Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
ACCOUNTANT - LAW FIRM CENTRAL LONDON (3 DAYS OFFICE, 2 DAYS HOME) 55,000 to 60,000 (Possibly Neg. to 65,000) + Great Benefits + Study Support THE COMPANY We're proud to be exclusively partnering with a leading Central London law firm to appoint an experienced Accountant / Legal Accounts professional into a key role within their finance function. Reporting directly to the Finance Manager, the successful candidate will take full ownership of the Accounts Payable process, while becoming a trusted member of a collaborative and forward-thinking finance team. The firm is embracing technology to simplify processes and offers genuine scope for career development and progression as the role evolves. THE ACCOUNTANT / LEGAL ACCOUNTS ROLE: Managing Accounts Payable processes, including accurate posting of client disbursement invoices, in line with Solicitors Accounts Rules Processing office vendor invoices, ensuring correct coding, approvals, and timely posting Preparing and processing weekly payment runs, maintaining strong financial controls Performing bank reconciliations across office and client accounts, investigating and resolving discrepancies Processing office and client bank transfers, ensuring compliance with internal policies and regulatory requirements Posting and reconciling employee expenses and corporate credit card transactions, ensuring accuracy and timely resolution of queries Completing credit card reconciliations, liaising with cardholders to resolve missing or incorrect documentation Supporting the Finance Manager with day-to-day finance operations, month-end activities, and ad-hoc reporting Acting as a point of contact for finance-related queries, supporting colleagues across different departments, including fee earners and support teams Providing cover for other finance team members when required, ensuring continuity of service across the department Maintaining accurate financial records and supporting audit, compliance, and regulatory reviews Assisting with continuous improvement of finance processes, controls, and systems As performance develops, gaining exposure to management accounts, reporting, and broader departmental responsibilities, with the opportunity to take on increased ownership over time THE PERSON: Open to Part-qualified, Fully Qualified or Qualified by experience (AAT / ACCA / CIMA desirable but not essential) Proven experience working in finance within a law firm or legal environment (essential), in an Accountant, Legal Accounts, Accounts Payable, Legal Cashier role, or similar Strong background in Accounts Payable, bank reconciliations, and transactional accounting Experience handling client money and a working knowledge of Solicitors Accounts Rules Highly accurate with strong attention to detail and a structured approach to work Confident communicator, able to support and collaborate with stakeholders across multiple departments Team-focused, with a willingness to provide cover and support colleagues as required Proactive and eager to develop, with clear ambition to progress into management accounts and broader finance responsibilities Confident using finance systems and technology, with the ability to quickly adapt to new software and tools. Able to prioritise workload effectively in a professional services environment TO APPLY: Please send your CV the Accountant via the advert for immediate consideration. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Feb 27, 2026
Full time
ACCOUNTANT - LAW FIRM CENTRAL LONDON (3 DAYS OFFICE, 2 DAYS HOME) 55,000 to 60,000 (Possibly Neg. to 65,000) + Great Benefits + Study Support THE COMPANY We're proud to be exclusively partnering with a leading Central London law firm to appoint an experienced Accountant / Legal Accounts professional into a key role within their finance function. Reporting directly to the Finance Manager, the successful candidate will take full ownership of the Accounts Payable process, while becoming a trusted member of a collaborative and forward-thinking finance team. The firm is embracing technology to simplify processes and offers genuine scope for career development and progression as the role evolves. THE ACCOUNTANT / LEGAL ACCOUNTS ROLE: Managing Accounts Payable processes, including accurate posting of client disbursement invoices, in line with Solicitors Accounts Rules Processing office vendor invoices, ensuring correct coding, approvals, and timely posting Preparing and processing weekly payment runs, maintaining strong financial controls Performing bank reconciliations across office and client accounts, investigating and resolving discrepancies Processing office and client bank transfers, ensuring compliance with internal policies and regulatory requirements Posting and reconciling employee expenses and corporate credit card transactions, ensuring accuracy and timely resolution of queries Completing credit card reconciliations, liaising with cardholders to resolve missing or incorrect documentation Supporting the Finance Manager with day-to-day finance operations, month-end activities, and ad-hoc reporting Acting as a point of contact for finance-related queries, supporting colleagues across different departments, including fee earners and support teams Providing cover for other finance team members when required, ensuring continuity of service across the department Maintaining accurate financial records and supporting audit, compliance, and regulatory reviews Assisting with continuous improvement of finance processes, controls, and systems As performance develops, gaining exposure to management accounts, reporting, and broader departmental responsibilities, with the opportunity to take on increased ownership over time THE PERSON: Open to Part-qualified, Fully Qualified or Qualified by experience (AAT / ACCA / CIMA desirable but not essential) Proven experience working in finance within a law firm or legal environment (essential), in an Accountant, Legal Accounts, Accounts Payable, Legal Cashier role, or similar Strong background in Accounts Payable, bank reconciliations, and transactional accounting Experience handling client money and a working knowledge of Solicitors Accounts Rules Highly accurate with strong attention to detail and a structured approach to work Confident communicator, able to support and collaborate with stakeholders across multiple departments Team-focused, with a willingness to provide cover and support colleagues as required Proactive and eager to develop, with clear ambition to progress into management accounts and broader finance responsibilities Confident using finance systems and technology, with the ability to quickly adapt to new software and tools. Able to prioritise workload effectively in a professional services environment TO APPLY: Please send your CV the Accountant via the advert for immediate consideration. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Feb 27, 2026
Full time
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Completions Officer / Case Manager Contract Contract Length: 12 weeks Daily Rate: From 400 to 475 (inside IR35 via umbrella) Location: Remote Working Available (UK based) Candidates must be immediately available to start About the Role: Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing. Key Responsibilities: New Business & Completions: Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion. Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks. Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process. Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown. Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity. Portfolio Operations & Servicing: Support the ongoing servicing and performance management of the loan portfolio. Monitor compliance with borrower obligations and internal policies through effective covenant reporting. Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite. Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution. Operational Delivery & Change Support: Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams. utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting. Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change. Contribute to system testing, enhancements, and short-term process improvements or automation initiatives. Provide operational support for project, transformation, or remediation activities as needed. Ensure compliance with regulatory requirements and internal policies throughout all activities. Required Skills & Experience: 8+ years of experience in financial services with a strong focus on lending operations and loan servicing. Essential experience in bridging lending; exposure to other lending products is a plus. Practical understanding of completions/drawdown and post-completion portfolio servicing. Solid knowledge of KYC and AML requirements within lending operations. Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity. Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload. Experience managing relationships with third-party suppliers such as solicitors and valuers. Proficient in loan origination and servicing systems with a strong focus on data quality. Highly organised, execution-focused, and comfortable in a fast-paced environment. Strong communication and stakeholder management skills. Familiarity with nCino or similar workflow/loan management platforms is beneficial. Apply Now! Please submit your CV and a brief cover letter outlining your relevant experience and interest in the role. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Feb 27, 2026
Contractor
Completions Officer / Case Manager Contract Contract Length: 12 weeks Daily Rate: From 400 to 475 (inside IR35 via umbrella) Location: Remote Working Available (UK based) Candidates must be immediately available to start About the Role: Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing. Key Responsibilities: New Business & Completions: Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion. Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks. Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process. Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown. Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity. Portfolio Operations & Servicing: Support the ongoing servicing and performance management of the loan portfolio. Monitor compliance with borrower obligations and internal policies through effective covenant reporting. Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite. Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution. Operational Delivery & Change Support: Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams. utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting. Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change. Contribute to system testing, enhancements, and short-term process improvements or automation initiatives. Provide operational support for project, transformation, or remediation activities as needed. Ensure compliance with regulatory requirements and internal policies throughout all activities. Required Skills & Experience: 8+ years of experience in financial services with a strong focus on lending operations and loan servicing. Essential experience in bridging lending; exposure to other lending products is a plus. Practical understanding of completions/drawdown and post-completion portfolio servicing. Solid knowledge of KYC and AML requirements within lending operations. Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity. Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload. Experience managing relationships with third-party suppliers such as solicitors and valuers. Proficient in loan origination and servicing systems with a strong focus on data quality. Highly organised, execution-focused, and comfortable in a fast-paced environment. Strong communication and stakeholder management skills. Familiarity with nCino or similar workflow/loan management platforms is beneficial. Apply Now! Please submit your CV and a brief cover letter outlining your relevant experience and interest in the role. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Cobalt Recruitment is partnering with a well-established property management business to appoint a Building Manager on a 12-month fixed-term contract, covering a period of leave within the team. The role will take responsibility for a single, high-quality commercial office asset in a major regional city, managing day-to-day facilities operations and ensuring service delivery aligns with agreed standards. This position offers exposure to a professionally managed environment, close collaboration with surveyors, clients, and occupiers, and the opportunity to maintain continuity across compliance, customer service, and contractor performance during the contract period. Key responsibilities will include: Oversee the day-to-day facilities management of a single commercial building, ensuring all hard and soft services are delivered in line with SLAs and statutory requirements Implement and monitor planned preventative maintenance schedules, ensuring reactive works are managed effectively Manage contractor performance, including regular reviews, KPI monitoring, and formal meetings Prepare, monitor, and control the agreed service charge budget, including managing variations and additional works Coordinate statutory compliance, audits, and risk assessments, ensuring all records are accurate and up to date Carry out regular property inspections and produce detailed reports with follow-up actions Liaise closely with occupiers to maintain strong working relationships and a high standard of customer service Support emergency planning, business continuity, and health and safety procedures on site Utilise CAFM and compliance systems to log works, track actions, and report performance The successful candidate will have prior experience in a Building Manager or Facilities Manager role within a commercial office environment, with a solid understanding of statutory compliance, service charge management, and contractor oversight. An IOSH qualification is expected, with NEBOSH advantageous, alongside strong communication skills and the ability to manage a site autonomously within a structured management framework. This role may also suit an experienced Assistant Building Manager stepping into a fixed-term role with full site responsibility. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.
