Housing and Wellbeing Officer Full-Time, Fixed Term Contract Manchester £29,353 per annum Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you'll be doing To assist customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT's) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to company procedures; What you'll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of the organisation through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Housing Association) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages Our client belives the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. "They are committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). The Company Our client exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities. You can find details of our story, our vision and our values on the website. They are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities they serve.
Aug 18, 2026
Contractor
Housing and Wellbeing Officer Full-Time, Fixed Term Contract Manchester £29,353 per annum Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you'll be doing To assist customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT's) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to company procedures; What you'll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of the organisation through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Housing Association) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages Our client belives the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. "They are committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). The Company Our client exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities. You can find details of our story, our vision and our values on the website. They are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities they serve.
Senior Allocations & Lettings Officer Location: Hybrid working - 3 days onsite and 2 days remote Contract: Initial 4-month contract, with a strong possibility of extension Start date: 1st September Rate: £32.59 PAYE or £42 Umbrella Team responsibility: Managing a small team of 5 officers An award-winning public sector organisation is seeking an experienced Senior Allocations & Lettings Officer to manage and support the delivery of an efficient, responsive, and customer-focused social housing allocations and lettings service. This is an excellent opportunity for an experienced housing professional with strong team management skills and a detailed understanding of housing legislation, allocations policies, voids, lettings, and housing options. The Role As Senior Allocations & Lettings Officer, you will manage a team of five officers responsible for delivering housing allocations, lettings, transfers, decants, and under-occupation services. You will provide leadership, guidance, and support to ensure that applicants and residents receive accurate advice and appropriate housing solutions. You will also work closely with internal teams, Registered Providers, contractors, landlords, surveyors, and other partners to deliver a seamless and financially efficient service. The role requires a strong customer focus, excellent organisational skills, and the ability to make sound decisions within a legislative and performance-driven environment. Key Responsibilities Manage, motivate, and develop a team of five officers delivering allocations and lettings services. Oversee the provision of social housing in line with relevant legislation, statutory guidance, and housing allocation policies. Maintain a detailed working knowledge of the Housing Act 1996 Part VI and relevant homelessness legislation. Support the delivery of allocations through the housing register, transfers, decants, nominations, and under-occupation schemes. Monitor performance against key performance indicators and service standards. Work with the voids team, surveyors, contractors, and landlords to improve void turnaround times and minimise rental income loss. Ensure available properties are allocated and let efficiently and in accordance with policy. Liaise closely with Registered Providers regarding nomination requests and nomination agreements. Provide advice and guidance to residents regarding housing options, temporary accommodation, social housing, transfers, and alternative housing solutions. Manage and respond to customer complaints, Members' enquiries, and complex correspondence within required timescales. Prepare written and verbal briefings, reports, performance information, and financial returns for senior management and relevant stakeholders. Ensure officers maintain accurate, timely, and complete records on the authority's housing IT systems. Ensure that information is recorded correctly to meet legal, landlord, tenant, and data-quality requirements. Assist with emergency housing decants, transfers, service continuity, and other urgent housing matters. About You The successful candidate will have: Proven experience working in housing allocations, lettings, housing management, or a related property environment. Experience managing, supervising, coaching, or supporting a team. Good knowledge of housing legislation, statutory guidance, and social housing allocation frameworks. An understanding of Housing Act 1996 Part VI and homelessness legislation. Experience working with housing registers, nominations, transfers, decants, voids, or temporary accommodation. Experience supporting vulnerable residents and handling sensitive or complex customer issues. Experience working within a performance management framework and reporting against KPIs. Strong knowledge of customer-focused housing services and service improvement. Experience managing complaints, enquiries, correspondence, and competing priorities. Good numeracy and basic accounting skills, including the ability to produce clear and accurate reports. Excellent written and verbal communication skills, with the ability to adapt messages to different audiences. Strong administrative, organisational, record-keeping, and case-management skills. Experience using housing management systems, databases, spreadsheets, email, and other IT applications. Knowledge of health and safety procedures and their practical application within housing and lettings services. The ability to work effectively in a hybrid, agile, and sometimes remote-working environment. A relevant housing qualification, NVQ, GCSEs, or equivalent experience within housing or property management would be advantageous Working Arrangements This is an initial 4-month contract with a view to extend, subject to service requirements and performance. The successful candidate will work on a hybrid basis, with 3 days onsite and 2 days remote. The role is expected to commence on 1st September. The position offers the opportunity to join an award-winning organisation and make a direct contribution to the delivery of effective social housing and lettings services.
