146 jobs found

Facilities Helpdesk Administrator £24,000 - £26,000 Medway An exciting opportunity has arisen for an organised and proactive Facilities Helpdesk Administrator to join a busy Facilities Management team in Kent. Working as part of a collaborative helpdesk function, you will provide essential administrative and operational support across Hard Facilities Management contracts. You will play a key role in coordinating engineers and subcontractors, managing reactive and planned maintenance tasks, updating CAFM systems, processing quotations and purchase orders, and ensuring works are completed within agreed service levels. This is a fast-paced and varied position, ideal for someone who enjoys coordinating people, managing competing priorities and keeping things moving. Strong organisation, communication and attention to detail will be essential as you work closely with engineers, contractors, colleagues and clients. Duties Include: Manage incoming maintenance requests and coordinate engineers and subcontractors to attend reactive works within agreed SLAs. Plan and coordinate engineering schedules, acting as a key point of contact for engineers and following up on outstanding information. Monitor jobs requiring additional resources, ensuring they are progressed promptly and rescheduled within required timescales. Coordinate materials and equipment required for jobs, ensuring all relevant information is accurately recorded. Track completed works and ensure work instructions, worksheets and dockets are returned, recorded and filed correctly. Review weekly performance reports and proactively follow up on outstanding tasks. Maintain accurate spreadsheets and records relating to quotations, out-of-hours works and ongoing job requests. Raise and manage purchase orders prior to works taking place, including amendments and uplifts where required. Support the administration of incoming and outgoing invoices on a weekly basis. Ensure all job information is accurately recorded within the CAFM/Helpdesk system and relevant shared folders. Keep engineers, contractors, colleagues and clients updated on the progress of works. Support Planned Preventative Maintenance (PPM) activity by monitoring schedules, collating check sheets and ensuring planned works are completed on allocated dates. Work proactively as part of the wider Facilities team, sharing information and supporting colleagues when required. The successful candidate will have: Excellent organisational and time-management skills, with the ability to prioritise competing demands. Strong communication and customer service skills. Confidence coordinating multiple engineers, contractors and maintenance requests. A good understanding of the importance of processes, deadlines and SLAs. Excellent attention to detail and accurate record-keeping skills. Good working knowledge of Microsoft Office, spreadsheets, task lists and reminder systems. Previous experience using a CAFM, Facilities Management or Helpdesk system would be advantageous. Previous experience within Facilities Management, maintenance coordination, scheduling or administration would be beneficial. This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and

Deployment Manager, Windows 11 Rollout Rate: 450 per day Umbrella IR35: Inside IR35 Contract: 3 months Location: South West London Working Pattern: 5 days per week onsite The Role We are looking for an experienced Deployment Manager to lead the onsite delivery of a large scale Windows 11 device migration programme. The programme involves the rollout of approximately 2,100 devices , and you will take responsibility for the day to day operational delivery, coordinating deployment engineers, rollout waves, business teams and end users. This is a hands on delivery leadership role requiring someone with a strong technical understanding of Windows 11 device deployments, Intune and Autopilot. Due to the nature of the rollout, you will be required onsite 5 days per week . Key Responsibilities Lead the onsite delivery of a large scale Windows 11 device rollout Manage and coordinate third party deployment engineers Plan and manage deployment waves across multiple departments and user groups Manage daily deployment schedules, appointments and rollout capacity Ensure devices, applications and users are ready ahead of each deployment wave Oversee Windows 11 device provisioning through Intune and Autopilot Act as the main point of contact between technical teams, business services and end users Manage deployment day technical issues, failed deployments and remediation Coordinate with Intune, application packaging, infrastructure and Service Desk teams Maintain live deployment trackers covering completed, outstanding, failed and deferred devices Monitor deployment volumes and progress against agreed targets Manage third party supplier and engineering performance Provide regular progress updates and reporting Maintain RAID logs and escalate risks, issues and dependencies Ensure device handover and deployment quality standards are maintained Essential Experience Proven experience leading large scale end user device deployments Strong experience delivering Windows 10 to Windows 11 migrations Experience managing technology rollouts of at least 500 devices Strong technical understanding of Microsoft Intune Experience with Windows Autopilot Good understanding of device provisioning, enrolment, application deployment and user profile setup Experience managing phased or wave based device deployments Experience leading or coordinating technical deployment engineers Strong deployment scheduling and resource planning experience Ability to troubleshoot and coordinate resolution of deployment issues Strong stakeholder management and end user communication skills Experience managing third party suppliers or technical delivery partners Experience maintaining deployment trackers, RAID logs and progress reporting Desirable Experience Local Government or wider Public Sector experience Previous experience delivering multi site device rollouts Application packaging knowledge SCCM experience PowerShell knowledge ITIL Foundation or equivalent This role would particularly suit a Technical Deployment Lead, Technical Rollout Lead, Windows 11 Deployment Lead, EUC Deployment Lead or experienced Deployment Manager with a strong technical background in enterprise device rollouts. Rates depend on experience and client requirements

