Service Desk Analyst We're partnering with a growing, founder-led SaaS technology business operating within the workforce management and operations technology space. Led by a highly successful leadership team with a track record of building and scaling technology businesses, the company is helping organisations improve workforce visibility, employee safety, attendance, onboarding and operational efficiency through a combination of software, automation and innovative workplace technology. Their customers span a range of sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity As a Service Desk Analyst, you'll be the first point of contact for customers using the platform and will play a key role in delivering an excellent support experience. You'll help customers resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting as the first point of contact for customers via phone, email and ticketing systems. Delivering a professional, friendly and efficient customer experience. Logging, prioritising and managing customer enquiries and incidents. Investigating issues and identifying solutions using internal documentation and knowledge resources. Keeping customers informed throughout the lifecycle of their enquiry. Resolving issues wherever possible within agreed service levels. Escalating more complex incidents to specialist teams with clear and accurate information. Maintaining detailed records of customer interactions and resolutions. Contributing to internal knowledge articles and support documentation. Working collaboratively with colleagues to continuously improve customer service delivery. What We're Looking For We're looking for someone who genuinely enjoys helping customers and takes pride in delivering a great service experience. You'll likely have experience in: Customer Service Advisor Customer Support Advisor Helpdesk Advisor Service Desk Analyst Contact Centre Advisor Technical Support Administrator Customer Experience Executive Essential Skills Excellent verbal and written communication skills. Strong customer service mindset. Positive and professional approach. Good problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritise workload. Confidence using technology and learning new systems. Proactive attitude with a willingness to take ownership. Ability to work independently in a remote environment whilst contributing effectively to a team. Desirable Experience Whilst not essential, we'd be particularly interested in people with: Previous customer service experience. Experience using business software. Exposure to helpdesk or ticket management systems. An interest in technology and software. Previous experience working within a support environment. Why Apply? Hybrid working. Comprehensive training and onboarding. Opportunity to join a growing SaaS business. Supportive and collaborative team culture. Clear pathway into software and technology support. Exposure to a modern technology platform used by organisations across the UK 26,000 salary plus benefits
Sep 17, 2026
Full time
Service Desk Analyst We're partnering with a growing, founder-led SaaS technology business operating within the workforce management and operations technology space. Led by a highly successful leadership team with a track record of building and scaling technology businesses, the company is helping organisations improve workforce visibility, employee safety, attendance, onboarding and operational efficiency through a combination of software, automation and innovative workplace technology. Their customers span a range of sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity As a Service Desk Analyst, you'll be the first point of contact for customers using the platform and will play a key role in delivering an excellent support experience. You'll help customers resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting as the first point of contact for customers via phone, email and ticketing systems. Delivering a professional, friendly and efficient customer experience. Logging, prioritising and managing customer enquiries and incidents. Investigating issues and identifying solutions using internal documentation and knowledge resources. Keeping customers informed throughout the lifecycle of their enquiry. Resolving issues wherever possible within agreed service levels. Escalating more complex incidents to specialist teams with clear and accurate information. Maintaining detailed records of customer interactions and resolutions. Contributing to internal knowledge articles and support documentation. Working collaboratively with colleagues to continuously improve customer service delivery. What We're Looking For We're looking for someone who genuinely enjoys helping customers and takes pride in delivering a great service experience. You'll likely have experience in: Customer Service Advisor Customer Support Advisor Helpdesk Advisor Service Desk Analyst Contact Centre Advisor Technical Support Administrator Customer Experience Executive Essential Skills Excellent verbal and written communication skills. Strong customer service mindset. Positive and professional approach. Good problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritise workload. Confidence using technology and learning new systems. Proactive attitude with a willingness to take ownership. Ability to work independently in a remote environment whilst contributing effectively to a team. Desirable Experience Whilst not essential, we'd be particularly interested in people with: Previous customer service experience. Experience using business software. Exposure to helpdesk or ticket management systems. An interest in technology and software. Previous experience working within a support environment. Why Apply? Hybrid working. Comprehensive training and onboarding. Opportunity to join a growing SaaS business. Supportive and collaborative team culture. Clear pathway into software and technology support. Exposure to a modern technology platform used by organisations across the UK 26,000 salary plus benefits
Junior Cyber Security Analyst Liverpool Salary: 28,800 + public sector benefits Fixed Term Contract until end of April 2027 - maybe potential to go permanent Hybrid Working twice a week onsite. On behalf of a public sector organisation, I'm looking for a Cyber Security Analyst to join a multi-skilled digital and technology function.Working closely with colleagues across IT operations and the wider organisation, you will help monitor the security environment, investigate cyber incidents and strengthen the organisation's wider cyber security capabilities. This is a broad operational security role covering SOC monitoring, incident response, cyber assurance, penetration testing and security improvement. You will also support wider IT service delivery and technology projects when required. What this role involves: Monitoring the Security Operations Centre and ensuring appropriate coverage across networks, hardware and software Investigating and supporting the resolution of cyber security incidents Triaging security issues according to their priority, risk and potential impact Proactively identifying opportunities to reduce the likelihood and impact of security incidents Supporting cyber assurance activities, including Cyber Essentials Plus and wider government security requirements Assisting with annual cyber assurance assessments and certification renewals Supporting penetration testing and phishing simulation exercises across projects and business-as-usual activities Reviewing security architectures and assessing the potential impact of vulnerabilities across existing and future systems Supporting the implementation of proactive security technologies and controls Researching emerging security technologies and considering how they could be used within the organisation Communicating security concepts clearly to technical and non-technical stakeholders Supporting wider IT service delivery activities and technology project rollouts where required Occasionally travelling between organisational locations to support users, technical environments and project delivery What I'm looking for: Knowledge of Security Operations Centre processes and day-to-day cyber monitoring Working knowledge of typical SOC toolsets - SIEM, EDR, Vulnerability Management and Email Security gateway tools Good technical knowledge of fundamental cyber security concepts Strong troubleshooting and analytical skills The ability to interpret complex technical information and identify relevant patterns or trends Experience working with ITIL processes, including incident, problem, change and request management A proactive approach to taking ownership of technical issues and progressing them through to resolution Benefits Hybrid and flexible working arrangements Defined benefit pension scheme Good annual leave entitlement Professional development and training opportunities Exposure to SOC operations, incident response, cyber assurance and security testing Scope to develop within a broader cyber security and digital technology function Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 17, 2026
Full time
Junior Cyber Security Analyst Liverpool Salary: 28,800 + public sector benefits Fixed Term Contract until end of April 2027 - maybe potential to go permanent Hybrid Working twice a week onsite. On behalf of a public sector organisation, I'm looking for a Cyber Security Analyst to join a multi-skilled digital and technology function.Working closely with colleagues across IT operations and the wider organisation, you will help monitor the security environment, investigate cyber incidents and strengthen the organisation's wider cyber security capabilities. This is a broad operational security role covering SOC monitoring, incident response, cyber assurance, penetration testing and security improvement. You will also support wider IT service delivery and technology projects when required. What this role involves: Monitoring the Security Operations Centre and ensuring appropriate coverage across networks, hardware and software Investigating and supporting the resolution of cyber security incidents Triaging security issues according to their priority, risk and potential impact Proactively identifying opportunities to reduce the likelihood and impact of security incidents Supporting cyber assurance activities, including Cyber Essentials Plus and wider government security requirements Assisting with annual cyber assurance assessments and certification renewals Supporting penetration testing and phishing simulation exercises across projects and business-as-usual activities Reviewing security architectures and assessing the potential impact of vulnerabilities across existing and future systems Supporting the implementation of proactive security technologies and controls Researching emerging security technologies and considering how they could be used within the organisation Communicating security concepts clearly to technical and non-technical stakeholders Supporting wider IT service delivery activities and technology project rollouts where required Occasionally travelling between organisational locations to support users, technical environments and project delivery What I'm looking for: Knowledge of Security Operations Centre processes and day-to-day cyber monitoring Working knowledge of typical SOC toolsets - SIEM, EDR, Vulnerability Management and Email Security gateway tools Good technical knowledge of fundamental cyber security concepts Strong troubleshooting and analytical skills The ability to interpret complex technical information and identify relevant patterns or trends Experience working with ITIL processes, including incident, problem, change and request management A proactive approach to taking ownership of technical issues and progressing them through to resolution Benefits Hybrid and flexible working arrangements Defined benefit pension scheme Good annual leave entitlement Professional development and training opportunities Exposure to SOC operations, incident response, cyber assurance and security testing Scope to develop within a broader cyber security and digital technology function Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are currently seeking an Asbestos Operations Coordinator / Manager to join a reputable contractor based in Kent who specialise in asbestos removal across licenses and non-licenses projects across Kent, Surrey and London. You will be responsible for supporting the day-to-day operational delivery of asbestos removal and surveying projects. The role involves scheduling labour and works, preparing quotations for licensed and non-licensed asbestos projects, coordinating equipment and air testing requirements, liaising with clients, and preparing operational documentation including RAMS (Risk Assessments and Method Statements). The coordinator ensures projects are delivered efficiently, safely, and in compliance with relevant legislation and company procedures. Location: Office based - Gillingham. Full time Salary: up to £50,000 + package You will need: Essential Previous experience in an operations, scheduling, or coordination role. Knowledge of asbestos removal operations and industry procedures. Strong organisational and time management skills. Excellent communication and client liaison abilities. Ability to work under pressure and manage multiple projects simultaneously. Competent in Microsoft Office and scheduling systems. Desirable Experience within the asbestos, construction, or environmental services industry. Understanding of licensed and non-licensed asbestos works. Knowledge of HSE regulations and asbestos compliance requirements. Experience preparing RAMS documentation. Key Responsibilities include: Operations & Scheduling Schedule asbestos removal and associated works across multiple sites. Coordinate labour allocation and ensure appropriate staffing levels for upcoming projects. Monitor project timelines and update schedules as required. Maintain accurate operational calendars and job tracking systems. Quoting & Estimating Prepare quotations for both licensed and non-licensed asbestos works. Review site information, survey reports, and client requirements to compile accurate cost estimates. Liaise with operational teams to ensure pricing reflects labour, equipment, waste disposal, and compliance requirements. Issue quotations and follow up with clients where necessary. Equipment & Resource Coordination Book and coordinate equipment required for upcoming jobs, including PPE, decontamination units, and specialist asbestos removal equipment. Ensure equipment availability aligns with project schedules. Coordinate maintenance and servicing schedules where required. Air Testing & Compliance Arrange air monitoring and four-stage clearance testing with UKAS-accredited analysts. Coordinate air test bookings in line with project schedules and regulatory requirements. Maintain records of certificates and compliance documentation. Client Liaison Act as a key point of contact for clients regarding project scheduling, updates, and operational queries. Build and maintain strong client relationships through professional communication. Respond promptly to client requests and coordinate solutions with operational teams. Documentation & RAMS Prepare and issue RAMS (Risk Assessments and Method Statements) for asbestos-related works. Ensure all documentation is completed accurately and issued prior to works commencing. Maintain records in accordance with company procedures and HSE regulations. General Administration Maintain accurate job records, files, and operational databases. Support the operations team with general administrative duties. Assist with compliance audits and document control processes. If you are interested in the above and would like to discuss further please APPLY TODAY!
