Job Posting Title Manager, Operational Risk Management, Control Assessment Job Description What is the opportunity? This is a key role in ensuring best-in-class Operational Risk and Management reporting practices, providing management with key risk insights to enable sound business decisions. Through effective delivery of high-quality reporting and analysis, the Manager will enable management to 'join the dots', ensuring consistency in practice, and offering a streamlined, standardised reporting regime underpinned by their cross-product/'whole business knowledge and mandate. In addition to reporting, the Manager will contribute to our centralised Operational Risk Practices, including the risk and control self-assessment (RCSA), establishing Risk Appetite Measures and Key Risk Indicators. What will you do? Contribute to strengthening the Wealth Management Europe control environment within a team under a shared services framework for the delivery of the annual control assessment requirements for the year. Support the annual control assessment planning following a data-driven approach. Develop and execute innovative testing approaches, using analytical tools and AI. Work directly with business partners to ensure that their control documentation meets the requirements of the control assessment standards, including identifying control gaps and opportunities to rationalise key controls. Communicate results to stakeholders at different levels of the organisation. Provide the business with a centre of excellence offering guidance, consultation, coordination and execution capabilities across strategic thinking, governance and reporting deliverables. Drive the continuous improvement effort by proactively identifying enhancement and/or optimization opportunities within existing reports such that only key data/metrics are delivered to the users. Provide thought leadership to impact, influence and drive a standardised/best-in-class approach to reporting, prioritising consistency, efficiency and reusability. What do you need to succeed? Must-have Strong knowledge of risk management practices, control assessment and other Operational Risk framework elements. Exceptional technical skills in documenting controls, control objectives, and integrating controls into the broader Operational Risk framework. Demonstrable experience in conducting complex control assessments. Demonstrable experience in working with and implementing AI technologies. Comfortable engaging with senior management, and clearly communicating points of view. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Aug 18, 2026
Contractor
Job Posting Title Manager, Operational Risk Management, Control Assessment Job Description What is the opportunity? This is a key role in ensuring best-in-class Operational Risk and Management reporting practices, providing management with key risk insights to enable sound business decisions. Through effective delivery of high-quality reporting and analysis, the Manager will enable management to 'join the dots', ensuring consistency in practice, and offering a streamlined, standardised reporting regime underpinned by their cross-product/'whole business knowledge and mandate. In addition to reporting, the Manager will contribute to our centralised Operational Risk Practices, including the risk and control self-assessment (RCSA), establishing Risk Appetite Measures and Key Risk Indicators. What will you do? Contribute to strengthening the Wealth Management Europe control environment within a team under a shared services framework for the delivery of the annual control assessment requirements for the year. Support the annual control assessment planning following a data-driven approach. Develop and execute innovative testing approaches, using analytical tools and AI. Work directly with business partners to ensure that their control documentation meets the requirements of the control assessment standards, including identifying control gaps and opportunities to rationalise key controls. Communicate results to stakeholders at different levels of the organisation. Provide the business with a centre of excellence offering guidance, consultation, coordination and execution capabilities across strategic thinking, governance and reporting deliverables. Drive the continuous improvement effort by proactively identifying enhancement and/or optimization opportunities within existing reports such that only key data/metrics are delivered to the users. Provide thought leadership to impact, influence and drive a standardised/best-in-class approach to reporting, prioritising consistency, efficiency and reusability. What do you need to succeed? Must-have Strong knowledge of risk management practices, control assessment and other Operational Risk framework elements. Exceptional technical skills in documenting controls, control objectives, and integrating controls into the broader Operational Risk framework. Demonstrable experience in conducting complex control assessments. Demonstrable experience in working with and implementing AI technologies. Comfortable engaging with senior management, and clearly communicating points of view. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Great Finance Operations Don't Just Happen. Great Teams Make Them Happen. Love keeping the numbers accurate, the cash moving and the team performing at its best? This is an opportunity to take ownership of the day-to-day engine room of a fast-moving finance function - leading a talented team while keeping Accounts Payable, Accounts Receivable, banking and cash management running smoothly. At Bulk , we're on an incredible journey. We're transforming from a manufacturing-led retailer into a destination brand for active nutrition, disrupting the industry through bold thinking, innovative products and ambitious growth plans. Now we're looking for a Senior Accounts / Supervisor who can bring together strong finance operations knowledge, people leadership and a continuous improvement mindset to help us keep raising the bar. The Role at a Glance: Senior Accounts / SupervisorColchester, Essex Hybrid - 3 Days OfficeCompetitive Salary + Excellent BenefitsFull Time Permanent Reporting to: Finance Operations Manager Direct Reports: 4 Finance Team Members Company: Bulk - One of Europe's Fastest Growing Active Nutrition Brands Culture: Ambitious Collaborative Fast-Paced Innovative The Opportunity As Senior Accounts / Supervisor, you'll oversee the day-to-day delivery of our finance operations while leading and developing a team of four. You'll keep the fundamentals running brilliantly - accurate processing, strong controls, healthy cash management and smooth month-end delivery - while looking for opportunities to make our processes more efficient and effective. It's a hands-on leadership role combining finance operations, cash management, reporting, process improvement and people development. You'll be close enough to the detail to understand what's happening, while giving your team the direction, coaching and support they need to deliver. What You'll Be Doing Finance Operations • Oversee day-to-day Accounts Payable and Accounts Receivable activity.• Manage monthly sales and purchase ledger reviews.• Ensure finance processing is accurate, controlled and completed to deadline.• Maintain strong operational finance processes and identify opportunities to improve them.• Monitor financial controls and ensure agreed procedures are consistently followed.• Support operational sign-off for new systems, processes and improvements. Cash Management & Treasury • Own the weekly cash forecast and present key findings to senior finance leadership.• Manage treasury-related processes and controls.• Review payment runs and support payment execution where required.• Oversee bank reconciliations and ensure outstanding items are resolved promptly. Reporting & Performance • Produce monthly operational reporting and provide clear performance insights.• Monitor KPIs and highlight emerging performance, workload or resource risks.• Review operational metrics and identify potential control issues. Leading the Team • Lead, coach and develop a team of four finance professionals. About You You're a hands-on finance professional who understands the detail but also enjoys helping other people succeed. Organised, accurate and commercially aware, you're comfortable managing competing priorities and spotting where a process could work better. You'll likely bring: • At least 3 years' experience within finance or accounting.• Previous experience leading, supervising or coaching a finance team.• Strong practical knowledge of Accounts Payable and Accounts Receivable.• Experience managing operational workloads, deadlines and competing priorities.• Exposure to cash forecasting, treasury or banking processes.• Strong Excel and accounting systems skills.• Excellent attention to detail and a strong control mindset.• Confident communication and relationship-building skills.• A proactive, solutions-focused approach to problems.• The ability to work independently while contributing to wider finance team objectives. You'll Thrive Here If You • Enjoy leading from the front rather than managing from a distance.• Stay organised and accurate when things get busy.• Naturally look for ways to improve processes.• Take ownership rather than waiting to be asked.• Enjoy developing people and seeing your team succeed.• Are comfortable working in an ambitious, fast-moving environment. What Are The Gains? • Monthly Bulk Bank Benefits Allowance.• Subsidised Gym Membership.• Birthday Day Off.• PerkBox Subscription.• 60% Discount on Bulk Products.• Flexi Start Scheme.• Optional Additional Annual Leave.• Pension Scheme.• Life Assurance.• Medicash Healthcare Benefits.• Volunteering Day.• Cycle to Work Scheme.• Enhanced Maternity & Paternity Leave.• Fully Stocked Bulk Pantry.• Happy Hour Drinks Fridge.• Summer Working Hours.• Ongoing Learning & Development Opportunities. Why Bulk ? You'll be joining a high-growth brand that's ambitious about where it's going and equally ambitious about developing the people helping it get there. For you, that means the opportunity to strengthen your leadership experience, influence how finance operations are delivered and help shape better processes as the business continues to evolve. It's a role for someone who wants to lead people, own the detail and make finance operations better - not simply keep the existing processes ticking over. Apply Now If you're ready to take greater ownership, develop a talented finance team and help keep the financial engine of a high-growth consumer brand running brilliantly, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data is processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.
Aug 18, 2026
Full time
Great Finance Operations Don't Just Happen. Great Teams Make Them Happen. Love keeping the numbers accurate, the cash moving and the team performing at its best? This is an opportunity to take ownership of the day-to-day engine room of a fast-moving finance function - leading a talented team while keeping Accounts Payable, Accounts Receivable, banking and cash management running smoothly. At Bulk , we're on an incredible journey. We're transforming from a manufacturing-led retailer into a destination brand for active nutrition, disrupting the industry through bold thinking, innovative products and ambitious growth plans. Now we're looking for a Senior Accounts / Supervisor who can bring together strong finance operations knowledge, people leadership and a continuous improvement mindset to help us keep raising the bar. The Role at a Glance: Senior Accounts / SupervisorColchester, Essex Hybrid - 3 Days OfficeCompetitive Salary + Excellent BenefitsFull Time Permanent Reporting to: Finance Operations Manager Direct Reports: 4 Finance Team Members Company: Bulk - One of Europe's Fastest Growing Active Nutrition Brands Culture: Ambitious Collaborative Fast-Paced Innovative The Opportunity As Senior Accounts / Supervisor, you'll oversee the day-to-day delivery of our finance operations while leading and developing a team of four. You'll keep the fundamentals running brilliantly - accurate processing, strong controls, healthy cash management and smooth month-end delivery - while looking for opportunities to make our processes more efficient and effective. It's a hands-on leadership role combining finance operations, cash management, reporting, process improvement and people development. You'll be close enough to the detail to understand what's happening, while giving your team the direction, coaching and support they need to deliver. What You'll Be Doing Finance Operations • Oversee day-to-day Accounts Payable and Accounts Receivable activity.• Manage monthly sales and purchase ledger reviews.• Ensure finance processing is accurate, controlled and completed to deadline.• Maintain strong operational finance processes and identify opportunities to improve them.• Monitor financial controls and ensure agreed procedures are consistently followed.• Support operational sign-off for new systems, processes and improvements. Cash Management & Treasury • Own the weekly cash forecast and present key findings to senior finance leadership.• Manage treasury-related processes and controls.• Review payment runs and support payment execution where required.• Oversee bank reconciliations and ensure outstanding items are resolved promptly. Reporting & Performance • Produce monthly operational reporting and provide clear performance insights.• Monitor KPIs and highlight emerging performance, workload or resource risks.• Review operational metrics and identify potential control issues. Leading the Team • Lead, coach and develop a team of four finance professionals. About You You're a hands-on finance professional who understands the detail but also enjoys helping other people succeed. Organised, accurate and commercially aware, you're comfortable managing competing priorities and spotting where a process could work better. You'll likely bring: • At least 3 years' experience within finance or accounting.• Previous experience leading, supervising or coaching a finance team.• Strong practical knowledge of Accounts Payable and Accounts Receivable.• Experience managing operational workloads, deadlines and competing priorities.• Exposure to cash forecasting, treasury or banking processes.• Strong Excel and accounting systems skills.• Excellent attention to detail and a strong control mindset.• Confident communication and relationship-building skills.• A proactive, solutions-focused approach to problems.• The ability to work independently while contributing to wider finance team objectives. You'll Thrive Here If You • Enjoy leading from the front rather than managing from a distance.• Stay organised and accurate when things get busy.• Naturally look for ways to improve processes.• Take ownership rather than waiting to be asked.• Enjoy developing people and seeing your team succeed.• Are comfortable working in an ambitious, fast-moving environment. What Are The Gains? • Monthly Bulk Bank Benefits Allowance.• Subsidised Gym Membership.• Birthday Day Off.• PerkBox Subscription.• 60% Discount on Bulk Products.• Flexi Start Scheme.• Optional Additional Annual Leave.• Pension Scheme.• Life Assurance.• Medicash Healthcare Benefits.• Volunteering Day.• Cycle to Work Scheme.• Enhanced Maternity & Paternity Leave.• Fully Stocked Bulk Pantry.• Happy Hour Drinks Fridge.• Summer Working Hours.• Ongoing Learning & Development Opportunities. Why Bulk ? You'll be joining a high-growth brand that's ambitious about where it's going and equally ambitious about developing the people helping it get there. For you, that means the opportunity to strengthen your leadership experience, influence how finance operations are delivered and help shape better processes as the business continues to evolve. It's a role for someone who wants to lead people, own the detail and make finance operations better - not simply keep the existing processes ticking over. Apply Now If you're ready to take greater ownership, develop a talented finance team and help keep the financial engine of a high-growth consumer brand running brilliantly, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data is processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.
