18 jobs found

Customer Service Manager Location: Peterborough Salary: 45-50K + Car + Pension Contract: Full-time, permanent - 1 Day WFH upon successful completion of probation Join a leading B2B solutions provider in the UK, as their Customer Service Manager. This senior role is based in our Peterborough office, where you will lead a team of approximately 25 employees, focusing on operations and customer service excellence. This position reports directly to the CEO and offers a competitive salary package including a company car and pension. Day-to-day of the role: Provide leadership and direction to the technical and customer service departments, fostering a high-performing, customer-focused culture. Manage the entire warranty claims process, ensuring efficient assessment, authorisation, and resolution in line with warranty terms. Oversee customer service operations, ensuring all customers receive professional and empathetic support throughout their warranty process. Develop and maintain operational KPIs across warranty and customer service, producing regular performance reports for the board. Ensure compliance with company policies, contractual obligations, and regulatory requirements across all operations. Required Skills & Qualifications: Proven experience as an operations or customer service manager, ideally within the motor warranty, automotive, insurance, or related sectors. Strong leadership skills with experience managing teams of 20+ employees, including managers and frontline staff. Expertise in setting KPIs and using performance data to drive results. Experience in managing complex customer complaints and escalations. Excellent communication and interpersonal skills, with the ability to manage competing operational priorities. Resilience under pressure, with a strong problem-solving approach and commitment to process improvement. Benefits: Competitive salary package including a company car and pension. 25 days annual leave + Bank Holidays + Your birthday off! Opportunity to lead and develop a significant operational function within a growing company. Engage in a role that allows you to shape the customer experience and operational performance significantly. How to apply: If you are interested in the Operations & Customer Service Manager position and meet the qualifications, please send your CV along with a brief covering note outlining your relevant experience and what draws you to the role. Applications are treated in confidence.

At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients. Key Responsibilities Technical•Handle a caseload of SCT litigated claims.•Work with the Technical Manager to continuously improve best practice.•Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.•Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.•To support and develop the technical expertise of the teams, including development of pre litigated handlers, handlers issuing claims and / or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.•Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.•Identify any training requirements and to feedback to the Technical Manager.• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.•Manage individual file handlers on a performance improvement plan when relating to technical issues.•Continuously review suitability of workflows/processesoIdentify to the Technical ManageroAreas of risk and potential riskoEmerging trends / behavioursoAreas of avoidable litigation•Recommend to the Technical Manager strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.•Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.•Support Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on areas of continuous improvement, emerging trends, innovative solutions•Support Technical Manager with developing and delivering and ensuring onboarding training remains fit for purpose. Identify training needs, develop and deliver training as agreed with the Technical Manager.•Helping to identify and collate causes and trends from IRFs and drive towards a swift resolution.•Dealing with ad hoc referrals from the team and referring into the Technical Manager where necessary.•Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.•To ensure compliance with the SRA Standards and RegulationsWorking HoursMonday-Friday 9am-5pm with 1 hour for lunch.This role is based in the Bolton office with hybrid working. Skills, Knowledge and Expertise •Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)•Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).•Litigation experience is essential.•Previous experience of handling own caseload•A complete understanding of the claims process and delivery of client requirements including achieving KPIs.•Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.•Excellent listening and verbal communication skills.•Ability to anticipate problems and identify solutions.•A strong desire to invest in and develop others is required.•Experience in supervising, training others and / or mentoring.•Preparation for and attendance at client review meetings will be required from time to time•Close liaison with other teams and key stakeholders will be part of the role.•Good working knowledge of Excel and Powerpoint advantageous•Presentation skills - to include delivery of training •Calm under pressure with the ability to re-prioritise and delegate effectively when required.•Confident with ability to take initiative to innovate and adapt to changing situations.•Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.•Work effectively within the Keoghs Shared Values framework. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

