About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we build innovative digital services that matter. Role Overview We are looking for a Senior User Researcher to lead research activities for a Generative AI platform for a UK government department. This role focuses on understanding how internal government users work today, how they perceive and trust AI-assisted outputs, and how the platform can be designed to support safe, effective, human-in-the-loop decision-making, while meeting GOV.UK Service Standard expectations for user research. Key Responsibilities Define and own the user research plan across discovery, Alpha, beta, and live phases Ensure research activities are timed to inform key product and design decisions, not just validate them after the fact Conduct research to understand how government users interpret, trust, and act on AI-generated answers, retrieval sources, and confidence indicators Surface risks around over-reliance, misunderstanding, or mistrust of AI outputs Plan and conduct interviews, contextual inquiry, usability testing, and diary studies with civil servants and internal government users Recruit participants in line with government research standards and data handling policies Test and validate that human-in-the-loop checkpoints and escalation flows are understood and usable by real users Synthesise research findings into clear, actionable insights for Product, UX, and Engineering teams Present findings to senior stakeholders to support evidence-based decision-making Prepare and present user research evidence for GOV.UK service assessments (Alpha/Beta/Live) Contribute research findings and methodologies to "Docs-as-Code" artefacts supporting the OKUA knowledge-transfer framework Work closely with UX Designers, Product Managers, and Engineers to ensure findings inform design iterations and roadmap prioritisation Essential Skills & Experience Demonstrable experience as a User Researcher on complex, digital products, ideally data-heavy or AI-assisted systems Strong grounding in qualitative (and ideally quantitative) research methods: interviews, usability testing, contextual inquiry, surveys Experience researching trust, transparency, and comprehension issues in software presenting automated or algorithmic outputs Experience recruiting and conducting research with government or otherwise sensitive/regulated user groups Practical experience with GOV.UK Service Standard research expectations and preparing evidence for service assessments Strong synthesis and communication skills, able to translate research into recommendations for varied audiences Comfortable working within secure, regulated environments and handling sensitive data appropriately Desirable Direct experience researching LLM/RAG-based products, chatbots, or other AI-assisted decision-making tools Experience delivering digital services within UK central government or the wider public sector Experience designing or evaluating human-in-the-loop or escalation workflows Familiarity with accessibility research methods and inclusive design principles Exposure to research repositories, tooling, or open-source UX research communities Scope & Accountability Responsible for the design and execution of the user research plan across all delivery phases Owns the quality and rigour of research artefacts and evidence produced An execution and validation role for human-in-the-loop checkpoints, not a policy-setting one Accountable for timely delivery of research insights to support product, design, and assessment milestones Our Commitment to Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where everyone is respected, valued, and supported. We actively encourage applications from women, people with disabilities, individuals from under-represented communities, and those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we provide reasonable adjustments throughout the recruitment process and employment to ensure equal opportunity for all.
Oct 16, 2026
Full time
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we build innovative digital services that matter. Role Overview We are looking for a Senior User Researcher to lead research activities for a Generative AI platform for a UK government department. This role focuses on understanding how internal government users work today, how they perceive and trust AI-assisted outputs, and how the platform can be designed to support safe, effective, human-in-the-loop decision-making, while meeting GOV.UK Service Standard expectations for user research. Key Responsibilities Define and own the user research plan across discovery, Alpha, beta, and live phases Ensure research activities are timed to inform key product and design decisions, not just validate them after the fact Conduct research to understand how government users interpret, trust, and act on AI-generated answers, retrieval sources, and confidence indicators Surface risks around over-reliance, misunderstanding, or mistrust of AI outputs Plan and conduct interviews, contextual inquiry, usability testing, and diary studies with civil servants and internal government users Recruit participants in line with government research standards and data handling policies Test and validate that human-in-the-loop checkpoints and escalation flows are understood and usable by real users Synthesise research findings into clear, actionable insights for Product, UX, and Engineering teams Present findings to senior stakeholders to support evidence-based decision-making Prepare and present user research evidence for GOV.UK service assessments (Alpha/Beta/Live) Contribute research findings and methodologies to "Docs-as-Code" artefacts supporting the OKUA knowledge-transfer framework Work closely with UX Designers, Product Managers, and Engineers to ensure findings inform design iterations and roadmap prioritisation Essential Skills & Experience Demonstrable experience as a User Researcher on complex, digital products, ideally data-heavy or AI-assisted systems Strong grounding in qualitative (and ideally quantitative) research methods: interviews, usability testing, contextual inquiry, surveys Experience researching trust, transparency, and comprehension issues in software presenting automated or algorithmic outputs Experience recruiting and conducting research with government or otherwise sensitive/regulated user groups Practical experience with GOV.UK Service Standard research expectations and preparing evidence for service assessments Strong synthesis and communication skills, able to translate research into recommendations for varied audiences Comfortable working within secure, regulated environments and handling sensitive data appropriately Desirable Direct experience researching LLM/RAG-based products, chatbots, or other AI-assisted decision-making tools Experience delivering digital services within UK central government or the wider public sector Experience designing or evaluating human-in-the-loop or escalation workflows Familiarity with accessibility research methods and inclusive design principles Exposure to research repositories, tooling, or open-source UX research communities Scope & Accountability Responsible for the design and execution of the user research plan across all delivery phases Owns the quality and rigour of research artefacts and evidence produced An execution and validation role for human-in-the-loop checkpoints, not a policy-setting one Accountable for timely delivery of research insights to support product, design, and assessment milestones Our Commitment to Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where everyone is respected, valued, and supported. We actively encourage applications from women, people with disabilities, individuals from under-represented communities, and those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we provide reasonable adjustments throughout the recruitment process and employment to ensure equal opportunity for all.
About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery life cycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact. About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. Role Overview: We're looking for a SC Cleared User Researcher to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector client. You'll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs. Requirements: You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes. You're experienced in a range of user research methodologies and broader research approaches. You know how to map and engage with different stakeholder groups. You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy. You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants. You've worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences. You've managed remote and in-person usability testing throughout the agile development life cycle. You're able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions. You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements. You're able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings. User-centred design and agile working You're able to produce concise artefacts (eg personas, journey maps, user stories) to help communicate user and business needs. You're experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs. You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services. You've a detailed understanding and experience of working to the Government Service Standard. Communications and productivity You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels. You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints. You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
Oct 16, 2026
Contractor
About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery life cycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact. About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. Role Overview: We're looking for a SC Cleared User Researcher to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector client. You'll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs. Requirements: You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes. You're experienced in a range of user research methodologies and broader research approaches. You know how to map and engage with different stakeholder groups. You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy. You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants. You've worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences. You've managed remote and in-person usability testing throughout the agile development life cycle. You're able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions. You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements. You're able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings. User-centred design and agile working You're able to produce concise artefacts (eg personas, journey maps, user stories) to help communicate user and business needs. You're experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs. You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services. You've a detailed understanding and experience of working to the Government Service Standard. Communications and productivity You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels. You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints. You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
LA International Computer Consultants Ltd
Corsham, Wiltshire
User Researcher - SC Cleared Working to Government Digital Service Standards an experienced User Researcher is required. Candidates will have detailed and hands on experience of GDS practices. Able to fully participate in Agile teams. Creating where appropriate research plans, discussion guides, facilitate usability testing data analysis & recommendations. This will be on a 3 month contract initially and is on a hybrid working model with two days in the office weekly, either Leeds or Corsham. To be considered for the position please send over an updated CV. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Oct 15, 2026
Contractor
User Researcher - SC Cleared Working to Government Digital Service Standards an experienced User Researcher is required. Candidates will have detailed and hands on experience of GDS practices. Able to fully participate in Agile teams. Creating where appropriate research plans, discussion guides, facilitate usability testing data analysis & recommendations. This will be on a 3 month contract initially and is on a hybrid working model with two days in the office weekly, either Leeds or Corsham. To be considered for the position please send over an updated CV. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Job Title: User Researcher Rate: £500 (Inside IR35) Duration: 6 months Location: Remote - One Day Onsite Per Month in Newcastle Clearance: BPSS Stages: 1 Stage Key Responsibilities Plan, design, and conduct qualitative and quantitative user research across discovery, Alpha, beta, and live phases. Select appropriate research methods including: User interviews Contextual inquiry Usability testing Surveys Diary studies Accessibility research Remote and face-to-face research sessions Recruit participants representing diverse user groups, including vulnerable and hard-to-reach users. Analyse research findings and synthesise insights into actionable recommendations. Produce clear research reports, personas, journey maps, service blueprints, and evidence-based recommendations. Present findings to multidisciplinary teams and senior stakeholders. Collaborate closely with: Service Designers Interaction Designers Content Designers Product Managers Delivery Managers Business Analysts Developers Ensure research complies with GDPR, safeguarding requirements, and ethical research standards. Build and maintain a research repository to support evidence-based decision-making. Advocate for user-centred design and embed research practices across delivery teams. Support teams through GDS Service Assessments. Essential Skills & Experience Proven experience as a User Researcher within Agile digital delivery teams. Experience working on UK Government digital services Strong understanding of the GDS Service Standard and Digital Service Manual. Experience planning and facilitating usability testing sessions. Strong qualitative research skills. Experience synthesising complex research into actionable insights. Excellent stakeholder management and communication skills. Ability to work independently while managing multiple research activities. Experience conducting remote research using digital collaboration tools. Knowledge of accessibility standards (WCAG) and inclusive research practices. Experience working with vulnerable users and sensitive services.
