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Transformation Director, Cambridge University Press Salary: £76,000 - £104,500 plus competitive benefits Location: Cambridge, UK - Hybrid Contract: Permanent Hours: Full time 35 hours per week Lead the creation of a new Transformation Management Office We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. Are you passionate about driving transformation, shaping organisational change, and enabling teams to deliver meaningful impact? We're looking for a highly skilled Transformation Director to lead our new Transformation Management Office (TMO) within Cambridge University Press, the Academic publishing division of Cambridge University Press & Assessment. About the role Academic publishing is undergoing a period of significant change. Evolving customer needs, digital transformation, new business models and the rise of AI are reshaping how we work and how we deliver value. To ensure we remain competitive and continue to deliver against our strategy, we are seeking an exceptional Transformation Director to lead our new Transformation Management Office and accelerate this evolution. This role goes far beyond oversight - you will be a strategist, delivery expert, and "player-coach," intervening directly in high-risk areas where deeper leadership is needed. You must have the confidence and credibility to operate with Board-level stakeholders and the ability to influence decision making across a large, matrixed organisation. Strategic Leadership You will be the architect and storyteller of our academic transformation, owning a clear, compelling narrative that connects long-term strategy to real world outcomes. You'll translate this narrative into a robust roadmap and investment case, ensuring priorities are clear, funded, and deliverable. As leader of the Transformation Management Office, you'll build and inspire a high performing team, working in close partnership with the Central PMO to ensure academic transformation is fully aligned with wider organisational priorities. Delivery & Execution You'll establish and govern the academic transformation portfolio, accelerating delivery while maintaining strong control. Chairing TMO delivery forums, you'll drive decisive action, remove barriers, and focus relentlessly on outcomes. Where delivery needs an extra push, you'll lead senior level programme "deep dives", providing hands on intervention and direction. You'll raise organisational delivery maturity by embedding pragmatic frameworks, coaching leaders, and partnering with the Academic Design Pod to ensure solutions are scalable, coherent, and fully integrated. You'll also oversee change management, ensuring new ways of working are not just launched but embedded and sustained. Value, Finance & Governance You'll provide clear, confident Board-level visibility on performance, risk, and return on investment. With accountability for financial control across the transformation portfolio and cost centre, you'll enforce rigorous business case development and benefits realisation tracking. You'll hold delivery leaders accountable for value creation, ensuring transformation outcomes align directly to P&L impact and strategic priorities. Stakeholder Leadership & Culture Success in this role depends on trust and influence. You'll build confidence with senior stakeholders and cultivate a culture defined by pace, transparency, and delivery discipline. You'll champion consistent design and delivery standards and lead impactful TMO communications and change strategies across the Academic community. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition. About You Essential Knowledge & Experience: Experience of setting up and/or running a TMO in another organisation Experience of design and delivery of complex, multi year portfolios in large organisations Deep expertise across transformation disciplines (programme management, operating models, CI) Awareness of GenAI and automation opportunities and risks Broad working knowledge across technology, data, operations, commercial and customer experience Experience working with Board-level stakeholders and influencing strategic decisions Demonstrable leadership of high-impact programmes and large-scale portfolios Strong financial literacy and experience with benefits realisation and cost management Key Skills: Strategic thinking with the ability to translate vision into pragmatic action Strong decision making in resource-constrained environments Collaborative leadership in matrix structures Excellent communication, advisory and influencing skills Data-driven approach to decision-making and performance measurement Desirable If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: Strong understanding of the academic publishing landscape and digital transformation trends Agile or formal PM qualifications (e.g. PRINCE2) Lean/Six Sigma or equivalent continuous improvement qualification Change management certification For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 15 March 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 23 March 2026. If you are shortlisted and progressed through the stages, you can expect: First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview. Final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you ll require the following essentials: Proven experience of providing excellent customer service Natural problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Can learn and apply technical concepts Good working knowledge of CRMs Within this position, you ll also be: The main focus will be to deal with a range of customer and engineer enquiries via telephone and email Ensuing a high-quality service is always a key focus, providing 1st time resolution Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £27,000 per annum plus Over time and bonus Various shifts between 8am and 6pm and will include occasional Saturdays 25 days holiday plus banks Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

