17 jobs found

Overview We are seeking a hands-on Quality Assurance Manager to lead the quality strategy across a portfolio of embedded software, firmware, and hardware products . This is a senior role for an experienced QA leader who can combine technical depth with people leadership , taking ownership of the full testing lifecycle across complex engineering products. You will be responsible for defining and driving the overall quality approach, from test frameworks and automation architecture through to Hardware-in-the-Loop (HIL) validation , reporting, release readiness, and continuous improvement. Working closely with R&D, product, and cross-functional engineering teams, you will help build a scalable and contribution-friendly test ecosystem that supports quality across the wider organisation. This role would suit someone with a strong background in embedded systems testing , automation , CI/CD , and system-level validation , who is comfortable leading a team while remaining close to the technical detail. Key Responsibilities Test Strategy & Framework Development Define and own the QA and test strategy across the full product lifecycle for software, firmware, and hardware-based products. Establish test frameworks, standards, and best practices to ensure consistent, scalable, and high-quality validation processes. Design modular and reusable test architecture, ensuring test assets are version-controlled, maintainable, and accessible to contributors outside the QA team. Create a contribution model including templates, governance, code review standards, and documentation to enable broader engineering participation in quality. Drive coverage across the test pyramid, including unit, integration, system, acceptance, and end-to-end testing. Automation & CI/CD Build and improve automated testing capability across embedded and system-level products. Integrate automated test execution into CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions. Implement quality gates, reporting, flaky test management, and automated feedback loops to support release confidence and development speed. Promote shift-left testing practices to improve defect prevention and increase early-stage quality ownership across engineering teams. Hardware-in-the-Loop (HIL) & Embedded Validation Plan, develop, and operate HIL test environments where the company's own hardware and embedded software are the components under test. Coordinate signal injection, fault injection, and real-time stimulus to validate behaviour under both nominal and edge-case operating conditions. Define HIL infrastructure requirements and work closely with hardware engineers on bench design, setup, calibration, and ongoing maintenance. Oversee system-level validation activities to ensure robust end-to-end product performance across hardware, firmware, and application layers. Reporting, Metrics & Release Readiness Produce clear and audience-appropriate test reporting covering execution progress, pass/fail rates, defect trends, coverage, and regression performance. Define and track quality KPIs such as test coverage, automation ratio, defect leakage, escape rate, MTTD/MTTR, and release readiness. Maintain requirements-to-test traceability to support verification, audit readiness, and confidence in delivered functionality. Provide release sign-off recommendations based on evidence, quality data, and clear risk assessment. Leadership & Team Development Lead, mentor, and develop a team of QA engineers across local and global teams. Set team objectives, conduct 1:1s, performance reviews, and support professional development and capability growth. Foster a quality-first engineering culture by supporting teams on testability, defect prevention, and continuous improvement. Run core QA ceremonies including sprint planning, defect triage, retrospectives, and alignment with wider delivery and release activities. Cross-Functional Collaboration Work closely with R&D, Product, and Customer Support teams to translate customer requirements, field issues, and product needs into robust test plans. Represent QA in architecture and design reviews to ensure quality and testability are considered from the earliest stages of development. Champion defect lifecycle management, including triage, prioritisation, root cause analysis, and post-mortem reviews. Collaborate with stakeholders across the organisation to improve quality visibility, governance, and release confidence. Required Skills & Experience Bachelor's or Master's degree in Computer Science, Electrical/Electronic Engineering, or a related technical discipline. Proven experience in QA, test engineering, or validation within embedded software and/or hardware product environments . Previous leadership experience managing and developing QA or test engineering teams. Strong hands-on experience with test automation , test framework design , and scalable validation strategies. Good understanding of the full test lifecycle, including unit testing, integration testing, system testing, BDD/acceptance testing, and end-to-end validation . Experience with Hardware-in-the-Loop (HIL) or equivalent embedded validation environments. Strong programming/scripting skills in at least one of Python, C, C++, or Java . Familiarity with CI/CD pipelines , version control systems such as Git, and automated quality reporting. Experience using defect tracking and test management tools such as Jira, Xray, Zephyr, or Polarion . Strong written and verbal communication skills, with the ability to work effectively with both technical teams and senior stakeholders. Demonstrated ability to improve QA maturity, drive process improvements, and build a collaborative quality culture. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

Development Team Lead London - Hybrid Up to £150,000 + Bonus & Benefits Java | AWS | FIX Protocol | Trading Systems | Team Leadership My client, a leading global financial technology organisation, is looking for a Development Team Lead to join a high-performing engineering team responsible for delivering business-critical client connectivity and trading technology solutions. This is an excellent opportunity for a technically hands-on leader who enjoys balancing software engineering with people management. You'll lead a talented team of developers while remaining actively involved in the design and development of high-performance Java applications used within fast-paced financial markets. Alongside engineering, you'll play a key role in mentoring the team, influencing technical direction and working closely with senior stakeholders across the business. Key Responsibilities Lead, mentor and develop a team of Software Engineers through coaching, appraisals and technical guidance Remain hands-on, designing and developing robust Java applications within a high-availability trading environment Drive technical excellence, ensuring solutions are scalable, resilient and maintainable Work closely with Product Managers, Architects, QA and business stakeholders to deliver complex technology initiatives Contribute to architectural decisions and help shape the future direction of the platform Support production systems, troubleshooting complex technical issues when required Oversee software releases and collaborate with operational teams to ensure smooth deployments Champion engineering best practices, code quality and continuous improvement across the team Foster a collaborative and high-performing engineering culture Skills & Experience Proven experience leading and developing software engineering teams Strong commercial Java development experience within enterprise environments Previous experience working on trading, capital markets or financial services platforms Good commercial knowledge of the FIX Protocol Experience building and deploying applications within AWS Strong understanding of modern software engineering principles and Agile delivery Experience using Git-based version control Excellent communication skills with the ability to engage technical and non-technical stakeholders Comfortable operating in a hands-on technical leadership role Desirable Experience Python or other Scripting languages SQL and relational database technologies CI/CD and DevOps tooling such as Jenkins, Maven or Ansible Observability and monitoring platforms such as Grafana Messaging technologies such as Solace Experience working within SAFe environments Exposure to AI-assisted software development tools APPLY NOW and one of our consultants will be in touch to discuss the opportunity in more detail.

