Murphy is recruiting for a Design Manager to work with Energy on ETP out of Kentish Town with tavel to sites in South Wales from early 2027 Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Design Manager: Lead the engineering design delivery of existing major Transmission HV 132/275/400kV Substation new build and extension projects. Lead Design Management requirements at tender and/or Early Contractor Engagement stage and allocate resources as appropriate during tender, FEED, and detailed design stages. Integrate multiple engineering disciplines including HV Plant, Protection and Control and Civils from a mix of internal and external designers and OEMs. Undertake the role of Principal Design Representative on project(s) ensuring design information is being suitable managed to the various roles and compliant with the requirements of CDM 2015 Regulations Involvement in the development of Business Unit and Group Design Management continual process improvement activities Review design pack submissions as required for technical compliance, quality and completeness. Monitor and expedite key engineering programme issues including the procurement of services and equipment to the Business Unit Procurement function. Review and liaise with internal Temporary Works Coordinators and Designers to ensure appropriate consideration of constructability and required permanent works. Manage compliance with Standards and Client requirements and assist in monitoring to ensure working to standard requirements. Ensure an understanding of, and an influence on the contracts Design Consultants are working under including their fees, schedule of services, programme, and liabilities and warranties. Review and comment the payment applications from consultants and pass to the contract surveyor for processing and payment. Still interested, does this sound like you? Experience managing multi-disciplinary design packages. Experience carrying out the role of Principal Designer Representative under CDM 2015 Experience of delivery of substation projects for UK Transmission Service Operators (SSEN, National Grid, Scottish Power Energy Networks, NIE Networks) is desirable. Membership of a UK Engineering institute.
Aug 15, 2026
Full time
Murphy is recruiting for a Design Manager to work with Energy on ETP out of Kentish Town with tavel to sites in South Wales from early 2027 Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Design Manager: Lead the engineering design delivery of existing major Transmission HV 132/275/400kV Substation new build and extension projects. Lead Design Management requirements at tender and/or Early Contractor Engagement stage and allocate resources as appropriate during tender, FEED, and detailed design stages. Integrate multiple engineering disciplines including HV Plant, Protection and Control and Civils from a mix of internal and external designers and OEMs. Undertake the role of Principal Design Representative on project(s) ensuring design information is being suitable managed to the various roles and compliant with the requirements of CDM 2015 Regulations Involvement in the development of Business Unit and Group Design Management continual process improvement activities Review design pack submissions as required for technical compliance, quality and completeness. Monitor and expedite key engineering programme issues including the procurement of services and equipment to the Business Unit Procurement function. Review and liaise with internal Temporary Works Coordinators and Designers to ensure appropriate consideration of constructability and required permanent works. Manage compliance with Standards and Client requirements and assist in monitoring to ensure working to standard requirements. Ensure an understanding of, and an influence on the contracts Design Consultants are working under including their fees, schedule of services, programme, and liabilities and warranties. Review and comment the payment applications from consultants and pass to the contract surveyor for processing and payment. Still interested, does this sound like you? Experience managing multi-disciplinary design packages. Experience carrying out the role of Principal Designer Representative under CDM 2015 Experience of delivery of substation projects for UK Transmission Service Operators (SSEN, National Grid, Scottish Power Energy Networks, NIE Networks) is desirable. Membership of a UK Engineering institute.
Customer Care Coordinator A busy house builder have a requirement for a Customer Care Coordinator to join their Customer Care team to deliver customer excellence to new build home owners managing their defect period. Working closely with the Customer Care Manager you will be responsible for delivering a professional service to our customers throughout their two year warranty period dealing with customer concerns received by telephone or written communication, coordinating remedial works. in a timely and professional manner. Responsibilities for a Customer Care Coordinator Updating plot files Ensuring all parties involved (purchasers, Customer Service Manager, Subcontractors) are kept up to date with works being carried out and scheduled dates Record all communication and respond within departmental timescales Issue instructions to Sub-contractors Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales Record dates of customer visits and log all defects identified Carry out all necessary calls in relation to the customer journey Keep data system up to date at all times Carry out general administrative duties. Work directly with Director for Customer Services to assist in the management of large scale works. Work closely with the Housing Associations and Employers Agents dealing with End of year defects Reporting on a regular basis on numbers of defects outstanding Gaining a rapport with sub-contractors Requirements for a Customer Care Coordinator Experience within the Customer Care function with a major construction or house building company. Track record of achieving & sustaining high customer satisfaction results. Good time management, ability to multitask, organise workload and work within a pressurised environment. Knowledge of NHBC and other warranty provider requirements. Pro-active approach with the ability to work independently and as part of a team Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties IT literate and comfortable working within bespoke IT systems What's on offer for a Customer Care Coordinator Competitive salary Medical insurance Pension scheme Life assurance Annual bonus scheme If you are interested in the Customer Care Coordinator role and would like to apply, please contact Sana at Fawkes & Reece on (phone number removed) or apply via the link below.
Aug 15, 2026
Full time
Customer Care Coordinator A busy house builder have a requirement for a Customer Care Coordinator to join their Customer Care team to deliver customer excellence to new build home owners managing their defect period. Working closely with the Customer Care Manager you will be responsible for delivering a professional service to our customers throughout their two year warranty period dealing with customer concerns received by telephone or written communication, coordinating remedial works. in a timely and professional manner. Responsibilities for a Customer Care Coordinator Updating plot files Ensuring all parties involved (purchasers, Customer Service Manager, Subcontractors) are kept up to date with works being carried out and scheduled dates Record all communication and respond within departmental timescales Issue instructions to Sub-contractors Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales Record dates of customer visits and log all defects identified Carry out all necessary calls in relation to the customer journey Keep data system up to date at all times Carry out general administrative duties. Work directly with Director for Customer Services to assist in the management of large scale works. Work closely with the Housing Associations and Employers Agents dealing with End of year defects Reporting on a regular basis on numbers of defects outstanding Gaining a rapport with sub-contractors Requirements for a Customer Care Coordinator Experience within the Customer Care function with a major construction or house building company. Track record of achieving & sustaining high customer satisfaction results. Good time management, ability to multitask, organise workload and work within a pressurised environment. Knowledge of NHBC and other warranty provider requirements. Pro-active approach with the ability to work independently and as part of a team Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties IT literate and comfortable working within bespoke IT systems What's on offer for a Customer Care Coordinator Competitive salary Medical insurance Pension scheme Life assurance Annual bonus scheme If you are interested in the Customer Care Coordinator role and would like to apply, please contact Sana at Fawkes & Reece on (phone number removed) or apply via the link below.