To pursue the settlement of legal costs as soon as practicably possible on a range of Clinical Negligence claims. A Costs Negotiator should be able to proactively review cases; formulate an initial costs strategy and settlement parameters; provide comprehensive advice to clients; commence early telephone negotiations with opponents; and liaise, as required, with Insurers throughout the life of the file. The Costs Negotiator should be able to establish strong working relationships within the Costs team; the wider Keoghs business; and with our clients through use of excellent oral skills and succinct written communications. The Costs Negotiator will be expected to attain their Objectives as well as Client SLAs and KPIs. Support and mentoring with their Personal Development Plan will be provided to enable technical development and career progression. The Head of Costs is Howard Dean; Technical Director is Elaine Pitt; and Business Unit Director is Amanda Nuttall.This role is in the NHSR team managed by Kai-leigh Christopher with support from Lead Lawyer Claire Kewin. Key Responsibilities You will be responsible for your own caseload, progressing each file from receipt of papers from the Keoghs Motor & Casualty teams to resolution of costs. The role will include: Proactively reviewing cases to formulate an initial costs strategy and settlement parameter Preparing points of dispute and considering replies Identifying and documenting strengths and weaknesses of own case and opponent's costs claimed Using the telephone to discuss; put forward meritorious arguments; and negotiate settlement of costs Updating reports to clients of progress made in resolving costs claimed Dealing with correspondence and telephone calls received within SLAs Undertaking periodic reviews of files in line with client requirements Settlement of costs within agreed negotiation parameters Instructing counsel and attending conferences; detailed assessment hearings; and mediations, remotely and in person. Attending court for application hearings; detailed assessment hearings and mediations remotely and in person to conduct own advocacy Delivery of agreed performance targets; Keoghs quality standards; and client's SLAs, KPIs and MI requirements Delegate assigned tasks to a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives To ensure compliance with the SRA Standards & Regulations Working Hours 28 - 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton Office. Skills, Knowledge & Expertise 12 months experience as a minimum in a similar costs negotiator role, either for claimant or defendant, handling own caseload. Degree and/or LPC and/or ALCD Previous experience of client liaison - taking instructions and providing advice both verbally and in writing Experience of the Detailed Assessment process including preparing Points of Dispute and considering replies. Good telephone negotiation skills An understanding of current cost case law and insurance litigation practice and process. Ability to use own initiative and make decisions Ability to plan and prioritise workloads and to remain calm under pressure Excellent listening and verbal communication skills Ability to act as part of a team Proficient IT skills in Microsoft packages Required Soft Skills: Personal Effectiveness Team commitment: Values others perspective Resilience: Demonstrates self-control Passion for growth and improvement: Systematically improves performance Embracing Change: Responds positively to change Client Care:Works to add value for the client Decision Making:Operates within formal authority Negotiation, Influence and Persuasion Commercial Insight:Considers some commercial implications Monitors own performance against objectives set by Team Leader Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Risk and Insurance Manager - Local Government Location: London Contract: Initially 26 weeks Day Rate: £500 per day Status: Inside IR35 Hours: 35 hours per week Working Pattern: Hybrid Start: ASAP Application Deadline: 20 August 2026 Target Interview Date: 21 August 2026 - Online I am recruiting for an experienced Risk and Insurance Manager to join a London Local Government Authority within its Strategy, Improvement & Transformation function. This is a senior role responsible for leading the organisation's insurance and claims service, ensuring appropriate insurance protection is in place, claims are managed effectively and the organisation receives a high-quality, cost-effective service from its insurers, brokers and external partners. Key Responsibilities Lead and develop the organisation's insurance and claims service Manage insurance programmes, policies, renewals and associated insurance funds Oversee claims across areas including employers' liability, public liability, property and motor Manage relationships with insurers, brokers, solicitors, loss adjusters and other external providers Monitor claims performance, identify trends and implement measures to reduce risk and cost Manage insurance budgets, forecasting, recharges, provisions and reserves Lead and develop a specialist team of insurance and claims professionals Act as the organisation's subject matter expert, providing advice to senior stakeholders and governance forums Ensure insurance arrangements comply with relevant legislation, regulation and professional standards Support procurement and performance management of insurance and specialist service providers Essential Experience & Skills Advanced Diploma in Insurance (ACII) or an equivalent professional insurance qualification Significant insurance management experience within a large, complex organisation Public sector or Local Government insurance experience is highly desirable Strong experience managing insurance programmes, funds and complex claims Extensive knowledge of liability and property-related claims Experience working with brokers, insurers, solicitors and external service providers Proven team leadership and people management experience Strong financial and budget management capability Excellent stakeholder management, negotiation and influencing skills Experience preparing reports and presenting recommendations to senior stakeholders Important Information Applicants must have the right to work in the UK Candidates must be UK-based and able to fulfil the required hybrid working arrangements in London This role is not available on a fully remote basis Due to the client's timescales, applications will need to be submitted promptly ahead of the 20 August 2026 deadline Online interviews are currently targeted for 21 August 2026 Salt Contact: Robert - (see below) *Rates depend on experience and client requirements

Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.

