IT Roaming Engineer - Field-based Tailor Made Technologies, Whiteley (On-site) Overview of the role We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members you will support a wide range of customers needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd/ 3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren t just a number but a valued member of our team. Benefits of working for Tailor Made Technologies: A competitive salary and company car Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Your birthday off Flexi health plan cover and access to a range of Health Benefits IT purchasing scheme Company pension An active Social Committee who plan monthly competitions and events A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Roaming Engineer: Responsible for provision of second line technical support to the customer. Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements. Identify areas of improvement and make recommendations to appropriate parties. Use of Tailor Made software to manage, monitor and respond proactively to customer incidents. Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. Achieving agreed and contracted SLAs. In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures. Working with 3rd parties to provide incident support through to resolution with customer specific applications. Support the Technical Resource Operations Manager, Account Manager, Service Desk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience in any of the below, we d like to hear from you (not all required): Windows Desktops configuration and support experience Windows Server configuration and support experience Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability to be resilient and to work under pressure
Aug 21, 2026
Full time
IT Roaming Engineer - Field-based Tailor Made Technologies, Whiteley (On-site) Overview of the role We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members you will support a wide range of customers needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd/ 3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren t just a number but a valued member of our team. Benefits of working for Tailor Made Technologies: A competitive salary and company car Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Your birthday off Flexi health plan cover and access to a range of Health Benefits IT purchasing scheme Company pension An active Social Committee who plan monthly competitions and events A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Roaming Engineer: Responsible for provision of second line technical support to the customer. Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements. Identify areas of improvement and make recommendations to appropriate parties. Use of Tailor Made software to manage, monitor and respond proactively to customer incidents. Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. Achieving agreed and contracted SLAs. In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures. Working with 3rd parties to provide incident support through to resolution with customer specific applications. Support the Technical Resource Operations Manager, Account Manager, Service Desk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience in any of the below, we d like to hear from you (not all required): Windows Desktops configuration and support experience Windows Server configuration and support experience Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability to be resilient and to work under pressure
Head of Credit Control 5 days on site Paying up to 50k DOE An exciting opportunity has arisen to lead the Credit Control function for a well-established, fast-paced business. This is a key leadership role, offering the chance to take ownership of a high-performing credit operation while driving continuous improvement, commercial decision-making and service excellence. Leading a team of Credit Control professionals, you'll be responsible for the overall performance of the function. This is a hands-on management role focused on coaching, reporting, improving processes and ensuring outstanding collection performance. We're looking for someone who enjoys developing people, analysing performance and creating an environment where both customer experience and commercial outcomes are equally important. The Role As Head of Credit Control, you'll provide leadership across the Credit Control function, ensuring operational excellence while delivering against cash collection and performance targets. You'll monitor team activity, drive productivity, manage escalated customer queries and provide clear reporting to senior stakeholders. You'll also identify opportunities to improve processes, maximise efficiencies and ensure the team consistently delivers excellent service. Key responsibilities include: Leading, motivating and developing a team of Credit Control professionals. Driving cash collection performance and ensuring departmental KPIs are achieved. Monitoring productivity, including call activity, email management and collections performance. Producing and analysing reports on debtor performance, aged debt, collections and team activity. Acting as the senior escalation point for complex customer accounts and payment queries. Coaching and developing team members through regular one-to-ones, performance reviews and training plans. Working closely with internal departments including Finance, Client Services and Sales Ledger to resolve issues and improve processes. Championing continuous improvement across the collections function. Ensuring compliance with company policies, procedures and service standards. Managing attendance, performance and overall engagement within the team. About You You'll be an experienced Credit Control leader with a strong commercial mindset and a track record of leading successful collections teams within a business-to-business environment. You'll bring: Previous responsibility for managing a Credit Control team. Experience leading team performance through KPIs, coaching and accountability. Strong analytical skills with the ability to interpret data and present meaningful reports. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach to problem solving. Experience driving process improvements and operational efficiencies. Confidence managing escalated customer issues and complex accounts. Strong organisational skills with the ability to prioritise in a fast-paced environment. Good working knowledge of Microsoft Office, particularly Excel. 51974CH INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 21, 2026
Full time
Head of Credit Control 5 days on site Paying up to 50k DOE An exciting opportunity has arisen to lead the Credit Control function for a well-established, fast-paced business. This is a key leadership role, offering the chance to take ownership of a high-performing credit operation while driving continuous improvement, commercial decision-making and service excellence. Leading a team of Credit Control professionals, you'll be responsible for the overall performance of the function. This is a hands-on management role focused on coaching, reporting, improving processes and ensuring outstanding collection performance. We're looking for someone who enjoys developing people, analysing performance and creating an environment where both customer experience and commercial outcomes are equally important. The Role As Head of Credit Control, you'll provide leadership across the Credit Control function, ensuring operational excellence while delivering against cash collection and performance targets. You'll monitor team activity, drive productivity, manage escalated customer queries and provide clear reporting to senior stakeholders. You'll also identify opportunities to improve processes, maximise efficiencies and ensure the team consistently delivers excellent service. Key responsibilities include: Leading, motivating and developing a team of Credit Control professionals. Driving cash collection performance and ensuring departmental KPIs are achieved. Monitoring productivity, including call activity, email management and collections performance. Producing and analysing reports on debtor performance, aged debt, collections and team activity. Acting as the senior escalation point for complex customer accounts and payment queries. Coaching and developing team members through regular one-to-ones, performance reviews and training plans. Working closely with internal departments including Finance, Client Services and Sales Ledger to resolve issues and improve processes. Championing continuous improvement across the collections function. Ensuring compliance with company policies, procedures and service standards. Managing attendance, performance and overall engagement within the team. About You You'll be an experienced Credit Control leader with a strong commercial mindset and a track record of leading successful collections teams within a business-to-business environment. You'll bring: Previous responsibility for managing a Credit Control team. Experience leading team performance through KPIs, coaching and accountability. Strong analytical skills with the ability to interpret data and present meaningful reports. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach to problem solving. Experience driving process improvements and operational efficiencies. Confidence managing escalated customer issues and complex accounts. Strong organisational skills with the ability to prioritise in a fast-paced environment. Good working knowledge of Microsoft Office, particularly Excel. 51974CH INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Training & Quality Assurance Manager Location: Wiltshire Salary: 40000 + benefits Contract Type: Full-time, Permanent About the Role We are looking for an experienced and passionate Training & Quality Assurance Manager to lead our learning, development and quality functions within our busy contact centre operation. Reporting to the Head of Operations, you will be responsible for designing and delivering engaging training programmes, managing quality assurance processes, and driving continuous improvement across customer interactions. You will play a critical role in ensuring our teams have the skills, knowledge and support needed to deliver exceptional customer experiences while meeting operational and regulatory standards. This is an exciting opportunity for a results-driven leader who is passionate about coaching, performance improvement and creating a culture of learning and excellence. Key Responsibilities of this Training & Quality Assurance Manager role Training & Development Design, develop and deliver onboarding and induction programmes for new starters. Create and implement ongoing training initiatives to support operational and business objectives. Conduct training needs analyses and identify knowledge and skills gaps. Develop coaching frameworks that drive colleague engagement and performance. Evaluate training effectiveness through performance metrics, feedback and quality outcomes. Maintain training materials, documentation and e-learning content. Quality Assurance Develop and manage the contact centre quality framework and scorecards. Lead a team of Quality Analysts and Trainers. Monitor calls, emails, webchat and other customer interactions to assess quality standards. Deliver regular feedback, coaching and development plans to improve performance. Analyse QA results and identify trends, risks and opportunities for improvement. Ensure compliance with company policies, regulatory requirements and customer service standards. Performance & Continuous Improvement Produce and present quality and training reports to senior stakeholders. Use customer feedback, quality insights and operational data to recommend improvements. Work closely with Operations, Workforce Planning and HR teams to support business objectives. Champion a culture of continuous learning, accountability and customer excellence. Support change initiatives and operational projects across the contact centre. About You for this Training & Quality Assurance Manager role Essential Skills & Experience Proven experience in a Training Manager, Learning & Development Manager, Quality Manager, or similar role within a contact centre environment. Strong understanding of contact centre quality monitoring and coaching methodologies. Experience designing and delivering training programmes for multi-channel customer service teams. Demonstrable experience managing and developing teams. Excellent communication, presentation and stakeholder management skills. Strong analytical skills with the ability to interpret performance data and identify trends. Experience using quality monitoring and contact centre reporting systems. Ability to manage multiple priorities in a fast-paced environment. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Aug 21, 2026
Full time
Training & Quality Assurance Manager Location: Wiltshire Salary: 40000 + benefits Contract Type: Full-time, Permanent About the Role We are looking for an experienced and passionate Training & Quality Assurance Manager to lead our learning, development and quality functions within our busy contact centre operation. Reporting to the Head of Operations, you will be responsible for designing and delivering engaging training programmes, managing quality assurance processes, and driving continuous improvement across customer interactions. You will play a critical role in ensuring our teams have the skills, knowledge and support needed to deliver exceptional customer experiences while meeting operational and regulatory standards. This is an exciting opportunity for a results-driven leader who is passionate about coaching, performance improvement and creating a culture of learning and excellence. Key Responsibilities of this Training & Quality Assurance Manager role Training & Development Design, develop and deliver onboarding and induction programmes for new starters. Create and implement ongoing training initiatives to support operational and business objectives. Conduct training needs analyses and identify knowledge and skills gaps. Develop coaching frameworks that drive colleague engagement and performance. Evaluate training effectiveness through performance metrics, feedback and quality outcomes. Maintain training materials, documentation and e-learning content. Quality Assurance Develop and manage the contact centre quality framework and scorecards. Lead a team of Quality Analysts and Trainers. Monitor calls, emails, webchat and other customer interactions to assess quality standards. Deliver regular feedback, coaching and development plans to improve performance. Analyse QA results and identify trends, risks and opportunities for improvement. Ensure compliance with company policies, regulatory requirements and customer service standards. Performance & Continuous Improvement Produce and present quality and training reports to senior stakeholders. Use customer feedback, quality insights and operational data to recommend improvements. Work closely with Operations, Workforce Planning and HR teams to support business objectives. Champion a culture of continuous learning, accountability and customer excellence. Support change initiatives and operational projects across the contact centre. About You for this Training & Quality Assurance Manager role Essential Skills & Experience Proven experience in a Training Manager, Learning & Development Manager, Quality Manager, or similar role within a contact centre environment. Strong understanding of contact centre quality monitoring and coaching methodologies. Experience designing and delivering training programmes for multi-channel customer service teams. Demonstrable experience managing and developing teams. Excellent communication, presentation and stakeholder management skills. Strong analytical skills with the ability to interpret performance data and identify trends. Experience using quality monitoring and contact centre reporting systems. Ability to manage multiple priorities in a fast-paced environment. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Department:IT Reports to:CFOO Location: Central London; role dependent hybrid working, with a minimum of three days in the office Contract: Full-time; permanent Salary: Commensurate with experience Closing date: 3 September 2026 About Thames & Hudson Thames & Hudson is an independent, family-owned illustrated book publisher based in London, with an international reputation for producing high-quality books across art, design, architecture, photography, fashion, history, archaeology and popular culture. Behind every book is a wide range of specialist, operational and support teams who help the company work effectively, collaboratively and to a high standard. Our IT department provides secure technology, protects systems and data, improves publishing platforms and integrations, and supports the well-governed use of new tools across our London headquarters and international subsidiaries. The Group Head of IT leads Thames & Hudson's IT function, ensuring that our technology, systems and data are secure, reliable, cost-effective and aligned with the needs of the business. The role combines operational leadership with responsibility for IT strategy, AI leadership, governance, policy, budgets and business-critical technology projects. Based in London, the role leads the UK IT team and works closely with colleagues across the business. It also acts as a senior technology adviser and project partner to our subsidiary and sister companies in Melbourne, Hong Kong, Paris & New York. The role provides international coordination and project support rather than day-to-day operational ownership, outside of the UK. What you'll be doing In this role, you will: Lead a robust, reliable and responsive IT service, setting clear priorities and developing a calm, helpful and solutions-focused UK IT team Develop and deliver a practical IT strategy and prioritised technology roadmap, translating business needs into proportionate solutions, investment priorities and implementation plans Own IT governance, policies and standards, including information security, access, data management, software licensing and responsible AI use Lead the company's operational approach to cybersecurity, disaster recovery, business continuity, backups and technology risk, and act as the company's Data Officer Own the technology roadmap for core publishing systems and data flows, improving workflows, integrations and data quality across publishing, finance, ecommerce, inventory, distribution and reporting Provide senior technical leadership for our local Shopify websites and digital roadmap, prioritising improvements to security, reliability, customer experience, operational efficiency and online revenue Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases and supporting proportionate trials, training and implementation Oversee the IT project portfolio and personally lead business-critical projects, with clear plans, governance, responsibilities, testing, adoption and success measures Own the annual IT budget, forecasts, business cases, contracts, licences and supplier relationships, securing reliable performance, value for money and controlled risk Advise and support colleagues in Melbourne, Hong Kong, Paris & New York on agreed technology projects, encouraging shared solutions where beneficial without unnecessary centralisation. Who you'll work with You'll work closely with: The CFOO, senior leadership team and Heads of Department Colleagues across publishing, sales, marketing, publicity, finance, operations and support functions, including ecommerce, digital and AI groups The IT team and other internal system owners Our international colleagues Technology vendors, developers, managed-service providers and other specialist advisers. What you'll bring We are looking for someone with: Substantial experience leading an IT function or operating as a senior IT manager in an organisation of comparable scale and complexity Strong experience of IT operations, infrastructure, cloud services, networks, user support and supplier management, alongside developing strategy, policies, roadmaps and budgets Sound knowledge of cybersecurity, data protection, business continuity, disaster recovery, access control and technology risk management A successful record of leading cross-functional systems, integration or transformation projects from definition through to implementation and adoption Experience assessing business requirements and improving internal systems, workflows and data quality Commercial judgement, including business cases, contract negotiation, cost control and management of third-party providers, together with strong people-management skills Excellent communication skills, including the ability to explain technical issues to non-technical colleagues and write clear, practical policies and guidance Sound judgement, calm incident leadership and the ability to balance strategic priorities with hands-on operational demands Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases, supporting proportionate trials and implementation, and helping to coordinate appropriate training A commitment to valuing diversity and contributing positively to an inclusive workforce. You may also have: Experience in publishing, media, ecommerce or another creative business An understanding of publishing metadata, title-management systems, ONIX and integrations with ecommerce, inventory or distribution platforms Experience with some of our current environment: Microsoft 365, Azure file storage, Sophos MDR, FileMaker, Shopify, Power BI, Adobe and relevant integration or development technologies Experience supporting international colleagues or delivering technology projects across different locations and time zones Relevant professional qualifications in IT service management, project management, cybersecurity, data protection or a related discipline. Please do not be put off applying if you do not meet every desirable requirement. We are interested in hearing from candidates who can bring the right skills, judgement and potential to the role. How our values show up in this role They shape how we work with each other, our authors, our partners and our readers. This role is aligned with the Manager/Specialist level of our competency framework: Creativity: Develop and steer practical technology ideas with creative and commercial judgement, creating space for others' ideas and supporting controlled experimentation Integrity: Make fair, evidence-based decisions, explain the rationale, address risks promptly and apply policies consistently Respect: Create an inclusive environment where people feel heard, recognise different working styles and strengths, and give clear, constructive feedback Communication: Set clear expectations, tailor messages to the audience and explain technical, cyber, data and AI matters calmly and clearly Excellence: Maintain high standards across competing priorities, make informed judgements and identify risks to quality early. What success looks like In this role, success will mean: Strategic planning and project delivery are balanced effectively with business-as-usual IT requirements Colleagues receive a reliable, responsive and well-communicated IT service, guided by a clear strategy, roadmap and understanding of business value Cybersecurity, data, licensing and continuity risks are actively managed, while publishing systems and data flows become simpler and more reliable Ecommerce, AI and international projects deliver measurable benefits; budgets and suppliers are controlled; and the IT team is capable, resilient and trusted. Working at Thames & Hudson We support hybrid working, where the role allows, with a minimum of three days a week in our Central London office, after your probation. We offer a supportive and creative working environment, alongside a range of benefits, including: 28 days' holiday plus bank holidays Profit share scheme Interest-free loan for rent deposit or season travel ticket Discounts off our Thames & Hudson books and co-editions Generous pension contributions Employee Assistance Programme and retail discounts Cycle to Work Scheme Free entry into hundreds of museums and galleries nationwide. Some benefits are subject to eligibility. To apply, please follow the link to the application form. You will have an opportunity to upload your CV as well as a cover letter from you that addresses how you meet the "What you'll bring" section above. The deadline for applications is midnight 3 September.
Aug 21, 2026
Full time
Department:IT Reports to:CFOO Location: Central London; role dependent hybrid working, with a minimum of three days in the office Contract: Full-time; permanent Salary: Commensurate with experience Closing date: 3 September 2026 About Thames & Hudson Thames & Hudson is an independent, family-owned illustrated book publisher based in London, with an international reputation for producing high-quality books across art, design, architecture, photography, fashion, history, archaeology and popular culture. Behind every book is a wide range of specialist, operational and support teams who help the company work effectively, collaboratively and to a high standard. Our IT department provides secure technology, protects systems and data, improves publishing platforms and integrations, and supports the well-governed use of new tools across our London headquarters and international subsidiaries. The Group Head of IT leads Thames & Hudson's IT function, ensuring that our technology, systems and data are secure, reliable, cost-effective and aligned with the needs of the business. The role combines operational leadership with responsibility for IT strategy, AI leadership, governance, policy, budgets and business-critical technology projects. Based in London, the role leads the UK IT team and works closely with colleagues across the business. It also acts as a senior technology adviser and project partner to our subsidiary and sister companies in Melbourne, Hong Kong, Paris & New York. The role provides international coordination and project support rather than day-to-day operational ownership, outside of the UK. What you'll be doing In this role, you will: Lead a robust, reliable and responsive IT service, setting clear priorities and developing a calm, helpful and solutions-focused UK IT team Develop and deliver a practical IT strategy and prioritised technology roadmap, translating business needs into proportionate solutions, investment priorities and implementation plans Own IT governance, policies and standards, including information security, access, data management, software licensing and responsible AI use Lead the company's operational approach to cybersecurity, disaster recovery, business continuity, backups and technology risk, and act as the company's Data Officer Own the technology roadmap for core publishing systems and data flows, improving workflows, integrations and data quality across publishing, finance, ecommerce, inventory, distribution and reporting Provide senior technical leadership for our local Shopify websites and digital roadmap, prioritising improvements to security, reliability, customer experience, operational efficiency and online revenue Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases and supporting proportionate trials, training and implementation Oversee the IT project portfolio and personally lead business-critical projects, with clear plans, governance, responsibilities, testing, adoption and success measures Own the annual IT budget, forecasts, business cases, contracts, licences and supplier relationships, securing reliable performance, value for money and controlled risk Advise and support colleagues in Melbourne, Hong Kong, Paris & New York on agreed technology projects, encouraging shared solutions where beneficial without unnecessary centralisation. Who you'll work with You'll work closely with: The CFOO, senior leadership team and Heads of Department Colleagues across publishing, sales, marketing, publicity, finance, operations and support functions, including ecommerce, digital and AI groups The IT team and other internal system owners Our international colleagues Technology vendors, developers, managed-service providers and other specialist advisers. What you'll bring We are looking for someone with: Substantial experience leading an IT function or operating as a senior IT manager in an organisation of comparable scale and complexity Strong experience of IT operations, infrastructure, cloud services, networks, user support and supplier management, alongside developing strategy, policies, roadmaps and budgets Sound knowledge of cybersecurity, data protection, business continuity, disaster recovery, access control and technology risk management A successful record of leading cross-functional systems, integration or transformation projects from definition through to implementation and adoption Experience assessing business requirements and improving internal systems, workflows and data quality Commercial judgement, including business cases, contract negotiation, cost control and management of third-party providers, together with strong people-management skills Excellent communication skills, including the ability to explain technical issues to non-technical colleagues and write clear, practical policies and guidance Sound judgement, calm incident leadership and the ability to balance strategic priorities with hands-on operational demands Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases, supporting proportionate trials and implementation, and helping to coordinate appropriate training A commitment to valuing diversity and contributing positively to an inclusive workforce. You may also have: Experience in publishing, media, ecommerce or another creative business An understanding of publishing metadata, title-management systems, ONIX and integrations with ecommerce, inventory or distribution platforms Experience with some of our current environment: Microsoft 365, Azure file storage, Sophos MDR, FileMaker, Shopify, Power BI, Adobe and relevant integration or development technologies Experience supporting international colleagues or delivering technology projects across different locations and time zones Relevant professional qualifications in IT service management, project management, cybersecurity, data protection or a related discipline. Please do not be put off applying if you do not meet every desirable requirement. We are interested in hearing from candidates who can bring the right skills, judgement and potential to the role. How our values show up in this role They shape how we work with each other, our authors, our partners and our readers. This role is aligned with the Manager/Specialist level of our competency framework: Creativity: Develop and steer practical technology ideas with creative and commercial judgement, creating space for others' ideas and supporting controlled experimentation Integrity: Make fair, evidence-based decisions, explain the rationale, address risks promptly and apply policies consistently Respect: Create an inclusive environment where people feel heard, recognise different working styles and strengths, and give clear, constructive feedback Communication: Set clear expectations, tailor messages to the audience and explain technical, cyber, data and AI matters calmly and clearly Excellence: Maintain high standards across competing priorities, make informed judgements and identify risks to quality early. What success looks like In this role, success will mean: Strategic planning and project delivery are balanced effectively with business-as-usual IT requirements Colleagues receive a reliable, responsive and well-communicated IT service, guided by a clear strategy, roadmap and understanding of business value Cybersecurity, data, licensing and continuity risks are actively managed, while publishing systems and data flows become simpler and more reliable Ecommerce, AI and international projects deliver measurable benefits; budgets and suppliers are controlled; and the IT team is capable, resilient and trusted. Working at Thames & Hudson We support hybrid working, where the role allows, with a minimum of three days a week in our Central London office, after your probation. We offer a supportive and creative working environment, alongside a range of benefits, including: 28 days' holiday plus bank holidays Profit share scheme Interest-free loan for rent deposit or season travel ticket Discounts off our Thames & Hudson books and co-editions Generous pension contributions Employee Assistance Programme and retail discounts Cycle to Work Scheme Free entry into hundreds of museums and galleries nationwide. Some benefits are subject to eligibility. To apply, please follow the link to the application form. You will have an opportunity to upload your CV as well as a cover letter from you that addresses how you meet the "What you'll bring" section above. The deadline for applications is midnight 3 September.
