15 jobs found

1st / 2nd Line engineer - 5 days onsite We are looking for an experienced 2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills High level of 1st / 2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow. Responsibilities: Provide hands-on 1st and 2nd line technical support across a busy manufacturing site. Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution. Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications. Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware. Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution. Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365. Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching. Assist with local IT projects, hardware refreshes, and small-scale site improvements. Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed. Maintain strong communication with on-site users, delivering a high standard of customer service. Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant. Experience: Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability. Strong working knowledge of: Windows 10/11 Microsoft 365 / Office 365 Active Directory (password resets, group management) Teams Basic networking (DNS, DHCP, connectivity) Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous. Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements. Ability to multitask and manage ticket queues in a fast-paced environment. Excellent communication skills with the ability to support non-technical users. Strong customer-focused approach and ability to work independently on-site. Contract Initial 3-month contract (with potential extension) Inside IR35 via Umbrella 4 days per week on-site in Marlow Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users. Skills Required: Excellent problem solving and customer service skills Microsoft 365 Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity As you will be client facing too, it is a requirement you have a Driving License before applying. To learn more and see a full job description, please Apply!

About the Role We are seeking an experienced and motivated 2nd Line IT Support Technician with experience in a Team Lead role to join our growing team. This role is crucial in ensuring the smooth operation of our clients' IT systems and delivering exceptional technical support. You will act as a key escalation point from 1st & 2nd Line Support, resolving more complex technical issues and helping maintain high service standards in line with company quality controls and industry regulations. Ongoing training and professional development are essential parts of this role to ensure your technical knowledge remains current and relevant. Key Responsibilities Provide high-quality technical support, including producing documentation and reports Install, configure, maintain and support hardware, operating systems and applications Monitor and maintain computer systems, servers and networks Support system setups and follow technical documentation to resolve issues Assist with the rollout of new systems and applications Respond to support tickets within agreed SLAs Manage and prioritise multiple open cases efficiently Escalate issues to third parties where required Act as the direct escalation point from the 1st & 2nd Line Service Desk Resolve specialist faults including 4G and VoIP technologies Support and mentor 1st & 2nd Line Technicians Monitor and maintain server backups Participate in weekend and out-of-hours support rota Test and evaluate new technologies as directed Skills & Experience Required Customer service focus Experience with current Windows desktop and Windows Server operating systems Experience with Microsoft Exchange technologies (SMTP, POP3, IMAP), Office 365 and Hosted Exchange Working knowledge of Active Directory Strong understanding of TCP/IP networking, IP routing, DNS and DHCP Practical experience with MS Office applications Experience setting up and installing WiFi networks Ability to pass a DBS check Excellent communication skills Desirable: MCSE and/or CCNA certification (or willingness to work towards these) Personal Attributes Self-motivated with the ability to work independently Strong organisational and time management skills Ability to prioritise and manage workload effectively High attention to detail Patient, technically curious and proactive Strong team player What We Offer Ongoing training and development Supportive team environment Opportunity to work with modern technologies Career progression opportunities If you are a driven IT professional looking to take the next step in your technical support career, we would love to hear from you.

IT Desktop Engineer - 2nd Line - SC Cleared My aerospace & defence client is looking for a 2nd Line IT Desktop Support Engineer to join their IT support team on a contract basis You MUST have valid current SC Security Clearance to be considered for this role. You will be providing 1st/2nd line support to the End Client, providing desktop hardware and software support , windows 10 and 11, IMAC's, VDI, and some telephony support. Essential Experience MUST have valid SC security clearance Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Smartphone support (InTune) Local network cable patching Self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. MS Excel experience M365, Autopilot, Intune, ServiceNow (Desirable Skills) This role requires you to be on site so if you have the required experience, have current SC clearance and looking for a new role get in touch ASAP to find out more. I have interview slots ready to be filled! Randstad Technologies is acting as an Employment Business in relation to this vacancy.

My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English

Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.

Your new company Automotive company based in London Your new role Good customer support / customer facing experience VIP Support 1st / 2nd line support Tech Bar Support experience Floor Walk, 1-2-1 Support as well as remote support experience Laptop/Desktop build and troubleshooting experience Office 365 build, troubleshooting, rollout experience Understanding of Network and infrastructure ITSM tool / Call click apply for full job details

2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.

Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

1st/2nd Line IT Support South Cambridge £16-£18/Hour + holiday pay We're currently looking for someone to join our client on a short term contract basis, covering a period of sickness within the team. We are looking for someone to start within the next 2 weeks. This is a windows support role, so are looking for candidates with experience supporting Office 365, Active Directory and providing desktop support to the end users. This is not an entry level role, and we are looking for someone with 3+ years IT experience. Candidates must already live within a reasonable commutable distance of South Cambridge and be happy being onsite 5 days a week. The Role: 1st - 2nd Line IT Support to internal users Desktop Support Install Software and Hardware Take responsibility for the new starter process Get involved with IT projects, such as office moves, process improvement and infrastructure improvements Requirements: Comfortable creating accounts / resetting passwords using Active Directory Supporting Office 365 3+ years IT Support experience, either from a internal support role Within a reasonable commutable distance of South Cambridge Happy to be in the office 5 days per week Available to start in the next 2 weeks This is an environment where you will increase your technical skillset massively, working closely with the IT Manager who encourages technical progression and you will be given the opportunity to get involved with the IT projects as they arise! For more information please contact Andy Clarke at The One Group.

