18 jobs found

Job Tittle: Customer Service Advisor Location: Boldon Colliery Salary/Hourly Rate: 12.37 Job Type: Temporary ongoing - may lead to perm contract Working hours/days: 5 days out of 7 - Monday - Sunday, Between 8am-6pm HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the professional services companies based in Boldon Colliery as an Customer Service Advisor. The ideal candidate will be customer service focused, able to work as part of a team or individually You will be responsible for handling calls and queries in a polite and professional manner. General Duties of Customer Service Advisor: Handling incoming calls from customers regarding furniture deliveries and product quality queries Providing updates on delivery schedules, tracking information and order status Assisting customers who have received damaged, faulty or incorrect items Logging delivery or quality issues accurately on the internal system Liaising with warehouse, logistics and quality teams to resolve customer issues Arranging replacements, collections or returns where required Ensuring customers are kept informed throughout the resolution process Delivering a professional and empathetic customer service experience at all times General Requirements of Customer Service Advisor: Excellent listener and communicator. Previous experience in fast paced office/call centre environment. Strong customer service skills. If you are interested in the Customer Service Advisor based in Boldon Colliery hit the 'apply now!' button for an immediate interview!

Collections Advisor Location: Hybrid (3 days in Stratford-upon-Avon) Salary: 26,000 Hours: 37.5 hrs per week, shifts between 8am-5pm Mon-Fri We're seeking a confident and customer-focused Collections Advisor to support customers with resolving outstanding utility accounts. You'll handle inbound and outbound calls, agree payment plans, negotiate solutions, and ensure all account information is recorded accurately. What We're Looking For: Strong communication skills and a professional, empathetic approach Confident telephone manner, including in challenging situations Customer service or collections experience preferred (not essential) Good IT and keyboard skills, attention to detail, and ability to work to targets If you're positive, resilient, and motivated to help customers find the right solutions, we'd love to hear from you. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Collections Officer known internally as Customer Accounts Advisor Location: Beeston, Nottingham NG9 1LA On site parking subject to availability Contract: Fixed Term 12-month Contract Hybrid working 37.5 hours per week Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) and help customers to keep their homes by providing expert advice and support. Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you'll enjoy a hybrid working pattern. About MTVH At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values Care, Dare, collaborate guide everything we do, and we're looking for people who share our passion for making a positive impact. What you'll do Deliver outstanding customer service via phone and digital channels Manage and monitor customer accounts effectively Liaise with Housing Benefits, DWP, and other stakeholders Negotiate payment plans and offer welfare benefits advice Prevent arrears through proactive engagement and support Work collaboratively to meet debt recovery targets What we're looking for Experience in collections, debt recovery, or housing (desirable) Strong knowledge of Universal Credit (UC) and Housing Benefit (HB) Excellent communication and negotiation skills Ability to make fair, proportionate decisions Passion for helping customers and living our values: Care, Dare, Collaborate In line with our smarter working approach, hybrid working is available for this post to be discussed at interview. Office days will be an alternate basis, with shifts ranging between 8am 6pm, Monday to Friday. You will have access to your rota and shift pattern at least 4 weeks in advance. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Client Advisor Fashion London Up to 35,000 + Commission Zachary Daniels are working with a globally recognised fashion brand, currently seeking a full time Client Advisor for one of their boutiques in a prestigious Central London location. This brand is renowned for its refined aesthetic, exceptional craftsmanship, and timeless collections across both men's and women's ready-to-wear. As a Client Advisor, you will be responsible for delivering a personalised and elevated boutique experience, building meaningful relationships with clients, and acting as a true brand ambassador. This is a unique opportunity to work within a highly service-led environment where client engagement, styling expertise, and long-term relationship building are at the heart of the role. What We Offer: 30 days of annual leave Your Birthday day off Competitive individual and team commission structure Generous product discount Monthly incentives Quarterly clothing allowance Key responsibilities: Deliver an exceptional and personalised client experience, ensuring every interaction reflects the brand's luxury standards Drive sales performance through styling expertise, product knowledge, and proactive client engagement Build, develop, and maintain long-term relationships, creating a loyal and returning client base Maintain impeccable boutique standards, ensuring the sales floor and back-of-house reflect brand excellence Support overall boutique performance whilst contributing to a collaborative and client-focused team culture What We Are Looking For: Experience within a premium or luxury retail environment A strong passion for fashion, styling, and delivering exceptional service Confidence working towards individual sales targets and KPIs A polished, professional, and client focused approach Excellent communication and relationship building skills Offering a salary of up to 35,000. If this role sounds like you, we would love to hear from you! BH35462