Claims Handler - Motor (Pre-Litigation) Be the expert. Drive results. Make an impact. Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We're looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement. If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way - this could be your next move. The Role As a Motor Claims Handler, you'll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards. You'll play a key role in delivering results - not just for clients, but for the wider team. Why Join Us? Take ownership of your own caseload Develop your technical expertise Play a key mentoring role within the team Work in a supportive, collaborative environment Be part of a business that values productivity and service excellence Key Responsibilities What You'll Be Doing Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement Handling claims within and outside the MOJ Portal (Stages 1 & 2) Working within the predictive costs regime Negotiating settlements to achieve strong commercial outcomes Ensuring accurate data input and file maintenance Communicating clearly and confidently with clients Supporting colleagues to maintain consistently high service levels Acting as a technical referral point for team members Mentoring and supporting new starters Conducting file audits where required Skills, Knowledge & Expertise ? What We're Looking For You'll ideally bring: Experience handling motor PI claims under the predictive costs regime Strong knowledge of the MOJ Portal (Stages 1 & 2) Solid pre-litigation experience Experience handling claims outside the MOJ and predictive cost regime Previous mentoring experience (desirable) Strong working knowledge of Microsoft Word, Excel, and email Excellent attention to detail Confident negotiation skills Outstanding communication skills Strong organisational abilities A collaborative mindset and willingness to support others If you're ready to take the driver's seat in your claims career and be recognised for your expertise and leadership, we'd love to hear from you. Apply now and accelerate your future. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Everyone has a voice in this firm and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company's success ensures they keep true to their ethos. Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client's third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process. The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry. With roots firmly in repair, construction and insurance industries, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference. They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role. Intervention Division: Intervention Claims Handler- Exciting Progression Our client is looking to recruit a positive professional with excellent communication and investigative skills, looking to establish a permanent career within their Intervention team and be part of the exciting future of this organisation. This division is key to the business, the team are responsible for starting the journey of their clients' case. As a member of this team, you will be allocated cases to manage, dealing with a range of different clients. You will be required to investigate each case and ensure you have all the data correct, this will involve communication with the client, being able to listen and ask the right questions. It will also be your responsibility to decide which members of other teams will need to be allocated work and who you need to communicate with. You will keep track on each case until completion and eventually follow up with a call where the NPS (Net Promotor Score) is managed with emphasis on exceptional customer service. If you are looking for a challenging business focused role that requires excellent attention to detail and offers variety, progression routes and training with a dynamic environment this is a role to be considered. PERSON SPECIFICATION: Proven client/customer focused experience in an office environment Experience within claims/insurance - desirable Ability to investigate and actively listen The ability to work when required in a fast -paced environment Emotionally intelligent Experience dealing with customers over the telephone Strong written communication Ability to work to deadlines Personable and approachable Ability to communicate effectively on all levels Excellent attention to detail IT literate and able to pick up new systems Ability to work on own initiative and manage own workload as well as add real value to the team HOURS OF WORK: 8.45 - 5.00pm Monday to Friday with a break for lunch Hybid - Working from home 2 days a week following probation peiod HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday. BENEFITS: Excellent progression. Company pension which increases with time served An industry leading maternity policy £500 wellbeing payment at annual review Loyalty bonus at milestone years Support to continue training and paid for professional qualifications Access to a Rising Stars programme and equal support for mental and physical wellbeing. Company events

Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Motor Claims Handler Location : Hybrid working available (London) Salary : £28,000 £32,000 per annum, depending on experience Contract : Full-time, Fixed-Term Contract (12 months) Join a Global Leader in Motor Claims Services At DEKRA Claims International UK Limited, we are part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas. We're looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you're passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you. A Day in the Life and the Impact You Will Make As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement. You will investigate liability, liaise with insurers and stakeholders across Europe, identify potential fraud risks and ensure every claim is handled accurately, efficiently and with the highest level of customer care. Every day brings new challenges, offering you the opportunity to make a real difference while developing your expertise within an internationally recognised organisation. What You Will Do • Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout. • Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions. • Identify and investigate potentially fraudulent claims, escalating concerns where appropriate. • Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling. • Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards. About You You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent and open communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards. You Will also bring: • Previous experience handling motor third-party claims. • Experience with injury and/or credit hire claims would be advantageous. • Excellent communication skills with the ability to build relationships at all levels. • Strong analytical and problem-solving skills with excellent attention to detail. • Good organisational skills with the ability to prioritise a busy workload. • Sound numerical ability and confidence working with claim-related data. • French, German or Spanish language skills would be an advantage but are not essential. What You Will Receive for the Value You Bring • Competitive salary of £28,000 £32,000, depending on experience. • Hybrid working arrangement. • The opportunity to work for the world's largest automotive service provider. • A supportive, collaborative and multilingual working environment. • Valuable experience working with international insurer clients across Europe. • Ongoing learning and development within a globally recognised organisation. Apply Today If you are looking to develop your career with a respected global organisation and have the skills and experience, we are looking for, we would love to hear from you. Apply today by submitting your up-to-date CV for consideration. No agencies please.