Mosscare St Vincents Housing (MSV Housing)
Trafford Park, Manchester
At MSV Housing we re committed to making sure our customers have good quality safe homes and our Asset Strategy Manager are key to making this happen. We are looking to recruit an experienced individual to join our established team. They will play a pivotal role in shaping and optimising our property portfolio to meet the current and future needs of our customers. Leading our Data Team and working closely with senior leaders and external partners, you'll drive effective asset management through strategic planning, robust data management, and informed decision-making. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Asset Strategy Manager do; Lead the delivery of the organisation's Disposal Strategy and stock rationalisation programme, ensuring assets are optimised to support long-term business objectives. Manage the five-year stock condition survey programme, overseeing external consultants to ensure accurate, high-quality data is delivered on time and within budget. Drive asset performance through data analysis, option appraisals, and strategic recommendations that maximise the value and sustainability of the property portfolio. Build and maintain strong relationships with internal teams, residents, consultants, legal partners, and external stakeholders to support effective asset management and property disposals. Lead and develop the Data Team, ensuring the integrity of asset data, high-quality reporting, and continuous improvement across asset management processes and projects. What we are looking for; Level 4 in Charted Institute of Housing / or willingness to work towards Experience in a management or senior role in related field. Proven leadership experience within asset management, property services, or a related field, with a track record of leading high-performing teams. Strong analytical and strategic skills, with experience using asset management data to identify improvements and support informed decision-making. Demonstrable experience in investment planning and delivering asset investment programmes, alongside the ability to build effective relationships with stakeholders at all levels. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Glen Kirk, Head of Asset Strategy Interview dates are to be confirmed; interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Aug 21, 2026
Full time
At MSV Housing we re committed to making sure our customers have good quality safe homes and our Asset Strategy Manager are key to making this happen. We are looking to recruit an experienced individual to join our established team. They will play a pivotal role in shaping and optimising our property portfolio to meet the current and future needs of our customers. Leading our Data Team and working closely with senior leaders and external partners, you'll drive effective asset management through strategic planning, robust data management, and informed decision-making. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Asset Strategy Manager do; Lead the delivery of the organisation's Disposal Strategy and stock rationalisation programme, ensuring assets are optimised to support long-term business objectives. Manage the five-year stock condition survey programme, overseeing external consultants to ensure accurate, high-quality data is delivered on time and within budget. Drive asset performance through data analysis, option appraisals, and strategic recommendations that maximise the value and sustainability of the property portfolio. Build and maintain strong relationships with internal teams, residents, consultants, legal partners, and external stakeholders to support effective asset management and property disposals. Lead and develop the Data Team, ensuring the integrity of asset data, high-quality reporting, and continuous improvement across asset management processes and projects. What we are looking for; Level 4 in Charted Institute of Housing / or willingness to work towards Experience in a management or senior role in related field. Proven leadership experience within asset management, property services, or a related field, with a track record of leading high-performing teams. Strong analytical and strategic skills, with experience using asset management data to identify improvements and support informed decision-making. Demonstrable experience in investment planning and delivering asset investment programmes, alongside the ability to build effective relationships with stakeholders at all levels. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Glen Kirk, Head of Asset Strategy Interview dates are to be confirmed; interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Head of Flooring Sales Chirk, Wrexham Employees can work remotely Full-Time, Permanent Kronospan is looking for a personable, hard-working Head of KronoOriginal to develop and grow our sales of Flooring across DIY, builders' merchants, and distribution. Kronospan is one of the world's largest manufacturers of wood-based panels. Our particleboard, MDF, OSB and plywood ranges are used every day on building sites and in manufacturing across the UK. This is a great opportunity to join a well-established, growing brand with strong product availability and the backing of a global manufacturer. Job Description We are seeking an experienced and driven Head of KronoOriginal to lead our UK Flooring sales operations. This is a field-based role, with emphasis on being in front of the customer and securing new business for the Company. In this pivotal leadership role, you will oversee all aspects of flooring sales, driving revenue growth, building strong customer relationships, and managing a high-performing sales team. The successful candidate will combine strategic vision with decisive action, motivating the team to exceed targets whilst maintaining exceptional customer service standards. Lead, mentor, and develop a sales team, setting clear performance objectives and conducting regular appraisals to drive continuous improvement. Develop and implement strategic sales plans to achieve revenue targets and expand market share within the flooring sector. Build and maintain strong relationships with key customers, distributors, and commercial partners across the region. Analyse market trends, competitor activity, and customer feedback to identify new business opportunities and inform product strategy. Manage the full sales cycle, including negotiations, contract management, and customer account oversight. Monitor sales performance metrics and KPIs, producing regular reports and forecasts for senior management. Collaborate with product, marketing, and operations teams to ensure customer requirements are met and service excellence is delivered. Represent the organisation at industry events, trade shows, and customer meetings to enhance brand visibility and credibility. Ensure compliance with company policies, industry regulations, and health and safety standards across all sales activities. Identify training needs within the team and facilitate professional development opportunities to enhance people skills and product knowledge. Qualifications To be suitable for this position you must have: Proven track record of sales leadership with at least 5 years' experience managing sales teams. Demonstrated success in achieving and exceeding sales targets and revenue goals. Strong negotiation and closing skills with the ability to secure high-value contracts. Excellent people management and motivational abilities. Strategic thinking and business acumen with P&L responsibility experience. Customer-focused approach with a commitment to delivering exceptional service. Proficiency in CRM systems and sales management software. Strong analytical and problem-solving capabilities. Excellent communication and presentation skills. Experience within the flooring, building materials, or construction industry. Knowledge of the UK flooring market and distribution channels. Desirable Skills and Experience: Experience with sales forecasting and modelling. Industry certifications or qualifications in sales management or business development. Experience managing field-based teams. Additional Information: Competitive base salary with a performance-related bonus. Car allowance. The backing of a market leader within the wood panel industry. A supportive team culture and clear route for career progression within the KronoOriginal brand. When you click apply you will be taken to our careers page to complete your application.
Aug 21, 2026
Full time
Head of Flooring Sales Chirk, Wrexham Employees can work remotely Full-Time, Permanent Kronospan is looking for a personable, hard-working Head of KronoOriginal to develop and grow our sales of Flooring across DIY, builders' merchants, and distribution. Kronospan is one of the world's largest manufacturers of wood-based panels. Our particleboard, MDF, OSB and plywood ranges are used every day on building sites and in manufacturing across the UK. This is a great opportunity to join a well-established, growing brand with strong product availability and the backing of a global manufacturer. Job Description We are seeking an experienced and driven Head of KronoOriginal to lead our UK Flooring sales operations. This is a field-based role, with emphasis on being in front of the customer and securing new business for the Company. In this pivotal leadership role, you will oversee all aspects of flooring sales, driving revenue growth, building strong customer relationships, and managing a high-performing sales team. The successful candidate will combine strategic vision with decisive action, motivating the team to exceed targets whilst maintaining exceptional customer service standards. Lead, mentor, and develop a sales team, setting clear performance objectives and conducting regular appraisals to drive continuous improvement. Develop and implement strategic sales plans to achieve revenue targets and expand market share within the flooring sector. Build and maintain strong relationships with key customers, distributors, and commercial partners across the region. Analyse market trends, competitor activity, and customer feedback to identify new business opportunities and inform product strategy. Manage the full sales cycle, including negotiations, contract management, and customer account oversight. Monitor sales performance metrics and KPIs, producing regular reports and forecasts for senior management. Collaborate with product, marketing, and operations teams to ensure customer requirements are met and service excellence is delivered. Represent the organisation at industry events, trade shows, and customer meetings to enhance brand visibility and credibility. Ensure compliance with company policies, industry regulations, and health and safety standards across all sales activities. Identify training needs within the team and facilitate professional development opportunities to enhance people skills and product knowledge. Qualifications To be suitable for this position you must have: Proven track record of sales leadership with at least 5 years' experience managing sales teams. Demonstrated success in achieving and exceeding sales targets and revenue goals. Strong negotiation and closing skills with the ability to secure high-value contracts. Excellent people management and motivational abilities. Strategic thinking and business acumen with P&L responsibility experience. Customer-focused approach with a commitment to delivering exceptional service. Proficiency in CRM systems and sales management software. Strong analytical and problem-solving capabilities. Excellent communication and presentation skills. Experience within the flooring, building materials, or construction industry. Knowledge of the UK flooring market and distribution channels. Desirable Skills and Experience: Experience with sales forecasting and modelling. Industry certifications or qualifications in sales management or business development. Experience managing field-based teams. Additional Information: Competitive base salary with a performance-related bonus. Car allowance. The backing of a market leader within the wood panel industry. A supportive team culture and clear route for career progression within the KronoOriginal brand. When you click apply you will be taken to our careers page to complete your application.
Mosscare St Vincents Housing (MSV Housing)
Trafford Park, Manchester
At MSV Housing we re committed to making sure our customers have safe, warm and good quality homes, and our Gas Engineers are key to making this happen. We are looking to recruit an experienced Gas Engineer with strong technical and customer service skills to join our established team. Reporting to the Gas/Service Manager, our Gas Engineers provide a comprehensive service including annual gas servicing, breakdown diagnosis and repair, and installation of heating systems across our housing stock. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Gas Engineers do; Install, service, and upgrade domestic heating systems in line with schedules, budgets, and regulatory standards. Diagnose and repair faults across heating and plumbing systems, ensuring high-quality and safe workmanship. Provide excellent customer service by liaising professionally with residents, managing appointments, and ensuring satisfaction on completion. Ensure full compliance with Gas Safe, HSE, and company policies, including issuing certification and maintaining accurate records. Support efficient service delivery by managing materials, maintaining tools and vehicles, contributing to team performance, and participating in out-of-hours emergency call-outs. What we are looking for; Valid ACS qualifications and Gas Safe registration, with relevant City & Guilds certification Proven experience as a Gas/Heating Engineer, delivering servicing, repairs, and installations Strong technical knowledge of domestic (and ideally commercial) heating systems, including fault diagnosis and maintenance Good understanding of health & safety regulations (including Gas Safe and HSE compliance) Excellent customer service and communication skills, with the ability to build positive relationships with residents and stakeholders Ability to work independently and as part of a team, managing workload effectively with minimal supervision Full, current UK driving licence A proactive approach with the ability to identify improvements and contribute to service quality This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Company vehicle Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Mark Doherty, Gas Manager - (url removed) Interviews are scheduled to take on Monday 15th June, however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Aug 21, 2026
Full time