Events Executive Temp to Perm! Location: Wimbledon, London Salary: £28k (negotiable depending on experience) Contract Type: Temporary to Permanent Working Pattern: Full Time (Mon-Fri) Start Date: ASAP Benefits Opportunity for a permanent position Ownership of your own event projects Exposure to multiple event portfolios and exhibitions Supportive and collaborative team environment Training provided on specialist event management systems Career development opportunities Varied and fast-paced role About the Role We are seeking an organised and proactive Events Executive to join our dynamic team in Wimbledon. This is an exciting opportunity for an events professional to take ownership of projects while gaining experience across a diverse portfolio of events and exhibitions. Key Responsibilities: Deliver events in line with agreed project schedules and deadlines. Liaise with venues, contractors, suppliers, and exhibitors to ensure smooth event delivery. Create and update floor plans in line with sales activity and technical requirements. Manage event budgets and monitor expenditure effectively. Coordinate all event logistics, including show guides, staffing, supplier management, and exhibitor communications. Support publishing and marketing activities where required. Maintain and update exhibitor information manuals using the Ffair platform. Manage outsourced services, including temporary staff, security personnel, and traffic marshals. Ensure CRM records are accurate and up to date. Work collaboratively with internal teams to deliver successful events. Requirements: Previous experience delivering events, exhibitions, or similar projects. Strong organisational and project management skills. Excellent communication and stakeholder management abilities. Strong negotiation skills and confidence managing contractors onsite. Exceptional attention to detail and administrative skills. A customer-focused approach with a commitment to delivering excellent service. The ability to prioritise workloads and manage multiple projects simultaneously. A proactive, positive, and hands-on attitude. A degree is desirable but not essential. Desirable Skills Experience with any of the following would be advantageous, although training will be provided: Microsoft Office Suite (Word, Excel, Outlook) CRM systems Google Sheets Ffair Exhibitor Platform Adobe InDesign Apply Now If you are passionate about events, thrive on delivering exceptional experiences, and are looking for your next opportunity, we would love to hear from you. Apply today and take the next step in your events career. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 15, 2026
Seasonal
Events Executive Temp to Perm! Location: Wimbledon, London Salary: £28k (negotiable depending on experience) Contract Type: Temporary to Permanent Working Pattern: Full Time (Mon-Fri) Start Date: ASAP Benefits Opportunity for a permanent position Ownership of your own event projects Exposure to multiple event portfolios and exhibitions Supportive and collaborative team environment Training provided on specialist event management systems Career development opportunities Varied and fast-paced role About the Role We are seeking an organised and proactive Events Executive to join our dynamic team in Wimbledon. This is an exciting opportunity for an events professional to take ownership of projects while gaining experience across a diverse portfolio of events and exhibitions. Key Responsibilities: Deliver events in line with agreed project schedules and deadlines. Liaise with venues, contractors, suppliers, and exhibitors to ensure smooth event delivery. Create and update floor plans in line with sales activity and technical requirements. Manage event budgets and monitor expenditure effectively. Coordinate all event logistics, including show guides, staffing, supplier management, and exhibitor communications. Support publishing and marketing activities where required. Maintain and update exhibitor information manuals using the Ffair platform. Manage outsourced services, including temporary staff, security personnel, and traffic marshals. Ensure CRM records are accurate and up to date. Work collaboratively with internal teams to deliver successful events. Requirements: Previous experience delivering events, exhibitions, or similar projects. Strong organisational and project management skills. Excellent communication and stakeholder management abilities. Strong negotiation skills and confidence managing contractors onsite. Exceptional attention to detail and administrative skills. A customer-focused approach with a commitment to delivering excellent service. The ability to prioritise workloads and manage multiple projects simultaneously. A proactive, positive, and hands-on attitude. A degree is desirable but not essential. Desirable Skills Experience with any of the following would be advantageous, although training will be provided: Microsoft Office Suite (Word, Excel, Outlook) CRM systems Google Sheets Ffair Exhibitor Platform Adobe InDesign Apply Now If you are passionate about events, thrive on delivering exceptional experiences, and are looking for your next opportunity, we would love to hear from you. Apply today and take the next step in your events career. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Project Coordinator Location: Hertford Job Type: Full-Time Salary: Competitive, depending on experience We are seeking an organised Project Coordinator to join a growing and fast-paced business. This role combines customer service, project coordination, administration, and operational support, making it ideal for someone who enjoys managing multiple priorities, building strong client relationships, and keeping projects running smoothly. Day-to-day of the role: Serve as the primary point of contact for client enquiries via phone and email. Build and maintain positive relationships with clients, ensuring a high standard of service at all times. Coordinate project workflows from initial enquiry through to completion. Prepare and maintain project documentation, work instructions, and supporting administrative records. Create and issue customer quotations using established pricing structures. Monitor project schedules and ensure key milestones and deadlines are achieved. Liaise with internal departments to ensure projects are progressed efficiently. Track project updates and communicate any changes or delays to customers. Support procurement and stock management activities where required. Assist with planning and coordinating resource requirements for ongoing projects. Attend regular team meetings and contribute to workload planning and prioritisation. Provide general administrative support across the business as required. Required Skills & Qualifications: Previous experience within a client services, project coordination, customer service, account management, or administration role. Excellent organisational skills with strong attention to detail. Confident communicator with the ability to build relationships at all levels. Able to manage multiple tasks and priorities within a busy environment. Good numerical skills and confidence preparing quotations and processing information accurately. Proficient in Microsoft Office applications. A proactive and flexible approach with a willingness to support wider business activities. Benefits: Competitive salary dependent on experience. Opportunity to join a supportive and collaborative team. Varied role with exposure to multiple areas of the business. Long-term career development opportunities.
Aug 15, 2026
Full time
Project Coordinator Location: Hertford Job Type: Full-Time Salary: Competitive, depending on experience We are seeking an organised Project Coordinator to join a growing and fast-paced business. This role combines customer service, project coordination, administration, and operational support, making it ideal for someone who enjoys managing multiple priorities, building strong client relationships, and keeping projects running smoothly. Day-to-day of the role: Serve as the primary point of contact for client enquiries via phone and email. Build and maintain positive relationships with clients, ensuring a high standard of service at all times. Coordinate project workflows from initial enquiry through to completion. Prepare and maintain project documentation, work instructions, and supporting administrative records. Create and issue customer quotations using established pricing structures. Monitor project schedules and ensure key milestones and deadlines are achieved. Liaise with internal departments to ensure projects are progressed efficiently. Track project updates and communicate any changes or delays to customers. Support procurement and stock management activities where required. Assist with planning and coordinating resource requirements for ongoing projects. Attend regular team meetings and contribute to workload planning and prioritisation. Provide general administrative support across the business as required. Required Skills & Qualifications: Previous experience within a client services, project coordination, customer service, account management, or administration role. Excellent organisational skills with strong attention to detail. Confident communicator with the ability to build relationships at all levels. Able to manage multiple tasks and priorities within a busy environment. Good numerical skills and confidence preparing quotations and processing information accurately. Proficient in Microsoft Office applications. A proactive and flexible approach with a willingness to support wider business activities. Benefits: Competitive salary dependent on experience. Opportunity to join a supportive and collaborative team. Varied role with exposure to multiple areas of the business. Long-term career development opportunities.