Aug 14, 2026
Full time
Senior Allocations & Lettings Officer Location: Hybrid working - 3 days onsite and 2 days remote Contract: Initial 4-month contract, with a strong possibility of extension Start date: 1st September Rate: £32.59 PAYE or £42 Umbrella Team responsibility: Managing a small team of 5 officers An award-winning public sector organisation is seeking an experienced Senior Allocations & Lettings Officer to manage and support the delivery of an efficient, responsive, and customer-focused social housing allocations and lettings service. This is an excellent opportunity for an experienced housing professional with strong team management skills and a detailed understanding of housing legislation, allocations policies, voids, lettings, and housing options. The Role As Senior Allocations & Lettings Officer, you will manage a team of five officers responsible for delivering housing allocations, lettings, transfers, decants, and under-occupation services. You will provide leadership, guidance, and support to ensure that applicants and residents receive accurate advice and appropriate housing solutions. You will also work closely with internal teams, Registered Providers, contractors, landlords, surveyors, and other partners to deliver a seamless and financially efficient service. The role requires a strong customer focus, excellent organisational skills, and the ability to make sound decisions within a legislative and performance-driven environment. Key Responsibilities Manage, motivate, and develop a team of five officers delivering allocations and lettings services. Oversee the provision of social housing in line with relevant legislation, statutory guidance, and housing allocation policies. Maintain a detailed working knowledge of the Housing Act 1996 Part VI and relevant homelessness legislation. Support the delivery of allocations through the housing register, transfers, decants, nominations, and under-occupation schemes. Monitor performance against key performance indicators and service standards. Work with the voids team, surveyors, contractors, and landlords to improve void turnaround times and minimise rental income loss. Ensure available properties are allocated and let efficiently and in accordance with policy. Liaise closely with Registered Providers regarding nomination requests and nomination agreements. Provide advice and guidance to residents regarding housing options, temporary accommodation, social housing, transfers, and alternative housing solutions. Manage and respond to customer complaints, Members' enquiries, and complex correspondence within required timescales. Prepare written and verbal briefings, reports, performance information, and financial returns for senior management and relevant stakeholders. Ensure officers maintain accurate, timely, and complete records on the authority's housing IT systems. Ensure that information is recorded correctly to meet legal, landlord, tenant, and data-quality requirements. Assist with emergency housing decants, transfers, service continuity, and other urgent housing matters. About You The successful candidate will have: Proven experience working in housing allocations, lettings, housing management, or a related property environment. Experience managing, supervising, coaching, or supporting a team. Good knowledge of housing legislation, statutory guidance, and social housing allocation frameworks. An understanding of Housing Act 1996 Part VI and homelessness legislation. Experience working with housing registers, nominations, transfers, decants, voids, or temporary accommodation. Experience supporting vulnerable residents and handling sensitive or complex customer issues. Experience working within a performance management framework and reporting against KPIs. Strong knowledge of customer-focused housing services and service improvement. Experience managing complaints, enquiries, correspondence, and competing priorities. Good numeracy and basic accounting skills, including the ability to produce clear and accurate reports. Excellent written and verbal communication skills, with the ability to adapt messages to different audiences. Strong administrative, organisational, record-keeping, and case-management skills. Experience using housing management systems, databases, spreadsheets, email, and other IT applications. Knowledge of health and safety procedures and their practical application within housing and lettings services. The ability to work effectively in a hybrid, agile, and sometimes remote-working environment. A relevant housing qualification, NVQ, GCSEs, or equivalent experience within housing or property management would be advantageous Working Arrangements This is an initial 4-month contract with a view to extend, subject to service requirements and performance. The successful candidate will work on a hybrid basis, with 3 days onsite and 2 days remote. The role is expected to commence on 1st September. The position offers the opportunity to join an award-winning organisation and make a direct contribution to the delivery of effective social housing and lettings services.