Sep 17, 2026
Full time
We are currently seeking an Asbestos Operations Coordinator / Manager to join a reputable contractor based in Kent who specialise in asbestos removal across licenses and non-licenses projects across Kent, Surrey and London. You will be responsible for supporting the day-to-day operational delivery of asbestos removal and surveying projects. The role involves scheduling labour and works, preparing quotations for licensed and non-licensed asbestos projects, coordinating equipment and air testing requirements, liaising with clients, and preparing operational documentation including RAMS (Risk Assessments and Method Statements). The coordinator ensures projects are delivered efficiently, safely, and in compliance with relevant legislation and company procedures. Location: Office based - Gillingham. Full time Salary: up to £50,000 + package You will need: Essential Previous experience in an operations, scheduling, or coordination role. Knowledge of asbestos removal operations and industry procedures. Strong organisational and time management skills. Excellent communication and client liaison abilities. Ability to work under pressure and manage multiple projects simultaneously. Competent in Microsoft Office and scheduling systems. Desirable Experience within the asbestos, construction, or environmental services industry. Understanding of licensed and non-licensed asbestos works. Knowledge of HSE regulations and asbestos compliance requirements. Experience preparing RAMS documentation. Key Responsibilities include: Operations & Scheduling Schedule asbestos removal and associated works across multiple sites. Coordinate labour allocation and ensure appropriate staffing levels for upcoming projects. Monitor project timelines and update schedules as required. Maintain accurate operational calendars and job tracking systems. Quoting & Estimating Prepare quotations for both licensed and non-licensed asbestos works. Review site information, survey reports, and client requirements to compile accurate cost estimates. Liaise with operational teams to ensure pricing reflects labour, equipment, waste disposal, and compliance requirements. Issue quotations and follow up with clients where necessary. Equipment & Resource Coordination Book and coordinate equipment required for upcoming jobs, including PPE, decontamination units, and specialist asbestos removal equipment. Ensure equipment availability aligns with project schedules. Coordinate maintenance and servicing schedules where required. Air Testing & Compliance Arrange air monitoring and four-stage clearance testing with UKAS-accredited analysts. Coordinate air test bookings in line with project schedules and regulatory requirements. Maintain records of certificates and compliance documentation. Client Liaison Act as a key point of contact for clients regarding project scheduling, updates, and operational queries. Build and maintain strong client relationships through professional communication. Respond promptly to client requests and coordinate solutions with operational teams. Documentation & RAMS Prepare and issue RAMS (Risk Assessments and Method Statements) for asbestos-related works. Ensure all documentation is completed accurately and issued prior to works commencing. Maintain records in accordance with company procedures and HSE regulations. General Administration Maintain accurate job records, files, and operational databases. Support the operations team with general administrative duties. Assist with compliance audits and document control processes. If you are interested in the above and would like to discuss further please APPLY TODAY!
Performance and Analytics Associate - Private Equity A leading private markets organisation is seeking a Performance and Analytics Associate to join their Private Equity division in London. This role offers you the chance to become an integral part of a high-calibre team, where your analytical expertise and commitment to accuracy will directly impact investor reporting and performance measurement. You will be empowered to drive platform analytics, contribute to client materials, and support strategic deliverables across multiple strategies and geographies. The organisation is committed to fostering an inclusive environment, offering flexible working arrangements and ongoing professional development. If you are passionate about transforming complex data into actionable insights, thrive in a collaborative setting, and value diversity and fairness, this opportunity provides a rare pathway for growth within the buy-side sector. What you'll do: Assist in the quarterly investor reporting process across Private Equity by preparing accurate reports covering multiple strategies and geographies. Prepare and maintain client-ready portfolio data to support regular client materials, investor due diligence, and business development efforts. Handle day-to-day performance and exposure analyses, ensuring data integrity and timely delivery of outputs for internal stakeholders as well as clients. Understand, reconcile, and load large unstructured datasets onto relevant systems while enhancing data models for improved analytics. Drive technology-led projects aimed at reducing manual processes within the team, collaborating closely with investment deal teams and operations teams for data gathering and analysis. Prepare responses to investor queries on portfolio topics by understanding industry performance metrics and supporting quarterly valuation processes. Manage workflow efficiently to ensure deadlines are met for all periodic and ad-hoc tasks related to reporting and analytics. Support the wider Private Equity valuation process including data collation, critical review, and reporting support for client operational due diligence visits. Work closely with administrators and fund accounting teams to ensure financial reporting is accurate, timely, and reflects relevant insight from the wider team. Adhere to regulatory requirements such as the FCA's Conduct Rules by maintaining high standards of personal conduct throughout all activities. What you bring: Educated to degree level (or equivalent) with a minimum 2:1 obtained; newly qualified chartered financial analyst or chartered accountant or equivalent financial qualification is highly desirable. Minimum four years' experience in the financial services sector with exposure to private equity preferred; strong grasp of commercial nature, accounting principles, and financial reporting requirements for these vehicles. Highly analytical mindset with proven ability to work with high volumes of numerical data - transforming information into actionable insights for decision making. Advanced IT literacy including expert knowledge of Excel for modelling purposes as well as proficiency in PowerPoint and Word for report preparation. Excellent report writing skills demonstrated by fluent command of business-level English suitable for drafting documents for internal/external audiences. Flexible attitude towards work profile; capable of handling significant volume of non-routine or unpredictable work demands while meeting tight deadlines. Outstanding interpersonal communication skills enabling you to build lasting relationships across businesses; manage stakeholder expectations effectively; collaborate within a team environment. Conscientious approach with exceptional attention to detail ensuring accuracy in all aspects of performance measurement and reporting activities. Calmness under pressure combined with high energy levels; able to remain effective during periods of intense activity or deadline-driven tasks. Commitment to diversity, inclusion, fairness and openness towards flexible working arrangements tailored around individual needs. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Sep 17, 2026
Full time
Performance and Analytics Associate - Private Equity A leading private markets organisation is seeking a Performance and Analytics Associate to join their Private Equity division in London. This role offers you the chance to become an integral part of a high-calibre team, where your analytical expertise and commitment to accuracy will directly impact investor reporting and performance measurement. You will be empowered to drive platform analytics, contribute to client materials, and support strategic deliverables across multiple strategies and geographies. The organisation is committed to fostering an inclusive environment, offering flexible working arrangements and ongoing professional development. If you are passionate about transforming complex data into actionable insights, thrive in a collaborative setting, and value diversity and fairness, this opportunity provides a rare pathway for growth within the buy-side sector. What you'll do: Assist in the quarterly investor reporting process across Private Equity by preparing accurate reports covering multiple strategies and geographies. Prepare and maintain client-ready portfolio data to support regular client materials, investor due diligence, and business development efforts. Handle day-to-day performance and exposure analyses, ensuring data integrity and timely delivery of outputs for internal stakeholders as well as clients. Understand, reconcile, and load large unstructured datasets onto relevant systems while enhancing data models for improved analytics. Drive technology-led projects aimed at reducing manual processes within the team, collaborating closely with investment deal teams and operations teams for data gathering and analysis. Prepare responses to investor queries on portfolio topics by understanding industry performance metrics and supporting quarterly valuation processes. Manage workflow efficiently to ensure deadlines are met for all periodic and ad-hoc tasks related to reporting and analytics. Support the wider Private Equity valuation process including data collation, critical review, and reporting support for client operational due diligence visits. Work closely with administrators and fund accounting teams to ensure financial reporting is accurate, timely, and reflects relevant insight from the wider team. Adhere to regulatory requirements such as the FCA's Conduct Rules by maintaining high standards of personal conduct throughout all activities. What you bring: Educated to degree level (or equivalent) with a minimum 2:1 obtained; newly qualified chartered financial analyst or chartered accountant or equivalent financial qualification is highly desirable. Minimum four years' experience in the financial services sector with exposure to private equity preferred; strong grasp of commercial nature, accounting principles, and financial reporting requirements for these vehicles. Highly analytical mindset with proven ability to work with high volumes of numerical data - transforming information into actionable insights for decision making. Advanced IT literacy including expert knowledge of Excel for modelling purposes as well as proficiency in PowerPoint and Word for report preparation. Excellent report writing skills demonstrated by fluent command of business-level English suitable for drafting documents for internal/external audiences. Flexible attitude towards work profile; capable of handling significant volume of non-routine or unpredictable work demands while meeting tight deadlines. Outstanding interpersonal communication skills enabling you to build lasting relationships across businesses; manage stakeholder expectations effectively; collaborate within a team environment. Conscientious approach with exceptional attention to detail ensuring accuracy in all aspects of performance measurement and reporting activities. Calmness under pressure combined with high energy levels; able to remain effective during periods of intense activity or deadline-driven tasks. Commitment to diversity, inclusion, fairness and openness towards flexible working arrangements tailored around individual needs. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Finance & Data Analytics Lead Bristol/Hybrid 6 month contract Salary from 80,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are seeking an experienced Finance & Data Analytics Lead to join the Data Applications & Solutions (DAS) team. The position is being offered on an initial 6 month contract, hybrid working being based from the Bristol office 2 days a week with the remaining 3 days working from home. This role will act as the vital bridge between Finance stakeholders and technical delivery teams, ensuring that data, reporting, analytics and transformation initiatives deliver meaningful business outcomes. The successful candidate will possess strong Finance domain knowledge and be comfortable working with complex data, translating business requirements into clear solutions, and supporting strategic change initiatives. They will play a key role in driving data quality, business insight, regulatory compliance, and operational improvement across the Finance landscape. Whilst experience within Insurance, Actuarial functions and SAS is advantageous, applicants from other Finance backgrounds are encouraged to apply. Key Responsibilities Finance & Business Expertise Act as the Finance SME for data and analytics initiatives across DAS. Provide expert guidance on Finance processes, controls, data structures and reporting requirements. Support the interpretation of Finance business needs and translate them into clear data and technology requirements. Engage with Finance stakeholders to understand priorities, challenges and opportunities for improvement. Ensure solutions align to Finance governance, risk and control requirements. Data & Analytics Analyse complex Finance data sets to identify trends, issues and opportunities. Collaborate with data engineers, analysts and technical teams to design effective data solutions. Contribute to the definition of business rules, data mappings and data lineage documentation. Support reporting, analytics and insight generation across Finance domains. Change & Transformation Support strategic data and transformation programmes across Finance. Provide impact assessments and business analysis for system, process and data changes. Assist with testing, business validation and implementation activities. Champion data-driven decision making and continuous improvement initiatives. Stakeholder Management Build strong relationships across Finance, Technology and Change functions. Communicate complex technical concepts in a way that is easily understood by business stakeholders. Facilitate workshops, requirements gathering sessions and solution discussions. Influence stakeholders at all levels to drive successful outcomes. Essential Skills & Experience Required Significant experience working within a Finance function or supporting Finance operations. Strong understanding of Finance data, reporting and related business processes. Experience translating business requirements into data or technology solutions. Strong analytical and problem-solving skills. Ability to work effectively with both business and technical stakeholders. Experience supporting data-driven change, transformation or improvement initiatives. Excellent communication, facilitation and stakeholder management skills. Strong attention to detail and ability to work with complex data sets. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Sep 16, 2026
