Customer Support Agent £26,000 - Full Time permanent position Kilmarnock - Halo building Start date - 28th September 2026 Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home. This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home. This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers. What your day looks like Help customers who are experiencing complex personal circumstances Discuss, empathise, and encourage disclosure of information to allow you to help customers Communicating with customers and third parties via telephone, email, letter & live chat Work together with your team and share best practices to improve our service continually What we expect from you Deliver great conversations and customer outcomes by phone and in writing Maintain consistently high standards of quality during customer interactions Know Your Customer Take the right approach, not necessarily the normal approach Efficiently managing your caseload within agreed targets Comfortable using multiple systems and Microsoft packages Adhere to our values C ommitted to always doing our best work A ccountable for our actions R espectful in our interactions with each other E thical in every situation S uccessful because we work together as a team The perks (who doesn t love a perk or two) Monthly/Quarterly recognition programme and incentives throughout the year Ability to earn annual bonus Hybrid/Flexible hours of work Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends If interested in this exciting opportunity, please hit apply or contact me at (url removed) for more information. HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Sep 22, 2026
Full time
Customer Support Agent £26,000 - Full Time permanent position Kilmarnock - Halo building Start date - 28th September 2026 Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home. This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home. This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers. What your day looks like Help customers who are experiencing complex personal circumstances Discuss, empathise, and encourage disclosure of information to allow you to help customers Communicating with customers and third parties via telephone, email, letter & live chat Work together with your team and share best practices to improve our service continually What we expect from you Deliver great conversations and customer outcomes by phone and in writing Maintain consistently high standards of quality during customer interactions Know Your Customer Take the right approach, not necessarily the normal approach Efficiently managing your caseload within agreed targets Comfortable using multiple systems and Microsoft packages Adhere to our values C ommitted to always doing our best work A ccountable for our actions R espectful in our interactions with each other E thical in every situation S uccessful because we work together as a team The perks (who doesn t love a perk or two) Monthly/Quarterly recognition programme and incentives throughout the year Ability to earn annual bonus Hybrid/Flexible hours of work Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends If interested in this exciting opportunity, please hit apply or contact me at (url removed) for more information. HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Pearson Whiffin Recruitment Ltd
Sittingbourne, Kent
Customer Care Agent - Mid Kent £26,000 - £28,000 Full-Time Office Based Monday - Thursday 08:00 - 17:00 Friday 08:00 - 16:00 Customer Service. Account Support. Sales Administration. Pearson Whiffin Recruitment are currently recruiting for a Customer Care Agent to join a busy and established customer service team based in Sittingbourne. This is a great opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment, managing customer accounts and building strong relationships. The role will predominantly support national account administration, working across major customer portals and accounts, while also providing support across the wider Customer Care and Key Account teams. The Role Working as part of the Customer Service team, you'll be responsible for handling customer enquiries, managing account administration and supporting the smooth processing of customer orders. Responsibilities will include: Handling first-line customer service enquiries across Customer Care, Key Account Support and national accounts Managing administration for key and national customer accounts Processing and monitoring orders using internal order management systems Using CRM systems and customer portals on a daily basis Ensuring customer orders are processed accurately and dispatched on time Supporting Key Account Managers with order management and account administration Identifying order issues, discrepancies or delays and taking appropriate action Working closely with internal departments to resolve customer queries and complaints Managing customer expectations and providing regular updates where required Monitoring workload against agreed targets and SLAs Maintaining accurate customer and account information Managing high-volume and high-value customer accounts Providing feedback to management to help improve the customer experience Building strong customer relationships through telephone and written communication Supporting wider customer service and sales administration activities when required What We're Looking For Previous experience within a customer service, customer care or sales administration role Experience working within a B2B or business-to-retail environment would be advantageous Previous experience managing customer complaints and resolving issues Confident communicating with customers over the telephone Strong written and verbal communication skills Excellent attention to detail Comfortable working in a fast-paced environment Able to prioritise workload and manage multiple tasks effectively Proactive approach with the ability to use initiative Strong customer-focused attitude Experience managing large, national, VIP or high-turnover customer accounts would be highly desirable Comfortable working across different departments to resolve customer issues Quick learner with good systems knowledge Systems Experience Experience using the following would be highly advantageous: CRM systems such as HubSpot, Salesforce, Zendesk or Freshdesk Microsoft Excel Order management systems Customer and national account portals Company databases and account management systems What's On Offer Salary of £26,000 - £28,000 , depending on experience Full-time, permanent position Monday to Friday working hours Early finish on Fridays 23 days annual leave plus bank holidays Staff discount on company products Opportunity to work with major national customer accounts Varied role combining customer service, account management and sales administration Supportive and collaborative working environment If you're an organised, customer-focused individual with strong administration and systems experience, apply today! Please note, due to the expected high volume of applicants, only suitable candidates will be contacted.
Sep 22, 2026
Full time
Customer Care Agent - Mid Kent £26,000 - £28,000 Full-Time Office Based Monday - Thursday 08:00 - 17:00 Friday 08:00 - 16:00 Customer Service. Account Support. Sales Administration. Pearson Whiffin Recruitment are currently recruiting for a Customer Care Agent to join a busy and established customer service team based in Sittingbourne. This is a great opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment, managing customer accounts and building strong relationships. The role will predominantly support national account administration, working across major customer portals and accounts, while also providing support across the wider Customer Care and Key Account teams. The Role Working as part of the Customer Service team, you'll be responsible for handling customer enquiries, managing account administration and supporting the smooth processing of customer orders. Responsibilities will include: Handling first-line customer service enquiries across Customer Care, Key Account Support and national accounts Managing administration for key and national customer accounts Processing and monitoring orders using internal order management systems Using CRM systems and customer portals on a daily basis Ensuring customer orders are processed accurately and dispatched on time Supporting Key Account Managers with order management and account administration Identifying order issues, discrepancies or delays and taking appropriate action Working closely with internal departments to resolve customer queries and complaints Managing customer expectations and providing regular updates where required Monitoring workload against agreed targets and SLAs Maintaining accurate customer and account information Managing high-volume and high-value customer accounts Providing feedback to management to help improve the customer experience Building strong customer relationships through telephone and written communication Supporting wider customer service and sales administration activities when required What We're Looking For Previous experience within a customer service, customer care or sales administration role Experience working within a B2B or business-to-retail environment would be advantageous Previous experience managing customer complaints and resolving issues Confident communicating with customers over the telephone Strong written and verbal communication skills Excellent attention to detail Comfortable working in a fast-paced environment Able to prioritise workload and manage multiple tasks effectively Proactive approach with the ability to use initiative Strong customer-focused attitude Experience managing large, national, VIP or high-turnover customer accounts would be highly desirable Comfortable working across different departments to resolve customer issues Quick learner with good systems knowledge Systems Experience Experience using the following would be highly advantageous: CRM systems such as HubSpot, Salesforce, Zendesk or Freshdesk Microsoft Excel Order management systems Customer and national account portals Company databases and account management systems What's On Offer Salary of £26,000 - £28,000 , depending on experience Full-time, permanent position Monday to Friday working hours Early finish on Fridays 23 days annual leave plus bank holidays Staff discount on company products Opportunity to work with major national customer accounts Varied role combining customer service, account management and sales administration Supportive and collaborative working environment If you're an organised, customer-focused individual with strong administration and systems experience, apply today! Please note, due to the expected high volume of applicants, only suitable candidates will be contacted.