A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.
Aug 14, 2026
Full time
A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.
We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Manager to take over the position from a long term staff member who is soon to retire. Housing Manager Haywards Heath with parking available for all staff on site Full time permanent role - Monday - Thursday (Apply online only) and Friday (Apply online only). Office and site based role. Salary 45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown! This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility. The role - Housing Manager An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice. This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact. Company will pay for level 4 housing management qualification if not already held. Key duties and responsibilities Manage the day-to-day operations of the Housing Department. Lead on housing applications, assessments, allocations and lettings processes. Prepare and present applications at Lettings & Allocation Committee meetings. Conduct tenancy audits and annual resident visits. Visit new tenants and transfer applicants following tenancy commencement. Provide advice and support to residents, resolving tenancy-related queries and issues. Manage rent arrears and oversee arrears recovery procedures. Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement. Prepare documentation for any court proceedings and attend court hearings where required. Work closely with support agencies and external stakeholders to support residents. Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes. Maintain accurate housing management records, databases and reporting systems. Complete statutory and regulatory returns Administer annual rent reviews and resident communications. Support wider operational and administrative activities across the organisation Experience, skills and competencies required: Previous experience within a Housing Association, Registered Provider or social housing environment. Strong knowledge of tenancy management, allocations, rent arrears and ASB management. Experience dealing with vulnerable residents and external support organisations. Good understanding of housing legislation and regulatory requirements. Experience preparing reports and attending formal meetings. Excellent communication and relationship-building skills. Competent IT skills The confidence to work autonomously and take ownership of a broad housing remit. For more information regarding this excellent Housing Manager opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Aug 14, 2026
Full time
We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Manager to take over the position from a long term staff member who is soon to retire. Housing Manager Haywards Heath with parking available for all staff on site Full time permanent role - Monday - Thursday (Apply online only) and Friday (Apply online only). Office and site based role. Salary 45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown! This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility. The role - Housing Manager An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice. This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact. Company will pay for level 4 housing management qualification if not already held. Key duties and responsibilities Manage the day-to-day operations of the Housing Department. Lead on housing applications, assessments, allocations and lettings processes. Prepare and present applications at Lettings & Allocation Committee meetings. Conduct tenancy audits and annual resident visits. Visit new tenants and transfer applicants following tenancy commencement. Provide advice and support to residents, resolving tenancy-related queries and issues. Manage rent arrears and oversee arrears recovery procedures. Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement. Prepare documentation for any court proceedings and attend court hearings where required. Work closely with support agencies and external stakeholders to support residents. Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes. Maintain accurate housing management records, databases and reporting systems. Complete statutory and regulatory returns Administer annual rent reviews and resident communications. Support wider operational and administrative activities across the organisation Experience, skills and competencies required: Previous experience within a Housing Association, Registered Provider or social housing environment. Strong knowledge of tenancy management, allocations, rent arrears and ASB management. Experience dealing with vulnerable residents and external support organisations. Good understanding of housing legislation and regulatory requirements. Experience preparing reports and attending formal meetings. Excellent communication and relationship-building skills. Competent IT skills The confidence to work autonomously and take ownership of a broad housing remit. For more information regarding this excellent Housing Manager opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Officer to take over the position from a long term staff member who is soon to retire. Housing Officer Haywards Heath with parking available for all staff on site Full time permanent role - Monday - Thursday (Apply online only) and