and query optimisation. Hands-on experience implementing Incremental Refresh and dataset partitioning. Experience using XMLA endpoints, Tabular Editor and DAX Studio. Strong SQL expertise and dimensional modelling knowledge. Experience with large-scale analytical platforms. Strong Python scripting experience supporting automated semantic model refresh processes. Experience with PowerShell, Power BI REST APIs and administration. Experience implementing DevOps and CI/CD pipelines. Knowledge of Power BI Premium and/or Microsoft Fabric. Excellent communication & interpersonal skills A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly managing large workloads and tight deadlines Strong decision making skills, the ability to demonstrate sound judgement Preferred Risk Reporting or Financial Services experience. Familiarity with Snowflake data consumption from Power BI. Experience with Control-M or enterprise scheduling platforms. Exposure to Azure Data Platform technologies and dbt. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Maintenance Electrician Sheffield, South Yorkshire Up to 38,000 + overtime + vehicle Role Overview: Provide Planned and Reactive Electrical Maintenance across multiple sites & sectors Deliver Planned Preventative Maintenance, Reactive Repairs and Installation works across various asset types such as but not limited to: Lighting systems Electrical Distribution Boards & Associated Circuits Fire & Intruder Alarm systems Pumps, Motors and associated Control systems Building Management Systems PAT Testing HVAC systems EV systems Fault finding and repairs on electrical equipment & systems Carry out alterations, installations and electrical testing in accordance with specification and legislation Responding promptly and positively to reactive call requests from our Helpdesk Team Provide On-call Service as part of a call-out rota Compilation of quotes for installation & repairs works; specifically outlining the quantities of materials and labour times required Identify non-repairable issues and promptly advise the Contract Manager of findings and recommendations Required to travel to various locations in order to fulfil their allocated task Follow instructions from Line Manager regarding scheme and scope of works Personal Specification NVQ Level 3, AM2, City & Guilds 2391 Inspection & Testing Previous experience in Electrical Maintenance & Installation Ability to maintain and repair a range of electrical systems to recognised standards whilst working with minimum supervision Ability to repair and maintain a range of equipment Application of their vocational experience to the benefit of the business Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines Good written and verbal communication skills PC literate Full Diving License Customer focused Self-motivated and flexible in your approach to work Good problem-solving skills Work carried out to a high-quality standard

Company Profile CBRE Global Workplace Solutions (GWS) is a leading facilities management provider, delivering integrated workplace solutions that support clients across a wide range of sectors. Job Title: Contract Support & Helpdesk Operative The Contract Support & Helpdesk Operative plays a pivotal role in the smooth day-to-day administration of the facilities management contract, acting as the central coordination point between the client, on-site engineering and soft services teams, supply chain, and the wider CBRE GWS account team. Role Summary: The post holder is the first point of contact for all facilities-related requests and queries raised by building occupiers and tenants, ensuring that work orders are accurately logged, tracked, and progressed through to completion within agreed SLA timescales. In addition to helpdesk duties, the role encompasses a broad range of administrative, financial, and compliance support activities that underpin effective contract delivery. Serve as the first point of contact for all facilities helpdesk requests received via telephone, email, and the CAFM/CMMS system, ensuring all jobs are logged accurately and promptly. Assign reactive and planned work orders to the appropriate engineer, supplier, or subcontractor in accordance with priority and SLA requirements. Monitor the progress of open work orders and proactively chase outstanding jobs, escalating any at-risk or breached SLAs to the Contract Manager without delay. Provide regular status updates to building occupiers and tenants on the progress of their logged requests, ensuring a professional and courteous service at all times. Maintain helpdesk data integrity, ensuring all job records are complete, accurately categorised, and closed in a timely manner following confirmation of completion. Produce and distribute daily, weekly, and monthly helpdesk performance reports, including SLA compliance, open job age, and reactive volumes for the Contract Manager and client. Raise purchase orders for reactive works, subcontractor call-outs, and materials in line with the contract's financial approval matrix and CBRE procurement processes. Process supplier invoices, matching against purchase orders and ensuring timely submission for approval and payment. Maintain accurate records of contract expenditure against budget, flagging variances or overspends to the Contract Manager promptly. Support the preparation of monthly management accounts packs, client reports, and