Your new company This is a highly successful and forward-thinking further education organisation with a reputation for excellence, innovation, and student achievement. Supporting thousands of learners across multiple campuses, the group continues to invest significantly in its people, technology, and facilities to ensure an outstanding experience for both staff and students. With ambitious plans for digital transformation and infrastructure modernisation, this is an exciting opportunity to join an organisation where technology is recognised as a key enabler of success and where your contribution will have a genuine impact across the business. This newly created role will report directly to the Head of IT and the successful candidate will be joining a well-established and experienced team of IT specialists where they will have the opportunity to further develop their own skills and experience. Your new role As Infrastructure Manager, you will take ownership of the college's core IT infrastructure, ensuring the stability, performance, security and future development of critical systems across the college. A key focus of the role will be the management, support and ongoing enhancement of the college's VMware environment, making proven VMware vSphere experience essential. You will lead on the administration of virtual machines, storage platforms, backup technologies and disaster recovery planning, while proactively monitoring performance, capacity and availability to ensure a resilient and highly available infrastructure. You will also play a central role in infrastructure life cycle management, delivering upgrades and improvements that support the college's long-term digital strategy. Alongside infrastructure responsibilities, you will help oversee the College's enterprise networking estate, including HPE/Aruba switching and Cisco Meraki wireless technologies, whilst ensuring robust security controls are maintained across both on-premises and cloud environments. You will be responsible for managing security updates, patching, identity and access management through Microsoft Entra ID and Azure AD, and responding to vulnerabilities and emerging threats. Looking ahead, you will support several strategic technology projects, including the migration from on-premises Exchange and file storage to Microsoft 365, helping to deliver a modern, secure and collaborative digital workplace. As a senior technical lead, you will act as an escalation point for complex issues, work closely with stakeholders and third-party partners, mentor junior engineers, and drive best practice across the IT function. Please note, this role is on site 5 days a week in the Stoke-on-Trent area, with 1 primary site and occasional travel required to others within the group, which are all local. What you'll need to succeed To succeed in this role, you will need to have significant experience working in an IT infrastructure environment, supported by strong hands-on expertise in VMWare vSphere, ideally across versions 7,8 or 9. You should also have some experience of administering M365 and working with Windows Server, Active Directory, DNS, DHCP and SCCM with experience working in networking being advantageous. You will be a proactive and forward-thinking infrastructure professional with a genuine passion for technology and a desire to stay ahead of emerging trends. With a commitment to continuous learning and professional development, you will be motivated by the opportunity to enhance your technical expertise while helping to shape and support a modern, resilient IT environment. As the role requires travel between multiple sites, a full UK driving licence and access to your own vehicle are essential. What you'll get in return In return, you will be joining a highly successful and ambitious organisation in a newly created role that offers genuine scope for growth and opportunity as the position evolves. You will become a valued member of an experienced and supportive IT team, working closely with colleagues across the organisation and benefiting from the guidance and support of the Head of IT. Working in the further education sector, you'll enjoy an excellent benefits package, including membership of the Local Government Pension Scheme, 43 days' annual leave (including bank holidays), access to an Electric Vehicle salary sacrifice scheme, subsidised gym membership, and a range of additional employee benefits. The organisation is also committed to investing in its people, offering ongoing training and development opportunities, including financial support for professional qualifications and certifications that will help you grow both within your role and throughout your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Sep 09, 2026
Full time
Your new company This is a highly successful and forward-thinking further education organisation with a reputation for excellence, innovation, and student achievement. Supporting thousands of learners across multiple campuses, the group continues to invest significantly in its people, technology, and facilities to ensure an outstanding experience for both staff and students. With ambitious plans for digital transformation and infrastructure modernisation, this is an exciting opportunity to join an organisation where technology is recognised as a key enabler of success and where your contribution will have a genuine impact across the business. This newly created role will report directly to the Head of IT and the successful candidate will be joining a well-established and experienced team of IT specialists where they will have the opportunity to further develop their own skills and experience. Your new role As Infrastructure Manager, you will take ownership of the college's core IT infrastructure, ensuring the stability, performance, security and future development of critical systems across the college. A key focus of the role will be the management, support and ongoing enhancement of the college's VMware environment, making proven VMware vSphere experience essential. You will lead on the administration of virtual machines, storage platforms, backup technologies and disaster recovery planning, while proactively monitoring performance, capacity and availability to ensure a resilient and highly available infrastructure. You will also play a central role in infrastructure life cycle management, delivering upgrades and improvements that support the college's long-term digital strategy. Alongside infrastructure responsibilities, you will help oversee the College's enterprise networking estate, including HPE/Aruba switching and Cisco Meraki wireless technologies, whilst ensuring robust security controls are maintained across both on-premises and cloud environments. You will be responsible for managing security updates, patching, identity and access management through Microsoft Entra ID and Azure AD, and responding to vulnerabilities and emerging threats. Looking ahead, you will support several strategic technology projects, including the migration from on-premises Exchange and file storage to Microsoft 365, helping to deliver a modern, secure and collaborative digital workplace. As a senior technical lead, you will act as an escalation point for complex issues, work closely with stakeholders and third-party partners, mentor junior engineers, and drive best practice across the IT function. Please note, this role is on site 5 days a week in the Stoke-on-Trent area, with 1 primary site and occasional travel required to others within the group, which are all local. What you'll need to succeed To succeed in this role, you will need to have significant experience working in an IT infrastructure environment, supported by strong hands-on expertise in VMWare vSphere, ideally across versions 7,8 or 9. You should also have some experience of administering M365 and working with Windows Server, Active Directory, DNS, DHCP and SCCM with experience working in networking being advantageous. You will be a proactive and forward-thinking infrastructure professional with a genuine passion for technology and a desire to stay ahead of emerging trends. With a commitment to continuous learning and professional development, you will be motivated by the opportunity to enhance your technical expertise while helping to shape and support a modern, resilient IT environment. As the role requires travel between multiple sites, a full UK driving licence and access to your own vehicle are essential. What you'll get in return In return, you will be joining a highly successful and ambitious organisation in a newly created role that offers genuine scope for growth and opportunity as the position evolves. You will become a valued member of an experienced and supportive IT team, working closely with colleagues across the organisation and benefiting from the guidance and support of the Head of IT. Working in the further education sector, you'll enjoy an excellent benefits package, including membership of the Local Government Pension Scheme, 43 days' annual leave (including bank holidays), access to an Electric Vehicle salary sacrifice scheme, subsidised gym membership, and a range of additional employee benefits. The organisation is also committed to investing in its people, offering ongoing training and development opportunities, including financial support for professional qualifications and certifications that will help you grow both within your role and throughout your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
