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community liaison officer
Rullion Managed Services
Resident Liaison Officer - Reading
Rullion Managed Services Reading, Oxfordshire
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 19, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Daniel Owen Ltd
Resident Liaison Officer
Daniel Owen Ltd Cramlington, Northumberland
Resident Liaison Officer (RLO) Location: Cramlington Salary: 14.34 - 16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington
Mar 18, 2026
Seasonal
Resident Liaison Officer (RLO) Location: Cramlington Salary: 14.34 - 16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington
Daniel Owen Ltd
Resident Liaison Officer
Daniel Owen Ltd City, Manchester
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Manchester Salary: 30,000 per annum Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester
Mar 18, 2026
Full time
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Manchester Salary: 30,000 per annum Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester
Spire Healthcare
Primary Care Relationship Manager FTC
Spire Healthcare Wrecclesham, Surrey
Spire Healthcare Spire Clare Park (Farnham), Spire Dunedin (Reading), Spire Thames Valley (Slough) Primary Care Relationship Manager / GP Liaison Officer Full-Time, 37.5 Hours per Week 3 Months FTC We are seeking a confident, motivated Primary Care Relationship Manager/GP Liaison Officer to strengthen our engagement with GP practices and primary care networks across three hospitals. This is a field-based role requiring travel between sites, with a car allowance provided. This role is a full-time position, on an initial 3-month fixed term contract. Duties & Responsibilities: Plan and deliver a Primary Care engagement programme targeting GP practices and other primary care professionals. Develop and implement education programmes, including clinical workshops, seminars, and events for GPs, PCNs, ICBs, AHPs, and patient groups. Collaborate with central teams to execute email campaigns and events. Generate leads and build strong relationships through networking, liaison, and face-to-face meetings with key stakeholders. Promote Spire services to GP practices and secure referral work. Act as a subject matter expert on Primary Care relations, resolving referral and communication issues. Collaborate with central teams on email campaigns and events. Maintain and update CRM records, logging contacts and producing monthly activity reports. Analyse referral data to measure outcomes and identify new opportunities. Represent Spire Healthcare as an ambassador within the primary care community. Support patient awareness events and other business development activities. Be flexible for evening/weekend work and travel within the hub's catchment area. Who we're looking for: Essential: Previous experience as a Primary Care Relationship Manager or GP Liaison Officer (mandatory) Proven field sales experience in a healthcare or corporate setting. Strong track record in customer relationship management and achieving results. Excellent organisational skills, event planning and management. Confident communicator with excellent presentation skills. Working knowledge of NHS primary care infrastructure and strategy. Full Driving License. Desirable: Educated to GCSE 'A' level or equivalent. Good understanding of medical terminology. Working Hours : Monday - Friday, 09:00 - 17:00. Please note this is a field sales role and flexibility will be required to deliver events. Contract : 3-month fixed term contract Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Competitive salary & car allowance Private medical insurance Free Bupa Wellness Screening Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 100 retailers Life assurance We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.
Mar 18, 2026
Contractor
Spire Healthcare Spire Clare Park (Farnham), Spire Dunedin (Reading), Spire Thames Valley (Slough) Primary Care Relationship Manager / GP Liaison Officer Full-Time, 37.5 Hours per Week 3 Months FTC We are seeking a confident, motivated Primary Care Relationship Manager/GP Liaison Officer to strengthen our engagement with GP practices and primary care networks across three hospitals. This is a field-based role requiring travel between sites, with a car allowance provided. This role is a full-time position, on an initial 3-month fixed term contract. Duties & Responsibilities: Plan and deliver a Primary Care engagement programme targeting GP practices and other primary care professionals. Develop and implement education programmes, including clinical workshops, seminars, and events for GPs, PCNs, ICBs, AHPs, and patient groups. Collaborate with central teams to execute email campaigns and events. Generate leads and build strong relationships through networking, liaison, and face-to-face meetings with key stakeholders. Promote Spire services to GP practices and secure referral work. Act as a subject matter expert on Primary Care relations, resolving referral and communication issues. Collaborate with central teams on email campaigns and events. Maintain and update CRM records, logging contacts and producing monthly activity reports. Analyse referral data to measure outcomes and identify new opportunities. Represent Spire Healthcare as an ambassador within the primary care community. Support patient awareness events and other business development activities. Be flexible for evening/weekend work and travel within the hub's catchment area. Who we're looking for: Essential: Previous experience as a Primary Care Relationship Manager or GP Liaison Officer (mandatory) Proven field sales experience in a healthcare or corporate setting. Strong track record in customer relationship management and achieving results. Excellent organisational skills, event planning and management. Confident communicator with excellent presentation skills. Working knowledge of NHS primary care infrastructure and strategy. Full Driving License. Desirable: Educated to GCSE 'A' level or equivalent. Good understanding of medical terminology. Working Hours : Monday - Friday, 09:00 - 17:00. Please note this is a field sales role and flexibility will be required to deliver events. Contract : 3-month fixed term contract Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Competitive salary & car allowance Private medical insurance Free Bupa Wellness Screening Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 100 retailers Life assurance We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.
Acorn by Synergie
Permanent Cemetery Operations Supervisor
Acorn by Synergie Thornbury, Gloucestershire
Permanent Cemetery Operations Supervisor Thornbury 29,000 - 31,000 per year 37 hours Weekdays plus weekend rota Permanent Introduction Acorn by Synergie is recruiting a Permanent Cemetery Operations Supervisor to manage Thornbury Cemetery. This role ensures high standards of site maintenance, smooth running of interments, and compliance with health and safety legislation and cemetery regulations. The role includes officiating at interments, liaising with funeral directors and monumental masons, supervising grounds maintenance staff, and contributing to ecological and biodiversity improvements across cemetery grounds. Key Duties: Oversee and manage all operations within Cemetery grounds. Ensure site safety, supervising grounds maintenance, burial preparation, and contractor activities. Monitor memorial permit schemes, ensuring compliance with regulations. Maintain and secure all Cemetery buildings in collaboration with the Facilities Officer. Care for and secure all tools and equipment. Supervise staff to ensure safe and efficient working practices. Prepare plots for interment of cremated remains safely. Assist funeral directors, clergy, and families at interments, ensuring all documentation is correctly processed. Maintain all plots and Cemetery plans, updating records as required. Provide assistance to the public, funeral directors, and monumental masons regarding grave locations. Conduct routine inspections of memorials, pathways, and grounds, implementing control measures for hazards. Contribute to risk assessments and safe systems of work based on site inspections and contractor activity. Ensure correct and safe use of tools, vehicles, machinery, and PPE by staff and contractors. Act as first point of contact for on-site incidents, securing areas and escalating as needed. Ensure all grounds maintenance is carried out according to agreed regimes, promoting biodiversity initiatives. Lead projects to develop the adjacent meadow into a memorial woodland, ashes interment area, and garden of remembrance. Oversee maintenance of St Mary's Churchyard, including inspections, volunteer liaison, and routine upkeep. Maintain open areas, floral displays, and other Cemetery facilities. Use horticultural knowledge to enhance biodiversity and ecological value across green spaces. Undertake general maintenance tasks such as painting and repairs to fencing, seats, and outdoor equipment. Perform any other reasonable tasks required across Council-operated sites. Requirements: Previous experience supervising grounds maintenance or similar operations. Horticultural or ecology qualification preferred. Full driving licence for occasional travel to other local sites. Strong knowledge of health and safety practices. Ability to lead and motivate a team. Reliable, proactive, and able to work flexibly including weekends. What We Offer: Permanent, long-term role with a supportive team. Opportunity to apply and develop horticultural and ecological expertise. Participation in meaningful projects enhancing green spaces and biodiversity. Time off in lieu for weekend rota participation. Interested? Apply now to join the team managing Thornbury Cemetery and contribute to the upkeep and improvement of vital community green spaces. Acorn by Synergie acts as an employment agency for permanent recruitment.