At MSV Housing we re committed to making sure our customers have safe, warm and good quality homes, and our Gas Engineers are key to making this happen. We are looking to recruit an experienced Gas Engineer with strong technical and customer service skills to join our established team. Reporting to the Gas/Service Manager, our Gas Engineers provide a comprehensive service including annual gas servicing, breakdown diagnosis and repair, and installation of heating systems across our housing stock. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Gas Engineers do; Install, service, and upgrade domestic heating systems in line with schedules, budgets, and regulatory standards. Diagnose and repair faults across heating and plumbing systems, ensuring high-quality and safe workmanship. Provide excellent customer service by liaising professionally with residents, managing appointments, and ensuring satisfaction on completion. Ensure full compliance with Gas Safe, HSE, and company policies, including issuing certification and maintaining accurate records. Support efficient service delivery by managing materials, maintaining tools and vehicles, contributing to team performance, and participating in out-of-hours emergency call-outs. What we are looking for; Valid ACS qualifications and Gas Safe registration, with relevant City & Guilds certification Proven experience as a Gas/Heating Engineer, delivering servicing, repairs, and installations Strong technical knowledge of domestic (and ideally commercial) heating systems, including fault diagnosis and maintenance Good understanding of health & safety regulations (including Gas Safe and HSE compliance) Excellent customer service and communication skills, with the ability to build positive relationships with residents and stakeholders Ability to work independently and as part of a team, managing workload effectively with minimal supervision Full, current UK driving licence A proactive approach with the ability to identify improvements and contribute to service quality This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Company vehicle Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Mark Doherty, Gas Manager - (url removed) Interviews are scheduled to take on Monday 15th June, however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Technical and Buildings Manager - Richmond Theatre, London Richmond Theatre is seeking an experienced Technical & Building professional to lead a skilled and dedicated team while overseeing one of the UK's most beautiful historic theatres. Located in the heart of Richmond, this stunning 126-year-old venue presents a diverse programme of productions throughout the year, including plays, musicals, dance, opera, talks, comedy, and the much-loved annual pantomime. Recent highlights have included acclaimed productions such as Prima Facie starring Jodie Comer, alongside memorable evenings with celebrated performers including Nick Mohammed, Dame Judi Dench and Sir Ian McKellen, to name a few. This is an exciting opportunity to play a key role in preserving and developing a landmark venue while supporting world-class live entertainment. You'll report to the Theatre Director and be responsible for the Technical, Maintenance and Stage Door teams. You'll also work closely with all Heads of Department, venue business management and central department colleagues (particularly Technical Operations, Risk Management and Property & Facilities). The Technical & Buildings Manager will maintain a cohesive, efficient, cost-effective and robust operational, technical and facilities maintenance structure at the theatre. They will ensure a high standard of day-to-day technical service, safety and welfare management, alongside property and facilities management, whilst always keeping the customers, the production and events at the heart of what they do. This will be achieved through effective management and leadership, excellent planning, budget management, and efficient scheduling of the theatre team. Please note, your role may involve working with children or vulnerable people. Key responsibilities Take the lead role in ensuring a cohesive, efficient, cost-effective, and robust technical and maintenance structure for the venue. Act as the main point of contact for Producers, Tour Managers and Contractors ensuring all visitors and companies receive the highest standards of customer service. Manage the implementation, monitoring and cultural approach to workplace safety and compliance across all the technical operations ensuring the business meets its requirements in accordance with Health & Safety at Work Regulations (1999) for venue employees, visiting companies, and third-party contractors. Play an active role in the venue senior management team participating in management meetings and contributing to the overall success of business. Manage building and technical expenditure and projects, and to ensure the building is presented to the highest standard day-to-day. Set a positive culture when it comes to managing Risk across the site, particularly with focus on safe delivery of BOH operations. Liaise and align work with ATG's central Group Operations team consisting of Property, Technical, Facilities, Risk and Procurement. Plan and report on all this work as appropriate. Technical Take the lead on all technical matters ensuring that all visiting companies receive a full technical service and that all shows, and events are presented to audiences at the highest standard possible. Lead the technical staff which will require an amount of time working on stage as an active member of the technical team. Work closely with productions and events to ensure their technical needs are met as economically as possible, always ensuring that these comply with agreed contractual terms. Work closely with colleagues in the building delivering events that sit in addition to the theatrical calendar, such as the Theatre Manager on private events and hires deliver and the Creative Learning and ATGE Inspire Producer on events and engagement activities. Plan as far ahead as possible ensuring all technical personnel are scheduled efficiently and effectively and produce and approve rosters in good time. Ensure budgets are met and all regulations and good practice adhered to. Ensure that the producers, event managers, and production teams receive the highest standards of customer care. Act as the primary contact point for all pre-production event meetings and communications ensuring that accurate information regarding technical, production and health and safety requirements are supplied in advance and actioned. Play an active role in ATGE-wide technical, production and health and safety activities. Safety, Health, Welfare Manage the implementation and monitoring of procedures and facilities in accordance with Health & Safety at Work Regulations (1999) for theatre employees and visiting companies, ensuring that safety culture is high on the agenda of all staff and that continuous improvement is always reached for. Lead on all building and technical safety and welfare matters relating to the venue. Work with the Theatre Director and other senior management to ensure all operations and procedures within the theatre meet current legislation, industry best working practices, and ATGE policies. Ensure all relevant processes are completed to an appropriate standard and documented to protect the company's interests. Ensure the building, permanent and temporary installations and loose equipment is tested and inspected in accordance with relevant legislation, best practice, and ATGE guidance. Lead on the development and monitoring of risk assessments relating to the building, plant, and technical operations. Ensure that suitable levels of competencies for staff and third parties can be demonstrated for any works being undertaken. Budget and Finance Along with the Theatre Director prepare all budgets relating to your areas of operation and then ensure that these budgets are achieved, reviewed regularly, and reported on. Be responsible for all purchases and investment relating to the building, facilities, and technical works. Ensure that materials and services required by the technical and maintenance team are ordered in accordance with the company's approved procedures, supplying information for accounts and calculating contra charges. Maintenance and Facilities Management Ensure that the property, soft & hard services, plant, and equipment relating to Richmond Theatre is maintained, tested, inspected, and presented to the highest standard. Align with group policies and procedures on day-to-day planned and preventative maintenance. Prepare and update maintenance plans to facilitate the planning of investment across the venue; align with group contracts and centralised policies and procedures across technical, FM, property, and risk. Ensure that the building is presented to the highest standards, and that the building is always safe for use by our staff and costumers. Ensure that all plant, services, and equipment is maintained, fit for purpose and in-line with legislation, best practice and ATGE guidance. Project manage and /or support the delivery of repair/capital investment projects along with Theatre Director, ATGE property team, head of FM or head of technical operations as appropriate. Maintain technical, facilities and building records, drawings, O+Ms and general information ensuring that information is up to date and relevant, storing the data on the appropriate ATG system. With the Theatre Director develop a regime of planned maintenance, testing and inspection for all aspects of the venue. Staff Development, Training and Communication Develop a skilled, cohesive, and motivated team by ensuring high standards of recruitment, communication, development, and training. This includes our permanently contracted technical and maintenance staff and our Stage Door team. Recruit, train, appraise and manage your team to ensure business and individual objectives are achieved. Lead on staff training and development and ensure that appropriate technical, facilities and safety training is delivered. Lead on all other personnel matters relating to your team. Ensure all ATGE's HR policies and procedures are met and implemented. In conjunction with the Venue Administrator, ensure all personnel changes or updates for the BOH employees are processed in accordance with the company's procedures. Co-ordinate timesheets (and relevant ATGE systems), ensuring that they are correct and ready for processing by the Administrator. To ensure the timesheets adhere to agreed (and costed) staffing calls. Ensure regular and effective communication across your team. Set up regular team meetings to ensure the team is well informed and motivated. To also communicate company information, procedures, and goals. Your skills, qualities, and experience. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We welcome transferable skills from other industries. We are able to provide training where necessary. Essential IOSHH Certificate, First Aid, Fire Marshal Risk qualifications Working at Height Harness and Rescue and Pyrotechnics qualifications Extensive experience of managing technical teams within live performance venues. Experience in staff management, leadership, training, and supervision. Experience in safety legislation, implementation of safe systems and developing safety culture. . click apply for full job details
Aug 21, 2026
Full time
Technical and Buildings Manager - Richmond Theatre, London Richmond Theatre is seeking an experienced Technical & Building professional to lead a skilled and dedicated team while overseeing one of the UK's most beautiful historic theatres. Located in the heart of Richmond, this stunning 126-year-old venue presents a diverse programme of productions throughout the year, including plays, musicals, dance, opera, talks, comedy, and the much-loved annual pantomime. Recent highlights have included acclaimed productions such as Prima Facie starring Jodie Comer, alongside memorable evenings with celebrated performers including Nick Mohammed, Dame Judi Dench and Sir Ian McKellen, to name a few. This is an exciting opportunity to play a key role in preserving and developing a landmark venue while supporting world-class live entertainment. You'll report to the Theatre Director and be responsible for the Technical, Maintenance and Stage Door teams. You'll also work closely with all Heads of Department, venue business management and central department colleagues (particularly Technical Operations, Risk Management and Property & Facilities). The Technical & Buildings Manager will maintain a cohesive, efficient, cost-effective and robust operational, technical and facilities maintenance structure at the theatre. They will ensure a high standard of day-to-day technical service, safety and welfare management, alongside property and facilities management, whilst always keeping the customers, the production and events at the heart of what they do. This will be achieved through effective management and leadership, excellent planning, budget management, and efficient scheduling of the theatre team. Please note, your role may involve working with children or vulnerable people. Key responsibilities Take the lead role in ensuring a cohesive, efficient, cost-effective, and robust technical and maintenance structure for the venue. Act as the main point of contact for Producers, Tour Managers and Contractors ensuring all visitors and companies receive the highest standards of customer service. Manage the implementation, monitoring and cultural approach to workplace safety and compliance across all the technical operations ensuring the business meets its requirements in accordance with Health & Safety at Work Regulations (1999) for venue employees, visiting companies, and third-party contractors. Play an active role in the venue senior management team participating in management meetings and contributing to the overall success of business. Manage building and technical expenditure and projects, and to ensure the building is presented to the highest standard day-to-day. Set a positive culture when it comes to managing Risk across the site, particularly with focus on safe delivery of BOH operations. Liaise and align work with ATG's central Group Operations team consisting of Property, Technical, Facilities, Risk and Procurement. Plan and report on all this work as appropriate. Technical Take the lead on all technical matters ensuring that all visiting companies receive a full technical service and that all shows, and events are presented to audiences at the highest standard possible. Lead the technical staff which will require an amount of time working on stage as an active member of the technical team. Work closely with productions and events to ensure their technical needs are met as economically as possible, always ensuring that these comply with agreed contractual terms. Work closely with colleagues in the building delivering events that sit in addition to the theatrical calendar, such as the Theatre Manager on private events and hires deliver and the Creative Learning and ATGE Inspire Producer on events and engagement activities. Plan as far ahead as possible ensuring all technical personnel are scheduled efficiently and effectively and produce and approve rosters in good time. Ensure budgets are met and all regulations and good practice adhered to. Ensure that the producers, event managers, and production teams receive the highest standards of customer care. Act as the primary contact point for all pre-production event meetings and communications ensuring that accurate information regarding technical, production and health and safety requirements are supplied in advance and actioned. Play an active role in ATGE-wide technical, production and health and safety activities. Safety, Health, Welfare Manage the implementation and monitoring of procedures and facilities in accordance with Health & Safety at Work Regulations (1999) for theatre employees and visiting companies, ensuring that safety culture is high on the agenda of all staff and that continuous improvement is always reached for. Lead on all building and technical safety and welfare matters relating to the venue. Work with the Theatre Director and other senior management to ensure all operations and procedures within the theatre meet current legislation, industry best working practices, and ATGE policies. Ensure all relevant processes are completed to an appropriate standard and documented to protect the company's interests. Ensure the building, permanent and temporary installations and loose equipment is tested and inspected in accordance with relevant legislation, best practice, and ATGE guidance. Lead on the development and monitoring of risk assessments relating to the building, plant, and technical operations. Ensure that suitable levels of competencies for staff and third parties can be demonstrated for any works being undertaken. Budget and Finance Along with the Theatre Director prepare all budgets relating to your areas of operation and then ensure that these budgets are achieved, reviewed regularly, and reported on. Be responsible for all purchases and investment relating to the building, facilities, and technical works. Ensure that materials and services required by the technical and maintenance team are ordered in accordance with the company's approved procedures, supplying information for accounts and calculating contra charges. Maintenance and Facilities Management Ensure that the property, soft & hard services, plant, and equipment relating to Richmond Theatre is maintained, tested, inspected, and presented to the highest standard. Align with group policies and procedures on day-to-day planned and preventative maintenance. Prepare and update maintenance plans to facilitate the planning of investment across the venue; align with group contracts and centralised policies and procedures across technical, FM, property, and risk. Ensure that the building is presented to the highest standards, and that the building is always safe for use by our staff and costumers. Ensure that all plant, services, and equipment is maintained, fit for purpose and in-line with legislation, best practice and ATGE guidance. Project manage and /or support the delivery of repair/capital investment projects along with Theatre Director, ATGE property team, head of FM or head of technical operations as appropriate. Maintain technical, facilities and building records, drawings, O+Ms and general information ensuring that information is up to date and relevant, storing the data on the appropriate ATG system. With the Theatre Director develop a regime of planned maintenance, testing and inspection for all aspects of the venue. Staff Development, Training and Communication Develop a skilled, cohesive, and motivated team by ensuring high standards of recruitment, communication, development, and training. This includes our permanently contracted technical and maintenance staff and our Stage Door team. Recruit, train, appraise and manage your team to ensure business and individual objectives are achieved. Lead on staff training and development and ensure that appropriate technical, facilities and safety training is delivered. Lead on all other personnel matters relating to your team. Ensure all ATGE's HR policies and procedures are met and implemented. In conjunction with the Venue Administrator, ensure all personnel changes or updates for the BOH employees are processed in accordance with the company's procedures. Co-ordinate timesheets (and relevant ATGE systems), ensuring that they are correct and ready for processing by the Administrator. To ensure the timesheets adhere to agreed (and costed) staffing calls. Ensure regular and effective communication across your team. Set up regular team meetings to ensure the team is well informed and motivated. To also communicate company information, procedures, and goals. Your skills, qualities, and experience. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We welcome transferable skills from other industries. We are able to provide training where necessary. Essential IOSHH Certificate, First Aid, Fire Marshal Risk qualifications Working at Height Harness and Rescue and Pyrotechnics qualifications Extensive experience of managing technical teams within live performance venues. Experience in staff management, leadership, training, and supervision. Experience in safety legislation, implementation of safe systems and developing safety culture. . click apply for full job details
