112 jobs found

Temporary Prison Officer - Guernsey Prison Location: Guernsey Contract: Temporary, 3-4 months Pay: 24.63 per hour PAYE Vacancies: 4-6 Hours: 42 Line rotating shift pattern Red Snapper Recruitment is currently recruiting for experienced, trained Prison Officers to join Guernsey Prison on a temporary basis for approximately 3-4 months. This is an excellent opportunity for experienced Prison Officers looking for a temporary assignment in Guernsey, with travel to and from the island and accommodation provided by the States of Guernsey Government . The Role As a Prison Officer, you will contribute to maintaining a safe and secure prison environment while supporting prisoners to address offending behaviour and prepare for their return to the community. Your responsibilities will include: Daily supervision and management of the prison population. Supporting the administration of the Incentives and Earned Privileges (IEP) scheme. Undertaking prisoner escorts and movements. Carrying out duties such as Court Officer, Segregation Unit Officer and/or Personal Officer. Monitoring and recording prisoner behaviour, including consideration of self-harm and suicide risks. Completing reports relating to prison security, accidents, injuries, prisoner discipline and use of force. Conducting checks and searches in accordance with prison procedures. Contributing to reports relating to prisoner complaints, parole applications and Release on Temporary Licence (ROTL). Participating in sentence planning and IEP review meetings. Working in accordance with prison Orders, Policies and Notices. Supporting other operational areas of the prison as required. Essential Requirements To be considered for this opportunity, you must: Be a trained Prison Officer . Have completed Prison Officer Entry Level Training (POELT) . Have recent experience working as a Prison Officer within a prison/HMP environment . Have experience working with confidential and sensitive information. Have excellent interpersonal and communication skills. Be confident explaining rules and boundaries and dealing appropriately with challenging behaviour. Be able to work effectively with prisoners, colleagues, management and external agencies. Be able to work effectively in a pressurised environment. Demonstrate resilience, professionalism and integrity. Please note: This vacancy is specifically for trained Prison Officers with the required Prison Officer experience and training. We are unable to consider candidates whose experience is limited to Prisoner Custody Officer, Custody Officer, Detention Officer, Court Escort, Immigration Officer or similar roles. Working Pattern Successful candidates will be assigned to the 42 Line , operating on a 14-week rotating cycle. Shifts include: Early: 07:00-13:45 Late: 13:30-20:30 Main: 07:45-17:15, including a one-hour lunch break 'A' shift: 07:45-19:15, including a one-hour lunch break You will be required to work every second weekend and may be required to work bank holidays and nights as part of the rotating pattern. Shift swaps may be possible subject to approval. What's Included? 24.63 per hour PAYE Travel to and from Guernsey funded and arranged by the States of Guernsey Government, by ferry or plane. Accommodation provided for the duration of the contract , including amenities. Please note that accommodation may be shared with other contractors. Full uniform provided, including suitable footwear. Annual leave entitlement pro-rated for the duration of the contract. Recruitment Process Candidates who meet the essential requirements will be considered for submission to the client. The recruitment process includes: Application through Red Snapper Recruitment. Shortlisting. Approximately 45-minute panel interview via Microsoft Teams. Successful appointment subject to satisfactory references, an enhanced DBS check and medical declaration. How to Apply If you are a trained and experienced Prison Officer , have completed POELT , and have recent experience working within an HMP/prison environment, we would like to hear from you. Please submit your up-to-date CV to Red Snapper Recruitment for consideration. Please ensure your CV clearly includes the dates and details of your Prison Officer employment and training, as these will be required for the recruitment and referencing process.