Recruitment Consultant - 12 Month FTC (Potential to go Perm) Bristol - Hybrid (3 days office based) Up to 30,000 DOE + uncapped commission Car and driving licence required At Brook Street, recruitment is about more than filling jobs. It's about bringing the right people together so businesses can grow and people can build better working lives. If you're a recruiter who enjoys building relationships, developing client partnerships and making a difference through great recruitment, this could be your next step. You'll take ownership of your own Business Professional desk across the South West, including Exeter. Working closely with clients and candidates, you'll win new business, strengthen existing relationships and deliver recruitment solutions that make a real difference. You'll be trusted to run your desk your way, backed by the strength of the Brook Street brand, established tools and technology, a strong client base and a supportive team that wants you to succeed. Where great work comes together. That's Brook Street. And it's how we've supported people and businesses since 1946. What you'll be doing Running and growing your own recruitment desk. Building trusted relationships with local clients across the South West. Winning new business opportunities and developing existing accounts. Managing candidates from first conversation through to placement. Keeping your market knowledge and online presence sharp and relevant. Delivering consistent, high-quality recruitment support in a fast-moving environment. What you'll bring Proven experience in recruitment OR sales. A track record of building strong client and candidate relationships. Confidence managing your own workload and priorities. A calm, practical approach when plans change. Clear communication and a strong work ethic. A car and valid driving licence for client visits. What you'll get Competitive basic salary with uncapped commission and performance bonuses. Incentives, gift vouchers and high-performance rewards. 24 days' annual leave rising to 27 with service, plus your birthday off. Pension, holiday buy scheme, Employee Assistance Programme and family-friendly policies. Flexible benefits covering health, wellbeing, insurance and financial support. Save As You Earn and ManpowerGroup Rewards, including Tastecard and major retailer discounts. Regular recognition, Branch of the Year awards, early-finish Fridays once a month and team incentives. Why Brook Street Part of ManpowerGroup, named one of the world's most ethical companies for the 17th time, we do business the right way. You'll join a supportive team where people genuinely look out for each other, celebrate success and share knowledge. Alongside the freedom to grow your market, you'll have access to industry-leading tools, training and opportunities to develop your career across Brook Street and the wider ManpowerGroup family. Clear. Kind. Useful. That's Brook Street. You must live in the UK and have full right to work. We welcome all suitably qualified applicants and are proud to be a Disability Confident Employer. Take the next step today. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Logical Personnel Solutions is a £55m+ turnover business and one of leading agencies within many key sectors across the UK. With a strong background in delivering major projects, outages and shutdowns, we are looking to expand our Sheffield office by adding new and experienced Senior Recruitment Consultants to the team. Located just off J35 of the M1, we are ideally situated for quick and easy access to the motorway network. Essentially you will need: Minimum 2yrs experience in 360 recruitment sales Provable billing history Experience from within the White or Blue Collar temp/perm Engineering industry, Scaffold/Access or Industrial Services. UK driving licence preferred The role : You will have full autonomy to bring on both contract and/or permanent roles, with zero geographical restraints and free reign to build the desk in a 360 capacity. Developing prosperous business relationships with new and existing clients, to gain additional business and develop a profitable desk within the Engineering and/or Industrial Services sector(s) Managing your own client and candidate databases and delivering excellent, pro-active customer service, ensuring requirements are consistently met Filling vacancies to varying lead times as requested by the client, with suitably skilled candidates by sourcing the ideal candidates to place in client vacancies Growing your client and candidate base through telephone and face to face business development activity and advertising Maintaining our outstanding business reputation in all communications, through the delivery of a quality consultative service On offer: Competitive salary Leading commission structure 22 days holiday + stats Pension contribution Mileage expenses Mobile & laptop Access to job boards Free, onsite parking Spacious, friendly office environment This is an excellent opportunity to work for an independent, long established recruitment agency. Please contact for more info.