M365 Architect (M365, Azure, Entra Intune), (Apply online only) per day inside IR35 6 months initially, Warrington Bench IT require an experienced M365 Architect to join a large organisation starting ASAP working full time in Warrington. The successful resource will be working with the Enterprise Architect and Security Architect, acting as the crucial bridge between high-level architectural strategy and practical technical delivery. You'll take whiteboard concepts, meeting notes and design discussions and turn them into structured, professional architectural artefacts - while also interrogating what you're hearing, spotting gaps, and flagging risks before they become problems. Receptibilities Capturing whiteboard sessions, notes and high-level concepts from the Enterprise and Security Architects, converting them into High-Level Designs, Architecture Decision Records and Technical Design Documents Producing clear diagrams, process flows and system maps in Visio or Miro Maintaining a single, organised source of truth for architectural documentation in SharePoint Critically reviewing captured concepts to identify missing details, implicit assumptions, ambiguous requirements or governance gaps Proactively flagging risks, missing non-functional requirements (security, scalability, operational readiness) and unaddressed dependencies Validating technical detail with specialists across Security, Infrastructure, DevOps and Data Ensuring all documentation meets enterprise architecture standards, governance frameworks and security baselines Leading document review sessions and walkthroughs with engineers, project managers, transition managers and business stakeholders Translating complex architecture concepts into clear language for less-technical audiences Knowledge Strong experience of producing high quality designs and system documentation. Solid understanding of the Microsoft enterprise stack - Azure, M365, Power Platform, Entra ID, Purview, Intune Strong proficiency with Visio or Miro, Word, SharePoint, PowerPoint and collaborative tools (Teams, Azure DevOps) Basic-to-intermediate understanding of enterprise architecture frameworks and visual language conventions Exceptional written communication - able to convey technical detail clearly and concisely M365 Architect (M365, Azure, Entra Intune), (Apply online only) per day inside IR35 6 months initially, Warrington
Sep 08, 2026
Contractor
M365 Architect (M365, Azure, Entra Intune), (Apply online only) per day inside IR35 6 months initially, Warrington Bench IT require an experienced M365 Architect to join a large organisation starting ASAP working full time in Warrington. The successful resource will be working with the Enterprise Architect and Security Architect, acting as the crucial bridge between high-level architectural strategy and practical technical delivery. You'll take whiteboard concepts, meeting notes and design discussions and turn them into structured, professional architectural artefacts - while also interrogating what you're hearing, spotting gaps, and flagging risks before they become problems. Receptibilities Capturing whiteboard sessions, notes and high-level concepts from the Enterprise and Security Architects, converting them into High-Level Designs, Architecture Decision Records and Technical Design Documents Producing clear diagrams, process flows and system maps in Visio or Miro Maintaining a single, organised source of truth for architectural documentation in SharePoint Critically reviewing captured concepts to identify missing details, implicit assumptions, ambiguous requirements or governance gaps Proactively flagging risks, missing non-functional requirements (security, scalability, operational readiness) and unaddressed dependencies Validating technical detail with specialists across Security, Infrastructure, DevOps and Data Ensuring all documentation meets enterprise architecture standards, governance frameworks and security baselines Leading document review sessions and walkthroughs with engineers, project managers, transition managers and business stakeholders Translating complex architecture concepts into clear language for less-technical audiences Knowledge Strong experience of producing high quality designs and system documentation. Solid understanding of the Microsoft enterprise stack - Azure, M365, Power Platform, Entra ID, Purview, Intune Strong proficiency with Visio or Miro, Word, SharePoint, PowerPoint and collaborative tools (Teams, Azure DevOps) Basic-to-intermediate understanding of enterprise architecture frameworks and visual language conventions Exceptional written communication - able to convey technical detail clearly and concisely M365 Architect (M365, Azure, Entra Intune), (Apply online only) per day inside IR35 6 months initially, Warrington
Your new company This is a highly successful and forward-thinking further education organisation with a reputation for excellence, innovation, and student achievement. Supporting thousands of learners across multiple campuses, the group continues to invest significantly in its people, technology, and facilities to ensure an outstanding experience for both staff and students. With ambitious plans for digital transformation and infrastructure modernisation, this is an exciting opportunity to join an organisation where technology is recognised as a key enabler of success and where your contribution will have a genuine impact across the business. This newly created role will report directly to the Head of IT and the successful candidate will be joining a well-established and experienced team of IT specialists where they will have the opportunity to further develop their own skills and experience. Your new role As Infrastructure Manager, you will take ownership of the college's core IT infrastructure, ensuring the stability, performance, security and future development of critical systems across the college. A key focus of the role will be the management, support and ongoing enhancement of the college's VMware environment, making proven VMware vSphere experience essential. You will lead on the administration of virtual machines, storage platforms, backup technologies and disaster recovery planning, while proactively monitoring performance, capacity and availability to ensure a resilient and highly available infrastructure. You will also play a central role in infrastructure life cycle management, delivering upgrades and improvements that support the college's long-term digital strategy. Alongside infrastructure responsibilities, you will help oversee the College's enterprise networking estate, including HPE/Aruba switching and Cisco Meraki wireless technologies, whilst ensuring robust security controls are maintained across both on-premises and cloud environments. You will be responsible for managing security updates, patching, identity and access management through Microsoft Entra ID and Azure AD, and responding to vulnerabilities and emerging threats. Looking ahead, you will support several strategic technology projects, including the migration from on-premises Exchange and file storage to Microsoft 365, helping to deliver a modern, secure and collaborative digital workplace. As a senior technical lead, you will act as an escalation point for complex issues, work closely with stakeholders and third-party partners, mentor junior engineers, and drive best practice across the IT function. Please note, this role is on site 5 days a week in the Stoke-on-Trent area, with 1 primary site and occasional travel required to others within the group, which are all local. What you'll need to succeed To succeed in this role, you will need to have significant experience working in an IT infrastructure environment, supported by strong hands-on expertise in VMWare vSphere, ideally across versions 7,8 or 9. You should also have some experience of administering M365 and working with Windows Server, Active Directory, DNS, DHCP and SCCM with experience working in networking being advantageous. You will be a proactive and forward-thinking infrastructure professional with a genuine passion for technology and a desire to stay ahead of emerging trends. With a commitment to continuous learning and professional development, you will be motivated by the opportunity to enhance your technical expertise while helping to shape and support a modern, resilient IT environment. As the role requires travel between multiple sites, a full UK driving licence and access to your own vehicle are essential. What you'll get in return In return, you will be joining a highly successful and ambitious organisation in a newly created role that offers genuine scope for growth and opportunity as the position evolves. You will become a valued member of an experienced and supportive IT team, working closely with colleagues across the organisation and benefiting from the guidance and support of the Head of IT. Working in the further education sector, you'll enjoy an excellent benefits package, including membership of the Local Government Pension Scheme, 43 days' annual leave (including bank holidays), access to an Electric Vehicle salary sacrifice scheme, subsidised gym membership, and a range of additional employee benefits. The organisation is also committed to investing in its people, offering ongoing training and development opportunities, including financial support for professional qualifications and certifications that will help you grow both within your role and throughout your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 08, 2026