We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Romford/Havering area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

Customer Liaison Officer Location: Harrow Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Job Title: Trades Supervisor Type: Permanent Location: Bridgend S alary: £34,542 Hours: Full-time BRC are working closely with a leading organisation to recruit an experienced Home Safety Officer Team Leader to oversee a team of Home Safety Officers and support the delivery of Small Projects and Hospital to Home services. This is an excellent opportunity for someone with strong team leadership, health and safety, property maintenance and operational experience, who can ensure high standards of workmanship, customer care and compliance across a range of services supporting older people in the community. Duties Line manage and support Home Safety Officers, ensuring compliance with policies, procedures and good practice. Carry out regular site spot checks to monitor customer care, health and safety and quality of workmanship. Undertake quarterly technical audits of selected schemes and external contractor works. Coordinate van checks, equipment and PPE requirements. Manage annual leave and flexi-time requests while maintaining appropriate staffing levels. Monitor stock levels across the yard and vans and coordinate ordering with Finance and management. Produce regular stock reports and ensure materials, receipts, delivery notes and invoices are accurately managed. Lead regular toolbox talks and maintain appropriate attendance records. Check PPE and equipment is suitable and in good working order. Assess and review risks and Risk Assessments to help ensure the safety of staff and members of the public. Liaise with external organisations and partner agencies. Ensure contractual requirements and service standards are met. Contribute to schedules of rates and the cost-effective purchasing of materials and equipment. Assess and cost schemes where required. Assist with the investigation of client and organisational complaints. Carry out regular tools audits and support the maintenance and replacement of tools and equipment. Assist Home Safety Officers on complex works or where additional support is required. Requirements Experience of supervising or managing staff within a property, maintenance, construction or similar operational environment. Strong understanding of health and safety, risk assessment and compliance. Experience carrying out inspections, audits or quality checks. Good organisational skills, particularly around stock, equipment and resource management. Ability to monitor standards of workmanship and customer service. Strong communication skills with the ability to liaise effectively with internal teams, contractors and external partner organisations. Ability to manage competing priorities and ensure services are delivered efficiently and within contractual requirements. A practical, hands-on approach with the ability to provide support on complex works when required. Benefits 25 days annual leave + Bank Holiday rising a day every year of service up to 30 days. Matched pension percentage of 4%. Flexitime. Van can be taken home For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Location: Bury St Edmunds Hub / Hybrid Salary: £40,632 FTE, pro rata for part-time hours Hours: Full-time, 4 days or 3 days per week Contract: Permanent About the Role Solo Housing is looking for an experienced and confident Governance Officer to join us in this newly created role. This is an opportunity to genuinely make your mark . Our governance function is developing, and we need someone who can understand where we are today, identify what needs to improve and put the right structures, processes and practices in place. You'll work closely with our Chief Executive, Board and Sub-Committees, providing trusted advice and ensuring our governance arrangements are effective, transparent and compliant. We need someone who is proactive and comfortable working independently - someone who can identify what needs to happen, take ownership and bring solutions rather than problems . Key Responsibilities Provide high-quality governance support to the Board, Sub-Committees, Chief Executive and Senior Leadership Team. Manage Board and Sub-Committee meetings, including agendas, papers, minutes and actions. Build effective relationships with the Board Chair and proactively manage expectations. Develop and review policies and working practices to ensure regulatory compliance and best practice. Maintain the Register of Interests and annual declarations. Manage the Strategic Risk Register and ensure risk owners are accountable. Coordinate and quality assure Solo's approach to safeguarding. Coordinate and quality assure the complaints process in line with the Housing Ombudsman's Complaint Handling Code. Prepare clear, accurate reports and translate complex information for different audiences. Provide governance advice and appropriate challenge to senior stakeholders. Identify gaps and opportunities to strengthen Solo's governance arrangements. Support compliance with the requirements of the Regulator of Social Housing and our obligations as a Registered Charity. About You We're looking for someone with at least three years' experience in a governance role and a strong understanding of organisational governance principles and practices. Experience within social housing is desirable, but we're open to candidates from other regulated environments such as financial services, the NHS or housing . What's important is that you can quickly understand and apply the specific requirements of the social housing sector. You'll also have: Experience working with Executive Teams and Non-Executive Directors. Strong knowledge of governance, with the ability to quickly develop an understanding of the Regulator of Social Housing's Consumer Standards and Housing Ombudsman's Complaint Handling Code. Excellent communication skills and the ability to translate complex information clearly. Strong attention to detail and experience producing