Thera Trust has an exciting opportunity available for an Information Systems Analyst to join our team based in Grantham. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £38,414.20 per annum. Additional Information: We operate flexi time and flexible working. Phone interviews w/c 10th August Face to face interviews w/c 31st August and 7th September Thera is a charitable group of companies which support people with a learning disability with a diverse range of needs. Thera Trust is the parent of Thera Group and provides central services from its office in Grantham. We are looking for an Information Systems Analyst to join the team who can: Prepare and present information to tell the story in a range of formats. Solve complex problems in creative ways and propose appropriate best fit solutions according to different needs and priorities. Work independently using existing technical skills including: - Advanced Excel knowledge to build tools to collect, store, model, analyse and present data - Power Query to extract and transform data from different sources - Writing SQL queries for data extraction and report building - Data modelling to bring sources together for reporting Build on previous personal experiences, learn and apply new skills quickly around: - Power BI for analysis and presentation of data - DAX data modelling - Built-in reporting tools to extract data from business systems - Data engineering to automate the flow of data for reporting (ADF, Fabric) Demonstrate excellent organisation and a methodical approach. Apply a solid understanding of information management and data governance principles, and data related legislation to all of our work. You will be working in a specialist information team within IT developing and implementing the organisation s information strategy. To do this, you will work closely with various business functions reviewing their information needs and processes, and with systems specialists to develop and extend existing data models within organisational systems. You will recommend, develop and support improvements or new systems to capture and store data and provide robust reporting capabilities. Our goal is to support evidence-based decision making throughout the organisation to deliver the best care and support possible, directly or indirectly. We use a variety of tools to deliver information systems including a cloud-based workflow platform, SQL databases, Power BI, legacy Excel spreadsheets and business systems (HR, finance etc). We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate
Aug 21, 2026
Full time
Thera Trust has an exciting opportunity available for an Information Systems Analyst to join our team based in Grantham. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £38,414.20 per annum. Additional Information: We operate flexi time and flexible working. Phone interviews w/c 10th August Face to face interviews w/c 31st August and 7th September Thera is a charitable group of companies which support people with a learning disability with a diverse range of needs. Thera Trust is the parent of Thera Group and provides central services from its office in Grantham. We are looking for an Information Systems Analyst to join the team who can: Prepare and present information to tell the story in a range of formats. Solve complex problems in creative ways and propose appropriate best fit solutions according to different needs and priorities. Work independently using existing technical skills including: - Advanced Excel knowledge to build tools to collect, store, model, analyse and present data - Power Query to extract and transform data from different sources - Writing SQL queries for data extraction and report building - Data modelling to bring sources together for reporting Build on previous personal experiences, learn and apply new skills quickly around: - Power BI for analysis and presentation of data - DAX data modelling - Built-in reporting tools to extract data from business systems - Data engineering to automate the flow of data for reporting (ADF, Fabric) Demonstrate excellent organisation and a methodical approach. Apply a solid understanding of information management and data governance principles, and data related legislation to all of our work. You will be working in a specialist information team within IT developing and implementing the organisation s information strategy. To do this, you will work closely with various business functions reviewing their information needs and processes, and with systems specialists to develop and extend existing data models within organisational systems. You will recommend, develop and support improvements or new systems to capture and store data and provide robust reporting capabilities. Our goal is to support evidence-based decision making throughout the organisation to deliver the best care and support possible, directly or indirectly. We use a variety of tools to deliver information systems including a cloud-based workflow platform, SQL databases, Power BI, legacy Excel spreadsheets and business systems (HR, finance etc). We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate
IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on. What you'll be doing This isn't a purely hands-off management role. You'll be: Leading a team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation Acting as the escalation point for the complex or high-priority stuff Reporting service desk performance up to senior leadership, in language they can actually use What they care about Yes, they want solid Service Desk management experience. But more than that, they want: Someone who's genuinely proud of the work they do, not just clocking in Someone ready to take a step up - this could be your first lead role, and that's fine A person comfortable being hands-on with the team while still owning the bigger picture If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this. The technical bit A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already Comfortable with ITSM tools and ticketing systems Solid grounding in a Microsoft 365 / Azure / Windows environment Confident communicator - with your team, and with senior leadership Why this is worth a look Most Service Desk Lead roles are about maintaining what's already there. This one isn't. You'll be shaping how the team actually works, not inheriting someone else's system You'll report directly into a newly-appointed Director who's heavily investing time in getting this right There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at.