Friday (Apply online only). Office and site based role. Salary 45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown! This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility. The role - Housing Officer An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice. This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact. Company will pay for level 4 housing management qualification if not already held. Key duties and responsibilities Manage the day-to-day operations of the Housing Department. Lead on housing applications, assessments, allocations and lettings processes. Prepare and present applications at Lettings & Allocation Committee meetings. Conduct tenancy audits and annual resident visits. Visit new tenants and transfer applicants following tenancy commencement. Provide advice and support to residents, resolving tenancy-related queries and issues. Manage rent arrears and oversee arrears recovery procedures. Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement. Prepare documentation for any court proceedings and attend court hearings where required. Work closely with support agencies and external stakeholders to support residents. Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes. Maintain accurate housing management records, databases and reporting systems. Complete statutory and regulatory returns Administer annual rent reviews and resident communications. Support wider operational and administrative activities across the organisation Experience, skills and competencies required: Previous experience within a Housing Association, Registered Provider or social housing environment. Strong knowledge of tenancy management, allocations, rent arrears and ASB management. Experience dealing with vulnerable residents and external support organisations. Good understanding of housing legislation and regulatory requirements. Experience preparing reports and attending formal meetings. Excellent communication and relationship-building skills. Competent IT skills The confidence to work autonomously and take ownership of a broad housing remit. For more information regarding this excellent Housing Officer opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Aug 14, 2026
Full time
We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Officer to take over the position from a long term staff member who is soon to retire. Housing Officer Haywards Heath with parking available for all staff on site Full time permanent role - Monday - Thursday (Apply online only) and Friday (Apply online only). Office and site based role. Salary 45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown! This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility. The role - Housing Officer An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice. This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact. Company will pay for level 4 housing management qualification if not already held. Key duties and responsibilities Manage the day-to-day operations of the Housing Department. Lead on housing applications, assessments, allocations and lettings processes. Prepare and present applications at Lettings & Allocation Committee meetings. Conduct tenancy audits and annual resident visits. Visit new tenants and transfer applicants following tenancy commencement. Provide advice and support to residents, resolving tenancy-related queries and issues. Manage rent arrears and oversee arrears recovery procedures. Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement. Prepare documentation for any court proceedings and attend court hearings where required. Work closely with support agencies and external stakeholders to support residents. Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes. Maintain accurate housing management records, databases and reporting systems. Complete statutory and regulatory returns Administer annual rent reviews and resident communications. Support wider operational and administrative activities across the organisation Experience, skills and competencies required: Previous experience within a Housing Association, Registered Provider or social housing environment. Strong knowledge of tenancy management, allocations, rent arrears and ASB management. Experience dealing with vulnerable residents and external support organisations. Good understanding of housing legislation and regulatory requirements. Experience preparing reports and attending formal meetings. Excellent communication and relationship-building skills. Competent IT skills The confidence to work autonomously and take ownership of a broad housing remit. For more information regarding this excellent Housing Officer opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Aug 13, 2026
Contractor