high-quality minutes. The confidence to provide advice and challenge where required. Excellent organisational and problem-solving skills. The ability to work independently and manage competing priorities. Experience developing clear and practical policies. Strong Microsoft 365 skills and the ability to learn new systems. A high level of confidentiality, integrity and professional judgement. An understanding of equality, diversity and inclusion within a social housing environment. A full UK driving licence with unrestricted access to a suitable vehicle for work purposes. The ability to successfully pass and maintain an Enhanced DBS check. Working Arrangements We are flexible on how this role is structured and are open to full-time, 4-day or 3-day working arrangements . The full-time salary is £40,632 , with part-time salaries calculated pro rata. Based at our Bury St Edmunds hub , we offer a flexible approach to hybrid working. Full-time employees would generally work from the office around 3 days per week, while those working 4 days would generally attend around 2 days per week, particularly at the start. Working hours are broadly 8:30am-6:00pm , with flexibility around this. If you're an experienced governance professional looking for a role where you can take ownership, improve processes and make a genuine impact, we'd love to hear from you. GP(phone number removed)

We are recruiting for a growing boutique Independent Financial Adviser (IFA) firm seeking an experienced, commercially minded Head of Compliance to hold the SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) functions. This is a senior leadership role for an individual who can embed a practical, business-focused compliance culture while ensuring the firm continues to meet the highest regulatory standards. About You You will have a minimum of five years' experience performing SMF16 and/or SMF17 responsibilities within a well establsihed IFA firm. You will have a proven track record of developing and implementing effective compliance frameworks that support commercial growth rather than hinder it. You will be able to demonstrate experience in: Preparing and presenting Consumer Duty annual reports. Producing AML annual reports and fulfilling MLRO responsibilities. Designing and delivering risk-based Compliance Monitoring Programmes. Conducting high-quality advice file reviews and providing constructive feedback. Completing and submitting RMAR returns. Developing, implementing and continuously improving compliance policies, procedures and controls. Maintaining accurate regulatory records and management information. Managing complaints across all areas of financial advice. Making and documenting Suspicious Activity Reports (SARs). Supporting GDPR compliance and data governance. Qualifications & Experience The successful candidate will ideally hold: Diploma in Regulated Financial Planning (or equivalent). Relevant compliance qualifications. Up-to-date Continuing Professional Development (CPD), including regular engagement with FCA publications, regulatory updates and industry forums. Technical Knowledge You will have experience implementing compliance technology and using systems to improve oversight, efficiency and reporting. You will understand how technology can enhance adviser support while maintaining robust regulatory controls. You will also have a strong understanding of: FCA Handbook requirements. Consumer Duty. Anti-Money Laundering regulations. Financial promotions. Complaints handling. Data protection and GDPR. Adviser remuneration structures, including the effective use of non-financial incentives to drive positive behaviours. Personal Attributes We are looking for someone who: Takes a pragmatic and commercially aware approach to compliance. Builds bespoke compliance frameworks that fit the firm's culture and operating model, rather than relying on generic templates. Can influence stakeholders at all levels through clear communication and practical guidance. Is confident presenting to senior leadership and Board meetings, where performance and regulatory oversight will be challenged. Collaborates effectively with advisers and operational teams to embed compliance into everyday business processes. Drives continuous improvement and operational efficiency while maintaining excellent regulatory standards. Is adaptable, forward-thinking and comfortable navigating an evolving regulatory, technological and economic landscape. What You'll Bring This is an opportunity to play a key role in the continued growth of a successful boutique IFA business with significant assets under management. You will help shape the firm's compliance strategy, ensuring that compliance is viewed as a business enabler-supporting advisers in delivering outstanding client outcomes while maintaining the highest standards of governance and regulatory oversight. Collaborate effectively with advisers and operational teams to embed compliance into everyday business processes while retaining clear and consistent ownership of compliance decisions. Drives continuous improvement and efficiency within the compliance function to help maintain operational efficiency while maintaining excellent regulatory standards. Additional Key Responsibilities : • Review and pre-approve higher-risk advice cases, including pension switches, EIS, VCTs, IHT planning and other complex recommendations. • Ensure client documentation, including Client Agreement and Suitability Report templates, remain compliant with FCA requirements and internal standards. • Provide compliance guidance to advisers, paraplanners and support staff throughout the advice process. • Support the Investment Committee in maintaining a compliant and well-governed Centralised Investment Proposition (CIP) and Centralised Retirement Proposition (CRP). • Work with operations, paraplanning and administration teams to maintain compliant processes and implement regulatory improvements. • Deliver compliance training and guidance to advisers and support staff, promoting a strong culture of regulatory compliance and continuous improvement.

