Membership Officer Location: Swanley, Kent - Hybrid Salary: £30,000 - £33,000 per annum Vacancy Type: Permanent, Full Time (Monday to Friday (9:00am - 5:00pm) The organisation is a membership and social partnership organisation established in 1968 by the Electrical Contractors Association and Unite the Union. The vision is: "Building on the principle of partnership, the parties to the organisation - the ECA and Unite the Union - are committed to ensuring the electrical contracting industry develops the most effective industrial relations and safety standards and practices in the electrotechnical sector." The organisation is responsible for the effective administration and promotion of the organisation sectoral collective agreement (including National Working Rules) and the Electrotechnical Certification Scheme in England, Wales and Northern Ireland. It also plays a prominent influencing role in relation to electrotechnical skills, training and labour market co-ordination. The electrical contracting industry comprises micro businesses to large national contractors. It is mainly engaged in the built environment and construction industry and undertakes a wide variety of work ranging from a simple electrical installation in a private house to the electrical work associated with the construction of a nuclear power station. Job Overview Act as a first point of contact for membership enquiries by telephone and email, providing clear information and timely follow-up. Support prospective members from initial enquiry through to completed application, ensuring requirements are explained accurately and records are kept up to date. Develop a sound working knowledge of the organisation membership criteria, processes, benefits and associated services. Maintain accurate membership records on the Customer Relationship Manager system and support improvements in data quality, reporting and workflow. Support the Head of Membership and Engagement with member retention activity, recruitment campaigns and employer engagement planning. Work with colleagues in Marketing and Communications to help prepare consistent membership materials, campaign updates and engagement information. Assist with surveys, feedback activity and market research to understand member needs, satisfaction and opportunities for improvement. Represent the organisation professionally at internal and external meetings, forums and events where required. Help present the benefits of the organisation membership to prospective employers, including preparation of supporting information and follow-up actions. Contribute to process improvements that reduce avoidable administration, improve the member experience and support more efficient working. Person Specification This role will suit a professional, organised and approachable individual with experience in customer service, administration or business support, and the ability to work accurately with member records, enquiries and follow-up actions. The postholder will need strong communication skills, good attention to detail and the confidence to engage with employers and colleagues. Experience in a membership organisation, trade association, construction, electrotechnical or employer-facing environment would be advantageous. Knowledge and Experience Experience in a customer-facing, administrative or business support role, with responsibility for handling enquiries, maintaining records and following processes accurately. Understanding of good customer service, accurate record keeping and the importance of consistent processes. Ability to develop knowledge of the organisation membership criteria, processes, benefits and associated services. Experience of using Microsoft Office and CRM or database systems. Experience in a membership, trade association, construction, electrotechnical or employer-facing environment would be desirable. Skills and Abilities Clear verbal and written communication skills, with the ability to explain information accurately and professionally. Good organisational skills, attention to detail and the ability to manage follow-up actions. Confidence supporting presentations, engagement materials, feedback activity and process improvement where required. Behaviours and Styles Professional, approachable and self-motivated. Able to use initiative appropriately while working within agreed processes. The role will be based at the organisation's offices in Swanley, Kent and will report to the Head of Membership and Engagement. Consideration will be given to hybrid working in line with business needs. Why Join the organisation? Work in a collaborative, mission-led environment committed to quality and service. Enjoy a competitive salary and a generous benefits package including: Pension - post-probation - 5% employee contribution and 12.5% employer contribution, which includes a death in service provision after minimum employment period Post probation - Private Medical Cover including medical history disregard, and periodic medical screening Life assurance - four times pensionable salary Sick pay - 4 weeks full pay, followed by SSP, up to 12 weeks full pay plus 16 weeks SSP after 12 months continuous service Travel - all expenses paid by the organisation for travel which is not to the organisation office in Swanley, as well as any travel, accommodation and expenses for overnight stays required Due to the volume of applications, they may not be able to contact all applicants. If you have not been contacted a week after the closing date, please consider your application unsuccessful on this occasion. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Aug 19, 2026
Full time
Membership Officer Location: Swanley, Kent - Hybrid Salary: £30,000 - £33,000 per annum Vacancy Type: Permanent, Full Time (Monday to Friday (9:00am - 5:00pm) The organisation is a membership and social partnership organisation established in 1968 by the Electrical Contractors Association and Unite the Union. The vision is: "Building on the principle of partnership, the parties to the organisation - the ECA and Unite the Union - are committed to ensuring the electrical contracting industry develops the most effective industrial relations and safety standards and practices in the electrotechnical sector." The organisation is responsible for the effective administration and promotion of the organisation sectoral collective agreement (including National Working Rules) and the Electrotechnical Certification Scheme in England, Wales and Northern Ireland. It also plays a prominent influencing role in relation to electrotechnical skills, training and labour market co-ordination. The electrical contracting industry comprises micro businesses to large national contractors. It is mainly engaged in the built environment and construction industry and undertakes a wide variety of work ranging from a simple electrical installation in a private house to the electrical work associated with the construction of a nuclear power station. Job Overview Act as a first point of contact for membership enquiries by telephone and email, providing clear information and timely follow-up. Support prospective members from initial enquiry through to completed application, ensuring requirements are explained accurately and records are kept up to date. Develop a sound working knowledge of the organisation membership criteria, processes, benefits and associated services. Maintain accurate membership records on the Customer Relationship Manager system and support improvements in data quality, reporting and workflow. Support the Head of Membership and Engagement with member retention activity, recruitment campaigns and employer engagement planning. Work with colleagues in Marketing and Communications to help prepare consistent membership materials, campaign updates and engagement information. Assist with surveys, feedback activity and market research to understand member needs, satisfaction and opportunities for improvement. Represent the organisation professionally at internal and external meetings, forums and events where required. Help present the benefits of the organisation membership to prospective employers, including preparation of supporting information and follow-up actions. Contribute to process improvements that reduce avoidable administration, improve the member experience and support more efficient working. Person Specification This role will suit a professional, organised and approachable individual with experience in customer service, administration or business support, and the ability to work accurately with member records, enquiries and follow-up actions. The postholder will need strong communication skills, good attention to detail and the confidence to engage with employers and colleagues. Experience in a membership organisation, trade association, construction, electrotechnical or employer-facing environment would be advantageous. Knowledge and Experience Experience in a customer-facing, administrative or business support role, with responsibility for handling enquiries, maintaining records and following processes accurately. Understanding of good customer service, accurate record keeping and the importance of consistent processes. Ability to develop knowledge of the organisation membership criteria, processes, benefits and associated services. Experience of using Microsoft Office and CRM or database systems. Experience in a membership, trade association, construction, electrotechnical or employer-facing environment would be desirable. Skills and Abilities Clear verbal and written communication skills, with the ability to explain information accurately and professionally. Good organisational skills, attention to detail and the ability to manage follow-up actions. Confidence supporting presentations, engagement materials, feedback activity and process improvement where required. Behaviours and Styles Professional, approachable and self-motivated. Able to use initiative appropriately while working within agreed processes. The role will be based at the organisation's offices in Swanley, Kent and will report to the Head of Membership and Engagement. Consideration will be given to hybrid working in line with business needs. Why Join the organisation? Work in a collaborative, mission-led environment committed to quality and service. Enjoy a competitive salary and a generous benefits package including: Pension - post-probation - 5% employee contribution and 12.5% employer contribution, which includes a death in service provision after minimum employment period Post probation - Private Medical Cover including medical history disregard, and periodic medical screening Life assurance - four times pensionable salary Sick pay - 4 weeks full pay, followed by SSP, up to 12 weeks full pay plus 16 weeks SSP after 12 months continuous service Travel - all expenses paid by the organisation for travel which is not to the organisation office in Swanley, as well as any travel, accommodation and expenses for overnight stays required Due to the volume of applications, they may not be able to contact all applicants. If you have not been contacted a week after the closing date, please consider your application unsuccessful on this occasion. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Sales Manager - Legal Events Location: London Salary: OTE £70,000 - £80,000 per annum with uncapped commission (Basic: £45,000-£55,000 (DOE) Vacancy Type: Permanent, Full-time The Role The organisation is looking for a Sales Manager to expand their global reach and revenue growth by developing their portfolio of legal events. Bringing together the finest legal minds from across the globe to share insights, debate ideas and connect in-person, their world-class symposia are an established feature on the legal calendar, and this position will play a pivotal role in maintaining the success of existing events as well as strengthening and growing the portfolio. Key Responsibilities Develop and curate the events portfolio, and collaborate with the Publisher, Head of Marketing and other key stakeholders to ensure that agenda objectives and revenue targets are achieved Play a key role at their events, both in the UK and aboard, and be a visible and value-adding brand ambassador Ensure that, through research and relationship building, advanced industry knowledge is maintained and utilised for the betterment of the events portfolio Research, qualify and approach prospective clients, including top-tier law firms, industry specialists and service providers to secure sponsorships, speakers and delegates Develop relationships with existing and new clients to increase portfolio revenues and coverage Uphold accurate forecasting and revenue generation against strategic focusses, sustain structured sales planning and delivery, and maintain impeccable CRM records Actively contribute to the wider sales strategy of the commercial team by driving growth and identifying new opportunities The Company Established in 2002, The organisation is an independent London-based legal media company firmly committed to delivering pivotal insights. Their range of in-person and online events, as well as their print and digital products, provide primary legal, regulatory and policy information and reporting to businesses worldwide. They believe in pursuing fresh, indispensable information to advance the industry as a whole. Across their products, they cover over 60 areas of law and over 190 jurisdictions, connecting their audience with the expert knowledge they seek out and rely on. They're passionate about highly-relevant, real-time information that empowers learning and advice as it's shared among their global community, which is made up of private practice lawyers, in-house counsel, compliance officers and businesspeople. Benefits Competitive base salary with an uncapped commission structure. Flexible working arrangements, with the option to work from home up to 3 days a week. Supportive, encouraging, and tight-knit team, providing a great work environment. International travel. Corporate days out, pension scheme, and more. The Person The key skills and attributes of the successful candidate: Established B2B event sponsorship or thought-leadership sales experience, ideally within the legal sector. Strong commercial acumen. Proven track record of consistently meeting/surpassing targets and KPIs. Highly motivated with strong communication skills and the ability to work well under pressure. Proven track record for developing strong working relationships and specialised industry knowledge. A passion for innovation and a willingness to take the lead on projects. Exceptional organisational and time management skills, with impeccable attention to detail. The organisation values diversity. They are committed to supporting a diverse workforce and fostering an inclusive workplace that sets its people up to succeed. They welcome and encourage applicants from all backgrounds. They also support different ways of working by offering flexible working arrangements. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Aug 19, 2026
Full time
Sales Manager - Legal Events Location: London Salary: OTE £70,000 - £80,000 per annum with uncapped commission (Basic: £45,000-£55,000 (DOE) Vacancy Type: Permanent, Full-time The Role The organisation is looking for a Sales Manager to expand their global reach and revenue growth by developing their portfolio of legal events. Bringing together the finest legal minds from across the globe to share insights, debate ideas and connect in-person, their world-class symposia are an established feature on the legal calendar, and this position will play a pivotal role in maintaining the success of existing events as well as strengthening and growing the portfolio. Key Responsibilities Develop and curate the events portfolio, and collaborate with the Publisher, Head of Marketing and other key stakeholders to ensure that agenda objectives and revenue targets are achieved Play a key role at their events, both in the UK and aboard, and be a visible and value-adding brand ambassador Ensure that, through research and relationship building, advanced industry knowledge is maintained and utilised for the betterment of the events portfolio Research, qualify and approach prospective clients, including top-tier law firms, industry specialists and service providers to secure sponsorships, speakers and delegates Develop relationships with existing and new clients to increase portfolio revenues and coverage Uphold accurate forecasting and revenue generation against strategic focusses, sustain structured sales planning and delivery, and maintain impeccable CRM records Actively contribute to the wider sales strategy of the commercial team by driving growth and identifying new opportunities The Company Established in 2002, The organisation is an independent London-based legal media company firmly committed to delivering pivotal insights. Their range of in-person and online events, as well as their print and digital products, provide primary legal, regulatory and policy information and reporting to businesses worldwide. They believe in pursuing fresh, indispensable information to advance the industry as a whole. Across their products, they cover over 60 areas of law and over 190 jurisdictions, connecting their audience with the expert knowledge they seek out and rely on. They're passionate about highly-relevant, real-time information that empowers learning and advice as it's shared among their global community, which is made up of private practice lawyers, in-house counsel, compliance officers and businesspeople. Benefits Competitive base salary with an uncapped commission structure. Flexible working arrangements, with the option to work from home up to 3 days a week. Supportive, encouraging, and tight-knit team, providing a great work environment. International travel. Corporate days out, pension scheme, and more. The Person The key skills and attributes of the successful candidate: Established B2B event sponsorship or thought-leadership sales experience, ideally within the legal sector. Strong commercial acumen. Proven track record of consistently meeting/surpassing targets and KPIs. Highly motivated with strong communication skills and the ability to work well under pressure. Proven track record for developing strong working relationships and specialised industry knowledge. A passion for innovation and a willingness to take the lead on projects. Exceptional organisational and time management skills, with impeccable attention to detail. The organisation values diversity. They are committed to supporting a diverse workforce and fostering an inclusive workplace that sets its people up to succeed. They welcome and encourage applicants from all backgrounds. They also support different ways of working by offering flexible working arrangements. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
We seek an experienced, extremely well organised Business Administrator for our client in Haywards Heath. This role requires the role holder to provide accurate and efficient administrative support to the Head of Corporate Services, Head of Marketing and the wider team. Your task will be to ensure the smooth running of office operations and the coordination of marketing activities, and compliance following organisational procedures. Corporate Services Manage emails received through the company information email inbox, allocating actions and tracking progress Answer and direct switchboard calls Support clear and efficient internal communications Raise purchase orders with suppliers Manage the approved vendor system Maintain the asset register Maintain up-to-date licences and accreditations Manage the issue and tracking of staff PPE and equipment Ensure company equipment is maintained and calibrated as required Monitor staff training requirements and arrange training as needed Keep staff rotas and shift schedules up to date Book and manage staff accommodation and travel arrangements, including trains and flights Manage the company car fleet Manage HQ facilities and offices, including weekly and monthly checks and registers Order and manage office supplies Provide general administrative support to both UK and overseas operations Experience 3 years experience in a similar role Intermediate competency in MS Office including excel.