Back Shift Customer Service Advisor - Temp to Perm Opportunity Location: Corby, NN17 Start Date: 9th March Type: Temporary ongoing with potential to become permanent Pay: 12.31/hour for the first 12 weeks whilst training 13.01/hour thereafter Additional shift bonuses available for evenings, weekends, and night shifts About the Role A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed. Available Shifts Back Shift (37.5 hrs/week): Core hours: Monday to Friday 14:15pm - 22:30pm Training: First 4 weeks, Monday-Friday, 10:00am-4:00pm Post-training: Hours above Occasional requirement to work a weekend if staffing levels are low. Key Responsibilities Deliver exceptional customer service across multiple channels (phone, email, live chat) Resolve customer issues and complaints with empathy and efficiency Collaborate across departments to ensure smooth service delivery Identify opportunities and leads for sales teams through effective questioning Process returns, credits, and refunds accurately Support customers in their preferred communication channel What We're Looking For Experience in a multi-channel customer service environment Excellent communication and organisational skills Proactive, adaptable, and solution-focused mindset Strong attention to detail and ability to work under pressure A genuine passion for helping customers Benefits Shift bonuses for evenings, weekends, and night work Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year) Enhanced overtime rates Bank holiday working required (minimum 2 per year) Access to awiderangeofwellbeing and family-friendly policies, including: Support for ongoing health conditions Neurodiversity assessments and post-diagnostic support Women's health support (fertility, menopause, endometriosis) LGBTQ+ inclusive healthcare options Career Progression This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

VAT Associate Director/Director - Lead strategic VAT advisory for UK & international clients. Are you an experienced VAT specialist ready for a role where you can genuinely influence clients, contribute strategically and shape your own career? Our client, a respected national advisory and accountancy firm, is looking for a commercially minded VAT Associate Director or Director to join their established and forward thinking Tax team. This is an excellent opportunity for someone who enjoys working with ambitious, entrepreneurial businesses - from fast growing start-ups and scale-ups to complex, multinational groups operating across borders. The Opportunity As a senior figure within the VAT practice, you'll take the lead on delivering high level advisory and compliance services across a diverse portfolio. You'll work closely with senior stakeholders, build trusted relationships, and provide pragmatic solutions to often complex indirect tax challenges. You'll have the autonomy to develop your own approach, influence internal strategy and play a key role in shaping the team as it continues to grow. If you enjoy mentoring others and bringing out the best in your colleagues, you'll be given the platform to do exactly that. What You'll Be Doing Leading a wide range of strategic VAT advisory projects and resolving complex technical issues.Managing a significant and varied client portfolio, ensuring first class service and compliance.Spotting and developing new business opportunities, both within your network and the firm's existing relationships.Driving and delivering large scale VAT engagements.Coaching, developing and supporting junior team members.Building strong, long lasting client relationships through clear, confident communication.Contributing to the development and delivery of the firm's broader tax strategy. About You You'll be a proactive, commercially aware VAT specialist who enjoys solving problems and adding real value to clients. You're credible, calm under pressure and comfortable leading both people and projects. What You'll Need CTA and/or ACA (or equivalent) with solid post qualification experience.Strong, up to date knowledge of VAT legislation and indirect tax trends.A track record of managing a profitable client portfolio.Experience leading complex engagements and managing teams.Excellent communication skills and the ability to influence senior stakeholders. Why This Firm? Our client prides themselves on offering a collaborative, flexible and genuinely people centred culture. You'll be joining a business where your ideas are welcomed, your development is prioritised and your contribution is recognised. You can expect: A clear pathway for progression at senior level.The chance to work on high profile, diverse and technically stimulating projects.A culture that encourages innovation, teamwork and knowledge sharing.Modern, well designed collaboration spaces and the tools you need to thrive. If you're looking for a role with real influence, autonomy and the opportunity to work with exciting, high growth businesses, this could be a brilliant next step. What to Do Next If you're interested, please click 'apply now' to send an up to date CV, or feel free to call Lorna Pilling directly on for a confidential chat. If this role isn't quite what you're after, but you'd like to explore the market, I'd be happy to help you navigate your next move. Please note: This role does not offer visa sponsorship. Applicants must have the right to work in the UK. #

