At Prospect Hospice, we believe in a community where everyone lives and dies well. As part of our ambitious five-year strategy to grow and diversify our income, we re looking for a dynamic retail Area Support Manager to help lead our retail operations into an exciting new chapter. We re an established charity based in Swindon, providing specialist care to people in Swindon, Marlborough and northeast Wiltshire. Our retail operation is at the heart of our mission, raising over £2.5 million annually to support individuals and families through life-limiting illness. Our Vision for Retail: Retail is a central to our growth and income generation strategy. With plans to open new stores and invest in our existing network, this role is pivotal to our future success. You ll be empowered to innovate, lead change, and help us build a sustainable future for hospice care. Hours: Full-time, 37.5 hours per week (5 days from 7, including weekends and bank holidays). About the Role: As Area Support Manager, you ll work closely with the Retail Area Manager to support store performance and KPI delivery through effective action planning and team development. You ll support recruitment, onboarding and induction, and ensure accurate stock management and reporting. You ll also play a key role in new store openings and refits. Your mission: to drive profitability, inspire high-performing teams, and expand our retail footprint all while championing our brand in the community. Key Responsibilities: Drive sales and profitability across stores by identifying growth opportunities, improving performance, and analysing trading patterns to inform marketing, operations, and stock planning Maximise Gift Aid income while ensuring effective donation handling and stock management, and support the growth of new goods through strong merchandising and promotional activity Lead, coach, and support Store and Assistant Managers to achieve targets, building a positive, high-performing team culture with strong people management practices Maintain high standards of store presentation, customer service, and health & safety compliance, while overseeing stock control, rotation, and visual merchandising to optimise sales Work closely with warehouse and logistics teams to ensure efficient stock distribution, conduct regular store visits, and provide management cover where required Support retail events, new store openings, recruitment, and induction, while strengthening community engagement and ensuring stores are fully resourced Ensure full compliance with financial policies and procedures About you: Experience of delivering to targets and budgets Proven experience in leading and motivating high performing teams to deliver against targets Knowledge of P&L management Experience of effective stock control management and product display A team player, experienced in delivering accurate work on a timely basis in order to ensure team success. Experience of managing and motivating volunteers A passion for community engagement and a commitment to our values A full driving licence and access to a vehicle This is a high-impact role for a strategic, hands-on retail leader who thrives on performance, innovation, and community engagement. If you re ready for your next challenge and want to make a real difference, we d love to hear from you. For full details and how to apply, visit our website. First interviews will be held via Teams on Tuesday 21 April 2026 with in-person second interviews planned for Tuesday 28 April 2026. DBS Check This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order). Equality & Diversity Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Safeguarding We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Mar 31, 2026
Full time
At Prospect Hospice, we believe in a community where everyone lives and dies well. As part of our ambitious five-year strategy to grow and diversify our income, we re looking for a dynamic retail Area Support Manager to help lead our retail operations into an exciting new chapter. We re an established charity based in Swindon, providing specialist care to people in Swindon, Marlborough and northeast Wiltshire. Our retail operation is at the heart of our mission, raising over £2.5 million annually to support individuals and families through life-limiting illness. Our Vision for Retail: Retail is a central to our growth and income generation strategy. With plans to open new stores and invest in our existing network, this role is pivotal to our future success. You ll be empowered to innovate, lead change, and help us build a sustainable future for hospice care. Hours: Full-time, 37.5 hours per week (5 days from 7, including weekends and bank holidays). About the Role: As Area Support Manager, you ll work closely with the Retail Area Manager to support store performance and KPI delivery through effective action planning and team development. You ll support recruitment, onboarding and induction, and ensure accurate stock management and reporting. You ll also play a key role in new store openings and refits. Your mission: to drive profitability, inspire high-performing teams, and expand our retail footprint all while championing our brand in the community. Key Responsibilities: Drive sales and profitability across stores by identifying growth opportunities, improving performance, and analysing trading patterns to inform marketing, operations, and stock planning Maximise Gift Aid income while ensuring effective donation handling and stock management, and support the growth of new goods through strong merchandising and promotional activity Lead, coach, and support Store and Assistant Managers to achieve targets, building a positive, high-performing team culture with strong people management practices Maintain high standards of store presentation, customer service, and health & safety compliance, while overseeing stock control, rotation, and visual merchandising to optimise sales Work closely with warehouse and logistics teams to ensure efficient stock distribution, conduct regular store visits, and provide management cover where required Support retail events, new store openings, recruitment, and induction, while strengthening community engagement and ensuring stores are fully resourced Ensure full compliance with financial policies and procedures About you: Experience of delivering to targets and budgets Proven experience in leading and motivating high performing teams to deliver against targets Knowledge of P&L management Experience of effective stock control management