Contractor
Finance & Data Analytics Lead Bristol/Hybrid 6 month contract Salary from 80,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are seeking an experienced Finance & Data Analytics Lead to join the Data Applications & Solutions (DAS) team. The position is being offered on an initial 6 month contract, hybrid working being based from the Bristol office 2 days a week with the remaining 3 days working from home. This role will act as the vital bridge between Finance stakeholders and technical delivery teams, ensuring that data, reporting, analytics and transformation initiatives deliver meaningful business outcomes. The successful candidate will possess strong Finance domain knowledge and be comfortable working with complex data, translating business requirements into clear solutions, and supporting strategic change initiatives. They will play a key role in driving data quality, business insight, regulatory compliance, and operational improvement across the Finance landscape. Whilst experience within Insurance, Actuarial functions and SAS is advantageous, applicants from other Finance backgrounds are encouraged to apply. Key Responsibilities Finance & Business Expertise Act as the Finance SME for data and analytics initiatives across DAS. Provide expert guidance on Finance processes, controls, data structures and reporting requirements. Support the interpretation of Finance business needs and translate them into clear data and technology requirements. Engage with Finance stakeholders to understand priorities, challenges and opportunities for improvement. Ensure solutions align to Finance governance, risk and control requirements. Data & Analytics Analyse complex Finance data sets to identify trends, issues and opportunities. Collaborate with data engineers, analysts and technical teams to design effective data solutions. Contribute to the definition of business rules, data mappings and data lineage documentation. Support reporting, analytics and insight generation across Finance domains. Change & Transformation Support strategic data and transformation programmes across Finance. Provide impact assessments and business analysis for system, process and data changes. Assist with testing, business validation and implementation activities. Champion data-driven decision making and continuous improvement initiatives. Stakeholder Management Build strong relationships across Finance, Technology and Change functions. Communicate complex technical concepts in a way that is easily understood by business stakeholders. Facilitate workshops, requirements gathering sessions and solution discussions. Influence stakeholders at all levels to drive successful outcomes. Essential Skills & Experience Required Significant experience working within a Finance function or supporting Finance operations. Strong understanding of Finance data, reporting and related business processes. Experience translating business requirements into data or technology solutions. Strong analytical and problem-solving skills. Ability to work effectively with both business and technical stakeholders. Experience supporting data-driven change, transformation or improvement initiatives. Excellent communication, facilitation and stakeholder management skills. Strong attention to detail and ability to work with complex data sets. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Hays Accounts and Finance
Leicester, Leicestershire
Your new company Our client operates within the materials handling and industrial equipment sector, providing essential equipment, fleet solutions, and aftersales services to customers across a broad range of industries including logistics, warehousing, manufacturing, retail, and distribution. The business is focused on operational excellence, customer service, and data-driven decision-making, making this an excellent environment for a commercially-minded analyst looking to make a tangible impact. Due to continued growth, an exciting opportunity has arisen for a Finance Analyst to join a high-performing commercial finance team. This role offers the chance to work closely with operational and commercial stakeholders, delivering key financial and performance insights that support business decision-making and drive profitability. The successful candidate will play a pivotal role in reporting, forecasting, analysis and systems development, helping the business maximise performance across its rental and used equipment operations. Could suit someone who is either part qualified or newly qualified. Your new role As Finance Analyst, you will provide analytical, commercial and financial support to the business, ensuring key stakeholders have access to accurate, timely and insightful information. You will be responsible for delivering KPI reporting, supporting budgeting and forecasting processes, assisting with month-end activities, and identifying opportunities to enhance reporting capability through improved data modelling and business intelligence tools. Key Responsibilities Deliver analytical, financial and commercial support across the division. Produce and distribute divisional KPI reporting and performance analysis. Support business objectives through meaningful financial insight and recommendations. Assist with month-end activities, including journals and financial reporting requirements. Support budgeting and forecasting processes throughout the financial year. Produce variance analysis and exception reporting identifying business risks and opportunities. Complete balance sheet reserve reconciliations. Develop, maintain and improve management reporting systems and dashboards. Support internal and external stakeholders with reporting and analysis requirements. Identify and implement new reporting tools, models and business intelligence solutions. Analyse large and complex data sets to drive operational and financial improvements. Work with a range of systems including ERP, SQL and BI reporting tools. What you'll need to succeed We are looking for an analytical and commercially focused individual who enjoys working with data and using insight to influence business decisions.You will be comfortable dealing with large datasets, communicating with stakeholders at all levels, and managing multiple priorities in a fast-paced environment. Skills & Experience (Essential) Part Qualified or Recently Qualified Experience within accounting, finance, planning, reporting or analytical roles. Strong analytical and problem-solving capabilities. Experience manipulating and analysing large volumes of data. Advanced Excel skills. Excellent communication skills, both written and verbal. Strong organisational and planning abilities. Effective time management skills. Ability to work accurately to deadlines. Collaborative and team-oriented approach Desirable Experience using Power BI. SQL knowledge. Stakeholder management experience. A business, finance or accounting degree Experience working with ERP systems and reporting platforms. What you'll get in return Flexible working options available (3 days in Office 2 WFH) Opportunity to join a market-leading organisation within a specialist industrial sector. A highly visible role with exposure to commercial and operational stakeholders. Strong career development opportunities. A varied position combining finance, analysis and business partnering. The chance to influence reporting, systems and business performance through data-driven insight. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 16, 2026
Full time
Your new company Our client operates within the materials handling and industrial equipment sector, providing essential equipment, fleet solutions, and aftersales services to customers across a broad range of industries including logistics, warehousing, manufacturing, retail, and distribution. The business is focused on operational excellence, customer service, and data-driven decision-making, making this an excellent environment for a commercially-minded analyst looking to make a tangible impact. Due to continued growth, an exciting opportunity has arisen for a Finance Analyst to join a high-performing commercial finance team. This role offers the chance to work closely with operational and commercial stakeholders, delivering key financial and performance insights that support business decision-making and drive profitability. The successful candidate will play a pivotal role in reporting, forecasting, analysis and systems development, helping the business maximise performance across its rental and used equipment operations. Could suit someone who is either part qualified or newly qualified. Your new role As Finance Analyst, you will provide analytical, commercial and financial support to the business, ensuring key stakeholders have access to accurate, timely and insightful information. You will be responsible for delivering KPI reporting, supporting budgeting and forecasting processes, assisting with month-end activities, and identifying opportunities to enhance reporting capability through improved data modelling and business intelligence tools. Key Responsibilities Deliver analytical, financial and commercial support across the division. Produce and distribute divisional KPI reporting and performance analysis. Support business objectives through meaningful financial insight and recommendations. Assist with month-end activities, including journals and financial reporting requirements. Support budgeting and forecasting processes throughout the financial year. Produce variance analysis and exception reporting identifying business risks and opportunities. Complete balance sheet reserve reconciliations. Develop, maintain and improve management reporting systems and dashboards. Support internal and external stakeholders with reporting and analysis requirements. Identify and implement new reporting tools, models and business intelligence solutions. Analyse large and complex data sets to drive operational and financial improvements. Work with a range of systems including ERP, SQL and BI reporting tools. What you'll need to succeed We are looking for an analytical and commercially focused individual who enjoys working with data and using insight to influence business decisions.You will be comfortable dealing with large datasets, communicating with stakeholders at all levels, and managing multiple priorities in a fast-paced environment. Skills & Experience (Essential) Part Qualified or Recently Qualified Experience within accounting, finance, planning, reporting or analytical roles. Strong analytical and problem-solving capabilities. Experience manipulating and analysing large volumes of data. Advanced Excel skills. Excellent communication skills, both written and verbal. Strong organisational and planning abilities. Effective time management skills. Ability to work accurately to deadlines. Collaborative and team-oriented approach Desirable Experience using Power BI. SQL knowledge. Stakeholder management experience. A business, finance or accounting degree Experience working with ERP systems and reporting platforms. What you'll get in return Flexible working options available (3 days in Office 2 WFH) Opportunity to join a market-leading organisation within a specialist industrial sector. A highly visible role with exposure to commercial and operational stakeholders. Strong career development opportunities. A varied position combining finance, analysis and business partnering. The chance to influence reporting, systems and business performance through data-driven insight. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
BUSINESS ANALYST TRAINEESHIP Become a Business Analyst and Build Real-World Experience Are you interested in solving business problems, improving processes, and helping organisations make better decisions? Do you want to gain practical experience while developing skills that employers value across a wide range of industries? We are offering a Business Analyst Traineeship designed to help aspiring business analysts develop industry-relevant knowledge through structured learning and practical projects. What You Will Learn Throughout the traineeship, you will develop an understanding of: Business Analysis Fundamentals Requirements Elicitation Techniques Stakeholder Analysis and Management Business Process Modelling Process Improvement and Optimisation Requirements Documentation User Stories and Acceptance Criteria Agile and Scrum Methodologies Waterfall Project Delivery Gap Analysis Root Cause Analysis Business Case Development Data Analysis and Visualisation Change Management Fundamentals Risk Analysis Business Analysis Tools and Techniques Practical Experience You will work on realistic business analysis projects that may include: Business process mapping Requirements gathering exercises Stakeholder analysis Writing Business Requirements Documents (BRDs) Creating Functional Requirements Specifications (FRS) User story development Gap analysis reports Business case preparation Process improvement recommendations Portfolio projects demonstrating your analytical and problem-solving skills This practical experience will help you develop a professional portfolio that demonstrates your capabilities to future employers. Ideal Candidate We are looking for individuals who: Have an interest in business, technology, and problem-solving Enjoy analysing information and identifying opportunities for improvement Have strong communication and organisational skills Pay close attention to detail Are willing to learn new skills Can work independently and manage their time effectively Have basic computer skills No previous Business Analysis experience is required. Successful applicants will undertake our paid Business Analysis training programme before progressing into employment. The cost of the training is the responsibility of the learner, and full guidance and support will be provided throughout the programme. Benefits Remote and flexible learning Industry-relevant curriculum Portfolio development opportunities Practical project experience Mentoring and personalised feedback Career guidance and employability support Opportunity to develop skills sought by modern employers Entry Requirements A good level of written English Access to a computer and internet connection Motivation to learn and develop professionally Career Opportunities Upon successful completion, learners may pursue roles such as: Business Analyst Junior Business Analyst Business Systems Analyst Process Analyst Functional Analyst Requirements Analyst Change Analyst Operations Analyst Product Analyst Business Improvement Analyst Apply Today If you are looking to start a career in Business Analysis and want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application today and begin your journey towards a rewarding career in Business Analysis. We advertise this role across multiple UK locations - you only need to apply once and you'll be considered for all of them.