Financial Controller Location: Wigan Salary: £70,000 - £75,000 Step into a senior finance leadership role with real influence at a key operational site. This is a hands-on Financial Controller position, offering full ownership of the finance function with scope to shape processes, strengthen controls, and deliver actionable insight to support operational and strategic decision-making. The role is ideal for a commercially minded finance professional who enjoys partnering with business stakeholders while ensuring compliance, accuracy, and efficiency across finance operations. Purpose of the Role: As Financial Controller, you will oversee all accounting and finance activity for your site, ensuring robust governance, accurate reporting, and compliance with statutory, regulatory, and group requirements. You will act as the senior finance lead on site, providing clear and timely financial information to support decision-making, while driving process improvement and operational performance. Key Responsibilities of the Financial Controller: Financial Control & Reporting Full ownership of day-to-day accounting operations including general ledger, accounts payable, accounts receivable, billing, and payroll Preparation and delivery of management accounts, board-level reporting, and statutory financial statements Lead budgeting, forecasting, and variance analysis, providing actionable insight to the business Cash, Risk & Compliance Manage cashflow, working capital, debt, and collections, including weekly and monthly forecasting Ensure compliance with statutory reporting, accounting standards, and internal governance frameworks Oversee external audit and manage relationships with advisors to ensure timely, issue-free reporting Leadership & Stakeholder Management Act as a key finance partner to site leadership, providing commercial insight and financial guidance Lead, mentor, and develop the finance team, ensuring clear accountability and high performance Drive adoption of finance systems, controls, and processes to improve accuracy and efficiency Process Improvement & Projects Identify opportunities to streamline reporting, improve controls, and enhance financial insight Support ad-hoc finance and strategic projects at site or group level Experience & Qualifications ACA, ACCA, or CIMA qualified Proven experience in a Financial Controller or senior finance leadership role Strong understanding of statutory reporting, financial controls, and governance Experience managing teams and leading finance operations in a fast-paced environment Commercially minded, hands-on, and comfortable influencing non-finance stakeholders Personal Attributes: Highly analytical with excellent problem-solving skills Strong people leadership and delegation capabilities Confident communicator with ability to influence at senior levels Pragmatic, resilient, and results-focused under tight deadlines Why Apply: This is a unique opportunity to take full ownership of a finance function at a high-performing operational site. You will have genuine autonomy to transform finance processes, enhance controls, and deliver actionable insights that directly impact performance and growth. With exposure to senior leadership, operational decision-making, and strategic projects, this role is perfect for a commercially focused finance professional ready to make a tangible impact.

Are you a detail-oriented professional with a passion for client relations? We are seeking a dynamic Credit & Collections Advisor to join a stable team and play a critical role in maintaining healthy cash flow and fostering positive relationships with a number of customers. If you're proactive, analytical, and thrive in a fast-paced environment, this is the perfect opportunity to elevate your career in credit management. Required Skills: Proven experience in customer services or account management Strong negotiation and communication skills Excellent attention to detail and organisational abilities Ability to handle sensitive information discreetly Strong problem-solving skills and a proactive approach Take the next step and apply today to become our clients new Credit & Collections Advisor! Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