and product display A team player, experienced in delivering accurate work on a timely basis in order to ensure team success. Experience of managing and motivating volunteers A passion for community engagement and a commitment to our values A full driving licence and access to a vehicle This is a high-impact role for a strategic, hands-on retail leader who thrives on performance, innovation, and community engagement. If you re ready for your next challenge and want to make a real difference, we d love to hear from you. For full details and how to apply, visit our website. First interviews will be held via Teams on Tuesday 21 April 2026 with in-person second interviews planned for Tuesday 28 April 2026. DBS Check This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order). Equality & Diversity Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Safeguarding We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Description Contract: Full time 37.5 hours per weekSalary: £25,787 - £27,047 per annumLocation: Rolleston rehoming centre, DE13 9AUClosing date: Thursday 16th April 2026Interview dates: W/C 28th April 2026 The Assistant Manager Off-site Services will play a key role in delivering the Blue Cross and Horse Rehoming & Fostering strategies, embedding a culture that empowers teams and drives the efficient progression of horses through off-site services, maximising the number of horses we can help. More about the role As Assistant Manager, you will support the delivery of the Blue Cross strategy by ensuring the smooth and effective running of all off-site horse care services, including Home Direct, foster yards, horses on loan and the transfer of ownership process. You will create a positive and inclusive culture that engages and motivates your team to deliver high standards of horse welfare, while ensuring services are delivered efficiently, within budget and with a focus on continuous improvement and income generation. You will play a key role in developing off-site services by identifying opportunities for growth, supporting new ways of working and strengthening partnerships to help Blue Cross support more horses. You will be accountable for achieving horse related targets, leading and motivating a regional team to deliver consistent, high-quality outcomes in line with Blue Cross quality measures and national processes. Working closely with the Volunteer Coordinator, you will support the expansion of the off-site service through the development of remote volunteer networks, enabling the timely and effective progression of horses through Home Direct, foster care and into ownership. You will oversee the day to day running of operations, applying your knowledge of horse behaviour, welfare and veterinary needs to provide practical support with handling, assessment and training where required, ensuring horses are prepared for adoption as efficiently as possible. You will work collaboratively with colleagues across admissions, adoptions and onsite teams to optimise outcomes for horses, ensuring foster yards and volunteers are well supported and that horses on loan are managed effectively through to successful transfer of ownership. As a visible representative of Blue Cross, you will place client service at the heart of every interaction and deputise for colleagues when required to ensure continuity of service. This is full time permanent role based at our Rolleston site. The working hours are 37.5 per week on a rota which includes weekends and bank holidays. For a more detailed look at the role and its requirements, please see the attached job description. About you You will be an experienced and inclusive people manager, with a background in a horse-related environment and strong practical knowledge of horse welfare and care. You will understand how to drive performance, improve efficiencies and confidently address underperformance, including having constructive and sometimes difficult conversations. You will be confident leading a regional team, including managing remote workers and volunteers, and able to develop and empower others through effective management, coaching and clear communication. You will be a positive and adaptable leader, able to manage multiple priorities and make sound decisions in a fast-paced environment. With strong analytical skills, you will use data and insight to monitor performance and support continuous improvement. You will demonstrate resilience and emotional intelligence, supporting your team and delivering excellent customer service. Above all, you will be motivated to continually improve off-site services and help Blue Cross achieve its ambition of helping more horses. Knowledge, skills, and experience Significant experience in managing a team with performance management and improvement experience. Experienced in delivering high level client service in a fast-paced environment. In depth subject matter expertise and application of horse welfare and handling of horses. Experience of working with horses in a range of environments including sound knowledge of horse behaviour and veterinary issues High standard of verbal and written communication with IT skills Experience of developing, mentoring & coaching/training operational teams. Proven decision-making ability, supporting strategic development and growth of services. Current full driving license. The ability to demonstrate, understand and apply our Blue Cross Values. Although not essential, it would be great if you also had: Managing remote teams Change management experience. Delivering training and presenting to large groups. Experience working with volunteers. Qualifications in management, leadership, or coaching. Understanding of safeguarding issues. How to apply Click the apply button below and complete the online application process before the closing date on Thursday 16th April 2026. The interview process will consist of a competency-based interview, a short presentation, and a role play scenario. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Mar 31, 2026
Full time
