MCG Recruitment Head Chef (4-Star Hotel) MCG Recruitment are delighted to be working with our client , a prestigious 4-star hotel , who are seeking a talented Head Chef to lead their kitchen team and deliver exceptional food and service. As Head Chef, you will be responsible for ensuring that the Kitchen Brigade consistently delivers outstanding culinary experiences , keeping the guest at the heart of everything. You will lead the team in achieving departmental goals, planning and organising work activities, and continuously improving ways of working while engaging the team to do the same. Our Head Chefs have the opportunity to innovate and develop menus with their own distinctive style , inspiring both their team and guests. Maintaining a safe, healthy, and secure workplace environment, adhering to all protocols, and driving training initiatives will also be key aspects of the role. Building strong relationships and creating a positive, learning-focused environment will be central to the success of the kitchen. Making clear, confident decisions, leading menu development, and having a solid understanding of business financials including labour costs, forecasting, and budgets are essential. Above all, we want someone who is passionate, inspired, and enjoys being part of a dynamic culinary team . About You Previous experience in a 4-star, multi-outlet, meetings and events-led hotel is essential Proven experience managing, coaching, and developing kitchen teams Passionate about delivering exceptional food and service Strong interpersonal skills; able to build rapport with both colleagues and guests Professional, organised, friendly, and approachable Extensive culinary knowledge, with a finger on the latest food trends High emotional intelligence , with a commitment to personal and professional growth
Feb 27, 2026
Full time
MCG Recruitment Head Chef (4-Star Hotel) MCG Recruitment are delighted to be working with our client , a prestigious 4-star hotel , who are seeking a talented Head Chef to lead their kitchen team and deliver exceptional food and service. As Head Chef, you will be responsible for ensuring that the Kitchen Brigade consistently delivers outstanding culinary experiences , keeping the guest at the heart of everything. You will lead the team in achieving departmental goals, planning and organising work activities, and continuously improving ways of working while engaging the team to do the same. Our Head Chefs have the opportunity to innovate and develop menus with their own distinctive style , inspiring both their team and guests. Maintaining a safe, healthy, and secure workplace environment, adhering to all protocols, and driving training initiatives will also be key aspects of the role. Building strong relationships and creating a positive, learning-focused environment will be central to the success of the kitchen. Making clear, confident decisions, leading menu development, and having a solid understanding of business financials including labour costs, forecasting, and budgets are essential. Above all, we want someone who is passionate, inspired, and enjoys being part of a dynamic culinary team . About You Previous experience in a 4-star, multi-outlet, meetings and events-led hotel is essential Proven experience managing, coaching, and developing kitchen teams Passionate about delivering exceptional food and service Strong interpersonal skills; able to build rapport with both colleagues and guests Professional, organised, friendly, and approachable Extensive culinary knowledge, with a finger on the latest food trends High emotional intelligence , with a commitment to personal and professional growth
Corporate Solicitor or Legal Executive Location: Exeter or Plymouth Hybrid & Flexible Working Job Type: Full-time Looking to take the next step in your corporate legal career? An award-winning and forward-thinking law firm with offices across the South West is actively hiring a Corporate Solicitor or Legal Executive to join its growing commercial team. This opportunity is offered at Associate or Senior Associate level and is open to legal professionals from both large City practices and smaller regional firms What's in it for you? Competitive base salary with generous bonus schemes Hybrid working options - work from home or in modern Exeter/Plymouth offices 28 days' holiday plus paid sabbaticals Enrolment into a personalised coaching & mentoring programme to suit you Private medical cover and enhanced benefits Customisable flexible benefits package tailored to your needs About the Firm: Highly regarded South West commercial law firm with national and international clients Strong reputation in corporate M&A, private equity and sector-specific transactions A non-hierarchical, inclusive culture where merit, not background , drives your progression Experienced, well-connected leadership team with real client clout The Role - What You'll Be Doing: Advise UK and international businesses on corporate transactions , including: Mergers & acquisitions Business disposals Joint ventures Build and nurture long-term relationships with key clients Represent the firm at industry events, client meetings and networking opportunities Actively contribute to the team's growth and strategy What You'll Need: Qualified Solicitor or Chartered Legal Executive in England & Wales Minimum of 3 year's post-qualification experience in corporate or commercial law Background in either a large commercial practice or smaller boutique firm welcomed Passion for client service, relationship building and delivering results What Next? This is an opportunity to future-proof your legal career in a firm that invests in your development and values your input. Click Apply Now to send your CV in confidence. Or for a discreet chat about this and other corporate legal roles in the South West, contact: Paul Norman - Legal Recruitment Specialist
Feb 27, 2026
Full time
Corporate Solicitor or Legal Executive Location: Exeter or Plymouth Hybrid & Flexible Working Job Type: Full-time Looking to take the next step in your corporate legal career? An award-winning and forward-thinking law firm with offices across the South West is actively hiring a Corporate Solicitor or Legal Executive to join its growing commercial team. This opportunity is offered at Associate or Senior Associate level and is open to legal professionals from both large City practices and smaller regional firms What's in it for you? Competitive base salary with generous bonus schemes Hybrid working options - work from home or in modern Exeter/Plymouth offices 28 days' holiday plus paid sabbaticals Enrolment into a personalised coaching & mentoring programme to suit you Private medical cover and enhanced benefits Customisable flexible benefits package tailored to your needs About the Firm: Highly regarded South West commercial law firm with national and international clients Strong reputation in corporate M&A, private equity and sector-specific transactions A non-hierarchical, inclusive culture where merit, not background , drives your progression Experienced, well-connected leadership team with real client clout The Role - What You'll Be Doing: Advise UK and international businesses on corporate transactions , including: Mergers & acquisitions Business disposals Joint ventures Build and nurture long-term relationships with key clients Represent the firm at industry events, client meetings and networking opportunities Actively contribute to the team's growth and strategy What You'll Need: Qualified Solicitor or Chartered Legal Executive in England & Wales Minimum of 3 year's post-qualification experience in corporate or commercial law Background in either a large commercial practice or smaller boutique firm welcomed Passion for client service, relationship building and delivering results What Next? This is an opportunity to future-proof your legal career in a firm that invests in your development and values your input. Click Apply Now to send your CV in confidence. Or for a discreet chat about this and other corporate legal roles in the South West, contact: Paul Norman - Legal Recruitment Specialist
MCG Recruitment Head Chef (4-Star Hotel) About the Role MCG Recruitment are delighted to be working with our client , a prestigious 4-star hotel , who are seeking a talented Head Chef to lead their kitchen team and deliver exceptional food and service. As Head Chef, you will be responsible for ensuring that the Kitchen Brigade consistently delivers outstanding culinary experiences , keeping the guest at the heart of everything. You will lead the team in achieving departmental goals, planning and organising work activities, and continuously improving ways of working while engaging the team to do the same. Our Head Chefs have the opportunity to innovate and develop menus with their own distinctive style , inspiring both their team and guests. Maintaining a safe, healthy, and secure workplace environment, adhering to all protocols, and driving training initiatives will also be key aspects of the role. Building strong relationships and creating a positive, learning-focused environment will be central to the success of the kitchen. Making clear, confident decisions, leading menu development, and having a solid understanding of business financials including labour costs, forecasting, and budgets are essential. Above all, we want someone who is passionate, inspired, and enjoys being part of a dynamic culinary team . About You Previous experience in a 4-star, multi-outlet, meetings and events-led hotel is essential Proven experience managing, coaching, and developing kitchen teams Passionate about delivering exceptional food and service Strong interpersonal skills; able to build rapport with both colleagues and guests Professional, organised, friendly, and approachable Extensive culinary knowledge, with a finger on the latest food trends High emotional intelligence , with a commitment to personal and professional growth
Feb 27, 2026
Full time
MCG Recruitment Head Chef (4-Star Hotel) About the Role MCG Recruitment are delighted to be working with our client , a prestigious 4-star hotel , who are seeking a talented Head Chef to lead their kitchen team and deliver exceptional food and service. As Head Chef, you will be responsible for ensuring that the Kitchen Brigade consistently delivers outstanding culinary experiences , keeping the guest at the heart of everything. You will lead the team in achieving departmental goals, planning and organising work activities, and continuously improving ways of working while engaging the team to do the same. Our Head Chefs have the opportunity to innovate and develop menus with their own distinctive style , inspiring both their team and guests. Maintaining a safe, healthy, and secure workplace environment, adhering to all protocols, and driving training initiatives will also be key aspects of the role. Building strong relationships and creating a positive, learning-focused environment will be central to the success of the kitchen. Making clear, confident decisions, leading menu development, and having a solid understanding of business financials including labour costs, forecasting, and budgets are essential. Above all, we want someone who is passionate, inspired, and enjoys being part of a dynamic culinary team . About You Previous experience in a 4-star, multi-outlet, meetings and events-led hotel is essential Proven experience managing, coaching, and developing kitchen teams Passionate about delivering exceptional food and service Strong interpersonal skills; able to build rapport with both colleagues and guests Professional, organised, friendly, and approachable Extensive culinary knowledge, with a finger on the latest food trends High emotional intelligence , with a commitment to personal and professional growth
Team Manager Production - 4 on 4 off days Location: Chester, Cheshire West and Chester Salary: Up to £40,000 + excellent benefits A highly regarded food manufacturing business based in Cheshire is seeking an inspirational and people-focused Team Manager to join their operation following continued growth. This is an exciting opportunity to step into a key leadership role within a fast-paced food processing environment where performance, teamwork, and continuous improvement genuinely matter. Reporting into the Shift Manager, the role is focused on delivering the daily production plan on time, in full, and to specification, while ensuring compliance with GMP, food hygiene, and health & safety legislation. You will lead a production team across a variety of duties to ensure customer supply is delivered efficiently, safely, and in line with agreed costs. A core part of the role is creating a positive, high-performance culture on site. You will motivate, coach, and develop your team, manage labour planning and attendance, and ensure clear accountability against collective goals and KPIs. You will also play an active role in continuous improvement, facilitating site improvement activities, delivering improvement projects, and maintaining factory standards across safety, quality, cost, and productivity. This opportunity would suit someone with experience in a manufacturing or production environment who enjoys leading people, working at pace, and driving performance on the shop floor. Strong communication skills and a solid understanding of food safety and health & safety standards are essential. On offer is a salary of up to £40,000 plus benefits, along with genuine opportunities for development within a high-performing and growing operation.