Experienced Pricing & Commercial Strategy Manager - Digital Products needed ASAP to drive pricing performance and commercial growth across a global digital product portfolio for You'll combine pricing strategy, commercial analysis and stakeholder influence to identify revenue opportunities, develop pricing frameworks and help regional teams turn insight into action. What you'll do Develop pricing and monetisation strategies that maximise revenue and customer value Lead pricing workstreams for new products and features, including willingness-to-pay analysis Build pricing models, frameworks, tools and governance Analyse commercial performance and identify revenue opportunities Partner with Product, Commercial, Data & Insights and regional teams globally Build pricing capability through playbooks, coaching, training and best practice Support business cases, commercial planning and strategic initiatives What you'll bring 5+ years' experience in Pricing, Commercial Strategy or Commercial Analytics Strong understanding of pricing strategy, monetisation and revenue optimisation Excellent analytical and financial modelling skills Experience developing pricing recommendations and commercial business cases A customer-focused, evidence-driven approach to decision making Strong communication and storytelling skills Confidence influencing senior stakeholders without direct authority Experience working across multiple markets or business units is highly desirable Digital product, product launch or capability-building experience would be a plus Hybrid role. 2/3 days per week in Richmond upon Thames office non-negotiable.
Aug 18, 2026
Contractor
Experienced Pricing & Commercial Strategy Manager - Digital Products needed ASAP to drive pricing performance and commercial growth across a global digital product portfolio for You'll combine pricing strategy, commercial analysis and stakeholder influence to identify revenue opportunities, develop pricing frameworks and help regional teams turn insight into action. What you'll do Develop pricing and monetisation strategies that maximise revenue and customer value Lead pricing workstreams for new products and features, including willingness-to-pay analysis Build pricing models, frameworks, tools and governance Analyse commercial performance and identify revenue opportunities Partner with Product, Commercial, Data & Insights and regional teams globally Build pricing capability through playbooks, coaching, training and best practice Support business cases, commercial planning and strategic initiatives What you'll bring 5+ years' experience in Pricing, Commercial Strategy or Commercial Analytics Strong understanding of pricing strategy, monetisation and revenue optimisation Excellent analytical and financial modelling skills Experience developing pricing recommendations and commercial business cases A customer-focused, evidence-driven approach to decision making Strong communication and storytelling skills Confidence influencing senior stakeholders without direct authority Experience working across multiple markets or business units is highly desirable Digital product, product launch or capability-building experience would be a plus Hybrid role. 2/3 days per week in Richmond upon Thames office non-negotiable.
BUSINESS DEVELOPMENT MANAGER - FACILITIES MANAGEMENT LEEDS - HYBRID / REMOTE UP TO £60,000 + OTE £20,000 BONUS + BENEFITS The Opportunity: Get Recruited are recruiting on behalf of a 2024 + 2025 Sunday Times Best Workplace organisation, working as part of an established commercial team as a business development manager, you'll be driving new business acquisition, building strategic relationships, and delivering sustainable revenue growth. As a BDM you'll be responsible for identifying new opportunities in the facilities management field, developing commercial strategies, and converting prospects into long-term clients. This is an excellent opportunity for a commercially focused sales professional who enjoys building relationships, generating new business, and making a tangible impact within a collaborative and forward-thinking environment. The Role: Identify, target and secure new customer opportunities across commercial property management functions. Build and maintain a strong pipeline of prospective clients through proactive business development activity. Manage the full sales cycle from initial engagement through to proposal, negotiation and on boarding. Conduct market research to identify emerging opportunities, trends and potential threats. Monitor and report on commercial performance using CRM systems and key business metrics. Provide regular commercial insights and updates to the senior leadership team. The Person: Proven experience within a Business Development Manager, Sales Manager, Area Sales Manager, Business Development Executive, Sales Executive or similar role within Facilities / Property / Utilities industries. Must have property management, facilities management or utility industry experience. Dealing with hard and soft facilities management operations. Demonstrable track record of achieving sales targets and driving business growth. Strong relationship-building skills with the ability to engage and influence stakeholders at all levels. Commercially astute with excellent negotiation and communication skills. Experience developing and managing sales pipelines and converting opportunities into revenue. Ability to identify market opportunities and translate insights into commercial action. Proactive, self-motivated and results-driven approach. Experience working collaboratively across multiple business functions. Benefits: Holiday entitlement: 26 days plus statutory bank holidays (Option to buy additional days, up to one week) Free on-site parking Auto enrol pension scheme (3% company contribution) Life insurance Gym membership discount Retail Discounts Childcare discount vouchers Bonus + Commission OTE Hybrid and flexible working arrangements Sunday Times Best Workplace winner of 2024 + 2025 Collaborative and supportive team culture. Genuine opportunity to influence commercial strategy and business growth. Ongoing professional development and career progression opportunities By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Aug 18, 2026
Full time
BUSINESS DEVELOPMENT MANAGER - FACILITIES MANAGEMENT LEEDS - HYBRID / REMOTE UP TO £60,000 + OTE £20,000 BONUS + BENEFITS The Opportunity: Get Recruited are recruiting on behalf of a 2024 + 2025 Sunday Times Best Workplace organisation, working as part of an established commercial team as a business development manager, you'll be driving new business acquisition, building strategic relationships, and delivering sustainable revenue growth. As a BDM you'll be responsible for identifying new opportunities in the facilities management field, developing commercial strategies, and converting prospects into long-term clients. This is an excellent opportunity for a commercially focused sales professional who enjoys building relationships, generating new business, and making a tangible impact within a collaborative and forward-thinking environment. The Role: Identify, target and secure new customer opportunities across commercial property management functions. Build and maintain a strong pipeline of prospective clients through proactive business development activity. Manage the full sales cycle from initial engagement through to proposal, negotiation and on boarding. Conduct market research to identify emerging opportunities, trends and potential threats. Monitor and report on commercial performance using CRM systems and key business metrics. Provide regular commercial insights and updates to the senior leadership team. The Person: Proven experience within a Business Development Manager, Sales Manager, Area Sales Manager, Business Development Executive, Sales Executive or similar role within Facilities / Property / Utilities industries. Must have property management, facilities management or utility industry experience. Dealing with hard and soft facilities management operations. Demonstrable track record of achieving sales targets and driving business growth. Strong relationship-building skills with the ability to engage and influence stakeholders at all levels. Commercially astute with excellent negotiation and communication skills. Experience developing and managing sales pipelines and converting opportunities into revenue. Ability to identify market opportunities and translate insights into commercial action. Proactive, self-motivated and results-driven approach. Experience working collaboratively across multiple business functions. Benefits: Holiday entitlement: 26 days plus statutory bank holidays (Option to buy additional days, up to one week) Free on-site parking Auto enrol pension scheme (3% company contribution) Life insurance Gym membership discount Retail Discounts Childcare discount vouchers Bonus + Commission OTE Hybrid and flexible working arrangements Sunday Times Best Workplace winner of 2024 + 2025 Collaborative and supportive team culture. Genuine opportunity to influence commercial strategy and business growth. Ongoing professional development and career progression opportunities By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Data Analytics & AI - Data Science & AI - Manager EY exists to build a better working world, we empower our people by offering the culture, tech, teams, scale, challenges, learning, and the relationships for you to personalise and build your career, helping to create long-term value for clients, people and society and build trust in the capital markets. This role can be located in our offices in Belfast or Derry/Londonderry, working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. The Team and the opportunity Our data and analytics team focuses on helping our clients unlock value from their information assets by embedding innovative data analytics solutions in existing business areas. Data Analytics is one of the most exciting fields in today's digital world. It offers challenging work, career development and great job satisfaction. EY's mission is to build a better working world by asking better questions and finding better answers - this is what data analytics is all about. What better way to help us achieve our mission than by working with our data science, analytics, engineering, and architecture teams as we continue this journey. In response to strong market demand, we are seeking additional individuals to enhance our existing team. We are transforming our business by embedding analytics in everything we do. We are helping our clients transform their businesses by doing the same, across industry sectors and lines of business. We are growing and so are our people. We are hiring experienced professionals in a variety of roles, this is a fantastic opportunity to contribute to the Data Analytics team who are not only changing how we deliver services to our clients but are also committed to creating a diverse environment where EY people are valued, where they feel they belong and can contribute their best in every encounter. Your key responsibilities The nature of this role means no two projects will be the same. That means you'll need to think on your feet and challenge existing practices to develop solutions for complex problems. You'll also be collaborating with colleagues across multiple service lines, so you will be expected to build relationships and identify opportunities for our clients to benefit from our expertise in other areas. Occasional travel may be necessary as you will be meeting with key clients, some of whom are the most respected in their fields. Leading diverse teams with varying skillsets, who use different Data and Analytics technologies. Lead end-to-end project delivery for data and analytics initiatives, ensuring alignment with business objectives and timelines. Develop comprehensive project plans that outline scope, objectives, timelines, and resource allocation, ensuring successful execution and delivery. Oversee project budgets, ensuring effective allocation of resources and adherence to financial constraints. Adapting your leadership style to fit team, client, and cultural needs, they will look to you to anticipate and identify risks and escalate issues as appropriate. Engage with key stakeholders across client organisations to understand their data needs, communicate project progress, and ensure alignment with their strategic/project goals. As an influential member of the team, you'll create a positive learning culture and will coach and counsel junior members of the team and help them develop. Working in multi-disciplinary teams across a range of industries helping our clients, using our analytics to transform and improve their business. Drawing on your knowledge and experience, you'll create innovative insights which will add value to both our clients and to the broader society. Champion operational efficiency improvements on projects and internal initiatives and will consistently drive projects to completion, and ensure the work is of high quality. Contribute to the development of the wider Data & Analytics team's future by building our brand, attending relevant events, collaborating with other internal teams, and producing thought leadership. Actively establish, maintain, and strengthen internal and external relationships. With guidance from partners, directors, and other senior managers, you'll identify potential business opportunities for EY to incubate or drive new solutions and services. To qualify for the role, you must have A completed degree (bachelors, masters, or PhD) Proven experience, significant experience as a Data Analytics professional, or similar role in a consulting environment or equivalent with a focus on project delivery and management. Proven experience in leading cross-functional teams and managing complex projects. Demonstrated ability to supervise and develop others, effectively communicate, managing client expectations, delivering quality projects, working to timelines, growth of the team, bringing energy, enthusiasm, and the courage to lead and develop others. Ability to communicate technical information to non-technical colleagues and clients. Ambition to continuously develop your skills and abilities. Analytically minded and have the ability to assimilate and apply new techniques and knowledge, to deliver insights and solve problems. Professional with ability to work in diverse, evolving, and dynamic client environments. Working knowledge of key analytics tools such as: Reporting and visualisation: PowerBI, Tableau, Qlik Programming languages: SQL, Python, R Cloud computing platforms: Azure, AWS, GCP Experience in any aspects of the data analytics lifecycle, for example: Data Strategy Data Manipulation and ETL Data Analysis & Visualization Applying machine learning statistical analysis and other advanced analytics techniques to key business issues faced by our clients that can transform and improve their entire organisation. A passion to contribute to the growth of the team, bringing energy, enthusiasm, and the courage to lead and develop others. Relevant experience in Agile Delivery. What working at EY offers We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support and coaching from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: Pension Discounted health insurance Web Doctor - Free unlimited online GP consultations for you and your family The purchase of additional annual leave Hybrid Working Free Gym membership Travel Pass Maternity & Paternity leave Bike to work Scheme Recognition Awards Cash incentives for referrals Work Mobile TECH MBA paid by EY Wellness rooms Available in some offices EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. Career Progression When you join EY, you will be supported to ensure that you are enhancing your skills from day one. Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are - success is defined by you . click apply for full job details