Description Contract: Full time 37.5 hours per weekSalary: £25,787 - £27,047 per annumLocation: Rolleston rehoming centre, DE13 9AUClosing date: Thursday 16th April 2026Interview dates: W/C 28th April 2026 The Assistant Manager Off-site Services will play a key role in delivering the Blue Cross and Horse Rehoming & Fostering strategies, embedding a culture that empowers teams and drives the efficient progression of horses through off-site services, maximising the number of horses we can help. More about the role As Assistant Manager, you will support the delivery of the Blue Cross strategy by ensuring the smooth and effective running of all off-site horse care services, including Home Direct, foster yards, horses on loan and the transfer of ownership process. You will create a positive and inclusive culture that engages and motivates your team to deliver high standards of horse welfare, while ensuring services are delivered efficiently, within budget and with a focus on continuous improvement and income generation. You will play a key role in developing off-site services by identifying opportunities for growth, supporting new ways of working and strengthening partnerships to help Blue Cross support more horses. You will be accountable for achieving horse related targets, leading and motivating a regional team to deliver consistent, high-quality outcomes in line with Blue Cross quality measures and national processes. Working closely with the Volunteer Coordinator, you will support the expansion of the off-site service through the development of remote volunteer networks, enabling the timely and effective progression of horses through Home Direct, foster care and into ownership. You will oversee the day to day running of operations, applying your knowledge of horse behaviour, welfare and veterinary needs to provide practical support with handling, assessment and training where required, ensuring horses are prepared for adoption as efficiently as possible. You will work collaboratively with colleagues across admissions, adoptions and onsite teams to optimise outcomes for horses, ensuring foster yards and volunteers are well supported and that horses on loan are managed effectively through to successful transfer of ownership. As a visible representative of Blue Cross, you will place client service at the heart of every interaction and deputise for colleagues when required to ensure continuity of service. This is full time permanent role based at our Rolleston site. The working hours are 37.5 per week on a rota which includes weekends and bank holidays. For a more detailed look at the role and its requirements, please see the attached job description. About you You will be an experienced and inclusive people manager, with a background in a horse-related environment and strong practical knowledge of horse welfare and care. You will understand how to drive performance, improve efficiencies and confidently address underperformance, including having constructive and sometimes difficult conversations. You will be confident leading a regional team, including managing remote workers and volunteers, and able to develop and empower others through effective management, coaching and clear communication. You will be a positive and adaptable leader, able to manage multiple priorities and make sound decisions in a fast-paced environment. With strong analytical skills, you will use data and insight to monitor performance and support continuous improvement. You will demonstrate resilience and emotional intelligence, supporting your team and delivering excellent customer service. Above all, you will be motivated to continually improve off-site services and help Blue Cross achieve its ambition of helping more horses. Knowledge, skills, and experience Significant experience in managing a team with performance management and improvement experience. Experienced in delivering high level client service in a fast-paced environment. In depth subject matter expertise and application of horse welfare and handling of horses. Experience of working with horses in a range of environments including sound knowledge of horse behaviour and veterinary issues High standard of verbal and written communication with IT skills Experience of developing, mentoring & coaching/training operational teams. Proven decision-making ability, supporting strategic development and growth of services. Current full driving license. The ability to demonstrate, understand and apply our Blue Cross Values. Although not essential, it would be great if you also had: Managing remote teams Change management experience. Delivering training and presenting to large groups. Experience working with volunteers. Qualifications in management, leadership, or coaching. Understanding of safeguarding issues. How to apply Click the apply button below and complete the online application process before the closing date on Thursday 16th April 2026. The interview process will consist of a competency-based interview, a short presentation, and a role play scenario. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Assistant Manager Surbiton (Part Time) Job description and person specification Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won t stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you. We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you. The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss. Responsible to Commercial Manager Direct reports Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, part-time 21 hours, 3 days per week but flexible over a seven-day rota Salary £15,124 PTE, Location Surbiton How to Apply Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time) Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Person specification: Skills, knowledge & experience Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution Leadership - Paid Staff Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution. Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sight s mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
Oct 06, 2025
Full time
Assistant Manager Surbiton (Part Time) Job description and person specification Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won t stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you. We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you. The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss. Responsible to Commercial Manager Direct reports Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, part-time 21 hours, 3 days per week but flexible over a seven-day rota Salary £15,124 PTE, Location Surbiton How to Apply Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time) Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Person specification: Skills, knowledge & experience Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution Leadership - Paid Staff Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution. Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sight s mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
