About Us Children are at the heart of all we do. We are a happy, welcoming and inclusive school, supporting a rich diversity of families in our area. Our vision - Ambition For All - recognises the importance of the relationship between school and home in children's development. Parents/carers are welcome as partners in their child's education and there is a strong parent group who work hard to promote the school, raise funds and support learning. We provide a vibrant learning environment which nurtures and supports children. Pupils are encouraged to be responsible for their learning, to grow in confidence and become independent. In recognition of the work in this area, the school received UNICEF's Rights Respecting School Award in 2017. We offer an exciting and engaging curriculum where teachers and pupils work together to ensure high quality learning experiences that enable every pupil to achieve their very best. This includes well-structured lessons, opportunities to learn to play a musical instrument, to use new technologies, to learn outside the classroom through engaging educational visits and to learn away from home through high quality residential trips in Key Stage 2. Summary We are looking for an Office Manager to organise and supervise administrative systems within Harris Primary Academy East Dulwich. If you are interested in planning, developing and monitoring support services and managing administrative support staff, this could be the role for you. The actual salary for this role will be £36,989.89 - £38,690.38 (42 weeks per year, 37.5 hours per week). Main Areas of Responsibility Your responsibilities will include: Taking a lead role in the planning, development, design, organisation and monitoring of support systems, procedures and policies Line management within the administrative team, holding regular team meetings and undertaking recruitment, induction, appraisal, training and mentoring responsibilities Leading in the development and maintenance of record/information systems Detailed analysis and evaluation of data, producing detailed reports/information Producing and responding to complex correspondence Overseeing annual and in-year admissions procedures Providing organisational and complex advisory support to the Governing Body Managing complex administrative procedures. Completion and submission of complex forms, returns etc., including those to outside agencies Selection and management of resources Providing advice and guidance to staff and others on complex issues Leading in the marketing and promotion of the school Present the professional and welcoming face of the Academy to all visitors, staff and students Ensuring all visitors for the Principal are welcomed and catered for in a professional manner Ensuring all correspondence to the Principal is managed efficiently and accurately. Supporting in negotiating, managing and monitoring contracts and tenders Managing and maintaining administrative systems and procedures Overseeing and implementing financial processes, including debt recovery Work with the Principal and Harris Federation finance team in the preparation, general supervision and maintenance of the academy budget Supporting the finance officer with maintenance of the Academy Fund and associated banking services Maintaining robust processes with regard to pupil data Qualifications & Experience We would like to hear from you if you have: NVQ Level 4 or equivalent qualification or experience in a relevant discipline Several years' experience working in an office environment at senior level Experience of using Microsoft Office Suite Experience of using Bromcom or other MIS Experience of working with the general public Experience of using, maintaining and developing administrative systems Good understanding of databases, including ability to use database to procedure reports and statistics Full working knowledge of relevant policies/codes of practice/legislation For a full job description and person specification, please download the Job Pack. Rewards & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Aug 19, 2026
Full time
About Us Children are at the heart of all we do. We are a happy, welcoming and inclusive school, supporting a rich diversity of families in our area. Our vision - Ambition For All - recognises the importance of the relationship between school and home in children's development. Parents/carers are welcome as partners in their child's education and there is a strong parent group who work hard to promote the school, raise funds and support learning. We provide a vibrant learning environment which nurtures and supports children. Pupils are encouraged to be responsible for their learning, to grow in confidence and become independent. In recognition of the work in this area, the school received UNICEF's Rights Respecting School Award in 2017. We offer an exciting and engaging curriculum where teachers and pupils work together to ensure high quality learning experiences that enable every pupil to achieve their very best. This includes well-structured lessons, opportunities to learn to play a musical instrument, to use new technologies, to learn outside the classroom through engaging educational visits and to learn away from home through high quality residential trips in Key Stage 2. Summary We are looking for an Office Manager to organise and supervise administrative systems within Harris Primary Academy East Dulwich. If you are interested in planning, developing and monitoring support services and managing administrative support staff, this could be the role for you. The actual salary for this role will be £36,989.89 - £38,690.38 (42 weeks per year, 37.5 hours per week). Main Areas of Responsibility Your responsibilities will include: Taking a lead role in the planning, development, design, organisation and monitoring of support systems, procedures and policies Line management within the administrative team, holding regular team meetings and undertaking recruitment, induction, appraisal, training and mentoring responsibilities Leading in the development and maintenance of record/information systems Detailed analysis and evaluation of data, producing detailed reports/information Producing and responding to complex correspondence Overseeing annual and in-year admissions procedures Providing organisational and complex advisory support to the Governing Body Managing complex administrative procedures. Completion and submission of complex forms, returns etc., including those to outside agencies Selection and management of resources Providing advice and guidance to staff and others on complex issues Leading in the marketing and promotion of the school Present the professional and welcoming face of the Academy to all visitors, staff and students Ensuring all visitors for the Principal are welcomed and catered for in a professional manner Ensuring all