Aug 18, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Data Analytics & AI - Data Science & AI - Manager EY exists to build a better working world, we empower our people by offering the culture, tech, teams, scale, challenges, learning, and the relationships for you to personalise and build your career, helping to create long-term value for clients, people and society and build trust in the capital markets. This role can be located in our offices in Belfast or Derry/Londonderry, working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. The Team and the opportunity Our data and analytics team focuses on helping our clients unlock value from their information assets by embedding innovative data analytics solutions in existing business areas. Data Analytics is one of the most exciting fields in today's digital world. It offers challenging work, career development and great job satisfaction. EY's mission is to build a better working world by asking better questions and finding better answers - this is what data analytics is all about. What better way to help us achieve our mission than by working with our data science, analytics, engineering, and architecture teams as we continue this journey. In response to strong market demand, we are seeking additional individuals to enhance our existing team. We are transforming our business by embedding analytics in everything we do. We are helping our clients transform their businesses by doing the same, across industry sectors and lines of business. We are growing and so are our people. We are hiring experienced professionals in a variety of roles, this is a fantastic opportunity to contribute to the Data Analytics team who are not only changing how we deliver services to our clients but are also committed to creating a diverse environment where EY people are valued, where they feel they belong and can contribute their best in every encounter. Your key responsibilities The nature of this role means no two projects will be the same. That means you'll need to think on your feet and challenge existing practices to develop solutions for complex problems. You'll also be collaborating with colleagues across multiple service lines, so you will be expected to build relationships and identify opportunities for our clients to benefit from our expertise in other areas. Occasional travel may be necessary as you will be meeting with key clients, some of whom are the most respected in their fields. Leading diverse teams with varying skillsets, who use different Data and Analytics technologies. Lead end-to-end project delivery for data and analytics initiatives, ensuring alignment with business objectives and timelines. Develop comprehensive project plans that outline scope, objectives, timelines, and resource allocation, ensuring successful execution and delivery. Oversee project budgets, ensuring effective allocation of resources and adherence to financial constraints. Adapting your leadership style to fit team, client, and cultural needs, they will look to you to anticipate and identify risks and escalate issues as appropriate. Engage with key stakeholders across client organisations to understand their data needs, communicate project progress, and ensure alignment with their strategic/project goals. As an influential member of the team, you'll create a positive learning culture and will coach and counsel junior members of the team and help them develop. Working in multi-disciplinary teams across a range of industries helping our clients, using our analytics to transform and improve their business. Drawing on your knowledge and experience, you'll create innovative insights which will add value to both our clients and to the broader society. Champion operational efficiency improvements on projects and internal initiatives and will consistently drive projects to completion, and ensure the work is of high quality. Contribute to the development of the wider Data & Analytics team's future by building our brand, attending relevant events, collaborating with other internal teams, and producing thought leadership. Actively establish, maintain, and strengthen internal and external relationships. With guidance from partners, directors, and other senior managers, you'll identify potential business opportunities for EY to incubate or drive new solutions and services. To qualify for the role, you must have A completed degree (bachelors, masters, or PhD) Proven experience, significant experience as a Data Analytics professional, or similar role in a consulting environment or equivalent with a focus on project delivery and management. Proven experience in leading cross-functional teams and managing complex projects. Demonstrated ability to supervise and develop others, effectively communicate, managing client expectations, delivering quality projects, working to timelines, growth of the team, bringing energy, enthusiasm, and the courage to lead and develop others. Ability to communicate technical information to non-technical colleagues and clients. Ambition to continuously develop your skills and abilities. Analytically minded and have the ability to assimilate and apply new techniques and knowledge, to deliver insights and solve problems. Professional with ability to work in diverse, evolving, and dynamic client environments. Working knowledge of key analytics tools such as: Reporting and visualisation: PowerBI, Tableau, Qlik Programming languages: SQL, Python, R Cloud computing platforms: Azure, AWS, GCP Experience in any aspects of the data analytics lifecycle, for example: Data Strategy Data Manipulation and ETL Data Analysis & Visualization Applying machine learning statistical analysis and other advanced analytics techniques to key business issues faced by our clients that can transform and improve their entire organisation. A passion to contribute to the growth of the team, bringing energy, enthusiasm, and the courage to lead and develop others. Relevant experience in Agile Delivery. What working at EY offers We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support and coaching from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: Pension Discounted health insurance Web Doctor - Free unlimited online GP consultations for you and your family The purchase of additional annual leave Hybrid Working Free Gym membership Travel Pass Maternity & Paternity leave Bike to work Scheme Recognition Awards Cash incentives for referrals Work Mobile TECH MBA paid by EY Wellness rooms Available in some offices EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. Career Progression When you join EY, you will be supported to ensure that you are enhancing your skills from day one. Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are - success is defined by you . click apply for full job details
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Financial Services practice is a unique industry-focused business unit that provides a broad range of integrated services to financial institutions and other capital markets participants, including banks, insurers, wealth and asset managers and government. EY UK's Remediation Team works across all sectors on a broad range of engagements with a diverse portfolio of clients, delivering consultancy services and support focused on the execution of remediation programmes and the management of regulatory risk. The team focuses on delivering some of the industry's largest and most complex remediation programmes. This includes supporting firms in qualifying potential issues, root cause analysis, as well as designing and implementing past business reviews and redress schemes to remediate consumer harm. The opportunity Our objective is to continue being the market leader in delivering large-scale, complex remediation programmes within the Financial Services sector. We collaborate and work closely with teams across EY to design and execute technology-enabled delivery solutions that bring structure, pace and control to high profile programmes for our clients, while also building and deepening senior client relationships and identifying opportunities to support clients across the remediation lifecycle. As a Director, you will play a pivotal role in shaping EY's remediation delivery strategy, taking end-to-end accountability for programme set-up and execution, and acting as a trusted adviser to senior client stakeholders on delivery approach, governance, risks and good customer outcomes. You will also be expected to originate and shape new opportunities, lead pursuits and proposals, and bring the best of EY to clients through strong relationship management and market-facing insight. Your key responsibilities As a Director within the Remediation Team, you will lead complex multi-workstream programmes from mobilisation through to closure, setting the delivery strategy, establishing governance and controls, and assuring high quality outcomes. Typical engagements include leading, directing and assuring the design, implementation or review of: Past business reviews and large-scale remediation programmes for firms Programme design and control, including integrated plans, dependencies, RAID management, milestones, and operational execution Governance and operating rhythm, steering committees, working groups, decision forums, and clear escalation pathways Performance management and reporting including MI and insights, outcome tracking, executive dashboards and Board level reporting Resource and financial management comprising budgeting, forecasting, capacity planning, and commercial oversight Workstream leadership across multi disciplinary teams (operations, technology, data, risk) to deliver at pace Quality management incorporating assurance frameworks, outcome testing and continuous improvement across delivery lifecycle Delivery of FCA agreed actions including Section 166 reviews and Skilled Person engagements Development of programme artefacts, including policy frameworks, remediation principles and redress methodologies to scale repeatable delivery Originating, shaping and leading significant business development opportunities for new and existing clients The successful candidate will be expected to: Provide visible leadership across EY's largest and most complex remediation programmes, acting as the primary point of accountability for delivery, quality and outcomes Be a very established Programme Manager with significant experience of setting up and delivering large scale remediation programmes Set the overall programme strategy and delivery approach, including mobilisation, governance design, delivery controls, reporting and assurance Lead multiple workstreams and engagement teams concurrently, ensuring clear ownership, strong delivery cadence, and effective decision making discipline Own commercial performance and programme control, including budgeting, resourcing, risk management and contractual delivery commitments Translate complex regulatory expectations into actionable delivery plans and operating models that teams can execute at scale. Operate confidently at senior levels, with strong written and verbal communication skills for Board level reporting, regulator engagement and executive presentations Proactively identify and convert opportunities for EY to provide additional advisory services, leveraging existing client relationships Lead, or play a senior role in, the development and governance of proposals for significant new client opportunities Build, maintain and deepen senior client relationships, acting as a trusted adviser across remediation, regulatory risk and broader transformation agendas Create a high performing team culture, mentoring senior managers and managers, and taking accountability for talent development, succession and performance outcomes Demonstrate a proactive, ownership driven mindset with a clear ambition to progress to Partner and help shape the future direction of the practice Skills and Attributes for Success: Demonstrate extensive programme leadership experience, including setting up and delivering large scale remediation programmes Proven programme leadership experience delivering large scale, multi workstream transformation and/or remediation programmes, with complex governance and stakeholder landscapes Strong programme management disciplines and the ability to establish strong delivery controls Working knowledge of financial services regulation and remediation, with the ability to translate regulatory expectations into executable delivery plans and measurable outcomes Outstanding communication skills, strong commercial acumen and the ability to provide constructive challenge at senior levels Highly organised, structured and disciplined, with the flexibility to operate effectively across multiple priorities and under significant regulatory and delivery pressure Proactive and outcomes focused, anticipating issues, shaping solutions and driving decisions to conclusion Strong client facing presence, with the ability to build trusted relationships with senior executives, regulators and external advisers Confident in managing ambiguity and complexity, balancing regulatory expectations with pragmatic delivery considerations Demonstrated ability to originate, shape and grow new business opportunities within remediation and adjacent regulatory risk services A collaborative leader who works effectively across EY's wider Financial Services practice and promotes a strong, inclusive team culture To qualify for the role, you must have some or all of the following: • Typically, 12+ years' experience working within Financial Services or significant experience leading large scale remediation programmes • Proficient in programme set up and execution (governance, planning, controls, reporting, resourcing and budget management) with the ability to translate regulatory expectations into effective delivery plans • Sound technical knowledge of financial products and customer facing regulated activities (e.g. complaint handling, redress, conduct risk) • Strong academic background, ideally to a degree level or equivalent • FPC or QCF Level 4 qualified (preferable but not required) • Proven experience managing, developing and sponsoring senior talent What we look for We are looking for individuals with a strong sense of ownership, commercial awareness and ambition to help transform the financial services industry. If you have a passion for leading some of the industry's most complex and high profile remediation programmes, and are motivated by progression to Partner, this role is for you. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected . click apply for full job details
Aug 18, 2026
Full time
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Financial Services practice is a unique industry-focused business unit that provides a broad range of integrated services to financial institutions and other capital markets participants, including banks, insurers, wealth and asset managers and government. EY UK's Remediation Team works across all sectors on a broad range of engagements with a diverse portfolio of clients, delivering consultancy services and support focused on the execution of remediation programmes and the management of regulatory risk. The team focuses on delivering some of the industry's largest and most complex remediation programmes. This includes supporting firms in qualifying potential issues, root cause analysis, as well as designing and implementing past business reviews and redress schemes to remediate consumer harm. The opportunity Our objective is to continue being the market leader in delivering large-scale, complex remediation programmes within the Financial Services sector. We collaborate and work closely with teams across EY to design and execute technology-enabled delivery solutions that bring structure, pace and control to high profile programmes for our clients, while also building and deepening senior client relationships and identifying opportunities to support clients across the remediation lifecycle. As a Director, you will play a pivotal role in shaping EY's remediation delivery strategy, taking end-to-end accountability for programme set-up and execution, and acting as a trusted adviser to senior client stakeholders on delivery approach, governance, risks and good customer outcomes. You will also be expected to originate and shape new opportunities, lead pursuits and proposals, and bring the best of EY to clients through strong relationship management and market-facing insight. Your key responsibilities As a Director within the Remediation Team, you will lead complex multi-workstream programmes from mobilisation through to closure, setting the delivery strategy, establishing governance and controls, and assuring high quality outcomes. Typical engagements include leading, directing and assuring the design, implementation or review of: Past business reviews and large-scale remediation programmes for firms Programme design and control, including integrated plans, dependencies, RAID management, milestones, and operational execution Governance and operating rhythm, steering committees, working groups, decision forums, and clear escalation pathways Performance management and reporting including MI and insights, outcome tracking, executive dashboards and Board level reporting Resource and financial management comprising budgeting, forecasting, capacity planning, and commercial oversight Workstream leadership across multi disciplinary teams (operations, technology, data, risk) to deliver at pace Quality management incorporating assurance frameworks, outcome testing and continuous improvement across delivery lifecycle Delivery of FCA agreed actions including Section 166 reviews and Skilled Person engagements Development of programme artefacts, including policy frameworks, remediation principles and redress methodologies to scale repeatable delivery Originating, shaping and leading significant business development opportunities for