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1st line support engineer
Get Staffed Online Recruitment Limited
IT Project Delivery Engineer
Get Staffed Online Recruitment Limited Melton Mowbray, Leicestershire
IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!
Apr 02, 2026
Full time
IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!
Spectrum IT Recruitment
2nd Line Support Engineer
Spectrum IT Recruitment
2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st and 2nd Line support. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 02, 2026
Full time
2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st and 2nd Line support. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Som3
Service Desk Engineer
Som3 Northampton, Northamptonshire
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Apr 02, 2026
Full time
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
REED Talent Solutions
Naval Architect
REED Talent Solutions Bristol, Somerset
Job description for Naval Architect Are you a naval architect looking to work on cutting-edge defence projects? This is an exciting opportunity to join Defence Equipment and Support (DE&S), where you will play a pivotal role in delivering critical capabilities for the Royal Navy and Royal Fleet Auxiliary. You will be part of a dedicated team of engineers tackling unique technical challenges and introducing innovative methods and technologies to support naval operations. You will work within a specialist skills group and be assigned to high-profile projects based on organisational priorities and your development goals. These may involve ship acquisition or in service support, giving you exposure to a broad range of naval architecture assignments. You will shape and support whole ship design and operation, ensuring ships and small craft are integrated, safe, and able to meet demanding performance requirements. You'll apply your technical expertise across the acquisition lifecycle, managing risk, setting standards, and guiding both MOD teams and industry partners to deliver assured, compliant, and capable platforms. Depending on your background, you may work in areas such as concept design, ship structures, hydrodynamics, stability, ship repair and construction, survivability, small craft design, maritime escape and evacuation, or emergency response and salvage. Across these domains, your leadership, communication, and influencing skills will be essential to building strong relationships, sharing critical information, and securing successful outcomes. You may travel to sites across the UK and occasionally overseas, including visits to ships, shipyards, and dockyards. We offer flexible working arrangements, with an expectation of at least three days a week on site to support collaboration and team cohesion. During your initial weeks, additional time on site may be required as you get to know the team and environment. This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you've been recruited for. If it isn't obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn't obtained within 12 months. What you'll be doing Provide expert technical advice on ship structures, hydrostatics, and hydrodynamics, supporting design decisions and assurance processes. Identify and analyse complex technical hazards and project impacts, contribute to risk reduction measures, and ensure these are fully documented and understood. Apply legislation, policy, and standards to guarantee safety, security, environmental compliance, and interoperability across systems in a highly regulated environment. Produce and review technical documentation, models, layouts, and reports as part of assurance and acceptance activities. Collaborate closely with the Naval Authority and Technology Group (NATG) and Classification Societies to establish and maintain certification. Mentor and support the development of junior naval architects and entry-level talent. Person specification To be successful with your application, you'll need to show that you meet the following essential criteria: Lead Essential Criteria (Lead criterion) - Demonstrable wide-ranging depth and breadth experience of providing technical advice and leading the delivery of successful Naval Architecture outcomes Hold a Science, Technology, Engineering, and/or Mathematics based qualification at RQF Level 4 Belong to a relevant Professional body/institution related to your discipline, be professionally registered as either: Incorporated Engineer (IEng), or higher or Incorporated Marine Engineering (IMarEng), or higher Note: Alternatives to RQF listed above (which cover England, Wales, and Northern Ireland only), is the Scottish SCQF or international equivalent qualification backed up by a statement of comparability from UK ENIC. In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview: Core Behaviour 1: Making Effective Decisions CSBC 3 (1st) Core Behaviour 2: Delivering at Pace CSBC 3 Technical Competence 1: ECF_01 (1.3) Suitable Systems and Systems Thinking - Practitioner level Technical Competence 2: ECF_03 (3.3) Supportable Technical Solutions - Practitioner level Offered Benefits Alongside your salary of £46,400, Ministry of Defence contributes £13,442 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. 25 days' annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King's birthday Market-leading average employer pension contribution of 28.97% Annual performance-based bonus and recognition awards Access to specialist training and funded qualifications Support for progression Huge range of discounts Volunteering days Enhanced parental leave schemes Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you're looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you'll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.
Apr 02, 2026
Full time
Job description for Naval Architect Are you a naval architect looking to work on cutting-edge defence projects? This is an exciting opportunity to join Defence Equipment and Support (DE&S), where you will play a pivotal role in delivering critical capabilities for the Royal Navy and Royal Fleet Auxiliary. You will be part of a dedicated team of engineers tackling unique technical challenges and introducing innovative methods and technologies to support naval operations. You will work within a specialist skills group and be assigned to high-profile projects based on organisational priorities and your development goals. These may involve ship acquisition or in service support, giving you exposure to a broad range of naval architecture assignments. You will shape and support whole ship design and operation, ensuring ships and small craft are integrated, safe, and able to meet demanding performance requirements. You'll apply your technical expertise across the acquisition lifecycle, managing risk, setting standards, and guiding both MOD teams and industry partners to deliver assured, compliant, and capable platforms. Depending on your background, you may work in areas such as concept design, ship structures, hydrodynamics, stability, ship repair and construction, survivability, small craft design, maritime escape and evacuation, or emergency response and salvage. Across these domains, your leadership, communication, and influencing skills will be essential to building strong relationships, sharing critical information, and securing successful outcomes. You may travel to sites across the UK and occasionally overseas, including visits to ships, shipyards, and dockyards. We offer flexible working arrangements, with an expectation of at least three days a week on site to support collaboration and team cohesion. During your initial weeks, additional time on site may be required as you get to know the team and environment. This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you've been recruited for. If it isn't obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn't obtained within 12 months. What you'll be doing Provide expert technical advice on ship structures, hydrostatics, and hydrodynamics, supporting design decisions and assurance processes. Identify and analyse complex technical hazards and project impacts, contribute to risk reduction measures, and ensure these are fully documented and understood. Apply legislation, policy, and standards to guarantee safety, security, environmental compliance, and interoperability across systems in a highly regulated environment. Produce and review technical documentation, models, layouts, and reports as part of assurance and acceptance activities. Collaborate closely with the Naval Authority and Technology Group (NATG) and Classification Societies to establish and maintain certification. Mentor and support the development of junior naval architects and entry-level talent. Person specification To be successful with your application, you'll need to show that you meet the following essential criteria: Lead Essential Criteria (Lead criterion) - Demonstrable wide-ranging depth and breadth experience of providing technical advice and leading the delivery of successful Naval Architecture outcomes Hold a Science, Technology, Engineering, and/or Mathematics based qualification at RQF Level 4 Belong to a relevant Professional body/institution related to your discipline, be professionally registered as either: Incorporated Engineer (IEng), or higher or Incorporated Marine Engineering (IMarEng), or higher Note: Alternatives to RQF listed above (which cover England, Wales, and Northern Ireland only), is the Scottish SCQF or international equivalent qualification backed up by a statement of comparability from UK ENIC. In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview: Core Behaviour 1: Making Effective Decisions CSBC 3 (1st) Core Behaviour 2: Delivering at Pace CSBC 3 Technical Competence 1: ECF_01 (1.3) Suitable Systems and Systems Thinking - Practitioner level Technical Competence 2: ECF_03 (3.3) Supportable Technical Solutions - Practitioner level Offered Benefits Alongside your salary of £46,400, Ministry of Defence contributes £13,442 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. 25 days' annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King's birthday Market-leading average employer pension contribution of 28.97% Annual performance-based bonus and recognition awards Access to specialist training and funded qualifications Support for progression Huge range of discounts Volunteering days Enhanced parental leave schemes Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you're looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you'll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.