correspondence to the Principal is managed efficiently and accurately. Supporting in negotiating, managing and monitoring contracts and tenders Managing and maintaining administrative systems and procedures Overseeing and implementing financial processes, including debt recovery Work with the Principal and Harris Federation finance team in the preparation, general supervision and maintenance of the academy budget Supporting the finance officer with maintenance of the Academy Fund and associated banking services Maintaining robust processes with regard to pupil data Qualifications & Experience We would like to hear from you if you have: NVQ Level 4 or equivalent qualification or experience in a relevant discipline Several years' experience working in an office environment at senior level Experience of using Microsoft Office Suite Experience of using Bromcom or other MIS Experience of working with the general public Experience of using, maintaining and developing administrative systems Good understanding of databases, including ability to use database to procedure reports and statistics Full working knowledge of relevant policies/codes of practice/legislation For a full job description and person specification, please download the Job Pack. Rewards & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Senior Customer Experience Advisor - 12 Month Secondment Salary: Competitive, plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday with Saturday rota and a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington, WA3 6FW Duration: 12 Month Secondment When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We're currently on the hunt for an exceptional Senior Customer Experience Advisor to join our team. This is a pivotal role that sits between Advisor and Team Leader, perfect for someone ready to step up and take on additional responsibilities. If you're genuinely passionate about providing outstanding customer service, supporting your colleagues, and developing your leadership skills, then we think you could be a perfect fit. What will you be doing? The difference you'll make: As a Senior Customer Experience Advisor, you will be the 'customer first' voice within our organisation, acting as a vital bridge between our customers, our frontline teams, and management. You'll provide expert support and resolution for complex customer queries while also taking on key people management and operational responsibilities to support the Team Leader. In this multi-focused role, you'll be supporting customers, your team members, and the wider Customer Experience Team. Customer and Supplier Escalations & Support: Acting as the primary escalation point for complex customer and supplier invoice dispute enquiries Demonstrate strong communication skills with internal stakeholders to review debt positions enabling smooth transition from query to recovery Liaise with the Business Development Team to verify billing information for new customers Ensuring all National Accounts costs from third party suppliers and internal Veolia divisions are billed onto customers where applicable and any shortfalls accounted for Handling challenging customer interactions through various channels, including phone, email, google meets and live chat with professionalism, empathy, and expert problem-solving Ensuring first contact resolution wherever possible and implementing solutions that avoid repeat contacts, improving overall customer satisfaction Focusing on quality outcomes, ensuring customers are not just satisfied but genuinely happy with the resolution provided Always putting our customers first and finding personalised solutions to meet their needs, even in the most difficult situations Building strong relationships with both internal and external customers to ensure we deliver the best service Proactively identifying trends in customer queries and working with leadership to implement improvements that reduce repeat credits Supporting all areas of the Customer Experience Team to ensure seamless service delivery across the department Supporting the business by promoting Veolia's products and services to our customers People Management & Development: Mentoring and coaching Customer Experience Advisors, sharing your expertise and best practices Supporting with one-to-ones, providing guidance and feedback to team members on their performance and development Conducting return-to-work meetings and supporting absence management processes Assisting with performance management, including identifying training needs and supporting improvement plans Acting as a point of contact for team members when the Team Leader is unavailable Leading by example, demonstrating the behaviours and standards expected within the team Supporting recruitment and onboarding of new team members as required Departmental & Operational Management: Monitoring real-time performance, including call volumes, wait times, and service levels Supporting productivity management, ensuring the team is working efficiently and meeting targets Assisting with resource planning and ensuring adequate coverage across all shifts Contributing to reporting and analysis, identifying areas for improvement and sharing insights with leadership Supporting process improvements and implementing changes to enhance the customer experience and reduce repeat contacts Working collaboratively with other teams and departments, including back-office functions, to deliver timely resolutions and drive continuous improvement Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality What we're looking for; This role requires flexibility, adaptability, and comfort with a wide range of tasks spanning customer service, people management, and operational oversight. The ability to prioritise effectively, switch between different responsibilities, and thrive in a multi-skilled environment will be key to your success. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork, collaboration, and emerging leadership skills are absolutely essential. Our must-haves. What you'll bring: Proven experience in a customer service role with a strong track record of handling complex queries and escalations Demonstrated ability to put the customer first in every interaction, whether face-to-face, on the phone, or via digital channels Emerging leadership skills with the desire and capability to step up into people management responsibilities Experience or willingness to learn people management activities such as one-to-ones, return-to-work meetings, and performance conversations Strong coaching and mentoring abilities with the ability to support and develop team members Exceptional listening and communication skills, with the ability to truly understand customer needs and provide effective solutions Ability to remain calm under pressure and handle challenging situations with professionalism and empathy Strong planning and organisational skills to manage competing priorities across customer, people, and operational responsibilities Analytical mindset with the ability to monitor real-time performance, productivity, and departmental metrics Excellent interpersonal skills and meticulous attention to detail in everything you do Proactive, adaptable, and solution-focused mindset, always willing to go the extra mile Passion for personal and professional growth and a commitment to exceeding expectations Ability to identify process improvements and contribute to enhancing both customer and employee experience Good attention to detail, speed of typing, and a friendly, professional telephone manner Understanding of business finance and customer profitability Proficiency in using Google Office Applications and ability to learn new systems quickly What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Aug 19, 2026