Aug 19, 2026
Full time
We seek an experienced, extremely well organised Business Administrator for our client in Haywards Heath. This role requires the role holder to provide accurate and efficient administrative support to the Head of Corporate Services, Head of Marketing and the wider team. Your task will be to ensure the smooth running of office operations and the coordination of marketing activities, and compliance following organisational procedures. Corporate Services Manage emails received through the company information email inbox, allocating actions and tracking progress Answer and direct switchboard calls Support clear and efficient internal communications Raise purchase orders with suppliers Manage the approved vendor system Maintain the asset register Maintain up-to-date licences and accreditations Manage the issue and tracking of staff PPE and equipment Ensure company equipment is maintained and calibrated as required Monitor staff training requirements and arrange training as needed Keep staff rotas and shift schedules up to date Book and manage staff accommodation and travel arrangements, including trains and flights Manage the company car fleet Manage HQ facilities and offices, including weekly and monthly checks and registers Order and manage office supplies Provide general administrative support to both UK and overseas operations Experience 3 years experience in a similar role Intermediate competency in MS Office including excel.
Head of Sales Salary: £75,000, discretionary bonus + additional benefits. Location: Hybrid working with regular engagement in London and across the UK Are you a commercially driven leader with the credibility and network to influence at the highest levels of the financial services sector? A leading and established Association has a brand-new opportunity available to join their successful collaborative team as Head of Sales. You will play a central role in expanding its reach, growing commercial income, and strengthening its impact across wealth management, investment services and financial advice. This is a highly visible business development role where you will shape and deliver a targeted sales strategy, engage senior decision-makers, and secure long-term value through meaningful membership growth. You will have free reign to focus purely on sales; there is no line management. About the role Reporting to the Chief Commercial Officer, you will lead new member acquisition activity, building a strong and well-qualified pipeline of prospective organisations. You will work collaboratively across policy, events, learning, membership, and communications teams to deliver a compelling and credible proposition to senior stakeholders. You will operate at board and executive level, with responsibility for converting high-value opportunities and strengthening the organisation's position across the sector. What you will be doing Focus on new member acquisition across priority segments within wealth management and advice Build and manage a high-quality pipeline, ensuring consistent conversion and follow-up Engage and influence senior stakeholders including CEOs and board-level decision-makers Work collaboratively with internal experts to shape compelling membership propositions Use sector insight, data and networks to identify and unlock new opportunities Lead negotiations and ensure commercial proposals are both competitive and sustainable Strengthen onboarding and contribute to long-term member engagement and retention What we are looking for Significant experience securing new business or delivering growth in financial services A strong network across wealth management, investment services and financial advice Proven ability to build and convert a pipeline through relationship-led, consultative selling Credibility and confidence engaging senior executives and decision-makers Commercial acumen with a focus on long-term value as well as income generation Strong communication, negotiation and presentation skills A collaborative approach, with the ability to work across multiple teams and stakeholders Data-driven mindset with experience using CRM systems and performance metrics High levels of emotional intelligence, curiosity and resilience Why join This is an opportunity to join a purpose-led organisation committed to improving financial wellbeing across the UK. You will play a key role in shaping its future growth, influence and sector impact, working alongside knowledgeable and passionate colleagues. Closing date: 4th Sept If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today! TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Aug 19, 2026
Full time
Head of Sales Salary: £75,000, discretionary bonus + additional benefits. Location: Hybrid working with regular engagement in London and across the UK Are you a commercially driven leader with the credibility and network to influence at the highest levels of the financial services sector? A leading and established Association has a brand-new opportunity available to join their successful collaborative team as Head of Sales. You will play a central role in expanding its reach, growing commercial income, and strengthening its impact across wealth management, investment services and financial advice. This is a highly visible business development role where you will shape and deliver a targeted sales strategy, engage senior decision-makers, and secure long-term value through meaningful membership growth. You will have free reign to focus purely on sales; there is no line management. About the role Reporting to the Chief Commercial Officer, you will lead new member acquisition activity, building a strong and well-qualified pipeline of prospective organisations. You will work collaboratively across policy, events, learning, membership, and communications teams to deliver a compelling and credible proposition to senior stakeholders. You will operate at board and executive level, with responsibility for converting high-value opportunities and strengthening the organisation's position across the sector. What you will be doing Focus on new member acquisition across priority segments within wealth management and advice Build and manage a high-quality pipeline, ensuring consistent conversion and follow-up Engage and influence senior stakeholders including CEOs and board-level decision-makers Work collaboratively with internal experts to shape compelling membership propositions Use sector insight, data and networks to identify and unlock new opportunities Lead negotiations and ensure commercial proposals are both competitive and sustainable Strengthen onboarding and contribute to long-term member engagement and retention What we are looking for Significant experience securing new business or delivering growth in financial services A strong network across wealth management, investment services and financial advice Proven ability to build and convert a pipeline through relationship-led, consultative selling Credibility and confidence engaging senior executives and decision-makers Commercial acumen with a focus on long-term value as well as income generation Strong communication, negotiation and presentation skills A collaborative approach, with the ability to work across multiple teams and stakeholders Data-driven mindset with experience using CRM systems and performance metrics High levels of emotional intelligence, curiosity and resilience Why join This is an opportunity to join a purpose-led organisation committed to improving financial wellbeing across the UK. You will play a key role in shaping its future growth, influence and sector impact, working alongside knowledgeable and passionate colleagues. Closing date: 4th Sept If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today! TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Business Development Support Officer Apprenticeship Training Provider Location: Hybrid - 1-2 days per week in the office (West Midlands or Oxfordshire) Salary: £26,000 - £30,000 per annum Bonus: Quarterly bonus linked to activity (calls made, appointments booked, vacancies generated and starts) Holidays: 25 days + bank holidays About the Role We are working with a growing apprenticeship training provider rated Good by Ofsted, who are looking to appoint a Sales Administrator / Business Development Support professional to join their commercial team. This is a fantastic opportunity for someone who enjoys research, outreach and relationship building, and who wants to play a key role in supporting business growth. You'll work closely with the Business Development Manager, providing hands on support across lead generation, employer outreach and appointment booking. The role offers variety, autonomy and the chance to develop commercially within the apprenticeship and skills sector. What You'll Be Doing Lead Research & Generation Research and identify potential employer leads across key markets, including: Identify the right decision makers and contacts within target organisations Outreach & Engagement Carry out targeted outreach via: Email LinkedIn Telephone (confidence picking up the phone is essential) Support LinkedIn activity and employer engagement Follow up responses and nurture early stage interest Appointment Booking & Sales Support Book qualified appointments and discovery calls for the Business Development Manager Support diary coordination and meeting preparation Track outreach activity, outcomes and progress within the CRM About You Previous experience in sales, marketing, recruitment or business development support Confident, proactive and comfortable speaking with employers Target focused Enjoys working closely as part of a small, fast moving team Keen to grow commercially and build a long term career Aligned with business goals and growth Experience in apprenticeships or training is helpful but not essential. Why Join? Hybrid working with flexibility Competitive salary plus performance related bonus Supportive, growing organisation Opportunity to develop within sales and employer engagement Role with genuine impact on business growth For more information please reach out to Simon Atkins at Pertemps on
Aug 19, 2026
Full time
Business Development Support Officer Apprenticeship Training Provider Location: Hybrid - 1-2 days per week in the office (West Midlands or Oxfordshire) Salary: £26,000 - £30,000 per annum Bonus: Quarterly bonus linked to activity (calls made, appointments booked, vacancies generated and starts) Holidays: 25 days + bank holidays About the Role We are working with a growing apprenticeship training provider rated Good by Ofsted, who are looking to appoint a Sales Administrator / Business Development Support professional to join their commercial team. This is a fantastic opportunity for someone who enjoys research, outreach and relationship building, and who wants to play a key role in supporting business growth. You'll work closely with the Business Development Manager, providing hands on support across lead generation, employer outreach and appointment booking. The role offers variety, autonomy and the chance to develop commercially within the apprenticeship and skills sector. What You'll Be Doing Lead Research & Generation Research and identify potential employer leads across key markets, including: Identify the right decision makers and contacts within target organisations Outreach & Engagement Carry out targeted outreach via: Email LinkedIn Telephone (confidence picking up the phone is essential) Support LinkedIn activity and employer engagement Follow up responses and nurture early stage interest Appointment Booking & Sales Support Book qualified appointments and discovery calls for the Business Development Manager Support diary coordination and meeting preparation Track outreach activity, outcomes and progress within the CRM About You Previous experience in sales, marketing, recruitment or business development support Confident, proactive and comfortable speaking with employers Target focused Enjoys working closely as part of a small, fast moving team Keen to grow commercially and build a long term career Aligned with business goals and growth Experience in apprenticeships or training is helpful but not essential. Why Join? Hybrid working with flexibility Competitive salary plus performance related bonus Supportive, growing organisation Opportunity to develop within sales and employer engagement Role with genuine impact on business growth For more information please reach out to Simon Atkins at Pertemps on
Fox Morris Group are currently looking to recruit a Administrator within the Temporary Accommodation Teamfor a long-term contract opportunity based in Newport, Isle of Wight. This is an excellent opportunity for someone with strong customer service, housing and administrative experience who is confident dealing directly with residents and managing a varied workload. The Role You will provide high-quality frontline customer service to residents within key worker accommodation, helping to ensure a positive and well-managed living experience. Working closely with the Marketing and Lettings Officer, you will support the complete resident journey, from initial enquiries and applications through to move-ins, tenancy administration and move-outs. Key Responsibilities Act as the first point of contact for residents and prospective tenants via telephone, email and reception. Provide advice on available accommodation and guide applicants through the application process. Coordinate move-in and move-out procedures. Complete Right to Rent checks and other required documentation. Support income collection and deposit administration. Maintain accurate tenant, property and occupancy information across housing systems. Process deposits, direct debits, invoices and other financial transactions. Liaise with colleagues and contractors regarding property maintenance and repairs. Ensure tenancy and accommodation processes are completed accurately and compliantly. Help maximise occupancy and ensure a smooth experience for residents. Essential Experience & Skills Strong customer service and communication skills. Good administrative experience with excellent attention to detail. Ability to confidently manage multiple enquiries and competing priorities. Strong IT and data-entry skills. Ability to communicate effectively with residents, colleagues and external stakeholders. Good problem-solving skills and a proactive approach. Knowledge of tenancy agreements, housing regulations and compliance requirements would be advantageous. Previous experience within Housing, Temporary Accommodation, Lettings, Property Management or a similar customer-facing environment would be beneficial. How to Apply If you would like to be considered, please respond with: An up-to-date CV Your availability / notice period The hourly rate you require
Aug 19, 2026
Contractor
Fox Morris Group are currently looking to recruit a Administrator within the Temporary Accommodation Teamfor a long-term contract opportunity based in Newport, Isle of Wight. This is an excellent opportunity for someone with strong customer service, housing and administrative experience who is confident dealing directly with residents and managing a varied workload. The Role You will provide high-quality frontline customer service to residents within key worker accommodation, helping to ensure a positive and well-managed living experience. Working closely with the Marketing and Lettings Officer, you will support the complete resident journey, from initial enquiries and applications through to move-ins, tenancy administration and move-outs. Key Responsibilities Act as the first point of contact for residents and prospective tenants via telephone, email and reception. Provide advice on available accommodation and guide applicants through the application process. Coordinate move-in and move-out procedures. Complete Right to Rent checks and other required documentation. Support income collection and deposit administration. Maintain accurate tenant, property and occupancy information across housing systems. Process deposits, direct debits, invoices and other financial transactions. Liaise with colleagues and contractors regarding property maintenance and repairs. Ensure tenancy and accommodation processes are completed accurately and compliantly. Help maximise occupancy and ensure a smooth experience for residents. Essential Experience & Skills Strong customer service and communication skills. Good administrative experience with excellent attention to detail. Ability to confidently manage multiple enquiries and competing priorities. Strong IT and data-entry skills. Ability to communicate effectively with residents, colleagues and external stakeholders. Good problem-solving skills and a proactive approach. Knowledge of tenancy agreements, housing regulations and compliance requirements would be advantageous. Previous experience within Housing, Temporary Accommodation, Lettings, Property Management or a similar customer-facing environment would be beneficial. How to Apply If you would like to be considered, please respond with: An up-to-date CV Your availability / notice period The hourly rate you require