Full time
Your new company This is a highly successful and forward-thinking further education organisation with a reputation for excellence, innovation, and student achievement. Supporting thousands of learners across multiple campuses, the group continues to invest significantly in its people, technology, and facilities to ensure an outstanding experience for both staff and students. With ambitious plans for digital transformation and infrastructure modernisation, this is an exciting opportunity to join an organisation where technology is recognised as a key enabler of success and where your contribution will have a genuine impact across the business. This newly created role will report directly to the Head of IT and the successful candidate will be joining a well-established and experienced team of IT specialists where they will have the opportunity to further develop their own skills and experience. Your new role As Infrastructure Manager, you will take ownership of the college's core IT infrastructure, ensuring the stability, performance, security and future development of critical systems across the college. A key focus of the role will be the management, support and ongoing enhancement of the college's VMware environment, making proven VMware vSphere experience essential. You will lead on the administration of virtual machines, storage platforms, backup technologies and disaster recovery planning, while proactively monitoring performance, capacity and availability to ensure a resilient and highly available infrastructure. You will also play a central role in infrastructure life cycle management, delivering upgrades and improvements that support the college's long-term digital strategy. Alongside infrastructure responsibilities, you will help oversee the College's enterprise networking estate, including HPE/Aruba switching and Cisco Meraki wireless technologies, whilst ensuring robust security controls are maintained across both on-premises and cloud environments. You will be responsible for managing security updates, patching, identity and access management through Microsoft Entra ID and Azure AD, and responding to vulnerabilities and emerging threats. Looking ahead, you will support several strategic technology projects, including the migration from on-premises Exchange and file storage to Microsoft 365, helping to deliver a modern, secure and collaborative digital workplace. As a senior technical lead, you will act as an escalation point for complex issues, work closely with stakeholders and third-party partners, mentor junior engineers, and drive best practice across the IT function. Please note, this role is on site 5 days a week in the Stoke-on-Trent area, with 1 primary site and occasional travel required to others within the group, which are all local. What you'll need to succeed To succeed in this role, you will need to have significant experience working in an IT infrastructure environment, supported by strong hands-on expertise in VMWare vSphere, ideally across versions 7,8 or 9. You should also have some experience of administering M365 and working with Windows Server, Active Directory, DNS, DHCP and SCCM with experience working in networking being advantageous. You will be a proactive and forward-thinking infrastructure professional with a genuine passion for technology and a desire to stay ahead of emerging trends. With a commitment to continuous learning and professional development, you will be motivated by the opportunity to enhance your technical expertise while helping to shape and support a modern, resilient IT environment. As the role requires travel between multiple sites, a full UK driving licence and access to your own vehicle are essential. What you'll get in return In return, you will be joining a highly successful and ambitious organisation in a newly created role that offers genuine scope for growth and opportunity as the position evolves. You will become a valued member of an experienced and supportive IT team, working closely with colleagues across the organisation and benefiting from the guidance and support of the Head of IT. Working in the further education sector, you'll enjoy an excellent benefits package, including membership of the Local Government Pension Scheme, 43 days' annual leave (including bank holidays), access to an Electric Vehicle salary sacrifice scheme, subsidised gym membership, and a range of additional employee benefits. The organisation is also committed to investing in its people, offering ongoing training and development opportunities, including financial support for professional qualifications and certifications that will help you grow both within your role and throughout your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
O365 Infrastructure Engineer - SC Cleared 6-Month Initial Contract Inside IR35 PAYE via Umbrella Manchester 5 Days Onsite per Week Rate: 500- 550 per day inside IR35 We're looking for an experienced O365 / MDM Senior Engineer to join a major UK technology programme, supporting enterprise collaboration, endpoint management and modern workplace services. This is a hands-on senior engineering role covering Microsoft 365, Intune, Azure and end-user environments , with the opportunity to contribute to infrastructure projects, automation and service improvement. The Role You'll be responsible for: Monitoring, tuning and troubleshooting enterprise systems, resolving incidents and service requests Supporting the O365 and MDM teams in delivering BAU services and SLA commitments Managing and scheduling technical project activities, working closely with Project Managers to deliver planned outcomes Automating repetitive tasks to improve efficiency, reliability and reduce manual error Producing high-quality technical documentation, including HLDs and service/toolset configuration documentation Taking a lead role in new IT infrastructure and modern workplace projects Sharing technical knowledge and best practice across client environments Providing senior-level technical support across collaborative systems, applications and standard operating environments Key Skills & Experience Strong experience across: Microsoft 365 / M365 Microsoft Intune / MDM Azure End-user computing and desktop support Microsoft Office applications SharePoint Microsoft Teams Enterprise mobile/device management Smartphone and handset configuration and management Enterprise smart-device platforms, including BlackBerry UEM and Android Automation and infrastructure support Technical documentation and HLDs Skype Federation experience is desirable but not essential. Contract Details Duration: 6 months initially Location: Manchester Working Pattern: 5 days onsite per week IR35: Inside IR35 Payment: PAYE through an approved umbrella company Rate: 500- 550 per day inside IR35
Sep 08, 2026
Contractor