Aug 20, 2026
Full time
IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on. What you'll be doing This isn't a purely hands-off management role. You'll be: Leading a team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation Acting as the escalation point for the complex or high-priority stuff Reporting service desk performance up to senior leadership, in language they can actually use What they care about Yes, they want solid Service Desk management experience. But more than that, they want: Someone who's genuinely proud of the work they do, not just clocking in Someone ready to take a step up - this could be your first lead role, and that's fine A person comfortable being hands-on with the team while still owning the bigger picture If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this. The technical bit A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already Comfortable with ITSM tools and ticketing systems Solid grounding in a Microsoft 365 / Azure / Windows environment Confident communicator - with your team, and with senior leadership Why this is worth a look Most Service Desk Lead roles are about maintaining what's already there. This one isn't. You'll be shaping how the team actually works, not inheriting someone else's system You'll report directly into a newly-appointed Director who's heavily investing time in getting this right There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at.
Our client, a highly successful and forward-thinking company, is actively looking for a bright and motivated Graduate IT Support Analyst to join their expanding tech team. This is an exceptional entry-level opportunity for a recent graduate to launch their IT career within a business that heavily invests in technical training and career progression. We are seeking a Graduate IT Support Analyst who is ready to put their academic knowledge into practice. You will be the friendly first point of contact for internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help maintain clear and accurate IT documentation and asset registers. Shadow 2nd and 3rd-line engineers on complex technical issues and infrastructure upgrades. What Our Client is Looking For: A recent degree (BSc or equivalent) in Computer Science, Information Technology, Computer Networking, or a related technical discipline. A fundamental understanding of core IT concepts (e.g., basic networking, Windows OS, Microsoft Office suite). Exceptional communication and customer service skills, with the ability to remain calm and helpful under pressure. A logical, analytical approach to problem-solving. A strong, demonstrable passion for technology and a self-motivated drive to learn new systems and earn professional certifications. Previous customer-facing work experience (e.g., retail or hospitality) is a bonus, as it demonstrates strong interpersonal skills.
Aug 20, 2026
Full time
Our client, a highly successful and forward-thinking company, is actively looking for a bright and motivated Graduate IT Support Analyst to join their expanding tech team. This is an exceptional entry-level opportunity for a recent graduate to launch their IT career within a business that heavily invests in technical training and career progression. We are seeking a Graduate IT Support Analyst who is ready to put their academic knowledge into practice. You will be the friendly first point of contact for internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help maintain clear and accurate IT documentation and asset registers. Shadow 2nd and 3rd-line engineers on complex technical issues and infrastructure upgrades. What Our Client is Looking For: A recent degree (BSc or equivalent) in Computer Science, Information Technology, Computer Networking, or a related technical discipline. A fundamental understanding of core IT concepts (e.g., basic networking, Windows OS, Microsoft Office suite). Exceptional communication and customer service skills, with the ability to remain calm and helpful under pressure. A logical, analytical approach to problem-solving. A strong, demonstrable passion for technology and a self-motivated drive to learn new systems and earn professional certifications. Previous customer-facing work experience (e.g., retail or hospitality) is a bonus, as it demonstrates strong interpersonal skills.