Full time
Senior Customer Experience Advisor - 12 Month Secondment Salary: Competitive, plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday with Saturday rota and a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington, WA3 6FW Duration: 12 Month Secondment When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We're currently on the hunt for an exceptional Senior Customer Experience Advisor to join our team. This is a pivotal role that sits between Advisor and Team Leader, perfect for someone ready to step up and take on additional responsibilities. If you're genuinely passionate about providing outstanding customer service, supporting your colleagues, and developing your leadership skills, then we think you could be a perfect fit. What will you be doing? The difference you'll make: As a Senior Customer Experience Advisor, you will be the 'customer first' voice within our organisation, acting as a vital bridge between our customers, our frontline teams, and management. You'll provide expert support and resolution for complex customer queries while also taking on key people management and operational responsibilities to support the Team Leader. In this multi-focused role, you'll be supporting customers, your team members, and the wider Customer Experience Team. Customer and Supplier Escalations & Support: Acting as the primary escalation point for complex customer and supplier invoice dispute enquiries Demonstrate strong communication skills with internal stakeholders to review debt positions enabling smooth transition from query to recovery Liaise with the Business Development Team to verify billing information for new customers Ensuring all National Accounts costs from third party suppliers and internal Veolia divisions are billed onto customers where applicable and any shortfalls accounted for Handling challenging customer interactions through various channels, including phone, email, google meets and live chat with professionalism, empathy, and expert problem-solving Ensuring first contact resolution wherever possible and implementing solutions that avoid repeat contacts, improving overall customer satisfaction Focusing on quality outcomes, ensuring customers are not just satisfied but genuinely happy with the resolution provided Always putting our customers first and finding personalised solutions to meet their needs, even in the most difficult situations Building strong relationships with both internal and external customers to ensure we deliver the best service Proactively identifying trends in customer queries and working with leadership to implement improvements that reduce repeat credits Supporting all areas of the Customer Experience Team to ensure seamless service delivery across the department Supporting the business by promoting Veolia's products and services to our customers People Management & Development: Mentoring and coaching Customer Experience Advisors, sharing your expertise and best practices Supporting with one-to-ones, providing guidance and feedback to team members on their performance and development Conducting return-to-work meetings and supporting absence management processes Assisting with performance management, including identifying training needs and supporting improvement plans Acting as a point of contact for team members when the Team Leader is unavailable Leading by example, demonstrating the behaviours and standards expected within the team Supporting recruitment and onboarding of new team members as required Departmental & Operational Management: Monitoring real-time performance, including call volumes, wait times, and service levels Supporting productivity management, ensuring the team is working efficiently and meeting targets Assisting with resource planning and ensuring adequate coverage across all shifts Contributing to reporting and analysis, identifying areas for improvement and sharing insights with leadership Supporting process improvements and implementing changes to enhance the customer experience and reduce repeat contacts Working collaboratively with other teams and departments, including back-office functions, to deliver timely resolutions and drive continuous improvement Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality What we're looking for; This role requires flexibility, adaptability, and comfort with a wide range of tasks spanning customer service, people management, and operational oversight. The ability to prioritise effectively, switch between different responsibilities, and thrive in a multi-skilled environment will be key to your success. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork, collaboration, and emerging leadership skills are absolutely essential. Our must-haves. What you'll bring: Proven experience in a customer service role with a strong track record of handling complex queries and escalations Demonstrated ability to put the customer first in every interaction, whether face-to-face, on the phone, or via digital channels Emerging leadership skills with the desire and capability to step up into people management responsibilities Experience or willingness to learn people management activities such as one-to-ones, return-to-work meetings, and performance conversations Strong coaching and mentoring abilities with the ability to support and develop team members Exceptional listening and communication skills, with the ability to truly understand customer needs and provide effective solutions Ability to remain calm under pressure and handle challenging situations with professionalism and empathy Strong planning and organisational skills to manage competing priorities across customer, people, and operational responsibilities Analytical mindset with the ability to monitor real-time performance, productivity, and departmental metrics Excellent interpersonal skills and meticulous attention to detail in everything you do Proactive, adaptable, and solution-focused mindset, always willing to go the extra mile Passion for personal and professional growth and a commitment to exceeding expectations Ability to identify process improvements and contribute to enhancing both customer and employee experience Good attention to detail, speed of typing, and a friendly, professional telephone manner Understanding of business finance and customer profitability Proficiency in using Google Office Applications and ability to learn new systems quickly What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Citizens Advice Bureau Derbyshire and Districts
