We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 18, 2026
Contractor
We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Customer Resolutions Officer £30,162.98 per year 37 hours per week; Permanent Monday - Friday Ipswich/ Hybrid working (Regular office attendance required during training period. Minimum of 2 days in the office and as required after initial training) Ref: IP376 Are you passionate about making a real difference? We're looking for a Customer Resolutions Officer to join our team and work collaboratively with colleagues and external partners to respond to, administer and monitor complaints in line with the Housing Ombudsman Complaints Handling Code. In this role, you'll help us learn and improve by sharing key themes from customer feedback across the organisation, supporting positive change and enhancing the overall customer experience. We're seeking someone who communicates clearly and confidently, providing prompt, accurate and accessible information and guidance that meets the diverse needs of Orwell's customers. If this feels like the right fit, we would love to hear from you! As a Customer Resolutions Officer, your main responsibilities will include: Communicating clearly and effectively, and working collaboratively with customers, colleagues, external partners, agencies and contractors to support a positive, efficient and smooth customer journey. Offering fair and thoughtful resolutions to customer complaints and complex cases, using sound judgement to understand, assess and manage issues to achieve satisfactory outcomes. Acting with integrity, fairness and consistency in all decisions and service delivery, helping to build strong relationships and trust with our customers. Providing timely, positive resolutions and ensuring customers are kept fully informed throughout the progress of complaints and complex matters. Delivering services in a clear, accessible and inclusive way that meets the diverse needs of our customers and communities, always showing empathy and understanding. Experience we are looking for: Experience handling customer complaints, preferably within housing, customer service, or regulated environments. Strong understanding of fair investigation principles and customer centric decision making. Excellent written and verbal communication skills, with the ability to tailor information to diverse customer needs. Ability to work collaboratively with colleagues and external partners, building strong working relationships. Proven ability to manage competing priorities, meet deadlines, and maintain accuracy in a fast paced environment. Competent in using case management or CRM systems, with strong administrative and record keeping skills. Ability to identify themes and root causes from complaints data and contribute to service improvement. Person Specification 5 GCSEs grades 9- 4 or equivalent including English and Maths, is essential.Microsoft Office suite training is desirable The Benefits of working with Orwell: Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Interview Date: 27th & 30th March 2026 Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
Mar 18, 2026
Full time
Customer Resolutions Officer £30,162.98 per year 37 hours per week; Permanent Monday - Friday Ipswich/ Hybrid working (Regular office attendance required during training period. Minimum of 2 days in the office and as required after initial training) Ref: IP376 Are you passionate about making a real difference? We're looking for a Customer Resolutions Officer to join our team and work collaboratively with colleagues and external partners to respond to, administer and monitor complaints in line with the Housing Ombudsman Complaints Handling Code. In this role, you'll help us learn and improve by sharing key themes from customer feedback across the organisation, supporting positive change and enhancing the overall customer experience. We're seeking someone who communicates clearly and confidently, providing prompt, accurate and accessible information and guidance that meets the diverse needs of Orwell's customers. If this feels like the right fit, we would love to hear from you! As a Customer Resolutions Officer, your main responsibilities will include: Communicating clearly and effectively, and working collaboratively with customers, colleagues, external partners, agencies and contractors to support a positive, efficient and smooth customer journey. Offering fair and thoughtful resolutions to customer complaints and complex cases, using sound judgement to understand, assess and manage issues to achieve satisfactory outcomes. Acting with integrity, fairness and consistency in all decisions and service delivery, helping to build strong relationships and trust with our customers. Providing timely, positive resolutions and ensuring customers are kept fully informed throughout the progress of complaints and complex matters. Delivering services in a clear, accessible and inclusive way that meets the diverse needs of our customers and communities, always showing empathy and understanding. Experience we are looking for: Experience handling customer complaints, preferably within housing, customer service, or regulated environments. Strong understanding of fair investigation principles and customer centric decision making. Excellent written and verbal communication skills, with the ability to tailor information to diverse customer needs. Ability to work collaboratively with colleagues and external partners, building strong working relationships. Proven ability to manage competing priorities, meet deadlines, and maintain accuracy in a fast paced environment. Competent in using case management or CRM systems, with strong administrative and record keeping skills. Ability to identify themes and root causes from complaints data and contribute to service improvement. Person Specification 5 GCSEs grades 9- 4 or equivalent including English and Maths, is essential.Microsoft Office suite training is desirable The Benefits of working with Orwell: Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Interview Date: 27th & 30th March 2026 Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
Description Location : Chichester Base Salary : £27,942 per year Technical Premium : 5% additional to salary of £1,397 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Mar 18, 2026
Full time
Description Location : Chichester Base Salary : £27,942 per year Technical Premium : 5% additional to salary of £1,397 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Description Location : Worthing base, covering Crawley Base Salary : £27,942 per year Technical Premium : 5% additional to salary of £1,397 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Mar 18, 2026
Full time