Position: Mammographer Location: Leicestershire Rate of pay: £27 -£30 Day Webster are currently recruiting a Band 7 Mammographer for a Hospital based in Leicestershire. Our client is looking for the ideal candidate to start ASAP, Ongoing. The shift pattern would be Full time hours, although the service would consider other suitable work patterns for the right candidate. Day Webster Group currently have positions throughout the United Kingdon, Channel Islands, and Republic of Ireland for Radiography Professionals of all Bands between 3 - 8c; If this isn't the right role for you and you would be eager to speak to a Specialist Industry expert to discuss your personal requirements and further roles available, contact the team on or Qualified Mammographer, Band 7 Job Summary; This is primarily a clinical role to act as part of a team responsible for providing the efficient daily delivery of the breast imaging service, ensuring that a high standard of patient care is delivered whist maintaining a quality service to agreed standards. To provide a high quality mammographic service, including the screening, symptomatic breast clinics and surveillance and family history programme to the women of Leicestershire and Rutland Adhere to the NHSBSP guidelines including monitoring of the equipment and quality standards To prepare all mammographic equipment prior to using to ensure that equipment is working correctly and safely following agreed protocols Ensure that women attending for Breast Imaging are interviewed in the appropriate manner displaying an encouraging attitude to breast imaging and that women are supported and guided through the mammographic process. Manage the mammographic workflow To be responsible for the care and comfort of the patient whilst they are in the Breast Care Centre respecting their privacy, dignity, religious and cultural beliefs. Perform technical administrative tasks, including accurate patient information, examination details and post processing requirements on Radiology Information and PACS systems including the NHS BSP system. Qualifications and Skills required; Diploma of the College of Radiographers/BSc in Radiography UK NHS Breast Screening Programme Certificate of Competency/Postgraduate award in mammographic practice Registered with the Health and Care Professional Council (HCPC) Utilising Mammography equipment and positioning techniques of the breast Knowledge of Quality Assurance and Quality Control Tests of mammography equipment Be able to speak, receive and issue instructions in English concerning patients without risk of misunderstanding Good health and co-ordination for positioning patients Ability to manoeuvre mammography equipment Ability to manoeuvre wheelchairs and aid patient transfer Able to deal with body fluid spillages Proven good timekeeping and sickness record Able to work flexible hours and adapt to changes in the working week Able and willing to work at other UHL hospitals sites and mobile units in the community. Full clean UK Driving licence (manual) and able to use own care if required Why work for Day Webster Group? Daily payroll Access to some of the UK's most sought-after roles Timesheet submissions via Mobile Specialist Industry expert as your dedicated Day Webster Agent available 24/7 Industry leading fast-tracked compliance Free revalidation support UK leading referral programs Accommodation & Travel assistance Annual contributions for training and CPD courses Annual Loyalty reward programs Professional growth opportunities and continuous development support. Uncapped top tier "Refer a friend" scheme. About Day Webster Group As one of the UK's largest healthcare recruitment agencies, Day Webster Group are not only about filling positions; we're about building careers and fostering a community of professionals dedicated to excellence in healthcare. Since 2009, Day Webster Group has stood out for our innovative approach, earning numerous awards, including placements on The Sunday Times Fast Track 100 list and regional Best Companies to Work For. Recognised for our commitment to excellence and our deep appreciation for the vital roles our staff play, we support our team members at every step, offering opportunities for those looking for new challenges or aiming to make a significant impact in various healthcare settings.
Sep 22, 2026
Full time
Position: Mammographer Location: Leicestershire Rate of pay: £27 -£30 Day Webster are currently recruiting a Band 7 Mammographer for a Hospital based in Leicestershire. Our client is looking for the ideal candidate to start ASAP, Ongoing. The shift pattern would be Full time hours, although the service would consider other suitable work patterns for the right candidate. Day Webster Group currently have positions throughout the United Kingdon, Channel Islands, and Republic of Ireland for Radiography Professionals of all Bands between 3 - 8c; If this isn't the right role for you and you would be eager to speak to a Specialist Industry expert to discuss your personal requirements and further roles available, contact the team on or Qualified Mammographer, Band 7 Job Summary; This is primarily a clinical role to act as part of a team responsible for providing the efficient daily delivery of the breast imaging service, ensuring that a high standard of patient care is delivered whist maintaining a quality service to agreed standards. To provide a high quality mammographic service, including the screening, symptomatic breast clinics and surveillance and family history programme to the women of Leicestershire and Rutland Adhere to the NHSBSP guidelines including monitoring of the equipment and quality standards To prepare all mammographic equipment prior to using to ensure that equipment is working correctly and safely following agreed protocols Ensure that women attending for Breast Imaging are interviewed in the appropriate manner displaying an encouraging attitude to breast imaging and that women are supported and guided through the mammographic process. Manage the mammographic workflow To be responsible for the care and comfort of the patient whilst they are in the Breast Care Centre respecting their privacy, dignity, religious and cultural beliefs. Perform technical administrative tasks, including accurate patient information, examination details and post processing requirements on Radiology Information and PACS systems including the NHS BSP system. Qualifications and Skills required; Diploma of the College of Radiographers/BSc in Radiography UK NHS Breast Screening Programme Certificate of Competency/Postgraduate award in mammographic practice Registered with the Health and Care Professional Council (HCPC) Utilising Mammography equipment and positioning techniques of the breast Knowledge of Quality Assurance and Quality Control Tests of mammography equipment Be able to speak, receive and issue instructions in English concerning patients without risk of misunderstanding Good health and co-ordination for positioning patients Ability to manoeuvre mammography equipment Ability to manoeuvre wheelchairs and aid patient transfer Able to deal with body fluid spillages Proven good timekeeping and sickness record Able to work flexible hours and adapt to changes in the working week Able and willing to work at other UHL hospitals sites and mobile units in the community. Full clean UK Driving licence (manual) and able to use own care if required Why work for Day Webster Group? Daily payroll Access to some of the UK's most sought-after roles Timesheet submissions via Mobile Specialist Industry expert as your dedicated Day Webster Agent available 24/7 Industry leading fast-tracked compliance Free revalidation support UK leading referral programs Accommodation & Travel assistance Annual contributions for training and CPD courses Annual Loyalty reward programs Professional growth opportunities and continuous development support. Uncapped top tier "Refer a friend" scheme. About Day Webster Group As one of the UK's largest healthcare recruitment agencies, Day Webster Group are not only about filling positions; we're about building careers and fostering a community of professionals dedicated to excellence in healthcare. Since 2009, Day Webster Group has stood out for our innovative approach, earning numerous awards, including placements on The Sunday Times Fast Track 100 list and regional Best Companies to Work For. Recognised for our commitment to excellence and our deep appreciation for the vital roles our staff play, we support our team members at every step, offering opportunities for those looking for new challenges or aiming to make a significant impact in various healthcare settings.