Feb 27, 2026
Contractor
Cobalt Recruitment is partnering with a well-established property management business to appoint a Building Manager on a 12-month fixed-term contract, covering a period of leave within the team. The role will take responsibility for a single, high-quality commercial office asset in a major regional city, managing day-to-day facilities operations and ensuring service delivery aligns with agreed standards. This position offers exposure to a professionally managed environment, close collaboration with surveyors, clients, and occupiers, and the opportunity to maintain continuity across compliance, customer service, and contractor performance during the contract period. Key responsibilities will include: Oversee the day-to-day facilities management of a single commercial building, ensuring all hard and soft services are delivered in line with SLAs and statutory requirements Implement and monitor planned preventative maintenance schedules, ensuring reactive works are managed effectively Manage contractor performance, including regular reviews, KPI monitoring, and formal meetings Prepare, monitor, and control the agreed service charge budget, including managing variations and additional works Coordinate statutory compliance, audits, and risk assessments, ensuring all records are accurate and up to date Carry out regular property inspections and produce detailed reports with follow-up actions Liaise closely with occupiers to maintain strong working relationships and a high standard of customer service Support emergency planning, business continuity, and health and safety procedures on site Utilise CAFM and compliance systems to log works, track actions, and report performance The successful candidate will have prior experience in a Building Manager or Facilities Manager role within a commercial office environment, with a solid understanding of statutory compliance, service charge management, and contractor oversight. An IOSH qualification is expected, with NEBOSH advantageous, alongside strong communication skills and the ability to manage a site autonomously within a structured management framework. This role may also suit an experienced Assistant Building Manager stepping into a fixed-term role with full site responsibility. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.
PROBLEM MANAGER Foreign, Commonwealth & Development Office Reference number: 434814 Total Package: £43,500 per annum (London), £40,250 (Milton Keynes), £38,500 (East Kilbride) Contract: Permanent Location: London, Milton Keynes or East Kilbride We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us Problem Manager sits within the Service Centre function in the Information and Digital Directorate. You'll be responsible for the resolution and control of the root causes of incidents in the IT infrastructure. The FCDO is in a time of transformation. We're transitioning our internal systems, landing new digital products, and expanding existing digital products. Continuously, we're working to improve digital services to provide the best user experience. As Problem Manager, you'll conduct thorough investigations to identify the root causes of incidents and errors within the IT infrastructure. Own issues until they're resolved, mitigated or taken over. You'll manage service components to ensure they meet business needs and key performance indicators (KPIs). To minimise disruption to services, you'll develop and implement strategies to resolve identified problems and prevent the reoccurrence of incidents. You'll identify opportunities for process optimisation. Plus, you'll implement and supervise change requests, ensuring that service quality is maintained. We'd like you to create an environment that motivates and empowers teams. You will manage a small team of Problem Analysts, ensuring their dedication to user demand and helping them to realise their career aspirations within digital. Also, you'll identify the best team makeup depending on the situation and recognising and dealing with issues. You'll need to be comfortable explaining the basic principles of IT standard continuity management processes and procedures. Who we're looking for You're committed to striving for continuous improvement - through identifying process optimisation opportunities and contributing to the implementation of solutions. Skilled at problem solving, your adept at resolving and controlling the root causes of incidents preventing their recurrence. You're familiar with the core technical concepts related to the role and apply them with guidance. You take initiative at work: owning issues until they are resolved or a new owner is secured. Plus, you're willing to learn and implement change requests, applying change control procedures to promote successful outcomes. Collaboration is key for you. Working effectively with technical teams, testing, service assurance, and product managers to ensure exceptional digital service delivery. We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 16th March 2026.
Feb 27, 2026
Full time
PROBLEM MANAGER Foreign, Commonwealth & Development Office Reference number: 434814 Total Package: £43,500 per annum (London), £40,250 (Milton Keynes), £38,500 (East Kilbride) Contract: Permanent Location: London, Milton Keynes or East Kilbride We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us Problem Manager sits within the Service Centre function in the Information and Digital Directorate. You'll be responsible for the resolution and control of the root causes of incidents in the IT infrastructure. The FCDO is in a time of transformation. We're transitioning our internal systems, landing new digital products, and expanding existing digital products. Continuously, we're working to improve digital services to provide the best user experience. As Problem Manager, you'll conduct thorough investigations to identify the root causes of incidents and errors within the IT infrastructure. Own issues until they're resolved, mitigated or taken over. You'll manage service components to ensure they meet business needs and key performance indicators (KPIs). To minimise disruption to services, you'll develop and implement strategies to resolve identified problems and prevent the reoccurrence of incidents. You'll identify opportunities for process optimisation. Plus, you'll implement and supervise change requests, ensuring that service quality is maintained. We'd like you to create an environment that motivates and empowers teams. You will manage a small team of Problem Analysts, ensuring their dedication to user demand and helping them to realise their career aspirations within digital. Also, you'll identify the best team makeup depending on the situation and recognising and dealing with issues. You'll need to be comfortable explaining the basic principles of IT standard continuity management processes and procedures. Who we're looking for You're committed to striving for continuous improvement - through identifying process optimisation opportunities and contributing to the implementation of solutions. Skilled at problem solving, your adept at resolving and controlling the root causes of incidents preventing their recurrence. You're familiar with the core technical concepts related to the role and apply them with guidance. You take initiative at work: owning issues until they are resolved or a new owner is secured. Plus, you're willing to learn and implement change requests, applying change control procedures to promote successful outcomes. Collaboration is key for you. Working effectively with technical teams, testing, service assurance, and product managers to ensure exceptional digital service delivery. We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 16th March 2026.
Bid ManagerExeter Construction I am pleased to be working on behalf of a well-established construction company operating in a business that delivers fast-paced, high-quality projects, predominantly within the refurbishment sector for a Bid Manager to join the team. With a streamlined structure and a hands-on leadership team, they are known for agile decision-making, strong commercial controls, and a collaborative approach from concept through to completion. Due to continued growth, they are now looking to appoint an experienced and ambitious Bid Manager to join their pre-construction team. The Role As Bid Manager, you will play a pivotal role during the pre-construction phase, taking ownership of cost planning, estimating, and commercial input across multiple tenders. Working closely with senior commercial leadership, design teams, and delivery teams, you will help ensure tenders are competitive, commercially robust, and aligned with client expectations. This role offers exposure to high-end projects and the opportunity to influence key decisions from early feasibility through to contract award. Key Responsibilities Manage budget and cost planning from concept stage through contract award. Develop detailed cost estimates and tender-specific procurement strategies. Review drawings, specifications, and contract documents to produce accurate pricing. Engage with clients, consultants, and supply chain partners to confirm project scope and requirements. Identify potential commercial risks and opportunities for value engineering. Support design development to ensure projects stay within budget. Direct procurement activities and coordinate with subcontractors and suppliers for competitive pricing. Participate in client meetings, presentations, and pre- and post-tender discussions. Ensure smooth handover of awarded tenders to delivery teams for project continuity. Keep abreast of market trends, material prices, and labor rates to inform pricing decisions. Teamwork & Guidance Work closely with clients, architects, and designers to align budgets with design intent Build strong working relationships to ensure client expectations are met and exceeded Collaborate with project and site teams to integrate financial controls into delivery Mentor and support junior commercial team members Assist with the ongoing development and improvement of commercial templates and processes Skills & Experience Experience in pre-construction, estimating, or commercial management Background in construction projects preferably refurbishment Strong understanding of estimating principles, tendering processes, and commercial strategy Knowledge of construction contracts, including JCT forms Excellent numerical, analytical, communication, and negotiation skills Ability to interpret technical drawings and specifications accurately Proficiency in Excel, Microsoft Office, and project management or commercial software Degree in Quantity Surveying, Construction Management, or similar (or equivalent experience) Experience with estimating software such as ConQuest, Causeway, or similar CSCS or relevant health & safety certifications What's on Offer Competitive salary, generous benefits package Private healthcare Company pension Supportive, collaborative working environment Strong long-term career progression and professional development opportunities Should you wish to know more about this rare opportunity, please contact Nicky Harris, RGB Recruitment Exeter.
Feb 27, 2026
Full time
Bid ManagerExeter Construction I am pleased to be working on behalf of a well-established construction company operating in a business that delivers fast-paced, high-quality projects, predominantly within the refurbishment sector for a Bid Manager to join the team. With a streamlined structure and a hands-on leadership team, they are known for agile decision-making, strong commercial controls, and a collaborative approach from concept through to completion. Due to continued growth, they are now looking to appoint an experienced and ambitious Bid Manager to join their pre-construction team. The Role As Bid Manager, you will play a pivotal role during the pre-construction phase, taking ownership of cost planning, estimating, and commercial input across multiple tenders. Working closely with senior commercial leadership, design teams, and delivery teams, you will help ensure tenders are competitive, commercially robust, and aligned with client expectations. This role offers exposure to high-end projects and the opportunity to influence key decisions from early feasibility through to contract award. Key Responsibilities Manage budget and cost planning from concept stage through contract award. Develop detailed cost estimates and tender-specific procurement strategies. Review drawings, specifications, and contract documents to produce accurate pricing. Engage with clients, consultants, and supply chain partners to confirm project scope and requirements. Identify potential commercial risks and opportunities for value engineering. Support design development to ensure projects stay within budget. Direct procurement activities and coordinate with subcontractors and suppliers for competitive pricing. Participate in client meetings, presentations, and pre- and post-tender discussions. Ensure smooth handover of awarded tenders to delivery teams for project continuity. Keep abreast of market trends, material prices, and labor rates to inform pricing decisions. Teamwork & Guidance Work closely with clients, architects, and designers to align budgets with design intent Build strong working relationships to ensure client expectations are met and exceeded Collaborate with project and site teams to integrate financial controls into delivery Mentor and support junior commercial team members Assist with the ongoing development and improvement of commercial templates and processes Skills & Experience Experience in pre-construction, estimating, or commercial management Background in construction projects preferably refurbishment Strong understanding of estimating principles, tendering processes, and commercial strategy Knowledge of construction contracts, including JCT forms Excellent numerical, analytical, communication, and negotiation skills Ability to interpret technical drawings and specifications accurately Proficiency in Excel, Microsoft Office, and project management or commercial software Degree in Quantity Surveying, Construction Management, or similar (or equivalent experience) Experience with estimating software such as ConQuest, Causeway, or similar CSCS or relevant health & safety certifications What's on Offer Competitive salary, generous benefits package Private healthcare Company pension Supportive, collaborative working environment Strong long-term career progression and professional development opportunities Should you wish to know more about this rare opportunity, please contact Nicky Harris, RGB Recruitment Exeter.