The Individual Giving Lead (Acquisition) sits within the Individual & Legacy Giving team and is responsible for raising funds through prize-led individual giving activity. The role leads the development and delivery of donor acquisition campaigns for prize - led products, creating compelling propositions that engage supporters through Guy's & St Thomas' Charity's prize-led fundraising products. The Individual Giving Lead for the prize - led programme manages integrated multi-channel marketing campaigns across online and offline channels, driving growth in player numbers, supporter value and long-term engagement. The role uses insight, testing and performance analysis to optimise campaign effectiveness, ensuring all activity is data-driven, compliant and delivers strong financial returns. Key Responsibilities Strategy & campaign leadership: Develop and deliver the prize-led acquisition campaigns with income and player acquisition targets. Identify growth opportunities within prize-led fundraising models. Manage campaign lifecycles from concept to evaluation. Campaign management & delivery: Create detailed project plans, briefs, schedules and budgets. Manage campaign timelines to ensure delivery on time and to income targets. Work across channels including direct mail, digital, paid social, DRTV (where relevant), email and telemarketing. Ensure all communications are on brand, accessible, and aligned with organisational values. Financial management & reporting: Manage campaign budgets and expenditure. • Monitor income and expenditure performance; provide reforecasts where required. Process POs and invoices in a timely and accurate manner. Produce performance reports analysing KPIs including response rate, CPA, retention and average gift. Make proactive, evidence-based recommendations to optimise performance. Supplier & agency management: Lead relationships with media agencies, External Lottery Manager, gaming suppliers, Professional Fundraising Organisations (PFOs), print and production partners. Negotiate contracts and ensure compliance requirements are met. Monitor supplier performance and conduct regular reviews. Support audit processes where required. Data, insight & compliance: Work closely with the Data team to ensure effective segmentation, targeting and testing. Use data intelligently to improve activity performance. Ensure all activity complies with: o Fundraising Regulator Code of Fundraising Practice o GDPR and UK Data Protection legislation Safeguarding principles o Gambling Commission regulations (where applicable to prize-led fundraising) Collaboration & leadership: Partner with Supporter Experience, Experience & Engagement, Finance, Procurement and Data teams. Act as a champion for innovation within acquisition fundraising. Contribute to a collaborative, inclusive and high-performing team culture. Represent Individual Giving professionally across internal stakeholder groups. Work in a hot desk environment, at least two days per week of meaningful time in the Foundation's office, plus time within a hospital or other sites as required. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. Skills, Knowledge and Expertise Skills, abilities, and attributes: Strong project management skills with the ability to manage multiple campaigns simultaneously. Excellent written and verbal communication skills. • Confident briefing and influencing internal stakeholders. Strong analytical skills with the ability to interpret data and apply insight. Proficiency in CRM databases, digital platforms and financial systems. Commercially astute and results-driven. Highly organised with strong attention to detail. Proactive and solutions-focused. Adaptable in a fast-paced, growth-oriented environment. Strong relationship builder with influencing capability. Committed to diversity, equity and inclusion. Strong campaign analysis and reporting capability. Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity, and building on people's different skills and talents to enhance the quality of their own and others' work. Knowledge, experience, and qualifications: Significant experience of delivering online and offline acquisition campaigns within Individual Giving. Strong track record of meeting or exceeding income targets. Experience managing multi-channel direct marketing campaigns (online and offline). Budget management and financial forecasting experience. Experience managing agencies and external suppliers. Understanding of relevant Fundraising Regulator codes, GDPR regulations, safeguarding principles, and ability to independently apply them to own campaigns and projects. Deep understanding of direct marketing acquisition principles and KPIs. Knowledge of GDPR, Data Protection Act 2018 and Fundraising Regulator requirements. Understanding of compliance requirements related to prize-led fundraising. Benefits Annual personal development budget Annual health and wellbeing personal allowance Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme

Experienced Driving Recruitment Consultant 28,000 - 35,000 per annum + uncapped commission Glasgow City Centre About this role A desk with established clients and volume to work on from day one. The freedom and support to build on it however you see fit. That's the opportunity waiting for the right Recruitment Consultant in our Glasgow city centre office. Search is a leading multi-discipline recruitment agency, backed by private equity and on an ambitious growth trajectory across our 13 specialisms and offices UK-wide. Our Driving and Logistics team has contracts in place with some of the biggest names in the logistics sector, giving you genuine volume to work on from your first week, recruiting across the central belt of Scotland. We're not looking for someone happy to simply service what's already there, though. We want a Consultant with the drive and commercial instinct to go out and win new business too, backed by full back-office support, including payroll and compliance handled for you, so your time stays focused on clients and candidates, not admin. If you've got a track record in driving or logistics temp recruitment, and want a desk with real business already on it, plus the platform to build your own on top, this is the role for you. Why join us? Step into a desk with contracts already in place with major logistics players, giving you genuine business to work on from day one. Recruit across the central belt of Scotland from our Glasgow city centre office, with real scope to grow your own client base alongside it. Full back-office support, including payroll and compliance handled for you, so you can focus on clients and candidates rather than admin. Join a business backed by private equity with genuinely ambitious growth plans, real investment, and real opportunity to grow your career alongside it. Grow your career with a clear development plan, backed by award-winning training and 1:1 coaching from our dedicated Talent Development team. What you'll be doing Manage the full recruitment process for driving and logistics clients across the central belt of Scotland, from taking the initial brief through to offer and placement. Work established contracts with major logistics clients, delivering a consistently high level of service to protect and grow those relationships. Proactively identify and pursue new business opportunities across the driving and logistics sector, using market knowledge, networking, and a genuine appetite for sales. Source, screen, and interview candidates for driving vacancies, including HGV Class 1 and 2 drivers and Transport Coordinators Manage the end-to-end candidate journey, providing a high level of service and keeping candidates engaged throughout the process. Keep accurate records on our internal CRM, tracking vacancies, candidates, and client activity. What we're looking for Proven experience as a Recruitment Consultant within the temp driving and transport sector. A genuine appetite for business development, comfortable picking up the phone, networking, and winning new clients, not just managing what's already there. A strong track record of managing the full recruitment process, from client brief through to placement. Strong communication skills, with the ability to build rapport and influence at all levels, from candidates through to senior client stakeholders. A proactive, resilient mindset, comfortable working to targets and managing a varied desk. How you'll benefit A lucrative, uncapped commission structure that rewards your performance. Full back-office support, including payroll and compliance, plus marketing support, so you can focus on what you do best. Access to premium recruitment tools, including industry-leading job boards. Comprehensive, ongoing training and development from our award-winning Talent Development team. Option to buy or sell holidays via salary sacrifice. Quarterly and Annual HighFlyers events, plus our annual European getaway for top performers. EV car benefit scheme via Tusker, and cycle to work scheme. Retail, gym, and lifestyle discounts, plus financial wellbeing support through Tastecard. To find out more about this opportunity, click Apply today or contact Katie Ball, Talent Acquisition Manager, at (url removed). Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Service Desk Manager - Managed Services Provider Location: Hybrid / London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder-management skills. A customer-focused approach with a commitment to delivering high-quality service. Ability to balance strategic thinking with hands-on operational involvement. Paying between £, depending on experience. Hybrid / London based. Must be eligible to work in the UK.