Description Location : Worthing base, covering Crawley Base Salary : £27,942 per year Technical Premium : 5% additional to salary of £1,397 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Description Location : Horsham Base Salary : £27,942 per year Technical Premium : 5% additional to salary of £1,397 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Mar 18, 2026
Full time
Description Location : Horsham Base Salary : £27,942 per year Technical Premium : 5% additional to salary of £1,397 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Description Location : Worthing base, covering Mid Sussex Base Salary : £27,942 per year Technical Premium : 5% additional to salary of £1,397 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Mar 18, 2026
Full time
Description Location : Worthing base, covering Mid Sussex Base Salary : £27,942 per year Technical Premium : 5% additional to salary of £1,397 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 17, 2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Mar 17, 2026
Full time
Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Job Title: Adaptations Surveyor Type: Permanent Location: Swansea Salary: £39,880 per annum Hours: 35 hours a week BRC are working closely with a housing association that is based in Swansea. This role operates across Swansea, Rhondda Cynon Taf, Bridgend, Neath Port Talbot and Carmarthenshire. This role is vital in adapting a resident s home to improve their health and wellbeing, and promotes independence. Duties: To specify and produce schedule of works in readiness for tender. To tender works, manage contracts and contractors performance fro inception to completion. To carry out measured surveys and drawings of properties as part of the tender requirements. To organise and manage your own workload. To liase with other staff, contractors, suppliers and funders maintaininh good working relationships throughout. To provide any date regarding KPI performance, spend and resident satisfaction as required. To project manage any work programs from start to completion regularly updating residents and relevant colleagues of progress. To complete relevant service standards or technical scrutiny deocuments and manage the administration of these. To advise the Asset Survceyor or any regular faulure of specific components or areas of use where they may be unsauitable or inaffective. To regularly meet contractors and monitor and report on their performance and ensuring the PAG contractors panel is sutably organised and managed for the number and type of grant work undertaken. To ensure CDM requirements are met for the Association as client. To liase with colleagues regarding any asbestos reports required or where PAG equipment installed may be the subject of being service charged (hoists, stair lifts, etc) Have a general understanding of housing and property maintenance, repairs and defect recognition. To tender and project manage one-off schemes of work or other construction relatedcontracts. This may be one-off projects to single properties, larger works to schemes or groups of properties. Where reuqired to provide Health and Safety advice or support to colleagues and where relevant act as the Principal Designer / Clients Representative. To update and manage the Group s databases in relation to PAGS or asset management requirements as required. To liase with other members of the department to ensure the smooth running of the department. To deal with enquiries and correspondance relevant to this role and maintain effective administartive systems. Be aware of and comply with the Statutory and Legal obligations, the Groups corporate aims, values, policies and procedures, tenancy conditions and good practice. To isssue works up to the limits specified in the Groups financial regulations. To manage their own personal development needs and actively seek to keep up to date with any changes in building and maintenance laws etc. To provide assiatnce on aids and adaptations that assist the individual in making the most of their home and ensure they have it full enjoyment. This will include both physical aids such as grab rails and stair lifts, and technological ones such as automatic window openers and fall detectors. To ensure adaptations are suitable for both the resident and the property by working closely with Occupational Therapists, Trusted Assessors, Rent Officers, Maintenance Teams and Contractors. Requirements: Formal building qualifications or equivalent demonstratable knowledge/skills. Familiar with good building practice, surveying properties and preparing schedules of work, tendering and alaysing tenders. Familiar with CDM Building Regulations. Experience in drawing utilising AutoCAD and ability to produce priced schedules of works including dilapidation surveys. Sound numerical skills and to be able to work to a budget. Excellent IT skills and be able to produce reports. Able to maintain effective administration systems. Able to impartially investigate situations to inform decision making that is fair and non-discriminatory. Good communication skills both verbal and written. Proactive approach to problem solving with the ability to weigh up situations and act upon and make sound startegic decisions. Able to work as part of team and on own initiative, also be flexible both in approach and working arrnagements. Confident with excellent communication skills that demonstrate an ability to listen, mediate, negotiate and influence. Innovative and reception to change. Full driving license and access to a vehicle. Benefits: 30 days annual leave plus bank holidays and an additional 2 days leave at Christmas. Enhance family friendly leave, including paid dependancy leave. Defined contribution pension with included life assurance of 3 times your salary. Enhanced company sick pay. Extensive wellbeing offer. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Mar 17, 2026
Full time
Job Title: Adaptations Surveyor Type: Permanent Location: Swansea Salary: £39,880 per annum Hours: 35 hours a week BRC are working closely with a housing association that is based in Swansea. This role operates across Swansea, Rhondda Cynon Taf, Bridgend, Neath Port Talbot and Carmarthenshire. This role is vital in adapting a resident s home to improve their health and wellbeing, and promotes independence. Duties: To specify and produce schedule of works in readiness for tender. To tender works, manage contracts and contractors performance fro inception to completion. To carry out measured surveys and drawings of properties as part of the tender requirements. To organise and manage your own workload. To liase with other staff, contractors, suppliers and funders maintaininh good working relationships throughout. To provide any date regarding KPI performance, spend and resident satisfaction as required. To project manage any work programs from start to completion regularly updating residents and relevant colleagues of progress. To complete relevant service standards or technical scrutiny deocuments and manage the administration of these. To advise the Asset Survceyor