Technical Manager - Food Manufacturing 55,000 - 65,000 + Medical + Free Meals + Company Pension Days Holiday Wrexham 8am-5pm Are you an experienced Technical leader in the Food Manufacturing sector and looking for a high-impact role where you can take ownership of quality, food safety & technical work at a major food manufacturer supplying millions of products to major retailers? This leading Food Manufacturer specialises in ready meal solutions for big supermarkets & foodservice providers, having over 100 years of history and a strong footprint both globally and in the UK. They operate several modern production facilities and have benefited from significant investment recently. In this role you will be responsible for the Technical & QA function, ensuring products consistently meet food safety, legal and customer requirements. Working closely with operational teams, customers and senior stakeholders, you will drive standards, lead audit readiness, oversee quality systems and champion continuous improvement across the site. The ideal candidate will have demonstrable Technical Management experience in the Food Manufacturing sector with strong knowledge of retailer requirements, food safety systems and site audits, alongside a proven ability to manage and develop teams. This is a fantastic opportunity for someone that wants to significantly influence standards, staff & performance across one of the largest manufacturing sites of its kind. Day-to-day of the role: Leading the site technical agenda, overseeing Technical, Quality & Compliance Maintaining and enhancing food safety, quality and compliance systems across the factory Acting as the key contact for customer, retailer and third-party audits while driving successful outcomes Overseeing HACCP activities and ensuring products are manufactured to the highest standards Investigating quality and food safety issues, identifying trends and implementing preventative actions Working closely with Production, NPD and Process teams to support product quality and compliance Driving continuous improvement initiatives and helping modernise technical systems and processes The ideal person will have: Previous experience in a Technical Management or senior Technical leadership role within Food Manufacturing Strong understanding of HACCP, BRCGS standards, retailer requirements and food legislation Experience leading customer audits and maintaining compliance within a fast-paced production environment A track record of developing teams and driving improvements in food safety and quality performance A food-related degree or equivalent qualification (advantageous but not essential) If you are interested in this position, click apply or contact Stuart Goble at Reed. Technical Manager, Technical Management, Head of Technical, Technical Leader, Technical Manager, Quality Manager, Compliance Manager, Audit Manager, FMCG, Food Manfuacturing, Food, Drinks, Meals, Dairy, Ambient, Meat, Bakery, Snacks, Beverages, Wrexham, Chester, Cheshire, North Wales, Deeside, Wirral, Mold, Crewe

ROLE TITLE: Defect Manager LOCATION: Remote UK CLEARANCE: Must have 5 years continuous UK residency. The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. We are actively looking to secure a Quality/ Test Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is very personal, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: You will be responsible for developing and maintaining DataStage pipelines, using your expertise in data integration and manipulation to transform data from the source into the IBM MAS target model. This role supports a confidential MOD project and requires strong technical delivery, collaboration, and problem-solving skills. Role Summary We are seeking a detail-focused and highly organised Defect Manager / Quality Test Engineer to take ownership of the full defect lifecycle for bugs identified during CDS release activity and continuous non-functional testing. You will work closely with programme stakeholders, delivery teams, and senior leaders to drive defects to resolution, maintain visibility of progress, and support the delivery of a high-performing CDS platform.lancashiregroup+1 Key Responsibilities Own the end-to-end defect lifecycle from logging through to closure. Triage, track, progress, and escalate defects across multiple delivery teams and stakeholders. Maintain accurate defect records, status updates, and supporting evidence. Produce clear defect reports, metrics, and trend updates for stakeholders and senior management. Coordinate with development, testing, and delivery teams to ensure timely resolution. Support non-functional testing activities by tracking and managing defects raised during test cycles. Build and maintain strong working relationships across programme and technical teams. Escalate risks, blockers, and overdue defects promptly. Contribute to continuous improvement of defect management processes and reporting standards.lancashiregroup+1 Essential Skills and Experience Strong experience in defect management, QA, test, or quality engineering roles. Proven ability to manage the full defect lifecycle in a structured delivery environment. Excellent stakeholder management skills, including confidence engaging senior stakeholders. Strong reporting and documentation skills, with attention to detail. Ability to prioritise and progress multiple defects simultaneously. Good understanding of test environments, defect triage, and issue escalation. Collaborative approach, with the ability to work effectively across delivery and technical teams. Experience in release, test, or non-functional testing environments would be beneficial.ddat-capability-framework+2 Desirable Skills Experience supporting large-scale programme releases. Familiarity with defect tracking tools such as Jira, Azure DevOps, or similar. Understanding of quality assurance, test governance, and root cause analysis. Experience working in regulated or high-assurance environments. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Product Manager - Near Edinburgh - Circa 80K plus Bonus Hybrid - 2/3 days in office per week plus international travel a few times per year Lorien's longstanding client based near Edinburgh, a leader in their industry with an award-winning product line making a huge difference around the globe, is looking for a Product Manager well versed in regulated settings and technical product delivery to join their team. The role focuses on the company's core, globally distributed product portfolio and this role will have an impact on a wide scale involving occasional travel (a few times per year) to contacts in the US, Asia and mainland Europe. This is a senior role responsible for owning the commercial outcome of regulated, complex products end-to-end: turning clinical and market insight into a roadmap, keeping delivery on track across several departments, and making sure nothing ships without the right regulatory signoffs. Role overview: Roadmap and requirements: Shape the product roadmap in partnership with senior leadership, balancing company priorities against regional demand and commercial targets Turn clinical, customer and market signals into requirements documents that the business can actually build against, including the harder calls on what gets cut Keep plans current as scope, risk or new information shifts, rather than treating the roadmap as fixed once written Delivery and governance: Pull together the right people from engineering, quality, operations, service and commercial functions for each release, and keep them aligned day to day Own the backlog and release-readiness process, applying the organisation's formal product commercialisation framework rather than working around it Spot risk early, whether it's technical-/regulatory-/security-/supply-related, and either fix it or get it in front of the right person fast Commercial and regulatory input: Build and track budgets for your products, including cost-to-completion visibility, and prioritise spend accordingly Bring enough commercial fluency (margins, revenue mechanics, pricing levers) to hold your own in business-case discussions with Finance and Commercial Feed accurate input into regulatory and legal paperwork, such as change-impact assessments and labelling, working closely with RA/QA rather than owning that expertise yourself Stakeholders and continuous improvement: Be the clear voice on what's happening, why, and when, for both internal teams and external stakeholders Translate customer conversations into product positioning and a case for why your solution wins against alternatives Use field feedback and real-world usage data to keep pushing usability and satisfaction forward, even after launch Run meetings that end with clear owners, decisions and next steps rather than open threads What we're looking for: A degree in a technical or business subject, or equivalent track record (and a product or project management qualification would be preferable but not necessary) A track record of hands-on technical product management and delivery, including oversight across the entire product lifecycle including concept stages and vision, performance, workflow, end user consideration, and more Good relationship management skills with stakeholders and ideally other contacts such as distributors, etc. Comfortable prioritising when the pressure is on, and confident presenting to both internal leadership and external partners/customers Able to ask sharp, technically credible questions rather than taking specs at face value and comfort speaking with technical teams with credibility gained through previous work A natural, relatable collaborator who can get buy-in from people who don't report to you, from senior management down Strong written and spoken communication, and the resilience to keep plans on track when priorities shift What's on offer: Generous annual bonus and salary reviews, hybrid working and flexible start/finish times, comprehensive benefits package, and more Opportunity to work on genuinely innovative technology and products with global reach, involving some travel to the tune of a few times per year to sites in the US, Asia and mainland Europe Collaborative environment with highly skilled Engineers and other technical specialists Professional and technical development opportunities within a growing and successful organisation If you're passionate about applying your product management skills to solve new challenges and want to join an organisation at the forefront of innovation, we'd love to hear from you. In return, our client offers their employees ample opportunities to flourish professionally, give back to the community in a very direct and rewarding way, and enjoy a range of different benefits with people at the centre, such as flexible and hybrid working arrangements, a generous bonus, annual salary reviews, and more. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Our client is a Global FinTech with offices around the world inc Bristol and London in the UK seeking a Product Owner with experience using AI tools. This Product Owner role can be based out of London (Cornhill EC3) offices or Bristol (Aztec West) . Ideally 3 days per week in the office and 2 days from home . Location: London or Bristol ( you can work out of either ) - Hybrid, 3 days in the office Salary: to £90,000 p/a dependent on experience + excellent benefits Our client is on its most transformative journey yet, embedding artificial intelligence natively across its products to redefine financial operations for the world's top banks and asset managers. They are constantly innovating to cement their industry-leading position for the next decade. Working with their product development centres they are building AI-powered modern software using constantly evolving agile practices, with AI embedded natively throughout their development workflows. Independent autonomous teams build, maintain, and support services, developing deep expertise in both technology and business domains. You will be an AI-native product thinker who uses AI tools daily to amplify their impact, influence product direction, and grow personally in a friendly and welcoming environment. Experience • Experience as a Product Owner, Business Analyst, or similar role in software development. • Experience using AI tools to enhance requirements gathering, documentation, or product analysis activities. • Demonstrated ability to integrate AI into day-to-day product ownership tasks while maintaining quality and control. • Experience working in Agile teams with iterative delivery cycles. • Exposure to enterprise software, SaaS platforms, or complex B2B products is highly beneficial. • Experience in software vendor environments. Key Skills • Excellent user story writing skills, with clear acceptance criteria and process documentation, leveraging AI tools to improve clarity, coverage, and consistency. • Strong understanding of Agile principles, especially Scrum or Kanban. • Ability to collaborate effectively with engineers and product team. • Strong analytical mindset and ability to make data-driven decisions. • Excellent communication, coordination, and stakeholder-management skills. • Ability to translate business language into technical details. • Proficiency with AI tools (such as Claude or Kiro, Copilot Studio) to accelerate user story writing, requirements analysis, and product documentation. • Ability to critically evaluate AI-generated outputs and apply sound product judgement to shape AI-assisted features and workflows. Desirable Skills • Experience working independently with complex, configurable enterprise systems where requirements are non-linear and highly domain specific. • Hands-on experience using AI-assisted tools in a Product Owner or Business Analyst workflow. • Experience with generative AI tools or AI-assisted product features. • Understanding of how AI can be applied in enterprise products. • Basic understanding of APIs, data models, SQL, or reading technical logs is an advantage. • Hands-on experience with tools like Jira and Confluence. • Experience using intelligence tools for engineering analytics and backlog management is preferred. Job Responsibilities • Define, prioritise, and manage the product backlog to ensure delivery of high-value features aligned with business objectives and customer needs. • Work with stakeholders, customers, and internal teams to gather requirements, augmenting discovery with AI-assisted analysis (e.g. summarising workshops, identifying gaps, generating follow-up questions). • Translate requirements into clear functional specifications, user stories, acceptance criteria, workflow diagrams, and use cases, using AI tools to improve structure, completeness, and speed of delivery. • Collaborate closely with engineering, QA, UX, and architecture teams throughout the product lifecycle. • Develop a deep understanding of the product, domain, customer workflows, and business rules to inform product decisions. • Lead Agile ceremonies such as backlog refinement, sprint planning, sprint reviews, and product demos. • Use AI to support backlog refinement by suggesting story breakdowns, identifying edge cases, and highlighting dependencies • Validate product functionality, support testing cycles, and ensure delivered features meet acceptance criteria and quality standards. • Review and understand incoming support tickets to categorise issues, severity, and business impact. • Prioritise tickets and assign them effectively to the appropriate engineering or product teams. • Provide clear timelines, status updates, and progress communication to the support organisation. • Identify recurring issues and convert them into backlog items, improvements, or product enhancements, leveraging AI to detect trends and prioritisation opportunities. Benefits • Flexible benefits to include company pension scheme (matched up to 5%), life assurance, income protection and private medical insurance • The opportunity to work and develop in a growing and market leading organisation • 25 days annual leave (increasing with service to 28 days)

Our client is a Global FinTech with offices around the world inc Bristol and London in the UK seeking a Product Owner with experience using AI tools. This Product Owner role can be based out of Bristol (Aztec West) or London (Cornhill EC3) offices. Ideally 3 days per week in the office and 2 days from home . Location: Bristol or London - Hybrid, 3 days in the office Salary: to £90,000 p/a dependent on experience + excellent benefits Our client is on its most transformative journey yet, embedding artificial intelligence natively across its products to redefine financial operations for the world's top banks and asset managers. They are constantly innovating to cement their industry-leading position for the next decade. Working with their product development centres they are building AI-powered modern software using constantly evolving agile practices, with AI embedded natively throughout their development workflows. Independent autonomous teams build, maintain, and support services, developing deep expertise in both technology and business domains. You will be an AI-native product thinker who uses AI tools daily to amplify their impact, influence product direction, and grow personally in a friendly and welcoming environment. Experience • Experience