Job Title: Customer Contact Adviser Location: Stockwell, London, SW9 Job Type: 33,000 Per annum About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association Sovereign Network Group (SNG). Being a community-based organisation, we are seeking to recruit an experienced Customer Contact Adviser with a focus on service delivery and a people-centre approach. With a turnover of 13m, and rising, and in excess of 150million of inward investment provided by Network Homes now Sovereign Network Group (SNG) over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About The Role: The Customer Contact Adviser is a frontline repairs role with enhanced responsibility for follow-on actions, work-in-progress (WIP) control and customer outcomes. While the postholder will remain the first point of contact for residents taking calls, raising repairs and managing enquiries in line with established Repairs Assistant processes this role is differentiated by taking active ownership of repairs beyond the initial logging stage. The postholder is responsible for ensuring follow-on works are raised, repairs are progressed, overdue jobs are actively chased, residents are kept informed, and customer satisfaction feedback is captured. The role plays a key part in improving grip on repairs delivery, reducing backlog and improving communication. Key Responsibilities: First Point of Contact & Repairs Logging - Act as the first point of contact for residents reporting repairs via phone, email, 8x8/WhatsApp, Teams and in person Follow-On Works Ownership (Core Focus of the Role) - Take ownership of all follow-on actions arising from inspections. Resident Communication & Case Ownership - Keep residents informed throughout the full repairs journey. Customer Satisfaction & Feedback - Complete customer satisfaction surveys on a minimum of 10% of completed repairs. Record feedback accurately and escalate negative feedback or service failures Insite Administration & Evidence Handling - Review and action Insite inspection reports and ensure staff raise required works within SLA timeframes. Contractor & Internal Liaison - Act as a key liaison between residents, contractors and internal teams Variations, Quotes & Escalation Control - Monitor all repair variations and follow-on quotes to ensure they are logged, tracked and progressed Knowledge and Experience: A background of responsive repairs, housing and customer service is desirable as we are looking for a client to hit the ground running. Demonstrate evidence of building and maintaining effective, productive relationships with key stakeholders. Sound knowledge of current and future challenges facing housing as well as an understanding of "third sector" services' issues and sensitivities. Demonstrate a high standard of written skills including report writing and responding professionally to complaints Substantial proven experience in a similar role. Experience of Northgate and CRM Experience of working in social housing. Experience of dealing with complaints Experience of dealing with Disrepair cases Full details of the role profile is available on request. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Service Adviser, Service Administrator, Works Administrator, Service Supervisor, Engineering Administrator, Maintenance Controller, Front Desk, Call Handler, Service Advisor, Customer Service Adviser, may also be considered for this role.

Internal Sales- Immediate interviews Yolk Recruitment is proud to support the recruitment campaign for a dynamic and innovative company, known for its high-quality products in the manufacturing sector. With recent growth across the UK and into Europe, they offer a rare opportunity to join a business that's truly going from strength to strength. It's a supportive, team-focused environment, where new ideas are encouraged, and employees have the chance to be part of a business that is genuinely shaping the future of its industry. We're now looking for an Internal Sales Executive to join our Ammanford office and play a key role in developing customer relationships and driving business growth. What you'll be doing Processing orders and following up on quotes, turning them into confirmed sales Working closely with Regional Sales Managers to support and grow accounts Building and maintaining relationships with trade customers Re-engaging with lapsed or previous customers, promoting the value and quality of our products Supporting exhibitions, product launches, and customer site visits Keeping accurate records of quotes and enquiries for reporting and analysis What we're looking for Previous experience in sales or customer service (B2B or B2C) A confident communicator who enjoys building relationships Someone proactive who's happy to follow up leads and reach out to new customers Organised and able to manage quotes, orders, and enquiries effectively An interest in learning about products and adding value to customers, not just selling on price If you've worked in sales, account management, or customer service and want to build a career in a growing business, we'd love to hear from you. What's in it for you Salary of 26,651 with Bonus scheme Monday- Friday working hours Fully on site role 24 days Holidays plus bank holidays Pension scheme Employee benefits platform with shopping discounts and cashback Christmas shutdown Easy location, with lots of available parking.