Collections Agent Salary: 26,227 per annum Hours: 37.5 hours per week Location: Office Based Operating Hours: Shifts between 8:30am - 6:00pm, Monday to Friday We are seeking a confident and customer-focused Collections Agent to join our client's team and support ongoing collections activity. This is a role that requires excellent communication and negotiation skills, with responsibility for speaking to customers regarding outstanding arrears, processing payments and agreeing appropriate payment arrangements where full payment cannot be made. You will regularly have challenging conversations with customers, so the ability to remain calm, professional and respectful while being confident and assertive is essential. You will also provide clear and accurate information regarding debt recovery and enforcement processes, helping customers understand their position and the options available to them. Duties will include: Processing customer payments accurately and in accordance with company procedures. Negotiating and agreeing sustainable payment arrangements where full payment cannot be made, in line with client and business requirements. Handling both inbound and outbound calls with customers regarding outstanding debts and enforcement action. Conducting outbound calls to encourage engagement and prompt resolution of outstanding accounts. Providing clear explanations of debt recovery and enforcement processes and responding confidently to customer queries. Managing difficult and, at times, confrontational conversations in a calm, respectful and assertive manner. Maintaining accurate and detailed call notes and updating customer accounts with all relevant information. Maintaining a high level of confidentiality and integrity when handling sensitive customer information. Working independently while managing workload and priorities effectively. Candidate requirements: Previous experience within a contact centre, collections, debt recovery or customer service environment. Excellent listening and communication skills with strong negotiation and influencing abilities. A confident and professional telephone manner. Excellent attention to detail and accurate record-keeping skills. The ability to work effectively under pressure and manage competing priorities. Basic computer literacy and confidence using computer systems. Additional Requirements: Due to the nature of the role, the successful candidate will be required to undergo relevant pre-employment checks, including DBS and CCJ checks, and must meet the required clearance standards. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Sep 22, 2026
Full time
Collections Agent Salary: 26,227 per annum Hours: 37.5 hours per week Location: Office Based Operating Hours: Shifts between 8:30am - 6:00pm, Monday to Friday We are seeking a confident and customer-focused Collections Agent to join our client's team and support ongoing collections activity. This is a role that requires excellent communication and negotiation skills, with responsibility for speaking to customers regarding outstanding arrears, processing payments and agreeing appropriate payment arrangements where full payment cannot be made. You will regularly have challenging conversations with customers, so the ability to remain calm, professional and respectful while being confident and assertive is essential. You will also provide clear and accurate information regarding debt recovery and enforcement processes, helping customers understand their position and the options available to them. Duties will include: Processing customer payments accurately and in accordance with company procedures. Negotiating and agreeing sustainable payment arrangements where full payment cannot be made, in line with client and business requirements. Handling both inbound and outbound calls with customers regarding outstanding debts and enforcement action. Conducting outbound calls to encourage engagement and prompt resolution of outstanding accounts. Providing clear explanations of debt recovery and enforcement processes and responding confidently to customer queries. Managing difficult and, at times, confrontational conversations in a calm, respectful and assertive manner. Maintaining accurate and detailed call notes and updating customer accounts with all relevant information. Maintaining a high level of confidentiality and integrity when handling sensitive customer information. Working independently while managing workload and priorities effectively. Candidate requirements: Previous experience within a contact centre, collections, debt recovery or customer service environment. Excellent listening and communication skills with strong negotiation and influencing abilities. A confident and professional telephone manner. Excellent attention to detail and accurate record-keeping skills. The ability to work effectively under pressure and manage competing priorities. Basic computer literacy and confidence using computer systems. Additional Requirements: Due to the nature of the role, the successful candidate will be required to undergo relevant pre-employment checks, including DBS and CCJ checks, and must meet the required clearance standards. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Job Title: Customer Service Representative Location: Liverpool - Hybrid Salary: 26,938 - 28,609 plus up to 2,000 performance-related bonus Job Type: Permanent, Full Time Working Hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pm About the role An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What you'll be doing Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing. Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with. About you: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Sep 22, 2026
Full time
Job Title: Customer Service Representative Location: Liverpool - Hybrid Salary: 26,938 - 28,609 plus up to 2,000 performance-related bonus Job Type: Permanent, Full Time Working Hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pm About the role An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What you'll be doing Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing. Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with. About you: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Parking Services & CCTV Technician Are you organised, customer-focused and looking for a varied role supporting essential local services? Join our Parking Services & CCTV Team and help deliver efficient, high-quality services across Nuneaton and Bedworth. You'll play a key role in the administration of parking and CCTV operations, dealing with customer enquiries, payments, permits and Penalty Charge Notices, while supporting projects and special events. If you have strong administrative skills, excellent attention to detail and confidence using IT systems, this is a fantastic opportunity to make a difference in your community while developing your skills within a supportive and busy team. Key Responsibilities: Provide comprehensive administrative and clerical support across Parking Services and CCTV, responding professionally to enquiries from customers, Members and stakeholders. Process payments, permits, season tickets and Penalty Charge Notice records, including investigating formal representations and maintaining accurate documentation. Monitor CCTV and Civil Enforcement Officer rotas, liaise with contractors regarding repairs and identify and report operational issues. Maintain accurate records across specialist IT systems, produce management information and reports, and support filing and correspondence processes. Assist with projects, special events, town centre bollard operations and liaison with organisations including the DVLA, Traffic Enforcement Centre, Traffic Penalty Tribunal and Enforcement Agents. Key Requirements: Strong administrative and organisational skills, with excellent attention to detail and the ability to manage competing priorities. Excellent communication and customer service skills, with the confidence to deal professionally with enquiries by telephone, email, correspondence and in person. Good IT skills and the ability to accurately use and maintain information across multiple systems and databases. An understanding of parking legislation, Traffic Regulation Orders and the Traffic Management Act 2004, or the ability to quickly develop this knowledge. A flexible, proactive approach with a commitment to high-quality service, confidentiality, health and safety, equality and continuous personal development. FOOTNOTE: If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact Leah Kimber at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email (url removed).
Sep 22, 2026
Contractor
Parking Services & CCTV Technician Are you organised, customer-focused and looking for a varied role supporting essential local services? Join our Parking Services & CCTV Team and help deliver efficient, high-quality services across Nuneaton and Bedworth. You'll play a key role in the administration of parking and CCTV operations, dealing with customer enquiries, payments, permits and Penalty Charge Notices, while supporting projects and special events. If you have strong administrative skills, excellent attention to detail and confidence using IT systems, this is a fantastic opportunity to make a difference in your community while developing your skills within a supportive and busy team. Key Responsibilities: Provide comprehensive administrative and clerical support across Parking Services and CCTV, responding professionally to enquiries from customers, Members and stakeholders. Process payments, permits, season tickets and Penalty Charge Notice records, including investigating formal representations and maintaining accurate documentation. Monitor CCTV and Civil Enforcement Officer rotas, liaise with contractors regarding repairs and identify and report operational issues. Maintain accurate records across specialist IT systems, produce management information and reports, and support filing and correspondence processes. Assist with projects, special events, town centre bollard operations and liaison with organisations including the DVLA, Traffic Enforcement Centre, Traffic Penalty Tribunal and Enforcement Agents. Key Requirements: Strong administrative and organisational skills, with excellent attention to detail and the ability to manage competing priorities. Excellent communication and customer service skills, with the confidence to deal professionally with enquiries by telephone, email, correspondence and in person. Good IT skills and the ability to accurately use and maintain information across multiple systems and databases. An understanding of parking legislation, Traffic Regulation Orders and the Traffic Management Act 2004, or the ability to quickly develop this knowledge. A flexible, proactive approach with a commitment to high-quality service, confidentiality, health and safety, equality and continuous personal development. FOOTNOTE: If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact Leah Kimber at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email (url removed).