Company Profile CBRE is the global leader in commercial real estate services and investment. Through our HOST service platform, we create workplace experiences that deliver exceptional service and support to employees, visitors and clients. Job Title: Workplace Experience Reception Supervisor Based at 61 Southwark Street, London, the Workplace Experience Reception Supervisor is responsible for delivering an exceptional front-of-house experience whilst overseeing reception operations, workplace services and team performance. Reporting to the Workplace Experience Manager, this role acts as a key point of contact for employees, visitors and clients, ensuring a professional, welcoming and efficient workplace environment. Role Summary: Responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests. Acts as the first point of engagement for employees and visitors and creates a positive first impression of the organisation. Provides administrative and reception support including call handling, calendar scheduling and meeting coordination. Greets employees and announces clients, applicants and visitors. Conducts guest registration through badging software. Arranges escorts, visitor passes and parking validation as required. Assists with scheduling and preparing meeting and conference rooms. Coordinates meeting room setup and arranges projectors and conferencing equipment. Provides personal services to employees and guests including transportation arrangements, office wayfinding, refreshments, building tours and meeting support. Coordinates catering for meetings and events. Maintains the appearance of reception, conference rooms, caf areas and other common spaces. Requests housekeeping, building and equipment services when required. Provides support with mail services, event management, desk booking and bike locker management. Assists with onboarding activities including employee orientation, equipment ordering and first-day welcome procedures. Provides administrative support including meeting coordination, workplace equipment care and supply management. Responds to workplace experience requests and complaints. Ensures safety standards are met by workplace experience service providers. Manages facilities and office requests, escalating recurring issues where necessary. Manages reception stock and maintains optimum inventory levels. Promptly and efficiently deals with telephone calls. Takes and passes on accurate messages. Greets and interacts with visitors in line with HOST standards. Manages room and hospitality bookings. Monitors the workplace environment and reports hazards and cleaning issues. Sets up meeting rooms in line with Playbook standards. Arranges hospitality and catering requirements in line with approved procedures. Responsible for opening and securing the pantry. Responds to enquiries in a prompt and efficient manner. Anticipates customer needs and proactively offers assistance. Raises health and safety concerns immediately with management. Handles difficult requests and complaints professionally. Briefs the team in preparation for VIP visitors. Manages team rotas and holiday administration. Conducts return-to-work interviews and maintains absence records. Trains team members and coordinates development activities. Monitors team performance, recognising achievements and identifying areas for improvement. Collects operational data and maintains spreadsheets and reports. Participates in regular management meetings and provides operational updates. Produces weekly statistics and management reports. Provides meeting support, including minute taking where required. Experience Required: Degree or further education qualification preferred. Minimum of 1-2 years' experience within Front Desk, Concierge, Hospitality, Room Management or Customer Service environments. Experience within facilities management and/or dealing with suppliers and contractors would be advantageous. Strong communication skills with the ability to understand, interpret and present information effectively. Ability to respond professionally to client, employee and stakeholder enquiries and complaints. Good knowledge of financial terms and principles. Strong problem-solving skills and ability to work through complex situations. Intermediate proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, SharePoint, OneNote and Visio. Comfortable using digital tools, workplace applications, databases and mobile technologies. Results-oriented with a strong commitment to service excellence. Customer-focused with the ability to build strong relationships and meet customer needs. Demonstrates accountability, ownership and a commitment to achieving measurable outcomes. DISCLAIMER This job description is intended to outline the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. Duties may be amended to meet business requirements.