Part time Customer Service Advisor - Temp to Perm Opportunity Location: Corby, NN17 Start Date: 9th March Type: Temporary ongoing with potential to become permanent Pay: 12.31/hour for the first 12 weeks whilst training 13.01/hour thereafter Additional shift bonuses available for evenings, weekends, and night shifts About the Role A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed. Available Shifts Day Shift (30hrs/week): Core hours: Monday to Friday 10.30am - 4.30pm Training: First 4 weeks, Monday-Friday, 10:00am-4:00pm Post-training: Shift as above Occasional requirement to work a weekend if staffing levels are low. Key Responsibilities Deliver exceptional customer service across multiple channels (phone, email, live chat) Resolve customer issues and complaints with empathy and efficiency Collaborate across departments to ensure smooth service delivery Identify opportunities and leads for sales teams through effective questioning Process returns, credits, and refunds accurately Support customers in their preferred communication channel What We're Looking For Experience in a multi-channel customer service environment Excellent communication and organisational skills Proactive, adaptable, and solution-focused mindset Strong attention to detail and ability to work under pressure A genuine passion for helping customers Benefits Shift bonuses for evenings, weekends, and night work Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year) Enhanced overtime rates Bank holiday working required (minimum 2 per year) Access to awiderangeofwellbeing and family-friendly policies, including: Support for ongoing health conditions Neurodiversity assessments and post-diagnostic support Women's health support (fertility, menopause, endometriosis) LGBTQ+ inclusive healthcare options Career Progression This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Would you like to use your experience within a busy call centre or contact centre environment in an important Customer Service Advisor role within a leading organisation that offers hybrid working and no evening shift work? A Customer Service Advisor opportunity has arisen within the busy membership services team at our client, a leading international membership organisation, where you will be responsible for providing customer help, support and guidance to members and non-members contacting the department with enquiries, complaints and queries relating to products and services. You will be providing a high level of service across various touch points including inbound and outbound calls, e-mail, webchat and social media. As a Customer Service Advisor, your role will involve: Managing all incoming and outgoing contact with customers in an efficient manner Promoting all services to members relating to membership, financial / insurance products, and site information Developing knowledge across the full range of products available for members Providing a high level of service and information to customers I am interested in speaking with candidates who have experience working as a Customer Service Advisor, Motor Assistance Coordinator, Medical Assistance Coordinator, Travel Assistance Coordinator, Call Centre Advisor, Contact Centre Advisor, Call Centre Agent, Contact Centre Agent, or Customer Service Administrator, within a fast paced, busy call centre or contact centre environment. Salary for this position is: 26,728 p.a. Benefits include: Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more ! If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.

Call Centre Team Manager Manchester Salary: 36,000 - 37,000 Hybrid working Are you an experienced leader with a passion for exceptional customer service and a commitment to doing the right thing for customers? We're looking for a Call Centre Team Manager to lead our frontline teams, drive performance, and ensure we continue to deliver fair, timely, and high?quality customer outcomes. About the Call Centre Team Manager In this pivotal role, you will oversee the day to day operation of our contact centre, ensuring customers receive excellent service across all communication channels. You will be the escalation point for complex or high-risk cases, ensuring that all customer interactions meet FCA regulations , Consumer Duty , and Treating Customers Fairly (TCF) requirements. What You'll Be Doing Leading and motivating the Contact Centre Team Leaders and Advisors to deliver outstanding customer service. Overseeing first-line handling of customer complaints and ensuring prompt, fair, and compliant resolutions. Acting as the escalation point for complex, sensitive, or high?risk customer cases. Ensuring full adherence to FCA guidelines, Consumer Duty, and TCF principles in everyday operations. Monitoring service levels, quality metrics, and customer satisfaction to drive continuous performance improvements. Identifying complaint trends and root causes, working with cross-functional teams to reduce recurring issues. Supporting initiatives that help reduce complaint volumes through proactive service enhancements. Coaching and developing team members to strengthen capability and confidence in customer service and complaint handling. Collaborating with Operations, Risk, and Commercial teams to enhance end?to?end customer journeys. Producing regular performance insights and reporting for senior stakeholders. About You as a Call Centre Team Manager We'd love to hear from you if you have: Proven leadership experience within a customer contact centre or complaints environment. Strong understanding of FCA regulations, Consumer Duty, and TCF frameworks. Exceptional communication skills and the ability to manage sensitive and complex customer issues. A passion for coaching, developing teams, and driving operational excellence. A data?driven mindset with the ability to identify trends and influence change. Why Join Us as a Call Centre Team Manager Opportunity to shape and improve the customer experience A supportive, peoplefocused culture Great benefits package and opportunities for career development Chance to make a real impact in a fast paced, customercentric organisation Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. Initially 5 days per week on site and then Hybrid About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Sales Advisor Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time. About us We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break. What we re looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. What you ll be doing Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including bank holidays). Monthly sales bonus. Free work uniform and PPE. Free takeaway meal every Friday ( Fat Friday ). Access to a fully equipped company gym. Birthday gifts, Christmas party (paid for by the MD), and annual team-building days. Excellent in-house career progression opportunities. If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.