Surrey County Council
Road Safety Engineer
Surrey County Council Woking, Surrey
The starting salary for this position is £41,585 per annum based on 36 hours per week. If you care about making our roads safer and want to turn that passion into a meaningful career, this could be your next step. Join a team dedicated to reducing road deaths and injuries and improving safety for people walking and cycling across our communities. We're excited to announce two new opportunities for Road Safety Outside Schools Engineers to join our fantastic Road Safety & Schools Sustainable Travel Team as based at Victoria Gate, Woking. As a team we operate a hybrid style combining remote working with up to two days a week in the office to network with colleagues and attend team meetings. The role will also require you to attend site visits throughout the county of Surrey, which may include some evenings. This is a fixed term contract or secondment opportunity until 31st March 2027 . For internal candidates, please discuss with your current Line Manager before submitting your application. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Keeping children safe outside schools is one of Surrey's most frequently raised road safety concerns. To respond to this, Surrey County Council has developed the Road Safety Outside Schools (RSOS) process, which brings together our road safety and highways teams to assess school sites and provide detailed reports with practical recommendations. We have recently committed £2.5 million over the next five years to deliver these improvements. As a Road Safety Outside Schools Engineer, you will support the Senior Engineer in identifying, designing and managing the delivery of highway schemes emerging from RSOS reports. These could include improved crossing facilities, traffic calming measures, new cycle infrastructure, point closures, School Streets and other innovative interventions. You will join the Road Safety & Schools Sustainable Travel Team , working closely with colleagues to ensure that infrastructure changes align with school travel plans and our wider education and road safety programmes. Together, the team works to reduce road casualties, promote active travel, and help make walking and cycling to school safer and more attractive. Our work includes: Highway safety engineering and infrastructure improvements Partnership working with Surrey Police on traffic law enforcement (including safety cameras) Educational, training and promotional initiatives that build pedestrian and cycling confidence and encourage alternatives to car travel Many schemes and initiatives will require formal reports for Member approval. As this is a public facing role, strong communication skills are essential-you'll regularly meet with residents and elected Members, respond to enquiries, and present information clearly and confidently. You may also support wider road safety engineering activities, such as: Developing and implementing 20mph Speed Management Schemes Collision hotspot analysis and investigation Managing school flashing wigwag assets Building effective working relationships with Surrey Police and Highways & Transport colleagues Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience in identifying, developing and implementing highway improvement schemes Strong understanding of relevant principles, practices, and procedures relating to traffic management and road safety Ability to visit sites regularly within the whole of Surrey to attend meetings which will include some evenings Experience of working within the road safety, highway design field or significant engagement with the public for scheme delivery Able to communicate effectively with a range of internal and external teams/bodies and work to tight deadlines Surrey has both urban and rural areas and candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and you will be asked the following 3 questions: Please tell us about what has motivated you to apply for this role What do you think are the main barriers that prevent children and families from choosing active travel modes - such as walking, cycling, or scooting - to get to school, and how might these be addressed? Can you describe a time when you worked collaboratively with other teams, stakeholders, or partners to achieve a shared goal? What approaches did you use to ensure successful outcomes? The job advert closes at 23:59 on 5th April 2026 with in-person interviews provisionally to follow on the 16th & 17th April. If you are invited to interview, you will be asked to prepare and deliver a 15 minute presentation outlining the end to end process you would follow to implement an ANPR School Street in Surrey. Your presentation should cover the technical design, your approach to engaging key stakeholders, and the critical actions you believe are essential to ensuring the scheme's success. We look forward to receiving your application, please click on the apply online button below to submit. A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 02, 2026
Seasonal
The starting salary for this position is £41,585 per annum based on 36 hours per week. If you care about making our roads safer and want to turn that passion into a meaningful career, this could be your next step. Join a team dedicated to reducing road deaths and injuries and improving safety for people walking and cycling across our communities. We're excited to announce two new opportunities for Road Safety Outside Schools Engineers to join our fantastic Road Safety & Schools Sustainable Travel Team as based at Victoria Gate, Woking. As a team we operate a hybrid style combining remote working with up to two days a week in the office to network with colleagues and attend team meetings. The role will also require you to attend site visits throughout the county of Surrey, which may include some evenings. This is a fixed term contract or secondment opportunity until 31st March 2027 . For internal candidates, please discuss with your current Line Manager before submitting your application. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Keeping children safe outside schools is one of Surrey's most frequently raised road safety concerns. To respond to this, Surrey County Council has developed the Road Safety Outside Schools (RSOS) process, which brings together our road safety and highways teams to assess school sites and provide detailed reports with practical recommendations. We have recently committed £2.5 million over the next five years to deliver these improvements. As a Road Safety Outside Schools Engineer, you will support the Senior Engineer in identifying, designing and managing the delivery of highway schemes emerging from RSOS reports. These could include improved crossing facilities, traffic calming measures, new cycle infrastructure, point closures, School Streets and other innovative interventions. You will join the Road Safety & Schools Sustainable Travel Team , working closely with colleagues to ensure that infrastructure changes align with school travel plans and our wider education and road safety programmes. Together, the team works to reduce road casualties, promote active travel, and help make walking and cycling to school safer and more attractive. Our work includes: Highway safety engineering and infrastructure improvements Partnership working with Surrey Police on traffic law enforcement (including safety cameras) Educational, training and promotional initiatives that build pedestrian and cycling confidence and encourage alternatives to car travel Many schemes and initiatives will require formal reports for Member approval. As this is a public facing role, strong communication skills are essential-you'll regularly meet with residents and elected Members, respond to enquiries, and present information clearly and confidently. You may also support wider road safety engineering activities, such as: Developing and implementing 20mph Speed Management Schemes Collision hotspot analysis and investigation Managing school flashing wigwag assets Building effective