Mar 18, 2026
Full time
Permanent Cemetery Operations Supervisor Thornbury 29,000 - 31,000 per year 37 hours Weekdays plus weekend rota Permanent Introduction Acorn by Synergie is recruiting a Permanent Cemetery Operations Supervisor to manage Thornbury Cemetery. This role ensures high standards of site maintenance, smooth running of interments, and compliance with health and safety legislation and cemetery regulations. The role includes officiating at interments, liaising with funeral directors and monumental masons, supervising grounds maintenance staff, and contributing to ecological and biodiversity improvements across cemetery grounds. Key Duties: Oversee and manage all operations within Cemetery grounds. Ensure site safety, supervising grounds maintenance, burial preparation, and contractor activities. Monitor memorial permit schemes, ensuring compliance with regulations. Maintain and secure all Cemetery buildings in collaboration with the Facilities Officer. Care for and secure all tools and equipment. Supervise staff to ensure safe and efficient working practices. Prepare plots for interment of cremated remains safely. Assist funeral directors, clergy, and families at interments, ensuring all documentation is correctly processed. Maintain all plots and Cemetery plans, updating records as required. Provide assistance to the public, funeral directors, and monumental masons regarding grave locations. Conduct routine inspections of memorials, pathways, and grounds, implementing control measures for hazards. Contribute to risk assessments and safe systems of work based on site inspections and contractor activity. Ensure correct and safe use of tools, vehicles, machinery, and PPE by staff and contractors. Act as first point of contact for on-site incidents, securing areas and escalating as needed. Ensure all grounds maintenance is carried out according to agreed regimes, promoting biodiversity initiatives. Lead projects to develop the adjacent meadow into a memorial woodland, ashes interment area, and garden of remembrance. Oversee maintenance of St Mary's Churchyard, including inspections, volunteer liaison, and routine upkeep. Maintain open areas, floral displays, and other Cemetery facilities. Use horticultural knowledge to enhance biodiversity and ecological value across green spaces. Undertake general maintenance tasks such as painting and repairs to fencing, seats, and outdoor equipment. Perform any other reasonable tasks required across Council-operated sites. Requirements: Previous experience supervising grounds maintenance or similar operations. Horticultural or ecology qualification preferred. Full driving licence for occasional travel to other local sites. Strong knowledge of health and safety practices. Ability to lead and motivate a team. Reliable, proactive, and able to work flexibly including weekends. What We Offer: Permanent, long-term role with a supportive team. Opportunity to apply and develop horticultural and ecological expertise. Participation in meaningful projects enhancing green spaces and biodiversity. Time off in lieu for weekend rota participation. Interested? Apply now to join the team managing Thornbury Cemetery and contribute to the upkeep and improvement of vital community green spaces. Acorn by Synergie acts as an employment agency for permanent recruitment.
Lovell
Resident Liaison Officer
Lovell
Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Mar 17, 2026
Full time
Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Diamond Blaque HR Solutions
School Admissions Officer
Diamond Blaque HR Solutions Wrexham, Clwyd
Job Description We are seeking a School Admissions Officer to join our local government client in Wrexham, North East Wales. To support the management and administration of its school places in accordance with Welsh Government legislation and existing Local Authority Admissions Policy, procedures and criteria. To contribute to the management of the LA's Admissions Service to 44 community primary schools, 7 community secondary schools and 1 nursery school, and Early Entitlement settings under the direction of the Senior Admissions Officer. To ensure the effective operation and maintenance of the school admissions and transfers system (Capita ONE Admissions and Transfers module) in liaison with the Admissions Manager. Responsibilities The daily use of the Capita ONE Admissions and Transfers database ensures the accuracy of the data held, which is validated through the process and further investigated by other agencies, whilst adhering to the Data Protection Act. To verify the pupil information provided on submitted applications and to investigate suspicions of fraudulent information, arrange face-to-face meetings with applicants. To offer advice for parents who wish to appeal against a decision to refuse a child a place at their preferred school. To provide senior officers with accurate and timely information regarding appeals. To be responsible for processing applications for pupils to transfer mid-year between schools, sensitively and within a reasonable timescale, adhering to the School Admissions Code and liaising with senior officers for difficult requests for hard-to-place children under the Transfer Protocol. Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. NVQ 2 in Administration or equivalent, or working towards NVQ in Information Technology or equivalent RSA, CLAIT or Typing/Word Processing Stage 1 or equivalent Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience of working in a customer-focused environment, e.g. headteachers and members of the general public, council officers and members. Ability to provide advice to headteachers, parents, members of the public and other members regarding matters relating to school admissions. Good Understanding of policies and procedures. Experience with the Capita ONE Admissions and Transfers module. Knowledge of school admissions processes. Good Understanding of Welsh Government School Admissions Code and Appeals Code. Knowledge of the Common Transfer System S2S, a web-based, secure system for transferring and holding pupil data. Good communication skills, both verbal and written. Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Access. Knowledge of using e-mail and the Internet. Good organisational skills. Ability to work in a team. Experience of dealing with the public via a variety of mediums (i.e. face-to-face or over the telephone). Experience working in an office environment. Compliance Requirements DBS required for this role- including Children's Barred List Check. Three years of references required. Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 17, 2026
Contractor
Job Description We are seeking a School Admissions Officer to join our local government client in Wrexham, North East Wales. To support the management and administration of its school places in accordance with Welsh Government legislation and existing Local Authority Admissions Policy, procedures and criteria. To contribute to the management of the LA's Admissions Service to 44 community primary schools, 7 community secondary schools and 1 nursery school, and Early Entitlement settings under the direction of the Senior Admissions Officer. To ensure the effective operation and maintenance of the school admissions and transfers system (Capita ONE Admissions and Transfers module) in liaison with the Admissions Manager. Responsibilities The daily use of the Capita ONE Admissions and Transfers database ensures the accuracy of the data held, which is validated through the process and further investigated by other agencies, whilst adhering to the Data Protection Act. To verify the pupil information provided on submitted applications and to investigate suspicions of fraudulent information, arrange face-to-face meetings with applicants. To offer advice for parents who wish to appeal against a decision to refuse a child a place at their preferred school. To provide senior officers with accurate and timely information regarding appeals. To be responsible for processing applications for pupils to transfer mid-year between schools, sensitively and within a reasonable timescale, adhering to the School Admissions Code and liaising with senior officers for difficult requests for hard-to-place children under the Transfer Protocol. Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. NVQ 2 in Administration or equivalent, or working towards NVQ in Information Technology or equivalent RSA, CLAIT or Typing/Word Processing Stage 1 or equivalent Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience of working in a customer-focused environment, e.g. headteachers and members of the general public, council officers and members. Ability to provide advice to headteachers, parents, members of the public and other members regarding matters relating to school admissions. Good Understanding of policies and procedures. Experience with the Capita ONE Admissions and Transfers module. Knowledge of school admissions processes. Good Understanding of Welsh Government School Admissions Code and Appeals Code. Knowledge of the Common Transfer System S2S, a web-based, secure system for transferring and holding pupil data. Good communication skills, both verbal and written. Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Access. Knowledge of using e-mail and the Internet. Good organisational skills. Ability to work in a team. Experience of dealing with the public via a variety of mediums (i.e. face-to-face or over the telephone). Experience working in an office environment. Compliance Requirements DBS required for this role- including Children's Barred List Check. Three years of references required. Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Bradestrete Services Limited
The Beadle
Bradestrete Services Limited
About The Role Reports to: The Clerk Direct reports: Porters, Receptionist and Housekeepers Place of work: The Hall (City of London) You are required to live in (a one-bedroom apartment is provided on site for the Beadle and his/her partner/spouse). Who We Are Merchant Taylors Company is a membership organisation whose members share a passion for community, education and philanthropy. As a result, our activities span across London and the United Kingdom where members give their time and skills as well as donate to empower and progress charities, local organisations and schools. As a community body, we support our members by providing a rich atmosphere for them to grow and expand their horizons. To meet our ambitions, we provide an engaged and driven workplace for staff to reach their full potential. Merchant Taylors Company began as a medieval organisation in 1327. Once linked to the tailoring industry, we are also a grand events venue with fascinating links to London s history and civic life to this day. We blend together our unique history with an ambitious forward-looking plan to take us into many future centuries. Our Vision To be a flourishing Livery company that makes a lasting difference, improving lives through education and philanthropy. How you add value: The Beadle is a ceremonial position rooted in medieval history playing a key role as the outward face of the Company. You ll support the Master, Wardens, and Clerk in the conduct of ceremonial occasions, including those away from the Hall. You ll also be is responsible for coordinating all Health, Safety and Environmental activity. You ll lead a team which prepares the Hall for events. You will be required to work adhoc outside of core hours. You are expected to live on site at the Hall in a one bedroom flat. Our onsite flat is for the sole use of the Beadle and their partner. Ceremonial Attend external events at venues including City Guildhall, Mansion House, and St Paul s Cathedral Supervise all aspects of the management of the Company s Apprentices , and the conduct of the Bindings and Admissions ceremonies in liaison with the Membership Officer and Communications Manager and maintain oversight of the publications offered to new Freemen or Apprentices Liaise as necessary with the office of the Chamberlain of the City, and especially on matters concerning Freemen and Apprentices and the obtaining of the Freedom of the City of London Oversee the maintenance of the Company s Robes and Badges Act as an imposing and diplomatic Toastmaster when required Be fully conversant with the programme of all Company activities, both within and outside the Hall on a day-to-day basis to advise the Master and Clerk, and other members of the Company, keeping the Catering Company informed as appropriate for meal planning Security Be the first responder for any alarms raised or security breaches at the Hall. Continually work alongside the Company Surveyor to ensure the safety of the Hall, its contents, employees, and visitors Health & Safety Be the Health & Safety Emergency Co-ordinator, and fulfil all the responsibilities, including record keeping, working closely with the H&S Advisor on this Maintain and co ordinate the Training Matrix on the dashboard ensuring all training is up to date. Organise external trainers to the hall for the specialist training Complete accurate and timely accident/incident investigations reporting to the HSEC and the Company. Take full ownership of all risk assessments, ensuring they are completed, reviewed, and updated regularly, reporting any concerns to the Health, Safety Environment Committee Through close and regular personal inspection and monitoring, ensure the highest standards of Hall presentation, keeping a Defects Book and insisting on thorough hygiene and cleanliness throughout the Hall. Communicate any health and safety concerns to staff in a timely fashion, avoiding panic and provide clear instructions as and when needed Ensure that health and safety issues/concerns are dealt with swiftly Ensure H & S inductions are carried out for all new staff External partners/affiliates Be familiar with City Police and Corporation officials on official matters Maintain regular contact with City churches prior to Company Church Services Liaise as necessary with the office of the Chamberlain of the City, and especially on matters concerning Freemen and Apprentices and the obtaining of the Freedom of the City of London Outside core operating / working hours Respond to the Fire and Security alarms Respond to the Digitrack fridge alarm system, notifying the Facilities Manager if a fault is identified and immediate action is needed. Facilitate weekend access for contractors undertaking planned maintenance works, liaising with the Company Surveyor on planned works Check heating system/s during period of excessive low temperatures Check the basement drainage for flooding during period of excessive rainfall Team Management Responsible for the day-to-day management of your direct reports, which includes (and not limited to) wellbeing, recruitment, health and safety, regular feedback, quarterly check-ins and training. Hold regular team meetings and briefings to update the team on Company and Corporate events and all other relevant information. Ensure that team communication is open, two-way and always respectful Be a model example of the service delivery you expect from your team. Recommend and encourage measures for improving work procedures and team performance Take responsibility for training and development of your team Delegate, manage and distribute the workload amongst those you manage Make sure that your direct reports are always GDPR compliant Other duties For Court members, be helpful in the coordination of the use of Court bedrooms, transport arrangements and the onward billing of the same Ensure correct layout of rooms for Court and Company Committee meetings, and for all Company Events involving ceremony Assist with inquiries from the public, liaising with the Events team, including arranging guided visits to the Hall Attend at, and report to staff meetings as appropriate Occasional evening presence at Company functions, and very occasional travel to schools and elsewhere in the UK. Undertake watering of plants during prolonged dry periods, including weekends. Purchase Merchandise and carry out annual stock audit The qualities you bring: Experienced in managing H&S NEBOSH - General certificate plus Minimum of 5 GCSEs including minimum grade C (or equivalent) in English and Mathematics IT proficient Have excellent interpersonal skills, with the ability to communicate with a variety of different people Be a good listener and relay information to other staff members in a concise and clear manner Have a willingness to continually learn new skills Have excellent leadership skills Able to remain calm in unprecedented situations
Mar 17, 2026
Full time
About The Role Reports to: The Clerk Direct reports: Porters, Receptionist and Housekeepers Place of work: The Hall (City of London) You are required to live in (a one-bedroom apartment is provided on site for the Beadle and his/her partner/spouse). Who We Are Merchant Taylors Company is a membership organisation whose members share a passion for community, education and philanthropy. As a result, our activities span across London and the United Kingdom where members give their time and skills as well as donate to empower and progress charities, local organisations and schools. As a community body, we support our members by providing a rich atmosphere for them to grow and expand their horizons. To meet our ambitions, we provide an engaged and driven workplace for staff to reach their full potential. Merchant Taylors Company began as a medieval organisation in 1327. Once linked to the tailoring industry, we are also a grand events venue with fascinating links to London s history and civic life to this day. We blend together our unique history with an ambitious forward-looking plan to take us into many future centuries. Our Vision To be a flourishing Livery company that makes a lasting difference, improving lives through education and philanthropy. How you add value: The Beadle is a ceremonial position rooted in medieval history playing a key role as the outward face of the Company. You ll support the Master, Wardens, and Clerk in the conduct of ceremonial occasions, including those away from the Hall. You ll also be is responsible for coordinating all Health, Safety and Environmental activity. You ll lead a team which prepares the Hall for events. You will be required to work adhoc outside of core hours. You are expected to live on site at the Hall in a one bedroom flat. Our onsite flat is for the sole use of the Beadle and their partner. Ceremonial Attend external events at venues including City Guildhall, Mansion House, and St Paul s Cathedral Supervise all aspects of the management of the Company s Apprentices , and the conduct of the Bindings and Admissions ceremonies in liaison with the Membership Officer and Communications Manager and maintain oversight of the publications offered to new Freemen or Apprentices Liaise as necessary with the office of the Chamberlain of the City, and especially on matters concerning Freemen and Apprentices and the obtaining of the Freedom of the City of London Oversee the maintenance of the Company s Robes and Badges Act as an imposing and diplomatic Toastmaster when required Be fully conversant with the programme of all Company activities, both within and outside the Hall on a day-to-day basis to advise the Master and Clerk, and other members of the Company, keeping the Catering Company informed as appropriate for meal planning Security Be the first responder for any alarms raised or security breaches at the Hall. Continually work alongside the Company Surveyor to ensure the safety of the Hall, its contents, employees, and visitors Health & Safety Be the Health & Safety Emergency Co-ordinator, and fulfil all the responsibilities, including record keeping, working closely with the H&S Advisor on this Maintain and co ordinate the Training Matrix on the dashboard ensuring all training is up to date. Organise external trainers to the hall for the specialist training Complete accurate and timely accident/incident investigations reporting to the HSEC and the Company. Take full ownership of all risk assessments, ensuring they are completed, reviewed, and updated regularly, reporting any concerns to the Health, Safety Environment Committee Through close and regular personal inspection and monitoring, ensure the highest standards of Hall presentation, keeping a Defects Book and insisting on thorough hygiene and cleanliness throughout the Hall. Communicate any health and safety concerns to staff in a timely fashion, avoiding panic and provide clear instructions as and when needed Ensure that health and safety issues/concerns are dealt with swiftly Ensure H & S inductions are carried out for all new staff External partners/affiliates Be familiar with City Police and Corporation officials on official matters Maintain regular contact with City churches prior to Company Church Services Liaise as necessary with the office of the Chamberlain of the City, and especially on matters concerning Freemen and Apprentices and the obtaining of the Freedom of the City of London Outside core operating / working hours Respond to the Fire and Security alarms Respond to the Digitrack fridge alarm system, notifying the Facilities Manager if a fault is identified and immediate action is needed. Facilitate weekend access for contractors undertaking planned maintenance works, liaising with the Company Surveyor on planned works Check heating system/s during period of excessive low temperatures Check the basement drainage for flooding during period of excessive rainfall Team Management Responsible for the day-to-day management of your direct reports, which includes (and not limited to) wellbeing, recruitment, health and safety, regular feedback, quarterly check-ins and training. Hold regular team meetings and briefings to update the team on Company and Corporate events and all other relevant information. Ensure that team communication is open, two-way and always respectful Be a model example of the service delivery you expect from your team. Recommend and encourage measures for improving work procedures and team performance Take responsibility for training and development of your team Delegate, manage and distribute the workload amongst those you manage Make sure that your direct reports are always GDPR compliant Other duties For Court members, be helpful in the coordination of the use of Court bedrooms, transport arrangements and the onward billing of the same Ensure correct layout of rooms for Court and Company Committee meetings, and for all Company Events involving ceremony Assist with inquiries from the public, liaising with the Events team, including arranging guided visits to the Hall Attend at, and report to staff meetings as appropriate Occasional evening presence at Company functions, and very occasional travel to schools and elsewhere in the UK. Undertake watering of plants during prolonged dry periods, including weekends. Purchase Merchandise and carry out annual stock audit The qualities you bring: Experienced in managing H&S NEBOSH - General certificate plus Minimum of 5 GCSEs including minimum grade C (or equivalent) in English and Mathematics IT proficient Have excellent interpersonal skills, with the ability to communicate with a variety of different people Be a good listener and relay information to other staff members in a concise and clear manner Have a willingness to continually learn new skills Have excellent leadership skills Able to remain calm in unprecedented situations
Community Liaison Officer - Part Time
Bennett and Game Weston-super-mare, Somerset
Position: Part Time Community Liaison Officer Location: Weston-super-Mare Salary: £14.00 per hour - 18 Month Fixed term contract, 8 hours per week - 4hrs a day. Preferably Thursday and Friday Our client is currently recruiting a Public Liaison Officer to join their Civil Engineering team on an 18-month fixed-term contract working on the restoration of a Pier click apply for full job details
Mar 17, 2026
Seasonal
Position: Part Time Community Liaison Officer Location: Weston-super-Mare Salary: £14.00 per hour - 18 Month Fixed term contract, 8 hours per week - 4hrs a day. Preferably Thursday and Friday Our client is currently recruiting a Public Liaison Officer to join their Civil Engineering team on an 18-month fixed-term contract working on the restoration of a Pier click apply for full job details
CVL:LDN
Customer Liaison Advisor
CVL:LDN Walton-on-thames, Surrey
Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on! Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works. Salary to £40k Car Allowance Pension 28 Days Holiday Long-Term Project Pipeline Customer Liaison Advisor Key Essentials: Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules Maintaining accurate records of customer interactions, feedback and resolutions Supporting the implementation of customer engagement strategies to improve community relations Conducting site visits where required to ensure residents are informed and supported throughout project works Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders Customer Liaison Advisor Requirements: Previous experience working as a Customer Liaison Advisor / Officer Strong communication and interpersonal skills with the ability to deal with challenging situations professionally Ability to build positive relationships with residents, local authorities and project teams Full UK driving licence is essential due to travel between project sites By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us.