O365 Infrastructure Engineer - SC Cleared 6-Month Initial Contract Inside IR35 PAYE via Umbrella Manchester 5 Days Onsite per Week Rate: 500- 550 per day inside IR35 We're looking for an experienced O365 / MDM Senior Engineer to join a major UK technology programme, supporting enterprise collaboration, endpoint management and modern workplace services. This is a hands-on senior engineering role covering Microsoft 365, Intune, Azure and end-user environments , with the opportunity to contribute to infrastructure projects, automation and service improvement. The Role You'll be responsible for: Monitoring, tuning and troubleshooting enterprise systems, resolving incidents and service requests Supporting the O365 and MDM teams in delivering BAU services and SLA commitments Managing and scheduling technical project activities, working closely with Project Managers to deliver planned outcomes Automating repetitive tasks to improve efficiency, reliability and reduce manual error Producing high-quality technical documentation, including HLDs and service/toolset configuration documentation Taking a lead role in new IT infrastructure and modern workplace projects Sharing technical knowledge and best practice across client environments Providing senior-level technical support across collaborative systems, applications and standard operating environments Key Skills & Experience Strong experience across: Microsoft 365 / M365 Microsoft Intune / MDM Azure End-user computing and desktop support Microsoft Office applications SharePoint Microsoft Teams Enterprise mobile/device management Smartphone and handset configuration and management Enterprise smart-device platforms, including BlackBerry UEM and Android Automation and infrastructure support Technical documentation and HLDs Skype Federation experience is desirable but not essential. Contract Details Duration: 6 months initially Location: Manchester Working Pattern: 5 days onsite per week IR35: Inside IR35 Payment: PAYE through an approved umbrella company Rate: 500- 550 per day inside IR35
Adecco are pleased o be recruiting for a ICT Test & Release Manager to work within the Merseyside Police Force. Location: Liverpool Contract Type: Temporary Hourly Rate: 24.72 per hour End Date: July 2027 Working Pattern: Full Time, 36.5 hours per week, Monday to Friday Office Based Are you an experienced ICT Test & Release Manager looking to make a significant impact in public services? Our client is seeking a dynamic individual to join their dedicated ICT Department. If you thrive in a collaborative environment and have a passion for ensuring quality in IT systems, this role is for you! About the Role: As the ICT Test & Release Manager, you will take charge of planning, executing, and reporting on regression tests for the organisation's Core IT Systems. This is a fantastic opportunity to work primarily with evergreen cloud products, including the Oracle HCM/ERP/ECP platform. Key Responsibilities: Manage the Release Cycle: Oversee development and execution of test plans against Core IT Systems, including Oracle Cloud, Duty Management Systems, and productivity tools (M365). Develop Testing Processes: Create and validate testing criteria for ICT and business-wide use, ensuring delivered software is robust and meets functional standards. Lead Testing Strategies: Collaborate with project teams and business users to define consistent testing approaches while identifying and managing risks and dependencies. Coordinate User Test Teams: Lead subject matter experts through user testing, manage test cycles, document results, and collaborate with software suppliers to drive effective change. Automation Opportunities: Work closely with experts to identify and implement opportunities for test automation and efficiency improvements. Risk Management: Estimate efforts for tasks, identifying risks that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education or equivalent experience in Business or IT. ITIL Knowledge: Foundation Level ITIL qualification is essential; additional service management qualifications are preferred. Experience: Substantial experience in test and release lifecycle coordination, System Acceptance Testing (SAT), and User Acceptance Testing (UAT). Leadership Skills: Proven ability to lead cross-functional teams and manage communication effectively with stakeholders at all levels. Analytical Abilities: Strong analytical skills to assess business requirements and recommend procedural and technical solutions. Why Join Us? Impactful Work: Your contributions will directly enhance the performance of Core IT systems, benefiting every employee in the organisation. Collaborative Environment: Be part of a supportive team that values mutual assistance and cohesive working practises. Professional Growth: We encourage continuous learning and development, providing opportunities to upskill and expand your expertise. Ready to Make a Difference? If you are enthusiastic about delivering quality IT solutions and leading testing efforts within the public services sector, we want to hear from you! Apply now to join our vibrant team in Everton, Liverpool. How to Apply: Please submit your CV and a cover letter detailing your relevant experience and motivation for applying to this exciting opportunity. Join us in shaping the future of public services through innovative ICT solutions! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 08, 2026
Seasonal
Adecco are pleased o be recruiting for a ICT Test & Release Manager to work within the Merseyside Police Force. Location: Liverpool Contract Type: Temporary Hourly Rate: 24.72 per hour End Date: July 2027 Working Pattern: Full Time, 36.5 hours per week, Monday to Friday Office Based Are you an experienced ICT Test & Release Manager looking to make a significant impact in public services? Our client is seeking a dynamic individual to join their dedicated ICT Department. If you thrive in a collaborative environment and have a passion for ensuring quality in IT systems, this role is for you! About the Role: As the ICT Test & Release Manager, you will take charge of planning, executing, and reporting on regression tests for the organisation's Core IT Systems. This is a fantastic opportunity to work primarily with evergreen cloud products, including the Oracle HCM/ERP/ECP platform. Key Responsibilities: Manage the Release Cycle: Oversee development and execution of test plans against Core IT Systems, including Oracle Cloud, Duty Management Systems, and productivity tools (M365). Develop Testing Processes: Create and validate testing criteria for ICT and business-wide use, ensuring delivered software is robust and meets functional standards. Lead Testing Strategies: Collaborate with project teams and business users to define consistent testing approaches while identifying and managing risks and dependencies. Coordinate User Test Teams: Lead subject matter experts through user testing, manage test cycles, document results, and collaborate with software suppliers to drive effective change. Automation Opportunities: Work closely with experts to identify and implement opportunities for test automation and efficiency improvements. Risk Management: Estimate efforts for tasks, identifying risks that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education or equivalent experience in Business or IT. ITIL Knowledge: Foundation Level ITIL qualification is essential; additional service management qualifications are preferred. Experience: Substantial experience in test and release lifecycle coordination, System Acceptance Testing (SAT), and User Acceptance Testing (UAT). Leadership Skills: Proven ability to lead cross-functional teams and manage communication effectively with stakeholders at all levels. Analytical Abilities: Strong analytical skills to assess business requirements and recommend procedural and technical solutions. Why Join Us? Impactful Work: Your contributions will directly enhance the performance of Core IT systems, benefiting every employee in the organisation. Collaborative Environment: Be part of a supportive team that values mutual assistance and cohesive working practises. Professional Growth: We encourage continuous learning and development, providing opportunities to upskill and expand your expertise. Ready to Make a Difference? If you are enthusiastic about delivering quality IT solutions and leading testing efforts within the public services sector, we want to hear from you! Apply now to join our vibrant team in Everton, Liverpool. How to Apply: Please submit your CV and a cover letter detailing your relevant experience and motivation for applying to this exciting opportunity. Join us in shaping the future of public services through innovative ICT solutions! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