Jul 15, 2026
Contractor
Job Title: User Researcher Rate: £500 (Inside IR35) Duration: 6 months Location: Remote - One Day Onsite Per Month in Newcastle Clearance: BPSS Stages: 1 Stage Key Responsibilities Plan, design, and conduct qualitative and quantitative user research across discovery, Alpha, beta, and live phases. Select appropriate research methods including: User interviews Contextual inquiry Usability testing Surveys Diary studies Accessibility research Remote and face-to-face research sessions Recruit participants representing diverse user groups, including vulnerable and hard-to-reach users. Analyse research findings and synthesise insights into actionable recommendations. Produce clear research reports, personas, journey maps, service blueprints, and evidence-based recommendations. Present findings to multidisciplinary teams and senior stakeholders. Collaborate closely with: Service Designers Interaction Designers Content Designers Product Managers Delivery Managers Business Analysts Developers Ensure research complies with GDPR, safeguarding requirements, and ethical research standards. Build and maintain a research repository to support evidence-based decision-making. Advocate for user-centred design and embed research practices across delivery teams. Support teams through GDS Service Assessments. Essential Skills & Experience Proven experience as a User Researcher within Agile digital delivery teams. Experience working on UK Government digital services Strong understanding of the GDS Service Standard and Digital Service Manual. Experience planning and facilitating usability testing sessions. Strong qualitative research skills. Experience synthesising complex research into actionable insights. Excellent stakeholder management and communication skills. Ability to work independently while managing multiple research activities. Experience conducting remote research using digital collaboration tools. Knowledge of accessibility standards (WCAG) and inclusive research practices. Experience working with vulnerable users and sensitive services.
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Oct 07, 2025
Full time
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
SC Cleared User Researcher 6 months Remote with rare travel to site in London £585 per day (Inside IR35) *Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National* Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Oct 03, 2025
Contractor
SC Cleared User Researcher 6 months Remote with rare travel to site in London £585 per day (Inside IR35) *Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National* Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.
Oct 02, 2025
Contractor
If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.
If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.
Oct 01, 2025
Contractor
If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.
HM75: Senior Service Designer Location: Manchester, Leeds, Sheffield or Birmingham 3 days per week onsite Salary: Competitive Day Rate Contract 6 Months Inside IR35 Overview: First Military Recruitment are currently seeking a Senior Service Designer on behalf of one of our clients. Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches. Lead the design and improvement of end-to-end services across multiple channels and touchpoints. Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation. Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes. Translate user needs, policy requirements and operational constraints into practical service solutions. Identify pain points, risks, dependencies and opportunities across complex service ecosystems. Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams. Use research insights, data and evidence to inform service design decisions. Support service assessments and ensure alignment with the Government Service Standard. Produce clear design artefacts and recommendations to support delivery and decision making. Coach and influence teams in adopting user-centred design practices. Skills and Qualifications: Experience working within UK Government, public sector or highly regulated environments. Strong understanding of the Government Service Standard and Service Manual. Experience supporting services through discovery, alpha, beta and live phases. Experience working with multidisciplinary teams using agile delivery methodologies. Ability to analyse complex service landscapes and identify strategic improvement opportunities. Experience producing high-quality service design artefacts and recommendations for senior stakeholders. Demonstrable experience leading service design on complex digital transformation programmes. Ability to design and improve end-to-end services spanning multiple teams, systems and channels. Advanced knowledge of service mapping, blueprinting and systems thinking. Strong understanding of user-centred design principles and practices. Ability to synthesise user research findings into actionable service improvements. Experience balancing user, organisational and policy needs. Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams. Ability to build consensus and influence decision-making in complex environments. Strong communication and presentation skills. Experience working within agile, multidisciplinary delivery teams. Understanding of modern digital delivery methods and government service design practices. Ability to prioritise work and adapt to changing requirements. BPSS Security Clearance. Location: Manchester, Leeds, Sheffield or Birmingham 3 days per week onsite Salary: Competitive Day Rate Contract 6 Months Inside IR35
Oct 21, 2026
Contractor
HM75: Senior Service Designer Location: Manchester, Leeds, Sheffield or Birmingham 3 days per week onsite Salary: Competitive Day Rate Contract 6 Months Inside IR35 Overview: First Military Recruitment are currently seeking a Senior Service Designer on behalf of one of our clients. Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches. Lead the design and improvement of end-to-end services across multiple channels and touchpoints. Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation. Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes. Translate user needs, policy requirements and operational constraints into practical service solutions. Identify pain points, risks, dependencies and opportunities across complex service ecosystems. Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams. Use research insights, data and evidence to inform service design decisions. Support service assessments and ensure alignment with the Government Service Standard. Produce clear design artefacts and recommendations to support delivery and decision making. Coach and influence teams in adopting user-centred design practices. Skills and Qualifications: Experience working within UK Government, public sector or highly regulated environments. Strong understanding of the Government Service Standard and Service Manual. Experience supporting services through discovery, alpha, beta and live phases. Experience working with multidisciplinary teams using agile delivery methodologies. Ability to analyse complex service landscapes and identify strategic improvement opportunities. Experience producing high-quality service design artefacts and recommendations for senior stakeholders. Demonstrable experience leading service design on complex digital transformation programmes. Ability to design and improve end-to-end services spanning multiple teams, systems and channels. Advanced knowledge of service mapping, blueprinting and systems thinking. Strong understanding of user-centred design principles and practices. Ability to synthesise user research findings into actionable service improvements. Experience balancing user, organisational and policy needs. Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams. Ability to build consensus and influence decision-making in complex environments. Strong communication and presentation skills. Experience working within agile, multidisciplinary delivery teams. Understanding of modern digital delivery methods and government service design practices. Ability to prioritise work and adapt to changing requirements. BPSS Security Clearance. Location: Manchester, Leeds, Sheffield or Birmingham 3 days per week onsite Salary: Competitive Day Rate Contract 6 Months Inside IR35
Please note this role is 3 days on site per week at any of these locations Manchester / Leeds / Sheffield / Birmingham Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues. The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches. Lead the design and improvement of end-to-end services across multiple channels and touchpoints. Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation. Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes. Translate user needs, policy requirements and operational constraints into practical service solutions. Identify pain points, risks, dependencies and opportunities across complex service ecosystems. Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams. Use research insights, data and evidence to inform service design decisions. Support service assessments and ensure alignment with the Government Service Standard. Produce clear design artefacts and recommendations to support delivery and decision making. Coach and influence teams in adopting user-centred design practices. Experience working within UK Government, public sector or highly regulated environments. Strong understanding of the Government Service Standard and Service Manual. Experience supporting services through discovery, alpha, beta and live phases. Experience working with multidisciplinary teams using agile delivery methodologies. Ability to analyse complex service landscapes and identify strategic improvement opportunities. Experience producing high-quality service design artefacts and recommendations for senior stakeholders. Service Design Leadership (Essential) - Demonstrable experience leading service design on complex digital transformation programmes. - Ability to design and improve end-to-end services spanning multiple teams, systems and channels. - Advanced knowledge of service mapping, blueprinting and systems thinking. - 2. User-Centred Design (Essential) - Strong understanding of user-centred design principles and practices. - Ability to synthesise user research findings into actionable service improvements. - Experience balancing user, organisational and policy needs. - 3. Facilitation and Stakeholder Management (Essential) - Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams. - Ability to build consensus and influence decision-making in complex environments. - Strong communication and presentation skills. - 4. Digital Delivery in Agile Environments (Essential) - Experience working within agile, multidisciplinary delivery teams. - Understanding of modern digital delivery methods and government service design practices. - Ability to prioritise work and adapt to changing requirements. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Oct 21, 2026
