74 jobs found

About The Role Porsche Centre Solihull have a fantastic opportunity for a Bodyshop Supervisor to join our team! As a Sytner Bodyshop Supervisor, you will manage the flow of repairs through our brand new on-site Bodyshop, allocating work to the most suitable technician and ensuring that high quality workmanship and adherence to agreed timescales take priority. You will lead and supervise our team of Bodyshop technicians on a day-to-day basis, motivating them to strive for the best results and helping to co-ordinate logistics to keep work flowing smoothly. You will liaise with the front of house team to ensure the customer is kept up to date and ensure that the correct processes are followed for the range of work we undertake, which includes internal preparation of Approved Used Cars, insurance repairs, and cosmetic retail work, including alloy wheel refurbishment. You will need a keen eye for health & safety and will take the lead in ensuring that our equipment is maintained in great condition and that the body shop is kept clean and tidy, also ensure that repairs are completed within agreed timescales. You will report to the Aftersales Manager. About You Previous experience in a Bodyshop/SMART repair role is required. We are looking for someone who is a great communicator, a motivating leadership presence, energetic and able to operate efficiently in a fast-paced environment, whilst showing genuine care for colleagues and customers and striving to hit sales targets. If you take pride in your standards, can manage your time effectively, enjoy being part of a busy team and take satisfaction from achieving goals, this could be the role for you. We welcome applications from experienced Bodyshop Controllers and Supervisors but equally would consider VDAs with strong leadership and organisational skills along with accurate administration and an eye for detail and can provide a long-term training and development plan to help you fulfil your career ambitions. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Aftersales Manager Location:Southampton Salary: up to £55,000 plus bonus, OTE up to £70,000 + Car Hours: Monday - Friday, 8am - 6pm Ref:29878 We are currently recruiting for an experienced Aftersales Manager for our clients main dealer site in theSouthampton area click apply for full job details

Aftersales Manager BMW Reading Want to be the best you can be? It's what drives us too. Working in our aftersales department as an Aftersales Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers click apply for full job details

Business Development Manager - UK Wide (Remote / Field-Based) Salary: 40,000 - 60,000+ DOE + Uncapped Bonus/Commission Location: UK Wide (Remote / Field-Based) Job Type: Full-Time, Permanent A leading UK provider of industrial ice machine solutions is seeking a driven and ambitious Business Development Manager to support continued national growth. The business supplies high-quality industrial flake, chip, and sub-cooled ice machines into the food processing and manufacturing sectors, with a strong footprint across the UK, Europe, and the USA. This is a fantastic opportunity to join a well-established organisation with an excellent reputation for engineering quality and aftersales support. Due to sustained expansion, the company is now looking to strengthen its UK sales capability. Key Responsibilities Identify and secure new business opportunities across the UK Develop strong relationships within food manufacturing and processing industries Promote industrial ice machine sales and rental solutions Manage the full sales lifecycle from prospecting through to close Attend client meetings and site visits nationwide Collaborate closely with internal engineering and service teams to deliver tailored solutions Build, manage, and maintain a strong sales pipeline Candidate Requirements The ideal candidate will be: Highly motivated, ambitious, and target-driven Confident in generating new business and opening doors Comfortable working remotely and managing their own workload A strong communicator with a professional, consultative approach Industry experience is advantageous but not essential. Applicants from industrial equipment sales, engineering solutions, refrigeration, food manufacturing machinery, or related sectors are particularly encouraged to apply. Salary & Benefits Competitive basic salary: 40,000+ for high-potential candidates Up to 60,000+ for experienced industry professionals Uncapped commission and bonus structure Remote working flexibility with nationwide travel Excellent long-term career progression within a growing market leader Strong operational, technical, and engineering support About the Business With over 30 years of experience, the company is recognised as a leading supplier of industrial ice solutions, offering bespoke systems, rapid deployment, rental options, and proactive service support across a wide range of food and manufacturing sectors. To apply or find out more, please contact Prestige Recruitment Specialists Limited for a confidential discussion - (url removed)