Feb 27, 2026
Full time
Team Manager Production - 4 on 4 off days Location: Chester, Cheshire West and Chester Salary: Up to £40,000 + excellent benefits A highly regarded food manufacturing business based in Cheshire is seeking an inspirational and people-focused Team Manager to join their operation following continued growth. This is an exciting opportunity to step into a key leadership role within a fast-paced food processing environment where performance, teamwork, and continuous improvement genuinely matter. Reporting into the Shift Manager, the role is focused on delivering the daily production plan on time, in full, and to specification, while ensuring compliance with GMP, food hygiene, and health & safety legislation. You will lead a production team across a variety of duties to ensure customer supply is delivered efficiently, safely, and in line with agreed costs. A core part of the role is creating a positive, high-performance culture on site. You will motivate, coach, and develop your team, manage labour planning and attendance, and ensure clear accountability against collective goals and KPIs. You will also play an active role in continuous improvement, facilitating site improvement activities, delivering improvement projects, and maintaining factory standards across safety, quality, cost, and productivity. This opportunity would suit someone with experience in a manufacturing or production environment who enjoys leading people, working at pace, and driving performance on the shop floor. Strong communication skills and a solid understanding of food safety and health & safety standards are essential. On offer is a salary of up to £40,000 plus benefits, along with genuine opportunities for development within a high-performing and growing operation.
Team Lead Inside Sales (Renewals) Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join the Sales team at GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role Working in a fast-paced environment, the Team Lead is responsible for driving team performance in the sale and renewal of data and license subscriptions to increase revenue growth and achieve sales targets. This role combines individual contribution with team leadership. You will lead by example, ensuring the team is knowledgeable about the full range of solutions available and can clearly articulate features, benefits, and pricing to prospective and existing customers. You will support your team in understanding and probing customer requirements to match appropriate solutions to customer needs. The Team Lead oversees the renewals lifecycle across the team, ensuring customers receive timely and accurate quotations and that processes are effectively managed through to invoicing. What you ll be doing Team Leadership & Coaching Lead, motivate, and support a team of Inside Sales?Managers?focused on subscription renewals Provide regular coaching, feedback, and development to improve sales capability and negotiation skills Monitor individual and team performance against renewal and revenue targets Support onboarding and training of new team members Act as an escalation point for complex renewals and negotiations Sales & Renewal Management Oversee the renewal and negotiation of subscription contracts across the team Ensure renewal opportunities are managed proactively to maximize retention and revenue growth Partner closely with New Business Sales Teams to identify and drive upsell opportunities Support key or strategic renewal accounts where required Process & Performance Management Ensure subscription renewal activities are processed accurately and in line with defined processes and systems Monitor the accurate and timely tracking of renewal performance and retention data Review reporting metrics and provide insights to Sales Management Drive CRM compliance and data accuracy within the team Cross-Functional Collaboration Work with global teams to align processes and establish pricing guidelines Communicate field feedback, customer trends, and renewal risks to leadership Support initiatives to improve efficiency, retention, and customer experience What we re looking for Proven track record of success in meeting or exceeding sales targets, particularly in renewals or subscription-based environments Previous experience mentoring, coaching, or informally leading others preferred Strong communication skills, both written and verbal Excellent negotiation and customer relationship skills Strong time management and organizational abilities Detail-oriented with the ability to manage deadlines in a fast-paced environment Comfortable working with data, reporting tools, and CRM systems Success in this role looks like Consistent team achievement of renewal and revenue targets High customer retention and subscription growth Accurate forecasting and reporting Strong team engagement and performance improvement Efficient, compliant renewal processes In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).
Feb 27, 2026
Full time
Team Lead Inside Sales (Renewals) Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join the Sales team at GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role Working in a fast-paced environment, the Team Lead is responsible for driving team performance in the sale and renewal of data and license subscriptions to increase revenue growth and achieve sales targets. This role combines individual contribution with team leadership. You will lead by example, ensuring the team is knowledgeable about the full range of solutions available and can clearly articulate features, benefits, and pricing to prospective and existing customers. You will support your team in understanding and probing customer requirements to match appropriate solutions to customer needs. The Team Lead oversees the renewals lifecycle across the team, ensuring customers receive timely and accurate quotations and that processes are effectively managed through to invoicing. What you ll be doing Team Leadership & Coaching Lead, motivate, and support a team of Inside Sales?Managers?focused on subscription renewals Provide regular coaching, feedback, and development to improve sales capability and negotiation skills Monitor individual and team performance against renewal and revenue targets Support onboarding and training of new team members Act as an escalation point for complex renewals and negotiations Sales & Renewal Management Oversee the renewal and negotiation of subscription contracts across the team Ensure renewal opportunities are managed proactively to maximize retention and revenue growth Partner closely with New Business Sales Teams to identify and drive upsell opportunities Support key or strategic renewal accounts where required Process & Performance Management Ensure subscription renewal activities are processed accurately and in line with defined processes and systems Monitor the accurate and timely tracking of renewal performance and retention data Review reporting metrics and provide insights to Sales Management Drive CRM compliance and data accuracy within the team Cross-Functional Collaboration Work with global teams to align processes and establish pricing guidelines Communicate field feedback, customer trends, and renewal risks to leadership Support initiatives to improve efficiency, retention, and customer experience What we re looking for Proven track record of success in meeting or exceeding sales targets, particularly in renewals or subscription-based environments Previous experience mentoring, coaching, or informally leading others preferred Strong communication skills, both written and verbal Excellent negotiation and customer relationship skills Strong time management and organizational abilities Detail-oriented with the ability to manage deadlines in a fast-paced environment Comfortable working with data, reporting tools, and CRM systems Success in this role looks like Consistent team achievement of renewal and revenue targets High customer retention and subscription growth Accurate forecasting and reporting Strong team engagement and performance improvement Efficient, compliant renewal processes In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Feb 27, 2026
Full time
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Senior HR Advisor Location: North Yorkshire Salary: £40,000 - £45,000 Start: Start ASAP Type: 12 months FTC/ Hybrid At the company they are currently looking for an experienced Senior HR Advisor to join a large established business in North Yorkshire for a period of 12 months. Reporting to the Head of HR, you will be responsible for supporting a broad range of HR generalist activities whilst driving the HR agenda alongside the wider HR team. This is an exciting role, working within a fast-paced environment across a region. The HR Advisor is responsible for the following: Provide advice and guidance to managers and employees across multiple sites on all HR policies, practices and procedures. Work with managers and stakeholders to provide advice and support with all people related issues including managing complex disciplinary, grievance, performance, policy and pensions etc Maintain up to date knowledge of current and impending legislation and case law, identifying and addressing any impact on policies and procedures Providing leadership, coaching and professional development to HR Advisors Working with the wider HR team to support on HR projects appropriately, these could range from restructuring, systems, reward & benefits, health and wellbeing etc Ensure employee absenteeism is monitored and reported monthly and any issues are dealt with at the earliest opportunity. Provide a high-quality service and act as a trusted HR Advisor whilst building credible stakeholder relationships Analysing data and service level agreements, identifying gaps and making suggestions for improvements Providing coaching and development for managers, helping them to improve capability to manage and foster a high performing culture Develop and maintain effective stakeholder relationships both internally and externally Manage relationship with trade unions. They are looking for people with the following skills and experience Ideally CIPD level 5 qualified or working towards Proven experience of working as a HR Advisor, ideally gained in a unionised environment Strong knowledge of UK employment law and managing complex ER cases Experience of supporting change projects, redundancy, restructure would be ideal Strong experience of building relationships and managing stakeholder You will need a full UK driver s license for this position as there will be occasional travel in this role to other sites. To Apply If you feel you are a suitable candidate and would like to work for this company, please do not hesitate to apply.