Customer Service Advisor (Part-Time) Location: Poole, Dorset Hours: Part Time 25 hours (shifts between Monday - Friday 8am & 6pm) Salary: 24,242 per annum pro rata Contract: Temporary & Permanent opportunities available We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole. This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service. What You'll Be Doing: Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries. Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints. Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations. Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies. What We're Looking For: We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience. Essential Requirements: Proven customer service skills, particularly in phone-based communication. Educated to GCSE level (or equivalent) in English and Maths. Strong organisational skills and a high level of accuracy. Desirable Skills: Experience in a fundraising or office environment. Working knowledge of databases and Enterprise Resource Planning (ERP) systems. Experience in high-volume data processing. If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.

Work From Home Charity Fundraiser / Telesales Advisor You will need recent call handling, outbound telesales or fundraising experience for the position. You will need a decent laptop or computer and (call centre type) headset with a microphone to commence this position along with a decent broadband connection. Work From Home Charity Fundraiser / Home Based Telesales Advisor A Bristol based charity fundraising call centre is expanding and requires creative and passionate people to join the team. This job is work from home indefinitely, however you will need your own decent Windows modern computer and a USB headset with a microphone, you also need a decent broadband connection with an upload speed above 8 and a download speed above 25. The Work From Home Charity Fundraiser / Telesales Advisor will need good communication skills on the phone and recent outbound telesales experience or fundraising experience. The Charity Fundraiser / Telesales Advisor will need a passion for charity and will need the ability to work a computer and input information into a computer. There is a telephone interview including a script based roleplay / pretend call and they are doing weekly remote training sessions on Zoom. The training pay, so the first 2 days of online Zoom training, which amounts to 14 hours, is held back until you complete 120 hours service. The Work From Home Charity Fundraiser / Telesales Advisor will work an 8 hour day (7 hours paid), five days a week between the hours of 12:00-20:00 Monday to Friday including one Saturday 10:30-18:30, if you work the Saturday you get a day off in the week. This role pays 12.35ph, however consistent target achievement will see the rate rise to 12.70ph and then to 13.05ph with good OTE commission opportunities. Whilst in training/Graduation Bay, the pay rate is 12.21ph. The target is 15 sign-ups per week. If you hit 15 sign-ups per week you will earn an extra 1.50ph (see on-target base rate) Every sign-up beyond the minimum target is paid at a rate of 17.50 per sign-up. Please note that due to the high volume of applications submitted, it is not possible to respond to everyone.

Bodyshop Customer Service Advisor Location: Basildon Monday - Friday 8:00am - 6:00pm Salary: Up to 30,000 (DOE) + Performance Bonus MPJ Recruitment are proud to be partnering with a well-established and highly reputable car Bodyshop in Essex. Known for delivering high-quality vehicle repairs and exceptional customer service, our client takes pride in restoring vehicles to pre-accident condition with precision, professionalism, and care. This is an exciting opportunity for a confident, organised, and customer-focused Bodyshop Customer Service Advisor to become the welcoming face of the business. If you enjoy delivering first-class service and thrive in a busy automotive environment, this role offers the chance to join a supportive team where your contribution is truly valued. The Opportunity: As the first point of contact, you will play a key role in ensuring every customer receives a smooth and professional experience from start to finish, making a real impact on the overall customer journey. Key Responsibilities: Welcome customers and visitors in a friendly and professional manner Manage incoming calls, emails, and enquiries efficiently Schedule vehicle inspections, estimates, and repair bookings Liaise with customers, insurance companies, and the workshop team Prepare and issue job cards, estimates, and invoices Provide regular updates on repair progress and completion times Maintain accurate records and update internal management systems Ensure the reception and waiting area remain clean, tidy, and welcoming Support management with general administrative duties What We're Looking For: Previous front-of-house or customer service experience (automotive sector preferred) Strong communication and interpersonal skills Excellent organisational skills and attention to detail Confident using Microsoft Office (experience with body-shop systems advantageous) Ability to remain calm and professional in a fast-paced environment Positive, proactive attitude with strong team spirit Experience within automotive, insurance, or vehicle repair industries is highly desirable What's in It for You?: Competitive salary up to 30,000 (depending on experience) Cash performance bonus 28 days holiday (including bank holidays) Company pension scheme Supportive and friendly team environment Ongoing training and development opportunities Monday to Friday working - no weekends involved If you're looking to join a respected, growing company where customer service is truly valued, we'd love to hear from you. Click APPLY today and we will be in touch promptly.