Conveyancing Assistant Location: Leeds City Centre Working Pattern: Monday-Friday, 9:00am-5:00pm Working Arrangement: Fully office-based Holiday: 23 days annual leave + bank holidays About the Role We are looking for a hard-working and experienced Conveyancing Assistant to join our busy Residential & Commercial Conveyancing Department based in Leeds City Centre. The successful candidate will have good practical experience within residential conveyancing and be confident supporting fee earners with the day-to-day management of conveyancing matters. This is an excellent opportunity for someone who is organised, proactive and keen to develop their career within a supportive and professional legal environment. Although the department handles both residential and commercial conveyancing, strong residential conveyancing experience is essential for this role. Key Responsibilities Assisting fee earners with a varied caseload of residential and commercial conveyancing matters. Supporting with the day-to-day progression of residential property transactions from instruction through to completion. Preparing and issuing correspondence and legal documentation. Liaising with clients, solicitors, estate agents, lenders and other third parties. Assisting with property searches, enquiries and replies to enquiries. Reviewing and organising legal documentation. Assisting with exchange of contracts and completions. Undertaking post-completion administration and Land Registry work. Maintaining accurate and up-to-date case management records. Managing incoming and outgoing correspondence and documentation. Providing general administrative and fee-earning support to the conveyancing team. Ensuring matters are progressed efficiently and within required timescales. Providing a professional and friendly service to clients at all times. About You We are looking for someone who is: Experienced in residential conveyancing and understands the process from instruction through to completion. Hard-working, reliable and committed to delivering a high standard of work. Highly organised with excellent attention to detail. Able to manage priorities and work effectively to deadlines. Confident communicating with clients and professional contacts. A strong team player who is willing to support colleagues when required. Proactive and able to work independently. Professional, approachable and client-focused. Comfortable working in a busy, office-based environment. Keen to develop their knowledge and experience within both residential and commercial conveyancing. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sep 22, 2026
Full time
Conveyancing Assistant Location: Leeds City Centre Working Pattern: Monday-Friday, 9:00am-5:00pm Working Arrangement: Fully office-based Holiday: 23 days annual leave + bank holidays About the Role We are looking for a hard-working and experienced Conveyancing Assistant to join our busy Residential & Commercial Conveyancing Department based in Leeds City Centre. The successful candidate will have good practical experience within residential conveyancing and be confident supporting fee earners with the day-to-day management of conveyancing matters. This is an excellent opportunity for someone who is organised, proactive and keen to develop their career within a supportive and professional legal environment. Although the department handles both residential and commercial conveyancing, strong residential conveyancing experience is essential for this role. Key Responsibilities Assisting fee earners with a varied caseload of residential and commercial conveyancing matters. Supporting with the day-to-day progression of residential property transactions from instruction through to completion. Preparing and issuing correspondence and legal documentation. Liaising with clients, solicitors, estate agents, lenders and other third parties. Assisting with property searches, enquiries and replies to enquiries. Reviewing and organising legal documentation. Assisting with exchange of contracts and completions. Undertaking post-completion administration and Land Registry work. Maintaining accurate and up-to-date case management records. Managing incoming and outgoing correspondence and documentation. Providing general administrative and fee-earning support to the conveyancing team. Ensuring matters are progressed efficiently and within required timescales. Providing a professional and friendly service to clients at all times. About You We are looking for someone who is: Experienced in residential conveyancing and understands the process from instruction through to completion. Hard-working, reliable and committed to delivering a high standard of work. Highly organised with excellent attention to detail. Able to manage priorities and work effectively to deadlines. Confident communicating with clients and professional contacts. A strong team player who is willing to support colleagues when required. Proactive and able to work independently. Professional, approachable and client-focused. Comfortable working in a busy, office-based environment. Keen to develop their knowledge and experience within both residential and commercial conveyancing. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
HOUSE MANAGER Rendall & Rittner • £25,000 - £26,000 + 2 bedroom accommodation and utilities bills paid • Spinners Court, Lancaster - LA1 1RY • Mon - Fri DEVELOPMENT DETAILS You'll lead the heart of a welcoming retirement development of 63 homes for residents aged 55 and over, right in Lancaster city centre with the canal and amenities close by. Life here centres around a friendly lounge, well-kept landscaped gardens, a convenient laundry room and a comfortable guest suite. As the on-site House Manager, you'll be a reassuring presence, fostering a safe, supportive and sociable environment where residents feel listened to, independent and at home. ROLE EXPECTATIONS You will be the go-to point of contact for residents, visitors and contractors, ensuring the building is safe, well-run and warmly welcoming. Most days you'll balance front-of-house support with practical checks, maintenance coordination and clear communication, keeping everything running smoothly and residents well informed. WHAT SUCCESS LOOKS LIKE Residents feel supported, safe and respected, with queries handled promptly and kindly. The building is consistently clean, compliant and well-maintained, with accurate records up to date. Communication is clear and timely, from noticeboards to resident updates and contractor briefings. Routine checks, testing and inspections are completed on schedule, with actions followed through. Community life thrives through small, thoughtful touches that encourage connection and independence. Issues are anticipated and resolved early, minimising disruption and enhancing peace of mind. HOW YOU'LL SPEND MOST OF YOUR TIME Welcoming residents and visitors, responding to day-to-day queries and offering practical support. Carrying out regular building, safety and compliance checks, logging actions and maintaining records. Coordinating cleaning, repairs and maintenance with contractors, monitoring standards and access. Managing deliveries, keys, noticeboards and guest suite bookings with tidy, organised systems. Keeping communal areas presentable, reporting defects and following up to resolution. Communicating updates and arranging access for works, ensuring everyone knows what to expect. WHO THIS ROLE IS FOR You care about people and bring patience, empathy and professionalism to every interaction. You're organised and proactive, with a keen eye for detail and pride in high standards. You stay calm under pressure and solve problems with a practical, hands-on approach. You communicate clearly, both in person and in writing, and build positive relationships. You're comfortable working independently, making sound decisions and knowing when to escalate. EXPERIENCE THAT HELPS Experience in a customer-facing role within housing, hospitality, retirement living or front-of-house. Familiarity with building safety routines, compliance checks or basic facilities coordination. Handling contractor visits, scheduling small works and monitoring service quality. Recording information accurately, keeping logs and using basic IT systems and email. Supporting older or vulnerable people with sensitivity and discretion. WHAT WE OFFER 20 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your resident care approach, building safety and compliance knowledge, problem-solving, and how you prioritise and communicate in real scenarios We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Sep 22, 2026
Full time
HOUSE MANAGER Rendall & Rittner • £25,000 - £26,000 + 2 bedroom accommodation and utilities bills paid • Spinners Court, Lancaster - LA1 1RY • Mon - Fri DEVELOPMENT DETAILS You'll lead the heart of a welcoming retirement development of 63 homes for residents aged 55 and over, right in Lancaster city centre with the canal and amenities close by. Life here centres around a friendly lounge, well-kept landscaped gardens, a convenient laundry room and a comfortable guest suite. As the on-site House Manager, you'll be a reassuring presence, fostering a safe, supportive and sociable environment where residents feel listened to, independent and at home. ROLE EXPECTATIONS You will be the go-to point of contact for residents, visitors and contractors, ensuring the building is safe, well-run and warmly welcoming. Most days you'll balance front-of-house support with practical checks, maintenance coordination and clear communication, keeping everything running smoothly and residents well informed. WHAT SUCCESS LOOKS LIKE Residents feel supported, safe and respected, with queries handled promptly and kindly. The building is consistently clean, compliant and well-maintained, with accurate records up to date. Communication is clear and timely, from noticeboards to resident updates and contractor briefings. Routine checks, testing and inspections are completed on schedule, with actions followed through. Community life thrives through small, thoughtful touches that encourage connection and independence. Issues are anticipated and resolved early, minimising disruption and enhancing peace of mind. HOW YOU'LL SPEND MOST OF YOUR TIME Welcoming residents and visitors, responding to day-to-day queries and offering practical support. Carrying out regular building, safety and compliance checks, logging actions and maintaining records. Coordinating cleaning, repairs and maintenance with contractors, monitoring standards and access. Managing deliveries, keys, noticeboards and guest suite bookings with tidy, organised systems. Keeping communal areas presentable, reporting defects and following up to resolution. Communicating updates and arranging access for works, ensuring everyone knows what to expect. WHO THIS ROLE IS FOR You care about people and bring patience, empathy and professionalism to every interaction. You're organised and proactive, with a keen eye for detail and pride in high standards. You stay calm under pressure and solve problems with a practical, hands-on approach. You communicate clearly, both in person and in writing, and build positive relationships. You're comfortable working independently, making sound decisions and knowing when to escalate. EXPERIENCE THAT HELPS Experience in a customer-facing role within housing, hospitality, retirement living or front-of-house. Familiarity with building safety routines, compliance checks or basic facilities coordination. Handling contractor visits, scheduling small works and monitoring service quality. Recording information accurately, keeping logs and using basic IT systems and email. Supporting older or vulnerable people with sensitivity and discretion. WHAT WE OFFER 20 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your resident care approach, building safety and compliance knowledge, problem-solving, and how you prioritise and communicate in real scenarios We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Senior Residential Conveyancing Paralegal Location: Sheffield City Centre Salary: 28,000 - 32,000 DOE Hours: Monday - Friday, 9am - 5pm The Role We