Buxton, Derbyshire
Money Adviser We're looking for highly motivated and committed individuals to join the new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales. This role is also open to people looking for a trainee role as full training and support will be provided, including completion of the accredited Money Advice Learning Plan. We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation Position: Money Adviser (Trainee positions also available) Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote working will also be considered) Salary: £27,263 to £29,806 per annum pro rata (depending on experience) Hours: Full-time (37 hours per week - some flexible working) Contract: Permanent Closing Date: 21st August 2026 About the Role As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework. You will deliver advice and casework across a range of money advice issues, support income maximisation, and contribute to the development and quality of the service. Main areas of responsibility include: Advice and Casework Social Policy Professional Development Administration About You The ideal candidates will have: Excellent communication skills, both written and verbal A non-judgemental, empathetic approach to people Strong IT and digital skills, with the ability to learn new systems quickly A commitment to working to performance targets and KPIs Good administration skills Experience in providing FCA-regulated money advice and a solid understanding of the current welfare benefits system would be an advantage but if you feel you have all of the main skills then please still apply, as the role can be carried out as a trainee with support and training. About the Organisation Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak. This advice can help people find a way forward with their problems, whoever they are, whatever the problem. What is on offer: The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata) Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave and gift cards after five years of service and beyond Workplace pension: Auto-enrolment into our pension scheme Hybrid working: the option to work from home, if it works for you and for the team Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence. Other roles you may have experience of include Money, Benefits, Housing, Welfare, Money Advisor, Benefits Advisor, Housing Advisor, Welfare Advisor, Money Advice, Benefits Advice, Housing Advice, Welfare Advice, Advice, Advisor, Helpdesk, Helpdesk Advisor, Customer Service, Customer Service Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Aug 15, 2026
Full time
Money Adviser We're looking for highly motivated and committed individuals to join the new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales. This role is also open to people looking for a trainee role as full training and support will be provided, including completion of the accredited Money Advice Learning Plan. We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation Position: Money Adviser (Trainee positions also available) Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote working will also be considered) Salary: £27,263 to £29,806 per annum pro rata (depending on experience) Hours: Full-time (37 hours per week - some flexible working) Contract: Permanent Closing Date: 21st August 2026 About the Role As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework. You will deliver advice and casework across a range of money advice issues, support income maximisation, and contribute to the development and quality of the service. Main areas of responsibility include: Advice and Casework Social Policy Professional Development Administration About You The ideal candidates will have: Excellent communication skills, both written and verbal A non-judgemental, empathetic approach to people Strong IT and digital skills, with the ability to learn new systems quickly A commitment to working to performance targets and KPIs Good administration skills Experience in providing FCA-regulated money advice and a solid understanding of the current welfare benefits system would be an advantage but if you feel you have all of the main skills then please still apply, as the role can be carried out as a trainee with support and training. About the Organisation Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak. This advice can help people find a way forward with their problems, whoever they are, whatever the problem. What is on offer: The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata) Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave and gift cards after five years of service and beyond Workplace pension: Auto-enrolment into our pension scheme Hybrid working: the option to work from home, if it works for you and for the team Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence. Other roles you may have experience of include Money, Benefits, Housing, Welfare, Money Advisor, Benefits Advisor, Housing Advisor, Welfare Advisor, Money Advice, Benefits Advice, Housing Advice, Welfare Advice, Advice, Advisor, Helpdesk, Helpdesk Advisor, Customer Service, Customer Service Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Money Adviser We're looking for highly motivated and committed individuals to join the new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales. This role is also open to people looking for a trainee role as full training and support will be provided, including completion of the accredited Money Advice Learning Plan. We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation Position: Money Adviser (Trainee positions also available) Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote working will also be considered) Salary: £27,263 to £29,806 per annum pro rata (depending on experience) Hours: Full-time (37 hours per week - some flexible working) Contract: Permanent Closing Date: 21st August 2026 About the Role As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You'll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework. You will deliver advice and casework across a range of money advice issues, support income maximisation, and contribute to the development and quality of the service. Main areas of responsibility include: Advice and Casework Social Policy Professional Development Administration About You The ideal candidates will have: Excellent communication