12 jobs found

IT Business Continuity Manager Up to £525 per day - Inside IR35 Hybrid 6 months My client is an instantly recognisable consultancy who urgently require a Business Continuity & Disaster Recovery Consultant to join a business-critical programme. Key Requirements: Proven experience delivering IT Business Continuity and Disaster Recovery (BCDR) programs in large enterprise environments click apply for full job details

The Role: We are looking for a Cloud Security Engineer with experience on AWS, to join our growing team. The successful candidate will have an essential role in ensuring the information security of our business. You will be working in a team that is designing and building resilient and secure Cloud environments that proactively prevent security threats. You will typically have industry accreditations like AWS Certified Security - Specialty The main responsibilities of the position include: Design and build resilient Cloud infrastructures that are protected against security threats Develop and assess Cloud security solutions to secure systems, databases and networks Conduct assessment and make recommendations to ensure that appropriate controls are in place Gain insight into security incidents and threats by monitoring/analyzing logs and performing vulnerability assessments Participate in efforts that shape the company's security policies, procedures and standards for use in Cloud environments Create technical and managerial level security reports for Cloud-based applications and infrastructure Implement and tests network and security Disaster Recovery procedures to ensure business continuity Monitor use of sensitive data and regulates access to safeguard information Ensure the confidentiality and integrity of data during transmission, storage and processing Review violations of security procedures and discusses procedures with violators to ensure they are not repeated Provide support to end users regarding network and security related issues Main requirements: BSc/MSc in Information Security or any other related field Minimum 1 year working experience in Information Security, with proven focus in Cloud Security Deep technical knowledge of Amazon Web Services (AWS). Expertise in Microsoft Azure and Oracle Cloud will be considered an advantage Hands-on experience on AWS services such as IAM, Organizations, SSO, VPC, Transit Gateway, S3, EC2, RDS, ELB, CloudTrail, Config, Inspector, GuardDuty, WAF, etc Clear understanding of current threats to Cloud infrastructure and advanced knowledge of securing such environments Experience in DevSecOps methodologies is considered a plus Experience building and deploying applications to the cloud (AWS, Azure, etc.) using Infrastructure as Code tools such as Terraform is considered a plus Expertise in container security is considered a plus Ability to work autonomously with minimum supervision and to integrate well within a team Excellent problem solving and analytical skills Ability to quickly learn new technologies in depth Benefit from: Attractive remuneration Food allowance Intellectually stimulating work environment Continuous personal development and international training opportunities

London Based - UK ONLY - Sponsorship Unavailable Senior Manager - Cybersecurity Operational Resilience As aSenior Manager of Operational Resilience, you will work with senior executives. Across Financial Services to build organisations that can withstand strategic problems, operational, and technology-driven disruption. You will lead major resilienceprogrammes, shape client strategies, and drive the growth of our market-leadingresilience practice. Key Responsibilities: Client Delivery &Leadership Lead complex, multi-stakeholder engagements-overseeing budget, risk,delivery, and team management. Deliver high-quality resilience, continuity, and crisis managementprogrammes. Actas a senior subject-matter expert in resilience, crisis response, andIncident management. Build trusted C-suite and Board-level relationships, influencing resilience strategyand regulatory compliance. Expand client accounts by identifying new opportunities and shapingvalue-adding solutions. Commercial & Market Growth Contribute to go-to-market activity and commercial pipeline development. Shape new digital, automated, and AI-enabled resilienceofferings. Support eminence building through thought leadership and sector insights. Internal Leadership Lead initiatives to strengthen team capability, frameworks, and delivery quality. Mentor colleagues and champion a high-performance,collaborative culture. Example Engagements Designing and delivering large-scale resilience transformation programmes. Developing contingency plans for cyberattacks, supply chain failures, and systemicdisruptions. Supporting operational readiness for major events: mergers, technologygo-lives, product launches. Running crisis simulations, resilience testing, and incident response frameworks. Deploying into live crises and leading post-eventreviews. Skills & Experience: Technical Expertise Deep knowledge of operational resilience within Financial Services and relevantglobal regulations. Broad experience across resilience domains: Technology & digital resilience Cloud and third-party resilience Disasterrecovery & IT service continuity Crisismanagement, scenario testing, and contingency planning Operationalrisk and enterprise risk management Client &Stakeholder Leadership Strongtrack record of commercial growth and relationship development. Executivepresence with the ability to influence senior leaders and Boards. Abilityto translate organisational strategy into practical resilience outcomes. Analytical &Delivery Strengths Skilledin resilience testing, scenario planning, and mapping critical services anddependencies. Strong problem-solver able to navigate complex, fast-movingenvironments. Personal Attributes Collaborative,resilient, and proactive. Comfortablewith ambiguity and shifting regulatory landscapes. Flexibleand willing to travel in line with client needs. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This role is part of our Public Safety Solutions Business Unit. The Information Security Manager is accountable for the organisation's information security strategy, governance, and compliance, ensuring the protection of systems and data that support UK public sector and emergency service operations. The role is critical in ensuring that services remain secure, resilient, and available, recognising the operational importance and potential impact on frontline emergency response. Key Responsibilities: Security Leadership & Assurance Own and be accountable for the organisation's overall security posture, ensuring alignment with business objectives and public sector expectations. Lead the implementation, maintenance, and continuous improvement of the ISMS in line with ISO/IEC 27001. Maintain Cyber Essentials Plus certification, ensuring ongoing compliance with technical controls. Develop and maintain the Security Management Plan, with a focus on resilience, availability, and service continuity. Provide regular assurance reporting to senior leadership and stakeholders. Risk Management & Compliance Own and maintain the Security Risk Register, ensuring risks are identified, assessed, and managed in line with organisational risk appetite. Conduct and support risk assessments, internal audits, and external certification activities. Ensure compliance with relevant UK regulatory and security requirements, including GDPR and guidance from the National Cyber Security Centre. Work with internal teams and suppliers to implement proportionate and effective security controls. Security Operations & Incident Management Act as the primary point of contact for security incidents, leading or coordinating response activities. Take a hands-on role in incident investigation, root cause analysis, and remediation. Ensure that incident response processes are aligned to the operational needs of emergency service environments, including timely escalation and communication. Oversee vulnerability management, security testing, and remediation activities, engaging third parties where required (e.g., CHECK providers). Service Resilience & Operational Security Ensure security is embedded in the design and operation of services supporting emergency response. Work closely with operational and technical teams to maintain high levels of system availability and resilience. Support business continuity and disaster recovery planning, testing, and continuous improvement. Security Awareness & Culture Develop and deliver targeted security awareness and training programmes. Promote a strong security culture, ensuring all staff understand their responsibilities in protecting critical services. Stakeholder Engagement Act as a trusted advisor to senior leadership, operational teams, and external stakeholders. Support engagement with public sector customers, providing assurance on security controls and practices. Collaborate with suppliers and partners to ensure security requirements are met across the supply chain. Qualifications & Skills: Proven experience in an information security role within a UK-based organisation, ideally supporting public sector or critical services. Practical experience with security monitoring and incident response tooling (SIEM/XDR) Strong working knowledge of ISO/IEC 27001 and experience maintaining an ISMS. Practical experience with Cyber Essentials / Cyber Essentials Plus certification. Experience managing security risks, incidents, audits, and compliance activities in operational environments. Ability to balance strategic leadership with hands-on delivery in a small organisation. Strong understanding of service resilience, availability, and risk in mission-critical systems. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders. By submitting an application to Saab UK, you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

Network Manager West London Full Time Permanent We're working with one of London's most respected independent schools to appoint a Network Manager to a key senior IT role. This is a high-profile opportunity for a Network Manager to join a prestigious, high-performing environment where technology is taken seriously, infrastructure is business-critical, and standards are exceptionally high. You'll be stepping into a visible role with real ownership, supporting a complex estate while helping shape the future direction of IT across the organisation. For an experienced Network Manager or senior infrastructure professional, this is a standout opportunity to take on a broad, business-critical remit with genuine autonomy and impact. The role Reporting to the Director of Digital Strategy and IT, the Network Manager will take ownership of the organisation's technical infrastructure, acting as the senior technical escalation