Contractor
Please note this role is 3 days on site per week at any of these locations Manchester / Leeds / Sheffield / Birmingham Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues. The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches. Lead the design and improvement of end-to-end services across multiple channels and touchpoints. Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation. Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes. Translate user needs, policy requirements and operational constraints into practical service solutions. Identify pain points, risks, dependencies and opportunities across complex service ecosystems. Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams. Use research insights, data and evidence to inform service design decisions. Support service assessments and ensure alignment with the Government Service Standard. Produce clear design artefacts and recommendations to support delivery and decision making. Coach and influence teams in adopting user-centred design practices. Experience working within UK Government, public sector or highly regulated environments. Strong understanding of the Government Service Standard and Service Manual. Experience supporting services through discovery, alpha, beta and live phases. Experience working with multidisciplinary teams using agile delivery methodologies. Ability to analyse complex service landscapes and identify strategic improvement opportunities. Experience producing high-quality service design artefacts and recommendations for senior stakeholders. Service Design Leadership (Essential) - Demonstrable experience leading service design on complex digital transformation programmes. - Ability to design and improve end-to-end services spanning multiple teams, systems and channels. - Advanced knowledge of service mapping, blueprinting and systems thinking. - 2. User-Centred Design (Essential) - Strong understanding of user-centred design principles and practices. - Ability to synthesise user research findings into actionable service improvements. - Experience balancing user, organisational and policy needs. - 3. Facilitation and Stakeholder Management (Essential) - Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams. - Ability to build consensus and influence decision-making in complex environments. - Strong communication and presentation skills. - 4. Digital Delivery in Agile Environments (Essential) - Experience working within agile, multidisciplinary delivery teams. - Understanding of modern digital delivery methods and government service design practices. - Ability to prioritise work and adapt to changing requirements. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Role: SC Cleared Service Designer Start: ASAP Location: Remote Rate: 550 per day Inside IR35 Contract Length: 3+ months (projects 2+ years, extensions likely) We are seeking an experienced Service Designer with active SC Clearance to help design and improve complex end-to-end digital services across public sector and government projects. You will work within multidisciplinary teams to map user journeys, define service architecture, and ensure public services are intuitive, accessible, and compliant with GDS (Government Digital Service) / CDDO standards. Key Responsibilities - End-to-End Service Mapping: Map user journeys, blueprints, and touchpoints across physical and digital channels. - GDS Alignment: Ensure service designs meet the Service Standard and accessibility regulations. - Cross-Functional Collaboration: Partner closely with User Researchers, Interaction Designers, Product Managers, and Technical Architects. - Problem Solving: Identify pain points, bottlenecks, and opportunities to streamline complex user and organizational processes. - Stakeholder Management: Facilitate workshops and articulate design decisions to both technical and non-technical stakeholders. Requirements & Qualifications - Active SC Clearance: Must hold current valid UK Security Clearance (SC) Service Design Experience: Proven track record in designing user-centered end-to-end services, ideally within UK Government or Defense sectors. GDS Standards: Strong working knowledge of the GDS Service Standard and Service Manual. Tooling: Experience using design and prototyping tools (e.g., Miro, Figma, Lucidchart). Communication: Exceptional storytelling, workshop facilitation, and stakeholder engagement skills. For immediate consideration please contact Mimi on (phone number removed) and (url removed). By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Oct 21, 2026
Contractor
Role: SC Cleared Service Designer Start: ASAP Location: Remote Rate: 550 per day Inside IR35 Contract Length: 3+ months (projects 2+ years, extensions likely) We are seeking an experienced Service Designer with active SC Clearance to help design and improve complex end-to-end digital services across public sector and government projects. You will work within multidisciplinary teams to map user journeys, define service architecture, and ensure public services are intuitive, accessible, and compliant with GDS (Government Digital Service) / CDDO standards. Key Responsibilities - End-to-End Service Mapping: Map user journeys, blueprints, and touchpoints across physical and digital channels. - GDS Alignment: Ensure service designs meet the Service Standard and accessibility regulations. - Cross-Functional Collaboration: Partner closely with User Researchers, Interaction Designers, Product Managers, and Technical Architects. - Problem Solving: Identify pain points, bottlenecks, and opportunities to streamline complex user and organizational processes. - Stakeholder Management: Facilitate workshops and articulate design decisions to both technical and non-technical stakeholders. Requirements & Qualifications - Active SC Clearance: Must hold current valid UK Security Clearance (SC) Service Design Experience: Proven track record in designing user-centered end-to-end services, ideally within UK Government or Defense sectors. GDS Standards: Strong working knowledge of the GDS Service Standard and Service Manual. Tooling: Experience using design and prototyping tools (e.g., Miro, Figma, Lucidchart). Communication: Exceptional storytelling, workshop facilitation, and stakeholder engagement skills. For immediate consideration please contact Mimi on (phone number removed) and (url removed). By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
ABOUT THE ROLE OUTpatients began in 2020 with a simple but powerful idea: that no LGBTIQ+ person affected by cancer should have to navigate their diagnosis and treatment without being seen, understood and supported. Born from lived experience, we've grown into the UK's LGBTIQ+ cancer charity, proudly led by and for the community we serve, working alongside NHS organisations, cancer charities, researchers and patients to make cancer care more inclusive. As our Community and Volunteering, you'll be the person who keeps us connected to those who need us most. You will oversee and manage the work we do in reaching and supporting LGBTIQ+ people with and beyond cancer. Working closely with our team, you'll be able to critically appraise and coordinate what our service users need. You'll have the opportunity to create, source, and organise new engagement and support opportunities. You will also have access to and be building our diverse pool of skilled volunteers, helping them to integrate into the work we do to improve people's experiences and outcomes. We hope this role will inspire someone who wants to make a real difference to our organisation and our beneficiaries, enabling us to make a lasting difference in inclusive cancer care. KEY RESPONSIBILITIES Community management (50%) Manage the delivery of our core peer support service which meets online in partnership with Maggies, once a month. Develop a programme of additional services by working with external projects and programmes in order to meet the needs of our service users. Explore what ongoing engagement looks like for people with and beyond cancer who no longer require our core group peer support but want to stay a part of our community. Develop robust, but proportional, monitoring and evaluation for our services and programmes, using insights to make recommendations for service improvement, innovation and growth. Work to ensure a high degree of safeguarding across all services and an intersectional approach to inclusion, belonging, and wellbeing. Identify opportunities for growth and funding and prepare business plans to present to the CEO and Fundraiser. Volunteer management (50%) Manage and maintain our volunteer database making sure that details are recorded accurately and safely in line with GDPR. Create a schedule of contact to keep volunteers involved such as bulletins, newsletters, or virtual drop ins. Recruit and onboard new volunteers into our charity ensuring that they feel included in our mission and our work. Work closely with universities to recruit students into our volunteering and internship opportunities and being their point of contact as they work within the organisation. Identify opportunities to deploy volunteers across our services including in the delivery of new services for our peer support programme. Be the