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract until 30/04/2028, fixed-term permanent available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 20, 2026
Contractor
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract until 30/04/2028, fixed-term permanent available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Our client is a growing UK Software product company providing workforce management software to 100 s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line / Service Management) to help shape how they deliver service, working closely with Product and Engineering. Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support rota every 4-6 weeks (additional compensation applies). What you'll be doing Work the front line alongside the support team, triaging tickets and resolving customer issues within SLA. Own the lifecycle of significant incidents, from triage through to resolution and post-incident review. Build a lightweight problem management practice, driving root-cause analysis with Engineering. Act as the bridge between Customer Success, Product and Engineering during escalations. Improve ticketing tools, workflows and reporting to strengthen the wider support function. Coach support agents on troubleshooting technique and customer communication. What you need to bring Demonstrable experience in a support, service desk or ITSM role. Strong working knowledge of ITIL practices, particularly Incident and Problem Management. Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders. A track record of improving support processes, not just working within them. Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification). Why you'll love this job Real influence over how a growing support function is built, with scope to grow into leading it. A chance to provide a support function at a Software company (SaaS), not just traditional IT support A small, close-knit team where your work and impact are visible. Genuine investment in your development, including support for ITIL certification. If you're ready to bring structure, judgement and real improvement to a growing support function, we'd love to hear from you. Apply now to find out more about this exciting opportunity.
Aug 20, 2026
Full time
Our client is a growing UK Software product company providing workforce management software to 100 s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line / Service Management) to help shape how they deliver service, working closely with Product and Engineering. Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support rota every 4-6 weeks (additional compensation applies). What you'll be doing Work the front line alongside the support team, triaging tickets and resolving customer issues within SLA. Own the lifecycle of significant incidents, from triage through to resolution and post-incident review. Build a lightweight problem management practice, driving root-cause analysis with Engineering. Act as the bridge between Customer Success, Product and Engineering during escalations. Improve ticketing tools, workflows and reporting to strengthen the wider support function. Coach support agents on troubleshooting technique and customer communication. What you need to bring Demonstrable experience in a support, service desk or ITSM role. Strong working knowledge of ITIL practices, particularly Incident and Problem Management. Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders. A track record of improving support processes, not just working within them. Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification). Why you'll love this job Real influence over how a growing support function is built, with scope to grow into leading it. A chance to provide a support function at a Software company (SaaS), not just traditional IT support A small, close-knit team where your work and impact are visible. Genuine investment in your development, including support for ITIL certification. If you're ready to bring structure, judgement and real improvement to a growing support function, we'd love to hear from you. Apply now to find out more about this exciting opportunity.
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
Aug 20, 2026
Full time
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Aug 20, 2026
Full time
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
Aug 19, 2026
Full time
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
Junior Incident Engineer Rate: 250 - 320 per day - Umbrella only Duration: 6 months Likely to extend) Location: Glasglow - hybrid Job Description: Will contribute to the Service Desks commitment of providing 1st line IT support. Providing support and visibility to our users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time fix while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL recommended standards. Assist with maintaining and creating work instructions of existing and new tasks. Create documentation/Knowledge of first-time fixes for end users. Always ensure a high level of customer satisfaction. Escalate unresolved incidents to second line support via the Incident Management process when appropriate. Assist with user account management and access control. Ensure that all relevant details are recorded in the relevant location during an Incidents lifecycle. Take ownership, where possible, of lower impact priority incidents. Manage your own workload and any additional relevant tasks, determined required by IT Management. Required skill/ experience Excellent attention to detail Great interpersonal skills Strong general IT knowledge and experience Excellent analytical and problem-solving skills. Demonstrated customer service experience with excellent written and verbal communication skills. Capable of taking proactive actions and showing strong initiative. Ability to work effectively both independently and within a team environment. Knowledge of Microsoft Office suite of applications and SLC Core Applications. Experience of working with SLA's and KPI's. Good level of education including Maths and English at standard grade level or above. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 19, 2026
Contractor
Junior Incident Engineer Rate: 250 - 320 per day - Umbrella only Duration: 6 months Likely to extend) Location: Glasglow - hybrid Job Description: Will contribute to the Service Desks commitment of providing 1st line IT support. Providing support and visibility to our users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time fix while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL recommended standards. Assist with maintaining and creating work instructions of existing and new tasks. Create documentation/Knowledge of first-time fixes for end users. Always ensure a high level of customer satisfaction. Escalate unresolved incidents to second line support via the Incident Management process when appropriate. Assist with user account management and access control. Ensure that all relevant details are recorded in the relevant location during an Incidents lifecycle. Take ownership, where possible, of lower impact priority incidents. Manage your own workload and any additional relevant tasks, determined required by IT Management. Required skill/ experience Excellent attention to detail Great interpersonal skills Strong general IT knowledge and experience Excellent analytical and problem-solving skills. Demonstrated customer service experience with excellent written and verbal communication skills. Capable of taking proactive actions and showing strong initiative. Ability to work effectively both independently and within a team environment. Knowledge of Microsoft Office suite of applications and SLC Core Applications. Experience of working with SLA's and KPI's. Good level of education including Maths and English at standard grade level or above. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
About the Role We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team in London. This is a hybrid role requiring a mix of remote work and days in our London office. You will provide essential technical support across our corporate and store systems. Because of the fast-paced nature of our business, previous experience working within a retail environment is highly desirable. Key Responsibilities Act as the first point of contact for all IT disruptions and service requests. Troubleshoot hardware, software, and network issues for remote and office-based users. Support retail-specific systems, EPOS terminals, and store peripherals. Escalate complex technical issues to 3rd line teams when necessary. Log, track, and update all support tickets accurately within the service desk system. Skills and Experience Required Proven experience in a 1st or 2nd line IT support role. Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory. Previous experience in the retail sector is strongly preferred. Excellent communication skills and a customer-focused attitude. Ability to work under pressure in a fast-moving environment. Availability This role requires an immediate start . Please only apply if you are available to notice-free or on a very short notice period.