About the role We have an excellent opportunity available for a motivated Service Administrator to join our team at BMW Warwick. As a Sytner Service Administrator, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will liaise with customers, ensuring the booking process is handled with ease, be able to inform and consult on vehicle servicing, you will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Complaints Manager Manchester Salary: £36,000 - £37,000 Hybrid working Are you an experienced leader with a passion for exceptional customer service and a commitment to doing the right thing for customers? We're looking for a Complaints Manager to lead our frontline teams, drive performance, and ensure we continue to deliver fair, timely, and high?quality customer outcomes. About the Role In this pivotal role, you will oversee the day today operation of our contact centre, ensuring customers receive excellent service across all communication channels. You will be the escalation point for complex or high-risk cases, ensuring that all customer interactions meet FCA regulations , Consumer Duty , and Treating Customers Fairly (TCF) requirements. What You'll Be Doing as a Complaints Manager Leading and motivating the Contact Centre Team Leaders and Advisors to deliver outstanding customer service. Overseeing first-line handling of customer complaints and ensuring prompt, fair, and compliant resolutions. Acting as the escalation point for complex, sensitive, or high?risk customer cases. Ensuring full adherence to FCA guidelines, Consumer Duty, and TCF principles in everyday operations. Monitoring service levels, quality metrics, and customer satisfaction to drive continuous performance improvements. Identifying complaint trends and root causes, working with cross-functional teams to reduce recurring issues. Supporting initiatives that help reduce complaint volumes through proactive service enhancements. Coaching and developing team members to strengthen capability and confidence in customer service and complaint handling. Collaborating with Operations, Risk, and Commercial teams to enhance end?to?end customer journeys. Producing regular performance insights and reporting for senior stakeholders. About You as a Complaints Manager We'd love to hear from you if you have: Proven leadership experience within a customer contact centre or complaints environment. Strong understanding of FCA regulations, Consumer Duty, and TCF frameworks. Exceptional communication skills and the ability to manage sensitive and complex customer issues. A passion for coaching, developing teams, and driving operational excellence. A data?driven mindset with the ability to identify trends and influence change. Why Join Us as a Complaints Manager? Opportunity to shape and improve the customer experience A supportive, people?focused culture Great benefits package and opportunities for career development Chance to make a real impact in a fast?paced, customer?centric organisation Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Customer Service Advisor £26,227.50 Newtown Monday - Friday, 8:30am - 5:00pm Permanent This is a fantastic opportunity to join a well-established business offering full training, genuine progression, and a supportive team environment. You'll work with existing customers and incoming enquiries, learning how to provide expert support, resolve queries, and build strong relationships - all within a friendly, close-knit team. What You'll Be Doing: Handling inbound enquiries via phone and email Preparing quotations and providing product/service information Supporting customers with orders, updates, and issue resolution Delivering online and phone-based guidance to help customers get the most from products Building strong relationships with customers to encourage repeat business Using CRM systems to accurately manage customer interactions Working collaboratively with colleagues to ensure excellent service delivery What We're Looking For: A motivated, confident communicator who enjoys helping people Interest in customer service, administration, or client support Comfortable using IT systems (full training provided) Positive attitude with strong attention to detail A proactive, problem-solving mindset What You'll Get: Performance-related bonus + internal rewards Clear career progression into Senior Customer Support or Account Management 25 days holiday + bank holidays (with buy scheme) Enhanced family leave, life assurance & sick pay Discounts on gyms, major brands & insurance Friendly team culture, regular recognition, and company events Additional Skills / Job Titles: Customer Service Advisor, Client Support, Customer Care, Service Administrator, Account Support, Quotations, Customer Relations, Administration. To Apply: Travail Employment Group is operating as an Employment Agency. Once you click to apply for this role, your application will be immediately received by Travail Employment Group. If you have not been contacted within 7 days, unfortunately, you may not have been successful on this occasion, but please feel free to contact us to discuss similar opportunities. All candidates registering will be required to provide proof of identity and evidence of any experience, training, or qualifications considered necessary by our client. CWOIND01