Title : Payroll Coordinator Location : Exeter, UK (Hybrid - 1 day per week onsite required) Contract : 2 years (24 Months) Working Pattern : Full-time (37 hours per week - Monday to Friday - 8:30 AM to 5:00 PM) Job Purpose We are seeking an experienced Payroll Coordinator to join our Employee Services team, delivering a comprehensive, accurate, and customer-focused payroll service to employees, managers, elected members, maintained schools, Multi Academy Trusts, and external public sector organisations. Working across multiple payrolls with varied terms and conditions, you will be responsible for ensuring payroll data is processed accurately and on time, supporting monthly payroll cycles, managing complex contractual and organisational changes, and providing expert advice on payroll legislation and employment matters. This role requires excellent attention to detail, strong problem-solving skills, and the ability to work to strict monthly deadlines while maintaining compliance with statutory requirements. Key Responsibilities Process payroll data accurately and efficiently using the HR and Payroll Management System (HRMS). Prepare and run multiple monthly payrolls, ensuring all payroll deadlines are achieved. Process contractual changes including salary amendments, redeployments, market supplements, restructures, TUPE transfers, and organisational changes. Perform complex payroll calculations including overpayments, sickness pay, family leave, annual leave, emergency payments, pension adjustments, and Third Party Accident Claims. Ensure Full Payment Submissions (FPS), BACS files, payslips, P45s, and statutory submissions to HM Revenue & Customs are completed accurately and on time. Maintain payroll calendars and coordinate payroll schedules to ensure all activities are completed within agreed timescales. Maintain organisational structures within the HRMS, including restructures, academisation, federation changes, and production of organisational charts. Complete employment checks for employees transferring under TUPE where required. Provide expert advice and support to employees, managers, schools, and external customers on payroll, pensions, taxation, National Insurance, salary calculations, annual leave, sickness, and employment-related queries. Respond professionally to telephone, email, and written enquiries, resolving complex payroll issues. Support User Acceptance Testing (UAT) for payroll system developments, upgrades, and enhancements. Train, coach, and mentor new members of the payroll team. Build strong relationships with internal departments and external customers, ensuring a high-quality payroll service. Assist in investigating and resolving customer complaints and service issues. Contribute to continuous improvement by reviewing payroll processes, policies, and procedures, recommending enhancements where appropriate. Ensure compliance with payroll legislation, HMRC regulations, organisational policies, and best practice. Deputise for the Payroll Team Leader when required. Essential Skills & Experience Previous experience working within a Payroll, HR, or Finance function. Strong payroll processing experience within a busy payroll environment. Experience working to strict deadlines while maintaining high levels of accuracy. Excellent customer service and helpdesk support experience within a large organisation. Good understanding of payroll legislation and HMRC regulations. Knowledge of payroll best practices and statutory compliance. Strong communication skills with the ability to explain complex payroll matters clearly. Good working knowledge of Microsoft Office, including strong Excel skills. Experience using HR and payroll systems. Excellent organisational, analytical, and problem-solving skills. Ability to work independently while contributing effectively within a team. Desirable Skills & Experience Experience working within the public sector. Experience using iTrent or similar HR and Payroll systems. Knowledge of payroll software maintenance, testing, and system upgrades. Payroll qualification or completion of a recognised payroll course. Evidence of continuing professional development (CPD). Knowledge of payroll operations, pay and grading, and employment compliance. Understanding of wider statutory employment legislation. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Ready to Own More Than the Ticket Queue? You've built solid 3rd Line infrastructure experience. You know how to get to the bottom of complex technical problems, understand the importance of security and you're ready for more ownership. This could be that step. Join Bulk , one of Europe's leading active nutrition brands, and take ownership across the infrastructure and cyber security environment supporting our fast-moving digital business. You'll work across cloud, networks, endpoints and security, strengthen our email security, help lead our upcoming Cyber Essentials project and tackle the security challenges that come with our rapidly evolving use of AI. We're ahead of the curve when it comes to building with AI, so you'll get extensive exposure to new tools, integrations and systems - with the freedom to get involved in other technical projects as the business evolves. If you're a strong 3rd Line Engineer with cyber security credentials who's ready to broaden your remit and take genuine ownership, we'd love to hear from you. The Role at a Glance IT Infrastructure & Cyber Security Engineer Colchester, Essex Hybrid - 3 Days Office / 2 Days Home Occasional out-of-hours working and travel to London will be required. Competitive Salary + Excellent Benefits Full Time Permanent Focus: Infrastructure Cyber Security Cloud AI Enablement Your Background / Skills: 3rd Line Engineering, IT Infrastructure, Cyber Security, Azure, Google Workspace, Networking, CrowdStrike, Cisco, VMware vSphere, Windows Server, Jamf, Intune, Incident Response, Cyber Essentials, AI Tooling Who We Are Bulk is on an incredible journey, with a mission to evolve from a manufacturing-led retailer into a destination brand for active nutrition. We're shaking up the sports nutrition industry through innovative products, disruptive marketing and bold digital thinking that encourages people to see our brand differently. We want passionate risk-takers. People who challenge our thinking, live and breathe digital and aren't afraid to find a better way of doing things. And as our technology continues to evolve - particularly through AI - we need the infrastructure and security behind it to evolve just as quickly. The Opportunity As our IT Infrastructure & Cyber Security Engineer, you'll take ownership of Bulk's infrastructure and cyber security environment, supported