Executive Assistant to Creative Director Job Description Partner closely with the Creative Director to manage professional and personal priorities, including diary management, travel, events, projects and key stakeholder interactions. Act as a trusted point of coordination, ensuring smooth day-to-day operations while anticipating needs, resolving issues and creating effective solutions. Build strong relationships across the leadership team and departments to improve planning, communication and alignment while maintaining flexibility. Support the delivery of key business initiatives including Fashion Week, operational improvement projects and cross-functional activities. This role requires exceptional organisation, discretion and commercial awareness, with the ability to remain calm under pressure and confidently manage competing priorities in a high-profile environment. Key Responsibilities Planning & Diary Management Manage and prioritise the Creative Director's professional and personal diary. Ensure time is focused on high-value activities including design, bespoke appointments, press and business priorities. Coordinate schedules, meetings, travel and accommodation (UK and international). Act as the primary gatekeeper, filtering and prioritising requests and enquiries. Manage expenses and general administration. Support Department Head meetings through planning, preparation and follow-up actions. Drive effective communication and planning across departments. Ensure meetings are well-organised, productive and action-oriented. Projects Coordinate and oversee business projects outside the critical path. Lead ad hoc initiatives and opportunities as required. Create project plans, agendas, meeting notes and action trackers. Monitor project timelines and ensure Creative Director input is secured when needed. Liaise with senior stakeholders to maintain momentum and deliver projects on time. Organise internal events, training sessions and strategy days. Conduct research and gather information to support business decisions. Fashion Week Partner with the Marcomms team to support event production. Coordinate backstage operations and logistics. Act as a key contact for production partners and internal stakeholders to ensure seamless delivery. Meetings & Events Organise internal and external meetings and business engagements. Coordinate lunches, breakfasts, client events and larger-scale hospitality activities. Manage guest lists, invitations and RSVPs when required. Support store events, launches, private client events and trunk shows. Research venues, suppliers and event opportunities. Ensure regular alignment with Bespoke and Bridal teams to keep the Creative Director fully briefed. Personal Support & Administration Manage business and personal email correspondence. Coordinate household and family-related administration, including travel and holiday arrangements. Manage travel documentation, visas and renewals. Liaise with household staff, contractors and service providers. Coordinate home maintenance, repairs and personal requests. Organise occasional private events, dinners, gifts and family celebrations. Additional Responsibilities Provide cover for the Office Manager when required. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 21, 2026
Full time
Executive Assistant to Creative Director Job Description Partner closely with the Creative Director to manage professional and personal priorities, including diary management, travel, events, projects and key stakeholder interactions. Act as a trusted point of coordination, ensuring smooth day-to-day operations while anticipating needs, resolving issues and creating effective solutions. Build strong relationships across the leadership team and departments to improve planning, communication and alignment while maintaining flexibility. Support the delivery of key business initiatives including Fashion Week, operational improvement projects and cross-functional activities. This role requires exceptional organisation, discretion and commercial awareness, with the ability to remain calm under pressure and confidently manage competing priorities in a high-profile environment. Key Responsibilities Planning & Diary Management Manage and prioritise the Creative Director's professional and personal diary. Ensure time is focused on high-value activities including design, bespoke appointments, press and business priorities. Coordinate schedules, meetings, travel and accommodation (UK and international). Act as the primary gatekeeper, filtering and prioritising requests and enquiries. Manage expenses and general administration. Support Department Head meetings through planning, preparation and follow-up actions. Drive effective communication and planning across departments. Ensure meetings are well-organised, productive and action-oriented. Projects Coordinate and oversee business projects outside the critical path. Lead ad hoc initiatives and opportunities as required. Create project plans, agendas, meeting notes and action trackers. Monitor project timelines and ensure Creative Director input is secured when needed. Liaise with senior stakeholders to maintain momentum and deliver projects on time. Organise internal events, training sessions and strategy days. Conduct research and gather information to support business decisions. Fashion Week Partner with the Marcomms team to support event production. Coordinate backstage operations and logistics. Act as a key contact for production partners and internal stakeholders to ensure seamless delivery. Meetings & Events Organise internal and external meetings and business engagements. Coordinate lunches, breakfasts, client events and larger-scale hospitality activities. Manage guest lists, invitations and RSVPs when required. Support store events, launches, private client events and trunk shows. Research venues, suppliers and event opportunities. Ensure regular alignment with Bespoke and Bridal teams to keep the Creative Director fully briefed. Personal Support & Administration Manage business and personal email correspondence. Coordinate household and family-related administration, including travel and holiday arrangements. Manage travel documentation, visas and renewals. Liaise with household staff, contractors and service providers. Coordinate home maintenance, repairs and personal requests. Organise occasional private events, dinners, gifts and family celebrations. Additional Responsibilities Provide cover for the Office Manager when required. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Head of Credit Control 5 days on site Paying up to 50k DOE An exciting opportunity has arisen to lead the Credit Control function for a well-established, fast-paced business. This is a key leadership role, offering the chance to take ownership of a high-performing credit operation while driving continuous improvement, commercial decision-making and service excellence. Leading a team of Credit Control professionals, you'll be responsible for the overall performance of the function. This is a hands-on management role focused on coaching, reporting, improving processes and ensuring outstanding collection performance. We're looking for someone who enjoys developing people, analysing performance and creating an environment where both customer experience and commercial outcomes are equally important. The Role As Head of Credit Control, you'll provide leadership across the Credit Control function, ensuring operational excellence while delivering against cash collection and performance targets. You'll monitor team activity, drive productivity, manage escalated customer queries and provide clear reporting to senior stakeholders. You'll also identify opportunities to improve processes, maximise efficiencies and ensure the team consistently delivers excellent service. Key responsibilities include: Leading, motivating and developing a team of Credit Control professionals. Driving cash collection performance and ensuring departmental KPIs are achieved. Monitoring productivity, including call activity, email management and collections performance. Producing and analysing reports on debtor performance, aged debt, collections and team activity. Acting as the senior escalation point for complex customer accounts and payment queries. Coaching and developing team members through regular one-to-ones, performance reviews and training plans. Working closely with internal departments including Finance, Client Services and Sales Ledger to resolve issues and improve processes. Championing continuous improvement across the collections function. Ensuring compliance with company policies, procedures and service standards. Managing attendance, performance and overall engagement within the team. About You You'll be an experienced Credit Control leader with a strong commercial mindset and a track record of leading successful collections teams within a business-to-business environment. You'll bring: Previous responsibility for managing a Credit Control team. Experience leading team performance through KPIs, coaching and accountability. Strong analytical skills with the ability to interpret data and present meaningful reports. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach to problem solving. Experience driving process improvements and operational efficiencies. Confidence managing escalated customer issues and complex accounts. Strong organisational skills with the ability to prioritise in a fast-paced environment. Good working knowledge of Microsoft Office, particularly Excel. 51974CHR INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 21, 2026
Full time
Head of Credit Control 5 days on site Paying up to 50k DOE An exciting opportunity has arisen to lead the Credit Control function for a well-established, fast-paced business. This is a key leadership role, offering the chance to take ownership of a high-performing credit operation while driving continuous improvement, commercial decision-making and service excellence. Leading a team of Credit Control professionals, you'll be responsible for the overall performance of the function. This is a hands-on management role focused on coaching, reporting, improving processes and ensuring outstanding collection performance. We're looking for someone who enjoys developing people, analysing performance and creating an environment where both customer experience and commercial outcomes are equally important. The Role As Head of Credit Control, you'll provide leadership across the Credit Control function, ensuring operational excellence while delivering against cash collection and performance targets. You'll monitor team activity, drive productivity, manage escalated customer queries and provide clear reporting to senior stakeholders. You'll also identify opportunities to improve processes, maximise efficiencies and ensure the team consistently delivers excellent service. Key responsibilities include: Leading, motivating and developing a team of Credit Control professionals. Driving cash collection performance and ensuring departmental KPIs are achieved. Monitoring productivity, including call activity, email management and collections performance. Producing and analysing reports on debtor performance, aged debt, collections and team activity. Acting as the senior escalation point for complex customer accounts and payment queries. Coaching and developing team members through regular one-to-ones, performance reviews and training plans. Working closely with internal departments including Finance, Client Services and Sales Ledger to resolve issues and improve processes. Championing continuous improvement across the collections function. Ensuring compliance with company policies, procedures and service standards. Managing attendance, performance and overall engagement within the team. About You You'll be an experienced Credit Control leader with a strong commercial mindset and a track record of leading successful collections teams within a business-to-business environment. You'll bring: Previous responsibility for managing a Credit Control team. Experience leading team performance through KPIs, coaching and accountability. Strong analytical skills with the ability to interpret data and present meaningful reports. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach to problem solving. Experience driving process improvements and operational efficiencies. Confidence managing escalated customer issues and complex accounts. Strong organisational skills with the ability to prioritise in a fast-paced environment. Good working knowledge of Microsoft Office, particularly Excel. 51974CHR INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Do you have a passion for driving best practice and inspiring professional growth in children's social care? We are looking for dedicated forward thinking Practice Development Leads to join our team in Jersey. This is a practice leadership role for an experienced Social Work professional with substantial post qualification experience; an understanding of relationship based practice and a track record of leading practice improvement in complex dynamic environments. You will play a key role in strengthening social work practice across the service, embedding relationship based approaches, working closely with Managers, Heads of Service and colleagues in the Standards and Quality service. You will coach, mentor and support practitioners and managers, providing reflective supervision and lead workforce development activity including training and workshops. Using audits, learning from insight into practice and performance data, you'll identify themes, inform improvement, and strengthen outcomes for children and young people. Why Jersey? Purpose - genuinely child centred work with visible impact on outcomes for vulnerable children and families Supportive teams and relationships -approachable managers, peer support and reflective supervision and a team where you are valued Professional challenge and development - the chance to grow skills, work across a distinct legal and regulatory framework and develop through structured training. Jersey lifestyle - island living, proximity to the sea, walkability and a strong sense of community, alongside genuine work life balance. If you have the credibility, leadership skills, and practice expertise to influence at a service wide level and are committed to developing others and improving outcomes for children, we would love to hear from you.
Aug 21, 2026
Full time
Do you have a passion for driving best practice and inspiring professional growth in children's social care? We are looking for dedicated forward thinking Practice Development Leads to join our team in Jersey. This is a practice leadership role for an experienced Social Work professional with substantial post qualification experience; an understanding of relationship based practice and a track record of leading practice improvement in complex dynamic environments. You will play a key role in strengthening social work practice across the service, embedding relationship based approaches, working closely with Managers, Heads of Service and colleagues in the Standards and Quality service. You will coach, mentor and support practitioners and managers, providing reflective supervision and lead workforce development activity including training and workshops. Using audits, learning from insight into practice and performance data, you'll identify themes, inform improvement, and strengthen outcomes for children and young people. Why Jersey? Purpose - genuinely child centred work with visible impact on outcomes for vulnerable children and families Supportive teams and relationships -approachable managers, peer support and reflective supervision and a team where you are valued Professional challenge and development - the chance to grow skills, work across a distinct legal and regulatory framework and develop through structured training. Jersey lifestyle - island living, proximity to the sea, walkability and a strong sense of community, alongside genuine work life balance. If you have the credibility, leadership skills, and practice expertise to influence at a service wide level and are committed to developing others and improving outcomes for children, we would love to hear from you.