as a Product Owner, Business Analyst, or similar role in software development. • Experience using AI tools to enhance requirements gathering, documentation, or product analysis activities. • Demonstrated ability to integrate AI into day-to-day product ownership tasks while maintaining quality and control. • Experience working in Agile teams with iterative delivery cycles. • Exposure to enterprise software, SaaS platforms, or complex B2B products is highly beneficial. • Experience in software vendor environments. Key Skills • Excellent user story writing skills, with clear acceptance criteria and process documentation, leveraging AI tools to improve clarity, coverage, and consistency. • Strong understanding of Agile principles, especially Scrum or Kanban. • Ability to collaborate effectively with engineers and product team. • Strong analytical mindset and ability to make data-driven decisions. • Excellent communication, coordination, and stakeholder-management skills. • Ability to translate business language into technical details. • Proficiency with AI tools (such as Claude or Kiro, Copilot Studio) to accelerate user story writing, requirements analysis, and product documentation. • Ability to critically evaluate AI-generated outputs and apply sound product judgement to shape AI-assisted features and workflows. Desirable Skills • Experience working independently with complex, configurable enterprise systems where requirements are non-linear and highly domain specific. • Hands-on experience using AI-assisted tools in a Product Owner or Business Analyst workflow. • Experience with generative AI tools or AI-assisted product features. • Understanding of how AI can be applied in enterprise products. • Basic understanding of APIs, data models, SQL, or reading technical logs is an advantage. • Hands-on experience with tools like Jira and Confluence. • Experience using intelligence tools for engineering analytics and backlog management is preferred. Job Responsibilities • Define, prioritise, and manage the product backlog to ensure delivery of high-value features aligned with business objectives and customer needs. • Work with stakeholders, customers, and internal teams to gather requirements, augmenting discovery with AI-assisted analysis (e.g. summarising workshops, identifying gaps, generating follow-up questions). • Translate requirements into clear functional specifications, user stories, acceptance criteria, workflow diagrams, and use cases, using AI tools to improve structure, completeness, and speed of delivery. • Collaborate closely with engineering, QA, UX, and architecture teams throughout the product lifecycle. • Develop a deep understanding of the product, domain, customer workflows, and business rules to inform product decisions. • Lead Agile ceremonies such as backlog refinement, sprint planning, sprint reviews, and product demos. • Use AI to support backlog refinement by suggesting story breakdowns, identifying edge cases, and highlighting dependencies • Validate product functionality, support testing cycles, and ensure delivered features meet acceptance criteria and quality standards. • Review and understand incoming support tickets to categorise issues, severity, and business impact. • Prioritise tickets and assign them effectively to the appropriate engineering or product teams. • Provide clear timelines, status updates, and progress communication to the support organisation. • Identify recurring issues and convert them into backlog items, improvements, or product enhancements, leveraging AI to detect trends and prioritisation opportunities. Benefits • Flexible benefits to include company pension scheme (matched up to 5%), life assurance, income protection and private medical insurance • The opportunity to work and develop in a growing and market leading organisation • 25 days annual leave (increasing with service to 28 days)

Project Manager Piping (Nuclear New Build - Bridgwater) Location: Site Based - Nuclear New Build Power Station Reporting to: Construction Manager Pay - PAYE Salaried Position (negotiable DOE) We are seeking an experienced Project Manager Piping to lead piping construction activities. This is a key role responsible for the safe, high-quality, and efficient delivery of piping works from mobilisation through to handover. Key Responsibilities: Develop and deliver piping execution plans, schedules, and methodologies. Manage manpower, materials, equipment, and subcontractors to meet programme milestones. Oversee all site piping activities including fabrication, erection, welding, NDT, pressure testing, flushing, and mechanical completion. Ensure full compliance with HSE policies, RAMS, JSAs, and permit-to-work systems. Lead and manage construction managers, supervisors, engineers, and foremen. Coordinate with civil, structural, mechanical, electrical, and instrumentation teams. Ensure compliance with relevant codes and standards (ASME, ANSI, API, ISO). Manage QA/QC activities, ITPs, inspections, and handover documentation. Control costs, productivity, variations, and support commercial reporting. Act as main point of contact for clients, consultants, and subcontractors. Lead mechanical completion, punch clearance, and support commissioning. Requirements: Degree in Mechanical Engineering or related discipline. Experience in piping construction experience, with 5+ years in a senior or project management role. Strong knowledge of piping construction, welding, inspection, and international standards. Proven experience leading large teams on major projects. Skills: Strong leadership and problem-solving ability. Excellent planning, organisation, and communication skills. Confident stakeholder manager with strong commercial awareness. The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.