Assistant Farm Manager - Fresh Produce / Field Crops - South Lincolnshire Salary: £40,000 - £45,000 This is a practical, operational role focused entirely on field crop farming. Working closely with the Farm Manager, you will support the planning, growing, harvesting, and post harvest handling of crops, ensuring produce is grown efficiently, safely and to customer specification. The role includes team management, crop monitoring, and operational compliance. Key Responsibilities Support day to day field crop operations, including planting, growing, harvesting and post harvest handling Oversee harvesting activities, ensuring continuity of crop supply Monitor crop condition and post harvest quality to minimise waste Assist with crop planning to meet customer demand and delivery schedules Supervise and develop field and harvesting teams, including seasonal and agency labour Maintain high standards of field and yard hygiene and housekeeping Ensure all operations comply with health & safety and safe systems of work Carry out risk assessments, inspections, and audits, closing out actions promptly Ensure accurate reporting and investigation of accidents, incidents, and near misses Provide training, instruction, and supervision to operatives Manage holidays, sickness, and absence in line with company procedures Ensure compliance with technical, environmental, hygiene, and food safety standards The Company A well established commercial fresh produce business operating a large scale field crop farming operation is seeking an Assistant Farm Manager to support the production of field grown crops. The business supplies major retail and foodservice customers and operates to high technical, food safety and efficiency standards. The Candidate Background in traditional field crop or large scale agricultural operations Understanding of factors affecting crop quality, yield, and harvest performance Knowledge of pesticide use and crop protection practices Strong organisational and time management skills Confident IT skills and record keeping Clear communication and people management skills Experience within commercial fresh produce or field crop production Knowledge of storage and post harvest handling of field crops ND in Agriculture or equivalent Minimum Level 2 NVQ (or equivalent) The Package Salary: £40,000 - £45,000 Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, .
Feb 27, 2026
Full time
Assistant Farm Manager - Fresh Produce / Field Crops - South Lincolnshire Salary: £40,000 - £45,000 This is a practical, operational role focused entirely on field crop farming. Working closely with the Farm Manager, you will support the planning, growing, harvesting, and post harvest handling of crops, ensuring produce is grown efficiently, safely and to customer specification. The role includes team management, crop monitoring, and operational compliance. Key Responsibilities Support day to day field crop operations, including planting, growing, harvesting and post harvest handling Oversee harvesting activities, ensuring continuity of crop supply Monitor crop condition and post harvest quality to minimise waste Assist with crop planning to meet customer demand and delivery schedules Supervise and develop field and harvesting teams, including seasonal and agency labour Maintain high standards of field and yard hygiene and housekeeping Ensure all operations comply with health & safety and safe systems of work Carry out risk assessments, inspections, and audits, closing out actions promptly Ensure accurate reporting and investigation of accidents, incidents, and near misses Provide training, instruction, and supervision to operatives Manage holidays, sickness, and absence in line with company procedures Ensure compliance with technical, environmental, hygiene, and food safety standards The Company A well established commercial fresh produce business operating a large scale field crop farming operation is seeking an Assistant Farm Manager to support the production of field grown crops. The business supplies major retail and foodservice customers and operates to high technical, food safety and efficiency standards. The Candidate Background in traditional field crop or large scale agricultural operations Understanding of factors affecting crop quality, yield, and harvest performance Knowledge of pesticide use and crop protection practices Strong organisational and time management skills Confident IT skills and record keeping Clear communication and people management skills Experience within commercial fresh produce or field crop production Knowledge of storage and post harvest handling of field crops ND in Agriculture or equivalent Minimum Level 2 NVQ (or equivalent) The Package Salary: £40,000 - £45,000 Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, .
Supply Chain Manager page is loaded Supply Chain Managerlocations: United Kingdom - Burntwood: United Kingdom - Loughtontime type: Full timeposted on: Posted Todayjob requisition id: R56664 Job Summary: We are seeking a dynamic and experienced professional to reimagine, optimise, and govern our end-to-end supply chain processes while also owning the design and compliance of our cable products. This dual role is central to building a resilient, data-driven, and efficient global supply network that works hand-in-hand with production, and ensuring our cabling solutions meet performance, reliability, and compliance standards. Please note, Cabling engineering knowledge and CAD experience is essential for this position. Trapeze ITS is part of Modaxo, a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world. As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. "Modaxo's expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world's people" - Bill Delaney, CEO, Modaxo. Location: Burntwood (with an expectation to attend our Loughton office and client sites when required). Key Responsibilities Product Definition & Vision Define cable product requirements based on customer, project, and business needs.Develop and maintain the product roadmap, ensuring alignment with company strategy.Translate requirements into clear specifications and design inputs, securing stakeholder approval.Lead the design of cable assemblies, including drawings, schematics, and BOMs. Compliance & Standards Ensure all designs comply with relevant UK/EU standardsDocument and maintain compliance records, coordinating certification or environmental testing as needed.Stay current with updates to industry standards and incorporate changes into product design. Testing & Quality Assurance Define and oversee testing and validation plans for all cable products.Ensure every cable undergoes functional and safety tests before release.Work with Production and Project teams to design test fixtures, analyse failures, and drive corrective actions. Stakeholder Management Act as the central liaison between engineering, projects, production, and customers.Provide regular progress updates, flag risks, and manage expectations across all stakeholders.Support project delivery timelines. Cost & Performance Optimisation Together with the Production Manager, monitor and manage product costs (BOM and lifecycle).Support cost-reduction initiatives through smarter design and manufacturing efficiencies. Education: Bachelor's degree (BEng/BSc or higher) in Electrical, Electronic, Mechanical, or related Engineering field (required).Additional certifications (e.g. Six Sigma, Lean Manufacturing) advantageous.Experience:3-5+ years in product development, design engineering, or product ownership for hardware or cabling products.Experience working across engineering, manufacturing, and supply chain functions. Technical Skills: Expertise in cable design, connector systems, and materials selection.Proficiency in interpreting and producing technical drawings and electrical schematics (e.g. AutoCAD Electrical)Knowledge of electrical and mechanical principles, signal integrity, and environmental considerations.Experience with testing methods and tools (continuity, insulation, load, and environmental testing).Understanding of quality systems (ISO 9001) and compliance with BS/EN/IEC standards. Soft Skills: Strong communication and stakeholder management skills.Ability to lead cross-functional teams without direct authority.Analytical thinker with excellent problem-solving and organisational skills.Proactive, adaptable, and committed to continuous improvement. In return we will offer a competitive salary along with a comprehensive benefits package including a discretionary bonus, healthcare cash back scheme, private pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle. ebblo International ebblo helps public transport providers move confidently into the future. Our advanced ITCS solutions adapt as mobility evolves - powered by future-proof technologies and decades of experience. Together, we elevate passenger experiences and make transport systems smarter, greener, and ready for what's next.At ebblo, we are building more than innovative products - we're building momentum to reimagine the future of public transport. Join a team where curiosity is encouraged, ideas move fast, and every voice has the power to shape what comes next. If you're driven by impact and excited to shape the future of mobility, ebblo is where your next chapter begins.ebblo is part of Modaxo, the global collective of people transportation technology companies within Constellation Software Inc. (TSX: CSU).
Feb 27, 2026
Full time
Supply Chain Manager page is loaded Supply Chain Managerlocations: United Kingdom - Burntwood: United Kingdom - Loughtontime type: Full timeposted on: Posted Todayjob requisition id: R56664 Job Summary: We are seeking a dynamic and experienced professional to reimagine, optimise, and govern our end-to-end supply chain processes while also owning the design and compliance of our cable products. This dual role is central to building a resilient, data-driven, and efficient global supply network that works hand-in-hand with production, and ensuring our cabling solutions meet performance, reliability, and compliance standards. Please note, Cabling engineering knowledge and CAD experience is essential for this position. Trapeze ITS is part of Modaxo, a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world. As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. "Modaxo's expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world's people" - Bill Delaney, CEO, Modaxo. Location: Burntwood (with an expectation to attend our Loughton office and client sites when required). Key Responsibilities Product Definition & Vision Define cable product requirements based on customer, project, and business needs.Develop and maintain the product roadmap, ensuring alignment with company strategy.Translate requirements into clear specifications and design inputs, securing stakeholder approval.Lead the design of cable assemblies, including drawings, schematics, and BOMs. Compliance & Standards Ensure all designs comply with relevant UK/EU standardsDocument and maintain compliance records, coordinating certification or environmental testing as needed.Stay current with updates to industry standards and incorporate changes into product design. Testing & Quality Assurance Define and oversee testing and validation plans for all cable products.Ensure every cable undergoes functional and safety tests before release.Work with Production and Project teams to design test fixtures, analyse failures, and drive corrective actions. Stakeholder Management Act as the central liaison between engineering, projects, production, and customers.Provide regular progress updates, flag risks, and manage expectations across all stakeholders.Support project delivery timelines. Cost & Performance Optimisation Together with the Production Manager, monitor and manage product costs (BOM and lifecycle).Support cost-reduction initiatives through smarter design and manufacturing efficiencies. Education: Bachelor's degree (BEng/BSc or higher) in Electrical, Electronic, Mechanical, or related Engineering field (required).Additional certifications (e.g. Six Sigma, Lean Manufacturing) advantageous.Experience:3-5+ years in product development, design engineering, or product ownership for hardware or cabling products.Experience working across engineering, manufacturing, and supply chain functions. Technical Skills: Expertise in cable design, connector systems, and materials selection.Proficiency in interpreting and producing technical drawings and electrical schematics (e.g. AutoCAD Electrical)Knowledge of electrical and mechanical principles, signal integrity, and environmental considerations.Experience with testing methods and tools (continuity, insulation, load, and environmental testing).Understanding of quality systems (ISO 9001) and compliance with BS/EN/IEC standards. Soft Skills: Strong communication and stakeholder management skills.Ability to lead cross-functional teams without direct authority.Analytical thinker with excellent problem-solving and organisational skills.Proactive, adaptable, and committed to continuous improvement. In return we will offer a competitive salary along with a comprehensive benefits package including a discretionary bonus, healthcare cash back scheme, private pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle. ebblo International ebblo helps public transport providers move confidently into the future. Our advanced ITCS solutions adapt as mobility evolves - powered by future-proof technologies and decades of experience. Together, we elevate passenger experiences and make transport systems smarter, greener, and ready for what's next.At ebblo, we are building more than innovative products - we're building momentum to reimagine the future of public transport. Join a team where curiosity is encouraged, ideas move fast, and every voice has the power to shape what comes next. If you're driven by impact and excited to shape the future of mobility, ebblo is where your next chapter begins.ebblo is part of Modaxo, the global collective of people transportation technology companies within Constellation Software Inc. (TSX: CSU).