Motor Claims Team Leader 12 Month Fixed-Term Contract Location: Longbenton Salary: £33,040 - £41,300 DOE + BenefitsH ours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week) Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. The Role As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements. Key responsibilities include: Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice. Driving team performance to achieve operational, financial, and customer service objectives. Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans. Managing recruitment, performance management, absence management, disciplinary, and grievance processes. Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements. Providing guidance and support to team members on technical claim queries and escalations. Conducting quality audits and providing constructive feedback to improve performance and customer outcomes. Managing escalated complaints and customer queries, identifying effective and fair resolutions. Producing accurate management information and performance reports. Identifying trends, risks, and opportunities for continuous improvement. Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams. Ensuring compliance with all relevant regulatory, governance, and data protection requirements. Essential Experience: Previous experience within the motor insurance claims sector. Strong understanding of insurance principles, including indemnity and subrogation. Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act. Proven experience leading, motivating, and developing teams within a claims environment. Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters. Ability to balance customer outcomes, commercial considerations, and regulatory requirements. Excellent communication, coaching, influencing, and negotiation skills. Strong decision-making abilities and sound judgement. A results-driven approach with the resilience to perform in a fast-paced environment. Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously. Apply Now If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you. Apply today through Outsource UK.

Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.

Your new company Our client is a leading national law firm with a strong reputation within the insurance and disputes sector. Due to continued growth, the firm is looking to appoint a Supervisor to lead a team within its specialist recoveries practice. This represents an excellent opportunity for an experienced litigation lawyer with supervisory experience to move into a new and highly regarded area of law. Full training and ongoing support will be provided, making this an ideal role for candidates seeking a retrain from broader insurance, defendant litigation, commercial litigation or dispute resolution backgrounds. Your new role You will be responsible for supervising and developing a team of lawyers while ensuring the delivery of excellent client service, strong financial performance and compliance with regulatory requirements. Alongside your leadership responsibilities, you will provide technical support and guidance to fee earners, helping to drive performance and maintain high standards across the team. Key responsibilities : Managing and supervising a team of lawyers handling litigated recovery matters. Monitoring case progression and ensuring files are managed proactively through to conclusion. Supporting lawyers with technical issues, strategy and case management. Driving financial performance, productivity and utilisation across the team. Managing performance, conduct and development matters where required. Identifying and escalating client, compliance and risk issues. Conducting coaching, mentoring and training to support career development. Assisting with recruitment, onboarding and induction of new team members. Working closely with senior management to support operational objectives and client service delivery. What you'll need to succeed Applications are welcomed from qualified Solicitors and Chartered Legal Executives with litigation experience gained within insurance, defendant litigation or wider dispute resolution environments. You will ideally have: Qualification as a Solicitor or Chartered Legal Executive with rights to conduct litigation. Previous supervisory, mentoring or team leadership experience. Experience handling litigated matters and managing claims through the court process. Exposure to insurer clients or insurance-related disputes. Strong dispute resolution and case management skills. Proven ability to support and develop junior lawyers. Commercial awareness and an understanding of financial performance metrics. Excellent communication, organisational and stakeholder management skills. Candidates from recoveries, property damage, motor, professional indemnity, commercial litigation, credit hire, casualty, EL/PL or broader insurance litigation backgrounds are encouraged to apply. What you'll get in return Excellent retraining opportunity into a specialist recoveries practice. Predominantly home working with occasional travel (typically once a month or every 2 months) Clear progression prospects within a growing team. Comprehensive benefits package including private medical insurance and income protection. Ongoing professional development and leadership training. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968

Claims Team Leader - Customer Settlement (Motor) 12 Month Fixed-Term Contract Location: Longbenton Salary: £33,040 - £41,300 DOE + BenefitsH ours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week) Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. The Role As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements. Key responsibilities include: Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice. Driving team performance to achieve operational, financial, and customer service objectives. Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans. Managing recruitment, performance management, absence management, disciplinary, and grievance processes. Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements. Providing guidance and support to team members on technical claim queries and escalations. Conducting quality audits and providing constructive feedback to improve performance and customer outcomes. Managing escalated complaints and customer queries, identifying effective and fair resolutions. Producing accurate management information and performance reports. Identifying trends, risks, and opportunities for continuous improvement. Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams. Ensuring compliance with all relevant regulatory, governance, and data protection requirements. Essential Experience: Previous experience within the motor insurance claims sector. Strong understanding of insurance principles, including indemnity and subrogation. Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act. Proven experience leading, motivating, and developing teams within a claims environment. Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters. Ability to balance customer outcomes, commercial considerations, and regulatory requirements. Excellent communication, coaching, influencing, and negotiation skills. Strong decision-making abilities and sound judgement. A results-driven approach with the resilience to perform in a fast-paced environment. Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously. Apply Now If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you. Apply today through Outsource UK.

Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.