Pertemps Specialist Division
Solihull, West Midlands
Business Development Support Officer Apprenticeship Training Provider Location: Hybrid - 1-2 days per week in the office (West Midlands or Oxfordshire) Salary: £26,000 - £28,000 per annum Bonus: Quarterly bonus linked to activity (calls made, appointments booked, vacancies generated and starts) Holidays: 25 days + bank holidays About the Role We are working with a growing apprenticeship training provider rated Good by Ofsted, who are looking to appoint a Sales Administrator / Business Development Support professional to join their commercial team. This is a fantastic opportunity for someone who enjoys research, outreach and relationship building, and who wants to play a key role in supporting business growth. You'll work closely with the Business Development Manager, providing hands on support across lead generation, employer outreach and appointment booking. The role offers variety, autonomy and the chance to develop commercially within the apprenticeship and skills sector. What You'll Be Doing Lead Research & Generation Research and identify potential employer leads across key markets, including: Identify the right decision makers and contacts within target organisations Outreach & Engagement Carry out targeted outreach via: Email LinkedIn Telephone (confidence picking up the phone is essential) Support LinkedIn activity and employer engagement Follow up responses and nurture early stage interest Appointment Booking & Sales Support Book qualified appointments and discovery calls for the Business Development Manager Support diary coordination and meeting preparation Track outreach activity, outcomes and progress within the CRM About You Previous experience in sales, marketing, recruitment or business development support Confident, proactive and comfortable speaking with employers Target focused Enjoys working closely as part of a small, fast moving team Keen to grow commercially and build a long term career Aligned with business goals and growth Experience in apprenticeships or training is helpful but not essential. Why Join? Hybrid working with flexibility Competitive salary plus performance related bonus Supportive, growing organisation Opportunity to develop within sales and employer engagement Role with genuine impact on business growth For more information please reach out to Simon Atkins at Pertemps on
Aug 19, 2026
Full time
Business Development Support Officer Apprenticeship Training Provider Location: Hybrid - 1-2 days per week in the office (West Midlands or Oxfordshire) Salary: £26,000 - £28,000 per annum Bonus: Quarterly bonus linked to activity (calls made, appointments booked, vacancies generated and starts) Holidays: 25 days + bank holidays About the Role We are working with a growing apprenticeship training provider rated Good by Ofsted, who are looking to appoint a Sales Administrator / Business Development Support professional to join their commercial team. This is a fantastic opportunity for someone who enjoys research, outreach and relationship building, and who wants to play a key role in supporting business growth. You'll work closely with the Business Development Manager, providing hands on support across lead generation, employer outreach and appointment booking. The role offers variety, autonomy and the chance to develop commercially within the apprenticeship and skills sector. What You'll Be Doing Lead Research & Generation Research and identify potential employer leads across key markets, including: Identify the right decision makers and contacts within target organisations Outreach & Engagement Carry out targeted outreach via: Email LinkedIn Telephone (confidence picking up the phone is essential) Support LinkedIn activity and employer engagement Follow up responses and nurture early stage interest Appointment Booking & Sales Support Book qualified appointments and discovery calls for the Business Development Manager Support diary coordination and meeting preparation Track outreach activity, outcomes and progress within the CRM About You Previous experience in sales, marketing, recruitment or business development support Confident, proactive and comfortable speaking with employers Target focused Enjoys working closely as part of a small, fast moving team Keen to grow commercially and build a long term career Aligned with business goals and growth Experience in apprenticeships or training is helpful but not essential. Why Join? Hybrid working with flexibility Competitive salary plus performance related bonus Supportive, growing organisation Opportunity to develop within sales and employer engagement Role with genuine impact on business growth For more information please reach out to Simon Atkins at Pertemps on
As a Marketing Officer specialising in international marketing, you will support the planning and delivery of campaigns that attract and engage a global audience. Based in Manchester, your work will contribute to the smooth running of promotional activities for a not-for-profit organisation. Client Details A not-for-profit organisation based in Manchester, operating within the marketing and agency sector. Description Support the Marketing Manager/Senior Marketing Manager in the development and delivery of strategic marketing activities, ensuring campaigns align with wider organisational objectives. Lead on key marketing projects, managing cross-functional teams and stakeholders to ensure successful delivery within agreed timescales and budgets. Manage the development and production of marketing materials across multiple channels, ensuring consistency with brand guidelines and that content is tailored to target audiences and markets. Produce high-quality marketing collateral, including copywriting, content management, design briefing, and the procurement and management of external suppliers and agencies. Plan, implement, and optimise digital marketing campaigns, including search engine optimisation (SEO), pay-per-click (PPC), display advertising, and other digital acquisition channels. Monitor, analyse, and report on marketing performance, presenting regular updates and campaign insights to senior stakeholders and making recommendations based on results. Support the effective use of project management, workflow, and approval processes to ensure consistency, efficiency, and quality across marketing activity. Collaborate with colleagues across multiple departments, attending project meetings and sharing best practice to maximise resources and expertise. Manage elements of the marketing budget, ensuring cost-effective delivery, tracking expenditure, and demonstrating return on investment through performance reporting. Develop and maintain a suite of marketing resources and toolkits, including advertising templates, imagery, video assets, key messaging, and campaign materials for internal and external stakeholders. Support the ongoing management and optimisation of website content through the content management system (CMS), ensuring content remains accurate, engaging, and user-focused. Monitor website performance and user engagement, making recommendations to improve digital effectiveness and customer journeys. Plan and coordinate advertising activity across relevant channels, ensuring campaigns comply with brand guidelines and are evaluated against agreed objectives. Support customer conversion and engagement activity through targeted marketing campaigns, data analysis, market research, and customer relationship management (CRM) initiatives. Act as a source of marketing expertise within the organisation, supporting knowledge sharing, staff development, and the creation of guidance and training materials where required. Build and maintain strong relationships across the organisation to increase awareness of marketing services and encourage collaborative working. Profile A successful Marketing Officer should have: Experience in creating and managing international marketing campaigns. Strong communication and content creation skills. Knowledge of global audience engagement strategies. Ability to work collaboratively with internal and external stakeholders. Analytical skills to assess campaign performance and make data-driven decisions. Organisational skills to manage multiple projects effectively. Ability to commute to Manchester. Job Offer Salary ranging from 35,000+ dependent on the level of experience. Fixed-term contract opportunity. Based in Manchester with a focus on international marketing. Potential for professional growth within the not-for-profit sector. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 18, 2026
Contractor
As a Marketing Officer specialising in international marketing, you will support the planning and delivery of campaigns that attract and engage a global audience. Based in Manchester, your work will contribute to the smooth running of promotional activities for a not-for-profit organisation. Client Details A not-for-profit organisation based in Manchester, operating within the marketing and agency sector. Description Support the Marketing Manager/Senior Marketing Manager in the development and delivery of strategic marketing activities, ensuring campaigns align with wider organisational objectives. Lead on key marketing projects, managing cross-functional teams and stakeholders to ensure successful delivery within agreed timescales and budgets. Manage the development and production of marketing materials across multiple channels, ensuring consistency with brand guidelines and that content is tailored to target audiences and markets. Produce high-quality marketing collateral, including copywriting, content management, design briefing, and the procurement and management of external suppliers and agencies. Plan, implement, and optimise digital marketing campaigns, including search engine optimisation (SEO), pay-per-click (PPC), display advertising, and other digital acquisition channels. Monitor, analyse, and report on marketing performance, presenting regular updates and campaign insights to senior stakeholders and making recommendations based on results. Support the effective use of project management, workflow, and approval processes to ensure consistency, efficiency, and quality across marketing activity. Collaborate with colleagues across multiple departments, attending project meetings and sharing best practice to maximise resources and expertise. Manage elements of the marketing budget, ensuring cost-effective delivery, tracking expenditure, and demonstrating return on investment through performance reporting. Develop and maintain a suite of marketing resources and toolkits, including advertising templates, imagery, video assets, key messaging, and campaign materials for internal and external stakeholders. Support the ongoing management and optimisation of website content through the content management system (CMS), ensuring content remains accurate, engaging, and user-focused. Monitor website performance and user engagement, making recommendations to improve digital effectiveness and customer journeys. Plan and coordinate advertising activity across relevant channels, ensuring campaigns comply with brand guidelines and are evaluated against agreed objectives. Support customer conversion and engagement activity through targeted marketing campaigns, data analysis, market research, and customer relationship management (CRM) initiatives. Act as a source of marketing expertise within the organisation, supporting knowledge sharing, staff development, and the creation of guidance and training materials where required. Build and maintain strong relationships across the organisation to increase awareness of marketing services and encourage collaborative working. Profile A successful Marketing Officer should have: Experience in creating and managing international marketing campaigns. Strong communication and content creation skills. Knowledge of global audience engagement strategies. Ability to work collaboratively with internal and external stakeholders. Analytical skills to assess campaign performance and make data-driven decisions. Organisational skills to manage multiple projects effectively. Ability to commute to Manchester. Job Offer Salary ranging from 35,000+ dependent on the level of experience. Fixed-term contract opportunity. Based in Manchester with a focus on international marketing. Potential for professional growth within the not-for-profit sector. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Chief Marketing Officer - B2C - Perm - London (hybrid) - £180K- £240K DOE + bonus Our client is a rapidly growing B2C international group with a portfolio across multiple global markets With an ambitious vision , the organisation is now seeking an exceptional Chief Marketing Officer to lead its global marketing and communications strategy. This is a highly influential Group-level position for a commercially minded, digitally fluent marketing leader who can combine brand, creative, performance marketing, communications and growth. You will shape the global Group marketing agenda while working closely with senior executives and marketing leaders across individual markets. The Role As Chief Marketing Officer, you will define and deliver the overarching marketing and brand strategy, ensuring a strong and consistent global proposition while allowing individual markets to adapt to local audiences. You will lead a global marketing and communications function and act as a key strategic partner to the executive leadership team, supporting growth, customer acquisition , market expansion and reputation. Key responsibilities Develop and deliver a group-wide brand and marketing strategy across a diverse international portfolio. Partner with individual brands to translate group strategy into customers acquisition and revenue growth. Lead digital, performance marketing, creative and marketing operations across the group. Drive exceptional brand storytelling and creative output across multiple channels and markets. Lead, inspire and develop a large, international and culturally diverse marketing team. Oversee global communications, PR, internal communications and executive positioning. Lead communications and reputation management during complex or high-profile situations. Champion marketing innovation, data-led decision making and continuous optimisation. Work closely with senior leadership on growth opportunities, market entry and new programme launches. Build strong relationships across internal facing teams. Manage relationships with agencies, media, external partners and industry stakeholders. Own significant marketing budgets, ensuring strong ROI and commercial accountability. Use customer, market and campaign data to identify opportunities and optimise performance. Develop talent, succession planning and capability across the wider marketing and communications function. About You We are looking for a proven senior marketing leader who thrives in complex, international and multi-brand environments. You will ideally bring: 10+ years' senior B2C marketing leadership experience , from a complex global organisation. A strong track record of developing and managing multi-brand strategies across international markets. Experience operating at Group, C-suite or equivalent senior leadership level. A strong blend of brand, digital, performance and commercial marketing expertise. Experience leading large, international and cross-cultural teams. A creative mindset with a proven ability to develop compelling brand propositions, campaigns and storytelling. Significant experience across communications, PR, media relations, crisis communications and executive communications. Strong understanding of CRM, marketing automation, analytics and digital optimisation. Exceptional stakeholder management skills and the ability to influence at executive and board level. Strong commercial judgement and the ability to connect marketing investment with measurable business outcomes. A degree in Marketing, Business or a related discipline; postgraduate qualifications/MBA would be advantageous. Why Join? This is an opportunity to join an ambitious, international organisation set on market disruption. You will have the opportunity to: Shape the marketing strategy of a substantial international group. Lead transformation across a complex multi-brand environment. Work with senior executives and leaders across multiple countries. Influence both global brand direction and commercial growth. Lead a talented international marketing and communications function. Make a genuine impact on an organisation focused on improving lives.