financial summaries. Manage Work Order Maintenance (WOM), ensuring all rechargeable works are captured, costed, and submitted for client approval within agreed timescales. Assist with the administration of subcontractor purchase orders, including obtaining quotes, raising works orders, and closing out completed works on the CAFM system. Act as the on-site system administrator for the CAFM/CMMS platform, maintaining accurate asset data, PPM schedules, and contractor records. Create and maintain PPM task schedules, ensuring all planned maintenance activities are correctly programmed and allocated within the system. Upload and manage compliance documentation, including service reports, statutory certificates, and risk assessments. Produce system-generated reports to support contract governance, client meetings, and compliance audits. Provide first-line system support and guidance to the engineering team, ensuring accurate job recording and CAFM compliance. Maintain the site compliance tracker, ensuring all statutory inspections, service visits, and certifications are up to date and renewal actions are flagged in advance. File and manage all contract documentation, including subcontractor service reports, risk assessments, RAMS, O&M manuals, and insurance certificates. Support the preparation and collation of materials for client governance meetings, monthly KPI reviews, and contract audits. Maintain the site's Permit to Work (PTW) log, ensuring all permits are correctly issued, tracked, and closed out in a timely manner. Ensure all records are maintained in accordance with CBRE GWS document management standards and GDPR requirements. Liaise with approved subcontractors and suppliers to schedule and confirm attendance for PPM visits, reactive call-outs, and project works. Ensure all subcontractors attending site hold current insurance, RAMS, and induction documentation prior to commencement of works. Maintain the approved subcontractor register, monitoring expiry dates for insurance, accreditations, and site induction records. Obtain and evaluate competitive quotations for minor works in accordance with the contract's procurement thresholds. Provide general administrative support to the Contract Manager and on-site FM team, including meeting coordination, minute-taking, correspondence, and presentation preparation. Maintain office supplies and stationery for the facilities management team, managing stock levels and placing orders as required. Manage the site's key register, access fob allocation records, and contractor signing-in systems. Support the onboarding and induction of new team members, ensuring access to systems, uniforms, and site-specific documentation is arranged in advance. Undertake any other reasonable administrative duties as requested by the Contract Manager or Account Manager. Experience Required: Proven experience in an administrative, helpdesk, or facilities coordination role, ideally within a corporate or FM environment. Confident and professional communicator with the ability to manage multiple stakeholders simultaneously. Strong organisational skills and high attention to detail, with the ability to manage competing priorities and deadlines effectively. Experience using CAFM/CMMS systems such as Concept Evolution, Maximo, ServiceNow, or similar for job logging, tracking, and reporting. Proficient in Microsoft Office, particularly Outlook, Excel, and Word, including the ability to produce reports and track data. Experience processing purchase orders and/or invoices within a structured approval framework. A customer-focused mindset with a proactive, solution-driven approach to queries and issues. Familiarity with financial processes including WIP management, budget tracking, and month-end reporting. Understanding of hard FM services and planned preventative maintenance programmes. Knowledge of GDPR requirements in the context of document management and data handling. Experience with Microsoft SharePoint, Power BI, or similar reporting and collaboration platforms. Key Competencies Customer & Tenant Focus Acts as a professional first point of contact and manages requests with warmth, efficiency, and a solutions-focused approach. Organisational Skills Manages a high volume of concurrent tasks with accuracy and composure and prioritises effectively under pressure. Communication Communicates clearly and professionally across all channels and keeps stakeholders informed while managing expectations proactively. Attention to Detail Maintains high standards of data accuracy and document management and identifies and corrects errors before they become issues. Teamwork Supports a collaborative culture and builds strong working relationships across the FM team, supply chain, and client stakeholders. Adaptability Responds positively to changing priorities and business demands and is comfortable operating in a dynamic, fast-paced environment. Commercial Awareness Understands the financial implications of contract performance and supports the team in managing cost, compliance, and client value. Continuous Improvement Proactively identifies administrative inefficiencies and suggests practical improvements to processes, systems, and reporting. DISCLAIMER This job description is not exhaustive and may be subject to review in conjunction with the post holder and line manager in response to changes in business requirements.