are seeking an experienced and highly motivated Senior Residential Conveyancing Paralegal to play a key role within our Residential Property team. This position offers an excellent opportunity for an individual with substantial conveyancing experience to take ownership of transactions, provide support and guidance to junior team members, and work closely with fee earners to drive matters forward efficiently. You will be a trusted point of contact for clients and key stakeholders, ensuring a high standard of service is maintained throughout the conveyancing process. The successful candidate will demonstrate strong technical knowledge, commercial awareness, and the ability to manage a busy workload while contributing positively to team performance and development. Key Responsibilities Supporting fee earners with a varied and often complex caseload of residential conveyancing transactions Taking a leading role in managing transactions from instruction through to completion under appropriate supervision Acting as a key client contact and maintaining excellent client relationships throughout the transaction process Providing guidance and day-to-day support to junior paralegals and administrative team members Assisting with training, onboarding, and the sharing of best practice across the team Proactively progressing matters and identifying potential issues before they arise Preparing and reviewing correspondence, legal documents, forms, and reports Liaising confidently with clients, estate agents, mortgage lenders, financial advisers, and legal representatives Facilitating exchanges of contracts and coordinating completions Preparing financial statements, completion packs, Certificates of Title, and SDLT submissions Maintaining accurate case records and ensuring compliance with regulatory and internal requirements Supporting continuous improvement initiatives and contributing to the efficient operation of the department About You To be successful in this role, you will have: Significant experience within a residential conveyancing paralegal role Strong technical knowledge of the residential conveyancing process from instruction to completion Experience managing transactions with minimal supervision The ability to mentor, support, and develop junior team members Excellent organisational and time management skills Strong attention to detail and a proactive approach to problem solving Exceptional client care and relationship management skills Confidence communicating with a wide range of stakeholders The ability to manage competing priorities in a fast-paced environment A collaborative and leadership-focused mindset Benefits A senior position within a supportive and growing Residential Property team The opportunity to take on increased responsibility and leadership duties Exposure to a broad range of residential conveyancing matters Ongoing training and professional development opportunities Clear pathways for career progression A collaborative and high-performing working environment This is an excellent opportunity for an experienced conveyancing professional looking to take the next step in their career, develop their leadership skills, and play an influential role within a successful and ambitious Residential Property team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sep 21, 2026
Full time
Senior Residential Conveyancing Paralegal Location: Sheffield City Centre Salary: 28,000 - 32,000 DOE Hours: Monday - Friday, 9am - 5pm The Role We are seeking an experienced and highly motivated Senior Residential Conveyancing Paralegal to play a key role within our Residential Property team. This position offers an excellent opportunity for an individual with substantial conveyancing experience to take ownership of transactions, provide support and guidance to junior team members, and work closely with fee earners to drive matters forward efficiently. You will be a trusted point of contact for clients and key stakeholders, ensuring a high standard of service is maintained throughout the conveyancing process. The successful candidate will demonstrate strong technical knowledge, commercial awareness, and the ability to manage a busy workload while contributing positively to team performance and development. Key Responsibilities Supporting fee earners with a varied and often complex caseload of residential conveyancing transactions Taking a leading role in managing transactions from instruction through to completion under appropriate supervision Acting as a key client contact and maintaining excellent client relationships throughout the transaction process Providing guidance and day-to-day support to junior paralegals and administrative team members Assisting with training, onboarding, and the sharing of best practice across the team Proactively progressing matters and identifying potential issues before they arise Preparing and reviewing correspondence, legal documents, forms, and reports Liaising confidently with clients, estate agents, mortgage lenders, financial advisers, and legal representatives Facilitating exchanges of contracts and coordinating completions Preparing financial statements, completion packs, Certificates of Title, and SDLT submissions Maintaining accurate case records and ensuring compliance with regulatory and internal requirements Supporting continuous improvement initiatives and contributing to the efficient operation of the department About You To be successful in this role, you will have: Significant experience within a residential conveyancing paralegal role Strong technical knowledge of the residential conveyancing process from instruction to completion Experience managing transactions with minimal supervision The ability to mentor, support, and develop junior team members Excellent organisational and time management skills Strong attention to detail and a proactive approach to problem solving Exceptional client care and relationship management skills Confidence communicating with a wide range of stakeholders The ability to manage competing priorities in a fast-paced environment A collaborative and leadership-focused mindset Benefits A senior position within a supportive and growing Residential Property team The opportunity to take on increased responsibility and leadership duties Exposure to a broad range of residential conveyancing matters Ongoing training and professional development opportunities Clear pathways for career progression A collaborative and high-performing working environment This is an excellent opportunity for an experienced conveyancing professional looking to take the next step in their career, develop their leadership skills, and play an influential role within a successful and ambitious Residential Property team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Leeds Federated Housing Association Ltd
City, Leeds
Job Title: Customer Experience Advisor Location: Leeds Salary: £26,969 per annum Job Type: Permanent, Full time. Office Based - Monday to Friday. Do you enjoy talking to people and helping to solving problems? Are you ready to make a difference with customer interactions? Leeds Federated is looking for Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team, you'll be the first point of contact for tenants and residents across our housing services. You'll handle a range of enquiries, from general questions to maintenance and repairs, and ensure these are dealt with promptly and accurately. You'll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently. What you'll do: Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance Deliver excellent customer service, providing a professional, polite and helpful service to all customers Handle customer enquiries relating to responsive repairs including effective computerised and manual administration Assist with administrative duties including data entry, updating internal databases and correspondence Liaises and works effectively with colleagues in other teams/departments to resolve problems Maintain confidentiality and accuracy in all record-keeping and IT systems Support our continuous improvement culture and participate in service reviews What we're looking for: Good communication and customer service skills Confidence and clarity when speaking to customers on the phone Attention to detail and confident in using IT systems Able to collaborate effectively with colleagues while also working independently managing tasks If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Why Join Us? This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You'll play an important role in ensuring our customers' voices are heard while supporting work that positively impacts local communities. Our commitment to our values goes beyond work itself; it extends to how we support you too. Generous holiday allowance - 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period to help you recharge. Flexible leave options - choose to buy extra annual leave or sell back unused days, giving you greater control over your time off. Healthcare plan - access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Customer Experience Advisor, Customer Service Advisor, Customer Service Adviser, Customer Experience Officer, Customer Service Officer, Customer Services Officer, Customer Contact Advisor, Customer Contact Officer, Customer Contact Centre Advisor, Contact Centre Advisor, Contact Centre Agent, Customer Support Advisor, Customer Support Officer, Customer Relations Advisor, may also be considered for this role.
Sep 21, 2026
Full time
Job Title: Customer Experience Advisor Location: Leeds Salary: £26,969 per annum Job Type: Permanent, Full time. Office Based - Monday to Friday. Do you enjoy talking to people and helping to solving problems? Are you ready to make a difference with customer interactions? Leeds Federated is looking for Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team, you'll be the first point of contact for tenants and residents across our housing services. You'll handle a range of enquiries, from general questions to maintenance and repairs, and ensure these are dealt with promptly and accurately. You'll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently. What you'll do: Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance Deliver excellent customer service, providing a professional, polite and helpful service to all customers Handle customer enquiries relating to responsive repairs including effective computerised and manual administration Assist with administrative duties including data entry, updating internal databases and correspondence Liaises and works effectively with colleagues in other teams/departments to resolve problems Maintain confidentiality and accuracy in all record-keeping and IT systems Support our continuous improvement culture and participate in service reviews What we're looking for: Good communication and customer service skills Confidence and clarity when speaking to customers on the phone Attention to detail and confident in using IT systems Able to collaborate effectively with colleagues while also working independently managing tasks If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Why Join Us? This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You'll play an important role in ensuring our customers' voices are heard while supporting work that positively impacts local communities. Our commitment to our values goes beyond work itself; it extends to how we support you too. Generous holiday allowance - 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period to help you recharge. Flexible leave options - choose to buy extra annual leave or sell back unused days, giving you greater control over your time off. Healthcare plan - access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Customer Experience Advisor, Customer Service Advisor, Customer Service Adviser, Customer Experience Officer, Customer Service Officer, Customer Services Officer, Customer Contact Advisor, Customer Contact Officer, Customer Contact Centre Advisor, Contact Centre Advisor, Contact Centre Agent, Customer Support Advisor, Customer Support Officer, Customer Relations Advisor, may also be considered for this role.