The Director of Platform Operations is the single accountable owner for ClearCourse's entire technology operations estate - from end-user devices across 40+ portfolio companies through to cloud production environments. Reporting to the CTTO, the role owns infrastructure, internal IT, SRE, security operations implementation, and vendor cost management. The role operates at the intersection of operational excellence and commercial discipline - owning cloud FinOps outcomes, leading DR and BCP processes, and providing the senior escalation point for incidents and infrastructure risk across the group. Key Accountabilities: Infrastructure & Cloud End-to-end accountability for the technology estate: cloud (Azure), colocation, commodity hosting, internal IT, and end-user environments across all portfolio companies. Owns cloud and hosting strategy in conjunction with Head of Infrastructure - central management of Azure cost optimisation, reserved instances, and FinOps discipline. Security Operations Owns security operations implementation end-to-end; liaises with DevSecOps and the CISO who provides governance counterbalance. Manages joiner/leaver management and identity/access management across the estate, informed by the CISO on policy. Resilience & Continuity Accountable for DR planning, backup testing, and BCP across the portfolio. Senior escalation point for incidents, infrastructure risk, and business continuity across the group. Internal IT & Systems Manages internal IT and business systems administration (M365, NetSuite, SuccessFactors, SharePoint) -infrastructure, integrations, and IAM. Ensures observability and SRE capability is fit for purpose across cloud, hosted, and end-user environments. Vendor & Cost Management Drives cloud and vendor cost discipline - manages the Vendor & FinOps Lead; accountable for FinOps outcomes. Primary interface to the CTTO on governance and to Platform Engineering on DevSecOps integration. Key Relationships: CTTO - Direct line manager. Governance, infrastructure risk, and FinOps accountability. CISO (Head of Security) - Close working relationship. Security operations implementation, IAM policy, and incident escalation. Director of Platform Engineering - Coordinates on DevSecOps integration and CI/CD infrastructure requirements. • Head of Infrastructure & Cloud - Direct report. Hosting strategy, cloud platform, and FinOps execution. Head of SRE - Direct report. Observability, on-call, and DR/BCP processes. • Head of Internal Services - Direct report. Internal IT, business systems, and end-user support. Finance - Direct report. Cloud cost visibility, savings plans, and vendor negotiations. Requirements Essential Infrastructure and cloud operations leadership at portfolio or group scale - Azure at production scale with IaC (Terraform or equivalent) governance experience Track record managing internal IT operations across a distributed estate - multiple sites or subsidiaries Commercial awareness: has owned cloud cost management and FinOps outcomes with measurable results Incident management and on-call leadership - has run major incident response at group level Strong vendor management: MSP relationships, colocation contracts, cloud provider negotiations Desirable PE-backed multi-entity experience - integrating new acquisitions into a group infrastructure estate Experience standing up SRE practices from scratch in a distributed environment M365 and Microsoft tooling estate management at scale Benefits Competitive base salary with uncapped commission 25 days holiday plus bank holidays Hybrid and flexible working options Private medical cover Health cash plan Life assurance Access to the Calm wellbeing app Perkbox employee benefits platform Enhanced parental leave Cycle to work scheme Volunteering days Employee Assistance Programme Ongoing learning, development, and career progression across the ClearCourse Group
Sep 08, 2026
Full time
The Director of Platform Operations is the single accountable owner for ClearCourse's entire technology operations estate - from end-user devices across 40+ portfolio companies through to cloud production environments. Reporting to the CTTO, the role owns infrastructure, internal IT, SRE, security operations implementation, and vendor cost management. The role operates at the intersection of operational excellence and commercial discipline - owning cloud FinOps outcomes, leading DR and BCP processes, and providing the senior escalation point for incidents and infrastructure risk across the group. Key Accountabilities: Infrastructure & Cloud End-to-end accountability for the technology estate: cloud (Azure), colocation, commodity hosting, internal IT, and end-user environments across all portfolio companies. Owns cloud and hosting strategy in conjunction with Head of Infrastructure - central management of Azure cost optimisation, reserved instances, and FinOps discipline. Security Operations Owns security operations implementation end-to-end; liaises with DevSecOps and the CISO who provides governance counterbalance. Manages joiner/leaver management and identity/access management across the estate, informed by the CISO on policy. Resilience & Continuity Accountable for DR planning, backup testing, and BCP across the portfolio. Senior escalation point for incidents, infrastructure risk, and business continuity across the group. Internal IT & Systems Manages internal IT and business systems administration (M365, NetSuite, SuccessFactors, SharePoint) -infrastructure, integrations, and IAM. Ensures observability and SRE capability is fit for purpose across cloud, hosted, and end-user environments. Vendor & Cost Management Drives cloud and vendor cost discipline - manages the Vendor & FinOps Lead; accountable for FinOps outcomes. Primary interface to the CTTO on governance and to Platform Engineering on DevSecOps integration. Key Relationships: CTTO - Direct line manager. Governance, infrastructure risk, and FinOps accountability. CISO (Head of Security) - Close working relationship. Security operations implementation, IAM policy, and incident escalation. Director of Platform Engineering - Coordinates on DevSecOps integration and CI/CD infrastructure requirements. • Head of Infrastructure & Cloud - Direct report. Hosting strategy, cloud platform, and FinOps execution. Head of SRE - Direct report. Observability, on-call, and DR/BCP processes. • Head of Internal Services - Direct report. Internal IT, business systems, and end-user support. Finance - Direct report. Cloud cost visibility, savings plans, and vendor negotiations. Requirements Essential Infrastructure and cloud operations leadership at portfolio or group scale - Azure at production scale with IaC (Terraform or equivalent) governance experience Track record managing internal IT operations across a distributed estate - multiple sites or subsidiaries Commercial awareness: has owned cloud cost management and FinOps outcomes with measurable results Incident management and on-call leadership - has run major incident response at group level Strong vendor management: MSP relationships, colocation contracts, cloud provider negotiations Desirable PE-backed multi-entity experience - integrating new acquisitions into a group infrastructure estate Experience standing up SRE practices from scratch in a distributed environment M365 and Microsoft tooling estate management at scale Benefits Competitive base salary with uncapped commission 25 days holiday plus bank holidays Hybrid and flexible working options Private medical cover Health cash plan Life assurance Access to the Calm wellbeing app Perkbox employee benefits platform Enhanced parental leave Cycle to work scheme Volunteering days Employee Assistance Programme Ongoing learning, development, and career progression across the ClearCourse Group
Your new company This is a highly successful and forward-thinking further education organisation with a reputation for excellence, innovation, and student achievement. Supporting thousands of learners across multiple campuses, the group continues to invest significantly in its people, technology, and facilities to ensure an outstanding experience for both staff and students. With ambitious plans for digital transformation and infrastructure modernisation, this is an exciting opportunity to join an organisation where technology is recognised as a key enabler of success and where your contribution will have a genuine impact across the business. This newly created role will report directly to the Head of IT and the successful candidate will be joining a well-established and experienced team of IT specialists where they will have the opportunity to further develop their own skills and experience. Your new role As Infrastructure Manager, you will take ownership of the college's core IT infrastructure, ensuring the stability, performance, security and future development of critical systems across the college. A key focus of the role will be the management, support and ongoing enhancement of the college's VMware environment, making proven VMware vSphere experience essential. You will lead on the administration of virtual machines, storage platforms, backup technologies and disaster recovery planning, while proactively monitoring performance, capacity and availability to ensure a resilient and highly available infrastructure. You will also play a central role in infrastructure life cycle management, delivering upgrades and improvements that support the college's long-term digital strategy. Alongside infrastructure responsibilities, you will help oversee the College's enterprise networking estate, including HPE/Aruba switching and Cisco Meraki wireless technologies, whilst ensuring robust security controls are maintained across both on-premises and cloud environments. You will be responsible for managing security updates, patching, identity and access management through Microsoft Entra ID and Azure AD, and responding to vulnerabilities and emerging threats. Looking ahead, you will support several strategic technology projects, including