lead person for our Lived Experience Advisory Panel helping them to have a strategic view of the charity and share their advice on our approach and outputs. PERSON SPECIFICATION Knowledge Knowledge of volunteering and the law Knowledge of data protection laws Sound knowledge of adult safeguarding and risk management An understanding of the specific barriers, challenges and systemic inequalities faced by the LGBTIQ+ community in healthcare Experience Experience working with communities that includes management or organisation of others Experience in intersectional approach to planning that delivers high quality outputs for all Experience in monitoring service effectiveness and quality outcomes includingdesigning monitoring and evaluation frameworks and methods Skills Strong written, verbal and facilitation skills: Possessing an ability to translate complex clinical language into warm, accessible and inclusive information for non-clinical staff and patients. Confident public speaker and organisational representative: Holding an ability to communicate with clarity, compassion and impact, ensuring messages inspire action. Strong analytical skills: Confident using performance, safeguarding, complaints, incidents, outcomes and feedback data to identify patterns, support decisions and improve services. Personal qualities Mission-driven: Deeply motivated by OUTpatients' purpose and committed to improving the experiences and outcomes of LGBTIQ+ people affected by cancer. Integrity and authenticity: Acts with honesty, integrity and professionalism, takes personal responsibility for their commitments and brings authenticity to their relationships with colleagues, partners and communities. Emotionally intelligent: Self-aware, empathetic and attentive to the impact they have on others, with the ability to build trust and navigate sensitive or challenging situations with care. Curious and open-minded: Brings curiosity, humility and a genuine willingness to learn, listen and change their perspective when new information or experiences challenge their assumptions. Resourceful and resilient: Positive, solutions-oriented and able to maintain momentum and perspective when faced with ambiguity, setbacks or competing demands. Self-directed: Highly self-motivated and comfortable taking initiative, working with autonomy and exercising sound judgement while knowing when to seek input or support.
Oct 21, 2026
Full time
ABOUT THE ROLE OUTpatients began in 2020 with a simple but powerful idea: that no LGBTIQ+ person affected by cancer should have to navigate their diagnosis and treatment without being seen, understood and supported. Born from lived experience, we've grown into the UK's LGBTIQ+ cancer charity, proudly led by and for the community we serve, working alongside NHS organisations, cancer charities, researchers and patients to make cancer care more inclusive. As our Community and Volunteering, you'll be the person who keeps us connected to those who need us most. You will oversee and manage the work we do in reaching and supporting LGBTIQ+ people with and beyond cancer. Working closely with our team, you'll be able to critically appraise and coordinate what our service users need. You'll have the opportunity to create, source, and organise new engagement and support opportunities. You will also have access to and be building our diverse pool of skilled volunteers, helping them to integrate into the work we do to improve people's experiences and outcomes. We hope this role will inspire someone who wants to make a real difference to our organisation and our beneficiaries, enabling us to make a lasting difference in inclusive cancer care. KEY RESPONSIBILITIES Community management (50%) Manage the delivery of our core peer support service which meets online in partnership with Maggies, once a month. Develop a programme of additional services by working with external projects and programmes in order to meet the needs of our service users. Explore what ongoing engagement looks like for people with and beyond cancer who no longer require our core group peer support but want to stay a part of our community. Develop robust, but proportional, monitoring and evaluation for our services and programmes, using insights to make recommendations for service improvement, innovation and growth. Work to ensure a high degree of safeguarding across all services and an intersectional approach to inclusion, belonging, and wellbeing. Identify opportunities for growth and funding and prepare business plans to present to the CEO and Fundraiser. Volunteer management (50%) Manage and maintain our volunteer database making sure that details are recorded accurately and safely in line with GDPR. Create a schedule of contact to keep volunteers involved such as bulletins, newsletters, or virtual drop ins. Recruit and onboard new volunteers into our charity ensuring that they feel included in our mission and our work. Work closely with universities to recruit students into our volunteering and internship opportunities and being their point of contact as they work within the organisation. Identify opportunities to deploy volunteers across our services including in the delivery of new services for our peer support programme. Be the lead person for our Lived Experience Advisory Panel helping them to have a strategic view of the charity and share their advice on our approach and outputs. PERSON SPECIFICATION Knowledge Knowledge of volunteering and the law Knowledge of data protection laws Sound knowledge of adult safeguarding and risk management An understanding of the specific barriers, challenges and systemic inequalities faced by the LGBTIQ+ community in healthcare Experience Experience working with communities that includes management or organisation of others Experience in intersectional approach to planning that delivers high quality outputs for all Experience in monitoring service effectiveness and quality outcomes includingdesigning monitoring and evaluation frameworks and methods Skills Strong written, verbal and facilitation skills: Possessing an ability to translate complex clinical language into warm, accessible and inclusive information for non-clinical staff and patients. Confident public speaker and organisational representative: Holding an ability to communicate with clarity, compassion and impact, ensuring messages inspire action. Strong analytical skills: Confident using performance, safeguarding, complaints, incidents, outcomes and feedback data to identify patterns, support decisions and improve services. Personal qualities Mission-driven: Deeply motivated by OUTpatients' purpose and committed to improving the experiences and outcomes of LGBTIQ+ people affected by cancer. Integrity and authenticity: Acts with honesty, integrity and professionalism, takes personal responsibility for their commitments and brings authenticity to their relationships with colleagues, partners and communities. Emotionally intelligent: Self-aware, empathetic and attentive to the impact they have on others, with the ability to build trust and navigate sensitive or challenging situations with care. Curious and open-minded: Brings curiosity, humility and a genuine willingness to learn, listen and change their perspective when new information or experiences challenge their assumptions. Resourceful and resilient: Positive, solutions-oriented and able to maintain momentum and perspective when faced with ambiguity, setbacks or competing demands. Self-directed: Highly self-motivated and comfortable taking initiative, working with autonomy and exercising sound judgement while knowing when to seek input or support.
Product Manager National Surveillance Reporting Database 3-month contract (initially) Remote Working Outside-IR35 Market Rates (c£500 per day) The Opportunity: ISR Recruitment is seeking an experienced Product Manager for a leading central government client, supporting the development and ongoing management of a national surveillance reporting database. You will bring together requirements from multiple business areas, establish a consolidated product backlog and develop a prioritised roadmap that balances user needs, operational risks, technical dependencies and strategic objectives. Consulting closely with the Technical Architect, Delivery Manager, User Researcher and delivery teams, you will turn business requirements into clear, delivery-ready backlog items and ensure effective product ownership, governance and stakeholder alignment. Skills and Experience: Proven Product Management experience, ideally within UK central government or public sector digital services. Strong experience managing product backlogs, roadmaps, requirements and prioritisation. Ability to balance user needs, technical considerations, operational risks and competing stakeholder demands. Experience working with multidisciplinary teams, including architects, delivery managers and user researchers. Strong stakeholder engagement, governance and communication skills. Desirable: Experience with Government Digital Service (GDS) standards and platforms and knowledge of the health sector or national surveillance services would be hugely beneficial. Role and Responsibilities: Consolidate requirements and demand into a single structured product backlog. Develop and maintain a prioritised roadmap aligned with user needs and service objectives. Refine requirements, acceptance criteria, dependencies and delivery ownership. Work with technical and delivery teams to address technical debt, risks and delivery dependencies. Support product governance, ownership models, decision-making and escalation routes. Incorporate user research and feedback into product priorities. Coordinate stakeholder engagement and maintain product communications, SharePoint content and release updates. N.B. Candidates will have or be willing to undergo a basic level of security clearance prior to starting the role (5-7 days lead time) Applications: Please contact Edward here at ISR to learn more about our client leading the way in developing the next-generation of healthcare solutions through innovation and transformational technology?