skills, both written and verbal A non-judgemental, empathetic approach to people Strong IT and digital skills, with the ability to learn new systems quickly A commitment to working to performance targets and KPIs Good administration skills Experience in providing FCA-regulated money advice and a solid understanding of the current welfare benefits system would be an advantage but if you feel you have all of the main skills then please still apply, as the role can be carried out as a trainee with support and training. About the Organisation Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak. This advice can help people find a way forward with their problems, whoever they are, whatever the problem. What is on offer: The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata) Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave and gift cards after five years of service and beyond Workplace pension: Auto-enrolment into our pension scheme Hybrid working: the option to work from home, if it works for you and for the team Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence. Other roles you may have experience of include Money, Benefits, Housing, Welfare, Money Advisor, Benefits Advisor, Housing Advisor, Welfare Advisor, Money Advice, Benefits Advice, Housing Advice, Welfare Advice, Advice, Advisor, Helpdesk, Helpdesk Advisor, Customer Service, Customer Service Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Aug 15, 2026
Full time
Money Adviser We're looking for highly motivated and committed individuals to join the new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales. This role is also open to people looking for a trainee role as full training and support will be provided, including completion of the accredited Money Advice Learning Plan. We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation Position: Money Adviser (Trainee positions also available) Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote working will also be considered) Salary: £27,263 to £29,806 per annum pro rata (depending on experience) Hours: Full-time (37 hours per week - some flexible working) Contract: Permanent Closing Date: 21st August 2026 About the Role As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You'll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework. You will deliver advice and casework across a range of money advice issues, support income maximisation, and contribute to the development and quality of the service. Main areas of responsibility include: Advice and Casework Social Policy Professional Development Administration About You The ideal candidates will have: Excellent communication skills, both written and verbal A non-judgemental, empathetic approach to people Strong IT and digital skills, with the ability to learn new systems quickly A commitment to working to performance targets and KPIs Good administration skills Experience in providing FCA-regulated money advice and a solid understanding of the current welfare benefits system would be an advantage but if you feel you have all of the main skills then please still apply, as the role can be carried out as a trainee with support and training. About the Organisation Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak. This advice can help people find a way forward with their problems, whoever they are, whatever the problem. What is on offer: The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata) Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave and gift cards after five years of service and beyond Workplace pension: Auto-enrolment into our pension scheme Hybrid working: the option to work from home, if it works for you and for the team Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence. Other roles you may have experience of include Money, Benefits, Housing, Welfare, Money Advisor, Benefits Advisor, Housing Advisor, Welfare Advisor, Money Advice, Benefits Advice, Housing Advice, Welfare Advice, Advice, Advisor, Helpdesk, Helpdesk Advisor, Customer Service, Customer Service Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Mortgage Advisor (Second Charge Market) Location: Central Manchester (Office-based for the first 6 months, then transitions to hybrid) Salary: £27,415 - £35,154 basic (depending on CeMAP status) - OTE £41,000 - £50,000+ CCP is proud to be partnering once again with a forward-thinking financial services provider located in central Manchester. Following continued internal progression and a sustained period of growth - driven by a steady stream of high-quality inbound leads - they are now looking to expand their team with experienced Second Charge Mortgage Advisors. This is a fantastic opportunity to join a values-led organisation that genuinely puts customer outcomes and financial wellbeing at the forefront of everything they do. If you're driven, experienced, and passionate about delivering expert advice in a thriving environment, we want to hear from you. What You'll Be Doing: Handling warm, pre-qualified leads across multiple channels Providing tailored mortgage advice that aligns with each customer's unique needs Maintaining compliance with regulatory standards (SMCR) Working within internal lending policies with integrity and transparency Achieving performance targets while delivering an exceptional customer experience Desirable (but not essential): Full or part CeMAP qualification (or willingness to complete - training and course costs all provided) What We're Looking For: 12 months of sales experience within IVA, debt management, or life insurance, and a strong understanding of regulated financial advice Strong track record of meeting or exceeding sales targets Confident communicator with strong decision-making and problem-solving skills Motivated, team-oriented, and customer-first mindset What's In It For You? Basic salary from £27,415 to £35,154 (depending on CeMAP qualification) Uncapped commission, with realistic OTE of £41,000-£50,000+ Modern city-centre offices with a vibrant and supportive team culture Access to fantastic company benefits, incentives, and career development opportunities Compliance Notice: This role falls under the FCA's Certification Regime. All offers are subject to DBS checks, credit checks, and ongoing fit-and-proper assessments in line with regulatory requirements. How to Apply: This role is being managed exclusively by Daniel Green at CCP. If you're ready to take the next step in your mortgage advisory career, apply online today. We aim to respond to all applicants within 48 hours. About CCP CCP is a specialist recruitment partner for Customer Operations and CX roles. Since 2010, we've built a reputation for connecting purpose-driven organisations with exceptional people. From household names to high-growth startups, we help brands attract and retain top customer-focused talent - while also advising on employer brand and hiring strategy.