the migration from on-premises Exchange and file storage to Microsoft 365, helping to deliver a modern, secure and collaborative digital workplace. As a senior technical lead, you will act as an escalation point for complex issues, work closely with stakeholders and third-party partners, mentor junior engineers, and drive best practice across the IT function. Please note, this role is on site 5 days a week in the Stoke-on-Trent area, with 1 primary site and occasional travel required to others within the group, which are all local. What you'll need to succeed To succeed in this role, you will need to have significant experience working in an IT infrastructure environment, supported by strong hands-on expertise in VMWare vSphere, ideally across versions 7,8 or 9. You should also have some experience of administering M365 and working with Windows Server, Active Directory, DNS, DHCP and SCCM with experience working in networking being advantageous. You will be a proactive and forward-thinking infrastructure professional with a genuine passion for technology and a desire to stay ahead of emerging trends. With a commitment to continuous learning and professional development, you will be motivated by the opportunity to enhance your technical expertise while helping to shape and support a modern, resilient IT environment. As the role requires travel between multiple sites, a full UK driving licence and access to your own vehicle are essential. What you'll get in return In return, you will be joining a highly successful and ambitious organisation in a newly created role that offers genuine scope for growth and opportunity as the position evolves. You will become a valued member of an experienced and supportive IT team, working closely with colleagues across the organisation and benefiting from the guidance and support of the Head of IT. Working in the further education sector, you'll enjoy an excellent benefits package, including membership of the Local Government Pension Scheme, 43 days' annual leave (including bank holidays), access to an Electric Vehicle salary sacrifice scheme, subsidised gym membership, and a range of additional employee benefits. The organisation is also committed to investing in its people, offering ongoing training and development opportunities, including financial support for professional qualifications and certifications that will help you grow both within your role and throughout your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 08, 2026
Full time
Your new company This is a highly successful and forward-thinking further education organisation with a reputation for excellence, innovation, and student achievement. Supporting thousands of learners across multiple campuses, the group continues to invest significantly in its people, technology, and facilities to ensure an outstanding experience for both staff and students. With ambitious plans for digital transformation and infrastructure modernisation, this is an exciting opportunity to join an organisation where technology is recognised as a key enabler of success and where your contribution will have a genuine impact across the business. This newly created role will report directly to the Head of IT and the successful candidate will be joining a well-established and experienced team of IT specialists where they will have the opportunity to further develop their own skills and experience. Your new role As Infrastructure Manager, you will take ownership of the college's core IT infrastructure, ensuring the stability, performance, security and future development of critical systems across the college. A key focus of the role will be the management, support and ongoing enhancement of the college's VMware environment, making proven VMware vSphere experience essential. You will lead on the administration of virtual machines, storage platforms, backup technologies and disaster recovery planning, while proactively monitoring performance, capacity and availability to ensure a resilient and highly available infrastructure. You will also play a central role in infrastructure life cycle management, delivering upgrades and improvements that support the college's long-term digital strategy. Alongside infrastructure responsibilities, you will help oversee the College's enterprise networking estate, including HPE/Aruba switching and Cisco Meraki wireless technologies, whilst ensuring robust security controls are maintained across both on-premises and cloud environments. You will be responsible for managing security updates, patching, identity and access management through Microsoft Entra ID and Azure AD, and responding to vulnerabilities and emerging threats. Looking ahead, you will support several strategic technology projects, including the migration from on-premises Exchange and file storage to Microsoft 365, helping to deliver a modern, secure and collaborative digital workplace. As a senior technical lead, you will act as an escalation point for complex issues, work closely with stakeholders and third-party partners, mentor junior engineers, and drive best practice across the IT function. Please note, this role is on site 5 days a week in the Stoke-on-Trent area, with 1 primary site and occasional travel required to others within the group, which are all local. What you'll need to succeed To succeed in this role, you will need to have significant experience working in an IT infrastructure environment, supported by strong hands-on expertise in VMWare vSphere, ideally across versions 7,8 or 9. You should also have some experience of administering M365 and working with Windows Server, Active Directory, DNS, DHCP and SCCM with experience working in networking being advantageous. You will be a proactive and forward-thinking infrastructure professional with a genuine passion for technology and a desire to stay ahead of emerging trends. With a commitment to continuous learning and professional development, you will be motivated by the opportunity to enhance your technical expertise while helping to shape and support a modern, resilient IT environment. As the role requires travel between multiple sites, a full UK driving licence and access to your own vehicle are essential. What you'll get in return In return, you will be joining a highly successful and ambitious organisation in a newly created role that offers genuine scope for growth and opportunity as the position evolves. You will become a valued member of an experienced and supportive IT team, working closely with colleagues across the organisation and benefiting from the guidance and support of the Head of IT. Working in the further education sector, you'll enjoy an excellent benefits package, including membership of the Local Government Pension Scheme, 43 days' annual leave (including bank holidays), access to an Electric Vehicle salary sacrifice scheme, subsidised gym membership, and a range of additional employee benefits. The organisation is also committed to investing in its people, offering ongoing training and development opportunities, including financial support for professional qualifications and certifications that will help you grow both within your role and throughout your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 08, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
UX Consultant - 6-Month Contract - Hybrid (London) VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow. We're seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation's End User Computing (EUC) journeys. This role will be key in ensuring technology changes deliver a seamless and engaging experience for end users. The Role: As a UX Consultant, you'll work closely with stakeholders, IT teams, and project managers to understand user needs and translate them into effective design strategies. You'll map and improve user journeys, drive consistency across systems, and support the rollout of ServiceNow and the Windows 10 to 11 migration. UX Consultant Requirements: Proven experience with ServiceNow or similar ITSM platforms. Strong background in UX design and strategy within digital transformation or EUC projects. Experience supporting Windows 10 to 11 migrations. Hands-on experience supporting cloud migration initiatives. Experience providing support with M365 (Teams, OneDrive, Outlook, Office apps integration). UX Consultant key responsibilities: Champion End-to-End User Experience Across IT Services Design and Optimise User Journeys Lead UX Strategy for IT Simplification Initiatives Develop and Maintain UX Standards and Guidelines Collaborate Across IT and Business Functions Support Change Management and Adoption Creative, user-focused approach to problem solving Document findings and Guidelines UX Consultant Role Details: Contract: 6 months (Inside IR35) Location: London - Hybrid Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website. Refer a friend and earn up to £1,000 if they're successfully placed (terms apply).