Oct 21, 2026
Contractor
Product Manager National Surveillance Reporting Database 3-month contract (initially) Remote Working Outside-IR35 Market Rates (c£500 per day) The Opportunity: ISR Recruitment is seeking an experienced Product Manager for a leading central government client, supporting the development and ongoing management of a national surveillance reporting database. You will bring together requirements from multiple business areas, establish a consolidated product backlog and develop a prioritised roadmap that balances user needs, operational risks, technical dependencies and strategic objectives. Consulting closely with the Technical Architect, Delivery Manager, User Researcher and delivery teams, you will turn business requirements into clear, delivery-ready backlog items and ensure effective product ownership, governance and stakeholder alignment. Skills and Experience: Proven Product Management experience, ideally within UK central government or public sector digital services. Strong experience managing product backlogs, roadmaps, requirements and prioritisation. Ability to balance user needs, technical considerations, operational risks and competing stakeholder demands. Experience working with multidisciplinary teams, including architects, delivery managers and user researchers. Strong stakeholder engagement, governance and communication skills. Desirable: Experience with Government Digital Service (GDS) standards and platforms and knowledge of the health sector or national surveillance services would be hugely beneficial. Role and Responsibilities: Consolidate requirements and demand into a single structured product backlog. Develop and maintain a prioritised roadmap aligned with user needs and service objectives. Refine requirements, acceptance criteria, dependencies and delivery ownership. Work with technical and delivery teams to address technical debt, risks and delivery dependencies. Support product governance, ownership models, decision-making and escalation routes. Incorporate user research and feedback into product priorities. Coordinate stakeholder engagement and maintain product communications, SharePoint content and release updates. N.B. Candidates will have or be willing to undergo a basic level of security clearance prior to starting the role (5-7 days lead time) Applications: Please contact Edward here at ISR to learn more about our client leading the way in developing the next-generation of healthcare solutions through innovation and transformational technology?
Policy Manager We're thrilled to announce an exciting opportunity for a Policy Manager to join our vibrant and highly respected Policy, Public Affairs and Campaigns Team! In this influential role, you'll be at the heart of shaping our policy agenda, helping drive real and positive change for those affected by dementia. You'll have the chance to champion innovation and research breakthroughs, bringing fresh energy and insight to areas that truly matter. By combining your expertise in policy analysis, advocacy, and stakeholder engagement, you'll help steer strategic initiatives that impact government decisions, public health priorities, and vital research funding. You'll collaborate with a diverse and inspiring group of people, including policymakers, researchers, clinicians, and those with lived experience of dementia. Together, you'll work to strengthen the case for greater investment in dementia care, championing improvements in healthcare pathways and clinical practice. You'll be advocating for fairer, more accessible diagnosis and treatment, and supporting health systems to adopt best practices as we prepare for the future of dementia therapies. Key Responsibilities: Policy development Develop and manage programmes of work on key strategic policy areas that position ARUK as a key influencer both nationally and internationally. This may include the commissioning of external evidence generation. Provide expertise on the relevant evidence, insight, and policy context to enable the development of new innovative policy ideas and solutions that deliver on our strategic priorities. Manage the development of substantial and credible policy outputs, including briefings, reports, submissions to government departments and their agencies, parliamentary committees, and other UK and international organisations as appropriate. Work with the Policy Communications team to ensure our policy work is disseminated to our key audiences via a range of appropriate channels to maximise our reach and impact. Develop and maintain mechanisms to keep abreast of the policy environment. Analyse, interpret and make judgements on complex project activities, delegating and managing the policy advisors to achieve set deliverables through their management of day-to-day activities. As Policy, Public Affairs and Campaigns works in a matrix structure this may include managing deliverables with policy advisors across the team. Support the join-up between projects and across the wider team to ensure shared knowledge and the opportunity to maximise influence and impact. Stakeholder engagement and management Develop and manage stakeholder engagement of key policy contacts. Actively promote patient and public involvement in the development and delivery of projects. Work with Public Affairs colleagues to strengthen existing and emerging relationships with political and other parliamentary stakeholders to maximise the impact of our policy work. Attend external working groups and help develop partnerships beneficial to ARUK. Work with other charities to ensure ARUK is playing a leadership role in shaping government medical research policy. Research and data analysis Oversee the analysis of necessary data and evidence, working with other ARUK colleagues, to produce accurate, timely and insightful policy materials, briefings and media stories. Line Management Responsibilities Line manage and develop two Policy Advisors, providing coaching, mentoring and performance management as appropriate. Work with Senior Policy Manager and other Managers to support our team mission, wider team development and our commitment to excellence. Knowledge, skills and experience needed: Experience in policy development and implementation within a healthcare setting. Experience involving clinicians and the public/patients in policy work. Proven success in developing, implementing, and influencing policy at a national level. Experience managing staff and supporting their development. Strong track record of building effective relationships with stakeholders, particularly in biomedical research or health settings. Skilled in producing and reviewing complex policy reports and consultation responses, and in working with government teams to embed ideas. Understanding of diverse channels for communicating policy work. Collaborative, hard-working team player with a strategic outlook and a clear focus on impact. Skilled at managing and developing people. Shows initiative and adaptability in a complex, changing policy environment. Strong negotiation and communication skills, effective with people at all levels both in person and remotely. Excellent organisational, prioritisation, and programme management abilities. Professional writing skills, with the ability to adapt style for different audiences. Confident user of Microsoft Office. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £45,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is 8th November 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer's Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Oct 21, 2026
Full time
Policy Manager We're thrilled to announce an exciting opportunity for a Policy Manager to join our vibrant and highly respected Policy, Public Affairs and Campaigns Team! In this influential role, you'll be at the heart of shaping our policy agenda, helping drive real and positive change for those affected by dementia. You'll have the chance to champion innovation and research breakthroughs, bringing fresh energy and insight to areas that truly matter. By combining your expertise in policy analysis, advocacy, and stakeholder engagement, you'll help steer strategic initiatives that impact government decisions, public health priorities, and vital research funding. You'll collaborate with a diverse and inspiring group of people, including policymakers, researchers, clinicians, and those with lived experience of dementia. Together, you'll work to strengthen the case for greater investment in dementia care, championing improvements in healthcare pathways and clinical practice. You'll be advocating for fairer, more accessible diagnosis and treatment, and supporting health systems to adopt best practices as we prepare for the future of dementia therapies. Key Responsibilities: Policy development Develop and manage programmes of work on key strategic policy areas that position ARUK as a key influencer both nationally and internationally. This may include the commissioning of external evidence generation. Provide expertise on the relevant evidence, insight, and policy context to enable the development of new innovative policy ideas and solutions that deliver on our strategic priorities. Manage the development of substantial and credible policy outputs, including briefings, reports, submissions to government departments and their agencies, parliamentary committees, and other UK and international organisations as appropriate. Work with the Policy Communications team to ensure our policy work is disseminated to our key audiences via a range of appropriate channels to maximise our reach and impact. Develop and maintain mechanisms to keep abreast of the policy environment. Analyse, interpret and make judgements on complex project activities, delegating and managing the policy advisors to achieve set deliverables through their management of day-to-day activities. As Policy, Public Affairs and Campaigns works in a matrix structure this may include managing deliverables with policy advisors across the team. Support the join-up between projects and across the wider team to ensure shared knowledge and the opportunity to maximise influence and impact. Stakeholder engagement and management Develop and manage stakeholder engagement of key policy contacts. Actively promote patient and