Aftersales Customer Support Specialist Vacancy in Salisbury Salary: 25,110 basic salary with 6,500 annual bonus potential, paid monthly Hours: 37.5-hour week, Monday to Friday. Benefits: Enhanced annual leave, life assurance, full training provided, access to an online discounts platform for hundreds of retailers, and further career development, amongst others Our client, a large multi-branded car and motorcycle dealer group with over 10+ sites across South/Southwest England, is currently looking to recruit an Aftersales Customer Support Specialist for their contact centre situated in Salisbury. The role of Aftersales Customer Support Specialist is to deal with and process all incoming leads and queries relating to the service and repair of customers' vehicles, both via telephone, website and other digital formats. You will be expected to process and manage outbound marketing activity to existing customers and identify and respond to their needs, using exceptional customer service and communication skills. You will also be expected to upsell retention products through the use of professional sales techniques and to ensure the best experience for the customer. In order to be eligible, you will need to be able to demonstrate good customer service capabilities with a friendly and approachable manner, given that you shall often be the first point of contact for any customer interacting with our client's business. You will need to be IT literate, be a team player, capable of working towards targets/KPI's, have an attention to detail and be self-driven and reliable. Motor trade experience is non-essential for our client, but it would definitely help if you have an interest in anything automotive-oriented! What's in it for you? For your hard work as an Aftersales Customer Support Specialist, our client is offering: Starting salary around 25,110 per annum Performance-related bonus around 6,500 per annum Accredited training and career development. 22 days annual leave plus the 8 bank holidays and your birthday off. Workplace pension scheme. Various company benefits including staff purchase discounts, life assurance, long service/loyalty awards, and access to an online rewards/retailer discounts platform, amongst others. Fantastic career prospects with a dealer group operating for over 25 years across the South/Southwest England region. 37.5-hour week Monday to Friday. If you are interested in hearing more about this Aftersales Contact Centre Advisor job in the Salisbury area, please contact Hamish Lowrie at Perfect Placement Today. At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.

Service Advisors, Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic premier brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Chester area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy? • Fantastic career opportunities, • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a premier brand, who provide you with excellent support • Market leading £40,000+ OTE Service Advisor Requirements • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on (phone number removed) or send your CV to (url removed) alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

Automotive Service Advisor Reading (Berkshire) 30,000 basic salary - 40,000 OTE/annum is achievable. We are looking for an experienced Automotive Service Advisor for a Franchised Car Dealership in the Reading (Berkshire) area. Benefits 30,000 Basic Salary - 40,000 with bonusses is achievable. Industry leading package Access to Perks at Work discounts Enrolment into career development programs This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Meeting and greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. The Role Communicating with customers regarding their vehicle needs. Maintaining positive relationships with customers to ensure repeat and return custom. Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes. Keeping customers updated about the status of their vehicle through the workshop Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time. The successful Applicant Will have 2 years recent experience working as a Vehicle Service Advisor. Understand the importance of the EVHC process. Be focused on delivering a great customer experience. Had no more than 3 employers in the last 6 years. Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply. If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

A great opportunity has arisen to join a leading manufacturing company who supply to the energy and electrical industry with state-of-the-art products. Job Description: Act as the single point of contact for all customers regarding aftersales and warranty matters. Manage the full lifecycle of aftersales and warranty cases, from first notification through to final closure. Conduct on-site inspections to diagnose faults, identify root causes, and recommend corrective actions. Prepared comprehensive Risk Assessments and Method Statements (RAMS) for all site activities. Produce Bills of Material (BOMs) to secure required parts and materials for rectification work. Conduct robust root cause analysis (RCA) on all aftersales and warranty issues, ensuring accurate diagnosis and high-quality resolution. Work with Engineering, Production, and Quality teams to agree and implement corrective and preventive actions (CAPA). Maintain clear, accurate, and timely communication with customers, ensuring expectations are managed professionally. Coordinate with the Site Services department to arrange on-site attendance, providing them with clear instructions, documentation, and context. Work with the Planning team to ensure aftersales and warranty interventions are scheduled effectively and safely. Monitor progress of site works, ensuring timely and high-quality completion. Assess warranty claims to determine validity in line with company policy and warranty terms. Record and track all aftersales and warranty events, ensuring accurate data capture and full traceability. Analyse aftersales and warranty trends to identify recurring issues and improvement opportunities. Provide structured feedback to Engineering, Production, and Operational Excellence to support product and process improvements. Contribute to continuous improvement activity, including failure mode analysis, design improvements, and service process enhancements. Support the Quality Manager with reporting on warranty performance, aftersales performance, customer satisfaction, and recurring root causes. Ensure all actions and decisions support the organisation's commitment to quality, compliance, and customer satisfaction. Beneficial Skills / Qualifications: Experience in aftersales/warranty role within a manufacturing environment Experience of working with transformers / LV products Strong analytical, technical and organisational abilities with a hands-on approach to problem solving. Excellent communication skills, with the confidence to liaise effectively with clients and contractors. Experience working with ERP / MRP systems (MS Dynamics preferably) Flexibility to adapt to change. Team player committed to high performance and accountability Driving licence Ability to work to strict timelines. Continuous improvement capabilities. Good interpersonal skills with a 'can-do' attitude. Salary and benefits: Salary negotiable dependant on experience 37.5 hours per week office based 25 days holiday per year plus bank holidays Company Profit Share Scheme Healthcare cash plan Employee Assistance Programme Electric Vehicle salary sacrifice scheme Pension Parking on site