new and existing clients The successful candidate will be expected to: Provide visible leadership across EY's largest and most complex remediation programmes, acting as the primary point of accountability for delivery, quality and outcomes Be a very established Programme Manager with significant experience of setting up and delivering large scale remediation programmes Set the overall programme strategy and delivery approach, including mobilisation, governance design, delivery controls, reporting and assurance Lead multiple workstreams and engagement teams concurrently, ensuring clear ownership, strong delivery cadence, and effective decision making discipline Own commercial performance and programme control, including budgeting, resourcing, risk management and contractual delivery commitments Translate complex regulatory expectations into actionable delivery plans and operating models that teams can execute at scale. Operate confidently at senior levels, with strong written and verbal communication skills for Board level reporting, regulator engagement and executive presentations Proactively identify and convert opportunities for EY to provide additional advisory services, leveraging existing client relationships Lead, or play a senior role in, the development and governance of proposals for significant new client opportunities Build, maintain and deepen senior client relationships, acting as a trusted adviser across remediation, regulatory risk and broader transformation agendas Create a high performing team culture, mentoring senior managers and managers, and taking accountability for talent development, succession and performance outcomes Demonstrate a proactive, ownership driven mindset with a clear ambition to progress to Partner and help shape the future direction of the practice Skills and Attributes for Success: Demonstrate extensive programme leadership experience, including setting up and delivering large scale remediation programmes Proven programme leadership experience delivering large scale, multi workstream transformation and/or remediation programmes, with complex governance and stakeholder landscapes Strong programme management disciplines and the ability to establish strong delivery controls Working knowledge of financial services regulation and remediation, with the ability to translate regulatory expectations into executable delivery plans and measurable outcomes Outstanding communication skills, strong commercial acumen and the ability to provide constructive challenge at senior levels Highly organised, structured and disciplined, with the flexibility to operate effectively across multiple priorities and under significant regulatory and delivery pressure Proactive and outcomes focused, anticipating issues, shaping solutions and driving decisions to conclusion Strong client facing presence, with the ability to build trusted relationships with senior executives, regulators and external advisers Confident in managing ambiguity and complexity, balancing regulatory expectations with pragmatic delivery considerations Demonstrated ability to originate, shape and grow new business opportunities within remediation and adjacent regulatory risk services A collaborative leader who works effectively across EY's wider Financial Services practice and promotes a strong, inclusive team culture To qualify for the role, you must have some or all of the following: • Typically, 12+ years' experience working within Financial Services or significant experience leading large scale remediation programmes • Proficient in programme set up and execution (governance, planning, controls, reporting, resourcing and budget management) with the ability to translate regulatory expectations into effective delivery plans • Sound technical knowledge of financial products and customer facing regulated activities (e.g. complaint handling, redress, conduct risk) • Strong academic background, ideally to a degree level or equivalent • FPC or QCF Level 4 qualified (preferable but not required) • Proven experience managing, developing and sponsoring senior talent What we look for We are looking for individuals with a strong sense of ownership, commercial awareness and ambition to help transform the financial services industry. If you have a passion for leading some of the industry's most complex and high profile remediation programmes, and are motivated by progression to Partner, this role is for you. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected . click apply for full job details
A leading organisation is seeking a Performance Manager on an interim basis until May 2027. This is a predominantly home-based position with travel to sites as required, offering the opportunity to influence operational performance across a complex contract. The Role As the Performance Manager , you ll: Develop and produce regular operational performance reports. Monitor performance trends, identifying risks, issues and opportunities for improvement. Provide accurate and insightful reporting to senior leadership and key stakeholders. Lead performance reviews and ensure actions are effectively followed through. Analyse operational data to identify trends and areas of underperformance. Work closely with stakeholders to improve service delivery and contract performance. Turn complex data into clear, actionable insights that support decision-making. Support continuous improvement initiatives across the contract. You To be successful, you ll bring: Previous experience within Facilities Management, maintenance or a similar operational environment . Strong performance management, analytical and reporting skills. Experience interpreting large volumes of operational data. Confidence presenting findings to senior stakeholders. Experience with CAFM systems and Power BI would be highly advantageous. Excellent communication and stakeholder management skills. A proactive approach to identifying and resolving performance issues. What's in it for you? Interim contract through to May 2027. Predominantly home-based working . Monday-to-Friday working pattern. Site travel as required. Opportunity to influence performance across a major operational contract. High level of exposure to senior leadership and key stakeholders. Apply Now! To apply for the Performance Manager position, click Apply Now and submit your CV. This is an interim requirement, so early applications are encouraged.
Aug 18, 2026
Full time
A leading organisation is seeking a Performance Manager on an interim basis until May 2027. This is a predominantly home-based position with travel to sites as required, offering the opportunity to influence operational performance across a complex contract. The Role As the Performance Manager , you ll: Develop and produce regular operational performance reports. Monitor performance trends, identifying risks, issues and opportunities for improvement. Provide accurate and insightful reporting to senior leadership and key stakeholders. Lead performance reviews and ensure actions are effectively followed through. Analyse operational data to identify trends and areas of underperformance. Work closely with stakeholders to improve service delivery and contract performance. Turn complex data into clear, actionable insights that support decision-making. Support continuous improvement initiatives across the contract. You To be successful, you ll bring: Previous experience within Facilities Management, maintenance or a similar operational environment . Strong performance management, analytical and reporting skills. Experience interpreting large volumes of operational data. Confidence presenting findings to senior stakeholders. Experience with CAFM systems and Power BI would be highly advantageous. Excellent communication and stakeholder management skills. A proactive approach to identifying and resolving performance issues. What's in it for you? Interim contract through to May 2027. Predominantly home-based working . Monday-to-Friday working pattern. Site travel as required. Opportunity to influence performance across a major operational contract. High level of exposure to senior leadership and key stakeholders. Apply Now! To apply for the Performance Manager position, click Apply Now and submit your CV. This is an interim requirement, so early applications are encouraged.
HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. Job Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary bench marking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Internal Client Departments Build strong relationships with Partners, Heads of Department and line managers to support business performance and employee engagement. Provide practical and commercially focused advice on employee relations, performance management, employment legislation and organisational change. Manage absence processes, including sickness monitoring, occupational health referrals and attendance reviews. Oversee all employee life cycle activity, including on boarding, probation reviews, promotions, transfers and offboarding. Conduct exit interviews and analyse feedback to identify trends and opportunities for improvement. Manage probation processes, ensuring timely reviews and confirmation of employment outcomes. Support employees and managers through maternity, paternity, adoption and other family-related leave processes. Coordinate and monitor appraisal processes, identifying learning and development needs across the business. Manage employee recognition initiatives and service milestone programmes. Provide employment, mortgage and tenancy references. Support recruitment activities, including drafting job descriptions, interviewing candidates and managing offer processes. Collaborate with leaders to identify and deliver learning and development initiatives aligned with business objectives. HR Systems and Management Information Oversee the effective use and administration of HR systems and employee data. Manage relationships with HR system providers and external suppliers. Ensure HR information published across business platforms remains accurate and up to date. Maintain the quality, integrity and accuracy of HR management information and reporting. Support diversity and inclusion reporting, including Gender Pay Gap and workforce diversity data. Produce regular workforce analytics, including turnover, retention, headcount and absence reporting. Provide meaningful people data insights to support business decision-making. Trainee Recruitment & Development Lead all aspects of trainee recruitment and early careers programmes. Act as the primary point of contact for trainee and graduate recruitment activities. Manage the organisation's trainee and vacation scheme attraction strategy, advertising campaigns and employer branding activities. Organise and oversee vacation schemes, including candidate attraction, assessment, onboarding, programme delivery and feedback. Manage training contract recruitment, including shortlisting, psychometric testing, assessment centres, interviews and offer management. Develop and continuously improve assessment centre methodology and selection processes. Coordinate trainee induction programmes and development initiatives. Manage trainee seat rotations, qualification pathways and career progression planning. Monitor trainee performance and proactively address development or performance concerns. Oversee trainee appraisal and feedback processes. Build and maintain relationships with future trainees and educational partners. Manage professional learning programmes and support individuals through qualification requirements. Professional Qualifications & Accreditations Manage professional practising certificate renewal processes and related compliance requirements. Provide guidance and support to employees pursuing professional qualifications. Maintain professional regulatory records and ensure compliance with relevant standards. Coordinate diversity reporting and regulatory submissions. Support organisational accreditation programmes and compliance audits from an HR perspective. Review and update people policies and procedures to maintain compliance with regulatory and industry best practice requirements. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 18, 2026
Contractor
HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. Job Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary bench marking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Internal Client Departments Build strong relationships with Partners, Heads of Department and line managers to support business performance and employee engagement. Provide practical and commercially focused advice on employee relations, performance management, employment legislation and organisational change. Manage absence processes, including sickness monitoring, occupational health referrals and attendance reviews. Oversee all employee life cycle activity, including on boarding, probation reviews, promotions, transfers and offboarding. Conduct exit interviews and analyse feedback to identify trends and opportunities for improvement. Manage probation processes, ensuring timely reviews and confirmation of employment outcomes. Support employees and managers through maternity, paternity, adoption and other family-related leave processes. Coordinate and monitor appraisal processes, identifying learning and development needs across the business. Manage employee recognition initiatives and service milestone programmes. Provide employment, mortgage and tenancy references. Support recruitment activities, including drafting job descriptions, interviewing candidates and managing offer processes. Collaborate with leaders to identify and deliver learning and development initiatives aligned with business objectives. HR Systems and Management Information Oversee the effective use and administration of HR systems and employee data. Manage relationships with HR system providers and external suppliers. Ensure HR information published across business platforms remains accurate and up to date. Maintain the quality, integrity and accuracy of HR management information and reporting. Support diversity and inclusion reporting, including Gender Pay Gap and workforce diversity data. Produce regular workforce analytics, including turnover, retention, headcount and absence reporting. Provide meaningful people data insights to support business decision-making. Trainee Recruitment & Development Lead all aspects of trainee recruitment and early careers programmes. Act as the primary point of contact for trainee and graduate recruitment activities. Manage the organisation's trainee and vacation scheme attraction strategy, advertising campaigns and employer branding activities. Organise and oversee vacation schemes, including candidate attraction, assessment, onboarding, programme delivery and feedback. Manage training contract recruitment, including shortlisting, psychometric testing, assessment centres, interviews and offer management. Develop and continuously improve assessment centre methodology and selection processes. Coordinate trainee induction programmes and development initiatives. Manage trainee seat rotations, qualification pathways and career progression planning. Monitor trainee performance and proactively address development or performance concerns. Oversee trainee appraisal and feedback processes. Build and maintain relationships with future trainees and educational partners. Manage professional learning programmes and support individuals through qualification requirements. Professional Qualifications & Accreditations Manage professional practising certificate renewal processes and related compliance requirements. Provide guidance and support to employees pursuing professional qualifications. Maintain professional regulatory records and ensure compliance with relevant standards. Coordinate diversity reporting and regulatory submissions. Support organisational accreditation programmes and compliance audits from an HR perspective. Review and update people policies and procedures to maintain compliance with regulatory and industry best practice requirements. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Partnered with a Family Office Investment Group who are seeking a senior FP&A, Cash and Investment Strategy Specialist to partner closely with the CFO. This opportunity places you at the heart of groupwide cash generation, deployment, and optimisation, blending treasury, market analysis, investment assessment, and strategic planning. Unlike traditional FP&A or PE roles, this position focuses on forward-looking strategy and interpretation rather than routine transaction processing. What you'll do: Maintain an overarching view of groupwide cash inflows and outflows, identifying short-term users, medium-term breakeven points, and long-term generators across business units. Assess whether the group is correctly capitalised for both stability and growth by analysing surplus cash deployment strategies including yield-focused credit options and equity investments. Deconstruct existing and prospective investments to understand true return drivers beyond mechanical model outputs, comparing opportunities across corporate bond, credit, and equity markets. Interpret interest rate volatility, credit spreads, and FX exposures to translate market movements into actionable group-level implications. Support reviews of external investment managers by assessing activities for consolidation, reduction, or potential in-house trading capability development. Evaluate alignment of the current portfolio with the group's three-to-five-year strategic plan by identifying steady-state assumptions and areas for optimisation or capital redeployment. Facilitate scenarios where cash can be actively recycled between businesses rather than remaining idle to maximise value creation. Apply judgement to complex situations involving multiple factors between investment outcomes, identifying genuine issues or opportunities through analytical interpretation. Act as a trusted thought partner to the CFO by translating complex analysis into clear commercial insights that support executive decision-making. Continuously improve internal financial reporting processes by enhancing accuracy, efficiency, automation, and developing dashboards using visualisation tools. What you bring: 4-10+ years' experience in investment banking treasury markets or corporate finance ideally within complex multi-entity groups. Strong exposure to cash flow capital structures and market analysis rather than purely accounting-led FP&A roles. ACA CFA or equivalent professional qualification preferred demonstrating advanced financial acumen. Deep understanding of cash compounding return generation and capital deployment in real-world business contexts. Ability to interpret credit equity and market data effectively using Bloomberg Excel PowerPoint; familiarity with Power BI dashboards is advantageous. Exceptional analytical skills enabling you to dissect investments strategies identify risks opportunities beyond surface-level metrics. Collaborative pragmatic approach with proven ability to interact across diverse businesses finance teams investment professionals external advisors. High level of integrity professionalism discretion commitment to confidentiality essential for success within culturally diverse flat structured organisations. Please note: this role would be 5 days a week in the office Apply today by clicking on the link provided. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Aug 18, 2026
Full time
Partnered with a Family Office Investment Group who are seeking a senior FP&A, Cash and Investment Strategy Specialist to partner closely with the CFO. This opportunity places you at the heart of groupwide cash generation, deployment, and optimisation, blending treasury, market analysis, investment assessment, and strategic planning. Unlike traditional FP&A or PE roles, this position focuses on forward-looking strategy and interpretation rather than routine transaction processing. What you'll do: Maintain an overarching view of groupwide cash inflows and outflows, identifying short-term users, medium-term breakeven points, and long-term generators across business units. Assess whether the group is correctly capitalised for both stability and growth by analysing surplus cash deployment strategies including yield-focused credit options and equity investments. Deconstruct existing and prospective investments to understand true return drivers beyond mechanical model outputs, comparing opportunities across corporate bond, credit, and equity markets. Interpret interest rate volatility, credit spreads, and FX exposures to translate market movements into actionable group-level implications. Support reviews of external investment managers by assessing activities for consolidation, reduction, or potential in-house trading capability development. Evaluate alignment of the current portfolio with the group's three-to-five-year strategic plan by identifying steady-state assumptions and areas for optimisation or capital redeployment. Facilitate scenarios where cash can be actively recycled between businesses rather than remaining idle to maximise value creation. Apply judgement to complex situations involving multiple factors between investment outcomes, identifying genuine issues or opportunities through analytical interpretation. Act as a trusted thought partner to the CFO by translating complex analysis into clear commercial insights that support executive decision-making. Continuously improve internal financial reporting processes by enhancing accuracy, efficiency, automation, and developing dashboards using visualisation tools. What you bring: 4-10+ years' experience in investment banking treasury markets or corporate finance ideally within complex multi-entity groups. Strong exposure to cash flow capital structures and market analysis rather than purely accounting-led FP&A roles. ACA CFA or equivalent professional qualification preferred demonstrating advanced financial acumen. Deep understanding of cash compounding return generation and capital deployment in real-world business contexts. Ability to interpret credit equity and market data effectively using Bloomberg Excel PowerPoint; familiarity with Power BI dashboards is advantageous. Exceptional analytical skills enabling you to dissect investments strategies identify risks opportunities beyond surface-level metrics. Collaborative pragmatic approach with proven ability to interact across diverse businesses finance teams investment professionals external advisors. High level of integrity professionalism discretion commitment to confidentiality essential for success within culturally diverse flat structured organisations. Please note: this role would be 5 days a week in the office Apply today by clicking on the link provided. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Exposure Data Analyst / Quantitative Exposure Analyst London 80,000 - 90,000 + Benefits Are you a data-driven insurance professional with strong Python and SQL skills looking to work at the forefront of exposure analytics, catastrophe risk, and process automation? I'm working with a highly regarded London Market insurer seeking an experienced Exposure Data Analyst / Quantitative Exposure Analyst to join a growing Exposure Management function. This is an excellent opportunity to combine technical expertise, data engineering, analytics and catastrophe risk management within a business where exposure analytics plays a central role in strategic decision-making. The Role Working closely with the Exposure Analytics Manager and wider Exposure Management team, you'll help develop innovative tools and analytical solutions that track, analyse and manage catastrophe exposure across the portfolio. This role offers significant exposure to modern technologies, automation initiatives, geospatial datasets, AI-driven solutions and advanced risk analytics, making it ideal for someone who enjoys solving complex problems and building scalable data solutions. Key Responsibilities Develop and enhance analytical tools used to monitor natural catastrophe exposure across the business. Build automated data pipelines and reporting processes to improve efficiency and reduce manual workloads. Support the production of portfolio analytics and catastrophe exposure forecasts. Create and maintain dashboards and visualisation tools using platforms such as Power BI and Databricks. Work with research and underwriting teams to develop proprietary risk scoring datasets and portfolio insights. Develop Python and SQL solutions that improve catastrophe pricing and exposure management processes. Translate catastrophe model outputs into business-critical reporting used for capital modelling and portfolio management. Support data enrichment initiatives and explore emerging technologies, including AI-powered solutions. Collaborate with underwriters, actuaries and senior stakeholders to deliver meaningful exposure insights. What We're Looking For Experience working within the insurance market in a data-focused analytical role. Exposure to Property insurance, catastrophe modelling or exposure management would be highly advantageous. Strong programming skills, particularly Python and SQL. Experience working with large datasets and process automation. Knowledge of catastrophe modelling platforms such as RMS or Verisk would be beneficial. Understanding of geospatial data, GIS tools or spatial analytics is desirable. Experience working with APIs, dashboarding tools and modern analytics platforms. Strong analytical and problem-solving skills with the ability to communicate complex findings clearly. A proactive, self-motivated approach and desire to improve processes through technology. Why Apply? Join a business where exposure analytics is a key strategic function. Work on innovative projects involving catastrophe risk, automation, geospatial analytics and AI. Gain exposure to senior stakeholders and underwriting teams across the organisation. Be part of a collaborative, technically strong team environment. Excellent opportunity to develop both your technical and commercial expertise within the London Market. For a confidential discussion and further information, please get in touch.
Aug 18, 2026
Full time
Exposure Data Analyst / Quantitative Exposure Analyst London 80,000 - 90,000 + Benefits Are you a data-driven insurance professional with strong Python and SQL skills looking to work at the forefront of exposure analytics, catastrophe risk, and process automation? I'm working with a highly regarded London Market insurer seeking an experienced Exposure Data Analyst / Quantitative Exposure Analyst to join a growing Exposure Management function. This is an excellent opportunity to combine technical expertise, data engineering, analytics and catastrophe risk management within a business where exposure analytics plays a central role in strategic decision-making. The Role Working closely with the Exposure Analytics Manager and wider Exposure Management team, you'll help develop innovative tools and analytical solutions that track, analyse and manage catastrophe exposure across the portfolio. This role offers significant exposure to modern technologies, automation initiatives, geospatial datasets, AI-driven solutions and advanced risk analytics, making it ideal for someone who enjoys solving complex problems and building scalable data solutions. Key Responsibilities Develop and enhance analytical tools used to monitor natural catastrophe exposure across the business. Build automated data pipelines and reporting processes to improve efficiency and reduce manual workloads. Support the production of portfolio analytics and catastrophe exposure forecasts. Create and maintain dashboards and visualisation tools using platforms such as Power BI and Databricks. Work with research and underwriting teams to develop proprietary risk scoring datasets and portfolio insights. Develop Python and SQL solutions that improve catastrophe pricing and exposure management processes. Translate catastrophe model outputs into business-critical reporting used for capital modelling and portfolio management. Support data enrichment initiatives and explore emerging technologies, including AI-powered solutions. Collaborate with underwriters, actuaries and senior stakeholders to deliver meaningful exposure insights. What We're Looking For Experience working within the insurance market in a data-focused analytical role. Exposure to Property insurance, catastrophe modelling or exposure management would be highly advantageous. Strong programming skills, particularly Python and SQL. Experience working with large datasets and process automation. Knowledge of catastrophe modelling platforms such as RMS or Verisk would be beneficial. Understanding of geospatial data, GIS tools or spatial analytics is desirable. Experience working with APIs, dashboarding tools and modern analytics platforms. Strong analytical and problem-solving skills with the ability to communicate complex findings clearly. A proactive, self-motivated approach and desire to improve processes through technology. Why Apply? Join a business where exposure analytics is a key strategic function. Work on innovative projects involving catastrophe risk, automation, geospatial analytics and AI. Gain exposure to senior stakeholders and underwriting teams across the organisation. Be part of a collaborative, technically strong team environment. Excellent opportunity to develop both your technical and commercial expertise within the London Market. For a confidential discussion and further information, please get in touch.
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Aug 18, 2026
Seasonal
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Business Intelligence and Insights Manager Location: Coventry (Hybrid Working) Flexible Day Rate Interim Contract Our client, a large and forward thinking local government organisation based in Coventry, is seeking an experienced BI & Insights Manager on an interim basis to lead their Business Intelligence, Insights and Data function. This is an excellent opportunity for a proven BI leader to drive data-led decision making across a complex organisation, leading a team of analysts while delivering high quality insight, performance reporting and business intelligence solutions that support strategic objectives and service improvement. The Role As BI & Insights Manager, you will be responsible for leading the collection, analysis and interpretation of organisational data, ensuring stakeholders have access to accurate, meaningful and actionable insights. Working closely with senior leaders, service areas and key stakeholders, you will develop performance frameworks, dashboards and analytical reporting that enable informed decision making and continuous improvement. The role is offered on a hybrid basis, with a minimum of two days per week in the Coventry office, alongside additional attendance as required to meet business needs. Key Responsibilities Lead, manage and develop a team of Senior BI, Insight and Data Analysts. Partner with services across the organisation to gather and interpret business requirements. Oversee the design, development and maintenance of dashboards, reports and business intelligence solutions. Drive a consistent approach to performance reporting and management information across services. Ensure the quality, accuracy and integrity of all published data, analysis and reporting. Produce insightful analysis, commentary, trend identification and benchmarking to support operational and strategic decision making. Develop reporting solutions and support the automation of management information processes. Work closely with senior stakeholders, IT teams and service leads to influence system and operational improvements. Provide expert advice on analytical methodologies, business intelligence and data management. Identify opportunities to improve services, reduce costs and enhance organisational performance through data and insight. Lead the implementation and development of BI tools, data visualisation and reporting platforms. Support statutory reporting requirements and organisational inspection readiness. Deputise for the Head of Performance, Data and Continuous Improvement when required. About You To be successful in this role, you will bring substantial experience within business intelligence, analytics and performance management, coupled with strong leadership capabilities. Proven experience in a Business Intelligence Manager, Insights Manager or similar leadership role. Previous experience working within a Local Authority or wider public sector environment. Experience leading and developing analytical and reporting teams. Strong knowledge of business intelligence tools, reporting solutions and dashboard development. Experience of data modelling, data warehousing and managing complex datasets. Knowledge of information governance, data management and data protection legislation, including GDPR. Understanding of local government structures, services and performance frameworks. Skills & Attributes Excellent communication and stakeholder management skills. Ability to translate complex data into clear, meaningful insights for both technical and non-technical audiences. Strong analytical, problem solving and critical-thinking abilities. Highly organised with the ability to manage multiple priorities and projects. Strong attention to detail and commitment to data quality. Proactive, collaborative and solutions-focused approach. What's on Offer? Flexible day rate. High profile interim leadership opportunity. Hybrid working arrangement. Opportunity to influence strategic decision making within a major local government organisation. Collaborative and forward thinking working environment. For further information or to discuss this opportunity in confidence, please contact our team today.