Aug 19, 2026
Contractor
About the Role We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team in London. This is a hybrid role requiring a mix of remote work and days in our London office. You will provide essential technical support across our corporate and store systems. Because of the fast-paced nature of our business, previous experience working within a retail environment is highly desirable. Key Responsibilities Act as the first point of contact for all IT disruptions and service requests. Troubleshoot hardware, software, and network issues for remote and office-based users. Support retail-specific systems, EPOS terminals, and store peripherals. Escalate complex technical issues to 3rd line teams when necessary. Log, track, and update all support tickets accurately within the service desk system. Skills and Experience Required Proven experience in a 1st or 2nd line IT support role. Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory. Previous experience in the retail sector is strongly preferred. Excellent communication skills and a customer-focused attitude. Ability to work under pressure in a fast-moving environment. Availability This role requires an immediate start . Please only apply if you are available to notice-free or on a very short notice period.
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Aug 19, 2026
Full time
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Cadent Gas Ltd Deliver hands-on IT support that keeps Cadent s operations running smoothly We are hiring for a IT Field Technical Analyst based in Sheffield to provide frontline technical support across the network. Working within IT Service Operations, you'll be the trusted local IT expert, supporting colleagues across the business and ensuring they have the tools, technology and support needed to work effectively. This is a varied, hands-on role where you'll provide 1st, 2nd and 3rd line support, manage local IT infrastructure and act as a key point of contact for technical issues across your network. From supporting end users and troubleshooting hardware to maintaining local technology assets and driving service improvements, you'll make a direct impact on our operational performance. Working closely with operational teams, suppliers and wider IT functions, you'll help ensure technology services remain reliable, secure and fit for purpose across Cadent's estate. Why you'll love this role: Frontline IT Impact Provide direct technical support to colleagues across operational sites, helping resolve issues quickly and effectively. Technology Variety Work across desktop services, networking, applications, telephony, mobile devices and audio-visual technologies. Ownership & Problem Solving Take ownership of incidents from identification through to resolution, delivering excellent customer service throughout. Regional Visibility Build strong relationships with users at all levels, from operational colleagues through to senior leadership. Continuous Improvement Identify opportunities to increase first-time fixes and improve the effectiveness of IT support services. Mobile & Flexible Working Support multiple operational sites across your network, providing hands-on assistance where it matters most. What you'll bring: Technical Support Experience: - Experience in a 2nd or 3rd line support role within a medium to large organisation - Strong troubleshooting and technical support capability across multiple technologies Technology Knowledge: - Microsoft technologies and Active Directory - Desktop, laptop and mobile device support - Telephony and networking technologies - SAP and Microsoft 365 environments Infrastructure & Hardware Skills: - Hardware support including printers, laptops, desktop devices, mobile technology and audio-visual equipment - Experience with network fault diagnosis and communications room audits - Knowledge of Cisco and Avaya telephony environments desirable Customer & Stakeholder Focus: - Excellent stakeholder management skills - Ability to communicate effectively with colleagues at all levels - Proven commitment to delivering high-quality customer service Qualifications & Requirements: - ITIL Foundation certification or equivalent experience - Microsoft or CompTIA certifications desirable - Full UK Driving Licence - Ability to travel regularly across operational sites within your assigned network Ready to make a difference? If you're passionate about delivering excellent IT support, solving technical challenges and helping colleagues stay connected and productive, we'd love to hear from you. Apply now and help us deliver reliable, secure and effective technology services that support Cadent's operations every day.