Aug 18, 2026
Full time
Chief Marketing Officer - B2C - Perm - London (hybrid) - £180K- £240K DOE + bonus Our client is a rapidly growing B2C international group with a portfolio across multiple global markets With an ambitious vision , the organisation is now seeking an exceptional Chief Marketing Officer to lead its global marketing and communications strategy. This is a highly influential Group-level position for a commercially minded, digitally fluent marketing leader who can combine brand, creative, performance marketing, communications and growth. You will shape the global Group marketing agenda while working closely with senior executives and marketing leaders across individual markets. The Role As Chief Marketing Officer, you will define and deliver the overarching marketing and brand strategy, ensuring a strong and consistent global proposition while allowing individual markets to adapt to local audiences. You will lead a global marketing and communications function and act as a key strategic partner to the executive leadership team, supporting growth, customer acquisition , market expansion and reputation. Key responsibilities Develop and deliver a group-wide brand and marketing strategy across a diverse international portfolio. Partner with individual brands to translate group strategy into customers acquisition and revenue growth. Lead digital, performance marketing, creative and marketing operations across the group. Drive exceptional brand storytelling and creative output across multiple channels and markets. Lead, inspire and develop a large, international and culturally diverse marketing team. Oversee global communications, PR, internal communications and executive positioning. Lead communications and reputation management during complex or high-profile situations. Champion marketing innovation, data-led decision making and continuous optimisation. Work closely with senior leadership on growth opportunities, market entry and new programme launches. Build strong relationships across internal facing teams. Manage relationships with agencies, media, external partners and industry stakeholders. Own significant marketing budgets, ensuring strong ROI and commercial accountability. Use customer, market and campaign data to identify opportunities and optimise performance. Develop talent, succession planning and capability across the wider marketing and communications function. About You We are looking for a proven senior marketing leader who thrives in complex, international and multi-brand environments. You will ideally bring: 10+ years' senior B2C marketing leadership experience , from a complex global organisation. A strong track record of developing and managing multi-brand strategies across international markets. Experience operating at Group, C-suite or equivalent senior leadership level. A strong blend of brand, digital, performance and commercial marketing expertise. Experience leading large, international and cross-cultural teams. A creative mindset with a proven ability to develop compelling brand propositions, campaigns and storytelling. Significant experience across communications, PR, media relations, crisis communications and executive communications. Strong understanding of CRM, marketing automation, analytics and digital optimisation. Exceptional stakeholder management skills and the ability to influence at executive and board level. Strong commercial judgement and the ability to connect marketing investment with measurable business outcomes. A degree in Marketing, Business or a related discipline; postgraduate qualifications/MBA would be advantageous. Why Join? This is an opportunity to join an ambitious, international organisation set on market disruption. You will have the opportunity to: Shape the marketing strategy of a substantial international group. Lead transformation across a complex multi-brand environment. Work with senior executives and leaders across multiple countries. Influence both global brand direction and commercial growth. Lead a talented international marketing and communications function. Make a genuine impact on an organisation focused on improving lives.
We are very pleased to be working alongside our client on an exclusive agency basis as they seek to expand their team within their busy office in central Haywards Heath. Administration Assistant Haywards Heath with parking available nearby and a short walk from the station area. Full time permanent role - Monday - Friday (Apply online only). Fully office based role. Salary £27000 plus very good all round company benefits, including private health insurance after successful completion of the probationary period This is an excellent opportunity to work within a progressive and modern employer The role - Administration Assistant This is a varied Administration Officer role with a growing business. Ideal for someone with previous office admin experience and good computer skills who enjoys being the central point of coordination for office operations, compliance, purchasing, travel arrangements and marketing support. The successful candidate will be very organised, proactive and comfortable managing multiple priorities in a busy and fast-paced environment. Duties will include: General administration Office and facilities co-ordination Purchasing and supplier administration Dealing with compliance records Making travel and accommodation bookings for staff. Fleet and equipment management CRM and marketing administration Event and campaign support The successful person will be responsible for ensuring the office runs smoothly while maintaining accurate records, systems and documentation. Experience, competencies and knowledge required: GCSE s or equivalent in Maths and English Office administration experience Good Microsoft Office / computer skills Excellent organisation and accuracy levels along with professional communication skills Ability to manage multiple tasks and priorities simultaneously For more information regarding this new and exciting Administration Assistant opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Aug 18, 2026
Full time
We are very pleased to be working alongside our client on an exclusive agency basis as they seek to expand their team within their busy office in central Haywards Heath. Administration Assistant Haywards Heath with parking available nearby and a short walk from the station area. Full time permanent role - Monday - Friday (Apply online only). Fully office based role. Salary £27000 plus very good all round company benefits, including private health insurance after successful completion of the probationary period This is an excellent opportunity to work within a progressive and modern employer The role - Administration Assistant This is a varied Administration Officer role with a growing business. Ideal for someone with previous office admin experience and good computer skills who enjoys being the central point of coordination for office operations, compliance, purchasing, travel arrangements and marketing support. The successful candidate will be very organised, proactive and comfortable managing multiple priorities in a busy and fast-paced environment. Duties will include: General administration Office and facilities co-ordination Purchasing and supplier administration Dealing with compliance records Making travel and accommodation bookings for staff. Fleet and equipment management CRM and marketing administration Event and campaign support The successful person will be responsible for ensuring the office runs smoothly while maintaining accurate records, systems and documentation. Experience, competencies and knowledge required: GCSE s or equivalent in Maths and English Office administration experience Good Microsoft Office / computer skills Excellent organisation and accuracy levels along with professional communication skills Ability to manage multiple tasks and priorities simultaneously For more information regarding this new and exciting Administration Assistant opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Product & Customer Experience Officer Location: Moorgate, London Salary: 35,000 - 40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This is an exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain points and opportunities for improvement. Working closely with teams across Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance, you will turn data and customer feedback into meaningful recommendations that support better customer outcomes and business performance. Key Responsibilities Analyse customer feedback, survey results and customer experience data to identify trends, pain points and opportunities for improvement. Monitor and report on key customer satisfaction measures, including NPS, CSAT and Customer Effort Score (CES) . Develop actionable insights and recommendations to support product enhancements, service improvements and process optimisation. Support customer listening programmes, satisfaction surveys and Voice of Customer initiatives. Analyse customer journeys and behaviours to identify opportunities to improve satisfaction, loyalty and retention. Prepare insightful reports, dashboards and presentations for stakeholders and senior management. Conduct market research, competitor analysis, market sizing and pricing analysis to support product strategy. Develop and monitor product KPIs, helping teams understand product performance, usage and profitability. Identify opportunities for process improvement, automation and greater operational efficiency. Work collaboratively with Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance teams. Support marketing and brand initiatives, including digital campaigns, website and social media activity, customer communications and marketing collateral. Use data and customer insights to support customer engagement and brand development initiatives. About You We are looking for someone with experience in customer experience, customer insights, customer satisfaction measurement, market research or business analytics . You will ideally have: Experience designing, managing and analysing customer satisfaction surveys, including NPS, CSAT, CES and Voice of Customer programmes. Strong analytical skills and the ability to turn complex datasets and customer feedback into clear, actionable business insights. Experience analysing customer journeys, customer behaviour and satisfaction metrics. Experience presenting insights and recommendations to senior stakeholders. Strong stakeholder management and cross-functional collaboration skills. Experience using tools such as Excel, Power BI, Tableau, Qualtrics, Medallia or similar . Experience monitoring customer satisfaction KPIs and identifying root causes of customer issues. Experience with external customer ratings, industry benchmarks or customer reputation metrics would be advantageous. Financial services or other regulated-industry experience is preferred. Skills & Personal Attributes You will be: Analytical and commercially minded , with strong critical-thinking skills. Customer-focused , with a genuine interest in improving customer outcomes. An excellent communicator , able to explain complex information clearly to technical and non-technical audiences. Collaborative , with the ability to build effective relationships across multiple teams. Organised and results-oriented , able to manage multiple priorities and deliver high-quality work to agreed deadlines. Proactive and accountable , taking ownership and driving initiatives through to completion. Strategic in your thinking , able to connect customer insights and data with wider business objectives. Education A Bachelor's degree in Business Analytics, Computer Science, Engineering, Economics, Business or a related discipline is preferred, with a strong foundation in quantitative methods and data analytics. A Master's degree in a relevant subject would be advantageous. What We Offer This is a permanent opportunity based at our Moorgate office in London , with a salary of 35,000 - 40,000 per annum . Please note: this role is fully office-based, and the successful candidate will be expected to work from the office five days per week. If you are passionate about customer experience, data-driven decision-making and continuous improvement, we would love to hear from you.
Aug 18, 2026
Full time
Product & Customer Experience Officer Location: Moorgate, London Salary: 35,000 - 40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This is an exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain points and opportunities for improvement. Working closely with teams across Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance, you will turn data and customer feedback into meaningful recommendations that support better customer outcomes and business performance. Key Responsibilities Analyse customer feedback, survey results and customer experience data to identify trends, pain points and opportunities for improvement. Monitor and report on key customer satisfaction measures, including NPS, CSAT and Customer Effort Score (CES) . Develop actionable insights and recommendations to support product enhancements, service improvements and process optimisation. Support customer listening programmes, satisfaction surveys and Voice of Customer initiatives. Analyse customer journeys and behaviours to identify opportunities to improve satisfaction, loyalty and retention. Prepare insightful reports, dashboards and presentations for stakeholders and senior management. Conduct market research, competitor analysis, market sizing and pricing analysis to support product strategy. Develop and monitor product KPIs, helping teams understand product performance, usage and profitability. Identify opportunities for process improvement, automation and greater operational efficiency. Work collaboratively with Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance teams. Support marketing and brand initiatives, including digital campaigns, website and social media activity, customer communications and marketing collateral. Use data and customer insights to support customer engagement and brand development initiatives. About You We are looking for someone with experience in customer experience, customer insights, customer satisfaction measurement, market research or business analytics . You will ideally have: Experience designing, managing and analysing customer satisfaction surveys, including NPS, CSAT, CES and Voice of Customer programmes. Strong analytical skills and the ability to turn complex datasets and customer feedback into clear, actionable business insights. Experience analysing customer journeys, customer behaviour and satisfaction metrics. Experience presenting insights and recommendations to senior stakeholders. Strong stakeholder management and cross-functional collaboration skills. Experience using tools such as Excel, Power BI, Tableau, Qualtrics, Medallia or similar . Experience monitoring customer satisfaction KPIs and identifying root causes of customer issues. Experience with external customer ratings, industry benchmarks or customer reputation metrics would be advantageous. Financial services or other regulated-industry experience is preferred. Skills & Personal Attributes You will be: Analytical and commercially minded , with strong critical-thinking skills. Customer-focused , with a genuine interest in improving customer outcomes. An excellent communicator , able to explain complex information clearly to technical and non-technical audiences. Collaborative , with the ability to build effective relationships across multiple teams. Organised and results-oriented , able to manage multiple priorities and deliver high-quality work to agreed deadlines. Proactive and accountable , taking ownership and driving initiatives through to completion. Strategic in your thinking , able to connect customer insights and data with wider business objectives. Education A Bachelor's degree in Business Analytics, Computer Science, Engineering, Economics, Business or a related discipline is preferred, with a strong foundation in quantitative methods and data analytics. A Master's degree in a relevant subject would be advantageous. What We Offer This is a permanent opportunity based at our Moorgate office in London , with a salary of 35,000 - 40,000 per annum . Please note: this role is fully office-based, and the successful candidate will be expected to work from the office five days per week. If you are passionate about customer experience, data-driven decision-making and continuous improvement, we would love to hear from you.
Great Places Housing Association
Knutsford, Cheshire
As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check.
Aug 18, 2026
Full time
As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check.
