Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Aug 20, 2026
Full time
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Aug 20, 2026
Full time
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Aug 20, 2026
Full time
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Housing Repairs Coordinator - Gas to join our Onward Repairs team on a permanent basis . In this role, you will provide technical and administrative support to the Housing Repairs Team, with a particular focus on helping Onward meet its statutory gas and electrical safety obligations. Working closely with operational teams, contractors and legal colleagues, you will coordinate and progress cases where access is required for essential safety inspections, servicing and compliance works. You will ensure processes are followed, maintain accurate records, prepare documentation to support legal action where necessary, and help drive compliance performance across our housing portfolio. This is an excellent opportunity for an organised and detail-oriented individual who is passionate about customer service, compliance and keeping our customers safe in their homes. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 20, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Housing Repairs Coordinator - Gas to join our Onward Repairs team on a permanent basis . In this role, you will provide technical and administrative support to the Housing Repairs Team, with a particular focus on helping Onward meet its statutory gas and electrical safety obligations. Working closely with operational teams, contractors and legal colleagues, you will coordinate and progress cases where access is required for essential safety inspections, servicing and compliance works. You will ensure processes are followed, maintain accurate records, prepare documentation to support legal action where necessary, and help drive compliance performance across our housing portfolio. This is an excellent opportunity for an organised and detail-oriented individual who is passionate about customer service, compliance and keeping our customers safe in their homes. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
? About Us At Harris Girls Academy Bromley we have built a school community where we hold character and academic excellence in equally high regard. Progress 8 for the school was in the top 100 in the country last year, and we were the only school from this group with a student body that has above average disadvantage, and below average EAL. Learning, curriculum, and pedagogy is exemplary here. Although we believe that these results lead to a tangible improvement in the opportunities of our young people we are equally proud of the way we see our students conduct themselves in our classrooms and corridors on the day to day. In the commitment they demonstrate in the library and the drama studio, or in the resilience they demonstrate in the sports hall and the textiles room. It is a privilege to teach students at Bromley. We believe that we have built something special here through a leadership at all levels philosophy of constant improvement, and listening to our students, staff, and wider community. Leadership at HGABR means constantly reviewing and reinventing our approach, as we respond to the new opportunities and challenges of our young people present and seek to improve the education they receive. Leadership at HGABR considers that the academy exists as an important community organisation that has an impact on a significant number of lives, and we believe that stewarding this organisation is a responsibility that requires dedication and excellence from us.At Harris Girls Academy Bromley we have built a school community where we hold character and academic excellence in equally high regard. Progress 8 for the school was in the top 100 in the country last year, and we were the only school from this group with a student body that has above average disadvantage, and below average EAL. Learning, curriculum, and pedagogy is exemplary here. Although we believe that these results lead to a tangible improvement in the opportunities of our young people we are equally proud of the way we see our students conduct themselves in our classrooms and corridors on the day to day. In the commitment they demonstrate in the library and the drama studio, or in the resilience they demonstrate in the sports hall and the textiles room. It is a privilege to teach students at Bromley. We believe that we have built something special here through a leadership at all levels philosophy of constant improvement, and listening to our students, staff, and wider community. Leadership at HGABR means constantly reviewing and reinventing our approach, as we respond to the new opportunities and challenges of our young people present and seek to improve the education they receive. Leadership at HGABR considers that the academy exists as an important community organisation that has an impact on a significant number of lives, and we believe that stewarding this organisation is a responsibility that requires dedication and excellence from us. ? Summary Are you looking to support your local academy? We are looking for a Premises Manager to manage the Premises Team responsible for the upkeep, care, maintenance, health and safety and facilities management of Harris Girls' Academy Bromley and the Harris Teaching School with the direction and leadership of the Estates Manager and the Head of Academy. ? Main Areas of Responsibility Your responsibilities will include: All people management aspects of the premises team, including recruitment, performance management and training, and scheduling, prioritising and supervising their work Supervising all work completed by outside agencies on the premises and grounds Building and refurbishing areas of the academy as required, and maintaining, decorating and repairing the premises within the team's capabilities, including contributing personally to these activities Ensuring academy vehicles are maintained, serviced and cleaned Providing technical and craft support to teaching staff within the capability of the team Inspecting internal and external fabric of the buildings, initiating reparation of defects and prioritising necessary repairs Liaising with relevant staff on all matters of security during the academy day and out of hours Overseeing deliveries to the site as appropriate Overseeing the production and delivery of a planned programme