Mar 17, 2026
Full time
Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on! Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works. Salary to £40k Car Allowance Pension 28 Days Holiday Long-Term Project Pipeline Customer Liaison Advisor Key Essentials: Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules Maintaining accurate records of customer interactions, feedback and resolutions Supporting the implementation of customer engagement strategies to improve community relations Conducting site visits where required to ensure residents are informed and supported throughout project works Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders Customer Liaison Advisor Requirements: Previous experience working as a Customer Liaison Advisor / Officer Strong communication and interpersonal skills with the ability to deal with challenging situations professionally Ability to build positive relationships with residents, local authorities and project teams Full UK driving licence is essential due to travel between project sites By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us.
St Mary Redcliffe Church
Finance Manager
St Mary Redcliffe Church
St Mary Redcliffe is a thriving, inclusive Christian community that has grown significantly over the past twelve years . It is a traditional, robed, choral church that is also theologically progressive, committed to welcoming and valuing people of all ages, backgrounds, identities, abilities, and circumstances. The church reflects a diverse and vibrant congregation united by a shared commitment to faith, inclusion, and the belief that all are equally loved and welcomed by God. Alongside its worshipping life, St Mary Redcliffe is a well-established heritage destination and an active force for good in one of the most deprived parishes in the country. Thousands of visitors already come each year, with ambitious plans through Project 450 to expand access, facilities, education, and interpretation, enabling many more to engage with the church s history, heritage, and Christian story. Deeply rooted in its local context, the church invests heavily in community development, runs a community hub, and is recognised by the city as a key civic partner. All of this is sustained by a small, committed staff team, working creatively and energetically across worship, community engagement, safeguarding, heritage, governance, and the complex practical demands of running a large, historic parish church. We are seeking an experienced and committed Finance Manager to support the work of the church by ensuring excellent financial stewardship, strong governance, and clear financial planning. This is a key role, working closely with the staff team, clergy, churchwardens and PCC, and offering both strategic oversight and hands-on financial management. About the Parish A large and active congregation with multiple weekly services A broad programme of pastoral care, community engagement, and outreach A team of clergy, paid staff, and volunteers Significant restricted and unrestricted funds Annual income and expenditure of approximately £1.4 million The Role at a Glance Job Title: Finance Manager Reports to: Head of Operations Works closely with: Staff team, clergy, churchwardens and PCC Hours: Full time: 37.5 hours per week, with the option to reduce depending on candidate and circumstance Contract: Permanent Salary: £34,628 Location: Primarily on site, with opportunities for flexible/hybrid working Purpose of the Role The Finance Manager is responsible for the effective financial management and in large part, delivery of the church, ensuring robust systems, accurate reporting, compliance with charity and diocesan requirements, and strong financial planning. The role supports the PCC in fulfilling its legal and fiduciary responsibilities and enables staff and clergy teams to focus on the strategic priorities of the church. This is a broad role with a large scope requiring close attention to detail in a complex organisation. There is a requirement for oversight and management as well as day to day bookkeeping delivery. Key Responsibilities Financial Management and Reporting Oversee all day-to-day financial operations of the church. Prepare accurate management accounts for the Head of Operations, Incumbent, Treasurer, and PCC. Monitor income and expenditure against budget, identifying risks and opportunities. Manage cash flow to ensure the parish can meet its financial commitments. Prepare year-end accounts and act as the main liaison with independent examiners or auditors. Budgeting and Financial Planning Lead the annual budgeting process in collaboration with staff team colleagues, clergy and PCC. Support medium- and long-term financial planning aligned with wider church strategy and organisational priorities. Provide clear financial analysis and advice to inform decision-making. Governance, Compliance, and Risk Ensure compliance with Charity Commission requirements, diocesan financial regulations, and PCC policies. Support the PCC in meeting its fiduciary responsibilities. Maintain appropriate financial controls, policies, and procedures. Assist with risk management and internal controls, including fraud prevention. Income, Funds, and Stewardship Oversee the management of restricted, designated, and unrestricted funds. Monitor and reconcile income streams, including: Planned giving and donations Service fees (weddings, funerals, etc.) Grants and trusts Commercial and events income Support stewardship campaigns and fundraising initiatives with financial insight and reporting. Payroll and Staffing Costs Working closely with the Governance and Administration Officer & our payroll provider to oversee payroll processing, pensions, and staff-related financial matters. Ensure compliance with employment and HMRC requirements. Work with line managers on staffing budgets and forecasts. Systems and Processes Maintain and develop effective financial systems and software. Ensure accurate record-keeping and audit trails. Improve processes to enhance efficiency, transparency, and resilience. Collaboration and Communication Work closely with the Head of Operations and PCC Treasurer, offering professional financial expertise and support. Occasional requirement to attend relevant subcommittee meetings, presenting financial reports clearly and accessibly. Where appropriate, support staff and volunteers with budget management and financial understanding. Communicate financial information sensitively and clearly to non-financial audiences. Person Specification Essential Experience and Skills Significant experience in financial management, accounting, or a related role. Strong understanding of budgeting, cash flow management, and financial reporting. Experience working within a charity, not-for-profit, or public-sector environment. Knowledge of charity finance and governance requirements. Experience of financial software High level of accuracy, attention to detail, and integrity. Strong excel skills. Ability to explain financial information clearly to non-specialists. Strong organisational skills and ability to manage multiple priorities. Desirable Experience and Skills Experience working within a church context. Familiarity with diocesan financial frameworks. Experience managing complex or multi-stream income. Knowledge of payroll, pensions, and employment-related finance. Personal Qualities Commitment to the values and mission of the parish. Discreet, trustworthy, and professional. Calm, collaborative, and solutions-focused. Confident in offering advice and constructive challenge where needed. Able to work independently while being an effective team member. Safeguarding St Mary Redcliffe Church is committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate safeguarding checks. How to Apply Applicants are invited to submit: Their CV and a covering letter of no more than 2 pages, outlining suitability for the role based on the information contained in the recruitment pack. Closing Date: By 10am on Thursday 2nd April
Mar 17, 2026
Full time
St Mary Redcliffe is a thriving, inclusive Christian community that has grown significantly over the past twelve years . It is a traditional, robed, choral church that is also theologically progressive, committed to welcoming and valuing people of all ages, backgrounds, identities, abilities, and circumstances. The church reflects a diverse and vibrant congregation united by a shared commitment to faith, inclusion, and the belief that all are equally loved and welcomed by God. Alongside its worshipping life, St Mary Redcliffe is a well-established heritage destination and an active force for good in one of the most deprived parishes in the country. Thousands of visitors already come each year, with ambitious plans through Project 450 to expand access, facilities, education, and interpretation, enabling many more to engage with the church s history, heritage, and Christian story. Deeply rooted in its local context, the church invests heavily in community development, runs a community hub, and is recognised by the city as a key civic partner. All of this is sustained by a small, committed staff team, working creatively and energetically across worship, community engagement, safeguarding, heritage, governance, and the complex practical demands of running a large, historic parish church. We are seeking an experienced and committed Finance Manager to support the work of the church by ensuring excellent financial stewardship, strong governance, and clear financial planning. This is a key role, working closely with the staff team, clergy, churchwardens and PCC, and offering both strategic oversight and hands-on financial management. About the Parish A large and active congregation with multiple weekly services A broad programme of pastoral care, community engagement, and outreach A team of clergy, paid staff, and volunteers Significant restricted and unrestricted funds Annual income and expenditure of approximately £1.4 million The Role at a Glance Job Title: Finance Manager Reports to: Head of Operations Works closely with: Staff team, clergy, churchwardens and PCC Hours: Full time: 37.5 hours per week, with the option to reduce depending on candidate and circumstance Contract: Permanent Salary: £34,628 Location: Primarily on site, with opportunities for flexible/hybrid working Purpose of the Role The Finance Manager is responsible for the effective financial management and in large part, delivery of the church, ensuring robust systems, accurate reporting, compliance with charity and diocesan requirements, and strong financial planning. The role supports the PCC in fulfilling its legal and fiduciary responsibilities and enables staff and clergy