Feb 27, 2026
Contractor
Senior HR Advisor Location: North Yorkshire Salary: £40,000 - £45,000 Start: Start ASAP Type: 12 months FTC/ Hybrid At the company they are currently looking for an experienced Senior HR Advisor to join a large established business in North Yorkshire for a period of 12 months. Reporting to the Head of HR, you will be responsible for supporting a broad range of HR generalist activities whilst driving the HR agenda alongside the wider HR team. This is an exciting role, working within a fast-paced environment across a region. The HR Advisor is responsible for the following: Provide advice and guidance to managers and employees across multiple sites on all HR policies, practices and procedures. Work with managers and stakeholders to provide advice and support with all people related issues including managing complex disciplinary, grievance, performance, policy and pensions etc Maintain up to date knowledge of current and impending legislation and case law, identifying and addressing any impact on policies and procedures Providing leadership, coaching and professional development to HR Advisors Working with the wider HR team to support on HR projects appropriately, these could range from restructuring, systems, reward & benefits, health and wellbeing etc Ensure employee absenteeism is monitored and reported monthly and any issues are dealt with at the earliest opportunity. Provide a high-quality service and act as a trusted HR Advisor whilst building credible stakeholder relationships Analysing data and service level agreements, identifying gaps and making suggestions for improvements Providing coaching and development for managers, helping them to improve capability to manage and foster a high performing culture Develop and maintain effective stakeholder relationships both internally and externally Manage relationship with trade unions. They are looking for people with the following skills and experience Ideally CIPD level 5 qualified or working towards Proven experience of working as a HR Advisor, ideally gained in a unionised environment Strong knowledge of UK employment law and managing complex ER cases Experience of supporting change projects, redundancy, restructure would be ideal Strong experience of building relationships and managing stakeholder You will need a full UK driver s license for this position as there will be occasional travel in this role to other sites. To Apply If you feel you are a suitable candidate and would like to work for this company, please do not hesitate to apply.
Quality and Compliance Team Leader page is loaded Quality and Compliance Team Leaderlocations: Chandlers Ford, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR100600Quality and Compliance Team LeaderJob Title: Quality and Compliance Team Leader Location: Chandlers Ford / Remote (Monday's & Wednesdays on-site) Salary: £29,592 per annum, plus a discretionary bonus of up to 10% Hours: Monday - Friday 40 hours per week Join Utilita and lead the charge in elevating customer experience through quality and compliance leadership! Lead with purpose-become our next Quality and Compliance Team Leader and drive service excellence from the inside out. This is an excellent opportunity to lead a team committed to upholding the highest standards of quality, compliance, and customer care in every interaction, through telephony, live chat and more. What You'll Be Doing: As a Quality and Compliance Team Leader, you will be responsible for leading a team to monitor, evaluate, and enhance call performance across our UK & offshore contact centres.You will ensure all interactions comply with internal policies, industry regulations, and customer service standards, while coaching and developing your team to deliver consistent, high-quality feedback and support.Working closely with the Quality and Compliance Manager and internal stakeholders you will identify trends, risks, and opportunities for improvement, all while fostering a culture of accountability, excellence, and continuous improvement. Who We're Looking For: Previous experience in a quality assurance or compliance role within a contact centre environment is advantageous. Ability to lead, inspire, and develop a high-performing team through effective guidance, and support. Excellent understanding of regulatory requirements and customer service best practices. A key escalation point for our Customer Service Team Leaders, ensuring availability to facilitate dispute resolution discussions. A proactive, solutions-focused approach and a passion for delivering exceptional customer first service. Proficiency in Microsoft Office packages, with strong capabilities across Word, Excel, and Outlook. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive.Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet.Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation.Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. As the first energy company to install a smart meter, we've helped millions to save s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it's no reason we're the UK's PAYG energy supplier.But smart tech isn't what got us to where we are - that's down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We're always looking for people who share our vision of Smart, Fair and Sustainability.
Feb 27, 2026
Full time
Quality and Compliance Team Leader page is loaded Quality and Compliance Team Leaderlocations: Chandlers Ford, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR100600Quality and Compliance Team LeaderJob Title: Quality and Compliance Team Leader Location: Chandlers Ford / Remote (Monday's & Wednesdays on-site) Salary: £29,592 per annum, plus a discretionary bonus of up to 10% Hours: Monday - Friday 40 hours per week Join Utilita and lead the charge in elevating customer experience through quality and compliance leadership! Lead with purpose-become our next Quality and Compliance Team Leader and drive service excellence from the inside out. This is an excellent opportunity to lead a team committed to upholding the highest standards of quality, compliance, and customer care in every interaction, through telephony, live chat and more. What You'll Be Doing: As a Quality and Compliance Team Leader, you will be responsible for leading a team to monitor, evaluate, and enhance call performance across our UK & offshore contact centres.You will ensure all interactions comply with internal policies, industry regulations, and customer service standards, while coaching and developing your team to deliver consistent, high-quality feedback and support.Working closely with the Quality and Compliance Manager and internal stakeholders you will identify trends, risks, and opportunities for improvement, all while fostering a culture of accountability, excellence, and continuous improvement. Who We're Looking For: Previous experience in a quality assurance or compliance role within a contact centre environment is advantageous. Ability to lead, inspire, and develop a high-performing team through effective guidance, and support. Excellent understanding of regulatory requirements and customer service best practices. A key escalation point for our Customer Service Team Leaders, ensuring availability to facilitate dispute resolution discussions. A proactive, solutions-focused approach and a passion for delivering exceptional customer first service. Proficiency in Microsoft Office packages, with strong capabilities across Word, Excel, and Outlook. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive.Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet.Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation.Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. As the first energy company to install a smart meter, we've helped millions to save s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it's no reason we're the UK's PAYG energy supplier.But smart tech isn't what got us to where we are - that's down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We're always looking for people who share our vision of Smart, Fair and Sustainability.
Up to £32k DOE Onsite Exeter Our client is a thriving, people-focused business delivering high-quality service solutions across the UK and internationally. With a collaborative culture, modern office environment, and a strong reputation for innovation and employee development, they are committed to supporting growth and rewarding success. The team continues to expand, offering excellent career progression within a supportive and forward-thinking environment. Role: This is an excellent opportunity for an experienced leader from an office, hospitality, travel, or retail environment who is looking to take the next step in their career. The Customer Support Team Lead will motivate and support a dynamic team, ensuring exceptional service delivery for clients and customers. This is a hands on leadership role suited to someone proactive, resilient, and passionate about developing others in a fast paced, evolving business. Responsibilities of the Customer Support Team Lead: Lead, motivate, and support a customer support team to deliver consistently high service standards. Collaborate with key internal stakeholders to review feedback and drive continuous improvement. Conduct regular 1-to-1s, coaching sessions, and performance reviews to support team development. Contribute to business-wide initiatives, working cross functionally to enhance customer experience and internal processes. Requirements of the Customer Support Team Lead: Proven leadership experience in an office-based environment; hospitality or retail sector experience advantageous. Strong people management capability, with the ability to inspire and develop a high-performing team. Excellent communication and problem-solving skills, with a calm and adaptable approach to change. Customer-focused mindset and a commitment to continuous improvement. Benefits: Salary up to £32,000 DOE. 27 days holiday (including 2 rest days) + bank holidays, plus your birthday off. Private healthcare and 24-hour GP access. Pension scheme with increasing employer contributions. Sabbatical options, quarterly reward experiences, and opportunities for travel. Electric car, cycle, and tech salary sacrifice schemes, plus wellbeing support. If you're an ambitious leader ready to make an impact in a growing customer support function, we'd love to hear from you. Apply today to join a business that truly values its people and promotes from within. Note on Sponsorship We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Feb 27, 2026
Full time
Up to £32k DOE Onsite Exeter Our client is a thriving, people-focused business delivering high-quality service solutions across the UK and internationally. With a collaborative culture, modern office environment, and a strong reputation for innovation and employee development, they are committed to supporting growth and rewarding success. The team continues to expand, offering excellent career progression within a supportive and forward-thinking environment. Role: This is an excellent opportunity for an experienced leader from an office, hospitality, travel, or retail environment who is looking to take the next step in their career. The Customer Support Team Lead will motivate and support a dynamic team, ensuring exceptional service delivery for clients and customers. This is a hands on leadership role suited to someone proactive, resilient, and passionate about developing others in a fast paced, evolving business. Responsibilities of the Customer Support Team Lead: Lead, motivate, and support a customer support team to deliver consistently high service standards. Collaborate with key internal stakeholders to review feedback and drive continuous improvement. Conduct regular 1-to-1s, coaching sessions, and performance reviews to support team development. Contribute to business-wide initiatives, working cross functionally to enhance customer experience and internal processes. Requirements of the Customer Support Team Lead: Proven leadership experience in an office-based environment; hospitality or retail sector experience advantageous. Strong people management capability, with the ability to inspire and develop a high-performing team. Excellent communication and problem-solving skills, with a calm and adaptable approach to change. Customer-focused mindset and a commitment to continuous improvement. Benefits: Salary up to £32,000 DOE. 27 days holiday (including 2 rest days) + bank holidays, plus your birthday off. Private healthcare and 24-hour GP access. Pension scheme with increasing employer contributions. Sabbatical options, quarterly reward experiences, and opportunities for travel. Electric car, cycle, and tech salary sacrifice schemes, plus wellbeing support. If you're an ambitious leader ready to make an impact in a growing customer support function, we'd love to hear from you. Apply today to join a business that truly values its people and promotes from within. Note on Sponsorship We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Sainsbury's Supermarkets Ltd