point and leading on network performance, infrastructure improvement, cloud services, security, and project delivery. What you'll be doing Own and manage the network and infrastructure estate Act as the senior escalation point for complex 3rd and 4th line issues Lead on wired and wireless networking, switching, routing and firewall configuration Support and develop both on-prem and cloud infrastructure Manage Active Directory, Azure AD and core identity services Oversee Microsoft 365, including Exchange, SharePoint, Teams and Intune Deliver infrastructure and IT projects from design through to implementation Work closely with internal stakeholders to scope and prioritise technical initiatives Manage third-party suppliers and external technical partners Take responsibility for cyber security controls, backups, disaster recovery and business continuity Ensure technical services support wider GDPR, data protection and safeguarding requirements Maintain clear documentation, processes and technical standards across the environment What they're looking for Significant experience in a senior infrastructure, network or systems role Strong networking knowledge across VLANs, switching, routing, firewalls and Wi-Fi Strong experience with Active Directory and Azure AD Strong Microsoft 365 and wider cloud services experience Experience with Microsoft Intune and device management A proven background in resolving complex technical issues Experience delivering technical projects successfully A confident communicator who can work effectively with both technical and non-technical stakeholders Someone organised, credible and comfortable taking ownership Particularly relevant experience HPE / Aruba networking Managing or mentoring technical engineers Working with external suppliers and contractors Backup, DR and cyber security solutions Previous experience in education or a school environment Why this role stands out Join an exceptionally reputable organisation Step into a senior, visible and trusted Network Manager role Take ownership of a broad and business-critical technical estate Combine hands-on technical leadership with project delivery and strategic input Work in a well-run environment where investment in technology is valued Package Full-time permanent role Monday to Thursday: 8:00am to 5:00pm Friday: 8:00am to 4:30pm Additional hours as reasonably required 28 days annual leave Bank holidays plus Christmas closure Salary dependent on experience and qualifications

Infrastructure Manager Manchester Salary up to £62,000 Office-based for the first 3 to 6 months, then hybrid with 2 days onsite If you re an Infrastructure Manager who still likes to stay close to the tech, but knows your real value is in building, guiding, and elevating a team, this could be exactly the move you ve been waiting for. This isn t a turnaround job. You won t be walking into chaos or cleaning up someone else s mess. Instead, you re stepping into a well-structured, cloud-first environment, leading a capable team, and helping a global business continue to evolve the right way. Why this role stands out A modern, cloud-led setup with minimal legacy baggage Less firefighting, more impactful work A small, skilled team that s already performing well You re here to lead and develop, not rebuild Meaningful project work, especially around cloud migrations and integrating newly acquired businesses A global organisation (UK, US, Australia, New Zealand and more) with around 400 users International exposure without unnecessary complexity A culture built on trust and autonomy You ll be given the space to lead, not micromanaged Some genuinely unique perks Optional on-call rota for additional earnings What you ll be doing This is a hands-on leadership role within a lean team structure. You ll sit close enough to the tech to stay sharp, while owning the bigger picture. Day to day, you ll be: Leading and supporting a multi-level support team (1st to 3rd line) Owning escalations and ensuring issues are resolved properly, not just quickly Driving infrastructure projects, particularly cloud migrations and business integrations Working with stakeholders across multiple regions and time zones Continuously improving the environment rather than just maintaining it There s plenty happening new acquisitions, ongoing migrations, and constant opportunities to modernise. You won t be short of challenges, but they re the right kind. The tech landscape This is a cloud-first environment, not one weighed down by legacy infrastructure. You ll be working across: Microsoft 365 ecosystem including Entra ID / Azure AD and Intune Azure infrastructure and services Cloud telephony platforms such as 8x8 Modern endpoint management and device provisioning Backup, disaster recovery, and business continuity planning Migration of inherited on-prem systems into the cloud There is some legacy from acquisitions, but the direction is clear: simplify, modernise, and move forward. What they re looking for This role sits right at the intersection of technical capability and people leadership. You ll need to bring: Proven experience leading infrastructure or support teams Confidence in managing people, including the difficult conversations A strong technical background in cloud-first environments The ability to stay hands-on when needed and lead from the front Experience delivering projects, ideally including migrations or acquisitions Strong communication skills and a collaborative, approachable style If you re highly technical but prefer to stay in the background, this probably isn t the right fit. This role needs someone visible, engaged, and influential. Why this role is open The current Infrastructure Manager is retiring. This is a planned transition, not a reactive hire. You ll be stepping into a function that s already working and given the opportunity to take it further. The bottom line If you re looking for a role where you can stay technical, lead a good team, influence real change, and operate in a grown-up, trust-based environment, then this is well worth a conversation. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy

IT Manager Location: Gravesend Salary: GBP42,000 - GBP47,000 per year, DoE Hours: Monday - Friday, 9am - 5.30pm. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced IT Manager to join their ever-expanding team. This role is based within their Gravesend office but will also involve frequent travel to their other offices when required. Responsibilities of the IT Manager: Evaluate emerging technologies to enhance the firms operational efficiency and security. Manage the IT budget, ensuring cost-effective solutions without compromising quality. Maintain and support the Firms case management system: Partner for Windows (Tikit). Ensure the availability, integrity, and performance of all IT systems, networks, and software. Oversee regular system licences, upgrades and backups. Provide hands-on support for hardware and software issues across the firm. Deliver Partner training and guidance to staff Act as the main point of contact for any IT-related queries or incidents. Monitor systems for potential threats or vulnerabilities and implement proactive security measures. Ensure compliance with GDPR, legal industry regulations, and data protection laws. Maintain disaster recovery and business continuity plans. Manage third-party vendors, including software providers, hardware suppliers, and IT consultants. Lead IT projects including system migrations, software rollouts, and infrastructure improvements. Manage the Firm websites. Arrange logins for new staff and provide onboarding training with IT systems. Other IT duties when required. Requirements of the IT Manager: Proven experience as an IT Manager or similar role within a professional services or legal environment. Strong knowledge of Partner for Windows (Tikit) or other legal practice case management systems. Solid understanding of networks, servers, cloud solutions, and cybersecurity protocols. Excellent troubleshooting, communication, and project management skills. Ability to translate complex technical concepts into clear, user-friendly language. Strong organisational and leadership abilities. If you feel like you meet the above criteria for the IT Manager role, then please apply now!

Your new company A leading organisation in the legal sector who are recruiting as they continue to expand their back office operation. Your new role This is a hugely varied role where you will pick up a hugely varied workload. Your key duties will include: Manage relationships with landlords, oversee maintenance, furnishings, inventory, procurement, and physical security. Supervise reception and cleaning staff, support space planning, internal moves, and lease-related processes. Oversee outsourced IT provider, manage IT procurement, telecoms, and act as secondary authority on IT policy and security. Act as deputy to COO in disaster recovery, business continuity, and data breach scenarios. Support recruitment, onboarding, appraisals, contract administration, HR records, and benefits. Manage service contracts and procurement activities, including maintenance, cleaning, and reception services. Assist with budgeting, forecasting, financial reporting, and deputise in banking and audit relationships. Administer telecoms and mobile contracts, and ensure smooth operation of IT and office equipment. Assist with policy development, compliance tracking, and process documentation. Prepare management reports, support internal committees, and assist the COO with regulatory and compliance work. What you'll need to succeed Proven experience in facilities, IT, HR, or operations management within a legal or professional services environment. Strong organisational and multitasking skills, with the ability to manage service providers, contracts, and compliance processes effectively. Demonstrated ability to support senior leadership, including deputising in areas such as business continuity, financial oversight, and regulatory matters. Excellent interpersonal and communication skills, with experience liaising with landlords, outsourced providers, and internal stakeholders. Proficient in managing IT systems, HR databases, and financial reporting tools, with a proactive approach to problem-solving and continuous improvement. What you'll get in return What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Security Manager Hybrid We are seeking an experienced IT Security Manager to lead our clients security function across the EMEA region. Reporting to the Head of IT Infrastructure, you will manage a team of internal security analysts as well as external consultants and managed services providers. This role requires strong interpersonal skills to collaborate effectively with IT Infrastructure teams across multiple European sites, as well as wider business units within the