Senior Global IT Manager Location : Marlow, Buckinghamshire, SL7 1TB Salary : £70K - £80K per annum, DOE + Bonus Plan & Benefits! Contract : Full time, Permanent, Office Based Benefits : Private medical insurance, Life insurance, Company pension, Additional leave, Flexitime, Free on-site parking, Referral programme and Wellness programme! BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now recruiting for a Senior Global IT Manager to lead and manage the IT requirements company wide. You will build a suitable IT Department that meets the needs of our office and facilities in the UK, US and Germany. This role involved working closely with and managing our third party suppliers to oversee all IT-related activities, including budgeting. Key Responsibilities of the Senior Global IT Manager: IT Strategy & Leadership Shape and deliver a global IT roadmap aligned with BAP Pharma s growth, advising senior leadership on efficiencies, scalability, and resilience. Global Infrastructure Oversee IT operations and infrastructure across the UK, US, and Germany, ensuring secure and reliable networks, cloud, and systems. Compliance & Validation Ensure GxP (pharmaceutical industry) compliance and maintain audit readiness through robust validation frameworks, policies, and collaboration with QA and regulatory bodies. Cybersecurity & Risk Lead cybersecurity strategy, including access controls, incident response, and vulnerability management. Team & Vendor Management Build and mentor a global IT team while managing external providers and ensuring performance against SLAs. Budgets & Performance Manage IT budgets, forecasting, and KPIs to drive value and accountability. Digital Transformation Champion innovation, automation, and emerging technologies to improve compliance, efficiency, and business performance. Skills & Experience: Degree in Information Technology/Computer sciences or equivalent. Minimum 7-10 years experience of relevant work and level. Experience working in pharmaceutical organisations is advantageous. Experience in leading and developing a team Knowledge of office 365 and Azure Entra is essential Excellent knowledge of technical management, information analysis and of computer hardware/software systems and troubleshooting practices. Expertise in data management, data governance and general IT security practices. Understanding of computerised systems used in pharmaceutical operations. BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today! No agencies please.

Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Senior Design Engineer Ayelsbury,HP19 The Senior Design Engineer leads a multidisciplinary design team in delivering high-performance heat exchanger systems. As the technical right-hand to the Engineering Manager, this role ensures design quality, manufacturability, and regulatory compliance across the entire product lifecycle. Duties and Responsibilities: Design pressure vessels and heat exchangers to ASME, PED, and TEMA standards Create and review 3D CAD models, fabrication drawings, and Bills of Materials (BOMs) Apply design-for-manufacture principles and support troubleshooting during production Conduct mechanical calculations and assist with FEA simulations Lead design reviews and ensure compliance with relevant safety and regulatory codes Maintain and enforce detailed design standards across product types Ensure smooth transition from design to manufacturing through structured design reviews Consider welding sequences, tolerances, and accessibility in designs Collaborate with QA/QC teams to define inspection and NDT requirements Support the Applications team in R&D and product development activities Contribute to the development and maintenance of a Product Data Management (PDM) system Maintain document control and revision tracking within the PDM Collaborate across engineering, manufacturing, and procurement to streamline release processes Integrate PDM systems with ERP for accurate BOM and part number control Software & Tools: 3D CAD Software (e.g., SolidWorks, Solid Edge) Product Data Management tools (e.g., EPDM) ERP systems (e.g., Epicor) Microsoft Office Suite Apply : Call (phone number removed) or send your CV to (url removed). Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.

Join us at Smartbox as an Engineering Manager! Are you a passionate Engineering Manager looking to make a real impact by giving a voice to those without speech Smartbox is looking for a dedicated individual like you to join our team and contribute to enhancing the lives of people with disabilities. Your Impact As our Engineering Manager, you will: Technical Planning & Delivery: Oversee day-to-day engineering task planning and execution across firmware, electronics, mechanical, and QA/test. Work cross-functionally with Product Managers and Designers to align technical planning with product goals, ensuring engineering output consistently meets expectations for quality, cost, and time. Support Engineers in making architectural decisions that are robust, scalable, and support long-term maintainability. Support Engineers in making informed platform decisions, balancing innovation, reliability, cost, and compliance. Make resourcing and delivery risks visible early at a leadership level. Provide oversight and guidance on our component technology roadmap, aligning technical direction with product strategy. Process, Quality & Compliance: Develop and uphold product realisation processes to comply with ISO 13485, including documentation, review, IOVV, and transfer. Take ownership for the engineering team s compliance with ISO 14971, IEC (phone number removed) and other related standards necessary for ensuring essential safety and performance. Ensure CAPA is executed with speed, precision, and clear, consistent communication that promotes trust, collaboration and resolution. QA/Test Oversight: Oversee hardware testing, including test planning, traceability, verification, and formal reporting. Manage the shared engineering lab space, ensuring it is safe, well-equipped, and well-used. Develop World-class Engineers: Provide regular 1:1s, feedback, coaching, and career development support. Help Engineers set meaningful goals and hold them accountable. Support onboarding and mentoring of new team members. Essential Qualifications/Skills/Experience: A passion for improving lives through assistive technology. Bachelor s degree in a relevant engineering discipline. 