Job Title: Public Liaison Officer Location: Cleethorpes Salary: 12.90 per hour Role Highlights & Packages: Approximately 15 hours per week, with additional hours available during busier periods. Ideally working 5 hours per day on Monday, Tuesday and Wednesday, although there is flexibility to work Thursday or Friday if preferred. Company laptop and mobile phone provided. Immediate start available (Monday start possible). Long-term temporary opportunity, expected to last 6+ months. Role Overview: We are looking for a friendly and confident Public Liaison Officer to act as the key link between an ongoing project and the local community in Cleethorpes. You'll be communicating with residents, shopkeepers and business owners, keeping them informed of upcoming works and ensuring any concerns or complaints are handled professionally. Key Requirements: Excellent communication and interpersonal skills. Confident engaging with members of the public and local businesses. Strong customer service skills with the ability to handle complaints calmly and professionally. Well organised and able to work independently. Previous customer service, community engagement or public-facing experience is desirable but not essential. Responsibilities: Liaise with local stakeholders, including residents, shopkeepers and business owners. Inform the local community about upcoming works and project updates. Deliver leaflets and information to local properties and businesses. Respond to enquiries and resolve complaints professionally. Build positive relationships within the community. Provide feedback from stakeholders to the project team. Contacts to Apply: Max (phone number removed)

Job Title: Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a proactive and customer-focused Repairs Customer Resolution Officer to join our Property Services team. In this key role, you will help ensure residents receive an excellent repairs and maintenance service by managing complex repairs cases, supporting complaint resolution, and acting as a vital link between customers, contractors, and internal teams. Working within a fast-paced housing environment, you will investigate and manage repairs and disrepair cases, coordinate stakeholders, monitor contractor performance, and ensure customer issues are resolved efficiently and professionally. Key Responsibilities Manage complex repairs and disrepair case investigations from initial enquiry through to resolution. Provide high-quality customer service and case management support. Liaise with residents, contractors, surveyors, tenancy teams, and other stakeholders to ensure timely completion of repairs. Investigate, manage, and resolve customer complaints in line with policy and service standards. Monitor and track outstanding repairs and works orders to ensure service level agreements are met. Analyse trends and performance data to support continuous service improvement. Ensure compliance with health and safety legislation and organisational policies. Review contractor performance, invoices, and valuations to ensure quality and value for money. About You We are looking for a motivated individual with a strong background in repairs, housing, and customer resolution. Essential Experience Experience working within responsive repairs, property maintenance, or social housing. Proven experience handling customer complaints and delivering successful complaint resolution. Experience working in a customer service-focused environment. Experience building effective relationships with contractors, customers, and internal stakeholders. Experience working within a fast-paced team environment. Experience using Microsoft Word and Excel. Essential Skills Strong knowledge of responsive repairs and property maintenance processes. Excellent customer service and communication skills. Ability to manage competing priorities and work under pressure. Strong problem-solving and decision-making skills. Ability to influence outcomes and drive repairs through to resolution. Good analytical and reporting capabilities. Strong IT skills and attention to detail. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Repairs Support Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We're looking for a proactive and customer-focused Repairs Support Officer to join our Property Services team. In this key role, you'll provide essential administrative support to the repairs and disrepair service, helping to ensure repairs are delivered efficiently, residents are kept informed, and customer enquiries are resolved quickly and effectively. You'll act as a central point of contact between residents, contractors, operational teams and internal departments, supporting the delivery of high-quality repairs and maintenance services across our housing stock. Key Responsibilities Provide administrative support to the Repairs Operations Team. Manage and monitor outstanding repair work orders to ensure completion within agreed service levels. Liaise with contractors, residents and internal teams to resolve repair enquiries. Coordinate inspections and follow-up actions to ensure excellent service delivery. Support the monitoring and reporting of key performance indicators (KPIs). Analyse data and identify service improvement opportunities. Investigate and respond to customer complaints and service issues. Ensure contractors deliver value for money and maintain high-quality standards. Maintain accurate records and systems in line with data protection requirements. Work collaboratively with tenancy, customer service and property teams to achieve positive outcomes for residents. About You Essential Experience Experience working within a responsive repairs, housing maintenance or social housing environment. Previous experience in a customer service or customer