working relationships with Surrey Police and Highways & Transport colleagues Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience in identifying, developing and implementing highway improvement schemes Strong understanding of relevant principles, practices, and procedures relating to traffic management and road safety Ability to visit sites regularly within the whole of Surrey to attend meetings which will include some evenings Experience of working within the road safety, highway design field or significant engagement with the public for scheme delivery Able to communicate effectively with a range of internal and external teams/bodies and work to tight deadlines Surrey has both urban and rural areas and candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and you will be asked the following 3 questions: Please tell us about what has motivated you to apply for this role What do you think are the main barriers that prevent children and families from choosing active travel modes - such as walking, cycling, or scooting - to get to school, and how might these be addressed? Can you describe a time when you worked collaboratively with other teams, stakeholders, or partners to achieve a shared goal? What approaches did you use to ensure successful outcomes? The job advert closes at 23:59 on 5th April 2026 with in-person interviews provisionally to follow on the 16th & 17th April. If you are invited to interview, you will be asked to prepare and deliver a 15 minute presentation outlining the end to end process you would follow to implement an ANPR School Street in Surrey. Your presentation should cover the technical design, your approach to engaging key stakeholders, and the critical actions you believe are essential to ensuring the scheme's success. We look forward to receiving your application, please click on the apply online button below to submit. A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Surrey County Council
Highways Customer Officer
Surrey County Council
This role has a starting salary of 33,552 per annum based on a 36-hour working week. We are excited to be hiring a new Highways Customer Officer to join our fantastic team. The team has central base in Merrow (Guildford) currently but as a Highways Customer Officer you will be required to work across the entire county and your contract will be countywide. We will as part of Local Government Reorganisation and Devolution split to new locations in the East and West Surrey Councils in late April 27. A vehicle (manual gearbox) is provided for work only use. You will also be required to work from local offices, it is likely you will work from home one day per week therefore hybrid working is applicable. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team You will be one of a team of 12 Highways Customer Officers along with two Senior Highways Customer Officers. The team has a vast range of prior skills, experience and positions to their current role. The team has been being created since November 2021 and has a can-do proactive attitude. We deliver in the region of 1mil of works following customer enquiries and receive more than 10,000 public requests for service on the highway each year as a team. Your day will be a mixture of raising on site highway safety defects such as potholes and damage to the highway. You will also meet with residents daily for other functions such as highway license applications. You will inspect matters reported regarding vegetation obstructions and encroachments on a daily basis with our interest being to keep the highway safe and for residents and users to be able to pass safely and use the highway safely. About the Role We are looking for a Highways Customer Officer (HCO) who will undertake a range of highway related works, including going out in response to customer calls for service daily you will have proactive conversations with Surrey residents and key stakeholders daily. Enquiries may involve conducting site suitability surveys for vehicle crossovers, tree and shrub concerns, or other highway issues such as defect and highway safety inspections. HCOs are responsible for managing their own workloads and ensuring customer response times are met. Work will include a mixture of office work and visits to sites and customers throughout the year. The work split is likely around 75% out on site and 25% office/home based. You will be required to work in an open office environment on a weekly basis to ensure close relationships and working bonds are maintained with other service teams. Shortlisting Criteria This job is suited to a huge variety of past careers, as examples we have HCO's who were previous armed forces personnel, emergency service workers, lectures, hospitality managers, telecoms engineers, engineers, customer service officers, civil enforcement officers etc. In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A good standard of spoken communication and personal presentation, and be able to have robust and sometimes difficult conversations face to face with customers A good working knowledge and ability to use IT equipment and Microsoft Office suite such as Word, Excel, Outlook A working knowledge and interest or experience in Highway Works Experience of providing excellent customer service, both remotely and in a face-to-face environment Ability to manage workloads and deal with conflicting priorities A full UK manual driving license and a willingness to travel around the county, when necessary, a vehicle will be provided for these journeys and left at your place of work overnight To apply, we request that you submit a CV and you will be asked the following four questions: What is your specific highway working experience? What makes you want to be a public facing Officer, why do you feel this role is for you? How do you manage your priorities and competing demands at work or home? Please provide a bullet point list of who you feel key stakeholders will be for this role. The job advert closes at 23:59 on 22.04.2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 02, 2026
Full time
This role has a starting salary of 33,552 per annum based on a 36-hour working week. We are excited to be hiring a new Highways Customer Officer to join our fantastic team. The team has central base in Merrow (Guildford) currently but as a Highways Customer Officer you will be required to work across the entire county and your contract will be countywide. We will as part of Local Government Reorganisation and Devolution split to new locations in the East and West Surrey Councils in late April 27. A vehicle (manual gearbox) is provided for work only use. You will also be required to work from local offices, it is likely you will work from home one day per week therefore hybrid working is applicable. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team You will be one of a team of 12 Highways Customer Officers along with two Senior Highways Customer Officers. The team has a vast range of prior skills, experience and positions to their current role. The team has been being created since November 2021 and has a can-do proactive attitude. We deliver in the region of 1mil of works following customer enquiries and receive more than 10,000 public requests for service on the highway each year as a team. Your day will be a mixture of raising on site highway safety defects such as potholes and damage to the highway. You will also meet with residents daily for other functions such as highway license applications. You will inspect matters reported regarding vegetation obstructions and encroachments on a daily basis with our interest being to keep the highway safe and for residents and users to be able to pass safely and use the highway safely. About the Role We are looking for a Highways Customer Officer (HCO) who will undertake a range of highway related works, including going out in response to customer calls for service daily you will have proactive conversations with Surrey residents and key stakeholders daily. Enquiries may involve conducting site suitability surveys