Service Advisors, Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic premier brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Exeter area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy? • Fantastic career opportunities, • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a premier brand, who provide you with excellent support • Market leading £40,000+ OTE Service Advisor Requirements • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on (phone number removed) or send your CV to (url removed) alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

Aftersales Manager Location: Warmington (HQ) Contract: Permanent, Full-time Salary: £43,000 per annum + Benefits + Bonus Deliver excellence. Build loyalty. Lead the aftersales experience for a luxury brand redefining adventure on the road. Join a renowned name that is transforming automotive camping luxury, crafting bespoke campervans and motorhomes designed for unforgettable journeys. With continued growth and an expanding customer base, the business is now seeking an experienced Aftersales Manager to lead and elevate the end-to-end aftersales operation. Your role as the Aftersales Manager: Based at the Oxfordshire HQ and reporting into the senior leadership team, you ll take ownership of the full aftersales function, ensuring customers receive an exceptional experience long after handover. You ll lead service, warranty, and customer support teams, embedding best practice, improving efficiency, and building long-term customer loyalty that supports the brand s premium reputation. Aftersales Leadership: Lead, coach, and develop a high-performing aftersales team across service, warranty, and customer support. Oversee daily workshop operations, job scheduling, and workflow efficiency, ensuring all internal and external repair orders are processed accurately Customer Experience: Own the aftersales customer journey, ensuring seamless support, clear communication, and outstanding service standards. Operational Excellence: Design and refine aftersales processes to improve efficiency, turnaround times, and customer satisfaction. Warranty & Quality: Oversee warranty management, fault resolution, and feedback loops to support continuous product and quality improvement Commercial Performance: Manage aftersales budgets, cost control, and revenue opportunities while maintaining premium service levels. Collaboration: Work closely with Sales, Production, and Design teams to ensure smooth handovers and consistent customer experiences. Continuous Improvement: Use data, customer insight, and KPIs to drive performance, accountability, and service innovation. What You ll Bring to the Aftersales Manager position: Proven experience leading an aftersales or service function within automotive, leisure vehicles, or a similar premium product environment. Strong people leadership skills with the ability to motivate and develop teams. A customer-first mindset with a passion for delivering exceptional service. Solid operational, commercial, and problem-solving capability. Confident communicator, comfortable working cross-functionally and with senior stakeholders. Strong understanding of warranty processes, service operations, and parts management. Financial acumen with experience managing budgets Ready to take ownership of the customer experience beyond the sale? To show your interest in this Aftersales Manager role please Apply Now with a copy of your CV. Should you be successfully shortlisted, a member of our team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.

Ak a Recruitment are excited to continue working with a fantastic dealership group to bring you this Service Advisor position. Working at their state of the art site in Huddersfield you will be joining a fantastic family run business Job Duties Include: Dealing with Customer both face to face and over the phone Booking in Services, answering queries about parts and any Warranty work Provide the aftersales support for all customers keeping them updated at each step Working well within a team Requirements: Experience within the Automotive Service Advisor role is essential Knowledge of Kerridge/Pinnacle systems is also essential You must have a professional manner and excellent customer service skills Reasons to apply for the role: Working for a Family run Business Excellent busy Service Department Superb training available This is a fantastic chance to be part of a fun, busy and vibrant service department within the Automotive trade. You will be working Monday to Friday 8am to 5.30pm along with 1 in 3 Saturday mornings up until lunchtime. Working closely with the Aftersales Manager you will be providing excellent customer service and be professional at all times. Salary basic is starting at 29k with an OTE on top of this hitting 35k. To apply for this role please send your CV in confidence to us here at Aka Recruitment, job reference for this position is Aka3692

About the role Mercedes-Benz of Stratford Aftersales is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Mercedes-Benz Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Mercedes-Benz Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

About the role Porsche Centre Sliverstone is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