Salesforce CRM and Data Officer We are seeking an experienced Salesforce professional to improve supporter data, reporting and insight for an international climate charity. Position: CRM and Data Officer Salary: £28,000 to £36,000 per year Hours: Full time, 37.5 hours per week Location: Remote, with occasional travel to London and Cornwall Closing date: 10 September 2026. The vacancy may close early if sufficient suitable applications are received. About the role As Salesforce CRM and Data Officer, you will manage and improve the organisation's Salesforce system, helping colleagues use data effectively and deliver an excellent supporter experience. Acting as the main point of contact for Salesforce, you will provide day-to-day support, maintain accurate supporter records and develop reports and dashboards that inform fundraising and marketing decisions. Key responsibilities include: Managing Salesforce configuration, users, permissions, supporter records, campaigns and fundraising processes Providing Salesforce support, guidance, training and documentation Maintaining data quality through cleansing, deduplication and regular checks Creating reports and dashboards for different teams and audiences Analysing supporter and campaign data to identify giving trends and provide actionable insight Supporting integrations and data flows between Salesforce and third-party systems Overseeing analytics and tracking tools, including Google Analytics, Tag Manager and website reporting Managing data protection enquiries and supporting GDPR-compliant contact preferences Supporting accurate Gift Aid processes and claims Identifying opportunities to simplify systems and improve processes About you You will be a confident Salesforce professional who can combine technical CRM administration with data analysis, reporting and excellent internal support. You will need: At least two years' recent, hands-on Salesforce administration experience Experience managing users, permissions, records, campaigns and routine configuration Experience creating Salesforce reports and dashboards Advanced Excel skills and the ability to interpret data and identify trends Experience maintaining supporter, donor, customer or membership data Experience improving data quality and resolving day-to-day CRM issues An understanding of GDPR, data privacy and contact preference management The ability to explain technical information clearly to non-technical colleagues Strong problem-solving, organisation and stakeholder management skills Experience of fundraising data, Gift Aid processes, Salesforce Nonprofit Success Pack or Nonprofit Cloud would be an advantage. About the organisation You will join an international climate charity that works alongside Indigenous and local communities to protect rainforests across the Amazon, Congo and Papua New Guinea. The organisation supports communities to strengthen their livelihoods, health, education and resilience. This includes providing direct, unconditional funding, enabling communities to decide how best to improve their quality of life and protect their land from illegal logging and exploitation. Benefits include flexible working, an employee assistance programme, a learning and development budget, enhanced leave policies, volunteering time and payroll giving. The organisation welcomes applications from people of all backgrounds. Offers are subject to satisfactory references and appropriate screening checks. Applicants must already have the legal right to live and work in the UK, as visa sponsorship is unavailable. Other roles you may have experience of could include: Salesforce Administrator, CRM Manager, Supporter Data Manager, Fundraising Data Manager, Database Manager, CRM and Insight Manager, Fundraising Systems Manager or Salesforce Data Manager. Please note this role is advertised by the recruitment agency acting on behalf of the client, NFP People.
Aug 18, 2026
Full time
Salesforce CRM and Data Officer We are seeking an experienced Salesforce professional to improve supporter data, reporting and insight for an international climate charity. Position: CRM and Data Officer Salary: £28,000 to £36,000 per year Hours: Full time, 37.5 hours per week Location: Remote, with occasional travel to London and Cornwall Closing date: 10 September 2026. The vacancy may close early if sufficient suitable applications are received. About the role As Salesforce CRM and Data Officer, you will manage and improve the organisation's Salesforce system, helping colleagues use data effectively and deliver an excellent supporter experience. Acting as the main point of contact for Salesforce, you will provide day-to-day support, maintain accurate supporter records and develop reports and dashboards that inform fundraising and marketing decisions. Key responsibilities include: Managing Salesforce configuration, users, permissions, supporter records, campaigns and fundraising processes Providing Salesforce support, guidance, training and documentation Maintaining data quality through cleansing, deduplication and regular checks Creating reports and dashboards for different teams and audiences Analysing supporter and campaign data to identify giving trends and provide actionable insight Supporting integrations and data flows between Salesforce and third-party systems Overseeing analytics and tracking tools, including Google Analytics, Tag Manager and website reporting Managing data protection enquiries and supporting GDPR-compliant contact preferences Supporting accurate Gift Aid processes and claims Identifying opportunities to simplify systems and improve processes About you You will be a confident Salesforce professional who can combine technical CRM administration with data analysis, reporting and excellent internal support. You will need: At least two years' recent, hands-on Salesforce administration experience Experience managing users, permissions, records, campaigns and routine configuration Experience creating Salesforce reports and dashboards Advanced Excel skills and the ability to interpret data and identify trends Experience maintaining supporter, donor, customer or membership data Experience improving data quality and resolving day-to-day CRM issues An understanding of GDPR, data privacy and contact preference management The ability to explain technical information clearly to non-technical colleagues Strong problem-solving, organisation and stakeholder management skills Experience of fundraising data, Gift Aid processes, Salesforce Nonprofit Success Pack or Nonprofit Cloud would be an advantage. About the organisation You will join an international climate charity that works alongside Indigenous and local communities to protect rainforests across the Amazon, Congo and Papua New Guinea. The organisation supports communities to strengthen their livelihoods, health, education and resilience. This includes providing direct, unconditional funding, enabling communities to decide how best to improve their quality of life and protect their land from illegal logging and exploitation. Benefits include flexible working, an employee assistance programme, a learning and development budget, enhanced leave policies, volunteering time and payroll giving. The organisation welcomes applications from people of all backgrounds. Offers are subject to satisfactory references and appropriate screening checks. Applicants must already have the legal right to live and work in the UK, as visa sponsorship is unavailable. Other roles you may have experience of could include: Salesforce Administrator, CRM Manager, Supporter Data Manager, Fundraising Data Manager, Database Manager, CRM and Insight Manager, Fundraising Systems Manager or Salesforce Data Manager. Please note this role is advertised by the recruitment agency acting on behalf of the client, NFP People.
Salesforce CRM and Data Officer We are seeking an experienced Salesforce professional to improve supporter data, reporting and insight for an international climate charity. Position: CRM and Data Officer Salary: £28,000 to £36,000 per year Hours: Full time, 37.5 hours per week Location: Remote, with occasional travel to London and Cornwall Closing date: 10 September 2026. The vacancy may close early if sufficient suitable applications are received. About the role As Salesforce CRM and Data Officer, you will manage and improve the organisation's Salesforce system, helping colleagues use data effectively and deliver an excellent supporter experience. Acting as the main point of contact for Salesforce, you will provide day-to-day support, maintain accurate supporter records and develop reports and dashboards that inform fundraising and marketing decisions. Key responsibilities include: Managing Salesforce configuration, users, permissions, supporter records, campaigns and fundraising processes Providing Salesforce support, guidance, training and documentation Maintaining data quality through cleansing, deduplication and regular checks Creating reports and dashboards for different teams and audiences Analysing supporter and campaign data to identify giving trends and provide actionable insight Supporting integrations and data flows between Salesforce and third-party systems Overseeing analytics and tracking tools, including Google Analytics, Tag Manager and website reporting Managing data protection enquiries and supporting GDPR-compliant contact preferences Supporting accurate Gift Aid processes and claims Identifying opportunities to simplify systems and improve processes About you You will be a confident Salesforce professional who can combine technical CRM administration with data analysis, reporting and excellent internal support. You will need: At least two years' recent, hands-on Salesforce administration experience Experience managing users, permissions, records, campaigns and routine configuration Experience creating Salesforce reports and dashboards Advanced Excel skills and the ability to interpret data and identify trends Experience maintaining supporter, donor, customer or membership data Experience improving data quality and resolving day-to-day CRM issues An understanding of GDPR, data privacy and contact preference management The ability to explain technical information clearly to non-technical colleagues Strong problem-solving, organisation and stakeholder management skills Experience of fundraising data, Gift Aid processes, Salesforce Nonprofit Success Pack or Nonprofit Cloud would be an advantage. About the organisation You will join an international climate charity that works alongside Indigenous and local communities to protect rainforests across the Amazon, Congo and Papua New Guinea. The organisation supports communities to strengthen their livelihoods, health, education and resilience. This includes providing direct, unconditional funding, enabling communities to decide how best to improve their quality of life and protect their land from illegal logging and exploitation. Benefits include flexible working, an employee assistance programme, a learning and development budget, enhanced leave policies, volunteering time and payroll giving. The organisation welcomes applications from people of all backgrounds. Offers are subject to satisfactory references and appropriate screening checks. Applicants must already have the legal right to live and work in the UK, as visa sponsorship is unavailable. Other roles you may have experience of could include: Salesforce Administrator, CRM Manager, Supporter Data Manager, Fundraising Data Manager, Database Manager, CRM and Insight Manager, Fundraising Systems Manager or Salesforce Data Manager. Please note this role is advertised by the recruitment agency acting on behalf of the client, NFP People.
Aug 18, 2026
Full time
Salesforce CRM and Data Officer We are seeking an experienced Salesforce professional to improve supporter data, reporting and insight for an international climate charity. Position: CRM and Data Officer Salary: £28,000 to £36,000 per year Hours: Full time, 37.5 hours per week Location: Remote, with occasional travel to London and Cornwall Closing date: 10 September 2026. The vacancy may close early if sufficient suitable applications are received. About the role As Salesforce CRM and Data Officer, you will manage and improve the organisation's Salesforce system, helping colleagues use data effectively and deliver an excellent supporter experience. Acting as the main point of contact for Salesforce, you will provide day-to-day support, maintain accurate supporter records and develop reports and dashboards that inform fundraising and marketing decisions. Key responsibilities include: Managing Salesforce configuration, users, permissions, supporter records, campaigns and fundraising processes Providing Salesforce support, guidance, training and documentation Maintaining data quality through cleansing, deduplication and regular checks Creating reports and dashboards for different teams and audiences Analysing supporter and campaign data to identify giving trends and provide actionable insight Supporting integrations and data flows between Salesforce and third-party systems Overseeing analytics and tracking tools, including Google Analytics, Tag Manager and website reporting Managing data protection enquiries and supporting GDPR-compliant contact preferences Supporting accurate Gift Aid processes and claims Identifying opportunities to simplify systems and improve processes About you You will be a confident Salesforce professional who can combine technical CRM administration with data analysis, reporting and excellent internal support. You will need: At least two years' recent, hands-on Salesforce administration experience Experience managing users, permissions, records, campaigns and routine configuration Experience creating Salesforce reports and dashboards Advanced Excel skills and the ability to interpret data and identify trends Experience maintaining supporter, donor, customer or membership data Experience improving data quality and resolving day-to-day CRM issues An understanding of GDPR, data privacy and contact preference management The ability to explain technical information clearly to non-technical colleagues Strong problem-solving, organisation and stakeholder management skills Experience of fundraising data, Gift Aid processes, Salesforce Nonprofit Success Pack or Nonprofit Cloud would be an advantage. About the organisation You will join an international climate charity that works alongside Indigenous and local communities to protect rainforests across the Amazon, Congo and Papua New Guinea. The organisation supports communities to strengthen their livelihoods, health, education and resilience. This includes providing direct, unconditional funding, enabling communities to decide how best to improve their quality of life and protect their land from illegal logging and exploitation. Benefits include flexible working, an employee assistance programme, a learning and development budget, enhanced leave policies, volunteering time and payroll giving. The organisation welcomes applications from people of all backgrounds. Offers are subject to satisfactory references and appropriate screening checks. Applicants must already have the legal right to live and work in the UK, as visa sponsorship is unavailable. Other roles you may have experience of could include: Salesforce Administrator, CRM Manager, Supporter Data Manager, Fundraising Data Manager, Database Manager, CRM and Insight Manager, Fundraising Systems Manager or Salesforce Data Manager. Please note this role is advertised by the recruitment agency acting on behalf of the client, NFP People.