An excellent opportunity for an experienced Telecan / Customer Service Advisor to join a well-established company! Job Type: Full-Time, Permanent. Salary: Competitive Salary, Depending on Experience. Location: Leicester LE8. About The Company: They are a genuine family business, based in Leicester & offering professional supply and installation of high-quality uPVC windows and doors, and composite doors to both domestic and commercial customers for 13 years. Using the latest technology, they craft top-quality UPVC windows from only the best materials, offering the highest levels of energy efficiency, giving peace of mind and outstanding security and strength. The company is now looking to recruit a Customer Service Advisor to join their busy team with a large work list and planned expansion. Key Duties (But Not Limited Too): General office duties Advising and help customers over the phone and via email Chasing customers for details required to fulfil order Ordering stock from suppliers Filing and MS office works Key Requirements: Excellent communication skills and MS Office knowledge Customer Service backgrounds Always working to a high standard and attention to detail. Promote and adhere to safety protocols and guidelines to ensure a safe working environment. Comply with all relevant internal rules, policy and procedures, including those relating to Undertake other duties and tasks that may be allocated that are appropriate to the job. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Corporate tax manager Your new company Hays are thrilled to be partnering with a local accountancy firm for the role of corporate tax manager. The firm based in Belfast city centre boasts a fantastic client portfolio and is a credible place to build your career. As a Corporate Tax Manager, you will play a crucial role in providing tax expertise and guidance to clients within our clients' accountancy practice. You'll work closely with senior management, ensuring compliance with tax laws and regulations while optimising tax strategies. If you have a strong technical background in corporate tax and excellent communication skills, this is the role for you. Your new role Tax Strategy and Planning : Collaborate with senior management to design and implement effective tax strategies for clients. Provide innovative solutions to minimise tax liabilities while maintaining compliance. Corporate Tax Compliance : Ensure accurate and timely preparation of corporate tax returns. Review tax adjustments and computations. Stay up-to-date with tax regulations and interpret their impact on clients. Client Relationship Management : Build and maintain strong relationships with clients. Understand their business needs and tailor tax advice accordingly. Communicate complex tax matters clearly to clients. Team Leadership and Training : Lead and mentor junior tax professionals. Provide in-house training on tax accounting topics. Foster a collaborative and supportive team environment. Deadline Management : Prioritise workload effectively to meet deadlines. Work well under pressure during peak tax seasons. What you'll need to succeed ACA / CTA Qualified : Hold professional qualifications such as ACA (Chartered Accountant) and/or CTA (Chartered Tax Advisor). Experience : Extensive experience working within an accountancy practice. Strong technical knowledge of corporate tax compliance. Communication Skills : Excellent verbal and written communication skills. Ability to explain complex tax concepts to clients. What you'll get in return Pension Competitive salary Dedicated PDP and career development Staff away days Generous annual leave and public holidays. No weekend working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #

Customer Service Advisor - Temp to Perm Opportunity Location: Corby, NN17 Start Date: 9th March Type: Temporary ongoing with potential to become permanent Pay: 12.31/hour for the first 12 weeks whilst training 13.01/hour thereafter Additional shift bonuses available for evenings, weekends, and night shifts About the Role A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed. Available Shifts Day Shift (37.5 hrs/week): Core hours: Monday to Friday between 07:00am - 22:30pm Training: First 4 weeks, Monday-Friday, 10:00am-4:00pm Post-training: Rotating shift system based on business needs Occasional requirement to work a weekend if staffing levels are low. Key Responsibilities Deliver exceptional customer service across multiple channels (phone, email, live chat) Resolve customer issues and complaints with empathy and efficiency Collaborate across departments to ensure smooth service delivery Identify opportunities and leads for sales teams through effective questioning Process returns, credits, and refunds accurately Support customers in their preferred communication channel What We're Looking For Experience in a multi-channel customer service environment Excellent communication and organisational skills Proactive, adaptable, and solution-focused mindset Strong attention to detail and ability to work under pressure A genuine passion for helping customers Benefits Shift bonuses for evenings, weekends, and night work Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year) Enhanced overtime rates Bank holiday working required (minimum 2 per year) Access to awiderangeofwellbeing and family-friendly policies, including: Support for ongoing health conditions Neurodiversity assessments and post-diagnostic support Women's health support (fertility, menopause, endometriosis) LGBTQ+ inclusive healthcare options Career Progression This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.