Aug 19, 2026
Full time
Cadent Gas Ltd Deliver hands-on IT support that keeps Cadent s operations running smoothly We are hiring for a IT Field Technical Analyst based in Sheffield to provide frontline technical support across the network. Working within IT Service Operations, you'll be the trusted local IT expert, supporting colleagues across the business and ensuring they have the tools, technology and support needed to work effectively. This is a varied, hands-on role where you'll provide 1st, 2nd and 3rd line support, manage local IT infrastructure and act as a key point of contact for technical issues across your network. From supporting end users and troubleshooting hardware to maintaining local technology assets and driving service improvements, you'll make a direct impact on our operational performance. Working closely with operational teams, suppliers and wider IT functions, you'll help ensure technology services remain reliable, secure and fit for purpose across Cadent's estate. Why you'll love this role: Frontline IT Impact Provide direct technical support to colleagues across operational sites, helping resolve issues quickly and effectively. Technology Variety Work across desktop services, networking, applications, telephony, mobile devices and audio-visual technologies. Ownership & Problem Solving Take ownership of incidents from identification through to resolution, delivering excellent customer service throughout. Regional Visibility Build strong relationships with users at all levels, from operational colleagues through to senior leadership. Continuous Improvement Identify opportunities to increase first-time fixes and improve the effectiveness of IT support services. Mobile & Flexible Working Support multiple operational sites across your network, providing hands-on assistance where it matters most. What you'll bring: Technical Support Experience: - Experience in a 2nd or 3rd line support role within a medium to large organisation - Strong troubleshooting and technical support capability across multiple technologies Technology Knowledge: - Microsoft technologies and Active Directory - Desktop, laptop and mobile device support - Telephony and networking technologies - SAP and Microsoft 365 environments Infrastructure & Hardware Skills: - Hardware support including printers, laptops, desktop devices, mobile technology and audio-visual equipment - Experience with network fault diagnosis and communications room audits - Knowledge of Cisco and Avaya telephony environments desirable Customer & Stakeholder Focus: - Excellent stakeholder management skills - Ability to communicate effectively with colleagues at all levels - Proven commitment to delivering high-quality customer service Qualifications & Requirements: - ITIL Foundation certification or equivalent experience - Microsoft or CompTIA certifications desirable - Full UK Driving Licence - Ability to travel regularly across operational sites within your assigned network Ready to make a difference? If you're passionate about delivering excellent IT support, solving technical challenges and helping colleagues stay connected and productive, we'd love to hear from you. Apply now and help us deliver reliable, secure and effective technology services that support Cadent's operations every day.
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar
Aug 19, 2026
Full time
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar
Business Analyst Digital Transformation Enterprise Applications Process Improvement We are recruiting a Business Analyst to support business change and digital transformation initiatives. You will work across Technology, Digital and business teams to gather and analyse requirements, improve business processes and support the successful delivery and implementation of enterprise applications. Key Responsibilities Gather, analyse and document business requirements and functional specifications. Facilitate stakeholder workshops and requirements elicitation sessions. Create user stories, process models, business process maps and supporting documentation. Identify and support business process improvement and continuous improvement initiatives. Support testing, change management, implementation and project delivery activities. Maintain process architecture and contribute to governance and compliance. Provide 1st and 2nd line support for enterprise applications and operational systems. Work with cross-functional stakeholders, project and programme teams, suppliers and partners. About You Experience in a Business Analyst role within technology, digital transformation or change environments. Strong requirements elicitation, requirements analysis and stakeholder management skills. Experience of business process modelling, process mapping and process improvement. Knowledge of Agile and Waterfall methodologies. Strong documentation, reporting and communication skills. Relevant degree or equivalent experience; professional Business Analysis certification is desirable. This is an opportunity to contribute to operational and strategic change, working across business and technology stakeholders to improve processes, systems and delivery outcomes.