group. The successful candidate will take ownership of their Information Security Management System (ISMS) , supporting ISO 27001 certification, ensuring compliance with relevant regulations, and safeguarding our IT assets. You will also play a proactive role in shaping and delivering future security programmes as part of the Global IT Security Team. Key Responsibilities Lead and manage the IT security team, including outsourced SOC/MDR/DFIR providers. Maintain and enhance our ISMS, including policies, procedures, registers, and reports. Ensure compliance with ISO 27001, ISAE 3402 Type II, and NIS2 requirements. Prepare and present regular security reports to senior management. Liaise with external auditors, customers, and vendors as required. Conduct regular security assessments, penetration tests, and risk analyses. Monitor networks and systems for breaches, incidents, and vulnerabilities. Respond to and manage security incidents, including investigation, mitigation, and reporting. Oversee user access controls, identity management, and data protection measures. Lead Business Continuity and Disaster Recovery (BC/DR) planning and testing. Manage and deliver IT security awareness training for staff and end users. Qualifications & Experience Bachelor's degree in Computer Science, Information Security, or related field. Professional certification (CISM, CISSP, or equivalent) required. 7+ years' experience in IT security, with at least 3 years in a leadership or managerial role. Strong knowledge of ISO 27001, ISAE 3402, and related frameworks. Experience with security technologies such as XDR, MDR, EDR, SIEM, NAC, IDS/IPS, and SASE. Proven background in incident response, risk management, and ISMS operation. Essential Skills Demonstrated leadership and team management experience. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to prioritise effectively and perform under pressure. What they Offer An influential leadership role in a global organisation. Opportunity to shape security programmes and strategy at an international level. Competitive salary and benefits package. Professional development and certification support. If you are a proven IT Security leader with the vision, expertise, and drive to safeguard critical systems and data, we would like to hear from you. IT Security Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Test Manager 3 months Wokingham - hybrid £460 per day inside IR35 - Umbrella only SC security clearance eligible or hold active SC clearance Job Overview We are seeking an accomplished Test Manager & Test Strategist with a proven track record in leading complex enterprise application integration testing. This role is pivotal in delivering seamless end-to-end user journeys across HR ERP systems Workday including Azure Entra, ServiceNow, focusing specifically on the Joiner-Mover-Leaver (JML) lifecycle. The ideal candidate brings a strategic testing mindset, exceptional leadership, and robust stakeholder management capabilities. Key Responsibilities Lead, design, and implement the overall test strategy for end-to-end integration between Azure Entra, ServiceNow, and Workday within the context of the JML process. Develop comprehensive test plans, scenarios, and frameworks covering functional, integration, user acceptance, and process resilience testing. Own the delivery of test artefacts, ensuring traceability to business requirements and regulatory standards. Collaborate with cross-functional teams-including HR, IT, Security, and Operations-to ensure alignment of test scope and coverage for all user journeys. Champion the adoption of service virtualization to facilitate early and continuous testing in the absence of complete systems. Establish strategies for process resilience testing, ensuring continuity plans are validated. Lead defect triage, root cause analysis, and drive continuous improvement initiatives across test practices. Provide clear and timely reporting on test progress, risks, dependencies, and outcomes to senior stakeholders and project sponsors. Mentor and develop the capabilities of the testing team, fostering a culture of quality, automation, innovation, and accountability. Required Skills & Experience Minimum 12 years of hands-on experience in software testing, with at least 5 years in test management and strategy roles. Significant experience in enterprise application integration testing, specifically with Azure Entra, ServiceNow, and Workday HR ERP systems. Demonstrated expertise in designing and delivering testing strategies for Joiner-Mover-Leaver processes and other HR transformation initiatives. Strong stakeholder engagement and influencing skills, capable of navigating complex organizational structures and driving consensus. Proficiency in service virtualization tools and methodologies to enable effective integration testing. Proven ability in process resilience testing, including business continuity, failover, and disaster recovery validation. Exceptional analytical, problem-solving, and communication skills. Experience with test automation and agile delivery methodologies is highly desirable. Relevant certifications (e.g., ISTQB Advanced Test Manager, Agile Testing, or equivalent) are a plus. Self-driven, proactive, and able to work independently and as part of a dynamic team. Strong documentation and reporting skills, with an eye for detail and quality. If you are interested please apply at first instance!