public involvement in the development and delivery of projects. Work with Public Affairs colleagues to strengthen existing and emerging relationships with political and other parliamentary stakeholders to maximise the impact of our policy work. Attend external working groups and help develop partnerships beneficial to ARUK. Work with other charities to ensure ARUK is playing a leadership role in shaping government medical research policy. Research and data analysis Oversee the analysis of necessary data and evidence, working with other ARUK colleagues, to produce accurate, timely and insightful policy materials, briefings and media stories. Line Management Responsibilities Line manage and develop two Policy Advisors, providing coaching, mentoring and performance management as appropriate. Work with Senior Policy Manager and other Managers to support our team mission, wider team development and our commitment to excellence. Knowledge, skills and experience needed: Experience in policy development and implementation within a healthcare setting. Experience involving clinicians and the public/patients in policy work. Proven success in developing, implementing, and influencing policy at a national level. Experience managing staff and supporting their development. Strong track record of building effective relationships with stakeholders, particularly in biomedical research or health settings. Skilled in producing and reviewing complex policy reports and consultation responses, and in working with government teams to embed ideas. Understanding of diverse channels for communicating policy work. Collaborative, hard-working team player with a strategic outlook and a clear focus on impact. Skilled at managing and developing people. Shows initiative and adaptability in a complex, changing policy environment. Strong negotiation and communication skills, effective with people at all levels both in person and remotely. Excellent organisational, prioritisation, and programme management abilities. Professional writing skills, with the ability to adapt style for different audiences. Confident user of Microsoft Office. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £45,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is 8th November 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer's Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
NOW HIRING: SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions and design sprints. Collaborating with UX/UI designers, researchers, product owners and developers. Mentoring junior designers and helping shape the wider design practice. WHAT WE'RE LOOKING FOR 5+ years' experience in service and product design. Active SC clearance - ESSENTIAL. Strong experience applying GDS standards within public sector environments. A proven track record of independently leading service design workstreams. Excellent workshop facilitation, stakeholder management and communication skills. Experience working in agile, multidisciplinary teams. WHY MAKE YOUR NEXT MOVE? Work on high-profile public sector transformation programmes. Tackle meaningful challenges with real-world impact. Join a collaborative, forward-thinking design community. Access ongoing training, development and professional certifications. Enjoy a flexible benefits package and performance-related bonus. READY TO MAKE AN IMPACT? If you're an SC-cleared Senior Service Designer looking for your next challenge, I want to hear from you! Apply today to find out more.
Oct 21, 2026
Full time
NOW HIRING: SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions and design sprints. Collaborating with UX/UI designers, researchers, product owners and developers. Mentoring junior designers and helping shape the wider design practice. WHAT WE'RE LOOKING FOR 5+ years' experience in service and product design. Active SC clearance - ESSENTIAL. Strong experience applying GDS standards within public sector environments. A proven track record of independently leading service design workstreams. Excellent workshop facilitation, stakeholder management and communication skills. Experience working in agile, multidisciplinary teams. WHY MAKE YOUR NEXT MOVE? Work on high-profile public sector transformation programmes. Tackle meaningful challenges with real-world impact. Join a collaborative, forward-thinking design community. Access ongoing training, development and professional certifications. Enjoy a flexible benefits package and performance-related bonus. READY TO MAKE AN IMPACT? If you're an SC-cleared Senior Service Designer looking for your next challenge, I want to hear from you! Apply today to find out more.
My Local Authority client in Greater London is looking to appoint a talented Senior Service Designer on a Contract basis. The role will support service design project work through the entire design process, from user research to creating and testing new solutions using prototypes and supporting the strategic direction and delivery of services at scale. About the role: Based in London (Hybrid - 2-3 days on site): Lead service design activity within cross-cutting digital transformation projects Apply service design expertise across agile and multidisciplinary teams, working closely with developers, business analysts, user researchers, UX designers, and delivery managers Use data and insight to inform design decisions, combining qualitative and quantitative evidence to identify needs, test solutions, and support continuous improvement. Support the implementation of service improvements, working with operational, digital, and transformation teams to ensure solutions are embedded effectively and deliver intended outcomes. About you: You will have the following experiences: 2-3+ years of Service Design experience, in a Public Sector environment (ideally Local Government) Outstanding stakeholder engagement skills, across all levels of Local Government. Significant experience delivering end-to-end service design within digital products or services Strong experience applying service design methods across the full lifecycle, i.e. discovery, co-design, prototyping, implementation, and evaluation What's on offer: Salary: 450- 600+ per day, inside IR35 Hybrid Working Contract type: Contract Hours: 09:00 -17:00 Monday to Friday How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGJS
Oct 20, 2026
Contractor
My Local Authority client in Greater London is looking to appoint a talented Senior Service Designer on a Contract basis. The role will support service design project work through the entire design process, from user research to creating and testing new solutions using prototypes and supporting the strategic direction and delivery of services at scale. About the role: Based in London (Hybrid - 2-3 days on site): Lead service design activity within cross-cutting digital transformation projects Apply service design expertise across agile and multidisciplinary teams, working closely with developers, business analysts, user researchers, UX designers, and delivery managers Use data and insight to inform design decisions, combining qualitative and quantitative evidence to identify needs, test solutions, and support continuous improvement. Support the implementation of service improvements, working with operational, digital, and transformation teams to ensure solutions are embedded effectively and deliver intended outcomes. About you: You will have the following experiences: 2-3+ years of Service Design experience, in a Public Sector environment (ideally Local Government) Outstanding stakeholder engagement skills, across all levels of Local Government. Significant experience delivering end-to-end service design within digital products or services Strong experience applying service design methods across the full lifecycle, i.e. discovery, co-design, prototyping, implementation, and evaluation What's on offer: Salary: 450- 600+ per day, inside IR35 Hybrid Working Contract type: Contract Hours: 09:00 -17:00 Monday to Friday How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGJS
We are seeking an experienced Content Designer to support the development of new public-sector digital services. You will create clear, accessible and user-friendly content that helps people understand complex information and complete online transactions with confidence. Working within an Agile delivery environment, you will collaborate with UX/UI Designers, User Researchers, Product Managers, Business Analysts and other stakeholders to ensure content meets user needs and delivers a positive digital experience. Key Responsibilities Lead content design activities across digital services. Research subject matter and engage with stakeholders and subject-matter experts. Translate complex language, processes and requirements into clear, simple content. Draft content that supports UX designs and helps users complete online transactions. Collaborate with User Researchers to test content and assess user understanding. Use research findings, user feedback and performance metrics to refine and improve content. Select appropriate formats and presentation methods to meet different user needs. Build effective working relationships with multidisciplinary teams and external partners. Iterate content throughout the design and delivery process to improve usability and accessibility. Essential Skills and Experience Proven experience as a Content Designer within a digital or online environment. Strong web-writing skills, producing clear, accessible and usable content. Experience applying user-centred design principles to content development. Experience using user research, feedback and metrics to evaluate and improve content. Ability to simplify complex information for a broad audience, including users with lower levels of digital confidence. Experience collaborating with UX/UI Designers, User Researchers, Product Managers and Business Analysts. Experience with content management and publishing systems. Proficiency in Markdown. Excellent communication, stakeholder engagement and interpersonal skills. BPSS clearance. Desirable Experience Knowledge of public-sector services and business processes. Familiarity with CESA. Experience designing content for transactional government digital services. Experience working in multidisciplinary Agile delivery teams.