Aug 19, 2026
Contractor
Business Analyst Digital Transformation Enterprise Applications Process Improvement We are recruiting a Business Analyst to support business change and digital transformation initiatives. You will work across Technology, Digital and business teams to gather and analyse requirements, improve business processes and support the successful delivery and implementation of enterprise applications. Key Responsibilities Gather, analyse and document business requirements and functional specifications. Facilitate stakeholder workshops and requirements elicitation sessions. Create user stories, process models, business process maps and supporting documentation. Identify and support business process improvement and continuous improvement initiatives. Support testing, change management, implementation and project delivery activities. Maintain process architecture and contribute to governance and compliance. Provide 1st and 2nd line support for enterprise applications and operational systems. Work with cross-functional stakeholders, project and programme teams, suppliers and partners. About You Experience in a Business Analyst role within technology, digital transformation or change environments. Strong requirements elicitation, requirements analysis and stakeholder management skills. Experience of business process modelling, process mapping and process improvement. Knowledge of Agile and Waterfall methodologies. Strong documentation, reporting and communication skills. Relevant degree or equivalent experience; professional Business Analysis certification is desirable. This is an opportunity to contribute to operational and strategic change, working across business and technology stakeholders to improve processes, systems and delivery outcomes.
This role has a starting salary of 55,486 per annum, for working 36 hours per week. We are excited to be recruiting a Senior Security Analyst to join our fantastic team based at Woodhatch Place in Reigate. We offer a hybrid working model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role As a Senior Security Analyst, you will play a central role in strengthening Surrey County Council's cyber resilience. Your day-to-day work will include proactive security monitoring across our hybrid cloud and on premises environment, triaging and investigating alerts, and supporting coordinated incident response activities. You will operate our vulnerability management processes, translate threat intelligence into actionable defences, and contribute to the improvement of detection content and security controls. You will also work closely with IT colleagues and suppliers to address risks, gather evidence for audits, and prepare clear reporting on security posture and emerging trends. This role does not include direct line management responsibilities, but you will regularly provide specialist guidance, coaching, and support to colleagues across IT&D and partner teams. Over the next 12 to 18 months, you will contribute to several high impact initiatives including: Establishing a more mature, risk based vulnerability management lifecycle and reducing exposure windows across critical systems Enhancing incident response readiness through improved playbooks, scenario testing, and lessons learned processes Uplifting monitoring coverage and the effectiveness of SIEM/EDR/NDR tooling, including tuning and detection improvements Strengthening supplier assurance processes, especially for cloud and SaaS services Supporting the development of updated cyber security policies, standards and operating procedures This is a pivotal role for a motivated cyber professional who wants to make a measurable difference. You will directly influence Surrey County Council's operational security posture and help reduce risk across services that support residents, communities, and frontline operations. Your insights and expertise will shape decision making, improve control maturity, and contribute to a safer, more resilient public service environment. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong experience in cyber security operations, including alert triage, investigation, and incident response Demonstrable capability in vulnerability management and translating technical risk into meaningful actions Ability to analyse complex information and present clear, concise reports and recommendations Proven ability to work collaboratively with technical and non technical stakeholders Commitment to continuous professional development and staying current with emerging threats High-level proficiency with security tooling (SIEM, EDR, cloud security tools) and modern IT environments Alignment with our values of accountability, teamwork, and inclusive service delivery To apply, we request that you submit a CV and you will be asked the following 4 questions: Give an example of how you have helped build a positive security culture across teams. Describe a time when you led or contributed to triage, investigation, or response during a cyber security incident. What actions did you take, and what was the outcome? Give an example of when you identified a significant technical vulnerability or risk. How did you communicate it to stakeholders, and what actions were taken as a result? Tell us about a situation where you analysed complex security information or data and produced a report or recommendation. How did you ensure your findings were clear, concise, and actionable? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. The job advert closes at 23:59 on 14/08/2026, with interviews planned to follow shortly thereafter. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Kamil Erkadoo via email at . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Aug 15, 2026
Full time