Position Overview Title: Deputy General Manager of Operations Employment Type: Full-time- 5 days per week, 48 hours per week Location: Weybridge, Surrey Start Date: ASAP Compensation Package Salary: £60,000 per annum Management Performance-Linked Bonus Additional Departmental Operations & Growth Bonuses Comprehensive Benefits Package (ie. Staff Discounts on Accommodation and Restaurants of Group Hotels) Private Office : fully equipped office facilities Designated Parking Space The Opportunity We are a privately held hospitality and retail group, stewarded by family-ownership, with a long-term investment horizon and a strong focus on quality, reputation, and people. As the group continues to strengthen its hotel portfolio, we are seeking a Deputy General Manager of Operations for the day-to-day stewardship of 2-3 four-star hotels. This role is intended for a senior hotel leader who values continuity, discretion, and operational excellence. It offers the opportunity to work closely with ownership, contribute to strategic decisions, and help shape the future of the group over the long term. Key Responsibilities 1. Group Operations Leadership Participate in the development and implementation of annual, monthly business plan, as well as weekly operational plans for individual hotels. Take an active, hands-on role in operations when required to ensure standards and performance are met. 2. Brand, Reputation & Guest Experience Contribute to the development and execution of group brand strategy, service standards, and corporate culture. Continuously enhance guest experience and protect and elevate brand reputation. Drive innovative marketing and brand promotion initiatives. Represent the company at industry, social, and networking events. Act as a national and international brand ambassador for the group. 3. Talent & Leadership Development Develop and implement talent strategies across managed hotels, oversee recruitment, training, and supervise execution, Foster a high-performance culture focused on accountability and continuous improvement. 4. Financial Management Establish and oversee financial performance of the hotels under management. Oversee P&L management, budgeting, forecasting, and cost control. Drive EBITDA performance and sustainable revenue growth. 5. Business Growth & Innovation Identify and develop new markets, products, and service concepts. Lead or support new hotel investments, refurbishments, and expansion projects. Drive innovation across operations to enhance competitiveness and profitability. 6. Food, Beverage & Wellness Excellence Elevate service standards and accreditation levels across food & beverage and spa operations. Work closely with specialist teams to ensure consistent quality and guest satisfaction. Ideal Candidate Profile Current or former General Manager of a four-star (or above) hotel with multi-room experience. Minimum five years experience in a Hotel General Manager role. Experience managing or overseeing high-end or fine-dining restaurants (e.g. three-rosette level or equivalent). Undergraduate degree or higher qualifications in Hospitality is preferred. Preferred Experience Direct management experience in five-star hotels and/or Michelin-starred restaurants. Proven record of delivering annual hotel profits exceeding £1 million. Strong hands-on leadership style combined with innovation, efficiency, and speed of execution. Prior experience as a Hotel Revenue Manager or strong revenue-management expertise.
Feb 27, 2026
Full time
Position Overview Title: Deputy General Manager of Operations Employment Type: Full-time- 5 days per week, 48 hours per week Location: Weybridge, Surrey Start Date: ASAP Compensation Package Salary: £60,000 per annum Management Performance-Linked Bonus Additional Departmental Operations & Growth Bonuses Comprehensive Benefits Package (ie. Staff Discounts on Accommodation and Restaurants of Group Hotels) Private Office : fully equipped office facilities Designated Parking Space The Opportunity We are a privately held hospitality and retail group, stewarded by family-ownership, with a long-term investment horizon and a strong focus on quality, reputation, and people. As the group continues to strengthen its hotel portfolio, we are seeking a Deputy General Manager of Operations for the day-to-day stewardship of 2-3 four-star hotels. This role is intended for a senior hotel leader who values continuity, discretion, and operational excellence. It offers the opportunity to work closely with ownership, contribute to strategic decisions, and help shape the future of the group over the long term. Key Responsibilities 1. Group Operations Leadership Participate in the development and implementation of annual, monthly business plan, as well as weekly operational plans for individual hotels. Take an active, hands-on role in operations when required to ensure standards and performance are met. 2. Brand, Reputation & Guest Experience Contribute to the development and execution of group brand strategy, service standards, and corporate culture. Continuously enhance guest experience and protect and elevate brand reputation. Drive innovative marketing and brand promotion initiatives. Represent the company at industry, social, and networking events. Act as a national and international brand ambassador for the group. 3. Talent & Leadership Development Develop and implement talent strategies across managed hotels, oversee recruitment, training, and supervise execution, Foster a high-performance culture focused on accountability and continuous improvement. 4. Financial Management Establish and oversee financial performance of the hotels under management. Oversee P&L management, budgeting, forecasting, and cost control. Drive EBITDA performance and sustainable revenue growth. 5. Business Growth & Innovation Identify and develop new markets, products, and service concepts. Lead or support new hotel investments, refurbishments, and expansion projects. Drive innovation across operations to enhance competitiveness and profitability. 6. Food, Beverage & Wellness Excellence Elevate service standards and accreditation levels across food & beverage and spa operations. Work closely with specialist teams to ensure consistent quality and guest satisfaction. Ideal Candidate Profile Current or former General Manager of a four-star (or above) hotel with multi-room experience. Minimum five years experience in a Hotel General Manager role. Experience managing or overseeing high-end or fine-dining restaurants (e.g. three-rosette level or equivalent). Undergraduate degree or higher qualifications in Hospitality is preferred. Preferred Experience Direct management experience in five-star hotels and/or Michelin-starred restaurants. Proven record of delivering annual hotel profits exceeding £1 million. Strong hands-on leadership style combined with innovation, efficiency, and speed of execution. Prior experience as a Hotel Revenue Manager or strong revenue-management expertise.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Facilities Manager Location: Black Country and Birmingham (covering Sandwell, Walsall, Dudley and Birmingham) Salary: 36,343.84 - 41,457.52 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm (hours negotiable) Contract: Full-time Travel: Required across the West Midlands - MUST HAVE OWN VEHCILE Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female About the Organisation We are an established specialist charity providing trauma-informed support services to women, men and children affected by domestic abuse and modern-day slavery. Our holistic approach enables victims and survivors to escape violence and abuse, recover from trauma and build resilience. Our Corporate Services directorate - including Finance, Fundraising, HR, Health & Safety, Training and Governance - underpins and strengthens frontline services, ensuring the organisation operates safely, efficiently and in line with regulatory and contractual requirements. As our services continue to grow, we are seeking an experienced Facilities Manager to oversee the maintenance, health & safety and functionality of our estate, ensuring all buildings provide safe, compliant and efficient environments for staff, victims and survivors. Our Accommodation & Estate Our accommodation portfolio includes: 24-hour refuge accommodation for women and children fleeing domestic abuse Dispersed accommodation (flats and houses) for women, children and male victims Safe houses for victims of modern-day slavery (including HMOs, grouped flats and individual units) Community-based office sites supporting outreach, group work and counselling In total, we manage 16 accommodation sites (78 bedspaces) and 4 office locations across the Black Country and Birmingham. The Role This is a dynamic and challenging role requiring strong technical knowledge, organisational skills and problem-solving capability. You will: Lead Health & Safety across all sites, chairing the H&S Workstream Deliver a robust inspection and preventative maintenance programme Ensure full regulatory and contractual compliance (including statutory testing, HMO licensing, and relevant accommodation standards) Oversee fire safety, first aid provision and incident management Manage contractors and procurement processes Maintain asset registers and lifecycle planning Act as organisational lead for COSHH and stock management Oversee security systems (CCTV, alarms, access control and key management) Line manage a small Household Team, ensuring high standards of cleanliness, safety and trauma-informed practice Work closely with Accommodation Services to minimise void loss and ensure properties are safe, welcoming and fit for purpose You will also contribute to business continuity planning, emergency preparedness and organisational risk management. About You Essential Experience in Facilities Management, property administration or a similar multi-site environment Experience managing contractors and third-party providers Experience conducting inspections, risk assessments and coordinating statutory compliance Strong knowledge of Health & Safety legislation and compliance Experience supervising or line managing staff Excellent organisational, communication and ICT skills (Microsoft 365) Educated to minimum Level 3 (or equivalent experience) Full UK driving licence with access to a vehicle (business insurance required) Eligible to work in the UK Desirable IWFM qualification (or working towards) and/or NEBOSH IOSH Managing Safely (or equivalent) Experience in supported accommodation, housing, social care or regulated environments Knowledge of trauma-informed practice Understanding of the Violence Against Women and Girls strategy and the gendered nature of violence Benefits 25 days annual leave (pro rata) plus bank holidays 1 wellbeing day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Feb 27, 2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Facilities Manager Location: Black Country and Birmingham (covering Sandwell, Walsall, Dudley and Birmingham) Salary: 36,343.84 - 41,457.52 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm (hours negotiable) Contract: Full-time Travel: Required across the West Midlands - MUST HAVE OWN VEHCILE Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female About the Organisation We are an established specialist charity providing trauma-informed support services to women, men and children affected by domestic abuse and modern-day slavery. Our holistic approach enables victims and survivors to escape violence and abuse, recover from trauma and build resilience. Our Corporate Services directorate - including Finance, Fundraising, HR, Health & Safety, Training and Governance - underpins and strengthens frontline services, ensuring the organisation operates safely, efficiently and in line with regulatory and contractual requirements. As our services continue to grow, we are seeking an experienced Facilities Manager to oversee the maintenance, health & safety and functionality of our estate, ensuring all buildings provide safe, compliant and efficient environments for staff, victims and survivors. Our Accommodation & Estate Our accommodation portfolio includes: 24-hour refuge accommodation for women and children fleeing domestic abuse Dispersed accommodation (flats and houses) for women, children and male victims Safe houses for victims of modern-day slavery (including HMOs, grouped flats and individual units) Community-based office sites supporting outreach, group work and counselling In total, we manage 16 accommodation sites (78 bedspaces) and 4 office locations across the Black Country and Birmingham. The Role This is a dynamic and challenging role requiring strong technical knowledge, organisational skills and problem-solving capability. You will: Lead Health & Safety across all sites, chairing the H&S Workstream Deliver a robust inspection and preventative maintenance programme Ensure full regulatory and contractual compliance (including statutory testing, HMO licensing, and relevant accommodation standards) Oversee fire safety, first aid provision and incident management Manage contractors and procurement processes Maintain asset registers and lifecycle planning Act as organisational lead for COSHH and stock management Oversee security systems (CCTV, alarms, access control and key management) Line manage a small Household Team, ensuring high standards of cleanliness, safety and trauma-informed practice Work closely with Accommodation Services to minimise void loss and ensure properties are safe, welcoming and fit for purpose You will also contribute to business continuity planning, emergency preparedness and organisational risk management. About You Essential Experience in Facilities Management, property administration or a similar multi-site environment Experience managing contractors and third-party providers Experience conducting inspections, risk assessments and coordinating statutory compliance Strong knowledge of Health & Safety legislation and compliance Experience supervising or line managing staff Excellent organisational, communication and ICT skills (Microsoft 365) Educated to minimum Level 3 (or equivalent experience) Full UK driving licence with access to a vehicle (business insurance required) Eligible to work in the UK Desirable IWFM qualification (or working towards) and/or NEBOSH IOSH Managing Safely (or equivalent) Experience in supported accommodation, housing, social care or regulated environments Knowledge of trauma-informed practice Understanding of the Violence Against Women and Girls strategy and the gendered nature of violence Benefits 25 days annual leave (pro rata) plus bank holidays 1 wellbeing day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