or any regular faulure of specific components or areas of use where they may be unsauitable or inaffective. To regularly meet contractors and monitor and report on their performance and ensuring the PAG contractors panel is sutably organised and managed for the number and type of grant work undertaken. To ensure CDM requirements are met for the Association as client. To liase with colleagues regarding any asbestos reports required or where PAG equipment installed may be the subject of being service charged (hoists, stair lifts, etc) Have a general understanding of housing and property maintenance, repairs and defect recognition. To tender and project manage one-off schemes of work or other construction relatedcontracts. This may be one-off projects to single properties, larger works to schemes or groups of properties. Where reuqired to provide Health and Safety advice or support to colleagues and where relevant act as the Principal Designer / Clients Representative. To update and manage the Group s databases in relation to PAGS or asset management requirements as required. To liase with other members of the department to ensure the smooth running of the department. To deal with enquiries and correspondance relevant to this role and maintain effective administartive systems. Be aware of and comply with the Statutory and Legal obligations, the Groups corporate aims, values, policies and procedures, tenancy conditions and good practice. To isssue works up to the limits specified in the Groups financial regulations. To manage their own personal development needs and actively seek to keep up to date with any changes in building and maintenance laws etc. To provide assiatnce on aids and adaptations that assist the individual in making the most of their home and ensure they have it full enjoyment. This will include both physical aids such as grab rails and stair lifts, and technological ones such as automatic window openers and fall detectors. To ensure adaptations are suitable for both the resident and the property by working closely with Occupational Therapists, Trusted Assessors, Rent Officers, Maintenance Teams and Contractors. Requirements: Formal building qualifications or equivalent demonstratable knowledge/skills. Familiar with good building practice, surveying properties and preparing schedules of work, tendering and alaysing tenders. Familiar with CDM Building Regulations. Experience in drawing utilising AutoCAD and ability to produce priced schedules of works including dilapidation surveys. Sound numerical skills and to be able to work to a budget. Excellent IT skills and be able to produce reports. Able to maintain effective administration systems. Able to impartially investigate situations to inform decision making that is fair and non-discriminatory. Good communication skills both verbal and written. Proactive approach to problem solving with the ability to weigh up situations and act upon and make sound startegic decisions. Able to work as part of team and on own initiative, also be flexible both in approach and working arrnagements. Confident with excellent communication skills that demonstrate an ability to listen, mediate, negotiate and influence. Innovative and reception to change. Full driving license and access to a vehicle. Benefits: 30 days annual leave plus bank holidays and an additional 2 days leave at Christmas. Enhance family friendly leave, including paid dependancy leave. Defined contribution pension with included life assurance of 3 times your salary. Enhanced company sick pay. Extensive wellbeing offer. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Manchester. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,208 per annum Plus Van, Fuel Card and Excellent Benefits! We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We re proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Tenant Liaison Officer will include: Provide a high-quality service by liaising between the client, tenant & Liberty staff Understanding tenant requirements Support the reduction in complaints Support customers, particularly any vulnerable customers Manage client relationships to engage on access procedures, installation programmes and community engagement Support the wider Liberty team in managing customers and improving customer experience Engagement with field and work planning teams Ensure all customer details on all systems are accurate to keep clients updated What we are looking for in our ideal Tenant Liaison Officer: NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver s license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload. We offer a range of benefits for a rewarding career including though not limited to: Pension scheme Discounted gym memberships Discounts and savings on travel, hotels, shopping, holidays and restaurants Cycle to Work scheme Life Insurance Smart Health (including round the clock access to 24/7 UK-based GPs) Medicash Health Plan 23 Days Holiday Entitlement plus Bank Holidays Death in Service Payment In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click apply below we want to hear from you! Closing date: 13th April 2026 (we reserve the right to close this vacancy earlier depending on number of applications).
Mar 17, 2026
Full time
Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Manchester. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,208 per annum Plus Van, Fuel Card and Excellent Benefits! We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We re proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Tenant Liaison Officer will include: Provide a high-quality service by liaising between the client, tenant & Liberty staff Understanding tenant requirements Support the reduction in complaints Support customers, particularly any vulnerable customers Manage client relationships to engage on access procedures, installation programmes and community engagement Support the wider Liberty team in managing customers and improving customer experience Engagement with field and work planning teams Ensure all customer details on all systems are accurate to keep clients updated What we are looking for in our ideal Tenant Liaison Officer: NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver s license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload. We offer a range of benefits for a rewarding career including though not limited to: Pension scheme Discounted gym memberships Discounts and savings on travel, hotels, shopping, holidays and restaurants Cycle to Work scheme Life Insurance Smart Health (including round the clock access to 24/7 UK-based GPs) Medicash Health Plan 23 Days Holiday Entitlement plus Bank Holidays Death in Service Payment In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click apply below we want to hear from you! Closing date: 13th April 2026 (we reserve the right to close this vacancy earlier depending on number of applications).