for vehicle crossovers, tree and shrub concerns, or other highway issues such as defect and highway safety inspections. HCOs are responsible for managing their own workloads and ensuring customer response times are met. Work will include a mixture of office work and visits to sites and customers throughout the year. The work split is likely around 75% out on site and 25% office/home based. You will be required to work in an open office environment on a weekly basis to ensure close relationships and working bonds are maintained with other service teams. Shortlisting Criteria This job is suited to a huge variety of past careers, as examples we have HCO's who were previous armed forces personnel, emergency service workers, lectures, hospitality managers, telecoms engineers, engineers, customer service officers, civil enforcement officers etc. In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A good standard of spoken communication and personal presentation, and be able to have robust and sometimes difficult conversations face to face with customers A good working knowledge and ability to use IT equipment and Microsoft Office suite such as Word, Excel, Outlook A working knowledge and interest or experience in Highway Works Experience of providing excellent customer service, both remotely and in a face-to-face environment Ability to manage workloads and deal with conflicting priorities A full UK manual driving license and a willingness to travel around the county, when necessary, a vehicle will be provided for these journeys and left at your place of work overnight To apply, we request that you submit a CV and you will be asked the following four questions: What is your specific highway working experience? What makes you want to be a public facing Officer, why do you feel this role is for you? How do you manage your priorities and competing demands at work or home? Please provide a bullet point list of who you feel key stakeholders will be for this role. The job advert closes at 23:59 on 22.04.2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Futura Design
Senior Integration Engineer
Futura Design Gaydon, Warwickshire
Our OEM Client based in Gaydon, is searching for a Senior Integration Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Key Accountabilities and Responsibilities: Verification and Validation - Design and develop system integration test cases. Managing test assets such as HIL, VITAL rigs, and prototype vehicles. Integration and harmonisation of Visibility Systems into the wider vehicle System of Systems. Lead and collaborate in cross-functional technical reviews of systems. Issue resolution and objective data analysis. Adhere to the defined systems engineering process. Supporting team members and stakeholders in understanding Systems Engineering methodology. Undertake any other work as directed by their line manager in connection with their job as may be requested. Essential Skills Required: Effective communicator with the ability to convey complex information clearly and concisely. Experience at all stages of the Systems V cycle, ideally System and Sub-System. Expertise generating robust and comprehensive test cases from requirements. D-Space rig operation. Proven understanding of automotive networking, diagnostics and fault handling techniques, and related system development tools (CANalyzer, ASL, CANape, etc.). Fault Tree Analysis. Experience of safety critical systems and software, including standards such as ISO26262, IEC61508 or similar. Desirable Skills Requested: Experience in applying Systems Engineering and in solving complex technical issues. Experience in Dassault toolsets including CATIA 3Dx, TRM, and Magic Systems of Systems Architect. Experience in Matlab Simulink. Experienced at performing system decomposition. Education Required: Engineering degree.
Apr 02, 2026
Contractor
Our OEM Client based in Gaydon, is searching for a Senior Integration Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Key Accountabilities and Responsibilities: Verification and Validation - Design and develop system integration test cases. Managing test assets such as HIL, VITAL rigs, and prototype vehicles. Integration and harmonisation of Visibility Systems into the wider vehicle System of Systems. Lead and collaborate in cross-functional technical reviews of systems. Issue resolution and objective data analysis. Adhere to the defined systems engineering process. Supporting team members and stakeholders in understanding Systems Engineering methodology. Undertake any other work as directed by their line manager in connection with their job as may be requested. Essential Skills Required: Effective communicator with the ability to convey complex information clearly and concisely. Experience at all stages of the Systems V cycle, ideally System and Sub-System. Expertise generating robust and comprehensive test cases from requirements. D-Space rig operation. Proven understanding of automotive networking, diagnostics and fault handling techniques, and related system development tools (CANalyzer, ASL, CANape, etc.). Fault Tree Analysis. Experience of safety critical systems and software, including standards such as ISO26262, IEC61508 or similar. Desirable Skills Requested: Experience in applying Systems Engineering and in solving complex technical issues. Experience in Dassault toolsets including CATIA 3Dx, TRM, and Magic Systems of Systems Architect. Experience in Matlab Simulink. Experienced at performing system decomposition. Education Required: Engineering degree.
Futura Design
Project Administrator
Futura Design Gaydon, Warwickshire
Our OEM Client based in Gaydon, is searching for a Project Administrator to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour. The Opportunity: Secretary/Administrative Assistant work is focused on supporting individuals, small teams or departments (vs. the entire office). This role supports the Factory Manager and Vehicle Platform Tech Centre, by managing ED&T and the day-to-day operations. The role will be required to know both sides of the Overheads & ED&T but will specialise in a day-to-day specific area of ED&T (Engineering Design & Test). With Engineering wide exposure, this role will provide an excellent customer experience to internal and/or external customers at all levels of the business. The team will ensure deadlines and objectives are met, and budget is spent in a controlled manner whilst ensuring the department meets its objectives. You ll be responsible for coordinating and manage ED&T processes across the Vehicle Platform Engineering function. Collaborating with Vehicle Platform teams to gather required data, raise purchase orders, track expenditure, and provide accurate cost status reporting. Deliver process coaching and ensure strong governance, supporting teams to raise orders promptly and in line with requirements. Act as the first point of contact for resolving process issues and ensuring alignment between Engineering and Finance functions. Support meetings by preparing materials, capturing actions, providing feedback, and ensuring all systems and documentation remain up to date Always ready to offer guidance and direction to our engineers and senior leadership team. The role will cover business administration tasks within : ED&T analysis; Accruals and Shopping Carts End to End Process (SAP); Supporting the business planner for weekly financial meetings. Skills Required: Strong written and verbal communication skills, with the ability to work effectively as part of a diverse team; excellent interpersonal skills are essential. Self-motivated and able to work to a high standard with minimal supervision. Proven ability to prioritise workload, managing multiple tasks simultaneously while maintaining strong attention to detail under tight deadlines. Customer facing experience, with the capability to support multiple stakeholders and balance competing demands. Confident user of Microsoft Office applications, particularly Excel and PowerPoint. Additional Information: Hybrid working is available.