Our client, a very reputable firm are looking to appoint a Legal Assistant/Paralegal for their Conveyancing Department based in Retford. You will be tasked with acting as an assistant and primary support to our client in managing and progressing a caseload within the firm, dealing with all matters of Conveyancing. To be considered for the role, you ll require the following essentials: Experience of working within the Legal Sector Experience of working as a Legal Assistant/Paralegal Proven conveyancing experience Knowledge of MS Office & Case Management Systems Excellent communication skills both written & verbal Strong organisational skills High attention to detail Within this position, you ll also be: Undertaking full file creation, organising & tracking property transaction files Preparing legal documents, forms and correspondence for review Answering incoming calls, emails & post queries Liaising with clients, estate agents & third-party solicitors Undertaking basic legal or property research Organising of case material Preparing financial documents Analysing client ledgers under supervision Providing administrative support to fee earners & solicitors Opening & closing of files Updating case management systems with accurate & detailed information Carrying out ad hoc duties as required Salary & Working Hours Salary is £24,000 - £27,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Sep 21, 2026
Full time
Our client, a very reputable firm are looking to appoint a Legal Assistant/Paralegal for their Conveyancing Department based in Retford. You will be tasked with acting as an assistant and primary support to our client in managing and progressing a caseload within the firm, dealing with all matters of Conveyancing. To be considered for the role, you ll require the following essentials: Experience of working within the Legal Sector Experience of working as a Legal Assistant/Paralegal Proven conveyancing experience Knowledge of MS Office & Case Management Systems Excellent communication skills both written & verbal Strong organisational skills High attention to detail Within this position, you ll also be: Undertaking full file creation, organising & tracking property transaction files Preparing legal documents, forms and correspondence for review Answering incoming calls, emails & post queries Liaising with clients, estate agents & third-party solicitors Undertaking basic legal or property research Organising of case material Preparing financial documents Analysing client ledgers under supervision Providing administrative support to fee earners & solicitors Opening & closing of files Updating case management systems with accurate & detailed information Carrying out ad hoc duties as required Salary & Working Hours Salary is £24,000 - £27,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
We have an exciting opportunity to join a well-established and growing law firm that prides itself on delivering exceptional client service and maintaining a supportive, collaborative working environment. To be considered for the role, you'll require the following essentials: Current or recent experience within a Residential Conveyancing role Ability to independently manage a caseload from instruction through to completion Strong knowledge of sales, purchases, re-mortgages, transfers of equity and leasehold transactions Excellent communication and client care skills Confidence using Case Management Systems and online search portals Strong organisational skills with the ability to manage competing priorities A proactive and professional approach to work The purpose of the role is to manage a varied caseload of residential conveyancing matters whilst delivering a high standard of service to clients. You will work closely with colleagues across the department and contribute to the continued success and growth of the firm. Within this position, you'll also be: Managing a full caseload of residential conveyancing files from instruction through to post-completion Providing regular updates and advice to clients throughout the transaction process Liaising with estate agents, mortgage lenders, solicitors and other third parties Preparing and reviewing legal documentation and contracts Carrying out searches and ensuring all compliance requirements are met Using Case Management Systems to effectively progress matters Supporting colleagues within the department when required Contributing to the firm's ongoing growth through excellent client service and relationship building Salary & Working Hours Salary is between £26,000 - £32,000 per annum, pro rata, based on experience between Monday to Friday, part time hours initially with potential to gain more hours further down the line. Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support positions. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed)
Sep 21, 2026
Full time
We have an exciting opportunity to join a well-established and growing law firm that prides itself on delivering exceptional client service and maintaining a supportive, collaborative working environment. To be considered for the role, you'll require the following essentials: Current or recent experience within a Residential Conveyancing role Ability to independently manage a caseload from instruction through to completion Strong knowledge of sales, purchases, re-mortgages, transfers of equity and leasehold transactions Excellent communication and client care skills Confidence using Case Management Systems and online search portals Strong organisational skills with the ability to manage competing priorities A proactive and professional approach to work The purpose of the role is to manage a varied caseload of residential conveyancing matters whilst delivering a high standard of service to clients. You will work closely with colleagues across the department and contribute to the continued success and growth of the firm. Within this position, you'll also be: Managing a full caseload of residential conveyancing files from instruction through to post-completion Providing regular updates and advice to clients throughout the transaction process Liaising with estate agents, mortgage lenders, solicitors and other third parties Preparing and reviewing legal documentation and contracts Carrying out searches and ensuring all compliance requirements are met Using Case Management Systems to effectively progress matters Supporting colleagues within the department when required Contributing to the firm's ongoing growth through excellent client service and relationship building Salary & Working Hours Salary is between £26,000 - £32,000 per annum, pro rata, based on experience between Monday to Friday, part time hours initially with potential to gain more hours further down the line. Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support positions. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed)
Job Title: Property Licensing Technical Assistant - Customer Support Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote Hourly rate 22.77 PAYE Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role The London Borough of Croydon is launching new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing responsibilities. As part of this major programme, we are seeking a Licensing Technical Assistant - Customer Support to provide first-line advice and support to landlords, managing agents, residents and other stakeholders using the Council's property licensing service. This is an excellent opportunity for a customer-focused professional with experience in housing, licensing, regulatory services or local government to join a fast-paced team during a significant service mobilisation programme. Key Responsibilities You will: Respond to telephone, email and digital enquiries relating to property licensing schemes. Provide clear and accurate guidance on licensing requirements, application processes, documentation, fees and next steps. Support customers experiencing difficulties with applications or online licensing systems. Resolve enquiries at the first point of contact wherever possible. Review basic case and application information and provide progress updates. Escalate technical or statutory matters through the appropriate channels. Liaise with delivery partners and internal teams to resolve customer queries efficiently. Maintain accurate records of enquiries, outcomes and escalations. Contribute to improving customer guidance, FAQs and online information. Support landlord engagement and communications activities when required. Assist with administrative and technical licensing tasks during busy periods. About You We are looking for candidates who can demonstrate: Essential Skills and Experience Experience in customer service within housing, licensing, regulatory services, local government or a similar environment. Experience handling complex customer enquiries. Excellent written and verbal communication skills. The ability to explain technical information clearly and confidently. Strong problem-solving skills and a commitment to achieving first-contact resolution. Experience using case management, CRM or licensing systems. A professional and customer-focused approach. Confidence in dealing with challenging or dissatisfied customers. Knowledge of property licensing or the private rented sector. Previous local authority experience. Familiarity with housing or regulatory services. What We're Looking For Successful candidates will be able to: Work effectively in a fast-paced environment. Become operational quickly with minimal supervision. Collaborate with colleagues and external partners. Maintain accurate records and audit trails. Manage competing priorities and deadlines. Demonstrate sound judgement and attention to detail. Communicate effectively with a wide range of stakeholders. Work confidently with digital systems and technology. Working Arrangements This role operates on a hybrid working basis , with attendance at Council offices and other locations as required. Candidates should be available to start at short notice to support service mobilisation and early delivery. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 21, 2026