A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Housing Officer Exeter 22.00 Umbrella Full time, Temporary Hybrid - 40% office, 60% home working We are currently recruiting for a Social housing organisation based in Exeter who are looking for an Housing Officer to join their team on a temporary basis. Responsibilities of the Allocations Officer include: Build and maintain proactive, positive relationships with tenants and other customers. Deliver a comprehensive, high-performing housing management service to Council tenants and residents in temporary accommodation, including addressing and resolving anti-social behaviour. Understand, anticipate, and meet legitimate customer demand within agreed budgets. Coordinate the effective use and management of temporary accommodation and properties managed through the Council's Social Lettings Agency. Carry out regular inspections of Council properties and neighbourhoods within a defined area, ensuring a thorough understanding of customer needs and Council assets, and taking appropriate action to address any issues identified. Support the Service Lead Housing Customers and Housing Customer Lead in the continuous development and improvement of housing services. The successful candidate will have: A qualification to HNC level in a relevant discipline or substantial proven relevant experience. Previous anti-social behaviour management, property inspections, quarterly estate inspection. Knowledge of Open Housing. If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Lucy Giles at Sellick Partnership Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 12, 2026
Seasonal
Housing Officer Exeter 22.00 Umbrella Full time, Temporary Hybrid - 40% office, 60% home working We are currently recruiting for a Social housing organisation based in Exeter who are looking for an Housing Officer to join their team on a temporary basis. Responsibilities of the Allocations Officer include: Build and maintain proactive, positive relationships with tenants and other customers. Deliver a comprehensive, high-performing housing management service to Council tenants and residents in temporary accommodation, including addressing and resolving anti-social behaviour. Understand, anticipate, and meet legitimate customer demand within agreed budgets. Coordinate the effective use and management of temporary accommodation and properties managed through the Council's Social Lettings Agency. Carry out regular inspections of Council properties and neighbourhoods within a defined area, ensuring a thorough understanding of customer needs and Council assets, and taking appropriate action to address any issues identified. Support the Service Lead Housing Customers and Housing Customer Lead in the continuous development and improvement of housing services. The successful candidate will have: A qualification to HNC level in a relevant discipline or substantial proven relevant experience. Previous anti-social behaviour management, property inspections, quarterly estate inspection. Knowledge of Open Housing. If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Lucy Giles at Sellick Partnership Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
We are currently seeking an experienced Housing Officer on a hybrid basis to join a reputable Housing Association based in Dudley. This is an excellent opportunity to play a key role in delivering high-quality tenancy and estate management services to local residents. Key Responsibilities of a Housing Officer: Manage a designated patch of approximately 350 properties, covering all aspects of tenancy and estate management including lettings, anti-social behaviour, and rent collection. Provide a customer-focused lettings and allocations service, ensuring void turnaround targets are met and sustainable tenancies are created. Monitor and recover rent arrears in line with policy, including preparing court paperwork and attending hearings as required. Carry out regular estate inspections and respond promptly to environmental, maintenance, and health & safety issues. Requirements: Previous experience in a housing management role within the social housing sector. Strong understanding of housing law and welfare benefits, with the ability to manage complex tenancy and income-related issues. Excellent communication and negotiation skills, with confidence to handle sensitive or challenging situations. Full UK driving licence and access to a vehicle is essential. Job Title: Housing Officer Location: Dudley Contract: 2-month temporary contract (potential for extension) Working Hours: 35 hours Hybrid: 3 days on patch - 2 days WFH or office based Hourly Rate: 24 per hour If this role Housing Officer role is of interest to you then please apply or contact (url removed)
Oct 07, 2025
Contractor
We are currently seeking an experienced Housing Officer on a hybrid basis to join a reputable Housing Association based in Dudley. This is an excellent opportunity to play a key role in delivering high-quality tenancy and estate management services to local residents. Key Responsibilities of a Housing Officer: Manage a designated patch of approximately 350 properties, covering all aspects of tenancy and estate management including lettings, anti-social behaviour, and rent collection. Provide a customer-focused lettings and allocations service, ensuring void turnaround targets are met and sustainable tenancies are created. Monitor and recover rent arrears in line with policy, including preparing court paperwork and attending hearings as required. Carry out regular estate inspections and respond promptly to environmental, maintenance, and health & safety issues. Requirements: Previous experience in a housing management role within the social housing sector. Strong understanding of housing law and welfare benefits, with the ability to manage complex tenancy and income-related issues. Excellent communication and negotiation skills, with confidence to handle sensitive or challenging situations. Full UK driving licence and access to a vehicle is essential. Job Title: Housing Officer Location: Dudley Contract: 2-month temporary contract (potential for extension) Working Hours: 35 hours Hybrid: 3 days on patch - 2 days WFH or office based Hourly Rate: 24 per hour If this role Housing Officer role is of interest to you then please apply or contact (url removed)