The Bar Council is the voice of the barrister profession in England and Wales. We lead, represent and support the Bar in the public interest, championing the rule of law and access to justice. Our 18,000 plus members - self-employed and employed barristers - make up a united Bar that is strong, inclusive, independent and influential. Working under the leadership of the Head of Services, the Senior Services Coordinator (SSC) will lead two Services Coordinators in the day-to-day management of the portfolio of services offered by the Bar Council to its members and other stakeholders. The SSC will be responsible for ensuring the effective operational delivery of the entire services portfolio and will work with the Head of Services to ensure the smooth running of the Services Team. The SSC will ensure the Services Team meets SLAs and operates with a high standard of customer service. They will use their excellent communication skills to support customers through services processes and will be an escalation point for problem resolution. They will work with the Head of Services to implement appropriate controls and make improvements to any processes and procedures associated with the portfolio, guided by feedback gathered from both internal and external stakeholders. The role requires an enthusiastic and adaptable individual, who is highly organised and has an eye for detail. They will need to have excellent communication and effective leadership skills to fulfil the role. How to Apply To apply for the Senior Servies Coordinator, please submit: your CV and a covering letter of no more than 500 words, explaining why you believe you are a strong fit for the role In return the Bar Council offers excellent benefits, including: 27 days annual leave Up to 12% employer's pension contribution Hybrid working Enhanced maternity and paternity pay Access to discounts at 100s of retailers through our Member Benefits portal Access to an online Wellbeing Centre with free fitness videos, healthy recipes, and guided meditation Life cover, and more For full details of the role, please refer to the job description. The Bar Council is Disability Confident. Candidates with a disability who meet the essential criteria for this role will be guaranteed an interview under this scheme. Candidates with a disability who require reasonable adjustments should contact, HR - Closing Date: Thursday 20th August 2026
Aug 15, 2026
Full time
The Bar Council is the voice of the barrister profession in England and Wales. We lead, represent and support the Bar in the public interest, championing the rule of law and access to justice. Our 18,000 plus members - self-employed and employed barristers - make up a united Bar that is strong, inclusive, independent and influential. Working under the leadership of the Head of Services, the Senior Services Coordinator (SSC) will lead two Services Coordinators in the day-to-day management of the portfolio of services offered by the Bar Council to its members and other stakeholders. The SSC will be responsible for ensuring the effective operational delivery of the entire services portfolio and will work with the Head of Services to ensure the smooth running of the Services Team. The SSC will ensure the Services Team meets SLAs and operates with a high standard of customer service. They will use their excellent communication skills to support customers through services processes and will be an escalation point for problem resolution. They will work with the Head of Services to implement appropriate controls and make improvements to any processes and procedures associated with the portfolio, guided by feedback gathered from both internal and external stakeholders. The role requires an enthusiastic and adaptable individual, who is highly organised and has an eye for detail. They will need to have excellent communication and effective leadership skills to fulfil the role. How to Apply To apply for the Senior Servies Coordinator, please submit: your CV and a covering letter of no more than 500 words, explaining why you believe you are a strong fit for the role In return the Bar Council offers excellent benefits, including: 27 days annual leave Up to 12% employer's pension contribution Hybrid working Enhanced maternity and paternity pay Access to discounts at 100s of retailers through our Member Benefits portal Access to an online Wellbeing Centre with free fitness videos, healthy recipes, and guided meditation Life cover, and more For full details of the role, please refer to the job description. The Bar Council is Disability Confident. Candidates with a disability who meet the essential criteria for this role will be guaranteed an interview under this scheme. Candidates with a disability who require reasonable adjustments should contact, HR - Closing Date: Thursday 20th August 2026
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
Aug 15, 2026
Full time
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
At Complii, we are on the lookout for an ESG Coordinator to support the development and delivery of our Environmental, Social and Governance (ESG) strategy across the Group. This role focuses on driving sustainability, supporting responsible business practices, and helping us achieve our environmental, social and governance objectives while working closely with teams across our diverse service divisions. You will play an important role in embedding ESG principles across the Group, supporting carbon reduction programmes, sustainability reporting, governance activities, and social value initiatives. From day one, you'll be working alongside experienced colleagues to help shape our ESG agenda, improve performance, and ensure we continue to meet the expectations of our customers, regulators, investors, and employees. What you receive for joining us We believe in rewarding expertise and commitment, which is why we offer an excellent salary including 25 days holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with experienced leaders who value continuous improvement, professional development, and high standards of delivery. Here is a look at some of the things you will be doing Coordinating the delivery of our Group ESG Strategy, supporting sustainability projects, tracking ESG objectives and KPIs, and helping embed ESG principles across the business Collecting, analysing and reporting ESG and carbon data, maintaining dashboards and reporting systems, and producing performance updates for senior leadership and key stakeholders Supporting environmental initiatives including carbon reduction planning, energy and resource efficiency projects, social value programmes, and employee engagement activities across the Group Working closely with operational teams to strengthen ESG governance, support customer and tender requirements, maintain compliance with evolving reporting standards, and drive continual improvement Can you show experience in some of these areas Experience working within ESG, sustainability, environmental management or a similar role, with an understanding of carbon reporting and sustainability principles Strong analytical skills with experience producing reports, dashboards and performance data using Microsoft Excel, Power BI and Office 365 applications Experience coordinating projects across multiple stakeholders, with excellent communication skills and the ability to build positive working relationships across the organisation Knowledge of ESG reporting frameworks, sustainability programmes or standards such as CDP, EcoVadis, SEDEX, SECR, ISO 14001 or IEMA qualifications would be advantageous If you feel you have the skills and drive to make an impact, even if you don't meet every requirement above, we'd still love to hear from you. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical and vertical transport divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to influence sustainability across our growing Group, contribute to meaningful environmental and social initiatives, and help shape the responsible business practices that underpin our long-term success.
Aug 15, 2026
Full time
At Complii, we are on the lookout for an ESG Coordinator to support the development and delivery of our Environmental, Social and Governance (ESG) strategy across the Group. This role focuses on driving sustainability, supporting responsible business practices, and helping us achieve our environmental, social and governance objectives while working closely with teams across our diverse service divisions. You will play an important role in embedding ESG principles across the Group, supporting carbon reduction programmes, sustainability reporting, governance activities, and social value initiatives. From day one, you'll be working alongside experienced colleagues to help shape our ESG agenda, improve performance, and ensure we continue to meet the expectations of our customers, regulators, investors, and employees. What you receive for joining us We believe in rewarding expertise and commitment, which is why we offer an excellent salary including 25 days holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with experienced leaders who value continuous improvement, professional development, and high standards of delivery. Here is a look at some of the things you will be doing Coordinating the delivery of our Group ESG Strategy, supporting sustainability projects, tracking ESG objectives and KPIs, and helping embed ESG principles across the business Collecting, analysing and reporting ESG and carbon data, maintaining dashboards and reporting systems, and producing performance updates for senior leadership and key stakeholders Supporting environmental initiatives including carbon reduction planning, energy and resource efficiency projects, social value programmes, and employee engagement activities across the Group Working closely with operational teams to strengthen ESG governance, support customer and tender requirements, maintain compliance with evolving reporting standards, and drive continual improvement Can you show experience in some of these areas Experience working within ESG, sustainability, environmental management or a similar role, with an understanding of carbon reporting and sustainability principles Strong analytical skills with experience producing reports, dashboards and performance data using Microsoft Excel, Power BI and Office 365 applications Experience coordinating projects across multiple stakeholders, with excellent communication skills and the ability to build positive working relationships across the organisation Knowledge of ESG reporting frameworks, sustainability programmes or standards such as CDP, EcoVadis, SEDEX, SECR, ISO 14001 or IEMA qualifications would be advantageous If you feel you have the skills and drive to make an impact, even if you don't meet every requirement above, we'd still love to hear from you. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical and vertical transport divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to influence sustainability across our growing Group, contribute to meaningful environmental and social initiatives, and help shape the responsible business practices that underpin our long-term success.
At Complii, we are on the lookout for an ESG Coordinator to support the development and delivery of our Environmental, Social and Governance (ESG) strategy across the Group. This role focuses on driving sustainability, supporting responsible business practices, and helping us achieve our environmental, social and governance objectives while working closely with teams across our diverse service divisions. You will play an important role in embedding ESG principles across the Group, supporting carbon reduction programmes, sustainability reporting, governance activities, and social value initiatives. From day one, you'll be working alongside experienced colleagues to help shape our ESG agenda, improve performance, and ensure we continue to meet the expectations of our customers, regulators, investors, and employees. What you receive for joining us We believe in rewarding expertise and commitment, which is why we offer an excellent salary including 25 days holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with experienced leaders who value continuous improvement, professional development, and high standards of delivery. Here is a look at some of the things you will be doing Coordinating the delivery of our Group ESG Strategy, supporting sustainability projects, tracking ESG objectives and KPIs, and helping embed ESG principles across the business Collecting, analysing and reporting ESG and carbon data, maintaining dashboards and reporting systems, and producing performance updates for senior leadership and key stakeholders Supporting environmental initiatives including carbon reduction planning, energy and resource efficiency projects, social value programmes, and employee engagement activities across the Group Working closely with operational teams to strengthen ESG governance, support customer and tender requirements, maintain compliance with evolving reporting standards, and drive continual improvement Can you show experience in some of these areas Experience working within ESG, sustainability, environmental management or a similar role, with an understanding of carbon reporting and sustainability principles Strong analytical skills with experience producing reports, dashboards and performance data using Microsoft Excel, Power BI and Office 365 applications Experience coordinating projects across multiple stakeholders, with excellent communication skills and the ability to build positive working relationships across the organisation Knowledge of ESG reporting frameworks, sustainability programmes or standards such as CDP, EcoVadis, SEDEX, SECR, ISO 14001 or IEMA qualifications would be advantageous If you feel you have the skills and drive to make an impact, even if you don't meet every requirement above, we'd still love to hear from you. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical and vertical transport divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to influence sustainability across our growing Group, contribute to meaningful environmental and social initiatives, and help shape the responsible business practices that underpin our long-term success.