Sep 16, 2026
Full time
BUSINESS ANALYST TRAINEESHIP Become a Business Analyst and Build Real-World Experience Are you interested in solving business problems, improving processes, and helping organisations make better decisions? Do you want to gain practical experience while developing skills that employers value across a wide range of industries? We are offering a Business Analyst Traineeship designed to help aspiring business analysts develop industry-relevant knowledge through structured learning and practical projects. What You Will Learn Throughout the traineeship, you will develop an understanding of: Business Analysis Fundamentals Requirements Elicitation Techniques Stakeholder Analysis and Management Business Process Modelling Process Improvement and Optimisation Requirements Documentation User Stories and Acceptance Criteria Agile and Scrum Methodologies Waterfall Project Delivery Gap Analysis Root Cause Analysis Business Case Development Data Analysis and Visualisation Change Management Fundamentals Risk Analysis Business Analysis Tools and Techniques Practical Experience You will work on realistic business analysis projects that may include: Business process mapping Requirements gathering exercises Stakeholder analysis Writing Business Requirements Documents (BRDs) Creating Functional Requirements Specifications (FRS) User story development Gap analysis reports Business case preparation Process improvement recommendations Portfolio projects demonstrating your analytical and problem-solving skills This practical experience will help you develop a professional portfolio that demonstrates your capabilities to future employers. Ideal Candidate We are looking for individuals who: Have an interest in business, technology, and problem-solving Enjoy analysing information and identifying opportunities for improvement Have strong communication and organisational skills Pay close attention to detail Are willing to learn new skills Can work independently and manage their time effectively Have basic computer skills No previous Business Analysis experience is required. Successful applicants will undertake our paid Business Analysis training programme before progressing into employment. The cost of the training is the responsibility of the learner, and full guidance and support will be provided throughout the programme. Benefits Remote and flexible learning Industry-relevant curriculum Portfolio development opportunities Practical project experience Mentoring and personalised feedback Career guidance and employability support Opportunity to develop skills sought by modern employers Entry Requirements A good level of written English Access to a computer and internet connection Motivation to learn and develop professionally Career Opportunities Upon successful completion, learners may pursue roles such as: Business Analyst Junior Business Analyst Business Systems Analyst Process Analyst Functional Analyst Requirements Analyst Change Analyst Operations Analyst Product Analyst Business Improvement Analyst Apply Today If you are looking to start a career in Business Analysis and want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application today and begin your journey towards a rewarding career in Business Analysis. We advertise this role across multiple UK locations - you only need to apply once and you'll be considered for all of them.
Business Systems Analyst Leicester, Leicestershire Hybrid after training £37,500 - £42,500 DOE + Discretionary Bonus + Benefits Why This Role Stands Out Our client is a long-established, Chartered financial planning firm managing over £1.1 billion in client assets for high-net-worth families. They've just been named one of the best financial advisers to work for in the UK for the fourth time running - an award decided largely by staff feedback. It's a business built on trust and ownership, with genuine progression (including future equity potential) and real investment in people's development. The Opportunity You'll become the go-to expert for the firm's core business systems - Intelliflo, Omniphi, Virtual Cabinet, Moneyinfo, Sage, Adobe and Microsoft 365 - with real scope to shape how the business works, not just keep the lights on. Breadth, not box-ticking. Support, project delivery, training and improvement work in one varied remit - ideal grounding for a career in business systems or business analysis. Visible influence. You'll work directly with the Head of Operations, and your recommendations will actually get heard and acted on. Regulated-sector exposure. Genuine experience of systems and data governance within an FCA-regulated environment - a strong, transferable credential. What You'll Get Salary £37,500 - £42,500 DOE, plus discretionary annual bonus 4x salary life assurance and pension (5% employer, rising with service, salary sacrifice available) 24 days' holiday (rising with service) plus bank holidays, and a Health Cash Plan Free on-site parking and hybrid working once initial training is complete Genuine support for professional development and further qualifications What You'll Be Doing Acting as subject matter expert and second-line support for the firm's core business applications Managing system configuration, user access and troubleshooting workflow/data issues Supporting Microsoft 365 and working with the external IT provider on wider infrastructure Identifying system improvements and supporting delivery of projects, from requirements through to UAT Developing training materials and driving user adoption of new tools and processes What We're Looking For Experience supporting and administering business systems and applications, including Microsoft 365 Experience working with third-party software providers Strong analytical and problem-solving skills, with excellent communication and stakeholder management Desirable: FCA-regulated business experience, Intelliflo/Moneyinfo exposure, a relevant IT/Business Systems/Business Analysis qualification, or process mapping and training/user adoption experience. Interested? If you want a role where you'll be trusted, developed and genuinely listened to - apply now or get in touch for a confidential conversation.
Sep 16, 2026
Full time
Business Systems Analyst Leicester, Leicestershire Hybrid after training £37,500 - £42,500 DOE + Discretionary Bonus + Benefits Why This Role Stands Out Our client is a long-established, Chartered financial planning firm managing over £1.1 billion in client assets for high-net-worth families. They've just been named one of the best financial advisers to work for in the UK for the fourth time running - an award decided largely by staff feedback. It's a business built on trust and ownership, with genuine progression (including future equity potential) and real investment in people's development. The Opportunity You'll become the go-to expert for the firm's core business systems - Intelliflo, Omniphi, Virtual Cabinet, Moneyinfo, Sage, Adobe and Microsoft 365 - with real scope to shape how the business works, not just keep the lights on. Breadth, not box-ticking. Support, project delivery, training and improvement work in one varied remit - ideal grounding for a career in business systems or business analysis. Visible influence. You'll work directly with the Head of Operations, and your recommendations will actually get heard and acted on. Regulated-sector exposure. Genuine experience of systems and data governance within an FCA-regulated environment - a strong, transferable credential. What You'll Get Salary £37,500 - £42,500 DOE, plus discretionary annual bonus 4x salary life assurance and pension (5% employer, rising with service, salary sacrifice available) 24 days' holiday (rising with service) plus bank holidays, and a Health Cash Plan Free on-site parking and hybrid working once initial training is complete Genuine support for professional development and further qualifications What You'll Be Doing Acting as subject matter expert and second-line support for the firm's core business applications Managing system configuration, user access and troubleshooting workflow/data issues Supporting Microsoft 365 and working with the external IT provider on wider infrastructure Identifying system improvements and supporting delivery of projects, from requirements through to UAT Developing training materials and driving user adoption of new tools and processes What We're Looking For Experience supporting and administering business systems and applications, including Microsoft 365 Experience working with third-party software providers Strong analytical and problem-solving skills, with excellent communication and stakeholder management Desirable: FCA-regulated business experience, Intelliflo/Moneyinfo exposure, a relevant IT/Business Systems/Business Analysis qualification, or process mapping and training/user adoption experience. Interested? If you want a role where you'll be trusted, developed and genuinely listened to - apply now or get in touch for a confidential conversation.
A FTSE listed hospitality business is looking to hire an ACA/ACCA/CIMA qualified candidate to join its finance function. You will support the operational leadership team to deliver sustainable profitable growth across the business. Working at Director level across operations, the role provides financial insight, challenge, and support to drive performance, deliver EBIT targets, and identify opportunities to improve sales, profitability, and operational efficiency. The role combines strong commercial business partnering with FP&A activities, including forecasting, reporting, budgeting, and performance analysis, while also leading and developing a Finance Analyst to ensure high-quality financial support to the business. You will be ACA/ACCA/CIMA qualified with a background in a multi-site business. This is a great chance to join a leading business in a heavily strategic finance role
Sep 16, 2026
Full time
A FTSE listed hospitality business is looking to hire an ACA/ACCA/CIMA qualified candidate to join its finance function. You will support the operational leadership team to deliver sustainable profitable growth across the business. Working at Director level across operations, the role provides financial insight, challenge, and support to drive performance, deliver EBIT targets, and identify opportunities to improve sales, profitability, and operational efficiency. The role combines strong commercial business partnering with FP&A activities, including forecasting, reporting, budgeting, and performance analysis, while also leading and developing a Finance Analyst to ensure high-quality financial support to the business. You will be ACA/ACCA/CIMA qualified with a background in a multi-site business. This is a great chance to join a leading business in a heavily strategic finance role
CBSbutler Holdings Limited trading as CBSbutler
Wellington, Shropshire
Business Operations Analyst Telford / Hybrid - 2 days per week onsite 210 per day inside ir35 6 month contract We're looking for a proactive and organised Business Operations Analyst to join an Operations Team supporting Practice leadership and strategic delivery. You'll work closely with senior stakeholders to improve operational efficiency, support planning and governance, and ensure key business priorities are delivered effectively. Key Responsibilities Support business operations, governance and strategic planning Manage reporting, RAID logs, risks and dependencies Support financial, resource and capacity planning Assist with recruitment and resourcing activities Build strong relationships with stakeholders across the Practice Identify opportunities for process improvement and operational efficiency Support HR and Practice-related processes Deputise for the Business Operations Partner when required About You We're looking for someone with experience in business operations, business analysis, resource management or stakeholder engagement , alongside: Strong organisational and problem-solving skills Excellent communication and stakeholder management abilities Experience with planning, reporting and governance A proactive, collaborative approach Confidence to take ownership and work independently A genuine interest in continuous improvement If this Business Operations Analyst role is of interest, apply now or email your CV to me at (url removed)
Sep 16, 2026
Contractor
Business Operations Analyst Telford / Hybrid - 2 days per week onsite 210 per day inside ir35 6 month contract We're looking for a proactive and organised Business Operations Analyst to join an Operations Team supporting Practice leadership and strategic delivery. You'll work closely with senior stakeholders to improve operational efficiency, support planning and governance, and ensure key business priorities are delivered effectively. Key Responsibilities Support business operations, governance and strategic planning Manage reporting, RAID logs, risks and dependencies Support financial, resource and capacity planning Assist with recruitment and resourcing activities Build strong relationships with stakeholders across the Practice Identify opportunities for process improvement and operational efficiency Support HR and Practice-related processes Deputise for the Business Operations Partner when required About You We're looking for someone with experience in business operations, business analysis, resource management or stakeholder engagement , alongside: Strong organisational and problem-solving skills Excellent communication and stakeholder management abilities Experience with planning, reporting and governance A proactive, collaborative approach Confidence to take ownership and work independently A genuine interest in continuous improvement If this Business Operations Analyst role is of interest, apply now or email your CV to me at (url removed)
An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Work alongside the team to actively support day-to-day security operations and monitoring. Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance. Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes. Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making. Manage assigned tickets and requests through Halo ITSM. Strategic & Developmental Duties Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks. Provide regular status updates to the team and stakeholders. Support the team in preparing documentation, communications, and reports. Learn about risk and information governance within the context of cyber security. Participate in and contribute to relevant project and team meetings. Work towards becoming a recognised contact within the context of the role. Knowledge & Technical Skills A working understanding of cyber-attack techniques, tools, and mitigation controls. Awareness of up-to-date security threats and common exploits. Understanding of threat vectors against Windows, macOS, and Linux platforms. Awareness of anti-virus, anti-malware, and endpoint protection concepts. Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent). Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS). Awareness of incident management processes. Understanding of adversary motivations in cybercrime and phishing attacks. Qualifications A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security. Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MSR1 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Sep 16, 2026