of maintenance and repair of buildings Ensuring that all facilities for teaching and learning are as high quality as possible Managing community use and bookings of the premises, ensuring that a caretaking and facilities management service is provided to customers Ensuring that sites and building comply with highest levels of security with regard to safeguarding at all times Ensuring site and buildings related health and safety systems and processes are of high quality and reporting on these to relevant staff Inspecting the condition and quality of premises, taking action to address any issues Managing the security and opening/closing of the building, including security systems Qualifications & Experience We would like to hear from you if you have: Relevant degree or equivalent qualifications/experience Knowledge of Health and Safety legislation and requirements Training in relevant Health and Safety requirements Sound training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Knowledge of the operation of heating, ventilating systems and common causes of malfunctions. Knowledge of maintenance and security systems and procedures Knowledge of procurement procedures for service level agreements Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Demonstrable experience of working in an inner city school or educational establishment with children and young people Considerable general maintenance experience Considerable experience in dealing with external contractors Successful experience of managing a team of premises staff Experience in obtaining best value for money when managing budgets Experience in manag
Aug 20, 2026
Full time
? About Us At Harris Girls Academy Bromley we have built a school community where we hold character and academic excellence in equally high regard. Progress 8 for the school was in the top 100 in the country last year, and we were the only school from this group with a student body that has above average disadvantage, and below average EAL. Learning, curriculum, and pedagogy is exemplary here. Although we believe that these results lead to a tangible improvement in the opportunities of our young people we are equally proud of the way we see our students conduct themselves in our classrooms and corridors on the day to day. In the commitment they demonstrate in the library and the drama studio, or in the resilience they demonstrate in the sports hall and the textiles room. It is a privilege to teach students at Bromley. We believe that we have built something special here through a leadership at all levels philosophy of constant improvement, and listening to our students, staff, and wider community. Leadership at HGABR means constantly reviewing and reinventing our approach, as we respond to the new opportunities and challenges of our young people present and seek to improve the education they receive. Leadership at HGABR considers that the academy exists as an important community organisation that has an impact on a significant number of lives, and we believe that stewarding this organisation is a responsibility that requires dedication and excellence from us.At Harris Girls Academy Bromley we have built a school community where we hold character and academic excellence in equally high regard. Progress 8 for the school was in the top 100 in the country last year, and we were the only school from this group with a student body that has above average disadvantage, and below average EAL. Learning, curriculum, and pedagogy is exemplary here. Although we believe that these results lead to a tangible improvement in the opportunities of our young people we are equally proud of the way we see our students conduct themselves in our classrooms and corridors on the day to day. In the commitment they demonstrate in the library and the drama studio, or in the resilience they demonstrate in the sports hall and the textiles room. It is a privilege to teach students at Bromley. We believe that we have built something special here through a leadership at all levels philosophy of constant improvement, and listening to our students, staff, and wider community. Leadership at HGABR means constantly reviewing and reinventing our approach, as we respond to the new opportunities and challenges of our young people present and seek to improve the education they receive. Leadership at HGABR considers that the academy exists as an important community organisation that has an impact on a significant number of lives, and we believe that stewarding this organisation is a responsibility that requires dedication and excellence from us. ? Summary Are you looking to support your local academy? We are looking for a Premises Manager to manage the Premises Team responsible for the upkeep, care, maintenance, health and safety and facilities management of Harris Girls' Academy Bromley and the Harris Teaching School with the direction and leadership of the Estates Manager and the Head of Academy. ? Main Areas of Responsibility Your responsibilities will include: All people management aspects of the premises team, including recruitment, performance management and training, and scheduling, prioritising and supervising their work Supervising all work completed by outside agencies on the premises and grounds Building and refurbishing areas of the academy as required, and maintaining, decorating and repairing the premises within the team's capabilities, including contributing personally to these activities Ensuring academy vehicles are maintained, serviced and cleaned Providing technical and craft support to teaching staff within the capability of the team Inspecting internal and external fabric of the buildings, initiating reparation of defects and prioritising necessary repairs Liaising with relevant staff on all matters of security during the academy day and out of hours Overseeing deliveries to the site as appropriate Overseeing the production and delivery of a planned programme of maintenance and repair of buildings Ensuring that all facilities for teaching and learning are as high quality as possible Managing community use and bookings of the premises, ensuring that a caretaking and facilities management service is provided to customers Ensuring that sites and building comply with highest levels of security with regard to safeguarding at all times Ensuring site and buildings related health and safety systems and processes are of high quality and reporting on these to relevant staff Inspecting