Oct 08, 2025
Contractor
UX Consultant - 6-Month Contract - Hybrid (London) VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow. We're seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation's End User Computing (EUC) journeys. This role will be key in ensuring technology changes deliver a seamless and engaging experience for end users. The Role: As a UX Consultant, you'll work closely with stakeholders, IT teams, and project managers to understand user needs and translate them into effective design strategies. You'll map and improve user journeys, drive consistency across systems, and support the rollout of ServiceNow and the Windows 10 to 11 migration. UX Consultant Requirements: Proven experience with ServiceNow or similar ITSM platforms. Strong background in UX design and strategy within digital transformation or EUC projects. Experience supporting Windows 10 to 11 migrations. Hands-on experience supporting cloud migration initiatives. Experience providing support with M365 (Teams, OneDrive, Outlook, Office apps integration). UX Consultant key responsibilities: Champion End-to-End User Experience Across IT Services Design and Optimise User Journeys Lead UX Strategy for IT Simplification Initiatives Develop and Maintain UX Standards and Guidelines Collaborate Across IT and Business Functions Support Change Management and Adoption Creative, user-focused approach to problem solving Document findings and Guidelines UX Consultant Role Details: Contract: 6 months (Inside IR35) Location: London - Hybrid Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website. Refer a friend and earn up to £1,000 if they're successfully placed (terms apply).
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 07, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
A market leader in AI solutions is seeking a well experienced Lead Developer to join their innovative engineering team. You'll be responsible for providing technical leadership, customer-facing (requirements gathering), solution design, delivery oversight for AI projects and products. You'll take the lead in understanding client processes, solution viability and ensuring technical deliverables align. In addition, you'd work closely with Architects, Project Managers and client stakeholders to deliver scalable and secure AI solutions. Work Type: Hybrid working based in Cheshire, 2-3 days on-site but can be flexible (rest of time WFH). Skills & Experience: A delivery-focused outlook and commercial awareness Experience engaging directly with clients to capture business processes and requirements The ability to balance hands-on coding expertise with solution viability analysis Experience mentoring developers and enforcing coding standards A strong background in .NET, Azure, and modern AI frameworks Excellent communication skills to bridge technical and non-technical stakeholders A passion for innovation and responsible AI practices Responsibilities: Engage directly with client stakeholders to capture and document business process requirements Translate business workflows into viable technical designs, backlog items, and deliverables Assess the feasibility and viability of solutions against business needs, budgets, and technical constraints Provide technical leadership across programmes and projects, coordinating outputs across delivery teams Support architects in solution design and integration patterns Mentor developers, fostering skill development and knowledge transfer Lead backlog refinement, sprint planning, and technical prioritisation activities Oversee quality assurance, code reviews, and unit testing to ensure delivery quality Ensure AI solutions adhere to secure coding, accessibility, and compliance standards Contribute to implementation of LLMs, RAG, Agentic AI, and related frameworks Manage DevOps pipelines and CI/CD practices in Azure Support delivery of cloud-first applications across Azure, Power Platform, and M365 Research and apply emerging AI and Microsoft technologies to improve product and solution delivery
Oct 06, 2025
Full time
A market leader in AI solutions is seeking a well experienced Lead Developer to join their innovative engineering team. You'll be responsible for providing technical leadership, customer-facing (requirements gathering), solution design, delivery oversight for AI projects and products. You'll take the lead in understanding client processes, solution viability and ensuring technical deliverables align. In addition, you'd work closely with Architects, Project Managers and client stakeholders to deliver scalable and secure AI solutions. Work Type: Hybrid working based in Cheshire, 2-3 days on-site but can be flexible (rest of time WFH). Skills & Experience: A delivery-focused outlook and commercial awareness Experience engaging directly with clients to capture business processes and requirements The ability to balance hands-on coding expertise with solution viability analysis Experience mentoring developers and enforcing coding standards A strong background in .NET, Azure, and modern AI frameworks Excellent communication skills to bridge technical and non-technical stakeholders A passion for innovation and responsible AI practices Responsibilities: Engage directly with client stakeholders to capture and document business process requirements Translate business workflows into viable technical designs, backlog items, and deliverables Assess the feasibility and viability of solutions against business needs, budgets, and technical constraints Provide technical leadership across programmes and projects, coordinating outputs across delivery teams Support architects in solution design and integration patterns Mentor developers, fostering skill development and knowledge transfer Lead backlog refinement, sprint planning, and technical prioritisation activities Oversee quality assurance, code reviews, and unit testing to ensure delivery quality Ensure AI solutions adhere to secure coding, accessibility, and compliance standards Contribute to implementation of LLMs, RAG, Agentic AI, and related frameworks Manage DevOps pipelines and CI/CD practices in Azure Support delivery of cloud-first applications across Azure, Power Platform, and M365 Research and apply emerging AI and Microsoft technologies to improve product and solution delivery