East Hagbourne, Oxfordshire
Salary: from £32000 Location: Didcot Store, Didcot, OX11 7ND Contract type: Permanent Business area: Retail Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Feb 27, 2026
Full time
Salary: from £32000 Location: Didcot Store, Didcot, OX11 7ND Contract type: Permanent Business area: Retail Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
The role. Join a dynamic and collaborative Purchasing team, taking responsibility for enhancing procurement processes. Reporting to the Purchasing Manager, you will work with team members to develop key skills, resolve daily challenges, and maintain supplier relationships. This role is Monday Friday 9am 5pm with the opportunity for hybrid work available after probation. Your day-to-day duties include; Manage team activities and provide structured training. Empower team ownership and responsibility. Organise regular updates and meetings with management. Collaborate with other supervisors for a unified approach. Foster a positive, supportive leadership style. Oversee team functions and resolve daily issues. Manage supplier relationships and review lead times. Report on monthly spending, KPIs, and non-conformance. Participate in demand planning, pricing reviews, and procurement improvements. Audit processes, maintain ERP databases, and ensure industry compliance. Assist in recruitment, onboarding, and training of new team members. Why you should apply. What a magnificent place to work, from the unbelievable benefits package to the fantastic culture, this is somewhere you will build such a successful and rewarding career you will not want to leave! The opportunity for both professional and personal progression here is also one to note down. For such a large and long-standing business, they have absolutely mastered how to keep the family feel throughout, creating an atmosphere you look forward to entering every day. What were looking for. Leadership skills, commercial awareness and a proactive attitude. Previous experience in a Buyer or Supervisory role, including team coaching and supplier performance development is desirable. Strong analytical skills and negotiation skills is required with advanced computer literacy. You will have excellent organisational skills, strong communication abilities and the capacity to meet deadlines in a fast-paced environments. Ideally, youll be CIPS certified (or prepared to undertake) At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience, and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. INDH
Feb 27, 2026
Full time
The role. Join a dynamic and collaborative Purchasing team, taking responsibility for enhancing procurement processes. Reporting to the Purchasing Manager, you will work with team members to develop key skills, resolve daily challenges, and maintain supplier relationships. This role is Monday Friday 9am 5pm with the opportunity for hybrid work available after probation. Your day-to-day duties include; Manage team activities and provide structured training. Empower team ownership and responsibility. Organise regular updates and meetings with management. Collaborate with other supervisors for a unified approach. Foster a positive, supportive leadership style. Oversee team functions and resolve daily issues. Manage supplier relationships and review lead times. Report on monthly spending, KPIs, and non-conformance. Participate in demand planning, pricing reviews, and procurement improvements. Audit processes, maintain ERP databases, and ensure industry compliance. Assist in recruitment, onboarding, and training of new team members. Why you should apply. What a magnificent place to work, from the unbelievable benefits package to the fantastic culture, this is somewhere you will build such a successful and rewarding career you will not want to leave! The opportunity for both professional and personal progression here is also one to note down. For such a large and long-standing business, they have absolutely mastered how to keep the family feel throughout, creating an atmosphere you look forward to entering every day. What were looking for. Leadership skills, commercial awareness and a proactive attitude. Previous experience in a Buyer or Supervisory role, including team coaching and supplier performance development is desirable. Strong analytical skills and negotiation skills is required with advanced computer literacy. You will have excellent organisational skills, strong communication abilities and the capacity to meet deadlines in a fast-paced environments. Ideally, youll be CIPS certified (or prepared to undertake) At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience, and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. INDH
Do you have experience in growing a travel sales team both in sales figures and team recruitment? Award winning Travel company are looking for a Business development coach to Join their growing team. Job Duties: To deliver and drive growth in sales performance and the individual development of ITA's. Manage and monitor the sales performance of the ITA's, identifying opportunities for improvement and growth. Support our ITA's in the development of their business plans, goals and projections. Manage product support to ensure the ITA's have access to the right products and resources. Maintain and grow industry knowledge to effectively support and manage the ITA's. Work closely with the Marketing and Product team to ensure the ITA's have access to the right tools, resources and materials to perform effectively. Produce regular reporting and analysis on ITA sales performance, trends and opportunities. Support with training and development activities to ITA's throughout their journey to ensure ongoing success. Continual development over both sectors including assisting with social media growth and occasional visits. To plan, support and attend ITA related meetings and events as required. To support ITA recruitment activities where needed. To assist with the ITA induction and onboarding programmes as required. Provide ongoing guidance and support to the ITA's to ensure their continued success. To contribute to the development of the ITA strategy by identifying opportunities to improve engagement, performance and long-term retention. Experience Required : Strong relationship building skills with the ability to engage and influence. Previous experience of working in a sales support role. Excellent communication skills, both written and verbal. Confident delivering training and presentations. Commercial knowledge with experience supporting sales growth and performance. A proactive and solutions focused approach, with the ability to identify issues and drive improvements. Confident, adaptable and comfortable working independently. Committed to continuous improvement and professional development. Comfortable with Excel, Word and Canva. Full UK driving licence required due to travel responsibilities. The Package: Hybrid Role - Greater Manchester Excellent Starting Salary Worldwide travel potential Generous annual leave Well-being plan and benefits Travel Discount Interested? Please follow the instructions to apply and attach your CV; this vacancy is being managed by Harrison on (phone number removed) (url removed)
Feb 27, 2026
Full time
Do you have experience in growing a travel sales team both in sales figures and team recruitment? Award winning Travel company are looking for a Business development coach to Join their growing team. Job Duties: To deliver and drive growth in sales performance and the individual development of ITA's. Manage and monitor the sales performance of the ITA's, identifying opportunities for improvement and growth. Support our ITA's in the development of their business plans, goals and projections. Manage product support to ensure the ITA's have access to the right products and resources. Maintain and grow industry knowledge to effectively support and manage the ITA's. Work closely with the Marketing and Product team to ensure the ITA's have access to the right tools, resources and materials to perform effectively. Produce regular reporting and analysis on ITA sales performance, trends and opportunities. Support with training and development activities to ITA's throughout their journey to ensure ongoing success. Continual development over both sectors including assisting with social media growth and occasional visits. To plan, support and attend ITA related meetings and events as required. To support ITA recruitment activities where needed. To assist with the ITA induction and onboarding programmes as required. Provide ongoing guidance and support to the ITA's to ensure their continued success. To contribute to the development of the ITA strategy by identifying opportunities to improve engagement, performance and long-term retention. Experience Required : Strong relationship building skills with the ability to engage and influence. Previous experience of working in a sales support role. Excellent communication skills, both written and verbal. Confident delivering training and presentations. Commercial knowledge with experience supporting sales growth and performance. A proactive and solutions focused approach, with the ability to identify issues and drive improvements. Confident, adaptable and comfortable working independently. Committed to continuous improvement and professional development. Comfortable with Excel, Word and Canva. Full UK driving licence required due to travel responsibilities. The Package: Hybrid Role - Greater Manchester Excellent Starting Salary Worldwide travel potential Generous annual leave Well-being plan and benefits Travel Discount Interested? Please follow the instructions to apply and attach your CV; this vacancy is being managed by Harrison on (phone number removed) (url removed)