the condition and quality of premises, taking action to address any issues Managing the security and opening/closing of the building, including security systems Qualifications & Experience We would like to hear from you if you have: Relevant degree or equivalent qualifications/experience Knowledge of Health and Safety legislation and requirements Training in relevant Health and Safety requirements Sound training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Knowledge of the operation of heating, ventilating systems and common causes of malfunctions. Knowledge of maintenance and security systems and procedures Knowledge of procurement procedures for service level agreements Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Demonstrable experience of working in an inner city school or educational establishment with children and young people Considerable general maintenance experience Considerable experience in dealing with external contractors Successful experience of managing a team of premises staff Experience in obtaining best value for money when managing budgets Experience in manag
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Aug 20, 2026
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Aug 20, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Discover Your Next Leadership Opportunity: Store Manager at Heron Foods Location: Barrow, LA14 1HU Salary: £32,000 per annum plus bonus opportunity Hours: 45hrs per week Why Heron Foods? Heron Foods is one of the UK's fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we're a company on the move, committed to delivering value to our customers and opportunities to our teams. We're proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK's 'Happiest Workplaces' in the WorkL Awards. As a Store Manager, you'll lead by example, inspiring and motivating your team to deliver outstanding results in a fast-paced, community-focused environment. If you thrive in a high-energy setting and are passionate about retail, we'd love to hear from you. What We Offer Our Store Managers: Competitive Salary: £32,000 per annum plus bonus opportunities. Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days. Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family. Additional Perks: Recognition for long service. Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs. What You'll Do: As a Store Manager, you'll be at the heart of our success, taking responsibility for: Leading and motivating your team to deliver exceptional results and achieve sales targets. Providing hands-on leadership, coaching, and fostering a collaborative, high-performing store environment. Ensuring operational excellence, from store presentation to stock management and health & safety compliance. Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience. Developing talent within your team, creating succession plans, and supporting ongoing growth. Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you'll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment. What We're Looking For: We're seeking individuals who bring: Proven experience as a Store Manager, Retail Manager, or in a similar leadership role. A strong track record of developing teams and achieving results. A genuine passion for retail, customer service, and delivering exceptional results. The ability to thrive in a fast-paced, community-focused retail environment. Apply Today: Don't wait-apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now!
Aug 20, 2026
Full time
Discover Your Next Leadership Opportunity: Store Manager at Heron Foods Location: Barrow, LA14 1HU Salary: £32,000 per annum plus bonus opportunity Hours: 45hrs per week Why Heron Foods? Heron Foods is one of the UK's fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we're a company on the move, committed to delivering value to our customers and opportunities to our teams. We're proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK's 'Happiest Workplaces' in the WorkL Awards. As a Store Manager, you'll lead by example, inspiring and motivating your team to deliver outstanding results in a fast-paced, community-focused environment. If you thrive in a high-energy setting and are passionate about retail, we'd love to hear from you. What We Offer Our Store Managers: Competitive Salary: £32,000 per annum plus bonus opportunities. Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days. Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family. Additional Perks: Recognition for long service. Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs. What You'll Do: As a Store Manager, you'll be at the heart of our success, taking responsibility for: Leading and motivating your team to deliver exceptional results and achieve sales targets. Providing hands-on leadership, coaching, and fostering a collaborative, high-performing store environment. Ensuring operational excellence, from store presentation to stock management and health & safety compliance. Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience. Developing talent within your team, creating succession plans, and supporting ongoing growth. Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you'll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment. What We're Looking For: We're seeking individuals who bring: Proven experience as a Store Manager, Retail Manager, or in a similar leadership role. A strong track record of developing teams and achieving results. A genuine passion for retail, customer service, and delivering exceptional results. The ability to thrive in a fast-paced, community-focused retail environment. Apply Today: Don't wait-apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now!
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Aug 20, 2026
Full time
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Newcastle. Job Purpose Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Key Responsibilities Provide leadership, and ensuring the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and systems operate to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core Values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Accountabilities Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of Plan commitments for the contract portfolio. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry. Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organisation. Strong financial skills. Ability to manage conflict and crisis situations effectively.