Job Title: Senior or Principal Airworthiness Consultant Location: Fully Remote (UK-Wide) Salary: Senior: £55,000 - £70,000 OR Principal: £70,000 - £85,000 Job Type: Full-Time Reports To: Head of Airworthiness & Certification Security & Clearances Due to the nature of the projects, candidates must be eligible to undergo a standard DBS check and UK Security Clearance (SC). UK Citizenship Required Are you an Airworthiness Consultant looking for a Senior or Principal level position that offers a fully remote opportunity with a thriving UK engineering Safety and Airworthiness consultancy? We are a busy, growing, and highly successful consultancy seeking an experienced Senior or Principal Airworthiness & Certification Consultant to join our team. This role offers the flexibility to work from anywhere in the UK while delivering high-impact consultancy across complex defence and aerospace programmes. You will play a pivotal role in ensuring compliance with military and civil regulatory frameworks, shaping strategy, and mentoring the next generation of engineers. Key Responsibilities Technical Deliver expert Airworthiness & Certification consultancy across relevant Military and Civil regulations (MAA, EASA, CAA, FAA, or equivalent). Provide technical leadership and assurance on key activities, including: Type Certification / Military Type Certification: Certification basis development, compliance demonstration, and managing deviations. Design Assurance & Control: Applying systems engineering principles to ensure design integrity and traceability. Safety Assessment: Executing and reviewing FHA, FMEA, FTA, and associated safety artefacts. Compliance & Standards: Interpreting and applying standards such as EASA CS, FAA FARs, Def Stan 00-970, and related frameworks. Configuration Management: Maintaining design documentation, change control, and audit trails. Advise clients on meeting complex regulatory and organizational obligations. Drive the continuous improvement of internal airworthiness tools, frameworks, and methodologies. Leadership Serve as a technical mentor to junior consultants, delivering guidance, feedback, and structured knowledge sharing. Support competency development across the team through coaching, training, and peer reviews. Exemplify professional standards and core values in all project engagements. Client Management Build and nurture trusted relationships with clients, regulators, and industry partners. Act as a primary technical interface to client Airworthiness Authorities, Certification Bodies, and Design Organisations. Translate complex regulatory and technical concepts into clear, actionable business advice. Identify organic business growth opportunities and cross-functional improvements within client projects. Governance, Quality & Assurance Ensure all technical deliverables meet rigorous internal quality standards and regulatory requirements. Participate in internal audits, assurance reviews, and process optimizations. Champion a strong safety culture and commitment to compliance across all engagements. Skills & Qualifications Proven experience delivering Airworthiness & Certification projects within the UK defence or aerospace sectors. Deep technical expertise in one or more domain areas: Type Certification, Design Assurance, Safety Assessment (FHA/FMEA/FTA), Regulatory Liaison, or Configuration Management. Strong working knowledge of key regulatory frameworks (MAA, EASA, CAA, FAA). Excellent stakeholder engagement and communication skills, with experience interfacing directly with clients and regulatory bodies. Degree (BEng, BSc, MEng, MSc) in Aerospace, Mechanical, or Systems Engineering (or equivalent experience). Pragmatic, analytical problem solver with sharp attention to detail. Desirable Chartered Engineer (CEng) status or actively working towards professional registration (RAeS, IET, IMechE). Experience leading small technical teams or discrete work packages in a consultancy environment. Familiarity with complex, multi-disciplinary systems in high-integrity environments. Exposure to digital tools and data-driven approaches for certification management. Why Join Us? Flexibility: Enjoy genuine, fully remote working from anywhere in the UK. Competitive Package: Excellent base salary reflective of your seniority and skill set. Impact & Culture: Join a supportive, highly skilled consultancy where your expertise directly influences high-profile national aerospace programmes. Diversity & Inclusion: We are an equal opportunities employer and proudly support the Armed Forces Covenant. We guarantee an interview to all UK military veterans, reservists, and their families who meet the essential criteria, supported by flexible policies for mobilization, deployment, and training. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 21, 2026
Full time
Job Title: Senior or Principal Airworthiness Consultant Location: Fully Remote (UK-Wide) Salary: Senior: £55,000 - £70,000 OR Principal: £70,000 - £85,000 Job Type: Full-Time Reports To: Head of Airworthiness & Certification Security & Clearances Due to the nature of the projects, candidates must be eligible to undergo a standard DBS check and UK Security Clearance (SC). UK Citizenship Required Are you an Airworthiness Consultant looking for a Senior or Principal level position that offers a fully remote opportunity with a thriving UK engineering Safety and Airworthiness consultancy? We are a busy, growing, and highly successful consultancy seeking an experienced Senior or Principal Airworthiness & Certification Consultant to join our team. This role offers the flexibility to work from anywhere in the UK while delivering high-impact consultancy across complex defence and aerospace programmes. You will play a pivotal role in ensuring compliance with military and civil regulatory frameworks, shaping strategy, and mentoring the next generation of engineers. Key Responsibilities Technical Deliver expert Airworthiness & Certification consultancy across relevant Military and Civil regulations (MAA, EASA, CAA, FAA, or equivalent). Provide technical leadership and assurance on key activities, including: Type Certification / Military Type Certification: Certification basis development, compliance demonstration, and managing deviations. Design Assurance & Control: Applying systems engineering principles to ensure design integrity and traceability. Safety Assessment: Executing and reviewing FHA, FMEA, FTA, and associated safety artefacts. Compliance & Standards: Interpreting and applying standards such as EASA CS, FAA FARs, Def Stan 00-970, and related frameworks. Configuration Management: Maintaining design documentation, change control, and audit trails. Advise clients on meeting complex regulatory and organizational obligations. Drive the continuous improvement of internal airworthiness tools, frameworks, and methodologies. Leadership Serve as a technical mentor to junior consultants, delivering guidance, feedback, and structured knowledge sharing. Support competency development across the team through coaching, training, and peer reviews. Exemplify professional standards and core values in all project engagements. Client Management Build and nurture trusted relationships with clients, regulators, and industry partners. Act as a primary technical interface to client Airworthiness Authorities, Certification Bodies, and Design Organisations. Translate complex regulatory and technical concepts into clear, actionable business advice. Identify organic business growth opportunities and cross-functional improvements within client projects. Governance, Quality & Assurance Ensure all technical deliverables meet rigorous internal quality standards and regulatory requirements. Participate in internal audits, assurance reviews, and process optimizations. Champion a strong safety culture and commitment to compliance across all engagements. Skills & Qualifications Proven experience delivering Airworthiness & Certification projects within the UK defence or aerospace sectors. Deep technical expertise in one or more domain areas: Type Certification, Design Assurance, Safety Assessment (FHA/FMEA/FTA), Regulatory Liaison, or Configuration Management. Strong working knowledge of key regulatory frameworks (MAA, EASA, CAA, FAA). Excellent stakeholder engagement and communication skills, with experience interfacing directly with clients and regulatory bodies. Degree (BEng, BSc, MEng, MSc) in Aerospace, Mechanical, or Systems Engineering (or equivalent experience). Pragmatic, analytical problem solver with sharp attention to detail. Desirable Chartered Engineer (CEng) status or actively working towards professional registration (RAeS, IET, IMechE). Experience leading small technical teams or discrete work packages in a consultancy environment. Familiarity with complex, multi-disciplinary systems in high-integrity environments. Exposure to digital tools and data-driven approaches for certification management. Why Join Us? Flexibility: Enjoy genuine, fully remote working from anywhere in the UK. Competitive Package: Excellent base salary reflective of your seniority and skill set. Impact & Culture: Join a supportive, highly skilled consultancy where your expertise directly influences high-profile national aerospace programmes. Diversity & Inclusion: We are an equal opportunities employer and proudly support the Armed Forces Covenant. We guarantee an interview to all UK military veterans, reservists, and their families who meet the essential criteria, supported by flexible policies for mobilization, deployment, and training. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Do you have a passion for driving best practice and inspiring professional growth in children's social care? We are looking for dedicated forward thinking Practice Development Leads to join our team in Jersey. This is a practice leadership role for an experienced Social Work professional with substantial post qualification experience; an understanding of relationship based practice and a track record of leading practice improvement in complex dynamic environments. You will play a key role in strengthening social work practice across the service, embedding relationship based approaches, working closely with Managers, Heads of Service and colleagues in the Standards and Quality service. You will coach, mentor and support practitioners and managers, providing reflective supervision and lead workforce development activity including training and workshops. Using audits, learning from insight into practice and performance data, you'll identify themes, inform improvement, and strengthen outcomes for children and young people. Why Jersey? Purpose - genuinely child centred work with visible impact on outcomes for vulnerable children and families Supportive teams and relationships -approachable managers, peer support and reflective supervision and a team where you are valued Professional challenge and development - the chance to grow skills, work across a distinct legal and regulatory framework and develop through structured training. Jersey lifestyle - island living, proximity to the sea, walkability and a strong sense of community, alongside genuine work life balance. If you have the credibility, leadership skills, and practice expertise to influence at a service wide level and are committed to developing others and improving outcomes for children, we would love to hear from you.
Aug 21, 2026
Full time
Do you have a passion for driving best practice and inspiring professional growth in children's social care? We are looking for dedicated forward thinking Practice Development Leads to join our team in Jersey. This is a practice leadership role for an experienced Social Work professional with substantial post qualification experience; an understanding of relationship based practice and a track record of leading practice improvement in complex dynamic environments. You will play a key role in strengthening social work practice across the service, embedding relationship based approaches, working closely with Managers, Heads of Service and colleagues in the Standards and Quality service. You will coach, mentor and support practitioners and managers, providing reflective supervision and lead workforce development activity including training and workshops. Using audits, learning from insight into practice and performance data, you'll identify themes, inform improvement, and strengthen outcomes for children and young people. Why Jersey? Purpose - genuinely child centred work with visible impact on outcomes for vulnerable children and families Supportive teams and relationships -approachable managers, peer support and reflective supervision and a team where you are valued Professional challenge and development - the chance to grow skills, work across a distinct legal and regulatory framework and develop through structured training. Jersey lifestyle - island living, proximity to the sea, walkability and a strong sense of community, alongside genuine work life balance. If you have the credibility, leadership skills, and practice expertise to influence at a service wide level and are committed to developing others and improving outcomes for children, we would love to hear from you.
Title: Automotive Technical SupportSpecialist (B2B)Location: SOUTH ENGLANDWork style: RemoteHours: 9am -5.30pm Monday to Friday(occasional flexibility required). NO weekend work or shiftsSalary up to £55,000 + Car + Bonus +excellent additional benefitsSector : Passenger cars & dealershipsCompany detailsYou will be joining one of the fastest growing automotive exportbusinesses in the world at a key moment in the transformation ofthe sector. This is a very exciting role in which you will workfor this passenger car business which has experienced stunninggrowth in the last 2 years. Your role is to essentially toprovide the most outstanding level of technical customer care andtechnical training directly to the dealership network. This roleis part of the company's growth strategy where customer care isat the heart of it's planned growth . The work that you do willdirectly impact repeat business, dealer reputation and futuresales success . Reputation is everything in this sector notjust the provision of a wonderful CAR product, but in theprovision of outstanding customer service. This role is 100%field basedDUTIESThis is a B2B technical support & training roleDealer Communications Provide a fully field-based technical support to thepassengercar Dealer network and create visit reports. Manage a caseload and liaise with engineers. Escalate unresolved cases to the appropriate engineering team Liaise with Quality Improvement Team and the customerexperience team to suggest improvements to the product. Liaise with the aftersales teamTechnical Training Review technical automotive documentation received from headoffice. Create technical presentations and seminars and deliver toon-site technicians, ensuring best practices are shared acrossthe Dealer network. Create technical service bulletins, troubleshooting guides andtraining materials. Support the Warranty Team by verifying technical failures andproviding expert recommendations.REQUIREMENTS: 5 years of experience in a previous technical role within theautomotive sector. A formal technical or engineering-based qualification or MasterTechnician experience Experience with diagnostic tooling and engineering loggingequipment. Experience in hybrid and electric vehicle systems Ability to read and understand engineering drawings, includingelectrical diagrams. Full and clean driving licence.