If you have solid experience in personal lines insurance and want to deliver a more advisory, relationship-led service, this role offers an excellent next step.You will support a warm portfolio of mid to high net worth clients. These clients often own multiple vehicles and may also require cover for home, valuables, worldwide travel, high-value collections or leisure craft such as yachts. Many are business owners or directors, creating opportunities to refer commercial enquiries to the internal commercial insurance team.You will typically manage around sixty client renewals each month. Your work will involve conducting detailed fact finds, identifying gaps or weaknesses in existing cover and recommending suitable improvements. You will handle renewals, adjustments, queries and provide ongoing support as the primary point of contact. This role suits someone who enjoys meaningful client conversations, risk spotting and delivering a premium, tailored service rather than working from scripts.What You Will Have Proven personal-lines insurance experience in a regulated environment Confident telephone manner and strong communication skills High attention to detail and accuracy Ability to build rapport with mid to high net worth clients Competence with CRM systems and general office software Earnings and Bonus Base salary up to £30,000 depending on experience Monthly bonus based on individual KPIs, typically around £3,500 to £5,000 OTE per year Additional £1,000 annual bonus linked to portfolio growth Bonuses are uncapped and paid monthly the following month This provides a realistic overall earning potential of up to £35,000 for strong performers.Working Pattern Requirements Candidates must be happy with the following: Fully office based during the six month probation period Standard hours of either 8.30 to 5.00 or 9.00 to 5.30 Working one in approximately four Saturdays from 9.00 to 1.00 Saturday hours paid at time and a half or taken as time in lieu Comfortable working in a structured, rota based environment No on site parking available, although nearby paid or street parking is used by the team Why This Role Stands Out You will work closely with high-value clients, provide genuine advice and build long term relationships. The role offers variety, autonomy and a chance to develop broad knowledge across personal lines, as well as exposure to commercial referrals. You will be part of a team that values emotional intelligence, professionalism and delivering a personalised experience.If you are an experienced personal-lines professional who enjoys fact finding, identifying cover gaps and supporting clients with more complex needs, we would welcome your application.

Collections Advisor Salary: £26,500 P/A Location: Portsmouth, Hampshire Hours: Monday to Friday, full-time hours. Contract: please note this is a temporary position for a minimum of 6 months, with potential to be extended or go on to be permanent for the right candidate. Dynamite Recruitment are looking for an experienced Collections Advisor to join a growing, successful business based in Cosham. As a Collections Advisor, you will be: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Assisting with the preparation of litigation cases. The ideal candidate will have: Brilliant communication skills. Work well both in a team and independently. Successful experience in a similar role. Confident in IT/using various databases. Please submit your CV as soon as possible to be considered, or call Zoe Jones on (phone number removed).

SALES EXECUTIVE LONDON An exceptional opportunity has arisen to join one of the most respected luxury retail maisons on New Bond Street. Due to internal promotions and continued commercial success, the boutique is seeking a driven and client-focused Sales Executive to join its high-performing team. This role would suit a sales professional who thrives on building long-term client relationships, developing new business opportunities, and delivering an exceptional level of personalised service within a luxury retail environment. Working within a prestigious flagship boutique, you will represent a brand synonymous with craftsmanship, heritage and innovation, engaging a global clientele and delivering memorable client experiences. Key Responsibilities Client Development Build and nurture long-term relationships with both new and existing clients, developing a loyal and repeat customer base. Proactively drive business development through networking, client outreach and CRM engagement. Sales Performance Consistently deliver against individual and boutique sales targets while maintaining the highest standards of client service. Identify opportunities to maximise sales through storytelling, product knowledge and personalised recommendations. Client Experience Deliver a highly tailored and memorable in-boutique experience to an international luxury clientele. Act as a trusted advisor, guiding clients through purchases with authenticity and passion. CRM & Clienteling Maintain detailed client profiles and use CRM tools effectively to drive follow-up activity, appointments and private viewings. Product & Brand Knowledge Develop a deep understanding of the brand's craftsmanship, heritage and collections in order to communicate the story behind each piece. Profile Minimum 4 years' experience within luxury retail (essential) Proven track record of delivering strong personal sales performance Exceptional interpersonal and relationship-building skills Commercial mindset with a strong drive for business development Experience using CRM systems and clienteling tools Natural storyteller who enjoys engaging clients and creating memorable experiences A genuine willingness to learn, develop and grow within a luxury environment Experience within watches or jewellery would be advantageous, though it is not essential. Package Salary 40,000 - 50,000 depending on experience Competitive commission structure Opportunity to join a prestigious New Bond Street boutique with clear career progression BH35633