Housing & Tenancy Support Worker LOCATION: Bristol HOURS: Mon - Fri 9-5 27.5 SALARY: £25,837.50 per year DURATION: Temp to Perm Our client, a leading provider of compassionate complex mental health support, is seeking a dedicated Compliance & Housing Support Worker to join their dynamic team. In this role, you will play a vital part in ensuring the highest standards of compliance and housing assistance for our valued residents. Highlights of the Role: Closely support those with complex mental health to manage their tenancies, providing a stable platform for their recovery & their journey to regain their independence. Give back to the community by supporting those adversely affected by complex mental health issues. Preferred Requirements: Manage rent recovery & service charge arrears for tenants and former tenant, from early intervention through to enforcement action, including the preparation of and presenting of court applications. Assist the Management Team in the implementation and review of policies and procedures including Rent Arrears, Mutual Exchanges, Transfer Allocations and and ASB Support tenants to move via mutual exchange, private rented and local authority choice-based lettings schemes. Work with teams & tenants to ensure tenancy management and signpost where necessary. Work to find resolutions for tenancy management challenges, including safeguarding, anti-social behaviour, tenancy breaches and tenancy queries. To regularly review tenants' circumstances and make recommendations in respect of future housing options Manage reports of ASB to find most peaceful resolution and minimise escalation where possible. Preferred Qualifications: Relevant degree or equivalent qualification in a related field, such as social work, housing management, or compliance. Previous experience in the care or housing sector, with a deep understanding of the unique needs and challenges faced by our residents. Strong organizational and time management skills, with the ability to prioritise tasks and meet deadlines effectively. You will receive from BRC: Dedicated, experienced consultants that specialise in supported housing recruitment Temp to perm opportunities available. Competitive rates of pay (PAYE & Umbrella on offer) 24/7 support for relief workers - out of hours numbers FREE online training courses available Pension scheme contributions. For more information on this scheme focused role please contact Phoebe Orchard on or send an up to date CV to
Sep 24, 2025
Full time
Housing & Tenancy Support Worker LOCATION: Bristol HOURS: Mon - Fri 9-5 27.5 SALARY: £25,837.50 per year DURATION: Temp to Perm Our client, a leading provider of compassionate complex mental health support, is seeking a dedicated Compliance & Housing Support Worker to join their dynamic team. In this role, you will play a vital part in ensuring the highest standards of compliance and housing assistance for our valued residents. Highlights of the Role: Closely support those with complex mental health to manage their tenancies, providing a stable platform for their recovery & their journey to regain their independence. Give back to the community by supporting those adversely affected by complex mental health issues. Preferred Requirements: Manage rent recovery & service charge arrears for tenants and former tenant, from early intervention through to enforcement action, including the preparation of and presenting of court applications. Assist the Management Team in the implementation and review of policies and procedures including Rent Arrears, Mutual Exchanges, Transfer Allocations and and ASB Support tenants to move via mutual exchange, private rented and local authority choice-based lettings schemes. Work with teams & tenants to ensure tenancy management and signpost where necessary. Work to find resolutions for tenancy management challenges, including safeguarding, anti-social behaviour, tenancy breaches and tenancy queries. To regularly review tenants' circumstances and make recommendations in respect of future housing options Manage reports of ASB to find most peaceful resolution and minimise escalation where possible. Preferred Qualifications: Relevant degree or equivalent qualification in a related field, such as social work, housing management, or compliance. Previous experience in the care or housing sector, with a deep understanding of the unique needs and challenges faced by our residents. Strong organizational and time management skills, with the ability to prioritise tasks and meet deadlines effectively. You will receive from BRC: Dedicated, experienced consultants that specialise in supported housing recruitment Temp to perm opportunities available. Competitive rates of pay (PAYE & Umbrella on offer) 24/7 support for relief workers - out of hours numbers FREE online training courses available Pension scheme contributions. For more information on this scheme focused role please contact Phoebe Orchard on or send an up to date CV to