Are you ready to make a meaningful impact in the world of cyber security? At UK Power Networks, we're seeking a dedicated Senior Cyber Security Risk Specialist to join our Information Systems directorate in either our London or Crawley office. With a competitive salary of up to 75,000.00 plus a 7.5% bonus. Step into a pivotal role where your skills and insights will help shape the security posture of a leading energy distribution company. You'll report directly to the Cyber Security Governance, Risk & Compliance Manager and play a vital part in safeguarding essential business operations from evolving cyber threats. The role is dynamic and collaborative, involving close teamwork with a group of 8-10 GRC professionals and expert partners. You'll mentor less experienced analysts, offer guidance and training, and occasionally deputise for the GRC Manager, representing UK Power Networks at industry forums and regulatory working groups. Communication is at the heart of this position; you'll interact regularly with senior management across IT, IS, and the broader business, as well as with auditors and third-party partners, translating technical risks into actionable recommendations. Your main accountabilities will revolve around conducting cyber security risk assessments using the UK Power Networks framework, identifying, tracking, and remediating control environment risks, and ensuring third-party risks are also addressed. You'll produce management information and regulatory submissions, maintain compliance with major standards like ISO 27001/27002, and provide assurance for policy compliance. Establishing robust GRC policies and procedures, developing the IT controls framework, and supporting business continuity and disaster recovery planning will all fall under your remit. You'll operate and improve our information security management system, ensure ongoing compliance with legal and regulatory requirements such as Cyber Essentials, NIS Regulations, and the Smart Energy Code, and support technical implementation of GRC tools. Imagine being part of a team that is integral to delivering seamless technology solutions and continuous improvement throughout the organisation. The Information Systems Department underpins our commitment to operational excellence, customer service, and cyber resilience. In this role, you'll assess IT and cyber risks, drive improvements in our cyber maturity, collaborate with a variety of internal and external partners, and enable UK Power Networks to maintain its license to operate by demonstrating a strong and sustainable security posture. We're looking for someone with practical experience in GRC, audit, or cyber security, and with relevant training in cyber risk assessment. You should have a deep knowledge of at least three specialist areas such as industry standards, operational controls, risk management, business continuity, or supply chain security. Professional certifications like CISSP, CompTIA, CISA, CISM, CRISC, or an academic background in information security will be highly valued, along with hands-on experience in compliance frameworks, IT/OT risk assessments, and audit engagements. Familiarity with regulated environments, especially within the energy sector, will be advantageous. Beyond a competitive salary and bonus, we offer 25 days of annual leave plus bank holidays, reservist leave, a generous pension plan, tenancy loan deposit and season ticket schemes, tax-efficient benefits, health support, retail discounts, and an employee assistance programme. We are committed to supporting your health, safety, and wellbeing, and are proud to be an equal opportunity employer who values diversity and inclusion at every level. If you are motivated to support a critical infrastructure business, thrive in a collaborative environment, and are passionate about advancing cyber security, we invite you to apply and become a key player in the future of UK Power Networks. Take the next step towards an exciting and rewarding career-your expertise could make all the difference. Click apply to view the full job description on our careers page with a closing date of 28/09/2025

IT Service Delivery Manager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience in IT service delivery or operations management. Strong understanding of technical support on a 1st or 2nd line knowledge base. Excellent communication and stakeholder management skills. Experience with PSA ticketing systems (Halo). Ability to lead cross-functional teams and manage competing priorities. Familiarity with cybersecurity and patch management practices is a requirement. What They Offer: Training: Vendor accredited training courses Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30K - £40K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Access to and use of company vehicle Holiday: 23 days holiday per annum plus additional holiday for birthday If this sounds like your ideal next role, then apply today with your CV.