Customer Service Advisor - Vehicle Accident Repair Centre Location: Milton Keynes Office Based Contract Type: Permanent Salary: £28,000 - £32,000 Must have a full drivers licence and to have experience in the automotive industry Our client is a well-established, insurance-approved vehicle accident repair centre based in Milton Keynes. They're seeking a professional and customer-focused Customer Service Advisor to join their growing team. If you're looking to advance your career in customer service within the automotive repair sector and have the skills to deliver excellent communication and support, this is an opportunity to make a real difference to customers during challenging times. Position Overview As a Customer Service Advisor, you'll be the primary point of contact for customers throughout the vehicle repair process. You'll manage enquiries, provide regular progress updates, coordinate with insurance companies and internal teams, and ensure every customer interaction reflects the company's commitment to high-quality service. Your role is essential to customer satisfaction and the smooth operation of repair schedules and collections. Responsibilities Serve as the main contact for customers, providing support and updates throughout their repair journey Manage inbound and outbound customer enquiries via phone and email professionally Provide regular, clear progress updates on vehicle repairs to keep customers informed Liaise with insurance companies, engineers, technicians and internal departments effectively Accurately update customer records and job progress in internal management systems Coordinate repair bookings, schedules and arrange vehicle collections or deliveries Handle customer concerns with professionalism and resolve issues promptly Ensure all communication reflects the company's commitment to high-quality service standards Requirements Previous experience in a customer service or service advisor role (automotive industry preferred) Strong verbal and written communication skills Excellent organisational and time-management abilities Ability to multitask effectively in a fast-paced environment Professional telephone manner and friendly, empathetic approach Good IT skills and familiarity with customer management systems Proactive, solution-oriented mindset with high attention to detail Reliable, dependable and well-presented Ability to work effectively as part of a team Benefits 28 days annual leave including bank holidays Company pension scheme Opportunity to develop and progress within a reputable accident repair centre Supportive team environment Alongside a competitive benefits package, you'll work within a supportive team environment that values professional service, honest communication and customer care. You'll have clear opportunities to develop your skills and progress your career within a well-established, trusted organisation. How to Apply If you're looking to advance your career and have the skills and experience to succeed in this Customer Service Advisor role, please send your application to us. Please include your CV to (url removed) outlining your relevant experience in customer service and why you're interested in this opportunity. We review applications on a rolling basis, so we encourage you to apply as soon as possible.

As a Senior Financial Support Advisor, you will play a key role in helping our customers who are experiencing financial difficulties. Your focus will be on delivering fair, tailored solutions that support customers struggling with loan repayments; while ensuring we meet all regulatory and ethical obligations. You'll communicate with customers through a variety of channels - including phone, email, letters, and text messages - to understand their financial situation and individual circumstances. By taking the time to listen and review each case, you'll work collaboratively with customers to create personalised plans that help them manage and clear their arrears. Throughout every interaction, you'll demonstrate empathy, professionalism, and a commitment to achieving positive outcomes for both the customer and the business At Evlo, we believe that everyone deserves access to fair, responsible lending - even if they've faced financial challenges in the past. As a direct lender, we're proud to support customers with unsecured personal loans of £1,000 to £15,000, offering transparent terms, no application fees, and a compassionate approach. You'll be part of a dedicated team committed to treating customers with empathy and respect and providing tailored financial support. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key. The Role Customer Support and Engagement Communicate effectively with customers to understand their financial situation, using empathy and active listening to agree sustainable repayment arrangements. Use multiple communication channels - primarily phone, but also email, SMS, and written correspondence - to stay in touch with customers. Review income, expenditure, and affordability to identify the most appropriate support options. Work collaboratively with customers to design repayment plans that meet their needs while maintaining regulatory compliance. Identify vulnerable customers and ensure they receive appropriate care in line with Evlo's Vulnerability approach Accurately update system notes to reflect all customer interactions and decisions. Quality and Performance Deliver consistently high-quality customer interactions, focused on empathy, professionalism, and positive outcomes. Apply sound judgment in making customer and business-oriented decisions. Take ownership of your personal performance, using feedback from Quality Assurance reviews to improve and grow. Maintain compliance with FCA, Consumer Duty, and Evlo's internal service standards. Collaboration and Development Work closely with colleagues across Operations, Compliance, and Collections to ensure consistent customer experience. Support the Financial Support Team Leader in mentoring and guiding junior advisors. Contribute to a positive, inclusive team culture that reflects Evlo's values. About you 2-5 years of experience in collecting on financial services portfolios, including current and future arrears activity. Awareness and practical application of FCA regulations when helping customers in arrears. Evidence of portfolio managementexperience in consumer unsecured credit Ability to deliver exceptional arrears managementwith an appropriate sense of urgency and balanced forbearance treatment. Understanding of frameworks used in collection activityand evidence of applying them effectively. Familiarity with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcyprocesses. Experience in financial services, ideally in arrears management or a regulated customer contact role. Comfortable handling inbound and outbound customer conversations via phone and email. Excellent customer service, negotiation, communication, empathy, and listening skills. Strong problem-solvingabilities and attention to detail. Ability to support customers experiencing vulnerabilitywith sensitivity and understanding. Proven ability to work in a high-volume contact centre environment. Sound understanding of financial hardship and regulatory expectations(FCA, Consumer Duty, TCF). High accuracy in record-keeping and system note management. A proactive, positive attitude and a passion for helping customers achieve fair outcomes. Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Annual Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.