Salesforce CRM and Data Officer We are seeking an experienced Salesforce professional to improve supporter data, reporting and insight for an international climate charity. Position: CRM and Data Officer Salary: £28,000 to £36,000 per year Hours: Full time, 37.5 hours per week Location: Remote, with occasional travel to London and Cornwall Closing date: 10 September 2026. The vacancy may close early if sufficient suitable applications are received. About the role As Salesforce CRM and Data Officer, you will manage and improve the organisation's Salesforce system, helping colleagues use data effectively and deliver an excellent supporter experience. Acting as the main point of contact for Salesforce, you will provide day-to-day support, maintain accurate supporter records and develop reports and dashboards that inform fundraising and marketing decisions. Key responsibilities include: Managing Salesforce configuration, users, permissions, supporter records, campaigns and fundraising processes Providing Salesforce support, guidance, training and documentation Maintaining data quality through cleansing, deduplication and regular checks Creating reports and dashboards for different teams and audiences Analysing supporter and campaign data to identify giving trends and provide actionable insight Supporting integrations and data flows between Salesforce and third-party systems Overseeing analytics and tracking tools, including Google Analytics, Tag Manager and website reporting Managing data protection enquiries and supporting GDPR-compliant contact preferences Supporting accurate Gift Aid processes and claims Identifying opportunities to simplify systems and improve processes About you You will be a confident Salesforce professional who can combine technical CRM administration with data analysis, reporting and excellent internal support. You will need: At least two years' recent, hands-on Salesforce administration experience Experience managing users, permissions, records, campaigns and routine configuration Experience creating Salesforce reports and dashboards Advanced Excel skills and the ability to interpret data and identify trends Experience maintaining supporter, donor, customer or membership data Experience improving data quality and resolving day-to-day CRM issues An understanding of GDPR, data privacy and contact preference management The ability to explain technical information clearly to non-technical colleagues Strong problem-solving, organisation and stakeholder management skills Experience of fundraising data, Gift Aid processes, Salesforce Nonprofit Success Pack or Nonprofit Cloud would be an advantage. About the organisation You will join an international climate charity that works alongside Indigenous and local communities to protect rainforests across the Amazon, Congo and Papua New Guinea. The organisation supports communities to strengthen their livelihoods, health, education and resilience. This includes providing direct, unconditional funding, enabling communities to decide how best to improve their quality of life and protect their land from illegal logging and exploitation. Benefits include flexible working, an employee assistance programme, a learning and development budget, enhanced leave policies, volunteering time and payroll giving. The organisation welcomes applications from people of all backgrounds. Offers are subject to satisfactory references and appropriate screening checks. Applicants must already have the legal right to live and work in the UK, as visa sponsorship is unavailable. Other roles you may have experience of could include: Salesforce Administrator, CRM Manager, Supporter Data Manager, Fundraising Data Manager, Database Manager, CRM and Insight Manager, Fundraising Systems Manager or Salesforce Data Manager. Please note this role is advertised by the recruitment agency acting on behalf of the client, NFP People.
Aug 18, 2026
Full time
Salesforce CRM and Data Officer We are seeking an experienced Salesforce professional to improve supporter data, reporting and insight for an international climate charity. Position: CRM and Data Officer Salary: £28,000 to £36,000 per year Hours: Full time, 37.5 hours per week Location: Remote, with occasional travel to London and Cornwall Closing date: 10 September 2026. The vacancy may close early if sufficient suitable applications are received. About the role As Salesforce CRM and Data Officer, you will manage and improve the organisation's Salesforce system, helping colleagues use data effectively and deliver an excellent supporter experience. Acting as the main point of contact for Salesforce, you will provide day-to-day support, maintain accurate supporter records and develop reports and dashboards that inform fundraising and marketing decisions. Key responsibilities include: Managing Salesforce configuration, users, permissions, supporter records, campaigns and fundraising processes Providing Salesforce support, guidance, training and documentation Maintaining data quality through cleansing, deduplication and regular checks Creating reports and dashboards for different teams and audiences Analysing supporter and campaign data to identify giving trends and provide actionable insight Supporting integrations and data flows between Salesforce and third-party systems Overseeing analytics and tracking tools, including Google Analytics, Tag Manager and website reporting Managing data protection enquiries and supporting GDPR-compliant contact preferences Supporting accurate Gift Aid processes and claims Identifying opportunities to simplify systems and improve processes About you You will be a confident Salesforce professional who can combine technical CRM administration with data analysis, reporting and excellent internal support. You will need: At least two years' recent, hands-on Salesforce administration experience Experience managing users, permissions, records, campaigns and routine configuration Experience creating Salesforce reports and dashboards Advanced Excel skills and the ability to interpret data and identify trends Experience maintaining supporter, donor, customer or membership data Experience improving data quality and resolving day-to-day CRM issues An understanding of GDPR, data privacy and contact preference management The ability to explain technical information clearly to non-technical colleagues Strong problem-solving, organisation and stakeholder management skills Experience of fundraising data, Gift Aid processes, Salesforce Nonprofit Success Pack or Nonprofit Cloud would be an advantage. About the organisation You will join an international climate charity that works alongside Indigenous and local communities to protect rainforests across the Amazon, Congo and Papua New Guinea. The organisation supports communities to strengthen their livelihoods, health, education and resilience. This includes providing direct, unconditional funding, enabling communities to decide how best to improve their quality of life and protect their land from illegal logging and exploitation. Benefits include flexible working, an employee assistance programme, a learning and development budget, enhanced leave policies, volunteering time and payroll giving. The organisation welcomes applications from people of all backgrounds. Offers are subject to satisfactory references and appropriate screening checks. Applicants must already have the legal right to live and work in the UK, as visa sponsorship is unavailable. Other roles you may have experience of could include: Salesforce Administrator, CRM Manager, Supporter Data Manager, Fundraising Data Manager, Database Manager, CRM and Insight Manager, Fundraising Systems Manager or Salesforce Data Manager. Please note this role is advertised by the recruitment agency acting on behalf of the client, NFP People.
Job title: Fundraising and Communications Manager Location: Perth, Scotland. Hybrid role combining home-working with time at our office at WASPS Creative Exchange, Stormont Street, Perth, and travel for team, funder, partnership and worker meetings. Salary: £42,000 - £48,000 per year, depending on experience Hours: Full-time, 35 hours per week Contract: Permanent Reporting to: Executive Director Direct reports: Senior Communications and Movement Building Officer Benefits: 28 days holiday per year plus bank holidays, rising to 30 days after 2 years; flexible working options; training and development opportunities; union recognition; enhanced pension contribution; and employee-centred counselling support. About the Worker Support Centre The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work - no matter our job or nationality. WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy, supporting migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities. About the role This is a new, senior role bringing together fundraising and communications leadership at WSC. The Fundraising and Communications Manager will lead the strategic direction for both functions, with a particular emphasis on hands-on delivery of fundraising activity - building relationships with trusts, corporate partners and individual donors, and securing the income that underpins WSC's growth. On the communications side, the postholder will set strategy, editorial direction and quality standards, working closely with and line managing the Senior Communications and Movement Building Officer, who leads day-to-day content and campaign delivery. This is a role for someone who can operate strategically with the Executive Director and Board while remaining close to the detail of funding applications, donor relationships and income targets. Key Responsibilities Strategic Leadership Lead the development and delivery of an integrated Fundraising and Communications strategy that grows WSC's income and public profile in support of organisational goals. Advise the Executive Director and Board of Trustees on income generation, funding risk, and public positioning. Own annual fundraising and communications targets, budgets and KPIs, reporting regularly on progress. Work collaboratively with the team on both fundraising and communications work. Fundraising (primary delivery focus) Lead on identifying, cultivating and securing funding from trusts, foundations, statutory sources, corporate partners and major donors, with hands-on responsibility for research, applications and relationship management. Develop diversified income streams, including individual giving, community fundraising and philanthropic support. Write and submit compelling funding proposals and grant applications, working closely with the Executive Director and programme colleagues to develop a strong case for support and evidence impact. Build and maintain funder relationships, including stewardship, reporting deadlines and site visits. Maintain the funder pipeline, income tracking and forecasting, and provide regular financial reporting to the Executive Director. Ensure fundraising activity complies with charity governance, fundraising regulation and data protection requirements. Communications (strategic oversight and delegated delivery) Set the strategic direction for WSC's communications, ensuring it amplifies the voices of migrant workers and supports movement-building, policy influence and fundraising goals. Develop streams of work specifically targeting Scottish Government pledges on areas including fair work, human trafficking, migrant integration, housing and poverty, working with policy colleagues to shape public messaging. Provide direction, editorial oversight and quality assurance for content produced by the Senior Communications and Movement Building Officer, including the website, social media, press, newsletters and campaign materials. Act as WSC's senior media contact, and through the Senior Communications and Movement Building Officer ensure appropriate relationships are built with journalists to secure profile-raising opportunities on migrant worker rights, fair work and labour exploitation. Ensure consistent brand, tone of voice and values-led, worker-centred storytelling across all communications channels. Oversee communications that support fundraising campaigns, donor communications and public engagement. Line Management Line manage the Senior Communications and Movement Building Officer, including regular supervision, goal-setting and professional development. Support the Senior Communications and Movement Building Officer to deliver day-to-day content, campaigns and movement-building communications activity in line with agreed strategy. Manage freelancers, agencies or consultants (for example design, digital or PR support) as required. Governance & Reporting Ensure compliance with fundraising, charity, data protection (GDPR) and safeguarding legislation across fundraising and communications activity. Maintain accurate fundraising and communications databases (CRM, Mailchimp and similar), and provide regular reporting and analysis to the Executive Director and Board. Support the Executive Director and Board in reporting income and impact to funders, trustees and other stakeholders. Participate in the WSC Senior Management Team, helping review alignment of WSC's work with strategic vision. Participation & Values Champion WSC's worker-driven governance model, ensuring workers' voices lead our fundraising and communications narratives. Collaborate with policy, casework and operations colleagues to align fundraising, communications and organisational priorities. Co-produce fundraising and communications outputs with workers, prioritising their voices, interests and concerns. Actively contribute to a values-led, inclusive and collaborative working culture. Person Specification Knowledge, skills and experience Essential Significant experience in fundraising, with a demonstrable track record of securing income from trusts, corporate partners and/or individual donors Experience developing and delivering fundraising and communications strategies Experience writing successful funding proposals, grant applications and funder reports Strong track record in communications, with experience overseeing brand, messaging and multi-channel content Experience managing staff Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences Experience of budget setting, monitoring and income forecasting Understanding of charity governance, fundraising regulation and data protection (GDPR) Experience using a CRM or donor database and digital communications tools (e.g. Mailchimp) Knowledge of, or strong interest in, labour rights, migrant rights and/or human rights issues Knowledge of accessible and inclusive communications, and values-led, ethical storytelling Strong project management and organisational skills, with the ability to manage multiple priorities Experience of media relations and press office activity Desirable Direct experience of migrant worker rights, labour exploitation or related sectors Experience managing external agencies, freelancers or consultants Media trained Membership of the Chartered Institute of Fundraising Lived experience of precarious work and/or the immigration system Intermediate level or above of languages spoken by workers WSC partners with, e.g. Russian, Filipino. Qualifications Advanced level degree or equivalent professional experience in Fundraising, Communications, Marketing, or a related field (essential). WSC is not a sponsor licence holder and is thus unable to sponsor visa applications. How to Apply Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4) We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad close. We are an equal opportunities employer. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity, and encourage applications from people with lived experience of the issues on which we work . click apply for full job details
Aug 18, 2026
Full time
