3 jobs found

A Tenancy Administrator is required to be part of a busy property team in the Uxbridge area, supporting the smooth running of both student and general lettings, with a strong focus on tenancy administration, compliance and customer service. Worth Recruiting - Property Industry Recruitment Job Title: Tenancy Administrator Sector: Residential Lettings Location: Uxbridge, UB8 Salary: £28,000 to £32,000 per annum (Dependent on experience) Position: Permanent - Full Time Reference: WR97063 This is a hands-on role within a close-knit team where everyone contributes and helps out: working across the lettings function and liaising with landlords, tenants and contractors. You will play an important role in keeping tenancies compliant, organised and progressing smoothly from start to finish. Previous experience in the Lettings industry and strong organisational and administrative skills are essential. What's in it for you (Benefits): Salary of £28,000 - £32,000 depending on experience Varied role covering both student and general lettings Opportunity to develop strong knowledge across tenancy administration and compliance Join a collaborative team where everyone contributes across the business Convenient Uxbridge location with the chance to build a long-term career within property The Company: Independent property business operating across the Uxbridge market Handles a varied portfolio including student accommodation and general residential lettings Offers a broad property service with a strong focus on lettings and customer care What You'll Be Doing (Key Responsibilities) as a Tenancy Administrator: Managing the administration of new tenancies from agreed let through to move-in, ensuring all paperwork and checks are completed accurately Preparing tenancy agreements, renewals and associated documentation for student and general residential lets Completing and maintaining tenancy compliance including right to rent, referencing, deposits, certificates and required safety documentation Liaising with landlords, tenants, contractors and colleagues to resolve queries and keep tenancies progressing Handling day-to-day tenancy administration, ensuring records, systems and documentation are accurate and up to date Supporting the wider lettings team with general administration and providing a high level of service to landlords and tenants What our client is looking for (Skills & Experience): Previous experience in lettings, property administration, tenancy administration or a similar property role Good understanding of the tenancy process and relevant compliance requirements Experience handling tenancy agreements, renewals, referencing and deposit administration Ideally some knowledge of both student and general residential lettings Strong organisational skills with excellent attention to detail Confident communicator who can deal professionally with landlords, tenants and contractors Comfortable working in a busy environment and managing multiple tasks and deadlines A flexible, hands-on approach with a willingness to support colleagues across the business Is this the role for you? Contact Worth Recruiting now! If you are interested in this Tenancy Administrator role, please contact the Property Recruitment Team at Worth Recruiting immediately, quoting job reference: WR97063 . About Your Application: Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful. Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website. Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client. Please Note: This vacancy summary is intended as a general guide only and should not be used as a definitive job description. Our client's job description, including details like the salary, may change without prior notice and in any case may be influenced by the skills, qualifications, previous experience, attitude, and ability of a candidate. About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech . Find out more at: worthrecruiting.me. Job Reference: WR97063 - Tenancy Administrator - Residential Lettings

The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system