Tax Disputes & Resolutions - Assistant Manager London Top 20 firm with excellent support and development We are a leading global professional services organisation providing audit & assurance, tax and advisory services. In the UK, we operate across multiple offices with a large national presence and a strong reputation for technical excellence. You'll join a collaborative and inclusive team where you're supported to grow from day one. Working with a diverse client base and experienced specialists (who have a background in both MHRC & practice) , you'll develop your expertise in tax investigations and dispute resolution while building strong professional relationships. If you're looking to make an impact in tax investigations within an open, engaged and ambitious team, this role offers an excellent opportunity. The role As an Assistant Manager in the Tax Disputes & Resolutions team, you'll work closely with Partners, Directors and specialist colleagues to support and manage a wide range of HMRC enquiries and investigations. Key responsibilities Supporting and managing HMRC investigations, including COP 9, COP 8, cross-tax enquiries, NMW enquiries and technical disputes Preparing investigation and disclosure reports, including tax computations, for submission to HMRC Liaising directly with clients, HMRC and other stakeholders, including attending meetings as required Supporting senior team members in negotiations and settlements with HMRC Assisting with billing, collections and client portfolio management Contributing to blogs, media content and marketing initiatives Supporting business development through networking and relationship-building Acting as an ambassador for the firm and contributing to wider tax initiatives About you ACA, ATT or CTA qualified (or HMRC / overseas equivalent), or qualified by experience At least 5 years' experience in HMRC enquiries, investigations and voluntary disclosures Strong report-writing and tax computation skills Confident, commercial and comfortable working with clients and senior stakeholders For more info on the this role or the wider Tax Investigations market - call Kevin on or email As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Collections & Recoveries Advisor Salary - 30,000 - 35,000 dept on experience Location - Milton Keynes (Hybrid working 3 da ys on site) UK Finance Provider FCA Regulated Business We are delighted to be partnering with an FCA-regulated finance provider, delivering fair, supportive and compliant customer outcomes at the heart of what they do. Meeting Consumer Duty standards and ensuring customers who display characteristics of vulnerability receive appropriate support is a key priority. We're looking for a Collections & Recoveries Advisor to join our Collections & Recoveries (C&R) team as a subject matter expert. Specialising in complex, high-risk cases - primarily Vulnerable and Deceased customer accounts. About the Role You'll take full end-to-end ownership of complex customer agreements, delivering tailored and proportionate solutions that balance customer needs with commercial considerations. Acting as an escalation point within Collections, you'll use strong judgement, empathy and negotiation skills to resolve sensitive cases and drive consistently good outcomes. You'll also: Manage a high-risk caseload involving Vulnerable and Deceased customers Assess individual circumstances and, where appropriate, deviate from standard process to prevent customer harm Act as an escalation point for complex cases and first-line complaints Liaise with internal stakeholders, probate partners, solicitors, repossession agents and debt collection agencies Provide feedback to improve processes and strengthen customer outcomes Ensure compliance with FCA regulation, Consumer Duty and Vulnerable Customer guidance What We're Looking For Proven experience within Collections (regulated environment preferred) Strong understanding of FCA requirements and vulnerable customer guidance Excellent communication, empathy and negotiation skills Ability to make balanced, commercially sound decisions within limits of authority High emotional intelligence, resilience and ability to manage sensitive conversations Motor finance experience would be advantageous. If you're passionate about delivering fair customer outcomes, confident handling complex cases, and ready to influence positive change in a regulated environment, we'd love to hear from you.