Full time
An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Work alongside the team to actively support day-to-day security operations and monitoring. Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance. Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes. Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making. Manage assigned tickets and requests through Halo ITSM. Strategic & Developmental Duties Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks. Provide regular status updates to the team and stakeholders. Support the team in preparing documentation, communications, and reports. Learn about risk and information governance within the context of cyber security. Participate in and contribute to relevant project and team meetings. Work towards becoming a recognised contact within the context of the role. Knowledge & Technical Skills A working understanding of cyber-attack techniques, tools, and mitigation controls. Awareness of up-to-date security threats and common exploits. Understanding of threat vectors against Windows, macOS, and Linux platforms. Awareness of anti-virus, anti-malware, and endpoint protection concepts. Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent). Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS). Awareness of incident management processes. Understanding of adversary motivations in cybercrime and phishing attacks. Qualifications A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security. Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MSR1 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. Job:Senior BA Front Office Specialist Location: London (2/3 days per week onsite) Contract : 6 months with possible extension Rate: 700 - 750 inside IR35 Overview We are seeking an experienced Sales & Trading Subject Matter Expert (SME) to play a key role in delivering this transformation. The successful candidate will combine strong front-office product knowledge with governance, regulatory, and control expertise, partnering closely with Trading, Risk, Compliance, Legal, Operations, and Technology teams. This role will be instrumental in driving enhancements to product approval, trading governance, booking controls, and operating model frameworks across a growing Sales & Trading organisation. Business Context The Sales & Trading division covers multiple asset classes including: Credit Trading Macro Rates Foreign Exchange (FX) Securities Finance Risk Solutions As the business continues to expand across EMEA, there is a need to strengthen governance frameworks, standardise processes, improve oversight, and ensure efficient controls around new products, trading activities, booking models, and algorithmic trading. Key Responsibilities Product Governance & Controls Partner with Operational Risk and business stakeholders to enhance the Sales & Trading Product Approval Framework. Support the design and implementation of governance standards, procedures, and controls aligned to enterprise policies. Drive improvements to product approval processes, documentation standards, and governance artefacts. Develop clear process maps, operating procedures, training materials, and governance documentation. Trading Governance Review and assess the product landscape, trader mandates, trading permissions, and venue governance frameworks. Support the enhancement of Trader Mandate and Trading Venue policies, including associated controls and governance repositories. Establish consistent standards for monitoring trading permissions and supervisory oversight. Algorithmic Trading Governance Work closely with Electronic Trading stakeholders to support enhancements to Algorithmic Trading governance frameworks. Assess products and trading activities against applicable algorithmic trading definitions and requirements. Support remediation activities where required and ensure evidence of policy compliance is effectively captured and maintained. Booking Model Governance Maintain and enhance booking model inventories and booking arrangement documentation. Support the development of standards governing cross-border and remote booking activities. Ensure booking controls remain aligned with regulatory expectations and internal governance requirements. Data, MI & Reporting Define and enhance management information (MI) and governance reporting capabilities. Support development of dashboards and reporting frameworks to improve transparency and oversight. Partner with Data Management teams to improve product taxonomy, governance data, and reporting consistency. Regulatory & Change Management Support audit and regulatory engagements by providing governance artefacts, evidence, and reporting. Assist with regulatory remediation programmes and control enhancement initiatives. Help develop an overarching change governance framework to manage product and business change activities across Sales & Trading. Product & System Lineage Map approved products across front-to-back workflows, systems, and downstream processes. Improve visibility of product lifecycle management and associated governance controls. Required Experience Essential Deep understanding of Sales & Trading products and front-to-back trade lifecycle processes. Strong experience within investment banking, capital markets, or global markets environments. Proven background in product governance, risk management, regulatory implementation, or control frameworks. Experience working with Front Office, Risk, Compliance, Legal, Operations, and Technology stakeholders. Ability to translate regulatory requirements into practical business processes and controls. Strong process mapping, requirements gathering, and documentation skills. Experience delivering governance or regulatory change initiatives within a trading environment. Preferred Knowledge of booking models, cross-border trading controls, and supervisory frameworks. Experience with control design, RCSA, control testing, audit remediation, or non-financial risk programmes. Understanding of algorithmic trading governance and related regulatory requirements. Experience with data governance, reporting, dashboards, and management information frameworks. E-trading experience is a huge plus. Key Competencies Strong stakeholder management and influencing skills. Excellent analytical and problem-solving capability. Ability to challenge constructively and navigate complex organisational environments. Highly organised with strong attention to detail. Delivery-focused and able to manage multiple priorities simultaneously. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants.
Sep 16, 2026
Contractor
Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. Job:Senior BA Front Office Specialist Location: London (2/3 days per week onsite) Contract : 6 months with possible extension Rate: 700 - 750 inside IR35 Overview We are seeking an experienced Sales & Trading Subject Matter Expert (SME) to play a key role in delivering this transformation. The successful candidate will combine strong front-office product knowledge with governance, regulatory, and control expertise, partnering closely with Trading, Risk, Compliance, Legal, Operations, and Technology teams. This role will be instrumental in driving enhancements to product approval, trading governance, booking controls, and operating model frameworks across a growing Sales & Trading organisation. Business Context The Sales & Trading division covers multiple asset classes including: Credit Trading Macro Rates Foreign Exchange (FX) Securities Finance Risk Solutions As the business continues to expand across EMEA, there is a need to strengthen governance frameworks, standardise processes, improve oversight, and ensure efficient controls around new products, trading activities, booking models, and algorithmic trading. Key Responsibilities Product Governance & Controls Partner with Operational Risk and business stakeholders to enhance the Sales & Trading Product Approval Framework. Support the design and implementation of governance standards, procedures, and controls aligned to enterprise policies. Drive improvements to product approval processes, documentation standards, and governance artefacts. Develop clear process maps, operating procedures, training materials, and governance documentation. Trading Governance Review and assess the product landscape, trader mandates, trading permissions, and venue governance frameworks. Support the enhancement of Trader Mandate and Trading Venue policies, including associated controls and governance repositories. Establish consistent standards for monitoring trading permissions and supervisory oversight. Algorithmic Trading Governance Work closely with Electronic Trading stakeholders to support enhancements to Algorithmic Trading governance frameworks. Assess products and trading activities against applicable algorithmic trading definitions and requirements. Support remediation activities where required and ensure evidence of policy compliance is effectively captured and maintained. Booking Model Governance Maintain and enhance booking model inventories and booking arrangement documentation. Support the development of standards governing cross-border and remote booking activities. Ensure booking controls remain aligned with regulatory expectations and internal governance requirements. Data, MI & Reporting Define and enhance management information (MI) and governance reporting capabilities. Support development of dashboards and reporting frameworks to improve transparency and oversight. Partner with Data Management teams to improve product taxonomy, governance data, and reporting consistency. Regulatory & Change Management Support audit and regulatory engagements by providing governance artefacts, evidence, and reporting. Assist with regulatory remediation programmes and control enhancement initiatives. Help develop an overarching change governance framework to manage product and business change activities across Sales & Trading. Product & System Lineage Map approved products across front-to-back workflows, systems, and downstream processes. Improve visibility of product lifecycle management and associated governance controls. Required Experience Essential Deep understanding of Sales & Trading products and front-to-back trade lifecycle processes. Strong experience within investment banking, capital markets, or global markets environments. Proven background in product governance, risk management, regulatory implementation, or control frameworks. Experience working with Front Office, Risk, Compliance, Legal, Operations, and Technology stakeholders. Ability to translate regulatory requirements into practical business processes and controls. Strong process mapping, requirements gathering, and documentation skills. Experience delivering governance or regulatory change initiatives within a trading environment. Preferred Knowledge of booking models, cross-border trading controls, and supervisory frameworks. Experience with control design, RCSA, control testing, audit remediation, or non-financial risk programmes. Understanding of algorithmic trading governance and related regulatory requirements. Experience with data governance, reporting, dashboards, and management information frameworks. E-trading experience is a huge plus. Key Competencies Strong stakeholder management and influencing skills. Excellent analytical and problem-solving capability. Ability to challenge constructively and navigate complex organisational environments. Highly organised with strong attention to detail. Delivery-focused and able to manage multiple priorities simultaneously. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants.
Location: Harlow (remote with adhoc visits when required) Duration: 3 month contract Inside IR35 Active SC clearance required Role details: We are looking for an SC cleared SOC Analyst to support our defence/aerospace client on a short term contract. The successful candidate will have proven experience using IBM QRadar SIEM in a monitoring and incident response capacity. Key Responsibilities: Monitor and analyse security events using IBM QRadar SIEM Investigate and respond to security incidents across various platforms Manage the full incident lifecycle, from identification to resolution Conduct threat detection and analysis, along with threat hunting activities Perform detailed log analysis across multiple security platforms Produce incident reports and post-incident reviews Collaborate with team members to ensure robust security controls Investigate non-standard Cyber requests and provide appropriate responses Job Requirements: Active SC clearance Experience within a Security Operations Centre (SOC) Proficiency with IBM QRadar SIEM for monitoring and incident response Familiarity with common query languages, preferably KQL Understanding of security processes and controls in enterprise environments Ability to work independently with minimal supervision Technical skills in Microsoft Defender, Microsoft Sentinel, and IBM QRadar Knowledge of incident response lifecycle and frameworks such as MITRE ATT&CK and NIST Experience with various incident types, including phishing, malware, and insider threats If you are a SOC Analyst with a strong background in security operations and a keen eye for incident response and threat detection, our client wants to hear from you. This is a fantastic opportunity to contribute to a critical project within the Defence & Security sector. Apply now to join our client's dedicated team.
Sep 16, 2026
Contractor
Location: Harlow (remote with adhoc visits when required) Duration: 3 month contract Inside IR35 Active SC clearance required Role details: We are looking for an SC cleared SOC Analyst to support our defence/aerospace client on a short term contract. The successful candidate will have proven experience using IBM QRadar SIEM in a monitoring and incident response capacity. Key Responsibilities: Monitor and analyse security events using IBM QRadar SIEM Investigate and respond to security incidents across various platforms Manage the full incident lifecycle, from identification to resolution Conduct threat detection and analysis, along with threat hunting activities Perform detailed log analysis across multiple security platforms Produce incident reports and post-incident reviews Collaborate with team members to ensure robust security controls Investigate non-standard Cyber requests and provide appropriate responses Job Requirements: Active SC clearance Experience within a Security Operations Centre (SOC) Proficiency with IBM QRadar SIEM for monitoring and incident response Familiarity with common query languages, preferably KQL Understanding of security processes and controls in enterprise environments Ability to work independently with minimal supervision Technical skills in Microsoft Defender, Microsoft Sentinel, and IBM QRadar Knowledge of incident response lifecycle and frameworks such as MITRE ATT&CK and NIST Experience with various incident types, including phishing, malware, and insider threats If you are a SOC Analyst with a strong background in security operations and a keen eye for incident response and threat detection, our client wants to hear from you. This is a fantastic opportunity to contribute to a critical project within the Defence & Security sector. Apply now to join our client's dedicated team.