Job title: Fundraising and Communications Manager Location: Perth, Scotland. Hybrid role combining home-working with time at our office at WASPS Creative Exchange, Stormont Street, Perth, and travel for team, funder, partnership and worker meetings. Salary: £42,000 - £48,000 per year, depending on experience Hours: Full-time, 35 hours per week Contract: Permanent Reporting to: Executive Director Direct reports: Senior Communications and Movement Building Officer Benefits: 28 days holiday per year plus bank holidays, rising to 30 days after 2 years; flexible working options; training and development opportunities; union recognition; enhanced pension contribution; and employee-centred counselling support. About the Worker Support Centre The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work - no matter our job or nationality. WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy, supporting migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities. About the role This is a new, senior role bringing together fundraising and communications leadership at WSC. The Fundraising and Communications Manager will lead the strategic direction for both functions, with a particular emphasis on hands-on delivery of fundraising activity - building relationships with trusts, corporate partners and individual donors, and securing the income that underpins WSC's growth. On the communications side, the postholder will set strategy, editorial direction and quality standards, working closely with and line managing the Senior Communications and Movement Building Officer, who leads day-to-day content and campaign delivery. This is a role for someone who can operate strategically with the Executive Director and Board while remaining close to the detail of funding applications, donor relationships and income targets. Key Responsibilities Strategic Leadership Lead the development and delivery of an integrated Fundraising and Communications strategy that grows WSC's income and public profile in support of organisational goals. Advise the Executive Director and Board of Trustees on income generation, funding risk, and public positioning. Own annual fundraising and communications targets, budgets and KPIs, reporting regularly on progress. Work collaboratively with the team on both fundraising and communications work. Fundraising (primary delivery focus) Lead on identifying, cultivating and securing funding from trusts, foundations, statutory sources, corporate partners and major donors, with hands-on responsibility for research, applications and relationship management. Develop diversified income streams, including individual giving, community fundraising and philanthropic support. Write and submit compelling funding proposals and grant applications, working closely with the Executive Director and programme colleagues to develop a strong case for support and evidence impact. Build and maintain funder relationships, including stewardship, reporting deadlines and site visits. Maintain the funder pipeline, income tracking and forecasting, and provide regular financial reporting to the Executive Director. Ensure fundraising activity complies with charity governance, fundraising regulation and data protection requirements. Communications (strategic oversight and delegated delivery) Set the strategic direction for WSC's communications, ensuring it amplifies the voices of migrant workers and supports movement-building, policy influence and fundraising goals. Develop streams of work specifically targeting Scottish Government pledges on areas including fair work, human trafficking, migrant integration, housing and poverty, working with policy colleagues to shape public messaging. Provide direction, editorial oversight and quality assurance for content produced by the Senior Communications and Movement Building Officer, including the website, social media, press, newsletters and campaign materials. Act as WSC's senior media contact, and through the Senior Communications and Movement Building Officer ensure appropriate relationships are built with journalists to secure profile-raising opportunities on migrant worker rights, fair work and labour exploitation. Ensure consistent brand, tone of voice and values-led, worker-centred storytelling across all communications channels. Oversee communications that support fundraising campaigns, donor communications and public engagement. Line Management Line manage the Senior Communications and Movement Building Officer, including regular supervision, goal-setting and professional development. Support the Senior Communications and Movement Building Officer to deliver day-to-day content, campaigns and movement-building communications activity in line with agreed strategy. Manage freelancers, agencies or consultants (for example design, digital or PR support) as required. Governance & Reporting Ensure compliance with fundraising, charity, data protection (GDPR) and safeguarding legislation across fundraising and communications activity. Maintain accurate fundraising and communications databases (CRM, Mailchimp and similar), and provide regular reporting and analysis to the Executive Director and Board. Support the Executive Director and Board in reporting income and impact to funders, trustees and other stakeholders. Participate in the WSC Senior Management Team, helping review alignment of WSC's work with strategic vision. Participation & Values Champion WSC's worker-driven governance model, ensuring workers' voices lead our fundraising and communications narratives. Collaborate with policy, casework and operations colleagues to align fundraising, communications and organisational priorities. Co-produce fundraising and communications outputs with workers, prioritising their voices, interests and concerns. Actively contribute to a values-led, inclusive and collaborative working culture. Person Specification Knowledge, skills and experience Essential Significant experience in fundraising, with a demonstrable track record of securing income from trusts, corporate partners and/or individual donors Experience developing and delivering fundraising and communications strategies Experience writing successful funding proposals, grant applications and funder reports Strong track record in communications, with experience overseeing brand, messaging and multi-channel content Experience managing staff Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences Experience of budget setting, monitoring and income forecasting Understanding of charity governance, fundraising regulation and data protection (GDPR) Experience using a CRM or donor database and digital communications tools (e.g. Mailchimp) Knowledge of, or strong interest in, labour rights, migrant rights and/or human rights issues Knowledge of accessible and inclusive communications, and values-led, ethical storytelling Strong project management and organisational skills, with the ability to manage multiple priorities Experience of media relations and press office activity Desirable Direct experience of migrant worker rights, labour exploitation or related sectors Experience managing external agencies, freelancers or consultants Media trained Membership of the Chartered Institute of Fundraising Lived experience of precarious work and/or the immigration system Intermediate level or above of languages spoken by workers WSC partners with, e.g. Russian, Filipino. Qualifications Advanced level degree or equivalent professional experience in Fundraising, Communications, Marketing, or a related field (essential). WSC is not a sponsor licence holder and is thus unable to sponsor visa applications. How to Apply Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4) We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad close. We are an equal opportunities employer. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity, and encourage applications from people with lived experience of the issues on which we work . click apply for full job details
Are you passionate about using your business development, marketing and fundraising skills to make a real difference? Do you have the energy and entrepreneurial flair to help our charity reach its potential? About us Claremont Project is an arts, mental health and wellbeing charity based in Angel, Islington, supporting mostly older adults. We support around 900 members aged from 55 to 101, many of whom face challenges with their mental or physical health, live with disabilities and first come through our doors feeling profoundly lonely and isolated. Our mission is to give people a chance to shine and to live happier, healthier and more connected lives: We nurture a welcoming and inclusive community where people in later life can flourish and feel like they matter. We do this through: A vibrant programme of free and low-cost classes and activities Over 100 special events, concerts and parties each year A low-cost psychotherapy service A social prescription service offering personalised support to vulnerable adults Facilitating financial support for those in hardship With a history stretching back to 1819, Claremont is standing at a pivotal crossroads. Our strategy sets our ambition to become a financially resilient organisation: A community anchor, with a diversified business model which means we can assure our members that Claremont will always be there for them. About the role The Business Development and Fundraising Manager will play a crucial role in delivering a key pillar of our strategy: to build Claremont's financial strength and sustainability. The purpose of the role is to increase Claremont's income from hall hire, therapy room hire, office lettings and donations, so that we can strengthen our much-loved services for vulnerable people. By tapping into unrealised revenue streams (especially from in our large and centrally located building) the Business Development and Fundraising Officer will bolster our independence and ensure that our services are not put at risk when grants come to an end. Key relationships: CEO Buildings and Facilities Manager External hirers and prospective hirers Tenants and prospective tenants Individual givers Key Responsibilities 1. Business Development, Marketing and Promotion Develop and implement marketing initiatives to increase bookings for Claremont's halls and meeting rooms. Promote our hire spaces across online platforms (such as TagVenue and Sharesy), build new partnerships, and grow bookings through local networking and word-of-mouth. Improve our online presence and promotional materials by creating engaging content, including photography, video tours, signage and marketing literature. Support the marketing and promotion of office space rentals, responding to prospective tenant enquiries and assisting with the lettings process. Monitor booking trends and recommend new opportunities to maximise bookings and income. 2. Customer Engagement and Venue Hire Work closely with the Facilities Manager to respond promptly and professionally to enquiries about hall and room hire. Welcome new hirers, deliver customer inductions and support them throughout the booking process. Build strong relationships with regular customers, identifying opportunities to improve their experience and encourage repeat bookings. Help coordinate office space lettings and provide an excellent experience for prospective and existing tenants. Continuously review and improve the customer journey, using feedback to enhance Claremont's venue hire and lettings offer. 3. Fundraising and Individual Giving Work with the Head of Operations to plan and deliver fundraising events, including the Claremont Exhibits Private View, Craft Fairs and new legacy programme activities. Develop and administer processes for Gift Aid and individual donations, ensuring records are accurate and compliant. Explore innovative ways to increase individual giving, improve donor engagement and reduce barriers to giving using digital tools. Support the development of Claremont's legacy giving programme and wider fundraising initiatives. 4. Operational Support Be an active member of Claremont's small team, contributing to the smooth day-to-day running of the centre. Provide occasional front desk cover during staff absences, welcoming visitors and responding to enquiries. Assist with setting up and packing away rooms and equipment for activities and events when required. Support the successful delivery of centre events and activities, working flexibly to meet operational needs. Undertake other duties appropriate to the role that contribute to Claremont's mission and objectives. Person Specification With energy, passion, and entrepreneurial flair, you'll be looking to take the next step and build your skills as in business development and fundraising professional. Essential Criteria Experience Experience of business development, marketing, sales, fundraising or customer engagement in the charity, public or commercial sector. Experience of promoting services or venues and achieving measurable improvements in customer engagement and income. Experience of providing excellent customer service and building positive relationships with a wide range of stakeholders. Experience of organising projects from planning through to delivery. Experience of using digital tools and technology to promote services or support customers. Knowledge Understanding of marketing and business development principles. Understanding of the importance of excellent customer experience and relationship management. Knowledge of fundraising methods, individual giving or donor stewardship, or a willingness to develop expertise in these areas. Ability to use digital tools for marketing and bookings management, with knowledge of (or ability to teach themselves) Wordpress and video editing. Skills and Abilities Excellent interpersonal and communication skills, with the ability to build relationships with customers, tenants, partners, donors and colleagues. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Ability to identify opportunities to increase income and improve services. Strong written communication skills, with the ability to produce engaging promotional content and correspondence. Ability to work independently, take initiative and solve problems creatively. Ability to analyse information, monitor performance and make recommendations for improvement. Flexible and willing to contribute to the wider work of the organisation, including occasional evening or weekend events where required. Personal Attributes Enthusiastic, proactive and self-motivated. Friendly, approachable and committed to delivering excellent customer service. Creative and entrepreneurial, with a willingness to generate new ideas and improve existing ways of working. Collaborative team player who is equally comfortable working independently. Adaptable and resilient, with a positive, can-do attitude. Committed to the values and mission of Claremont. Desirable Criteria Experience Experience of working in a charity or community organisation. Experience of venue hire, hospitality, property lettings or facilities management. Experience of fundraising, donor engagement or administering Gift Aid. Experience of managing partnerships or developing new business opportunities. Knowledge Understanding of legacy fundraising, individual giving and Gift Aid. Knowledge of local community organisations, businesses and networks. Qualifications A qualification in marketing, business, fundraising, communications or a related discipline; or equivalent relevant experience. This job description is neither prescriptive nor totally inclusive of all the possible tasks or roles that are or may be expected of the post holder. The post holder may be from time to time called upon to undertake other tasks not explicitly stated here but which are consistent with the nature of the post and of Claremont's work. To apply, please send a CV and covering letter to . Deadline for applications: 5pm on Monday 28th September Interviews: Thursday 8th and Friday 9th October
Aug 18, 2026
Full time
Are you passionate about using your business development, marketing and fundraising skills to make a real difference? Do you have the energy and entrepreneurial flair to help our charity reach its potential? About us Claremont Project is an arts, mental health and wellbeing charity based in Angel, Islington, supporting mostly older adults. We support around 900 members aged from 55 to 101, many of whom face challenges with their mental or physical health, live with disabilities and first come through our doors feeling profoundly lonely and isolated. Our mission is to give people a chance to shine and to live happier, healthier and more connected lives: We nurture a welcoming and inclusive community where people in later life can flourish and feel like they matter. We do this through: A vibrant programme of free and low-cost classes and activities Over 100 special events, concerts and parties each year A low-cost psychotherapy service A social prescription service offering personalised support to vulnerable adults Facilitating financial support for those in hardship With a history stretching back to 1819, Claremont is standing at a pivotal crossroads. Our strategy sets our ambition to become a financially resilient organisation: A community anchor, with a diversified business model which means we can assure our members that Claremont will always be there for them. About the role The Business Development and Fundraising Manager will play a crucial role in delivering a key pillar of our strategy: to build Claremont's financial strength and sustainability. The purpose of the role is to increase Claremont's income from hall hire, therapy room hire, office lettings and donations, so that we can strengthen our much-loved services for vulnerable people. By tapping into unrealised revenue streams (especially from in our large and centrally located building) the Business Development and Fundraising Officer will bolster our independence and ensure that our services are not put at risk when grants come to an end. Key relationships: CEO Buildings and Facilities Manager External hirers and prospective hirers Tenants and prospective tenants Individual givers Key Responsibilities 1. Business Development, Marketing and Promotion Develop and implement marketing initiatives to increase bookings for Claremont's halls and meeting rooms. Promote our hire spaces across online platforms (such as TagVenue and Sharesy), build new partnerships, and grow bookings through local networking and word-of-mouth. Improve our online presence and promotional materials by creating engaging content, including photography, video tours, signage and marketing literature. Support the marketing and promotion of office space rentals, responding to prospective tenant enquiries and assisting with the lettings process. Monitor booking trends and recommend new opportunities to maximise bookings and income. 2. Customer Engagement and Venue Hire Work closely with the Facilities Manager to respond promptly and professionally to enquiries about hall and room hire. Welcome new hirers, deliver customer inductions and support them throughout the booking process. Build strong relationships with regular customers, identifying opportunities to improve their experience and encourage repeat bookings. Help coordinate office space lettings and provide an excellent experience for prospective and existing tenants. Continuously review and improve the customer journey, using feedback to enhance Claremont's venue hire and lettings offer. 3. Fundraising and Individual Giving Work with the Head of Operations to plan and deliver fundraising events, including the Claremont Exhibits Private View, Craft Fairs and new legacy programme activities. Develop and administer processes for Gift Aid and individual donations, ensuring records are accurate and compliant. Explore innovative ways to increase individual giving, improve donor engagement and reduce barriers to giving using digital tools. Support the development of Claremont's legacy giving programme and wider fundraising initiatives. 