support role. Experience working with contractors, suppliers or external partners. Experience working as part of a busy team. Strong Microsoft Office skills, particularly Word and Excel. Essential Skills Excellent communication skills, both written and verbal. Strong administrative and organisational abilities. A customer-first approach with a passion for delivering excellent service. The ability to manage multiple priorities and work under pressure. Strong problem-solving and decision-making skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Noble Recruiting is delighted to advertise the role of Compliance and Monitoring Officer on behalf of a local authority. Due to the nature of the role, the successful candidate will be required to work on-site, 5 days per week . The Opportunity To support the Operations Manager in ensuring compliance with all relevant Health & Safety legislation, regulations, Council policies, procedures and industry best practice across Operational Services. The role will involve: Carrying out compliance monitoring, workplace inspections, audits and on-the-job assessments to ensure employees, contractors and services operate safely and meet statutory and Council requirements. Identifying non-compliance and improvement opportunities and providing practical advice and recommendations. Developing and delivering health and safety training, inductions, refresher training, toolbox talks and competency assessments. Investigating accidents, incidents, near misses, complaints and procedural breaches, identifying root causes and corrective actions. Providing assurance that operations meet requirements of the HSE, DVSA, Environment Agency and other relevant statutory bodies. Role Accountabilities Compliance and Monitoring Conduct planned and unannounced audits, inspections and site visits across Waste, Street Cleansing, Horts and associated Operational Services. Monitor compliance with legislation, risk assessments, safe systems of work and Council procedures, including route safety assessments and observations. Monitor PPE compliance and take appropriate action where standards are not met. Ensure vehicle, equipment and workplace safety inspections are completed and recorded, maintaining accurate records of inspections, audits, assessments, observations and corrective actions. Monitor operator licence requirements, driver safety procedures and fleet-related health and safety standards where applicable. Support managers with risk assessments, method statements and safe systems of work. Training and Development Deliver health and safety training, inductions, refresher training and toolbox talks, conduct competency assessments and maintain training records. Identify training needs through audits, observations, reviews and investigations. Develop training programmes with managers addressing legislative requirements and operational risks. Promote health and safety responsibilities, safe working practices and behavioural safety, helping managers develop competent, compliant and safety-conscious teams. Investigations and Assurance Investigate accidents, incidents, near misses, damage claims and safety concerns and produce reports identifying contributory factors and recommendations. Monitor corrective and preventative actions with relevant managers. Support disciplinary, capability and performance processes relating to health and safety compliance where required. Prepare reports and performance information for management, committees and regulatory inspections. Assist with enquiries from enforcing authorities, insurers and external auditors. Continuous Improvement Analyse compliance trends, audit findings and incident data to identify risks and improvement opportunities. Recommend changes to procedures, equipment, training and working practices to improve safety and efficiency. Support the development, implementation and review of policies, procedures and compliance frameworks, benchmark against industry standards and best practice, and promote personal responsibility, accountability and continuous improvement. Operational Support Provide health and safety advice to managers, supervisors and employees. Maintain effective relationships with trade unions, contractors, external bodies and regulatory agencies. Support departmental and corporate projects requiring compliance expertise. Participate in emergency response arrangements and support operational incidents. Attend meetings, inspections and site visits outside normal working hours where operational needs require. The Experience You Will Bring Experience in local government, waste management, street cleansing, transport or operational services, including health and safety inspections, audits and compliance monitoring, workplace training and competency assessments, accident and incident investigations, and producing detailed reports and recommendations. You will have: Working knowledge and excellent understanding of Health and Safety legislation, regulations, guidance and best practice. Strong auditing, inspection and compliance monitoring skills. Ability to identify hazards, assess risks and recommend proportionate controls. Ability to build rapport, provide clear guidance and direction, and influence and constructively challenge at all levels. Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer with over 17 years' industry experience, specialising in permanent recruitment and temporary workers. By applying, you consent to Noble Recruiting Limited processing your personal data. Further information is available in the Privacy Policy on the Noble Recruiting website. Application Status: Due to the high volume of applications, if you do not hear from us within 14 days , your application has unfortunately not been successful on this occasion.