Junior Information Security Consultant - Canary Wharf/London - Hybrid - To £35,000 Global client has a fantastic opportunity for a Junior Information Security Consultant to work with their existing team to manage the portfolio of security controls, this includes level 1 triage of alerts and performing daily checks across multiple security systems, manage and maintain technical controls to meet specific security requirements and implement approved configuration changes. As a Junior Information Security Consultant you will work with information security leadership to deploy agreed changes to security requirements and address identified security risks, raise information security awareness and support training activities, assist in the coordination and completion of information security operations documentation, collaborate on IT projects to ensure that security issues are addressed throughout the project life cycle, advise security administrators on normal and exception-based processing of security authorization requests, research and evaluate new threats and advises on any necessary communication or extra controls to counter these, manage ServiceNow tickets assigned to (members of) the security team and escalate when deadlines are likely to be missed, Incident Detection and Response, ie provide 1st and 2nd line support and analysis during and after a security incident whilst ensuring guidelines for the recording of security incidents are followed. As a Junior Information Security Consultant you will have the ability to demonstrate a knowledge and appreciation of the current IT threats and security measures, this requires a combination of good business awareness and technical IT knowledge or experience, ideally have 2+ years of relevant work experience, some knowledge of IT security should be demonstrated though either the work experience or qualifications, possess knowledge and understanding of information risk concepts and principles, as a means of relating business needs to security controls, have technical knowledge of mainstream operating systems (mainly Microsoft Windows) and understanding of security technologies, such as network security appliances, identity and access management (IAM) systems, anti-malware solutions and desktop security tools, basic knowledge of network infrastructure and risk assessment methods and technologies. This is a superb career opportunity with an organisation that offers a salary of upto £35,000 plus bonus upto 10%, salary review to 10%, hybrid and a great benefits package that includes: Pension (NYK contribute 7% of salary (up to a max of 10% based on employee contributions), Healthcare, Employee Assistance Programme / Interest free travel season ticket loan (upon completion of probation / Gym Membership / Medical cover / Health Cash Plan etc. This role is commutable from London, Home counties, London, Kent, Hertfordshire, Essex, Cambridgeshire, Berkshire, Sussex, Hampshire, Oxfordshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Job: Senior IT Technician Location: Bournemouth Salary: £32,000 - £35,000 Working hours Permanent, term time only plus 8 weeks as agreed, Mon - Fri 37.5 hours per week 8.00 am - 4.30 pm with 1 hour for lunch Purpose: As the Senior IT Technician you will form part of the team which provides an outstanding support provision in the usage of ICT equipment and services to enable outstanding teaching and learning as well as school administration. To promote the effective use of ICT across the school in coordination with the Headteacher , ICT & E-Learning Team and the Teaching Staff. Duties and Responsibilities of the Senior IT Technician Line manage the IT Technician, providing guidance, support, and inspiration; lead performance through regular supervision and annual appraisals, fostering professional development and engagement. Manage the asset management system for ICT resource, including maintaining an accurate inventory of equipment. Add and remove items when needed. Manage the School's management information system (iSams) including user permissions, training and support Manage access to the School's ICT network, creating user accounts and ensuring appropriate access rights in line with the School's policies Liase with the external support regarding management of school systems, hardware and software. Work with the external support to implement new projects to improve ICT provision in the school. Providing 1st and 2nd line IT support to users who have raised tickets through the IT helpdesk, via telephone or face to face - and ensuring personnel are kept regularly updated on the progress of their issue. Creating, maintaining and disabling various user accounts for multiple systems for staff and pupils. Replacing projector lamps, cleaning filters and supporting users with Promethean Activpanels. Creating various guides to assist users with setting up and/or using systems/equipment. To replace consumables and replace/upgrade hardware. Installation and maintenance of IT and Networking Hardware such as Projectors, Interactive Whiteboards, Promethean screens, Wi-Fi APs, Switches, Telephones, Desktops & Laptops and Peripherals etc. Liaising with the Events Co-ordinator weekly to know what events are taking place, and supporting those events (including supporting staff, pupils and external visitors in the use of IT and AV equipment). Please note: some events occasionally fall outside of normal working hours and will occur in the evenings or at the weekend. Working with unique equipment in our STEAM hub, incorporating interactive wall, interactive floor, projectors, PCs, hologram boxes, sound and lighting systems. Software deployment & regular updates/upgrades Working closely with the external escalation IT company to support projects and future development. Duties and Responsibilities - E-learning To possess a good understanding of iOS software and relevant apps To assist in the management of the Mobile Device Management System (JAMF Pro) To carry out initial setup of iPads and Apple IDs (for pupils joining within the School year) and reissuing leavers' iPads. To follow the process required for broken/lost/malfunctioning devices To check, install, update and remove apps as and when necessary Assist in supporting teachers, pupils and other staff in their use of iPads Assist in providing front line support for users through the ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of Microsoft Office, Office 365 and Google Docs, Sheets and Slides. Experience of hardware upgrades / removals. Understanding of Audio/Visual equipment (such as Projectors and Speakers). A calm, polite and professional etiquette alongside great communication skills. Be a quick learner and be able to apply knowledge in new situations. Be able to work with a wide variety of people, of different ages and technical ability. Be prepared to seek support when an unknown situation arises to ensure good service is provided to all users. Possess a polite and approachable manner, and to have good self-management and timekeeping skills, as well as a proactive attitude. Be prepared to respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP/Aruba Switches and Unifi WiFi Comptia A+ Certification Previous use of creating custom Windows images/cloning and deployment. Knowledge of the use of iPads as teaching and learning devices Previous experience of working in an educational environment would be an advantage. Understand the need to complete a task to ensure that all users are fully supported. Are you an experienced Senior IT Technician looking for your next role and a lovely working environment, then get in touch as immediate interviews are being offered. We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.