Aug 21, 2026
Full time
Title: Automotive Technical SupportSpecialist (B2B)Location: SOUTH ENGLANDWork style: RemoteHours: 9am -5.30pm Monday to Friday(occasional flexibility required). NO weekend work or shiftsSalary up to £55,000 + Car + Bonus +excellent additional benefitsSector : Passenger cars & dealershipsCompany detailsYou will be joining one of the fastest growing automotive exportbusinesses in the world at a key moment in the transformation ofthe sector. This is a very exciting role in which you will workfor this passenger car business which has experienced stunninggrowth in the last 2 years. Your role is to essentially toprovide the most outstanding level of technical customer care andtechnical training directly to the dealership network. This roleis part of the company's growth strategy where customer care isat the heart of it's planned growth . The work that you do willdirectly impact repeat business, dealer reputation and futuresales success . Reputation is everything in this sector notjust the provision of a wonderful CAR product, but in theprovision of outstanding customer service. This role is 100%field basedDUTIESThis is a B2B technical support & training roleDealer Communications Provide a fully field-based technical support to thepassengercar Dealer network and create visit reports. Manage a caseload and liaise with engineers. Escalate unresolved cases to the appropriate engineering team Liaise with Quality Improvement Team and the customerexperience team to suggest improvements to the product. Liaise with the aftersales teamTechnical Training Review technical automotive documentation received from headoffice. Create technical presentations and seminars and deliver toon-site technicians, ensuring best practices are shared acrossthe Dealer network. Create technical service bulletins, troubleshooting guides andtraining materials. Support the Warranty Team by verifying technical failures andproviding expert recommendations.REQUIREMENTS: 5 years of experience in a previous technical role within theautomotive sector. A formal technical or engineering-based qualification or MasterTechnician experience Experience with diagnostic tooling and engineering loggingequipment. Experience in hybrid and electric vehicle systems Ability to read and understand engineering drawings, includingelectrical diagrams. Full and clean driving licence.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. The Role The Complaints Officer plays a key role in supporting continuous service improvement by effectively managing and resolving reports of dissatisfaction and formal complaints within Axis Repairs and Maintenance. The role is customer-focused, acting as a single point of contact for residents and clients, ensuring concerns are listened to, investigated thoroughly and responded to in a timely, professional and fair manner. The Complaints Officer is responsible for investigating and responding to service and administrative complaints in line with Axis policies and procedures, client-specific complaints policies and the Housing Ombudsman's Complaint Handling Code. The role ensures that feedback and learning from complaints are captured and used to drive service improvements, enhance resident satisfaction and support positive working relationships with clients. Responsibilities Complaint Handling Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints. Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman's Complaint Handling Code. Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes. Accurately record all complaints, enquiries and outcomes on the Company's Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract. Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident's satisfaction. Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner. Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives. Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client. Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required. Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary. Service Improvement Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service. Identify training needs across the department to enhance service delivery. Report on trends relating to employee conduct and escalate any concerns to Customer Experience Manager. Ensure root causes and record 'Learning Actions' from complaints in the Central Complaints Log for all upheld or partially upheld complaints to allow for trend analysis. Attend any training relevant to the role to support continuous development and enhanced service delivery. Miscellaneous To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Complaints Team Leader or Customer Experience Manager Fully comply with the Organisations Health and Safety and Lone Working policies. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About You You're a natural leader who combines strong people focused expertise with a quality service delivery. You thrive in a fast-paced environment, balancing priorities and supporting your team to deliver excellent results. Knowledge of complaint handling processes and procedures is essential. Knowledge of the Housing Ombudsman guidelines is desirable. Proven understanding of Customer Care with reference to vulnerable people is essential. Experience of working within a Customer Services or Complaints environment is essential. Excellent Customer service skills with a can-do approach to problem solving is essential. Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential. What We Offer Up to £30,000 depending on experience, plus performance-related bonus (Hybrid working) Annual holiday; 25 + Bank holidays Up to £2,000 colleague referral fee 24/7 GP referral and wellbeing support service Perkbox - discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Aug 21, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. The Role The Complaints Officer plays a key role in supporting continuous service improvement by effectively managing and resolving reports of dissatisfaction and formal complaints within Axis Repairs and Maintenance. The role is customer-focused, acting as a single point of contact for residents and clients, ensuring concerns are listened to, investigated thoroughly and responded to in a timely, professional and fair manner. The Complaints Officer is responsible for investigating and responding to service and administrative complaints in line with Axis policies and procedures, client-specific complaints policies and the Housing Ombudsman's Complaint Handling Code. The role ensures that feedback and learning from complaints are captured and used to drive service improvements, enhance resident satisfaction and support positive working relationships with clients. Responsibilities Complaint Handling Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints. Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman's Complaint Handling Code. Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes. Accurately record all complaints, enquiries and outcomes on the Company's Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract. Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident's satisfaction. Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner. Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives. Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client. Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required. Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary. Service Improvement Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service. Identify training needs across the department to enhance service delivery. Report on trends relating to employee conduct and escalate any concerns to Customer Experience Manager. Ensure root causes and record 'Learning Actions' from complaints in the Central Complaints Log for all upheld or partially upheld complaints to allow for trend analysis. Attend any training relevant to the role to support continuous development and enhanced service delivery. Miscellaneous To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Complaints Team Leader or Customer Experience Manager Fully comply with the Organisations Health and Safety and Lone Working policies. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About You You're a natural leader who combines strong people focused expertise with a quality service delivery. You thrive in a fast-paced environment, balancing priorities and supporting your team to deliver excellent results. Knowledge of complaint handling processes and procedures is essential. Knowledge of the Housing Ombudsman guidelines is desirable. Proven understanding of Customer Care with reference to vulnerable people is essential. Experience of working within a Customer Services or Complaints environment is essential. Excellent Customer service skills with a can-do approach to problem solving is essential. Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential. What We Offer Up to £30,000 depending on experience, plus performance-related bonus (Hybrid working) Annual holiday; 25 + Bank holidays Up to £2,000 colleague referral fee 24/7 GP referral and wellbeing support service Perkbox - discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Your new company My client, a leading insurance claims organisation based in Warrington, is seeking a pair of professional recovery advisors to join their team on a permanent basis. Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. Your new role The position is offered full time Monday to Friday with a choice of either a 35 or 40-hour week. You will play a pivotal role in driving performance by identifying the root causes of payment delays and resolving barriers to settlement. Taking confident ownership of complex recovery activity. This position focusses on delivering timely, accurate follow-up with insurers, customers and internal stakeholders to improve outcomes. Some of your duties will include but not limited to Investigate payment delays, identify root causes and take ownership of resolving issues quickly and effectively Maintain regular, professional communication with insurers, customers and internal teams to secure timely outcomes Take a self-motivated and organised approach to workload management, ensuring actions are completed accurately and within agreed timescales Support the Head of Department by contributing insight, raising concerns early and helping maintain high operational standards Provide proactive case management, clear prioritisation and focused follow-up on overdue payments Use data, system notes and data activity to spot trends, highlight risks and support continuous improvement in performance What you'll need to succeed Experience within the insurance sector, with a strong understanding of claims, recoveries or dispute resolution Strong communication skills both written and verbal A track record of managing payment queries, resolving delays and achieving positive recovery outcomes. Confidence in investigating issues, identifying root causes and taking practical action to resolve them. Self-motivated, tenacious and resilient approach, with the drive to follow tasks through to completion. Attention to detail, sound judgement and an organised working style. Comfortable with Microsoft applications and general IT systems. Passion for going that extra mile What you'll get in return Competitive salary Free parking Contemporary offices Progression opportunities 22 days' holiday, increasing to 27 days with service, plus your birthday offPension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 21, 2026
Full time
Your new company My client, a leading insurance claims organisation based in Warrington, is seeking a pair of professional recovery advisors to join their team on a permanent basis. Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. Your new role The position is offered full time Monday to Friday with a choice of either a 35 or 40-hour week. You will play a pivotal role in driving performance by identifying the root causes of payment delays and resolving barriers to settlement. Taking confident ownership of complex recovery activity. This position focusses on delivering timely, accurate follow-up with insurers, customers and internal stakeholders to improve outcomes. Some of your duties will include but not limited to Investigate payment delays, identify root causes and take ownership of resolving issues quickly and effectively Maintain regular, professional communication with insurers, customers and internal teams to secure timely outcomes Take a self-motivated and organised approach to workload management, ensuring actions are completed accurately and within agreed timescales Support the Head of Department by contributing insight, raising concerns early and helping maintain high operational standards Provide proactive case management, clear prioritisation and focused follow-up on overdue payments Use data, system notes and data activity to spot trends, highlight risks and support continuous improvement in performance What you'll need to succeed Experience within the insurance sector, with a strong understanding of claims, recoveries or dispute resolution Strong communication skills both written and verbal A track record of managing payment queries, resolving delays and achieving positive recovery outcomes. Confidence in investigating issues, identifying root causes and taking practical action to resolve them. Self-motivated, tenacious and resilient approach, with the drive to follow tasks through to completion. Attention to detail, sound judgement and an organised working style. Comfortable with Microsoft applications and general IT systems. Passion for going that extra mile What you'll get in return Competitive salary Free parking Contemporary offices Progression opportunities 22 days' holiday, increasing to 27 days with service, plus your birthday offPension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
T he Role and Department The Economic Development Senior Manager is a managerial position within the University's Commercialisation, Economic Development & Policy (CEDP) team, which sits within the Research and Innovation Services (RIS) Directorate. The post will report to the Head of Sector & Place Development and will work closely with professional services colleagues across CEDP and RIS, as well as senior colleagues in faculties, academic departments and wider University teams. Durham University is a significant driver of economic growth for County Durham, the North East and the UK. In its last economic impact evaluation, Durham University generated £1.9 billion Gross Value Added (GVA) and 17,320 jobs in the UK, including £668 million GVA and 10,790 jobs in the North East. The current University Strategy sets out an ambition to deliver still greater impact and to play a key role as an anchor institution: translating emerging research and development, influencing policy, supporting priority sectors and enhancing our commercialisation and income generation opportunities. The Economic Development team helps Durham University apply its research, knowledge exchange, skills and innovation strengths to economic opportunities. It provides targeted support for major projects, investment propositions, skills initiatives and external relationships that deliver economic, intellectual and financial value to the University and its partners. The Economic Development Senior Manager will lead and support a portfolio of activity focused on economic development, business and industry engagement, investment propositions, strategic partnerships and fundable opportunities. Working with academic, professional services, civic, public sector, further education and industry partners, the postholder will help develop shared priorities, coordinate collaborative programmes and shape business cases and bids aligned to regional and national economic priorities. The role will have responsibility for supporting sector skills activity where this is directly linked to economic development priorities, including identifying opportunities to align the University's education, research and innovation strengths with business and industry needs in priority sectors. The postholder will also contribute to place-based programmes, regional innovation ecosystem development, investment pipeline activity and strategic proposals where Durham's capabilities can support local and regional economic transformation. The Economic Development Senior Manager will also support the development of staff, including at least one direct report. They will contribute to continuous improvement across Economic Development service delivery, processes, governance and reporting, ensuring the team provides a coordinated, professional and high-impact service to internal and external stakeholders. The Location The base location for this role is Boldon House, our exciting new professional services hub.Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: . What you need to submit A CV: and A supporting statement which outlines how you meet all of the criteria within the Person Specification. A personal case study demonstrating your how your specialist expertise in economic development has helped deliver place, sector, innovation and/or skill related impact ( Max 500 words) Contact details For a chat about the role or any further information please contact Neil Bhandary (Head of Sector & Place Development): .