Cyber Security Engineer Stevenage Up to 92 per hour (Inside IR35) 24 Month Contract Onsite Stevenage We're supporting a leading organisation within the Defence sector in the recruitment of a Cyber Security Engineer to join a mature Cyber Security Operations function. This is a hands-on engineering role focused on the implementation, maintenance, optimisation and integration of security technologies across complex enterprise environments. Key Responsibilities Administer and maintain SIEM and security monitoring platforms Configure and optimise log ingestion, correlation rules and alerting Develop and maintain automation using PowerShell, Python and Regex Integrate security technologies using APIs, HTTP/S and JSON Implement, maintain and optimise cyber security tooling Manage platform upgrades, patching and technology refresh activities Administer security appliance certificates and lifecycle activities Onboard new data sources into security platforms Lead tool integration and capability enhancement projects Support incident investigations through advanced queries and custom scripting Maintain platform availability, resilience and performance Work closely with SOC analysts to improve detection capabilities and reduce false positives Support change management, CAB activities and technical implementation planning Essential Technical Skills Security Platforms SIEM administration and support Security tooling implementation and maintenance Log onboarding and data source integration Detection engineering and alert tuning Scripting & Automation PowerShell Python Regex Integration Technologies REST APIs HTTP/S JSON Infrastructure Active Directory LDAP Windows Server IIS SMB Storage Linux / Unix NFS Storage VMware Hyper-V Virtual Networking Security Engineering Certificate Management PKI Software Upgrades Security Platform Refresh Activities End of Life (EOL) Migrations End of Support (EOS) Upgrades Security Appliance Administration Threat Detection Technologies Desirable Splunk Microsoft Sentinel QRadar Elastic LogRhythm ArcSight Wazuh SOAR Platforms AI / Machine Learning Security Automation Proxy Administration Network Packet Capture Technologies EDR / XDR Platforms Contract Details Up to 92 per hour (Inside IR35) 24 Month Contract Stevenage 5 Days Onsite Single Stage Interview Process Defence Sector Environment This role is best suited to Cyber Security Engineers, Security Engineers, SIEM Engineers, Security Platform Engineers and Detection Engineers with strong experience across security tooling, automation and platform engineering.
Sep 16, 2026
Contractor
Cyber Security Engineer Stevenage Up to 92 per hour (Inside IR35) 24 Month Contract Onsite Stevenage We're supporting a leading organisation within the Defence sector in the recruitment of a Cyber Security Engineer to join a mature Cyber Security Operations function. This is a hands-on engineering role focused on the implementation, maintenance, optimisation and integration of security technologies across complex enterprise environments. Key Responsibilities Administer and maintain SIEM and security monitoring platforms Configure and optimise log ingestion, correlation rules and alerting Develop and maintain automation using PowerShell, Python and Regex Integrate security technologies using APIs, HTTP/S and JSON Implement, maintain and optimise cyber security tooling Manage platform upgrades, patching and technology refresh activities Administer security appliance certificates and lifecycle activities Onboard new data sources into security platforms Lead tool integration and capability enhancement projects Support incident investigations through advanced queries and custom scripting Maintain platform availability, resilience and performance Work closely with SOC analysts to improve detection capabilities and reduce false positives Support change management, CAB activities and technical implementation planning Essential Technical Skills Security Platforms SIEM administration and support Security tooling implementation and maintenance Log onboarding and data source integration Detection engineering and alert tuning Scripting & Automation PowerShell Python Regex Integration Technologies REST APIs HTTP/S JSON Infrastructure Active Directory LDAP Windows Server IIS SMB Storage Linux / Unix NFS Storage VMware Hyper-V Virtual Networking Security Engineering Certificate Management PKI Software Upgrades Security Platform Refresh Activities End of Life (EOL) Migrations End of Support (EOS) Upgrades Security Appliance Administration Threat Detection Technologies Desirable Splunk Microsoft Sentinel QRadar Elastic LogRhythm ArcSight Wazuh SOAR Platforms AI / Machine Learning Security Automation Proxy Administration Network Packet Capture Technologies EDR / XDR Platforms Contract Details Up to 92 per hour (Inside IR35) 24 Month Contract Stevenage 5 Days Onsite Single Stage Interview Process Defence Sector Environment This role is best suited to Cyber Security Engineers, Security Engineers, SIEM Engineers, Security Platform Engineers and Detection Engineers with strong experience across security tooling, automation and platform engineering.
We're looking for a commercially minded Data Business Analyst to join the IT Transformation team and play a key role in improving the way our business uses data, systems, and processes. This is a varied role that combines business analysis, process improvement, data analysis, and reporting. You'll work closely with stakeholders across the business to map and improve processes, develop meaningful management information, build Power BI dashboards, and ensure business systems are being used effectively to support operational performance. If you enjoy solving problems, analysing data, improving business processes, and turning complex information into clear, actionable insight, this is an excellent opportunity to make a real impact within a growing manufacturing business. The Role As the Data Business Analyst, you'll act as the link between operational teams, business leaders, and technology. You'll analyse how the business works today, identify opportunities for improvement, and deliver data-driven insights that support informed decision-making. Working as part of the IT Transformation team, you'll help improve process consistency, enhance data quality, develop reporting solutions, and support the successful adoption of business systems across the organisation. Key Responsibilities Capture, map, and maintain business processes using tools such as Miro, producing clear L1, L2 and L3 process documentation, procedures and work instructions. Analyse existing business processes to identify inefficiencies, risks, bottlenecks and opportunities for continuous improvement. Work closely with stakeholders to document agreed process changes and ensure improvements are implemented consistently. Support users in the effective use of business systems, encouraging best practice and improving data accuracy across key platforms. Query and analyse data using SQL to support operational reporting, business analysis and decision-making. Use advanced Excel, including VBA/VB automation where appropriate, to manipulate, cleanse, reconcile and structure large data sets. Design, develop and maintain interactive Power BI dashboards and reports that provide meaningful operational and strategic insight. Produce regular management information (MI), KPI reporting and ad hoc analysis for senior leadership teams. Translate business requirements into practical reporting and process solutions. Support the ongoing adoption and development of Microsoft Dynamics 365 (D365), Microsoft 365 and associated business applications. Build strong relationships with stakeholders across multiple departments, communicating effectively with both technical and non-technical audiences. Gain an understanding of manufacturing operations, including production, planning, supply chain and commercial activities, to deliver practical business improvements. Continuously identify opportunities to improve reporting, automation, business processes and data quality. About You We're looking for someone who combines strong analytical ability with excellent communication skills and enjoys working across both data and business processes. You'll ideally have experience in a Business Analyst, Data Analyst or Business Systems Analyst role and be comfortable engaging with stakeholders at all levels. Essential Skills & Experience Experience in a Business Analyst, Data Analyst or hybrid Business Systems role. Strong business process mapping and documentation skills, including L1-L3 process modelling. Excellent Power BI skills, including dashboard design, data visualisation and reporting. Good SQL knowledge with experience writing queries to extract, analyse and validate data. Advanced Microsoft Excel skills, including complex formulas, data manipulation, reconciliation and VBA/VB automation. Experience producing management information, KPI reporting and business dashboards. Good understanding of Microsoft Dynamics 365 (D365) and Microsoft 365. Strong analytical and problem-solving skills with excellent attention to detail. Ability to communicate effectively with technical and non-technical stakeholders. Confident gathering requirements and translating business needs into practical solutions. Desirable Experience within manufacturing, engineering or industrial environments. What's on Offer Competitive salary (dependent on experience) 37.5-hour working week (office based) 25 days annual leave plus bank holidays Quarterly Company Profit Share Scheme Healthcare Cash Plan Employee Assistance Programme Life Assurance Electric Vehicle Salary Sacrifice Scheme Company Pension Free on-site parking
Sep 16, 2026
Full time
We're looking for a commercially minded Data Business Analyst to join the IT Transformation team and play a key role in improving the way our business uses data, systems, and processes. This is a varied role that combines business analysis, process improvement, data analysis, and reporting. You'll work closely with stakeholders across the business to map and improve processes, develop meaningful management information, build Power BI dashboards, and ensure business systems are being used effectively to support operational performance. If you enjoy solving problems, analysing data, improving business processes, and turning complex information into clear, actionable insight, this is an excellent opportunity to make a real impact within a growing manufacturing business. The Role As the Data Business Analyst, you'll act as the link between operational teams, business leaders, and technology. You'll analyse how the business works today, identify opportunities for improvement, and deliver data-driven insights that support informed decision-making. Working as part of the IT Transformation team, you'll help improve process consistency, enhance data quality, develop reporting solutions, and support the successful adoption of business systems across the organisation. Key Responsibilities Capture, map, and maintain business processes using tools such as Miro, producing clear L1, L2 and L3 process documentation, procedures and work instructions. Analyse existing business processes to identify inefficiencies, risks, bottlenecks and opportunities for continuous improvement. Work closely with stakeholders to document agreed process changes and ensure improvements are implemented consistently. Support users in the effective use of business systems, encouraging best practice and improving data accuracy across key platforms. Query and analyse data using SQL to support operational reporting, business analysis and decision-making. Use advanced Excel, including VBA/VB automation where appropriate, to manipulate, cleanse, reconcile and structure large data sets. Design, develop and maintain interactive Power BI dashboards and reports that provide meaningful operational and strategic insight. Produce regular management information (MI), KPI reporting and ad hoc analysis for senior leadership teams. Translate business requirements into practical reporting and process solutions. Support the ongoing adoption and development of Microsoft Dynamics 365 (D365), Microsoft 365 and associated business applications. Build strong relationships with stakeholders across multiple departments, communicating effectively with both technical and non-technical audiences. Gain an understanding of manufacturing operations, including production, planning, supply chain and commercial activities, to deliver practical business improvements. Continuously identify opportunities to improve reporting, automation, business processes and data quality. About You We're looking for someone who combines strong analytical ability with excellent communication skills and enjoys working across both data and business processes. You'll ideally have experience in a Business Analyst, Data Analyst or Business Systems Analyst role and be comfortable engaging with stakeholders at all levels. Essential Skills & Experience Experience in a Business Analyst, Data Analyst or hybrid Business Systems role. Strong business process mapping and documentation skills, including L1-L3 process modelling. Excellent Power BI skills, including dashboard design, data visualisation and reporting. Good SQL knowledge with experience writing queries to extract, analyse and validate data. Advanced Microsoft Excel skills, including complex formulas, data manipulation, reconciliation and VBA/VB automation. Experience producing management information, KPI reporting and business dashboards. Good understanding of Microsoft Dynamics 365 (D365) and Microsoft 365. Strong analytical and problem-solving skills with excellent attention to detail. Ability to communicate effectively with technical and non-technical stakeholders. Confident gathering requirements and translating business needs into practical solutions. Desirable Experience within manufacturing, engineering or industrial environments. What's on Offer Competitive salary (dependent on experience) 37.5-hour working week (office based) 25 days annual leave plus bank holidays Quarterly Company Profit Share Scheme Healthcare Cash Plan Employee Assistance Programme Life Assurance Electric Vehicle Salary Sacrifice Scheme Company Pension Free on-site parking
Network Support Team Lead (Microsoft & Infrastructure) Location: Central London (Office/Client Based) Salary: 45,000 - 55,000 + Training & Career Development An established and growing IT Infrastructure and Managed Services Provider is seeking an experienced Network Support Team Lead to oversee its Service Desk function and lead a team of technical support professionals delivering support across the Microsoft technology stack, networking, cloud services, and end-user infrastructure . This is an excellent opportunity for a technically strong support leader who enjoys developing people, improving service delivery, and acting as a key escalation point for both customers and engineers. You'll play a pivotal role in ensuring service excellence across a diverse client portfolio, combining team leadership, technical oversight, service improvement initiatives, and customer engagement. The role would suit someone currently working as a Service Desk Team Leader, Helpdesk Manager, IT Support Manager, Technical Team Lead, Microsoft Team Lead, or Service Delivery Team Lead within an MSP or customer-facing IT environment. The Role As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels. You'll lead from the front, providing technical guidance and escalation support across a broad Microsoft environment, whilst driving service quality, customer satisfaction, operational efficiency, and continuous improvement across the support function. Key Responsibilities Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and technical development. Foster a collaborative, customer-focused and high-performing team culture. Conduct regular performance reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support standards. Customer Service & Escalations Act as the senior technical escalation point for customers and engineers. Troubleshoot and resolve complex infrastructure, networking and Microsoft-related issues. Drive high levels of customer satisfaction and service delivery. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement long-term solutions. Technical Leadership Provide hands-on technical support and guidance across: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Microsoft Entra ID (Azure AD) Active Directory & Group Policy Windows 10/11 & Windows Server Azure & Hybrid Cloud Environments Intune / Endpoint Management Microsoft Defender Suite Networking, Switching, Routing & Firewalls Enterprise Wi-Fi & Wireless Infrastructure Remote Access & VPN Technologies Hardware, End User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements across support operations. What We're Looking For Essential Experience Previous experience leading or supervising an IT Support, Service Desk or Helpdesk team. Strong background working within an MSP or customer-facing IT support environment. Experience managing ticket queues, escalations and SLA performance. Proven ability to lead, mentor, coach and develop technical teams. Strong customer-facing and stakeholder management skills. Excellent troubleshooting, problem-solving and decision-making abilities. Technical Knowledge Microsoft 365 Administration. Exchange Online, Teams, SharePoint and OneDrive. Active Directory and Microsoft Entra ID. Microsoft Intune and Endpoint Management. Windows Desktop and Windows Server technologies. Azure fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. Exposure to Microsoft Defender, security solutions and compliance technologies. Knowledge of automation tools such as PowerShell.