by our IT Service Desk Team Lead and wider team. This is a broad, hands-on technical role with some clear priorities. You'll help upgrade our email security, manage the security aspects of AI integration and take a leading role in our Cyber Essentials project next year. You'll also oversee infrastructure, security tooling, incident response, budgeting and contracting, while becoming a Tier 3 escalation point for complex issues that need deeper technical expertise. And we're not expecting you to walk through the door knowing every technology on our list. We're looking for someone with strong infrastructure foundations and genuine cyber security capability who can demonstrate experience across roughly 80% of our technical environment, with the curiosity and ability to pick up the rest. What You'll Be Doing Infrastructure • Manage and maintain Bulk s on-premise and cloud infrastructure, including Azure, Google Workspace, networks, firewalls and VPNs. • Ensure systems are secure, reliable, resilient and up to date. • Lead infrastructure projects from planning through to deployment, including budgets and contracts. • Provide Tier 3 support for complex issues and maintain clear technical documentation and handovers. • Support wider technical projects as business requirements evolve. Cyber Security • Develop and improve Bulk s security environment, with particular focus on email security. • Monitor, investigate and respond to security threats, incidents and data breaches. • Manage and optimise security technologies including SIEM, SOAR, EDR/MDR/XDR, CASB, ZTNA and SASE. • Lead Cyber Essentials activity and support wider compliance, including ISO 27001. • Assess vendor security and work with stakeholders to implement secure technology solutions. AI Tooling & Security • Support the secure adoption and scaling of AI tools across Bulk. • Manage AI platforms including Claude Code, GitHub Copilot, Codex-style tools, MCP servers, integrations and connectors. • Own user access, permissions and governance, applying least-privilege principles. • Support teams onboarding new AI technologies, balancing innovation and productivity with security and compliance. • Develop appropriate controls as agentic AI, MCP and connector-based technologies evolve. About You You're probably already operating at strong 3rd Line Engineer level and looking for the opportunity to take broader ownership across infrastructure and cyber security. You enjoy getting hands-on with technology, but you're also interested in the bigger picture - resilience, security, risk, projects and how technology can enable the business to move faster. You don't need to tick every technology box. Breadth, strong foundations and the ability to learn matter here. You'll likely bring: • Around 2-3 years' experience in a similar role, operating at 3rd Line Engineer level or equivalent. • At least one cyber security certification. • Hands-on experience across approximately 80% of the technologies and environments outlined within this advert. • Strong infrastructure experience spanning cloud and on-premise environments. • Good working knowledge of Azure, Google Workspace, networking, endpoint management and security. • Experience across technologies such as CrowdStrike, Cisco, VMware vSphere, Windows Server, Mac/Windows, Jamf, Intune, Automox and VPNs. • Strong security monitoring, incident response and threat-analysis knowledge, including IOC investigation and remediation. • Experience or knowledge of security frameworks and compliance, ideally including Cyber Essentials and ISO 27001. • The confidence and technical capability to handle complex Tier 3 escalations. • Strong problem-solving skills and a proactive approach to improving infrastructure and security. • Excellent communication skills and the confidence to work with colleagues, suppliers and senior leadership. • Willingness to undertake occasional out-of-hours work and travel to London. Even Better If You Bring • Hands-on experience administering AI coding or agent tools, including Claude Code, GitHub Copilot or Codex. • Experience configuring MCP servers, connectors, permissions and access controls. • Familiarity with emerging agentic AI infrastructure and its associated security considerations. • Experience working with Netskope. • Hands-on Netskope CASB/SSE experience covering areas such as SSL/TLS inspection, DLP, Zero Trust architecture, CASB policy design and SCIM-based provisioning. • ITIL or project management certification such as PRINCE2. • Additional cyber security certifications such as CISSP, CISM or CompTIA. Why Join Bulk ? This is a great opportunity if you're ready to move beyond traditional 3rd Line support and build broader experience across infrastructure, cyber security and AI. You'll have genuine ownership, support from the wider IT team and exposure to a broad technology landscape within a business that's actively embracing new ways of working. Because Bulk is already pushing ahead with AI, you'll also be solving security and infrastructure challenges that many businesses haven't encountered yet. You'll also enjoy: • Monthly Bulk Bank Benefits Allowance, including subsidised gym membership. • 60% discount on Bulk products. • Birthday day off. • PerkBox subscription. • Flexi Start. • Optional additional annual leave. • Teammate pension scheme. • Life Assurance. • Medicash. • Volunteering day. • Cycle to Work Scheme. • Enhanced maternity and paternity leave. • Workplace nursery scheme. • Fully stocked Bulk Pantry. • Happy Hour drinks fridge on Thursdays and Fridays. • Summer working hours. • Hybrid working - 3 days in the Colchester office / 2 days from home. Your Experience / Background / Previous Roles May Include 3rd Line Engineer, Senior 3rd Line Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Infrastructure & Security Engineer, IT Security Engineer, Systems & Security Engineer, Senior IT Engineer, Cloud Infrastructure Engineer, Cyber Security Engineer or Infrastructure Support Engineer. Apply Now If you've built strong 3rd Line foundations and you're ready for a role where you can take genuine ownership across infrastructure, cyber security and emerging AI technology, we'd love to hear from you. Bring your technical breadth, security mindset and curiosity about what's coming next - and help build the resilient, secure technology foundation behind Bulk's continued growth. Bulk is an equal opportunities employer and is committed to building a diverse and inclusive team. We welcome applications regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any other protected characteristic. Application notice We take your privacy seriously . click apply for full job details

Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, contract basis for an initial period of 6 months. Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work. This role is offered on a fully-remote basis. Key Responsibilities: Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults Attend client sites when required to fix onsite faults and hardware issues Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times Work on a mixture of dayto-day support and project work Act as the goto for any questions or queries from other Engineers Key Experience: A minimum of 3 years' experience in a similar IT-related role MSP experience is advantageous, although not essential Used to providing a high level of technical support to a range of clients Windows Server 2012 - 2022 Windows Desktop 7/11 Office 365 knowledge Networking ability - DNS / Routing / Switching VMware Azure Active Directory This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base. CVs are being reviewed, so please apply now for immediate consideration.

GBR Recruitment Ltd are delighted to be working exclusively with a leading specialist vehicle & specialist plant machinery business, recruiting for an experienced part time Purchase Ledger Clerk , to join their vehicle servicing & maintenance team, working on a busy service desk. Working part time across a 3 day working week, completing 18 hours per week, initially on a 4 months fixed term contract up until the end of December, with the potential to go permanent on a part time employed contract after that. Duties: Processing invoices for purchased goods & services Creating new supplier accounts Handling any purchase ledger queries Preparing & processing payments for all purchases Reconciliation of supplier accounts Query resolution Processing of staff expense claims & petty cash Assisting the finance / accounts team with month / year end reports Assisting with audits Desired Attributes: An experienced Purchase Ledger Clerk, General Ledger Clerk, Office Clerk, Office Assistant, Accounts Assistant, Finance Assistant, Office Manger or similar Time served in PL role or both time served & PQ / FQ in AAT or ACCA SAP experience is ideal, but not a must Experienced in using Word & Excel Able to communicate effectively with internal & external contacts Seeking part time work Happy to initially work on a 4 months fixed term contract The role is commutable from Peterborough, March, Chatteris, Holbeach, Huntingdon, Spalding, Sleaford, Oundle, Stamford, Grantham, Corby, Kettering, Rutland, St Neots, St Ives, Boston, Kings Lynn, Wisbech, Thrapston, Wellingborough, Rushden, Raunds & areas close to these Interviews are to take place immediately Apply today!

GBR Recruitment Ltd are delighted to be working exclusively with a leading specialist vehicle & specialist plant machinery business, recruiting for an experienced part time Purchase Ledger Clerk , to join their vehicle servicing & maintenance team, working on a busy service desk. Working part time across a 3 day working week, completing 18 hours per week, initially on a 4 months fixed term contract up until the end of December, with the potential to go permanent on a part time employed contract after that. Duties: Processing invoices for purchased goods & services Creating new supplier accounts Handling any purchase ledger queries Preparing & processing payments for all purchases Reconciliation of supplier accounts Query resolution Processing of staff expense claims & petty cash Assisting the finance / accounts team with month / year end reports Assisting with audits Desired Attributes: An experienced Purchase Ledger Clerk, General Ledger Clerk, Office Clerk, Office Assistant, Accounts Assistant, Finance Assistant, Office Manger or similar Time served in PL role or both time served & PQ / FQ in AAT or ACCA SAP experience is ideal, but not a must Experienced in using Word & Excel Able to communicate effectively with internal & external contacts Seeking part time work Happy to initially work on a 4 months fixed term contract The role is commutable from Peterborough, March, Chatteris, Holbeach, Huntingdon, Spalding, Sleaford, Oundle, Stamford, Grantham, Corby, Kettering, Rutland, St Neots, St Ives, Boston, Kings Lynn, Wisbech, Thrapston, Wellingborough, Rushden, Raunds & areas close to these Interviews are to take place immediately Apply today!

