2136 jobs found

Customer Service Advisor (4 on/ 4 off days) Salary: 13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping-stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 04.09.26 + 07.09.26 Face to Face interview on site Start Date - 21.09.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - 15.34 p/h Training - 2 weeks on site Job Role : -Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choice Key Skills : Excellent customer service experience Strong understanding of customer service processes Consistently providing a high level of service Excellent communication skills written and verbal Ability to adapt to change Ability to work as part of a team as well as independently Experience of working with MS Word and Excel This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to (url removed) or call (phone number removed)

Customer Service Advisor (4 on/ 4 off nights) Salary: 16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days) Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

If you like getting stuck into technical detail rather than just answering the phone, here's a role where architects and contractors actually want your input. About the company Rapid Access Ltd manufactures access panels and riser doors from its site in Nuneaton, supplying architects, contractors and facilities teams across the UK construction sector. The Technical Department sits at the centre of the business, working alongside Sales, Estimating, Design and Production on every enquiry that comes in. The role This role is the technical point of contact for customers, architects, contractors and colleagues across the business. You'll make sure product recommendations are accurate, practical and backed by the right evidence, working closely with Sales, Estimating, Design and Production day to day. You'll Advise customers, architects and contractors on the right product for their project Support product specifications and project enquiries with accurate technical input Help customers select the appropriate product for their application Assist with product testing and certification activity Maintain clear, accurate technical documentation and product information Work closely with Sales, Estimating, Design and Production to keep information consistent Help maintain high technical standards across the business What you'll bring Essential: Confidence interpreting technical drawings and specification information Useful, not essential: Experience in construction products, technical support or manufacturing Knowledge of fire, acoustic, smoke or airtightness performance Familiarity with technical certification processes Exposure to CAD Relevant British and European Standards Benefits & culture Financial: £27,378 per annum, based on a 39-hour week. Development: hands-on exposure to product testing and certification, with room to build detailed technical and industry knowledge over time. Flexibility and wellbeing: to be confirmed with the client before this goes live. Working arrangements Location : Nuneaton, Warwickshire Fully on-site Contract: Permanent Full-time 39 hours per week How to apply Ready to put your technical know-how to real use? Click apply and send your CV. We'll be in touch to talk through the role and what's next.

Customer Service Advisor Wanted! Based in Halesowen Monday to Friday 8am - 5pm (Office based) 12.71 per hour. Temporary to Permanent To excel in this role, you should have excellent customer service and organisational skills, be proactive, and have the ability to multitask effectively. The ideal candidate will have previous experience in an customer-focussed role. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications. If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised. Responsibilities: Establish a full understanding of the customer account. Maintain consistent contact with the customer and inform them on all relevant developments. Provide the highest levels of customer service and go above and beyond to meet requirements. Record and update all customer information onto the internal CRM system. Provide regular check in's and up to date order/account status information. Understand and capture any account issues/complaints or otherwise and manage accordingly. Collate customer experience information to obtain feedback. Relay customer experience information to the Customer Services Manager, RSM's, and ASM's as applicable. If you are ready to take on this exciting challenge, don't miss out! Apply now and seize the opportunity to join their team. Simply click the 'Apply' button and submit your CV. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15796

Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. Job Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary bench marking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Internal Client Departments Build strong relationships with Partners, Heads of Department and line managers to support business performance and employee engagement. Provide practical and commercially focused advice on employee relations, performance management, employment legislation and organisational change. Manage absence processes, including sickness monitoring, occupational health referrals and attendance reviews. Oversee all employee life cycle activity, including on boarding, probation reviews, promotions, transfers and offboarding. Conduct exit interviews and analyse feedback to identify trends and opportunities for improvement. Manage probation processes, ensuring timely reviews and confirmation of employment outcomes. Support employees and managers through maternity, paternity, adoption and other family-related leave processes. Coordinate and monitor appraisal processes, identifying learning and development needs across the business. Manage employee recognition initiatives and service milestone programmes. Provide employment, mortgage and tenancy references. Support recruitment activities, including drafting job descriptions, interviewing candidates and managing offer processes. Collaborate with leaders to identify and deliver learning and development initiatives aligned with business objectives. HR Systems and Management Information Oversee the effective use and administration of HR systems and employee data. Manage relationships with HR system providers and external suppliers. Ensure HR information published across business platforms remains accurate and up to date. Maintain the quality, integrity and accuracy of HR management information and reporting. Support diversity and inclusion reporting, including Gender Pay Gap and workforce diversity data. Produce regular workforce analytics, including turnover, retention, headcount and absence reporting. Provide meaningful people data insights to support business decision-making. Trainee Recruitment & Development Lead all aspects of trainee recruitment and early careers programmes. Act as the primary point of contact for trainee and graduate recruitment activities. Manage the organisation's trainee and vacation scheme attraction strategy, advertising campaigns and employer branding activities. Organise and oversee vacation schemes, including candidate attraction, assessment, onboarding, programme delivery and feedback. Manage training contract recruitment, including shortlisting, psychometric testing, assessment centres, interviews and offer management. Develop and continuously improve assessment centre methodology and selection processes. Coordinate trainee induction programmes and development initiatives. Manage trainee seat rotations, qualification pathways and career progression planning. Monitor trainee performance and proactively address development or performance concerns. Oversee trainee appraisal and feedback processes. Build and maintain relationships with future trainees and educational partners. Manage professional learning programmes and support individuals through qualification requirements. Professional Qualifications & Accreditations Manage professional practising certificate renewal processes and related compliance requirements. Provide guidance and support to employees pursuing professional qualifications. Maintain professional regulatory records and ensure compliance with relevant standards. Coordinate diversity reporting and regulatory submissions. Support organisational accreditation programmes and compliance audits from an HR perspective. Review and update people policies and procedures to maintain compliance with regulatory and industry best practice requirements. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer service advisor 12-Month Fixed-Term Contract Location : Durham Hourly Rate : 13.45 - 18.90(Overtime rate ) Various shift patterns You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need Awr rate incease to 13.57 Benefits will include vouchers for Star performance Free coffee and tea available onsite We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service. Role Overview as a Customer service advisor You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism. Key Responsibilities as a Customer service advisor Process inbound and outbound calls, emails, and customer enquiries in line with established procedures Accurately complete transactions and maintain up-to-date records, both digital and manual Prioritise and manage daily workloads effectively to meet deadlines Escalate non-routine queries or issues appropriately Collaborate with colleagues to support overall team performance Provide general administrative assistance as required Ensure compliance with internal controls and audit requirements Essential Skills & Experience as a Customer service advisor Strong attention to detail and accuracy in record-keeping Proven ability to work effectively in a team-based or structured environment Excellent interpersonal and communication skills Strong organisational and time management abilities Demonstrated commitment to delivering high-quality customer service Ability to follow defined processes and procedures consistently Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Noodle Talent Partners are delighted to be working with a fantastic Financial Services firm in Norwich, recruiting for the position of Financial Services Administrator , to join the team, either on a 1 year contract Full time, or Permanently on a part time basis. Please note, existing experience within Financial Services is required. Typical working hours are Monday to Friday between 9am-5pm. Flexibility available. Within this role you will work within a close-knit, friendly administration team, providing support to Financial Advisors and ensuring client's receive an exceptional service at all times, coordinating administrative tasks and other ad-hoc tasks on a daily basis. Handling client communications and enquiries via email and phone, providing high standards of service whilst building strong relationships with partners and other contacts. Provide administrative and technical support to Advisers, accurately managing administration tasks and client records Ensure compliance protocols are followed and assisting with compliance tasks Responsible for business submission using inhouse software Supporting with diary management and coordinating appointments Preparation of meeting documentation and follow up client meeting notes Processing updates to client records, handling documents and collating information to update client packs (mixture of both paper and digital) Ensuring smooth journeys for all clients and that every interaction is managed in a positive manner We are looking for candidates with existing experience in financial services (IFA) at varying levels, with strong organisational and prioritisation skills, high levels of attention to detail, excellent communication skills, a friendly team-working attitude, and ability to use intiative to handle their workload effectively. There could be opportunities to progress within this firm for the right candidate. A generous package is on offer, including: Salary between 26,000- 32,000 dependant on experience Between 23-25 days annual leave plus bank holidays Opportunity to earn more holiday through time in lieu Potential for study support 10% employer contribution Health Cash Plan Employee Assistance Programme Life Assurance in Service Free Parking Onsite Eye Test Contribution Sick Pay Scheme Opportunities for development if interested Paid Volunteering days A supportive, friendly and motivating team and more Please apply online with your updated CV as soon as possible if you're interested in this great opportunity. Contact Talent Partners for more information. Financial Services IFA Estate Planning Wealth Administration Client Services

HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. ob Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary benchmarking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Consortium Professional Recruitment are working with an established and growing engineering supplies business to recruit an Internal Sales Advisor to join their team. This is a varied role where you ll manage customer enquiries, support existing accounts and work closely with colleagues across the wider sales function. Previous experience within engineering or technical products would be an advantage, but it certainly isn t essential. What matters most is that you re confident dealing with customers, organised in your approach and keen to learn. What you ll be doing: Working as part of a supportive sales team, your responsibilities will include: Managing customer enquiries received by telephone and email, from initial request through to order processing. Looking after a portfolio of customer accounts and developing strong, positive working relationships. Preparing quotations and ensuring customers receive accurate and competitive information. Keeping customers updated on orders, availability and delivery timescales. Monitoring outstanding and back orders and helping resolve any issues that arise. Raising purchase orders and supporting the purchasing process where required. Working closely with the external sales team to identify and support customer opportunities. Assisting with tenders, promotions and other sales activity across the business. You ll become an important point of contact for customers and play a key part in ensuring they receive a responsive, reliable and professional service. What we re looking for: We d be interested in hearing from candidates with experience in internal sales, sales administration, account support, customer service or a similar commercial environment. You ll ideally bring: Strong communication skills and confidence dealing with customers by telephone and email. The ability to build lasting relationships and understand individual customer requirements. A well-organised approach, with good attention to detail. The ability to manage multiple enquiries and priorities effectively. A proactive attitude and willingness to take ownership of customer queries. A team-focused approach and a genuine commitment to delivering excellent service. Experience within engineering, industrial supplies, distribution or technical products would be beneficial, although full product knowledge is not expected from day one. Salary and Benefits The package includes: Salary from £30,000 per annum. Full-time, permanent employment, working 40 hours per week. One Saturday morning in every four, paid as overtime. 25 days annual leave, plus an additional day off for your birthday. Company pension. Death in Service benefit. The opportunity to join an established, supportive business offering long-term development and progression. Interested? This Internal Sales Advisor vacancy is being managed by Consortium Professional Recruitment, a trusted recruitment partner with a Human First approach. If you have a background in sales support, customer service or account management and are looking for a role where you can develop your knowledge and build long-term customer relationships, we d be pleased to hear from you. Please apply with an up-to-date CV. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed).