4. Operational Support Be an active member of Claremont's small team, contributing to the smooth day-to-day running of the centre. Provide occasional front desk cover during staff absences, welcoming visitors and responding to enquiries. Assist with setting up and packing away rooms and equipment for activities and events when required. Support the successful delivery of centre events and activities, working flexibly to meet operational needs. Undertake other duties appropriate to the role that contribute to Claremont's mission and objectives. Person Specification With energy, passion, and entrepreneurial flair, you'll be looking to take the next step and build your skills as in business development and fundraising professional. Essential Criteria Experience Experience of business development, marketing, sales, fundraising or customer engagement in the charity, public or commercial sector. Experience of promoting services or venues and achieving measurable improvements in customer engagement and income. Experience of providing excellent customer service and building positive relationships with a wide range of stakeholders. Experience of organising projects from planning through to delivery. Experience of using digital tools and technology to promote services or support customers. Knowledge Understanding of marketing and business development principles. Understanding of the importance of excellent customer experience and relationship management. Knowledge of fundraising methods, individual giving or donor stewardship, or a willingness to develop expertise in these areas. Ability to use digital tools for marketing and bookings management, with knowledge of (or ability to teach themselves) Wordpress and video editing. Skills and Abilities Excellent interpersonal and communication skills, with the ability to build relationships with customers, tenants, partners, donors and colleagues. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Ability to identify opportunities to increase income and improve services. Strong written communication skills, with the ability to produce engaging promotional content and correspondence. Ability to work independently, take initiative and solve problems creatively. Ability to analyse information, monitor performance and make recommendations for improvement. Flexible and willing to contribute to the wider work of the organisation, including occasional evening or weekend events where required. Personal Attributes Enthusiastic, proactive and self-motivated. Friendly, approachable and committed to delivering excellent customer service. Creative and entrepreneurial, with a willingness to generate new ideas and improve existing ways of working. Collaborative team player who is equally comfortable working independently. Adaptable and resilient, with a positive, can-do attitude. Committed to the values and mission of Claremont. Desirable Criteria Experience Experience of working in a charity or community organisation. Experience of venue hire, hospitality, property lettings or facilities management. Experience of fundraising, donor engagement or administering Gift Aid. Experience of managing partnerships or developing new business opportunities. Knowledge Understanding of legacy fundraising, individual giving and Gift Aid. Knowledge of local community organisations, businesses and networks. Qualifications A qualification in marketing, business, fundraising, communications or a related discipline; or equivalent relevant experience. This job description is neither prescriptive nor totally inclusive of all the possible tasks or roles that are or may be expected of the post holder. The post holder may be from time to time called upon to undertake other tasks not explicitly stated here but which are consistent with the nature of the post and of Claremont's work. To apply, please send a CV and covering letter to . Deadline for applications: 5pm on Monday 28th September Interviews: Thursday 8th and Friday 9th October
Family Rights Group's mission is to create a more socially just society in which the child welfare and family justice systems support children to live safely and thrive within their family, while strengthening the family and community networks of those children who cannot live at home. We are unique in bringing together legal and social work expertise with the direct voice and insights of young people and families. Our work includes advice and advocacy for parents and kinship carers, the creation of family-led solutions in child welfare, the championing of kinship care, and the amplification of family voices and experiences. As Family Rights Group's Digital Communications Officer, you will work to plan, develop and deliver a range of informed, creative, impactful and accessible digital content for our external audiences to increase visibility and engagement with the charity's work and in line with our strategic objectives. You will be responsible for the ideation, production, editing, and publishing of standout content that reaches diverse audiences, including policy-makers and politicians, donors and supporters, and families with experience of the child welfare system, as well as the wider public. You will oversee the day-to-day management of our social media channels (Instagram, Facebook, BlueSky and LinkedIn), developing our digital presence, engaging with our target audiences, and increasing the charity's reach. Communications at Family Rights Group is a team effort. You will work closely with colleagues across Family Rights Group, and particularly with our Content Creator and Digital Marketing Strategist in our Public Affairs and Communications team. You will collaborate on a dynamic, diverse content plan that amplifies our mission, with a focus on the voices and experiences of families and young people. This is a hands-on role that requires a strong interest in the child welfare system and our mission, combined with the technical expertise to be able to develop written and audio-visual content. The charity is committed to equality, diversity and inclusion in all aspects of its work, including employment. Application process Please follow the link below to find more details, including JD and application form. The closing date is Friday 4th September (9am). If you have any questions regarding the role you can contact a member of the team via .
Aug 18, 2026
Full time
Family Rights Group's mission is to create a more socially just society in which the child welfare and family justice systems support children to live safely and thrive within their family, while strengthening the family and community networks of those children who cannot live at home. We are unique in bringing together legal and social work expertise with the direct voice and insights of young people and families. Our work includes advice and advocacy for parents and kinship carers, the creation of family-led solutions in child welfare, the championing of kinship care, and the amplification of family voices and experiences. As Family Rights Group's Digital Communications Officer, you will work to plan, develop and deliver a range of informed, creative, impactful and accessible digital content for our external audiences to increase visibility and engagement with the charity's work and in line with our strategic objectives. You will be responsible for the ideation, production, editing, and publishing of standout content that reaches diverse audiences, including policy-makers and politicians, donors and supporters, and families with experience of the child welfare system, as well as the wider public. You will oversee the day-to-day management of our social media channels (Instagram, Facebook, BlueSky and LinkedIn), developing our digital presence, engaging with our target audiences, and increasing the charity's reach. Communications at Family Rights Group is a team effort. You will work closely with colleagues across Family Rights Group, and particularly with our Content Creator and Digital Marketing Strategist in our Public Affairs and Communications team. You will collaborate on a dynamic, diverse content plan that amplifies our mission, with a focus on the voices and experiences of families and young people. This is a hands-on role that requires a strong interest in the child welfare system and our mission, combined with the technical expertise to be able to develop written and audio-visual content. The charity is committed to equality, diversity and inclusion in all aspects of its work, including employment. Application process Please follow the link below to find more details, including JD and application form. The closing date is Friday 4th September (9am). If you have any questions regarding the role you can contact a member of the team via .
Accommodation Officer We are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation. 25hours a week, Monday-Friday Key Responsibilities Act as the first point of contact for tenant and prospective resident enquiries. Support applications, bookings, move-ins and move-outs, including right-to-rent checks. Maintain accurate occupancy and tenant records. Process and track maintenance requests and liaise with contractors. Carry out property inspections and health & safety checks. Support rent, deposit, direct debit and invoice administration. Work with the Marketing and Lettings Officer to maximise occupancy. Liaise with NHS Trusts, universities and external partners. Respond to customer concerns and support complaint resolution. Ensure accommodation remains safe, compliant and well maintained. Requirements Strong customer service and problem-solving skills. Excellent communication and organisational skills. Ability to manage multiple tasks and administrative processes. Experience using housing management systems and Microsoft Office. Experience in accommodation, housing, property management or hospitality is desirable. Knowledge of tenancy agreements, housing regulations and compliance is desirable. If you have strong customer service and administration experience and are looking for a part-time office-based role, we'd like to hear from you.
Aug 18, 2026
Seasonal
Accommodation Officer We are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation. 25hours a week, Monday-Friday Key Responsibilities Act as the first point of contact for tenant and prospective resident enquiries. Support applications, bookings, move-ins and move-outs, including right-to-rent checks. Maintain accurate occupancy and tenant records. Process and track maintenance requests and liaise with contractors. Carry out property inspections and health & safety checks. Support rent, deposit, direct debit and invoice administration. Work with the Marketing and Lettings Officer to maximise occupancy. Liaise with NHS Trusts, universities and external partners. Respond to customer concerns and support complaint resolution. Ensure accommodation remains safe, compliant and well maintained. Requirements Strong customer service and problem-solving skills. Excellent communication and organisational skills. Ability to manage multiple tasks and administrative processes. Experience using housing management systems and Microsoft Office. Experience in accommodation, housing, property management or hospitality is desirable. Knowledge of tenancy agreements, housing regulations and compliance is desirable. If you have strong customer service and administration experience and are looking for a part-time office-based role, we'd like to hear from you.
We are searching for a remote working dynamic and experienced Account Manager to lead and manage our client's relationships across the North of England. In this role, you will be responsible for overseeing a portfolio of key accounts within the NHS and Healthcare sector, driving customer satisfaction, and ensuring the successful delivery of our clients solutions. This is a highly strategic and customer-facing role, requiring strong leadership, sales acumen, and a deep understanding of the healthcare landscape. Our client is a Healthcare Services organisation with a singular focus on delivering exceptional solutions and services to the NHS and healthcare system providers. Due to an exciting period of growth, they are looking to expand their team. The team is composed of professionals who bring extensive experience within the NHS, ensuring that their solutions are tailored to meet the unique needs of the Healthcare sector. Their deep understanding of the NHS, combined with their commitment to improving patient care, positions the company as a trusted partner for healthcare providers. Roles and Responsibilities Develop and execute account strategies to achieve business objectives and growth targets within the North of England. Act as the primary point of contact for key clients, fostering strong, long-term relationships based on trust and mutual success. Understand the unique needs and challenges of each client, working closely with them to identify opportunities for further engagement and solution adoption. Collaborate with the Chief Revenue Officer to align regional sales strategies with overall company objectives, ensuring a cohesive approach to market penetration and client engagement. Share insights and feedback from client interactions with the Chief Revenue Officer, contributing to the refinement of sales tactics and product offerings. Work in tandem with the Chief Revenue Officer to identify and pursue new business opportunities, leveraging existing relationships and market knowledge. Support the Chief Revenue Officer in key presentations, client meetings, and contract negotiations, providing expertise on account-specific needs and challenges. Lead contract negotiations, renewals, and discussions on pricing. Monitor and analyse account performance, providing regular reports and updates to senior management. Stay informed about industry trends, NHS policies, and competitor activities to anticipate client needs and position the business as a preferred partner. Drive customer advocacy, identifying opportunities for case studies, testimonials, and references. Required Skills and Qualifications: Extensive experience in account management or sales, preferably within the healthcare sector and with NHS clients. Proven track record of managing and growing large accounts, with a focus on building strong customer relationships. Deep understanding of the NHS landscape, including its structure, challenges, and procurement processes. Strong negotiation skills, with the ability to manage complex contracts and deliver favourable outcomes. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels. What We Can Offer Competitive salary, excellent benefits package and bonus. Opportunities for professional development and career advancement. Collaborative and inclusive work environment. Chance to make a meaningful impact on healthcare systems and patient care. Location: Remote working with occasional travel to the office located in Exeter, Devon. Please note, to be considered for this role you must have the right to live and work in the United Kingdom long-term without company sponsorship. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Aug 17, 2026
Full time
We are searching for a remote working dynamic and experienced Account Manager to lead and manage our client's relationships across the North of England. In this role, you will be responsible for overseeing a portfolio of key accounts within the NHS and Healthcare sector, driving customer satisfaction, and ensuring the successful delivery of our clients solutions. This is a highly strategic and customer-facing role, requiring strong leadership, sales acumen, and a deep understanding of the healthcare landscape. Our client is a Healthcare Services organisation with a singular focus on delivering exceptional solutions and services to the NHS and healthcare system providers. Due to an exciting period of growth, they are looking to expand their team. The team is composed of professionals who bring extensive experience within the NHS, ensuring that their solutions are tailored to meet the unique needs of the Healthcare sector. Their deep understanding of the NHS, combined with their commitment to improving patient care, positions the company as a trusted partner for healthcare providers. Roles and Responsibilities Develop and execute account strategies to achieve business objectives and growth targets within the North of England. Act as the primary point of contact for key clients, fostering strong, long-term relationships based on trust and mutual success. Understand the unique needs and challenges of each client, working closely with them to identify opportunities for further engagement and solution adoption. Collaborate with the Chief Revenue Officer to align regional sales strategies with overall company objectives, ensuring a cohesive approach to market penetration and client engagement. Share insights and feedback from client interactions with the Chief Revenue Officer, contributing to the refinement of sales tactics and product offerings. Work in tandem with the Chief Revenue Officer to identify and pursue new business opportunities, leveraging existing relationships and market knowledge. Support the Chief Revenue Officer in key presentations, client meetings, and contract negotiations, providing expertise on account-specific needs and challenges. Lead contract negotiations, renewals, and discussions on pricing. Monitor and analyse account performance, providing regular reports and updates to senior management. Stay informed about industry trends, NHS policies, and competitor activities to anticipate client needs and position the business as a preferred partner. Drive customer advocacy, identifying opportunities for case studies, testimonials, and references. Required Skills and Qualifications: Extensive experience in account management or sales, preferably within the healthcare sector and with NHS clients. Proven track record of managing and growing large accounts, with a focus on building strong customer relationships. Deep understanding of the NHS landscape, including its structure, challenges, and procurement processes. Strong negotiation skills, with the ability to manage complex contracts and deliver favourable outcomes. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels. What We Can Offer Competitive salary, excellent benefits package and bonus. Opportunities for professional development and career advancement. Collaborative and inclusive work environment. Chance to make a meaningful impact on healthcare systems and patient care. Location: Remote working with occasional travel to the office located in Exeter, Devon. Please note, to be considered for this role you must have the right to live and work in the United Kingdom long-term without company sponsorship. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