Apr 02, 2026
Contractor
Our OEM Client based in Gaydon, is searching for a Project Administrator to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour. The Opportunity: Secretary/Administrative Assistant work is focused on supporting individuals, small teams or departments (vs. the entire office). This role supports the Factory Manager and Vehicle Platform Tech Centre, by managing ED&T and the day-to-day operations. The role will be required to know both sides of the Overheads & ED&T but will specialise in a day-to-day specific area of ED&T (Engineering Design & Test). With Engineering wide exposure, this role will provide an excellent customer experience to internal and/or external customers at all levels of the business. The team will ensure deadlines and objectives are met, and budget is spent in a controlled manner whilst ensuring the department meets its objectives. You ll be responsible for coordinating and manage ED&T processes across the Vehicle Platform Engineering function. Collaborating with Vehicle Platform teams to gather required data, raise purchase orders, track expenditure, and provide accurate cost status reporting. Deliver process coaching and ensure strong governance, supporting teams to raise orders promptly and in line with requirements. Act as the first point of contact for resolving process issues and ensuring alignment between Engineering and Finance functions. Support meetings by preparing materials, capturing actions, providing feedback, and ensuring all systems and documentation remain up to date Always ready to offer guidance and direction to our engineers and senior leadership team. The role will cover business administration tasks within : ED&T analysis; Accruals and Shopping Carts End to End Process (SAP); Supporting the business planner for weekly financial meetings. Skills Required: Strong written and verbal communication skills, with the ability to work effectively as part of a diverse team; excellent interpersonal skills are essential. Self-motivated and able to work to a high standard with minimal supervision. Proven ability to prioritise workload, managing multiple tasks simultaneously while maintaining strong attention to detail under tight deadlines. Customer facing experience, with the capability to support multiple stakeholders and balance competing demands. Confident user of Microsoft Office applications, particularly Excel and PowerPoint. Additional Information: Hybrid working is available.
Technical Futures Ltd
Embedded Software Engineer
Technical Futures Ltd Great Chesterford, Essex
An Embedded Software Engineer with experience across both Embedded Linux and Real-Time C/C++ development will bring their broad skills to a thriving Technical Consultancy where you ll contribute to the design and build of embedded systems across a wide range of applications. With a strong academic background, you ll work closely with multidisciplinary engineering teams to support a range projects, whilst liaising closely with customers to find solutions to problems across defence, industrial and medical markets. The ideal Embedded Software Engineer should possess the following: Minimum of 1st / 2.1 Bachelors / Masters Degree in an Engineering discipline. Commercial Embedded Linux development experience involving Yocto including knowledge of device trees, user-space and kernel-space and SoC platforms. Commercial Real-Time C/C++ development skills. Experience of at least one high level languages such as Python or C#. Experience of working at the boundary between electronics and software. Good customer facing experience with a desire to work within a Consultancy environment. A competitive salary will be offered depending on your level of experience with Hybrid working (normally 3 days office / 2 WFH), Company Bonus, private Healthcare, generous Pension scheme and much more. Due to the nature of some projects, you should be eligible for basic level UK Security Clearance.
Apr 02, 2026
Full time
An Embedded Software Engineer with experience across both Embedded Linux and Real-Time C/C++ development will bring their broad skills to a thriving Technical Consultancy where you ll contribute to the design and build of embedded systems across a wide range of applications. With a strong academic background, you ll work closely with multidisciplinary engineering teams to support a range projects, whilst liaising closely with customers to find solutions to problems across defence, industrial and medical markets. The ideal Embedded Software Engineer should possess the following: Minimum of 1st / 2.1 Bachelors / Masters Degree in an Engineering discipline. Commercial Embedded Linux development experience involving Yocto including knowledge of device trees, user-space and kernel-space and SoC platforms. Commercial Real-Time C/C++ development skills. Experience of at least one high level languages such as Python or C#. Experience of working at the boundary between electronics and software. Good customer facing experience with a desire to work within a Consultancy environment. A competitive salary will be offered depending on your level of experience with Hybrid working (normally 3 days office / 2 WFH), Company Bonus, private Healthcare, generous Pension scheme and much more. Due to the nature of some projects, you should be eligible for basic level UK Security Clearance.
Technical Futures Ltd
Embedded Linux Engineer
Technical Futures Ltd Great Chesterford, Essex
An Embedded Linux Engineer with experience across both Embedded Linux and Real-Time C/C++ development will bring their broad skills to a thriving Technical Consultancy where you ll contribute to the design and build of embedded systems across a wide range of applications. With a strong academic background, you ll work closely with multidisciplinary engineering teams to support a range projects, whilst liaising closely with customers to find solutions to problems across defence, industrial and medical markets. The ideal Embedded Linux Engineer should possess the following: Minimum of 1st / 2.1 Bachelors / Masters Degree in an Engineering discipline. Commercial Embedded Linux development experience involving Yocto including knowledge of device trees, user-space and kernel-space and SoC platforms. Commercial Real-Time C/C++ development skills. Experience of at least one high level languages such as Python or C#. Experience of working at the boundary between electronics and software. Good customer facing experience with a desire to work within a Consultancy environment. A competitive salary will be offered to the successful Embedded Linux Engineer depending on your level of experience with Hybrid working (normally 3 days office / 2 WFH), Company Bonus, private Healthcare, Life Assurance, generous Pension scheme (employer 10% / employee minimum 5%), car lease scheme, long service awards and more. Due to the nature of some projects, you must be eligible for basic level UK Security Clearance.