Sep 16, 2026
Full time
Network Support Team Lead (Microsoft & Infrastructure) Location: Central London (Office/Client Based) Salary: 45,000 - 55,000 + Training & Career Development An established and growing IT Infrastructure and Managed Services Provider is seeking an experienced Network Support Team Lead to oversee its Service Desk function and lead a team of technical support professionals delivering support across the Microsoft technology stack, networking, cloud services, and end-user infrastructure . This is an excellent opportunity for a technically strong support leader who enjoys developing people, improving service delivery, and acting as a key escalation point for both customers and engineers. You'll play a pivotal role in ensuring service excellence across a diverse client portfolio, combining team leadership, technical oversight, service improvement initiatives, and customer engagement. The role would suit someone currently working as a Service Desk Team Leader, Helpdesk Manager, IT Support Manager, Technical Team Lead, Microsoft Team Lead, or Service Delivery Team Lead within an MSP or customer-facing IT environment. The Role As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels. You'll lead from the front, providing technical guidance and escalation support across a broad Microsoft environment, whilst driving service quality, customer satisfaction, operational efficiency, and continuous improvement across the support function. Key Responsibilities Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and technical development. Foster a collaborative, customer-focused and high-performing team culture. Conduct regular performance reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support standards. Customer Service & Escalations Act as the senior technical escalation point for customers and engineers. Troubleshoot and resolve complex infrastructure, networking and Microsoft-related issues. Drive high levels of customer satisfaction and service delivery. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement long-term solutions. Technical Leadership Provide hands-on technical support and guidance across: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Microsoft Entra ID (Azure AD) Active Directory & Group Policy Windows 10/11 & Windows Server Azure & Hybrid Cloud Environments Intune / Endpoint Management Microsoft Defender Suite Networking, Switching, Routing & Firewalls Enterprise Wi-Fi & Wireless Infrastructure Remote Access & VPN Technologies Hardware, End User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements across support operations. What We're Looking For Essential Experience Previous experience leading or supervising an IT Support, Service Desk or Helpdesk team. Strong background working within an MSP or customer-facing IT support environment. Experience managing ticket queues, escalations and SLA performance. Proven ability to lead, mentor, coach and develop technical teams. Strong customer-facing and stakeholder management skills. Excellent troubleshooting, problem-solving and decision-making abilities. Technical Knowledge Microsoft 365 Administration. Exchange Online, Teams, SharePoint and OneDrive. Active Directory and Microsoft Entra ID. Microsoft Intune and Endpoint Management. Windows Desktop and Windows Server technologies. Azure fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. Exposure to Microsoft Defender, security solutions and compliance technologies. Knowledge of automation tools such as PowerShell.
Some people hate month end. This role doesn't have one. A multi-site leisure group on the south coast has created a Senior Commercial Finance Analyst position to work out what's driving performance across its sites and put that in front of the people who run them. No journals, no close. Reporting, forecasting, business partnering and a heavy CAPEX side, with several seven-figure development projects live or in planning. Reporting isn't automated yet and the BI capability in the ERP hasn't been switched on, so you'd shape how the business reports rather than inherit someone else's set-up. The brief is simple: finance needs to answer "why", not just "what". You'll report to the Financial Controller, work closely with the FD and operational leaders, and spend time on site to understand what actually happens beyond the numbers. It suits a management accountant ready to step out of month-end as much as an existing analyst or business partner. What will the Senior Commercial Finance Analyst role involve? Produce commercial and financial reporting by site and revenue stream, highlighting trends, risks and opportunities across occupancy, pricing, yield, margin and cost Own the budgeting, forecasting and long-range planning process, testing assumptions with site and department heads Business partner operations, infrastructure, property and central teams, providing insight and challenge Build scenario, pricing and margin analysis to support commercial decisions Create and run a weekly/monthly performance pack for the board and senior leadership team Manage the CAPEX forecast tracker, covering phasing, approvals and cash flow, and monitor project spend against budget Build CAPEX business cases with payback analysis, sensitivities and recommendations, and report on service charge recovery against maintenance projects Lead the set-up of BI dashboards and drive improvement across finance reporting and processes. Suitable Candidate for the Senior Commercial Finance Analyst vacancy: Qualified, part-qualified (ACA, ACCA or CIMA) or qualified by experience - the business is open on this and will prioritise commercial ability and systems skills Background in management accounting, FP&A, commercial finance or business partnering. Management accountants who've done the analysis and want out of month-end are as relevant as existing analysts and business partners Multi-site, leisure, hospitality, property or asset-based experience is useful but not essential Advanced Excel. Power BI or similar is a strong advantage; the appetite to build it is essential Comfortable explaining numbers to non-finance people and confident enough to challenge senior stakeholders Proactive, curious about what's behind the numbers, and able to manage competing priorities at pace Additional benefits and information for the role of Senior Commercial Finance Analyst: £50,000 £60,000 depending on experience 10% bonus Pension 23 days' holiday rising to 25 with service Office based in Southampton with travel to sites and business mileage paid CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Sep 16, 2026
Full time
Some people hate month end. This role doesn't have one. A multi-site leisure group on the south coast has created a Senior Commercial Finance Analyst position to work out what's driving performance across its sites and put that in front of the people who run them. No journals, no close. Reporting, forecasting, business partnering and a heavy CAPEX side, with several seven-figure development projects live or in planning. Reporting isn't automated yet and the BI capability in the ERP hasn't been switched on, so you'd shape how the business reports rather than inherit someone else's set-up. The brief is simple: finance needs to answer "why", not just "what". You'll report to the Financial Controller, work closely with the FD and operational leaders, and spend time on site to understand what actually happens beyond the numbers. It suits a management accountant ready to step out of month-end as much as an existing analyst or business partner. What will the Senior Commercial Finance Analyst role involve? Produce commercial and financial reporting by site and revenue stream, highlighting trends, risks and opportunities across occupancy, pricing, yield, margin and cost Own the budgeting, forecasting and long-range planning process, testing assumptions with site and department heads Business partner operations, infrastructure, property and central teams, providing insight and challenge Build scenario, pricing and margin analysis to support commercial decisions Create and run a weekly/monthly performance pack for the board and senior leadership team Manage the CAPEX forecast tracker, covering phasing, approvals and cash flow, and monitor project spend against budget Build CAPEX business cases with payback analysis, sensitivities and recommendations, and report on service charge recovery against maintenance projects Lead the set-up of BI dashboards and drive improvement across finance reporting and processes. Suitable Candidate for the Senior Commercial Finance Analyst vacancy: Qualified, part-qualified (ACA, ACCA or CIMA) or qualified by experience - the business is open on this and will prioritise commercial ability and systems skills Background in management accounting, FP&A, commercial finance or business partnering. Management accountants who've done the analysis and want out of month-end are as relevant as existing analysts and business partners Multi-site, leisure, hospitality, property or asset-based experience is useful but not essential Advanced Excel. Power BI or similar is a strong advantage; the appetite to build it is essential Comfortable explaining numbers to non-finance people and confident enough to challenge senior stakeholders Proactive, curious about what's behind the numbers, and able to manage competing priorities at pace Additional benefits and information for the role of Senior Commercial Finance Analyst: £50,000 £60,000 depending on experience 10% bonus Pension 23 days' holiday rising to 25 with service Office based in Southampton with travel to sites and business mileage paid CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Role Purpose: Provide insight and analysis on product and production costs to aid the commercial team in reviewing and refining product development and pricing Key Accountabilities: Co-ordinate the product development costing process to provide accurate and timely information throughout the development and sign off process Quality of challenge/insight added to costing process Produce scenario analysis, in uncertain development situations, to inform commercial decision making Ensure alignment of inputs and assumptions across various data sources to ensure the accuracy of costing matrixes and product development data sets Act as a key link role between Finance, NPD, Operations and Commercial to ensure common understanding of process and costs across all the represented groups Provide costing analysis in support of post launch reviews and post-promotional evaluation to confirm or realign costs for future business activity Provide ad hoc analysis and project work to support the Commercial, Product Development and Marketing team Knowledge, Skills and Experience: Part qualified ACCA, CIMA, ACA Understanding of manufacturing processes and cost drivers gained through working experience either in finance or in any other manufacturing roles Strong system and spreadsheet abilities; ability to create costing models incorporating multiple variables What you'll get in return: Competitive salary and job-related benefits 25 days Holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform We reserve the right to close this advertisement before the stated closing date Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 16, 2026
Full time
Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Role Purpose: Provide insight and analysis on product and production costs to aid the commercial team in reviewing and refining product development and pricing Key Accountabilities: Co-ordinate the product development costing process to provide accurate and timely information throughout the development and sign off process Quality of challenge/insight added to costing process Produce scenario analysis, in uncertain development situations, to inform commercial decision making Ensure alignment of inputs and assumptions across various data sources to ensure the accuracy of costing matrixes and product development data sets Act as a key link role between Finance, NPD, Operations and Commercial to ensure common understanding of process and costs across all the represented groups Provide costing analysis in support of post launch reviews and post-promotional evaluation to confirm or realign costs for future business activity Provide ad hoc analysis and project work to support the Commercial, Product Development and Marketing team Knowledge, Skills and Experience: Part qualified ACCA, CIMA, ACA Understanding of manufacturing processes and cost drivers gained through working experience either in finance or in any other manufacturing roles Strong system and spreadsheet abilities; ability to create costing models incorporating multiple variables What you'll get in return: Competitive salary and job-related benefits 25 days Holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform We reserve the right to close this advertisement before the stated closing date Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Our client is seeking a detail-oriented Payroll Analyst to join their team to support the delivery of payroll-related projects, system changes, process improvements and onboarding activity. Benefits Competitive salary Performance-related bonus Top Pension scheme Sports and social events Training and development opportunities Key Responsibilities of Payroll Analyst: Support the delivery of payroll projects, including system implementations, upgrades, process improvements and payroll transitions. Work with internal teams and external stakeholders to gather requirements, track progress and resolve project issues. Assist with payroll system changes, including impact assessments, testing, deployment and go-live support. Prepare and execute payroll test scripts, support UAT, record results and help resolve defects. Support payroll data migration, validation and reconciliation to ensure accuracy and completeness. Assist with parallel payroll runs, investigate variances and support issue resolution before implementation. Maintain project documentation, including procedures, process maps, testing records and audit evidence. Identify and support improvements to payroll processes, controls and ways of working. Support audit, compliance and reporting activities, ensuring payroll data is accurate and well controlled. Provide project updates, support training and help embed new payroll processes. Ensure payroll data is managed in line with legislation, data protection and internal policies. Demonstrate commitment to organisational values and objectives while representing the organisation professionally at all times. Essential: Payroll operations experience, including high-volume payrolls and system changes. Strong knowledge of end-to-end payroll processes, statutory requirements and controls. Experience supporting UAT, testing, defect management and go-live activities. Excellent analytical, reconciliation and problem-solving skills. Skilled in payroll documentation, process improvement and stakeholder communication. Strong payroll systems knowledge with a focus on compliance and operational efficiency. IPS Finance has 45 years experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Sep 16, 2026