Aug 18, 2026
Seasonal
Business Intelligence and Insights Manager Location: Coventry (Hybrid Working) Flexible Day Rate Interim Contract Our client, a large and forward thinking local government organisation based in Coventry, is seeking an experienced BI & Insights Manager on an interim basis to lead their Business Intelligence, Insights and Data function. This is an excellent opportunity for a proven BI leader to drive data-led decision making across a complex organisation, leading a team of analysts while delivering high quality insight, performance reporting and business intelligence solutions that support strategic objectives and service improvement. The Role As BI & Insights Manager, you will be responsible for leading the collection, analysis and interpretation of organisational data, ensuring stakeholders have access to accurate, meaningful and actionable insights. Working closely with senior leaders, service areas and key stakeholders, you will develop performance frameworks, dashboards and analytical reporting that enable informed decision making and continuous improvement. The role is offered on a hybrid basis, with a minimum of two days per week in the Coventry office, alongside additional attendance as required to meet business needs. Key Responsibilities Lead, manage and develop a team of Senior BI, Insight and Data Analysts. Partner with services across the organisation to gather and interpret business requirements. Oversee the design, development and maintenance of dashboards, reports and business intelligence solutions. Drive a consistent approach to performance reporting and management information across services. Ensure the quality, accuracy and integrity of all published data, analysis and reporting. Produce insightful analysis, commentary, trend identification and benchmarking to support operational and strategic decision making. Develop reporting solutions and support the automation of management information processes. Work closely with senior stakeholders, IT teams and service leads to influence system and operational improvements. Provide expert advice on analytical methodologies, business intelligence and data management. Identify opportunities to improve services, reduce costs and enhance organisational performance through data and insight. Lead the implementation and development of BI tools, data visualisation and reporting platforms. Support statutory reporting requirements and organisational inspection readiness. Deputise for the Head of Performance, Data and Continuous Improvement when required. About You To be successful in this role, you will bring substantial experience within business intelligence, analytics and performance management, coupled with strong leadership capabilities. Proven experience in a Business Intelligence Manager, Insights Manager or similar leadership role. Previous experience working within a Local Authority or wider public sector environment. Experience leading and developing analytical and reporting teams. Strong knowledge of business intelligence tools, reporting solutions and dashboard development. Experience of data modelling, data warehousing and managing complex datasets. Knowledge of information governance, data management and data protection legislation, including GDPR. Understanding of local government structures, services and performance frameworks. Skills & Attributes Excellent communication and stakeholder management skills. Ability to translate complex data into clear, meaningful insights for both technical and non-technical audiences. Strong analytical, problem solving and critical-thinking abilities. Highly organised with the ability to manage multiple priorities and projects. Strong attention to detail and commitment to data quality. Proactive, collaborative and solutions-focused approach. What's on Offer? Flexible day rate. High profile interim leadership opportunity. Hybrid working arrangement. Opportunity to influence strategic decision making within a major local government organisation. Collaborative and forward thinking working environment. For further information or to discuss this opportunity in confidence, please contact our team today.
Job Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure to a fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make a visible impact. Who are we: Flotek Group is one of the fastest-growing technology companies in the UK, delivering IT, Cybersecurity and Communications services to small and medium-sized businesses. With sales and support teams across the country, we are building a service operation that combines technical expertise, commercial focus and genuine care for our partners. When you join Flotek Group, you join our Purple Army: a collaborative, ambitious team guided by shared values and high standards. We move quickly, learn constantly, recognise great work, and take pride in delivering the kind of service that earns trust and creates a genuine Wow for our partners. The Role: As Service Operations Manager, you will be a key member of the Service Leadership Team, responsible for leading and developing specialist IT service functions that deliver world-class outcomes for our partners. Reporting directly to the Head of Service, you will provide strategic leadership across Service teams, ensuring service excellence, operational efficiency, employee engagement, and continual improvement. This is a leadership-first role. Your technical background will help you challenge decisions, understand escalations and support your teams, but your biggest impact will come from building high-performing teams, developing future leaders, improving service delivery and creating an environment where people are engaged, accountable and proud of the service they deliver. You will work closely with Team Leaders, Service Excellence, Project Delivery, Account Management and Senior Leadership to shape a scalable, high-performing service operation as Flotek continues its ambitious growth journey. Responsibilities: You will be expected to lead through your Team Leaders, setting clear expectations, coaching consistently, and creating a culture where people understand what great service looks like. The right person will be comfortable having honest conversations, recognising strong performance, supporting development and holding teams accountable in a fair, constructive and consistent way. Lead, develop and inspire Team Leaders and operational teams, creating a high-performance culture where people feel supported, challenged, recognised and accountable for delivering exceptional service. Build leadership capability across the department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. Act as the senior escalation point for major partner issues, balancing customer experience, employee wellbeing and commercial objectives. Define and deliver strategic service improvement initiatives that enhance scalability, efficiency and support Flotek's continued growth. Work closely with senior leadership to shape departmental objectives, resource planning, budgets and long-term operational strategy. Establish and own KPI frameworks, operational reporting and performance dashboards, providing regular insights and recommendations to Directors and the Senior Leadership Team. Ensure effective capacity planning, governance and compliance with company policies, security standards and industry best practice. Build strong relationships with key partners and stakeholders, acting as a senior representative of the Service Department during reviews, escalations and critical service events. Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. Champion innovation, automation and emerging technologies that improve efficiency, employee experience and partner outcomes. What we're looking for: Strong people leadership, coaching and team development skills, with the ability to build high-performing teams and future leaders. Experience managing operational performance through KPIs, SLAs, service reporting and continual improvement initiatives. Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organisation. Commercially aware, with the ability to balance partner outcomes, operational requirements and business objectives. Strong understanding of Managed Services, Service Operations and modern MSP technologies, including Microsoft 365, Azure, networking and cyber security, with the confidence to support technical discussions without needing to be the deepest technical expert in the room. Familiarity with service management frameworks and tools, including ITIL, PSA, RMM, CRM and documentation platforms, with the ability to use data and process insight to improve service performance. A customer-focused, organised and results-driven leader who thrives in a fast-paced environment and remains calm under pressure. Proven leadership experience with a track record of leading Team Leaders, Supervisors or Managers. Benefits: Competitive salary depending on experience. Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior service leadership as Flotek continues to scale. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; IT Service Delivery Manager, Managed Services Operations Manager, IT Infrastructure & Operations Manager, IT Service Manager, Managed IT Services Lead, Service Operations Lead may also be considered for this role.
Aug 18, 2026
Full time
Job Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure to a fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make a visible impact. Who are we: Flotek Group is one of the fastest-growing technology companies in the UK, delivering IT, Cybersecurity and Communications services to small and medium-sized businesses. With sales and support teams across the country, we are building a service operation that combines technical expertise, commercial focus and genuine care for our partners. When you join Flotek Group, you join our Purple Army: a collaborative, ambitious team guided by shared values and high standards. We move quickly, learn constantly, recognise great work, and take pride in delivering the kind of service that earns trust and creates a genuine Wow for our partners. The Role: As Service Operations Manager, you will be a key member of the Service Leadership Team, responsible for leading and developing specialist IT service functions that deliver world-class outcomes for our partners. Reporting directly to the Head of Service, you will provide strategic leadership across Service teams, ensuring service excellence, operational efficiency, employee engagement, and continual improvement. This is a leadership-first role. Your technical background will help you challenge decisions, understand escalations and support your teams, but your biggest impact will come from building high-performing teams, developing future leaders, improving service delivery and creating an environment where people are engaged, accountable and proud of the service they deliver. You will work closely with Team Leaders, Service Excellence, Project Delivery, Account Management and Senior Leadership to shape a scalable, high-performing service operation as Flotek continues its ambitious growth journey. Responsibilities: You will be expected to lead through your Team Leaders, setting clear expectations, coaching consistently, and creating a culture where people understand what great service looks like. The right person will be comfortable having honest conversations, recognising strong performance, supporting development and holding teams accountable in a fair, constructive and consistent way. Lead, develop and inspire Team Leaders and operational teams, creating a high-performance culture where people feel supported, challenged, recognised and accountable for delivering exceptional service. Build leadership capability across the department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. Act as the senior escalation point for major partner issues, balancing customer experience, employee wellbeing and commercial objectives. Define and deliver strategic service improvement initiatives that enhance scalability, efficiency and support Flotek's continued growth. Work closely with senior leadership to shape departmental objectives, resource planning, budgets and long-term operational strategy. Establish and own KPI frameworks, operational reporting and performance dashboards, providing regular insights and recommendations to Directors and the Senior Leadership Team. Ensure effective capacity planning, governance and compliance with company policies, security standards and industry best practice. Build strong relationships with key partners and stakeholders, acting as a senior representative of the Service Department during reviews, escalations and critical service events. Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. Champion innovation, automation and emerging technologies that improve efficiency, employee experience and partner outcomes. What we're looking for: Strong people leadership, coaching and team development skills, with the ability to build high-performing teams and future leaders. Experience managing operational performance through KPIs, SLAs, service reporting and continual improvement initiatives. Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organisation. Commercially aware, with the ability to balance partner outcomes, operational requirements and business objectives. Strong understanding of Managed Services, Service Operations and modern MSP technologies, including Microsoft 365, Azure, networking and cyber security, with the confidence to support technical discussions without needing to be the deepest technical expert in the room. Familiarity with service management frameworks and tools, including ITIL, PSA, RMM, CRM and documentation platforms, with the ability to use data and process insight to improve service performance. A customer-focused, organised and results-driven leader who thrives in a fast-paced environment and remains calm under pressure. Proven leadership experience with a track record of leading Team Leaders, Supervisors or Managers. Benefits: Competitive salary depending on experience. Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior service leadership as Flotek continues to scale. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; IT Service Delivery Manager, Managed Services Operations Manager, IT Infrastructure & Operations Manager, IT Service Manager, Managed IT Services Lead, Service Operations Lead may also be considered for this role.