3+ years experience leading teams to deliver innovative products in a highly regulated industry. Strong interpersonal and communication skills able to listen, mediate, motivate, and build consensus across diverse technical teams. A hands-on, people-first approach, with a genuine interest in helping others grow and succeed. Deep understanding of electronic embedded systems. Deep understanding of engineering best practices, including structured design reviews, traceability, risk-based validation, and root cause analysis with a focus on building safe, scalable, high-quality products. Proven ability to balance speed and quality, helping teams stay focused and aligned without micromanaging. Strong working knowledge of UK MDR, EU MDR, and FDA 21 CFR Part 820 regulations for medical devices. Strong working knowledge of ISO 13485 (quality management), ISO 14971 (risk management), and IEC 60601 series (electrical safety). About Smartbox At Smartbox, we're proud to be at the forefront of assistive communication technology. Our innovative products are used globally by individuals with diverse needs. Our values - passionate, caring, empowering, achieving together, and enabling change - resonate in everything we do. Our Inclusive Culture We believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on our technology for effective communication. Our Commitment to Sustainability At Smartbox, we not only innovate but also prioritise sustainability. We aim to minimise our carbon footprint and promote a greener world through sustainable solutions. By joining us, you'll contribute to shaping a more inclusive society while actively supporting our sustainability efforts. Our D&I Commitments At Smartbox, we prioritise diversity and inclusivity in our work environment. Here's how we do it: Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday. Our recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with us. We believe in adding to our culture, not just fitting in. Our diverse team combines unique talents to create products that reflect the diversity of our users and customers. Rewards and Benefits Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days. Dive into our website to uncover all the fantastic benefits waiting for you at Smartbox. Ready to Make a Difference Join us at Smartbox and embark on a fulfilling career where your work truly matters. Click the link where you will be redirected to our Careers site where you can make your application. Agencies Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.

Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Role Overview: Dual Nursery Manager - Busy Bees Walthamstow - Lead One of Our Largest Nurseries Are you a passionate and experienced early years leader ready for your next big challenge? Busy Bees, the UK's leading childcare provider, is looking for an inspiring Dual Nursery Manager (Joint Nursery Manager) to co-lead one of our largest settings a vibrant, high-occupancy 140-place nursery in Walthamstow . This is an exciting opportunity to work in partnership with another experienced manager, sharing leadership of a large, dynamic nursery where you'll guide a dedicated team, deliver outstanding care, and shape the future for hundreds of young learners. About Busy Bees With nearly 400 nurseries across the UK and many more internationally, Busy Bees is the UK's leading nursery group, dedicated to giving every child the best start in life . We're proud of our award-winning workplace culture, where every team member is valued, supported, and encouraged to grow. About the Role - Dual / Joint Nursery Manager As a Dual Nursery Manager , you will work closely with another highly skilled manager to co-lead all aspects of daily operations at our thriving Walthamstow nursery. Together, you'll ensure the highest standards of care, safety, and education while creating an inspiring environment for both children and staff. This is a hands-on leadership role in a busy, high-occupancy setting - perfect for someone with proven management experience and a passion for delivering excellence in early years education. Why Join Busy Bees? At Busy Bees, we believe our people make the difference. We'll support your leadership journey and celebrate your successes every step of the way. Here's what you can look forward to: Competitive salary plus up to 25% annual salary bonus Ongoing training, development, and career progression Access to our Hive wellbeing platform with retail discounts and mental health support Your birthday off - because you deserve to celebrate! Up to 33 days holiday (including bank holidays) Significant childcare discount for your family Enhanced family leave and return-to-work bonus Cycle to Work scheme and workplace pension Access to Employee Assistance Programme and Mental Health First Aiders Opportunities to travel internationally and learn from global best practice via our talent exchange programme Access to our " Grow With Us " leadership pathway About Busy Bees Walthamstow Our Walthamstow nursery is a flagship setting within the Busy Bees family a large, 140-place nursery rated 'Good' by Ofsted , with consistently high occupancy and a reputation for delivering outstanding childcare. We offer: Free on-site parking Free meals on shift Excellent transport links (bus stop just 5 minutes away, with direct routes into the City) Making a Difference Beyond the Nursery Through our partnership with BBC Children in Need , we're committed to supporting children and families beyond our walls. Join us and be part of meaningful community projects and fundraising initiatives that change lives. Take Your Leadership Career to the Next Level If you're a motivated, forward-thinking early years leader ready to co-manage a large, high-performing nursery, we want to hear from you. Bring your expertise, passion, and energy to Busy Bees and help us continue to give every child the best start in life. Role Responsibilities: Key Responsibilities: Lead & Inspire: Drive excellence and motivate your team. Quality Improvement: Enhance educational programs and operational processes. Compliance: Ensure a safe and secure environment, meeting all regulations. Financial Oversight: Manage budgets and resources effectively. Engagement: Build strong relationships with parents, staff, and the community. Professional Development: Foster team growth to provide exceptional care. Required Qualifications: About you: We are looking for a passionate and ambitious Nursery Manager whose primary goal is to deliver the highest standards of childcare and early years education. You will be resourceful, commercially minded, have strong leadership ability and excellent communication skills. You will have strong organisational skills with a keen attention to detail and be able to prioritise your workload effectively. Qualifications and Experience: NNEB, BTEC Nat Dip, CACHE Dip in Childcare, or NVQ Level 3. Experience as a Nursery Manager or Assistant Nursery Manager. Strong leadership, organisational, and communication skills. A focus on delivering high-quality childcare and early education. Apply now and be part of our dynamic team!