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in London. Your new role We are seeking a Housing Support Worker to join the Nacro team in the London area on a minimum 3 month basis. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role.Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temporary to permanent position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a minimum rate of £16.50 per hour per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 15, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in London. Your new role We are seeking a Housing Support Worker to join the Nacro team in the London area on a minimum 3 month basis. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role.Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temporary to permanent position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a minimum rate of £16.50 per hour per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Housing and Welfare Officer Location: Walsall Duration: 3 months initially Working Hours: 9:00 AM - 5:30 PM, 37 hours per week IR35 Status: Inside Job Description: The Housing and Welfare Officer will provide highly specialized services related to housing and welfare, ensuring that customers across the borough receive the necessary support in accordance with housing legislation, welfare benefits, and other relevant policies. The officer will be responsible for delivering services to individuals experiencing housing issues, including homelessness, housing rights, and welfare benefits. Main Responsibilities: Customer Support: Provide high standards of customer care for those applying for housing and welfare benefits assistance. Offer advice, support, and information to individuals facing housing need, preventing and resolving homelessness wherever possible. Assess the suitability of households for participation in the Council's private rented sector access scheme. Legislative Compliance and Decision Making: Make informed decisions on individual homelessness applications in line with the Housing Act 1996 and relevant case law. Apply discretion when making decisions within the legal framework while safeguarding Council resources. Ensure decisions are made in accordance with statutory law, central government guidance, and the Homelessness Code of Guidance. Collaboration with External Partners: Work closely with partner agencies such as Children's Services to assess and prevent youth homelessness. Refer individuals with complex needs (e.g., mental health issues, substance misuse) to appropriate support agencies. Tribunal and Court Representation: Represent customers in Tribunal hearings or court cases concerning housing and welfare matters. Housing Options and Allocations: Carry out housing options assessments with applicants, providing assistance in securing suitable accommodation, including support with Housing Benefit claims. Administer the assisted choice process for priority housing applicants. Temporary Accommodation: Authorize placements into temporary accommodation, such as bed and breakfast, as necessary, considering the Council's financial constraints. Administration and Record Keeping: Maintain accurate case files and ensure all relevant systems and databases are kept up to date. Respond to and initiate correspondence with customers, stakeholders, and third parties regarding housing and welfare matters. Service Delivery and Continuous Improvement: Work flexibly across different access channels (e.g., in person, by phone, email) to meet customer needs and ensure efficient service delivery. Engage in continuous professional development and support service improvement initiatives. Corporate Duties: Adhere to Council policies on health, safety, diversity, and equality. Promote a culture of inclusivity and respect, both within the team and when interacting with customers and partners. Essential Knowledge and Experience: Proven experience working in housing legislation, welfare benefits, Housing and Council Tax benefits, and homelessness regulations. Experience of providing advice and support to individuals experiencing homelessness or housing need. Knowledge of welfare rights, money management, and housing allocations systems. Experience working with a range of stakeholders, including external agencies, to achieve successful outcomes for clients. Ability to interpret and apply legislation relating to homelessness and welfare benefits. Required Skills and Abilities: Strong customer service skills with a commitment to equality of opportunity and accessibility. Ability to work independently and under pressure while delivering high-quality outcomes. Effective communication skills, including the ability to engage with people at all levels and explain complex issues clearly. Strong listening skills and an empathetic approach to customer service. Ability to maintain confidentiality and handle sensitive data in line with legal requirements. A full driving license and access to a vehicle for site visits. Qualifications: 5 GCEs (Grades A to C), including English and Maths, or equivalent. Additional Requirements: An awareness of and commitment to equality of opportunity. Commitment to confidentiality and handling sensitive data.
Mar 14, 2026
Contractor
Job Title: Housing and Welfare Officer Location: Walsall Duration: 3 months initially Working Hours: 9:00 AM - 5:30 PM, 37 hours per week IR35 Status: Inside Job Description: The Housing and Welfare Officer will provide highly specialized services related to housing and welfare, ensuring that customers across the borough receive the necessary support in accordance with housing legislation, welfare benefits, and other relevant policies. The officer will be responsible for delivering services to individuals experiencing housing issues, including homelessness, housing rights, and welfare benefits. Main Responsibilities: Customer Support: Provide high standards of customer care for those applying for housing and welfare benefits assistance. Offer advice, support, and information to individuals facing housing need, preventing and resolving homelessness wherever possible. Assess the suitability of households for participation in the Council's private rented sector access scheme. Legislative Compliance and Decision Making: Make informed decisions on individual homelessness applications in line with the Housing Act 1996 and relevant case law. Apply discretion when making decisions within the legal framework while safeguarding Council resources. Ensure decisions are made in accordance with statutory law, central government guidance, and the Homelessness Code of Guidance. Collaboration with External Partners: Work closely with partner agencies such as Children's Services to assess and prevent youth homelessness. Refer individuals with complex needs (e.g., mental health issues, substance misuse) to appropriate support agencies. Tribunal and Court Representation: Represent customers in Tribunal hearings or court cases concerning housing and welfare matters. Housing Options and Allocations: Carry out housing options assessments with applicants, providing assistance in securing suitable accommodation, including support with Housing Benefit claims. Administer the assisted choice process for priority housing applicants. Temporary Accommodation: Authorize placements into temporary accommodation, such as bed and breakfast, as necessary, considering the Council's financial constraints. Administration and Record Keeping: Maintain accurate case files and ensure all relevant systems and databases are kept up to date. Respond to and initiate correspondence with customers, stakeholders, and third parties regarding housing and welfare matters. Service Delivery and Continuous Improvement: Work flexibly across different access channels (e.g., in person, by phone, email) to meet customer needs and ensure efficient service delivery. Engage in continuous professional development and support service improvement initiatives. Corporate Duties: Adhere to Council policies on health, safety, diversity, and equality. Promote a culture of inclusivity and respect, both within the team and when interacting with customers and partners. Essential Knowledge and Experience: Proven experience working in housing legislation, welfare benefits, Housing and Council Tax benefits, and homelessness regulations. Experience of providing advice and support to individuals experiencing homelessness or housing need. Knowledge of welfare rights, money management, and housing allocations systems. Experience working with a range of stakeholders, including external agencies, to achieve successful outcomes for clients. Ability to interpret and apply legislation relating to homelessness and welfare benefits. Required Skills and Abilities: Strong customer service skills with a commitment to equality of opportunity and accessibility. Ability to work independently and under pressure while delivering high-quality outcomes. Effective communication skills, including the ability to engage with people at all levels and explain complex issues clearly. Strong listening skills and an empathetic approach to customer service. Ability to maintain confidentiality and handle sensitive data in line with legal requirements. A full driving license and access to a vehicle for site visits. Qualifications: 5 GCEs (Grades A to C), including English and Maths, or equivalent. Additional Requirements: An awareness of and commitment to equality of opportunity. Commitment to confidentiality and handling sensitive data.