Looking for a great opportunity to lead and improve digital products? We're recruiting for 2 Senior Product Manager opportunities within our Digital & Technology Services team. This is a fantastic opportunity to shape products and services used by millions, influence strategic priorities, and help deliver improvements that create real value for both customers and colleagues. Salary: £53,540 - £57,250 Locations: Cardiff or Edinburgh 2 permanent, full-time roles Flexible working with no core hours (6am-8pm options) 30 days annual leave, plus bank holidays and a privilege day Excellent Civil Service pension with an average 28.97% employer contribution Inclusive culture with wellbeing, development and work-life balance at its heart As a Senior Product Manager, you'll work with multidisciplinary teams across a diverse portfolio of services, from customer-facing digital products to internal services that support the wider ambitions of Companies House. It's a great opportunity for an experienced product professional looking to make a meaningful impact in a collaborative and innovative environment. As Senior Product Manager you will play a key role in the design, delivery and management of Companies House Products and Services. You will: Take ownership of the direction, priorities and outcomes for one or more products or services, making sure they meet user needs and support Companies House objectives. Lead product work from Discovery through delivery, helping teams understand problems, identify opportunities and focus on delivering value. Work with Service Owners, Service Managers, Senior Responsible Owners and other stakeholders to shape the service vision, agree priorities, plan improvements and develop future roadmaps. Use evidence from user feedback, research, data and service performance to make decisions and improve products and services. Work closely with delivery teams and other professions to ensure work is understood, prioritised appropriately and delivers value to users and the organisation. Identify, manage and communicate significant risks, dependencies and issues, ensuring stakeholders have the information they need to make informed decisions and take appropriate action. Build strong relationships across Companies House to improve collaboration, align priorities and support successful delivery across services. Support commercial, procurement and supplier-management activities, helping delivery partners meet agreed outcomes and standards. Recruit, lead, coach and develop Product Managers, supporting their growth and helping maintain high product management standards across the profession. Support the Head of Product Management with workforce planning, capability development and improving the Product Management profession. Lead and contribute to Communities of Practice, knowledge sharing, professional development initiatives and cross-profession collaboration. Support Service Standard Assessments and assurance activities, ensuring products and services meet government and organisational standards. Person specification We're looking for the following skills and experience that will be assessed throughout the selection process. The successful candidate will have: Experience of product leadership, developing people and applying technical understanding to make effective product decisions. Experience leading, coaching and developing individuals and working effectively within multidisciplinary teams. A proven track record of owning product decisions, setting priorities and delivering successful products and services. Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively with a wide range of stakeholders. Experience managing competing priorities and balancing user needs, business objectives, operational requirements and delivery constraints in a complex environment. Experience using user research, data and service performance insights to identify improvements and make evidence-based decisions. Strong experience identifying, managing and communicating risks, issues and dependencies to support informed decision-making. Experience delivering products and services using agile ways of working and supporting teams to work effectively in agile environments. Experience working in a technical environment, with an understanding of modern technology, software development and collaboration with technical specialists. Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Communicating and Influencing Making Effective Decisions Benefits Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Aug 18, 2026
Full time
Looking for a great opportunity to lead and improve digital products? We're recruiting for 2 Senior Product Manager opportunities within our Digital & Technology Services team. This is a fantastic opportunity to shape products and services used by millions, influence strategic priorities, and help deliver improvements that create real value for both customers and colleagues. Salary: £53,540 - £57,250 Locations: Cardiff or Edinburgh 2 permanent, full-time roles Flexible working with no core hours (6am-8pm options) 30 days annual leave, plus bank holidays and a privilege day Excellent Civil Service pension with an average 28.97% employer contribution Inclusive culture with wellbeing, development and work-life balance at its heart As a Senior Product Manager, you'll work with multidisciplinary teams across a diverse portfolio of services, from customer-facing digital products to internal services that support the wider ambitions of Companies House. It's a great opportunity for an experienced product professional looking to make a meaningful impact in a collaborative and innovative environment. As Senior Product Manager you will play a key role in the design, delivery and management of Companies House Products and Services. You will: Take ownership of the direction, priorities and outcomes for one or more products or services, making sure they meet user needs and support Companies House objectives. Lead product work from Discovery through delivery, helping teams understand problems, identify opportunities and focus on delivering value. Work with Service Owners, Service Managers, Senior Responsible Owners and other stakeholders to shape the service vision, agree priorities, plan improvements and develop future roadmaps. Use evidence from user feedback, research, data and service performance to make decisions and improve products and services. Work closely with delivery teams and other professions to ensure work is understood, prioritised appropriately and delivers value to users and the organisation. Identify, manage and communicate significant risks, dependencies and issues, ensuring stakeholders have the information they need to make informed decisions and take appropriate action. Build strong relationships across Companies House to improve collaboration, align priorities and support successful delivery across services. Support commercial, procurement and supplier-management activities, helping delivery partners meet agreed outcomes and standards. Recruit, lead, coach and develop Product Managers, supporting their growth and helping maintain high product management standards across the profession. Support the Head of Product Management with workforce planning, capability development and improving the Product Management profession. Lead and contribute to Communities of Practice, knowledge sharing, professional development initiatives and cross-profession collaboration. Support Service Standard Assessments and assurance activities, ensuring products and services meet government and organisational standards. Person specification We're looking for the following skills and experience that will be assessed throughout the selection process. The successful candidate will have: Experience of product leadership, developing people and applying technical understanding to make effective product decisions. Experience leading, coaching and developing individuals and working effectively within multidisciplinary teams. A proven track record of owning product decisions, setting priorities and delivering successful products and services. Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively with a wide range of stakeholders. Experience managing competing priorities and balancing user needs, business objectives, operational requirements and delivery constraints in a complex environment. Experience using user research, data and service performance insights to identify improvements and make evidence-based decisions. Strong experience identifying, managing and communicating risks, issues and dependencies to support informed decision-making. Experience delivering products and services using agile ways of working and supporting teams to work effectively in agile environments. Experience working in a technical environment, with an understanding of modern technology, software development and collaboration with technical specialists. Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Communicating and Influencing Making Effective Decisions Benefits Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Liberty Recruitment Group is delighted to be working exclusively with a well-respected organisation in the search for an experienced HR Manager to join their People team. This is an excellent opportunity for a confident and commercially minded HR professional who enjoys partnering with senior leaders and driving positive people outcomes. Reporting to the knowledgeable and collaborative Group Director of HR, you'll lead a small HR team whilst providing expert support across a broad range of employee relations, people projects and organisational change initiatives. Based in Eastleigh, this is a full-time, permanent position paying up to £47k. What you'll do: Lead, coach and develop a team of 2 to deliver a high-quality and responsive HR service. Partner with senior leaders and managers to provide expert HR guidance and support. Oversee a broad range of ER matters, including performance, conduct, capability and lead complex investigations, ensuring matters are managed fairly, consistently and in line with policy and legislation. Support organisational change programmes and contribute to wider People & Culture initiatives. Provide guidance on employment legislation, HR policies and best practice. Support industrial relations activity, including consultation and engagement with Trade Union representatives. Use HR data and insights to support decision-making, reporting and workforce planning. Ensure HR systems and records are maintained accurately and compliantly. Work collaboratively with stakeholders across the organisation to drive continuous improvement and positive cultural change. The ideal candidate will have: Previous experience in an HR Manager or Senior HR BP role. Strong experience managing complex employee relations cases from start to finish. Strong knowledge of UK employment legislation and HR best practice. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach with the ability to influence at all levels. CIPD Level 5 qualification as a minimum. Benefits: The opportunity to join a supportive and collaborative People & Culture team. Professional development and training opportunities. 30 Days Annual Leave + Bank Holidays. Health Cash Plan (Medicash). Free on-site gym. Discounted on site restaurant. Plus more! If you have the skills and experience to match this role, we would love to hear from you! Please contact one of the team at the Liberty Recruitment Group on (phone number removed) or simply click on the APPLY NOW button today!
Aug 18, 2026
Full time
Liberty Recruitment Group is delighted to be working exclusively with a well-respected organisation in the search for an experienced HR Manager to join their People team. This is an excellent opportunity for a confident and commercially minded HR professional who enjoys partnering with senior leaders and driving positive people outcomes. Reporting to the knowledgeable and collaborative Group Director of HR, you'll lead a small HR team whilst providing expert support across a broad range of employee relations, people projects and organisational change initiatives. Based in Eastleigh, this is a full-time, permanent position paying up to £47k. What you'll do: Lead, coach and develop a team of 2 to deliver a high-quality and responsive HR service. Partner with senior leaders and managers to provide expert HR guidance and support. Oversee a broad range of ER matters, including performance, conduct, capability and lead complex investigations, ensuring matters are managed fairly, consistently and in line with policy and legislation. Support organisational change programmes and contribute to wider People & Culture initiatives. Provide guidance on employment legislation, HR policies and best practice. Support industrial relations activity, including consultation and engagement with Trade Union representatives. Use HR data and insights to support decision-making, reporting and workforce planning. Ensure HR systems and records are maintained accurately and compliantly. Work collaboratively with stakeholders across the organisation to drive continuous improvement and positive cultural change. The ideal candidate will have: Previous experience in an HR Manager or Senior HR BP role. Strong experience managing complex employee relations cases from start to finish. Strong knowledge of UK employment legislation and HR best practice. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach with the ability to influence at all levels. CIPD Level 5 qualification as a minimum. Benefits: The opportunity to join a supportive and collaborative People & Culture team. Professional development and training opportunities. 30 Days Annual Leave + Bank Holidays. Health Cash Plan (Medicash). Free on-site gym. Discounted on site restaurant. Plus more! If you have the skills and experience to match this role, we would love to hear from you! Please contact one of the team at the Liberty Recruitment Group on (phone number removed) or simply click on the APPLY NOW button today!
Job Title: Records Officer Location: Ealing (Hybrid working, 3 days office / 2 remote, after training) Hourly rate 19.46 PAYE / 25.34 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We're looking for a meticulous and proactive Records Officer to join our Children's Services team. This is your chance to play a key role in safeguarding information and ensuring smooth access to critical records that support the wellbeing of children and families across our borough. What You'll Be Doing: Maintain and improve electronic and paper records systems across Children's Services. Ensure compliance with GDPR and retention policies. Coordinate Access to Records requests and liaise with internal teams and external agencies. Support data quality and integrity on the MOSAIC system. Provide reports and insights to senior managers and contribute to statutory returns. Lead on archiving, scanning, and retrieval of sensitive records. Champion a culture of excellent information and records management. What We're Looking For: Strong administrative experience in a fast-paced environment. Experience using the MOSAIC system. Excellent organisational skills and attention to detail. Ability to manage competing deadlines and prioritise effectively. Knowledge of data protection legislation and confidentiality protocols. Strong communication skills and a collaborative approach. Confidence in supporting colleagues and improving data processes. Desirable Skills: Experience in Children's Services or a similar setting. Experience using MOSAIC (desirable) Ability to analyse and improve current systems and workflows. Familiarity with Freedom of Information and Subject Access Requests. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 18, 2026
Contractor
Job Title: Records Officer Location: Ealing (Hybrid working, 3 days office / 2 remote, after training) Hourly rate 19.46 PAYE / 25.34 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We're looking for a meticulous and proactive Records Officer to join our Children's Services team. This is your chance to play a key role in safeguarding information and ensuring smooth access to critical records that support the wellbeing of children and families across our borough. What You'll Be Doing: Maintain and improve electronic and paper records systems across Children's Services. Ensure compliance with GDPR and retention policies. Coordinate Access to Records requests and liaise with internal teams and external agencies. Support data quality and integrity on the MOSAIC system. Provide reports and insights to senior managers and contribute to statutory returns. Lead on archiving, scanning, and retrieval of sensitive records. Champion a culture of excellent information and records management. What We're Looking For: Strong administrative experience in a fast-paced environment. Experience using the MOSAIC system. Excellent organisational skills and attention to detail. Ability to manage competing deadlines and prioritise effectively. Knowledge of data protection legislation and confidentiality protocols. Strong communication skills and a collaborative approach. Confidence in supporting colleagues and improving data processes. Desirable Skills: Experience in Children's Services or a similar setting. Experience using MOSAIC (desirable) Ability to analyse and improve current systems and workflows. Familiarity with Freedom of Information and Subject Access Requests. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are looking for an experienced Performance Manager to join the team of an established organisation on a temporary basis until May 2027 Performance Manager Monday to Friday Interim - up until May 2027 Location: WFH with travel to sites as required The successful candidate will play a key role in monitoring and improving operational performance across the contract, providing accurate and insightful reporting to senior leadership and key stakeholders. Key Responsibilities of the Performance Manager: Develop and produce regular operational performance reports across the contract. Monitor performance trends, identifying risks, issues and opportunities for improvement. Produce accurate, timely and insightful reports for senior leadership and key stakeholders. Lead performance review processes, ensuring key performance information is clearly understood and acted upon. Work closely with relevant stakeholders to review, analyse and discuss performance data. Identify areas for improvement and support the implementation of actions to drive better operational performance. Provide clear analysis and insight to support effective decision-making. About the Performance Manager We are looking for someone with strong analytical and reporting skills who can confidently interpret performance data and communicate findings to a range of stakeholders. You will be comfortable working with senior leaders, identifying trends and issues, and turning data into clear, actionable insights. Ideally you will have experience working with CAFM systems, Power BI etc Experience within FM or maintenance based roles If you are an experienced performance professional looking for a flexible role with the opportunity to make a tangible impact, we would like to hear from you.
Aug 18, 2026
Seasonal
We are looking for an experienced Performance Manager to join the team of an established organisation on a temporary basis until May 2027 Performance Manager Monday to Friday Interim - up until May 2027 Location: WFH with travel to sites as required The successful candidate will play a key role in monitoring and improving operational performance across the contract, providing accurate and insightful reporting to senior leadership and key stakeholders. Key Responsibilities of the Performance Manager: Develop and produce regular operational performance reports across the contract. Monitor performance trends, identifying risks, issues and opportunities for improvement. Produce accurate, timely and insightful reports for senior leadership and key stakeholders. Lead performance review processes, ensuring key performance information is clearly understood and acted upon. Work closely with relevant stakeholders to review, analyse and discuss performance data. Identify areas for improvement and support the implementation of actions to drive better operational performance. Provide clear analysis and insight to support effective decision-making. About the Performance Manager We are looking for someone with strong analytical and reporting skills who can confidently interpret performance data and communicate findings to a range of stakeholders. You will be comfortable working with senior leaders, identifying trends and issues, and turning data into clear, actionable insights. Ideally you will have experience working with CAFM systems, Power BI etc Experience within FM or maintenance based roles If you are an experienced performance professional looking for a flexible role with the opportunity to make a tangible impact, we would like to hear from you.