teams to focus on the strategic priorities of the church. This is a broad role with a large scope requiring close attention to detail in a complex organisation. There is a requirement for oversight and management as well as day to day bookkeeping delivery. Key Responsibilities Financial Management and Reporting Oversee all day-to-day financial operations of the church. Prepare accurate management accounts for the Head of Operations, Incumbent, Treasurer, and PCC. Monitor income and expenditure against budget, identifying risks and opportunities. Manage cash flow to ensure the parish can meet its financial commitments. Prepare year-end accounts and act as the main liaison with independent examiners or auditors. Budgeting and Financial Planning Lead the annual budgeting process in collaboration with staff team colleagues, clergy and PCC. Support medium- and long-term financial planning aligned with wider church strategy and organisational priorities. Provide clear financial analysis and advice to inform decision-making. Governance, Compliance, and Risk Ensure compliance with Charity Commission requirements, diocesan financial regulations, and PCC policies. Support the PCC in meeting its fiduciary responsibilities. Maintain appropriate financial controls, policies, and procedures. Assist with risk management and internal controls, including fraud prevention. Income, Funds, and Stewardship Oversee the management of restricted, designated, and unrestricted funds. Monitor and reconcile income streams, including: Planned giving and donations Service fees (weddings, funerals, etc.) Grants and trusts Commercial and events income Support stewardship campaigns and fundraising initiatives with financial insight and reporting. Payroll and Staffing Costs Working closely with the Governance and Administration Officer & our payroll provider to oversee payroll processing, pensions, and staff-related financial matters. Ensure compliance with employment and HMRC requirements. Work with line managers on staffing budgets and forecasts. Systems and Processes Maintain and develop effective financial systems and software. Ensure accurate record-keeping and audit trails. Improve processes to enhance efficiency, transparency, and resilience. Collaboration and Communication Work closely with the Head of Operations and PCC Treasurer, offering professional financial expertise and support. Occasional requirement to attend relevant subcommittee meetings, presenting financial reports clearly and accessibly. Where appropriate, support staff and volunteers with budget management and financial understanding. Communicate financial information sensitively and clearly to non-financial audiences. Person Specification Essential Experience and Skills Significant experience in financial management, accounting, or a related role. Strong understanding of budgeting, cash flow management, and financial reporting. Experience working within a charity, not-for-profit, or public-sector environment. Knowledge of charity finance and governance requirements. Experience of financial software High level of accuracy, attention to detail, and integrity. Strong excel skills. Ability to explain financial information clearly to non-specialists. Strong organisational skills and ability to manage multiple priorities. Desirable Experience and Skills Experience working within a church context. Familiarity with diocesan financial frameworks. Experience managing complex or multi-stream income. Knowledge of payroll, pensions, and employment-related finance. Personal Qualities Commitment to the values and mission of the parish. Discreet, trustworthy, and professional. Calm, collaborative, and solutions-focused. Confident in offering advice and constructive challenge where needed. Able to work independently while being an effective team member. Safeguarding St Mary Redcliffe Church is committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate safeguarding checks. How to Apply Applicants are invited to submit: Their CV and a covering letter of no more than 2 pages, outlining suitability for the role based on the information contained in the recruitment pack. Closing Date: By 10am on Thursday 2nd April
Liberty Gas Group
Tenant Liaison Officer
Liberty Gas Group Trafford Park, Manchester
Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Manchester. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,208 per annum Plus Van, Fuel Card and Excellent Benefits! We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We re proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Tenant Liaison Officer will include: Provide a high-quality service by liaising between the client, tenant & Liberty staff Understanding tenant requirements Support the reduction in complaints Support customers, particularly any vulnerable customers Manage client relationships to engage on access procedures, installation programmes and community engagement Support the wider Liberty team in managing customers and improving customer experience Engagement with field and work planning teams Ensure all customer details on all systems are accurate to keep clients updated What we are looking for in our ideal Tenant Liaison Officer: NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver s license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload. We offer a range of benefits for a rewarding career including though not limited to: Pension scheme Discounted gym memberships Discounts and savings on travel, hotels, shopping, holidays and restaurants Cycle to Work scheme Life Insurance Smart Health (including round the clock access to 24/7 UK-based GPs) Medicash Health Plan 23 Days Holiday Entitlement plus Bank Holidays Death in Service Payment In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click apply below we want to hear from you! Closing date: 13th April 2026 (we reserve the right to close this vacancy earlier depending on number of applications).
Mar 17, 2026
Full time
Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Manchester. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,208 per annum Plus Van, Fuel Card and Excellent Benefits! We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We re proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Tenant Liaison Officer will include: Provide a high-quality service by liaising between the client, tenant & Liberty staff Understanding tenant requirements Support the reduction in complaints Support customers, particularly any vulnerable customers Manage client relationships to engage on access procedures, installation programmes and community engagement Support the wider Liberty team in managing customers and improving customer experience Engagement with field and work planning teams Ensure all customer details on all systems are accurate to keep clients updated What we are looking for in our ideal Tenant Liaison Officer: NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver s license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload. We offer a range of benefits for a rewarding career including though not limited to: Pension scheme Discounted gym memberships Discounts and savings on travel, hotels, shopping, holidays and restaurants Cycle to Work scheme Life Insurance Smart Health (including round the clock access to 24/7 UK-based GPs) Medicash Health Plan 23 Days Holiday Entitlement plus Bank Holidays Death in Service Payment In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click apply below we want to hear from you! Closing date: 13th April 2026 (we reserve the right to close this vacancy earlier depending on number of applications).
KPI Education
School HR Manager
KPI Education
School HR Manager - Highly Regarded Secondary Schools - Brent Full-Time Permanent or Fixed Term Easter/September Start Salary: £45,000 - £60,000 (dependent on experience) KPI Education is delighted to be working in partnership with a highly regarded and oversubscribed secondary schools in Brent to appoint an experienced and driven School HR Manager for an Easter/September start. This is a full-time position, offered on either a permanent or fixed-term basis, providing an exciting opportunity to lead and shape HR operations within a thriving and ambitious school community. This outstanding secondary school has a strong reputation for academic excellence, inclusive values, and exceptional staff development. With a supportive Senior Leadership Team and a forward-thinking approach, the school places staff wellbeing and professional growth at the heart of its ethos. The Role As School HR Manager, you will take strategic and operational responsibility for the full HR function, ensuring compliance, efficiency, and best practice across all staffing matters. You will work closely with the Headteacher, SLT, and Governors, acting as a trusted advisor on all HR-related issues. Key responsibilities will include: Leading on recruitment and safer recruitment processes. Managing employee relations matters including absence management, disciplinaries, grievances, and capability procedures. Advising SLT on employment law, HR policy, and regulatory compliance. Overseeing payroll liaison, contracts, and staff records. Supporting performance management and appraisal processes. Ensuring SCR (Single Central Record) compliance and safeguarding requirements. Contributing to strategic workforce planning and staff wellbeing initiatives. The Ideal Candidate The successful candidate will have substantial HR experience within a school-based setting and a thorough understanding of the unique regulatory and operational requirements of education environments. You will demonstrate: Proven experience in HR management within a primary or secondary school. Strong knowledge of employment law and safeguarding in education. Experience handling complex employee relations cases. Excellent organisational and communication skills. Discretion, professionalism, and the ability to build trusted relationships. CIPD qualification (Level 5 or above desirable). This role would suit an experienced School HR Officer ready to step up, or an established HR Manager seeking a new challenge within a high-performing secondary school. Why Join This School? Highly regarded secondary school with strong leadership Supportive and collaborative working culture Competitive salary (£45-£60k) Opportunity to influence HR strategy and staff development Immediate start available This is a fantastic opportunity to join a well-respected Wembley secondary school at an exciting stage of development, where your expertise will have a meaningful impact. To express your interest or request further information, please contact KPI Education . Early applications are strongly encouraged due.