2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.

Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.

IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: You will have experience and knowledge of utilising ITIL best practice. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA s and KPI s to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you ll enjoy: Salary of £30,000 to £33,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental cashback) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site 85,000 - 95,000 (c. 90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team. Reporting into senior leadership, you'll take ownership of: Infrastructure, network & hardware lifecycle across all sites Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing) System uptime, resilience & business continuity / disaster recovery Cloud infrastructure strategy and future technology roadmap End-user IT support and service standards Vendor management and IT operational budget Building and leading a dependable, well-organised IT operations team What We're Looking For Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment Strong knowledge of networks, cloud infrastructure and cyber-security A proven track record running dependable, well-governed IT operations Experience in multi-site, warehouse or operational environments is an advantage Exposure to ISO frameworks / formal security certifications is an advantage You will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

Experienced Recruitment Consultant - Industrial Division Dundee City Centre 28,000- 35,000 About this role This is an opportunity for an experienced Recruitment Consultant to join Search's Industrial team in Dundee, working across temp or perm recruitment within the industrial, warehousing and semi-skilled sector. The desk combines existing client relationships with genuine scope for new business development. Search is a leading multi-discipline recruitment agency, backed by private equity and on an ambitious growth trajectory across our 13 specialisms and offices UK-wide. You'll manage the full recruitment process across an established client base, while proactively identifying and developing new business opportunities across the industrial and semi-skilled sectors. We're looking for a consultant with a proven track record in industrial or warehousing recruitment, strong business development instincts, and the ability to manage a varied, fast-moving desk. Why join us? Take on a Dundee-based Industrial desk with room to make it your own, covering temp, perm, or both, depending on where your strengths lie. Join a business backed by private equity with genuinely ambitious growth plans, real investment, and real opportunity to grow your career alongside it. Grow your career with a clear development plan, backed by award-winning training and 1:1 coaching from our dedicated Talent Development team. Join a down-to-earth, driven team that celebrates success; from quarterly HighFlyers events to our annual European getaway for top performers. What you'll be doing Manage the end-to-end recruitment process for industrial and warehousing clients, from taking the initial brief through to placement, whether temp or perm. Build on existing client relationships while proactively identifying and winning new business across the industrial and semi-skilled sectors. Source, screen, and match candidates for roles across the industrial and warehousing sector, keeping a strong, engaged talent pool. Provide market insight and consultative advice to clients, positioning yourself as a trusted point of contact. Manage the candidate journey from first contact through to placement and beyond, delivering a consistently high level of service. Keep accurate, up-to-date records on our internal CRM, tracking vacancies, candidates, and client activity. What we're looking for Proven experience as a Recruitment Consultant, ideally within industrial, warehousing, or a semi-skilled sector. A genuine appetite for business development, comfortable picking up the phone and winning new clients, not just managing what's already there. Confidence running a temp desk, a perm desk, or both. Strong communication and relationship-building skills, with the ability to influence at all levels. A proactive, resilient, target-driven mindset. Strong organisational and time management skills, with the ability to manage a varied and busy desk. How you'll benefit A lucrative, uncapped commission structure that rewards your performance. Access to premium recruitment tools, including industry-leading job boards. Full back-office and marketing support, so you can focus on what you do best. Comprehensive, ongoing training and development from our award-winning Talent Development team. Option to buy or sell holidays via salary sacrifice. Quarterly and Annual HighFlyers events, plus our annual European getaway for top performers. EV car benefit scheme and cycle to work scheme. Retail, gym, and lifestyle discounts, plus financial wellbeing support through Tastecard. To find out more about this opportunity, click Apply today or contact Katie Ball, Talent Acquisition Manager, at (url removed). Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Small Works Technical Estimator - Facilities - upto 30,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for for a Small Works Estimator to work in their head office in North Manchester who will be responsible for pulling together small works quotes/pricing and then following them through with the client and engineering teams This is an expansion role due to increased national contracts won. This role will need someone who has costing their clients service and maintenance reactive workload and projects. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Small Works Technical Estimator - Package Salary upto 30,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Small Works Technical Estimator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable This role would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers extra repairs / small projects works need to be costed / priced and quotes put together and sent for approval by the client. Then scheduled, compleated, closed off and invoiced. We will accept applications from those who have worked as a Technical Estimator, Small works Estimator, Technical Estimator, Applications Engineer, Estimation, QS, Small works Manager, Estimation Technician, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service Planner, Help Desk Engineer, Helpdesk Coordinator, Planner, Scheduler. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Customer Operations Manager (Heat Networks) 12-month Contract London (Hybrid) Inside IR35 ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partners / contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive process improvement: SOPs, guidance, training and operational standards Track and report on customer metrics, aged debt, complaints and compliance (weekly/monthly insight) Support regulatory and audit requirements (e.g. data protection, Heat Trust, Ofgem) Essential experience Demonstrable experience in utility billing, credit control and customer service (non-negotiable) 5+ years in customer operations/service delivery within a regulated or consumer-facing environment (utilities/energy ideal) Strong knowledge of billing, metering, CRM/service desk and customer account systems Proven track record managing service providers and holding them to SLAs Confident with Excel/data analysis and producing operational reporting Strong background in complaints handling, escalations and service recovery Contract details 12 months, Inside IR35 London (hybrid) ASAP start Please contact the recruitment team for further information Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Programme Manager / Community Development Manager A meaningful opportunity for a Programme Manager / Community Development Manager with a clear commitment to racial justice principles and experience working with the VCSE sector and Black and Racially Minoritised communities. If you've also worked in the following roles, we'd also like to hear from you: Development Manager, Charity Programme Manager, VCSE Development Manager, Organisational Development Manager, Capacity Building Manager, Fundraising Manager, Community Engagement Manager, Partnerships Manager, Grants Manager The official job title within the organisation is Development Manager SALARY: £40,000 per annum (depending on experience) + Benefits LOCATION: Hybrid working between office and home, with desk space at the Bristol office (BS2), and travel across South West for organisational needs JOB TYPE: Full-Time, Permanent JOB OVERVIEW With racial justice and community impact at its heart, this role is ideal for a Programme Manager / Community Development Manager who can help Black and Racially Minoritised VCSE organisations strengthen capacity, sustainability and influence. The Programme Manager / Community Development Manager will deliver practical support across organisational development, fundraising, governance, strategy, stakeholder engagement and peer learning. The Programme Manager / Community Development Manager will also support colleagues across the region, contribute to funding applications and use CRM and reporting systems to capture progress, impact and learning. DUTIES Your duties as the Programme Manager / Community Development Manager include: Programme Delivery: Deliver fundraising and capacity building support to Black and Racially Minoritised VCSE organisations across the South West Team Support: Support Community Organisers, a Fundraising Lead and Development Workers operating in different parts of the region Organisational Development: Work with charities, CIOs, CICs and unincorporated groups to assess needs and develop plans around strategy, theory of change, governance, growth and sustainability Community Convening: Host networking events, peer learning circles and knowledge-sharing opportunities with community organisations and partners Stakeholder Engagement: Build links with local authorities, NHS, Public Health, the Police and other stakeholders to help ensure services reflect the needs of local Black and Racially Minoritised communities Fundraising Support: Draft fundraising applications and engage with funders to help unlock resources that achieve better outcomes with and for Black and Racially Minoritised communities Learning and Resources: Ensure advice, templates, tools and learning opportunities are available to strengthen funding, impact and sustainability Reporting and Insight: Capture organisational information, development activity, impact and