Aug 20, 2026
Full time
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Newcastle. Job Purpose Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Key Responsibilities Provide leadership, and ensuring the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and systems operate to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core Values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Accountabilities Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of Plan commitments for the contract portfolio. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry. Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organisation. Strong financial skills. Ability to manage conflict and crisis situations effectively.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Mobile support team The Mobile Support Team Leader role will be responsible for leading the Mobile Support team in delivering Incident and Service Request support across Opus s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership of the team, managing a caseload of approximately 500 tickets per month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function. Additionally, you will be responsible for: • To promote and conduct exemplary customer satisfaction standards throughout all work conducted • To provide support for all smart devices and first level support for all platforms (Android/iOS) to leverage all knowledgebase articles and individual expertise to resolve mobile incidents quickly • Manage and resolve mobile service requests within SLA e.g. SIM swaps, cease/replace, account amendments, and tariff changes • To work all tariff changes, Bolt-Ons and mobile alerts thorough and effectively using best practice. To quickly identify risk where appropriate and in relation to customers mobile utilisation and spend • To effectively plan and have oversight of the various requests within the team s ownership, to execute the mobile requests within SLA • Ensuring you are kept up to date on all suppliers portals, identifying any issues that are present or may arise, effectively communicating with all suppliers • Ensure that during your designated on-call week, you have the on-call phone and laptop with you • Work closely with the Head of Technical Services to help build a high-performing department that is structured for growth, scalability, and increased automation over time, including lesson learned internal process • Provide monthly reporting to the Head of Technical Services on team performance: ticket volumes, SLA/KPI adherence, backlog status, and root cause trends Salary £36-£40k DOE Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • At least 5 GCSE Grades at C level or above to include Maths and English • Previous experience in a mobile support, customer service, or co-ordination role required, with previous team leader or supervisory experience preferred • Working knowledge of UK mobile carrier processes (EE, O2, Vodafone) is essential • Keen eye for detail and strong conflict resolution • Excellent customer care skills and work ethic • Proven ability to lead, coach, and develop a team • Ability to communicate verbally and in writing in a professional manner • Exposure to Halo PSA or Dynamics 365 CRM desirable • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Aug 20, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Mobile support team The Mobile Support Team Leader role will be responsible for leading the Mobile Support team in delivering Incident and Service Request support across Opus s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership of the team, managing a caseload of approximately 500 tickets per month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function. Additionally, you will be responsible for: • To promote and conduct exemplary customer satisfaction standards throughout all work conducted • To provide support for all smart devices and first level support for all platforms (Android/iOS) to leverage all knowledgebase articles and individual expertise to resolve mobile incidents quickly • Manage and resolve mobile service requests within SLA e.g. SIM swaps, cease/replace, account amendments, and tariff changes • To work all tariff changes, Bolt-Ons and mobile alerts thorough and effectively using best practice. To quickly identify risk where appropriate and in relation to customers mobile utilisation and spend • To effectively plan and have oversight of the various requests within the team s ownership, to execute the mobile requests within SLA • Ensuring you are kept up to date on all suppliers portals, identifying any issues that are present or may arise, effectively communicating with all suppliers • Ensure that during your designated on-call week, you have the on-call phone and laptop with you • Work closely with the Head of Technical Services to help build a high-performing department that is structured for growth, scalability, and increased automation over time, including lesson learned internal process • Provide monthly reporting to the Head of Technical Services on team performance: ticket volumes, SLA/KPI adherence, backlog status, and root cause trends Salary £36-£40k DOE Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • At least 5 GCSE Grades at C level or above to include Maths and English • Previous experience in a mobile support, customer service, or co-ordination role required, with previous team leader or supervisory experience preferred • Working knowledge of UK mobile carrier processes (EE, O2, Vodafone) is essential • Keen eye for detail and strong conflict resolution • Excellent customer care skills and work ethic • Proven ability to lead, coach, and develop a team • Ability to communicate verbally and in writing in a professional manner • Exposure to Halo PSA or Dynamics 365 CRM desirable • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Aug 20, 2026