Aug 15, 2026
Full time
Mortgage Advisor (Second Charge Market) Location: Central Manchester (Office-based for the first 6 months, then transitions to hybrid) Salary: £27,415 - £35,154 basic (depending on CeMAP status) - OTE £41,000 - £50,000+ CCP is proud to be partnering once again with a forward-thinking financial services provider located in central Manchester. Following continued internal progression and a sustained period of growth - driven by a steady stream of high-quality inbound leads - they are now looking to expand their team with experienced Second Charge Mortgage Advisors. This is a fantastic opportunity to join a values-led organisation that genuinely puts customer outcomes and financial wellbeing at the forefront of everything they do. If you're driven, experienced, and passionate about delivering expert advice in a thriving environment, we want to hear from you. What You'll Be Doing: Handling warm, pre-qualified leads across multiple channels Providing tailored mortgage advice that aligns with each customer's unique needs Maintaining compliance with regulatory standards (SMCR) Working within internal lending policies with integrity and transparency Achieving performance targets while delivering an exceptional customer experience Desirable (but not essential): Full or part CeMAP qualification (or willingness to complete - training and course costs all provided) What We're Looking For: 12 months of sales experience within IVA, debt management, or life insurance, and a strong understanding of regulated financial advice Strong track record of meeting or exceeding sales targets Confident communicator with strong decision-making and problem-solving skills Motivated, team-oriented, and customer-first mindset What's In It For You? Basic salary from £27,415 to £35,154 (depending on CeMAP qualification) Uncapped commission, with realistic OTE of £41,000-£50,000+ Modern city-centre offices with a vibrant and supportive team culture Access to fantastic company benefits, incentives, and career development opportunities Compliance Notice: This role falls under the FCA's Certification Regime. All offers are subject to DBS checks, credit checks, and ongoing fit-and-proper assessments in line with regulatory requirements. How to Apply: This role is being managed exclusively by Daniel Green at CCP. If you're ready to take the next step in your mortgage advisory career, apply online today. We aim to respond to all applicants within 48 hours. About CCP CCP is a specialist recruitment partner for Customer Operations and CX roles. Since 2010, we've built a reputation for connecting purpose-driven organisations with exceptional people. From household names to high-growth startups, we help brands attract and retain top customer-focused talent - while also advising on employer brand and hiring strategy.
Blusource Professional Services Ltd
Ashby-de-la-zouch, Leicestershire
A job opportunity has arisen, for an Accountant, ideally at a Client Manager level to join a Chartered Accountants, based within an easy commute of Coalville, Ashby-de-la-Zouch, Burton-on-Trent, Swadlincote, Loughborough, Leicester, Nottingham, and Derby. The salary is negotiable, dependent on your experience and qualifications. The firm would like to see applications anywhere from experience Semi-Senior through to Manager grade and can craft the job role to suit the right person. Benefits: Competitive salary in line with market rate Company Pension 25 days of annual leave bank holidays Business closure over Christmas Life Assurance Company Sick Pay Corporate Discounts Critical Illness Cover Cycle to work Scheme As Client Manager, your role will be to develop long-term relationships with a varied portfolio of clients, dealing with their accounting and business advisory needs. You will engage with a wide range of clients, including small, and limited companies, partnerships, sole traders, property landlords, and individuals requiring personal tax support. This role offers flexibility and can be tailored to the right candidate, making it an excellent opportunity for someone who can step in and make an immediate impact. Key Responsibilities: Managing client relationships, which will include regular touch points with your clients, both online and in-person Explore development opportunities with existing relationships to increase portfolio sizes Managing finances of portfolio, including driving monthly billing targets, monitoring and improving recoveries, debt recovery and forecasting Reviewing VAT returns, personal tax returns and partnership returns, limited company and sole trader accounts Assisting in the management of the office and developing junior members of staff and proactively look to develop a culture on continuous improvement and best practice Identifying training and development needs and ensuring these are facilitated Escalating development issues and progression requirements to senior management team Requirements: A proactive, self-motivated accountant with a passion for client engagement.
Oct 03, 2025
Full time
A job opportunity has arisen, for an Accountant, ideally at a Client Manager level to join a Chartered Accountants, based within an easy commute of Coalville, Ashby-de-la-Zouch, Burton-on-Trent, Swadlincote, Loughborough, Leicester, Nottingham, and Derby. The salary is negotiable, dependent on your experience and qualifications. The firm would like to see applications anywhere from experience Semi-Senior through to Manager grade and can craft the job role to suit the right person. Benefits: Competitive salary in line with market rate Company Pension 25 days of annual leave bank holidays Business closure over Christmas Life Assurance Company Sick Pay Corporate Discounts Critical Illness Cover Cycle to work Scheme As Client Manager, your role will be to develop long-term relationships with a varied portfolio of clients, dealing with their accounting and business advisory needs. You will engage with a wide range of clients, including small, and limited companies, partnerships, sole traders, property landlords, and individuals requiring personal tax support. This role offers flexibility and can be tailored to the right candidate, making it an excellent opportunity for someone who can step in and make an immediate impact. Key Responsibilities: Managing client relationships, which will include regular touch points with your clients, both online and in-person Explore development opportunities with existing relationships to increase portfolio sizes Managing finances of portfolio, including driving monthly billing targets, monitoring and improving recoveries, debt recovery and forecasting Reviewing VAT returns, personal tax returns and partnership returns, limited company and sole trader accounts Assisting in the management of the office and developing junior members of staff and proactively look to develop a culture on continuous improvement and best practice Identifying training and development needs and ensuring these are facilitated Escalating development issues and progression requirements to senior management team Requirements: A proactive, self-motivated accountant with a passion for client engagement.