learning using CRM and engagement reporting systems CANDIDATE REQUIREMENTS ESSENTIAL Understanding of and commitment to racial justice principles, with alignment to the organisation's values and mission Proven experience of programme management Experience of organisational development in the VCSE sector Experience working with Black and Racially Minoritised communities, or otherwise marginalised communities, using trauma-informed practice Excellent interpersonal and communication skills, with the ability to connect with diverse communities, negotiate and share information clearly Strong organisational and strategic planning skills, with experience coordinating events, campaigns or community programmes Excellent facilitation, communication and presentation skills Experience delivering capacity building and/or support programmes Knowledge of legal structures, organisational planning and budgets Ability to work independently, manage a varied workload and thrive in a small, agile team Strong computer skills including CRM systems, Microsoft Teams and Office, including Word, Excel and PowerPoint DESIRABLE Knowledge of the South West context and the specific challenges facing racially minoritised communities in the region Experience working within the voluntary and community sector Experience designing training programmes or community resources BENEFITS 25 days annual leave plus bank holidays Pension with 3% employer contribution Hybrid working between office and home, with desk space at the organisation's Bristol office, with travel across South West for organisational needs Professional development and training support, including connections to the organisation's work Pastoral support through workplace wellbeing practitioner A committed, collegial team doing work that genuinely matters, in an organisation building something new HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14984 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Bristol, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968

Your New Company A prestigious and well-established organisation is seeking an experienced IT Service Delivery Manager to join its busy and highly regarded IT function. Supporting a diverse user community (circa 2000 people). This is a great opportunity for someone looking to make a real impact supporting an organisation going through change. Your New Role As IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly to the Director of IT, you will play a key role in delivering the wider IT strategy and driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed service levels. You will take ownership of major incidents, ensuring effective communication with stakeholders throughout the resolution process and leading post-incident reviews to minimise future risk and recurring issues. Longer term, the role will also involve developing service management processes, maintaining accurate IT asset records, managing hardware and software procurement activities, overseeing device life cycle management, and ensuring onboarding and offboarding processes are completed efficiently.In addition, you will be responsible for producing meaningful service reports and performance metrics, creating and maintaining technical documentation, and ensuring consistency of support procedures across the wider IT department. Please note, due to the nature of the organisation, the expectation is to be predominantly on-site. However, there is some flexibility for home working. You will also be required to complete a DBS check. What You'll Need to Succeed To be successful in this position, we are looking for an experienced Service Delivery Manager who can hit the ground running to make a positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. A strong understanding of incident, problem and change management processes is required, together with experience of asset management, reporting and operational performance management. Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial.Strong communication, stakeholder management and problem-solving skills are essential, along with the ability to work effectively in a fast-paced environment whilst maintaining exceptionally high standards. What You'll Get in Return Salary up to 50,000, 36 days annual leave (inclusive of BH), 35 hour working week (Monday to Friday, covering varying shifts of 8am-4pm and 10.30am - 6.30pm). Please get in touch for a full list of benefits for this position. In return, you will have the opportunity to join a highly respected organisation where technology plays a pivotal role in supporting operational excellence. You will work alongside experienced IT professionals, contribute to strategic technology initiatives and have the opportunity to make a significant impact on service delivery and user experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Wembley, North West London Salary: £29k- £33k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support role, preferably up to 2nd line level would be great Experience of working within a secondary school providing IT support is an absolute must. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Windows Desktop, Microsoft 365, Windows Server, Active Directory, Hyper-V, Chromebooks and Apple devices would be great but are not all essential. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!