We're looking for an Operational Resilience / BCM professional to join a leading global bank! The successful candidate will drive the Bank-wide resilience programme, strengthen critical business services, and work with senior stakeholders across Risk, Technology, and Operations. If you have experience in Operational Resilience, BCM (BCI/DRI/ISO), and want to make a real impact, let's connect! What you'll do: Implement BCM best practices aligned to ISO 22301 and Business Continuity Institute (BCI) standards Support delivery of the Group Operational Resilience strategy, ensuring consistency across the organisation Partner with Group Resilience stakeholders to embed BCM requirements across the wider resilience framework Collaborate across business units and functions to identify and manage dependencies impacting BCM delivery Monitor regulatory developments and assess potential impacts to the organisation Perform quantitative and qualitative resilience metric testing Prepare Operational Resilience and BCM reporting for governance and senior stakeholders Support continuous improvement initiatives to enhance process efficiency and stakeholder outcomes What you'll bring: Strong subject matter expertise in Operational Resilience and BCM Understanding of regulatory expectations and operational resilience frameworks Experience in Third-Party Resilience and Risk management Ability to coordinate across countries, business lines, and functions Strong understanding of end-to-end business processes Excellent written, verbal, and presentation skills Professional certification in BCM or Resilience (BCI, DRI, ISO or equivalent) preferred Proven experience within resilience disciplines Eligibility to work in the UK Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Feb 26, 2026
Full time
We're looking for an Operational Resilience / BCM professional to join a leading global bank! The successful candidate will drive the Bank-wide resilience programme, strengthen critical business services, and work with senior stakeholders across Risk, Technology, and Operations. If you have experience in Operational Resilience, BCM (BCI/DRI/ISO), and want to make a real impact, let's connect! What you'll do: Implement BCM best practices aligned to ISO 22301 and Business Continuity Institute (BCI) standards Support delivery of the Group Operational Resilience strategy, ensuring consistency across the organisation Partner with Group Resilience stakeholders to embed BCM requirements across the wider resilience framework Collaborate across business units and functions to identify and manage dependencies impacting BCM delivery Monitor regulatory developments and assess potential impacts to the organisation Perform quantitative and qualitative resilience metric testing Prepare Operational Resilience and BCM reporting for governance and senior stakeholders Support continuous improvement initiatives to enhance process efficiency and stakeholder outcomes What you'll bring: Strong subject matter expertise in Operational Resilience and BCM Understanding of regulatory expectations and operational resilience frameworks Experience in Third-Party Resilience and Risk management Ability to coordinate across countries, business lines, and functions Strong understanding of end-to-end business processes Excellent written, verbal, and presentation skills Professional certification in BCM or Resilience (BCI, DRI, ISO or equivalent) preferred Proven experience within resilience disciplines Eligibility to work in the UK Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Feb 26, 2026
Full time
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
School Business Manager (Multi-Site) Location: Buckinghamshire Salary: £37,000 £49,000 per annum (DOE) Contract: Full Time, 37 hours per week Hours: 8:30am 4:30pm (7.4 hours per day) Start Date: ASAP An established Multi Academy Trust in Buckinghamshire is seeking an experienced School Business Manager to provide strategic financial and operational leadership across three primary settings. Reporting to the Headteacher, with professional links to central Finance and Operations teams, this is a key leadership role ensuring business functions operate efficiently, compliantly and in direct support of educational outcomes. Key Responsibilities: Financial Management Prepare and monitor balanced budgets with Headteacher and Governors Produce financial reports and forecasts Monitor income/expenditure and address variances Oversee invoicing, payment runs, reconciliations and payroll checks Identify funding opportunities and ensure best value through procurement HR & Compliance Lead safer recruitment processes including DBS and reference checks Maintain the Single Central Record Support contract, absence and payroll liaison processes Ensure statutory compliance and policy adherence Operations & Administration Oversee financial and administrative systems Lead GDPR compliance, SARs and FOIs Coordinate ICT provision and maintain asset registers Support attendance monitoring and business continuity planning Premises & Health & Safety Oversee site compliance, risk assessments and statutory checks Manage contractors, tenders and service agreements Support capital projects and maintenance programmes Lead H&S audits, fire procedures and compliance monitoring Oversee lettings and community use of facilities Working Pattern Typically structured as: 2 days at School A (Finance, Ops & HR) 2 days at School B (Ops & HR, including Trust-based budget support) 1 day at School C (Finance & selected operational oversight) Primarily school-based, with occasional Trust office or limited remote working where appropriate. You will be supported by central Finance, HR and Operations teams, with some transactional functions managed centrally to enable focus on strategic priorities. The Ideal Candidate Experienced SBM or senior school operations professional Strong budget management and financial reporting skills Sound understanding of safeguarding, compliance and statutory duties Confident advising senior leaders and Governors Highly organised, professional and solution-focused Why Join This Role? This opportunity offers more than a traditional SBM position it provides the chance to operate at a strategic level across multiple schools within a supportive and forward-thinking Trust structure. You will benefit from: A competitive salary (£37,000 £49,000) aligned with experience and level of responsibility. The opportunity to develop multi-site leadership experience within a growing Trust environment. Exposure to strategic finance, operations and governance at Trust level. Access to high-quality CPD and professional development pathways . Strong support from central Finance, HR and Operations teams. A collaborative leadership culture with clear lines of accountability and support. Pension scheme and additional benefits promoting staff wellbeing and work life balance. How to Apply Call us on (phone number removed) for more information or apply directly by submitting your CV. Supply Desk works in close partnership with several local authorities across Hertfordshire, Bedfordshire, and Buckinghamshire, offering a wide range of rewarding teaching opportunities. We also offer a £100 Golden Hello for any successful referral of a teacher or teaching assistant. Safeguarding Commitment Supply Desk is fully committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and adhere to Safer Recruitment standards.
Feb 26, 2026
Seasonal
School Business Manager (Multi-Site) Location: Buckinghamshire Salary: £37,000 £49,000 per annum (DOE) Contract: Full Time, 37 hours per week Hours: 8:30am 4:30pm (7.4 hours per day) Start Date: ASAP An established Multi Academy Trust in Buckinghamshire is seeking an experienced School Business Manager to provide strategic financial and operational leadership across three primary settings. Reporting to the Headteacher, with professional links to central Finance and Operations teams, this is a key leadership role ensuring business functions operate efficiently, compliantly and in direct support of educational outcomes. Key Responsibilities: Financial Management Prepare and monitor balanced budgets with Headteacher and Governors Produce financial reports and forecasts Monitor income/expenditure and address variances Oversee invoicing, payment runs, reconciliations and payroll checks Identify funding opportunities and ensure best value through procurement HR & Compliance Lead safer recruitment processes including DBS and reference checks Maintain the Single Central Record Support contract, absence and payroll liaison processes Ensure statutory compliance and policy adherence Operations & Administration Oversee financial and administrative systems Lead GDPR compliance, SARs and FOIs Coordinate ICT provision and maintain asset registers Support attendance monitoring and business continuity planning Premises & Health & Safety Oversee site compliance, risk assessments and statutory checks Manage contractors, tenders and service agreements Support capital projects and maintenance programmes Lead H&S audits, fire procedures and compliance monitoring Oversee lettings and community use of facilities Working Pattern Typically structured as: 2 days at School A (Finance, Ops & HR) 2 days at School B (Ops & HR, including Trust-based budget support) 1 day at School C (Finance & selected operational oversight) Primarily school-based, with occasional Trust office or limited remote working where appropriate. You will be supported by central Finance, HR and Operations teams, with some transactional functions managed centrally to enable focus on strategic priorities. The Ideal Candidate Experienced SBM or senior school operations professional Strong budget management and financial reporting skills Sound understanding of safeguarding, compliance and statutory duties Confident advising senior leaders and Governors Highly organised, professional and solution-focused Why Join This Role? This opportunity offers more than a traditional SBM position it provides the chance to operate at a strategic level across multiple schools within a supportive and forward-thinking Trust structure. You will benefit from: A competitive salary (£37,000 £49,000) aligned with experience and level of responsibility. The opportunity to develop multi-site leadership experience within a growing Trust environment. Exposure to strategic finance, operations and governance at Trust level. Access to high-quality CPD and professional development pathways . Strong support from central Finance, HR and Operations teams. A collaborative leadership culture with clear lines of accountability and support. Pension scheme and additional benefits promoting staff wellbeing and work life balance. How to Apply Call us on (phone number removed) for more information or apply directly by submitting your CV. Supply Desk works in close partnership with several local authorities across Hertfordshire, Bedfordshire, and Buckinghamshire, offering a wide range of rewarding teaching opportunities. We also offer a £100 Golden Hello for any successful referral of a teacher or teaching assistant. Safeguarding Commitment Supply Desk is fully committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and adhere to Safer Recruitment standards.