Location : London, with regular travel across multiple operational sites. Contract type: FTC - 12 months The Role: We are seeking a dynamic Head of Estates & Facilities to provide strategic and operational leadership across a multi-site estate. This is a senior leadership role with responsibility for estate management, facilities services, capital projects, asset management, compliance, property strategy, and service delivery. You will be responsible for ensuring that all buildings, infrastructure and facilities are safe, compliant, well-maintained and fit for purpose, while delivering value for money and supporting wider organisational objectives. Working closely with senior stakeholders, you will lead the development and implementation of estate strategies, capital investment programmes, and facilities management models that support both current and future operational needs. This is an exciting opportunity for a commercially minded leader who thrives on balancing strategic planning with hands-on operational delivery. Key Responsibilities: Strategic Leadership Develop and deliver a comprehensive estates and facilities strategy aligned to organisational objectives. Create and implement fully costed short-, medium- and long-term plans covering both operational and capital expenditure. Provide expert estates, facilities and property advice to senior leadership teams and governance boards. Estates & Asset Management Lead the management of a diverse property portfolio, ensuring assets remain safe, compliant and operationally effective. Oversee capital works, refurbishment projects, redevelopment programmes and planned investment activities. Manage leases, rent reviews, rates, insurance matters and wider property-related obligations. Facilities Management Oversee both hard and soft facilities management services, whether delivered internally or through external providers. Ensure maintenance programmes, service desk functions, security, cleaning, waste and specialist services operate effectively and deliver value for money. Lead options appraisals and procurement activity, determining the most effective service delivery models. Compliance & Risk Management Ensure compliance with all statutory and regulatory requirements relating to building safety, fire safety, water hygiene, environmental compliance and health & safety. Maintain effective risk management processes across the estate and facilities function. Ensure staff, contractors and stakeholders operate in line with agreed safety standards and procedures. Leadership & Performance Lead, develop and motivate high-performing estates and facilities teams. Drive continuous improvement, innovation and service excellence. Manage significant operational and capital budgets, ensuring strong financial control and value for money. About You: We're looking for an experienced estates and facilities professional with a strategic mindset and strong leadership capability. Experience and qualifications needed : Significant experience leading estates and facilities functions across complex, multi-site property portfolios. Strong knowledge of property management, asset management, facilities management and statutory compliance. Experience managing both hard and soft facilities services and overseeing outsourced service providers. Proven expertise in capital projects, refurbishment programmes and estate strategy delivery. Excellent commercial awareness with experience managing operational and capital budgets. Outstanding stakeholder management skills, with the ability to influence and advise at senior leadership level. Strong people leadership skills with experience building and developing high-performing teams. A proactive approach to problem solving, service improvement and organisational change. Qualifications Required Professionally qualified facilities management, property or construction professional. Membership of a relevant professional body such as IWFM, CIOB or equivalent. IOSH membership and NEBOSH qualification (certificate or diploma level). RICS membership or equivalent experience desirable.

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September March 2027 Working Hours 37 hours per week, Monday to Friday, 09 00 Pay Rate £33.26 per hour Job Reference (phone number removed) Job Responsibilities Manage the day-to-day operations of the IT Service Desk. Lead and support the Service Desk team to deliver effective IT support. Ensure service requests and incidents are handled within agreed service levels. Monitor service performance and identify areas for improvement. Maintain strong communication with internal teams, stakeholders, and service users. Support the implementation of IT service improvements and processes. Ensure accurate reporting and documentation of service desk activities. Promote good customer service practices across IT support functions. Person Specification Must-Have Requirements Proven experience managing or leading an IT Service Desk function. Strong knowledge of IT service management processes. Experience handling incidents, requests, and service performance reporting. Ability to lead, motivate, and support a technical support team. Excellent communication and stakeholder management skills. Right to work in the UK. Ability to provide three years of written references, with employment gaps verified. Ability to complete required compliance checks and provide relevant documentation. Nice-to-Have Requirements Experience working within a public sector environment. Knowledge of IT service improvement methodologies. Experience working with service management frameworks such as ITIL.

Job Title: DV Cleared Service Operations Manager Location: Corsham Duration: 6 months Rate: up to 550 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site. What you'll be doing: Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments. Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs. Coordinate with the DD J3 Planned Outage cell on all service-impacting outages. Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage and update the projects Node tracker for all active nodes in near real-time. Attend key operational meetings to provide updates on the projects activities. Be ready to backfill the Service Desk Management Service during periods of absence. What you'll bring: Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests and outage planning. Flexibility to support team needs, including backfilling roles when required. If you are a proactive, detail-oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Service Desk Administrator About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis To work alongside the Data Analyst in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business. To provide administrative support to the shared managed service desk The Service Desk Administrator will ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service & Telephone handling skills Must be capable of working unsupervised to agreed timescales Excellent communication skills both verbal and written Excellent interpersonal skills Ability to organise and prioritise work in an effective manner Ability to work under pressure Ability to work well in a team

Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.

Helpdesk Service Coordinator - Facilities - 28,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk, these are expansion roles due to increased national contracts won. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Helpdesk Service Coordinator - Package Salary 28,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Helpdesk Service Coordinator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable These roles would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled. We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service planner, Help Desk Engineer, Helpdesk Coordinator. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Customer Operations Manager (Heat Networks) 12-month Contract London (Hybrid) Inside IR35 ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partners / contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive process improvement: SOPs, guidance, training and operational standards Track and report on customer metrics, aged debt, complaints and compliance (weekly/monthly insight) Support regulatory and audit requirements (e.g. data protection, Heat Trust, Ofgem) Essential experience Demonstrable experience in utility billing, credit control and customer service (non-negotiable) 5+ years in customer operations/service delivery within a regulated or consumer-facing environment (utilities/energy ideal) Strong knowledge of billing, metering, CRM/service desk and customer account systems Proven track record managing service providers and holding them to SLAs Confident with Excel/data analysis and producing operational reporting Strong background in complaints handling, escalations and service recovery Contract details 12 months, Inside IR35 London (hybrid) ASAP start Please contact the recruitment team for further information Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.