Full time
Our client is seeking a detail-oriented Payroll Analyst to join their team to support the delivery of payroll-related projects, system changes, process improvements and onboarding activity. Benefits Competitive salary Performance-related bonus Top Pension scheme Sports and social events Training and development opportunities Key Responsibilities of Payroll Analyst: Support the delivery of payroll projects, including system implementations, upgrades, process improvements and payroll transitions. Work with internal teams and external stakeholders to gather requirements, track progress and resolve project issues. Assist with payroll system changes, including impact assessments, testing, deployment and go-live support. Prepare and execute payroll test scripts, support UAT, record results and help resolve defects. Support payroll data migration, validation and reconciliation to ensure accuracy and completeness. Assist with parallel payroll runs, investigate variances and support issue resolution before implementation. Maintain project documentation, including procedures, process maps, testing records and audit evidence. Identify and support improvements to payroll processes, controls and ways of working. Support audit, compliance and reporting activities, ensuring payroll data is accurate and well controlled. Provide project updates, support training and help embed new payroll processes. Ensure payroll data is managed in line with legislation, data protection and internal policies. Demonstrate commitment to organisational values and objectives while representing the organisation professionally at all times. Essential: Payroll operations experience, including high-volume payrolls and system changes. Strong knowledge of end-to-end payroll processes, statutory requirements and controls. Experience supporting UAT, testing, defect management and go-live activities. Excellent analytical, reconciliation and problem-solving skills. Skilled in payroll documentation, process improvement and stakeholder communication. Strong payroll systems knowledge with a focus on compliance and operational efficiency. IPS Finance has 45 years experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Day rate - Between 425- 436 per day outside IR35 Work location - London 3 days a week, 2 days remote Business Analyst Duration 6 months + Location London (EC3 / Lloyd's market area) - minimum 3 days in office per week ROLE SUMMARY I have an exciting long term opportunity for a Contract Business Analyst to work within a premium London Market Insurance client. You will be a core delivery team member for the project to document current-state processes, support process design workshops, manage the standardisation documentation workstream, and coordinate adoption activities across all (re)insurance classes. This is a hands-on, delivery-focused role requiring strong analytical rigour, Lloyds insurance market knowledge, and the ability to operate confidently with senior underwriters and class heads. PURPOSE OF THE ROLE Document current-state underwriting processes across all classes from submission intake to bind. Support process co-design workshops and capture outputs accurately and comprehensively. Manage the standardisation documentation workstream: process maps, variation registers, data capture standards, and playbooks. Coordinate class-by-class rollout activities and track adoption metrics. Support the optimisation opportunities tracker by documenting use case requirements and business case data. KEY RESPONSIBILITIES Current State Documentation & Analysis Review existing process documentation, SOPs, system documentation, and MI artefacts at engagement start. Conduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classes. Produce as-is process maps (L1/L2/L3) for submission-to-triage across all (re)insurance classes, including controlled variation capture. Collect and validate baseline metrics data: submission volumes, triage cycle times, UA administrative effort percentages. Process Design Support Drive co-design workshops; capture design decisions, open items, and agreed variations in real time. Maintain the class-level variation register - documenting each variation with rationale, class(es) affected, and approval status. Document the minimum data capture standard for intake Produce clean, version-controlled process documentation at each sprint: base process maps, triage models, referral trigger registers. Support the referral and control framework documentation: control checkpoints, trigger thresholds, ownership model. Rollout Coordination & Adoption Prepare per-class rollout packs: adapted base process, variation summary, intake log template, and triage checklist. Coordinate class scheduling for rollout phases liaising with UW team leads to confirm SME and team availability. Track weekly adoption metrics: process adherence rates, data completeness at intake, triage cycle time against baseline. Maintain the adoption blockers log and coordinate resolution actions with the Change Consultant and class teams. Support training delivery: prepare training materials, manage logistics, record attendance. Optimisation Opportunities Support Document initial optimisation opportunity candidates identified during standardisation (context, trigger, class affected). Assist in populating functional and technical requirements for each opportunity under direction of the Process SME. Gather and validate business case data inputs - baseline metrics, effort estimates, and benefit quantification inputs. Programme Governance Attend weekly Programme Working Group meetings and maintain accurate action logs. Update the RAID log with issues, actions, and decisions arising from workshops and daily delivery activity. Produce weekly status summaries for Programme Manager review. Manage the document version control discipline for all engagement artefacts. Experience & Technical Skills 5 years + experience as a Business Analyst in a commercial or specialty insurance environment. Demonstrated experience documenting end-to-end business processes using structured process mapping techniques. Comfortable conducting workshops and stakeholder interviews with senior business users (Underwriters, Class Heads). Strong data collection and analysis skills, able to gather baseline metrics, identify gaps, and present findings clearly. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio or equivalent process mapping tool). Experience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacity. Highly organised with strong document management discipline - able to maintain version control across Able to work at pace in a sprint-based delivery model with short feedback loops. Practical understanding of the Lloyd's and London company market operating model - how classes are structured, how submissions flow from broker to underwriter, and how bind and post-bind activities are managed. Understanding of the Lloyd's regulatory environment and how compliance considerations (LIC referrals, sanctions, aggregate management) interact with underwriting processes. Experience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyd's managing agent. If you're currently a Business Analyst with strong insurance sector experience, this could be the opportunity you've been waiting for. We're looking for someone who can engage stakeholders, understand business needs and help deliver change that makes a real difference. Positions like this don't stay open for long. Apply now or contact me directly for immediate consideration.
Sep 16, 2026
Contractor
Day rate - Between 425- 436 per day outside IR35 Work location - London 3 days a week, 2 days remote Business Analyst Duration 6 months + Location London (EC3 / Lloyd's market area) - minimum 3 days in office per week ROLE SUMMARY I have an exciting long term opportunity for a Contract Business Analyst to work within a premium London Market Insurance client. You will be a core delivery team member for the project to document current-state processes, support process design workshops, manage the standardisation documentation workstream, and coordinate adoption activities across all (re)insurance classes. This is a hands-on, delivery-focused role requiring strong analytical rigour, Lloyds insurance market knowledge, and the ability to operate confidently with senior underwriters and class heads. PURPOSE OF THE ROLE Document current-state underwriting processes across all classes from submission intake to bind. Support process co-design workshops and capture outputs accurately and comprehensively. Manage the standardisation documentation workstream: process maps, variation registers, data capture standards, and playbooks. Coordinate class-by-class rollout activities and track adoption metrics. Support the optimisation opportunities tracker by documenting use case requirements and business case data. KEY RESPONSIBILITIES Current State Documentation & Analysis Review existing process documentation, SOPs, system documentation, and MI artefacts at engagement start. Conduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classes. Produce as-is process maps (L1/L2/L3) for submission-to-triage across all (re)insurance classes, including controlled variation capture. Collect and validate baseline metrics data: submission volumes, triage cycle times, UA administrative effort percentages. Process Design Support Drive co-design workshops; capture design decisions, open items, and agreed variations in real time. Maintain the class-level variation register - documenting each variation with rationale, class(es) affected, and approval status. Document the minimum data capture standard for intake Produce clean, version-controlled process documentation at each sprint: base process maps, triage models, referral trigger registers. Support the referral and control framework documentation: control checkpoints, trigger thresholds, ownership model. Rollout Coordination & Adoption Prepare per-class rollout packs: adapted base process, variation summary, intake log template, and triage checklist. Coordinate class scheduling for rollout phases liaising with UW team leads to confirm SME and team availability. Track weekly adoption metrics: process adherence rates, data completeness at intake, triage cycle time against baseline. Maintain the adoption blockers log and coordinate resolution actions with the Change Consultant and class teams. Support training delivery: prepare training materials, manage logistics, record attendance. Optimisation Opportunities Support Document initial optimisation opportunity candidates identified during standardisation (context, trigger, class affected). Assist in populating functional and technical requirements for each opportunity under direction of the Process SME. Gather and validate business case data inputs - baseline metrics, effort estimates, and benefit quantification inputs. Programme Governance Attend weekly Programme Working Group meetings and maintain accurate action logs. Update the RAID log with issues, actions, and decisions arising from workshops and daily delivery activity. Produce weekly status summaries for Programme Manager review. Manage the document version control discipline for all engagement artefacts. Experience & Technical Skills 5 years + experience as a Business Analyst in a commercial or specialty insurance environment. Demonstrated experience documenting end-to-end business processes using structured process mapping techniques. Comfortable conducting workshops and stakeholder interviews with senior business users (Underwriters, Class Heads). Strong data collection and analysis skills, able to gather baseline metrics, identify gaps, and present findings clearly. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio or equivalent process mapping tool). Experience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacity. Highly organised with strong document management discipline - able to maintain version control across Able to work at pace in a sprint-based delivery model with short feedback loops. Practical understanding of the Lloyd's and London company market operating model - how classes are structured, how submissions flow from broker to underwriter, and how bind and post-bind activities are managed. Understanding of the Lloyd's regulatory environment and how compliance considerations (LIC referrals, sanctions, aggregate management) interact with underwriting processes. Experience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyd's managing agent. If you're currently a Business Analyst with strong insurance sector experience, this could be the opportunity you've been waiting for. We're looking for someone who can engage stakeholders, understand business needs and help deliver change that makes a real difference. Positions like this don't stay open for long. Apply now or contact me directly for immediate consideration.