Mar 16, 2026
Full time
School HR Manager - Highly Regarded Secondary Schools - Brent Full-Time Permanent or Fixed Term Easter/September Start Salary: £45,000 - £60,000 (dependent on experience) KPI Education is delighted to be working in partnership with a highly regarded and oversubscribed secondary schools in Brent to appoint an experienced and driven School HR Manager for an Easter/September start. This is a full-time position, offered on either a permanent or fixed-term basis, providing an exciting opportunity to lead and shape HR operations within a thriving and ambitious school community. This outstanding secondary school has a strong reputation for academic excellence, inclusive values, and exceptional staff development. With a supportive Senior Leadership Team and a forward-thinking approach, the school places staff wellbeing and professional growth at the heart of its ethos. The Role As School HR Manager, you will take strategic and operational responsibility for the full HR function, ensuring compliance, efficiency, and best practice across all staffing matters. You will work closely with the Headteacher, SLT, and Governors, acting as a trusted advisor on all HR-related issues. Key responsibilities will include: Leading on recruitment and safer recruitment processes. Managing employee relations matters including absence management, disciplinaries, grievances, and capability procedures. Advising SLT on employment law, HR policy, and regulatory compliance. Overseeing payroll liaison, contracts, and staff records. Supporting performance management and appraisal processes. Ensuring SCR (Single Central Record) compliance and safeguarding requirements. Contributing to strategic workforce planning and staff wellbeing initiatives. The Ideal Candidate The successful candidate will have substantial HR experience within a school-based setting and a thorough understanding of the unique regulatory and operational requirements of education environments. You will demonstrate: Proven experience in HR management within a primary or secondary school. Strong knowledge of employment law and safeguarding in education. Experience handling complex employee relations cases. Excellent organisational and communication skills. Discretion, professionalism, and the ability to build trusted relationships. CIPD qualification (Level 5 or above desirable). This role would suit an experienced School HR Officer ready to step up, or an established HR Manager seeking a new challenge within a high-performing secondary school. Why Join This School? Highly regarded secondary school with strong leadership Supportive and collaborative working culture Competitive salary (£45-£60k) Opportunity to influence HR strategy and staff development Immediate start available This is a fantastic opportunity to join a well-respected Wembley secondary school at an exciting stage of development, where your expertise will have a meaningful impact. To express your interest or request further information, please contact KPI Education . Early applications are strongly encouraged due.
Adecco
Major Crime Staff Investigator
Adecco Northampton, Northamptonshire
Join Our Client's Northampton Police's Team as a Major Crime Staff Investigator! Are you passionate about supporting vital investigations and contributing to public safety? We have an exciting opportunity for a Major Crime Staff Investigator based in Northampton. This temporary role offers an hourly rate of 15.72, and we're looking for enthusiastic candidates to work full time in a dynamic environment. What You'll Do: As a Major Crime Staff Investigator, you will play a crucial role in supporting investigating officers through various administrative tasks. Your responsibilities will include: Witness/Victim Statements: Prepare and write statements in the approved evidential format, ensuring accuracy and clarity. Clerical Support: Provide essential clerical support by updating internal records, managing the NICHE-Crime Recording System, HOLMES Database, and Cycomms applications, as well as submitting information through LANDesk and forensic systems. Investigation Support: Undertake tasks that support criminal investigations, including reviewing sensitive materials and conducting CCTV and witness inquiries. Exhibit Management: Handle, seize, and ensure the continuity of exhibits. You will record information, manage storage, prepare exhibit lists, and oversee property disposal in accordance with the Designated Power Police Reform Act 2002. Liaison: Collaborate with other police forces, outside agencies, and partners to fulfill investigation requirements effectively. Interview Assistance: Support the Lead Interviewer in suspect and victim interviews as a Second Interviewer (Designated Powers not required). File Preparation: Assist in preparing case files to meet the standards set by Northamptonshire Police and Crown Prosecution Policies. Additional Tasks: Perform other reasonable tasks as directed by an Officer in Charge (OIC) or Supervisor to ensure the success of criminal investigations. What We're Looking For: To thrive in this role, you should possess: Strong organizational and communication skills. You MUST have experience of working within Policing and desirably HOLMES A detail-oriented mindset with the ability to handle sensitive information. A proactive attitude and willingness to learn. Experience or familiarity with crime investigation processes would be advantageous, but we welcome enthusiastic individuals eager to make a difference. Due to Police Vetting criteria you MUST have resided within the UK continuously for at least 3 years at the time of application. Why Join Us? This is more than just a job; it's an opportunity to make a real impact in your community. You will be part of a dedicated team committed to ensuring justice and safety for all. Plus, you'll gain valuable experience in the field of major crime investigations! Ready to Make a Difference? If you're excited about this opportunity and meet the qualifications, we want to hear from you! Apply now to become a Major Crime Staff Investigator and take the next step in your career. Application Process: Submit your CV and a brief cover letter outlining your interest and relevant experience. We can't wait to welcome you to our team! This role is temporary and based in Northampton. The hourly rate is 15.72. Full-time commitment required. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 16, 2026
Seasonal
Join Our Client's Northampton Police's Team as a Major Crime Staff Investigator! Are you passionate about supporting vital investigations and contributing to public safety? We have an exciting opportunity for a Major Crime Staff Investigator based in Northampton. This temporary role offers an hourly rate of 15.72, and we're looking for enthusiastic candidates to work full time in a dynamic environment. What You'll Do: As a Major Crime Staff Investigator, you will play a crucial role in supporting investigating officers through various administrative tasks. Your responsibilities will include: Witness/Victim Statements: Prepare and write statements in the approved evidential format, ensuring accuracy and clarity. Clerical Support: Provide essential clerical support by updating internal records, managing the NICHE-Crime Recording System, HOLMES Database, and Cycomms applications, as well as submitting information through LANDesk and forensic systems. Investigation Support: Undertake tasks that support criminal investigations, including reviewing sensitive materials and conducting CCTV and witness inquiries. Exhibit Management: Handle, seize, and ensure the continuity of exhibits. You will record information, manage storage, prepare exhibit lists, and oversee property disposal in accordance with the Designated Power Police Reform Act 2002. Liaison: Collaborate with other police forces, outside agencies, and partners to fulfill investigation requirements effectively. Interview Assistance: Support the Lead Interviewer in suspect and victim interviews as a Second Interviewer (Designated Powers not required). File Preparation: Assist in preparing case files to meet the standards set by Northamptonshire Police and Crown Prosecution Policies. Additional Tasks: Perform other reasonable tasks as directed by an Officer in Charge (OIC) or Supervisor to ensure the success of criminal investigations. What We're Looking For: To thrive in this role, you should possess: Strong organizational and communication skills. You MUST have experience of working within Policing and desirably HOLMES A detail-oriented mindset with the ability to handle sensitive information. A proactive attitude and willingness to learn. Experience or familiarity with crime investigation processes would be advantageous, but we welcome enthusiastic individuals eager to make a difference. Due to Police Vetting criteria you MUST have resided within the UK continuously for at least 3 years at the time of application. Why Join Us? This is more than just a job; it's an opportunity to make a real impact in your community. You will be part of a dedicated team committed to ensuring justice and safety for all. Plus, you'll gain valuable experience in the field of major crime investigations! Ready to Make a Difference? If you're excited about this opportunity and meet the qualifications, we want to hear from you! Apply now to become a Major Crime Staff Investigator and take the next step in your career. Application Process: Submit your CV and a brief cover letter outlining your interest and relevant experience. We can't wait to welcome you to our team! This role is temporary and based in Northampton. The hourly rate is 15.72. Full-time commitment required. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Amey Ltd
Customer Service Agent
Amey Ltd
Your New Role We have a fantastic opportunity for a Permanent Customer Service (Incident Liaison) Agent to join our NMC North East Account in Perth , this is an onsite role. Our NMC NE account is working in partnership with Transport Scotland Northeast since August 2022, with an increased focus on supporting the creation of sustainable futures for communities, together we will achieve net zero targets and improve the customer experience. Covering 593Km of network, we provide routine highways, bridges and structure maintenance as well as designing and managing road safety schemes. By ensuring our roads and highways are well-maintained through all-weather seasons and traffic incidents, we aim to create well-functioning, safe spaces which minimise disruption, keep people moving and support thriving communities. The Customer Service (Incident Liaison) plays an important part to direct and record incident responses and winter service activities from within the Network Control Room, whilst assisting the Network Management Team in the execution of their duties. The standard hours of work are 42 hours per week, you will work 4 on 4 off shifts, rotating between day and night shifts. You will be responsible for : Deployment of Incident Response team resources, monitoring and accurately recording responses within the Control Room Creating and maintaining excellent relationships with our clients, providing accurate journey times for ongoing roadworks and incidents Raising and closing Operational Instructions Ensuring Network disruption are minimised as much as possible Dealing with customer complaints and enquiries Covering for team members including Winter Service Duty Officer We want to hear from you if you have: Customer Service experience, previous experience working in a control room would be preferred but is not essential. The ability to work under pressure, think clearly and act decisively. Have a good working knowledge of Microsoft office packages An SIA licence is essential, however if you do not hold this, full training will be provided In addition to this, it would be desirable if you have knowledge of the Trunk Road network to help you hit the ground running, although this is not essential as we will provide you with the required development you need to bring you up to speed. What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today - We are excited to hear from you!