Job Specification: Interim Compliance ManagerDepartment: Housing MaintenanceTeam Size: 30+ staff1. Role PurposeThe Interim Compliance Manager will lead and oversee statutory compliance across a large and busy Housing Maintenance department. The role ensures the council meets all legal, regulatory, and best-practice requirements relating to landlord compliance, including gas safety, electrical safety, fire safety, asbestos management, and lift maintenance. The postholder will provide strong operational leadership to three specialist compliance leads and drive high standards of performance, reporting, and assurance across all compliance areas.(Gas Compliance Lead, Electrical Compliance Lead, Fire/Asbestos/Lifts Compliance Lead)2. Key ResponsibilitiesStrategic Leadership & Management Lead the statutory compliance function within Housing Maintenance, ensuring full adherence to all landlord obligations. Manage and support three compliance leads covering Gas Safety, Electrical Safety, and Fire/Asbestos/Lifts. Provide clear direction, coaching, and performance management to ensure high-quality service delivery. Statutory & Regulatory Compliance Ensure compliance with all relevant legislation and guidance including Gas Safety Regulations, Electrical Safety standards, Fire Safety Order requirements, Control of Asbestos Regulations, and LOLER/PUWER. Maintain and continuously improve compliance frameworks, policies, and procedures. Ensure effective contractor management including monitoring, auditing, and performance review. Assurance, Reporting & Risk Management Oversee the development and maintenance of accurate compliance data and audit trails. Prepare high-quality reports for senior management, boards, committees, and regulatory bodies. Lead on internal audits, external inspections, and follow-up actions. Identify key risks and ensure robust mitigation plans are in place. Operational Delivery Ensure servicing, inspection, remedial works, and certification programmes are delivered on time and to required standards. Work closely with repairs, asset management, and housing operations to resolve compliance-related issues. Manage budgets associated with compliance work streams, including contract spend. Stakeholder Engagement Act as the key point of contact for internal and external stakeholders on all compliance matters. Foster effective relationships with regulators, auditors, contractors, and internal departments. Communicate compliance priorities clearly across the service to drive safety culture. 3. Qualifications & ExperienceEssential Qualifications Relevant technical qualification in building services, compliance, health & safety, or equivalent experience. Professional membership desirable (e.g., Gas Safe, NICEIC, IOSH, IFE, BOHS, or equivalent). Essential Experience Significant experience managing statutory compliance within housing, property, or building maintenance environments. Proven leadership experience managing multi-disciplinary compliance teams. Strong understanding of landlord compliance obligations and regulatory frameworks. Experience managing contractors including performance monitoring, audits, KPIs, and service delivery. Experience in contract management including overseeing existing contracts and driving continuous improvement. Experience procuring new contracts including specifications, tender processes, evaluating bids, and mobilising suppliers. Demonstrable experience improving compliance performance in a large, complex setting. Skills & Competencies Strong leadership and communication skills. Excellent organisational skills with the ability to prioritise in a busy, reactive environment. Ability to interpret and apply legislation, codes of practice, and technical standards. High attention to detail and accuracy in reporting. Strong IT skills including compliance systems and Microsoft Office. 4. Additional InformationThis is an interim role requiring someone who can hit the ground running.The role may require occasional out-of-hours work to respond to urgent compliance What you'll get in return This is a temporary position with the potential to go permanent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Feb 27, 2026
Seasonal
Job Specification: Interim Compliance ManagerDepartment: Housing MaintenanceTeam Size: 30+ staff1. Role PurposeThe Interim Compliance Manager will lead and oversee statutory compliance across a large and busy Housing Maintenance department. The role ensures the council meets all legal, regulatory, and best-practice requirements relating to landlord compliance, including gas safety, electrical safety, fire safety, asbestos management, and lift maintenance. The postholder will provide strong operational leadership to three specialist compliance leads and drive high standards of performance, reporting, and assurance across all compliance areas.(Gas Compliance Lead, Electrical Compliance Lead, Fire/Asbestos/Lifts Compliance Lead)2. Key ResponsibilitiesStrategic Leadership & Management Lead the statutory compliance function within Housing Maintenance, ensuring full adherence to all landlord obligations. Manage and support three compliance leads covering Gas Safety, Electrical Safety, and Fire/Asbestos/Lifts. Provide clear direction, coaching, and performance management to ensure high-quality service delivery. Statutory & Regulatory Compliance Ensure compliance with all relevant legislation and guidance including Gas Safety Regulations, Electrical Safety standards, Fire Safety Order requirements, Control of Asbestos Regulations, and LOLER/PUWER. Maintain and continuously improve compliance frameworks, policies, and procedures. Ensure effective contractor management including monitoring, auditing, and performance review. Assurance, Reporting & Risk Management Oversee the development and maintenance of accurate compliance data and audit trails. Prepare high-quality reports for senior management, boards, committees, and regulatory bodies. Lead on internal audits, external inspections, and follow-up actions. Identify key risks and ensure robust mitigation plans are in place. Operational Delivery Ensure servicing, inspection, remedial works, and certification programmes are delivered on time and to required standards. Work closely with repairs, asset management, and housing operations to resolve compliance-related issues. Manage budgets associated with compliance work streams, including contract spend. Stakeholder Engagement Act as the key point of contact for internal and external stakeholders on all compliance matters. Foster effective relationships with regulators, auditors, contractors, and internal departments. Communicate compliance priorities clearly across the service to drive safety culture. 3. Qualifications & ExperienceEssential Qualifications Relevant technical qualification in building services, compliance, health & safety, or equivalent experience. Professional membership desirable (e.g., Gas Safe, NICEIC, IOSH, IFE, BOHS, or equivalent). Essential Experience Significant experience managing statutory compliance within housing, property, or building maintenance environments. Proven leadership experience managing multi-disciplinary compliance teams. Strong understanding of landlord compliance obligations and regulatory frameworks. Experience managing contractors including performance monitoring, audits, KPIs, and service delivery. Experience in contract management including overseeing existing contracts and driving continuous improvement. Experience procuring new contracts including specifications, tender processes, evaluating bids, and mobilising suppliers. Demonstrable experience improving compliance performance in a large, complex setting. Skills & Competencies Strong leadership and communication skills. Excellent organisational skills with the ability to prioritise in a busy, reactive environment. Ability to interpret and apply legislation, codes of practice, and technical standards. High attention to detail and accuracy in reporting. Strong IT skills including compliance systems and Microsoft Office. 4. Additional InformationThis is an interim role requiring someone who can hit the ground running.The role may require occasional out-of-hours work to respond to urgent compliance What you'll get in return This is a temporary position with the potential to go permanent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior Manager, Process and Controls, Risk Consulting (UKI) Location: London The Opportunity Risk continues to rise on boardroom agendas, and EY's Risk Consulting practice helps leading organisations navigate this complexity through integrated, tech enabled solutions across internal audit, risk management, financial controls and broader controls transformation. Our clients increasingly demand strategic, end to end solutions that deliver value and support confident decision making. You will join a diverse, collaborative, and high performing team where curiosity, innovation and inclusive teaming are core to how we work. You will have the opportunity to build a career as unique as you are, supported by EY's global scale, cutting edge technology, hybrid working culture, and a commitment to continuous learning. As a Senior Manager, you will take a pivotal leadership role, bridging strategic delivery, technical excellence, client management and team development across our process and controls solutions. You will oversee complex engagements, support business development activities, and act as a trusted advisor to senior stakeholders. Your Key Responsibilities Client Delivery & Engagement Leadership Lead large and complex process, controls and risk engagements ensuring high quality, timely and on budget delivery. Oversee engagement planning, fieldwork and reporting, presenting findings and recommendations to senior stakeholders. Act as a trusted advisor, supporting clients in navigating regulatory requirements such as UK Corporate Reform, US SOX compliance and Global Internal Audit Standards. Stakeholder & Relationship Management Build and maintain strong relationships with senior client stakeholders. Work collaboratively across EY service lines, sector teams and subject matter experts. Mentor, coach and develop high performing teams, fostering a culture of continuous learning and collaboration. Lead internal initiatives, champion EY values, and contribute to a positive, inclusive team environment. Confident to lead teams and deliver to clients through new or uncertain circumstances. Ensure engagements meet EY's quality, risk management and regulatory expectations. Foresee, identify and mitigate engagement risks, escalating issues where appropriate. Support financial management including budgeting, forecasting and profitability. Business Development & Market Activity Drive opportunity identification through existing relationships and market insights. Lead proposals, thought leadership and client events. Help shape and enhance EY's Risk solutions. Comfortable navigating uncertain circumstances. Skills & Experience Technical & Professional Expertise Significant experience across a breadth of risk competencies e.g. internal audit, SOX, internal controls, risk management, third party risk management and controls transformation. Strong understanding of business processes, risk identification, control design and regulatory expectations. Experience applying data, automation and analytics to improve client outcomes. Preferred experience analysing ERP/control environments (SAP, Oracle). Leadership & Interpersonal Skills Proven success leading multi disciplinary teams and multiple projects. Strong communication, influencing and presentation skills. Ability to build trust, navigate ambiguity and guide teams. Commercial & Strategic Acumen Strong business acumen and commerciality. Able to discuss risk and control topics independently. Experience leading business development and proposition development. To Qualify for This Role Professional experience in risk, process and controls services. A relevant professional qualification (ACA, ACCA, CIA, CISA or equivalent). Demonstrable experience delivering complex risk, process and control engagements. Demonstrable experience in business development and relationship building/management. What we look for: We are interested to hear from entrepreneurial people who feed on the energy of a thriving global team. We seek a high level of drive, commitment to achieving solutions, and ability to work under pressure. We need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. There is an expectation to be able to travel outside of the assigned office, which may involve UK regional or international travel. What we offer: EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next, including having the opportunity to gain an EY Tech MBA which is an accredited MBA program offered to all EY professionals globally. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 27, 2026