We are seeking a motivated and dynamic Customer Service & Aftersales Specialist to join our client's team. This is an exciting role which combines customer service and aftersales responsibilities with a strong focus on customer service and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client's products and services. Please find all the details below: Job title: Customer Service & Aftersales Specialist Salary: 28,000 - 30,000 Location: Near Ashford, office based Hours: Monday - Friday, 9am - 5pm Benefits: A newly refurbished office, opportunities for career growth and development within the company, a collaborative and supportive work environment, 20 days annual leave + Bank holidays Key Responsibilities: - Customer Service: Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction. Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand. Maintain detailed records of customer interactions, transactions, and feedback in CRM systems. Handle post-sales service requests, including returns, exchanges, and technical support coordination. - Aftersales care: Conduct outbound calls to both existing and potential customers to promote our client's products and services. Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience. Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team. - Lead Generation & Sales Support: Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events). Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion. Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary. Support the sales team in tracking the progress of leads and customer conversions. - Collaboration & Reporting: Work closely with the marketing team to ensure that product promotions, offers, and campaigns are communicated effectively to customers. Provide feedback on customer trends, competitor activities, and market insights to help refine sales strategies. Generate reports on call metrics, sales performance, and lead conversion rates to assess success and identify areas for improvement. You'll be the ideal candidate for this role if you have the following: Proven experience in customer service, aftersales, or inside sales roles, preferably in a B2B environment. Experience processing customer orders Knolwledge of Supply Chain The ability to handle occasional customer complaints or concerns professionally while maintaining a customer-first attitude. Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.). Strong organisational skills and attention to detail. Self-motivated, goal-oriented, and a team player. Next steps: If you are enthusiastic about delivering exceptional customer service, driving sales, and being part of a growing team, we want to hear from you! Apply now and embark on an exciting career journey with our client. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This role leads the most complex and high-risk customer complaints, acting as the final escalation point while balancing fair customer outcomes with strong commercial decision-making. It's a hands-on leadership position focused on improving Aftersales performance, cost control, compliance and customer experience. Client Details The business is a fast-growing, FCA-regulated organisation operating within the automotive finance space, with a strong performance-led contact centre environment. It combines commercial focus with a genuine commitment to customer outcomes, continuous improvement and doing the right thing in a highly regulated setting. Description As Complaints & Aftersales Manager, you'll take ownership of the most complex, sensitive and high-risk customer cases, acting as the final escalation point while driving improvements across the wider Aftersales and Customer Care operation. You'll work closely with dealerships, lenders and internal commercial stakeholders, balancing fair customer outcomes with cost control and regulatory compliance. This is not a volume-driven complaints role - it's about judgement, leadership, influence and continuous improvement. What You'll Be Doing Leading the handling of complex, high-risk and escalated customer complaints as the final decision-maker Managing high-value and sensitive cases involving customers, dealerships and lenders Driving cost-reduction initiatives across Aftersales and Customer Care without compromising customer outcomes Working closely with lenders and commercial stakeholders to challenge costs and agree fair, sustainable resolutions Building and maintaining strong relationships with dealerships and third-party partners Ensuring full compliance with FCA regulations and Consumer Duty requirements Identifying complaint trends, root causes and operational risks, implementing preventative improvements Producing clear reporting, insight and recommendations for senior stakeholders Leading, motivating and developing the Aftersales team, delegating effectively and supporting progression Championing continuous improvement across customer experience, operational efficiency and compliance Profile We're looking for a committed, commercially minded leader who is comfortable operating independently and influencing at senior level. At least a few years' experience in an FCA-regulated Aftersales or Complaints environment Strong automotive sector knowledge, including business relationships, repairs and post-sale processes A solid understanding of FCA regulation, Consumer Duty and complaints best practice A commercial, cost-conscious mindset with the confidence to challenge constructively Excellent stakeholder management and negotiation skills Proven leadership experience, with the ability to motivate, develop and retain high-performing teams Strong analytical capability, using data and insight to drive operational improvement Working hours for this role will be 9am - 6pm Monday to Friday in Central Manchester. Job Offer Salary up to 50,000 Monday to Friday only - no weekends Stunning, modern offices with a full-time, office-based environment A true leadership role with real responsibility and ownership Clear career progression within a growing, regulated organisation Strong investment in training and development Volunteer days to support causes that matter to you Free drinks in the office Excellent company-wide benefits, including family-friendly support A second-to-none culture built on trust, performance and doing the right thing

We have an excellent opportunity for someone looking to step into a Service Management role and progress their career within Sytner Group. We are recruiting for a full-time Service Reception Manager to become part of our exceptional team at Nottingham Audi. As a Service Reception Manager, you will lead a dedicated team of Service Advisors, Aftersales Consultants, and Showroom Hosts to ensure excellent customer service and first-time resolution, with the ability to communicate clearly with both customers and colleagues. You will oversee service advisors, support the service department, and deliver comprehensive Aftersales services, including maximising profitability and providing our customers with Best Advice . You will be a key member of the Management Team, reporting to the Aftersales Manager, with a focus on providing outstanding customer service and maintaining an efficient, professional aftersales front of house operation. About you Experience in a similar role is essential; you should have the ability to work under pressure and demonstrate excellent leadership skills to motivate your team. Our ideal candidate should aim for operational excellence, have a strategic mindset, and always prioritise the customer. This is a fantastic opportunity to represent an iconic brand, . If you re customer focused, passionate about delivering premium customer service and eager to work for an award-winning company, we would love to hear from you. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.