Production Planning Engineer Company Overview: For over 75 years, WIKA has been a renowned partner and competent specialist for any task in the field of measurement technology. With steadily growing efficiency, innovative technologies are applied when developing new products and system solutions. The reliability of the products and the readiness to face all challenges of the market have been the key factors for WIKA achieving a leading position in the global market. Within the WIKA Group, currently 11,200 employees are dedicated to maintain and improve technology in pressure, temperature, force and level measurement, and also in the fields of flow measurement, calibration and SF 6 gas solutions. Since joining the WIKA Group in 2011, DH-Budenberg in Irlam has strengthened our global leadership in pressure calibration services. Your activities Review of Sales orders and ensuring Bill of Materials are correct before going to production. Observing existing processes, analysing KPI performance and addressing deficiencies accordingly. Managing of works orders and ensuring work completion on time to meet delivery criteria. Monitoring and tracking sales order progress and updating sales of the progress. Purchasing of stock items and monitoring stocking levels to maintain suitable stock for production flow using MRP. Maintain relationships with existing suppliers and source new suppliers for future products. Liaising with Suppliers to maintain quality and delivery schedules. Attending and scheduling weekly production meetings to discuss open orders and delivery schedule. Distributing of works orders to Production and ensuring any issues are escalated to the relevant people. Understanding and meeting all customer contract requirements for the relevant works orders. Communicating with managers, supervisors, and the rest of the team. Ensuring all projects are completed on time and within budgets. Maintain quality in line with respective QA procedures and adhere to the Health and Safety policy of the business. Work with the Operations Manager and team on any other projects and assignments as required. Utilizing resource planning tools within D365 to ensure correct resources are allocated to and scheduling work order to meet order deadlines Analysing technical drawings and providing material and cost estimates. Your profile Engineering or Manufacturing background (e.g., degree/related qualification or equivalent experience in Mechanical, Industrial, or Production Engineering). Experience with production planning and scheduling, ideally in a manufacturing or engineering environment. Familiarity with MRP/ERP systems, especially Microsoft Dynamics 365 (D365). Understanding of Bills of Materials (BoMs) and technical drawings. Procurement and supplier management experience. What we offer: Competitive salary Pension scheme Cycle to work scheme Flexible working hours and hybrid working 25 days holiday plus bank holidays Focused training and career development planning with opportunities to progress Free on-site parking Employee Referral Scheme Please note: The availability of hybrid working arrangements may vary depending on the specific role and its requirements. Production Planning Engineer

Quality Technologist This is a fantastic opportunity to join a global, market-leading food business which supplies some of the world s leading companies in the retail, hospitality, and foodservice markets. The business is currently expanding and is committed to continually redefining its product offer and prides itself on developing and bringing innovative new products to market. About the Quality Technologist job As a key part of the food technical team, you will provide support and assist the Technical Manager in driving compliance across the food production site to the required Food Safety, Legality, Quality, and product integrity standards. Key tasks: Assist in maintaining a quality culture and support staff to carry out their tasks competently and within the site quality framework. Take part in HACCP review meetings and complete quarterly CCP verification audits. Perform internal audits and assist in completing independent systems audits according to the agreed schedule. Coordinate laboratory testing for sampling products and review and analyse results to identify non-conformances. Support the wider operations teams with the adherence to, and maintenance of best practice standards in line with company, customer and BRC standards. Manage the hygiene staff and site hygiene protocols. Manage supplier approval records and customer complaints. Participate in completing product specifications both internally and Gold standard specifications. About You Quality assurance or technical experience in a food manufacturing/food production environment Ideally educated to a degree level in food science, food technology, or another related subject. BRC/ISO internal auditing experience. Level 2 Food Hygiene and HACCP qualifications are preferred. A self-starter with an analytical and methodical approach to work. A team player with good interpersonal and communication skills. Excellent computer skills including Microsoft Excel and Word. More details The Quality Technologist job (ref: 8955) is paying £27,000 - £28,500 per annum according to your experience. The site is based in North Kent and is commutable from areas of both London and Essex. The package includes 25 days of annual leave plus bank holidays, pension, life assurance, employee assistance programme plus other company benefits. The working hours are Monday to Friday, 8:00am to 5:00pm or 8.30am to 5.30pm. Alternate job titles - Quality Systems Technologist Quality Assurance Technologist QA Auditor Food Technologist Technical Administrator Food Safety Compliance Technologist QA Technologist QA Technician Technical Information Officer