Customer Service Advisor Trainer Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do Schedule training across the service desk Update the Client training database Identification and analysis of training courses required with steer from the Line Manger Delivering and facilitating training courses to new starters Ensure new starters readiness to go live in line with Client requirements Co-ordinate course attendance Identify and communicate any areas of improvement Ensure quality of new and existing user documentation and training materials Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders What you'll bring Previous experience in a Service Desk/ Training role Excellent written and verbal communication skills Good MS Office skills Organised, self-motivated, creative thinker, team player Ability to work independently without close supervision If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Our Public Sector client based in Lincoln, requires several Customer Services Advisors to join their busy Children's Services Team, providing a wide range of Business Support Services within their customer services centre. Due to the nature of the service, flexibility is required.Working hours are between 8:00am and 6:00pm, Monday to Friday. The hourly rates for this role are 12.76 per hour, and the role is due to run for a minimum of 12 weeks, with a potential opportunity to extend. This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children. As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value. The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care. The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential. To be successful in this role you will need to: A passion for delivering excellent customer service Outstanding verbal and written communication skills The ability to build rapport quickly and gather information effectively over the telephone Strong listening skills and attention to detail The ability to type effectively and accurately whilst talking on the phone Professional curiosity and confidence in asking probing questions when appropriate The ability to remain calm and focused in sensitive situations A resilient and compassionate approach Good organisational skills and the ability to present information in a logical and structured way Flexibility and adaptability within a busy service environment Good IT skills, including competence in Microsoft Office applications and Windows Please send you CV in the first instance to (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton. As a Customer Service Advisor , you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally. Responsibilities of a Customer Service Advisor: • Handle customer enquiries via telephone and email in a professional manner • Process all customer orders and maintain accurate and up-to-date records • Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery • Assist the internal Sales team with administrative duties and phone cover during peak times • Carry out additional ad-hoc duties as required to support the business. The ideal Customer Service Advisor: • Prior customer service experience, ideally within manufacturing • Excellent written and verbal communication skills and ability to communicate effectively • Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy • Strong organisational, prioritising and problem-solving skills • Conscientious, self-motivated, and able to work independently • Strong team-working skills, contributing positively to a collaborative environment • Patient, polite, and assertive approach The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more! If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Silverstone. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Porsche to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Our client is a well-established professional services business based in the Sutton Coldfield area, supporting a diverse portfolio of clients across a wide range of sectors. You will join a friendly and experienced team, delivering high-quality, commercially focused support to existing clients. The successful candidate will be confident handling complex and sensitive matters, able to work independently, and capable of implementing effective systems and processes to ensure an efficient and professional service. HR Advisor Responsibilities: Act as a key point of contact for general and people-related enquiries, providing a professional and responsive service. Manage a varied and frequently changing employee relations caseload. Prepare and maintain documentation, including policies, procedures, contracts, correspondence and paperwork relating to formal processes. Provide guidance on absence management and support both formal and informal workplace meetings. Conduct investigations into disciplinary, grievance, attendance and capability matters, producing clear reports and recommendations. Attend formal hearings when required to present findings and advise those involved on the correct process. Coordinate arrangements for meetings and hearings, including scheduling, invitations, documentation and meeting packs. Maintain accurate employee records, databases and internal systems, ensuring effective processes are followed. Travel occasionally to other local sites to provide in-person support. Assist with general administrative duties to support the smooth day-to-day running of the business. HR Advisor Skills and Experience: At least three years' experience providing professional HR advice and support. Strong employee relations experience, including advising, coaching and influencing managers. CIPD Level 3 or Level 5 qualification, or currently working towards one. Confident and professional communication skills, both over the telephone and in person. Advanced Microsoft Office skills, particularly Word, Excel and PowerPoint. Strong administrative and organisational skills, with experience implementing effective systems and processes.

We are currently looking to recruit a Temp to Perm Customer Service Advisor for our successful client, who offer long term development and opportunities for all. This is a temporary to permanent opportunity for the right candidate. To be considered for the role, you ll require the following essentials: Proven experience of providing excellent customer service Problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Good working knowledge of CRMs Within this position, you ll also be: The main focus will be to deal with a range of customer enquiries via telephone and email Ensuring a 1st time solutions approach to each call Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £13.31 per hour plus Over time if desired Shifts available between 8am and 6pm and will include some weekend working Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Business in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