Job Title: Senior Head of Health & Safety Events Reporting To: Event Experience Director Function: Event Experience Direct Reports: 3 Location: London Bridge, with UK-wide travel Working Pattern: Hybrid working minimum 2 days per week in the office Hours: Office hours with flexibility required to support events Salary: £90,000 plus 10% performance bonus Role Overview Our client, an events company, is seeking a Senior Head of Health & Safety to provide organisation-wide strategic leadership for health, safety, wellbeing, and compliance across the company, its subsidiaries, and selected partner entities. This role sets the vision for a proactive, prevention-focused safety culture and ensures that all premises, people, and event operations adhere to the highest standards of legal compliance and risk management. The Senior Head of Health & Safety will oversee Event Safety, Security, Traffic Management, Medical functions, and Safeguarding across the client s event portfolio, ensuring safe, compliant, and resilient delivery during planning, build, live, and break phases. The role works closely with event planning teams, freelancers, contractors, and a wide range of external stakeholders. Responsibilities include developing and implementing safe working practices, reviewing and testing contingency plans, and coordinating with blue light services and local councils to deliver secure, compliant, and resilient events. A strong background in events and large-scale operations is essential. Key Responsibilities Strategic Leadership Set and refine the organisational strategy for health and safety across offices, warehouses, event sites, and group companies. Act as principal adviser to the Board, Executive Team, and senior leaders. Lead the development of a unified safety culture built on collaboration and continual improvement. Policy, Governance & Compliance Continue to develop the Group Safety Management System (SMS). Lead creation and assurance of H&S policies for workplace, event, contractor, and incident management. Oversee group audit, inspection, and assurance across the organisation. Ensure compliance with Martyn s Law and building safety legislation. Workplace, Building & Facilities Health & Safety Provide strategic oversight of building safety and facilities-related H&S across offices and warehouses. Partner with the Head of Workspace & Properties to define responsibilities and governance. Oversee fire safety, maintenance-related risk, contractor management, and workspace assessments. Event Safety, Security & Medical Operations Take ownership of emergency response and crisis management for events. Work with the Event Experience Director on business continuity planning to ensure robust preparedness and resilience. Lead the Event Safety & Security Manager, Coordinator, and Medical Manager. Oversee medical governance, provider performance, and operational readiness. Direct family liaison and safeguarding practices in collaboration with the Event Experience Director. Oversee security planning with a focus on protective security measures and counter-terrorism. Maintain planning documentation, RAMS, contingency plans, and compliance with the Purple Guide, Green Guide, and Martyn s Law. Build and maintain strong relationships with Safety Advisory Groups (SAGs), blue light services, and local authorities. Traffic Management Leadership Lead the Traffic Planning Manager and Traffic Management Planner. Oversee traffic plans, road closures, sterile route design, and hostile vehicle mitigation (HVM) deployment. Group-Wide Risk Management Direct risk assessments across offices, warehouses, events, and subsidiaries. Lead investigations and regulatory reporting. Ensure the organisation meets all legal reporting duties, including RIDDOR. Culture, Engagement & Training Champion health and safety training and induction programmes. Mentor managers and build health and safety capability across teams. Required Skills & Experience Essential Level 6 Occupational Health & Safety Diploma. NEBOSH General Certificate (minimum); NEBOSH Diploma preferred. Experience leading health and safety across multi-site organisations, including offices, warehouses, and events. Strong knowledge of CDM regulations, Purple Guide, Green Guide, traffic management, and medical governance. Proven leadership in large-scale event safety planning. Security management experience. Fire safety and environmental experience. Experience working with emergency services, SAGs, and regulators. Desired Level 4 Spectator Safety Safety Officer qualification. Experience supporting subsidiaries or partner companies. Training, mentoring, and coaching experience. Crowd dynamics and mass participation event experience.
Feb 26, 2026
Full time
Job Title: Senior Head of Health & Safety Events Reporting To: Event Experience Director Function: Event Experience Direct Reports: 3 Location: London Bridge, with UK-wide travel Working Pattern: Hybrid working minimum 2 days per week in the office Hours: Office hours with flexibility required to support events Salary: £90,000 plus 10% performance bonus Role Overview Our client, an events company, is seeking a Senior Head of Health & Safety to provide organisation-wide strategic leadership for health, safety, wellbeing, and compliance across the company, its subsidiaries, and selected partner entities. This role sets the vision for a proactive, prevention-focused safety culture and ensures that all premises, people, and event operations adhere to the highest standards of legal compliance and risk management. The Senior Head of Health & Safety will oversee Event Safety, Security, Traffic Management, Medical functions, and Safeguarding across the client s event portfolio, ensuring safe, compliant, and resilient delivery during planning, build, live, and break phases. The role works closely with event planning teams, freelancers, contractors, and a wide range of external stakeholders. Responsibilities include developing and implementing safe working practices, reviewing and testing contingency plans, and coordinating with blue light services and local councils to deliver secure, compliant, and resilient events. A strong background in events and large-scale operations is essential. Key Responsibilities Strategic Leadership Set and refine the organisational strategy for health and safety across offices, warehouses, event sites, and group companies. Act as principal adviser to the Board, Executive Team, and senior leaders. Lead the development of a unified safety culture built on collaboration and continual improvement. Policy, Governance & Compliance Continue to develop the Group Safety Management System (SMS). Lead creation and assurance of H&S policies for workplace, event, contractor, and incident management. Oversee group audit, inspection, and assurance across the organisation. Ensure compliance with Martyn s Law and building safety legislation. Workplace, Building & Facilities Health & Safety Provide strategic oversight of building safety and facilities-related H&S across offices and warehouses. Partner with the Head of Workspace & Properties to define responsibilities and governance. Oversee fire safety, maintenance-related risk, contractor management, and workspace assessments. Event Safety, Security & Medical Operations Take ownership of emergency response and crisis management for events. Work with the Event Experience Director on business continuity planning to ensure robust preparedness and resilience. Lead the Event Safety & Security Manager, Coordinator, and Medical Manager. Oversee medical governance, provider performance, and operational readiness. Direct family liaison and safeguarding practices in collaboration with the Event Experience Director. Oversee security planning with a focus on protective security measures and counter-terrorism. Maintain planning documentation, RAMS, contingency plans, and compliance with the Purple Guide, Green Guide, and Martyn s Law. Build and maintain strong relationships with Safety Advisory Groups (SAGs), blue light services, and local authorities. Traffic Management Leadership Lead the Traffic Planning Manager and Traffic Management Planner. Oversee traffic plans, road closures, sterile route design, and hostile vehicle mitigation (HVM) deployment. Group-Wide Risk Management Direct risk assessments across offices, warehouses, events, and subsidiaries. Lead investigations and regulatory reporting. Ensure the organisation meets all legal reporting duties, including RIDDOR. Culture, Engagement & Training Champion health and safety training and induction programmes. Mentor managers and build health and safety capability across teams. Required Skills & Experience Essential Level 6 Occupational Health & Safety Diploma. NEBOSH General Certificate (minimum); NEBOSH Diploma preferred. Experience leading health and safety across multi-site organisations, including offices, warehouses, and events. Strong knowledge of CDM regulations, Purple Guide, Green Guide, traffic management, and medical governance. Proven leadership in large-scale event safety planning. Security management experience. Fire safety and environmental experience. Experience working with emergency services, SAGs, and regulators. Desired Level 4 Spectator Safety Safety Officer qualification. Experience supporting subsidiaries or partner companies. Training, mentoring, and coaching experience. Crowd dynamics and mass participation event experience.