Oct 20, 2026
Contractor
We are seeking an experienced Content Designer to support the development of new public-sector digital services. You will create clear, accessible and user-friendly content that helps people understand complex information and complete online transactions with confidence. Working within an Agile delivery environment, you will collaborate with UX/UI Designers, User Researchers, Product Managers, Business Analysts and other stakeholders to ensure content meets user needs and delivers a positive digital experience. Key Responsibilities Lead content design activities across digital services. Research subject matter and engage with stakeholders and subject-matter experts. Translate complex language, processes and requirements into clear, simple content. Draft content that supports UX designs and helps users complete online transactions. Collaborate with User Researchers to test content and assess user understanding. Use research findings, user feedback and performance metrics to refine and improve content. Select appropriate formats and presentation methods to meet different user needs. Build effective working relationships with multidisciplinary teams and external partners. Iterate content throughout the design and delivery process to improve usability and accessibility. Essential Skills and Experience Proven experience as a Content Designer within a digital or online environment. Strong web-writing skills, producing clear, accessible and usable content. Experience applying user-centred design principles to content development. Experience using user research, feedback and metrics to evaluate and improve content. Ability to simplify complex information for a broad audience, including users with lower levels of digital confidence. Experience collaborating with UX/UI Designers, User Researchers, Product Managers and Business Analysts. Experience with content management and publishing systems. Proficiency in Markdown. Excellent communication, stakeholder engagement and interpersonal skills. BPSS clearance. Desirable Experience Knowledge of public-sector services and business processes. Familiarity with CESA. Experience designing content for transactional government digital services. Experience working in multidisciplinary Agile delivery teams.
Your new company You will work for a known organisation who are based in Telford. The requirement will be to be on-site 2 days a week either in their Telford or Worthing office. This is a 3 month contract with a possible extension and the rate is £500 per day DOE inside the scope of IR35. For the role, the candidate will ideally have knowledge of CESA. Your new role An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. Satisfied users are more likely to continue using a product and recommend it to others. Key Responsibilities Work collaboratively with user researchers, content designers, service designers and performance analysts, as well as with software developers, policy and legal teams. Develop designs based on evidence of user needs and organisational outcomes. Ensure that the interface is easy to use and navigate. Interpret evidence-based research and incorporate this into your work. Work with the product manager, digital service manager, business analysts and user researchers to refine the services in light of external factors such as changes to policy, legislation, technology or user requirements. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 19, 2026
Contractor
Your new company You will work for a known organisation who are based in Telford. The requirement will be to be on-site 2 days a week either in their Telford or Worthing office. This is a 3 month contract with a possible extension and the rate is £500 per day DOE inside the scope of IR35. For the role, the candidate will ideally have knowledge of CESA. Your new role An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. Satisfied users are more likely to continue using a product and recommend it to others. Key Responsibilities Work collaboratively with user researchers, content designers, service designers and performance analysts, as well as with software developers, policy and legal teams. Develop designs based on evidence of user needs and organisational outcomes. Ensure that the interface is easy to use and navigate. Interpret evidence-based research and incorporate this into your work. Work with the product manager, digital service manager, business analysts and user researchers to refine the services in light of external factors such as changes to policy, legislation, technology or user requirements. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Human Factors Consultant Location: London (West W6) Salary: 40,000 - 55,000 depending on your existing experience, we are open to people with 2 years + Benefits (Pension. Healthcare, annual leave etc) We are seeking a Human Factors Consultant to join our clients team in London, typically with 2-5 years working in a similar position already. In this role, you will help clients design medical device products, services, and experiences that are safe, intuitive, relevant, and desirable in the Medical Devices and Healthcare sector. Working within multi-disciplinary teams of researchers, designers, and engineers, you will plan and deliver people-centred research and human factors activities, translate evidence into clear design and business direction, and build trusted client relationships. Key Responsibilities & Accountabilities Research & Usability Delivery: Plan, scope, and deliver human factors and usability activities across the complete project lifecycle-from proposal and study design through fieldwork, analysis, reporting, and presentation. Methodology Selection: Select and apply appropriate methods including contextual inquiry, ethnographic research, interviews, formative and validation usability studies, task/heuristic analysis, expert reviews, co-creation workshops, and journey mapping. Fieldwork & Moderation: Moderate research/usability sessions and facilitate workshops in the UK and internationally, adapting approaches to different participants, cultures, products, and project contexts. Analysis & Translation: Analyse and synthesise qualitative and usability evidence into actionable insights, design requirements, risk controls, opportunity areas, and strategic recommendations. Deliverable Production: Produce clear, accurate, and engaging deliverables, including study protocols, research plans, technical reports, and client presentations. Project Leadership: Lead or contribute to multi-disciplinary project teams. Manage project scope, schedules, budgets, resources, quality, and risks in line with agreed client expectations. Client Relationship Building: Build trusted relationships throughout project delivery, resolve issues early, and help generate new and repeat business through high-quality consulting. Commercial & Service Development: Collaborate with business development and marketing colleagues to shape proposals, estimates, and campaigns. Contribute to the evolution of internal human sciences capabilities and regulatory awareness. Essential Requirements Applied Experience: Practical experience applying human-centred research, human factors, ergonomics, usability, or user-centred design methods in commercial, consultancy, academic, or other applied settings. Fieldwork & Analysis Skills: Proven ability to plan and deliver qualitative research or usability activities, including participant-facing fieldwork, synthesis, and analysis. Healthcare / Medical Device Domain Knowledge: Experience in healthcare or medical device development, including applying relevant human factors regulatory expectations across one or more markets. Analytical Judgement: Strong capability to turn complex evidence into clear, actionable recommendations for products, services, or business strategy. Communication & Documentation: Excellent written, verbal, and visual presentation skills, with experience preparing high-quality study protocols, technical reports, and client presentations. Client & Team Management: Confidence working directly with clients and collaborating effectively with researchers, designers, engineers, and commercial leads. Self-Management: Strong organizational skills to balance priorities and deliver high-quality work across concurrent projects, deadlines, and budgets. International Mobility: Practical ability and willingness to undertake international travel when required by project scope. Desirable Skills & Qualifications Experience working in a consultancy or client-facing environment Experience of complex, multi-site, or international research/usability programmes. Experience with drug-delivery devices or safety-critical products, including use-related risk management (hazard identification, use-FMEA, use-related risk analysis, residual-risk evaluation). Experience designing and evaluating instructions for use (IFU), quick-reference guides, or training materials. Capability in information/visual design to make complex findings accessible and persuasive. A degree or postgraduate qualification in Human Factors, Ergonomics, Psychology, Anthropology, Product Design, Usability Engineering, or a related discipline (equivalent applied experience will be fully considered; Chartered status or progress toward it is welcome). Why apply? We are a global product and experience innovation consultancy dedicated to creating solutions that enhance businesses and improve people's lives. Drive High-Impact Projects: Collaborate with global market leaders and pioneering startups to design products and experiences that make a tangible impact. Multi-Disciplinary Culture: Work alongside world-class researchers, designers, and engineers in an inclusive environment that values curiosity, creativity, and rigor. Global Exposure: Collaborate on international projects across diverse markets and cultures. Career Progression: Access tailored professional development, mentorship, and clear pathways to ownership and leadership. What We Offer: We provide a competitive salary, a comprehensive benefits package, flexible working arrangements, and international travel opportunities. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Oct 18, 2026
Full time