HR Advisor - Professional Services Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment. The Role As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors. You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles. Key Responsibilities Deliver accurate, legally compliant HR and employment law advice with a strong customer focus Build trusted, long-term relationships with clients at every interaction Meet personal and departmental KPIs and SLAs Respond to client queries promptly and professionally within contractual timeframes Provide clear options and innovative solutions tailored to each client's business Maintain detailed, accurate case notes on internal systems Support clients with documentation, implementation guidance, and ad-hoc letter drafting Ensure advice aligns with client contracts, policies, and terms & conditions Stay up to date with legislative changes, best practice, and ACAS guidance What You'll Bring Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes. Strong working knowledge of UK employment law, HR best practice, and ACAS guidance A proactive, solutions-focused mindset with creative problem-solving ability Confidence working in a fast-paced, KPI-driven professional services environment Excellent written and verbal communication skills Ability to prioritise workload and work autonomously when required Professional, adaptable, and resilient under pressure Strong attention to detail and accuracy Competent with MS Office and case management systems Enthusiasm for building client relationships Why Join? Join a market-leading, award-winning organisation with global backing Clear career progression and development opportunities High-quality training and ongoing learning Collaborative, supportive team culture Exposure to a wide variety of complex and interesting client cases Qualification opportunities (L7 CIPD Accreditation) 50025BG1R9 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Team Manager Derbyshire (Hybrid Working Available) £40,000 - £50,000 per annum Permanent Full-time Our client is a well-established and growing law firm specialising in Private Client services, including Wills, Probate and Estate Planning. They are seeking an experienced Probate Team Manager to lead a high-performing team of legal professionals, ensuring exceptional client service, technical excellence and strong commercial performance. This is an excellent opportunity for a qualified legal professional who enjoys mentoring others while remaining hands-on with technical probate work. The Role As Probate Team Manager, you'll oversee the performance, development and technical supervision of a team of Probate Legal Advisors, ensuring matters progress efficiently while maintaining the highest standards of legal compliance and client care. Alongside leading your team, you'll retain a small personal caseload to ensure your technical knowledge remains current and continue to support the delivery of high-quality probate services. Key Responsibilities Leadership & Team Management Lead, motivate and develop a team of Probate Legal Advisors. Drive individual and team performance against agreed KPIs and service standards. Deliver regular coaching, mentoring and performance reviews. Identify training needs and support ongoing professional development. Conduct regular case reviews and quality assurance checks. Assist with recruitment, onboarding and development of new team members. Work collaboratively with other department managers to ensure operational success. Legal & Compliance Provide technical supervision and guidance to your team. Manage a small personal caseload of probate matters. Ensure compliance with SRA regulations and internal policies. Monitor legal quality, risk management and file progression. Keep up to date with changes in probate legislation and best practice. Support continuous improvement across legal processes and procedures. Client Service Ensure clients receive a professional, compassionate and efficient service throughout the probate process. Support the resolution of complex client queries and complaints. Work with internal teams to manage workloads and client expectations. Promote a culture focused on outstanding client care and service excellence. Performance & Operations Monitor team workloads, work in progress and case progression. Drive productivity, billing performance and departmental KPIs. Produce accurate management reports and performance data. Identify opportunities to improve efficiency and service delivery. Support the firm's continued growth through effective people management and operational excellence. About You To be successful in this role, you will have: Significant experience within Wills, Probate and Private Client law. Previous experience supervising or managing legal professionals. Excellent coaching, mentoring and leadership skills. Strong technical knowledge of probate law and compliance requirements. Excellent organisational and communication skills. A proactive, solutions-focused approach with the ability to motivate others. Experience managing KPIs, workloads and performance within a legal environment. What's on Offer Competitive salary of £40,000-£50,000. Hybrid working available. Ongoing professional development and career progression. Supportive and collaborative working environment. Opportunity to lead and shape a growing Probate department. Pension scheme and generous holiday allowance. If you're an experienced Private Client professional looking to take the next step in your leadership career, we'd love to hear from you.