Mar 13, 2026
Full time
Your New Role We have a fantastic opportunity for a Permanent Customer Service (Incident Liaison) Agent to join our NMC North East Account in Perth , this is an onsite role. Our NMC NE account is working in partnership with Transport Scotland Northeast since August 2022, with an increased focus on supporting the creation of sustainable futures for communities, together we will achieve net zero targets and improve the customer experience. Covering 593Km of network, we provide routine highways, bridges and structure maintenance as well as designing and managing road safety schemes. By ensuring our roads and highways are well-maintained through all-weather seasons and traffic incidents, we aim to create well-functioning, safe spaces which minimise disruption, keep people moving and support thriving communities. The Customer Service (Incident Liaison) plays an important part to direct and record incident responses and winter service activities from within the Network Control Room, whilst assisting the Network Management Team in the execution of their duties. The standard hours of work are 42 hours per week, you will work 4 on 4 off shifts, rotating between day and night shifts. You will be responsible for : Deployment of Incident Response team resources, monitoring and accurately recording responses within the Control Room Creating and maintaining excellent relationships with our clients, providing accurate journey times for ongoing roadworks and incidents Raising and closing Operational Instructions Ensuring Network disruption are minimised as much as possible Dealing with customer complaints and enquiries Covering for team members including Winter Service Duty Officer We want to hear from you if you have: Customer Service experience, previous experience working in a control room would be preferred but is not essential. The ability to work under pressure, think clearly and act decisively. Have a good working knowledge of Microsoft office packages An SIA licence is essential, however if you do not hold this, full training will be provided In addition to this, it would be desirable if you have knowledge of the Trunk Road network to help you hit the ground running, although this is not essential as we will provide you with the required development you need to bring you up to speed. What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today - We are excited to hear from you!
Resident Liaison Officer
Allied Site Services Ltd Colchester, Essex
Job Description: Job Summary We are seeking a highly motivated and professional Liaison to act as a key point of contact between our organisation and external partners. The successful candidate will facilitate communication, foster strong relationships, and support business. Residential experience is essential. Core Responsibilities Act as the main point of contact for residents. Address questions, complaints, and concerns. Explain policies, procedures, and lease agreements. Provide updates about maintenance, construction, or community changes. Mediate disputes between residents. De-escalate conflicts professionally. Coordinate with management when formal action is required. 5. Administrative Duties Maintain resident records. Track complaints and follow-up actions. Prepare reports for management. Assist with lease renewals and move-ins/move-outs. If Interested please reply to advert Job Type: Temporary Contract length: 6 weeks Work Location: In person
Mar 13, 2026
Seasonal
Job Description: Job Summary We are seeking a highly motivated and professional Liaison to act as a key point of contact between our organisation and external partners. The successful candidate will facilitate communication, foster strong relationships, and support business. Residential experience is essential. Core Responsibilities Act as the main point of contact for residents. Address questions, complaints, and concerns. Explain policies, procedures, and lease agreements. Provide updates about maintenance, construction, or community changes. Mediate disputes between residents. De-escalate conflicts professionally. Coordinate with management when formal action is required. 5. Administrative Duties Maintain resident records. Track complaints and follow-up actions. Prepare reports for management. Assist with lease renewals and move-ins/move-outs. If Interested please reply to advert Job Type: Temporary Contract length: 6 weeks Work Location: In person
Daniel Owen Ltd
Social Value Officer
Daniel Owen Ltd Wembley, Middlesex
Social Value & Section 106 Liaison Officer Permanent Based in West London Hybrid Working 45-55K based on experience. The Social Value & S106 Liaison Officer will play a key role in ensuring these commitments are achieved by working collaboratively with site teams, supply chain partners, local authorities, training providers, and the wider community. The role will help promote a positive perception of the construction industry, inspire local people into construction careers, and ensure compliance with contractual and planning obligations. Social Value & Community Engagement Proactively engage with local residents and businesses, ensuring clear, regular, and positive communication throughout the project lifecycle. Coordinate resident and business engagement activities, including: Newsletters and notice drops Briefings and updates Social and community events Act as a key point of contact for community-related queries, concerns, and feedback, working closely with site teams to ensure timely responses. Research, engage with, and build strong relationships with local schools, colleges, job centres, charities, and community organisations. Work in partnership with local and national charities, supporting initiatives aligned with project and company social value commitments. Identify opportunities for charitable support, volunteering, donations, and collaborative activities. Plan, coordinate, and deliver social value initiatives, including: Site visits Work experience placements Careers talks and presentations Community and resident engagement events Deliver engaging careers talks and presentations to schools, colleges, residents, and community groups. Promote construction as a viable, inclusive, and rewarding career pathway. Section 106 & Employment and Skills Liaise with relevant local authority departments regarding S106, Employment & Skills, and Social Value obligations. Act as the main point of contact for Employment & Skills Officers and S106 Monitoring Officers. Develop, implement, and manage Employment & Skills Plans in line with planning conditions and contractual requirements.
Mar 13, 2026
Full time
Social Value & Section 106 Liaison Officer Permanent Based in West London Hybrid Working 45-55K based on experience. The Social Value & S106 Liaison Officer will play a key role in ensuring these commitments are achieved by working collaboratively with site teams, supply chain partners, local authorities, training providers, and the wider community. The role will help promote a positive perception of the construction industry, inspire local people into construction careers, and ensure compliance with contractual and planning obligations. Social Value & Community Engagement Proactively engage with local residents and businesses, ensuring clear, regular, and positive communication throughout the project lifecycle. Coordinate resident and business engagement activities, including: Newsletters and notice drops Briefings and updates Social and community events Act as a key point of contact for community-related queries, concerns, and feedback, working closely with site teams to ensure timely responses. Research, engage with, and build strong relationships with local schools, colleges, job centres, charities, and community organisations. Work in partnership with local and national charities, supporting initiatives aligned with project and company social value commitments. Identify opportunities for charitable support, volunteering, donations, and collaborative activities. Plan, coordinate, and deliver social value initiatives, including: Site visits Work experience placements Careers talks and presentations Community and resident engagement events Deliver engaging careers talks and presentations to schools, colleges, residents, and community groups. Promote construction as a viable, inclusive, and rewarding career pathway. Section 106 & Employment and Skills Liaise with relevant local authority departments regarding S106, Employment & Skills, and Social Value obligations. Act as the main point of contact for Employment & Skills Officers and S106 Monitoring Officers. Develop, implement, and manage Employment & Skills Plans in line with planning conditions and contractual requirements.
Daniel Owen Ltd
Resident Liaison Officer
Daniel Owen Ltd Oxford, Oxfordshire
Resident Liaison Officer Permanent Covering Oxford, Reading, Slough, Winchester Guilford. As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car.