Oracle Systems Admin Manager Client: Royal Borough of Kensington & Chelsea Location: Kensington - Onsite 2-3 days/week Duration: 3 months Rate: £500/day (Inside IR35) Key Requirements: Strong Oracle Fusion HCM experience , particularly transitioning to Oracle Absence Case Management for statutory absences Local Authority experience (essential) Role Overview: RBKC is seeking an experienced Oracle Systems Admin Manager to lead the governance, performance, stability, and operational management of the Oracle Fusion platform. The role will ensure high system availability, service continuity, security, and adherence to ITIL best practice across core business systems. Key Responsibilities: Lead strategic governance, configuration, and optimisation of Oracle Fusion Oversee incident, problem, change, and release management ensuring SLA compliance Drive proactive monitoring, performance tuning, and system resilience Manage external managed service providers and supplier performance Provide senior stakeholder engagement, reporting, and escalation management Ensure high-quality documentation, configuration management, and governance controls Lead, mentor, and develop a high-performing system administration team Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Feb 26, 2026
Contractor
Oracle Systems Admin Manager Client: Royal Borough of Kensington & Chelsea Location: Kensington - Onsite 2-3 days/week Duration: 3 months Rate: £500/day (Inside IR35) Key Requirements: Strong Oracle Fusion HCM experience , particularly transitioning to Oracle Absence Case Management for statutory absences Local Authority experience (essential) Role Overview: RBKC is seeking an experienced Oracle Systems Admin Manager to lead the governance, performance, stability, and operational management of the Oracle Fusion platform. The role will ensure high system availability, service continuity, security, and adherence to ITIL best practice across core business systems. Key Responsibilities: Lead strategic governance, configuration, and optimisation of Oracle Fusion Oversee incident, problem, change, and release management ensuring SLA compliance Drive proactive monitoring, performance tuning, and system resilience Manage external managed service providers and supplier performance Provide senior stakeholder engagement, reporting, and escalation management Ensure high-quality documentation, configuration management, and governance controls Lead, mentor, and develop a high-performing system administration team Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Title: Senior Manager, Governance & TPRM - Enterprise Risk Requisition ID: 251716 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Responsible for oversight of Risk Governance and Third-Party Risk Management. Accountabilities Provide 2nd line of defence oversight and challenge on the bank's Third Party Risk Management process Maintain and update the relevant local TPRM governance documents Participating in TPRM subcommittee and working group Perform TPRM Quality Control and Quality Assurance reviews Participate and engage in industry forums to remain current on new developments on TPRM areas Support Global TPRM to share best practice in relation to the Third Party Risk arrangement from a regional perspective Work closely with 1B teams as the main contact in GRM and provide second line input as necessary Perform gap analysis following publication of regulatory guidelines and policies Review contract exception requests for local stakeholders by liaising with Global TPRM Assist in the formulation of the third party associated metrics by working with IC and seeking guidance and insights from Global TPRM Review NIRAs from a Third Party (OR3) Risk perspective Monitor, review and challenge where needed third party risk RAF metrics and other indicators Collaborate with Operational Resilience, IT & Cybersecurity, and Business Continuity Planning teams to address aspects related to third-party risk management. Dimensions Need to maintain a current awareness of regulatory requirements and industry best practices in TPRM and Operational Resilience. Receives direction from the VP & CRO Europe/ERM Director while following Bank policies and procedures, addressing routine matters independently, keeping Global Operational Risk (GOR) management informed, and escalating problems appropriately. For complex issues, the incumbent is expected to gather relevant information and confer with CRO/ERM Director for resolution. Knowledge of the operating environment of the Bank, with a particular emphasis on applicable business line is beneficial. Required to manage, prioritise and execute diverse activities and projects concurrently. Schedules are often influenced by changing priorities. The individual may adjust plans and schedules at short notice to meet changing conditions and deliver on priorities on a timely basis. Due to the diverse and multi-disciplined nature of the position, the incumbent is required to maintain a very high degree of flexibility and co-operation as well as accepting responsibilities outside of the defined accountabilities. Education & Experience University degree in a business-related field, with progressive experience in the financial services industry. Relevant Masters is desirable. Should have a breadth of experience in risk management, audit, capital markets or related areas. Possess excellent interpersonal and relationship-building skills to deal with senior levels of management. Possess strong communication (verbal and written), listening, presentation and facilitation skills. Experience with Coupa Risk Assess and Icertis would be an asset. Good knowledge of Microsoft Excel, Word, PowerPoint and Visio, Excellent interpersonal and relationship-building skills to deal with all levels of staff, Strong communication skills both written and verbal, Ability to work independently. Location(s): England : GreaterLondon : London (UK) Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Feb 26, 2026
Full time
Title: Senior Manager, Governance & TPRM - Enterprise Risk Requisition ID: 251716 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Responsible for oversight of Risk Governance and Third-Party Risk Management. Accountabilities Provide 2nd line of defence oversight and challenge on the bank's Third Party Risk Management process Maintain and update the relevant local TPRM governance documents Participating in TPRM subcommittee and working group Perform TPRM Quality Control and Quality Assurance reviews Participate and engage in industry forums to remain current on new developments on TPRM areas Support Global TPRM to share best practice in relation to the Third Party Risk arrangement from a regional perspective Work closely with 1B teams as the main contact in GRM and provide second line input as necessary Perform gap analysis following publication of regulatory guidelines and policies Review contract exception requests for local stakeholders by liaising with Global TPRM Assist in the formulation of the third party associated metrics by working with IC and seeking guidance and insights from Global TPRM Review NIRAs from a Third Party (OR3) Risk perspective Monitor, review and challenge where needed third party risk RAF metrics and other indicators Collaborate with Operational Resilience, IT & Cybersecurity, and Business Continuity Planning teams to address aspects related to third-party risk management. Dimensions Need to maintain a current awareness of regulatory requirements and industry best practices in TPRM and Operational Resilience. Receives direction from the VP & CRO Europe/ERM Director while following Bank policies and procedures, addressing routine matters independently, keeping Global Operational Risk (GOR) management informed, and escalating problems appropriately. For complex issues, the incumbent is expected to gather relevant information and confer with CRO/ERM Director for resolution. Knowledge of the operating environment of the Bank, with a particular emphasis on applicable business line is beneficial. Required to manage, prioritise and execute diverse activities and projects concurrently. Schedules are often influenced by changing priorities. The individual may adjust plans and schedules at short notice to meet changing conditions and deliver on priorities on a timely basis. Due to the diverse and multi-disciplined nature of the position, the incumbent is required to maintain a very high degree of flexibility and co-operation as well as accepting responsibilities outside of the defined accountabilities. Education & Experience University degree in a business-related field, with progressive experience in the financial services industry. Relevant Masters is desirable. Should have a breadth of experience in risk management, audit, capital markets or related areas. Possess excellent interpersonal and relationship-building skills to deal with senior levels of management. Possess strong communication (verbal and written), listening, presentation and facilitation skills. Experience with Coupa Risk Assess and Icertis would be an asset. Good knowledge of Microsoft Excel, Word, PowerPoint and Visio, Excellent interpersonal and relationship-building skills to deal with all levels of staff, Strong communication skills both written and verbal, Ability to work independently. Location(s): England : GreaterLondon : London (UK) Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
As a CBRE Facilities Manager, you will lead a team responsible for overseeing building operations and maintenance. You will be the central figure in transforming our workplace into an exceptional and frictionless environment. You will be responsible for upholding global standards while confidently adapting them to meet local needs, ensuring every interaction and space reflects our commitment to excellence. This position requires a leader who can not only manage facilities but also champion a positive and engaging workplace culture. What You'll Do: Workplace Team Leadership & Programs Adoption: Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement. Operational Efficiency & Cost Management: Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations. Frictionless Workplace & Client Relations: Serve as the primary point of contact for colleague inquiries and service requests, resolving issues swiftly and efficiently to create exceptional moments and a frictionless experience. Gather and analyse occupant feedback to continuously refine service delivery and enhance the overall workplace experience. Cultivate strong relationships with local client leadership and stakeholders, providing timely updates and strategic insights. Generate compelling reports that translate program performance data into actionable insights, demonstrating return on experience and colleague impact. What Success Looks Like: Adoption Excellence: Consistently meeting Workplace Experience standards. Operational Efficiency: Minimized friction in daily workplace interactions and proactive scheduling. Problem Resolution: Effective identification, troubleshooting, and resolution of complex issues. Engagement Impact: Measurable improvement in colleague satisfaction related to Workplace Experience. Relationship Strength: Strong partnerships with colleagues and stakeholders, evidenced by proactive collaboration. Values Alignment: Leading by example, consistent with CBRE's RISE values (Respect, Integrity, Service, and Excellence). What You Bring: Strategic & Proactive Ownership: Ability to independently drive initiatives and take full responsibility for the workplace environment. Problem-Solving & Decision-Making: Proven ability to handle complex challenges and make critical, timely decisions. Customer-First Approach: Unwavering commitment to prioritizing colleague needs in every program and process. Relationship Building & Influence: Demonstrated success in building influence and driving results with diverse stakeholders. Facilities Expertise: In-depth understanding of regulatory compliance, safety protocols, building codes, and best practices in facility management, including HVAC, plumbing, electrical, and safety systems. Financial Acumen: Experience in managing operational budgets, identifying efficiencies, and overseeing procurement. Leadership Experience: Preferred experience in staffing, selection, training, development, and performance management of teams. Communication & Influence: Exceptional ability to guide complex discussions, convey expectations, and motivate teams towards excellence. Education & Certifications: Bachelor's Degree preferred with 3-5 years of relevant experience, or an equivalent combination of education and experience. Valid driver's license required. Facility Management certification (e.g., CFM, FMP) preferred. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 26, 2026
Full time