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 14, 2026
Seasonal
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Are you passionate about helping people? Join our team as an Accommodation Support Officer and support our participants with their housing needs. This is a rewarding opportunity that will allow you to utilise your skills to influence, support and encourage others to maximise their potential and build a better future. Location: HMP Channings Wood Hours : Part Time 18.5 hours per week Contract : Permanent Closing Date: 17 March 2026 In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension - 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual salary review Refer a friend scheme Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Key Responsibilities Manage a caseload of participants, producing personalised accommodation plans Carry out initial assessments, considering risk, situation and need Record progress and outcomes timely and accurately using case management system Maintain contact with participants, identifying any emerging risks and concerns Skills and Experience Experience or knowledge of Accommodation (incl. legislation) - desirable Highly effective interpersonal and communication skills both verbally and in writing Good organisation skills and ability to meet deadlines
Mar 13, 2026
Full time
Are you passionate about helping people? Join our team as an Accommodation Support Officer and support our participants with their housing needs. This is a rewarding opportunity that will allow you to utilise your skills to influence, support and encourage others to maximise their potential and build a better future. Location: HMP Channings Wood Hours : Part Time 18.5 hours per week Contract : Permanent Closing Date: 17 March 2026 In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension - 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual salary review Refer a friend scheme Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Key Responsibilities Manage a caseload of participants, producing personalised accommodation plans Carry out initial assessments, considering risk, situation and need Record progress and outcomes timely and accurately using case management system Maintain contact with participants, identifying any emerging risks and concerns Skills and Experience Experience or knowledge of Accommodation (incl. legislation) - desirable Highly effective interpersonal and communication skills both verbally and in writing Good organisation skills and ability to meet deadlines
Job purpose To manage movement into, and out of, the council's temporary accommodation - having regard for best use of stock and resources, as well as the specific needs of the client. To manage issues arising throughout the duration of all placements, including repairs, transfers and anti-social behaviour. Principal accountabilities To allocate accommodation, making best use of stock, based on assessment information and within policy and procedure. Whilst also Maintaining a fair and consistent system of prioritising customers for types of accommodation and 'in area' accommodation according to customer needs and in line with organisation policy. To prepare all tenancy and licence agreements, plus Housing Benefit claims applications and communicate appropriate information including viewings, to customers in order to place homeless households in temporary accommodation with flexibility of working longer hours and under pressure to ensure that statutory duties are fulfilled in a timely manner. Consider specific risks and safeguarding issues associated with vulnerable clients and clients with complex needs in order to suitably place in temporary accommodation. To effectively, and holistically, manage all tenancies and licences; actioning any issues as they arise. This includes monitoring tenants use of temporary accommodation, establishing cases of abandonment and taking appropriate action, actioning reports from providers regarding anti-social behaviour etc, serving warning letters, actioning reports from residents of damage or disrepair etc. Report maintenance and property management problems and liaise with customers and property managers to ensure that the problems are resolved within an appropriate and agreed timescale. Also carry out regular in-person property inspections, inspecting the condition of the internal and external areas and the common parts, ensuring that the residents are complying with the terms and conditions of their licence and that property management companies are fulfilling their contractual obligations. To establish, develop and sustain effective working relationships with internal teams and external organisations, working collaboratively to achieve positive outcomes for customers and achieve service objectives including; sustaining tenancies, effectively tackling anti-social behaviour, nuisance and harassment and addressing rent and service charge arrears. To maintain accurate records for tenants and tenancies on relevant computer systems, including setting up cases and resources, recording any changes of circumstances, maintaining records necessary to monitor voids, and making full reports of all visits and enquiries. To interrogate the housing management computer system and other statistical information on computerised databases ensuring adherence with confidentiality and GDPR. Maintain a working knowledge of BHCCs allocation policies, and the legal framework these sit within e.g.: Housing Act 1996. Keep abreast of organisational and national policy changes relating to housing and homelessness - including provisions regarding the accommodation suitability standards. Provide advice and information to customers, external agencies and other BHCC teams on accommodation options and on our statutory housing duties. To identify when to refer to other specialist teams for casework intervention and/ or refer to non-statutory services due to concerns regarding child protection, mental health, safeguarding, self-neglect and illness, and ensuring referrals are made in a timely manner. To effectively manage the re-connection of left belongings with former residents and lead on the process of removal, storage and eventual disposal (where necessary) of belongings left by former residents, in accordance with legislation and agreed procedures. To accurately scrutinise and verify provider invoices (eg spot-purchased accommodation, Council Tax, storage and removal costs etc) for payment. To make initial investigations with providers and third parties to help determine whether notice needs to be served to end a tenancy. Prepare the notice to quit (for authorisation by senior management) and certificate of service documentation and serve this on the resident at