Contractor
Job Title: Property Licensing Technical Assistant - Customer Support Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote Hourly rate 22.77 PAYE Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role The London Borough of Croydon is launching new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing responsibilities. As part of this major programme, we are seeking a Licensing Technical Assistant - Customer Support to provide first-line advice and support to landlords, managing agents, residents and other stakeholders using the Council's property licensing service. This is an excellent opportunity for a customer-focused professional with experience in housing, licensing, regulatory services or local government to join a fast-paced team during a significant service mobilisation programme. Key Responsibilities You will: Respond to telephone, email and digital enquiries relating to property licensing schemes. Provide clear and accurate guidance on licensing requirements, application processes, documentation, fees and next steps. Support customers experiencing difficulties with applications or online licensing systems. Resolve enquiries at the first point of contact wherever possible. Review basic case and application information and provide progress updates. Escalate technical or statutory matters through the appropriate channels. Liaise with delivery partners and internal teams to resolve customer queries efficiently. Maintain accurate records of enquiries, outcomes and escalations. Contribute to improving customer guidance, FAQs and online information. Support landlord engagement and communications activities when required. Assist with administrative and technical licensing tasks during busy periods. About You We are looking for candidates who can demonstrate: Essential Skills and Experience Experience in customer service within housing, licensing, regulatory services, local government or a similar environment. Experience handling complex customer enquiries. Excellent written and verbal communication skills. The ability to explain technical information clearly and confidently. Strong problem-solving skills and a commitment to achieving first-contact resolution. Experience using case management, CRM or licensing systems. A professional and customer-focused approach. Confidence in dealing with challenging or dissatisfied customers. Knowledge of property licensing or the private rented sector. Previous local authority experience. Familiarity with housing or regulatory services. What We're Looking For Successful candidates will be able to: Work effectively in a fast-paced environment. Become operational quickly with minimal supervision. Collaborate with colleagues and external partners. Maintain accurate records and audit trails. Manage competing priorities and deadlines. Demonstrate sound judgement and attention to detail. Communicate effectively with a wide range of stakeholders. Work confidently with digital systems and technology. Working Arrangements This role operates on a hybrid working basis , with attendance at Council offices and other locations as required. Candidates should be available to start at short notice to support service mobilisation and early delivery. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Are you someone who genuinely enjoys helping customers and making sure they have a great experience? Do you have experience in Customer Service, E-commerce, Order Management or a Contact Centre environment and want to join a successful, fast-moving business where your work really makes a difference? We re looking for an enthusiastic E-commerce Customer Service Agent to join a busy UK Operations team in Marlow . This is a fantastic opportunity for someone who enjoys variety, problem-solving and working with people. You ll be the person customers turn to when they have questions about their orders, deliveries or returns helping to resolve issues quickly and professionally. What you'll be doing You ll have a varied role covering: Handling customer enquiries by phone and electronically Responding to general and order-specific queries Managing returns and refunds , ensuring systems are kept up to date Providing order status and delivery tracking information Managing customer calls, orders, complaints and cases through CRM systems Taking ownership of more complex complaints and escalating them to the right teams Working closely with Sales, Marketing, Logistics and After Sales Support Recording customer interactions and actions accurately Identifying opportunities to improve the customer service process Supporting the wider Operations team with ad-hoc activities What we're looking for You don't need to tick every box. We're particularly interested in people who are: Customer-focused and genuinely enjoy helping people Confident communicating with customers by phone and in writing Empathetic and able to adapt your communication style Organised, self-motivated and comfortable managing multiple enquiries Accurate with data entry and CRM systems Comfortable using Excel and everyday IT systems A good problem-solver who takes ownership of customer issues Keen to learn and develop Previous Customer Service experience is beneficial , while knowledge of SAP or Salesforce would be a bonus but isn't essential . Why this role? This isn't simply about answering calls. You'll have the opportunity to own customer issues from start to finish , work with multiple areas of the business and play a genuine part in improving the customer experience. If you're personable, organised and enjoy being the person who finds the solution, this could be a great next move. Interested? Apply now or get in touch for more information.
Sep 19, 2026
Full time
Are you someone who genuinely enjoys helping customers and making sure they have a great experience? Do you have experience in Customer Service, E-commerce, Order Management or a Contact Centre environment and want to join a successful, fast-moving business where your work really makes a difference? We re looking for an enthusiastic E-commerce Customer Service Agent to join a busy UK Operations team in Marlow . This is a fantastic opportunity for someone who enjoys variety, problem-solving and working with people. You ll be the person customers turn to when they have questions about their orders, deliveries or returns helping to resolve issues quickly and professionally. What you'll be doing You ll have a varied role covering: Handling customer enquiries by phone and electronically Responding to general and order-specific queries Managing returns and refunds , ensuring systems are kept up to date Providing order status and delivery tracking information Managing customer calls, orders, complaints and cases through CRM systems Taking ownership of more complex complaints and escalating them to the right teams Working closely with Sales, Marketing, Logistics and After Sales Support Recording customer interactions and actions accurately Identifying opportunities to improve the customer service process Supporting the wider Operations team with ad-hoc activities What we're looking for You don't need to tick every box. We're particularly interested in people who are: Customer-focused and genuinely enjoy helping people Confident communicating with customers by phone and in writing Empathetic and able to adapt your communication style Organised, self-motivated and comfortable managing multiple enquiries Accurate with data entry and CRM systems Comfortable using Excel and everyday IT systems A good problem-solver who takes ownership of customer issues Keen to learn and develop Previous Customer Service experience is beneficial , while knowledge of SAP or Salesforce would be a bonus but isn't essential . Why this role? This isn't simply about answering calls. You'll have the opportunity to own customer issues from start to finish , work with multiple areas of the business and play a genuine part in improving the customer experience. If you're personable, organised and enjoy being the person who finds the solution, this could be a great next move. Interested? Apply now or get in touch for more information.