Development Management Principal Planning Officer West Morland Planning Officer - £40-45 per hour Umb to the worker Principal PO - £55 - £63 per hour Umb to the worker Full Time Job Purpose: Lead the assessment and determination of complex planning applications, including major residential, commercial and mixed-use developments. Prepare high-quality reports and recommendations for Planning Committee. Provide technical advice and support to Planning Officers and Senior Planning Officers. Interpret planning legislation, local policy and national guidance to inform robust decision-making. Represent the Council at pre-application meetings, public consultations, site visits and Planning Committee. Work collaboratively with developers, consultees, legal representatives and local communities. Support the Council in planning appeals, hearings and public inquiries. Mentor colleagues and contribute to professional development across the team. Promote continuous improvement by helping develop efficient processes and maintaining high standards of planning practice. Respond professionally to complex customer enquiries and complaints. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: 32,000 per annum Car Allowance: 4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham . As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services . Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package 32,000 basic salary 4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required

Job Title: Housing Officer Type: Temporary - 3 months Location: Chester Salary: £18.48 - £24.09 per hour Hours: Full time BRC are working closely with a large housing association to recruit a Housing Officer on a temporary basis for their Chester office. Duties: Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks. Provide effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion. Deliver a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services' business plan. Develop, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon. Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies. Manage the recruitment, performance and development of quality staff to ensure that skilled staff are available to meet business needs and individual accountabilities. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence. Support the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner. Requirements: Recent experience of undertaking a similar role Proven experience of delivering high quality tenancy services Proven experience of working to deadlines and prioritising workloads Proven experience of good practice resident involvement activities Working knowledge of relevant regulations and good practice Proven experience of analysing and diagnosing problems and implementing solutions Experience of managing staff For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

BDS are recuiting 2 Complaints officer to work with a leading housing association in Exeter. Full time Monday- Friday 9am- 5pm 3 days from home, 2 days in the office following completing training 6 month fixed term contract in the first instance. Salary 33,163 per annum Main duties include but are not limited too; Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes. Essential Criteria: Proven experience of managing customer service complaints. Customer Service qualification (or equivalent experience through work or study), or willingness to work towards. Experience in working in a customer service environment. Desirable: Experience creating reports along with knowledge of performance monitoring and management. Knowledge of social housing policy. Experience of scheduling activities, events or deliveries and of using a booking system or software. Please apply now for immediate consideration

Belmont Recruitment are currently recruiting for a Revenues & Benefits Support Officer to work with our client on a temporary basis. This is a full-time role working 35 hours per week, Monday to Friday, offering remote working. Overview: Working within the Council Tax Unit as part of the Revenues and Benefits Service, you will provide specialist support across the HMRC Data Matching Project and assist with the investigation and resolution of complex Council Tax casework. The role requires strong analytical skills, attention to detail and experience using MRI (Academy) to manage and investigate Council Tax accounts. Main Duties: Analyse and validate information received from HMRC and other data sources Review and maintain Council Tax accounts using MRI (Academy) Process Council Tax amendments, billing and recovery activity Input earnings attachments and update account records Identify discrepancies and carry out detailed account investigations Investigate complex and sensitive casework, including formal complaints Prepare detailed written responses to complaints and complex enquiries Interpret Council Tax legislation, policies and procedures Use NEC Document Management to retrieve, review, index and manage electronic records Liaise with customers, councillors, MPs, legal representatives and other stakeholders Ensure Council Tax records are accurate and compliant with relevant legislation and data protection requirements Essential Criteria: Previous experience using MRI (Academy) for Council Tax administration Experience of Council Tax billing and recovery Experience processing earnings attachments Previous experience investigating complex Council Tax casework Strong understanding of Council Tax legislation and procedures Excellent written and verbal communication skills Strong analytical skills and attention to detail If you are interested in this position, please apply now with an up-to-date CV.