The Role A leading provider fintech for Higher Education is seeking a strategic and commercially driven Account Manager to manage and grow relationships with key university partners. This role offers the opportunity to work across diverse teams including marketing, finance, data, and customer support to deliver outstanding service and innovative solutions. You'll be instrumental in driving value for both clients and the business, identifying growth opportunities, and ensuring partner satisfaction. Key Responsibilities Account Growth Manage 10-15 Universities Identify upsell, cross-sell, and innovation opportunities within existing accounts. Achieve and exceed growth targets and KPIs. Attended Ad-Hoc Events Produce accurate forecasts for account performance and revenue projections. Leverage strong partner relationships to support wider business development initiatives. Client Success & Retention Act as the primary point of contact for strategic accounts. Develop and maintain comprehensive account growth plans. Monitor satisfaction levels and address issues proactively to ensure strong retention. Stay current on sector trends and client needs to deliver relevant insights. Collaborate with partners to develop case studies and demonstrate impact. Cross-Functional Collaboration Partner with internal teams and working alongside a Senior Developement Manager to ensure seamless onboarding, implementation, and ongoing support. Serve as the customer advocate, sharing feedback to inform product and marketing strategies. Contribute to internal knowledge sharing on client success, sales, and account management best practices. Work closely with finance and analytics teams to improve reporting and performance insights. Experience : Account management ideally from the SaaS environment. Skills & Attributes: Strong stakeholder engagement skills, including experience working with senior decision-makers. Results-Oriented: Focused on delivering year-over-year performance improvement. Project Management: Skilled in creating and executing structured account plans. Relationship Builder: Develops deep, trusted partnerships. Collaborative: Acts as an internal advocate for clients across departments. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Aug 18, 2026
Full time
The Role A leading provider fintech for Higher Education is seeking a strategic and commercially driven Account Manager to manage and grow relationships with key university partners. This role offers the opportunity to work across diverse teams including marketing, finance, data, and customer support to deliver outstanding service and innovative solutions. You'll be instrumental in driving value for both clients and the business, identifying growth opportunities, and ensuring partner satisfaction. Key Responsibilities Account Growth Manage 10-15 Universities Identify upsell, cross-sell, and innovation opportunities within existing accounts. Achieve and exceed growth targets and KPIs. Attended Ad-Hoc Events Produce accurate forecasts for account performance and revenue projections. Leverage strong partner relationships to support wider business development initiatives. Client Success & Retention Act as the primary point of contact for strategic accounts. Develop and maintain comprehensive account growth plans. Monitor satisfaction levels and address issues proactively to ensure strong retention. Stay current on sector trends and client needs to deliver relevant insights. Collaborate with partners to develop case studies and demonstrate impact. Cross-Functional Collaboration Partner with internal teams and working alongside a Senior Developement Manager to ensure seamless onboarding, implementation, and ongoing support. Serve as the customer advocate, sharing feedback to inform product and marketing strategies. Contribute to internal knowledge sharing on client success, sales, and account management best practices. Work closely with finance and analytics teams to improve reporting and performance insights. Experience : Account management ideally from the SaaS environment. Skills & Attributes: Strong stakeholder engagement skills, including experience working with senior decision-makers. Results-Oriented: Focused on delivering year-over-year performance improvement. Project Management: Skilled in creating and executing structured account plans. Relationship Builder: Develops deep, trusted partnerships. Collaborative: Acts as an internal advocate for clients across departments. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
The Role A leading provider fintech for Higher Education is seeking a strategic and commercially driven Account Manager to manage and grow relationships with key university partners. This role offers the opportunity to work across diverse teams including marketing, finance, data, and customer support to deliver outstanding service and innovative solutions. You'll be instrumental in driving value for both clients and the business, identifying growth opportunities, and ensuring partner satisfaction. Key Responsibilities Account Growth Manage 10-15 Universities Identify upsell, cross-sell, and innovation opportunities within existing accounts. Achieve and exceed growth targets and KPIs. Attended Ad-Hoc Events Produce accurate forecasts for account performance and revenue projections. Leverage strong partner relationships to support wider business development initiatives. Client Success & Retention Act as the primary point of contact for strategic accounts. Develop and maintain comprehensive account growth plans. Monitor satisfaction levels and address issues proactively to ensure strong retention. Stay current on sector trends and client needs to deliver relevant insights. Collaborate with partners to develop case studies and demonstrate impact. Cross-Functional Collaboration Partner with internal teams and working alongside a Senior Developement Manager to ensure seamless onboarding, implementation, and ongoing support. Serve as the customer advocate, sharing feedback to inform product and marketing strategies. Contribute to internal knowledge sharing on client success, sales, and account management best practices. Work closely with finance and analytics teams to improve reporting and performance insights. Experience : Account management ideally from the SaaS environment. Skills & Attributes: Strong stakeholder engagement skills, including experience working with senior decision-makers. Results-Oriented: Focused on delivering year-over-year performance improvement. Project Management: Skilled in creating and executing structured account plans. Relationship Builder: Develops deep, trusted partnerships. Collaborative: Acts as an internal advocate for clients across departments. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Aug 17, 2026
Full time
The Role A leading provider fintech for Higher Education is seeking a strategic and commercially driven Account Manager to manage and grow relationships with key university partners. This role offers the opportunity to work across diverse teams including marketing, finance, data, and customer support to deliver outstanding service and innovative solutions. You'll be instrumental in driving value for both clients and the business, identifying growth opportunities, and ensuring partner satisfaction. Key Responsibilities Account Growth Manage 10-15 Universities Identify upsell, cross-sell, and innovation opportunities within existing accounts. Achieve and exceed growth targets and KPIs. Attended Ad-Hoc Events Produce accurate forecasts for account performance and revenue projections. Leverage strong partner relationships to support wider business development initiatives. Client Success & Retention Act as the primary point of contact for strategic accounts. Develop and maintain comprehensive account growth plans. Monitor satisfaction levels and address issues proactively to ensure strong retention. Stay current on sector trends and client needs to deliver relevant insights. Collaborate with partners to develop case studies and demonstrate impact. Cross-Functional Collaboration Partner with internal teams and working alongside a Senior Developement Manager to ensure seamless onboarding, implementation, and ongoing support. Serve as the customer advocate, sharing feedback to inform product and marketing strategies. Contribute to internal knowledge sharing on client success, sales, and account management best practices. Work closely with finance and analytics teams to improve reporting and performance insights. Experience : Account management ideally from the SaaS environment. Skills & Attributes: Strong stakeholder engagement skills, including experience working with senior decision-makers. Results-Oriented: Focused on delivering year-over-year performance improvement. Project Management: Skilled in creating and executing structured account plans. Relationship Builder: Develops deep, trusted partnerships. Collaborative: Acts as an internal advocate for clients across departments. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Sales Office Manager Lutterworth C 50,000 p.a. + Bonus & Benefits Are you an organised leader who thrives on creating structure, improving processes and driving accountability? Do you enjoy turning data into meaningful commercial insight while developing a high-performing team? Are you looking for an opportunity where you can genuinely influence business performance and continuous improvement? The Company: ER Recruitment are delighted to be supporting a prestigious luxury hospitality and events destination with the recruitment of an experienced Sales Office Manager. This is a fantastic opportunity to join an ambitious and growing business that prides itself on delivering exceptional customer experiences across corporate events, weddings, conferences and private functions. Reporting directly to the Executive Director, you'll play a pivotal role in leading the Sales Office team, improving operational efficiency and ensuring accurate reporting supports commercial decision-making. This is a hands-on leadership role where you'll have the opportunity to shape processes, develop people and become a trusted member of the senior leadership team. Role & Responsibilities of the Sales Office Manager: Lead, motivate and develop the Sales Office team, creating a positive culture of accountability, collaboration and high performance. Ensure sales administration, event documentation and customer information are completed accurately and issued within agreed timescales, enabling the Operations team to consistently deliver exceptional customer experiences. Act as the central point for commercial reporting, producing accurate weekly and monthly reports, forecasts and performance updates for senior leadership and business owners. Collect, analyse and interpret sales data from multiple sources to provide meaningful business insight and support strategic decision-making. Take ownership of the CRM system, ensuring data accuracy, consistency and effective pipeline management. Review sales processes and procedures, identifying opportunities to improve efficiency, communication and reporting across the business. Build strong working relationships between the Sales and Operations teams, ensuring clear communication and effective handovers for every event. Support the preparation of event costings and commercial reporting to ensure accurate financial information is available. Monitor team performance, setting clear expectations, providing coaching and confidently addressing performance or process issues where required. Champion continuous improvement, embracing technology and recommending new ideas to improve systems, reporting and overall business performance. About You as the Sales Office Manager: Previous experience within Sales Office Management, Sales Operations, Commercial Administration, Revenue Management or a similar leadership role. A confident and credible people manager with the ability to motivate teams, challenge performance and hold others accountable. Highly organised with exceptional attention to detail and a passion for delivering accurate, high-quality work. Strong analytical skills with experience producing management reports, forecasts and commercial insights. Comfortable working with CRM systems and Microsoft Excel, with the ability to quickly learn new technologies and systems. Excellent communication and interpersonal skills, with the confidence to build relationships across departments and with senior stakeholders. Naturally proactive, always looking for opportunities to improve processes and implement more efficient ways of working. Experience of weddings corporate events,conferences and private functions. Additional Benefits: Competitive salary, with a realistic performance-related bonus 28 days annual leave, including Bank Holidays. Private healthcare. Monday to Friday, office-based role (9.00am-5.00pm). Opportunity to shape a newly evolving leadership role and influence the future of the sales function. Join an ambitious, forward-thinking organisation where your ideas for continuous improvement will be welcomed and encouraged. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Aug 17, 2026
Full time
Sales Office Manager Lutterworth C 50,000 p.a. + Bonus & Benefits Are you an organised leader who thrives on creating structure, improving processes and driving accountability? Do you enjoy turning data into meaningful commercial insight while developing a high-performing team? Are you looking for an opportunity where you can genuinely influence business performance and continuous improvement? The Company: ER Recruitment are delighted to be supporting a prestigious luxury hospitality and events destination with the recruitment of an experienced Sales Office Manager. This is a fantastic opportunity to join an ambitious and growing business that prides itself on delivering exceptional customer experiences across corporate events, weddings, conferences and private functions. Reporting directly to the Executive Director, you'll play a pivotal role in leading the Sales Office team, improving operational efficiency and ensuring accurate reporting supports commercial decision-making. This is a hands-on leadership role where you'll have the opportunity to shape processes, develop people and become a trusted member of the senior leadership team. Role & Responsibilities of the Sales Office Manager: Lead, motivate and develop the Sales Office team, creating a positive culture of accountability, collaboration and high performance. Ensure sales administration, event documentation and customer information are completed accurately and issued within agreed timescales, enabling the Operations team to consistently deliver exceptional customer experiences. Act as the central point for commercial reporting, producing accurate weekly and monthly reports, forecasts and performance updates for senior leadership and business owners. Collect, analyse and interpret sales data from multiple sources to provide meaningful business insight and support strategic decision-making. Take ownership of the CRM system, ensuring data accuracy, consistency and effective pipeline management. Review sales processes and procedures, identifying opportunities to improve efficiency, communication and reporting across the business. Build strong working relationships between the Sales and Operations teams, ensuring clear communication and effective handovers for every event. Support the preparation of event costings and commercial reporting to ensure accurate financial information is available. Monitor team performance, setting clear expectations, providing coaching and confidently addressing performance or process issues where required. Champion continuous improvement, embracing technology and recommending new ideas to improve systems, reporting and overall business performance. About You as the Sales Office Manager: Previous experience within Sales Office Management, Sales Operations, Commercial Administration, Revenue Management or a similar leadership role. A confident and credible people manager with the ability to motivate teams, challenge performance and hold others accountable. Highly organised with exceptional attention to detail and a passion for delivering accurate, high-quality work. Strong analytical skills with experience producing management reports, forecasts and commercial insights. Comfortable working with CRM systems and Microsoft Excel, with the ability to quickly learn new technologies and systems. Excellent communication and interpersonal skills, with the confidence to build relationships across departments and with senior stakeholders. Naturally proactive, always looking for opportunities to improve processes and implement more efficient ways of working. Experience of weddings corporate events,conferences and private functions. Additional Benefits: Competitive salary, with a realistic performance-related bonus 28 days annual leave, including Bank Holidays. Private healthcare. Monday to Friday, office-based role (9.00am-5.00pm). Opportunity to shape a newly evolving leadership role and influence the future of the sales function. Join an ambitious, forward-thinking organisation where your ideas for continuous improvement will be welcomed and encouraged. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