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Retail Store Manager - Jollyes Pets - Dunfermline. Salary £30,000 - £34,000 p.a. + bonus potential of up to £5k p.a This is a hands-on leadership role, on the shop floor daily, coaching your team through live customer interactions, helping with deliveries, and setting the standard through what you do, not just what you say. If you want to lead from a desk, this isn't the role for you. If you want to build a team and see the impact of your leadership in real time, read on!This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a. (subject to reaching pre-agreed measures). Private Healthcare for you and your family (Axa Health insurance) as well as critical illness and life insurance benefits Enhanced company pension scheme - Legal & General scheme (EE 5%, ER 7.5%). Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Retail Trust Membership: Counselling, wellbeing, and financial support. Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services. Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support. Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options. Enhanced Family Leave: Maternity and paternity packages above statutory levels. Recognition & Rewards: Top Dog Award with extra day off and perks. Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership. Learning & Development: Ongoing training for career growth.( on completion of 3m probation period) The Role - Store Manager: You'll lead by example , creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Full responsibility for running a successful store - managing KPIs around people, store standards, customer service, and financial performance, maximising turnover and gross margin while controlling costs. Reporting to the Regional Manager, sharing best practice with your peers and learning from others' successes in your regional team. Building a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer - confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard-selling - it's about training your team to have great conversations that naturally lead to a bigger basket and a better-served customer. Ensuring you and your team deliver the highest standards of pet care , with pet welfare always the top priority, and promoting responsible pet ownership. Delivering exceptional customer service and a great shopping experience , with strong pet and product knowledge across the team. ( Training given) Recruiting, motivating, training and developing your team , reviewing and managing performance, and helping to promote Jollyes as an employer of choice locally. Clear communication of key business updates and individual/team objectives. Genuinely hands-on, not office-based. You'll be out front with your team and customers - helping with deliveries, walking the floor, and driving performance through what you see and do in-store, not from behind a screen. Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day - if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.If you'd need any reasonable adjustments to succeed in this role, just let us know in your application. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A genuine passion for pets and people - delighting customers with an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers, so comfort around animals is a must. Previous retail store management experience , with a hands-on approach to running the business day-to-day and planning for short, medium and long-term success. Commercially confident on the shop floor - comfortable modelling and coaching upselling and add-on sales conversations with customers, not just reviewing sales figures after the fact. A sound decision-maker who communicates objectives clearly and builds high-performing, engaged teams, with succession plans in place for future leaders. A proven track record of developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance. Commercially aware, able to manage your P&L with a proactive approach. Own transport with a UK driving licence, as occasional out-of-hours store visits or regional cover may be needed. Full time, permanent - 40 hours/week, 5 days out of 7. Weekends can be our busiest days so some cover on weekends is required. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer' (under £250m t/o) and Pet Retailer of the Year at the Pet Industry Federation Awards, listed in the Sunday Times 'Best Place to Work' and shortlisted for 'Happiest Place to Work', you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all
Aug 20, 2026
Full time
Retail Store Manager - Jollyes Pets - Dunfermline. Salary £30,000 - £34,000 p.a. + bonus potential of up to £5k p.a This is a hands-on leadership role, on the shop floor daily, coaching your team through live customer interactions, helping with deliveries, and setting the standard through what you do, not just what you say. If you want to lead from a desk, this isn't the role for you. If you want to build a team and see the impact of your leadership in real time, read on!This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a. (subject to reaching pre-agreed measures). Private Healthcare for you and your family (Axa Health insurance) as well as critical illness and life insurance benefits Enhanced company pension scheme - Legal & General scheme (EE 5%, ER 7.5%). Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Retail Trust Membership: Counselling, wellbeing, and financial support. Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services. Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support. Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options. Enhanced Family Leave: Maternity and paternity packages above statutory levels. Recognition & Rewards: Top Dog Award with extra day off and perks. Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership. Learning & Development: Ongoing training for career growth.( on completion of 3m probation period) The Role - Store Manager: You'll lead by example , creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Full responsibility for running a successful store - managing KPIs around people, store standards, customer service, and financial performance, maximising turnover and gross margin while controlling costs. Reporting to the Regional Manager, sharing best practice with your peers and learning from others' successes in your regional team. Building a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer - confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard-selling - it's about training your team to have great conversations that naturally lead to a bigger basket and a better-served customer. Ensuring you and your team deliver the highest standards of pet care , with pet welfare always the top priority, and promoting responsible pet ownership. Delivering exceptional customer service and a great shopping experience , with strong pet and product knowledge across the team. ( Training given) Recruiting, motivating, training and developing your team , reviewing and managing performance, and helping to promote Jollyes as an employer of choice locally. Clear communication of key business updates and individual/team objectives. Genuinely hands-on, not office-based. You'll be out front with your team and customers - helping with deliveries, walking the floor, and driving performance through what you see and do in-store, not from behind a screen. Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day - if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.If you'd need any reasonable adjustments to succeed in this role, just let us know in your application. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A genuine passion for pets and people - delighting customers with an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers, so comfort around animals is a must. Previous retail store management experience , with a hands-on approach to running the business day-to-day and planning for short, medium and long-term success. Commercially confident on the shop floor - comfortable modelling and coaching upselling and add-on sales conversations with customers, not just reviewing sales figures after the fact. A sound decision-maker who communicates objectives clearly and builds high-performing, engaged teams, with succession plans in place for future leaders. A proven track record of developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance. Commercially aware, able to manage your P&L with a proactive approach. Own transport with a UK driving licence, as occasional out-of-hours store visits or regional cover may be needed. Full time, permanent - 40 hours/week, 5 days out of 7. Weekends can be our busiest days so some cover on weekends is required. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer' (under £250m t/o) and Pet Retailer of the Year at the Pet Industry Federation Awards, listed in the Sunday Times 'Best Place to Work' and shortlisted for 'Happiest Place to Work', you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Aug 20, 2026
Full time
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Aug 20, 2026
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Role : Financial Crime Training Location : Birmingham Duration : 6 Months PAYE Overall purpose of the role The overall purpose of this role is to build and establish a brand-new training framework from scratch to enhance role-based Financial Crime training. Driven by regulatory findings from the Federal Reserve and FCA Skilled Persons reviews, this position focuses on ensuring that specific employees-such as Relationship Managers and KYC Analysts-understand their unique Financial Crime risks and know exactly how to spot and escalate them. Key Skills Financial Crime or Compliance domain knowledge: Deep understanding of the field to accurately identify risks (such as fraud) and train staff on key regulations on the horizon (such as EU AML Authority and virtual asset regulations). Tangible training expertise: Proven experience in instructional design and creating training content, going beyond simply writing policy documents. Stakeholder engagement: Strong communication and negotiation skills to manage potential pushback from line managers and Business Management teams up to the Director level regarding the amount of required training. Good governance skillset: Experience in developing oversight of controls, including designing, testing, and ensuring they are working properly. Alternatively, solid experience in Financial Crime policy or writing audit and regulatory closure packs is acceptable. Evaluation and measurement: Understanding of methodologies for evaluating training effectiveness over time, such as tracking improvements in QA scores or training pass rates. Desirable certifications: Relevant Financial Crime certifications and formal instructional design training (such as Cornerstone academy courses) are preferred but not strictly required. Key responsibilities Develop and implement a targeted, role-based mandatory training framework from the ground up. Conduct Training Needs Assessments/Analysis (TNA) and role mapping to determine exactly which employees require specific training. Design and create comprehensive training materials, including presentation decks, e-learning courses, and learning labs. Develop specialized content that teaches employees how to practically identify, manage, and escalate financial crime risks within their specific day-to-day functions. Measure the impact and effectiveness of the training programs deployed to ensure learning objectives are met. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Aug 20, 2026
Full time
Role : Financial Crime Training Location : Birmingham Duration : 6 Months PAYE Overall purpose of the role The overall purpose of this role is to build and establish a brand-new training framework from scratch to enhance role-based Financial Crime training. Driven by regulatory findings from the Federal Reserve and FCA Skilled Persons reviews, this position focuses on ensuring that specific employees-such as Relationship Managers and KYC Analysts-understand their unique Financial Crime risks and know exactly how to spot and escalate them. Key Skills Financial Crime or Compliance domain knowledge: Deep understanding of the field to accurately identify risks (such as fraud) and train staff on key regulations on the horizon (such as EU AML Authority and virtual asset regulations). Tangible training expertise: Proven experience in instructional design and creating training content, going beyond simply writing policy documents. Stakeholder engagement: Strong communication and negotiation skills to manage potential pushback from line managers and Business Management teams up to the Director level regarding the amount of required training. Good governance skillset: Experience in developing oversight of controls, including designing, testing, and ensuring they are working properly. Alternatively, solid experience in Financial Crime policy or writing audit and regulatory closure packs is acceptable. Evaluation and measurement: Understanding of methodologies for evaluating training effectiveness over time, such as tracking improvements in QA scores or training pass rates. Desirable certifications: Relevant Financial Crime certifications and formal instructional design training (such as Cornerstone academy courses) are preferred but not strictly required. Key responsibilities Develop and implement a targeted, role-based mandatory training framework from the ground up. Conduct Training Needs Assessments/Analysis (TNA) and role mapping to determine exactly which employees require specific training. Design and create comprehensive training materials, including presentation decks, e-learning courses, and learning labs. Develop specialized content that teaches employees how to practically identify, manage, and escalate financial crime risks within their specific day-to-day functions. Measure the impact and effectiveness of the training programs deployed to ensure learning objectives are met. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Aug 20, 2026