Aug 15, 2026
Full time
At Complii, we are on the lookout for an ESG Coordinator to support the development and delivery of our Environmental, Social and Governance (ESG) strategy across the Group. This role focuses on driving sustainability, supporting responsible business practices, and helping us achieve our environmental, social and governance objectives while working closely with teams across our diverse service divisions. You will play an important role in embedding ESG principles across the Group, supporting carbon reduction programmes, sustainability reporting, governance activities, and social value initiatives. From day one, you'll be working alongside experienced colleagues to help shape our ESG agenda, improve performance, and ensure we continue to meet the expectations of our customers, regulators, investors, and employees. What you receive for joining us We believe in rewarding expertise and commitment, which is why we offer an excellent salary including 25 days holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with experienced leaders who value continuous improvement, professional development, and high standards of delivery. Here is a look at some of the things you will be doing Coordinating the delivery of our Group ESG Strategy, supporting sustainability projects, tracking ESG objectives and KPIs, and helping embed ESG principles across the business Collecting, analysing and reporting ESG and carbon data, maintaining dashboards and reporting systems, and producing performance updates for senior leadership and key stakeholders Supporting environmental initiatives including carbon reduction planning, energy and resource efficiency projects, social value programmes, and employee engagement activities across the Group Working closely with operational teams to strengthen ESG governance, support customer and tender requirements, maintain compliance with evolving reporting standards, and drive continual improvement Can you show experience in some of these areas Experience working within ESG, sustainability, environmental management or a similar role, with an understanding of carbon reporting and sustainability principles Strong analytical skills with experience producing reports, dashboards and performance data using Microsoft Excel, Power BI and Office 365 applications Experience coordinating projects across multiple stakeholders, with excellent communication skills and the ability to build positive working relationships across the organisation Knowledge of ESG reporting frameworks, sustainability programmes or standards such as CDP, EcoVadis, SEDEX, SECR, ISO 14001 or IEMA qualifications would be advantageous If you feel you have the skills and drive to make an impact, even if you don't meet every requirement above, we'd still love to hear from you. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical and vertical transport divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to influence sustainability across our growing Group, contribute to meaningful environmental and social initiatives, and help shape the responsible business practices that underpin our long-term success.
National Account Coordinator 31,064pa, NN17 1QE, 33 days holiday, 8am-5pm Monday to Friday, Bupa Health Cash Plan. Pension, Permanent Due to continued success and expansion, a head office location of a national industrial service provider has an exciting opportunity for a National Account Coordinator to join their operations team. You will be managing mainly 3 key national customers accounts across the UK and Ireland: Managing all administration support for site resident engineers Dealing with all in coming communications via telephone and email from large account customers, providing a high standard of customer service Providing first-line technical support, and liaising with company engineers when required Processing weekly time-sheets for engineers payroll Raising job-sheets and invoices for engineers services Compile, produce and analysis weekly reports for Senior Management Provide administration support to other internal departments, and other depots based throughout the UK We would expect the successful National Account Coordinator to be able to demonstrate a good work working knowledge of Microsoft Office, including Excel. Be an excellent communicator, and have a confident, internal and external customer focused manner with a positive, proactive attitude. You will be supported to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within Customer Account Manager, Service Administrator or Customer Coordinator from a technical or hire environment. You will be joining the UK head office of a company that has been established for nearly 40 years, and has an enviable reputation in their field of services. Working directly with the National Operations Manager, this role offers variety on a daily basis. The organisation name is synonymous with delivering outstanding quality services, and they are keen to recruit a National Account Coordinator who strives to offer the same. 33 days paid holiday per year Monday to Friday 8am to 5pm 31,064pa Pension & Health Care plan after qualifying period Permanent Immediate start Please contact Alicia to discuss this role further or click apply to forward an up to date copy of your CV Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy. Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.
Aug 15, 2026
Full time
National Account Coordinator 31,064pa, NN17 1QE, 33 days holiday, 8am-5pm Monday to Friday, Bupa Health Cash Plan. Pension, Permanent Due to continued success and expansion, a head office location of a national industrial service provider has an exciting opportunity for a National Account Coordinator to join their operations team. You will be managing mainly 3 key national customers accounts across the UK and Ireland: Managing all administration support for site resident engineers Dealing with all in coming communications via telephone and email from large account customers, providing a high standard of customer service Providing first-line technical support, and liaising with company engineers when required Processing weekly time-sheets for engineers payroll Raising job-sheets and invoices for engineers services Compile, produce and analysis weekly reports for Senior Management Provide administration support to other internal departments, and other depots based throughout the UK We would expect the successful National Account Coordinator to be able to demonstrate a good work working knowledge of Microsoft Office, including Excel. Be an excellent communicator, and have a confident, internal and external customer focused manner with a positive, proactive attitude. You will be supported to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within Customer Account Manager, Service Administrator or Customer Coordinator from a technical or hire environment. You will be joining the UK head office of a company that has been established for nearly 40 years, and has an enviable reputation in their field of services. Working directly with the National Operations Manager, this role offers variety on a daily basis. The organisation name is synonymous with delivering outstanding quality services, and they are keen to recruit a National Account Coordinator who strives to offer the same. 33 days paid holiday per year Monday to Friday 8am to 5pm 31,064pa Pension & Health Care plan after qualifying period Permanent Immediate start Please contact Alicia to discuss this role further or click apply to forward an up to date copy of your CV Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy. Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Aug 15, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
As Office Coordinator you will be joining a family owned and run beautiful rural estate. The estate receives more than 100,000 visitors a year and hosts a wide range programme of events including festivals, weddings, film location, corporate and private parties. The role is full time, permanent working on site in Henley-on-Thames offering a salary of up to 28,000 with standard office hours Monday to Friday. Purpose of the role: Reporting to the General Manager, you will be supporting the administration function of the estate office, commercial let offices and business operations. Key Responsibilities and Accountabilities for the Office Coordinator: Being first point of contact for enquiries Facilities administration Historic house management: liaising with architects, other advisers and conservation specialists as required Manage the ticketing system, group bookings and corporate event bookings Overseeing maintenance and utility agreements for the house, office and parkland Fleet management including lease agreements, MOTs, servicing etc Act as intermediary for property portfolio, liaise with leaseholders for commercial and residential properties, coordinating repairs and refurbishment projects Support with Health & Safety activities Maintain CRM database Source goods and services as required Assist with updating and maintaining the website including e-newsletter Support with planning inhouse events, interacting with external hirers, liaising with organisers, helping with supervision of event staff and contractors Responding to booking enquiries, taking bookings, maintain spreadsheets detailing catering requirements Key Skills Required for the Office Coordinator: Strong organised administration experience Ability to work on multiple projects simultaneously High levels of accuracy and attention to detail Confident communicator with high levels of customer care Ability to build positive working relationships with internal and external teams Adaptable in a changing environment Proficient in Microsoft Office, file management systems Experience of ticket booking systems would be an advantage Own transport due to remote location What's in it for you? Offering a salary of up to 28,000 standard office hours Monday to Friday, discounts on food and events. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.
Aug 15, 2026
Full time
As Office Coordinator you will be joining a family owned and run beautiful rural estate. The estate receives more than 100,000 visitors a year and hosts a wide range programme of events including festivals, weddings, film location, corporate and private parties. The role is full time, permanent working on site in Henley-on-Thames offering a salary of up to 28,000 with standard office hours Monday to Friday. Purpose of the role: Reporting to the General Manager, you will be supporting the administration function of the estate office, commercial let offices and business operations. Key Responsibilities and Accountabilities for the Office Coordinator: Being first point of contact for enquiries Facilities administration Historic house management: liaising with architects, other advisers and conservation specialists as required Manage the ticketing system, group bookings and corporate event bookings Overseeing maintenance and utility agreements for the house, office and parkland Fleet management including lease agreements, MOTs, servicing etc Act as intermediary for property portfolio, liaise with leaseholders for commercial and residential properties, coordinating repairs and refurbishment projects Support with Health & Safety activities Maintain CRM database Source goods and services as required Assist with updating and maintaining the website including e-newsletter Support with planning inhouse events, interacting with external hirers, liaising with organisers, helping with supervision of event staff and contractors Responding to booking enquiries, taking bookings, maintain spreadsheets detailing catering requirements Key Skills Required for the Office Coordinator: Strong organised administration experience Ability to work on multiple projects simultaneously High levels of accuracy and attention to detail Confident communicator with high levels of customer care Ability to build positive working relationships with internal and external teams Adaptable in a changing environment Proficient in Microsoft Office, file management systems Experience of ticket booking systems would be an advantage Own transport due to remote location What's in it for you? Offering a salary of up to 28,000 standard office hours Monday to Friday, discounts on food and events. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.