Full time
Senior Manager, Process and Controls, Risk Consulting (UKI) Location: London The Opportunity Risk continues to rise on boardroom agendas, and EY's Risk Consulting practice helps leading organisations navigate this complexity through integrated, tech enabled solutions across internal audit, risk management, financial controls and broader controls transformation. Our clients increasingly demand strategic, end to end solutions that deliver value and support confident decision making. You will join a diverse, collaborative, and high performing team where curiosity, innovation and inclusive teaming are core to how we work. You will have the opportunity to build a career as unique as you are, supported by EY's global scale, cutting edge technology, hybrid working culture, and a commitment to continuous learning. As a Senior Manager, you will take a pivotal leadership role, bridging strategic delivery, technical excellence, client management and team development across our process and controls solutions. You will oversee complex engagements, support business development activities, and act as a trusted advisor to senior stakeholders. Your Key Responsibilities Client Delivery & Engagement Leadership Lead large and complex process, controls and risk engagements ensuring high quality, timely and on budget delivery. Oversee engagement planning, fieldwork and reporting, presenting findings and recommendations to senior stakeholders. Act as a trusted advisor, supporting clients in navigating regulatory requirements such as UK Corporate Reform, US SOX compliance and Global Internal Audit Standards. Stakeholder & Relationship Management Build and maintain strong relationships with senior client stakeholders. Work collaboratively across EY service lines, sector teams and subject matter experts. Mentor, coach and develop high performing teams, fostering a culture of continuous learning and collaboration. Lead internal initiatives, champion EY values, and contribute to a positive, inclusive team environment. Confident to lead teams and deliver to clients through new or uncertain circumstances. Ensure engagements meet EY's quality, risk management and regulatory expectations. Foresee, identify and mitigate engagement risks, escalating issues where appropriate. Support financial management including budgeting, forecasting and profitability. Business Development & Market Activity Drive opportunity identification through existing relationships and market insights. Lead proposals, thought leadership and client events. Help shape and enhance EY's Risk solutions. Comfortable navigating uncertain circumstances. Skills & Experience Technical & Professional Expertise Significant experience across a breadth of risk competencies e.g. internal audit, SOX, internal controls, risk management, third party risk management and controls transformation. Strong understanding of business processes, risk identification, control design and regulatory expectations. Experience applying data, automation and analytics to improve client outcomes. Preferred experience analysing ERP/control environments (SAP, Oracle). Leadership & Interpersonal Skills Proven success leading multi disciplinary teams and multiple projects. Strong communication, influencing and presentation skills. Ability to build trust, navigate ambiguity and guide teams. Commercial & Strategic Acumen Strong business acumen and commerciality. Able to discuss risk and control topics independently. Experience leading business development and proposition development. To Qualify for This Role Professional experience in risk, process and controls services. A relevant professional qualification (ACA, ACCA, CIA, CISA or equivalent). Demonstrable experience delivering complex risk, process and control engagements. Demonstrable experience in business development and relationship building/management. What we look for: We are interested to hear from entrepreneurial people who feed on the energy of a thriving global team. We seek a high level of drive, commitment to achieving solutions, and ability to work under pressure. We need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. There is an expectation to be able to travel outside of the assigned office, which may involve UK regional or international travel. What we offer: EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next, including having the opportunity to gain an EY Tech MBA which is an accredited MBA program offered to all EY professionals globally. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
About the role As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you in completing our industry leading 'Step into Optics' training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians. What you'll need to have Experience working in a customer facing role Desire to learn Led or coached a team It would be great if you also have Experience working in a clinical environment Our benefits Discretionary Quarterly bonus Generous employee discounts for you and a second person (terms and conditions apply) Clinical and Non-Clinical Career development opportunities Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Feb 27, 2026
Full time
About the role As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you in completing our industry leading 'Step into Optics' training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians. What you'll need to have Experience working in a customer facing role Desire to learn Led or coached a team It would be great if you also have Experience working in a clinical environment Our benefits Discretionary Quarterly bonus Generous employee discounts for you and a second person (terms and conditions apply) Clinical and Non-Clinical Career development opportunities Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Belfast, Northern Ireland, United Kingdom People Operations Business Partner Location: Belfast, Hybrid (3 days in office) Full Time, Permanent As the People Operations Business Partner in Belfast, you will be the heartbeat of our Northern Ireland presence. This is a high-impact role where you will bridge the gap between global strategy and local execution. You aren't just running HR processes; you are a strategic partner to our Site Lead, a guardian of our culture, and the primary ambassador for our employer brand in the Belfast market. What you'll do: Strategic Business Partnership Act as the primary People Partner to the Belfast Site Lead and local management, providing coaching, talent planning, and operational support to drive site effectiveness. Align local objectives with the Global People Roadmap, ensuring seamless execution of initiatives across the region. Talent Acquisition & Employer Branding Be the "Face of EverQuote" in Belfast, actively networking and building relationships within the local talent ecosystem to attract top-tier candidates. Partner with the Global Recruitment team to provide local context, lead high-touch candidate experiences, and ensure our "Belfast Story" is compelling and authentic. Represent the company at local tech meetups, university fairs, and industry events to build a robust talent pipeline. Global HRIS Implementation & Support Serve as the Belfast Lead for our Global HRIS project, representing the specific needs, data requirements, and nuances of the Northern Ireland site during design and rollout. Ensure local data integrity and compliance within the system while training the Belfast team on new tools. Employee Engagement & Culture Design and lead local initiatives that drive a high-performance, inclusive culture. Manage engagement surveys and turn the data into action plans that improve the day-to-day experience in Belfast. Lead site-specific events designed to support employee engagement and relationship building across the team. Operational Excellence & Compliance Manage the full employee lifecycle for the Belfast team (onboarding, performance cycles, offboarding). Ensure all HR activities comply with UK/Northern Ireland employment law (GDPR, Fair Employment monitoring, etc.). Partner with the global team on benefits administration, payroll coordination, and localized policy. Trusted Employee Relations and Advocacy Act as the dedicated "Culture Guardian" and problem-solver for the site, proactively managing employee relations with an emphasis on empathy, fair resolution, and maintaining a high-trust environment. In partnership with the Global Head of People, serve as a trusted advisor to both managers and employees, navigating complex interpersonal dynamics with a coaching-first mindset to ensure every voice is heard and valued. Who You Are Experience: 5+ years in HR/People Ops, ideally within a scaling tech or global matrix environment. The "Belfast Ambassador": You are well-connected in the local market and comfortable being the "voice" of the company at events or on LinkedIn. Systems Mindset: Previous experience with HRIS implementations and a keen eye for how local data fits into global architecture. Relationship Builder: The ability to influence stakeholders at a distance (Global) while being a visible, approachable leader locally. Proactive Problem Solver: You come to the Global Head of People and Site Lead with proposed solutions, not just problems. Why Join Us? Own the Site Identity: You have the autonomy to define what it means to work at our Belfast site. Influence the Architecture: You help build the systems you use. High Visibility: Reporting to the Global Head of People offers significant exposure to executive-level strategy. Competitive Total Rewards package aimed at supporting your personal needs. Interview Steps: 1. Hiring Manager Interview 2. Panel & Culture Interview Why EverQuote: At EverQuote NI we work with the latest and greatest technologies, we offer incredible learning and development opportunities, we value the diversity of our people and invest in outstanding career progression and flexibility and work/life balance. Our company is profitable & established. We encourage creative thinking and independent responsibilities Growth mindset culture regularly seeks to reflect and improve. This role offers a highly unique learning and development opportunity We encourage creative thinking and independent responsibilities Lunch catering to the office, fully-stocked kitchen, company outings to local restaurants, day trips, and more Very competitive salary Performance based bonus plan Flexible work environment 30 days annual leave plus 6 stats. Group Benefit Scheme - Private Healthcare, Dental and Optical insurance for you and your family Enhanced parental leave CSR and Social Events Statement on Fair Employment and Equal Opportunities EverQuote NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender, (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age of disability. As an equal opportunities employer, we welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note EverQuote NI complete background checks on all candidates offered a position. Having a criminal record will not necessarily debar you from working with EverQuote NI Limited. Special Accommodations We are committed to fostering an inclusive and accessible hiring process. If you require any special accommodations during the interview process, please let us know, and we will work with you to meet your needs. About EverQuote EverQuote operates a leading online marketplace for insurance shopping, connecting consumers with insurance provider customers, which includes both carriers and agents. Our vision is to be the leading growth partner for property and casualty, or P&C, insurance providers. Our results-driven marketplace, powered by our proprietary data and technology platform, is improving the way insurance providers attract and connect with consumers shopping for insurance. For more information, visit and follow on LinkedIn.