Are you passionate about creating life-changing student experiences? Do you thrive in a fast-paced environment where every day brings new opportunities? Are you ready to make a real difference in the lives of international students and help shape their journey? If so, we have the perfect role for you! We are currently looking for a Student Experience Manager to join our vibrant and dynamic team at our innovative college in Plymouth (Plymouth, England). This is your chance to be part of a forward-thinking organisation that values passion, dedication, and the drive to deliver exceptional student outcomes. Hours of Work: full time The Student Experience Manager will oversee all aspects of the student journey, ensuring the highest quality experience from pre-departure to graduation. Your role will include organising student events, managing student records, supporting visa and safeguarding compliance, and developing strong relationships with students, staff, and external partners. You will lead a dedicated team, coordinate various student services, and work closely with stakeholders to continually enhance the student experience. Duties: Coordinate and implement engaging student events, activities, and transition programmes to foster a vibrant college community Ensure effective election and support of Student Representatives and Presidents Develop and manage efficient onboarding and orientation processes for new students each semester Oversee the college's Compass Programme, including attendance monitoring and welfare support Manage student communication channels, including reception areas, noticeboards, and classroom-based communications Provide high-quality frontline services to support students' needs Lead the Operational Advisory Group to ensure continuous improvement Liaise with parents and guardians to meet requirements for under 18s students Ensure compliance with safeguarding, Prevent, HSM, and other regulatory standards Maintain and update student records to ensure accuracy and compliance with university and external stakeholder expectations Support student financial administration, including fee processing and debt management Requirements: Recent experience (within the past five years) working in a school, college, or university environment, with a focus on student services or support Proven line management experience with the ability to motivate and lead a team Excellent organisation skills and the ability to manage multiple priorities effectively Strong communication skills, confident engaging with students, staff, parents, and external partners Benefits: Salary ranging from £35,000 - £40,000 per annum. The final offer will be determined based on experience, skills and suitability for the role. Permanent, full-time role with career development opportunities Working in a forward-thinking international educational environment Supportive team culture with opportunities for professional growth Chance to make a genuine impact on students' lives and their educational journey Meet the Organisation: Who We Are and What We Do The University of Plymouth international College (UPIC) is a renowned associate college of the University of Plymouth, managed by Navitas. We welcome three to four hundred international students each year, providing pathway programmes that lead to undergraduate and postgraduate study at the university. Our college prides itself on delivering outstanding student support, academic achievement, and a memorable student experience, making us a leader within the Navitas Europe network. The Student Experience Manager role is central to maintaining our exceptional standards. You will coordinate student services, manage finances, ensure compliance with visa regulations, and champion safeguarding. You will work with a diverse community of students, staff, and partners, all committed to enriching the student journey in an inclusive and vibrant environment. If you believe you have the passion, experience, and enthusiasm to excel as our Student Experience Manager, THE TIME IS NOW! Apply today and take the next step in your career in international education. Please note: This is an onsite college based role and applicants must have the right to work in the UK Interviews for shortlisted candidates will take place on Tuesday 18th November.
Oct 03, 2025
Full time
Are you passionate about creating life-changing student experiences? Do you thrive in a fast-paced environment where every day brings new opportunities? Are you ready to make a real difference in the lives of international students and help shape their journey? If so, we have the perfect role for you! We are currently looking for a Student Experience Manager to join our vibrant and dynamic team at our innovative college in Plymouth (Plymouth, England). This is your chance to be part of a forward-thinking organisation that values passion, dedication, and the drive to deliver exceptional student outcomes. Hours of Work: full time The Student Experience Manager will oversee all aspects of the student journey, ensuring the highest quality experience from pre-departure to graduation. Your role will include organising student events, managing student records, supporting visa and safeguarding compliance, and developing strong relationships with students, staff, and external partners. You will lead a dedicated team, coordinate various student services, and work closely with stakeholders to continually enhance the student experience. Duties: Coordinate and implement engaging student events, activities, and transition programmes to foster a vibrant college community Ensure effective election and support of Student Representatives and Presidents Develop and manage efficient onboarding and orientation processes for new students each semester Oversee the college's Compass Programme, including attendance monitoring and welfare support Manage student communication channels, including reception areas, noticeboards, and classroom-based communications Provide high-quality frontline services to support students' needs Lead the Operational Advisory Group to ensure continuous improvement Liaise with parents and guardians to meet requirements for under 18s students Ensure compliance with safeguarding, Prevent, HSM, and other regulatory standards Maintain and update student records to ensure accuracy and compliance with university and external stakeholder expectations Support student financial administration, including fee processing and debt management Requirements: Recent experience (within the past five years) working in a school, college, or university environment, with a focus on student services or support Proven line management experience with the ability to motivate and lead a team Excellent organisation skills and the ability to manage multiple priorities effectively Strong communication skills, confident engaging with students, staff, parents, and external partners Benefits: Salary ranging from £35,000 - £40,000 per annum. The final offer will be determined based on experience, skills and suitability for the role. Permanent, full-time role with career development opportunities Working in a forward-thinking international educational environment Supportive team culture with opportunities for professional growth Chance to make a genuine impact on students' lives and their educational journey Meet the Organisation: Who We Are and What We Do The University of Plymouth international College (UPIC) is a renowned associate college of the University of Plymouth, managed by Navitas. We welcome three to four hundred international students each year, providing pathway programmes that lead to undergraduate and postgraduate study at the university. Our college prides itself on delivering outstanding student support, academic achievement, and a memorable student experience, making us a leader within the Navitas Europe network. The Student Experience Manager role is central to maintaining our exceptional standards. You will coordinate student services, manage finances, ensure compliance with visa regulations, and champion safeguarding. You will work with a diverse community of students, staff, and partners, all committed to enriching the student journey in an inclusive and vibrant environment. If you believe you have the passion, experience, and enthusiasm to excel as our Student Experience Manager, THE TIME IS NOW! Apply today and take the next step in your career in international education. Please note: This is an onsite college based role and applicants must have the right to work in the UK Interviews for shortlisted candidates will take place on Tuesday 18th November.