This role has a starting salary of 55,486 per annum, for working 36 hours per week. We are excited to be recruiting a Senior Security Analyst to join our fantastic team based at Woodhatch Place in Reigate. We offer a hybrid working model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role As a Senior Security Analyst, you will play a central role in strengthening Surrey County Council's cyber resilience. Your day-to-day work will include proactive security monitoring across our hybrid cloud and on premises environment, triaging and investigating alerts, and supporting coordinated incident response activities. You will operate our vulnerability management processes, translate threat intelligence into actionable defences, and contribute to the improvement of detection content and security controls. You will also work closely with IT colleagues and suppliers to address risks, gather evidence for audits, and prepare clear reporting on security posture and emerging trends. This role does not include direct line management responsibilities, but you will regularly provide specialist guidance, coaching, and support to colleagues across IT&D and partner teams. Over the next 12 to 18 months, you will contribute to several high impact initiatives including: Establishing a more mature, risk based vulnerability management lifecycle and reducing exposure windows across critical systems Enhancing incident response readiness through improved playbooks, scenario testing, and lessons learned processes Uplifting monitoring coverage and the effectiveness of SIEM/EDR/NDR tooling, including tuning and detection improvements Strengthening supplier assurance processes, especially for cloud and SaaS services Supporting the development of updated cyber security policies, standards and operating procedures This is a pivotal role for a motivated cyber professional who wants to make a measurable difference. You will directly influence Surrey County Council's operational security posture and help reduce risk across services that support residents, communities, and frontline operations. Your insights and expertise will shape decision making, improve control maturity, and contribute to a safer, more resilient public service environment. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong experience in cyber security operations, including alert triage, investigation, and incident response Demonstrable capability in vulnerability management and translating technical risk into meaningful actions Ability to analyse complex information and present clear, concise reports and recommendations Proven ability to work collaboratively with technical and non technical stakeholders Commitment to continuous professional development and staying current with emerging threats High-level proficiency with security tooling (SIEM, EDR, cloud security tools) and modern IT environments Alignment with our values of accountability, teamwork, and inclusive service delivery To apply, we request that you submit a CV and you will be asked the following 4 questions: Give an example of how you have helped build a positive security culture across teams. Describe a time when you led or contributed to triage, investigation, or response during a cyber security incident. What actions did you take, and what was the outcome? Give an example of when you identified a significant technical vulnerability or risk. How did you communicate it to stakeholders, and what actions were taken as a result? Tell us about a situation where you analysed complex security information or data and produced a report or recommendation. How did you ensure your findings were clear, concise, and actionable? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. The job advert closes at 23:59 on 14/08/2026, with interviews planned to follow shortly thereafter. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Kamil Erkadoo via email at . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Aug 15, 2026
Full time
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Aug 15, 2026
Full time
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Aug 15, 2026
Full time
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid) I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line support across key business applications Investigate, diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery Drive process improvements and contribute to the modernisation of digital services What We're Looking For Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to 55,000 salary 20% discretionary bonus London-based role Exposure to business-critical global systems Opportunity to influence service improvements and digital transformation initiatives Collaborative and supportive team environment Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid)
Aug 15, 2026
Full time
Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid) I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line support across key business applications Investigate, diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery Drive process improvements and contribute to the modernisation of digital services What We're Looking For Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to 55,000 salary 20% discretionary bonus London-based role Exposure to business-critical global systems Opportunity to influence service improvements and digital transformation initiatives Collaborative and supportive team environment Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid)
Key Group are looking for a Service Desk operative to add to our growing team. You will be organised, able to work under pressure and a strong team player looking for a new challenge. Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Why Join Key Group? Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth! 23 days holiday plus bank holidays Tier 1 Pension Simply Health Life Assurance
Aug 14, 2026
Full time
Key Group are looking for a Service Desk operative to add to our growing team. You will be organised, able to work under pressure and a strong team player looking for a new challenge. Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Why Join Key Group? Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth! 23 days holiday plus bank holidays Tier 1 Pension Simply Health Life Assurance