the address. Monitor expiration date of notices and make enquiries to determine whether the resident has left upon expiry. In cases where the resident has not left, collate all correspondence and case file notes to create a timeline of events and populate a witness statement- assisting Legal Services with preparation for court action. Attend Court to field questions as they arise and, on occasion, present evidence. Where possession is granted, prepare Bailiff's risk assessments. Job-related education, qualifications, and knowledge Knowledge of the Housing Act 1996 (specifically parts VI & VII), Homeless Reduction Act 2017, Homelessness Act 2002, Localism Act 2011, Children Act 1989, Care Act 2014 and other relevent legislation. Familiarity with the current Homelessness Code of Guidance for Local Authorities. Knowledge of main welfare benefits and housing benefits A broad understanding of the responsibilities of tenants, landlords and other accommodation providers. An awareness of the impact of changes in national policy on accommodation solutions. Knowledge of health and safety legislation relating to accommodation provision Experience Experience of using communication skills to provide a customer focussed service. Experience of managing customer expectations with sensitivity and clarity Experience of providing advice and information to customers who may approach under difficult circumstances. Experience of assessing housing need. Recent experience of working within a high pressure, customer orientated environment. Experience of working within a team including providing flexible cover for colleagues Experience of using, interrogating and applying a variety of Information Technology packages, databases, spreadsheets and word processors. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 13, 2026
Contractor
Job purpose To manage movement into, and out of, the council's temporary accommodation - having regard for best use of stock and resources, as well as the specific needs of the client. To manage issues arising throughout the duration of all placements, including repairs, transfers and anti-social behaviour. Principal accountabilities To allocate accommodation, making best use of stock, based on assessment information and within policy and procedure. Whilst also Maintaining a fair and consistent system of prioritising customers for types of accommodation and 'in area' accommodation according to customer needs and in line with organisation policy. To prepare all tenancy and licence agreements, plus Housing Benefit claims applications and communicate appropriate information including viewings, to customers in order to place homeless households in temporary accommodation with flexibility of working longer hours and under pressure to ensure that statutory duties are fulfilled in a timely manner. Consider specific risks and safeguarding issues associated with vulnerable clients and clients with complex needs in order to suitably place in temporary accommodation. To effectively, and holistically, manage all tenancies and licences; actioning any issues as they arise. This includes monitoring tenants use of temporary accommodation, establishing cases of abandonment and taking appropriate action, actioning reports from providers regarding anti-social behaviour etc, serving warning letters, actioning reports from residents of damage or disrepair etc. Report maintenance and property management problems and liaise with customers and property managers to ensure that the problems are resolved within an appropriate and agreed timescale. Also carry out regular in-person property inspections, inspecting the condition of the internal and external areas and the common parts, ensuring that the residents are complying with the terms and conditions of their licence and that property management companies are fulfilling their contractual obligations. To establish, develop and sustain effective working relationships with internal teams and external organisations, working collaboratively to achieve positive outcomes for customers and achieve service objectives including; sustaining tenancies, effectively tackling anti-social behaviour, nuisance and harassment and addressing rent and service charge arrears. To maintain accurate records for tenants and tenancies on relevant computer systems, including setting up cases and resources, recording any changes of circumstances, maintaining records necessary to monitor voids, and making full reports of all visits and enquiries. To interrogate the housing management computer system and other statistical information on computerised databases ensuring adherence with confidentiality and GDPR. Maintain a working knowledge of BHCCs allocation policies, and the legal framework these sit within e.g.: Housing Act 1996. Keep abreast of organisational and national policy changes relating to housing and homelessness - including provisions regarding the accommodation suitability standards. Provide advice and information to customers, external agencies and other BHCC teams on accommodation options and on our statutory housing duties. To identify when to refer to other specialist teams for casework intervention and/ or refer to non-statutory services due to concerns regarding child protection, mental health, safeguarding, self-neglect and illness, and ensuring referrals are made in a timely manner. To effectively manage the re-connection of left belongings with former residents and lead on the process of removal, storage and eventual disposal (where necessary) of belongings left by former residents, in accordance with legislation and agreed procedures. To accurately scrutinise and verify provider invoices (eg spot-purchased accommodation, Council Tax, storage and removal costs etc) for payment. To make initial investigations with providers and third parties to help determine whether notice needs to be served to end a tenancy. Prepare the notice to quit (for authorisation by senior management) and certificate of service documentation and serve this on the resident at the address. Monitor expiration date of notices and make enquiries to determine whether the resident has left upon expiry. In cases where the resident has not left, collate all correspondence and case file notes to create a timeline of events and populate a witness statement- assisting Legal Services with preparation for court action. Attend Court to field questions as they arise and, on occasion, present evidence. Where possession is granted, prepare Bailiff's risk assessments. Job-related education, qualifications, and knowledge Knowledge of the Housing Act 1996 (specifically parts VI & VII), Homeless Reduction Act 2017, Homelessness Act 2002, Localism Act 2011, Children Act 1989, Care Act 2014 and other relevent