Pre-Compliance Agent Red Recruitment is recruiting a Pre-Compliance Agent to join a training and apprenticeship provider in Slough, helping learners get everything in place to start their training. You'll contact learners being enrolled by their employers, gathering the documents needed ahead of their start date and supporting them through the process. These are warm, supportive conversations with no cold calling involved. This is a fantastic opportunity for someone with strong customer service skills who enjoys a busy environment and can balance a fast pace with excellent attention to detail. Benefits and Package for a Pre-Compliance Agent: Salary: 15.38 per hour Hours: Monday-Friday, 9am-5pm Contract: Temporary ongoing, with the potential to become permanent Location: Slough Trading Estate, office-based Quarterly performance-based bonus Key Responsibilities of a Pre-Compliance Agent: Contacting learners by telephone to gather the documents required before they start their training Working with the sales team to understand the requirements for each learner group, which vary depending on the client and training programme Collecting documents such as ID, right-to-work evidence, learner CVs, skills assessments, Pre-Compliance etc. Supporting learners with completing their documents, including helping them put together a CV over the phone where needed Following up on outstanding information and prioritising workloads to meet training start dates Maintaining accurate records and passing gathered documentation to the compliance team for review Providing a friendly, efficient and supportive experience throughout the enrolment process Key Skills and Experience of a Pre-Compliance Agent: Strong customer service skills and a confident, professional telephone manner Excellent organisation and prioritisation skills, with the ability to manage different requirements across multiple learner groups Ability to work at pace while maintaining accuracy and attention to detail A calm, adaptable approach to working under pressure and meeting deadlines Clear communication skills, with the patience to guide learners through unfamiliar processes A proactive, customer-focused approach and confidence following up on outstanding documents If you are organised, customer-focused and enjoy helping people take their next step, apply now! Red Recruitment (Business)
Sep 19, 2026
Seasonal
Pre-Compliance Agent Red Recruitment is recruiting a Pre-Compliance Agent to join a training and apprenticeship provider in Slough, helping learners get everything in place to start their training. You'll contact learners being enrolled by their employers, gathering the documents needed ahead of their start date and supporting them through the process. These are warm, supportive conversations with no cold calling involved. This is a fantastic opportunity for someone with strong customer service skills who enjoys a busy environment and can balance a fast pace with excellent attention to detail. Benefits and Package for a Pre-Compliance Agent: Salary: 15.38 per hour Hours: Monday-Friday, 9am-5pm Contract: Temporary ongoing, with the potential to become permanent Location: Slough Trading Estate, office-based Quarterly performance-based bonus Key Responsibilities of a Pre-Compliance Agent: Contacting learners by telephone to gather the documents required before they start their training Working with the sales team to understand the requirements for each learner group, which vary depending on the client and training programme Collecting documents such as ID, right-to-work evidence, learner CVs, skills assessments, Pre-Compliance etc. Supporting learners with completing their documents, including helping them put together a CV over the phone where needed Following up on outstanding information and prioritising workloads to meet training start dates Maintaining accurate records and passing gathered documentation to the compliance team for review Providing a friendly, efficient and supportive experience throughout the enrolment process Key Skills and Experience of a Pre-Compliance Agent: Strong customer service skills and a confident, professional telephone manner Excellent organisation and prioritisation skills, with the ability to manage different requirements across multiple learner groups Ability to work at pace while maintaining accuracy and attention to detail A calm, adaptable approach to working under pressure and meeting deadlines Clear communication skills, with the patience to guide learners through unfamiliar processes A proactive, customer-focused approach and confidence following up on outstanding documents If you are organised, customer-focused and enjoy helping people take their next step, apply now! Red Recruitment (Business)
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Sep 19, 2026
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Sep 19, 2026
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Building Manager, Manchester City Centre £40,000 DOE A leading property consultancy who has shaped the face of real estate have an exciting vacancy for a proven facilities/Building Manager to join their team. This is the ideal opportunity for a candidate who has proven work experience delivering high-quality facilities management in the commercial sector. Responsibilities as a Building Manager Managing all hard and soft services over multiple sites, planned and reactive maintenance. Managing relationships with landlords, tenants, contractors and suppliers, including regular meetings. Completing regular building inspections, daily safety checks and risk assessment tours. Taking overall responsibility for the building s health & safety and statutory compliance, ensuring all relevant systems, records, risk assessments and certification are maintained and up to date. Reviewing and validating supplier invoices for completed services and works. Monitoring building performance, maintenance programmes and contractor KPIs, identifying opportunities for improvement and ensuring agreed service standards are maintained. Managing tenant queries and building-related issues across multiple tenancies, ensuring issues are dealt with promptly and effectively. Essentials as a Building Manager: Three years experience in facilities management and a knowledge of managing agent responsibilities. Experience of FM services. Good working knowledge of managing relationships between landlord and tenants within the commercial property sector. IOSH trained. For further information about this opportunity as Buidling Manager please apply now! Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Sep 19, 2026
Full time
Building Manager, Manchester City Centre £40,000 DOE A leading property consultancy who has shaped the face of real estate have an exciting vacancy for a proven facilities/Building Manager to join their team. This is the ideal opportunity for a candidate who has proven work experience delivering high-quality facilities management in the commercial sector. Responsibilities as a Building Manager Managing all hard and soft services over multiple sites, planned and reactive maintenance. Managing relationships with landlords, tenants, contractors and suppliers, including regular meetings. Completing regular building inspections, daily safety checks and risk assessment tours. Taking overall responsibility for the building s health & safety and statutory compliance, ensuring all relevant systems, records, risk assessments and certification are maintained and up to date. Reviewing and validating supplier invoices for completed services and works. Monitoring building performance, maintenance programmes and contractor KPIs, identifying opportunities for improvement and ensuring agreed service standards are maintained. Managing tenant queries and building-related issues across multiple tenancies, ensuring issues are dealt with promptly and effectively. Essentials as a Building Manager: Three years experience in facilities management and a knowledge of managing agent responsibilities. Experience of FM services. Good working knowledge of managing relationships between landlord and tenants within the commercial property sector. IOSH trained. For further information about this opportunity as Buidling Manager please apply now! Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
We are recruiting for a highly organised and proactive Office Manager to provide comprehensive administrative, office management, IT coordination, and executive support across this international social welfare charity. Office based, with some flexibility but the nature of this role means being in the office majority of the time. The Role: To act as the Trust's initial point of contact for all general and business enquiries and providing support in handling enquiries regarding Trust fundraising activities. To ensure that the office and its associated infrastructure is maintained in good order and in accordance with the terms of the lease. To liaise with the landlord's agents and House management staff as and when required over maintenance or repair matters. To coordinate the routine administration of the office, to include the Advice Centres. This task includes: The arrangement and provision of all administrative and other support to Trust meetings and conferences, both in the office and elsewhere. The coordination of travel arrangements for Trust staff in support of their responsibilities and duties as well overseas staff visiting UK. The opening of all mail and its distribution to relevant Coordination of the office diary Acting as the initial point of contact and interface between the Trust and the designated IT provider for the purpose of procurement, maintenance and repair. Maintain the Trust's register of IT software licenses required by the Trust. The Candidate: Solid experience as an Office Manager, Executive Assistant working with senior management A proven ability to work in direct support of the senior management team and a diverse company of Trust employees and stakeholders. Must demonstrate excellent written and oral communication and interpersonal skills at all levels and the ability to manage sensitive and confidential information with discretion. Strong IT literate, to include a thorough understanding of Microsoft Office and its various applications and administrative functions. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone, but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Sep 19, 2026
Full time
We are recruiting for a highly organised and proactive Office Manager to provide comprehensive administrative, office management, IT coordination, and executive support across this international social welfare charity. Office based, with some flexibility but the nature of this role means being in the office majority of the time. The Role: To act as the Trust's initial point of contact for all general and business enquiries and providing support in handling enquiries regarding Trust fundraising activities. To ensure that the office and its associated infrastructure is maintained in good order and in accordance with the terms of the lease. To liaise with the landlord's agents and House management staff as and when required over maintenance or repair matters. To coordinate the routine administration of the office, to include the Advice Centres. This task includes: The arrangement and provision of all administrative and other support to Trust meetings and conferences, both in the office and elsewhere. The coordination of travel arrangements for Trust staff in support of their responsibilities and duties as well overseas staff visiting UK. The opening of all mail and its distribution to relevant Coordination of the office diary Acting as the initial point of contact and interface between the Trust and the designated IT provider for the purpose of procurement, maintenance and repair. Maintain the Trust's register of IT software licenses required by the Trust. The Candidate: Solid experience as an Office Manager, Executive Assistant working with senior management A proven ability to work in direct support of the senior management team and a diverse company of Trust employees and stakeholders. Must demonstrate excellent written and oral communication and interpersonal skills at all levels and the ability to manage sensitive and confidential information with discretion. Strong IT literate, to include a thorough understanding of Microsoft Office and its various applications and administrative functions. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone, but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Portfolio are proud to represent our client, a global software company, in their search for a Customer Solutions Specialist. This is an integral role for clients who have a complaint that has not yet been resolved. You will have experience of providing high levels of client care and a strong customer service background to understand a clients issue and rectify it. We are looking for someone who likes to solve problems and retain customers whilst maintaining a professional manner. If you have a solid customer service background and are looking for a new challenge, apply today and we'll be in touch! Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 52113LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Sep 18, 2026
Full time
Portfolio are proud to represent our client, a global software company, in their search for a Customer Solutions Specialist. This is an integral role for clients who have a complaint that has not yet been resolved. You will have experience of providing high levels of client care and a strong customer service background to understand a clients issue and rectify it. We are looking for someone who likes to solve problems and retain customers whilst maintaining a professional manner. If you have a solid customer service background and are looking for a new challenge, apply today and we'll be in touch! Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 52113LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