As a CBRE Facilities Manager, you will lead a team responsible for overseeing building operations and maintenance. You will be the central figure in transforming our workplace into an exceptional and frictionless environment. You will be responsible for upholding global standards while confidently adapting them to meet local needs, ensuring every interaction and space reflects our commitment to excellence. This position requires a leader who can not only manage facilities but also champion a positive and engaging workplace culture. What You'll Do: Workplace Team Leadership & Programs Adoption: Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement. Operational Efficiency & Cost Management: Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations. Frictionless Workplace & Client Relations: Serve as the primary point of contact for colleague inquiries and service requests, resolving issues swiftly and efficiently to create exceptional moments and a frictionless experience. Gather and analyse occupant feedback to continuously refine service delivery and enhance the overall workplace experience. Cultivate strong relationships with local client leadership and stakeholders, providing timely updates and strategic insights. Generate compelling reports that translate program performance data into actionable insights, demonstrating return on experience and colleague impact. What Success Looks Like: Adoption Excellence: Consistently meeting Workplace Experience standards. Operational Efficiency: Minimized friction in daily workplace interactions and proactive scheduling. Problem Resolution: Effective identification, troubleshooting, and resolution of complex issues. Engagement Impact: Measurable improvement in colleague satisfaction related to Workplace Experience. Relationship Strength: Strong partnerships with colleagues and stakeholders, evidenced by proactive collaboration. Values Alignment: Leading by example, consistent with CBRE's RISE values (Respect, Integrity, Service, and Excellence). What You Bring: Strategic & Proactive Ownership: Ability to independently drive initiatives and take full responsibility for the workplace environment. Problem-Solving & Decision-Making: Proven ability to handle complex challenges and make critical, timely decisions. Customer-First Approach: Unwavering commitment to prioritizing colleague needs in every program and process. Relationship Building & Influence: Demonstrated success in building influence and driving results with diverse stakeholders. Facilities Expertise: In-depth understanding of regulatory compliance, safety protocols, building codes, and best practices in facility management, including HVAC, plumbing, electrical, and safety systems. Financial Acumen: Experience in managing operational budgets, identifying efficiencies, and overseeing procurement. Leadership Experience: Preferred experience in staffing, selection, training, development, and performance management of teams. Communication & Influence: Exceptional ability to guide complex discussions, convey expectations, and motivate teams towards excellence. Education & Certifications: Bachelor's Degree preferred with 3-5 years of relevant experience, or an equivalent combination of education and experience. Valid driver's license required. Facility Management certification (e.g., CFM, FMP) preferred. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Locations: Atlanta London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You are joining BCG's Agile Center of Excellence (CoE), a 70+ expert global Coaching and Scrum Lead team responsible for enabling the agility and high-performance delivery of BCG's internal Digital Product Organization. The Agile CoE is an expert product enablement function aligned organizationally to Global IT, part of BCG's global internal Business Services Teams (BST) which operate BCG's business. The Digital Product Organization (DPO) is a 1300+ person cross-functional product delivery, tech & engineering organization. It is comprised of 16 Product Portfolios, 120+ product squads and 5 centers of excellence, responsible for driving digitally product enablement for all internal BCG business functions (HR, Marketing, Legal, Risk, Finance, IT, etc.). This organization was formed in 2020 as part of a full-scale business agility transformation, sponsored by the CIO, CFO and COO and delivered by BCG's best-in-class Agile strategy and implementation consulting team. Each Product Portfolio is led by a dedicated Product Portfolio leader with direct alignment to the senior executive of their business function. A Product Portfolio is comprised of 3 - 15 squads, each managing 1 or more products. This organization follows a consistent Agile operating model with standards and best practices designed and governed by the Agile COE. As Agile Delivery Manager (Global Senior Manager) you will: Drive End-to-End Delivery (Primary Focus): • Own and drive end-to-end delivery of complex initiatives, programs, and product increments from planning to production and stabilization. • Ensure predictable, timely, and high-quality delivery of initiatives, epics, and features aligned with business priorities and roadmaps. • Manage dependencies, risks, and constraints across squads, platforms, and stakeholders to ensure smooth execution. • Own delivery planning, sequencing, milestones, and execution tracking across teams. • Ensure a clear path to production, including operational readiness and post-release follow-up. • Facilitate Agile Delivery (Supporting Focus): • Apply agile practices pragmatically to support delivery outcomes rather than acting as an Agile Coach or Scrum Master. • Work with Product Owners and technical leads to ensure delivery plans are realistic, prioritized, and executable. • Support teams in using agile ceremonies and artifacts to improve delivery predictability and flow. • Improve delivery processes and tooling to reduce execution friction and enable faster, reliable releases. Release Planning and Management: • Plan and manage release execution, including readiness, cutover, and coordination with L2/L3 support teams. • Ensure releases meet quality, risk, and compliance expectations. • Support post-release activities to ensure stability and business continuity. Risk and Issue Management: • Proactively identify delivery risks and issues that may impact timelines, scope, or quality. • Drive mitigation plans and escalate when necessary to ensure delivery commitments are met. • Resolve execution blockers by coordinating across teams and leadership. Metrics, Tracking, and Reporting: • Track and report delivery metrics such as milestones, dependencies, predictability, lead time, and throughput. • Use data-driven insights to identify delivery bottlenecks and areas for execution improvement. • Provide clear delivery status, risks, and forecasts to senior stakeholders and portfolio leadership. • Create dashboards and reports that give transparency into delivery progress and outcomes Team and Stakeholder Enablement: • Partner with Product Owners, Engineering Leads, and business stakeholders to align delivery with business objectives. • Manage stakeholder expectations through clear communication, transparency, and realistic planning. • Foster collaboration across squads while maintaining delivery accountability. Continuous Improvement: • Identify opportunities to improve delivery effectiveness, execution models, and ways of working. • Support teams in refining processes to improve efficiency, quality, and predictability. • Apply lessons learned from delivery outcomes to improve future execution. What You'll Bring 8-10+ years of experience across multitude of delivery management roles (e.g., Scrum Master, Agile Delivery Manager, Project/Program Manager, Release Train Engineer (RTE), Technology Delivery Lead). 8-10+ years of relevant experience leading complex technology or digital delivery initiatives in large-scale environments. Demonstrated agile coaching capabilities combined with 2-3 years of solid project and program management experience to support effective delivery governance. Proven track record of driving end-to-end delivery of enterprise-scale digital and technology programs, from planning through production and stabilization. Strong understanding of agile delivery models with the ability to apply them pragmatically to meet business objectives and execution outcomes. Certifications (Preferred): Agile Delivery Management certification. SAFe RTE / SAFe Scrum Master / SAFe Advanced Scrum Master certification. PMP certification. Scrum certifications (PSM, CSM) considered a value add but not a primary requirement. Skills & Experience: • Extensive experience delivering agile programs using industry-standard tools such as Jira, Confluence, or equivalent platforms. • Experience working with OKRs; exposure to AI / GenAI-driven portfolios is a strong advantage. • Deep understanding of the software delivery lifecycle, including release management, path to production, and operational readiness. • Proven ability to manage complex interdependencies, risks, and stakeholder expectations across large, matrixed organizations. • Strong background in technology-enabled business transformation and enterprise-scale delivery execution. • Excellent communication, stakeholder management, and decision-making skills, with the ability to influence at senior levels. • Experience working in professional services or client-facing environments preferred. Who You'll Work With Product Owners and Engineering teams to ensure delivery execution aligns with business priorities. Portfolio Product Leaders, Technical Area Leads, and Chapter Leads to manage delivery dependencies and outcomes. Other Delivery Managers to ensure consistency and best practices across initiatives. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Atlanta is $146,000.00 - $178,000.00. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial . click apply for full job details
Feb 26, 2026
Full time
Locations: Atlanta London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You are joining BCG's Agile Center of Excellence (CoE), a 70+ expert global Coaching and Scrum Lead team responsible for enabling the agility and high-performance delivery of BCG's internal Digital Product Organization. The Agile CoE is an expert product enablement function aligned organizationally to Global IT, part of BCG's global internal Business Services Teams (BST) which operate BCG's business. The Digital Product Organization (DPO) is a 1300+ person cross-functional product delivery, tech & engineering organization. It is comprised of 16 Product Portfolios, 120+ product squads and 5 centers of excellence, responsible for driving digitally product enablement for all internal BCG business functions (HR, Marketing, Legal, Risk, Finance, IT, etc.). This organization was formed in 2020 as part of a full-scale business agility transformation, sponsored by the CIO, CFO and COO and delivered by BCG's best-in-class Agile strategy and implementation consulting team. Each Product Portfolio is led by a dedicated Product Portfolio leader with direct alignment to the senior executive of their business function. A Product Portfolio is comprised of 3 - 15 squads, each managing 1 or more products. This organization follows a consistent Agile operating model with standards and best practices designed and governed by the Agile COE. As Agile Delivery Manager (Global Senior Manager) you will: Drive End-to-End Delivery (Primary Focus): • Own and drive end-to-end delivery of complex initiatives, programs, and product increments from planning to production and stabilization. • Ensure predictable, timely, and high-quality delivery of initiatives, epics, and features aligned with business priorities and roadmaps. • Manage dependencies, risks, and constraints across squads, platforms, and stakeholders to ensure smooth execution. • Own delivery planning, sequencing, milestones, and execution tracking across teams. • Ensure a clear path to production, including operational readiness and post-release follow-up. • Facilitate Agile Delivery (Supporting Focus): • Apply agile practices pragmatically to support delivery outcomes rather than acting as an Agile Coach or Scrum Master. • Work with Product Owners and technical leads to ensure delivery plans are realistic, prioritized, and executable. • Support teams in using agile ceremonies and artifacts to improve delivery predictability and flow. • Improve delivery processes and tooling to reduce execution friction and enable faster, reliable releases. Release Planning and Management: • Plan and manage release execution, including readiness, cutover, and coordination with L2/L3 support teams. • Ensure releases meet quality, risk, and compliance expectations. • Support post-release activities to ensure stability and business continuity. Risk and Issue Management: • Proactively identify delivery risks and issues that may impact timelines, scope, or quality. • Drive mitigation plans and escalate when necessary to ensure delivery commitments are met. • Resolve execution blockers by coordinating across teams and leadership. Metrics, Tracking, and Reporting: • Track and report delivery metrics such as milestones, dependencies, predictability, lead time, and throughput. • Use data-driven insights to identify delivery bottlenecks and areas for execution improvement. • Provide clear delivery status, risks, and forecasts to senior stakeholders and portfolio leadership. • Create dashboards and reports that give transparency into delivery progress and outcomes Team and Stakeholder Enablement: • Partner with Product Owners, Engineering Leads, and business stakeholders to align delivery with business objectives. • Manage stakeholder expectations through clear communication, transparency, and realistic planning. • Foster collaboration across squads while maintaining delivery accountability. Continuous Improvement: • Identify opportunities to improve delivery effectiveness, execution models, and ways of working. • Support teams in refining processes to improve efficiency, quality, and predictability. • Apply lessons learned from delivery outcomes to improve future execution. What You'll Bring 8-10+ years of experience across multitude of delivery management roles (e.g., Scrum Master, Agile Delivery Manager, Project/Program Manager, Release Train Engineer (RTE), Technology Delivery Lead). 8-10+ years of relevant experience leading complex technology or digital delivery initiatives in large-scale environments. Demonstrated agile coaching capabilities combined with 2-3 years of solid project and program management experience to support effective delivery governance. Proven track record of driving end-to-end delivery of enterprise-scale digital and technology programs, from planning through production and stabilization. Strong understanding of agile delivery models with the ability to apply them pragmatically to meet business objectives and execution outcomes. Certifications (Preferred): Agile Delivery Management certification. SAFe RTE / SAFe Scrum Master / SAFe Advanced Scrum Master certification. PMP certification. Scrum certifications (PSM, CSM) considered a value add but not a primary requirement. Skills & Experience: • Extensive experience delivering agile programs using industry-standard tools such as Jira, Confluence, or equivalent platforms. • Experience working with OKRs; exposure to AI / GenAI-driven portfolios is a strong advantage. • Deep understanding of the software delivery lifecycle, including release management, path to production, and operational readiness. • Proven ability to manage complex interdependencies, risks, and stakeholder expectations across large, matrixed organizations. • Strong background in technology-enabled business transformation and enterprise-scale delivery execution. • Excellent communication, stakeholder management, and decision-making skills, with the ability to influence at senior levels. • Experience working in professional services or client-facing environments preferred. Who You'll Work With Product Owners and Engineering teams to ensure delivery execution aligns with business priorities. Portfolio Product Leaders, Technical Area Leads, and Chapter Leads to manage delivery dependencies and outcomes. Other Delivery Managers to ensure consistency and best practices across initiatives. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Atlanta is $146,000.00 - $178,000.00. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial . click apply for full job details