Feb 27, 2026
Full time
Belfast, Northern Ireland, United Kingdom People Operations Business Partner Location: Belfast, Hybrid (3 days in office) Full Time, Permanent As the People Operations Business Partner in Belfast, you will be the heartbeat of our Northern Ireland presence. This is a high-impact role where you will bridge the gap between global strategy and local execution. You aren't just running HR processes; you are a strategic partner to our Site Lead, a guardian of our culture, and the primary ambassador for our employer brand in the Belfast market. What you'll do: Strategic Business Partnership Act as the primary People Partner to the Belfast Site Lead and local management, providing coaching, talent planning, and operational support to drive site effectiveness. Align local objectives with the Global People Roadmap, ensuring seamless execution of initiatives across the region. Talent Acquisition & Employer Branding Be the "Face of EverQuote" in Belfast, actively networking and building relationships within the local talent ecosystem to attract top-tier candidates. Partner with the Global Recruitment team to provide local context, lead high-touch candidate experiences, and ensure our "Belfast Story" is compelling and authentic. Represent the company at local tech meetups, university fairs, and industry events to build a robust talent pipeline. Global HRIS Implementation & Support Serve as the Belfast Lead for our Global HRIS project, representing the specific needs, data requirements, and nuances of the Northern Ireland site during design and rollout. Ensure local data integrity and compliance within the system while training the Belfast team on new tools. Employee Engagement & Culture Design and lead local initiatives that drive a high-performance, inclusive culture. Manage engagement surveys and turn the data into action plans that improve the day-to-day experience in Belfast. Lead site-specific events designed to support employee engagement and relationship building across the team. Operational Excellence & Compliance Manage the full employee lifecycle for the Belfast team (onboarding, performance cycles, offboarding). Ensure all HR activities comply with UK/Northern Ireland employment law (GDPR, Fair Employment monitoring, etc.). Partner with the global team on benefits administration, payroll coordination, and localized policy. Trusted Employee Relations and Advocacy Act as the dedicated "Culture Guardian" and problem-solver for the site, proactively managing employee relations with an emphasis on empathy, fair resolution, and maintaining a high-trust environment. In partnership with the Global Head of People, serve as a trusted advisor to both managers and employees, navigating complex interpersonal dynamics with a coaching-first mindset to ensure every voice is heard and valued. Who You Are Experience: 5+ years in HR/People Ops, ideally within a scaling tech or global matrix environment. The "Belfast Ambassador": You are well-connected in the local market and comfortable being the "voice" of the company at events or on LinkedIn. Systems Mindset: Previous experience with HRIS implementations and a keen eye for how local data fits into global architecture. Relationship Builder: The ability to influence stakeholders at a distance (Global) while being a visible, approachable leader locally. Proactive Problem Solver: You come to the Global Head of People and Site Lead with proposed solutions, not just problems. Why Join Us? Own the Site Identity: You have the autonomy to define what it means to work at our Belfast site. Influence the Architecture: You help build the systems you use. High Visibility: Reporting to the Global Head of People offers significant exposure to executive-level strategy. Competitive Total Rewards package aimed at supporting your personal needs. Interview Steps: 1. Hiring Manager Interview 2. Panel & Culture Interview Why EverQuote: At EverQuote NI we work with the latest and greatest technologies, we offer incredible learning and development opportunities, we value the diversity of our people and invest in outstanding career progression and flexibility and work/life balance. Our company is profitable & established. We encourage creative thinking and independent responsibilities Growth mindset culture regularly seeks to reflect and improve. This role offers a highly unique learning and development opportunity We encourage creative thinking and independent responsibilities Lunch catering to the office, fully-stocked kitchen, company outings to local restaurants, day trips, and more Very competitive salary Performance based bonus plan Flexible work environment 30 days annual leave plus 6 stats. Group Benefit Scheme - Private Healthcare, Dental and Optical insurance for you and your family Enhanced parental leave CSR and Social Events Statement on Fair Employment and Equal Opportunities EverQuote NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender, (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age of disability. As an equal opportunities employer, we welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note EverQuote NI complete background checks on all candidates offered a position. Having a criminal record will not necessarily debar you from working with EverQuote NI Limited. Special Accommodations We are committed to fostering an inclusive and accessible hiring process. If you require any special accommodations during the interview process, please let us know, and we will work with you to meet your needs. About EverQuote EverQuote operates a leading online marketplace for insurance shopping, connecting consumers with insurance provider customers, which includes both carriers and agents. Our vision is to be the leading growth partner for property and casualty, or P&C, insurance providers. Our results-driven marketplace, powered by our proprietary data and technology platform, is improving the way insurance providers attract and connect with consumers shopping for insurance. For more information, visit and follow on LinkedIn.
An exciting opportunity has arisen for experienced sales professionals to be trained by an established and growing Investment Brokerage based in Canary Wharf London. The company markets investments between typically £1,000 to £150,000, which is quite lucrative and also has many benefits over shares, property and other investments. The company is run by an experienced and successful senior director with many years of success in the industry. The company operates with the highest of professional standards. As well as to customers this also includes to staff. This means that from day one you will be given professional training and an external personal coach who is experienced in coaching new brokers into 6 figures of income fast. We are looking for people to make the sector move and go on the fast track. Investment broking is about very high income. It is not for people looking or even interested in the size of basic. The industry does not work that way. Yes, the income is very lucrative, (You receive even during training 5% of each deal you helped with). It is therefore for the strong and confident who know that they can deliver results. There is a learning curve, months of hard work and a need for a real determination and stamina to succeed. We are therefore looking for very ambitious people to train and develop within three months to be closer of their own deals. As Closer you can ern well into six figures. In fact, you can earn five figures on singles deals. Due to an increasing demand in the markets they are involved in they are now looking to bring on board a new team of experienced salespeople to train and develop into brokers within a three months time frame in order to push the business into the next level of growth. The first three months you will be trained thoroughly. ( on salary and commission). After your three-month induction you will be reviewed and certainly, we will expect you to be made a Closer with your own team to provide you with warm leads. There will then be bonuses, incentives and career choices forward. The first three months you will be fully supported, and you need to show self-discipline on timekeeping, work and maintaining a positive attitude. It will be very hard work on the telephone day to day. You will be given scripts initially and you from then you will develop your own professional style. You must love talking to people and have an ability to communicate clearly as initially we expect you to receive a lot of rejection which can be disheartening if you are not determined to see through all obstacles. Investment selling as a career spans many products. Stocks, shares, commodities, property and a range of alternatives. From time to time markets move as to which investors are more interested in. Once experienced in any area of investment selling you will be marketable to other areas. The point is you must be prepared to learn about all investment vehicles not just the ones you are selling. As the investor will be considering all the options. This is one reason why this company puts a very high emphasis on training in all aspects of business. Sales experience is essential to be fast tracked for this role as the successful candidates will go through a structured and comprehensive training programme designed to give you all of the knowledge necessary to be successful in the role. We are looking for people who are able to start immediately, as there is a training programme scheduled for immediate start after the recruitment day. Job Description: Following Training on Business, Personal Development, Investment and Selling. • Selling to pre-qualified and already active investors every day in order to introduce and market the investment products that the company has to offer. • You will consult on the best approach these investors should take when it comes to investing their money • You will be part of an established trading floor with teams of Junior and Senior level brokers • You will have the opportunity to fast-track your career by becoming a Closer after your first 3 months. In addition to your basic salary, depending on your experience. On Target Earnings will be at least - 1st Month £2,500+. 2nd Month - £3,500+. 3rd Month - £5,000+. But you should be focused on getting to Closer and earning the top money asap. Most experienced brokers in the company earn upwards of £10,000 per month. Apply today. Feel free to ring me.
Feb 27, 2026
Full time
An exciting opportunity has arisen for experienced sales professionals to be trained by an established and growing Investment Brokerage based in Canary Wharf London. The company markets investments between typically £1,000 to £150,000, which is quite lucrative and also has many benefits over shares, property and other investments. The company is run by an experienced and successful senior director with many years of success in the industry. The company operates with the highest of professional standards. As well as to customers this also includes to staff. This means that from day one you will be given professional training and an external personal coach who is experienced in coaching new brokers into 6 figures of income fast. We are looking for people to make the sector move and go on the fast track. Investment broking is about very high income. It is not for people looking or even interested in the size of basic. The industry does not work that way. Yes, the income is very lucrative, (You receive even during training 5% of each deal you helped with). It is therefore for the strong and confident who know that they can deliver results. There is a learning curve, months of hard work and a need for a real determination and stamina to succeed. We are therefore looking for very ambitious people to train and develop within three months to be closer of their own deals. As Closer you can ern well into six figures. In fact, you can earn five figures on singles deals. Due to an increasing demand in the markets they are involved in they are now looking to bring on board a new team of experienced salespeople to train and develop into brokers within a three months time frame in order to push the business into the next level of growth. The first three months you will be trained thoroughly. ( on salary and commission). After your three-month induction you will be reviewed and certainly, we will expect you to be made a Closer with your own team to provide you with warm leads. There will then be bonuses, incentives and career choices forward. The first three months you will be fully supported, and you need to show self-discipline on timekeeping, work and maintaining a positive attitude. It will be very hard work on the telephone day to day. You will be given scripts initially and you from then you will develop your own professional style. You must love talking to people and have an ability to communicate clearly as initially we expect you to receive a lot of rejection which can be disheartening if you are not determined to see through all obstacles. Investment selling as a career spans many products. Stocks, shares, commodities, property and a range of alternatives. From time to time markets move as to which investors are more interested in. Once experienced in any area of investment selling you will be marketable to other areas. The point is you must be prepared to learn about all investment vehicles not just the ones you are selling. As the investor will be considering all the options. This is one reason why this company puts a very high emphasis on training in all aspects of business. Sales experience is essential to be fast tracked for this role as the successful candidates will go through a structured and comprehensive training programme designed to give you all of the knowledge necessary to be successful in the role. We are looking for people who are able to start immediately, as there is a training programme scheduled for immediate start after the recruitment day. Job Description: Following Training on Business, Personal Development, Investment and Selling. • Selling to pre-qualified and already active investors every day in order to introduce and market the investment products that the company has to offer. • You will consult on the best approach these investors should take when it comes to investing their money • You will be part of an established trading floor with teams of Junior and Senior level brokers • You will have the opportunity to fast-track your career by becoming a Closer after your first 3 months. In addition to your basic salary, depending on your experience. On Target Earnings will be at least - 1st Month £2,500+. 2nd Month - £3,500+. 3rd Month - £5,000+. But you should be focused on getting to Closer and earning the top money asap. Most experienced brokers in the company earn upwards of £10,000 per month. Apply today. Feel free to ring me.