Role: Group IT Systems and Data Manager Location: Rossendale Salary: Competitive (DOE) + Benefits Our client, a well-established group of companies supporting major UK construction and infrastructure projects, is seeking a Group IT Systems and Data Manager to lead and develop their IT and data strategy across multiple sites. The Role You'll oversee all group IT systems, software platforms, and data governance, working closely with third-party IT providers and internal teams to ensure system reliability, security, and efficiency. A key part of the role is improving reporting and data integrity to drive better business decisions. Key Responsibilities Manage core systems (ERP, hire software, Sage, M365, telematics) and 3rd party providers Lead system upgrades, integrations, and rollouts Drive data quality, reporting dashboards, and performance metrics Ensure compliance with cybersecurity and data protection regulations (e.g. GDPR) Deliver IT projects aligned with business needs Lead a small IT team and provide user support across departments What We're Looking For Proven experience in a similar IT management role (multi-site/group structure preferred) Strong knowledge of Microsoft 365, databases, business systems, and reporting tools (Power BI, Excel) Skilled in managing IT partners and driving digital change Excellent communication, project management, and problem-solving skills Sector experience in plant hire, construction, or logistics a bonus What's On Offer 23 days holiday + bank holidays Company pension Free parking Training & development opportunities Real influence in shaping IT strategy The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Sep 24, 2025
Full time
Role: Group IT Systems and Data Manager Location: Rossendale Salary: Competitive (DOE) + Benefits Our client, a well-established group of companies supporting major UK construction and infrastructure projects, is seeking a Group IT Systems and Data Manager to lead and develop their IT and data strategy across multiple sites. The Role You'll oversee all group IT systems, software platforms, and data governance, working closely with third-party IT providers and internal teams to ensure system reliability, security, and efficiency. A key part of the role is improving reporting and data integrity to drive better business decisions. Key Responsibilities Manage core systems (ERP, hire software, Sage, M365, telematics) and 3rd party providers Lead system upgrades, integrations, and rollouts Drive data quality, reporting dashboards, and performance metrics Ensure compliance with cybersecurity and data protection regulations (e.g. GDPR) Deliver IT projects aligned with business needs Lead a small IT team and provide user support across departments What We're Looking For Proven experience in a similar IT management role (multi-site/group structure preferred) Strong knowledge of Microsoft 365, databases, business systems, and reporting tools (Power BI, Excel) Skilled in managing IT partners and driving digital change Excellent communication, project management, and problem-solving skills Sector experience in plant hire, construction, or logistics a bonus What's On Offer 23 days holiday + bank holidays Company pension Free parking Training & development opportunities Real influence in shaping IT strategy The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
A market leader in AI solutions is seeking a well experienced Lead Developer to join their innovative engineering team. You'll be responsible for providing technical leadership, customer-facing (requirements gathering), solution design, delivery oversight for AI projects and products. You'll take the lead in understanding client processes, solution viability and ensuring technical deliverables align. In addition, you'd work closely with Architects, Project Managers and client stakeholders to deliver scalable and secure AI solutions. Work Type: Hybrid working based in Cheshire, 2-3 days on-site but can be flexible (rest of time WFH). Skills & Experience: A delivery-focused outlook and commercial awareness Experience engaging directly with clients to capture business processes and requirements The ability to balance hands-on coding expertise with solution viability analysis Experience mentoring developers and enforcing coding standards A strong background in .NET, Azure, and modern AI frameworks Excellent communication skills to bridge technical and non-technical stakeholders A passion for innovation and responsible AI practices Responsibilities: Engage directly with client stakeholders to capture and document business process requirements Translate business workflows into viable technical designs, backlog items, and deliverables Assess the feasibility and viability of solutions against business needs, budgets, and technical constraints Provide technical leadership across programmes and projects, coordinating outputs across delivery teams Support architects in solution design and integration patterns Mentor developers, fostering skill development and knowledge transfer Lead backlog refinement, sprint planning, and technical prioritisation activities Oversee quality assurance, code reviews, and unit testing to ensure delivery quality Ensure AI solutions adhere to secure coding, accessibility, and compliance standards Contribute to implementation of LLMs, RAG, Agentic AI, and related frameworks Manage DevOps pipelines and CI/CD practices in Azure Support delivery of cloud-first applications across Azure, Power Platform, and M365 Research and apply emerging AI and Microsoft technologies to improve product and solution delivery
Sep 22, 2025
Full time
A market leader in AI solutions is seeking a well experienced Lead Developer to join their innovative engineering team. You'll be responsible for providing technical leadership, customer-facing (requirements gathering), solution design, delivery oversight for AI projects and products. You'll take the lead in understanding client processes, solution viability and ensuring technical deliverables align. In addition, you'd work closely with Architects, Project Managers and client stakeholders to deliver scalable and secure AI solutions. Work Type: Hybrid working based in Cheshire, 2-3 days on-site but can be flexible (rest of time WFH). Skills & Experience: A delivery-focused outlook and commercial awareness Experience engaging directly with clients to capture business processes and requirements The ability to balance hands-on coding expertise with solution viability analysis Experience mentoring developers and enforcing coding standards A strong background in .NET, Azure, and modern AI frameworks Excellent communication skills to bridge technical and non-technical stakeholders A passion for innovation and responsible AI practices Responsibilities: Engage directly with client stakeholders to capture and document business process requirements Translate business workflows into viable technical designs, backlog items, and deliverables Assess the feasibility and viability of solutions against business needs, budgets, and technical constraints Provide technical leadership across programmes and projects, coordinating outputs across delivery teams Support architects in solution design and integration patterns Mentor developers, fostering skill development and knowledge transfer Lead backlog refinement, sprint planning, and technical prioritisation activities Oversee quality assurance, code reviews, and unit testing to ensure delivery quality Ensure AI solutions adhere to secure coding, accessibility, and compliance standards Contribute to implementation of LLMs, RAG, Agentic AI, and related frameworks Manage DevOps pipelines and CI/CD practices in Azure Support delivery of cloud-first applications across Azure, Power Platform, and M365 Research and apply emerging AI and Microsoft technologies to improve product and solution delivery