Aug 21, 2026
Full time
T he Role and Department The Economic Development Senior Manager is a managerial position within the University's Commercialisation, Economic Development & Policy (CEDP) team, which sits within the Research and Innovation Services (RIS) Directorate. The post will report to the Head of Sector & Place Development and will work closely with professional services colleagues across CEDP and RIS, as well as senior colleagues in faculties, academic departments and wider University teams. Durham University is a significant driver of economic growth for County Durham, the North East and the UK. In its last economic impact evaluation, Durham University generated £1.9 billion Gross Value Added (GVA) and 17,320 jobs in the UK, including £668 million GVA and 10,790 jobs in the North East. The current University Strategy sets out an ambition to deliver still greater impact and to play a key role as an anchor institution: translating emerging research and development, influencing policy, supporting priority sectors and enhancing our commercialisation and income generation opportunities. The Economic Development team helps Durham University apply its research, knowledge exchange, skills and innovation strengths to economic opportunities. It provides targeted support for major projects, investment propositions, skills initiatives and external relationships that deliver economic, intellectual and financial value to the University and its partners. The Economic Development Senior Manager will lead and support a portfolio of activity focused on economic development, business and industry engagement, investment propositions, strategic partnerships and fundable opportunities. Working with academic, professional services, civic, public sector, further education and industry partners, the postholder will help develop shared priorities, coordinate collaborative programmes and shape business cases and bids aligned to regional and national economic priorities. The role will have responsibility for supporting sector skills activity where this is directly linked to economic development priorities, including identifying opportunities to align the University's education, research and innovation strengths with business and industry needs in priority sectors. The postholder will also contribute to place-based programmes, regional innovation ecosystem development, investment pipeline activity and strategic proposals where Durham's capabilities can support local and regional economic transformation. The Economic Development Senior Manager will also support the development of staff, including at least one direct report. They will contribute to continuous improvement across Economic Development service delivery, processes, governance and reporting, ensuring the team provides a coordinated, professional and high-impact service to internal and external stakeholders. The Location The base location for this role is Boldon House, our exciting new professional services hub.Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: . What you need to submit A CV: and A supporting statement which outlines how you meet all of the criteria within the Person Specification. A personal case study demonstrating your how your specialist expertise in economic development has helped deliver place, sector, innovation and/or skill related impact ( Max 500 words) Contact details For a chat about the role or any further information please contact Neil Bhandary (Head of Sector & Place Development): .
SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business.
Aug 21, 2026
Full time
SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business.
Senior Systems Engineer - Secure Digital Platform (SDP) Data & Integration Location: Reading - 3 days onsite / 2 days remote Rate: 65- 71 per hour, inside IR35 Security Clearance: Active SC Clearance required Nationality: Sole British National required Contract: 6 Months + The Role We are seeking an experienced Senior Systems Engineer to support a secure digital platform within a highly regulated defence and aerospace environment. You will be responsible for the design, implementation, operation, support and continuous improvement of enterprise infrastructure, cloud platforms and hosting services. The role provides technical leadership across hybrid environments, ensuring systems are secure, resilient, scalable and aligned with business and programme objectives . You will work across Microsoft Azure, on-premises infrastructure, virtualisation, storage, networking and container platforms including Kubernetes and Red Hat OpenShift . Working closely with security, architecture, application and service delivery teams, you will support business-critical services while driving automation, modernisation and operational excellence. Key Responsibilities Design, deploy and support enterprise infrastructure across cloud and on-premises environments. Administer and optimise Microsoft Azure services and cloud-native infrastructure. Manage and maintain Windows Server and Linux environments. Deploy, configure and support Kubernetes and OpenShift platforms. Implement Infrastructure as Code (IaC) and automation solutions. Ensure infrastructure meets security, compliance, resilience and availability requirements. Monitor system performance, capacity and operational health. Support backup, disaster recovery and business continuity capabilities. Work with security teams to implement secure-by-design infrastructure solutions. Troubleshoot and resolve complex incidents, problems and technical issues. Maintain technical documentation, standards and operational procedures. Mentor junior engineers and contribute to knowledge sharing. Support infrastructure transformation, cloud migration and technology refresh programmes. Key Objectives Cloud & Infrastructure Engineering Deliver reliable, scalable infrastructure solutions. Support the adoption and governance of cloud services. Maintain high levels of platform availability, performance and resilience. Drive infrastructure modernisation initiatives. Platform & Container Services Design and support Kubernetes and OpenShift hosting platforms. Enable secure deployment of containerised workloads. Improve automation, observability and operational efficiency. Support platform scalability and lifecycle management. Operational Excellence Maintain infrastructure services against agreed service level objectives. Identify and resolve recurring operational issues. Improve monitoring, alerting and performance management. Ensure operational processes follow industry best practice. Automation & Continuous Improvement Promote Infrastructure as Code and automation-first approaches. Develop and maintain automation using scripting and orchestration tools. Reduce manual operational overhead through process improvement. Drive continuous service improvement and innovation. Planning & Technical Assurance Support infrastructure roadmaps and strategic plans. Manage technical risks, dependencies and operational challenges. Participate in capacity planning and technology lifecycle management. Provide technical assurance and delivery confidence across programmes and projects. Escalate issues and risks appropriately. Essential Skills & Experience 5+ years' experience in systems engineering, infrastructure engineering, platform engineering or a similar role. Demonstrable experience delivering infrastructure within defence, aerospace or highly regulated environments . Active SC Clearance . Sole British National . Strong experience administering Microsoft Azure services and infrastructure. Experience supporting hybrid cloud and on-premises environments. Experience working within classified or secure environments. Strong knowledge of Windows Server and Linux operating systems. Experience with enterprise virtualisation platforms such as VMware or Hyper-V. Strong understanding of networking technologies, including TCP/IP, DNS, DHCP, VPNs, load balancing, firewalls and routing. Hands-on experience administering Kubernetes clusters. Practical experience supporting Red Hat OpenShift environments. Experience supporting large-scale enterprise container platforms. Experience with Infrastructure as Code tools such as Terraform, Bicep, ARM Templates or Ansible . Strong scripting and automation skills using PowerShell, Bash, Python or similar . Experience with monitoring, logging and observability platforms. Experience with backup, recovery and disaster recovery solutions. Strong troubleshooting, root cause analysis and problem-solving skills. Excellent communication and stakeholder management skills. Ability to mentor and support junior engineers. Experience working within Agile, DevOps or Platform Engineering environments. Desirable Experience Azure Solutions Architect or Azure Administrator certification. Microsoft Certified: Azure Administrator Associate. Microsoft Certified: Azure Solutions Architect Expert. Certified Kubernetes Administrator (CKA). Red Hat OpenShift Administration certification. VMware VCP certification. ITIL Foundation or equivalent service management certification. Knowledge of Azure Arc and hybrid cloud management technologies. Experience with Software Defined Networking (SDN). Knowledge of Zero Trust Architecture principles. Experience with service mesh technologies such as Istio. Knowledge of cloud cost optimisation and FinOps principles. Experience with edge or distributed computing architectures. Experience supporting infrastructure transformation and cloud migration programmes. Qualifications A Bachelor's degree in Computer Science, Information Technology, Systems Engineering or a related discipline is desirable, alongside significant professional experience in infrastructure, systems, cloud or platform engineering. This is an excellent opportunity for a Senior Systems Engineer with strong Azure, Kubernetes/OpenShift and secure infrastructure experience to work on technically challenging programmes within a critical UK defence and aerospace environment.
Aug 21, 2026
Contractor
Senior Systems Engineer - Secure Digital Platform (SDP) Data & Integration Location: Reading - 3 days onsite / 2 days remote Rate: 65- 71 per hour, inside IR35 Security Clearance: Active SC Clearance required Nationality: Sole British National required Contract: 6 Months + The Role We are seeking an experienced Senior Systems Engineer to support a secure digital platform within a highly regulated defence and aerospace environment. You will be responsible for the design, implementation, operation, support and continuous improvement of enterprise infrastructure, cloud platforms and hosting services. The role provides technical leadership across hybrid environments, ensuring systems are secure, resilient, scalable and aligned with business and programme objectives . You will work across Microsoft Azure, on-premises infrastructure, virtualisation, storage, networking and container platforms including Kubernetes and Red Hat OpenShift . Working closely with security, architecture, application and service delivery teams, you will support business-critical services while driving automation, modernisation and operational excellence. Key Responsibilities Design, deploy and support enterprise infrastructure across cloud and on-premises environments. Administer and optimise Microsoft Azure services and cloud-native infrastructure. Manage and maintain Windows Server and Linux environments. Deploy, configure and support Kubernetes and OpenShift platforms. Implement Infrastructure as Code (IaC) and automation solutions. Ensure infrastructure meets security, compliance, resilience and availability requirements. Monitor system performance, capacity and operational health. Support backup, disaster recovery and business continuity capabilities. Work with security teams to implement secure-by-design infrastructure solutions. Troubleshoot and resolve complex incidents, problems and technical issues. Maintain technical documentation, standards and operational procedures. Mentor junior engineers and contribute to knowledge sharing. Support infrastructure transformation, cloud migration and technology refresh programmes. Key Objectives Cloud & Infrastructure Engineering Deliver reliable, scalable infrastructure solutions. Support the adoption and governance of cloud services. Maintain high levels of platform availability, performance and resilience. Drive infrastructure modernisation initiatives. Platform & Container Services Design and support Kubernetes and OpenShift hosting platforms. Enable secure deployment of containerised workloads. Improve automation, observability and operational efficiency. Support platform scalability and lifecycle management. Operational Excellence Maintain infrastructure services against agreed service level objectives. Identify and resolve recurring operational issues. Improve monitoring, alerting and performance management. Ensure operational processes follow industry best practice. Automation & Continuous Improvement Promote Infrastructure as Code and automation-first approaches. Develop and maintain automation using scripting and orchestration tools. Reduce manual operational overhead through process improvement. Drive continuous service improvement and innovation. Planning & Technical Assurance Support infrastructure roadmaps and strategic plans. Manage technical risks, dependencies and operational challenges. Participate in capacity planning and technology lifecycle management. Provide technical assurance and delivery confidence across programmes and projects. Escalate issues and risks appropriately. Essential Skills & Experience 5+ years' experience in systems engineering, infrastructure engineering, platform engineering or a similar role. Demonstrable experience delivering infrastructure within defence, aerospace or highly regulated environments . Active SC Clearance . Sole British National . Strong experience administering Microsoft Azure services and infrastructure. Experience supporting hybrid cloud and on-premises environments. Experience working within classified or secure environments. Strong knowledge of Windows Server and Linux operating systems. Experience with enterprise virtualisation platforms such as VMware or Hyper-V. Strong understanding of networking technologies, including TCP/IP, DNS, DHCP, VPNs, load balancing, firewalls and routing. Hands-on experience administering Kubernetes clusters. Practical experience supporting Red Hat OpenShift environments. Experience supporting large-scale enterprise container platforms. Experience with Infrastructure as Code tools such as Terraform, Bicep, ARM Templates or Ansible . Strong scripting and automation skills using PowerShell, Bash, Python or similar . Experience with monitoring, logging and observability platforms. Experience with backup, recovery and disaster recovery solutions. Strong troubleshooting, root cause analysis and problem-solving skills. Excellent communication and stakeholder management skills. Ability to mentor and support junior engineers. Experience working within Agile, DevOps or Platform Engineering environments. Desirable Experience Azure Solutions Architect or Azure Administrator certification. Microsoft Certified: Azure Administrator Associate. Microsoft Certified: Azure Solutions Architect Expert. Certified Kubernetes Administrator (CKA). Red Hat OpenShift Administration certification. VMware VCP certification. ITIL Foundation or equivalent service management certification. Knowledge of Azure Arc and hybrid cloud management technologies. Experience with Software Defined Networking (SDN). Knowledge of Zero Trust Architecture principles. Experience with service mesh technologies such as Istio. Knowledge of cloud cost optimisation and FinOps principles. Experience with edge or distributed computing architectures. Experience supporting infrastructure transformation and cloud migration programmes. Qualifications A Bachelor's degree in Computer Science, Information Technology, Systems Engineering or a related discipline is desirable, alongside significant professional experience in infrastructure, systems, cloud or platform engineering. This is an excellent opportunity for a Senior Systems Engineer with strong Azure, Kubernetes/OpenShift and secure infrastructure experience to work on technically challenging programmes within a critical UK defence and aerospace environment.
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
Aug 21, 2026
Full time
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