legislation. Familiarity with the current Homelessness Code of Guidance for Local Authorities. Knowledge of main welfare benefits and housing benefits A broad understanding of the responsibilities of tenants, landlords and other accommodation providers. An awareness of the impact of changes in national policy on accommodation solutions. Knowledge of health and safety legislation relating to accommodation provision Experience Experience of using communication skills to provide a customer focussed service. Experience of managing customer expectations with sensitivity and clarity Experience of providing advice and information to customers who may approach under difficult circumstances. Experience of assessing housing need. Recent experience of working within a high pressure, customer orientated environment. Experience of working within a team including providing flexible cover for colleagues Experience of using, interrogating and applying a variety of Information Technology packages, databases, spreadsheets and word processors. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Colchester/Chelmsford. Your new role We are seeking a Housing Support Worker to join the Nacro team in Colchester/Chelmsford area on a 3 month basis minimum. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role.Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a 3 month minimum position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of £16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 13, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Colchester/Chelmsford. Your new role We are seeking a Housing Support Worker to join the Nacro team in Colchester/Chelmsford area on a 3 month basis minimum. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role.Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a 3 month minimum position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of £16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Housing and Support Officer LOCATION: Surbiton DURATION: Permanent SALARY: £29,235.65 HOURS: 35 Hours on a shift rota (1 weekend in 5) About the Role Our client is a leading provider of supported housing in London and beyond, offering a safe and stable place to stay for young and vulnerable people. They are committed to providing high-quality housing and tailored support to help residents build independence and move towards a positive future. We are seeking a compassionate and proactive Housing & Support Officer to manage a caseload of residents and deliver a combined housing management and support service. Key Responsibilities Provide housing management and housing-related support to a caseload of residents Complete Outcome Star assessments and deliver person-centred support plans through regular key-working sessions Support resident wellbeing, independence, and preparation for move-on accommodation Encourage and support resident engagement in progression activities Maximise uptake of progression opportunities by working closely with Progression Coaches Monitor rent accounts and take early intervention and preventative action to minimise rent arrears Manage anti-social behaviour and ensure compliance with tenancy and licence conditions Work collaboratively with internal departments, including Facilities, Property Management, and other community operations teams Liaise with external agencies to support resident needs and outcomes Maximise housing occupancy and minimise voids through proactive management About You Experience supporting vulnerable people within a housing or support setting Experience delivering one-to-one support in supported housing Strong communication, organisation, and time management skills A proactive, solution-focused and person-centred approach Ability to work a shift pattern, including evenings and weekends Benefits 25 days annual leave plus public holidays (pro rata) Workplace pension scheme (auto-enrolment) Free use of on-site health and fitness facilities Staff discount in on-site restaurants Ongoing training and development opportunities Opportunity to work for an organisation that makes a genuine social impact If you are passionate about empowering young people and supporting them to achieve independence, we would love to hear from you. For more information on this scheme focused role please contact Cali Webb on (phone number removed) .
Mar 13, 2026
Full time
Housing and Support Officer LOCATION: Surbiton DURATION: Permanent SALARY: £29,235.65 HOURS: 35 Hours on a shift rota (1 weekend in 5) About the Role Our client is a leading provider of supported housing in London and beyond, offering a safe and stable place to stay for young and vulnerable people. They are committed to providing high-quality housing and tailored support to help residents build independence and move towards a positive future. We are seeking a compassionate and proactive Housing & Support Officer to manage a caseload of residents and deliver a combined housing management and support service. Key Responsibilities Provide housing management and housing-related support to a caseload of residents Complete Outcome Star assessments and deliver person-centred support plans through regular key-working sessions Support resident wellbeing, independence, and preparation for move-on accommodation Encourage and support resident engagement in progression activities Maximise uptake of progression opportunities by working closely with Progression Coaches Monitor rent accounts and take early intervention and preventative action to minimise rent arrears Manage anti-social behaviour and ensure compliance with tenancy and licence conditions Work collaboratively with internal departments, including Facilities, Property Management, and other community operations teams Liaise with external agencies to support resident needs and outcomes Maximise housing occupancy and minimise voids through proactive management About You Experience supporting vulnerable people within a housing or support setting Experience delivering one-to-one support in supported housing Strong communication, organisation, and time management skills A proactive, solution-focused and person-centred approach Ability to work a shift pattern, including evenings and weekends Benefits 25 days annual leave plus public holidays (pro rata) Workplace pension scheme (auto-enrolment) Free use of on-site health and fitness facilities Staff discount in on-site restaurants Ongoing training and development opportunities Opportunity to work for an organisation that makes a genuine social impact If you are passionate about empowering young people and supporting them to achieve independence, we would love to hear from you. For more information on this scheme focused role please contact Cali Webb on (phone number removed) .