Full time
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Retail Training Manager - Luxury Retail We are looking for an exceptional Retail Training Manager to join a prestigious luxury retail environment, playing a key role in developing the capability, performance and client experience of a large, high-profile store . This is a highly visible, hands-on training and development role, based in store and working closely with Store Leadership and the wider retail team. You will identify learning needs, build and deliver development plans, coach individuals and leaders, and ensure training translates into stronger performance and an exceptional client experience. The Role As Retail Training Manager, you will: Own the in-store training and development agenda, aligning learning priorities with business and store objectives. Partner with Store Leadership to identify capability gaps and develop targeted training action plans. Conduct training needs analysis using KPIs, performance data, observation, feedback and business priorities. Deliver engaging training sessions, coaching, shadowing, daily briefings and best-practice sharing across the store. Build and manage individual development and coaching plans, providing regular feedback and monitoring progress. Establish a strong culture of observation, feedback and coaching across all levels of the store. Coach Store Leadership on effective people development and "Coach the Coach" techniques. Support the development of Client Advisors across selling skills, client experience, clienteling, CRM, styling, product knowledge, brand storytelling and high-end products. Lead and coordinate onboarding and induction programmes for new starters, working closely with Head Office and Store Leadership. Partner with wider functions including CRM, Merchandising, Events and Retail to deliver relevant learning initiatives. Champion digital learning tools and encourage a culture of continuous self-development. Monitor the effectiveness, retention and commercial impact of training, ensuring learning is embedded on the shop floor. Maintain a highly visible presence within the store, using real-time observation and coaching to reinforce learning and improve performance. About You We are looking for an experienced training and learning professional who is passionate about developing people and has a strong understanding of customer-facing environments. You may currently be a Retail Training Manager, Learning & Development Manager, Retail Trainer, Learning Partner, Training Business Partner or a similar training and development professional. We are open to candidates from fashion and luxury retail as well as other retail, premium, hospitality, service or customer-focused environments . The most important factor is that you bring strong training and L&D expertise and understand how to translate learning into improved performance. You will ideally bring: Proven experience in retail training, learning and development, coaching or people development. Experience designing and delivering training programmes and development plans. Strong experience in training needs analysis, identifying capability gaps and creating targeted learning solutions. A track record of coaching individuals and leaders and providing effective feedback. Experience working within a large, complex or high-volume customer-facing environment. Strong commercial awareness and an understanding of retail KPIs, particularly customer engagement, CRM, clienteling and conversion. The ability to use data and performance information to identify learning opportunities and measure the impact of training. A confident, engaging and credible communication style, with the ability to work with people at all levels. A highly hands-on approach and the ability to build strong relationships on the shop floor. Strong organisational skills and the ability to manage multiple priorities. A genuine passion for learning, development and creating high-performing teams. Fluency in English. The Opportunity This is an exciting opportunity for a passionate training professional to take ownership of the learning and development agenda within a large and prestigious luxury retail store . You will work closely with senior Store Leadership and have a genuine opportunity to influence capability, performance and client experience across a significant team. If you are a Retail Training Manager, L&D professional or experienced trainer who thrives on coaching, developing people and turning learning into measurable performance , we'd love to hear from you. Zachary Daniels is acting as an employment business in relation to this vacancy. BBBH37112
Aug 20, 2026
Full time