Sales & Marketing Coordinator Armthorpe, Doncaster (Office Based) Up To 35,000 A fantastic opportunity has arisen to join a growing, ambitious business where you'll gain exposure across business development, marketing, bid management and commercial operations. This isn't a role where you'll be pigeonholed into one discipline. You'll work directly alongside senior leadership, playing a key role in winning new business, supporting major client relationships and driving the company's marketing activity. If you're organised, commercially minded and enjoy variety, this is an ideal first step into a long-term commercial career. The Role Researching and identifying new business opportunities through procurement and tender portals. Supporting the preparation of bids, tenders and pre-qualification questionnaires. Building and maintaining a comprehensive bid library and ensuring company documentation remains compliant and up to date. Coordinating marketing campaigns and email communications to both existing and prospective clients. Managing social media activity across LinkedIn, Facebook and Instagram. Producing marketing content, updating company literature and supporting brand awareness initiatives. Maintaining CRM records and assisting with business development activity. Researching markets, competitors and potential customers. Supporting exhibitions, networking events and wider commercial projects. Working with AI tools and helping introduce new efficiencies across the business. About You This would be a fantastic opportunity for someone working in a Sales Administrator, Marketing Administrator, Marketing Assistant, Business Support Administrator, Business Development Coordinator, Sales Support Administrator, Sales Assistant or similar role. Educated to degree level in Business, Marketing, Communications or a related subject is desirable. An excellent communicator with strong written skills. Highly organised with exceptional attention to detail. Commercially curious and keen to learn. Confident managing multiple projects and deadlines. Comfortable using Microsoft Office. Any experience with Canva, Adobe Creative Suite, CRM systems, social media management, email marketing platforms or AI tools would be advantageous, but isn't essential. What's On Offer Salary up to 35K depending on experience. Monday-Friday, 9:00am-5:00pm. Genuine career development working alongside experienced commercial professionals. Exposure to business development, marketing, bids, tenders and strategic projects. A varied role with excellent long-term progression opportunities. Comprehensive benefits package including health support, employee assistance programme, wellbeing initiatives, referral incentives and ongoing training & development. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Aug 15, 2026
Full time
Sales & Marketing Coordinator Armthorpe, Doncaster (Office Based) Up To 35,000 A fantastic opportunity has arisen to join a growing, ambitious business where you'll gain exposure across business development, marketing, bid management and commercial operations. This isn't a role where you'll be pigeonholed into one discipline. You'll work directly alongside senior leadership, playing a key role in winning new business, supporting major client relationships and driving the company's marketing activity. If you're organised, commercially minded and enjoy variety, this is an ideal first step into a long-term commercial career. The Role Researching and identifying new business opportunities through procurement and tender portals. Supporting the preparation of bids, tenders and pre-qualification questionnaires. Building and maintaining a comprehensive bid library and ensuring company documentation remains compliant and up to date. Coordinating marketing campaigns and email communications to both existing and prospective clients. Managing social media activity across LinkedIn, Facebook and Instagram. Producing marketing content, updating company literature and supporting brand awareness initiatives. Maintaining CRM records and assisting with business development activity. Researching markets, competitors and potential customers. Supporting exhibitions, networking events and wider commercial projects. Working with AI tools and helping introduce new efficiencies across the business. About You This would be a fantastic opportunity for someone working in a Sales Administrator, Marketing Administrator, Marketing Assistant, Business Support Administrator, Business Development Coordinator, Sales Support Administrator, Sales Assistant or similar role. Educated to degree level in Business, Marketing, Communications or a related subject is desirable. An excellent communicator with strong written skills. Highly organised with exceptional attention to detail. Commercially curious and keen to learn. Confident managing multiple projects and deadlines. Comfortable using Microsoft Office. Any experience with Canva, Adobe Creative Suite, CRM systems, social media management, email marketing platforms or AI tools would be advantageous, but isn't essential. What's On Offer Salary up to 35K depending on experience. Monday-Friday, 9:00am-5:00pm. Genuine career development working alongside experienced commercial professionals. Exposure to business development, marketing, bids, tenders and strategic projects. A varied role with excellent long-term progression opportunities. Comprehensive benefits package including health support, employee assistance programme, wellbeing initiatives, referral incentives and ongoing training & development. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Customer Engagement Coordinator Nottingham, Clifton 29,539 - 34,613 per annum Do you enjoy working with people and making a real difference in local communities? Are you confident building relationships, organising events and encouraging others to get involved? If so, we'd love to hear from you. We're looking for a Customer Engagement Specialist to help ensure our customers have a genuine voice in shaping the services we provide. This is a varied, hands-on role where you'll spend time out in our communities, speaking with customers, organising events, and gathering valuable feedback that helps us improve what we do. What you'll be doing Planning and delivering community events, engagement activities, and consultations. Building relationships with customers and encouraging them to get involved in shaping our services. Gathering feedback through surveys, focus groups, workshops, and other engagement methods. Analysing customer insight and presenting findings to help inform decision-making. Working with colleagues across the organisation to increase participation and ensure a broad range of customer voices are heard. Using community data and local knowledge to identify trends and target engagement opportunities. Supporting campaigns and initiatives on key issues affecting our customers and communities. We're looking for someone with experience in a customer-facing role who is organised, proactive, and comfortable communicating with people from a wide range of backgrounds. You'll have strong interpersonal skills, an interest in community engagement, and the ability to collect and interpret customer feedback to help drive improvements. A good understanding of social housing, customer involvement, and consultation methods is essential, along with knowledge of the Tenant Involvement and Empowerment Standard. You'll also need strong IT, literacy, and numeracy skills, a full driving licence, and access to a vehicle. Flexibility to attend occasional evening meetings is required. Ideally, you'll hold a Chartered Institute of Housing Level 3 qualification (or equivalent), although we're also happy to hear from candidates who are willing to work towards this through continued professional development. Why join us? This is a fantastic opportunity to help shape services, strengthen communities, and ensure customers are at the heart of decision-making. You'll join a supportive team that values collaboration, fresh ideas, and making a positive difference. NCHA is committed to being an inclusive employer and welcomes applications from all backgrounds. We particularly encourage applications from people from ethnic minority communities, LGBTQ+ communities, and women, who are currently underrepresented within our workforce.
Aug 15, 2026
Full time
Customer Engagement Coordinator Nottingham, Clifton 29,539 - 34,613 per annum Do you enjoy working with people and making a real difference in local communities? Are you confident building relationships, organising events and encouraging others to get involved? If so, we'd love to hear from you. We're looking for a Customer Engagement Specialist to help ensure our customers have a genuine voice in shaping the services we provide. This is a varied, hands-on role where you'll spend time out in our communities, speaking with customers, organising events, and gathering valuable feedback that helps us improve what we do. What you'll be doing Planning and delivering community events, engagement activities, and consultations. Building relationships with customers and encouraging them to get involved in shaping our services. Gathering feedback through surveys, focus groups, workshops, and other engagement methods. Analysing customer insight and presenting findings to help inform decision-making. Working with colleagues across the organisation to increase participation and ensure a broad range of customer voices are heard. Using community data and local knowledge to identify trends and target engagement opportunities. Supporting campaigns and initiatives on key issues affecting our customers and communities. We're looking for someone with experience in a customer-facing role who is organised, proactive, and comfortable communicating with people from a wide range of backgrounds. You'll have strong interpersonal skills, an interest in community engagement, and the ability to collect and interpret customer feedback to help drive improvements. A good understanding of social housing, customer involvement, and consultation methods is essential, along with knowledge of the Tenant Involvement and Empowerment Standard. You'll also need strong IT, literacy, and numeracy skills, a full driving licence, and access to a vehicle. Flexibility to attend occasional evening meetings is required. Ideally, you'll hold a Chartered Institute of Housing Level 3 qualification (or equivalent), although we're also happy to hear from candidates who are willing to work towards this through continued professional development. Why join us? This is a fantastic opportunity to help shape services, strengthen communities, and ensure customers are at the heart of decision-making. You'll join a supportive team that values collaboration, fresh ideas, and making a positive difference. NCHA is committed to being an inclusive employer and welcomes applications from all backgrounds. We particularly encourage applications from people from ethnic minority communities, LGBTQ+ communities, and women, who are currently underrepresented within our workforce.
Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 15, 2026
Contractor
Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Success Manager Customer Service Manager Operations Coordinator Customer Relationship Manager Customer Support Manager Bridport, Dorset Up to 40,000 per annum Monday to Friday 8am-4:30pm Permanent Introduction Acorn by Synergie is recruiting on behalf of a rapidly growing scientific services organisation for a Customer Success Manager to join their office-based team in Bridport . Supporting pharmaceutical, medical device, and research companies across the UK and US, our client provides essential testing, inspection, calibration services, specialist equipment parts, and air filtration solutions. This is an excellent opportunity for someone with strong customer service, administration, or operational experience who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer support while ensuring operational excellence. Key Duties Customer Support & Communication Act as the main point of contact for customer enquiries and requests. Respond to customer queries professionally and promptly. Support the resolution of scheduling, reporting, and billing issues. Build and maintain strong customer relationships through excellent communication. Invoicing & Billing Support Prepare quotations and final costings for recurring customer visits. Support monthly and ad hoc invoicing processes. Ensure invoices are accurate and issued on time. Investigate and resolve billing discrepancies. Assist with accounts receivable follow-up where required. Report Review & Quality Control Review technician reports for accuracy, completeness, and presentation. Cross-check completed reports against scheduled works. Ensure documentation meets company quality standards before being issued to customers. Coordinate report updates and corrections with technicians. Operational & Administrative Support Coordinate customer jobs and technician schedules. Provide administrative support to field-based teams. Maintain accurate records, documentation, and internal workflows. Raise purchase orders and coordinate equipment logistics. Support audit preparation and ISO compliance activities. Assist with general office operations, including office supplies and vehicle coordination. Help ensure the smooth running of day-to-day business operations. Requirements Essential One to four years' experience within customer service, administration, operations, or coordination. Strong Microsoft Office skills, particularly Microsoft Excel. Excellent communication and organisational skills. High attention to detail. Proactive approach with the ability to manage multiple priorities. Ability to work collaboratively within a fast-paced environment. Desirable Experience with invoicing, scheduling, or reporting. Experience using CRM, billing, or scheduling systems. Knowledge of quality management systems or ISO environments. What We Offer Salary of up to 40,000 per annum . Permanent, full-time position. Monday to Friday working pattern. Office-based role in Bridport. Opportunity to join a rapidly growing scientific services organisation. Friendly, collaborative, and supportive working environment. Ongoing training and career development opportunities. Interested? If you're looking for your next opportunity as a Customer Success Manager , Customer Service Manager , Operations Coordinator , Customer Relationship Manager , or Customer Support Manager in Bridport , apply today with your up-to-date CV for immediate consideration. Acorn by Synergie acts as an employment agency for permanent recruitment.
Aug 15, 2026
Full time
Customer Success Manager Customer Service Manager Operations Coordinator Customer Relationship Manager Customer Support Manager Bridport, Dorset Up to 40,000 per annum Monday to Friday 8am-4:30pm Permanent Introduction Acorn by Synergie is recruiting on behalf of a rapidly growing scientific services organisation for a Customer Success Manager to join their office-based team in Bridport . Supporting pharmaceutical, medical device, and research companies across the UK and US, our client provides essential testing, inspection, calibration services, specialist equipment parts, and air filtration solutions. This is an excellent opportunity for someone with strong customer service, administration, or operational experience who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer support while ensuring operational excellence. Key Duties Customer Support & Communication Act as the main point of contact for customer enquiries and requests. Respond to customer queries professionally and promptly. Support the resolution of scheduling, reporting, and billing issues. Build and maintain strong customer relationships through excellent communication. Invoicing & Billing Support Prepare quotations and final costings for recurring customer visits. Support monthly and ad hoc invoicing processes. Ensure invoices are accurate and issued on time. Investigate and resolve billing discrepancies. Assist with accounts receivable follow-up where required. Report Review & Quality Control Review technician reports for accuracy, completeness, and presentation. Cross-check completed reports against scheduled works. Ensure documentation meets company quality standards before being issued to customers. Coordinate report updates and corrections with technicians. Operational & Administrative Support Coordinate customer jobs and technician schedules. Provide administrative support to field-based teams. Maintain accurate records, documentation, and internal workflows. Raise purchase orders and coordinate equipment logistics. Support audit preparation and ISO compliance activities. Assist with general office operations, including office supplies and vehicle coordination. Help ensure the smooth running of day-to-day business operations. Requirements Essential One to four years' experience within customer service, administration, operations, or coordination. Strong Microsoft Office skills, particularly Microsoft Excel. Excellent communication and organisational skills. High attention to detail. Proactive approach with the ability to manage multiple priorities. Ability to work collaboratively within a fast-paced environment. Desirable Experience with invoicing, scheduling, or reporting. Experience using CRM, billing, or scheduling systems. Knowledge of quality management systems or ISO environments. What We Offer Salary of up to 40,000 per annum . Permanent, full-time position. Monday to Friday working pattern. Office-based role in Bridport. Opportunity to join a rapidly growing scientific services organisation. Friendly, collaborative, and supportive working environment. Ongoing training and career development opportunities. Interested? If you're looking for your next opportunity as a Customer Success Manager , Customer Service Manager , Operations Coordinator , Customer Relationship Manager , or Customer Support Manager in Bridport , apply today with your up-to-date CV for immediate consideration. Acorn by Synergie acts as an employment agency for permanent recruitment.
Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
Aug 15, 2026
Full time
Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
We're looking for an organised, proactive, and customer-focused Service Coordinator to join our busy Service team. This is a varied and rewarding role where no two days are the same. You'll be the key point of contact for a portfolio of customers, coordinating service and remedial works, supporting engineers, preparing quotations, and building strong customer relationships. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer service, we'd love to hear from you. The Role As a Service Coordinator, you'll play a vital role in ensuring customers receive an outstanding experience from initial enquiry through to the completion of service works. Your responsibilities will include: Managing your own portfolio of customers and acting as their main point of contact. Building strong customer relationships through excellent service and proactive communication. Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently. Producing accurate quotations for service contracts, renewals, contract uplifts and additional works. Identifying opportunities to promote additional products and services where appropriate. Preparing RAMS and associated service documentation. Ordering parts and raising purchase orders with suppliers. Maintaining accurate customer records, service contracts and CRM information. Producing daily and weekly reports to support the Service team. Assisting with forecasting engineer workloads by monitoring service contracts and upcoming jobs. Working closely with colleagues across multiple departments to ensure a seamless customer experience. What We're Looking For We're looking for someone who enjoys building relationships, has excellent organisational skills, and can confidently manage multiple priorities. You'll ideally have: Previous administration and account management experience within a fast-paced environment. Excellent customer service and relationship-building skills. Strong organisational and time management abilities. The ability to prioritise a busy workload and meet deadlines. Excellent written and verbal communication skills. Good IT skills and experience using CRM systems (or the ability to learn new systems quickly). Strong attention to detail and accuracy. A positive, proactive approach and genuine passion for helping customers. What You'll Receive Competitive salary of £26,000 - £28,000 per annum 25 days annual leave plus bank holidays increasing with length of service Private Pension Free parking Company social events
Aug 15, 2026
Full time
We're looking for an organised, proactive, and customer-focused Service Coordinator to join our busy Service team. This is a varied and rewarding role where no two days are the same. You'll be the key point of contact for a portfolio of customers, coordinating service and remedial works, supporting engineers, preparing quotations, and building strong customer relationships. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer service, we'd love to hear from you. The Role As a Service Coordinator, you'll play a vital role in ensuring customers receive an outstanding experience from initial enquiry through to the completion of service works. Your responsibilities will include: Managing your own portfolio of customers and acting as their main point of contact. Building strong customer relationships through excellent service and proactive communication. Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently. Producing accurate quotations for service contracts, renewals, contract uplifts and additional works. Identifying opportunities to promote additional products and services where appropriate. Preparing RAMS and associated service documentation. Ordering parts and raising purchase orders with suppliers. Maintaining accurate customer records, service contracts and CRM information. Producing daily and weekly reports to support the Service team. Assisting with forecasting engineer workloads by monitoring service contracts and upcoming jobs. Working closely with colleagues across multiple departments to ensure a seamless customer experience. What We're Looking For We're looking for someone who enjoys building relationships, has excellent organisational skills, and can confidently manage multiple priorities. You'll ideally have: Previous administration and account management experience within a fast-paced environment. Excellent customer service and relationship-building skills. Strong organisational and time management abilities. The ability to prioritise a busy workload and meet deadlines. Excellent written and verbal communication skills. Good IT skills and experience using CRM systems (or the ability to learn new systems quickly). Strong attention to detail and accuracy. A positive, proactive approach and genuine passion for helping customers. What You'll Receive Competitive salary of £26,000 - £28,000 per annum 25 days annual leave plus bank holidays increasing with length of service Private Pension Free parking Company social events
Office Administrator Repair Centre Cirencester GL7 30 hrs per week Up to £23,400 per annum Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity . Why join the Motofix family? Trusted by Premium Brands: Approved by some of the world s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover. Customer Experience: Our repair centre teams consistently achieve an Excellent Trustpilot rating for the service they deliver. Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business. What We Offer Excellent salary 30 days annual leave (inclusive of bank holidays) Workplace pension scheme Free Training and Development Employee long service rewards Employee well-being services Free uniform (and PPE) Life insurance About the Role As an Office Administrator, you will play a key role in supporting the Repair Centre Manager and ensuring the smooth running of office and front of house operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch. You will also take ownership of HR-related administrative duties, time and attendance records, and training coordination for the wider group. This is an exciting opportunity for a highly experienced administrator who thrives in a fast-paced, customer-focused environment. Key Responsibilities Enhance office productivity and efficiency through proactive administration. Provide PA support to the Branch Manager, ensuring seamless daily operations. Collate time and attendance records, ensuring accuracy and compliance. Organise and coordinate staff meetings, ensuring clear communication and follow-up actions. Assist with employee review meetings, ensuring documentation is up to date. Plan and organise site meetings, coordinating agendas and materials. Support recruitment processes, including interview scheduling and HR administration. Act as Training Coordinator, ensuring accurate training records are maintained. Support site BSi, Manufacture, Health & Safety compliance records. Act as cover for front of house and ensure exceptional customer experiences. About You You are a highly experienced Office Administrator with a positive, outgoing personality and the ability to engage confidently with individuals at all levels. You are committed to excellence, highly detail-oriented, and take pride in delivering a high level of customer service and administrative support. This role is ideal for someone who wants to make a difference, take on new challenges, and continuously develop their skills in a dynamic, professional environment. What We Look For A team player who can work independently with minimal supervision. Ability to prioritise workload effectively in a fast-paced environment. Strong IT skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Excellent organisational and administrative skills with a high level of attention to detail. Strong communication skills, with confidence when dealing with colleagues and customers. Full UK Driving Licence, with willingness to travel when required. Previous frontline customer service experience Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days.
Aug 15, 2026
Full time
Office Administrator Repair Centre Cirencester GL7 30 hrs per week Up to £23,400 per annum Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity . Why join the Motofix family? Trusted by Premium Brands: Approved by some of the world s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover. Customer Experience: Our repair centre teams consistently achieve an Excellent Trustpilot rating for the service they deliver. Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business. What We Offer Excellent salary 30 days annual leave (inclusive of bank holidays) Workplace pension scheme Free Training and Development Employee long service rewards Employee well-being services Free uniform (and PPE) Life insurance About the Role As an Office Administrator, you will play a key role in supporting the Repair Centre Manager and ensuring the smooth running of office and front of house operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch. You will also take ownership of HR-related administrative duties, time and attendance records, and training coordination for the wider group. This is an exciting opportunity for a highly experienced administrator who thrives in a fast-paced, customer-focused environment. Key Responsibilities Enhance office productivity and efficiency through proactive administration. Provide PA support to the Branch Manager, ensuring seamless daily operations. Collate time and attendance records, ensuring accuracy and compliance. Organise and coordinate staff meetings, ensuring clear communication and follow-up actions. Assist with employee review meetings, ensuring documentation is up to date. Plan and organise site meetings, coordinating agendas and materials. Support recruitment processes, including interview scheduling and HR administration. Act as Training Coordinator, ensuring accurate training records are maintained. Support site BSi, Manufacture, Health & Safety compliance records. Act as cover for front of house and ensure exceptional customer experiences. About You You are a highly experienced Office Administrator with a positive, outgoing personality and the ability to engage confidently with individuals at all levels. You are committed to excellence, highly detail-oriented, and take pride in delivering a high level of customer service and administrative support. This role is ideal for someone who wants to make a difference, take on new challenges, and continuously develop their skills in a dynamic, professional environment. What We Look For A team player who can work independently with minimal supervision. Ability to prioritise workload effectively in a fast-paced environment. Strong IT skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Excellent organisational and administrative skills with a high level of attention to detail. Strong communication skills, with confidence when dealing with colleagues and customers. Full UK Driving Licence, with willingness to travel when required. Previous frontline customer service experience Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days.
FGS Industrial Facilities Management
Bexleyheath, Kent