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 13, 2026
Seasonal
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Lincolnshire. Your new role We are seeking a Housing Support Worker to join the Nacro team in Lincolnshire area on a temporary-permanent basis . The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 - 17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-perm position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 13, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Lincolnshire. Your new role We are seeking a Housing Support Worker to join the Nacro team in Lincolnshire area on a temporary-permanent basis . The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 - 17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-perm position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
HMO Housing and Support Officer Contract: Permanent Salary: 25,000 - 27,000 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Location: Luton & South Bedfordshire (agile working across supported HMO properties) Essential Car User Allowance paid in addition to mileage reimbursement Our client is a not-for-profit housing association located in Luton. Their Homes with Support service provides safe, secure shared housing for people who need tailored support to rebuild confidence, develop independence and move forward positively in their lives. Benefits : HMO Housing and Support Officer 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach About the Role: HMO Housing and Support Officer As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence. Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered. This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement. You will receive full induction, ongoing supervision and training to support you in the role. Responsibilities: HMO Housing and Support Officer Providing person-centred support and regular coaching sessions tailored to individual needs Supporting customers to manage their tenancies successfully and plan positive move-on pathways Completing support plans and risk assessments (training provided where required) Helping customers access benefits, manage personal contributions and understand financial responsibilities Carrying out regular property visits and basic health & safety checks Working collaboratively with colleagues and partner agencies to achieve positive outcomes Maintaining accurate records and updating internal systems Promoting safeguarding, professional boundaries and respectful shared living environments You'll manage a portfolio of shared accommodation properties as part of the wider Homes with Support team, with regular supervision and peer support. About You We're looking for someone who is: Compassionate, resilient and motivated Confident building professional relationships while maintaining clear boundaries Calm and organised, even in challenging situations Passionate about empowering people to build independence A strong communicator who works well both independently and as part of a team Experienced within supported housing, social care, community services or similar environments is highly beneficial - but most important is the right values, attitude and willingness to learn. If you have experience supporting vulnerable people and want to build your career within supported housing, we would love to hear from you. Essential Criteria Experience supporting vulnerable individuals in a customer-focused or community setting Ability to manage challenging behaviour in a professional and calm manner Strong communication and organisational skills Basic IT skills (Word, email, case recording systems) Full UK driving licence and access to your own vehicle for work purposes Desirable (Training Can Be Provided) Knowledge of housing, welfare benefits or tenancy sustainment Experience completing support plans or risk assessments Understanding of mental health or substance misuse support NVQ Level 3 in Social Care (or equivalent) Experience working within supported housing Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Mar 13, 2026
Full time
HMO Housing and Support Officer Contract: Permanent Salary: 25,000 - 27,000 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Location: Luton & South Bedfordshire (agile working across supported HMO properties) Essential Car User Allowance paid in addition to mileage reimbursement Our client is a not-for-profit housing association located in Luton. Their Homes with Support service provides safe, secure shared housing for people who need tailored support to rebuild confidence, develop independence and move forward positively in their lives. Benefits : HMO Housing and Support Officer 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach About the Role: HMO Housing and Support Officer As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence. Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered. This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement. You will receive full induction, ongoing supervision and training to support you in the role. Responsibilities: HMO Housing and Support Officer Providing person-centred support and regular coaching sessions tailored to individual needs Supporting customers to manage their tenancies successfully and plan positive move-on pathways Completing support plans and risk assessments (training provided where required) Helping customers access benefits, manage personal contributions and understand financial responsibilities Carrying out regular property visits and basic health & safety checks Working collaboratively with colleagues and partner agencies to achieve positive outcomes Maintaining accurate records and updating internal systems Promoting safeguarding, professional boundaries and respectful shared living environments You'll manage a portfolio of shared accommodation properties as part of the wider Homes with Support team, with regular supervision and peer support. About You We're looking for someone who is: Compassionate, resilient and motivated Confident building professional relationships while maintaining clear boundaries Calm and organised, even in challenging situations Passionate about empowering people to build independence A strong communicator who works well both independently and as part of a team Experienced within supported housing, social care, community services or similar environments is highly beneficial - but most important is the right values, attitude and willingness to learn. If you have experience supporting vulnerable people and want to build your career within supported housing, we would love to hear from you. Essential Criteria Experience supporting vulnerable individuals in a customer-focused or community setting Ability to manage challenging behaviour in a professional and calm manner Strong communication and organisational skills Basic IT skills (Word, email, case recording systems) Full UK driving licence and access to your own vehicle for work purposes Desirable (Training Can Be Provided) Knowledge of housing, welfare benefits or tenancy sustainment Experience completing support plans or risk assessments Understanding of mental health or substance misuse support NVQ Level 3 in Social Care (or equivalent) Experience working within supported housing Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