Mar 12, 2026
Full time
Resident Liaison Officer Permanent Covering Oxford, Reading, Slough, Winchester Guilford. As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car.
NHP
Fundraising & Partnerships Officer
NHP
Introduction The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future. This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives. Purpose of the Role Reporting to the Director of Partnerships, this newly created role offers the chance to support the delivery of our new Fundraising and Partnership Strategy () by helping to grow our community of supporters, increase individual digital giving and deepen engagement with corporate partners. We also welcome your ideas and experience in developing how we might approach digital fundraising. Working closely with the Director of Partnerships, this role will lead on community fundraising development and provide hands-on coordination of partnership activities, from employee volunteering and group sessions to corporate fundraising events and payroll giving. The role will also contribute to communications and marketing content. Key Responsibilities Corporate Partnerships and Engagement Support the Director of Partnerships in managing and delivering high-quality partnership activities, including: Organising employee volunteering sessions including mapping / tracking volunteer hours and activities (where possible) Organising and supporting group visits, insight events, and work experience placements (as needed) Work closely with NHP colleagues, Local House Project staff and partners to develop impactful partnership activities Fundraising activities and events organised by corporate partners Liaise with LHPs to coordinate partnership activity across different regions. Maintain accurate partnership records and activity tracking in NHP s CRM. Communications and Collaboration Work closely with the Business Support Administrator and Admin Team to create and share communications and marketing materials that promote partnership activities, volunteering, and fundraising opportunities. Support the preparation of partnership updates, impact stories, and social media content. Contribute to internal communications about partnership successes and learning. Support the rest of the NHP team from time to time, as required. Community Fundraising, Individual Giving and Supporter Engagement Plan, deliver and evaluate a calendar of community fundraising activities and events (third party) to build NHP s supporter base, ensuring income and engagement targets are met. (We plan to have 2 community fundraising events a year, and support those our corporate partners organise). Recruit, brief and support challenge event participants, fundraisers and corporate teams undertaking community activities. Develop toolkits and resources to empower supporters (fundraising packs, JustGiving Guides and risk assessments) Support the Business Support Administrator to manage the stock, ordering and distribution of fundraising materials to ensure event participants are equipped and engaged. Support the Director of Partnerships to lead the event logistics (registrations, supplier liaison, risk assessments, volunteer coordination, on the day delivery and post event follow up) Provide guidance, resources, and encouragement to individuals and groups fundraising on behalf of NHP. Support the development of our long-term individual goals (one-off donations and regular giving via our website) Coordinate fundraising communications, updates, and impact stories to strengthen donor engagement and retention. Track and evaluate community fundraising and individual giving performance and supporter feedback. Maintain accurate CRM records of donor giving/community fundraising Support with sharing best practice and resources that enable local teams to engage effectively with partners and supporters Find out more If you re excited by the opportunity to build something transformative , we d love to hear from you. We recently held a briefing session to provide more information about this role . You can watch the recording below: Passcode: Tkk%9$b How to Apply To apply, please submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 9am Friday 20th March . We welcome applications from all backgrounds. If you require adjustments during the application or recruitment process, let us know. If you are care-experienced and meet all the essential requirements you will be guaranteed an interview. We do not accept unsolicited CVs from recruitment agencies. Interviews Shortlisted candidates will be invited to an in-person interview on Monday 30th March at the NHP Office in Crewe. Further details will be provided to shortlisted candidates. Safeguarding Statement NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies. General Requirements: Right to work in the UK, two professional references, and a DBS check.
Mar 10, 2026
Full time
Introduction The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future. This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives. Purpose of the Role Reporting to the Director of Partnerships, this newly created role offers the chance to support the delivery of our new Fundraising and Partnership Strategy () by helping to grow our community of supporters, increase individual digital giving and deepen engagement with corporate partners. We also welcome your ideas and experience in developing how we might approach digital fundraising. Working closely with the Director of Partnerships, this role will lead on community fundraising development and provide hands-on coordination of partnership activities, from employee volunteering and group sessions to corporate fundraising events and payroll giving. The role will also contribute to communications and marketing content. Key Responsibilities Corporate Partnerships and Engagement Support the Director of Partnerships in managing and delivering high-quality partnership activities, including: Organising employee volunteering sessions including mapping / tracking volunteer hours and activities (where possible) Organising and supporting group visits, insight events, and work experience placements (as needed) Work closely with NHP colleagues, Local House Project staff and partners to develop impactful partnership activities Fundraising activities and events organised by corporate partners Liaise with LHPs to coordinate partnership activity across different regions. Maintain accurate partnership records and activity tracking in NHP s CRM. Communications and Collaboration Work closely with the Business Support Administrator and Admin Team to create and share communications and marketing materials that promote partnership activities, volunteering, and fundraising opportunities. Support the preparation of partnership updates, impact stories, and social media content. Contribute to internal communications about partnership successes and learning. Support the rest of the NHP team from time to time, as required. Community Fundraising, Individual Giving and Supporter Engagement Plan, deliver and evaluate a calendar of community fundraising activities and events (third party) to build NHP s supporter base, ensuring income and engagement targets are met. (We plan to have 2 community fundraising events a year, and support those our corporate partners organise). Recruit, brief and support challenge event participants, fundraisers and corporate teams undertaking community activities. Develop toolkits and resources to empower supporters (fundraising packs, JustGiving Guides and risk assessments) Support the Business Support Administrator to manage the stock, ordering and distribution of fundraising materials to ensure event participants are equipped and engaged. Support the Director of Partnerships to lead the event logistics (registrations, supplier liaison, risk assessments, volunteer coordination, on the day delivery and post event follow up) Provide guidance, resources, and encouragement to individuals and groups fundraising on behalf of NHP. Support the development of our long-term individual goals (one-off donations and regular giving via our website) Coordinate fundraising communications, updates, and impact stories to strengthen donor engagement and retention. Track and evaluate community fundraising and individual giving performance and supporter feedback. Maintain accurate CRM records of donor giving/community fundraising Support with sharing best practice and resources that enable local teams to engage effectively with partners and supporters Find out more If you re excited by the opportunity to build something transformative , we d love to hear from you. We recently held a briefing session to provide more information about this role . You can watch the recording below: Passcode: Tkk%9$b How to Apply To apply, please submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 9am Friday 20th March . We welcome applications from all backgrounds. If you require adjustments during the application or recruitment process, let us know. If you are care-experienced and meet all the essential requirements you will be guaranteed an interview. We do not accept unsolicited CVs from recruitment agencies. Interviews Shortlisted candidates will be invited to an in-person interview on Monday 30th March at the NHP Office in Crewe. Further details will be provided to shortlisted candidates. Safeguarding Statement NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies. General Requirements: Right to work in the UK, two professional references, and a DBS check.
Study Group UK Ltd
Senior Wellbeing and Engagement Coordinator
Study Group UK Ltd Cardiff, South Glamorgan
Contract Type: Full-time (37.5 hours), Permanent Location: Cardiff, Cardiff International Study Centre Salary: up to £ 30,000 per annum To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Wellbeing Team. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as DDSL or DSL ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role ABOUT THE ROLE Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers. Ensure the safeguarding of students in line with Study Group policy and standard operating procedures. Act as Deputy Designated Safeguarding Lead or Designated Safeguarding Lead, with agreement of Centre Director) (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy). As DSL or DDSL, monitor the escalation phone on a rota basis. Monitor student whereabouts and coordinate the procedure as required. Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed. Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression & Engagement where appropriate. Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions. Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required. Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom. Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students. In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience. Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Contribute to developing, communicating and enacting Study Group's Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings. Support local awareness raising of safeguarding and safeguarding practices and procedures. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.
Oct 07, 2025
Full time
Contract Type: Full-time (37.5 hours), Permanent Location: Cardiff, Cardiff International Study Centre Salary: up to £ 30,000 per annum To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Wellbeing Team. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as DDSL or DSL ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role ABOUT THE ROLE Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers. Ensure the safeguarding of students in line with Study Group policy and standard operating procedures. Act as Deputy Designated Safeguarding Lead or Designated Safeguarding Lead, with agreement of Centre Director) (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy). As DSL or DDSL, monitor the escalation phone on a rota basis. Monitor student whereabouts and coordinate the procedure as required. Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed. Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression & Engagement where appropriate. Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions. Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required. Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom. Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students. In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience. Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Contribute to developing, communicating and enacting Study Group's Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings. Support local awareness raising of safeguarding and safeguarding practices and procedures. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.

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