Family Law Team Leader Salary: 70,000 + bonus scheme Location: Cirencester, Tunbridge Wells, Horsham + hybrid working Our client is a well-established Legal 500 law firm, is seeking a Family Team Leader to provide expert legal advice with professionalism and empathy. Alongside managing a varied caseload, the successful candidate will lead the office team, ensuring high standards of performance, compliance, and client care. This role requires strong leadership, commercial awareness, and a commitment to delivering exceptional legal services. Key Responsibilities Manage a varied Family Law caseload, providing expert advice in line with SRA standards. Deliver professional and compassionate client service through meetings, calls, and video conferences. Draft legal documents, attend hearings, instruct Counsel, and progress matters efficiently. Maintain accurate time recording and manage costs, fees, and funding arrangements. Work with clients and Accounts to manage debt and third-party funding. Build client relationships, support business development, and uphold the firm's reputation. Maintain excellent client care and accurate billing records. Branch Management & Leadership Oversee branch management, performance, and compliance. Lead, motivate, and develop a high-performing team. Supervise and mentor fee earners and support staff. Support business growth and achieve branch objectives. Monitor financial performance, billing, and debt management. Maintain a professional, organised, and compliant office environment. Lead team meetings and support recruitment and development. Professional Standards & Compliance Maintain high standards of professionalism and comply with SRA requirements. Ensure confidentiality of all firm, employee, and client information. Keep up to date with Family Law developments and practising certificate requirements. Support the COLP, COFA, MLRO, and MLCO with compliance, file reviews, complaints, and training. Promote equality, diversity, and inclusion across the firm. Perform duties in line with firm policies, procedures, and regulatory obligations. What We're Looking For Qualified Solicitor with 5+ years PQE in Family Law. Strong leadership, team management, and commercial skills. Experience driving business development and office performance. Excellent communication, organisational, and client care abilities. Professional and empathetic approach to sensitive matters. Commitment to compliance, confidentiality, and high standards. Proactive, collaborative, and values-led mindset. For the avoidance of doubt COLP - Compliance Officer for Legal Practice COFA - Compliance Officer for Financial Administration MLRO - Money Laundering Reporting Officer MLCO - Money Laundering Compliance Officer

Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : 16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications. Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Family Law Team Leader Salary: 70,000 + bonus scheme Location: Cirencester, Tunbridge Wells, Horsham + hybrid working Our client is a well-established Legal 500 law firm, is seeking a Family Team Leader to provide expert legal advice with professionalism and empathy. Alongside managing a varied caseload, the successful candidate will lead the office team, ensuring high standards of performance, compliance, and client care. This role requires strong leadership, commercial awareness, and a commitment to delivering exceptional legal services. Key Responsibilities Manage a varied Family Law caseload, providing expert advice in line with SRA standards. Deliver professional and compassionate client service through meetings, calls, and video conferences. Draft legal documents, attend hearings, instruct Counsel, and progress matters efficiently. Maintain accurate time recording and manage costs, fees, and funding arrangements. Work with clients and Accounts to manage debt and third-party funding. Build client relationships, support business development, and uphold the firm's reputation. Maintain excellent client care and accurate billing records. Branch Management & Leadership Oversee branch management, performance, and compliance. Lead, motivate, and develop a high-performing team. Supervise and mentor fee earners and support staff. Support business growth and achieve branch objectives. Monitor financial performance, billing, and debt management. Maintain a professional, organised, and compliant office environment. Lead team meetings and support recruitment and development. Professional Standards & Compliance Maintain high standards of professionalism and comply with SRA requirements. Ensure confidentiality of all firm, employee, and client information. Keep up to date with Family Law developments and practising certificate requirements. Support the COLP, COFA, MLRO, and MLCO with compliance, file reviews, complaints, and training. Promote equality, diversity, and inclusion across the firm. Perform duties in line with firm policies, procedures, and regulatory obligations. What We're Looking For Qualified Solicitor with 5+ years PQE in Family Law. Strong leadership, team management, and commercial skills. Experience driving business development and office performance. Excellent communication, organisational, and client care abilities. Professional and empathetic approach to sensitive matters. Commitment to compliance, confidentiality, and high standards. Proactive, collaborative, and values-led mindset. For the avoidance of doubt COLP - Compliance Officer for Legal Practice COFA - Compliance Officer for Financial Administration MLRO - Money Laundering Reporting Officer MLCO - Money Laundering Compliance Officer