A growing and ambitious business is seeking a qualified Finance Manager to support its expanding finance and investment operations. Backed by external capital, the organisation is entering a key phase of growth and development. This is an excellent opportunity for a commercially aware, technically strong accountant to step into a role offering significant exposure to investment structures, development projects, and senior stakeholders. The business environment is fast-paced, collaborative, and well suited to someone looking to add value in a hands-on, evolving role. The Role: The Finance Manager will take ownership of financial reporting and oversight for several investment entities. The role will involve regular engagement with blue-chip external investors, joint venture partners, and internal leadership, supporting both operational and strategic decision-making across the group. Ideal for a Chartered Accountant (ACA, ACCA or equivalent) looking to make their first move from practice (particularly from audit, corporate finance or transaction services) or for someone already in industry with relevant exposure, this role offers a blend of financial control, commercial insight, and stakeholder interaction. Key Responsibilities: Oversee financial reporting, cost monitoring, and funding drawdowns across active investment projects Prepare and review management accounts for investment vehicles and joint ventures Manage debt and equity funding processes including drawdowns and compliance monitoring Lead the preparation of investor reporting packs and manage related communications Liaise with auditors, tax advisors, and other external service providers Support refinancing, due diligence, and other corporate finance activity as needed Coordinate statutory accounts and audit processes for relevant entities Ensure compliance with VAT, corporation tax, and other regulatory requirements Provide timely financial insight to inform business planning and investment decisions Candidate Profile: Fully qualified accountant (ACA, ACCA or equivalent) Strong technical and reporting skills, with a hands-on approach Excellent communication and stakeholder management capabilities Adaptable, proactive, and comfortable in a high-growth, evolving business environment Package: Hybrid working available Long-term development and progression potential High level of exposure to investors and strategic decision-making If you are interested in this opportunity or would like any further information, please do not hesitate to contact Richard Warwick at IPS Finance. IPS Finance has 45 years experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Oct 01, 2025
Full time
A growing and ambitious business is seeking a qualified Finance Manager to support its expanding finance and investment operations. Backed by external capital, the organisation is entering a key phase of growth and development. This is an excellent opportunity for a commercially aware, technically strong accountant to step into a role offering significant exposure to investment structures, development projects, and senior stakeholders. The business environment is fast-paced, collaborative, and well suited to someone looking to add value in a hands-on, evolving role. The Role: The Finance Manager will take ownership of financial reporting and oversight for several investment entities. The role will involve regular engagement with blue-chip external investors, joint venture partners, and internal leadership, supporting both operational and strategic decision-making across the group. Ideal for a Chartered Accountant (ACA, ACCA or equivalent) looking to make their first move from practice (particularly from audit, corporate finance or transaction services) or for someone already in industry with relevant exposure, this role offers a blend of financial control, commercial insight, and stakeholder interaction. Key Responsibilities: Oversee financial reporting, cost monitoring, and funding drawdowns across active investment projects Prepare and review management accounts for investment vehicles and joint ventures Manage debt and equity funding processes including drawdowns and compliance monitoring Lead the preparation of investor reporting packs and manage related communications Liaise with auditors, tax advisors, and other external service providers Support refinancing, due diligence, and other corporate finance activity as needed Coordinate statutory accounts and audit processes for relevant entities Ensure compliance with VAT, corporation tax, and other regulatory requirements Provide timely financial insight to inform business planning and investment decisions Candidate Profile: Fully qualified accountant (ACA, ACCA or equivalent) Strong technical and reporting skills, with a hands-on approach Excellent communication and stakeholder management capabilities Adaptable, proactive, and comfortable in a high-growth, evolving business environment Package: Hybrid working available Long-term development and progression potential High level of exposure to investors and strategic decision-making If you are interested in this opportunity or would like any further information, please do not hesitate to contact Richard Warwick at IPS Finance. IPS Finance has 45 years experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