Position Overview and Objective Primary Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf's CyberSOCsolution.Achieving renewal and expansion targets through consultative selling techniquesListening to customers and providing feedback to the business.Ensuring customer satisfaction and delivery of quarterly account reviews.Negotiating on behalf of management using product knowledge and knowledge ofcustomer needs to upsell by positioning additional Arctic Wolf service offerings.Acting as an advisor to customers by leveraging solid domain and product knowledge ofArctic Wolf service offerings and customer's needs to develop plans for future growth.Successfully planning and prioritizing a high volume of activities and requests tomanage customer issues and requests, including following through on requests in atimely manner, asking clarifying questions to determine the correct source and impact ofissues, comparing, and evaluating possible courses of conduct to make decisions orrecommendations and understanding use cases to coach customers to alternatesolutions when possible.At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times - 2023, 2024, 2025. Join a company that's not only leading - but also shaping - the future of security operations.Our mission is simple: End Cyber Risk. We're looking for an Customer Success Manager , based in Newcastle to be part of making this happen.Creating and managing automated processes to effectively forecast and communicateat-risk customers; build risk mitigation plans to retain such accounts. Key Skills The ability to be flexible and work in a rapidly changing environment is required.Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.Fanatical devotion to customer service, business quality, and data security.Thinks out-of-the-box and energizes others with passion, quality, and commitment. Key Competencies Minimum Qualifications5+ years of demonstrated success in a sales role, preferably in a technologyorganization.Field sales experience strongly desired Preferred Qualifications Environment and Physical DemandsWork is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.If located in a company office, often requires the mobility to physically navigate the space.In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).Travel RequirementsTypically 10% or less of business travel Our offer: All wolves receive compelling compensation and benefits packages, including: Equity for all employees 28 days annual leave, 8 bank holidays and paid volunteering days off Pension plan employer match Training and career development programs Robust Employee Assistance Program (EAP) with mental health service Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. Fertility support and paid parental leaveWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity . Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean - in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1- and asking to speak to Recruiting, or by emailing .
Feb 27, 2026
Full time
Position Overview and Objective Primary Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf's CyberSOCsolution.Achieving renewal and expansion targets through consultative selling techniquesListening to customers and providing feedback to the business.Ensuring customer satisfaction and delivery of quarterly account reviews.Negotiating on behalf of management using product knowledge and knowledge ofcustomer needs to upsell by positioning additional Arctic Wolf service offerings.Acting as an advisor to customers by leveraging solid domain and product knowledge ofArctic Wolf service offerings and customer's needs to develop plans for future growth.Successfully planning and prioritizing a high volume of activities and requests tomanage customer issues and requests, including following through on requests in atimely manner, asking clarifying questions to determine the correct source and impact ofissues, comparing, and evaluating possible courses of conduct to make decisions orrecommendations and understanding use cases to coach customers to alternatesolutions when possible.At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times - 2023, 2024, 2025. Join a company that's not only leading - but also shaping - the future of security operations.Our mission is simple: End Cyber Risk. We're looking for an Customer Success Manager , based in Newcastle to be part of making this happen.Creating and managing automated processes to effectively forecast and communicateat-risk customers; build risk mitigation plans to retain such accounts. Key Skills The ability to be flexible and work in a rapidly changing environment is required.Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.Fanatical devotion to customer service, business quality, and data security.Thinks out-of-the-box and energizes others with passion, quality, and commitment. Key Competencies Minimum Qualifications5+ years of demonstrated success in a sales role, preferably in a technologyorganization.Field sales experience strongly desired Preferred Qualifications Environment and Physical DemandsWork is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.If located in a company office, often requires the mobility to physically navigate the space.In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).Travel RequirementsTypically 10% or less of business travel Our offer: All wolves receive compelling compensation and benefits packages, including: Equity for all employees 28 days annual leave, 8 bank holidays and paid volunteering days off Pension plan employer match Training and career development programs Robust Employee Assistance Program (EAP) with mental health service Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. Fertility support and paid parental leaveWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity . Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean - in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1- and asking to speak to Recruiting, or by emailing .
Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers. Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Requirements: Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues. Skilled in managing large and unpredictable workloads. Experienced in business to business service / customer relationships. Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively. Previous experience working within similar industry. Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) Benefits: All salary and benefits will be discussed at the application stage with the Hiring Manager.
Feb 27, 2026
Full time
Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers. Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Requirements: Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues. Skilled in managing large and unpredictable workloads. Experienced in business to business service / customer relationships. Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively. Previous experience working within similar industry. Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) Benefits: All salary and benefits will be discussed at the application stage with the Hiring Manager.
What you'll do Store Manager in Spennymoor 40 hours per week At Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow. Delivering an outstanding customer proposition. This isn't your average retail role. It's much more than an average Store Manager job. Of course, you'll manage the Branch, but you'll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it. Day-to-day Delivering great service. Ensuring your team provides a great customer experience, delivering sales through service. Mucking in. Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch, and putting orders together. Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition. Asking questions and building relationships. Making sure your team get the development they need, supporting future business growth and succession. Making sure your customers leave the branch with everything that they need for the job. Leading. From the front, coaching, motivating and engaging your team creating a great place to work where engagement is key. Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work. What you'll bring Knowledge. Be proud of your track record in developing high performing and engaged retail teams. Hard work and passion. Be dedicated to leading a team to deliver sales through superb customer service and amazing results. A love of teamwork. Be happy to muck in and get your hands dirty, and passionate about developing future leaders. Customer Focus. Ensure the customer remains at the heart of everything you do. Resilience. Have relentless determination to achieve results whatever the challenges, coaching your team to deliver. Flexibility. Be there when your team need you, understand priorities and plan effectively. Yourself. Bring your whole self to work and let your true personality shine through. What you'll get You'll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want - up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you'll be supported all the way with training and development - including access to our very own Toolstation Academy programmes. Plus, you'll receive some of the best benefits in retail. So, as well as 22 days' holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers. Toolstation. The story so far. We're one of Britain's fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us. To apply Caught your interest? Want to know more? Take a look at or simply hit apply Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
Feb 27, 2026
Full time
What you'll do Store Manager in Spennymoor 40 hours per week At Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow. Delivering an outstanding customer proposition. This isn't your average retail role. It's much more than an average Store Manager job. Of course, you'll manage the Branch, but you'll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it. Day-to-day Delivering great service. Ensuring your team provides a great customer experience, delivering sales through service. Mucking in. Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch, and putting orders together. Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition. Asking questions and building relationships. Making sure your team get the development they need, supporting future business growth and succession. Making sure your customers leave the branch with everything that they need for the job. Leading. From the front, coaching, motivating and engaging your team creating a great place to work where engagement is key. Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work. What you'll bring Knowledge. Be proud of your track record in developing high performing and engaged retail teams. Hard work and passion. Be dedicated to leading a team to deliver sales through superb customer service and amazing results. A love of teamwork. Be happy to muck in and get your hands dirty, and passionate about developing future leaders. Customer Focus. Ensure the customer remains at the heart of everything you do. Resilience. Have relentless determination to achieve results whatever the challenges, coaching your team to deliver. Flexibility. Be there when your team need you, understand priorities and plan effectively. Yourself. Bring your whole self to work and let your true personality shine through. What you'll get You'll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want - up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you'll be supported all the way with training and development - including access to our very own Toolstation Academy programmes. Plus, you'll receive some of the best benefits in retail. So, as well as 22 days' holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers. Toolstation. The story so far. We're one of Britain's fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us. To apply Caught your interest? Want to know more? Take a look at or simply hit apply Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