Family Law Team Leader Salary: 70,000 + bonus scheme Location: Cirencester, Tunbridge Wells, Horsham + hybrid working Our client is a well-established Legal 500 law firm, is seeking a Family Team Leader to provide expert legal advice with professionalism and empathy. Alongside managing a varied caseload, the successful candidate will lead the office team, ensuring high standards of performance, compliance, and client care. This role requires strong leadership, commercial awareness, and a commitment to delivering exceptional legal services. Key Responsibilities Manage a varied Family Law caseload, providing expert advice in line with SRA standards. Deliver professional and compassionate client service through meetings, calls, and video conferences. Draft legal documents, attend hearings, instruct Counsel, and progress matters efficiently. Maintain accurate time recording and manage costs, fees, and funding arrangements. Work with clients and Accounts to manage debt and third-party funding. Build client relationships, support business development, and uphold the firm's reputation. Maintain excellent client care and accurate billing records. Branch Management & Leadership Oversee branch management, performance, and compliance. Lead, motivate, and develop a high-performing team. Supervise and mentor fee earners and support staff. Support business growth and achieve branch objectives. Monitor financial performance, billing, and debt management. Maintain a professional, organised, and compliant office environment. Lead team meetings and support recruitment and development. Professional Standards & Compliance Maintain high standards of professionalism and comply with SRA requirements. Ensure confidentiality of all firm, employee, and client information. Keep up to date with Family Law developments and practising certificate requirements. Support the COLP, COFA, MLRO, and MLCO with compliance, file reviews, complaints, and training. Promote equality, diversity, and inclusion across the firm. Perform duties in line with firm policies, procedures, and regulatory obligations. What We're Looking For Qualified Solicitor with 5+ years PQE in Family Law. Strong leadership, team management, and commercial skills. Experience driving business development and office performance. Excellent communication, organisational, and client care abilities. Professional and empathetic approach to sensitive matters. Commitment to compliance, confidentiality, and high standards. Proactive, collaborative, and values-led mindset. For the avoidance of doubt COLP - Compliance Officer for Legal Practice COFA - Compliance Officer for Financial Administration MLRO - Money Laundering Reporting Officer MLCO - Money Laundering Compliance Officer

We are currently seeking an experienced Disrepair Case Officer to join a busy Housing Repairs service within a South London Local Authority on an initial 5-month contract. The successful candidate will be responsible for managing a caseload of housing disrepair matters, helping to minimise the Council's exposure to legal action and ensuring cases are resolved efficiently and effectively. You will manage disrepair cases from initial complaint or threat of litigation through to resolution, working closely with surveyors, repairs teams, contractors and Legal Services. You will monitor case progress, costs, deadlines and potential liabilities, ensuring necessary repair works are ordered and completed within agreed timescales. The role will also involve preparing information for Legal Services, supporting the settlement of claims, responding to Stage 2 and Ombudsman complaints, maintaining accurate case records and representing the Council in court proceedings where required. The successful candidate will have: Experience managing housing disrepair cases within a local authority or social housing environment Knowledge of housing repairs, complaints and disrepair litigation Strong case management and organisational skills Experience liaising with legal teams, surveyors and contractors Excellent written communication and stakeholder management skills Ability to manage competing deadlines and high-risk cases How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.