Job Title: Contract Co-ordinator Location: Thames Road DA1 5QJ / Footscray Salary: Competitive Job type: Full time, Permanent Working Hours / Pattern: 42.5 hours per week, Monday to Friday About Us FGS Industrial Facilities Management is a Kent based multi-skilled business capable of responding to the needs of industrial clients and their sites. Through our proven track record, our can-do attitude, we are committed to providing bespoke industrial cleaning services, tailored to our clients' needs. The Role The Contractor Coordinator is responsible for the safe, compliant, and efficient operation of Household Waste Recycling Centres (HWRCs) through the effective coordination and management of contractors, site activities, and operational performance. The role ensures all activities are conducted in accordance with Health & Safety legislation, environmental permits, company policies, and contractual obligations while delivering excellent customer service and maintaining operational standards. Responsibilities Coordinate the daily operation of HWRC sites to ensure safe and efficient service delivery. Manage contractor attendance, performance, and adherence to contractual requirements. Monitor site productivity, throughput, recycling performance, and service standards. Support resource planning, including labour, plant, and equipment requirements. Ensure sites are maintained to a high standard of housekeeping and presentation. Monitor site opening and closing procedures and ensure operational continuity. Investigate operational issues and implement corrective actions where required. Assist with mobilisation of new contracts and operational improvements. Support with the growth of Industrial Cleaning element within the business. Promote a positive safety culture across all HWRC operations. Ensure compliance with Health & Safety at Work Act, Environmental Protection legislation, and company procedures. Conduct routine site inspections, audits, and safety observations. Review and approve Risk Assessments and Method Statements (RAMS). Lead accident, incident, and near-miss investigations and ensure corrective actions are completed. Ensure compliance with Environmental Permits, Waste Management Licences, and Duty of Care requirements. Monitor waste segregation, storage, and handling processes. Maintain accurate operational, environmental, and compliance records. Support regulatory inspections by local authorities and environmental agencies. Ensure all waste movements are correctly documented and recorded. Coordinate corrective actions arising from audits and inspections. Ensure contractors meet all statutory and contractual compliance requirements. Coordinate safety briefings, toolbox talks, and operational communications. Monitor contractor compliance with safe systems of work and permit-to-work procedures. Ensure all emergency arrangements and first aid provisions remain effective. Act as a point of contact for site contractors and service providers. Monitor contractor performance against KPIs and Service Level Agreements (SLAs). Conduct contractor inductions and ensure competency requirements are met. Review contractor documentation including training records, insurance certificates, and RAMS. Manage contractor performance reviews and compliance meetings. Escalate contractor performance issues and support resolution processes. Develop professional relationships with clients, local authorities, contractors, and site teams. Respond to customer complaints, enquiries, and operational issues in a timely manner. Prepare operational reports and performance updates for management. Support client meetings and contract review discussions. Deliver high standards of customer service and stakeholder engagement. Report and billing function on all sites ensuring accuracy of billing and data supplied. This role requires regular travel between HWRC sites and may involve occasional out-of-hours support to meet operational requirements. About you Essential Requirements: IOSH Managing Safely. Full UK Driving Licence. Excellent organisational and planning skills. Strong communication and stakeholder management abilities. Good problem-solving and decision-making skills. Competent in Microsoft Office applications and system based apps Ability to work independently and manage competing priorities. Strong attention to detail with a compliance-focused approach. Leadership and team coordination skills. Safety-focused and compliance-driven. Professional and customer-oriented. Proactive and results-driven. Highly organised and dependable. Flexible and adaptable in a fast-paced operational environment. Committed to continuous improvement and operational excellence. Desirable Requirements: Waste Management qualification desirable (wammitab). Benefits Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job title of; HWRC Operations Coordinator, HWRC Site Supervisor, Waste Management Coordinator, Contractor Management
Aug 15, 2026
Full time
Job Title: Contract Co-ordinator Location: Thames Road DA1 5QJ / Footscray Salary: Competitive Job type: Full time, Permanent Working Hours / Pattern: 42.5 hours per week, Monday to Friday About Us FGS Industrial Facilities Management is a Kent based multi-skilled business capable of responding to the needs of industrial clients and their sites. Through our proven track record, our can-do attitude, we are committed to providing bespoke industrial cleaning services, tailored to our clients' needs. The Role The Contractor Coordinator is responsible for the safe, compliant, and efficient operation of Household Waste Recycling Centres (HWRCs) through the effective coordination and management of contractors, site activities, and operational performance. The role ensures all activities are conducted in accordance with Health & Safety legislation, environmental permits, company policies, and contractual obligations while delivering excellent customer service and maintaining operational standards. Responsibilities Coordinate the daily operation of HWRC sites to ensure safe and efficient service delivery. Manage contractor attendance, performance, and adherence to contractual requirements. Monitor site productivity, throughput, recycling performance, and service standards. Support resource planning, including labour, plant, and equipment requirements. Ensure sites are maintained to a high standard of housekeeping and presentation. Monitor site opening and closing procedures and ensure operational continuity. Investigate operational issues and implement corrective actions where required. Assist with mobilisation of new contracts and operational improvements. Support with the growth of Industrial Cleaning element within the business. Promote a positive safety culture across all HWRC operations. Ensure compliance with Health & Safety at Work Act, Environmental Protection legislation, and company procedures. Conduct routine site inspections, audits, and safety observations. Review and approve Risk Assessments and Method Statements (RAMS). Lead accident, incident, and near-miss investigations and ensure corrective actions are completed. Ensure compliance with Environmental Permits, Waste Management Licences, and Duty of Care requirements. Monitor waste segregation, storage, and handling processes. Maintain accurate operational, environmental, and compliance records. Support regulatory inspections by local authorities and environmental agencies. Ensure all waste movements are correctly documented and recorded. Coordinate corrective actions arising from audits and inspections. Ensure contractors meet all statutory and contractual compliance requirements. Coordinate safety briefings, toolbox talks, and operational communications. Monitor contractor compliance with safe systems of work and permit-to-work procedures. Ensure all emergency arrangements and first aid provisions remain effective. Act as a point of contact for site contractors and service providers. Monitor contractor performance against KPIs and Service Level Agreements (SLAs). Conduct contractor inductions and ensure competency requirements are met. Review contractor documentation including training records, insurance certificates, and RAMS. Manage contractor performance reviews and compliance meetings. Escalate contractor performance issues and support resolution processes. Develop professional relationships with clients, local authorities, contractors, and site teams. Respond to customer complaints, enquiries, and operational issues in a timely manner. Prepare operational reports and performance updates for management. Support client meetings and contract review discussions. Deliver high standards of customer service and stakeholder engagement. Report and billing function on all sites ensuring accuracy of billing and data supplied. This role requires regular travel between HWRC sites and may involve occasional out-of-hours support to meet operational requirements. About you Essential Requirements: IOSH Managing Safely. Full UK Driving Licence. Excellent organisational and planning skills. Strong communication and stakeholder management abilities. Good problem-solving and decision-making skills. Competent in Microsoft Office applications and system based apps Ability to work independently and manage competing priorities. Strong attention to detail with a compliance-focused approach. Leadership and team coordination skills. Safety-focused and compliance-driven. Professional and customer-oriented. Proactive and results-driven. Highly organised and dependable. Flexible and adaptable in a fast-paced operational environment. Committed to continuous improvement and operational excellence. Desirable Requirements: Waste Management qualification desirable (wammitab). Benefits Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job title of; HWRC Operations Coordinator, HWRC Site Supervisor, Waste Management Coordinator, Contractor Management
Our client is an iconic British brand, and they have been relocating families and businesses locally and across the world for over 400 years. They are seeking a dedicated and enthusiastic individual to join their Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations. The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills. YOUR RESPONSIBILITIES: Respond to customer enquiries via phone, email and live chat in a timely and professional manner Be available and own responsibility for your customer s experience throughout their moving journey Provide accurate information about products and services addressing customer s needs and concerns Maximise revenue through upselling optional extra products and services Always maintain excellent customer service and communication standards, whilst working to KPI s ensuring targets are met Ability to problem solve to achieve a positive customer outcome Collaborate with team members to improve customer service processes and outcomes Follow up with customers to ensure their issues are resolved and are satisfied with the service Stay up to date with product knowledge, company polices and industry trends KEY AREAS OF FOCUS: Effective management of all incoming calls and enquiries Recording of clear and accurate information provided by customer s Convert a customer initial enquiry into a quotation for the customers move Promote the company brand by encouraging customers to share their experiences on review platforms Meeting productivity goals by being targeted on the number of moves managed each month Effective cost control through customer interaction and excellent customer service Methodical approach to post move satisfaction IDEAL SKILLS & EXPERIENCE: A customer centric approach and attitude. The ability to actively listen and show empathy and understanding at all levels Excellent verbal and written communication skills Ability to manage customer queries appropriately and efficiently Be enthusiastic, self-motivated and positive in your approach. Have excellent organisational skills with the ability to prioritise workload and multitask Exhibits flexibility, be adaptable to change Excellent time management, with the ability to work well under pressure A passion for completing all tasks to the highest standard and be driven by results Proficient IT skills Office, Word, Excel
Aug 15, 2026
Full time
Our client is an iconic British brand, and they have been relocating families and businesses locally and across the world for over 400 years. They are seeking a dedicated and enthusiastic individual to join their Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations. The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills. YOUR RESPONSIBILITIES: Respond to customer enquiries via phone, email and live chat in a timely and professional manner Be available and own responsibility for your customer s experience throughout their moving journey Provide accurate information about products and services addressing customer s needs and concerns Maximise revenue through upselling optional extra products and services Always maintain excellent customer service and communication standards, whilst working to KPI s ensuring targets are met Ability to problem solve to achieve a positive customer outcome Collaborate with team members to improve customer service processes and outcomes Follow up with customers to ensure their issues are resolved and are satisfied with the service Stay up to date with product knowledge, company polices and industry trends KEY AREAS OF FOCUS: Effective management of all incoming calls and enquiries Recording of clear and accurate information provided by customer s Convert a customer initial enquiry into a quotation for the customers move Promote the company brand by encouraging customers to share their experiences on review platforms Meeting productivity goals by being targeted on the number of moves managed each month Effective cost control through customer interaction and excellent customer service Methodical approach to post move satisfaction IDEAL SKILLS & EXPERIENCE: A customer centric approach and attitude. The ability to actively listen and show empathy and understanding at all levels Excellent verbal and written communication skills Ability to manage customer queries appropriately and efficiently Be enthusiastic, self-motivated and positive in your approach. Have excellent organisational skills with the ability to prioritise workload and multitask Exhibits flexibility, be adaptable to change Excellent time management, with the ability to work well under pressure A passion for completing all tasks to the highest standard and be driven by results Proficient IT skills Office, Word, Excel