Apr 02, 2026
Full time
An Embedded Linux Engineer with experience across both Embedded Linux and Real-Time C/C++ development will bring their broad skills to a thriving Technical Consultancy where you ll contribute to the design and build of embedded systems across a wide range of applications. With a strong academic background, you ll work closely with multidisciplinary engineering teams to support a range projects, whilst liaising closely with customers to find solutions to problems across defence, industrial and medical markets. The ideal Embedded Linux Engineer should possess the following: Minimum of 1st / 2.1 Bachelors / Masters Degree in an Engineering discipline. Commercial Embedded Linux development experience involving Yocto including knowledge of device trees, user-space and kernel-space and SoC platforms. Commercial Real-Time C/C++ development skills. Experience of at least one high level languages such as Python or C#. Experience of working at the boundary between electronics and software. Good customer facing experience with a desire to work within a Consultancy environment. A competitive salary will be offered to the successful Embedded Linux Engineer depending on your level of experience with Hybrid working (normally 3 days office / 2 WFH), Company Bonus, private Healthcare, Life Assurance, generous Pension scheme (employer 10% / employee minimum 5%), car lease scheme, long service awards and more. Due to the nature of some projects, you must be eligible for basic level UK Security Clearance.
GreatFind Recruitment
Service Desk Engineer
GreatFind Recruitment Cambridge, Cambridgeshire
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You'll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance. As a Service Desk Engineer , you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues. Key Responsibilities Deliver 1st line IT support across desktops, laptops, and mobile devices Act as the first point of contact for technical queries and incidents Install, configure, and support Microsoft 365 and Intune Manage users, permissions, and passwords via Active Directory Troubleshoot hardware, software, and basic network issues Support AV equipment including projectors and presentation systems Maintain accurate documentation (user guides, asset registers, procedures) Assist with IT projects and continuous improvement initiatives Proactively identify and resolve recurring technical issues About You You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role. Skills & Experience Experience in a Service Desk / IT Support role Strong knowledge of Windows OS and PC hardware Experience with Microsoft 365 and Intune Working knowledge of Active Directory Understanding of basic networking (connectivity, troubleshooting) Experience supporting AV equipment (desirable) Strong problem-solving and organisational skills Excellent communication and stakeholder engagement Ability to work independently and within a team Full driving licence / willingness to travel between local sites Why Apply? This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance. If you're a Service Desk Engineer looking to take the next step in your career, apply today.
Apr 02, 2026
Full time
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You'll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance. As a Service Desk Engineer , you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues. Key Responsibilities Deliver 1st line IT support across desktops, laptops, and mobile devices Act as the first point of contact for technical queries and incidents Install, configure, and support Microsoft 365 and Intune Manage users, permissions, and passwords via Active Directory Troubleshoot hardware, software, and basic network issues Support AV equipment including projectors and presentation systems Maintain accurate documentation (user guides, asset registers, procedures) Assist with IT projects and continuous improvement initiatives Proactively identify and resolve recurring technical issues About You You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role. Skills & Experience Experience in a Service Desk / IT Support role Strong knowledge of Windows OS and PC hardware Experience with Microsoft 365 and Intune Working knowledge of Active Directory Understanding of basic networking (connectivity, troubleshooting) Experience supporting AV equipment (desirable) Strong problem-solving and organisational skills Excellent communication and stakeholder engagement Ability to work independently and within a team Full driving licence / willingness to travel between local sites Why Apply? This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance. If you're a Service Desk Engineer looking to take the next step in your career, apply today.
Lorien
Application Support Engineer (SQL) - Edinburgh/Glasgow - 26-30K
Lorien
Application Support Engineer (SQL) - Edinburgh/Glasgow - 26-30K + Bonus Largely Remote/Hybrid: Central Glasgow or Central Edinburgh - Shift patterns and onsite balance below Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 02, 2026
Full time
Application Support Engineer (SQL) - Edinburgh/Glasgow - 26-30K + Bonus Largely Remote/Hybrid: Central Glasgow or Central Edinburgh - Shift patterns and onsite balance below Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Integral Recruitment Ltd
1st Line Support Technician
Integral Recruitment Ltd
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Apr 02, 2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Littlefish
IT Service Desk Engineer (Multilingual - English & French)
Littlefish Nottingham, Nottinghamshire
Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English & French) Work location: Nottingham (Hybrid) Salary: Up to: £29,625 Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support to our contract customers. What you'll be doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and Servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're looking for: We need a candidate with: Fluency in English & French is required - this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a focus on problem-solving and communication. What we can offer you: Referral Bonus - Earn £1000 when you refer a friend to join us! Endless Learning - Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals. Healthcare Cash Plan - Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services. Casual Dress Policy - Come as you are. Company Pension Scheme - Plan for the future while living in the present. Social Events - From team outings to company-wide celebrations, we know how to have fun! 25 Days Annual Leave + Public Holidays - More time to relax and recharge. Purchase & Sale of Annual Leave - Need extra days off? We've got you covered. Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a prefer not to say').
Apr 02, 2026
Full time
Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English & French) Work location: Nottingham (Hybrid) Salary: Up to: £29,625 Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support to our contract customers. What you'll be doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and Servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're looking for: We need a candidate with: Fluency in English & French is required - this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a focus on problem-solving and communication. What we can offer you: Referral Bonus - Earn £1000 when you refer a friend to join us! Endless Learning - Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals. Healthcare Cash Plan - Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services. Casual Dress Policy - Come as you are. Company Pension Scheme - Plan for the future while living in the present. Social Events - From team outings to company-wide celebrations, we know how to have fun! 25 Days Annual Leave + Public Holidays - More time to relax and recharge. Purchase & Sale of Annual Leave - Need extra days off? We've got you covered. Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a prefer not to say').