Retail Training Manager - Luxury Retail We are looking for an exceptional Retail Training Manager to join a prestigious luxury retail environment, playing a key role in developing the capability, performance and client experience of a large, high-profile store . This is a highly visible, hands-on training and development role, based in store and working closely with Store Leadership and the wider retail team. You will identify learning needs, build and deliver development plans, coach individuals and leaders, and ensure training translates into stronger performance and an exceptional client experience. The Role As Retail Training Manager, you will: Own the in-store training and development agenda, aligning learning priorities with business and store objectives. Partner with Store Leadership to identify capability gaps and develop targeted training action plans. Conduct training needs analysis using KPIs, performance data, observation, feedback and business priorities. Deliver engaging training sessions, coaching, shadowing, daily briefings and best-practice sharing across the store. Build and manage individual development and coaching plans, providing regular feedback and monitoring progress. Establish a strong culture of observation, feedback and coaching across all levels of the store. Coach Store Leadership on effective people development and "Coach the Coach" techniques. Support the development of Client Advisors across selling skills, client experience, clienteling, CRM, styling, product knowledge, brand storytelling and high-end products. Lead and coordinate onboarding and induction programmes for new starters, working closely with Head Office and Store Leadership. Partner with wider functions including CRM, Merchandising, Events and Retail to deliver relevant learning initiatives. Champion digital learning tools and encourage a culture of continuous self-development. Monitor the effectiveness, retention and commercial impact of training, ensuring learning is embedded on the shop floor. Maintain a highly visible presence within the store, using real-time observation and coaching to reinforce learning and improve performance. About You We are looking for an experienced training and learning professional who is passionate about developing people and has a strong understanding of customer-facing environments. You may currently be a Retail Training Manager, Learning & Development Manager, Retail Trainer, Learning Partner, Training Business Partner or a similar training and development professional. We are open to candidates from fashion and luxury retail as well as other retail, premium, hospitality, service or customer-focused environments . The most important factor is that you bring strong training and L&D expertise and understand how to translate learning into improved performance. You will ideally bring: Proven experience in retail training, learning and development, coaching or people development. Experience designing and delivering training programmes and development plans. Strong experience in training needs analysis, identifying capability gaps and creating targeted learning solutions. A track record of coaching individuals and leaders and providing effective feedback. Experience working within a large, complex or high-volume customer-facing environment. Strong commercial awareness and an understanding of retail KPIs, particularly customer engagement, CRM, clienteling and conversion. The ability to use data and performance information to identify learning opportunities and measure the impact of training. A confident, engaging and credible communication style, with the ability to work with people at all levels. A highly hands-on approach and the ability to build strong relationships on the shop floor. Strong organisational skills and the ability to manage multiple priorities. A genuine passion for learning, development and creating high-performing teams. Fluency in English. The Opportunity This is an exciting opportunity for a passionate training professional to take ownership of the learning and development agenda within a large and prestigious luxury retail store . You will work closely with senior Store Leadership and have a genuine opportunity to influence capability, performance and client experience across a significant team. If you are a Retail Training Manager, L&D professional or experienced trainer who thrives on coaching, developing people and turning learning into measurable performance , we'd love to hear from you. Zachary Daniels is acting as an employment business in relation to this vacancy. BBBH37112
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Aug 20, 2026
Full time
Job Title: Human Factors Integration Manager (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible - please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £75,000+ (DOE) complimented by a competitive benefits package including car allowance, annual bonus, and additional perks. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role Description: This role focuses on managing and supporting the Human Factors (HF) Integration Management System across all key product areas, including the Edgewing core platform, cockpit integration, and TLS HF. It involves working closely with Human Factors product leads , such as the Cockpit Integration Lead and TLS Training HFI Lead , to make sure HF is smoothly integrated and aligned with program goals. The role also includes leading and mentoring the team, helping team members grow while driving high standards and consistency in HF integration across multiple products and initiatives Core duties: You'll tailor and develop HF approaches to meet project priorities, balancing time, cost, and available resources effectively You'll lead Human Factors (HF) integration across the full lifecycle, from concept through to in-service support managing a team of human factors engineers Perform analysis of Human Factor integration of design artifacts You'll give technical governance and assurance of Human Factor activities across GCAP including Edgewing partner companies and suppliers You'll interface with customers, partners, and regulators, participating in forums such as HFI Working Groups and Requirements Working Groups in an international environment Essential Skills : You'll draw on your experience to be able to apply this in the defence and/or aviation sectors to ensure best practices and compliance (highly regulated industries) You'll hold at least a bachelor's degree, or demonstrate equivalent knowledge, in a relevant human science or Human Factors discipline You'll have or be working towards chartership or senior/full/accredited membership with a professional body such as CIEHF, SIE, or JES, or possess equivalent knowledge and experience The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a good sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 21st August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent basis . The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 20, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent basis . The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