Our client is an American Law firm, their head office is in New York, and they have additional offices in the rest of the USA, Europe, Asia and Latin America. They have been in London for over 25 years. The London office is ideally suited for Liverpool Street station. They are now looking to hire a Senior Client Account Specialist to join their small billing team. The Senior Client Account Specialist is responsible for successful execution of the billing and collection strategy for their assigned partners or office/practice groups in conjunction with firm best practices as well as in accordance with client requirements. Responsibilities Drive the billing and collection process to ensure accurate and timely invoicing and payment of clients for assigned partners, practice groups, and/or offices. Monitor assigned partner's monthly aging AR reports and take appropriate action to ensure each invoice is paid on time and in full; direct teams to follow-up on underpayments and help with resolution, as needed. Update key finance reports (e.g., projection amounts, clear and concise billing or AR comments) daily, to ensure timely and quality reporting for Senior Management. Successful handling of more complex billing and ensuring timely and accurate billing and collections process. Follow-up with partners and escalate any billing or collection issues or delays. Respond to billing and AR inquiries Preparation of bills including narrative descriptions, transfers and on account applications, with high attention to detail. Interpret, advise and influence assigned partners by reviewing their SOE, understanding the billing arrangement and billing frequency of each matter and client. Obtain and review/understand Engagement letters and Outside Counsel Guidelines to support adherence to these client requirements. Review timekeeper diaries and costs to ensure compliance with client outside counsel guidelines. Collaborate with internal clients and other finance teams, such as Pricing Operations and E-Billing, to ensure accurate client invoices, submission requirements, and reporting. Coordinate and lead UBT/AR meetings with assigned partners regularly (e.g., at least once a month). Monitor bill processing status and perform necessary follow up. Ensure successful submission of E-Billing through Billblast or directly through the clients third party E-Billing vendor. Collaborate with the Client Account and Revenue Operations teams to develop efficiencies in the billing process. Validate and test functionality and reports during billing system and report upgrades. Support the Client Account Managers and Advisors, as needed, with all aspects of day to day operations of the client accounting team in accordance with Firm policies and procedures. Take part in ad hoc client analysis projects as requested and handle a portfolio of complex matters and special projects, as assigned. Candidate Profile Bachelor's degree or equivalent level professional qualification in Finance, Business Administration, or related fields is desirable. 4-5 years of relevant billing and client relationship experience at a professional service firm or law firm is required. Strong proficiency with Excel and Word. Highly organised and able to manage own workload and meet deadlines while working autonomously. Excellent writing, interpersonal and communication skills. Detail-oriented with strong knowledge of billing and collections processes, strong technical billing and client service skills, ability to investigate issues and errors. Ability to work effectively in a collaborative, consensus-driven, partnership environment with highly skilled professionals. Demonstrates strong customer service for both internal and external clients. Has the ability to anticipate clients' needs and future requests based on trends. Proactively seeks ways to make improvements. Exhibits leadership characteristics and displays sound work ethic. Acts as a role model and subject matter expert for more junior team members. Important Notice It is Career Legal's policy, as a matter of courtesy, to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful, and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.

Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.

We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person

A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team