Advanced Resource Managers Limited
Rolling Stock Project Engineer
Advanced Resource Managers Limited
Job Title: Rolling Stock Project Engineer - Multi Discipline Location: Central London (with UK and occasional international travel) Rate: £475 per day (inside IR35) Contract Duration: Until 31st December 2025 (potential extension) Overview An opportunity has arisen for a Multi-Disciplinary Rolling Stock Project Engineer to join a major urban rail organisation's Fleet Heavy Overhaul Engineering team. The role will support the delivery of safe, compliant, and efficient rolling stock overhaul engineering activities, working across multiple disciplines within a complex rail environment. You will contribute to technical delivery, engineering assurance, and stakeholder coordination across overhaul projects. This position is based in Central London, with occasional travel within the UK and internationally to support project delivery. Key Responsibilities Lead and support engineering activities within rolling stock overhaul programmes. Produce and review technical documentation and engineering reports. Analyse complex technical data and provide recommendations to senior stakeholders. Coordinate engineering resources and support multidisciplinary project teams. Ensure compliance with railway standards, safety legislation, and operational requirements. Build effective relationships with internal and external stakeholders. Support testing, manufacturing, and operational aspects of rolling stock systems. Mentor junior engineers where required. Requirements Strong understanding of engineering principles and railway safety regulations. Experience working with rail vehicle systems, ideally within complex rail environments. Experience reviewing and producing technical engineering documentation. Knowledge of railway standards, maintenance, and overhaul practices. Strong communication and stakeholder management skills. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, SharePoint). Experience with MS Project or Power BI would be beneficial. Qualifications Engineering Degree or equivalent experience. Chartered Engineer status or equivalent level of professional experience. We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on or email your CV and covering letter to . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 01, 2026
Contractor
Job Title: Rolling Stock Project Engineer - Multi Discipline Location: Central London (with UK and occasional international travel) Rate: £475 per day (inside IR35) Contract Duration: Until 31st December 2025 (potential extension) Overview An opportunity has arisen for a Multi-Disciplinary Rolling Stock Project Engineer to join a major urban rail organisation's Fleet Heavy Overhaul Engineering team. The role will support the delivery of safe, compliant, and efficient rolling stock overhaul engineering activities, working across multiple disciplines within a complex rail environment. You will contribute to technical delivery, engineering assurance, and stakeholder coordination across overhaul projects. This position is based in Central London, with occasional travel within the UK and internationally to support project delivery. Key Responsibilities Lead and support engineering activities within rolling stock overhaul programmes. Produce and review technical documentation and engineering reports. Analyse complex technical data and provide recommendations to senior stakeholders. Coordinate engineering resources and support multidisciplinary project teams. Ensure compliance with railway standards, safety legislation, and operational requirements. Build effective relationships with internal and external stakeholders. Support testing, manufacturing, and operational aspects of rolling stock systems. Mentor junior engineers where required. Requirements Strong understanding of engineering principles and railway safety regulations. Experience working with rail vehicle systems, ideally within complex rail environments. Experience reviewing and producing technical engineering documentation. Knowledge of railway standards, maintenance, and overhaul practices. Strong communication and stakeholder management skills. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, SharePoint). Experience with MS Project or Power BI would be beneficial. Qualifications Engineering Degree or equivalent experience. Chartered Engineer status or equivalent level of professional experience. We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on or email your CV and covering letter to . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apogee Corporation
Service Desk Engineer (1st Line / Entry-level IT Support)
Apogee Corporation Maidstone, Kent
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILS We are looking for a Service Desk Engineer who enjoys helping people, solving problems, and being the calm, capable first point of contact when IT issues arise. Whether you are early in your IT career or building on existing support experience, this role offers the chance to develop in a fast-paced, supportive environment. What You Will Do Act as the first point of contact for IT incidents and service requests via phone, email, and portal Log, categorise, and prioritise tickets accurately using FreshService Resolve issues at first contact where possible, escalating when needed Take ownership of tickets through to resolution within SLA targets Support Windows 11, end-user devices, and common applications Set up hardware including laptops, monitors, and peripherals Manage user accounts and access in Active Directory and Microsoft Entra ID Support tools such as Microsoft Teams Monitor ticket queues and alerts to maintain service quality A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED A genuine interest in IT and a desire to build a career in support Basic understanding of IT support environments or helpdesk processes Familiarity with Windows and everyday technology Strong communication skills and a user-focused mindset Ability to prioritise and stay organised in a busy environment Calm, logical problem-solving approach We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third-party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact . For more information please refer to
Apr 01, 2026
Full time
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILS We are looking for a Service Desk Engineer who enjoys helping people, solving problems, and being the calm, capable first point of contact when IT issues arise. Whether you are early in your IT career or building on existing support experience, this role offers the chance to develop in a fast-paced, supportive environment. What You Will Do Act as the first point of contact for IT incidents and service requests via phone, email, and portal Log, categorise, and prioritise tickets accurately using FreshService Resolve issues at first contact where possible, escalating when needed Take ownership of tickets through to resolution within SLA targets Support Windows 11, end-user devices, and common applications Set up hardware including laptops, monitors, and peripherals Manage user accounts and access in Active Directory and Microsoft Entra ID Support tools such as Microsoft Teams Monitor ticket queues and alerts to maintain service quality A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED A genuine interest in IT and a desire to build a career in support Basic understanding of IT support environments or helpdesk processes Familiarity with Windows and everyday technology Strong communication skills and a user-focused mindset Ability to prioritise and stay organised in a busy environment Calm, logical problem-solving approach We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted by Contxt, you agree that Contxt may process your name, email, LinkedIn, and any text you type or speak for recruitment purposes. A secure third-party service may convert speech to text and text to speech as part of delivering the AI experience. Your data is stored in Ireland and the US with GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please contact . For more information please refer to
Client Server
Client Success Manager SaaS
Client Server