Human Factors Consultant Location: London (West W6) Salary: 40,000 - 55,000 depending on your existing experience, we are open to people with 2 years + Benefits (Pension. Healthcare, annual leave etc) We are seeking a Human Factors Consultant to join our clients team in London, typically with 2-5 years working in a similar position already. In this role, you will help clients design medical device products, services, and experiences that are safe, intuitive, relevant, and desirable in the Medical Devices and Healthcare sector. Working within multi-disciplinary teams of researchers, designers, and engineers, you will plan and deliver people-centred research and human factors activities, translate evidence into clear design and business direction, and build trusted client relationships. Key Responsibilities & Accountabilities Research & Usability Delivery: Plan, scope, and deliver human factors and usability activities across the complete project lifecycle-from proposal and study design through fieldwork, analysis, reporting, and presentation. Methodology Selection: Select and apply appropriate methods including contextual inquiry, ethnographic research, interviews, formative and validation usability studies, task/heuristic analysis, expert reviews, co-creation workshops, and journey mapping. Fieldwork & Moderation: Moderate research/usability sessions and facilitate workshops in the UK and internationally, adapting approaches to different participants, cultures, products, and project contexts. Analysis & Translation: Analyse and synthesise qualitative and usability evidence into actionable insights, design requirements, risk controls, opportunity areas, and strategic recommendations. Deliverable Production: Produce clear, accurate, and engaging deliverables, including study protocols, research plans, technical reports, and client presentations. Project Leadership: Lead or contribute to multi-disciplinary project teams. Manage project scope, schedules, budgets, resources, quality, and risks in line with agreed client expectations. Client Relationship Building: Build trusted relationships throughout project delivery, resolve issues early, and help generate new and repeat business through high-quality consulting. Commercial & Service Development: Collaborate with business development and marketing colleagues to shape proposals, estimates, and campaigns. Contribute to the evolution of internal human sciences capabilities and regulatory awareness. Essential Requirements Applied Experience: Practical experience applying human-centred research, human factors, ergonomics, usability, or user-centred design methods in commercial, consultancy, academic, or other applied settings. Fieldwork & Analysis Skills: Proven ability to plan and deliver qualitative research or usability activities, including participant-facing fieldwork, synthesis, and analysis. Healthcare / Medical Device Domain Knowledge: Experience in healthcare or medical device development, including applying relevant human factors regulatory expectations across one or more markets. Analytical Judgement: Strong capability to turn complex evidence into clear, actionable recommendations for products, services, or business strategy. Communication & Documentation: Excellent written, verbal, and visual presentation skills, with experience preparing high-quality study protocols, technical reports, and client presentations. Client & Team Management: Confidence working directly with clients and collaborating effectively with researchers, designers, engineers, and commercial leads. Self-Management: Strong organizational skills to balance priorities and deliver high-quality work across concurrent projects, deadlines, and budgets. International Mobility: Practical ability and willingness to undertake international travel when required by project scope. Desirable Skills & Qualifications Experience working in a consultancy or client-facing environment Experience of complex, multi-site, or international research/usability programmes. Experience with drug-delivery devices or safety-critical products, including use-related risk management (hazard identification, use-FMEA, use-related risk analysis, residual-risk evaluation). Experience designing and evaluating instructions for use (IFU), quick-reference guides, or training materials. Capability in information/visual design to make complex findings accessible and persuasive. A degree or postgraduate qualification in Human Factors, Ergonomics, Psychology, Anthropology, Product Design, Usability Engineering, or a related discipline (equivalent applied experience will be fully considered; Chartered status or progress toward it is welcome). Why apply? We are a global product and experience innovation consultancy dedicated to creating solutions that enhance businesses and improve people's lives. Drive High-Impact Projects: Collaborate with global market leaders and pioneering startups to design products and experiences that make a tangible impact. Multi-Disciplinary Culture: Work alongside world-class researchers, designers, and engineers in an inclusive environment that values curiosity, creativity, and rigor. Global Exposure: Collaborate on international projects across diverse markets and cultures. Career Progression: Access tailored professional development, mentorship, and clear pathways to ownership and leadership. What We Offer: We provide a competitive salary, a comprehensive benefits package, flexible working arrangements, and international travel opportunities. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Senior C++ Software Engineer - AI & Engineering Software Location: Central London, primarily office-based with some flexibility We're partnering with an AI startup building software to help engineers design and develop physical products faster. Combining machine learning with complex engineering software, their platform helps bring new hardware ideas closer to production. They're looking for a Senior C++ Software Engineer to take ownership of core software as the company moves from research prototypes into customer deployments. This is a hands-on opportunity to shape the architecture, improve performance, and build the foundations of an evolving product. What you'll be doing Design and develop production software in C++, working closely with researchers and software engineers. Shape the platform's architecture, defining clear interfaces between its computational engine, Python backend, CAD integrations, and user interface. Turn research prototypes into reliable, testable, and maintainable product capabilities. Identify performance bottlenecks and improve computational efficiency, including GPU execution where relevant. Reduce complexity in the codebase and make it easier to introduce new features and customer integrations. Translate evolving product and research requirements into practical technical decisions, taking work from initial design through implementation. What we're looking for Strong commercial C++ experience and a track record of delivering high-quality production software. Experience owning substantial components or building complex software products end-to-end. Sound architectural judgement around interfaces, testing, performance, and technical debt. Confidence working through ambiguous problems and explaining the trade-offs behind your decisions. The ability to work across different technologies, with Python experience particularly useful. A self-motivated approach and enthusiasm for working closely with a small, highly technical team. Experience that would stand out Game engines, graphics, rendering, CAD, computational geometry, simulation, robotics, or scientific software. GPU programming, CUDA, or other performance-sensitive computing. Integrating components written in different languages. Taking research-led software into production. A personal interest in hardware, engineering, or building things. You don't need a PhD or a mechanical engineering background. We're interested in engineers who can demonstrate strong coding skills, thoughtful technical decisions, and ownership of software that works in practice. Why join? You'll have significant influence over the codebase and technical direction at an early stage, working alongside researchers tackling challenging engineering problems. There's scope to grow into broader architectural ownership as the product and team expand. Interested? Get in touch to discuss the role.
Oct 17, 2026
Full time
Senior C++ Software Engineer - AI & Engineering Software Location: Central London, primarily office-based with some flexibility We're partnering with an AI startup building software to help engineers design and develop physical products faster. Combining machine learning with complex engineering software, their platform helps bring new hardware ideas closer to production. They're looking for a Senior C++ Software Engineer to take ownership of core software as the company moves from research prototypes into customer deployments. This is a hands-on opportunity to shape the architecture, improve performance, and build the foundations of an evolving product. What you'll be doing Design and develop production software in C++, working closely with researchers and software engineers. Shape the platform's architecture, defining clear interfaces between its computational engine, Python backend, CAD integrations, and user interface. Turn research prototypes into reliable, testable, and maintainable product capabilities. Identify performance bottlenecks and improve computational efficiency, including GPU execution where relevant. Reduce complexity in the codebase and make it easier to introduce new features and customer integrations. Translate evolving product and research requirements into practical technical decisions, taking work from initial design through implementation. What we're looking for Strong commercial C++ experience and a track record of delivering high-quality production software. Experience owning substantial components or building complex software products end-to-end. Sound architectural judgement around interfaces, testing, performance, and technical debt. Confidence working through ambiguous problems and explaining the trade-offs behind your decisions. The ability to work across different technologies, with Python experience particularly useful. A self-motivated approach and enthusiasm for working closely with a small, highly technical team. Experience that would stand out Game engines, graphics, rendering, CAD, computational geometry, simulation, robotics, or scientific software. GPU programming, CUDA, or other performance-sensitive computing. Integrating components written in different languages. Taking research-led software into production. A personal interest in hardware, engineering, or building things. You don't need a PhD or a mechanical engineering background. We're interested in engineers who can demonstrate strong coding skills, thoughtful technical decisions, and ownership of software that works in practice. Why join? You'll have significant influence over the codebase and technical direction at an early stage, working alongside researchers tackling challenging engineering problems. There's scope to grow into broader architectural ownership as the product and team expand. Interested? Get in touch to discuss the role.