Client Success Manager (SaaS) London / WFH to £45k Opportunity to progress your career and take ownership at a scaling tech AI software company that provides solutions for facilities management services. As a Client Success Manager you will be the first point of contact for clients, whether it's support for a bug or request for a new feature, understanding what they need, translating messy or ambiguous requests into something actionable and making sure nothing falls through the gaps between the customer, sales team and delivery. You'll take ownership of 1st line support, triage inbound requests and resolve or escalate to the development team; you'll also support the onboarding of new customers and identify upsell opportunities, playing an active role in progressing them, with commission on what you close. Location / WFH: There's a remote first policy so you can work from home on a fulltime basis with the caveat that you'll meet up with the team in London once a month (expenses paid); there's also flexible working hours (with a 10am stand-up). About you: You are degree educated, having achieved a 2.1 or above You have experience in a client facing, support role You have a good understanding of SaaS, you don't need to be technical but able to engage with product engineering teams Your disciplined and self motivated You're collaborative and pragmatic with excellent communication and client facing skills What's in it for you: Salary to £45k Remote working (x1 day in London a month) Pension Healthcare Apply now to find out more about this Client Success Manager (SaaS) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Apr 01, 2026
Full time
Client Success Manager (SaaS) London / WFH to £45k Opportunity to progress your career and take ownership at a scaling tech AI software company that provides solutions for facilities management services. As a Client Success Manager you will be the first point of contact for clients, whether it's support for a bug or request for a new feature, understanding what they need, translating messy or ambiguous requests into something actionable and making sure nothing falls through the gaps between the customer, sales team and delivery. You'll take ownership of 1st line support, triage inbound requests and resolve or escalate to the development team; you'll also support the onboarding of new customers and identify upsell opportunities, playing an active role in progressing them, with commission on what you close. Location / WFH: There's a remote first policy so you can work from home on a fulltime basis with the caveat that you'll meet up with the team in London once a month (expenses paid); there's also flexible working hours (with a 10am stand-up). About you: You are degree educated, having achieved a 2.1 or above You have experience in a client facing, support role You have a good understanding of SaaS, you don't need to be technical but able to engage with product engineering teams Your disciplined and self motivated You're collaborative and pragmatic with excellent communication and client facing skills What's in it for you: Salary to £45k Remote working (x1 day in London a month) Pension Healthcare Apply now to find out more about this Client Success Manager (SaaS) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Experis
Loyalty Proposition Manager - Strategy Consultant
Experis
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 750 - 900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Apr 01, 2026
Contractor
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 750 - 900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Proactive Appointments
Technical Support Analyst
Proactive Appointments Liverpool, Merseyside
2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annum Proactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre. This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role: Provide 2nd line support, handling escalations from 1st line teams Diagnose and resolve a wide range of technical issues across user devices and systems Support and administer Microsoft 365 services Manage and maintain Windows 11 environments Utilise Intune for device management and configuration Administer Active Directory (user accounts, permissions, group policies) Support Azure-based infrastructure (essential) Work closely with wider IT teams to ensure efficient service delivery Maintain accurate documentation and contribute to process improvements Key Requirements: Proven experience in a 2nd line support role Strong technical knowledge of Microsoft 365 and Windows 11 Experience with Intune and device management Solid Active Directory administration skills Essential: Hands-on experience with Microsoft Azure Strong troubleshooting and analytical skills Excellent communication and customer-facing abilities Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 01, 2026
Full time
2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annum Proactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre. This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role: Provide 2nd line support, handling escalations from 1st line teams Diagnose and resolve a wide range of technical issues across user devices and systems Support and administer Microsoft 365 services Manage and maintain Windows 11 environments Utilise Intune for device management and configuration Administer Active Directory (user accounts, permissions, group policies) Support Azure-based infrastructure (essential) Work closely with wider IT teams to ensure efficient service delivery Maintain accurate documentation and contribute to process improvements Key Requirements: Proven experience in a 2nd line support role Strong technical knowledge of Microsoft 365 and Windows 11 Experience with Intune and device management Solid Active Directory administration skills Essential: Hands-on experience with Microsoft Azure Strong troubleshooting and analytical skills Excellent communication and customer-facing abilities Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Michael Page
1st/2nd Line IT Support Engineer
Michael Page City, Birmingham
The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service. Client Details This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions and support services. The company values technical expertise and aims to deliver tailored services to its clients. Description Provide first and second-line IT support to internal and external users. Diagnose and resolve hardware, software, and network issues efficiently. Log and manage service requests using the company's ticketing system. Support the installation, configuration, and maintenance of IT equipment. Escalate complex technical issues to higher-level support when required. Assist in maintaining system documentation and user guides. Deliver remote and on-site IT support as necessary. Contribute to improving IT processes and customer satisfaction. Profile A successful 1st/2nd Line IT Support Engineer should have: Experience in troubleshooting and resolving technical issues in a support role. Familiarity with operating systems, network configurations, and IT hardware. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal abilities. A willingness to learn and adapt to new technologies. Relevant IT certifications or equivalent technical knowledge. Job Offer Competitive salary ranging from 28,000 to 29,000 per annum. Hybrid working arrangement for improved work-life balance - 2 WFH days per week. Permanent position within a supportive and professional environment. Opportunity to work in the Technology & Telecoms industry in Birmingham. Excellent progression/development opportunities. If you are passionate about IT support and are seeking a fulfilling role in Birmingham, apply now to join a team that values your skills and expertise.
Apr 01, 2026
Full time
The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service. Client Details This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions and support services. The company values technical expertise and aims to deliver tailored services to its clients. Description Provide first and second-line IT support to internal and external users. Diagnose and resolve hardware, software, and network issues efficiently. Log and manage service requests using the company's ticketing system. Support the installation, configuration, and maintenance of IT equipment. Escalate complex technical issues to higher-level support when required. Assist in maintaining system documentation and user guides. Deliver remote and on-site IT support as necessary. Contribute to improving IT processes and customer satisfaction. Profile A successful 1st/2nd Line IT Support Engineer should have: Experience in troubleshooting and resolving technical issues in a support role. Familiarity with operating systems, network configurations, and IT hardware. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal abilities. A willingness to learn and adapt to new technologies. Relevant IT certifications or equivalent technical knowledge. Job Offer Competitive salary ranging from 28,000 to 29,000 per annum. Hybrid working arrangement for improved work-life balance - 2 WFH days per week. Permanent position within a supportive and professional environment. Opportunity to work in the Technology & Telecoms industry in Birmingham. Excellent progression/development opportunities. If you are passionate about IT support and are seeking a fulfilling role in Birmingham, apply now to join a team that values your skills and expertise.

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